Regional - Phillips 66

JET News Views People
a new direction...
In this issue...
In Touch looks at the journey
towards ‘best-in-class’ for
UK & Ireland Marketing....
UKIM Reorganisation
2011 Star Awards
100 Years for Forestford
Award Winners, People and Places,
Out and About, and more...
Issue 19 Spring / Summer 2012
Welcome
Welcome...
"There has been a lot of activity during the last six months. Following the reorganisation, we
sadly said goodbye to some employees and wish them well for the future. All of us in UK &
Ireland Marketing are looking forward to our final transition from ConocoPhillips to Phillips 66,
which we will let you know all about in the next edition. I hope you enjoy reading this edition and
if you have any stories you'd like included, please email me at [email protected]."
Judy Green - Editor
Regional
Sales Focus
Growth
Support
Service
National
UKIM
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The Marketing Leadership Team explain the rationale
behind a new route to market
...driven by an evol
To enable us to compete and continue to be successful in what is a
rapidly changing and evolving market, we must always be mindful
of how we can excel in every aspect of what we do and how we do
it. All businesses, large or small, must continually be able to identify
changes and developments in what they do and develop their
business model accordingly. We are no different. As such, over the
last year we have undergone a strategic analysis of our market. It
very quickly became clear to us that the world we trade and
compete in has already changed quite remarkably from just a few
years ago and we are already seeing these changes impact our
business.
Our current reputation is a good one; our business is working
perfectly well so it would be easy to let the changes happen that
we see evolving and adapt to them in the future. However, we
believe for us to thrive we need to stay ahead of the game and
make changes that position us at the forefront of the industry, now
and for tomorrow.
How is the market changing?
Competition for customers business is intensifying as new entrants
make their way into the UK market and we are seeing ‘polarisation’
whereby larger businesses expand and smaller businesses
consolidate and focus regionally. The old split of ‘wholesale’, bulk
players and ‘retail’ or ‘dealer’ based organisations has diminished
over time and we need to mirror how our customers now work.
Many of our customers have ‘national’ aspirations with multiple
segment product offerings. Other customers find business growth
within a ‘region’, concentrating on offering a tailored service to their
customers.
Our core offering
To remain ‘the supplier of choice’ we must change. We like to be
known for being easy to do business with, delivering on our
commitments, our professionalism and our customer focus. We
think our UK & Ireland Marketing (UKIM) business has a unique
opportunity to build on these behaviours by redefining our
approach to how we work in the future.
We are about sales and delivering sales excellence every day, but
we need to take this core offering to a new level. We must seek out
business opportunities and find solutions to problems. This can
only be achieved by collaborative effort, teamwork, learning from
others, adopting best practices with, most importantly, a ‘can do
attitude’. Our new organisation must live and breathe this ethos of
positivity and aim to always exceed our customers’ expectations.
Our new route…
A key theme to our journey is one of focus. As individuals, we need
to focus on less, but do it better; depth rather than breadth. We also
need to rise to the challenge of this new chapter, developing ‘knowhow’ and contributing to our on-going business development. To
Cover
Story
emulate our customer profile, our current sales channels will
change into one ‘national’ sales team and one ‘regional’ sales team.
We will have one team of ‘territory managers’ structured to match
our customer base. Thanks to enhanced back office support, they
will have more ‘face time’ with customers. Removing some of the
administrative burden from our sales force is a win-win situation as
a dedicated support service can only strengthen and enhance the
links into our customers’ organisations and at the same time allow
our sales force to develop and expand their client relationships.
We will also introduce a sales development resource to focus
entirely on new business opportunities. Using the recently
introduced DTN Tabs, a supply and demand management software
solution, we can seamlessly integrate sales and supply teams. Our
business improvement and financial teams will merge into one
function, providing analytical support to aid our continuous
improvement efforts.
Order taking and delivery scheduling
In order to streamline our organisation and focus on becoming a
world leading sales and marketing business, we have decided to
outsource the order taking and scheduling
operation to EWA bespoke communications, part of
the WPP Group.
Our existing ‘Jet’ team in UKIM has an excellent reputation and it
was a difficult decision to decide to outsource this function. Whilst
this is a bold move, we think it’s the right one and it will enable us
to service the delivered function with a proven communications
partner.
Choosing our order taking and supply partner and having
consultations with experienced ConocoPhillips staff, EWA, our
transport contractors and our Jet Dealer and Distributor Councils,
enabled us to embark on a comprehensive training plan to
maintain customer service levels through the transition.
In conclusion, we are convinced that the changes we have will
position us for the challenges ahead, make us a stronger and more
focused organisation and will ensure continued success for our
business in the future.
The ‘Jet’ EWA team, L to R:
Jade Rivers, Kim Perkins, Anita Aukett, Kezia Thompson,
Ellie Dobson, Adam Franklin, Ivana Arthey, Roxanne
Wilsenham, Vickki Green
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lving marketplace
3
“
The National
Cover
story
Lindsey Grant, Manager, National Sales,
looks forward to the challenges and
opportunities ahead: "Our National
Sales team looks after those UK
resellers and dealers who have a
national presence, supermarkets and
Ireland. In addition, our specialty fuels
businesses - Marine, Aviation and LPG are part of our National Sales group.
”
...our journey tow
route to
market...
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National Sales
The new roles within the team will really give us an edge. Our
Sales Development Manager is 100% focused on working
with customers on mutual opportunities, our Demand
Manager is ensuring that product is available where and when
our customers want it and our customer facing Account
Coordinator team strengthens our relationships.
We've designed the new organisation with our customers in
mind and a key goal for 2012 will be delivering on that
promise. We're looking forward to the year ahead."
The National
Sales team
National
Richard Plows
Ken Johnson
Paul Barrington
Sales Development Manager
Demand Manager
Business Development
Manager Ireland
Julie Henderson
Kris Hudson
Naomi Donoghue
Speciality Products Manager
Marine Account Manager
Marine Account Manager
Aviation & LPG Sales Manager Key Accounts Sales Manager
Paul Wright
wards best in class
Geoff Henderson
Sam Payne
Annelise Burgoine
Danielle Nicholls
Tom Eastham
National & Group Sales
Account Manager
National & Group Sales
Account Manager
National Customer Accounts
Manager
Contracts Coordinator
National Customer Accounts
Coordinator
Lisa Hart
Naina Patel
Jaimi Paton
Debbie Ross
Chris Murphy
National Customer Accounts
Coordinator
National Customer Accounts
Coordinator
National Customer Accounts
Coordinator
National Customer Accounts National Customer Accounts
Coordinator
Coordinator
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Emma McKim
5
“
Cover
story
Regional
The Regional
Sales Channel
offers us great
opportunities
Regional Sales
Headed by Guy Pulham, the Regional Sales team will look
after the needs of customers operating mainly independent
businesses from local or regional sites. This encompasses a
large proportion of the Jet forecourts up
and down the country, Jet branded
distributors as well as other fuel resellers.
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”
...steering stron
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Paul Carey
Bruce Mackie
Guy said: "The regional marketplace
offers a great opportunity for growth. I
am confident we can offer exceptional
levels of customer service from our
experienced team of local and area
focused Territory Managers, supported by
a team of dedicated Customer Account
Coordinators and a support team on
Brand, Transport and Pricing issues."
Alasdair Moores
Wayne Oakes
Dave Short
Sales Territory Manager South Sales Territory Manager
Scotland
Sales Territory Manager
Bramhall & Immingham
West
Sales Territory Manager
Kingsbury
Sales Territory Manager South
Carl Smaller
Paul Yates
Stuart Cufflin
Anne Day
Jo Barlow
Sales Territory Manager
Immingham North & East
Sales Territory Manager
Scotland
Transport Contracts Manager
Brand & Services Manager
Brand & Communications
Coordinator
Janet Messenger
Sharon Morrow
Sarah Pollard
Lorraine Briggs
Kirstin Nachenius
Brand & Communications
Coordinator
Brand & Communications
Coordinator
Regional Customer Accounts
Manager
Regional Customer Accounts
Coordinator
Regional Customer Accounts
Coordinator
Matthew Pougher
Alex Blower
Simon Bartholomew
Adam J Russell
Regional Customer Accounts
Coordinator
Regional Customer Accounts
Coordinator
Retail Pricing Analyst
Transport Contracts
Coordinator
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g Regional sales
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Star
Awards
‘Sea’our Stars...
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The 2011 European Marketing
Star Awards were recently held at
Hamburg’s Zoo and Aquarium
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The European Marketing Star Awards Dinner is an annual event to
honour, recognise and reward our Marketing employees and teams who
have exemplified outstanding performance and made a significant
impact to the European Marketing business over the past year.
In March this year, representatives from the winning teams and
individuals were invited to an awards dinner in Hamburg which was
preceded by either a bus tour round Hamburg or a walk through the
Hamburg Hagenbeck’s Zoo. The dinner was held in a private dining
room at the Zoo and pre-dinner drinks were in the Aquarium.
The awards were presented by Barry Quinn, General Manager, European
Marketing and Stefan Wulkan, Manager, UK & Ireland Marketing, together
with Andy Viens, President, Global Marketing, who also attended the dinner and
congratulated the winners on the night.
The awards were split into various categories, the first being:
People and Safety
This category honours those who significantly:
• Developed people and encouraged employee growth
• Utilised strong teamwork and collaboration efforts in project work
• Championed safe practices and a zero accident workplace
Continental Business Unit (CBU) HSE Teamwork team
Winning Team: Marion Oehlmann, Claudia Kwiesdorf, Andrea Brinkmann, Wiebke
Busch, Christian Zingler, Thomas Kuska
Award for managing the CBU to an excellent HSE audit.
Pictured (left to right) are: Christian Zingler, Wiebke Busch, Claudia Kwiesdorf,
Andrea Brinkmann, Marion Oehlmann and Andy Viens.
UK & Ireland Marketing (UKIM) Safety Performance
Winning Team: Russell Best, Stuart Cufflin, Geoff Henderson, Paul Turner,
Sara Runciman, Judy Green, Chee Thoo
Award for an outstanding, sustained improvement in HSE
performance
Pictured (left to right) are: Paul Turner, Geoff Henderson, Sara Runciman, Stuart
Cufflin, Russell Best and Andy Viens.
Operational Superiority
This category was designed to honour teams, projects, or efforts which:
• Demonstrated excellence in process execution or
improvement
• Demonstrated excellence in project development
• Resulted in system improvement, system development or
implementation of system controls
• Developed and executed new systems or processes in
response to a changing market environment
• The winners we have selected in this category truly
fulfilled those parameters and made a significant impact
on the business.
Overcoming Supply Sanctions
Winning Team: Jörg Degener, Doreen Hülscher, René Bildt
Award for replacing Libyan supply volumes and managing
significant disruption.
Pictured in the photo (left to right) are: Andy Viens, Doreen Huelscher, René Bild and
Barry Quinn.
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Wilhelmshaven Refinery (WRG) Sale Restructuring
Winning Team: Tore Sternberg, Sabine Söhrich, Alexander Kraus, Thomas
Kahl, Carsten Eggert
Award for restructuring the German group as a result of the sale of
WRG.
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Pictured (left to right) are: Carsten Eggert, Thomas Kahl, Tore Sternberg, Alexander
Kraus and Andy Viens..
UKIM Credit Function Success in Recession
Winning Team: Russ Thomas, Tony Chittock, Stuart Braidley, Simon
Holmes, Lisa Hart
Award or proactively managing credit risks and protecting COP
through a significant economic recession.
Pictured (left to right) are: Andy Viens, Tony Chittock, Lisa Hart, Simon Holmes, Russ
Thomas and Stefan Wulkan.
Picured (left) Andy Viens and (below) Barry
Quinn congratulating everyone for their
outstanding efforts during 2011.
Star
Awards
Customer Preferred
As a sales and marketing organisation, this category is especially
significant to us and honours work which:
• Led to substantial improvement in any area of customer
interaction
• Led to value-adding customer-centric processes
• Resulted in superior performance in customer valued areas
above competition
Jet Cult Brand
Winning Team: Nikolai Lassen, Marion Oehlmann, Dorian Born, Carsten
Reichelt, Bettina von Schubert
UKIM JetCard Sale
Winning Team: Ken Johnson, David Grimshaw
Award for the successful sale of the JetCard customer database
with the potential to increase sales.
Award for creating a ‘cult’ fuel which is the most valued by German
motorists in independent market surveys.
Pictured (left to right) are: Carsten Reichelt, Bettina von Schubert, Marion
Oehlmann, Dorian Born, Nikolai Lassen and Andy Viens.
Pictured (left to right) are: Barry Quinn, Andy Viens, Ken Johnson and Stefan
Wulkan.
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ARCS Austria project
Step Change in IT Customer Service in Germany
Winning Team: Gerhard Entholzer
Winning Team: Claudia Kwiesdorf, Chris Brown, Sven Wunderlich,
Herbert J. Cross, Steven Waegenaer, Andreas Kloock
Award for replacing the outdated high maintenance Point of Sale
system in Austria.
Award for reducing system disruption by 85% and improving
customer satisfaction rate by 37%.
MiRO Coke Upgrade team
Pictured (left to right) are: Andreas Kloock, Andy Viens, Claudia Kwiesdorf, Chris
Brown and Steven Waegenaer.
Winning Team: Katrin Deiters, Detlef Glaser, Clive Webber, Peter Tataryn,
Tim Goldby
Award for recognising and implementing the opportunity of taking
MiRO coke to Humber for blending to higher value.
Pictured (left to right) are: Detlef Glaser, Peter Tataryn, Katrin Deiters, Clive Webber,
Tim Goldby and Andy Viens.
✁
Regional
Round-up
Marketing Excellence
This category was established to highlight projects or undertakings
that:
• Added to the brand value of any of Marketing’s brands or
products
• Drove volume growth through improving Marketing’s
brand value proposition
Defence against unmanned in Austria
Winning Team: Hannes Wartbichler, German Bell, Martina Maislinger,
Eva Rohrmoser
Award for successfully defending our market position against
new unmanned competitors.
Pictured (left to right) are: Hannes Wartbichler, Andy Viens, Martina Maislinger,
German Bell and Stefan Wulkan
regional
Snippets
See us on
YouTube
http://www.youtube.com/user/Jetlocal
Individual Awards
In addition to our team awards, two categories are designed to
honour individuals who significantly impacted the business or
community. Three individuals were recognised:
Frank Hermens for negotiating new lease agreements on the
Autobahn sites in Germany.
Philipp Simons for his work in the community with young
people in Germany.
Neil Plaskitt who has been the driving force behind UK & Ireland
Marketing’s charity work in recent years.
Pictured (left to right) are: Barry Quinn, Frank Hermens, Philipp Simons,
Neil Plaskitt and Andy Viens.
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Why not take a look at our YouTube pages next time you are
online? We have extended our series of news articles to keep you
up-to-date with anything and everything 'Jet'. Some of the many
topics covered are award winning Jet sites, tyre pressure checks, oil
checks, how to fuel your vehicle, how to effectively clean your car
during a hosepipe ban, as well as details of Jet's latest promotions.
Ongoing expansion of this informative, useful, user friendly media
is planned as part of Jet's PR campaigns.
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✁
Regional
Round-up
regional
pets
Snip
Jet Wedding
Customer focus and customer satisfaction is an integral part of Jet’s
community spiritedness and as such, when a somewhat ‘off the wall’
request was received by Janet Messenger, Jet’s Marketing
Communications coordinator, the Marketing Team at ConocoPhillips
Ltd sprang into action…
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Jet customer, Ken Turrell, contacted Janet with his tale… His
daughter Georgette, who the family always called ‘Jet’, filled her VW
Golf Diesel with unleaded one Friday at her local Jet Station en route
to her Hen night. The tank had to be drained and she was, to say the
least, very upset. Jet is a teacher at Kings Hill School, Kent.
Ken wanted to make a joke of her mishap at her wedding and asked
Janet if ConocoPhillips Ltd could help by creating something he could
present her with including her name ‘Jet’ with a diesel / petrol link.
A little ‘ditty’was scribed by the ‘creative types’and the poem was duly
presented to Jet by her father at her wedding reception last
November. The poem read…
To ‘Jet’, from Jet...
There once was a teacher called Jet, or Georgette
whose hen night hadn’t started...quite yet,
Jet popped into her local to top up with ‘juice’
Heaven forbid, the wrong pump she let loose,
Her golf, lettered ‘D’, no!... she filled it with ‘P’
unleaded drained out, left Jet without glee!
Now mishaps can happen, we don’t want to be cruel
But to a ‘clever’ teacher, at Kent’s Kings Hill School?
Our tale endeth here, on her wedding day,
Green or black? get it right next time...we all say!
The mag
it back
One of the most popular
retail promotions over
the past few years
offered Jet customers ‘2
for 1’entry vouchers into
some of Merlin’s top UK
attractions. Customers
and Jet’s dealers alike
welcomed the news
that the promotion
would be repeated
again this spring.
Back by popular demand and with a great
desire from both Jet and Merlin
Entertainments Group to ‘do it all again’, this six
week promotion sees Jet once again team up
with one of the most exciting leisure companies
in the world.
Merlin’s visitor attractions are dynamic, ever
evolving and fun. Memorable experiences, visitor
satisfaction and the highest levels of both customer
service and Health & Safety standards, put them at
the forefront of the leisure industry and Jet is proud to
partner them.
The offer remains a very simple one – every time you
spend £20 or more on fuel at any participating Jet service
station, customers are eligible to receive four ‘2 for 1’ entry
vouchers to some of the most popular family days out in the UK.
The attractions are household names in terms of great family days
out and the geographical spread of Merlin’s many theme parks
perfectly matches the Jet UK service station network.
The offer also embraces Jet’s local community focus as the promotion
is both an exciting way to spend your leisure time and accessible to
many of Jet’s customers, their families and friends. The vouchers are
valid at most of the attractions until the end of the year.
So, all boxes ticked, what magical
attractions await Jet’s customers this
summer?...
LEGOLAND® Windsor Resort
Madame Tussauds London & Blackpool
With 14 zones, over 300 wax figures and the amazing Marvel Super
Heroes 4D movie experience, Madame Tussauds London combines
glitz and glamour with incredible history. So, who do you want to
meet? Or, Step into the glitzy world of celebrity at Madame Tussauds
Blackpool as you rub shoulders with the stars.
Alton Towers Resort
Two brand new attractions have launched for the 2012 season.
Adding to its existing portfolio of over 50 rides and attractions, Ice
Age The 4-D Experience and Nemesis Sub-Terra will open along with
two new Ice Age themed suites in the Splash Landings Hotel.
Chessington World of Adventures Resort
Explore Chessington World of Adventures Resort, a wild adventure for
all the family.With nine themed lands, over 1000 amazing animals, a
SEA LIFE centre and a safari-themed hotel, Chessington really is
Britain’s Wildest Adventure with too much to explore in just one day.
The Blackpool Tower
Eight amazing attractions in one amazing trip!...Feel on top of the
world in the Blackpool Tower ‘eye’ as you see for miles around in this
sensational new viewing experience. Experience the Blackpool Tower
Dungeon, Circus, Ballroom and Jungle Jim’s Children’s indoor
adventure, and much more besides... there’s truly something for
everyone!
New for 2012, brave a death-defying flight for your life through
apocalyptic devastation on Europe’s tallest winged rollercoaster, THE
SWARM. Experience the unique head first, inverted drop from 127ft
on the UK’s first winged rollercoaster before you relentlessly rip
through the sky on its mission of complete annihilation.
Warwick Castle
Imagine a totally electrifying, full day out at Britain's Ultimate Castle!
Where you can immerse yourself in a thousand years of jawdropping history - come rain or shine. Where ancient myths and
spell-binding tales will set your imagination alight and your hair on
end. Where princesses are pampered and maidens are wooed!
Experience the heat of battle at such close quarters you'll almost
smell the fear, as winners become true heroes and losers are confined
to dark, dank dungeons to be forgotten for eternity. It could only be
Warwick Castle.
SEA LIFE centres & Sanctuaries
Fancy diving beneath the sea without getting wet? You'll come
eyeball to eyeball with everything from shrimps to sharks, and learn
tons of great stuff from SEA LIFE experts. So go on, take the plunge
and visit your nearest SEA LIFE centre soon!
The Dungeons
Delve into Britain’s bloodiest history at the Dungeons in London,York,
Edinburgh and Blackpool. Experience live actors, interactive shows
and exciting special effects as you find yourself hurled into Britain’s
most terrible times . . . are you brave enough to face Britain’s darkest
past?
LEGOLAND® Discovery Centre
Step inside LEGOLAND® Discovery Centre in Manchester and it's like
you have just jumped into the biggest box of LEGO® bricks ever! Join
the battle on Kingdom Quest - an interactive LEGO laser ride, feel a
part of the story in the 4D cinema, learn top LEGO building secrets
from the Master Model Builder, see iconic landmarks in MINILAND,
make a celebration even more memorable in one of our special party
rooms; and much more....... It's the ultimate place for all LEGO fans –
young and old!
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Star Wars and all characters, names and related indicia are © 2012 Lucasfilm Ltd. & TM. All rights reserved. LEGO®, the LEGO logo, the Brick configuration, the Minifigure and LEGOLAND are trademarks of the LEGO® Group © 2012 The LEGO Group.
You make it come alive.... LEGOLAND® Windsor Resort offers families
the opportunity to let their imaginations run free in the wonderful
world of LEGO with over 55 interactive rides and attractions. From
March enjoy the UK’s only LEGO® Star Wars™ Miniland Experience
recreating seven of the most famous scenes from the Star Wars saga
including a scene from the animated series: Star Wars: The Clone
Wars, using around 1.5 million LEGO® bricks.
THORPE PARK
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ic of Merlin makes
to Jet forecourts
Regional
Round-up
The ‘cream’ of Jet’s Retail network rose to
the top as Duns Service Station collected the
coveted ‘Aim4Success’ Overall National Winner
award at an awards dinner near Stratford-uponAvon recently.
The evening was attended by representatives from five Regional
winning dealers and the individual Sales Assistant of the Year
winner, together with members of the Jet Dealer Council and Jet
Retail staff at the Ettington Park Hotel, nestled in the beautiful
Warwickshire Countryside.
Stefan Wulkan and Pa
trick Hudson presen
ting to
John Campbell and
Vanessa Braithwaite
from Intake 6
Aim4Success winners...
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The five regional winners were Lawfords Service Station from
Essex, Jempsons Service Station from East Sussex, Cotgrave Service
Station from Nottinghamshire, Intake 6 Service Station from South
Yorkshire and Duns Service Station from the Scottish Borders, who
after much deliberation from the Jet judging panel, were chosen
as overall National Winners in a hotly fought battle. Lawford
Service Station also received a ‘highly commended’ award for its
outstanding achievements.
commitment to delivering incredibly high standards”, said Stefan
Wulkan, Manager, UK & Ireland Marketing, in his welcome speech
as he commenced the evening’s proceedings. He continued: “I
know that for all of you Customer Service is of paramount
importance. Delivering excellence in all you do and your attention
to detail sets you apart from the crowd and allows you to rise to
the top of your profession; we are privileged to have you as part of
the Jet Dealer Network.”
Everyone’s a w
The Jet X-factor!...
The awards were presented by Patrick Hudson, Manager, Retail
and Geoff Patching, Sales Manager, Retail, who in his many site
visits has seen ‘first-hand’ the ‘Jet X-factor’, as he calls it, exuded by
all the night’s attendees. Geoff said: “Whilst the pursuance of
excellence comes from the owner or manager, it’s the ethos they
instil in their staff that truly makes a difference; whether it’s a
simple smile, a pleasant greeting or just some good old banter
with customers, it’s that which turns an occasional customer into a
regular one.”
Lee Whiteman from Cotgrave Service
Station
The Aim4Success Standards and Service programme recognises
Jet dealers’ exceptional commitment to the very highest standards
and service on Jet forecourts, with this year’s awards focusing on
safety, customer service and a range of local, community based
activities.
“Excellent standards and service are vital to guarantee a satisfying
customer experience and to keep ahead of the competition. All
five of our regional winners are a real credit to the Jet brand
and we’re delighted to be able to recognise and reward their
Stephen Jempson and Andrew Jempson
from Jempsons Service Station
People have a choice where they fill up but by getting the basics
right and adding that little ‘something else’, the personal touch,
that’s why people choose to fill up at Jet.”
winner!
What’s to ‘Aim
for’ in 2012...
After the phenomenal success of the 2011
Aim4Success programme, we are pleased to launch
this year’s programme, aiming to take Standards
and Service to a new level.
Duns scoop the top prize
The 2012 programme will feature a new element - Mystery
Motorist visits. Throughout the year, each site will receive FOUR
visits, each one assessing the forecourt environment, shop
environment and till service.
When all was said and done one Regional Winner stood out as
the cream of the crop... Duns Service Station from the Scottish
Borders. Gillian Wilson (pictured below) was delighted to receive
the Aim4Success National winner prize and is pictured below
receiving the award from Stefan Wulkan and Patrick Hudson.
A detailed document will be published to all sites showing the
exact criteria for marking. This will provide the necessary
guidance to ensure sites attain full marks at each visit and
maintain high levels of service at all times.
The other element that will affect the scoring will be the
biennial Suresite score. As in previous years, a RED audit will
result in a deduction of the overall scoring.
Brand Assessments will still be carried out once a year by either
Territory Managers or Account Coordinators. These
assessments will be scored but will not count towards the
overall Aim4Success score. They will, however, be used in the
judging for the Regional and National winners so that’s
another reason to ensure standards and service and HSE are up
to scratch!
Each site will be able to see how they are doing based on an
overall network scoring system showing their individual
ranking following each Mystery Motorist visit. There are
incentives for climbing up the rankings as well as the chance to
attend next year’s Prize Awards Dinner and the opportunity to
win the coveted title of National Winner.
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Harriet Cookson and Josephine Cookson from Lawfords Service
Station (pictured above) who received their Regional Winners
award and a special ‘Highly Commended’ award for their
outstanding efforts in 2011.
15
trai
ning
standards & service
Regional
Round-up
pr
safety pr
2011
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16
Most ‘Val’uable
Here is a tale of amazing commitment and dedication that
sets this lady apart from the competition in winning the inaugural
award of National Sales Assistant of the Year. Val Taylor of Crosspool
Service Station in Sheffield, who is 72 years young, picked up the prize
at the Aim4Success awards dinner for dedication to her job and
customers and the pride she takes in everything she does.
“I get up at 4.00am, I’m here for between 5.30am and 5.45am
and I work until 2.30pm five days a week Monday to Friday. The
customer always comes first in my job and being friendly and
polite costs nothing. I love the job. There are some nice
people here and there’s a good rapport between the
customers and the staff. It was very rewarding to be
recognised after working in the forecourt industry for nearly
20 years”,said Val.
Jet Regional Sales Manager, Guy Pulham, said:“In launching this
award we wanted to recognise the best of ‘our people’. Nominees
came from dealers and territory managers and Val stood out as she
always goes above and beyond the call of duty. Val sets a great example
by doing such a good job and we’re extremely pleased to have her in the
network.”
Stella Lucas, Manager at Crosspool Service Station, who also attended
the awards ceremony, said: “Val is an absolute pleasure to work with.
She has the patience of a saint and nothing is too much trouble when it
comes to helping our customers. She contacts the local garage if
customers have car problems and offers helpful directions if anyone is
lost. Val takes the greatest pride in her work by arriving early and
keeping the forecourt clean, plus she is always dressed immaculately.”
With two daughters, four grandchildren and four great grandchildren,
she could be excused taking things a little easier. Val is having none of
it, saying:“I haven’t got time to retire!”
The Regional winners were Brian Smith from MRH Shepshed in East
Anglia and Julie Williams and Maggie Hunt from Lower Kilburn Garage
who shared the award for the Midlands Region.
Val, pictured receiving
her award from
Stefan Wulkan and
Patrick Hudson
Broadland Motor Co. Ltd of
Wroxham, in the beautiful
Norfolk Broads, is the latest
edition to Roys of Wroxham’s
portfolio of local retailing
businesses centred on serving
their local community.
Founded in 1895, to serve
both the needs of the locals
and visiting boating fraternity
in the Broadlands, the last
eight decades have seen the
further development and
diversification of the Roys of
Wroxham brand. It now
includes a 30,000 square foot department store, a 30,000 square
foot food hall, a large garden centre, DIY store, toy shop, fashion and
Children’s World outlets, as well as six variety stores stocking a
mixture of all of the above within Suffolk and Norfolk.
So when Broadland Motor Co. Ltd came up for sale last summer
there was no hesitation for Ed Roy, Managing Director, in wanting
to add forecourt retailing to further the scope of their operations.
Chris Green, Roys of Wroxham’s General Store Manager, takes up the
story: “Roys is an established and well respected name in Wroxham
with a strong ethos of offering excellent value and high levels of
service to our local community. The chance to take on and develop
the site, which is ideally geographically positioned, was an
opportunity not to be missed.
“Ironically, our head office and many of our outlets are actually
positioned ‘over the Wroxham bridge’ in neighbouring Hoveton, so
it’s nice to have a Roys of Wroxham actually located in Wroxham!
“My colleague, Paul Winn, Roys
Buying Manager, was tasked
with choosing a fuel brand to
partner us in this new venture.
The chance to team up with the
Jet brand, who very much share
our mindset of local, friendly
and great value, was another
opportunity not to be missed
and the obvious choice for us.
“There were a host of reasons
why we chose Jet and the ‘deal’
was easily struck.
The
overriding factors of quality,
service and a competitive
pricing structure, coupled with a strong brand image, meant the
two brands partner each other perfectly. We are delighted with our
clean, bright and distinctive new livery and since we started
trading earlier this year, we find Jet easy to do business with and
business is definitely booming.
“What is equally important to us at Roys is the fact that the locals
have embraced our new venture and we have received quite a few
letters saying it is great to have a bright new local site. We have
extended the forecourt shop by a third and all of our retail goods
are very competitively priced. Some people like to just pop in for a
daily newspaper and a chat. Customer feedback says it’s a
convenient place to fill up with fuel and essential day-to-day goods
and it is a focal point for the community, which is fine by us because
that’s what we are all about.”
intouch
Broadening
Roys Horizons
17
Regional
Round-up
The 100 Year History of Petrol Sales at North Terrace Garage, Mildenhall
Alister McFarquhar, the owner and Managing Director of Forestford
at North Terrace Garage, Mildenhall, looks back at 'the first 100 Years
of petrol sales' at his Suffolk site, although he did tell In Touch his
memory is a little vague in remembering the early years! He also
gives us an insight into how his site operates today and looks to the
future to see how the forecourt of the future may need to evolve to
continue to trade for the next 100 years.
The founder of North Terrace Garage, Charley Toombs, first set up shop
in Mildenhall at the end of the 19th century as a hairdresser and cycle
agent. By 1905 he was catering for the growing demand from early
motorists for repairs at North Terrace. Presumably business was good
because in 1907 he had a new garage built for his growing enterprise
to work from and in 1912, exactly 100 years ago, the first reference is
made in his advertising to selling petrol.
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18
The business remained in the Toombs family until 1991, when it was
sold to the Ponford family. The Ponfords were another local business
with a long established garage trade history and they introduced the
Jet brand to the site. When the Ponfords retired in 2001, the business
was sold to local motor repair business, Forestford.
earn you the trust of local customers which is so important to
running a successful local business. Customers are driven by either
convenience, service or value, or a combination of these factors,
so this is what we must deliver. A clean tidy site, trusted
payment security and good old fashioned friendliness
encourage the repeat visits which matter so much when
passing trade is limited. We have an excellent team here and
their dedication to caring for customers has embedded our
business in the local community and won us many awards for
good service over the past 11 years.
“If anything is going to get a business through tough periods of
trading it will be by providing a good customer experience, in its
many guises. The way Jet and its brand values emulate our
philosophy means we work harmoniously. I feel I have access to a wide
range of support services from many members of their staff, right up
to all levels of management, thanks to their open door policy.
“So we feel we have the right brand and the right attitude to service,
but all of that matters little if the business model isn't correct. The
big change in petrol forecourts over the last 100 years has been the
Yesterday, today,to
Alister McFarquhar felt that representing the Jet brand of fuel was like
coming full circle for him. He said:“Twenty-five years before I bought
North Terrace Garage, one of my first jobs, as a very young man, was as
a petrol pump attendant at a Jet site on the A11; I recall it was the
Queen’s Silver Jubilee year, 1977. It was always very enjoyable working
there and its busy location just south of Newmarket meant you never
knew who was about to stop for fuel. I remember one day John Le
Mesurier and Clive Dunn, the characters Sergeant Wilson and Corporal
Jones of 'Dad's Army', pulled up to a pump on their way back from
filming in nearby Thetford Forest. Although it was many years ago, I
remember having had a good experience selling Jet fuel. So, when it
came to choosing a fuel brand to partner and work with, Jet seemed
the perfect fit.I asked for advice from other Jet dealers before I took the
decision to relocate Forestford to North Terrace. Those dealers were all
very pleased to work with Jet and many years on I am no exception.
"In a semi rural setting like ours, the local 'garage' is invariably an
integral part of the make up of the local community. To flourish it must
offer warmth and friendliness with a great customer experience every
visit. High levels of service, coupled with good value and convenience,
introduction of convenience retailing.There is no such thing as a petrol
station any more! The last century has seen the products on offer
develop from motor spares, to tobacco and then confectionery. Then
came along the forecourt shop adding a completely new dimension to
the ability for 'old fashioned' petrol stations to survive by embracing
change and becoming multi-faceted retailers.
“Our business started life supplying fuel a century ago and was always
very much a traditional business, coupling petrol with motor repairs.
Our success can almost certainly be put down to the fact we have
stayed a mixed use site over the years. Today, we still offer motor
repairs, servicing and MOT testing, used car sales, car valeting with our
roll-over car wash and jet wash and, of course, a forecourt shop. All of
these elements contribute to our 'overheads' with the multiple income
streams being especially valuable in tight economic times. I think that
certain sites that have given up activities which generate an income in
addition to their shop may struggle in the future.
“The other key element to the longevity of a business, big or small, is
the benefits brought by regular and detailed financial planning.
Focusing
on FEEP
Financial
omorrow...
“Timely reviews of business outcomes against forecasts give
management the ability to be analytical about profitability and cash
flow and to respond to ever evolving trends in demand. It may be
stating the obvious, but unless both upstream producers and
downstream distributors can make a reasonable profit in our
competitive marketplace then survival in terms of the ability to
reinvest in their businesses will prove difficult. Capital expenditure is
likely to diminish over time if margins continue to erode. For parts of
our industry lack of cash generation for ongoing investment in
updating and renewing facilities will cause serious problems in time.”
When we asked Alister if there would be a Jet garage at North Terrace
in another 100 years he replied: “So far our society has evolved
around personal motorised transport. We use it to access health
services, education, employment and recreation, particularly in rural
areas.My guess is that there will be a continuous improvement in the
fuel consumption and emissions of the internal combustion engines
that power cars.Unless there is a huge leap forward in alternative fuel
technologies, demand will remain for petrol and diesel fuels for a
long while to come.”
We look at UK & Ireland Marketing
Finance Team’s ambitious efficiency drive
UKIM Finance is fully focused on FEEP for the foreseeable future to
help drive a culture of continuous improvement and excellence.
Further to the ConocoPhillips Ltd Finance Team leaders meeting
late in 2009 to identify issues to target for improvement, 2010 saw
over 40 projects to be worked upon, with zero defects being the
aim.
FEEP enables process efficiency through teamwork, individual
effort and the innovative use of Business Improvement (BI) tools
and techniques. The aim throughout the year was to respond
more quickly and efficiently to the needs and expectations of the
organisation and reduce costs through efficient processes and
faster cycle times. Some of the many projects included credit note
issuance efficiencies, month-end critique analysis and
improvements, segregation of duties to avoid role conflicts and
returned direct debit process improvements. Key to all of the
projects was the overriding driver of customer-centric activity to
ensure the benefits and improvements to the finance function
were also appropriate to the needs of our customers.
The BI group within the business teamed up with Finance to help
facilitate the necessary improvements. The issues were prioritised
and, where possible, linked. A schedule was set to ensure projects
could be worked on without compromising the regular
commitments of the Finance Group. When individual projects are
completed they are subject to an audit to ensure the
improvements are sustained.
The review has realised many process capability improvements
and time efficiencies worth a substantial amount to the company
and, most importantly, it has widened the diversity of thinking
within the Finance function at ConocoPhillips Ltd.
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FEEP? Finance Effectiveness
and Efficiency Programme
...of course!
Focus
19
Award
winners
Health & Safety Success
in the RoSPA Awards
2012
Our approach to the prevention of accidents and ill health
was recognised in the RoSPA Occupational Health and Safety
Awards 2012.
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20
The Occupational Health & Safety Silver award and MORR
(Management of Occupational Road Risk) Gold award, were
presented to Russell Best, HSE Advisor, UK & Ireland Marketing,
at a ceremony at the Hilton Birmingham Metropole Hotel on
Tuesday 15th May 2012.
Dating back to 1956, the RoSPA
Occupational Health and Safety
Awards scheme is the largest and
longest-running programme of its
kind in the UK. It recognises
commitment to accident and ill health
prevention and is open to businesses
and organisations of all types and
sizes from across the UK and overseas.
The scheme does not just look at
accident records, but also entrants’
overarching health and safety
management systems, including
important practices such as strong
leadership and workforce
involvement.
The MORR award took account of
our internal driver safety
programmes, transport contractor
management and our Jet community road safety initiatives
championed by Janet Messenger, Brand & Communications
Coordinator.
David Rawlins, awards manager at the Royal Society for the
Prevention of Accidents (RoSPA), a safety charity with a 95year history, said: “The RoSPA Awards programme provides
well-deserved recognition for the winners and spurs on other
organisations to raise their standards of accident and ill health
prevention.
“We congratulate ConocoPhillips Ltd/Jet on its success and
encourage them, and all our other winners, to remain
committed to safety and health, an approach that is well
recognised to be good for workers and the bottom line.”
Pictured are Russell Best and Janet Messenger.
Congratulations to Dean
Farrell who gained
certification as a
Six Sigma Master
Black Belt (MBB)
in December
2011.
Master
Dean has worked in the Business
Improvement group in Warwick in the
role of Black Belt since 2006, working
on a wide variety of projects across
the whole of UKIM. These
projects have ranged from
improving the process for
dealing with Bramhall slops
with a saving of around
£300K as a first project, to
the Finance Effectiveness
and Efficiency Programme
during 2010, when some 40
separate issues were worked
in project teams.
Black Belt
Accreditation
Dean undertook his MBB training at an
external training provider, Smallpeice
Enterprises in Leamington Spa in
October 2009 and has, over the past
two years, worked to meet
the accreditation
criteria outlined
above. Dean had to
submit evidence of
meeting
the
required
criteria to
both David
Hoy, MBB for
UK & Ireland
Marketing and
Steve Wilson, MBB at Smallpeice,
to ensure all aspects had been met.
After reviewing the submission, both
David and Steve agreed that Dean had
fully met the required standard and
awarded certification as both a
ConocoPhillips Ltd and Smallpeice Master
Black Belt.
Pictured are Dean Farrell and David Hoy
intouch
The criteria for gaining certification
as a MBB is a rigorous one and includes
demonstration of leadership in business,
mastery of Six Sigma Methodology, which involves
the successful mentoring and coaching of Black
Belts/Green Belts in project application of Six Sigma
methodology and tools, building and maintaining
continuous improvement infrastructure for business,
successfully leading complex projects or Six Sigma
deployment and training others in Six Sigma methods.
21
Tank
Talk
JET at FPS
This April the annual Federation of Petroleum Suppliers (FPS)
exhibition, conference, golf day and gala dinner took place once
again in the beautiful spa town of Harrogate, North Yorkshire.
The event, held over two days, is an annual pilgrimage for many
of those involved in the oil distribution industry and is an ideal
chance to enhance business opportunities, network and develop
business relationships with most of the key-players in the UK
marketplace attending the expo. All visitors received a Jet and
ConocoPhillips Ltd branded goodie bag upon entry to the show.
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There are many trade stands to enable delegates to meet and
greet and keep up-to-date with new products and industry
developments. As one of the largest suppliers of domestic,
agricultural and industrial fuels to JET branded distributors and
independent resellers in the UK, the ConocoPhillips Ltd stand
was a focal point for our many customers
and ‘industry contacts’ alike.
Our two vintage petrol pumps branded
Conoco and Phillips 66 took pride of
22
place on the stand which featured our
‘Yesterday, today, tomorrow’ message,
celebrating our heritage, brand values
and integrity as well as focusing on our
‘jewel in the crown’ - the Humber refinery,
one of Europe’s finest offering one of the most secure fuel supply
networks in the UK.
ConocoPhillips Ltd also sponsors the FPS Golf Day, held locally at
The Oakdale Golf Club, hosted by Keith Ashton of FPS and Naina
Patel of ConocoPhillips Ltd. This year saw 17 teams not only do
battle with the demanding course but the most torrential rain
which turned the course into more of a ‘paddy-field’ than a
putting green! ConocoPhillips Ltd was represented by four teams
of staff and customers, pictured below. Despite the conditions,
most people managed to play all 18 holes, with the exception of
Howard Illingworth and Tony Reddington who, when they
got near the clubhouse halfway round, decided to warm
their fingers and toes up with a hot toddy! The awards
were presented by Lindsey Grant, Manager, National Sales,
at the Gala Awards Dinner on the final evening of a very
successful and well received couple of 'oily' days and she
was delighted to give Guy Pulham his trophy for third place.
Below: Guy Pulham
Alan Dodson, Suckling Transport
Pete George
Right: Wayne Oakes
Chris Davies, Staffordshire Fuels
Andy Davies, Staffordshire Fuels
Above: Howard Illingworth, Northern Energy
Nick Baker, Refinery Filling Station
Tony Reddington
Left: Paul Carey
Neil Flynn, Linton Fuels
Nick Gratton, Heltor
This spring saw Jon Lovesay, General Manager of Barton Petroleum,
one of Jet’s branded distributors, retire to pastures (or to be exact
allotments) new!
After four decades working in the oil industry, of which almost 30
years were with Barton Petroleum, latterly as Jet Authorised
Distributors, Jon has decided to ‘call it a day’ to make time to ride his
beloved Lambretta a little more, amongst his other interests.
Jon’s long and successful career saw him help develop the Barton
brand, since its foundation in 1972, into one
of the foremost independent suppliers of
fuel and lubricants to the home, agriculture
and industry markets in the country. Jon
spent four years as Chairman of the Jet
Distributor Council, working closely with
colleagues from ConocoPhillips Ltd to
further the working relationship between
Jet and its resellers to their mutual
benefit.
Jon has many amusing stories from his
time in the industry, his favourite being
the time a driver was making a delivery
to the home of David Nixon, a famous illusionist from the 1960s. As
the driver made his way up the long drive to the house, David Nixon
was planting some saplings along the side of the drive and he gave
the driver a cheery wave.The driver parked and went to find the tank.
Upon his return the lorry was gone so he started to walk back down
the drive to see a red faced Mr Nixon walking back up the drive to
meet him. The driver noticed the freshly planted saplings were all
flattened, so to defuse the situation the driver said:“Ok, I know you’re
good but can you make my tanker reappear now please as you need
your delivery.” Mr Nixon just burst out laughing and pointed to the
tanker, which had by now come to rest half way back down the drive
against a fence.
Pete George, Manager, Business Development, summed up many
years of knowing and working with Jon: “He’s effervescent,
passionate, straightforward and was easy to
do business with. I’m sure everyone in
the oil business who knew him would
join me in wishing one of the industry’s
‘nice guys’ a long and happy
retirement.”
Jon joined ConocoPhillips Ltd staff at a
celebratory dinner in Stratford-uponAvon earlier this year where he was
presented with tokens of their
appreciation, including a framed,
personalised Lambretta print, shown left.
In Touch joins colleagues far and wide in saying ‘thanks Jon’ and best
wishes for your retirement.
intouch
From Oil
to
Onions
...and a Lambretta or two
23
Our people
and places
STEVENSON
LEE
Mitchell Stevenson joined Reconciliation as a contractor in August
2011 and was offered a permanent position as Reconciliation Analyst
in February 2012. Prior to joining us, he spent a placement year at
Humber Refinery during his University course. After graduating,
Mitchell spent a year travelling around Australia and parts of Asia. He
is a keen sportsman and plays football a few times a week.
Andrea Lee joined Credit on 22nd February as a contractor for the
Credit group and was offered a permanent position as Collector in
April 2012. Andrea has worked in Credit Control for a number of years
and her hobbies are reading, films and watching cricket.
EASTHAM
COUPE
Jonathan Coupe joined Reconciliation as a contractor in September
2011 and was promoted to a permanent position as Product
Accounting Analyst from February 2012.Jon enjoys the great outdoors,
in particular taking his mountain bike to North Wales in search of big
terrain. He also teaches a Japanese martial art called Iaido.
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24
Tom Eastham joined UK & Ireland Marketing on 2nd April as National
Customer Accounts Coordinator reporting to Annelise Burgoine. He
studied at Portsmouth University for two years and in France for one
year and has a 2.1 degree in International Business. Tom's hobbies are
tennis and skiing and in his spare time he works for the Warwickshire
based charity, iLeap
Your starter for 10
UK & IRELAND MARKETING - WARWICK
...or 10 new starters!
In Touch ‘universally challenged’ our 10 new faces to tell us a little about themselves
MARTIN
MURPHY
John Martin joined Credit on a temporary contract in January 2011
and was offered a permanent position as Collector in February 2012.
Prior to joining us, he worked for City Electrical Factors for 17 years.
John’s hobbies are Golf, Pool and Snooker.
Chris Murphy joined National Sales on 19th March 2012 as National
Customer Accounts Coordinator. He has a BTEC National Diploma in
Business. Chris was a professional footballer for six years from the age
of 16 to 22 and played for Shrewsbury and Cheltenham. He now
enjoys playing for Stratford town.
KNOTT
DASS
James Knott joined Finance, on a temporary contract, in August 2011
and was offered a permanent position as National Sales Reporting
Analyst in April 2012. James is a Chartered Management Accountant
and prior to joining us he spent 12 months travelling - eight months
of which was in New Zealand. His hobbies are golf, football and
running.
Aekta Dass joined the Credit group on 4th April 2012 as Credit Analyst
reporting to Russ Thomas. She studied at Staffordshire University and
has a degree in International Business Management. She is currently
studying towards CIMA and her interests include reading, walking and
running.
TAYLOR
BLOWER
Geoff Taylor joined Finance on 26th September 2011, on a six month
contract, and was offered a permanent position as Planning Analyst in
April 2012. He is a qualified CIMA accountant with 20 years
experience. In his spare time, Geoff enjoys cycling, running and
triathlons.
Alex Blower joined Regional Sales on 19th March 2012 as Regional
Customer Accounts Coordinator. He has a degree in Management
Economics, enjoys all sports, in particular playing and watching
football, watching movies and beekeeping.
the
.
.
.
n
o
d
y
o
r
C
e
li
r
a
h
C
BIG
Charlie has had a fabulous and
varied career with ConocoPhillips
Ltd and has worked in Felixstowe,
Ellesmere Port, Bramhall, London and
Warwick. During this time, he has routed
ships and trucks, stood on the top of product
tanks, become a SAP expert and is relied upon by
HMRC to check their legislation is workable.
Currently, Charlie leads the Product Accounting team
based at UK & Ireland Marketing's head office in Warwick.
The group is responsible for ensuring ConocoPhillips Ltd account
correctly and accurately for the fuel duty owed to HMRC, which is in the
region of £3 Billion per year. Charlie has described his career as:
“Absolutely great, I can’t believe there are many other
organisations that are so devoted to developing
people and encouraging learning.”
Congratulations to the following
employees who, during the first half of
2012, will have ‘done their time’ and
achieved these long service career landmarks
40 Years
31 January - Charlie Croydon
25 Years
2 February - Kevin Sadler
15 Years
13 January - Maria Harbutova
3 March - Christine Thurlbeck
10 Years
7 January - Dave Short
11 March - Ken Johnson
2 April - Jacqui McElfatrick
2 April - Kelly Speller
15 April - Simon Holmes
27 May - Carl Smaller
10 June - Paul Yates
g
n
i
‘do
’
!
e
tim
ine
t
s
i
r
h
C lbeck
Thur
KELLY
SPELLER
PAUL
YATES
Dave
Short
Simon
Holmes
intouch
40
40 Years ago a fresh faced young
man walked into the Felixstowe
office of Conoco and joined as an
'Admin Clerk'. Who would
believe Charlie Croydon is still in
the organisation and as fresh,
enthusiastic and positive as he
was on that first day in 1971 !!!!
25
KEVIN
SADLER
Maria
Harbutova
Ken
Johnson
Jacqui
McElfatrick
Carl
Smaller
Out &
About...
Machu Picchu Treks
Two Jet customers find ‘The lost City of the Incas’ a rewarding
experience and reward two good causes
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26
Rodger Beer, Assistant Buyer (Petrol) for Tesco, tells us
about his experience on a charity trek to Machu Picchu
last November to raise funds for Kidney Research UK.
a pass in between two mountains. Once we reached the peak at
midday, we then had to come back down then straight up to our
next night’s sleep.
“I wanted to do this trek on behalf of a good friend and colleague
of mine as he has a kidney disease and needs to have dialysis three
times a week - as the disease is hereditary, his children could
possibly have the same fate. Because of this and the challenge of
the trek, I decided to go for it.
“The third day’s trek was tough
and we had to climb up to
Cruzcasa pass at 4,200 metres,
then back down to 3,900 for our
night’s stay. This night was
particularly cold as we were so
high up.
“The first couple of days were tough as we had to get used to the
altitude. On the acclimatisation day, we went to a couple of old
ruins (Tambo Machay and Sacsayhuaman) 600 metres above Cusco
and then walked back down which was roughly five hours.
“The first day of the trek started by leaving the hotel at 4am as we
had to reach a road which was only open for a couple of hours due
to repair work. We then arrived at some hot springs (3,650m) to
take a dip then off on a fairly easy day, roughly four hours trek to our
first night’s camp at a school. The first night’s sleep was cold and
uncomfortable and was easing me in for things to come.
“On the second day of the trek, once we were all packed up, we left
straight up the side of a valley and came back on ourselves to cross
“The fourth and last day of the
trek itself was very tough as it
was difficult to breathe at that
altitude. We started off at a
steady pace and reached the
highest point on the trek (at
4,640m) just before midday.
Once this was done we then
had the very slow and long
journey back down to our
final night’s camp (at
3,100m).”
Park Garage Group
pop to Peru too!
Sunil Tandon and Miles Harvey of the Park Garage Group, together
with two colleagues, chose to head towards Peru in October last year
and hiked the Inca Trail to Machu Picchu (25 Miles, 4,200m) to raise
funds for Cancer Research UK. Sunil chose this charity as his sister
suffered from cancer last year. He said he enjoyed the experience but
it was very hard work and a little hair raising at times.
Pictured (left to right) are Jenny Lockwood, Alex Friendship,
Sunil Tandon and Miles Harvey
Calor clock up
the miles for
CRY...
In October 2011, a Calor team once again participated in The Royal
Parks Foundation Half Marathon, a sponsored 13.1 mile run
through London's four Royal Parks.
Pictured (left to right) are: Stephen Rennie (Calor Managing
Director), Sue Brookes, Ray Brookes (wearing the Jet t-shirt), Paul
Hardwick, David Rowntree, Matt Lightburn, Caroline Neale and
Tony Neale.
‘Crowning’ Kilimanjaro
Mark Andrews, Group General Manager (left) and Matthew
Greensmith, Managing Director (right), both of Crown Oil,
completed the climb to the top of Kilimanjaro in September
2011 to raise money for MedEquip4Kids, a children’s charity
raising money to provide paediatric medical equipment and
facilities for hospitals and community health teams. The
charity’s aim is to help ensure babies, children and
teenagers receive the best possible care when sick or
injured.
MoonWalking, Marathon Running
Naomi McKenna joined around 17,000
other women and men on Saturday 12th
May in Hyde Park, London where the
breast cancer charity, Walk the Walk, were
celebrating their 15th year of
MoonWalking (a marathon walk of 26.2
miles starting at midnight). The photo
was taken at the start of the event in the
'Big Pink Tent' with one of the many
volunteers that make it all possible.
Ian Doubtfire, Managing Director of Jet2.com, one of
UK & Ireland Marketing's Aviation customers, recently
completed the London Marathon in aid of ORBIS.
He says:“Being an aviation enthusiast, I was always
aware of the excellent work done by the ORBIS
team using their DC10 flying around the world
giving the gift of sight just by completing a simple
cataract operation. I felt I had to do something to
help this non profit organisation which is
manned by volunteers.”
intouch
This was the largest Calor team to date with 15 staff members,
including Managing Director, Stephen Rennie, donning their
running shoes to raise money for Calor’s corporate charity – Cardiac
Risk in the Young (CRY). Their ambition was also significantly above
the previous year’s, with the aim of raising £15,000 for this
worthwhile charity which raises awareness of conditions that can
lead to young sudden cardiac death. Every week 12 apparently fit
and healthy young people (under 35) die in the UK from
undiagnosed
heart conditions. CRY works with cardiologists and family doctors
to establish good practice and appropriate screening facilities to
promote and protect the cardiac health of the young.
27
Out &
about
Rotary Swimarathon
Chandlers Oil & Gas took part in the 23rd Rotary Swimarathon in
February to raise funds for The Rotary Club of Grantham Trust. This
was another record year for the Rotary Swimarathon. The final
sponsorship amount pledged at close of business on the day was
£37,187 - up £66 from last year. A record 33,431 lengths were
completed by the 237 teams that entered. Many braved the snow
on the Saturday evening and others had to virtually dig themselves
out on the Sunday to take part - it really showed the true
community spirit of the event!
Pictured (left to right) are: Mercia Jessop, Simon Caunt, Holly Caunt,
John Pilgrim, Paula Caunt
Carols at Warwick Castle
intouch
The Jet Factor
Competition
The annual Jet Factor competition, which is run by St Mary’s Choirs
and sponsored by ConocoPhillips Ltd, also succeeded in
finding the region’s next singing sensation. Over 60 local
schools and numerous music groups were involved in ‘The Jet
Factor’ competition and final auditions were held at Warwick
Castle on Saturday 26th November.
28
The Christmas spirit was alive in Warwickshire on Saturday 17th
December with the wonderful Carols at Warwick Castle event. Last
year’s 40th anniversary event was another sell-out success and
money was raised for important local charities and good causes.
The spectacular annual event, held every December in the dramatic
surroundings of Warwick Castle, is now a highlight of the festive
calendar. The evening was enjoyed by 2,500 people and included
carol singing from the outstanding Choirs of St Mary’s Church
accompanied by the Royal Spa Brass Band. The event was
compered by BBC Coventry and Warwickshire’s radio presenter,
Annie Othen, and there was a range of hot food, mulled wine and
mince pies on sale.
As a special feature of the 40th Anniversary, Westgate Primary
School and Coten End Primary School encouraged the crowd to get
into the festive spirit with two exceptional nativity performances.
The winner, Phoebe Stewart, age 12 from Birdingbury,
Warwickshire, had the unique opportunity of performing at the
event as well as winning an iPod Nano and a family annual pass to
Warwick Castle. Phoebe entered herself into the competition as
singing is her passion and the
opportunity to perform with a
choir at Warwick Castle excited
her.
The joint runners up were Tristan
Barford, aged 9 from Warwick
and Hal Hewetson, aged 10,
also from Warwick; both won
iPod shuffles, courtesy of
ConocoPhillips Ltd.
Go Yogesh...
Yogesh Chag from Jet’s Craven Park Service Stationjoined more than 3,400 people around the country who braved blistery April showers
for the BAPS Charities Annual Challenge to raise funds for Macmillan Cancer Support and other worthy causes.
BAPS Charities UK held this year’s event in London on Sunday 29th April 2012 in conjunction with the renowned national charity as well
as several smaller charities around the country. It brought together members of the community from a wide variety of backgrounds and
ages – ranging from three to 97 – to walk, jog or run a distance of 10 kilometres. Macmillan Cancer Support is one of the UK’s leading
cancer charities, providing practical, medical and financial support to push for better cancer care.
The BAPS Charities Annual Challenge was also completed over various April weekends in a total of 16 centres around the UK, many
supporting charities at the local level as well.