Management Report_1T15_Versao_03062015-17h34

Transcription

This document is based on the Consolidated Financial Statements of CAIXA on March 31,
2015, and contains statements about expectations, growth estimates, projections of results.
These statements are not guarantee of future performance and involve risks and uncertainties
that could extrapolate the control of Management, and may thus result in balances and values
different from those anticipated and discussed herein.
Since June 30, 2010, the information presented is consolidated and includes statements from
both CAIXA Financial Institution and CaixaPAR company, wholly CAIXA-owned subsidiary.
Managerial statements for previous periods may have been reclassified for comparative
purposes, generating possible differences with accounting publications due to reallocations or
any grouping of items, which aim to provide a better understanding or vision of changes in
assets, liabilities and results, or preserve data comparability between periods.
The figures shown as totals in certain tables may not be an arithmetic aggregation of the
figures that precede them due to rounding adjustments. All indexes and variations presented
were calculated based on whole numbers, there may be divergence when the calculation is
made on the rounded values.
2
CAIXA Management Report - 1Q15
Hereafter, we present the results achieved and actions taken by CAIXA in the first quarter of 2015,
according to the accounting practices adopted in Brazil, applied to institutions authorized to operate by
the Central Bank of Brazil.
MANAGEMENT REPORT – 1Q15
INTRODUCTION
On February 23, 2015 the new President of the Institution took office, Mrs. Miriam Aparecida Belchior, exMinister of the Planning and Budget Management. The President Miriam is committed to lead CAIXA and
continues the historical vocation of this Institution, raising it to new levels of performance, in line with the
policies aimed at reducing social and regional inequalities, the investment induction and dynamism of the
Brazilian economy.
In the first quarter of 2015, CAIXA obtained net profit of R$ 1.5 billion, 2.5% higher than the registered in
the same period of 2014. The amplified loan portfolio balance totaled R$ 624.4 billion, evolution of 20.1%
in 12 months, highlighting the housing credit, 24.6% higher than the registered in first quarter of 2014,
reaching a balance of R$ 354.2 billion, which represents 68.2% of the market.
As a result of actions to increase operational efficiency, CAIXA improved, again, its operating efficiency
ratio in 4.4 p.p., if compared to the same period of 2014, reaching 55.1% in March 2015.
In the execution of government programs, during the quarter, R$ 7.0 billion in social benefits and R$ 49.1
billion in benefits to workers were paid, increases of 7.5% and 12.0% in 12 months, respectively.
Moreover, CAIXA is present in all Brazilian cities, with 66.8 thousand service points, including own units,
lotteries and correspondent outlets, 18 itinerant units and 2 riverboat branches. All this to provide comfort
and convenience to the 80.2 million customers.
This report presents CAIXA results in the first quarter of 2015, that endorse its role as a financial institution
and public policies agent, and justify the recognition by society as one of the Institutions that most contribute
to the growth of the country and the improvement people life quality.
3
CUSTOMERS AND SERVICE
SERVICE CHANNELS
CAIXA is more than a bank, for this reason, the
Institution aims to improve and enlarge the
relationship
with
its
customers
and
invests
constantly in improving its products and services,
expanding its channels towards the excellence in
Source: CAIXA website, 2015.
service to their customers.
In the first quarter of 2015, CAIXA’s customer
At the virtual ambient, the Institution offers to its
base reached 80.2 million of account holders and
customers the application “access to the account”
savers, increment of 8.7% in 12 months and 2.3%
by smartphones, and Internet Banking (including
in relation to the latest quarter of 2014. The
tablets) that reached in the first quarter of 2015, a
individual portfolio reached 78.0 million and the
basis of 2.1 million and 12.5 million users,
corporate
respectively.
portfolio,
2.1
million,
respective
evolutions of 8.8% and 5.6%, comparing to the
first quarter of 2014.
service points. There are 4.2 thousand branches
and service points, 30.5 thousand of lotteries and
correspondent outlets, 32.1 thousand machines
around
branches,
18
registered
users
basis
for
access
via
smartphones has doubled if compared to the first
Nowadays, CAIXA network has 66.8 thousand
distributed
The
the
truck
country,
based
2
units
riverboat
and
3
representative offices abroad (Japan, USA and
Venezuela). Beyond that, CAIXA offers 16.2
thousand Banco24Horas terminals.
quarter of 2014 and the users basis to access
Internet Banking CAIXA increased 18.7% in the
same comparison. In these channels were made
409.9
millon
transactions,
corresponding
to
20.3% of the total transactions in the period.
CAIXA’s website is one of the most accessed
banking website in Brazil. It was reformulated in
consultation with the main users - customers,
employees, beneficiaries of social programs and
We highlight that all agencies and service points
bettors. The result was a more modern website for
are in comply with all the legal requirements to
Brazilian people. On its platform you can find
promote
with
easily all information about saving, own house,
disabilities or reduced mobility, particularly the
credit cards, FGTS, INSS and Social Security,
Law n. 10,098/2000, Decree n. 5,296/2004
among others interests.
the
Accessibility
of
people
and the ABNT technical standards applicable.
4
ECONOMICECONOMIC-FINANCIAL PERFORMANCE
PERFORMANCE
In March 2015, CAIXA’s assets totaled R$ 1.1 trillion, increment of 18.5% in 12 months and 1.3% in
relation to the latest quarter of 2014. Amplified loan operations represented 57.9% from this total, with
R$ 624.4 billion, and securities with R$ 174.2 billion corresponding to 16.1% of the total assets.
Items (in R$ Billion)
1Q13
1Q14
1Q15
CAIXA's Asset
731
910
1,078
Ampplified Loan Portfolio
391
520
624
Saving Deposits
182
215
233
Managed assets (Third party)
603
675
755
The assets under management by CAIXA totaled R$ 1.8 trillion, highlight to FGTS with a balance of
R$ 426.4 billion, and Asset Management that amounted R$ 246.7 billion, evolutions of 12.5% and 8.3%,
in 12 months, respectively. Comparing to the latest quarter of 2014, those evolutions corresponded to 3.8%
and 4.9%, respectively.
Of total liabilities, 39.0% consisted in deposits and 29.2% were funding and notes in the open market. Time
deposits with a balance of R$ 25.8 billion, growth of 6.2%, and demand deposits totaled R$ 148.4 billion,
evolution of 21.8% in relation to the previous year. Comparing to the latest quarter of 2014, demand
deposits growth of 3.8%.
In the first quarter of 2015, CAIXA’s net profit totaled R$ 1.5 billion. The most important factors influencing
the result were the evolution of 35.3% of income from loan operations and the growth of 88.2% in income
from securities and derivatives financial instruments, in relation to the first quarter of 2014. Operating profit
was R$ 806.0 million, growth of 19.4% in relation to the registered in the fourth quarter of 2014.
CAIXA’s net equity showed a balance of R$ 62.3 billion, including R$ 35.9 billion in Hybrid capital and
debt instrument eligible as capital to compose the main capital in Basel III. The return on average equity was
13.7% in the last 12 months.
At the end of March 2015, Total Capital Ratio was 14.6%, 3.6 p.p. above the legal requirement of 11%.
5
The results directly reflected the goals established by the company that aimed to promote the efficient
management of its resources, taking it to new levels of operational efficiency, contributing to the
maintenance of sustainable results.
Ratios (in %)
1Q13
1Q14
1Q15
Return on Average Assets (accumulated 12 months)
0.9
0.8
0.7
Return on Average Equity (accumulated 12 months)*
25.1
23.7
13.7
Total Capital Ratio
14.2
13.7
14.6
Public Sector Debt
29.3
27.6
29.0
Fee Income / Administrative Expenses (accumulated 12m)
64.0
63.5
64.3
103.7
102.2
102.7
61.3
59.5
55.1
Fee Income / Personnel Expenses (accumulated 12m)
Operating Efficiency Ratio (accumulated 12m)
*According to CMN Resolution 4,192/13, includes the Hybrid capital and debt instrumets eligible as capital, in amount of R$ 8.0
billion from December 2013 and more R$ 27.9 billion from July 2014.
SECURITIES AND DERIVATIVES
DERIVATIVES FINANCIAL INSTRUMENTS
At the end of the first quarter of 2015, securities
In compliance with the dispositions of BACEN
and derivatives financial instruments portfolio had
Circular 3,068/2001, Article 8º, CAIXA states the
a balance of
R$ 174.2 billion, of which
intention of maintaining the securities classified
R$ 153.2 billion were government bonds and
Tier III, which totaled R$ 50.1 billion in March
R$ 18.1 billion were private-issued securities.
2015, until their respective maturities, and also
Operations
with
securities
and
derivatives
financial instruments reached R$ 11.4 billion,
states to have the financial capability required to
do so.
88.2% higher than the registered in the first
quarter of 2014. Influenced mainly by the SELIC
rate and the increase in the portfolio.
6
AMPLIFIED LOAN PORTFOLIO
PORTFOLIO
In the first quarter 2015, CAIXA’s
Corporate segment presented a balance of
amplified loan portfolio reached a
R$ 95.0 billion, growth of 0.7% in 12 months,
balance
totaling R$ 27.1 billion hired.
of
R$
624.4
billion,
evolution of 20.1% in relation to the same period
Commercial Loan
of last year. Comparing to the latest quarter 2014
the growth was 3.2%. New loans totaled
(in R$ billion)
R$
113.5 billion. We highlight the commercial loan
1Q15
63.6
portfolio with a balance of R$ 192.4 billion and
R$ 63.6 billion of new contracts in the period,
amounts
6.5%
registered
in
and
the
2.1%
first
higher
quarter
63.1
187.0
2014,
2Q14
64.4
186.9
1Q14
Total Loan
4Q14
18.2
624.4
2Q14
15.9
1Q14
14.5
Credit Income
180.6
Balance
At the end of the first quarter 2015, sanitation and
infrastructure operations presented a balance of
605.0
17.7
3Q14
62.4
Contracting
(in R$ billion)
19.6
190.3
3Q14
respectively.
1Q15
69.5
the
than
of
4Q14
192.4
576.4
552.1
519.8
Total Loan
Operations with individuals reached a balance of
R$ 97.4 billion, growth of 12.9% in 12 months.
Contracting increased 5.9%, with a balance of
R$ 36.6 billion in the first quarter 2015.
R$ 60.1 billion, increment of 51.0% in relation to
the same period of last year. Comparing to the
latest quarter 2014, the evolutions was 6.0%.
New loans in this segment reached the amount of
R$ 1.6 billion.
From these, R$ 943.0 million were hired in
electric power and logistic financing, R$ 497.0
million in urban infrastructure and R$ 150.0
million in multisectoral activities in the segment.
Among the individual segment products, we
highlight the payroll deduction loans with amount
contracted of R$ 6.8 billion and balance of R$
54.0 billion. The market share was 20.8%, in
March 2014.
7
At the end of the quarter, the balance
In “My House, My Life Program”, R$ 11.1 billion
of
reached
were engaged in the first quarter 2015, totaling
R$ 354.2 billion, 24.6% higher than
102.6 thousand housing units. Of this amount,
real
estate
portfolio
2014.
2.4% were destined to families with maximum
Comparing to the latest quarter 2014, the
income of R$ 1.6 thousand fully subsidized by the
evolution was 4.2%. CAIXA remained the market
program.
leader with 68.2% of market share, not including
CAIXA Rural Credit reached a balance of R$ 5.3
mortgage-backed securities.
billion in March 2015, evolution of 94.5% in
the
registered
Contracts
in
in
the
housing
first
loan
quarter
portfolio
totaled
R$ 27.1 billion until March 2015, of this amount,
R$ 10.7 billion were engaged with FGTS
resources, including subsidies, R$ 16.3 billion
relation to the same period of the previous year.
Comparing to the latest quarter 2014, the
evolution was 7.2%. In the period, contracting
totaled R$ 942.0 million.
with Brazilian Savings and Loans System (Sistema
The loan portfolio quality remained high during
Brasileiro de Poupança e Empréstimo, or SBPE)
the period, approximately 91% of its total
resources and R$ 88.0 million engaged with other
classified in ratings from AA-C. The delinquency
resources.
rate was 2.9%.
Housing Loan
(in R$ billion)
1Q15 27.1
4Q14
34.6
3Q14
32.7
2Q14
34.3
1Q14 27.2
Contracting
8
354.2
339.8
320.6
303.5
284.3
Balance
DEPOSITS AND FUNDING
The total funding reached a balance of R$ 851.3
Demand deposits totaled R$ 25.8 billion and time
billion in March 2015, evolution of 20.2% in
deposits, R$ 148.4 billion, increase of 21.8% in
relation to the same period of the previous year.
relation to March 2014. Certificate of Bank
Comparing to the latest quarter of 2014, the
Deposit - CDB resources represented 62.8% of the
growth was 4.3%.
time
CAIXA deposits reached a balance of R$ 420.7
billion, increase of 12.2% in 12 months. Savings
deposits,
accounting
R$
93.2
billion,
increment of 23.5% in relation to the same period
of 2014.
totaled a balance of R$ 233.2 billion, growth of
Judicial deposits expanded 19.0% in 12 months,
8.6% in relation to march 2014.
reaching a balance of R$ 55.2 billion. The
In the quarter, 2.2 million of savings accounts
were opened, totaling 59.2 million at the end of
remaining deposits totaled a balance of R$ 13.0
billion.
the period, evolution of 10.1% in relation to the
In March 2015, Mortgage linked notes, local
same period of the previous year. Comparing to
credit notes and agribusiness credit notes totaled
the latest quarter 2014, the increase was 1.6%.
R$ 9.9 billion of net funding and balance of
CAIXA’s current account basis totaled 26.2 million
R$ 140.4 billion, increase of 55.1%, if compared
distributed as follows: 24.0 million of individual
to March 2014, and 10.6% higher than the latest
accounts (including CAIXA Easy Account - CAIXA
quarter of the previous year.
Fácil), and 2.2 million of corporate accounts.
Deposits Balance Composition
Quantity of Accounts
(In million)
1Q15
2.2
1Q14
2.1
Corporate
9.9
10.6
CAIXA Easy Account
14.1
13.5
Individuals
Demand
Deposits
6.1%
Saving
Accounts
55.5%
Time
Deposits
35.3%
Other
Deposits
3.1%
9
Emphasis on the mortgage linked notes that
In relation to the international funding, CAIXA
evolved 65.8%, reaching a balance of R$ 98.7
totaled a balance of R$ 22.5 billion, an increase
billion in the quarter, corresponding to 54.3% of
of 141.3% in 12 months, and 38,8% in relation to
market share. Local credit notes reached a
the last quarter of 2014, including international
balance of R$ 40.0 billion, growth of 40.4% in
emissions and foreign loans.
12 months.
ASSET MANAGEMENTS
Net equity of asset managements and managed
At the end of March, the Institution participated
portfolio reached a balance of R$ 511.6 billion in
with 8.6% of market funds, according to the
first quarter 2015, including FI FIC and FI FGTS.
National
Exclusive funds totaled a balance of R$ 168.6
Participants (ANBIMA).
billion, and retail funds, R$ 108.9 billion,
At the end of the quarter, CAIXA administrated
increment of 7.0% in 12 months, and 11.6% in
443 products of investment, of which 418 asset
relation to the latest quarter 2014.
management (36 FI FIC) and 25 managed
Asset
managements
totaled
a
balance
of
R$ 246.7 billion at the end of March 2015,
Association
of
Capital
Markets
portfolios. In the period, were launched 6 asset
managements.
evolution 8.3% in 12 months and 4.9% higher in
the quarter.
Fonte: CAIXA News, 2014.
10
CREDIT AND DEBIT CARDS
CARDS
CAIXA’s cards customers performed 357.9 million
Credit cards has reached a basis of 9.1 million in
of transactions, corresponding to a financial
Elo,
volume of R$ 27.4 billion in first quarter 2015.
performed
The evolution of the transactions was 19.1% while
corresponding to a financial volume of R$ 9.9
the turnover grew 18.4% in relation to the same
billion.
period of the previous year.
Elo cards base increased 61.2% in 12 months,
Debit cards reached a basis of 85.3 million in
reaching the mark of 30.6 million, from these 29.9
MasterCard, VISA Electron and Elo banners, 1.1%
million were debt cards and 664.9 thousand were
higher in comparison to the same period of 2014.
credit cards. Comparing to the fourth quarter
These cards performed more than 275.9 million
2014, the evolution was 15.2%.
MasterCard
and
82.0
VISA
million
banners.
Were
transactions,
transactions, which represented an increment of
21.9% in 12 months and a financial volume of
R$ 17.5 billion.
BANKING SERVICES
During the first quarter 2015, 2.0 billion of
Moreover, in partnership with “CAIXA Seguros”
banking transactions were performed, evolution of
Group, CAIXA provides its clients with products
17.5% if compared to the same period of the
such as life, real estate and vehicle insurance,
previous year.
capitalization certificates, private pension and
Transactions using cellphones and smartphones
consortium that earned R$ 181.3 million, 35.3%
higher than the value traded in the same period of
totaled 70.0 million in the first quarter 2015.
2014.
The increasing transactions reflected the evolution
of 14.9% in income from services and fees totaling
R$ 4.9 billion in the first quarter of 2015. From
these,
we
highlight
banking
services
with
R$ 1.6 billion, increase of 26.8% in 12 months.
Source: CAIXA website, 2015.
11
GOVERNMENT SERVICES
As the main operating agent of the Federal
The FGTS collection reached R$ 29.0 billion and
Government social programs, CAIXA contributes
withdrawals totaled R$ 22.1 billion. At the end of
actively to eradicating poverty and improving
the first quarter 2015, the Fund was comprised for
income distribution for the Brazilian population. In
135.2 million of active accounts.
the first quarter of 2015, approximately 41.3
In March, CAIXA formally received the certification
million of social benefits were paid, corresponding
of ISO 9001:2008 - Quality Management System,
to R$ 7.0 billion.
which evaluates all management and operational
The
main
income
transfer
program,
Family
FGTS processes.
Allowance (Bolsa Família) has paid about 39.7
This
million of benefits in the period, which totaled
accordance with a quality system compliant with
R$ 6.7 billion.
the highest international standards of quality and
In relation to the programs intended for workers,
management.
certification
validates
the
process
the Institution paid 36.9 million of benefits during
the first quarter, totaling R$ 49.1 billion, including
Unemployment Insurance (Seguro Desemprego),
Salary Allowance (Abono Salarial) and Brazilian
Social Integration Program—PIS, corresponding to
R$ 10.6 billion.
Retirement and pensions to the beneficiaries of
National Institute of Social Security - INSS totaled
16.3 million, representing an amount of R$ 16.5
billion.
12
Source: CAIXA News, 2015.
in
LOTTERIES
Products and processes managed by CAIXA Lotteries are globally recognized as excellent, certified for
safety by the World Lottery Association - WLA. In first quarter of 2015, CAIXA participated in the Lotteries
International Seminar in Argentina. In this event representatives from 12 countries attended and discussed
issues related to betting and benefits, technology and marketing products in retail outlets, highlighting the
success of the bettings in Latin America, as well as questions about preventing and combating money
laundering.
In the first quarter of 2015, CAIXA Lottery revenue was R$ 2.7 billion. We highlight Quina, Lotogol and
Loto Fácil products which increased by 32.5%, 27.0% and 11.9%, respectively, in relation to the same
period of the previous year.
Social Destination
In addition to provide the dreams of million gamblers for their
millionaire awards, CAIXA Lotteries are important source of
resources for social development. From the amounts collected
in the Lotteries portfolio in the period, approximately R$ 1.0
National
Penitentiary
Fund
8.2%
billion were transferred to social programs from the federal
Social
Security
45.9%
National
Sport
18.8%
government in areas of social security, sport, culture, public
safety, education and health.
Lotteries Destination (in R$ million)
National
National Health
Cultural Fund
Fund
7.7%
0.1%
Financing
Student (FIES)
19.3%
1Q13
1Q14
1Q15
Social destination
894
1,055
1,000
Prizes
890
1,068
1,018
Taxes
197
214
196
Expenses of Costs and Maintenance
472
556
526
2,453
2,893
2,741
Total
13
STRATEGIC INVESTMENTS
INVESTMENTS
CAIXA’s conglomerate, group of companies formed by the financial institution CAIXA and its direct and
indirect interests, seeks to optimize its performance from the capture gains arising from the integration with
their interests. CAIXA's investments are managed by CAIXA Participações - CAIXAPAR, and their
allocations identified as long-term partnerships and strategic character.
The CAIXA Conglomerate Policy was approved in 2014 and establishes guidelines for the management,
investments and hiring within the Conglomerate, covering the business relationship and governance
between CAIXA and the others companies of that conglomerate and seeking to establish strategic
partnerships that enable access, on competitive conditions, to markets considered strategic and services
that enable to achieve their goals.
In this context, we highligth the folowing strategic and comercial partners:
•
Banco Pan (payroll deduction loans, vehicles, housing, high income segment and insurance );
•
CAIXA Seguros (insurance, capitalization, pension and health);
•
Elo, Vale Presente e CIELO: for cards market;
•
CAIXA Crescer (microfinance);
•
Partners with support profile CAIXA operations, such as Capgemini (IT) and TecBan (service
network);
•
Branes (support in the capture and processing credit transactions); and
•
Habitar (correspondents network for housing).
Compositions of Investments (in R$ million)
CAIXA Seguros Holding S.A.
Banco PAN
Capgemini
1Q14
1Q15
1,858.5
709.7
2,187.8
479.4
2,612.4
994.2
298.6
266.4
228.8
Elo Serviços
9.6
14.7
16.7
CIBRASEC – Cia Brasileira de Securitização
6.9
6.7
6.7
Caixa Seguros Participações - CSP
-
42.4
-
Crescer
-
8.1
0.4
Branes
-
1.9
1.8
BIAPE
1.1
0.6
0.6
120.8
128.8
201.6
176.3
79.3
222.8
39.7
39.0
32.6
TECBAN
-
-
60.6
PAN Corretora
-
-
26.0
10.7
3,184.3
51.4
3,476.3
8.9
4,292.1
FGO - Fundo de Garantia de Operações
FGHAB - Fundo Garantidor da Habitação Popular
Asset Management - Share
Others
TOTAL
14
1Q13
CORPORATE GOVERNANCE
CAIXA maintains its performance to become a
As part of its governance system, the Institution has
benchmark in corporate governance practices,
instruments that ensure the inhibition of interest
either by the current management model, which
conflicts between its various levels of management.
has governance as one of its components, either
In addition to
by adopting management practices aligned to
participation
principles
equity,
segregated areas as board members, CAIXA’s
responsibility,
Statute contains other segregation rules of duties
such
accountability,
compliance,
as
transparency,
corporate
strategic
social
risk
management
and
the rules related to the nonof
the
Vice-Presidents
of
the
that should be observed by the management.
sustainability. Principles that materialize in various
In the first quarter of 2015, the Corporate
management tools, such as the CAIXA’s Code of
Governance
Ethics and CAIXA’s Performance Policies.
appropriate to the current context, which had its
Its corporate governance is structured in a system
scope extended to CAIXA’s subsidiaries. This
that emphasizes an agile and decentralized
action seeks to promote improvements in the
collegial decision by means of instruments that
practices adopted by the institution and contribute
helps the strategic decision, the organization of
to the consolidation of its governance model.
decision levels, the work agenda and vision of the
CAIXA provides information about its corporate
key management issues.
governance
CAIXA has collegiate and specific unit that
www.caixa.gov.br/sobre-a-caixa/governanca-
perform the functions related to supervision and
corporativa.
Policy has
on
the
been reviewed and
website
http://
oversight of CAIXA’s administrators management,
besides monitoring and external control agencies.
15
INTERNATIONAL OPERATIONS
OPERATIONS
CAIXA international operation is aligned to the
England, Ireland, Italy, Japan, Paraguay, Portugal,
expectations of the Federal Government to support
Switzerland and Uruguay, totaling until now 41
Brazilians living abroad and the institutions from
service centers in 17 countries.
several countries, through the provision of services,
In addition, the Technical Cooperation agreement
products and sending remittances to Brazil.
was signed in accordance with the Nicaraguan
By means of the Remittance Program, living
abroad customers can send money to Brazil. The
program raised in the first quarter of 2015,
R$ 122.0 million through the corresponding banks
and partner banks, 31.4% higher than the
registered in the same period of 2014.
government for institutional support to the Program
"Viviendas Social Interés" of that country, which
aims to present the alternative housing financing
implemented in Brazil for low-income families and
prepare adequate proposals to the conditions of
that population.
Also in March CAIXA received a delegation of the
In the foreign trade segment, CAIXA performed in
Caribbean Development Bank - CDB whose goal
the first quarter this year, R$ 483 million in foreign
was understand the “My House, My Life Program”.
exchange operations and working capital to
The housing issue is considered a priority for that
finance exports.
Institution, because the Caribbean countries have,
In March and April, CAIXA’s Representative
Offices
in
Venezuela,
USA
and
Japan
in general, housing shortage, especially in the low
income segment.
accomplished training workshops focusing on
expansion of the FGTS withdrawal request for
consular posts of Brazil abroad service. The
training will allow consular offices start to attend
Brazilian workers who want to enter requests to
the FGTS withdrawal.
Nowadays the service is available in Brazil
representations in Germany, Argentina, Austria,
Belgium, Bolivia, Spain, USA, France, Holland,
16
INTERNAL CONTROLS
CAIXA’s Internal Control System is composed of
Among its compliance activities we highligt the
policies, rules, standards of conduct and culture
money laundering prevention, and combating the
adopted by the Institution to achieve its goals, to
financing
provide
financial
guidelines of this activity are consolidated in the
information, and to have all its activities performed
Prevention of Money Laundering Policy and
in accordance with the laws and internal and
Terrorism Financing.
consistent
managerial
and
external rules, reducing the risk of damages to its
image.
of
terrorism
and
corruption.
The
Models for risk assessment of market, credit and
operational risks are monitored for compliance
The Institution’s Internal Controls Policy and
and control, within the guidelines, principles and
Compliance aims at establishing principles and
procedures approved by the Risk and Capital
guidelines that promote conditions to ensure the
Committee,
effectiveness of CAIXA’s Internal Control System,
published by the Central Bank and the Bank for
structured according to the five COSO (Committee
International Settlements - BIS.
of Sponsoring Organizations of the Treadway
Commission) components: control environment, risk
assessment, control activities and compliance,
monitoring, information and communication.
as
well
as
external
standards
The process of recording information regarding the
activities of Internal Controls developed by the
Institution’s various units is automated, supporting
the monitoring of the system and the preparation
Verification of compliance with this Policy is
of Internal Control Reports in compliance with
conducted through the monitoring of the system,
Resolution CMN 2,554/1998, Circular BACEN
which is the evaluation of a set of indicators
3,467/2009
developed from the principles and guidelines of
Communication 003/2010, as well as CVM
the Policy, measured and punctuated in order to
Instruction 505/2011.
and
IBRACON
Technical
show the degree of maturity of CAIXA internal
controls.
In adherence to the current CAIXA Management
Model, the activities of monitoring indicators
related to the relevant risks of the Institution were
started in order to identify possible deficiencies in
controls and forward
solutions alongside the
responsible areas.
17
RISK AND CAPITAL MANAGEMENT
MANAGEMENT
CAIXA adopts national and international good
The risk management activities are segregated
practices in the management of credit risks,
from the business and audit activities, and are
operational,
rate,
maintained independent structures of monitoring
concentration, counterparty, strategy, reputation,
models in order to avoid conflicts of interest and
actuarial and environmental, including an active
safeguard the impartiality of the work performed.
capital management in line with the principles,
The credit risk control occurs by monitoring ratios
values, guidelines and limits set by the Board of
of delinquency, loss, provision and requirement of
Directors.
regulatory and economic capital in several sizes
Risk management and capital is perceived by
and groups, allowing a broad view of the profile
Senior management as a competitive differential in
of exposures, by borrower, operating, portfolio
the financial market and primary means to
segments, geographic region and activity sector,
preserve the solvency, liquidity and profitability of
among others.
CAIXA.
Based on the assessment, it can be observed that
The risk and capital management structures are in
the delinquency
accordance with current regulation, appropriate to
losses and the loss of the portfolio remained
the nature and complexity of financial instruments,
according to expectations.
products, services and operations of CAIXA and to
In the first quarter of 2015, several actions have
good corporate governance practices, allowing
been completed that enabled the improvement of
Senior management to identify the compromised
CAIXA’s credit risk management, as follows:
market,
liquidity,
interest
capital to face the risks, evaluate the impact on the
results
and
decide
promptly
on
•
acceptable
Risk
routine
Management
Policy,
Capital
Management Policy and exposure limits are
macroeconomic
factors,
•
are
clearly
communicated
business
to
all
employees in the internal system of disclosure
rules.
18
agencies
that
have
higher
Daily monitoring of delinquency, allowing
the
adoption
of
timely
management
measures if deterioration evidences
environment and ability to take risk, and its
revisions
at
delinquency rates;
reviewed at least annually in accordance with the
strategy,
Creation of delinquency control of the
agencies, in order to establish monitoring
exposure limits.
The
ratios, the provision for loan
of the
indicator is identified;
•
Improvements in the guarantee management
process;
•
•
Reduction in the impact of contracts with
Financial Notes in the local market, in the amount
residual value in other customer contracts,
of R$ 6 million, eligible to Tier II of Reference
aligning the amount accrued to the actual
Equity by the Central Bank of Brazil - BACEN.
customer risk;
A detailed description of the risk management and
Adaptation to the new regulations published
capital
by the Supervisor, with regard to the
practices, procedures, processes and models, is
calculation of minimum capital requirements,
available on the site: http://www.caixa.gov.br,
concerning
About CAIXA, Corporate Governance.
exposure
to
credit
risk
structures,
including
responsibilities,
(RWAcpad).
Regarding the Capital, in the first quarter of 2015,
there was a financial funding in 05 Subordinated
19
SOCIAL ENVIRONMENTAL RESPONSIBILITY
CAIXA has a standardized environmental policy
In the first quarter of 2015, 08 projects were
and social responsibility corporate and works as
benefited with the FSA CAIXA resources, with the
an inducer of sustainable practices. In order to
provision specifically, in this period, amounting
ensure its sustainable operation
R$ 1,7 million.
and of its
subsidiaries, through the integration of social and
Among the main actions carried out in the period,
environmental dimensions in their strategy in
we highlight the partnership concluded between
February 2015, the Board of Directors approved
the FSA CAIXA and the General Secretary of the
the Social and Environmental Responsibility Policy
Presidency of Republic
CAIXA - PRSA in terms of Board Resolution
sustainability of projects selected among the
n. 6,957/2015 in compliance with Resolution
recipients of the ODM Award Brazil and also
BACEN n. 4,327/2014.
fortify the compliance with the signed commitment
In this context, and in order to ensure the
by Brazil in achieving the Millennium Development
promotion of sustainable development, among the
and,
practices of the PRSA and internal regulations, are
Development
the supporting of projects and environmental
resources.
investments, with own resources in order to
Another partnership was celebrated with CASA
consolidate and expand its business in financial
Fund
incentive to actions that promote sustainable
institutions, to ensure the small grassroots groups,
development through the Environmental Fund
access to financial resources for implementing
CAIXA,
improvement projects in living conditions coupled
which
are
intended
resources
corresponding to up to 2% of net income.
and,
in order to promote the
opportunely,
Goals,
that came
using
from
the
the
the
Sustainable
FSA
CAIXA
interest of
both
with the protection and recovery of or territories in
which live.
Guiding Principles of
Social and Environmental
Responsibility Policy CAIXA
CAIXA discloses on its website the Sustainability
Report 2013, which presents data based on
sectoral
Ethics, Compliance and Anti-Corruption;
Participatory management;
Sustainable Development Promotion;
Social Inclusion;
Environmental efficiency;
Environmental Protection and Conservation;
Transparency.
20
indicators
and/or
environmental
responsibility. The report can be accessed at
http://www1.caixa.gov.br/
relatorio_sustentabilidade_2013.
INFORMATION TECHNOLOGY
TECHNOLOGY
CAIXA invests in improvement, innovation and
refinement
of
services
for
Information
and
Communication Technology. In the first quarter of
2015 R$ 311 million were invested in new
platforms,
expansion,
increased
capacity,
improvements in performance and availability,
maintenance and upgrade of its technological
park.
The Datacenter Digital City Complex, situated in
the Capital Digital Technological Park, Brasilia -
Datacenter Digital City
Photography: CAIXA News Agency, 2014.
DF, completed two years, on March 20, with
100% of availability.
PEOPLE MANAGEMENT
At the end of the first quarter of 2015, CAIXA
During the first quarter 2015, FUNCEF reached
totaled in its staff 100.3 thousand gazetted
about 97.3% of the staff, and completed the mark
employees and 15.8 thousand trainees and
of 137.2 thousand associates. From these, 100.3
apprentices.
thousand are active employees, 29.8 thousand are
retirees and 7.0 thousand pensioners.
The payroll expenditure totaled R$ 4.9 billion in
the first quarter 2015, contemplating the benefits
In addition to several programs for health and
provided to employees and their dependents in the
safety of employees, the Institution seeks to
amount of R$ 593 million besides employees’
integrate the management performance and skills
remuneration plus charges.
and to the knowledge management the corporate
education, by means of training, creation and
Another benefit that the Institution offers to
employees is the possibility to supplement their
income after retirement, by means of sponsorship
of pension benefit plans , administered by the
maintenance
of
systems
and
processes
knowledge dissemination and skills development.
In this sense, in the period CAIXA invested R$ 9.3
million in training programs and higher education.
CAIXA’s Employee Foundation - FUNCEF.
of
21
SUPPORT FOR CULTURE AND SPORTS
CAIXA, important Brazilian sport stimulator, tuned
In addition, CAIXA stands out as an important
with the guidelines of the Federal Government
sponsor of Brazilian sport, investing in modalities
includes
of prominence on the national and international
in
its
strategic
planning,
cultural
marketing actions oriented for the following
scene
aspects: social inclusion, human development,
Confederation of Athletics, Gymnastics, Olympic
national values, democratization, decentralization
Wrestling, Brazilian Paralympic Committee, the
and transparency.
circuit racing and street racing throughout the
During the first quarter 2015, nearly R$ 23.2
million
were
invested
in
cultural
programs,
as
the
sponsorship
of
the
Brazilian
country, and Brazilian Confederations Cycling and
shooting sports.
including programs for cultural occupation of
Institution also acts in football, sponsoring clubs,
CAIXA Cultural spaces, craft, festivals, as well as
arenas and championships. In the sports segment
projects in partnership with government agencies
were invested approximately R$ 33.1 million in
and events related to popular culture.
this quarter.
22
AWARDS AND RECOGNITION
RECOGNITION
This year CAIXA repeated the same as in 2014
Each brand was evaluated in nine dimensions:
and was elected again, the most prestigious brand
quality of products or services, trust and ethics,
of financial sector in Brazil. This information is
social and environmental commitment, innovative
from Época Negócios magazine, conducted by
approach, admiration, history and evolution,
Troiano Branding Group, according to a study of
purpose, recognition by the media and popularity
10 thousand internet users over 18 years old, of
of the company.
both sexes, in all regions of the country and from
Moreover, the continuous search for excellence in
different income groups.
the management and operation of the Severance
Indemnity Fund for Employees - FGTS
has
afforded for the Institution the conquest of the
Excellence Award in Goiás Management. This
award
is
granted
by
Goiás
Competitive
Movement, and follows the foundations of the
National Quality Foundation, and has institutional
support of the Competitive Brazil Movement and
QPC
Network
-
Quality,
Productivity
and
Competitiveness.
The awards received by CAIXA corroborate its
Source: CAIXA News, 2015.
commitment and its importance to their customers
and for the society.
ACKNOWLEDGEMENTS
The results achieved in the period reflect the commitment and tireless work of all our employees and
contractor, which we appreciate the effort. We also thank our customers and partners for their trust and
loyalty, which drive us in the constant search for improvement, essential to the development of the CAIXA
and Brazil.
23

Management Report_1T15_Versao_03062015-17h34

Transcription

Similar documents

strategic partnership

la Caixa - Fujitsu Technology Solutions

Corporate Presentation - PAR Corretora | Investor Relation

catalogue - Escuela de Negocios Afundación

CIVIL SERVICES OFFICERS` INSTITUTE

CIBELAE / WLA Seminar: “Marketing and

Civic Tourism in Brasilia

Management Report_2014

Management Report_1Q13

la Caixa” Social Responsibility Report Commitment to responsible