Handbook - CRM Students

WELCOME TO YOUR
HOLLY COURT
HANDBOOK
WELCOME TO
HOLLY COURT
High Kingsdown, Bristol, BS2 8DQ
GIVE US A CALL:
0844 371 5613*
E-MAIL US:
[email protected]
FIND YOUR NEW FRIENDS ON
FACEBOOK
KEEP UP TO DATE WITH US ON
TWITTER
HELLO,
FIRSTLY A HUGE WELCOME TO HOLLY COURT WE’RE REALLY EXCITED FOR YOU TO BE LIVING WITH US!
AS THE ACCOMMODATION TEAM HERE WE KNOW THAT YOUR
STUDENT YEARS SHOULD BE SOME OF YOUR MOST EXCITING
AND MEMORABLE- THAT’S WHY WE ARE HERE FULL TIME
TO MAKE SURE YOU GET THE MOST OUT OF LIVING HERE.
This is our first bit of help for you. This handbook is for you to get all the information you need,
so when you have five minutes grab yourself a cup of tea and take a look. In here we cover
all the nice exciting stuff like; what events we hold, communal areas and free Internet, to all
the boring but really important stuff like; how to wash your sheets, what to do if you arrive
back and find you’ve lost your keys at 4am - it’s all here. At CRM Students we know how busy
you get, that’s why along with this guide you will find we provide regular Facebook updates,
posters and e-mails to keep you in the loop with what’s going on. It means you can be as
involved or as relaxed as you want to be - but we want you to know we are here if you need us.
We want Holly Court to be your place to be you.
OR SNOOP SOME PICS ON
INSTAGRAM
Thank you for coming to live with us and we look forwards to meeting you very soon!
Ana Harcourt
*Calls to this number are charged at 5p per minute
plus your telephone provider’s access charge
YOUR NEW ADDRESS:
LOCAL JOURNEY TIMES:
Your Flat Number
Holly Court
High Kingsdown
Bristol
BS2 8DQ
University of Bristol – 5 minute walk
Main Bus Station - 10 minute walk
Redland Train Station - 12 minute walk
Cafés - 1 minute walk
Co Op Supermarket - 1 minute walk (below Holly Court)
Should anything urgent happen outside
of the office hours, please call the out-of-hours number:
(Make sure you include the full address including
flat number on any post and parcel deliveries!)
OFFICE OPENING HOURS:
0116 2550 711
MAP INFORMATION:
Monday – 8.30am - 3.30pm
Wednesday – 8.30am - 11.30am
Friday – 8.30am - 3.30pm
We know it can be a bit of a nightmare when you move,
even when you know Bristol. There is a map below for
you to get an idea of where you are.
Our out of hours team will assist with any emergency
situations inbetween these hours.
OUT-OF–HOURS
EMERGENCY CONTACT:
We know how important it is to have somebody to
contact so don’t worry, someone will always be on
hand to help if you have an urgent issue.
We think it’s a good idea to save the important contact
numbers, like the Community Ambassador and out-ofhours emergency number, in your mobile, so that you
have got us whenever you need us! You’ll find more
useful numbers further along in this handbook!
COMMUNITY
HOLLY COURT
We pride ourselves on our great online
community - Holly Court is on Facebook,
If you are too, please like and join our page
www.facebook.com/hollycourt.bristol ! We use Facebook
to keep you up to date with what’s happening on site and
around Bristol. We also run competitions to win some
great prizes and generally keep in touch with you!
We’re also on Twitter, Pinterest and Instagram,
amongst others. Full details are on our FB page,
so get yourself there quickly.
P5 MOVING IN
P8 COMMUNITY LIVING
P11 COMMUNITY AMBASSADORS
P14 CLEAN LIVING
P16 HEALTHY AND HAPPY
P19 WHERE TO GO
P21 YOUR CONTRACT
P23 MOVING OUT
P25 REFERENCE GUIDES
P28 USEFUL CONTACTS
P31 YOUR DATA PROTECTION
MOVING IN
WHEN YOU ARRIVE, MAKE YOUR
WAY TO THE ACCOMMODATION
OFFICE. HERE YOU’LL SIGN
FOR YOUR KEYS – WE’LL NEED
TO SEE SOME ID LIKE YOUR
PASSPORT OR DRIVING LICENCE.
Check In day is Saturday 12th September between
8am and 4pm. You will receive an email in July
requesting to let us know the time you will be
arriving so that we can organise your arrival. If you
are not going to be arriving on this date you will
need to notify us of this and arrange a different
date and time. Please note that we will not be able
to check you in on Sunday 13th September.
YOUR KEYS
Once you’ve got your keys – look after them.
It’ll save you a lot of hassle, especially at
two o’clock in the morning when you can’t
find your keys and have to call the Out-of-Hours Team!
Always lock your room and keep your keys with
you at all times, and never give your keys to anyone else.
If you do lose your keys, tell a member of the Accommodation
Team as soon as possible who will give you a replacement
for a charge.
If you’re locked out of your room outside of office hours
please call the emergency out of hours number where they
will make arrangements for some one to meet you on site
and provide access to your room… please be aware that
ID will need to be provide for access to be given. There’s a
£30 call -out fee for this service (so try to make sure you
look after your keys).
YOUR ROOM
You’ve got your keys. Now it’s time to settle into
your room. Here’s a quick tour of the features,
together with other things you need to know.
YOUR INTERNET
Your room is equipped with 24-hour broadband,
at no extra charge. Check our Internet policy
for usage guidelines.
INTERNET SERVICE ISSUES?
Please call Cable com if you have a problem with your service
– make sure you’re at your computer when you call.
6
YOUR TV
If you’re going to use a TV in your room, you’ll need
a licence – you can get one at the Post Office or
online at WWW.TVLICENSING.CO.UK
WINDOWS
All windows should be restricted for tenants safety
and should not be tampered with.
YOUR HEATING
Each radiator has a temperature dial on
the side. To change the temperature of
the radiator, please use this dial. 5 is hot,
1 is cold. The heating is gas central heating and therefore
is on a timer and will not be on all day every day it will
come on in the morning, afternoon and evening.
IF YOU NOTICE ANYTHING WRONG WITH YOUR RADIATOR, PLEASE
LET THE ACCOMMODATION TEAM KNOW AS SOON AS POSSIBLE.
THINGS WE DON’T ALLOW.
èèPlease NO PETS - we know they’re cute
but unfortunately not permitted!
èèPlease NO SMOKING IN ROOMS OR BUILDING smoking is not permitted anywhere in our building.
Please exit the building if you wish to smoke! Tenants
who are caught smoking in the property will be fined.
èèPlease NO WEAPONS of any description, including pellet
gun (BB) and air activated weapons, crossbows and
longbows, catapults, non-domestic knives, etc. Thank you.
AT HOLLY COURT YOU’LL
BE SHARING SOME GREAT
SPACES AND FACILITIES.
HERE’S A RUNDOWN OF
WHAT’S AVAILABLE,
TOGETHER WITH SOME
TIPS ON HOW WE CAN ALL
MAKE YOUR CRM COMMUNITY
THE BEST IT CAN BE.
YOUR COMMON ROOM /
ROOF TERRACE
What more can we say other than this is
your space to be you. Designed for you to sit,
talk, play games, eat, drink, watch TV and films. It is open 24
hours a day, 7 days a week. It is YOUR common space, so make
the most of it!
YOUR MAIL
All letters will be delivered to your individual
post box which is located on the ground floor
by the lift. Your address is your name, your flat
number, Holly Court, High Kingsdown, Bristol BS2 8DQ. If you
have a parcel delivery the delivery company will buzz your
intercom phone in your studio and you will need to come down
and sign for the parcel, if you are not in at the time they will
leave a delivery slip and you will need to collect the parcel
from the post office.
YOUR BICYCLE STORE
Bike stands are located at the front of
the building. Please ensure you use a good,
strong lock when securing your bike to
the stands.
YOUR ENERGY
At Holly Court we do our best to be as ecofriendly as possible. We know it can be difficult
but there are some really simple/easy ways to
help us out by being green and keeping costs down:
èèTurning lights off when you go out
èèOnly boiling as much water as you need
èèAlways putting lids on pans
èèUsing your radiator thoughtfully, instead of placing
it on number 5 trying putting it on 3 or 4.
7
COMMUNITY
LIVING
ALL IN ALL IT’S GREAT FUN
LIVING AT HOLLY COURT AND WE
UNDERSTAND THAT SOCIALISING,
PARTYING AND STAYING UP LATE
IS ALL PART OF THE STUDENT
LIFESTYLE AND WE WANT YOU
TO HAVE THE BEST YEARS OF
YOUR LIFE HERE- INCLUDING
GREAT DEGREE RESULTS.
We don’t want to bombard you with an endless list of
house rules and regulations but we do want to ensure
you live in a clean, safe and enjoyable environment.
It’s all common sense stuff, but we know how
important studies are to everyone so we have put
some reminders together for CRM Student community
living:
CARE ABOUT YOUR COMMUNITY
Respect any items or pieces of equipment
belonging to Holly Court. We love you to see
your friends outside of Holly Court - if you have
mates over please ensure that you accompany them at all
times onsite and let them in/out. Please be aware that whilst
we love you having your friends over, they need to show the
same respect as everyone else. Any misbehaviour from your
visitors will be your responsibility and any damage caused by
them to the property will be charged to your account.
OOOOPS! ACCIDENTS DO HAPPEN
We know there are always times when things
can’t be helped but damage to Holly Court will
result in a charge. Equal charges will be made
for any communal area damages, if no one is found responsible.
There will also be charges for cleaning at the end of your tenancy
if the studio is not in the same condition as when you checked
in. Check out the basic charges at the back of this guide for more
info.
MAINTENANCE
We have maintenance contractors there to
save you when that light bulb goes or toilet
fails. We try to fix maintenance requests as
quickly as possible but in some instances we do prioritise
repairs depending on their urgency. If you have something in
your room that needs repairing or changing such as a lightbulb
please contact the Holly Court Accommodation Team via email
[email protected] who will respond to you with
a date and time it will be fixed. Sometimes we have to order
parts or seek specialist advice on a maintenance issue which
may take time so please be patient, the team will always
update you with the progress of the repair. If you have an
emergency repair such as no hot water, loss of power which
is outside the office opening times please contact our out of
hours team who will be able to assist you on 0116 255 0711.
MASTER CHEF
We love for you to cook in your kitchens (look
out for our pot luck and bake off competitions!)
but we do want you to be cooking safe when
you do. We therefore ask for the following when you are cooking:
èèDon’t leave your cookers unattended when in use
èèKeep the grill clean - dirty grill pans catch fire very easily
èèYour kitchen door is a fire door- please ensure it is closed
at all times, this is especially important when cooking
èèSwitch on the extractor fan when cooking
èèChip pans, deep fat fryers are not permitted.
UNDERSTANDING
We know how difficult it can be when you move
in with a new bunch of people. Whilst it is 99%
of the time great we know that sometimes it can
be tough. We ask you to try and be understanding to other people
within your living space. The diverse mix of ages, backgrounds
and cultures is what makes university so amazing. Please
remember to give a second thought to those around you and
respect that their thoughts might not be the same as yours.
You never know, by having a chat you might find you have
more in common than you thought!
9
NOISE
We love our music and especially having a
laugh with mates, but please be respectful of
how this can affect other people you are living
with. It might be your night where there is no early lecture but
for other people it might be their 9am the next morning and
they want an early night. One of the great parts of university
is the variety of set ups every course/student has. Please try
to think about how your noise is affecting others! If you have a
noise complaint contact the accommodation team.
INVENTORY
On arrival you will be provided with a printed
inventory. This is a document that formally
lists all the items that are in your room.
We know you are really busy when you first move in but
please ensure that you take the time to fully check your
room inventory, fill it in and return it to your Accommodation
Manager. Remember that when you leave us, you’ll be expected
to hand back the room as it is on the inventory. Make sure it
is right from the start and return the inventory within 7 days of
moving in. If it is not returned to us, including any amendments
that you have made within 7 days you will be held liable to
return the studio in the same condition as detailed on the
original inventory. We will then use this inventory when we
conduct your Check Out Inspection.
10
TIDY
Keeping your room and communal areas clean
and tidy solves a whole lot of hassle during the
year. It’s not just to ensure that we keep Holly
Court at a good standard through the year but also to ensure
that you live in hygienic, clean conditions.
BINS
Putting out your bin is rubbish (sorry we had
to sneak that in) but we know it is. Bins are
located in the bin store outside to the left side
of the front door. All rubbish must be placed inside the bins.
Please do not leave bags of rubbish next to the bins, outside
your window, outside someone else’s door. This can result in
the entire bin not being emptied, poor site hygiene as well
as being a Health and Safety concern. There will be charges
issued accordingly if people are seen doing this.
YOU
The most important aspect of CRM Students
is how we look after you. We know university
life is supposed to be the most amazing time
but we also know that sometimes it doesn’t go as smoothly
as you expected, so don’t keep your worries to yourself. We
know how stressful your personal life can be, let alone your
studies - make sure you let someone know if things start to
get on top of you.
The University provides support and advice on various issues,
such as financial, relationship and course problems, as well as
a dedicated service for disabled students. If you need to talk to
somebody, you are always welcome to come and talk to us at
reception. We will try to find the appropriate person for you to
speak to at your university.
CLOTHING
We work closely with a charity called Traid who
will recycle your unwanted clothes by taking
them to the Traid charity shops for re-sale and
reuse. All money made goes to support projects fighting global
poverty, exploitation and environmental degradation across the
textile industry supply chain. You will find a collection bin on
site, usually alongside the other on-site recycling facilities. You
can find out more about this great charity at WWW.TRAID.ORG.UK
UNWANTED ITEMS
If you have any other clean, unwanted items
in good condition including furniture and
electrical goods, please let the site team know
and they will arrange for them to be collected by the British
Heart Foundation. The British Heart Foundation plays a leading
role in the fight against disease of the heart and circulation so
it is no longer a major cause of disability and premature death.
The British Heart Foundation is a fantastic charity well worth
supporting, to find out more visit WWW.BHF.ORG.UK
COMMUNITY
AMBASSADORS
AT CRM STUDENTS WE
WANT YOU TO FEEL SAFE
AND SECURE AT ALL TIMES,
BUT WE ALSO KNOW YOU
SOMETIMES JUST NEED
SOMEONE TO HELP,
WHETHER IT BE YOU’VE
BURNT YOUR TOAST OR
LOST YOUR KEY.
Our Community Ambassadors are there to
support the community to ensure that you have
the best time possible throughout your stay with
us. They not only assist with the day to day life of
the site but they also help with organising events,
working with the university community and
delivering feedback from our regular ‘questions
of the week’, to ensure you always have someone
to speak to and support you in living in a friendly,
responsive environment.
Community Ambassadors, along with the
Accommodation team, are here to ultimately
ensure that your safety and security are kept
at all times.
12
FIRST, SOME GENERAL SAFETY TIPS...
OUT-OF-HOURS SECURITY
èèAll doors to the site are self-closing. However, please
ensure that these close and lock shut at all times
èèDon’t prop the doors open – including fire doors
èèAlways carry your keys and never give it to anyone else
èèBe aware of strangers on the premises – if you’re not sure
who someone is, ask them or alert the Accommodation Team
èèLock your door when you’re going out and keep it closed at
other times
èèIf you see anything suspicious, let the Accommodation
Team know as soon as possible
èèIf your room is at ground level, or easily accessible from
the ground, make sure your windows are shut before you
go out. Windows will only tilt outwards and should not be
opened fully.
‘Out-of-hours security is managed by Service
24 and experienced Community Ambassadors
on site, ready to respond to any issues.
If you’re worried about the safety of any equipment in
your room or the communal areas, please contact the
Accommodation Team. Please also take a look at the
‘troubleshooting’ guide to help you deal with minor problems.
HEAT AND SMOKE DETECTORS
The kitchen and communal corridors are
equipped with heat and smoke detectors.
Your room is fitted with a smoke detector.
NOW THAT YOU’RE
SHARING A LIVING
SPACE WITH LOTS
OF PEOPLE, IT’S VITAL THAT
YOU KNOW HOW TO PREVENT
FIRE AND WHAT TO DO IF
ONE HAPPENS. PLEASE READ
THE INFORMATION BELOW –
IT OUTLINES GENERAL FIRE
PREVENTION, FIRE ALARMS AND
THE EVACUATION PROCEDURE.
FALSE ALARMS:
Most false alarms are caused by fire doors being
propped open when people are cooking or smoking.
This is a major inconvenience for everyone involved,
not least the fire services. Please always keep fire
doors closed. CRM Students issues a charge of £25 to
anyone who sets off a false alarm.
GENERAL FIRE PREVENTION:
FIRE EXITS AND EVACUATION:
YOU’RE REQUIRED TO TAKE PART IN FIRE DRILLS.
èèIf a fire alarm activates, you must evacuate the building
and go to your designated assembly point – located in
the car park adjacent to Holly Court.
1. KNOW YOUR ESCAPE ROUTE AND EQUIPMENT
èèWhen you arrive in your new room make sure you know
where the nearest fire exit is
èèRead the fire notices dotted around the building
èèMake sure you know where the evacuation assembly point
is – located in the car park opposite Holly Court
èèOnly use fire-fighting equipment if you are trained and it is
safe to do so, do not put yourself in danger.
COMMUNITY AMBASSADORS ARE ALSO TRAINED FIRE WARDENS
BUT HERE ARE SOME HELPFUL HINTS AND TIPS FOR FIRE SAFETY
FOR YOUR TIME WITH US:
SMART ELECTRICS :
èèWe recommend your personal electrical items are PAT
tested by a qualified electrician
èèAlways follow instructions when using electrical equipment
èèMake sure electrical items are fitted with the right fuse
èèAlways switch off and unplug appliances not designed to
be left on
èèCheck electrical appliances for dangerous wiring, hot plugs
or scorching on plugs and sockets
èèDon’t overload sockets
èèIf electrical appliances are being bought from overseas,
they must be CE marked or cannot be used
èèOnly CE marked appliances can be used; if electrical
appliances are being bought from overseas, they must be
CE marked or cannot be used.
2. KEEP ACCESS AND FIRE EXITS CLEAR
èèIf you notice any obstruction to fire exits, please let
the site office know
èèBikes must not be kept in your room or in the way
of an escape route.
3. KNOW WHAT TO DO IF A FIRE ALARM SOUNDS
èèLeave the building immediately – don’t stop to pick
up your stuff
èèGet out as quickly as possible and don’t block
escape routes
èèMake your way to the evacuation assembly point
èèDo not attempt to re-enter the building until the
Accommodation Manager or fire brigade have
given you permission to do so.
13
CLEAN LIVING
CLEANING IS LIKELY TO BE
LOW ON YOUR LIST OF
PRIORITIES WHILE AT
UNIVERSITY BUT IT MAKES
SENSE TO KEEP ON TOP OF
THINGS (AS WE SAID EARLIER
- AVOIDS A CHARGE AND KEEPS
YOU HEALTHY!) A FEW MINUTES
IS ALL IT TAKES:
THE KITCHEN
WHAT’S THE DAMAGE?
When we conduct our termly inspections you’ll
be warned if the kitchen in your property is
unacceptably dirty and if the situation doesn’t
improve, your property will be issued a charge.
Here are some examples of charges we’d
encourage you to avoid… one or two of these
could seriously limit your entertainment funds!
YOUR ROOM
It’s up to you to keep your room clean.
They’ll be checked each term (don’t worry,
you’ll be notified in advance!) to ensure they
comply with health and safety regulations. We don’t expect
your rooms to rival the Ritz, but we do expect order and
cleanliness. If not, you’ll be given 24 hours to clean up
or risk a charge.
BASIC CLEAN LIVING GUIDELINES
èèPlease don’t use abrasive cleaning products as they
can damage surfaces
èèFor obvious reasons, please don’t use hair/clothes
dye in the bathroom
èèDo not put any pictures or posters on your walls, please
use the pin board provided – damage to walls, including
blue tac marks, will incur a charge.
DAMAGE TO YOUR ROOM
Replace double mattress Replace/repair bed
Replace door lock
Replace bedroom door
Redecorate bedroom
Clean bedroom carpet
Clean corridor carpet
Replace internet cable socket
DAMAGE TO COMMUNAL AREAS
Replace microwave/combination
Replace vacuum cleaner
Replace dining table or breakfast bar
Replace fridge/freezer
Replace radiator
£80
£160
£80
£160
£150
£45
£40
£15
£65/£150
£90
£100
£300
£250
The full list of charges can be found at the back of this guide.
Please note that the charges quoted are estimates and may
be subject to yearly increases.
15
HEALTHY &
HAPPY
MOVING AWAY FROM HOME;
PRESSURE TO MAKE NEW
FRIENDS; MEETING DEADLINES
– THEY CAN ALL TAKE THEIR
TOLL. BUT DON’T WORRY –
WE’RE HERE TO HELP YOU
STAY HAPPY AND HEALTHY
WITH USEFUL HINTS, TIPS
AND TELEPHONE NUMBERS.
FEELING UNDER THE WEATHER?
If you’re unwell you can get an appointment
with a doctor or nurse at your university’s
health centre. Please ensure that you only call
emergency services when it is life threatening - usually you are
able to get a doctor’s appointment on the same day or within
a week. Make sure you register with your university’s health
centre when you arrive at university. Hopefully you won’t ever
need an appointment but should you need one it makes life a
lot easier when you are registered.
We also know how easy it can be to slip into less than healthy
routines whilst studying. We want you to make sure that you
look after yourself to ensure you do your very best. A few tips
below for keeping yourself in tip top condition:
SOCIALISING
We know that sometimes you can be bombarded with nights
out, events and things to do but try to make sure that you find
time for yourself!
TIRED
Too much or too little sleep can get you run down or not
performing at your best, try to get 8 hours straight through
a couple of times a week at least. Get to know your limitations
and don’t be afraid to say so- you will be surprised at how
many people feel the same.
UNIQUE
Remember even though everyone is a student at university
it doesn’t necessarily mean everyone’s the same. We, along
with the university, treat everyone as an individual and
celebrate the range of student’s that we have living with us!
DEBT
It can be tough managing your finances at university (and
after!) but we are here for you to speak to if you are concerned
about paying your rent. We release all payment dates when you
get your tenancy agreement and we ensure that we keep you
updated in advance. If our payment dates don’t directly match
loan dates we always try to reach a solution for you. We do
however follow a strict arrears procedure, so do let us know
as soon as possible if you are experiencing financial worries.
EXERCISE
Whilst it can be easy to eat, sleep, study, repeat, it’s important
to ensure that you get regular exercise. Whether that’s through
being part of a university sports club, joining a gym or walking
instead of taking the bus a few times a week. It’s really surprising
what a difference it will make to your general
well being.
NUTRITION
As tempting as it is to have kebabs or pizza most nights, it’s really
important to try and have a healthy diet. Remember there are
a lot of ways that a healthy diet can enhance your brainpower!
For example - fish is a great source of essential fatty acids such
as DHA (enhances learning ability and mental development).
17
ALCOHOL
We know drinking can sometimes be a big part of university
life, however it is not part of every student’s life. Always ensure
that you drink responsibly, stay safe and be respectful to those
that don’t drink.
STUDIES
The whole reason you have come to university is to leave with
the best degree possible to you and we want to ensure that
we support you through this.
FOR OUT-OF-HOURS HEALTH ADVICE
Call the NHS Direct helpline on 111 or visit
WWW.STUDENTHEALTH.CO.UK – it’s a helpful online resource
but always get advice in person from a medical professional
if you’re worried about anything.
PROBLEMS WITH A NEIGHBOUR?
If you’re unhappy about the behaviour of
another resident at Holly Court - please come
and speak to us. If you don’t feel comfortable
speaking to us directly then please ensure that you write your
concerns to the Accommodation Manager in an e-mail. Out of
hours noise complaints can be reported to Service 24 who will
then direct the complaint to the on call ambassador on site to
attend or for more serious ones you are entitled to report them
directly to the Environmental Health Department (however this
is rarely required!) – see the useful numbers section for details.
If you do contact the Environmental Health Department make
sure that you keep us in the loop, we can then work together to
ensure that we resolve any concerns that you may have.
STUDENT MINDS
CRM Students works with and supports the UK’s
student mental health charity Student Minds.
Student Minds supports students’ mental
health by training and supporting students to equip them
to bring about positive change on their campuses through
campaigning and facilitating peer support programmes.
Student Minds want to see students taking action to foster an
environment where everyone has the confidence to talk and
listen to each other, the skills to support one another and the
knowledge to look after their own mental health.
To find out more about the support offered by Student Minds or
to get involved, visit WWW.STUDENTMINDS.ORG.UK
18
SOME USEFUL CONTACTS…
Sexual Health www.sexualhealth.org
Samaritans 0845 7909 090 or www.samaritans.org
Student Loans Helpline
0141 306 2000 or www.slc.co.uk
Victim Support
020 7268 0200 or www.victimsupport.org.uk
Alcoholics Anonymous
0845 769 7555 or
www.alcoholics-anonymous.org.uk
British Pregnancy Advisory Service
03457 304 030 or www.bpas.org
Debtline
0808 808 4000 or www.nationaldebtline.co.uk
WHERE
TO GO
THERE ARE SOME GREAT
CAFES, RESTAURANTS,
PUBS AND CLUBS,
ALL NEAR HOLLY COURT.
Why not try out Mocha Mocha for your morning
coffee or breakfast, a great café just across the
road, which also offers a loyalty card, for those
frequent coffees on your way to uni.
Take a 10 minute walk down on to Clifton Triangle
where you will find a whole range of places to eat,
drink, shop and socialise, which is great at the
end of a day at university or a night out.
If you fancy a bit of retail therapy then you simply
have to take a 10 min walk down St Michaels Hill,
to Cabot Circus.
If you would like any more hints or tips on where
to venture then please visit the Accommodation
Team who will be able to tell you about days out,
museums and all the best places to head to in
and around Bristol.
20
GO SAFELY
Plan how you’re going to get somewhere before
you go out. Making decisions before you go
anywhere is always much safer, especially if
you’re planning to have a drink or two, or three!
BUSES & TRAMS
Buses are frequent from just outside Holly Court
on St Michaels Hill. There are a number of bus
stops to take you to different destinations please
visit firstgroup.com/bristol to find out the best route or bus
for you.
CARS
Bristol is a great city to get around in with out a
car however if you do drive you will find parking
is very limited by Holly Court. We do have some
parking spaces that tenants can rent for the year for an additional
cost of £750. If you are interested in renting a parking space then
please contact the Accommodation Team.
MOTORBIKES
Parking is very limited around Holly Court
however if you do ride a motorbike we do
have some parking spaces that tenants can
rent for the year for an additional cost of £750. If you are
interested in renting a parking space then please contact the
Accommodation Team.
BIKES
There are bike stands to the front of Holly Court.
Please ensure you use a good, strong, lockable
bike lock. Please do not store your bike in the
building, as this could be a health and safety issue.
TAXIS
Always try to book your taxi cab or private hire
vehicle in advance with an operator you or a
friend uses regularly. And don’t get into a private
hire vehicle if you haven’t booked it in advance.
Local Travel Services and Help Lines:
èèRail Information 0845 748 4850
èèwww.nationalrail.co.uk
èèwww.thetrainline.com
èèNational Express Coaches 0870 580 8080
online: www.gobycoach.com
YOUR
CONTRACT
ONCE YOU’VE SIGNED
YOUR CONTRACT,
YOU’RE BOUND
BY EVERYTHING OUTLINED
WITHIN IT, SO PLEASE READ
IT CAREFULLY AND MAKE
SURE YOU’RE FAMILIAR
WITH THE KEY TERMS
AND CONDITIONS.
HERE’S A QUICK REMINDER OF SOME KEY CLAUSES:
èèHolly Court is managed by CRM Students Limited. You are bound to the full contract period – if
you leave before the contract ends you will not receive a reduction in rent.
èèStaff may need access to your room for room inspections; maintenance and repair; and
during open days for prospective students. At least 24 hours notice will be given (unless it is
impractical to do so).
èèYou must pay your accommodation fees on the due dates stated on your contract –
outstanding debts will eventually be passed on to an external debt collecting agency.
èèIf you decide to transfer to another room, exchange rooms or leave Holly Court, you will
be charged a £50 administration fee.
èèIf you decide to leave Holly Court for any reason you will be liable for the full amount of the
rent stated in your contract unless you find a replacement tenant to take over your contract.
èèCRM Students does not accept liability for the loss or damage to any resident’s property,
whatever the circumstance. We advise you to arrange adequate insurance cover for your
personal possessions while you are here.
If you’re unsure of your full legal obligations as a resident of Holly Court, please double
check your contract agreement for more information.
22
MOVING
OUT
WHETHER YOU WANT TO
MOVE ROOMS OR MOVE OUT
– HERE’S EVERYTHING YOU
NEED TO KNOW:
We hope you enjoy your time at Holly Court and
choose to stay here. However, you may wish –
for a variety of reasons – to move rooms or leave
Holly Court. In all cases you should discuss your
situation with a member of the Accommodation
Team first. All moves within or out of Holly Court
are at the management’s discretion.
MOVING TO A VACANT ROOM
You’ll need to complete some paperwork and
sign a new contract, there’s a £50 fee to cover
admin costs.
SWAPPING ROOMS
You and the person you’re swapping with
need to go to the Accommodation Office to
sign the paperwork. You’ll both need to sign
new contracts and each pay a £50 admin fee.
MOVING OUT PREMATURELY
You’ll need to find an appropriate tenant to move
into your room and both of you will need to go to
the Accommodation Office to sign the paperwork.
Your replacement tenant will need to pay a booking fee and sign
a tenancy contract. You’ll need to pay a £50 admin fee.
WITHDRAWING FROM YOUR COURSE
Tell the Accommodation Team in good time
and provide written confirmation from
your Tutor or course Administration Officer,
indicating your last date of attendance. You’ll need to find an
appropriate tenant to move into your room and both of you will
need to go to the Accommodation Office to sign the paperwork.
Your replacement tenant will need to pay a booking fee and
sign a tenancy contract. You’ll need to pay a £50 admin fee.
24
MOVING OUT AT THE END
OF YOUR TENANCY
As a condition of your contract, you’ll need to
book and attend a check-out inspection with the
Accommodation Team – and sign the report. If you don’t attend
the check-out inspection it will be very difficult to challenge
the inspection and any charges for damage, disposal of refuse
and any abandoned items. The check-out inspection also lets
us know where we should return your deposit –
so it’s in your interests to attend.
èèOn your last day, you must vacate your room by 10am
èèPlease return all keys to the site office
èèPlease make sure your room is clear of all your
possessions
èèPlease make sure your room is clean before you leave –
you’ll be charged for cleaning if it’s not (see the back
of this guide for list of charges). All items and rubbish
need to be removed and the studio returned in the same
condition as when you moved in. This includes rubbish,
you will be charged £20 per rubbish bag.
REFERENCE
GUIDES
FROM CLEANING CHARGES,
TO TROUBLESHOOTING, TO
TELEPHONE NUMBERS, OUR
QUICK REFERENCE GUIDES
GIVE YOU THE INFORMATION
YOU NEED AT-A-GLANCE.
REPAIRS AND MAINTENANCE
Before reporting a repair, check through the
troubleshooting list(s) below – you may find
that you can fix a problem yourself.
IF AN APPLIANCE ISN’T WORKING
èèCheck that it’s plugged in and switched on
èèCheck that the switch in the fuse-box is up and on
èèIf it still isn’t working, report it to the Accommodation Team.
IF THE LIGHTS GO OFF/DON’T COME ON
èèReport it directly to the Accommodation Team at Holly
Court or out of office hours call Service 24 0116 255 0711.
IF THE HEATING ISN’T WORKING
èèDo not attempt to fix it yourself, simply report it to
the Accommodation Team.
26
IF THE SHOWER ISN’T RUNNING HOT WATER
èèReport it to the Accommodation Team.
IF WATER WON’T DRAIN FROM A SINK OR BASIN
èèPour some bleach or other cleaner down the plug hole and
leave for an hour or two and see if there’s still a blockage
èèIf there’s still a blockage, report it to the Accommodation Team.
IF YOU’RE HAVING TROUBLE WITH PESTS: ANTS, WASPS, FLIES ETC...
èèClear away all rubbish and clean the affected areas
thoroughly (any food, unwashed dishes etc, can easily
attract pests)
èèInform the Accommodation Team.
By reporting a maintenence issue to the site team you are
accepting that we may need to enter your room in order to
address the issue.
CHARGES LIST:
These charges cover damage to/cleaning of items
(including VAT and labour). They are approximate and
may vary depending on the situation.
BEDROOM AREA
Bed£160
Study chair
£40
Work station desk with drawers
£60
Book shelves
£65
Wardrobe£180
Notice board x 1
£45
Radiator£250
Curtains£100
Carpet£450
Window & Handle
£40
Walls
£225 (minimum)
Ceiling
£225 (minimum)
Bedroom door
£320
Mattress (Double)
£80
Lamp (Townhouse only)
n/a
BATHROOM AREA
Washbasin (Townhouse only)
n/a
Shower£250
Mirror£25
Shaving point (Townhouse only)
Cubicle/Side panel
Toilet seat
KITCHEN & LOUNGE AREA
Extractor hood
£300
Microwave/Combination£65/£150
Fridge/Freezer£300
Dining table or Breakfast bar
£100
Dining chairs/Bar stools
£40
Notice Board
£45
Work top
£20
Vinyl flooring
£500
Walls
£250 (minimum)
Ceiling
£250 (minimum)
Fire blanket
£25
Vacuum cleaner
Kitchen blinds
Wall mounted TV
Sofa (Material/Leather)
Coffee table
Vinyl floor
Window & Handle
Walls
Ceiling
Wall heater
Front door
GENERAL CHARGES
Replacement key
£30 p/key
Replacement fob
£15 p/fob
Door lock
£100
Walls/Ceiling£200
Alarmn/a
Clean bedroom
£40
Clean bedroom carpet
Clean hall carpet
Clean bathroom Clean kitchen
Clean kitchen/Living room
Removal of rubbish (per sack)
£10
£110/£70
£25
£100
£100
n/a
£200/£300
£70
£450
£40
£225 (minimum)
£225 (minimum)
£250
£320
£45
£40
£40
£50
£60
£10
27
USEFUL
CONTACTS
PUBLIC SERVICES
CRM STUDENTS
Accommodation Team
0844 371 5613*
Out-of-Hours Emergency Contact
0116 2550711
Head Office
01865 207 200
WWW.CRM-STUDENTS.COM
Holly Court Email
[email protected]
Emergency services
999
Crime Stoppers
0800 555 111
WWW.CRIMESTOPPERS-UK.ORG
Environmental Health
WWW.BRISTOL.GOV.UK
Student Loans Helpline
0141 306 2000
WWW.SLC.CO.UK
Rail Information
0845 748 4850
WWW.NATIONALRAIL.CO.UK
WWW.THETRAINLINE.COM
National Express Coaches
0870 580 8080
WWW.GOBYCOACH.COM
*Calls to this number are charged at 5p per minute
plus your telephone provider’s access charge
29
YOUR DATA
PROTECTION
CRM STUDENTS LIMITED
COMPLIES WITH THE DATA
PROTECTION ACT (1998),
WHICH GOVERNS THE USE OF
ALL PERSONAL DATA WE HOLD
AND THE CONTROLS REQUIRED
OVER ITS ACCURACY ACCESS
AND SECURITY.
Students have the right to privacy of personal
data. Access to all student data, whether on paper,
computer files or other storage media, is strictly
controlled.
Our standard response to enquiries about individuals
is that information cannot be disclosed without the
student’s authority. Please note that CRM Student’s
policy regarding confidentiality applies equally to
enquiries from parents.
LEGAL DISCLAIMER
YOUR COMMUNITY - YOUR QUESTION
Please note that the contents of this guide do not constitute
a complete legal document. This information, while accurate,
does not cover every aspect of your contractual obligations as
a resident of Holly Court. It’s designed to offer helpful advice
and information on the most important aspects of living here,
but as a Holly Court resident you will be legally bound to all the
terms set out in your signed tenancy agreement.
We do everything we can to ensure that you have the best time
possible at Holly Court, however we want to ensure that we keep
in touch with you to make sure that we do everything we can
to make the most of your time with us. We value your regular
feedback and try to keep it easy for you to do so. We not only
have a ‘Question of the week’, where we try to find out how
you feel about a certain topic that affects you, but we also run
regular feedback focus sessions on site and of course our move
in and move out surveys. We know you get bombarded with
surveys at university but these really are vital for us to be able to
always know how we’re getting on! We are all about students so
it’s important we speak to you as students. Keep an eye out for
our ‘You Said, We Did’ sessions and our online surveys. We really
appreciate you doing them for us!
Holly Court
High Kingsdown
Bristol
BS2 8DQ
We really hope you enjoy your time at Holly Court and we look
forwards to seeing you soon.
Ana
For more information about CRM Students, visit
WWW.CRM-STUDENTS.COM
31