In This Guide - Presence Health
Transcription
In This Guide - Presence Health
UNKNOWN Other people may be there to help us, teach us, guide us along our path, but the lesson to be learned is always ours. In This Guide Welcome to Presence United Samaritans Medical Center 2 Telephone Directory 3 During Your Stay Television Channel Listing Rights & Responsibilities Do You Have Pain? Stay Safe Our Commitment to Care 4-11 12 13-14 16 Stay Safe You can contribute to health care safety. 15 16-21 22 What are Your Advance Directives? 23-24 Your Privacy & Information 25-26 Preparing to Leave the Hospital 27-30 Resources 31-32 27 Preparing to Leave the Hospital OUR ADDRESS 812 North Logan Ave. Danville, IL 61832 ©2014 PatientPoint® presencehealth.org 217.443.5000 : 1 Welcome to Presence United Samaritans Medical Center Our Mission Inspired by the healing ministry of Jesus Christ, we, Presence Health, a Catholic health system, provide compassionate, holistic care with a spirit of healing and hope in the communities we serve. Our Vision We will be a leader in transforming healthcare by delivering clinical excellence, outstanding value and exceptional experience to achieve better health for our communities. Thank you for choosing Presence United Samaritans Medical Center to meet your healthcare needs. We are pleased to have you as our patient and our guest, and we look forward to meeting and exceeding your expectations while you are with us. As you are getting settled into your room, you might have some questions about your stay here. We hope this guide will provide useful information for you and your family. Please take this guide home with you when you are discharged and use it as an ongoing reference for your healthcare needs. If you have any questions or suggestions during your stay, please contact your nurse or any member of our staff—we value your suggestions and questions. Our website can also provide answers to a multitude of questions about the programs and services we offer. Visit us at presencehealth.org. Presence United Samaritans is proud to have served this community since 1882, and we pledge to continue our mission and tradition of excellent service to you now, and well into the future. Sincerely, Jared C. Rogers Interim Regional President and CEO Our Values Honesty: The Value of Honesty instills in us the courage to always speak the truth, to act in ways consistent with our Mission and Values and to choose to do the right thing. Oneness: The Value of Oneness inspires us to recognize that we are interdependent, interrelated and interconnected with each other and all those we are called to serve. People: The Value of People encourages us to honor the diversity and dignity of each individual as a person created and loved by God, bestowed with unique and personal gifts and blessings, and an inherently sacred and valuable member of the community. Excellence: The Value of Excellence empowers us to always strive for exceptional performance as we work individually and collectively to best serve those in need. 2 : presencehealth.org 217.443.5000 Telephone Directory Administration 443.5201 Ambulatory Care/Outpatient Procedures 443.5284 Apothecary Pharmacy 443.2306 Cancer Center 431.4290 Cardiovascular Laboratory 443.5281 Care Management 443.5000 Ext. 5123 Educational/Organizational Development 443.5260 Emergency Department 443.5221 Faith in Action 431.8489 Faith In Action South 267.2752 Foundation442.6583 Gift Shop 443.5290 Housekeeping 443.5000 Ext. 5563 Human Resources 443.5235 Laboratory443.5206 Medical Records 443.5266 Obstetrics/Family Life Center 443.5211 Pastoral Care/ Chaplain 443.5000 (Ask operator to page) Patient Relations (Compliments/Complaints) 554.6888 Presence Home Care 888.742.7990/355.4120 Radiology/X-Ray443.5245 Rehabilitation Services (PT/OT/Speech) 443.5642 Security443.5220 Senior Services 477.2771 Volunteer Services/Opportunities 443.5279 MAIN NUMBER Waiting Rooms Emergency Department ICU Labor & Delivery Surgery/Recovery Radiology 4th Floor See page 6 for more instructions on calling outside the hospital from your room phone. Ext. 5765 Ext. 5401 Ext. 5508 Ext. 2901 Ext. 5395 Ext. 4498 217.443.5000 Information Desk 217.443.5200 Billing 888.740.4111 Maintenance during your stay 9.304.6411 At Your Request Room Service Dining 7:00 a.m. - 6:30 p.m. Ext. 5103 Save and use this phone listing after you go home. Also visit us at presencehealth.org Calling while you are here as a patient? Dial the four-digit extension only. (More room telephone instructions on page 6.) presencehealth.org 217.443.5000 : 3 During Your Stay At Presence United Samaritans Medical Center, we realize that visitors are special people. We hope visitors will join us in doing everything possible to make a patient visit what it should be—a quiet time when they can talk, listen, or just hold the hand of someone important to them. All patients deserve respect, protection and the best possible medical care. We believe in protecting patients from noise, distractions and disturbances. Regulations of the Illinois Department of Public Health, as well as our own policies, require that we remain vigilant in maintaining a calm, protective environment on all floors, in all units, at all times. Visiting Guidelines General n Children must be accompanied by an adult. n After 8:30 p.m., access to the medical center is available only through the Emergency entrance. n Please notify your caregiver if you have a support person/family member that will be staying overnight. For the safety and security of our guests, the House Supervisor or Security personnel will issue a pass. n Quiet hours: While our patients rest at all times of the day, we particularly ask you to respect quiet time during the hours of 10:30 p.m. - 4:30 a.m. Abiding by these guidelines will help us provide a calm and peaceful environment and maintain a high standard of care. Labor and Delivery n The number of visitors in each labor and delivery room is limited to two. The significant other/father of baby does not count as a visitor. n Two visitors are allowed to be present for the delivery in the Birthing Suites. During the delivery, trading of visitors will not be allowed. n The patient’s children may visit briefly in the labor room during labor, per the patient’s request with other adult supervision. Other children are not permitted. n Only the designated support person is allowed to go into the Cesarean Section room during a scheduled Cesarean delivery. No visitors are allowed during an emergency Cesarean delivery. n No visitors are allowed in the Cesarean Delivery Recovery Room. Post Partum n The identified support person may remain with the patient throughout his or her stay. n The designated person must remain the same during the stay and be at least 16 years of age. n The number of visitors on Post Partum will be permitted according to patient preference. 4 : presencehealth.org 217.443.5000 For everyone’s health and safety, visitors should not use patient bathrooms. n Patients from other hospital nursing units and their visitors shall not enter the Family Life Center. n Visiting guidelines for obstetric patients shall apply to gynecologic patients admitted to the combined facilities. The above visitation rules are subject to change depending on noise level, inappropriate behaviors, need for nurses to access patient for care, or disturbance to roommate or other patients as well as in times of heightened safety and infection control measures. Parking Free parking is available in numerous locations surrounding the medical center, in addition to reserved handicapped spaces. Please follow all signage in the parking lots and driveways. Presence United Samaritans Medical Center’s Security Department patrols the parking lots on a regular basis. Escort service is provided to and from parking lots upon request. Your Room Patients will be assigned to a private room whenever possible. At times when we have a large number of patients, you may be assigned to a double room. Waiting Rooms are located in Emergency and Diagnostic Imaging (Ground floor), Surgery (Level 1), ICU & Labor/ Delivery (Level 3) and on Level 4. Please be courteous to other guests utilizing the waiting areas and help us to keep them neat and clean. Some waiting areas have guest computer access and vending. Public Restrooms Please do not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital. Quiet Your Hospital Bed Your bed can adjust to many positions, and side rails come down for easy access in and out of the bed. If you need assistance making adjustments, or assistance in repositioning, please ask your care provider. Room Temperature Waiting Rooms We want to ensure your ability to rest during your stay. If you are experiencing too much noise in your area, please notify your care provider to address the situation. A thermostat is located in each room and may be adjusted for the comfort of the patient. Generally, the recommended temperature range is between 70 and 76 degrees. If you need assistance with the thermostat, please ask your care provider. presencehealth.org 217.443.5000 : 5 During Your Stay Calling Your Nurse If you need assistance, press the nurse call button on your bedside or television remote. Your request will be directed immediately to a member of your patient care team. Nurses and CNAs on most nursing units carry wireless phones that interface with the nursecall system. This allows the nurse to be in contact with your physician without having to return to the main nurses’ station. These state-ofthe-art communication systems help reduce overhead paging and noise level, improve communication among the caregivers, and allow staff to spend more time at your bedside. Rapid Response Team If you experience a sudden or serious change in your condition, call the Rapid Response Team at 9.304.0513. A Critical Care Nurse & Respiratory Therapist will respond within minutes. 6 Housekeeping Services In order to be environmentally friendly, your bed linens will be changed upon request. If you wish your linens to be changed, please inform a member of your patient care team. Fresh towels are provided daily. If you need additional towels, please inform a member of your patient care team. Interpreters If you need an interpreter, tell your caregiver. You have the right to have an interpreter provided by the medical center at no cost to you. If you have any concerns about interpreter services, please tell your caregiver or ask to speak to a supervisor. If you have complaints concerning interpreter services provided by Presence United Samaritans Medical Center, please call: Illinois Department of Public Health, Language Assistance Complaint Line, at 800.252.4343. For the Hearing Impaired The medical center has access to qualified sign language interpreters for the hearing impaired 24 hours a day. If you need a TTY telephone for hearing-impaired interpreting, tell your caregiver. If you have any concerns about interpreter services, please tell your caregiver or ask to speak to a supervisor. If you have complaints concerning interpreter services provided by Presence United Samaritans Medical Center, please call: Illinois Department of Public Health for hearing-impaired interpreting at 800.547.0466 (TTY). Telephone Telephones are provided in all patient rooms. Outgoing calls should be made prior to 10:00 p.m. in consideration of other nearby patients who may be resting. n Free local calls may be made. To place a local call, dial 9 and the number. If you are trying to reach a cellphone number, you will need to dial 0 and have the operator assist you. n For long distance, even in the 217 area code, dial 9 + 0 + the area code + the number. You will be asked : presencehealth.org 217.443.5000 to pay for this by credit card, home phone number or prepaid phone card. n To stop all incoming calls, dial 0 and ask the operator to restrict your calls. To resume calls, dial 0 and ask the operator to take off your restriction. n If you need further assistance with the telephone, please ask a member of your patient care team or call the operator. n For friends and family who are calling Presence United Samaritans Medical Center to reach a patient, the main telephone number is 217.443.5000. The caller will hear a recording and they should simply follow the instructions given. Calls will not be transferred to patient rooms after 9:00 p.m. Patient Email Patient email is another way for your friends and family to stay in touch with you while you are a patient with us. Those who care about you can visit presencehealth.org, click on Patient email and fill out a simple form. The message will be printed out, sealed, and hand-delivered by our volunteer staff Monday through Friday mornings. Cellphones Cellular phones are permitted in the medical center. We ask that you be respectful of other guests and patients and make calls in private areas. Be advised that cellphones may not work in certain areas of the medical center depending on your service provider. Lost and Found The Security Department provides a lost and found service. If you lose or find something, you may report or take the item to the Security Department, which is located on the ground floor by the Emergency Department. Items not claimed within 30 days will be disposed of or given to charity. Lost clothing, Wireless Internet Service We know how important it is for guests to keep in contact with friends and family members, as well as conduct business, while here at the medical center. In order to facilitate that communication, Presence offers free guest wireless Internet access for patients and visitors with their own wirelessenabled devices while in our facility. Just turn on your device, activate your wireless card, launch your web browser, agree to the terms and conditions and select “Connect to the Internet.” If you have questions or difficulty, call our Help Desk at 800.345.2180, option 3. For those without wireless devices, the medical center also offers free guest Internet access at workstations in our Main Lobby and the ICU and fourth floor waiting areas. Please be respectful of others who may be waiting to use this service. presencehealth.org 217.443.5000 : 7 During Your Stay shoes, or other items should be brought to the attention of the unit manager. Emergency Situations In the event of an emergency, the medical center utilizes an overhead code system to alert staff. Medical center staff will inform you in the event of any emergency situations that may affect you, as well as when drills are conducted. Listen to and follow all instructions provided by medical center staff. Leave Your Valuables At Home If you have valuables, such as jewelry and cash, please give them to a relative or friend to take care of during your stay. Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use. Please don’t put them on your bed or food tray—they may be damaged or lost. Presence United Samaritans Medical Center cannot be responsible for replacement of personal belongings. 8 Smoking To protect and promote the health and wellness of our community, smoking and tobacco products are prohibited throughout the campus of Presence United Samaritans Medical Center. This restriction includes tobacco use inside and outside any property operated by the medical center, the grounds and parking lots. We appreciate your compliance with our tobacco-free campus policy. TV Your room is furnished with a color television that can be controlled from a bedside remote control. In respect for other patients, please turn off your television by 11:00 p.m. Channel listings are located on page 12. If you experience any difficulty with your television, please dial Maintenance at 9.304.6411. Mail and Flowers Mail will be delivered to you by a hospital volunteer. Any mail received after your discharge will be forwarded to your home address. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shop. Individual florists deliver flowers to patient rooms. Please note that flowers are prohibited in intensive care units. Patients in neutropenic precautions due : presencehealth.org 217.443.5000 to problems with their immune systems should not receive plants or flowers. Also, flowers may cause patients with allergies and respiratory conditions to develop breathing problems. For the safety of our patients and staff with latex allergies, latex balloons are not permitted in the medical center. Mylar balloons are an acceptable alternative to latex. Books, Magazines and Puzzle Books If you are interested in reading a book or magazine, a volunteer with a library cart will be making rounds several times per week to offer books/magazines/ puzzle books to you. These books/magazines/puzzle books have been donated by employees and volunteers for your enjoyment. When you get a book/magazine/ puzzle book, you are to take it home with you. Presence United Samaritans Medical Center is not responsible for the content of the books/magazines/ puzzle books. If you should miss the cart, you may call ext. 5396 to request a book/magazine/puzzle book be brought to you. Patient Meals We are committed to delivering excellent service and making sure you are satisfied during your stay. With this goal in mind, we are proud to offer “At Your Request” Room Service Dining. This innovative dining program allows patients to select meals from an expansive menu, as well as determine their own meal times. To order your meals, please review the menu provided in your room and select your preferred choices. Once you have made your selections, please dial ext. 5103 from your bedside telephone to place your order. Our goal is to deliver your meal to your room within 45 minutes after you have placed your order. Meal orders may be placed anytime between 7:00 a.m. and 6:30 p.m. If you would like to have your meal delivered at a specific time, simply inform the room service Possession of Weapons, Alcohol or Illegal Substances In accordance with all federal, state and local laws, the possession of weapons or other illegal substances on the medical center campus is prohibited. These items include, but are not limited to: firearms, explosives and illegal narcotics. In addition, the possession of alcoholic beverages on the medical center campus is also prohibited. Newspapers Newspapers may be purchased in the Gift Shop in the Lobby, or outside the cafeteria on the Ground floor. ATM For your convenience, an automated teller machine (ATM) is located in the main lobby. presencehealth.org 217.443.5000 : 9 During Your Stay Where’s the Cafeteria? LOCATION: Ground level The cafeteria is open seven days a week. Visitors are welcome to dine in the cafeteria. HOURS: Breakfast 6:30 a.m. to 10:00 a.m. Lunch 11:00 a.m. to 2:00 p.m. Snacks 2:00 p.m. to 4:00 p.m. Dinner 4:00 p.m. to 6:30 p.m. Vending Machines Vending machines offering a variety of sandwiches, snacks, and beverages are located on the lobby level. They are available 24 hours a day, 7 days a week. 10 operator at the time you place your order. Family members may call from outside the hospital to place orders for their loved one by calling 217.443.5000, ext. 5103. Nutrition Counseling Through our Food and Nutrition Services department, we offer inpatient nutrition counseling. Counseling is done on a one-to-one basis. Please contact your nurse if you would like to be seen by the dietitian during your admission. Nutrition counseling is available after you leave the hospital and requires a referral from your physician. Please call ext. 5135 to schedule an appointment. Guest Meals While visitors are encouraged to purchase their meals in the cafeteria, family members may order from the “At Your Request” menu and dine with the patient. To do so, please purchase a meal coupon from the cashier in the cafeteria or from the Gift Shop. Then, follow the directions in “Patient Meals” on page 9 to place an order from the “At Your Request” menu in the patient’s room. When the meal arrives, present your meal coupon to the person who delivers your tray. Pastoral Care To best serve our patients, a Chaplain is available 24 hours a day. If you would like a visit from one of our Chaplains, please ask a member of your patient care team to call the operator and page the Chaplain on call. Patients and visitors are welcome to visit our Chapel, located by the triple bank elevators in the lobby. Both Catholic Masses and ecumenical services are celebrated in our Chapel. Information on all interfaith services is available through the Pastoral Care Department. : presencehealth.org 217.443.5000 Chapel Services Gift Shop Catholic Mass - 5:30 p.m., Sunday Ecumenical Services - 11:30 a.m., Tuesday and Thursday The Gift Shop is located on the lobby level. There are a wide variety of gift selections such as fresh flowers, Mylar balloons, candy, toys, accessories for the home, greeting cards and much more. Cash and credit cards are accepted. Your Physician During your stay, you may be cared for by a hospitalist rather than your family physician. A hospitalist is a physician that is specially trained in caring for patients in a hospital-setting, that is available on-site to coordinate every detail of a patient’s treatment. Hours of Operation: Monday through Friday 9:00 a.m. to 1:00 p.m. & 2:00 p.m. to 6:00 p.m. Saturday 11:00 a.m. to 4:00 p.m. Sunday 1:00 p.m. to 4:00 p.m. Your Satisfaction Our goal is to provide you with excellent care. To determine whether improvements are needed, this hospital takes part in a consumer survey that measures your satisfaction with the quality of your care. The survey measures and reports satisfaction of our hospital compared to other hospitals in the United States. After you are released from the hospital, you may be contacted by Professional Research Consultants (PRC) to participate in the survey. Please take the time to answer the questions from the PRC survey. Your feedback is very valuable to us and is necessary as we continue to strive for excellence. presencehealth.org 217.443.5000 : 11 Television Channel Listing 2 3 4 5 7 8 10 11 12 13 15 17 18 19 20 22 23 24 25 26 WTWO NBC WCIX WCIA CBS Local Access U of I WICD ABC WAND NBC FOX CW WILL PBS CSPAN TBS WGN TVGN QVC Weatherscan HSN ESPN2 ESPN FOX Sports 27 28 29 30 31 32 34 35 36 37 38 39 40 41 42 43 44 45 46 47 Comedy Central USA TNT Lifetime E! Entertainment ABC Family AMC Bravo A&E History Channel Discovery Channel Learning Channel Animal Planet HGTV Food Network CNN Headline News Weather Channel CNBC MSNBC 48 TRU TV 49 Spike TV 50 Hallmark 52VH-1 53 MTV 54 BET 55 Cartoon Network 56 Nickelodeon 57 Disney 58 Oxygen 59 FX 60 FOX News 61 Esquire Network 63 TV Land 66 Big Ten 69 Comcast SportsNet 70 Travel Channel 82 Patient Channel Patient Channel The Patient Channel is an in-hospital TV channel delivered directly to patient rooms and waiting areas, providing viewers with original, award-winning programs. The channel features various health topics representing important wellness and recovery information in an accessible and empowering way. Programming includes doctors, patients and healthcare institutions from all over the country, covering a wide range of medical conditions for viewers. These videos are also available online. Talk to your caregiver about watching them via computer at www.thepatientchannel.com. We are pleased to provide a wide range of television channels to our patients. If you experience any difficulty with your television, please dial Maintenance at 9.304.6411. 12 : presencehealth.org 217.443.5000 Rights & Responsibilities orientation, and gender orientation, or expression. n Be involved in making informed decisions about your care, treatment and services, including the right to have your own physician promptly notified of your admission to the hospital. n Refuse care, treatment and services, in accordance with law and regulation. n Consent or refuse treatment after being adequately informed of the benefits and risks, and alternatives to treatment. n Receive information about outcomes of As a patient, you have a right to: n Receive information in a manner tailored to care and any unanticipated outcomes of care, treatment and services that relate to your age, language and ability to understand. n Exercise your cultural values and spiritual sentinel events. beliefs as long as they do not interfere with n Have a surrogate decision-maker make the well-being of others or the planned informed decisions about your care, treatcourse of any medical care. ment and services, including the refusal of n Effective communication. care, treatment and services on your behalf, n Privacy and confidentiality, including the and receive information about unanconfidentiality of your clinical records and ticipated outcomes of care, treatment and the right to access information contained services, that relate to sentinel events, when in your clinical records within a reasonable you are unable to make informed decisions. n Give or withhold informed consent to protime frame. n Have pain treated as efficiently duce or use recording, film or other images of you for purposes other than your care. as possible. n Access, request amendment to, and obtain n Be fully informed of, and to consent to information on disclosure of your health or refuse to participate in, any unusual information, in accordance with law and experiment or research project without regulations. compromising your access to service. n Have a family member, friend, or n Receive information about the individual(s) other individual present with you for responsible for, as well as those providing emotional support, unless the individual’s your care, treatment and services. n Formulate or review and revise your presence is medically or therapeutically contraindicated or infringes upon others’ advanced directives and have members rights or safety. of the hospital staff comply with those n Receive medical treatment or advanced directives, in accordance with law and regulation and the hospital’s accommodations regardless of age, capabilities. race, ethnicity, religion, culture, n Have your wishes honored regarding language, physical or mental disability, socioeconomic status, sex, sexual organ donation. As a patient, you are afforded impartial access to available and medically necessary treatment, and accommodations regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender orientation or expression. Presence United Samaritans Medical Center subscribes to the following Patient Rights and Responsibilities that reflect our Mission and Values as an institution promoting God’s healing presence. presencehealth.org 217.443.5000 : 13 Rights & Responsibilities n Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse. n An environment that preserves your dignity and contributes to your positive self-image. n Communicate complaints or grievances, regarding your care to your physician, nurse, nurse team member, consumer advocate, or hospital management in administration, without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care. n Access protective and advocacy services. n Be free from restraint or seclusion of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff (restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time). n Receive the visitors whom you designate, subject to your consent, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and to withdraw or deny such consent at any time. The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender orientation, or expression. n Examine and receive an explanation of your bill, regardless of the source of payment. n Request an ethics consultation. As a patient, you have the responsibility to: n Provide, to the best of your knowledge, ac- curate and complete information that facilitates your care, treatment and services. 14 : presencehealth.org 217.443.5000 This may include information regarding the following: the nature of your illnesses; past illnesses and hospitalizations; specific problems, symptoms, pains or issues you have during your hospital stay; medication history, reactions and concerns; any ongoing changes in your medical condition as they occur; and any advance directives you have prepared. n Ask questions or acknowledge when you do not understand the treatment course or care decision. n Follow instructions, policies, rules and regulations in place to support quality care for you and a safe environment for all individuals in the hospital. n Support mutual consideration and respect by maintaining civil language and conduct in interactions with staff, and licensed independent practitioners. n Meet your financial commitments. The hospital Patient Advocate can be reached by telephone at 217.554.6888. We hope you will give us an opportunity to resolve any issues you may have. A written concern about patient safety, quality of care, or complaint can be made to Administration at Presence United Samaritans Medical Center, 812 N. Logan Ave., Danville, IL 61832. Concerns about patient safety, quality of care, or complaint may also be communicated directly to the Illinois Department of Public Health at 800.252.4343, the Illinois Foundation for Quality Health Care via its Consumer Helpline at 800.647.8089 or The Joint Commission at 800.994.6610. Presence United Samaritans Medical Center abides by the Ethical and Religious Directives for Catholic Health Care Services. Do You Have Pain? What Is Pain and How Do I Manage It? is important because it helps us to know Pain is an uncomfortable feeling that tells you that something may be wrong with your body. Pain includes many types of discomfort and can occur anywhere in your body. It can feel like a dull ache, or it can be severe and unbearable. Pain can include pulling, tightness, cramping, burning, stabbing or other unpleasant sensations. There are many ways to manage pain. Medications and other therapies are available including relaxation techniques, stress reduction, massage, and heat or cold application. Please discuss with us which method best suits your needs. how well your treatment is working and whether or not changes need to be made. Pain Management You are the expert about how you are feeling. Be sure to tell your doctor or nurse when you have any kind of pain so that they can work with you to manage it. Your caregivers want you to be comfortable. To help describe your pain, be sure to report: When the pain began Where you feel pain How the pain feels—sharp, dull, throbbing, burning, tingling If the pain is constant, or if it comes and goes What, if anything, makes the pain feel better What, if anything, makes the pain feel worse How much, if any, pain your medicine is taking away If your medicine helps with the pain, how many hours of relief do you get? n n n n Use the Pain Rating Scale to tell your doctor or nurse how severe your pain is. You will be asked to rate your pain on a scale of 0 to 10 and select a word that best describes your pain. Some patients don’t like to discuss their pain or discomfort. They worry that they are bothering the doctors or nurses. Reporting your pain n n n n USE THE PAIN RATING SCALE BELOW TO TELL YOUR DOCTOR OR NURSE HOW YOUR PAIN IS AFFECTING YOU. ©2014 PatientPoint® presencehealth.org 217.443.5000 : 15 HENRY H. TWEEDY 1868-1953 Fear is the father of courage and the mother of safety. Leave your valuables at home. See page 8. PATIENT IDENTIFICATION Stay Safe You can contribute to healthcare safety. While you are in the hospital, many people will enter your room, from doctors and nurses to aides and technicians. The following information will help make your hospital stay safe and comfortable. Don’t Be Afraid to Ask… A number of people may enter your hospital room. Be sure to: n Ask for the ID of everyone who comes into your room. n Speak up if hospital staff don’t ask to check your ID. n Ask if the person has washed his or her hands before he or she touches you. n If you are told you need certain tests or procedures, ask why you need them, when they will happen, and how long it will be before you get the results. 16 : presencehealth.org 217.443.5000 Any time staff enters your room to administer medications, transport you or perform procedures and treatments, they must check your birth date and name before they proceed. At times, you may be asked the same question repeatedly. Please understand that this verification process is a critical component in our patient safety program in order to guarantee that all of our patients receive the correct medications and treatments. IDENTIFYING YOUR CAREGIVERS To assist you in recognizing the various roles of healthcare providers, Presence United Samaritans Medical Center has instituted different color uniforms. The colors are as follows: Nurse - Navy Blue or White Nurses’ Aide/Patient Care Tech - Cranberry/Wine Imaging/X-ray - Evergreen Respiratory - Royal Blue Lab - Caribbean Blue Transport - Khaki Housekeeping - Hunter Green Shirt/Khaki Pants Food Services Olive Shirt/Black Pants Maintenance Tan Shirt/Brown Pants Pastoral Care - Light Blue coat Other Clinical Providers will wear white coats in patient areas. ©2014 PatientPoint® Fighting Infections While you’re in the hospital to get well, you should know that there is the possibility of developing an infection. The single most important thing you can do to help prevent infections is to wash your hands and make sure that everyone who touches you— including your doctors and nurses—washes his or her hands, too. You, your family and friends should wash hands: 1. after touching objects or surfaces in the hospital room 2. before eating 3. after using the restroom Happy Birthday to You! It is also important that your healthcare providers wash their hands with either soap and water or an alcohol-based hand cleaner every time, both before and after they touch you. Healthcare providers know to practice hand hygiene, but sometimes they forget. You and your family should not be afraid or embarrassed to speak up and ask them to wash their hands. Preventing Medication Errors By taking part in your own care, you can help the members of your healthcare team avoid medication errors. Here’s how: Be sure that all of your doctors know what medications you have been taking, including prescription drugs, over-the-counter medications, herbal and vitamin supplements, natural remedies and recreational drugs. Be sure that all of your doctors know of any allergies you may have—to medications, anesthesia, foods, latex products, etc. When you are brought medications or IV fluids, ask the person to check to be sure you are the patient who is supposed to receive the medications. Show that person your ID bracelet to double-check. Remember—you play an important role in helping to reduce medication errors. ©2014 PatientPoint® Wash your hands with soap and warm water for 15 to 20 seconds. That’s about the same amount of time that it takes to sing the “Happy Birthday” song twice. No Soap? No Problem Alcohol-based hand cleaners are as effective as soap and water in killing germs. To use, apply the cleaner to the palm of your hand and rub your hands together. Keep rubbing over all the surfaces of your fingers and hands until they are dry. presencehealth.org 217.443.5000 : 17 Stay Safe continued Know Your Meds While you are hospitalized, your doctor may prescribe medications for you. Be sure that you understand exactly what they are and why they are being prescribed. Use this checklist to help you get the information you need from your doctor: What is the name of the medicine? What is its generic name? Why am I taking this medicine? What dose will I be taking? How often, and for how long? What are the possible side effects? Can I take this medicine while taking my other medications or dietary supplements? Are there any foods, drinks or activities that I should avoid while taking this medicine? DVT: LOWER YOUR RISK Deep-vein thrombosis (DVT) occurs when blood clots form in the legs and block circulation. The clots can lodge in the brain, heart or lungs, causing damage or even death. When you’re hospitalized and in bed with limited physical activity, your risk of DVT increases. Ask your doctor about using compression boots or stockings and/or blood Preventing Falls thinners to prevent A fall can happen to anyone, but being in an unfamiliar environment can increase the likelihood of a fall occurring. DVT during your stay. There are a number of recognized factors that can increase Tell your doctor or nurse the risk of falling, but the majority of falls are related to if you have any of the patients’ attempts to get to the bathroom or commode. following warning signs: Presence United Samaritans Medical Center has ____________ a Fall Prevention Program. You will be assessed on A leg cramp or charley admission and each shift for your “fall risk.” If found horse that gets worse to be at high risk, an orange sign and bracelet will ____________ identify you as high risk so that special precautions can Swelling and discoloration be taken to prevent a fall. in your leg, upper arm If you have been instructed not to walk without or neck assistance, please turn on your call light and request ____________ assistance to the bathroom or to get out of bed. Only Unexplained shortness hospital staff should assist you with activities such as of breath getting out of bed, into a chair, etc., if you have been ____________ determined to be a fall risk. We use all of our senses when we move around, so turn Chest discomfort that gets worse when you breathe on the light and wear your glasses or hearing aids. For deeply or cough your safety, we recommend that you wear nonskid slip____________ pers, walk slowly and carefully, and ask your caregiver to Light-headedness or move any chairs, tables, cords, or wastebaskets that may blacking out be in the way. Be sure you know how to properly use assistive devices such as canes and walkers. 18 : presencehealth.org 217.443.5000 ©2014 PatientPoint® Stay Safe Isolation Practices If your condition requires you to be placed in isolation precautions due to an infection, there are some actions that must be taken by all individuals entering your isolation room. These guidelines are established to prevent the spread of infection to your family members, visitors, staff and other patients. Isolation rooms have a sign on the door or doorjamb, indicating the type of isolation that is in use. Before entering the room, visitors must check with the nurse and follow the posted precautions. This may include wearing protective apparel such as a gown, gloves and mask. These supplies are located outside the room. Please ask the nurse for assistance. Handwashing also plays an important role in preventing the spread of diseases. MRSA Screening Because your health and safety are important to us, Presence is taking part in state and national patient safety programs to reduce the risk of transmission of antibiotic-resistant bacteria. There are bacteria, or germs, both inside and outside the hospital that are of special concern because they are resistant to antibiotic treatment and can cause infection while patients are receiving medical care. Antibiotic resistance is growing into a worldwide problem. People can carry these germs in their body without symptoms, and they can unknowingly be passed from patient to patient if important steps are not taken. A very important bacteria that may be resistant to many antibiotics most commonly used to treat it is methicillin-resistant Staphylococcus aureus (MRSA). MRSA is commonly found on the skin or in the nose. It is important for your healthcare providers to know if you are carrying MRSA, so a nasal specimen may be collected upon admission by simply swabbing inside your nose with a small sterile swab. Additional specimens may also be obtained if necessary. Visitors Ask your friends and relatives not to visit if they do not feel well. Children should avoid visiting for their wellbeing as well as yours. Visitors should not sit on the patient’s bed and children should also not play on the floor. Pediatric Safety In order to ensure their safety, we require that our pediatric patients be accompanied at all times by an adult during their stay. We recommend that this person be a family member over the age of 18. If it is not possible to have an adult family member stay with the patient, please notify a member of the patient care team so that other arrangements can be made. presencehealth.org 217.443.5000 : 19 Stay Safe Surgery Prior to surgery or any invasive procedures, your physician will explain the procedure to you including risks, how you will benefit from the procedure, and any alternative therapies that may be available for your condition and expected outcome. Your physician or anesthesiologist will also explain the sedation or anesthesia that will be used. You will be asked to sign a consent form. Please read it and make sure you understand what you’ve read. Be sure to ask any questions you may have. For your safety, the physician will confirm the correct side/ site with you and mark the area that will be operated on prior to surgery. 20 If you test positive, you will be placed in “CONTACT ISOLATION” to help us prevent the spread of MRSA. This means that healthcare staff and visitors will be wearing gowns and gloves while caring for you or visiting with you. The presence of these bacteria does not require treatment unless you have an infection. Please ask your nurse if you have any questions or concerns regarding this information about MRSA. Within 24 hours after the swabs are collected, your nurse or doctor will share the results with you. If you have any questions regarding the results, please don’t hesitate to ask. Our staff is working hard to protect you from infection while you are in the hospital, as well as to protect you from infections after you go home. More information is available about MRSA: Just ask your nurse. Care Hints n If you have an intravenous catheter (IV) or wound dressing, keep the skin around the dressing clean and dry. If the dressing becomes loose or wet, please notify your nurse. n If you have any type of catheter or drainage tube, notify your nurse promptly if it becomes loose or dislodged. n If you are diabetic, be sure to talk with your doctor regarding the best way to control your blood sugar before, during and after your hospital stay. High blood sugar increases the risk of infection. n For your health and safety, while with us as a patient, you will not be allowed to leave the building to smoke. n Cover your mouth and nose when coughing or sneezing, and remind your visitors to do so, too. Wash your hands after coughing or sneezing. : presencehealth.org 217.443.5000 Flu and Pneumonia Prevention People who contract the flu from a virus often get ill suddenly and have a fever, cough and body aches. Influenza can lead to serious complications, such as pneumonia and death. The Centers for Disease Control recommends that all individuals ages six months and up be vaccinated every year for the flu. Our staff will determine your need and invite you to be vaccinated while you are here. Notes and Questions Pneumococcal pneumonia is a serious lung infection, and is the most common kind of pneumonia identified in elderly people. Symptoms include fever, aches, fatigue, chest pain, cough and confusion. It is very important that people 65 years of age and older, and those under 65 that have chronic illness, receive a pneumococcal vaccination. We can provide this as needed. _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ presencehealth.org 217.443.5000 : 21 Our Commitment to Care Hospital Report Card Act Presence United Samaritans Medical Center is committed to providing excellent care. We welcome comments and questions from our patients about our nursing team. Patients are entitled to ask for information related to the medical center’s nurse-to-patient staffing ratios, as well as nursing staff credentials including education, training and certification. A response to these types of inquiries is available within two hours during normal business hours, and within four hours after business hours for patients currently under our care or preparing to be admitted. Inquiries from those who are not Presence United Samaritans Medical Center patients are addressed within seven business days. Our Commitment to Excellent Care Our goal is to provide you with excellent care. In pursuit of that goal, your healthcare team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe. If you feel that we have not met this goal, or you have any concerns during your stay, we encourage you to contact the Patient Care Manager of your unit for prompt resolution. If your concern has not been resolved to your satisfaction and you wish to file a grievance, please contact Patient Relations at 217.554.6888. In addition, as a condition of our accreditation, we are required to advise you that you may also contact The Joint Commission on Accreditation of Healthcare Organizations or other hospital regulatory agencies to express your concerns. You may do this without contacting us. The following is the contact information for the regulatory agencies. The Illinois Department of Public Health Office of Health Care Regulation 525 West Jefferson St., 5th Floor Springfield, IL 62761-0001 800.252.4343 Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 800.994.6610 [email protected] The Centers for Medicare and Medicaid Services 312.886.6432 If at any time you have questions about your nursing care, please feel free to contact the Nursing Administrator on call by dialing the hospital operator. Thank you for choosing Presence United Samaritans Medical Center. 22 : presencehealth.org 217.443.5000 What are Your Advance Directives? Patient Services Advance Directives The staff of Presence United Samaritans Medical Center believes that human life is a sacred gift. We also accept death, with peaceful dignity, as part of life’s process. We understand that not all healthcare decisions are easily or clearly defined. We will try to provide, in this section, answers to the commonly asked questions about the durable power of attorney for healthcare and living wills. Presence United Samaritans Medical Center also believes that all individuals need to know about the durable power of attorney for healthcare. A copy of the Illinois Statutory Short Form Power of Attorney for Healthcare document can be obtained from most lawyers, by calling the Pastoral Care department at ext. 5463, or having the chaplain on call paged. Here is a brief description of each kind of Directive: What Are Advance Directives? A living will, healthcare proxy, and durable power of attorney are the legal documents that allow you to give direction to medical personnel, family, and friends concerning your future care when you cannot speak for yourself. You do not need a lawyer in order to complete Advance Directives. Living Will A set of instructions documenting your wishes about life-sustaining medical care. It is used if you become terminally ill, incapacitated, or unable to communicate or make decisions. A living will protects your rights to accept or refuse medical care and removes the burden for making decisions from your family, friends and medical professionals. Healthcare Proxy A person (agent) you appoint to make your medical decisions if you are unable to do so. Choose someone you know well and trust to represent your preferences. Be sure to discuss this with the person before naming him or her as your agent. Remember that an agent may have to use his or her judgment in the event of a medical decision for which your wishes aren’t known. You may also designate a successor agent in case your proxy is unable or unwilling to make healthcare decisions for you. presencehealth.org 217.443.5000 : 23 What are Your Advance Directives? Your Advance Directive is kept in your permanent patient record. It is the patient’s responsibility to provide an updated Advance Directive when changes are made. Durable Power of Attorney For healthcare: A legal document that names your healthcare proxy. Once written, it should be signed, dated, witnessed, copied and put into your medical record. For finances: You may also want to appoint someone to manage your financial affairs when you cannot. A durable power of attorney (POA) for finances is a separate legal document from the durable power of attorney for healthcare. You may choose the same person for both, or choose different people to represent you. The financial POA must be witnessed and notarized. For more information about Advance Directives or to obtain forms, please speak with your nurse or have the How can I get a living will or a durable power of operator page the attorney for healthcare? Chaplain on call. The statutory forms can be obtained through the Pastoral Care department at ext. 5463 or Care Management at ext. 5123, or you can have the chaplain on call paged by the operator. These forms must be signed by the individual making the declaration and witnessed by two impartial individuals 18 years of age or older who are not relatives or staff, for a living will, and one such witness for the durable POA for healthcare. Our Final Comment You may find it helpful to contact an attorney for additional information. You may also find it helpful to discuss this with your physician. Presence United Samaritans Medical Center reserves the right to refuse a Directive that is not consistent with our mission and/or Ethical & Religious Directives for Catholic Healthcare. If you or a family member wishes to contact the ethics committee, you may do so by having the medical center operator page the house supervisor. 24 : presencehealth.org 217.443.5000 Your Privacy & Information Privacy & Your Health Information You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information. Who must follow this law? n Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes and many other healthcare providers n Health insurance companies, HMOs and most employer group health plans n Certain government programs that pay for healthcare, such as Medicare and Medicaid If you believe your health information was used or shared in a way that is not allowed under the privacy law, or if you weren’t able to exercise your rights, you can file a complaint with your provider or health insurer. You can also file a complaint with the U.S. government. Go online to www.hhs.gov/ocr/hipaa/ for more information. What information is protected? n Information your doctors, nurses and other healthcare providers put in your medical records n Conversations your doctor has with nurses and others regarding your care or treatment n Information about you in your health insurer’s computer system n Billing information about you at your clinic n Most other health information about you held by those who must follow this law You have rights over your health information. Providers and health insurers who are required to follow this law must comply with your right to: n Ask to see and get a copy of your health records n Have corrections added to your health information n Receive a notice that tells you how your health information may be used and shared n Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing n Get a report on when and why your health information was shared for certain purposes n File a complaint presencehealth.org 217.443.5000 : 25 Your Privacy & Information A separate law provides additional privacy protections to patients of alcohol and drug treatment programs. For more information, go online to www.samhsa.gov. How do I get copies of my medical records? You may request an Authorization Form from Health Information Services in person on Lobby Level, or by calling ext. 2992. Can I access my records on line? Once you enroll in our patient portal, MyRecord, you can view portions of your electronic health record, including lab results, radiology results, recent medications, and more through a secure web link. Visit presencehealth.org/ unitedsamaritans-portal for more information or ask to enroll at Registration. 26 To make sure that your health information is protected in a way that doesn’t interfere with your healthcare, your information can be used and shared: n For your treatment and care coordination n To pay doctors and hospitals for your healthcare and help run their businesses n With your family, relatives, friends, or others you identify who are involved with your healthcare or your healthcare bills, unless you object n To make sure doctors give good care and nursing homes are clean and safe n To protect the public’s health, such as by reporting when the flu is in your area n To make required reports to the police, such as reporting gunshot wounds Without your written permission, your provider cannot: n Give your health information to your employer n Use or share your health information for marketing or advertising purposes n Share private notes about your mental health counseling sessions Adapted from U.S. Department of Health & Human Services Office for Civil Rights : presencehealth.org 217.443.5000 Preparing to Leave the Hospital When You Are Discharged A Care Manager will talk with you shortly after admission to assist you in preparing for discharge. Your physician ultimately determines when you are ready to be discharged. Your physician and nurse will give you discharge instructions and answer any questions you have about managing your treatment and medications once you are home. Be sure to ask any questions you may have before you leave the hospital. If you have any questions or concerns regarding the discharge process, please contact the Care Management department at ext. 5123. Please leave a message and a Care Manager will get in touch with you. Going Home Being discharged from the hospital is a sign that you’re feeling better. We share in the joy of sending you home healthier than when you arrived. Procedures for discharge involve your doctors and hospital staff working together. The discharge process involves some or all of the following steps: n Your doctor will advise you that you are ready to be discharged from the hospital and will write orders directing the hospital staff to begin the discharge process. You may also need to be seen by another physician if a referral is made by your primary care doctor. n Your nurse will act on any orders your doctor has ordered prior to discharge. This could involve final tests or laboratory procedures (including obtaining results) that need to be completed prior to your leaving. This process can sometimes take several hours to fully complete. n During this process, you are encouraged to contact family members to arrange for transportation from the hospital. If you will be traveling by ambulance, or to a nursing home, hospital staff will make the proper arrangements. n If you do not have family members available to assist you in getting ready to leave, please notify your nurse. n Once you have been officially cleared for discharge, your nurse will need to remove your IV and other medical devices before you leave. n Your nurse will discuss with you any physician instructions, such as follow-up visits, and how to take medications. n If you need assistance, a member of the hospital staff will assist you to the door. We kindly ask for your patience while we process your discharge from the hospital. We understand your eagerness to return home and also want to ensure you have all of the information you need to complete your recovery. To ensure that you are prepared for discharge, please review the following guidelines: presencehealth.org 217.443.5000 : 27 Preparing to Leave the Hospital 1. I have discussed my medical condition with my physician, including diagnosis, treatment and contributing factors. 2. I have looked at my incisions and I know how to care for them. 3. I know my medications: names, dose, schedule, actions and side effects. 4. I have my written prescriptions or they have been called in to my pharmacy. 5. I know and understand my recommended diet. 6. I know and understand my activity guidelines and/or restrictions. 7. I know when to call the doctor and which doctor to call in the event of an emergency. 8. I have a doctor’s appointment scheduled or know when to see the doctor. 9. I am prepared to take a complete list of my medications to my doctor’s appointment. 10. I am aware that my discharge may require coordination among my physicians. 11. I am aware of community resources that are available to me. 12. I and/or my caregiver have spoken with a discharge planner and understand what services I may need after leaving the hospital. 13. I or my caregiver has all necessary paperwork for billing, referrals, prescriptions, etc. 14. I have checked my bathroom and bedside table carefully for any personal items. 28 : presencehealth.org 217.443.5000 Billing What a Hospital Bill Covers The hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees. PUSMC Billing Concerns: Presence Central Billing Office 1000 Remington Blvd, Suite 110 Bolingbrook, IL 60440 888.740.4111 You will receive a separate bill from your physicians for their professional services. If you have questions about these separate bills, please call the number printed on each statement. For questions regarding: Radiology Physician Charges: East Central Illinois Radiology Group P.O. Box 1177 Bedford Park, IL 60499 866.720.2502 peryourhealth.com Anesthesia Physician Charges: Medac P.O. Box 936 Bedford Park, IL 60499 866.263.3358 hristie Patient Accounts C (Pathology Charges) 101 West University Champaign, IL 61820 217.366.1382 PDM (Clinical Lab Fee) 9246 Watson Rd. Crestwood, MO 63126 1.888.843.8475 Emergency Physician Charges: Kennekuk Emergency Physicians P.O. Box 37756 Philadelphia, PA 19101 800.355.2470 The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill. Coordination of Benefits (COB) Coordination of Benefits, referred to as COB, is a term used by insurance companies when you are covered under two or more insurance policies. This usually happens when both husband and wife are listed on each other’s insurance policies, or when both parents carry their children on their individual policies, or when there is eligibility under two federal programs. This also can occur when you are involved in a motor vehicle accident and have medical insurance and automobile insurance. Most insurance companies have COB provisions that determine who is the primary payer when medical expenses are incurred. This prevents duplicate payments. COB priority must be identified at admission in order to comply with insurance guidelines. Your insurance may request a completed COB form before paying a claim and every attempt will be made to notify you if this occurs. The hospital cannot provide this information to your insurance company. You must resolve this issue with your insurance carrier in order for the claim to be paid. Medicare This hospital is an approved Medicare provider. All services billed to Medicare follow federal guidelines and procedures. Medicare has a COB clause. At the time of service, you will be asked to answer questions to help determine the primary insurance carrier paying for your visit. This is referred to as an MSP Questionnaire and is required by federal law. Your assistance in providing accurate information will allow us to bill the correct insurance company. Medicare deductibles and coinsurance are covered by your secondary insurance. If you do not have secondary insurance you will be asked to pay these amounts or establish a payment plan. If you are unable to pay these amounts, we will help you determine if you qualify for a state funded program. Medicaid We will need a copy of your Medicaid card for the current month. Medicaid has payment limitations on a number of services and items. presencehealth.org 217.443.5000 : 29 Preparing to Leave the Hospital Commercial Insurance As a service to our customers, we will forward a claim to your insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance company. For Self-Pay Patients assist you with financial arrangements, a financial counselor may be calling on you during your hospital stay. If you have any questions about your account, please feel free to call our Central Business Office toll-free at 888.740.4111. Notes _____________________________ _____________________________ Patient Financial Services Department will send statements for payment of self-pay accounts. You will receive two to three billing statements and two to three telephone calls over a 120-day period to obtain a payment or to make payment arrangements. If payment arrangements are not established and no payment is made during the 120-day period, the account may be placed with a collection agency. If you need an itemized statement, you can obtain one by calling our customer service department at the number listed below. If you have any questions regarding your billing statement, you can contact our Central Business Office at 888.740.4111 (toll free). _____________________________ Uninsured? _____________________________ If you have no insurance coverage, we can accept your payment by cash, check or credit card. (Visa, MasterCard and Discover are accepted.) We may be able to provide financial assistance if you meet certain requirements. To 30 : presencehealth.org 217.443.5000 _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ Resources Hospital Resources Assistance for Visually & Hearing Impaired The Danville Public Library Outreach Department offers services for Danville residents including free home delivered books for those that are homebound, and aides for the visually and hearing impaired. 877.737.4636. Profiles of all of our medical staff are also available on line at presencehealth.org. Classes, Support Groups & More Presence United Samaritans Medical Center offers a variety of classes, screenings, support groups, and activities to improve your health and well-being. For more information, Community Care Program dates, and to register, contact CRIS Senior Services offers this 877.737.4636 or visit our Calendar of program to residents 60 and over Events on the web at presencehealth.org. who are unable to continue handling Some offerings include: many of the acts of daily living. Case Childbirth Classes: Breastfeeding, Managers work with older adults Childbirth Education to remain in their homes and Senior Services: Brown Bag Review, Faith In Action’s Body & Soul (seasonal) independent for as long as possible. This program also provides Bereavement Support: Loss & Grief pre-screening for long-term care, Recovery a requirement of the state of Illinois Breast Cancer: New Horizons Breast prior to an individual’s admittance Cancer Support Group to a nursing home, regardless of income. HealthAware Risk Assessments: For more information, call CRIS Online, free assessments for Heart, at 217.443.2999. Diabetes, Lung, Sleep, Stroke, Vascular disease and Breast Health at presencehealth.org. Talk to your Illinois Tobacco Quitline nurse to request any education materials The Illinois Tobacco Quitline has you may need during your stay certified cessation counselors who can or when you go home. provide you with information about quitting, help you design a program to Hotlines & Helplines quit smoking, or give you information about programs available in your area. Suicide Prevention Hotlines National Suicide Call 866.QUIT.YES (866.784.8937) to speak to a certified tobacco cessation Prevention Lifeline 800.273.8255 counselor. Mental Health Center Suicide Prevention Line 217.359.4141 Physician Referral Crosspoint Human Need a referral for a primary care Services 217.442.3200 physician or specialist? Call toll-free, presencehealth.org 217.443.5000 : 31 Resources Toll-Free Helpline Numbers AIDS/HIV/STD 800.243.2437 Child Abuse Hotline 800.252.2873 Elder Abuse Hotline 866.800.1409 Help Me Grow 800.323.4769 Illinois Poison Control Center 800.222.1222 Illinois Tobacco Quitline 866.784.8937 Immunization 800.526.4372 Nursing Home Hotline 800.252.4343 Vermilion County Rape Crisis Center 866.617.3224 Women’s Health Helpline 888.522.1282 Caregiver Resources www.aoa.gov Caregiver resources from the Administration on Aging www.caregiving.com Online support groups and articles on caregiving Eldercare Locator 800.677.1116 www.eldercare.gov Help with locating aging services throughout the U.S. 32 : presencehealth.org 217.443.5000 800.MEDICARE www.medicare.gov Official U.S. government site for people with Medicare National Alliance for Caregiving www.caregiving.org Support for family caregivers and the professionals who serve them National Family Caregivers Association 800.896.3650 www.nfcacares.org Support for caregivers of chronically ill, aged or disabled loved ones.