View Xtream Welcome Kit

Get Ready
TO EXPERIENCE INTERNET AND TV
IN A WHOLE NEW WAY
Xtream delivers the simplest, fastest,
most powerful way to access your
TV and Internet.
internet. Now that you are
up and running with the latest and
greatest home technology, we want
to make sure you get the most out
of your new integrated system.
Be
Be prepared
prepared to
to be
be amazed;
amazed,
everything you know about
Internet
internet and TV is about
to change.
SIMPLE. POWERFUL.
Inside you’ll find tips and
easy-to-follow instructions for
some of Xtream’s most advanced
features. For more information
visit mediacomtoday.com and
click customer support.
CONTENTS
Xtream Integration....................... 6
Internet........................................ 7
Wi-Fi.............................................. 7
Email Setup................................. 8
Xtream Flexibility...................... 10
The TiVo® Experience.............. 11
Getting Started......................... 12
TiVo Remote.............................. 12
TiVo Apps................................... 13
Search......................................... 14
Watch Shows............................. 15
Record........................................ 16
TV Anytime, Anywhere............. 17
Digital Phone............................... 19
Home Controller........................ 23
Total Care.................................... 25
Quick Tips................................... 27
Xtream brings internet and
TV together like never before,
combining the fastest in-home
Wi-Fi with an intuitive TiVo DVR
®
to create an easy and seamless
user experience.
Integration
With Xtream speeds ranging from up to
50 Mbps to up to an incredible 150 Mbps,
this new integrated platform was built for
multi-streaming. Your whole family can now
stream HD movies, play online games, download
music and more all at the same time without
affecting speed and performance.
• Powerful in-home Wi-Fi to connect everywhere
• Stream live TV to your tablet or smartphone
• Access apps like Netflix®, Pandora® and YouTube®
on your television
fastest speeds
MEDIACOM’S
At Mediacom, we’re continually
making improvements to our
network to bring you new
technology and new levels of
super-fast internet. Whether
you’re downloading HD videos,
streaming Spotify or running
multiple devices at the same
time, Mediacom has the
speed you need.
®
CONNECT ADDITIONAL DEVICES TO YOUR
WIRELESS NETWORK
You can add additional mobile devices to your home
network once your wireless network is enabled. All you need is the SSID and security key. Select
Wi-Fi or Wireless & Networks from Settings on your
mobile device. Make sure that the Wi-Fi
setting is set to ON. Once your
Wi-Fi is enabled you
should see your Network
SSID. Select your
network and then
type in your
password.
YOUR MEDIACOM EMAIL
WHY DO I NEED A MEDIACOM EMAIL ADDRESS?
Your Mediacom email address is required to access
TV Everywhere programming, such as AMC®,
Showtime Anytime® and HBO GO®.
SM
HOW DO I ESTABLISH MY MEDIACOM
EMAIL ADDRESS?
Go to www.mediacomtoday.com/registration
and follow the instructions. All you need is your
16-digit account number.
HOW DO I ACCESS MY EMAIL?
Visit www.mediacomtoday.com and click on
the Check My Email button in the quick links
portion of the page or use an email client such
as Windows Live to access email on a PC.
CAN I CHANGE MY MEDIACOM EMAIL
SETTINGS?
You can change the settings from the Preferences
tab. For additional information about each setting
click the Help topic.
HOW DO I GET MY MEDIACOM EMAIL ON MY
MOBILE DEVICE?
The instructions will vary depending on the type of
mobile device you have; however, the information
you will need to set your email is:
• Username – Enter your Mediacom email address
• Password – Enter your email account password
• POP server – Enter the name of the secure email
server: mail.mediacombb.net
• Port – Enter the secure port number: 995
• Security type – Select the security: SSL (always)
HOW DO I SET UP ONLINE SECURITY
AND PROTECTION?
To download the free Internet Security Suite software
from Total Defense™, go to www.mediacomcable.com/
site/internet_online_security.html and click
the Download button.
Any room, any screen,
anywhere. Xtream gives
you the flexibility to start
watching a show on your
TV and then finish it on
your tablet or even download
it to your mobile device to
watch on the go.
Flexibility
With a wide range of convenient features,
Xtream lets you see and discover more hit
movies and shows. Plus, you now have the
ability to record and watch your shows whenever
and wherever you want with TiVo® DVR and
TiVo Stream.
• Stream live TV on your favorite devices
throughout your home
• Use TV EverywhereSM to watch TV on the go
• Enjoy over 20,000 On Demand titles
The TiVo Experience
®
The TiVo experience gives
you total control of the TV
programming you love. Plus,
your TiVo DVR connects to
the internet, giving you access
to thousands of On Demand
movies and shows, Netflix ,
Pandora and much more!
®
®
GETTING STARTED
TiVo REMOTE
To program your TiVo remote, press the TiVo logo
button to go to the TiVo Central screen. Then select
Settings & Messages, then Settings, then Remote,
CableCARD & Devices, then Remote Control.
Follow the easy on-screen instructions.
TiVo – Takes you to the TiVo Central* screen
for all TiVo features and settings.
Live TV – Takes you to live TV or use
it to cycle through the tuners.
TV PWR – Turns TV on or off.
Info – Shows info banner while
watching TV. Press again to remove.
Input – Selects input, such as TiVo box,
DVD player, game system, etc.
Zoom – Changes aspect ratio of shows on TV.
Arrows – Navigate menus and program
guide. Press left arrow to stop a recording
and return to info screen.
Select – Choose menu options or shows to record.
Ch Up/Down – Change the channel or page
up/down while in program guide or TiVo menu.
Guide – Takes you to the guide to find shows to
watch/record. Press twice for filtered views.
Thumbs Up/Thumbs Down – Rate shows and
collections for TiVo Suggestions.
Vol/Mute – Control volume on your TV or A/V receiver.
Play – Starts playing a show from My Shows list.
Fast-Forward – Fast-forwards through a show.
Press up to 3x for three speeds.
Pause – Freezes show. Press again to resume watching.
Rewind – Rewind show. Press up to 3x for three speeds.
Advance – Moves forward in 30-sec increments.
Press and hold to jump to end of the show.
Slow – Plays show in slow motion.
Replay – Repeats the last 8 seconds.
Hold to jump to beginning of show.
A, B, C, D – Sort and filter views - look for onscreen tips.
Clear – Removes the display of the info banner or program
guide and deletes titles from My Shows or To Do list.
Enter/Last – Returns you to the last channel tuned
to in live TV.
For more instructions
on using your TiVo
DVR, be sure to visit
www.tivo.com/howto.
GET EASY ACCESS
TO YOUR FAVORITE APPS
NETFLIX
If you have a Netflix
account you can enjoy
over 12,000 movies and
TV episodes, streamed
right to your TiVo® box!
To start enjoying Netflix:
®
1.Press the Home button on the remote.
2.Select Apps & Games.
3.Select TV & Movies.
4.Select Netflix.
5.Select Sign In on the welcome screen.
6.Enter your Netflix email address and password.
SPOTIFY®
Spotify lets you listen
to your favorites and
discover new music
anytime on demand.
With your TiVo remote
you can search albums,
artists and over 30 million tracks. Even browse
and play your playlists right from your TV.
PANDORA®
INTERNET RADIO
Pandora is a free
service that lets
you create custom
internet radio stations
personalized just for you. Tell Pandora one of your
favorite songs, artists, genres or composers, and it will
create a radio station that explores that kind of music.
Pandora plays all your current and old favorites and
introduces you to new songs you’ll love.
SEARCH TV, NETFLIX AND MORE
ONEPASS SEARCHES: A smarter way to enjoy it all.
Gather every episode of a series and add them to your
My Shows list. If a show is not available on TV, OnePass
®
will find them for you from On Demand or Netflix .
Episodes are even organized by season.
SEARCH AND WISHLIST ® SEARCHES: Find what
you love to watch.
From the TiVo Central screen, select Find TV, movies
and videos, then select Search. Enter a few letters of
the show title or an actor’s name,
and the TiVo service searches for
matches. Every time a show matches
your criteria, it’s recorded for you.
To locate your recorded shows,
select WishList Saved Searches.
DISCOVERY BAR: Get personalized
recommendations.
The Discovery Bar is the bar of images across the top
of the TiVo Central screen and other menu screens.
Often, the Discovery Bar displays ideas for shows you
might like based on what shows you record and mark
as your favorites. The Discovery Bar also displays lots
of other great viewing options; popular shows or sports
events that are playing on live TV, items from your
My Shows list, TiVo Suggestions, new video on demand
shows, and more! Press the UP arrow to move up to the
Discovery Bar, then the LEFT and RIGHT arrows to move
around. Select an image that interests
you to learn more about that item.
WATCH YOUR FAVORITES
ANYTIME, ANYPLACE
LIVE TV: Return to live
TV at any time.
When you’re watching a show as it’s
broadcast, you’re watching live TV.
Press the LIVE TV button to go to
live TV from any TiVo® screen.
MY SHOWS: All your recorded
or downloaded programs.
All of your recordings and streaming
videos are found in the My Shows
list. To get to the My Shows list
from any menu screen or from
live TV, just press the TiVo button
twice. (Just press it once if you’re already on the TiVo
Central screen.) You can also see the My Shows list from
any other TiVo DVRs on your home network. Just press
the DOWN arrow until you see the TiVo DVR you want.
Highlight it and press the SELECT button to see that
TiVo DVR’s My Shows list.
GUIDE: Find out what’s on TV now or later!
Press the Guide button to find what’s on right now,
and what’s coming up. Use the arrow keys to move
around the guide. Press FORWARD and BACK to move
right or left one page at a time. Press ADVANCE to move
24 hours ahead and REPLAY to move 24 hours back.
RECORD AND MANAGE WHAT
AND WHEN YOU WATCH
TiVo RECORDINGS: Watch your favorites
on your time.
Take advantage of the Remote Scheduling feature
to find shows and schedule recordings online using
a computer, tablet or smartphone. From your computer,
go to www.tivo.com. Click the “Find TV Shows” tab,
sign in, and select the TiVo DVR you want to receive the
recording. Select the TV show you wish to record, choose
a recording option, and your request will be sent! For
detailed instructions, see tivo.com/remote scheduling.
TiVo SUGGESTIONS: Record shows that
match your preferences.
You can rate any show — whether it’s live, recorded,
or listed in the program guide — by pressing the
THUMBS UP® or THUMBS DOWN® button. You can give
a show up to three Thumbs Up (great!) or three Thumbs
Down (terrible!). TiVo Suggestions uses these ratings to
create a list of shows you might like. The more shows
you rate over time, the better TiVo Suggestions will get
at finding shows based on your interests.
PARENTAL CONTROLS: Controlling access is easy.
Parental Controls help you make sure your family
has access to only those shows you want them to watch.
Set limits on movie and television ratings, lock specific
channels, and prevent viewing of recorded shows
that violate the settings you choose. From the
TiVo Central screen, choose Settings & Messages,
then Parental Controls.
GET THE TIVO APP ON
YOUR ANDROID, iOS DEVICE
OR TABLET FOR THE
ULTIMATE REMOTE CONTROL
®
Easily stream or download shows to your mobile device
using the TiVo app! (Bonus: The TiVo app also lets you
schedule recordings, control live TV, search for shows
and more, right from your mobile device!) Download
the free TiVo app from the iTunes App Store or Google
Play®. For detailed instructions, visit tivo.com/howto.
• Watch live TV or recorded shows on
your mobile device with TiVo Stream.
• Download shows to take with you on the go.
• Schedule recordings from anywhere.
• Browse current listings and What to Watch Now.
• Manage OnePasses and the To Do List.
www.mediacomtoday.com, click on the TV Everywhere
link and choose from the wide selection of channels
and programs. Your Mediacom ID (Mediacom email
address) is required to access some TV Everywhere
programming. To set up your Mediacom ID simply go
to www.mediacomtoday.com/registration.
ON DEMAND
Watch over 20,000 titles of On Demand movies and
shows. Start and stop shows on your schedule. Look
for new titles added daily, including your favorite
shows from NBC, FOX, AMC, Disney and more!
When you have a subscription to a premium service
such as HBO® and Showtime® you will receive access
to its library of titles, including movies currently
playing, new original programming, older episodes,
and special features.
Note: To use the app, you’ll need to make sure that the
“Network Remote Control” setting is enabled on your
box. From TiVo Central, select Settings & Messages >
Settings > Remote, CableCARD, & Devices >
Network Remote Control.
ACCESSING ON DEMAND
You can access On Demand programming by
pressing the On Demand button on your remote
or going to Channel 1.
TV EVERYWHERE LETS
YOU TAKE TV ON THE GO
ORDERING ON DEMAND PROGRAMS
The On Demand Menu displays categories of
programming. Use the buttons on your remote
to select a category and access listings. Follow
the on-screen prompts to complete your order.
SM
You now have access to full episodes of available
shows, movies and live streaming programs as part
of your boundary-free TV service. Mediacom’s TV
Everywhere provides on-the-go access via
any supported desktop, laptop or mobile
device. To access the programs available
through TV Everywhere, just go to
WATCHING ON DEMAND PROGRAMS
Use your remote to pause, fast forward, rewind
and stop most programs.
If you have stopped a program and want to come
back to it later, select Recently Viewed from the
On Demand Menu and highlight the selected
title you’d like to resume.
DIGITAL PHONE
PHONE FEATURES
Now that you have Mediacom’s digital phone service,
you can call anywhere you want in the US, Canada,
Puerto Rico and the US Virgin Islands at no extra charge.
Plus, several free features are included! Please note that
some features may not be available in all areas.
VOICE MAIL
Voice mail service allows you to avoid missing calls if
you are on a call or away from your phone. Mediacom
voice mail will record those messages to help keep you
informed. A voice mailbox is typically associated with your
telephone number. When your number is called and the
line is busy or not answered, the caller hears an outgoing
greeting recorded by you and is given instructions for
leaving a message. When setting up your voice mail and
accessing it for the first time, you must call from your
home phone. During the set up process, you must enter
a Pass Code by following these instructions:
CALLER ID ON TV
Caller ID on TV will display the listed name and number
of the caller on your TV screen, if it is connected to the
service. This feature can be turned off in the Comm Portal,
if you desire. NOTE: Only available to TV customers with
Video On Demand service.
1.Dial your own number, including the area code,
press (*) when you hear the standard system greeting.
2.Follow the audio prompts to set up a Pass Code.
SPEED DIALING
Programs up to eight frequently called phone numbers
as single digit numbers.
3.The new Pass Code must be between 4 and 10
characters and cannot be the last four digits of
your phone number.
4.After setting up your Pass Code, you will be audio
prompted to set up your Greeting.
CALL WAITING
Notifies you with a special tone when a second caller
is trying to reach you. To disable call waiting on a
call-by-call basis, press *70 before dialing your party.
CALLER ID PER CALL BLOCKING
Pressing *67 before you dial a number will block your
caller ID from displaying your number for that call.
CALLER ID – NAME AND NUMBER
Displays the name and number of incoming calls.
CALLER ID FOR CALL WAITING
Displays the name and number of the caller who
is waiting while you are currently on the phone.
CALL FORWARDING
To activate call forwarding, press *72. Dial the number to
which you want to forward your calls. When you hear two
beeps, call forwarding has been activated. To deactivate
call forwarding, press *73.
DO NOT DISTURB
Do not disturb prevents incoming calls from ringing the
phone. To activate press *78. To deactivate – press *79.
CUSTOMER-ORIGINATED TRACE
If you receive a threatening or harassing call, you can
trace the call by pressing *57. You can then follow up
with a local law enforcement agency for further action.
ENHANCED EMERGENCY 911
Allows you to report emergencies. Where Enhanced
911 is available, your phone number, residential
address and name are automatically forwarded
to 911 during the call.
TO ACCESS THE COMM PORTAL (PHONE PORTAL):
Go to www.mediacomtoday.com, click on Customer
Support and you will be able to remotely manage your
phone features, voice mails and more.
THREE-WAY CALLING
A service that permits a three-way conference call. Because
you initiated the call, if you hang up the call is terminated.
HOW TO USE:
1. Place the person you are talking with on hold by
pressing the receiver button (or the “flash” or
“link button”) for one second.
2. A dial tone will follow. Call a second person.
3. When you get an answer, press the receiver button
briefly again. All three of you now will be connected.
When either of the people you called hangs up,
you remain connected to the other person. (While
you are using three-way calling, call waiting is
unavailable.) If the call to the second person does
not go through, press the receiver button (or “flash”
or “link” button) twice. The person you have on
hold will return to the line.
SELECTIVE CALL FORWARDING
When your service is turned ON and the caller is on your
forward list, the call will be rerouted to your “forward-to”
number. If the caller is not on your forward list, the call
will ring at your home as usual. To set up selective call
forwarding simply pick up the handset, listen for the dial
tone, press *63 and follow the prompts.
SELECTIVE CALL ACCEPTANCE
When your service is turned ON, you’ll receive calls
only from those on your acceptance list. Callers who are
not on your list will hear an announcement that you are
not accepting calls at this time. To set up selective call
acceptance pick up the handset, listen for the dial tone,
press *64, and follow the prompts.
NOTES:
You may press 1, 0, or * at any time rather than waiting
for the voice instructions. A separate list is created
for selective call forwarding, selective call rejection
or selective call acceptance.
SELECTIVE CALL REJECTION
When your service is turned ON, callers who are on your
rejection list will hear an announcement that your number
is not accepting calls at this time. All other calls will ring
through as usual.
HOW TO USE:
1.Pick up the handset, listen for the dial tone
and press *60.
2.Listen for an announcement telling you whether
the feature is currently on or off. Follow the voice
instructions and press 3 to turn the feature ON
(if it is currently off), or turn the feature OFF
(if it is currently on).
ANONYMOUS CALL REJECTION
Anonymous call rejection blocks calls from private or
restricted phone numbers. To activate anonymous call
rejection, press *77. Two beeps tell you anonymous call
rejection is turned on. To turn off anonymous call rejection,
press *87.
Controller
HOME
SIMPLIFIED HOME
SECURITY AND CONTROL
This intelligent system gives you the power to
secure and control your home from virtually anywhere.
One simple, intuitive touch screen device serves as
your system’s central hub and lets you easily set up
and customize your home’s security and management
features. With Home Controller’s remote capabilities,
you can use your tablet, smartphone or computer to turn
off and on appliances and lights, adjust your thermostat,
disarm your system, lock your doors and more. You can
even keep your eye on things when you’re not around
with live video monitoring. Plus, your family will enjoy
greater peace of mind knowing your home is monitored
around the clock by our professionally trained emergency
response personnel.
With Mediacom’s Home Controller, you’re never
far from home.
Mediacom Home Automation, LLC
License Numbers:
AZ: ROC 292103, BTR 18820-0
MN: TS677492
IOWA: AC-230
DE: FAL-0325, FAC-0337, SSPS 14-266
FL: EC0003057
MD: 107-1986
AL: 1676
IL: 127-001614
SECURITY FEATURES
nhance your security with window, door,
E
moisture and motion sensors, carbon
monoxide and smoke detectors.
RAPID RESPONSE
our home is constantly monitored by
Y
our UL-certified response center.
CUSTOMIZED ALERTS
eceive text and email alerts to let you
R
know your kids got home from school
or your front door was opened.
VIDEO ACCESS
heck in on your home via live
C
streaming video.
REMOTE CONTROL
ontrol your thermostat, lights,
C
door locks,appliances and more.
TOTAL CARE
Mediacom Total Care makes it simple to access your account,
make changes to your equipment and connect with customer
support anytime, anyplace, any way you want.
A NEW, SMARTER AUTOMATED
PHONE SYSTEM
With voice recognition capabilities, our interactive phone
system guides you through self-service options such as
paying your bill, troubleshooting your account, or managing
your appointment. Just state the reason for your call and the
system will help you fix the issue or send you to an agent
who can help.
CUSTOMER SERVICE ON
YOUR SCHEDULE
We know your time is valuable. That’s why we offer a
callback option between the hours of 8AM and 8PM CST.
If you call customer support and an agent is not available
right away, we can hold your place in line and an agent
will call you back as soon as they are available. If you go to
our support website or use our smartphone app, you can
schedule a call for a specific time of the day that is most
convenient for you.
SUPPORT CHANNELS
MobileCARE App
Our customer service app for iPhone, iPad or Android
devices offers an easy way to troubleshoot and resolve
service inquiries, manage appointments, view or pay bills,
see data usage and check for outages. You can download
the free MobileCARE app from GooglePlay® or the iTunes®
App Store. If you already have an online billing profile,
you can log into MobileCARE with the same credentials.
Otherwise, you will need to register by providing
your account and PIN, which can be found on your
billing statement.
CUSTOMER SUPPORT WEBSITE AND CHAT
This platform allows you to service your account online.
You have access to account information, troubleshooting
tools, data usage monitoring, and FAQs. You can also chat
with a Mediacom representative, interact with our social
media team and participate in our customer forums.
Just go to www.mediacomtoday.com and click on
“Customer Support.”
SOCIAL MEDIA SUPPORT
Mediacom can also answer your questions or provide
product information on Facebook. Send us a message at
facebook.com/mediacomcable or @MediacomSupport.
You Come First
SATISFACTION POLICY
Our number one priority is you and delivering
exceptional customer care to you is crucial. In the
event you experience a problem with your bill or
service, you can call Mediacom at 1-855-MEDIACOM
or you may write to:
Mediacom
ATTN: Customer Service Department
1 Mediacom Way
Mediacom Park, NY 10918
If you believe Mediacom has not properly resolved your
issue, you may contact your local franchise authority,
which is listed on your monthly bill. If you have specific
complaints regarding closed captioning, please
submit written complaints to the dedicated contact
at the address listed on your bill for closedcaptioning
problems, or email [email protected].
ONLINE BILLING
Register for My Account and get the flexibility
and convenience of accessing your account anytime.
View your bill, see recent account activity and make
online payments, all from one location. You’ll also have
the ability to set up billing preferences such as auto-pay
and paperless statements. Registration is easy; all you
need is a copy of your current bill.
Cable modem. You have a problem if:
• You can’t browse the internet.
• It takes a long time for your computer to connect
to the internet or can’t connect at all.
• There has been a power outage.
• You’re hooking up or unhooking a router in your
wireless network.
To reboot your cable modem:
self-service and quick tips
1.Verify whether the modem has a battery backup.
If there’s a battery, remove it. If there’s no battery,
continue to step 2.
GETTING YOUR CABLE TV
PICTURE BACK TO NORMAL
AND YOUR INTERNET BACK
UP TO SPEED
2.Unplug the power from the modem. If the lights
do not go off, there’s a battery in the EMTA.
• The on-screen guide is showing only some channel
information or none at all.
5. Wait at least 30 seconds.
• The time on the interactive program guide is incorrect.
• The picture is “tiling,” or breaking up into small squares.
• There’s no sound, even when volume is turned up.
If one of these issues applies to your situation,
here’s what to do:
1.Unplug the set-top box’s power cord from the
wall outlet or power strip, or unplug the power
inlet on the back of box.
2. Wait 20 seconds.
3. Plug the power cord back in.
The set-top box will then begin to cycle through its
startup process, which may take a minimum of 20
minutes. (The TV guide information display will read
“to be announced” during the cycle.) When it’s done,
you should be reconnected.
3.If you’re using a router to link several computers,
unplug the power cord from the router.
4. Shut down the computer.
6.Check the cables on the back of the modem,
PC and router to make sure that everything’s
securely connected.
7.Verify that the telephone cord is plugged into
the port labeled Tel 1/2 or Tel 1 on the back
of the modem. Do not use Tel 2.
8. Plug in only the modem’s power cord.
9.Wait until the modem has completed the startup
process before proceeding. The lights will light up,
go out, and come on one at a time.
10. Plug the power into the router.
11. Wait for the router to complete the startup process.
12. Start the computer.
13. If there’s a battery, reinstall it in the modem.
If you’re still having problems connecting to the internet,
not getting a dial tone, experiencing phone-related
problems, or the lights on the modem aren’t coming on
correctly, contact Mediacom’s Internet Technical Support.
CUSTOMER SUPPORT
1-855-MEDIACOM
TOTAL CARE
@MediacomSupport
facebook.com/mediacomcable
mediacomcable.com/chat
Customer Support website:
Go to mediacomtoday.com and
click on Customer Support
Available now for your iPhone,
iPad or Android device