family business instruction manual

JUNE 18, 2015 | BABSON COLLEGE
In Partnership with
Presented by
FAMILY BUSINESS INSTRUCTION MANUAL
1.
2.
3.
Come Up With An Idea That You’ll
Enjoy Doing For The Rest Of Your Life.
Convince A Family Member
To Come Work With You.
Sit Back, Relax, And Watch
The Money Start Rolling In.
SCHEDULE
AT A GLANCE
THE THIRD ANNUAL
NEW ENGLAND FAMILY
BUSINESS CONFERENCE
8:30 A.M
Registration Opens
9:00 A.M. – 10:00 A.M.
Having received overwhelmingly positive feedback in its first
Outstanding Women of Family
Business Awards Breakfast
two years, the New England Family Business Conference is
back for the third year. We expect this year’s conference to be
even more successful than the two that came before it.
10:15 A.M. – 11:00 A.M.
Presented by our media sponsor, The Warren Group, publisher
Keynote Barry Sloane
of Massachusetts Family Business magazine, in partnership
with the Family Business Association of Massachusetts, and
with support from Babson College, the New England Family
11:15 A.M. – 12:30 P.M.
Business Conference promises to be a valuable experience for
Breakout Sessions with Panels
family business employees, owners and board members.
This year’s conference will feature three keynote speakers;
each will offer industry insights that you will not want to miss.
12:30 A.M. – 1:30 P.M.
Between the three of them, they represent more than a
Lunch & Keynote Betsey Brewer
half-century’s worth of professional knowledge. Hear from
keynote speakers Roberta MacDonald, Senior Vice President
of Marketing at Cabot Creamery; Barry Sloane, President and
1:45 A.M. – 3:00 P.M.
CEO of Century Bank; and Betsey Brewer, Executive Director
Breakout Sessions with Panels
The conference features breakout sessions addressing a variety
of topics important to family businesses, including presentations
on governance; growing your business; leadership transfer;
and tips on crisis management and human resources. The
conference is also a great opportunity to network and make
connections with other family-business owners.
3:00 P.M. – 4:00 P.M.
Lemonade Stories Preview,
Networking
There is a lot to enjoy and learn; we hope you take away
valuable information to help your family business grow and
thrive. Welcome to the 2015 New England Family Business
Conference!
4:00 P.M.
Conclusion
Event Partner
of Southwick Zoo and Earth Ltd.
Platinum Sponsors
Gold Sponsor
AGENDA
9:00 A.M. – 10:00 A.M.
OUTSTANDING WOMEN OF FAMILY
BUSINESS AWARDS BREAKFAST
Needham & Wellesley Rooms
Keynote Speaker: Roberta
MacDonald, Senior Vice President of
Marketing, Cabot Creamery
Sponsored by: Wachusett Mountain
10:15 A.M. – 11:00 A.M. KEYNOTE SPEAKER
Knight Auditorium
Barry R. Sloane, President & CEO of
Century Bank
11:15 – 12:30 P.M. BREAKOUT SESSIONS
(choose from one of two)
Managing real estate whether or
not it is directly connected to your
business can be a huge part of
growth and stability. Acquisition and
sales; financing; land-use issues, such
as zoning or abutter contentions; real
estate trusts; commercial leasing;
real estate litigation; and residential
properties all play a role in your
business’s future. Stay up-to-date on
these aspects affecting growth and
success.
Moderated by: Mark Elefante, Partner,
Hemenway & Barnes, Featuring:
Sal Lupoli, CEO, Lupoli Companies
Val Hollingsworth, President & CEO,
Hollingsworth & Vose, Deven Hamlen,
President, Hamlen & Company, Inc.,
and Steve Verrill, Partner, Verrill Farm
Olin Auditorium
Governance – Including how
private and family CEOs work with
their boards, different types of board
options, the board’s role in company
strategy, refreshing the board,
onboarding the new director and
solutions for difficult board situations.
Featuring: Beth Yohai, Director
Employer’s Resource Group,
Associated Industries of
Massachusetts (AIM), Dr. Sharon
Livingston, President, International
Coach Certification Academy (Psy
Tech Inc), and Edward Stautberg,
Managing Director, Partner-Com
Olin 120
Growing Your Business –
And The Real Estate Angle
Lessons learned and what you need
to do to move your business forward.
Silver Sponsors
12:30 – 1:30 P.M. LUNCH & KEYNOTE SPEAKER
Knight Auditorium
Betsey Brewer, Executive Director of
Southwick Zoo and Earth Ltd.
1:45 – 3:00 P.M. BREAKOUT SESSIONS
(choose from one of two)
Olin Auditorium
Leadership Transfer – The
“Right” Way to Bring Children into
the Business - Considerations for
Ownership/Leadership Transfer to the
Next Generation
Moderated by Mark J. Andersen,
Senior Wealth Strategist at
Wilmington Trust; and Scott Friedman,
Managing Partner, Lippes Mathias
Wexler Friedman LLP Featuring:
Supporting Sponsors
Howard Goldman, CEO, Humboldt
Storage and Moving, William
Aubuchon,Chairman, Aubuchon
Hardware, and James Mamary, Sr.,
CEO, Royal Health Group
Olin 120
Human Resources –
Ensuring that you have the proper
personnel for your business is
quintessential to your success. Learn
the basics of recruiting, including the
difference between retained and
contingent recruiting, how recruiting
provides value, and its cost benefits.
Take your knowledge to the next
level with information on storytelling
in recruiting and why it is important to
incorporate these principals in order
to find the best fit within your unique
business environment.
Moderated by: Jeffrey Davis,
Chairman & CEO Mage, LLC
Featuring: Allen Esrock, President,
Preferred Partners Recruiting, Matt
Allen, Associate Professor in the
Entrepreneurship Division, Academic
Director of the Global Successful
Transgenerational Entrepreneurship
Practices (STEP) project and
Academic Director of Babson’s
Institute for Family Entrepreneurship,
and Barry Lipsett, President and
Owner, Charles River Apparel
3:00 P.M. - 4:00 P.M. LEMONADE
STORIES MOVIE PREVIEW,
DESSERTS AND NETWORKING
Knight Auditorium
SPEAKER PROFILES
KEYNOTE SPEAKERS
Roberta MacDonald, Senior Vice President of Marketing, Cabot Creamery
Roberta MacDonald is nearing 40 years of consumer product and trade marketing experience,
the last 26 of which she has spent as SVP of Marketing for Cabot Creamery Cooperative of
Vermont. Roberta previously served as the state’s first Marketing Director, a position created
for her by Governor Kunin in 1984. She has been recognized with many awards for design,
promotions, and high-impact public relations programs, including Cookies for Good and the Cabot
Reward Volunteers iPhone app.
Barry R. Sloane, President & CEO of Century Bank
Barry R. Sloane, 60, is President & CEO of Century Bank and Century Bancorp, Inc.
(NASDAQ: CNBKA) is a 46 year old regional bank with 27 branches in greater Boston, and $3.8
billion of total banking assets. He is a Trustee and member of the Investment Committee of
SBERA (Savings Bank Employee Retirement Association).
Betsey Brewer, Executive Director of Southwick Zoo and Earth Ltd.
Betsey is the Executive Director of Conservation, Education and Research and has been an
Executive at Southwick’s Zoo in Mendon for more than 25 years. Betsey is Executive Director
and Founder of EARTH Ltd. and is well known and respected nationally for her dedication and
expertise in animal behavior and wildlife conservation. Her steadfast dedication to the care and
protection of animals is truly inspiring.
GOVERNANCE SESSION
Beth Yohai – Associated Industries of Massachusetts (AIM)
Beth Yohai is an accomplished business executive with experience spanning industries, company
size and growth stage. Beth has a proven track record of working closely with business leaders
at all levels to build high performing, revenue generating organizations by aligning human capital
strategies, system and practices with business objectives.
Dr. Sharon Livingston, President, International Coach Certification Academy (Psy Tech Inc)
Dr. Sharon Livingston earned her Ph.D. in the mid 90s based upon predictive research into
facial picture sorting. She’s since become one of the world’s foremost specialists in consumer
psychology, group techniques, and finding the “Emotionally Unique Selling Proposition” for any
market… Sharon’s the woman many billion dollar companies bring in to find out what’s deep inside
their prospects’ heads, often before an idea for a product or service even exists.
Edward Stautberg, Managing Director, PartnerCom Corporation
Edward Stautberg started working with PartnerCom and On Board Boot Camp as Managing
Director in 2014. He has joined Susan Stautberg his mother, and founder of the companies
bringing new energy, ideas, and strategies for growth. Edward is involved in all aspects of the
business: building and implementing advisory boards: developing the board needs with clients,
conducting advisory board candidate searches, scheduling the council meetings, facilitating the
advisory board meetings, preparing the meeting notes and following up on recommendations.
GROWING YOUR BUSINESS – AND THE REAL ESTATE ANGLE Moderated by:
Mark Elefante, Partner, Hemenway & Barnes, LLP
Mark Elefante is the chair of the Business Law Group at Hemenway & Barnes. He works with
clients in the areas of real estate and business law, and also serves as a private fiduciary for family
trusts. Mark represents privately held businesses and nonprofit organizations, with a particular
focus on acquisition, financing, permitting, development, leasing, and sale of commercial real
estate. He also advises individuals and families in a variety of areas, including the purchase, sale,
development, conservation, and ownership of residential property.
Sal Lupoli, CEO, Lupoli Companies
Salvatore Lupoli can best be described as a visionary entrepreneur who has created a number
of successful businesses from the ground up. As the founder and leader of Sal’s Pizza retail and
wholesale, Salvatore’s Restaurants, Riverwalk Properties and JeNet Management, he remains
motivated by his commitment to make a difference in the communities he serves. His innovative
approach to building ambitious teams that exude confidence and optimism has provided Sal with
the ability to raise more than $200 million dollars of capital for his business interests.
Val Hollingsworth, President, Hollingsworth & Vose Company
Mr. Val Hollingsworth has been the President of Hollingsworth & Vose Company since January
1997 and its Chief Executive Officer since January 1998. Mr. Hollingsworth began in operations,
working as a Shift Supervisor and as a Production Manager, then held a series of manufacturing,
sales, and marketing positions. He served as Mill Manager of Hollingsworth’s West Groton Mill and
General Manager of the Battery Separator Business Unit. While the majority of his career has been
at H&V, he also spent two years in the Investment Banking Division at Lehman Brothers in New
York. He earned a BA from the University of Pennsylvania, and an MBA from Dartmouth’s Tuck
School of Business.
LEADERSHIP TRANSFER SESSION Moderated by:
Mark J. Anderson, Jr., Senior Wealth Strategist at Wilmington Trust
As Senior Wealth Strategist, Mark is responsible for developing customized wealth management
strategies and financial plans for high-net- worth individuals, families, and business owners in
the New England, New York City and Northern New Jersey regions. Mark works closely with his
clients and their other professional and family advisors to structure plans that meet their financial
and estate planning objectives.
Scott Friedman, Attorney at Lippes Mathias Wesler Friedman
Scott Friedman, the author of seven books and numerous articles on family business
dynamics and planning strategies, works closely with family businesses and their advisors
across the United States. A frequent lecturer on the subject, Scott is also the creator,
among other things, of The Family Business Scorecard, a proprietary assessment tool he
uses in working with family businesses. Scott is the managing partner of Lippes Mathias
Wexler Friedman LLP, a law firm in Buffalo, New York that works with family businesses and
their professional advisors. He also works closely with the University at Buffalo’s School
of Management and Center for Entrepreneurial Leadership in developing educations and
practical programs for family businesses, as well as being a co-founder of and Executive in
Residence at the University’s Family Business Center.
SPEAKER & PLATINUM
SPONSOR PROFILES
Panelists Include:
Howard Goldman, CEO of Humboldt Storage and Moving
Howard J. Goldman is the CEO for Humboldt Storage and Moving, the largest United Van Lines
agent in the Greater Boston area, providing top quality relocation services across the country
and around the world. Howard is the third generation to run the family business. Working his way
through the ranks, Howard held positions as mover, sales representative, operations manager,
sales manager and general manager, accumulating 35 years moving experience.
William E. Aubuchon III, Chairman of Aubuchon Hardware
Bill Aubuchon has spent his career as part of the third generation Management Team to
successfully run a chain of 110 family-owned Aubuchon Hardware stores. The Company was
started in 1908 by his Grandfather, and the stores are located throughout New England and
upstate New York. During the course of its history, the Company has held true to serving the
needs of their customers, to educating their valued employees, and to giving back to their
communities. Growth flourished under the direction of every generation as each was able to give
their customers the products and service that created success.
James Mamary, Sr, Owner of Royal Health Group
James Mamary is the founder and CEO of the Royal Health Group since its establishment in 1997.
Jim has been managing health care organizations for more than 30 years. Jim has administered at
hospitals, nursing centers, hospices, adult day care centers and outpatient rehabilitation centers.
He has consulted to, managed, or owned m ore 250 nursing centers throughout the Northeast
and has experience in all facets of operations, including extensive experience with acquisitions
and opening new facilities. Jim started the Royal Health Group with the idea of integrating large
company technology with small company community interests.
HUMAN RESOURCES Moderated by:
Jeffrey Davis, Chairman & CEO Mage, LLC
As chairman and founder of Mage, LLC, a firm that provides business consulting and strategic
advice to entrepreneurs and family businesses. For more than 26 years, Davis has been
instrumental to entrepreneurs in attaining their business vision and objectives, positioning
organizations for rapid growth, market leadership and financial success. His energetic, ‘hands-on’
approach and rare ability to focus on each client’s strategic and specific needs has helped him
become one of the leading business advisors in New England.
Panelists to include:
Matt Allen – Babson College
Matt R. Allen is an Associate Professor in the Entrepreneurship Division, Academic Director of the
Global Successful Transgenerational Entrepreneurship Practices (STEP) project and Academic
Director of Babson’s Institute for Family Entrepreneurship. His expertise is in the effective
management of human capital within entrepreneurial environments, especially family enterprises.
His research interests focus on the performance implications of leadership and effective
management in entrepreneurial organizations.
Allen Esrock – Preferred Partners Recruiting
Allen Esrock is the President of Preferred Partners Recruiting, a retained executive recruiting firm
focused on working with the principals of small to medium sized businesses across a variety of
industries including healthcare, digital economy, market research, construction and distribution.
For the past 15 years, his search methodology compelled business leaders to infuse their personal
narrative within the company’s history in order to create synergies with recruiting candidates,
customers and vendors. In today’s marketplace, Business Storytelling, and the ability is create a
personal brand, is a key skill set for the next generation of CEOs.
Barry Lipsett – President and Owner of Charles River Apparel
Charles River Apparel is a family-owned and operated business that has over a quarter century’s
experience manufacturing and selling superior quality apparel for men, women and children. We
utilize a superb network of decorators, promotional product distributors, team dealers, college
bookstores as well as resort and retail stores across the United States to distribute our products.
The company was founded in 1983 by Walter Lipsett who envisioned a clothing line combining
the New England concepts of value and performance. Today, his son Barry Lipsett now owns the
company and is also the President.
PLATINUM SPONSOR PROFILES
Wilmington Trust has been serving successful individuals, families, businesses, and
endowments and foundations for generations. We bring a unique blend of knowledge,
experience, and resources to every client relationship, offering the highest caliber of service from
a team of nationally recognized professionals. Wilmington Trust is the exclusive provider of wealth
and institutional client services for M&T Bank, one of the most financially sound and successful
companies in the U.S. financial services industry.
Through our Wealth Advisory business, we serve clients in all 50 states and 35 countries with
sophisticated planning and wealth transfer strategies, investment management, trust, family
governance, and family office services. With more than 100 years of fiduciary expertise, we
manage relationships with a long-term view to help safe keep your family’s legacy.
Wolf & Company’s financial institution practice is one of the largest in the Northeast, providing
assurance, tax, risk management, and business consulting services to more than 200 institutions.
With a century of experience in financial institutions, we pride ourselves on unparalleled client
service that includes direct involvement from our senior management combined with responsive
service from our multi-disciplinary team. Our clients represent financial institutions from denovo
community banks to large regional institutions facing unprecedented regulatory scrutiny. Through our
collaborative service strategy, we understand our clients’ challenges and opportunities and work with
them to achieve their business goals while navigating potential obstacles. www.wolfandco.com
Outstanding Women
D E D I C AT E D T O N E W E N G L A N D
2015
Honoree Sponsors
F A M I LY B U S I N E S S E S
CONGRATULATIONS TO THE 2015
OUTSTANDING WOMEN OF FAMILY BUSINESS
The Warren Group is proud to present this year’s recipients of the Outstanding Women of Family Business Award. Having
set out to find female family business professionals who demonstrate outstanding leadership both within their businesses
and in the communities they serve, The Warren Group editorial board was thrilled by the number of nominations they
received. This exceptional group of women epitomizes the kind of dedication and spirit that makes a family business
successful. The Warren Group would like to recognize the following award-winners for their commitment.
Victoria Amador
Ellen Calmas
Carolyn Crowley Stimpson
Siobhan Derrickson
Christa Hagearty
Co-Founder & CEO
Tremendous Maid
Executive Vice
President & Co-Founder
NPS Rent Assurance
Director of Mountain Services
Wachusett Mountain Ski Area
President
The PostureWorks LLC
President & CEO
Dependable Cleaners
Donna Kelleher
Sharon Livingston
Mariemma Miller
Amy Silva Rigtrup
Robin Tauck
CEO & Founder
Next Generation
Children’s Centers
President
ICCA, A Division of
Psy Tech Inc.
Co-Founder
Dimples, Inc.
Funeral Director
Silva-Faria Funeral
Homes
Co-Owner, Former
President & CEO
Tauck, Inc.
KEYNOTE SPEAKER
Roberta MacDonald, Senior Vice President of Marketing, Cabot Creamery
Roberta MacDonald is nearing 40 years of consumer product and trade marketing
experience, the last 26 of which she has spent as SVP of Marketing for Cabot
Creamery Cooperative of Vermont. Roberta previously served as the state’s first
Marketing Director, a position created for her by Governor Kunin in 1984. She has been
Maureen Woodman
recognized with many awards for design, promotions, and high-impact public relations
Director of Catering
Woodman’s of Essex
programs, including Cookies for Good and the Cabot Reward Volunteers iPhone app.