Mason Technology

Mason
Technology
Service Solutions
The Largest Irish Based Scientific
Service Solution Provider
www.masontechnology.ie Are we the largest Scientific
Service Solution Provider in Ireland? Our numbers prove it.
• Dedicated team of 30 people make up our
Service Department.
• 20 locally-based factory trained engineers in the field.
• Service Business Consultant
Free on-site survey/consultation.
• Commercial Service Manager
Ensures that our Service Solutions keep pace with new
technology and products.
• Analytical Technical Support Team
• Industrial Technical Support Team
• Maintenance Calibration Team
• Dedicated Service Call Centre Team
• Experienced Quality Team
- ISO 9001:2001 since 1999.
- Fully documented Quality Management System.
- INAB ISO/IEC 17025 accreditation since 1992.
• Validation Specialist
Service Solutions to
fit your Budget
Reduce your costs
but don’t reduce
quality of service
Are we the best Scientific
Service Solution Provider in Ireland? Our products prove it.
• ‘Delivery to Bench’ service - Product Life
Cycle Cover
• Commissioning • Installation • Training • Validation
• Contract Cover • De-commissioning • Scheduled Maintenance Contracts
• Preventative • Partial • Premium
• INAB - ISO/IEC 17025 Weighing Calibration
Service
• INAB - ISO/IEC 17025 Heat & Temperature
Calibration Service
• Certified Airflow/Controlled Environments
Calibration Service
• ‘Return to Depot’ Repair Service
Free on-site
Consultation available
Find the Service
Solution that fits • IQ/OQ - PQ - RQ Validation
- “The best documentation available in Ireland”
• 3rd Party Product Support Service
• Large Scale Process and Production Support
Service
Service Business Manager
Derek Tinsley
Ph: 087 8071994
Email: [email protected]
Contact Derek for all of your Service consultancy requirements. Derek is
available for free on-site surveys, to advise on contract options and pricing.
ISO/IEC 17025. The Irish National Accreditation Board
(INAB) has accredited Mason Technology (Reg. No.
043C) for technical competence in the field of
calibration.
Mason Technology is an authorised
representative to carry out second stage initial
verifications of Mettler Toledo weighing
instruments as required by EC directive 90/384/EEC
(non automatic weighing instruments).
ISO 9001:2008 – Because we put Quality First
Mason Technology has been ISO 9001:2008
registered with SGS Ireland (Reg. No. IE99/50536),
since 1999.
The Irish Weighing Association is the
NEW national trade association for
manufacturers, dealers, repairers, installers and
service organisations in the weighing
machine industry.
Mason Technology Ltd.,
228 South Circular Rd.
Dublin 8
Tel: +353 1 453 4422
Fax: +353 1 415 4492
email: [email protected]
www.masontechnology.ie
www.masontechnology.ie
Service Customer Call Centre - Immediate response
Centralised Customer call centre based in
our Dublin head office to deal immediately
with all enquiries and co-ordinate our 20
regionally based engineers.
The call centre team co-ordinate:
• 20 regional locally-based engineers, creating an efficient team, capable of multi-tasking across diferent service
disciplines
• Service bases in Dublin, Cork, Galway, Midlands etc....
• Contract priority response times
• Emergency break downs
• Return to Depot repairs
• Factory trained engineers with fully traceable training records
• Comprehensive Centralised spare parts stock.
• Automated system for Service Engineer reports - reports generated in ‘real time’ by engineer on-site, with
electronic sign off by customer.
The Call Centre Structure
Service Office Manager
• Oversees the organisation of the internal call centre team that ensures response times and customer enquiries
are dealt with as quickly and efficiently as possible.
• Provides fully auditable history of customer service accounts.
Maintenance Calibration & Industrial Technical Support Team co-ordinator - co-ordinates breakdowns, calibrations
and scheduled calls for Weighing and Temperature service engineers.
Analytical Technical Support Team co-ordinator - co-ordinates breakdowns, calibrations and scheduled calls for the
Analytical/General Laboratory service engineers.
Service Agreements (Contracts) Administration Team
Contracts Team manage all service contracts and work closely with customers to agree scheduling times that suit best.
The team also supports the service co-ordinators to deal as quickly as possible with customer service issues.
www.masontechnology.ie
Scheduled Maintenance Contract Options
Calibration Options
Whatever level of calibration is required, Mason Technology can supply it.
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INAB Calibration
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Peformance Cert Calibration
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Standard Calibration Certification
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Single Point Check
•
Temperature Mapping
** Add the calibration option required to the contract cover that you choose **
Preventative Maintenance
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Routine maintenance as per manufacturers specification
Replacement of all specified consumable parts
Lubrication, cleaning and adjustment to ensure continued reliable operation
System functionality checks
Partial Cover contract
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Includes Preventative maintenance as above
Covers all labour and travel charges associated with equipment breakdowns
Where necessary following repair, the instrumentation will be adjusted and calibrated to ensure its performance meets with manufacturers specification
Premium cover
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Includes Preventative maintenance as above
Covers all labour and travel charges associated with equipment breakdowns
Covers all non-consumable spare parts required as a result of normal usage
Where necessary following repair, the instrumentation will be adjusted and calibrated to ensure its performance meets with manufacturers specification
Customer Care Plus cover
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Includes Preventative maintenance as above
Covers all labour and travel charges associated with equipment breakdowns
Covers all consumable spare parts fitted during preventative maintenance visit
Consumable spare parts kit available to customer for minor front-line customer repairs
Covers all non-consumable spare parts required as a result of normal usage
Where necessary following repair, the instrumentation will be adjusted and calibrated to ensure its performance meets with manufacturers specification
1/2 day basic maintenance training on-site from manufacturer trained engineer
All of the above service contract options include the following benefits:
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Same day telephone technical support
16 working hour on-site response
Centralised service customer support call centre
Contract spare parts discount
Complete Laboratory Assurance Plan
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Total laboratory equipment service management plan-design and scheduling
www.masontechnology.ie
Product Life Cycle - We are with you every step of the way
Mason Technology provide service solutions throughout
the entire Product Life Cycle
New Products - Delivery to Bench Service
• Commissioning
• Installation - *tailored to specific product requirements*
• Customer Training - by factory trained staff.
• Validation - *full-time validation specialist to provide comprehensive equipment Validation/IQOQ documentation*
• De-commissioning and disposal
Commissioning
Commissioning has become an important issue for customers. A lot of companies promise a lot when it comes to
commissioning but often fail to deliver. At Masons, our motto is “Do what we say and document what we do.
** See ‘Commissioning’ section of our service pack to find out more information **
Scheduled Maintenance Contracts
• Preventative Maintenance
• Partial Cover Contract
• Premium Cover
• Customer Care Plus Cover
Contract Benefits
• Same day telephone technical support
• 16 working hour on-site response
• Centralised service customer support call centre
• Discount on all spare parts
• Priority booking
Product Breakdown Options
• Technical assistance available over the phone
• ‘Return to Depot’ Repair Service - Full time workshop engineer based in our Dublin office
• Range of contract options available
www.masontechnology.ie
Equipment Validation & Qualification
Validation Specialist available for consultation on all IQ/OQ Documentation Requirements
Equipment Qualification Activities
Installation Qualification (IQ)
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Compare equipment, as received, with purchase order
Unpack equipment and check equipment for any damage
Verify environmental conditions
Install equipment and power up
Check completeness of documentation
Operational Qualification (OQ)
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Perform function test
Perform initial calibration of equipment
Document equipment settings
If applicable, adjust to comply with manufacturers specifications
Familiarize users with equipment
Performance Qualifications (PQ)
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Define performance criteria and test procedures (SOP)
Select critical parameters
Define test intervals, e.g. daily, weekly
Define corrective actions in case of non-conformance
Release for normal operation
Re-qualification (RQ)
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Define re-qualification activities such as Preventative Maintenance, Calibration, etc.
Define re-qualification frequency such as annually or semi-annually
Identify service provider
www.masontechnology.ie
Commissioning
No false promises. We back up our words with actions.
Commissioning has become an important issue for customers. A lot of companies promise a lot
when it comes to commissioning but often fail to deliver. At Masons, our motto is “Do what we
say and document what we do.
Here are some practical examples of how our standard commissioning service operates:
Class II Safety Cabinets (Standard Commissioning)
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Verification and basic functionality testing.
Inflow velocity/Exhaust flow velocity testing
Laminar airflow profile testing
Filter(s) integrity testing
Test cert provided
Ovens/Incubators/Temp Controlled Chambers & Freezers (Standard Commissioning)
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Commissioning Report
Verfication of items ordered
Setting up of unit including standard accessories
Inspection - Basic functionality & operation check
Autoclaves (Standard Commissioning)
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Installation, verfication and and basic functionality testing
Leak check
15 minute 121oC empty chamber cycle test
Including a single probe performance report
* These are just standard commissioning packages - customers can negotiate extra services at the point of sale *
* NB - In all cases, the chamber must be at its commissioning site and the required services
(eg. vacuum connections/fittings, CO2 gas supply, fittings, water supply, drains) must be in place and
at the commissioning site (within 1 metre) prior to date of commissioning *
www.masontechnology.ie
Quality & Certification - ‘Do what you say and document what you do’
Mason Technology has a dedicated Quality Management team to meet all customer quality
and certification demands, backed up by the fully auditable ‘QPulse’ system.
ISO 9001:2008
Because we put Quality first, Mason Technology has been ISO 9001:2008 registered with SGS
Ireland since 1999 (Reg. No. IE99/50536)
The basics behind the ISO 9001:2008 is that we have a fully documented Quality
Management System with focus on “Do what you say and document what you do!”
ISO/IEC 17025
The Irish National Accreditation Board (INAB) has accredited Mason Technology since 1992 for technical competence
in the field of calibration (Reg. no. 043C). Focus on technical competence, high requirements and expectations on
performer of calibrations.
Weighing: On site calibration of weighing equipment, capacities up to and including 60kg
Heat and Temperature: On site calibration of Incubators, Ovens, Liquid baths, refrigerators,
freezers, autoclaves, stability chambers and climatic chambers
Temperature Range: -80C to +300C
Humidity Range: 20%RH to 85%RH
Second Stage Verification
Airflow & Controlled Environments Testing Certification Service
Mason Technology is an authorised representative to carry out second stage initial verification of Mettler Toledo
weighing instruments as required by EC directive 90/384/EEC (non automatic weighing instruments)
All certification supplied to EN 12469:2000 and ISO 124644 standards. Mason Technology can provide the following
service packages:
• Airflow smoke pattern test
• Downflow velocity and uniformity test
• Particle counting test
• Inflow velocity and volumetric flow rate test
• HEPA/UPLA filter integrity testing
• KI Discus test
www.masontechnology.ie
For more information on any of the products listed below, please
contact Paul Munds at [email protected]
Mason Technology Full Product Index
Autoclaves Automated Liquid Handling Balance & Bulk Powder Enclosures Bioreactors Cell Cultivation Chemical Storage Cabinets Colour Measurement
Confocal Microscopes
Density Meters
Disinfectors
Fermentors
Freeze Dryers Furnaces
Gel Documentation Glove Boxes Ice Flake Machines Industrial Vacuum Equipment Kjeldahl
Laboratory Vacuum Systems
Liquid Handling
Mass Spectrometry
Measuring Systems Melting Point Microplate Readers & Washers Mixers
NanoDrop Spectrophotometers Nucleic Acid Extraction Systems pH
Prep Chromatography Research Microscopes
Automated Cell Culture Analysis
Average Weight Systems
Biological Class II
Calorimeters
Centrifuges
Circulators
Complete Industrial Weighing Solutions
Control Systems
Digital Cameras
Electrophoresis Equipment
Flame Sterilisation
Freezers
GC Systems
Gene Delivery Systems
HPLC Systems (Modular and Compact)
Incubators
Inspection Microscopes
Laboratory Balances
Laminar Airflow Cabinets
MALDI Mass Spectrometry
Materialographic Preparation Solutions
Media Preparation
Metrology Systems
Microscopes
Multi-Channel Spectrometry Systems
NIR
PCR Cabinets
Pipettes
Refrigerators
Rockers
Rollers
Shakers Solvent Evaporators Stirrers Temperature Controlled Chambers
Thermal Analyis Systems
Thermostats
Rotary Evaporators
Software
Spectrophotometers
Tablet Testing
Texture Analysers
Thermal Cycler
Thin Layer Chromatography
Titrators
Washers
Water Purification Systems
TOC Analysers
Water Baths
Mason Technology Service Business Manager
Derek Tinsley
Ph: 087 8071994
Email: [email protected]
Mason Technology Service Options
Product Life Cycle
Contract Options
Equipment Validation/Qualification
Quality
Delivery to Bench Service
Commissioning
Maintenance Contracts
Product Breakdown
Full Calibration
Preventative Maintenance
Partial Cover
Premium Cover
Customer Care Plus Cover
Installation Qualification (IQ)
Operational Qualification (OQ)
Performance Qualifications (PQ)
Re-qualification (RQ)
ISO 9001:2008
ISO/IEC 17025
www.masontechnology.ie