Product Support

Alban CAT Power
Systems Healthcare
Seminar
INTRODUCTION
Sales Specialist
• Application Assistance
• Equipment M anagement
• On-Site Supervision/
Commissioning Assistance
INTRODUCTION (con’t)
Equipment/Services
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Turnkey Solutions
Financing/ Leasing
Energy Services
Combined Heat & Power
Gensets (Gas & Diesel)
Switchgear, ATS
UPS
Dan Chisholm Sr.
Emergency Power Consultant/Designer
Founder of M GI Consulting, Inc. an em ergency pow er
consulting firm – Dan serves as a m em ber of the
Technical Com m ittee responsible for NFPA 110,
Em ergency and Standby Pow er System s, and the
Electrical Section of NFPA 99, Health Care Facilities Code,
w hile also serving as a prim ary em ergency pow er
consultant to the U.S. Army M edical Departm ent
(AM EDD), Departm ent of Defense and FEM A.
EMERGENCY POWER COMMAND CENTER
(EPCC)
- IDEAS -
Dan Chisholm, Sr.
MGI Advisory Services
[email protected]
407.421.7189
EPSS RELIABILITY PLANS
Plan A – Risk Assessment for compliance with the most stringent of
Regulations, Codes and NFPA Standards (Only 4.5% of all hospitals are totally
compliant with plan A)
Plan B – Redundancy of all EPSS components (elimination of single points of
failure – and there are many),
Plan C – Failure of all outside services - N+2 Mind Set (Added
redundancy).(Fuel – Parts – Communication – Water) Portable Sets; Multiple
Vendors; Tankage
6
PUNISHMENT OF THE INNOCENT
Consumer Reports in October, 2014 stated:
“Emergency Generators Don’t Always Work
When They Are Needed Most”
“The good news is that sustained generator failures are rare. The American Society
for Healthcare Engineering recently surveyed 1,558 members about utility failures
from July 1, 2011, to June 30, 2014. The 258 respondents reported an average of
one power outage per year. During power failures, the emergency electrical system
was successful 98.65 percent of the time.”
7
PUNISHMENT OF THE INNOCENT
The AHA published in Fast Facts on US Hospitals (last and
latest update in January 2013) that 5,724 “Registered”
hospitals, as defined by the AHA, existed in the US.
98.65% = 5,647
01.35% = 77
Will the 98.65% be punished similar to, or worse than, how
they were treated after Katrina?
8
SANDY APPEARS TO HAVE CREATED AN OPPORTUNITY
FOR NEW STANDARDS
Daniel R. Levinson, Inspector General,
Department of Health and Human Services
(HHS) published a paper entitled: HOSPITAL
EMERGENCY PREPAREDNESS AND RESPONSE
DURING SUPERSTORM SANDY
(September 2014, OEI-06-13-00260)
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HHS
“We surveyed 174 Medicare-certified hospitals
located in declared disaster areas in Connecticut,
New Jersey, and New York during Superstorm Sandy.”
“Prior to the storm, most hospitals received
emergency-related deficiency citations from hospital
surveyors”
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DECLARED DISASTER AREAS
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HHS REPORT
“Utility systems found deficient, such as routine testing of
generators. Surveyors cited 47 hospitals for emergency deficiencies
that related to their utility systems, a prominent challenge reported
by hospitals during Sandy. Many of these deficiencies involved
infrequent testing or incorrect testing of the hospital backup
generator
Other deficiencies related to infrequent testing or lack of emergency
lighting systems. As noted earlier, 69 hospitals reported challenges
with their electrical utilities that either required use of emergency
power or placed them at risk of requiring its use. “
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HHS REPORT
“Widespread power outages forced hospitals to
rely on backup generators and use alternative
procedures when delivering care to patients. Of
hospitals in declared disaster areas, 69
reported experiencing electrical utility outages,
and for more than two-thirds of these hospitals
(28 of 69), backup generators were not a
reliable power source.”
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WHAT HHS RECOMMENDS
“The experiences of hospitals during Superstorm Sandy and the
deficiencies cited prior to the storm reveal gaps in emergency planning and
execution that might be applicable to hospitals nationwide. Given that
insufficient community-wide coordination among affected entities was a
common thread through the challenges identified by hospital
administrators, we recommend that the Office of the Assistant Secretary
for Preparedness and Response (ASPR) continue to promote Federal,
State, and community collaboration in major disasters. We also
recommend that the Centers for Medicare & Medicaid Services (CMS)
examine existing policies and provide guidance regarding flexibility for
reimbursement under disaster conditions. ASPR and CMS concurred with
the recommendations.”
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WE MAY NOT HAVE SEEN ANYTHING YET
(PREDICTIONS)
Unattainable Fuel Storage Requirements
Unjustified Annual Testing
Beyond the Code Requirements
Grandfathering Neutered
Documentation of Collaborative Efforts with
“Others”
Separation of Branches
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PLAN A - EPSS RISK ASSESSMENT
An EPSS risk analysis should be performed by a “qualified
individual” who has experience in designing EPSS and witnessing
their operation under long term stressful conditions. The risk
analysis should consist of:
1.
A dress rehearsal of the failure of every sub-component of the
EPSS,
2.
Short term failure of all outside services,
3.
A “reacceptance” test of all pre-alarms signals, remote
annunciator panels, E-Stops, by pass solenoids, ad infinitum
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PLAN B – REDUNDANCY
Generators
Connection Panels
UPS
Fuel Systems – Multiple pumps fed from ???
Manual Controls – By pass solenoids, etc.
Starting Systems
By-Pass Isolation ATS
Spare parts
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PLAN C – LOSS OF CELL TOWER, FUEL DEPOT AND
WATER PLANTS
Cell Towers – How much fuel in tanks and how are they
maintaining? How much are you paying them for
service?
Fuel Depots – Do they have a generator and how are
they maintaining it?
Water plant – Ditto
Local Gas Stations – Agreements to capture fuel and
methods to retrieve?
Purchasing and Leasing of Tanker?
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RWJ STORY
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EMERGENCY POWER COMMAND CENTER
Purpose: The EPCC® has been designed to
provide the facility engineer with immediate
access to all Emergency Power Supply System
(EPSS) information needed for system review,
planning, and emergency actions. It also
provides an easy and convenient system for
providing surveyors with all required compliance
documentation. (See Handout)
20
HHS REPORT
“Hospitals struggled to secure sufficient fuel supply,
which affected all aspects of hospital operations,
including staff availability. For 29 hospitals, fuel
shortage was a challenge that substantially affected
patient care. Fuel needs included running backup
generators, operating ambulances, ensuring delivery of
supplies, and securing sufficient staffing levels. Although
gasoline was often available, gas stations did not have
backup generators to pump the gasoline when the main
power went out.”
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THE UNKNOWN
Sealed Batteries – CMS balking on answer – Add $19M
Triennial Tests – Inclusion of ATS (Joint won’t answer emails on
their Note 5)
Annunciator Panels – Older sets?
Distribution of Branches – Which edition of NEC and NFPA
99?
Ten second requirements – Proof?
Annual vs. Triennial 4 hour tests – Add $34M
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ADOPTION SUGGESTION (A DRAFT)
“If any new or edited material appearing in a new
edition of any NFPA standard will enhance reliability
and/or improve patient safety, a healthcare facility is
granted the option of adopting the material regardless
of the NFPA edition(s) currently being followed/used by
the CMS or any deemed status organization and will
not be penalized for its adoption.”
Push Back
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REMINDER - EPSS RELIABILITY PLANS
Plan A – Risk Assessment for compliance with the most stringent of
Regulations, Codes and NFPA Standards (Only 4.5% of all hospitals are totally
compliant with plan A)
Plan B – Redundancy of all EPSS components (elimination of single points of
failure – and there are many),
Plan C – Failure of all outside services - N+2 Mind Set (Added
redundancy).(Fuel – Parts – Communication – Water) Portable Sets; Multiple
Vendors; Tankage
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Russell (Rusty) C. Steele Jr.
Product Support M anager
Rusty has over 22 years of operations m anagem ent and business developm ent experience
predom inantly in the capital equipm ent sales and support sectors. Rusty’s 15 years’ experience w ith
Caterpillar has com e from tim e spent at tw o CAT Dealerships covering a num ber of product categories
including M arine, Industrial and Electric Pow er. 12 of those 15 years have been spent focused on the
Electric Pow er System s sector supporting Healthcare, Governm ental and Data Center custom ers in the
M id-Atlantic.
Rusty’s experience prior to Caterpillar included industrial engineering in the M anufacturing sector as
w ell as tim e in the service as a US M arine.
Rusty currently leads the Pow er System s Product Support Team for Alban, directing and overseeing
their m ission of support and partnership to Alban’s Pow er System s custom ers.
Power Systems Product Support
Alban Electric Power Group
Product Support
The Healthcare mission is dynamic and
unforgiving.
The reliability, readiness and performance of your
backup power systems are the critical common
denominator in almost every aspect of your mission.
Your product support partner should demonstrate a clear understanding
of that mission and commitment to you in everything they do.
Product Support
The Alban Product Support Mission:
To deliver world class Product Support and Service
excellence, ensuring maximum system readiness and
performance, whenever and however our customers
need it.
Product Support
How Does Alban Accomplish The Mission?
Support Representatives
Parts
Service
Rental
Broad Equipment Scope
Support Capabilities
Support Solutions
Product Support
Your Support Representative
The Support Representative exists to establish a business
relationship with you, get to know your specific needs &
challenges and provide tailored product support advice,
solutions and proposals to help meet your operational &
performance goals over the life of the product.
We have 7 Electric Power support representatives across
our territory
• 4 x Product Support Representatives (PSR) in the field.
• 3 x Customer Support Representatives (CSR) inside.
Product Support
Product Support
Product Support
Electric Power Support Infrastructure
Parts, Service & Rental Groups
3 dedicated Power Systems Sales, Parts, Service and Rental Branches
61 dedicated Power Systems Field Techs
30 management, parts, technical support, rental support and operations support staff
Parts Availability
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18 Branch Stores (15 with parts warehouses)
20 Parts Drop Boxes
On-Line Parts ordering & research
CAT Logistics
Rental Fleet based out of Elkridge & Manassas
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Largest local power rental fleet in the region with 339 units in inventory (127 Generators)
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Also transformers, UPS, temp control, pumps, compressors, fuel services, etc.
Regional CAT Rental Hub
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300 locations nationwide
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1,500 technicians
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3,000,000 kW of rental generators
Product Support
Product Support
Field Service Technician Count
90
80
70
60
50
Power Rental
Diesel Only
40
Electric Power & Advanced Systems
30
20
10
0
2011
2012
2013
2014
2015
2016P
2017P
2018P
Product Support
Equipment We Cover
Diesel & Gaseous Fueled Generator Sets up to 4mW
Emissions Control Systems – SCR, DOC, DPF
Switchgear Systems – Distribution, Paralleling, Utility
Automatic Transfer Switches (ATS)
• Open transition, closed transition, isolation bypass
Uninterruptable Power Sources (UPS)
• Static / double conversion & kinetic flywheel
And More…..
Product Support
Capabilities
Emergency Services – rapid response available 24 / 7 / 365.
Troubleshooting, Diagnostic and Repair Services.
Engine / Package Overhauls
Technical Analysis Inspections
Scheduled Maintenance – Monthly, Quarterly, Semi-annual, Annual, Triennial
Standard & Advanced System Testing – offered on all types of equipment.
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Load bank, fluid analysis, megger, emissions gas, thermo-graphic, relay testing, breaker testing, advanced battery,
insulation, vibration, etc.
Upgrade, Retrofit & Automation Solutions – offered on generator, ATS & switchgear systems.
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Generator control panels, voltage regulators, remote monitoring, SG controls, relays, touch screens, emissions,
breakers, etc.
Dynamic Tuning Services
UPS Battery Change Out Services
Diesel Fuel Polishing services
Product Support
Solutions
Customer Support Agreements – Ensuring the readiness, performance and endurance of your system.
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Mixed Fleet Coverage – all makes
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From routine inspections and scheduled maintenance up to mission critical protection plans which bring in predictive testing & analysis.
Extended Service Coverage (warranty) – Protecting your maintenance budget from the unexpected.
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Up to 5 years of coverage at a time
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Base warranty coverage PLUS:
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Rental coverage up to $40K,
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Rigging coverage up to $15K
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Overtime
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Emergency freight charges on parts
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New Equipment ESC – available for purchase within the first two years of life.
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Advantage ESC – Aged/Used Gen-set package coverage up to 25 years old – may require an inspection
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Overhaul Protection Coverage (OPC) – covers any new or Reman part replaced as part of an overhaul on any CAT engine
regardless of age.
Product Support Financing – Fix it now and pay for it later.
Product Support
QUESTIONS?
M ichael (M ike) W. Kendall.
Director of Environmental Services, Alban Tractor Company, Inc.
M r. Kendall has over 32 years of regulatory and consulting experience in various aspects of Clean Air
Act com pliance including preparation and review of pre-construction and Title V operating perm it
applications and perform ance of num erous com pliance audits on com m ercial and industrial facilities.
M r. Kendall’s experience includes pow er generating facilities, Departm ent of Defense installations, data
centers, healthcare facilities, solid waste incinerators, and surface coating operations including
autom otive assem bly, appliance m anufacturing, graphic arts, and m iscellaneous m etal coating
operations. M r. Kendall experience also includes providing technical support including perm itting,
control technology evaluation, toxic air em issions, regulatory im pact analyses, and com pliance audits.
M r. Kendall w orked w ith the M aryland Departm ent of the Environm ent’s Air and Radiation
M anagem ent Adm inistration for over ten years and is quite know ledgeable w ith the departm ent’s
policies and inner w orkings.
M r. Kendall currently leads the Environm ental Services group for Alban, providing environm ental
com pliance support to Alban’s operations as w ell as for Alban’s pow er generation custom ers.
Environmental Regulatory Considerations
for Emergency Power Systems
Alban CAT Power Systems
Agenda
• State Air Pollution Control Regulations
• USEPA Air Pollution Control Regulations
• Other Environmental Regulations Impacting
Emergency Power Systems
STATE AIR POLLUTION CONTROL REGULATIONS
Air Permitting Requirements
State
Permit to Construct Threshold
Delaware • Emergency generators greater than 450 kW
• Distributed generators of any size
District of Columbia • All generators must be permitted, regardless of size or purpose
Maryland • Generators greater than 500 bhp (373 kW)
• Electric generating units rated greater than 2 MW will require a
Certificate of Public Convenience and Necessity waiver from the
Maryland Public Service Commission prior to obtaining an air
quality permit to construct from MDE
Virginia • Engines powering electrical generators with an aggregate rated
electrical power output of 1,675 hp (1,125 kW) or greater using
diesel fuel
• Engines powering electrical generators with an aggregate rated
electrical power output of 910 hp (611 kW) or greater using
gasoline
• All non-emergency units
• All gaseous fuel-fired engines powering electrical generators
Other State Air Pollution Control Regulations
Fuel Requirements – Maximum Sulfur Content
• NSPS IIII – 0.05% maximum in diesel fuel for new generators
(0.0015% after October 1, 2010)
• All states follow NSPS IIII sulfur content limits
Visible Emissions Requirements
• DE - 20% opacity limit
• DC - 0% opacity limit
• MD - 0% opacity limit
• VA - 5-20% opacity limits dependent upon equipment age
States may restrict generator preventive maintenance and testing
operations on ozone days (i.e., Code Red days)
Odor and nuisance control regulations
Emission standards and permitting regulations vary by state
USEPA AIR POLLUTION CONTROL REGULATIONS
NSPS AND NESHAP REGULATIONS
• NSPS 40 CFR Part 60, Subpart IIII
 Applicable to compression ignition engines
• NSPS 40 CFR Part 60, Subpart JJJJ
 Applicable to spark ignition engines
• NESHAP 40 CFR Part 63, Subpart ZZZZ
 Controls hazardous air pollutants (HAPs) from new
and existing RICE
OTHER REGULATORY CONSIDERATIONS
Other Regulatory Considerations
Fugitive dust, erosion, and sediment control
requirements during construction
Storm water pollution prevention requirements
Fuel storage tank permitting and registration
requirements - vary by state
Spill Prevention, Control and Countermeasure (SPCC)
Regulations and Plans
ADDITIONAL ITEMS TO CONSIDER
Additional Items to Consider
Facility name, location, points of contact
Generator specifications, not-to-exceed emissions data, Tier certifications,
Certificate of Conformity
Generator and engine manufacturer, model number, serial number, kW,
displacement, bhp, manufacture date, pollution control equipment information
(SCR?)
Purpose (i.e., emergency, demand response, peak/load shaving)
One-line drawing, information on ATS, and interconnection agreement (for MD)
Existing units/tanks (same information as above)
Tank information – capacity, AST or UST, quantity
Stack test required?
Is facility already permitted? Does it have existing equipment?
Evaluate other potential requirements, such as exhaust re-entrainment, other
emission sources, etc.
Questions?
Mike Kendall
Director of Environmental Services
(443) 477-3660
[email protected]
Terry Darton
Senior Environmental Consultant
(443) 761-2426
[email protected]
Questions?