brochure - CTSI

CTSI-Global
Your Link To Supply Chain Solutions
A Global Vision,
A Local Approach
Physical, Informational, Financial
CTSI-Global is a
valuable resource to our clients by helping
them manage and control all aspects of their
supply chains - physical, informational and
financial - within one global database.
CTSI-Global provides a global vision, local
approach. Providing solutions, services and
customized
transportation
management
applications give clients more control,
improve shipping efficiencies, streamline a
cost effective process to result in greater
savings.
The ability to manage orders, optimize loads, select the best carriers, tender shipments, manifest
parcel, track their progress and manage claims can reduce transportation costs by 10-30%.
By allowing experts to manage your contracts, audit your bills, allocate the charges, make the
payments, and report the results, you are assured of paying the correct amount.
With the information derived from these technologies, CTSI-Global is able to extend client savings
by consulting in all key areas of interest including benchmarking, KPI management, global network
design, bid preparation and negotiations.
Having the online tools to dynamically report, graph, map, trend and model your entire operation
provides the performance reporting, KPI dashboards, and insight for continuous process
improvement and maximum savings.
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CTSI-Global was built upon four very important
cornerstones. First is the significant years of experience.
Second is the leading-edge technology that continually
leads the industry. These operational cornerstones are
balanced with exceptional customer service and a focus
on client-driven product development.
Our success has not gone unnoticed by the industry.
Some of CTSI-Global’s accolades include years of
recognition by Inbound Logistics Magazine as a Top 100
Logistics Information Technology Provider and as a Top
100 3PL Provider, also by The Memphis Business Journal
twice as Company of the Year. Other awards and high
honors from our clients include SAP Implementation
Excellence, and The Supplier achievement award for
Continuous Quality Improvement (SCQI) program.
“The freight pay data and TMS solutions analyze shipping patterns, lanes, carrier compliance and cost saving opportunities.” ‐ Global Electronics Manufacturer
CTSI-Global’s current operations include the
following highlights:
• Multiple locations strategically placed around the
world
• Expertise: same operating management for over 25
years
• Core services include TMS, freight audit and
payment, business intelligence and global
consulting
• 10,000+ carriers supported in all modes
• 250+ million annual transactions
• Hundreds of quality clients across all industries
• 60+ terabytes of online data storage (500 million
shipments)
• $5 billion in annual freight dollars processed
• Supports over 35 currencies
CTSI-Global’s system is designed to enable shippers to integrate their domestic
and international shipping needs into one global solution. CTSI-Global offers the
flexibility to accommodate key international requirements including units of
measure, multi-currency conversion and payment of duties and taxes for all
modes and carriers.
CTSI-Global is headquarted in Memphis, TN, USA. Global offices include APAC
Operations in Singapore, EMEA Operations in Limerick, Ireland, and South Asia
Operations in Chennai, India. The offices have been strategically placed around
the world and will continue to grow to meet client needs.
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Innovative TMS, Seamless Invoice Processing and Robust Business Intelligence
Over the years there has been noticeable interest in the development of supply chain technologies. As technical
achievements continue to improve there is a bigger demand for automated, full service solutions.
CTSI-Global partners with Shippers and Logistics Service Providers (LSPs), also known as 3PLs, by providing a worldclass supply chain solution. CTSI-Global’s Transportation Management System (TMS), Freight Audit and Payment,
Global Consulting and Business Intelligence Tools are designed to automate manual processes, improve performance
levels, increase visibility and decrease transportation costs.
State-of-the-art Applications
CTSI-Global provides a sophisticated, integrated Transportation Management System (TMS) that easily manages all
aspects of a company’s transportation network and robust Business Intelligence tools to visualize their entire logistics
operations. Additionally, the on-demand architecture is scalable, allowing LSPs to add new customers with ease.
Highest Level of Sarbanes-Oxley-compliant Audit and Payment
CTSI-Global has been providing freight audit and payment since 1955. Key differentiating benefits include: your choice
of full service freight audit and payment or purchase of the application; supports all modes, carriers and industries; audit
including legal & business requirements as well as local taxes; and full visibility of all rates, audit/coding logic, and
invoices in process. Every step is measured from invoice receipt through data capture, audit, exception resolution,
funding and payment. Clients can rely on quality control, accurate data and timely carrier payments.
Dedicated Customer Service
At CTSI-Global, we value our clients and it is our top priority to provide key communication, responsiveness, and
service level commitments in every aspect of our business. Each client is assigned an individual Client Support
Manager who is responsible for monitoring daily activity and managing project requests 24/7. In addition to the
traditional methods of customer service, CTSI-Global operates within work teams providing the smooth accommodation
of any business fluctuation. The team works with each client to focus specifically on ongoing business process
improvement and quality initiatives.
By going with the same provider for both TMS and freight audit and payment, companies eliminate redundant processes
and pay a fraction of the cost, than going with two providers. This ability to provide the “best of both worlds” is a key
reason that so many companies have partnered with CTSI-Global to provide the best solution possible at a competitive
price. The flexibility, leading-edge online technology, global network, expanded service functionality and consulting
expertise are second to none in the industry.
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The ability to manage orders, optimize loads, select the best carriers, tender shipments, manifest parcel, LTL, TL,
proactively track their progress and manage claims can reduce transportation costs by 10-30%.
CTSI-Global’s end-to-end Transportation Management System (TMS) streamlines transportation execution from order
to payment. Shippers and LSPs have the ability to manage and control their entire inbound/ outbound transportation
networks.
Manage Transportation Costs throughout the Supply Chain
Software-as-a-Service (SaaS) technology provides security and flexibility, while automating traditionally manual, labor
intensive functions. Strategically manage shipping costs throughout your supply chain for better cash flows and
enhanced customer service.
A la Carte Applications Provide More Options
Through our modular design we give you what you need - and only what you need. The array of applications are
customized and scaled to adapt to each client’s logistics business requirements.
Highlights Include:
» Improved efficiency, enabling consistent shipping processes
» Improved transportation cost accounting
» Reduced international export compliance risks
» Streamlined SAP integration with single connector
The Key Features of CTSI-Global’s TMS Applications Include:
» Order Management - Receive, revise, schedule, and confirm orders with pick ticket generation.
» Load Optimization - Optimize shipments based on size, weight, loading requirements or special criteria with load
planning and routing optimization.
» Carrier Selection - Select optimal carrier based on predetermined price, performance, lane routing or custom criteria
» Shipment Execution - Automate load tendering, confirmation and shipping that matches carriers and specific delivery
requirements
» Parcel Manifesting - Automate parcel, LTL, truckload processing, pack verification, palletization, international trade,
hazardous material, ASN and vendor label compliance
» Event Management -Track shipments from the moment they leave your dock through delivery and beyond
» Claims Management - File OS&D claims with automated carrier notification and claim tracking through resolution
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By allowing experts to manage your contracts, audit your bills, allocate the charges, make the payments, and
report the results, you are assured of paying the correct amount.
With leading-edge technology, CTSI-Global now processes over $5 billion in Sarbanes-Oxley-compliant payments
annually for over 10,000 carriers and hundreds of quality clients. CTSI-Global’s experience, technology and flexibility
provide the highest level of expanded audit performance and payment solutions.
CTSI-Global’s management team has extensive experience in all aspects of freight auditing and payment. Broad
logistics, accounting and MIS knowledge provide an environment to handle all client’s needs and requirements. Data
capture, edit routines, and reporting outputs are all customized to allow each client to meet corporate objectives. CTSIGlobal’s audit staff, with hundreds of years combined experience and expertise in all modes of transportation, assures
that clients’ savings will be maximized. This experience is enhanced by one of the most sophisticated rating systems in
our industry used to electronically rate shipment data for over 250 million transactions annually.
CTSI-Global offers customized processes to all of its clients and, consequently, has operated over the years in a
continuous process-improvement environment. What this means to customers is that we are never satisfied being static.
As we process our customers’ transactions over the weeks and months, we are constantly looking at the exceptions,
finding resolutions where possible with the customer, and streamlining the operations for both them and their carriers.
Highlights Include:
» Global solutions supporting all modes, carriers and industries
» Full visibility of all rates, audit / coding logic and invoices in process
» Process and pay in any language, country, currency, and exchange rate
» Expanded international audit including local taxes, legal and business requirements
Key Features of CTSI-Global’s Freight Audit and Payment Services Include:
» Contract Management - Scan, store, review and analyze all contracts online
» Data Capture - Efficient EDI processing, OCR scanning, Online Data Entry (ODE), manual data entry or custom
electronic file processing
» Audit and Analysis - Fully automate audit for all duplicate, rate, discount, ancillary and performance metrics with
refund processing for all exceptions
» Cost Allocation - Allocate costs by any requested client criteria (e.g. carrier account, origin, recipient, product or
employee)
» Exception Management - Online access to review all billing exceptions to modify, reject or approve for payment
processing
» Payment Processing - Complete process tracking, cash management to ensure all payments are released in
accordance with contract guidelines, supporting most currencies and refund systems such as credit notes
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With the information derived from these technologies, CTSI-Global is able to extend client savings by consulting in all
key areas of interest including benchmarking, KPI management, global network design, bid preparation and
negotiations.
CTSI-Global’s provides superior insights and logistics management. Our goal is to be an extension on your company.
Through changes such as collaboration, globalization and technology development, CTSI-Global offers superior levels
of customer attention while providing sophisticated, customized solutions. Our consulting services were born from direct
requests from clients for assistance with logistics challenges.
CTSI-Global provides an array of consulting services to support the day-to-day management of your transportation
functions as well as assist in defining supply chain strategies and executing projects to improve efficiencies.
Our team of logistics professionals comes from every link in the supply chain -- carrier, vendor, shipper and LSP -- to
offer insight and savings in all areas of logistics management. Clients who use the consulting projects have reported
bottom-line savings as high as 20%. With access to carrier rates and service levels, CTSI-Global can explore options
before providing you with the right solutions for your business.
Key Features of CTSI-Global’s Consulting Services Include:
Shipment Optimization
» Service Level Analysis
» FAK Analysis
» Packaging Analysis
» Shipment Zone Analysis
» Load Dimensional Analysis
» Load Consolidation Analysis
» Mode, Carrier, Service Analysis
Business Process Optimization
» Benchmarking
» KPI Development and Monitoring
» Carrier Compliance
» Vendor Compliance and Chargeback
» Audit on Vendor Terms
» Security
» Global Projects
Rate Optimization
» Product Classification / FAK Analysis
» Rate Conversion Analysis
» Bid Development
» Rate Negotiation
Network Optimization
» Distribution Network Analysis
» Network Design and Modeling
» Routing Guide Development
» Distribution Center Site Selection
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Having the online tools to dynamically report, graph, map, trend and model your entire operation provides the
performance reporting, KPI dashboards, carrier report cards and insight for continuous process improvement and
maximum savings.
Information management is the most important product of freight bill audit and payment, transportation management
systems or any other supply chain solution. CTSI-Global’s business intelligence capability is unparalleled in the industry.
All data is normalized for dynamic corporate reporting. CTSI-Global not only provides clients with timely online
information but also goes the extra mile by giving users information at their fingertips.
Standard and Ad Hoc Online Reporting
CTSI-Global has hundreds of standard, weekly, monthly, quarterly and annual reports in all areas. Clients can quickly
access a one-time report or we can provide them with recurring reports on virtually any aspect of their financial and
logistics operations. Clients can choose from these reports or can customize reporting to meet their specific business
requirements. Any piece of client data -- such as carriers, modes, locations, regions, contracts, routing guides, order,
inventory, shipping, event management, invoice detail, cost center coding, audit logic, and payment data. Users can
retrieve information 24/7 online using data stored and maintained at CTSI-Global.
Key Performance Indicators (KPIs)
CTSI-Global provides an intuitive graphical interface with a powerful database to provide instant drill-down reporting for
any client KPI that automatically compares, graphs, and trends all key shipping variables. Dashboards can be
customized to meet the specific needs of each user or user group. By integrating all modes and carriers into one
standard format, clients can measure and manage all Key Performance Indicators (KPI’s) including shipping volumes,
freight expense, accessorial detail, billing accuracy, claims performance, and service quality.
Key Features of CTSI-Global’s Business Intelligence Applications Include:
» Online Reporting - Complete Sarbanes-Oxley compliant reporting with multi-year online data retention for both
standard and ad hoc analysis
» Carrier Report Card - Provide consolidated information to view and compare all key carrier metrics, including
performance, billing accuracy and claims
» Executive Dashboard - Graphically display each of your key performance indicators (KPI) and drill-down to get the
answers you need
» Modeling - The ability to analyze any type of “what if?” scenarios to compare various modes, carriers, rate scales,
services and origin shipping alternatives
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Committed to Latest Client Driven SaaS Technology
CTSI-Global is truly committed to innovation with results by employing the latest in technology to optimize all inbound,
outbound and third-party shipping transactions and continuing to reinvest in on-demand supply chain applications.
For all applications, CTSI-Global utilizes SaaS Cloud computing for maximum capacity with the ability to easily add
capabilities in an instant, giving clients more options and flexibility. With a SaaS model, implementation can be
completed quickly. Our data warehouse hosts billions of transactions for significant analyitical performance.
For freight audit and payment, CTSI-Global operates multiple platforms for transaction processing and data entry,
enterprise servers for redundant operations of all Internet applications and a state-of-the-art storage-area-network
(SAN) storage appliance. This network includes clustered web servers and load-balanced SQL database server
technology. The capacity exceeds 60 terabytes. This dual-platform computing architecture enables us to provide faulttolerant, powerful computer applications to our clients. Our Internet applications enjoy large, dedicated bandwidth, while
being secured with the latest firewall and virus technology.
Our seamless integration allows us to easily connect carriers, suppliers and other Web service providers. All
applications have the ability to interface with all major ERP and AP systems as well as proprietary client system formats
that include but are not limited to SAP, Oracle, Peoplesoft, WMS and other TMS systems. CTSI-Global has been
recognized for SAP Implementation Excellence by a client who undertook the largest number SAP modules ever
implemented at one time on a worldwide basis.
Clients are not overwhelmed by a needlessly bulky system or hefty prices. The TMS adapts to new client requirements
by providing a-la-carte environment, giving them the ability to add individual applications as needed.
Security, flexibility and cost-effectiveness distinguish CTSI-Global’s Software-as-a-Service model from other
Transportation Management Systems. Additionally, we appreciate our clients’ loyalty and provide current clients with
complimentary access and upgrades to new applications and features as we develop them.
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A Real Return-On-Investment
Transportation is the glue that holds the supply chain together and accounts for almost 50 percent of an average
company’s logistics costs.
Businesses cannot manage and control their transportation spend without having timely, accurate and complete visibility
of their shipping costs and activities. As technical achievements continue to improve we will see more demand for
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automated, full service solutions. Also, with the current economic conditions, companies must find ways to cut costs,
improve transparency, and increase profits.
By implementing a TMS, companies can reduce their transportation costs 10-30%
» Contract Management - Estimated 10% reduction in administrative costs
» Load Optimization - Estimated 5-17% reduction in annual freight spend
» Least Cost Mode/ Carrier Selection - Estimated 2-7% reduction in annual freight spend
» Shipment Execution - Estimated 1-5% reduction in annual freight spend
» Performance Improvements - Estimated 1-3% reduction in annual freight spend
“True cost” of internal freight bill processing
According to Ernst & Young, the true costs of processing and paying a freight invoice internally is $11.04-$14.72, which
includes incoming mail processing, sort and data entry processing, imaging, pre-auditing, rate database maintenance,
checks and report control processing, exception item processing, customer service, other support required, data
processing hardware, postage and supplies, administrative, overhead and other costs. Therefore, the Return On
Investment for companies to outsource this function is great. CTSI-Global charges cents to process, which includes
many checks and balances, verification, allocation and reporting.
Investing in a transportation spend management program can help reduce these costs, ensuring a competitive position
in the global marketplace. CTSI-Global will grow with you.
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