Dimensional Scoring

TA B L E OF C O NTENT S
Firefighter - FireTEAM™......................................... 5
Entry Level Test ............................................................... 6
Supervisory Exams .......................................................... 8
Assessment Centers ........................................................10
Tactical and Command Training & Testing ................11
Performance Evaluation System ....................................12
Training ...............................................................................13
Law Enforcement FrontLine National™ ................................................15
Entry Level Test ...............................................................16
Supervisory Exams ...........................................................18
Assessment Centers .......................................................19
Performance Evaluation System ...................................20
Emergency Communications - ECOMM™......21
Entry Level Test ................................................................22
Adult Corrections - REACT™...............................25
Entry Level Test ...............................................................26
Supervisory Exam ............................................................28
Training ...............................................................................29
Juvenile Corrections - IMPACT™........................31
Entry Level Test ...............................................................32
Supervisory Exams ...........................................................34
Training ...............................................................................35
Transit - START™.......................................................37
Entry Level Test ................................................................38
Supervisory Exams ...........................................................40
Training ...............................................................................42
Customer Service - Diplomat Series™ ........... 43
Entry Level Test ...............................................................44
Office Skills Test ............................................................... 46
Supervisory Exams .......................................................... 47
ExamHQ .........................................................................48
National Testing Network .......................................49
Consulting Services .................................................... 50
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ERGOMETRICS
& Applied Personnel
Research, Inc.
A b o u t E rgo m e t ri c s
Ergometrics & Applied Personnel Research, Inc., is a human
resource management firm specializing in personnel selection
and training. Established over 30 years ago, Ergometrics has
designed the most comprehensive, award winning, video
testing and job simulation testing programs in the nation.
We have provided personnel testing services for thousands
of clients in the US and Canada. Most large cities and state
governments in the US use our products, as do hundreds of
local entities and smaller organizations.
Ergometrics’ tests have been given to millions of applicants.
Our tests are extensively and professionally validated, using
both content and criterion validation. We provide complete
documentation that conforms to all legal and professional
standards for validation. Regardless of the size of the
organization, Ergometrics provides a comprehensive set of
personnel selection tools that are highly predictive of on the
job performance.
Ergometrics’ owners Carl Swander, Ph.D., Oscar Spurlin, Ph.D.
and Carla Swander are all dedicated testing professionals,
nationally recognized for the development of video-based
and simulation testing.The Ergometrics team is comprised of
professionals with backgrounds in psychology, testing, video
and computer technology.This complete range of skills makes
it possible for Ergometrics to develop the most sophisticated
testing tools available.
National Awards
The City of Long Beach, CA, won the IPMAAC Innovation
in Assessment Award using Ergometrics FireTEAM™ Testing
System. One of our owners, Carla Swander, recently won the
prestigious Stephen E. Bemis award for lifetime achievement
in testing.
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
Se r vice Ph ilosop hy
At Ergometrics, we strive to give our clients the highest
level of service. We develop tests and systems with the
client in mind.To simplify the testing process, we make our
proctor instructions easy to follow and most candidate
instructions are built right into the videos. We also offer
guaranteed two day scoring and only charge for actual
tests used.
Quick Scoring
Ergometrics provides scoring results within two business
days of receipt of answer sheets. Services include:
scoring of all answer sheets, transmission of test results,
maintenance of a database of all previous testing and
consultation regarding scoring and passing points.
Flexible Pricing
Customer Service
At Ergometrics, we go far beyond traditional service to
make sure our clients are satisfied. We provide unlimited
phone consultation to clients and work closely on details
specific to our clients’ needs.
Making Administration Simple
Ergometrics’ simulation tests are easy to administer -- as
simple as playing a video or DVD. Answer sheets and all
administration instructions are provided. Ergometrics’
tests are designed for the whole range of testing venues,
from thousands of candidates in one administration to
small, single candidate administrations.
Ergometrics offers standard per applicant pricing and
annual licenses. Per applicant pricing is a good choice
for organizations with low volume or infrequent testing.
Organizations that test more frequently or have large
numbers of applicants may prefer annual licenses with
reduced per applicant fees. This catalog shows pricing
options for each product so you can make the best choice
for your organization.
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
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Testing P h i l osop hy
Ergometrics’ testing philosophy is centered on providing
our clients with the most effective and job related selection
tools in the industry. We believe that, of all the decisions
managers make, hiring decisions have the largest impact on
their organizations. Therefore, we take the approach that
test design and development should not be limited solely
to traditional methods. Our team includes experts in many
professional and technical fields collaborating to create tests
that predict job performance.
Simulation Testing
Observing how people work in the real environment is
the most effective way to assess abilities. With tests that
are not a simulation of the job, such as paper and pencil
tests, candidate job match becomes less clear. Ergometrics’
simulations are designed to narrow that gap between test
performance and job performance. Simulations give you
a look at not only abilities, but how individuals use those
abilities given real work conditions including time pressures,
stressful interactions, interruptions and other factors
that make jobs difficult. High quality simulations increase
test validity and are an essential component of modern
management. Ergometrics is the leader in simulation testing.
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Use of Video and Technology
Video is a practical medium for job simulations for many
occupations. Written and oral tests describe situations
for candidates to imagine. Not only is it impossible and
impractical to fully describe a situation, the description itself
provides clues about what is important. Video scenarios
present exactly the same information to everyone, allow
for careful staging of the events and the surrounding
environment and require applicants to observe and analyze
situations for themselves.
Advancing the Science
At Ergometrics, we are dedicated to advancing the science
of testing. We are continually researching and improving
testing methods.
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
Valida tio n
All Ergometrics’ simulation tests are professionally validated. Ergometrics’ video tests consistently have lower adverse
impact than written tests. They are not dependent on
Ergometrics uses both content and criterion validation.
reading ability or prior experience. Because the scenarios
Content validation is demonstrated by job analysis and are actual job simulations, video tests are the fairest way
the relationship between test content and job demands. to assess applicants from diverse backgrounds. Simulations
Simulation design, depicting common stressors and problems also provide the best measurement of judgment and human
encountered on the job, provides the most obvious evidence interaction skills, which are often critical to job performance
of content validity. During test development, detailed job and typically have less adverse impact than dimensions
analyses are developed and data collected from incumbents generally tested by traditional format tests.
to further document the strong link between our simulation
tests and the actual job.
Dimensional Scoring
Ergometrics’ criterion validation consists of comparing the
linkage between test scores and job performance. Direct
statistical relationship between higher test scores and
higher job performance provides strong evidence for test
validity. Ergometrics’ simulations consistently show strong
correlations with job performance. Other criteria such
as turnover, absenteeism and training scores are used to
support criterion validation.
Years of research in simulation testing have advanced our
ability to report dimensional scores for most of our tests.
These dimensional scores are analyses of candidate response
patterns that are pertinent to the job. Dimensional scores
help employers understand candidates better and the type
of training, coaching and supervision they will need, if hired.
Ergometrics can provide detailed technical validation reports
upon request. We encourage organizations to review this
information and compare it to other tests.
Fa irness
Ergometrics is extremely knowledgeable and experienced in
the development of fair and objective screening procedures.
Emphasis on video and other techniques for developing
simulations is Ergometrics’ cornerstone in the process of
creating fair, job related tests. Following are key aspects
in our approach to provide systems with the maximum
predictive power and fairness:
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Extensive job analysis
Identifying and measuring the full range of critical skills and behaviors
Development of test materials that require no prior training or experience
Extensive subject matter expert input and review
Detailed item analyses
Professional validation studies
Example dimensional score graph from FireTEAM™ Promote.
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
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ECOMM
FrontLine Natioanl
FireTEAM
Transit Personnel Tests
START™ Testing
IMPACT
REACT
•
START™ People Sense
•
START™ Driving
•
START™ Incident Observation &
Report Writing Test
•
START™ Reading Test
START™ Promote
START
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•
•
Diplomat
Supervisor Exam
Base Chief Exam
Custom Exams
START™ Training
Other Services
•
Video-Based Human Relations &
Customer Interaction Training
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Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
Selection
Total
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Customer Relations
Gaining Cooperation
Common Sense Decision Making
Following Policy and Regard for Safety
Showing Respect for Coworkers
START™ Driving
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Concentrating on the Road
Keeping Track of Oncoming Traffic
Monitoring Mirrors
Listening and Responding to Radio Transmissions
Multi-Tasking
Anticipating Problems with Traffic
IMPACT
START™ Incident Observation and Report Writing Test
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START
Observation Skills
Accurate Report Writing
Basic Writing Competency
START™ Reading Test
Diplomat
Testing Candidates for Key Job Dimensions
Identifying Top Candidates in the First Phase
of Testing
Lower Adverse Impact
Easy Administration
Rapid Scoring Services
Reduced Cost and Hiring Time
Reduction in Turnover
REACT
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START™ People Sense
ECOMM
Benefits include:
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10
2hr. 33min.
FrontLine National
The START™ Transit Operator Test is the most sophisticated
and widely used test in the transit industry. START™ Testing is
fully validated and easy to give. It has four components. START™
People Sense, the video human relations test, is available in
two versions, one with a special component for working with
customers with special needs. START™ Driving is a video
test that assesses candidates for driving related multi-tasking,
perceptual skills, mirror usage and driving judgment. START™
Reading and START™ Incident Observation and Report
Writing Tests are specifically calibrated to Transit Operator job
demands.
1
31
98
# of Items
People Sense Video
Driving
Incident Observation &
Report Writing Test
Reading
START™ Transit Operator Test
50
16
Length
(Minutes)
90
35
FireTEAM
START ™ Te s t i ng Co mp o n e n t s
• Transit Operator Standard Reading Level
Other Services
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
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Dimensional Scores
In addition to total score rosters, Ergometrics’ in-house scoring
service now provides informative dimensional information based
on each candidate’s answer patterns. Dimensional scores and
graphs show candidate strengths and weaknesses and what kind
of coaching and supervision they will need if hired as transit
operators. Dimensional areas reported are:
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Public Relations
Aggressive Behavior
Ability to Work Independently
Common Sense Decision Making
Attitude towards Management
Teamwork
Serving Customers with Special Needs
Serving Teens and Student Customers
Driving
Reading Ability
Other Services
Diplomat
START
IMPACT
REACT
ECOMM
FrontLine Natioanl
FireTEAM
Selection
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Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
Promotion
START™ Promote Supervisory Exams are designed specifically
for the transit industry. START™ Promote has test versions for
Supervisor and Base Chief.
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Road Supervisors
Schedule Makers
Assignment Planners
Radio Control
Instructors
START™ Promote Supervisor Exam includes a video component
and a written component that covers:
Building Operator Morale
Coaching and Performance Feedback
Customer Service
Evaluating Operator Performance
Transit System Management Responsibility
Providing Good Road Support
Dimensional scores showing aptitude for specialty assignment
are provided for the following areas:
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Schedule Maker
Assignment Planner
Radio Control
Instructor
Operational Support
Managing Operator Performance
Providing Performance Feedback
Developing Pride and Morale in Operations
Promoting Customer Service and
Good Customer Relations
Numeric Analytic Skills
Complex Planning
Multitasking
START
Length
(Minutes)
30
120
33
3hrs. 03min.
Diplomat
Employee Observation Video
Supervisor Exam
Analytic Abilities Video Simulations
Total for Supervisor Exam
# of
Items
40
77
33
150
IMPACT
START™ Promote Components
REACT
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ECOMM
START™ Promote Supervisor Exam covers the customary first
line transit supervisory rank where supervisors can pick or be
assigned to work as:
FrontLine National
Supervisor Exam
Dimensional score breakdowns allow departments flexibility
to decide what subset of skills fits their unique supervisory
structure. Dimensional scores applicable to all transit
supervisors are provided in the following areas:
FireTEAM
START™ Promote Supervisory Exams
Other Services
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
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Base Chief Exam
START™ Promote Base Chief Exam has a video and written
component. Numerical ranking scores are further defined with
dimensional scores for each candidate in the following areas:
• Evaluating Operator Performance
• Managing Performance
• Training/Career Development
• Interpersonal Relations with Staff
and Customers
• Reliability/Integrity
• Communication
• Managing Conflict
• Managing Change
• Working with Management
• Discipline and Managing Difficult Employees
• Team Development/Delegation
• Prioritization/Effective Use of Resources
IMPACT
REACT
ECOMM
FrontLine Natioanl
FireTEAM
Promotion
START™ Promote Components
Employee Observation Video *
Base Chief Exam
Total for Base Chief Exam
# of
Items
40
117
157
Length
(Minutes)
30
120
2hrs. 30min.
Other Services
Diplomat
START
START™ Promote Exam Pricing )
There is a minimum price of $500 to use either the Supervisor
Exam or the Base Chief Exam. This fee covers testing for 1-10
applicants. For additional candidates beyond the first 10, the
cost is $40 per applicant. Candidate preparatory handouts, test
booklets, answer sheets and scoring are included.
Custom Exams
Ergometrics can create customized test items from assigned
sources, including internal documents such as operator books,
route information, bulletins and department SOPs. Contact
us to discuss your needs and get a firm price based on your
specific testing requirements.
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Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
Training
$2,000*
* Travel costs and per diem for the trainer will be billed at cost.
START™ Training Pricing
START™ Training is a one-time cost based on the size of your
agency.
START ™ Tra ining Pricing
Purchase
$1,500
$3,000
$4,500
$6,000
$7,500
$9,000
$10,500
$12,000
$13,500
$15,000
$16,500
Special Pricing
IMPACT
START
Diplomat
# of Operators
25 or less
26-70
71-125
126-200
201-350
351-500
501-800
801-1,100
1,101-1,400
1,401-1,700
1,701-2,000
2,001 or more
REACT
Philosophy of Public Transit
Understanding and Following Rules, Policies
and Guidelines
Conflict Avoidance - Letting it Go
Deciding When it is Best to Call for Assistance
Communicating with Customers
During Emergencies
Managing Schedule and Time Pressure
Keeping it Positive - Non Verbal Communication
Professional Communication Style
Handling Difficult Situations
Dealing with Stress Associated with Being a
Transit Operator
Working with Kids
Special Paratransit Situations and Customers
with Disabilities
Interacting with Supervisors
Relations with Higher Level Management
Additional
Materials
$75 each
$40 each
$3 each
N/A
ECOMM
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Training Video
Instructor’s Guide
Operator Booklets
Handout & Quiz Copy Masters
Train the Trainer Session for
START™ Training
Included in
Purchase Price
1
1
5
1
FrontLine National
START™ Training is a video-based program, designed for use by
internal trainers. START™ Training focuses on customer and
internal relations. It helps both new and veteran transit and
paratransit operators overcome common negative mindsets
that can make the job unnecessarily difficult. START™ Training
addresses the following areas:
START™ Training Components
FireTEAM
START™ Training
Other Services
Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org
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