Princess Alexandra Hospital - Metro South Health

Transcription

Princess
Princess Alexandra
Alexandra Hospital
Hospital
Patient
Patient Information
Information
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Princess
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Princess Alexandra Hospital, Brisbane
Introduction
• 4 star
• Woolloongabba
• Studio, 1 & 2 bedroom
apartments
• Restaurant & bar
• Pool & BBQ area
Welcome to the Princess Alexandra Hospital (PAH)
We would like to welcome you and your family and friends to PAH. We aim to make your stay as
comfortable as possible.
This booklet has been written to give you information about our hospital and our services.
The PAH is one of the health care facilities in Metro South Health. This hospital provides care for
adults in all major areas except maternity services. PAH is a leading teaching and research hospital.
The PA Research Foundation raises funds to support PAH research activities.
Our Vision
To be renowned worldwide for excellence in health care, teaching and research.
FEATURES
• All hospital subsidies
accepted
• Short walk to PA
Hospital
• Wheelchair
accessible rooms
• Special rates for
hospital patients &
family
Our Purpose
To deliver high quality health care through the most efficient and innovative use of available
resources, using planning and evidence-based strategies.
Our Objectives
• Health services that cares for patients and people
• Empowering the community and our health workforce
• Providing Queenslanders with value in health services
• Investing, innovating and planning for the future
Bookings
(07) 3896 4000
19 O’keefe Street, Woolloongabba, Qld 4102
Princess Alexandra Hospital | Patient Information
3
Table of Contents
1
About PAH...................................................................................................6
Address
Telephone
Visiting Hours
Australian Charter of Healthcare Rights
Interpreters Information
Let our staff know your language so we can
arrange an interpreter for you at no charge
2
About Your Stay...........................................................................................8
Care of your Valuables
Meals
Media Enquiries
Public Transport / Taxi
Parking
Visitor Accommodation
Smoking, Alcohol & Drugs
3
Staying in Touch..........................................................................................11
Patient Bedside Phones
Public Phones
National Relay Service
Personal Amplified Listeners
Mobile Phones & Electrical Devices
TV & Radio - The PA Entertainment Network
4
Hospital Facilities........................................................................................12
5
Patient Safety..............................................................................................14
Fire Alarms & Emergency Evacuations
Identification Bracelet (ID)
Infection Control
Pressure Injuries
Blood & Blood Products
Medication Safety
Preventing Falls
Clinical Handover
Ryan’s Rule
Advanced Care Planning
Patient Chart
6
Allied Health...............................................................................................19
7
Hospital Services........................................................................................20
Aboriginal and Torres Strait Islander Liaison Service
Interpreting Services
Volunteer Services
Pastoral Care and Worship Centre
Access to Medical Records
Comments and Complaints
Accreditation / A Magnet Hospital
4
8
Leaving Hospital.........................................................................................24
Discharge Planning
Discharge Medications
Assistance with Travel
9
Hospital Accounts.......................................................................................26
10
Hospital Maps............................................................................................31
5
D
R
Y
D
LAUNDRY D
RIVE
N
Access
dignity and consideration.
You have a right to safe and
high quality care.
dignity and consideration.
to health care.
COMMUNICATION
recognise
right
to have the
Phone:everyone’s
1300 555
727
highest
possible
standard
of
physical
(Speak and Listen
users)
and mental health.
Australia Hours
is a society made up of
Visiting
people with different cultures
3
and ways of life, and the Charter
Weekdays and respects these
acknowledges
12.00pm to 2.00pm
differences.
You have a right to be informed about services,
treatment, options and costs in a clear and open way.
Safety
PARTICIPATION
You have a right to be included in
decisions and choices about your care.
PRIVACY
I have a right to
You have a right to privacy and confidentiality
receive safe and
high quality care.
COMMENT
of your personal information.
You have a right to comment on your care
and to have your concerns addressed.
COMMUNICATION
I have a right to be shown
respect, dignity and
consideration.
I have a right to be included in
decisions and choices about my
care.
To allow you to get plenty of
rest, we suggest visits be kept
to a minimum and restricted
to closest family and friends.
Comment
I have a right to comment on my
care and to have my concerns
addressed.
T
S
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W
D
A
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V
I
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IN
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D
R
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A
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IA
DIAMANTINA ROAD EAST
Main Foyer
Entry
PA Hospital
busway station
of your personal information.
COMMENT
I receive safe and high quality
health services, provided with
professional care, skill and
competence.
You have a right to comment on your care
and to have your concerns addressed.
The care provided shows
respect to me and my culture,
beliefs, values and personal
characteristics.
I receive open, timely and
appropriate communication
about my health care in a way I
can understand.
E
D
SO
UT
H
AD
RO
AN
TI
NA
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AM
PRIVACY
You have a right to privacy and confidentiality
D
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AN
AM
DI
MA
NTINA
ROAD SOUTH
I P S W I C H
AD
RO
S W
I P
ST
EA
H
I C
R O
A D
R O A D
Centro
Buranda
W O L S E L E Y
S T R E E T
main hospital entries D4, E3, F5
ambulatory and renal transplant services (arts) B2
parking
emergency entry F2
building 33 B3
train station
diamantina health care museum E2
specialised health services (shs) B2
bus stop
geriatric and rehabilitation unit (garu) D3
metropolitan linen services (mls) C8
PA shuttle bus stops H4, F4, INSET A10
My personal privacy is
maintained and proper handling
of my personal health and other
information is assured.
aquatic physiotherapy pool D6
central energy unit (ceu) C7
taxi rank
executive building D6
general support services C6
shopping centre
spinal injuries unit (siu) E6
maintenance services B5
post office
I can comment on or complain
about my care and have my
concerns dealt with properly and
promptly.
mental health services F6
burke street centre SEE INSET MAP
pedestrian walkway access
translational research institute 4B
bike track
DSM Biologics (BPA) 3B
pedestrian linkway
I may join in making decisions
and choices about my care and
about health service planning.
Privacy
I have a right to privacy and
confidentiality of my personal
information.
S
T
S T R E E T
I can access services to address my
healthcare needs.
decisions and choices about your care.
Participation
Visiting hours may vary
between wards.
E
EMERGENCY
ENTRY
PARTICIPATION
You have a right to be included in
For more information on the Charter ask for a flier on the Australian
Charter of Healthcare Rights, or visit www.safetyandquality.gov.au
I have a right to be informed
about services, treatment,
options and costs in a clear and
open way.
Weekends
12.00pm to 8.00pm
Main
Hospital
You have a right to be informed about services,
treatment, options and costs in a clear and open way.
Communication
4.00pm to 8.00pm
Level 2
Entry
For more information on the Charter ask for a flier on the Australian
Charter of Healthcare Rights, or visit www.safetyandquality.gov.au
Respect
F
O ’ K E E F E
2
agreements about human rights which
Phone:
133 677
The Australian
Government
commits
(TTY
users)
to international
You have a right to safe and
high quality care.
RESPECT
You have a right to respect,
SAFETY
RESPECT
I have
a right
You have
a right to respect,
WHAT THIS MEANS
SAFETY
Level 1
Entry
E
INSET MAP
E
S T R E E T
ACCESS
You have a right to health care.
ACCESS
You have a right to health care.
E
ALEX
ANDR
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meaningful.
MY RIGHTS
’ K
IV
T O T T E N H A M
S T R E E T
1
right is essential for the Charter to be
The Australian Charter of Healthcare Rights describes the rights of patients and
other people using the Australian health system. These rights are essential to make
sure that, wherever and whenever care is provided, it is of high quality and is safe.
C O R N W A L L
Patient
Bedside
Everyone
has thePhones
right to be able
Phone:
(07)
3176
to access
health
care2111
and this
What can I expect from the Australian health system?
RIGHTS?
The Australian Charter of Healthcare Rights describes the rights of patients and
other people using the Australian health system. These rights are essential to make
sure that, wherever and whenever care is provided, it is of high quality and is safe.
C O R N W A L L
S T R E E T
Phone:
3176describe
2111 or
These
three(07)
principles
this Charter
Ext 9 (inside
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hospital)
how
applies in
Australian health system.
RIGHTS?
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LAUNDRY D
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HEALTHCARE
General Hospital
Switchboard
Guiding
Principles
6
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The Australian Charter of Healthcare Rights describes the rights
HEALTHCARE
For further information please visit
www.safetyandquality.gov.au
VE
ENERGY DRI
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TRADE AVEN
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I P S W
R E I S
S T R E E T
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The Australian Charter of Healthcare Rights describes the rights of patients and other people using
Address
Australian Charter of Healthcare Rights
the Australian health system. These rights are essential to make sure that, wherever and whenever
care is provided, it is of high quality and is safe.
199 Ipswich Road
D I B L E Y
S T R E E T
B U R K E
PA Hospital
busway station
D
The Charter recognises that people receiving care and people providing care all have important parts to play in
Woolloongabba QLD 4102
of patients and other people using the Australian health system.
achieving healthcare rights. The Charter allows patients, consumers, families, carers
and
services
providingYOUR
health
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AUSTRALIA
These
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ensure health
high quality
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work together
towards a safe and high quality health system. A genuine partnership between patients, consumers and providers
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PAH
Pharmacy Australia
Centre of Excellence
O ’ K E E F E
S T R E E T
About
AUSTRALIAN
CHARTER OF
Princess Alexandra Hospital Campus Map
research wing D5
campus map locations C5, E3, E5, F6
TRI
D
7
About Your
Stay
About Your
Stay
What do you need to know?
What do you need to know?
Care of your Valuables
Please do not bring more
money than you may need.
There are only a couple of
expenses outlined in the
hospital accounts section of
this booklet. If your admission
is unexpected, the Trust Office
is able to lock your valuables
away and record on a database.
PAH is not responsible
for personal property and
valuables brought into the
hospital except when locked in
the Trust Office.
Meals
Meals are served three times a
day, plus morning tea, afternoon
tea, and supper. Most patients
can select from a range of hot
and cold options when the
Nutrition Assistant visits the
bedside each day to complete
your order and deliver your
meals. PAH meals are made
on site at breakfast, lunch,
and evenings and may include
options for added interest.
Our priority is to provide you with
meals that are healthy and safe
and, where required, tailored for
your health condition.
To help with meal delivery,
please keep your bed table clear
at meal times and place flowers
that you may have on your
bedside locker. Do not leave the
menu card on the tray after your
meal, as it will get thrown out
with the tray contents.
8
Meal Times:
Breakfast
7.00am - 08.30am
Morning tea
9.30am - 10.30am
Lunch
12.00am - 01.00pm
Afternoon tea
2.30pm - 03.30pm
Dinner
5.00pm - 06.00pm
Supper
7.30pm - 08.30pm
If you have your own food or
visitors bring you food items,
check with nursing staff that
these foods will not interfere with
your treatment. No food is to be
stored in ward refrigerators due
to food safety risks.
Disability and special needs
Please tell our staff if you
or your family member has
a disability or need extra
care when in hospital. Our
staff are here to help with
eating, walking, showering,
going to the toilet, talking or
understanding what is said.
Media Enquiries
PAH Media and
Communications Unit manages
all media requests to protect
the privacy of patients and
their families. This ensures
statements given to the media
are correct and consistent. If
the media calls requesting a
patient’s condition, Media and
Communications staff will give
them a report on a patient’s
general condition, using
standard terms: good, stable,
serious or critical.
If the media calls you directly,
please ask them to contact the
Media and Communications
Unit on phone (07) 3176 7899
and tell a staff member. You
do not have to answer any
questions asked by the media.
Photography across the
hospital is restricted for the
privacy of patients and staff.
Public Transport
For public transport information
and timetables, call the
Translink hotline on 13 12 30 or
TTY 3369 3377. The Translink
hotline also provides an
interpreter service. Please
call 13 12 30 and Translink
will arrange the three-way
conference call with the
Department of Immigration and
Multicultural Affairs.
Buses
PA Hospital Busway Station
is located on the hospital
campus. There are frequent
services connecting to the city
and the South-East Busway
line. A walkway connects the
station with the hospital’s main
foyer.
frequent services outside the
hospital’s main entrance on
Ipswich Road.
Trains
The closest Railway Station is
Dutton Park; however Buranda
Railway Station is roughly 900m
away on O’Keefe Street for
people using the Cleveland Line.
Taxi
There are free call taxi phones
in the Main Foyer, Ground
Level, Building 1; in the dialysis
unit in ARTS, Building 31; and
the foyer of Building 7.
Parking
There are two independent
parking stations near the
hospital with parking available
at commercial rates.
Metro Parking
Operated by Metro Parking
Management and located on
the corner of Ipswich Road
and O’Keefe Street. A walkway
connects this facility with the
hospital’s main foyer.
PA Parking
Operated by PA Parking and
located opposite the hospital
on Ipswich Road. Entry for this
carpark is via Wolseley Street.
There is no other on-site
parking available on the
hospital campus.
Visitor Accommodation
The hospital does not have
accommodation for relatives
and carers of patients. A list of
hotels within walking distance
- LOW COST, SECURE, UNDERCOVER PARKING
- DISCOUNTED RATES FOR STAFF
- LONG TERM RATES FOR PATIENTS AND VISITORS
- UNDERCOVER LINK TO HOSPITAL GROUNDS
- OPEN 24/7
- CCTV SURVEILLANCE
CALL 3391 7884 FOR MORE INFORMATION
of PAH can be found at the
Main Reception Counter on
Ground level of Building 1 or
from our website:
www.health.qld.gov.au/
pahospital/patients-visitors/
accommodation.asp
Smoking, Alcohol & Drugs
Smoking
The hospital has a strict smokefree policy. Smoking is not
permitted anywhere at this
facility or within five metres of
the hospital campus boundary.
Security officers actively police
smoking on the hospital campus
and can issue on-the-spot fines
of more than $200 for patients,
visitors and staff who smoke on
the hospital campus.
Please ask your health team
for help to quit smoking while
you are in hospital. Nicotine
replacement therapy is available.
You can also call the Quitline on
13 QUIT (137 848).
Alcohol
Alcohol is not allowed on the
hospital grounds or in the
buildings.
Illicit Drugs
Illicit drugs are not allowed on
the hospital grounds or in the
buildings. Individuals suspected
of possessing or dealing drugs
are referred to the Police.
There are bus stops with
9
Staying in
Touch
Patient Bedside Phones
Public Phones
If someone wants to call your
bedside phone, they can call
the Hospital Switchboard and
ask for you by name. Please
note phone calls will only be
put through to your bedside
during the day.
Public phones are located in:
• Main Foyer, Ground Floor,
Building 1
• Near the Orange Lifts,
Ground Floor, Building 1
• GARU, Ground Floor
• Emergency Department
• Intensive Care Unit
• Spinal Injuries Unit
• Mental Health East & West
Patient phones are at your
bedside so you can:
• Make a call inside the
hospital at no cost – use
the speed dial or a four
digit Extension number
• Receive calls at no cost
• Make calls outside the
hospital at public phone
rates
These phones accept coins and
phone cards that you can buy
at the Newsagency. All phones
have a volume control button
and loop in the handset.
To make calls outside the hospital:
• Pick up the handset and
follow the voice prompts
to call the bedside phone
service provider
• You will need to purchase a
pre-paid phone card
• A customer service person
will then visit you at your
bedside
The Australian Communication
Exchange National Relay Service
relays phone/TTY calls between
people who are deaf or have a
hearing or speech impairment
with the wider community.
If you need the National Relay
Service, volume control or large
button phone, please tell the
nurse or ward receptionist who
will arrange for the appropriate
phone to be connected at your
bedside.
Personal Amplified
Listeners
For more information, please
read the PA Patient Phone
brochure.
Phone:
Voice Phone:
TTY Phone:
133 677
1800 555 660
1800 555 630
The hospital can loan walkmanstyle personal amplifiers to
patients who need help with
hearing during their hospital
stay. Please tell the nurse or
ward receptionist if you need one.
Mobile Phones &
Electrical Devices
Mobile phones and electrical
devices such as iPods, laptops,
chargers etc. can be used during
your stay but be aware of
specific rules for use of devices
in some clinical areas. Please
check with staff in your ward.
Please also be aware that you
keep these devices with you at
your own risk.
TV and Radio - The PA
Entertainment Network
Most hospital beds in
Building 1 are equipped with
a television. You need to
pay a fee for local and cable
television stations, Teletext
and radio. There is a free
patient information channel on
Channel 51.
For more information, please
read the PA Entertainment
Network brochure or ask ward
staff for assistance.
Communal TV rooms only are
available in the Geriatric and
Rehabilitation Unit, Building 7.
Please be aware that you
are unable to bring your own
television set as there is no
connection to the aerial. Also,
all electrical items need to be
tested by our electricians.
11
Hospital
Facilities
Available in the Main Foyer of Building 1
Newsagency
Cafes
The hospital newsagency is
open:
Monday to Friday
6.00am - 6.00pm
Saturday and Sunday
9.00am- 5.00pm
Alexandra Place Cafe is open:
Monday to Friday
6:00am - 7:30pm
Saturday and Sunday
8:30am - 4:00pm
Starbucks coffee shop is open:
Monday to Friday
5.30am - 9:00pm
Saturday and Sunday
6:00am - 7:30pm
The Newsagency sells a range
of cards, stationery, stamps,
newspapers and magazines,
books, personal items, gifts,
sweets and flowers, and is a
registered Gold Lotto outlet.
Gift Shop
Banking
There are multi-card automatic
teller machines (ATMs) located
on the Ground Level, including
the lift foyers.
PA Flowers and Gifts is open
Monday to Friday
8:00am - 5:00pm
Saturday
10:00am - 4:00pm
Before sending flowers to a
patient, please check with the
reception staff to find out if it
will be accepted. Some wards
do not allow bedside floral
arrangements due to patients
with reduced immunity.
Pharmacy
The hospital pharmacy, Ground
Level, Building 1, is open:
Monday to Friday
8.00am - 5.00pm
9.00am - 5.00pm Thursdays
The pharmacy only dispenses
medications prescribed by
doctors at PAH or other public
hospitals.
Mail
Patients can have mail
delivered daily from Monday
to Friday. Mail should be
addressed as:
Patient - name
ward number
Princess Alexandra Hospital
Ipswich Road
Woolloongabba 4102
12
Patient
Safety
Patient
Safety
How can you help?
How can you help?
We are committed to providing
quality health care to ensure
that patient safety is our top
priority.
Fire Alarms &
Emergency Evacuations
If there is a fire alarm or other
alarm, we have trained hospital
staff who will respond and
guide you in an emergency
situation. When you first arrive
in your ward, please look on
the ward evacuation plan for
your fire exit route. If you are
unsure of the route you have to
take, please ask ward staff.
The fire alarm is a “beep, beep,
beep” sound and there will be
an orange flashing light on the
ceiling. The evacuation alarm
is a siren sound and/or a red
flashing light on the ceiling.
Staff will tell you what to do in
an emergency. Please follow
their instructions closely.
Identification Bracelet (ID)
You are required to wear an
identification bracelet while
you receive care. The bracelet
has your name, date of birth,
and Hospital Number (UR
Number) written on it. Please
14
keep your ID bracelet on your
wrist at all times during your
stay. Prior to any treatment,
staff are required to identify
you. They will ask you to state
your full name, date of birth,
UR number or your address and
if you have any allergies. They
will ask you this information
verbally and physically check
your bracelet, chart and order
form. This process ensures that
staff can identify you correctly
and give you the right care.
You will be asked this question
a number of times during your
stay in hospital. Please assist
staff by actively participating
in this process. You should
make sure staff have asked
you before any procedure or
medication so that you are
sure you are receiving the
correct care. If you are having
a procedure or surgery you will
have two ID bracelets.
Infection
Control
Infection control issues are
important in our hospital and our
dedicated Infection Management
Team ensures a healthy
environment is maintained.
We strongly recommend that
any friends or family who
are unwell avoid visiting the
hospital to prevent the spread
of and exposure to infection.
Infection prevention in hospital
• Tell your ward staff of
your medical history,
including any childhood
illnesses such as chicken
pox, measles, mumps
and rubella as well as any
previous infections.
• Advise your nurse if you
have been overseas in
the past three weeks, if
you have a cough or cold,
diarrhoea or vomiting,
open wounds or oozing
skin sores.
• Wash your hands regularly,
particularly after visiting
the toilet and before meals.
• Always keep toiletries for
your own use.
• Please place all hospital
laundry in the linen
baskets provided.
• Tell nursing staff about any
poor hygiene in the ward or
bathrooms.
• Do not sit on other
patient’s beds. Your
visitors should not sit
on your bed. Please ask
nursing staff for extra
chairs if necessary.
• If a hospital staff member
is injured while caring for
you e.g. from a needle or
is splashed with your body
fluids, you will need to give
a small sample of blood for
testing.
If you have any questions
regarding Infection Control,
please see the nursing staff.
Pressure
Injuries
The most common places where
pressure injuries occur are
the bony areas of your body,
especially the heels, elbows,
hips, buttocks and tail bone.
Prevention in hospital
• Change your position every
2 hours.
• Eat a balanced diet and
drink plenty of water.
• Keep your skin clean and dry.
• Check your skin at least
twice a day if you are at
high risk.
• Ask your nurse to check
your skin.
• Notify your doctor, nurse or
health professional if you
notice any changes or are
concerned.
Blood &
Blood Products
Blood Transfusions
Some patients will require
blood transfusions as part of
their hospital stay either as
part of or after a major surgical
operation or as part of their
ongoing medical treatment.
Blood and blood components
are supplied by the Australian
Red Cross Blood Service
(ARCBS). The ARCBS has
strict screening protocols
for donors and most of our
blood is obtained in Australia
where donation is from unpaid
volunteers.
If you are a Jehovah’s Witness
or have other objections
to blood transfusions, it is
extremely important that
you discuss this with your
doctor and that your wishes
are recorded in your medical
record. It is important that
your wish not to have a blood
transfusion is clearly written
on the hospital consent form.
•
If you would like further
information when in hospital,
please speak with our staff.
•
•
•
Another garment to
improve blood flow is an
inflatable calf compression
stocking connected to a
machine which pumps air.
Blood thinning medication
may be provided where
required (e.g. Warfarin,
Clexane™, Heparin).
Do foot exercises (e.g.
wiggling toes and rotating
ankles).
Get out of bed and start
moving around as soon as
possible.
Medication
Safety
Blood Clots
Blood clotting is the body’s
natural way of stopping us from
bleeding.
Deep Vein Thrombosis (DVT)
and Pulmonary Embolism (PE)
are blood clots that can form in
the leg or lung. Both of these
conditions can occur in hospital
patients and can cause long
term complications.
Prevention of blood clots in
hospital
• Wear the compression
stockings provided by your
nurse at all times where it
is recommended for you.
Compression stockings
are a long sock designed
to improve blood flow to
the legs. They should only
be removed for bathing or
showering.
Medications
During your stay in hospital your
ward pharmacist can:
• Talk to you about your
medicines.
• Regularly review your
medicines and work with
your doctors and nurses to
ensure that all medicines
prescribed are right for you
and that they work together.
• Give you any medicines that
you may need during your
stay.
• Give you information on any
new medicines prescribed.
Any medication that you are
required to bring with you to
hospital, including prescription
and non-prescription, will be
15
The following organisations can help you stay
active, independent and on your feet:
When you arrive in hospital:
How
can you help?
Staff will complete a falls risk assessment to
In hospital
we want you
to:
kept
in a locked
bedside
drawer
• BEyou
SAFE and
Stayhospital.
On Your Feet
while
areto in
®
• take charge of your health to prevent a
fall or reduce the harm from a fall.
Allergies to Medications
for discharge:
It isPlan
vital
that you inform your
Before you go home, the staff will assess
doctor,
nurse
your risk of falling. or
Theypharmacist
will:
if you
have
any
allergies, if
• review your medications
you• have
had
anyareprevious
assess how
well you
moving around,
your balance
any other risk factors
reactions
to and
medications,
food
• write a discharge
for your GP
or latex,
and if summary
that reaction
and any referrals you may need, including
was information
severe.to help you become involved
in local community activities such as Tai
Chi, Stepping On or the Otago Exercise
Programme.
Questions and Answers
If you have
questions
ask the staff.
Please
askanyyour
pharmacist
or
nurse any questions about your
medicines, such as:
• What is the medicine for?
• How do I take it and for
how long?
• Is it OK with food or other
medicines?
• What are the possible side
effects?
• Should I take the medicine
on an empty stomach?
This patient information brochure supports a number of the National Safety
and Quality Health Service Standards (NSQHS) including:
Partnering with Consumers - Standard 2 (2.4.1). Consumers and/or
carers provided feedback on this patient information.
Preventing Falls and Harm from Falls - Standard 10 (10.9).
This brochure provides information on the risk of falls and includes
falls prevention strategies.
Please ask staff to dispose of
out of date medicines or those
you no longer need.
Falls can prolong a hospital
stay as well as your recovery
period.
Nursing staff complete a daily
falls risk assessment on all
patients. This assessment
will help staff to identify your
risk and ensure that the right
strategies are in place to
prevent you from falling.
16
How can you help?
• Get health advice from qualified staff
13 HEALTH – 13 432 584 (local call)
in hospital and prevent falls
• Commonwealth Respite and Carelink Centres
provide free and confidential information on
community aged care, disability and other
support services.
www9.health.gov.au/ccsd/
or call 1800 052 222
BE SAFE
If you have a history of falls,
please discuss this with our
staff.
Buzzer • Environment
Shoes • Ask • Fluids • Educate
• Council of the Ageing (COTA) Queensland
represent seniors and provide community
programs.
www.cotaqld.org.au or call 1300 738 348
Assisting with Movement
Our
safe handling
policy means
• Osteoporosis
Queensland provide
information about bone health.
staff
are
required
to
avoid
www.osteoporosis.org.au
or call 1800
242 141 We encourage
lifting
patients.
• Home support and housing assists with
patients
to assist
in their own
housing related
difficulties.
http://www.qld.gov.au/seniors/homemovement
where
possible.
support-housing/ or call 13 QGOV (13 7468)
• Dieticians Association Australia provide
information about food, health and wellStaff
will use handling aids,
being.
www.daa.asn.au
or call 1800which
812 942 may
(e.g.
lifting hoists),
• NPS MedicineWise - Medicines Line
mean
there
is
a
delay
while the
www.nps.org.au or call
1300 MEDICINEis
(1300
633 424)
equipment
being
fetched.
BE SAFE in hospital
Buzzer: Use the buzzer to
contact hospital staff, ask for
This brochure
advisefor
you how
to
assistance
andwillwait
help.
Questions
•© State ofDo
you(Queensland
haveHealth)
a 2014
medical
Queensland
http://creativecommons.org/licenses/by/3.0/au/deed.en
condition
such
as diabetes,
Stay On Your Feet® is used with permission from the Department of
Health Western Australia.
arthritis, Parkinson’s
disease, problems with
your heart, dementia or
have you had a stroke?
• Do you find it difficult to
get up from a chair?
• Do you have an eye
condition?
• Are you in pain, or taking
pain relief?
• Are you taking four or more
medicines?
• Are you taking sleeping
tablets, tranquillisers or
anti-depressants?
Environment: Make yourself
familiar with the room, the
Great state. Great
opportunity. and furniture.
bathroom,
lighting
Bring your glasses and hearing
aids and always use them.
• LifeTech Queensland provide solutions to
everyday life activities
www.lifetec.org.au or call 1300 885 886
2013_PSU-v3-1
A tailor-made plan will provide you and your
carers with ways to reduce the risk of falling.
Ryan’s Rule
Queensland Health
• Stay On Your Feet®
www.health.qld.gov.au/stayonyourfeet/
determine your risk factors.
Preventing
Falls
Patient
Safety
If you answered ‘YES’ to any of
these questions you may be at
risk of falling.
The good news is that there are
steps you can take to BE SAFE
in hospital.
Stay On Your Feet® in hospital, reduce the risk
of a fall and prepare for going home.
Shoes: Bring and wear low
heeled, non-slip shoes that fit
well, not slippers.
Ask for assistance: Especially
when getting in and out of bed,
putting on your footwear, walking
and using mobility aids.
If there are issues about your
health please talk to us. Tell the
staff if you have problems with
your sight or with walking.
Fluids: Drink plenty of fluids, like
water, unless your fluid intake is
limited (staff will tell you this).
Educate: Learn about balance,
strength and exercise and when
you may need help.
Clinical
Handover
more information, speak
Ryan’s
for all patients, familiesFor
and
carers
with
your nurse.
Rule
Use Ryan’s Rule to get help when you are concerned about a pa
What is clinical handover?
Clinical handover at the
bedside allows the nurses to
discuss your care to ensure it
continues as planned. These
discussions can include allied
health and medical staff.
For all Patients, Families
and
Carers
Who
can call: patients, families or carers.
Use Ryan’s Rule to get help
when you are concerned about
a patient in hospital who is
getting worse, not doing as well
Follow these
steps to raise your concerns.
as expected,
or not improving.
What happens during clinical
handover at the bedside?
During clinical handover, you
will be introduced to the nurse
coming on duty for the next
shift. Information which may be
shared includes:
• Your medical history.
• Your current clinical
condition.
• Tests and procedures that
you have had or that are
scheduled.
• Your need for assistance
with everyday tasks such
as showering and toileting.
• Plans for your discharge,
even if it is a few days
away.
Why is my involvement
important?
You have the right to be
involved in your clinical
handover. Research shows that
patients who are involved in
their own care are more likely
to have better health result.
dge ACT Government Health CARE resources. Photograph source: istockphoto.
Patient
Safety
If you prefer, ask a friend or
family member to speak on
your behalf to ensure you have
the necessary information to
make informed decisions and
choices about your care.
who is getting worse, not doing as well as expected, or not impr
Step 1
Talk to a nurse or doctor about your concerns.
If you are not satisfied with the response.
Step 2
Talk to the nurse in charge of the shift.
If you are not satisfied with the response.
Step 3
Phone 13 Health (13 43 25 84)
or ask a nurse and they will call on your behalf.
Request a Ryan’s Rule Clinical Review and
provide the following information:
• hospital name
• patient’s name
• ward, bed number (if known)
• your contact number.
A Ryan’s Rule nurse or doctor will review the
patient and assist.
17
Allied Health
Staff
Who can help you?
Dietician
Occupational Therapist
Our Nutrition and Dietetics
team will ensure that you have
meal plans specific for your
illness. Nutritionists also
identify and help patients with
malnutrition or swallowing
difficulties.
Occupational Therapy aims to
help people be independent
in everyday life. Occupational
Therapists focus on self-care,
home skills, work and leisure,
and help find new ways for
people to be more independent.
Let your nurse or Nutrition
Assistant know if you have any
allergies or intolerances to food
and the reaction you have to
these foods.
Help yourself recover by
doing usual activities such as
showering, toileting, sitting
out of bed and walking to the
kitchenette while on the ward.
Let your nurse know if you have
lost any weight recently without
trying or are eating less food
than usual.
Pharmacy
Social Worker
Being in hospital can be a
difficult time for many patients,
families and carers. A social
worker can talk with you about
any concerns related to your stay
in hospital and your plans for
discharge.
Audiology
Notify the nursing staff if you
have trouble hearing. A listening
device can be arranged free
of charge for use during your
hospital stay.
If you have hearing aids, please
ask your family/carer to bring
them into hospital, with enough
spare batteries.
nurse know if you have difficulty
with understanding, speaking,
reading or writing.
Physiotherapist
Physiotherapists treat a wide
range of conditions and may
help with rehabilitation after
major surgery or illness.
Getting out of bed and moving
is important for your recovery.
Ensure you have appropriate
clothing and non-slip, secure
footwear.
Bring all of your medication to
hospital, including prescription
medications, supplements and
ointments. These will be kept in
a locked bedside drawer while
you are in hospital.
Psychology
An invoice for discharge
medications will be included in
your new supplies or sent to your
home address. Please advise
staff if you have a concession
card or safety net card, or if your
home address has changed.
You may be able to obtain
support during your stay in
hospital or once you have gone
home.
Let your doctor, nurse or a social
worker know if you feel very
down or worried during your stay
in hospital.
Speech Pathology
Eating and drinking safely is
important for your recovery. Let
your nurse know if you have
difficulty swallowing or usually
need a modified diet or drinks.
Clear communication with you
is important in hospital. Let your
Be prepared for the hire of
equipment on discharge, e.g.
a shower aid, walking aid or a
toilet aid.
19
Hospital
Services
Hospital
Services
What services can help you?
Aboriginal and Torres
Strait Islander Liaison
Service
The Aboriginal and Torres
Strait Islander (A&TSI) Liaison
Officers provide a cultural link
between health professionals
and patients, their families and
friends. They can talk with the
clinical team to help patients
understand their health care
during their hospital stay.
They are located on the Ground
Level, Building 1, near the Blue
Lifts. Their office hours are:
Monday to Friday
8.00am - 4.30pm
Nursing staff can help you
contact this service and arrange
a ward visit by a liaison officer.
Men’s Business: Ext 5787
Women’s Business: Ext 7073
Or speed dial 5 between
8.30am and 4.30pm.
Interpreting Services
Volunteer Services
Phone: (07) 3176 5882 (external) or
Ext 5882 (internal)
Volunteers arrange and provide
support including:
TTY:
(07) 3176 7737 (external) or
Ext 7737 (internal)
Interpreters are free of charge
if English is not your first
language, or if you use sign
language/Auslan.
Nursing or ward reception staff
in your ward can arrange an
interpreter for you in person or
by phone. If possible allow at
least 24 hours to arrange the
service.
It is Queensland Health policy to
use fully accredited professional
interpreters for communication
that is significant to your health
care. Family or friends should
only be used in an emergency
or if the information to be
communicated is of a routine
nature.
The Interpreter Services Office is
located in Administration Services,
Ground Floor, Building 15.
20
Visitors and the public
Volunteers can help you
find your way throughout
the hospital. Volunteers
help many patients to have
better physical access to our
services. These roles include:
Front Door Ushers, Meet and
Greet and the Outpatient Tea
and Coffee Service. If you are
being dropped-off or pickedup at the main entrance or if
visitors are coming to see you,
the volunteers will assist the
moment you arrive at our front
door.
Patients and their family
Volunteers have the time
to listen, encourage and
support you during your stay
in hospital. Sometimes it is
difficult for the clinical staff to
spend as much time with you
as they would like. Volunteers
can provide company and
assistance when you can’t
physically leave the ward.
Volunteers also comfort family
members and keep them
informed about their loved
ones. These roles include: Ward
Library Service, Petals Floristry,
Recreation Support, Intensive
Care Unit Support, Cardiac Peer
Support.
Behind-the-scenes
A lot of the good work the
volunteers do happens away
from the public eye. Reliable
and responsible volunteer
support allows the frontline staff to concentrate on
spending more time helping
you. Fundraisers give time
and talent to raise money
to purchase equipment and
to improve the hospital for
all patients. Volunteers also
draw upon their life skills
and previous professional
experience to assist in
specialist volunteer roles and
projects. These roles include:
Office Support, Crutches
Maintenance, Occupational
Therapy Support and Project
Officers.
24-hours every day for prayer,
meditation or reflection. Contact
Switchboard on Extension 9 or
ask ward staff to arrange a visit
for you.
The Volunteer Services Unit
may be contacted on Ext 5268
between 8.00am and 4.00pm
Monday to Friday. Please
consider volunteering after you
leave the hospital if you are
interested. We are delighted to
accept applications from past
patients.
Religious Services and Prayer
Timetable (also available on the
Chaplain’s Channel-20 Free to
Air):
Pastoral Care and
Worship Centre
To help you in hospital,
volunteers can:
• Spend time with you
• Bring you books and
magazines
• Run errands for you, like
shopping, paying bills etc.
• Take care of your flowers
• Escort you on admission
and discharge and help
with your belongings
• Provide a range of recreational
activities like playing board
games, bingo and cards
• Help you write letters to
loved ones.
Many of our volunteers also
speak other languages and
they are happy to assist you
in your language if they can.
Please ask the ward reception
to call us if you need assistance
with something that is not
mentioned above.
Tuesday
12.00pm Catholic Service
Thursday
12.00pm Anglican Service
Sunday
08.30am Catholic Service
10.15am Combined Service
PAH has a pastoral care service
available 24-hours to suit your
beliefs and needs. Pastoral
Carers are here to help patients,
families and staff in times of
uncertainty or crisis.
Pastoral Carers offer:
• One-on-one support.
• Family support.
• Grief, loss and bereavement
support.
• Sacrament and other rituals.
• Scripture, prayer and
meditation.
If you would like a bible, or to
see a representative from your
faith, please ask your ward
receptionist.
The Worship Centre near
the Main Foyer is open
21
Hospital
Services
Access to Medical Records
Your personal information helps
the hospital to give you the
best possible care. The hospital
protects your information and
respects the privacy of all
patients and their families.
More information about privacy
and security can be found in
the ‘Respecting your Privacy’
brochure or on the Queensland
Health website at www.health.
qld.gov.au.
Queensland Health supports
your right to see your health
records through this process:
• Requests for information
can be made in person
to the Information Access
Unit located on Level
3 of Building 15 at the
hospital. Please bring
formal identification such
as a drivers licence, birth
certificate, or passport.
• You can mail your request
in writing along with
acceptable identification
that has been certified
by a Justice of the Peace
or Commissioner of
Declarations.
Please be aware that
photocopies of paper documents
will not cost money. However,
there will be charges for copies
of other records such as videos,
photographs, and x-rays.
For further information please
speak to a staff member or
contact the Information Access
Unit directly on (07) 3176 5951.
•
•
•
Comments and Complaints
(Patient Surveys)
PAH is committed to improving
care and services to patients,
their families and carers. If
you have any compliments,
suggestions or complaints,
please consider the following
options:
•
Speak to the person
involved in your treatment
such as the Nurse or
Medical Officer.
Speak to the person in
charge of the area such as
the Nurse Unit Manager,
Office Manager, Medical
Officer.
Complete a Compliments,
Suggestions or Complaints
Form which is available at
the reception desk. Staff
can arrange for your form to
be forwarded to the Patient
Liaison Office.
Contact the Patient Liaison
Officer on 3176 5598. The
Patient Liaison Officer will
listen to your concerns and
assist where possible. The
Patient Liaison Officer can
contact the appropriate staff
to assist you or register a
formal complaint at your
request.
If you are unhappy with the
outcome of the review by the
Patient Liaison Office, you can
contact the Office of the Health
Ombudsman on 133 OHO (646)
or email: [email protected].
gov.au
Accreditation
In 2013, PAH received an outstanding accreditation review by the Australian Council on Healthcare
Standards. The Standards were developed to drive safety and quality systems and improve the quality of
health care in Australia. The Standards provide a consistent level of care consumers can expect from health
service organisations.
Magnet
Magnet is an international American program that recognises quality patient care, nursing excellence
and innovations in nursing practice. It is the highest recognition for nursing excellence that can be
awarded internationally. In 2014, PAH became the first health care organisation outside the United
States to receive Magnet designation for the third time. Magnet hospitals are world leaders in patient
care.
22
Fully Furnished Serviced Apartments
• 1 Bedroom
• 2 Bedroom
• Reverse Cycle Air-Conditioning
Beautiful Rooftop Entertaining Centre
with:
• BBQ Facilities
• Outdoor Cinema
• Pool/Spa
• High Speed Wireless Internet
• Designer Kitchen and Bathroom
• Secure Basement Parking
• Ground Floor Stellarossa Café
500m from Eastwood:
• Gabba Central Shopping and Dining
• Logan Road Dining and Antiques
• The Famous Gabba Cricket Ground
• Stones Corner Shopping
Eastwood Apartments is 2km/4mins
away from the PA Hospital.
Please call to arrange a booking:
t _(07) 3180 0299
e_ [email protected]
w_eastwoodbrisbane.com.au
159 Logan Road, Woolloongabba QLD 4102
East Brisbane’s go to apartments for Corporate Letting
Fully Furnished Serviced Apartments
Available Now
*Quote ‘PA Hospital 2015’ to receive 10% off the online advertised price.
Enabling Independence
and a New Lease on Life
At PHOENIX Care we aim to be a one stop shop
for all of your personal needs.
Services may include:
• Special Needs Care
• Personal Care
• Social Support
• Shopping
• Domestic Services
• Meal Preparation
• Gardening
• Handyman Service
• Podiatry
• Physiotherapy
• Nursing Care
• Medication Prompt
• Sleepover Service
• Respite
Our professional and trained staff understand the
difficulties associated with delivering home care
and seek to provide options to meet each family’s
requirements.
• Hairdressing
• Pet Care
• Escort and/or Accompany
•
•
•
•
•
to Appointments
Wound Management
Occupational Therapy
Laundry - Washing /
Folding / Ironing
Family Education
Nurse Practitioner
Ph: 07 3621 3000 E: [email protected] W: www.phoenixcare.com.au
23
Leaving
Hospital
Discharge Planning
•
Talk to the staff about your
plan for returning home.
Areas to consider include
personal care, home safety
and equipment needs, meal
preparation, shopping and
housework. A CHIP nurse
(Community Hospital Interface
Program) is available to discuss
issues, determine eligibility
for government assistance,
and assist with discharge
plans. A Social Work service is
also available for people with
complex needs. Please talk to
the Nurse Unit Manager or CHIP
nurse.
Discharge
PAH aims to have those
patients who are ready
discharged by 10:00am.
Medications
When you leave hospital, your
pharmacist can:
• Give you a list of medicines
to take home, tell you how
to take them, what they are
for and which ones have
been stopped.
• Ensure that you have
enough medicines to
last until you next see
your doctor. This may
include returning your own
medicines to you, and/
or supplying the same
amount of medicine that
your GP might prescribe on
24
•
•
the PBS.
Check the medicines you
brought to hospital and
label them with correct
directions.
Check if any of your
medicines are no longer
needed and explain what
ones have been stopped.
When the hospital
pharmacy supplies you
with medicines, you
will be charged in the
same way that you pay
for prescriptions at your
community pharmacy.
Medications you take with
you will need to be paid for at
the pharmacy on collection.
If not paid on collection, an
invoice will be included with
your new medicine supplies
or sent to your home address.
Please advise staff if you have
a concession card and/or
safety net card or if your home
address has changed.
Assistance with Travel
Queensland’s Patient Travel
Subsidy Scheme gives financial
help to patients who need
specialist medical and dental
services not offered within
their local area. The scheme
assists with the cost of travel
and accommodation for eligible
patients and some travel
escorts. For more information,
ask staff for a PAH Guide to
Accommodation brochure or
contact the Travel Services
Office in Patient Administrative
Services on Ground Floor,
Building 15.
Ambulance Transport or
another medical transport
provider is sometimes used
if there are medical reasons
for alternate travel for some
patients. If this applies to
you, you Nurse Unit Manager
will organise it as part of your
discharge planning.
Transit Care Hub
PAH aims to complete
discharges by 10:00am so that
beds can be prepared for the
next patient. To assist meet this
time, patients who are planned
for discharge will be taken to
the Transit Care Hub.
The Transit Care Hub is a
patient discharge lounge
located on the Ground Floor
near the Orange Lifts. It is a
comfortable area for patients
and carers who are waiting for
relatives, friends, transport or
medication before they leave
the hospital.
To help the speed of discharge,
please have your transport
organised before the day you
leave.
Bowen Hills 53 Brookes Street 3252 2031
Goodna 11 Queen Street 3818 7833
Hillcrest Helen Street 3800 7800
Wynnum 176 Bay Terrace 3348 4133
Strathpine 427 Gympie Road 3205 8655
Victoria Point 7 Bunker Road 3820 9588
Capalaba 8 Redland Bay Road 3390 1333
Arana Hills 4 Patricks Road 3351 8244
North Lakes 73 Lakeview Drive 3886 3412
Ipswich 3281 7831
Hospital
Accounts
Payment of Accounts
Accounts can be paid by cash,
money order, cheque or credit
card (Bankcard, MasterCard,
Visa or Amex, but not Diners
Card). If applicable, please
supply your Pension Number.
The Cashiers Office near
Admissions, Ground Level,
Building 1, is open:
Monday to Friday
8.00am - 4.00pm
(except public holidays)
If you have any concerns about
charges and accounts, contact
the accounts department
(Revenue) on Ext 2179.
Medications
Medications you take home
with you will need to be paid for
at the pharmacy on collection.
Insurance Cover
Private Patients
All patients admitted through
the Emergency Department
or Speciality Outpatients are
given the choice to be treated
as a public or private patient.
Our staff will assist inpatients
to record their choice using the
Patient Election Form.
There is no cost to patients who
have health insurance for most
admissions to this hospital.
26
If you have private health
insurance, a Patient Option
Liaison Officer (POLO) can
confirm if you are eligible for
private treatment at no cost for
your current admission.
Elective surgery patients
admitted from the rooms of
a Visiting Medical Officer will
be charged accommodation,
surgically implanted
prosthetics, radiology,
pathology and Doctors fees.
Patients will need to seek
advice from their doctors and
health funds as to what gaps
may be payable.
If you have any questions about
being a private patient please
contact the POLOs on Ext 5560
or pager 177.
Long Stay Patients
Care of public patients is at no
cost only while they need acute
care. The standard acute care
period is 35 days. This period
can be extended only for a
declared medical reason and
your doctor must complete an
Acute Care Certificate.
If a patient needs to be in
a nursing home or hostel,
hospital staff will help you and
your family to arrange transfer
to a suitable place as quickly as
possible.
Advanced Care Planning
What is advance care planning?
Age, illness or accident may at
some time make it hard for you
to make decisions about your
health care. Advanced Care
Planning means thinking and
making choices now to guide
your future health care.
Make sure your wishes are
respected:
•
•
discuss your future health
care wishes with your
doctor, family and friends
record your wishes by
completing a Statement of
Choices, Enduring Power of
Attorney and/or Advance
Health Directive.
www.mycaremychoices.com.au
If there is no medical reason
for you to receive acute
medical care, a daily fee will be
charged. The fee is set by the
Commonwealth Government.
For more information, contact
the Long Stay Clerk on Ext 2517
or ask your social worker.
DonateLife
Queensland
DonateLife Queensland
Our additional
functions:
•Statewide carer support
groups
•24hour Helpline
•Dementia Design
Consultation
•Library Resources
•Specialised Dementia
Education
•Allied Health Home Visiting
Program
Organ and tissue donation had humble beginnings with the first kidney transplant in Queensland
performed at Princess Alexandra Hospital in 1969.
It has since become an accepted treatment for people with end stage organ failure. DonateLife
Queensland, which is based at the Princess Alexandra Hospital, is part of a national network of
DonateLife agencies which coordinate organ and tissue donation across Australia.
There are some 1,500 Australians on the waiting list for an organ transplant and since organ and
tissue donation began in Australia, over 40,000 people have received a life-saving transplant.
The Australian Organ Donor Register allows you to register your consent to donate. By telling your
family, partner and friends your wishes and registering your consent, you have done the two most
important things to ensure your wish to donate will be carried out.
Visit www.donorregister.gov.au or phone 1800 777 203.
29
Hospital
Maps
Main Building
level map
Floor Plan
Outpatients
Ground D
Main Entry
Outpatients
Ground C
Admissions
Enquiries
Worship Centre
Oncology Daycare
Ground D
Aboriginal and Torres Strait
Islander Liaison Service
Cafeteria
NOSS
Dietitian Outpatients
Diabetes and
Endocrine Unit
Loading
Dock
Radiation Oncology
Carpark
Security
Atrium
Gardens
Diamantina Court
Entry
Outpatients
Ground E
Blue
Lifts
Telehealth
Outpatients
Ground F
Molecular
Imaging Services
Radiation
Oncology
548 Ipswich Road (Cnr Ekibin Rd, opp Caltex)
Annerley (Parking at front door)
Phone 3892 1494
The basic guide to wayfinding in the main building:
•
•
•
7am - 11pm
Everyday
•
PAH Main Building has a Ground level and five floors.
The building is divided into two sections which each have an access lift: Blue and Orange.
Each level of PAH has the same floor plan as indicated above with the level indicated first. e.g.
Ward 5A will be located on the fifth floor at location A - accessed by the Blue Lifts
You will find the full list of wards and clinical departments listed near the main entrance to
Building 1. Alternatively, you can ask for this information at the Information Desk in the foyer. A
volunteer can help you to reach your desired location if you need assistance.
31

Princess Alexandra Hospital - Metro South Health

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