Resident Information Pack

Resident Information Pack
CONTENTS
1
YOUR KITCHEN
General Information
Caring for your kitchen
Kitchen sinks and taps
Worktops
Kitchen door furniture
2.
YOUR BATHROOM
General Information
Caring for your bathroom
3.
WALL TILES
Care & maintenance of wall tiles
Wet rooms
4.
VINYL FLOOR COVERING
Care and maintenance of vinyl floor coverings
Cleaning vinyl floors
5.
ELECTRICAL AND PLUMBING WORKS
Distribution board
6.
EXTRACT FANS
Care and maintenance of the extract fans
7.
A BRIEF GUIDE TO THE EXTERNAL WORKS
Wall insulation
Pattress
Porch canopy
New turf
Our guide to caring for your refurbished home
1. YOUR KITCHEN
GENERAL INFORMATION
Your new kitchen has been supplied by Howdens Joinery Ltd. The local branch is:
Howdens Joinery Ltd
Unit 110 – Ampress Park
Southampton Road Lymington
Hampshire SO41 8XN
Tel: 01590 689784
Fax: 01590 689790
The kitchen installed is from the Greenwich range of kitchens in one of the following
options:
Option A
Greenwich Walnut
Worktop
Blackstone
Flooring
Newton, ref: MSD 400
Option B
Greenwich Maple
Worktop
Quartzite
Flooring
Darwin, ref: MSD 420
Option C
Greenwich Cream
Worktop
Oak Block Effect
Flooring
Stephenson, ref: MSD 460
CARING FOR YOUR NEW KITCHEN
Care and Cleaning of 18mm Rigid Carcass
A solution of warm water and a mild household detergent is the recommended
method of cleaning carcasses to maintain appearance and performance.
The use of other substances such as abrasive cleaners, wax furniture polish or
solvents is not recommended as they may damage the surface.
Care and Cleaning of Door and Drawer Frontals
Doors and drawer frontals should be cleaned with a slightly damp cloth and then
wiped dry.
For stubborn marks a solution of water and a mild household detergent can be
used.
Wipe the surface with a damp cloth and then dry with a soft cloth.
More aggressive cleaners such as wax furniture polish, abrasive cleaners or
solvents are not recommended as they may damage the surface.
Care should be taken with storage of timber doors as extreme environmental
changes will affect the performance of this natural product.
Newly plastered rooms should be left to environmentally stabilize before storage
and installation.
KITCHEN SINKS AND TAPS
Stainless Steel Specification
All Stainless Steel sinks are manufactured from high quality 18/10 Stainless Steel
(18% Nickel and 10% Chromium) which conforms to BS EN10088-2:1995.
Troubleshooting Issues with Stainless Steel Sinks
Issue
Likely Cause
Oil, grease and fingerprints Oil, grease or fingers
coming into contact with
surface
Tea stains
Tea / tea bags coming into
contact with surface
Solution
Remove with washing up
liquid and hot water, but a
solvent may be required
(e.g. white spirit) Care must
be taken to use proper
safety precautions if using
solvents.
Remove with a hot solution
of sodium bicarbonate
(washing soda) and water,
applied with a soft cloth /
sponge.
Issue
Rusting
Hard water spots, lime
scales and white stains
Discolouration
Likely Cause
Sinks manufactured with
Austenitic Stainless Steel
cannot go rusty as they are
‘non ferric’. This means that
the iron content of the
material is bound in such a
manner that the iron is not
available for oxidization
which would lead to rust.
Any rust on the surface will
be as a result of rust
particles deposited from a
secondary source such as
water supply or scourers
(e.g. Brillo pads)
Solution
Normal mild cleaning
agents such as ‘Cif’ with a
soft cloth can be used to
remove rusted particles
from the surface. Ensure
that you follow the grain of
the steel to minimize the
risk of scratching.
IN extreme cases a
stainless steel restoring
product may be used.
In the event that a soft cloth
dopes not remove rust
particle a Scotch-Brite pad
can be used, but as it may
scratch the surface it
should be used sparingly.
Build up of mineral deposits Normal mild cleaning
from standing water
agents, such as ‘Cif’ may
be used along with a soft
cloth.
Heat tinting (unlikely to
If discolouration does
occur through usual usage) occur, the use of an
appropriate stainless steel
polish and nylon scouring
pad e.g. Scotch Brite may
be used.
General Advice
Take care when use a plastic washing up bowl as particles of grit or glass can
become embedded in the base of the bowl which will scratch the sink
Cleaning agents containing bleach should not be left in contact with the sink as
this will lead to discolouration or pitting of the stainless steel. If bleach is
necessary it should be diluted to the strength specified by the manufacturer and
never left in contact with the surface for longer than 30 minutes. Rinse sink
thoroughly with clean water after use.
Do not leave wet cloths, pads, containers on the sinks as this causes water
marks
Do not use Silver Dip cleaners as they contain strong acids which cause
discolouration and pitting
Tap Care and Maintenance
All taps should be cleaned only with mild liquid detergent or soap and water and dried
with a soft cloth. Use of unsuitable cleaning agents would invalidate any warranty and
may cause the finish to become discoloured or damaged.
WORKTOPS
Care of Gloss and Laminate Worktops
Cleaning Gloss and Laminate Worktops
KITCHEN DOOR FURNITURE
Care and Maintenance (Brass/ Satin Nickel products)
Products are protected by the most advanced lacquer available and under normal
circumstances should give many years of service. They should be cleaned with a cloth
moistened with soapy water or alternatively wiped over with a soft cloth with beeswax.
UNDER NO CIRCUMSANCES USE ANY FORM OF METAL CLEANER, OR
AEROSOL SPRAYS.
However, after a period of time the lacquer coating, especially on external fittings, can
suffer possible breakdown. Therefore, the life of the lacquer is beyond the
manufacturers control and cannot be guaranteed. When the lacquer coating has
broken down, remove the brass fittings and coat using a soft brush with acetone
thinner e.g. “Nitramores”. Completely dry the product using a soft cloth and metal
polish, such as “Brasso” or “Duraglit”. At this stage the product can be polished as and
when required using “Brasso” or “Duraglit”.
2. YOUR BATHROOM
GENERAL INFORMATION
Sanitary Ware:
W/C Pan: Armitage Shanks Magnia ceramic with low level compact cistern
Seat: White plastic calypso WC seat ref SCA21
Flush volume: Dual flush 3/6 litres
Wash Hand Basin: Armitage Shanks Sandringham select 560mm wash basin
complete with 2 No tap holes and Ova pedestal
Taps: Bristan quarter turn lever basin taps
Wash Hand Basin (to separate W/C): Armitage Shanks Sandringham 370mm
hand rinse basin, with 2 No tap holes, wall mounted.
Taps: Bristan quarter turn lever basin taps ref C60940
Bath: Carronite Swallow 1700 x 700mm bath (or Carronite Imperial 1500 x
700mm bath where space dictates) with twin handgrips
Taps: Bristan lever taps ref C60942 with shower mixer attachment ref C60946
CARING FOR YOUR BATHROOM
Carron Bath: Keep your new Carron bath in pristine condition
DO
 Use a polypropylene pan scourer and
bleach free cleaner (we recommend
Cif) to rub away waterline deposits and
grime. To retain that showroom sparkle
we recommend you polish your bath
on occasion
 Mop the bath dry, then apply T-cut or
Colour Cut generously and vigorously
with a soft cloth folded into a pad.
Include any chrome plated fittings such
as bath grips, taps and shower
equipment etc. T-Cut / Colour Cut are
available from car garages.
DO NOT apply these substances to gold
plated fittings.
DO NOT
 Use abrasive cleaners or powders
 Use cleaners containing bleach
 Let the bath come into contact with
nail polish remover or acetone
 Let the bath come into contact with
paint stripper
Armitage Shanks sanitary items:
Acrylic baths / shower trays / plastic WC seats, plastic bath panels
DO
DO NOT
 Clean immediately after use to stop a
 Never leave soap / shampoo pools –
build up of dirt and scale
these can cause permanent stains
 Use warm soapy water, Cif cream
 Never let cigarettes / flames near –
cleaner or Domestos multi surface
acrylic can burn and melt
cleaner
 Never use household chemicals – a
 Fix dripping taps – this tops stain and
range of products such as paint
lime scale build up
stripper, nail polish remover,
 Occasional use of mild bathroom lime
household bleach, perfume, aftershave
scale removers is acceptable. Use in
or strong disinfectant can damage
accordance with manufacturer’s
acrylic.
instructions, rinsing off well with plenty  We cannot recommend use of any
of water immediately after use.
scouring products or cream cleaners
 Minor scratches and abrasions can be
other than Cif. Acrylic is softer than
polished out with a mild polishing
china and can scratch.
compound
Steel baths
DO
 Clean immediately after use to stop a
build up of dirt and scale
 Use warm, soapy water and rinse
immediately with plenty of water
DO NOT
 Never use any bathroom lime scale
remover / mousse or any acidic or
alkali cleaner unless it has been
specifically recommended in the
manufacturers’ instructions as suitable
for cast iron baths.
 Do not use bleach
Vitreous china




DO
Clean immediately after use to stop a
build up of dirt and scale
Use warm soapy water, cream or liquid
cleaner
Fix dripping taps – this stops stain and
lime scale build up
Occasional use of mild bathroom lime
scale removers is acceptable. Use in
accordance with manufacturer’s
instructions, rinsing off well with plenty
of water immediately after use.
DO NOT
 Do not put bleach products in the
cistern- this can damage the internal
fittings. It is acceptable to use in the
toilet itself.
 Never put strong cleaner or bleach in
overnight
 Never mix different cleaners in the WC
– they can react to give off poisonous
gas.
Chrome Fittings (taps, showers, bath grips, shower enclosure frames)
DO
DO NOT
 Clean immediately after use to stop a
 Never use household chemicals – a
build up of dirt and scale
range of products such as paint
 Clean with warm water containing a
stripper, nail polish remover,
few drops of washing up liquid – rinse
household bleach, perfume, aftershave
well immediately and dry with a soft
or strong disinfectant can cause
dry cloth.
damage.
 Occasional use of mild bathroom lime
 Do not use cream cleaners or scouring
scale removers is acceptable. Use in
products
accordance with manufacturer’s
 Avoid scratching the finish – scratches
instructions, rinsing off well with plenty
can be a source of corrosion
of water immediately after use.
Wooden Panels and Seats
DO
DO NOT
 Wipe over with a damp cloth. Use
 Do not let water pool – this will
warm soapy water and dry immediately
damage especially the veneers.
 Use wax polish occasionally in
accordance with manufactures’
instructions.
Gold fittings (including taps bath grips, showers, bath grips, shower enclosure
frames)
DO
DO NOT
 Clean with warm water containing a
 Never use any lime-scale remover or
few drops of washing up liquid – rinse
mousse on or near gold. A single
well immediately and dry with a soft
splash can affect the gold.
dry cloth.
 Avoid scratching the finish – scratches
can be a source of corrosion.
 Do not use cream cleaners or scourer
– gold is a very soft metal and can be
easily scratched or worn away.
 Avoid scratching the finish – scratches
can be a source of corrosion
3. WALL TILES
The specified finish in the bathroom includes the installation of white ceramic wall tiles,
which are manufactured by:
British Ceramic Tile Limited Heathfield Newton Abbot Devon TQ12 6RF
The tiles installed are dry-pressed, glazed ceramic tiles for internal wall finishes, from
the size 148mm x 148mm. The installed tiles are from the field tiles range, reflections
white ref: CAN30060
CARE & MAINTENANCE of WALL TILES
With proper care and attention, a correctly installed, good quality ceramic tile should
give many years of trouble-free service. The Tile Association "Large Format Tiles in
internal tiling" publication recommends: Hard water deposits, soap, sum and body oils
build up and, therefore thorough and frequent cleaning is essential.
The best way to prevent build up of soap, scum and body oil deposits is to use a
plastic scouring pad with the appropriate cleaner when cleaning. Acidic based
proprietary cleaning materials should not be used with ceramics, porcelain or natural
stone.
Wet rooms with inadequate ventilation to remove excess moisture may have fungal
growth on the tiles or grout. This can be controlled by wiping with a dilute solution of
bleach and leaving it for five minutes before cleaning off. If the fungal growth is not
completely removed the bleach may be re-applied and scrubbed with a brush to
loosen. The surface should always be rinsed thoroughly with clean water. Bleach
should always be used with caution and never mixed with other chemicals. Adequate
ventilation should be provided when using these materials.
Manual cleaning & stain removal
Glazed wall tiles can be wiped with warm water to which a neutral or nearly neutral
detergent has been added. Occasionally foreign matter may cause surface marks on
tiles. If the surface mark cannot be removed with the normal cleaning procedures
detailed above, other cleaning materials should be considered. It is advisable to try a
small inconspicuous area first.
Paint
Paint Remover
Organic Stains
Bleach or a one-off treatment with washing soda
Rust –
Masonry Cleaner
Oil, Fat, Grease
Detergent or degreasers
Mould Growth
Household bleach or proprietary cleaner
Tea, Coffee, Ink
Household bleach or proprietary cleaner
Abrasive powders or cleaners should never be used on ceramic tiles.
4. VINYL FLOOR COVERINGS
The new vinyl floor coverings installed as part of your internal refurbishment are
supplied by Tarkett from the Marley Safetred Dimension range.
The flooring colour, as noted above, is dependent on the installed kitchen option with
the relevant reference numbers provided for your information.
CARE & MAINTENANCE of VINYL FLOOR COVERINGS
Vinyl is a hard-wearing, long-lasting, waterproof floor that is easy to clean and does not
require large amounts of maintenance, making it very useful in kitchens, bathrooms
and in commercial premises. However, the substance is not indestructible and it is
important that the correct measures are taken to keep the product in good condition.
Cleaning Vinyl Floors
How a vinyl floor is cleaned is important. Most spillages and stains can clean off
quickly, but some will persist, often becoming dried on the surface and then hard to
remove when using just soap and water. A variety of products may be used to deal
with these, from peroxide to ice cubes, the latter being used to make some substances
-like chewing gum or wax -brittle so they can be scraped up easily. A mixture of water
and bicarbonate of soda can also be used to deal with yellow stains that can form from
the placing of area rugs on such floors.
However, it is important to avoid certain materials and substances when cleaning a
vinyl floor. Scouring powder and Brillo pads should both be avoided as these can
cause significant damage to a vinyl floor by scratching it. Another issue about floor
cleaning is that it should not be scrubbed for at least five days after it has been laid
down, in order to allow proper curing.
The best way of all to deal with spillages and stains is to move swiftly to clean them
with a wet mop, as this means they are easier to remove in the first instance.
Maintaining Vinyl Floor
As well as it being possible to damage vinyl through scouring, such a floor can also be
scratched in a less obvious way by dust. In this case, each tiny particle scrapes away
at the surface, making tiny indentations that collectively over time can cause the floor
to deteriorate.
The presence of dust can be eliminated by using a mop or brush to sweep it away, but
there are also steps that can be taken to stop the dust getting in to begin with. A floor
mat by the door to wipe shoes on can stop grit and sand -the most abrasive sort of
dust -being walked into the room, while floor protectors attached to the furniture can
have the same beneficial effect.
Another problem can be bubbling, when air from below rises up and is trapped. This
can be easily solved by lancing with a pin and then using an iron to flatten the area and
seal up the small incision.
One of the great things about vinyl flooring, however, is that when maintaining it there
is no problem with using plenty of water. While materials such as wood, cork or
bamboo will be limited by how much they can soak up because of the problems such
as swelling and expansion the same is not true with vinyl. Although the material is
cheap and does not quite match the real thing when mimicking wood or other
materials, it offers a practical alternative that will need limited levels of care and
maintenance.
5. ELECTRICAL & PLUMBING WORKS
As part of your refurbishment your kitchen has been rewired and is now operated via a separate kitchen ring
main.
This can be isolated on the distribution board
Main isolation switch
In the event that part of your home looses power, please
check the distribution board to ensure all switches are in the “on” position. The “on”
position is normally as pictured, in an upward direction.
Isolation Valves
As part of the plumbing alterations isolation valves have been installed on the supply
pipe work to your new taps and washing machine connections. These can be used to
isolate individual supplies in the event that maintenance is required or if any leaks
The isolation valves are operated by turning the flat blade
screw head through 90o. An image of the isolation valve is
provided (right) for your information with the screw turned to
the off position.
6. EXTRACTOR FANS
As part of the kitchen & bathroom refurbishment, where possible, extract fans have
been installed. This is operated via a pull cord on the fan and also has an isolation
switch which is installed and labeled above the worktop.
The extract fan specified for the project is a continuous running
type which is specially designed to run at all times using a low
amount of energy.
The approximate yearly cost of the continuous running fan is £4
to £5 depending upon your energy supplier.
The extract fan is controlled via a pull cord and a master isolation
switch
Please ensure that both the pull cord and isolation switch are
on to enable the fans to operate.
The extract fan is controlled via a pull cord and a master
isolation switch. Please ensure that both the pull cord and
isolation switch are on to enable the fans to operate.
CARE & MAINTAINENCE OF THE EXTRACT FANS
Before any maintenance or cleaning operation, switch off the
fan and disconnect it from the main power supply.
The fan must not come into contact with any kind of liquid or
solvent. If this should occur, contact a qualified technician
before reassembling the fan
The front cover can be cleaned with a dry cloth or soft brush.
NOTE: the motor does not require lubrication as it is maintenance free ‘sealed for life’
type.
Dismantling and recycling: This product has been designed and constructed using
high-quality materials and components that can be recycled or re-used.
7. A BRIEF GUIDE TO THE EXTERNAL WORKS
Wall insulation
As part of the external works the external wall insulation system has been installed to
improve the insulation efficiency of your home. Please note however it is not possible
to fix items to the render finish. This is due to the insulation backing which will not
provide a strong fixing.
Pattress
Please note, a pattress has been installed on your property should you wish to have a
satellite dish installed at a future date. Please ensure the position of the pattress is
given to the satellite engineer to enable a secure fixing. Pattress positions are
indicated on the elevations on the following pages.
Porch canopy
In addition, although a porch canopy has been installed above your front door, it is not
recommended that any items are placed on or hung from the new canopy or the new
gallows brackets. The brackets installed are only designed to support the porch canopy
and may not cope with any additional imposed loads.
New turf
Where new turf has been installed within your garden, we would request that you water
these areas until fully established to enable best results.
3 bedroom property pattress locations
2 bedroom property pattress locations