Australian Association of Massage Therapists – Membership Kit

Transcription

Australian Association of Massage Therapists
Membership Kit
Welcome to the
Australian Association
of Massage Therapists
Your application for membership
has been processed and you
will have been mailed a letter
welcoming you to the
Association and providing
your login information for
the AAMT website. You will
receive your Certificate of
Membership upon approval
by the Board of Directors.
This Membership Kit contains
all the forms and information
you need as a member. It is
in an electronic format for
two reasons:
•you can download the forms
as you need them, and
•the Membership Kit can
be constantly updated with
current information.
On this page you will find
a list of all the information
contained in the AAMT
Membership Kit.
Contents
1. Health Funds Information including: Ancillary
Provider Terms/NIB Provider Requirements/
Australian Unity Provider Registration Form
Form
Health
Funds
Diary
2. Continuing Professional Education (CPE) Diary
3. Confidential Client History Form:
Remedial Treatment
4. Confidential Client History Form:
Therapeutic Treatment
CPE
Form
Remedial
Form
Therapeutic
Form
5. Confidential Client Consent Form
Client
Consent
Guide
6. Member Guidelines for Logo Use
Style
Guide
Form
7. AAMT Shirt Order Form
AAMT
Shirts
Code
8. AAMT Code of Ethics & Standards of Practice
Ethics &
Standards
9. AAMT Guide for the Prevention and
Management of Sexual Misconduct.
Guide
Sexual
Misconduct
Health Fund Provider
Information – Eligibility
On joining AAMT you signed an agreement
to keep your First Aid and Insurance up-todate, earn CPE points (30 for Massage
Therapists and 40 for Remedial Massage
Therapists) and to forward these details to
AAMT. AAMT lists all of these details,
including Membership Renewal Date, on the
Status with Individual Health Funds. If you
meet the criteria set in the MEMBERSHIP
and REQUIREMENTS columns then you are
eligible for Provider Status with the Health
Funds listed in the ELIGIBLE HEALTH
FUNDS Column.
REQUIREMENTS
ELIGIBLE HEALTH FUNDS
Remedial Massage
Therapist
• Diploma of Remedial Massage Therapy (HLT50302/
HLT50307) ONLY
• AAMT has a copy of up-to-date Senior/Level 2 First
Aid
• AAMT has a copy of up-to-date Malpractice
Insurance
• Current Financial Member of AAMT
• CPE Points (40 points per annum)
• AAMT has accurate details of clinic address/es
• Australian Health Management
• Australian Regional Health Group
• BUPA Australia Health
• CBHS Health Fund Limited (Commonwealth
Bank)
• Medibank Private
• nib
• The Doctors’ Health Fund
• Australian Unity
• GU Health
• HBF
• HCF
Remedial Massage
Therapist
• Diploma of Remedial Massage Therapy (HLT50302/
HLT50307)
• Assessed qualifications on Health Fund lists prior to
July 1 2009
• AAMT has a copy of up-to-date Senior/Level 2 First Aid
• AAMT has a copy of up-to-date Malpractice Insurance
• CBHS Health Fund Limited (Commonwealth
Bank)
• HCF
• nib
Massage Therapist
• Certificate IV of Massage Therapy (HLT40302/
HLT40307)
• Assessed qualifications on Health Fund lists prior to
July 1 2009
• CBHS Friendly Society (Commonwealth Bank)
Myotherapist
• Advanced Diploma of Remedial Massage Therapy
(21920VIC/21511VIC)
• CPE Points
• nib
• CBHS
• HBF
• HCF
CATEGORY B
CATEGORY A
MEMBERSHIP TYPE
CATEGORY C
CATEGORY D
E-newsletter sent every month and on
Annual Membership Renewal Invoices. If
AAMT does not receive these details, or they
are not kept up to date, your details cannot
be sent to Health Funds.
The following categories outline Membership
Grade and eligibility for Health Fund Provider
NB Myotherapy and
Remedial Massage
must be advised to HFs
separately.
Note: Members with a qualification other than the HLT50302/50307 deemed to be equivalent are also eligible. This may include Bachelor of Health Sciences (Massage Therapy).
1
Important Health Fund Provider Information
Registering with individual health funds can be a time consuming
and confusing process. To simplify and streamline this process for
our members, AAMT has gained accreditation with various health
funds which allows our eligible members to be registered automatically
as a provider! This reduces the process of registering individually
and ongoing updating of details with individual health funds for our
members. AAMT forwards eligible members details to the health
funds listed on a monthly basis.
Therefore, it can take up to 4-6 weeks for all details to become
live at individual health funds.
Please read the important information below to see how to qualify
and remain on health funds lists. To find out which health funds you
are automatically registered with, refer to Table 1 ‘Summary of Health
Funds providing rebates for Massage’. To find out which health funds
you have to activate your registration with, refer to Table 2. To find
out which health funds you have to apply direct, refer to Table 3. For
details on how to register with all other health funds please refer to
‘Health funds Additional Information’.
To qualify and remain on the health funds lists sent by AAMT,
it is a requirement that:
• you meet the minimum level of membership type/qualification
accepted by the health fund
• you are a financial member of AAMT
• ensure AAMT have a current copy of your Certificate of Currency
Public Liability Insurance
• ensure AAMT have a current copy of your Senior/Level 2 First
Aid Certificate
• AAMT have received or you have recorded your Continuing
Professional Education points. (Massage Therapists need
30 points per year and Remedial Massage Therapists need
40 points per year)
• you provide AAMT all practice details including address and
phone number (no PO Boxes and landline is preferred).
Receipt requirements
Your receipt may be rubber stamped, a pre-printed receipt book,
letterhead or computer generated and must include the following
details. Subsequent accounts must be endorsed ‘duplicate copy’.
Full name of therapist
Client’s full name
AAMT member number
Date of treatment
Provider number
(when issued)
Type of therapy e.g. Remedial
Massage, Massage therapy,
Myotherapy
Practice address
(cannot be a PO Box!)
Type of treatment e.g. initial or
standard consultation
Practice telephone number
Cost for treatment
Business and Trading
names (where applicable)
ABN number must be shown
General Accounts and Receipts:
(Some key points to remember)
• Pre-signed receipts are not acceptable.
• The services provided must be itemised accurately
(e.g. type of treatment, therapists name, clients name).
• Your Provider number is not transferable to another person
(i.e. Locum, colleague or employee) or where applicable,
another practice location. This is fraud.
• There can be only one original account/receipt. All duplicated
accounts/receipts must be endorsed as ‘duplicate’.
• Please ensure that AAMT have your current details at all times!
Failure will result in AAMT not being able to confirm your
current details to the health funds and non-current members
will be removed from health funds lists.
• Change of details: If you have registered directly with any health
funds (Table 2 + Table 3) do not forget to advise them of any
changes to your details. i.e. New practice details etc. We are
unable to change your details directly with these health funds.
NOTE: Although every effort is made, AAMT cannot guarantee that all members will
be accepted by the health funds as a provider. Members must agree to abide by
conditions of individual health funds. Most health funds will not provide a rebate if
your client is a family member.
Medibank Private Provider Number
As part of the reporting requirements for Medibank Private (MBP), AAMT
are required to include Provider Numbers in the lists uploaded. Therefore,
if you are eligible and receive a MBP Provider Number, please either enter
it directly via the web member log in (instructions can be found on the
AAMT website www.aamt.com.au or email it to [email protected])
2
Table 1:
Eligible members are automatically registered via AAMT. (Details are updated monthly from AAMT records.)
HEALTH FUND
DETAILS
Australian Health Management
• Remedial Massage Therapists ONLY
HLT50302 or HLT50307
• Assessed qualifications on their list prior to 1 July 2009
• AHM Providers Numbers can be found at www.ahm.com.au/content/
ms/providersearch.asp
Australian Regional Health Group:
• Massage Therapists
Cert IV HLT40302 or HLT40307
• Remedial Massage Therapists
• Assessed qualifications on their list prior to July 1 2009
• Advanced Diploma Myotherapy
ADV DIP 21511VIC or ADV DIP 21920VIC
• Provider Number – ‘MT’ plus your AAMT member number plus ‘R’ for
remedial massage therapists and ‘M’ for massage therapists and ‘Y’
for Myotherapists. e.g. MT12345R or MT12345M or MT1234Y.
• ACA Health Benefits Funds
• Cessnock & District Health Benefits Fund
• CUA Health
• Defence Health
• GMHBA
• GMF Health
• Health Care Insurance Limited
• Health Partners
• Health Insurance Fund (HIF) WA
• Latrobe Health Services (Federation Health)
• Mildura District Hospital Fund
• Navy Health Fund
• Onemedifund
• Peoplecare Health Insurance
• Phoenix Health Fund
• Police Health Fund (South Australia Only)
• Queensland Country Health Fund Ltd
• Railway & Transport Health Fund Ltd
• Reserve Bank Health Society
• St Luke’s Health
• Teacher’s Federation Health
• Teachers Union Health
• Transport Health
• Westfund
BUPA Australia Health
• ANZ Health Insurance
• AXA
• Bank SA
• BUPA Australia OSHC
• Cardmember Health Insurance Plan
• HBA
• HealthCover Direct
• Mutual Community
• St George Health Project
• National Mutual Health Insurance
• Previously MBF + MBF Alliances: NRMA, SGIC Health (SA),
SGIO Health (WA)
CBHS Health Fund Limited (Commonwealth Bank)
nib
nib requires members to read their provider terms and conditions.
Please see attached.
3
• Advanced Diploma Myotherapy ADV DIP 21511VIC or ADV DIP
21920VIC
• Provider Number – sent to AAMT. A letter will be sent to each practice
confirming member provider number/s.
• Massage Therapist HLT40302 or HLT40307
• Remedial Massage Therapists HLT50302 or HLT50307
• Advanced Diploma Mytherapy ADV DIP 21511VIC
or ADV DIP 21920VIC
• Provider Number – AAMT Member Number e.g. AAMT12345
• Remedial Massage Therapists ONLY HLT50302 or HLT50307.
21920VIC
• Provider Number – AAMT Member Number e.g. AAMT 12345
Medibank Private
• Remedial Massage Therapists ONLY. HLT50302 or HLT50307
• Provider Number – After lists have been processed Medibank will
send Provider Numbers to clinic address/es
The Doctors’ Health Fund
• Remedial Massage Therapists ONLY. HLT50302 or HLT50307
21290VIC
• Provider Number – AAMT Member Number eg. AAMT 12345
Manchester Unity
• Commencing 1 July 2011 now legally HCF members
HCF
• Remedial Massage Therapists ONLY.
21290VIC
• Provider Number – AAMT Member Number e.g. AAMT 12345
• Commencing 1 July 2011 includes Manchester Unity
Table 2
Members need to activate registration DIRECT. (List of members sent by AAMT for verification only).
Australian Unity
Ph: 13 29 39 www.australianunity.com.au
• To register members need to complete the application form
(see attached).
Grand United Corporate Health
Ph: 1800 249 966
www.guhealth.com.au
• To register members need to either telephone or email corporate@
guhealth.com.au listing Full name, Association, Member Number,
Practice Address and Practice Phone Number.
• Remedial Massage Therapists ONLY HLT50302 or HLT50307
21290VIC
• Provider Number – Australian Unity will issue separate provider
numbers per practice
• Remedial Massage Therapists ONLY HLT50302 or HLT50307
21290VIC
• Provider Number – Grand United Corporate Health will issue
separate provider numbers per practice
Table 3
Members need to APPLY DIRECT. (AAMT DO NOT send any information).
HBF
Ph: (08) 9265 6125 www.hbf.com.au e: [email protected]
• Call, email or visit www.hbf.com.au for an application form
• Provider Number – HBF will issue a separate provider number for
each practice location
4
Automatic recognition for eligible members
Australian Health Management (AHM)
13 42 46 Remedial Only
www.ahm.com.au
Eligible members details are sent to AHM
each month. You will then be automatically
registered as a provider. Your provider
number can be found at www.ahm.com.au/
content/ms/providersearch.asp.
Australian Regional Health Group (ARHG)
(03) 9756 0550 Massage & Remedial
AAMT eligible member details are updated
two business days prior to the 15th of each
month. You will then be automatically
registered as a provider. Your provider
number is made up of ‘MT’ plus your
member number plus ‘R’ for Remedial, ‘M’
for Massage, ‘Y’ for Myotherapy, e.g.
MT12345R, MT12345M or MT12345Y.
ARHG is a management group that oversees
several small funds. At this stage 24. Should
you cease membership with AAMT, or if you
no longer meet the criteria set by ARHG,
AAMT is obliged to remove you from the
regular list sent. ARHG is unable to notify
you directly of your removal from their listing
due to Privacy Act requirements.
ARHG has a search provider facility on the
websites of their participating health funds.
This will mean that members of the health
funds will be able to search on the ARHG
websites to confirm that the provider (you) is
accredited or they can search to find an
accredited provider in a specific location.
The search will display provider number,
surname, first name, state, suburb, phone
number and therapy.
IMPORTANT NOTE: If you do not want to
be listed on the search facilities of the
participating health funds websites please
contact the AAMT office.
5
BUPA Australia
www.hbaproviders.com.au
AAMT member details are sent to BUPA
each month. After lists have been processed
BUPA will send Members Provider Number/s
to AAMT. AAMT will then forward the
Provider Number/s to each practice address.
Members must agree to be bound by BUPA
Australia’s ‘Our Ancillary Provider Terms’.
(See attached.)
CBHS Health Fund Limited
1300 654 123 Massage & Remedial
www.cbhs.com.au
AAMT eligible members details are sent to
CBHS each month. You will then be
automatically registered as a provider. Your
provider number is ‘AAMT’ + your member
number. e.g. AAMT12345.
Medibank Private
AAMT sends eligible members details to
Medibank Private each month. All qualifying
providers must read and agree to abide by
Medibank Private Provider Requirements
and Terms and Conditions.
nib Health
www.nib.com.au
AAMT sends eligible members details to nib
each month. IMPORTANT NOTE: All
nib Provider Requirements and Terms and
Conditions. (See attached.)
Members will need to contact
the health funds below directly!
Australian Unity
www.australianunity.com.au
In order to gain Provider Status you will need
to complete and return their application form
(see attached). Please return the completed
form to Provider Relations, Reply Paid 9945,
Melbourne Vic 8060.
GU Health
www.guhealth.com.au
Call GU Health for application form or simply
send an email to [email protected]
listing: Full name, Association Name,
Association Number, Practice Address/es and
Practice Phone Number/s.
HBF
(08) 9265 6125 Remedial Only
www.hbf.com.au
To register call or email ([email protected].
au) for application form or download. Changes
must be submitted to HBF directly. Send to
The Provider Registration Officer, HBF Health
Services, GPO Box C101, Perth WA 6809.
HCF
(02) 9290 0158 Remedial
www.hcf.com.au
AAMT sends eligible member details to HCF
each month. IMPORTANT NOTE: All
the HCF Provider recognition criteria. (See
attached or download at www.hcf.com.au).
Manchester Unity
13 13 72 Massage & Remedial
www.manchesterunity.com.au
Commencing 1 July 2011 now legally HCF
members.
Health Funds and the Legislation
F
ollowing the introduction of the new
Private Health Insurance Act (2007)
and associated rules for Private Health
Fund Accreditation 2008 AAMT has had to
redesign the data reporting to maintain the
compliance agreements and ensure that
members who are forwarded in reports have
currency of eligibility. This means that as
practitioners AAMT members must hold
evidence of currency of the eligible criteria of:
• First Aid
• Professional Indemnity Insurance
• Continuing Professional Education
• And be a Financial Member.
If you do not maintain these four key
points and keep the Association well
informed with copies of relevant paperwork,
you will be removed from all lists until you
provide evidence to the Association.
Members receive this information on their
renewal statement and E-newsletter,
therefore it is imperative that members note
when they are due to become non-compliant.
If you are currently recognised, then fall
off a fund list, reinstatement to a fund will
take place at the next accepted data upload
to the health fund. If you are a new member
you can expect a delay of up to 4-6 weeks,
depending on the health funds agreed
reporting cycle and if you have provided
everything to complete the AAMT
membership process.
There are still many points unclear with
the health funds and confusion between
their levels of provider service, administration
and AAMT’s criteria and administration.
AAMT is working proactively to resolve these
as they arise but it will take time. In the
interim if you are still experiencing issues
please email [email protected] with details,
ensuring you include your AAMT Member
Number.
In summary, to be eligible to remain on
health fund lists you must be a financial
member, AAMT must have a copy of your
current First Aid and Professional Indemnity
Insurance and you must meet the current
Continuing
Professional
Education
6
requirements. Provider status is a contract
between you and the health fund, AAMT
advises currency of eligibility to the criteria
for each health fund.
Following are some important FAQs that
you need to know:
Why haven’t my details been forwarded
to the health funds?
• Are your First Aid, Insurance, CPE
and Membership details up to date?
If they have expired your details will
not be forwarded to the health funds
Health Fund Information –
Frequently Asked Questions:
• Did you tick the Privacy Box on your
Membership Application Form?
i.e. I do not wish my details to be
forwarded to health funds.
How long does it take for details to get to the
health funds?
• The monthly list for that particular health
fund has not been sent as yet this month.
It can take up to four to six weeks after AAMT
receive any updated details for them to
reach the health funds. However, it can take
up to two weeks for the individual health
funds to process the details and to issue
provider Numbers (if not your AAMT
Member Number).
Which health funds do AAMT upload details to?
When I change practice address, how long
before my details are forwarded to the health
funds?
It is the same as when you first join AAMT, it
can take up to 4-6 weeks depending on what
time of the month you notified AAMT of your
change of details.
Why can’t I use a PO Box address?
(24 funds)
Health funds work on street address and do
not accept PO Boxes as addresses. This is
to minimise the incidence of fraud.
Therefore, AAMT does not list PO Box
addresses for Clinic addresses.
• BUPA Australia Health (11 funds)
• CBHS Health Fund Limited
(Commonwealth Bank)
• nib
• Medibank Private
• GU Health
• HCF.
Which health funds do I need to contact
directly?
• GU Health
• HBF.
How do I get my Provider Numbers?
Other than when you use your AAMT
member number, provider numbers are
issued by the health funds. Being a provider
is a contract between you and the health
funds. However, BUPA-HBA send provider
numbers to AAMT who then forward them
onto members.
Why aren’t I eligible for provider status with
certain health funds?
Certain health funds do not accept all
massage therapy qualifications. All health
funds accept the current Diploma of
Remedial Massage Therapy (HLT50302/07),
however, with the introduction of new health
fund legislation many health funds will not
accept anything other than the current
Diploma. There are only two Health Funds
that accept Certificate IV in Massage Therapy
Practice (HLT40302/07).
I faxed my updated Insurance and First Aid
and it hasn’t been updated, why?
Updated information is entered into the
database as efficiently as possible and
generally within 48 hours of AAMT receiving
it. If it has not been entered, then the fax was
not received.
nib RECOGNISED ANCILLARY PROVIDER
TERMS AND CONDITIONS
1. GENERAL
These Terms and Conditions set out the basis and conditions upon which nib recognises General Treatment Providers (Providers)
for the purpose of paying Benefits and to meet the provider recognition requirements as defined in the Private Health Insurance Act
(Accreditation) Rules 2008 (Cth).
In order to receive Benefits from nib, Providers (You) must be granted recognition status by nib and satisfy the requirements, and meet
Our expectations set out in these Terms and Conditions on each occasion a Claim for Benefits is made to nib. nib assumes that every
time a nib customer makes a Claim for a Benefit with nib for the treatment and/or services that You provide to them, You agree to
satisfy all requirements, and meet Our expectations set out in these Terms and Conditions.
2. GLOSSARY
General Treatment Providers means providers of General Treatment covered by nib products (and excludes providers of
medical and hospital treatment as defined in the Private Health Insurance Act 2007 (Cth)).
Benefit means an amount of money payable by nib to or on behalf of an Insured Person, in respect of approved expenses incurred
by an Insured Person for treatment and/or services, in accordance with the nib Fund Rules.
Claim means a claim for the payment of Benefits which complies with the nib Fund Rules and Section 5 of these Terms and Conditions.
Insured Person means all persons covered under an active nib private health insurance policy.
Fund Rules means the rules established by nib that relate to the day-to-day operation of nib’s health insurance and healthrelated business.
General Treatment has the same meaning as set out in section 121-10 of the Private Health Insurance Act 2007(Cth) as
amended from time to time. General Treatment means treatment (including the provision of goods or services) that:
A. is intended to manage or prevent a Condition; and
B. is not Hospital Treatment, which is permissible under the Private Health Insurance Act 2007 and in respect of Benefits which
are payable under the nib Fund Rules.
Medicare Benefits Schedule Fee (MBS Fee) means the amount set under the Medicare Benefits Schedule.
Natural Therapy Providers means Providers of treatment as approved by nib from time to time, including but not limited to, Providers:
C. listed as a providing natural therapy treatment in the Product Schedules; and
D. p
roviding treatment during a consultation with a nib customer where that Provider is recognised by nib to provide natural
therapy treatment.
nib means nib health funds limited ACN 000 124 389 having its registered office at 22 Honeysuckle Drive, Newcastle, New South
Wales 2300, a registered health benefits organisation under the Private Health Insurance Act 2007(Cth).
nib Customer Feedback Survey means information and opinions collected by nib through an email to nib customers
to request feedback regarding their General Treatment experience. This includes the collection of the likelihood that the customer
would recommend a Provider, captured on a scale of 0 – 10. If consent has been provided by the nib customer, this information will be
published as part of the Provider record held in www.whitecoat.com.au.
Other Provider means providers of treatment that is the provision of goods or a health management program.
Personal Information means information or an opinion (including information or an opinion forming part of a database),
whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably
be ascertained, from the information or opinion.
Provider means a General Treatment Provider.
Private Practice means a professional practice (sole, partnership or group) that is self-supporting primarily through fees
received from patients. This means that the practice’s expenses (eg accommodation, facilities and services) are not provided or
subsidised by any publicly funded facility such as a Public Hospital or a University.
Recognised Provider means a Provider of General Treatment that:
•
•
•
•
•
is registered or holds a licence under relevant State or Territory legislation to provide the General Treatment sought;
is professionally qualified, or a member of a professional body recognised by nib;
is in Private Practice;
satisfies any other criteria reasonably required by nib to enable the payment of Benefits for General Treatment provided by the
Provider; and
is not suspended or derecognised by nib.
Related Body Corporate has the meaning given in section 9 of the Corporations Act 2001 (Cth)
Sensitive Information means information or an opinion about an individual’s racial or ethnic origin, political opinions,
membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade
association, membership of a trade union, sexual preferences or practices, criminal record, health information about an individual,
genetic information about an individual that is not otherwise health information.
17 February 2011
nib RECOGNISED ANCILLARY PROVIDER TERMS AND CONDITIONS
We, Our, Us means nib and any Related Body Corporate that is also a registered private health insurer.
www.whitecoat.com.au means an online web service that will allow all Australians to search and compare General
Treatment Providers. Australians will be able to search for Providers by type and location and compare Providers by nib customer
advocacy scores and service charge scores.
You or Your means a Recognised Provider as set out in these Terms and Conditions.
3. RECOGNISED PROVIDERS
Recognition by nib is a prerequisite to the payment of Benefits. nib considers that You are a Recognised Provider if:
a. A
s a General Treatment Provider You are registered or hold a licence under relevant State or Territory legislation to provide the
General Treatment sought; and You have a current and valid Medicare Provider Number for each location where You engage in
Private Practice; or
b. A
s a Natural Therapy Provider you have been recognised by a nib approved Professional Body, Your recognition, first aid and
professional indemnity insurance are all current and have been provided to nib Your Professional Body; and
c. Y
ou are in Private Practice; or
d. A
s an Other Provider You meet the nib recognition criteria determined by nib as appropriate for the goods or services You
provide; and
e. Y
ou satisfy all requirements and meet our expectations set out in these Terms and Conditions, as amended from time to time.
4. GENERAL REQUIREMENTS OF RECOGNISED PROVIDERS
Service Experience and Quality
Our expectations are that You will Provide professional services to nib customers:
a. with due care and skill as reasonably expected by someone in Your profession with Your level of expertise;
b. in accordance with all standards, guidelines, obligations and legislation relevant to Your profession and the services You provide;
c. maintain first aid qualifications to ensure the health and safety of Your patients;
d. p
rotect the privacy of Your patients Personal and Sensitive Information in accordance with the Privacy Act 1998 (Cth) and
relevant State Privacy legislation;
e. m
aintain Your premises in accordance with the appropriate approvals under the law (Occupational Health and Safety, as well as
any Local Council, State or Federal laws that apply to Your practice);
f. provide Your patients with a clear understanding of their rights and responsibilities, including clear access to a complaints and
dispute handling process approved by Your registration Board or Professional Association; and
g. make Your customers aware of the existence and role of the Private Health Insurance Ombudsman.
Professional Integrity and Relationship Management
We are interested in ensuring that nib customers have access to high quality and affordable health treatment and/or services. To
achieve this, We are interested in a professional working relationship with You that helps build your business and protects the health
and safety of nib customers.
1. To this end, We expect that You will:
a. P
rovide the treatment and/or services Yourself, and not allow any other person to provide treatment and/or services and invoice
Us or nib customers using Your provider number;
b. Use the nib trademark, names and logos of nib only in the approved format and with the express permission of nib;
c. Communicate with nib customers in a language they understand;
d. P
rovide invoices, receipts or other relevant documentation in English and in accordance with the requirements detailed under
“Receipts and Invoices”. Where English is not Your first language, translation services will be at your cost, or Claims may not be
payable;
e. U
ndertake whatever continuing professional development is required by Your relevant Professional Body or association relevant
to the treatment and/or services You are providing to nib customers;
f. Maintain current professional indemnity insurance as well as public and product liability insurance to a minimum value of ADU$1
million per claim for the treatment You provide to nib customers and provide nib with a certificate of such insurance upon
request;
g. Answer any reasonable request by Us for access to customer records, either for the purpose of determining the eligibility of the
service, or the legitimacy of a Claim;
h. Acknowledge the collection by nib of information and opinions from nib customers who utilise Your professional services.
i. Inform relevant parties (such as Your Professional Body, Medicare, HICAPS) as soon as possible, and in any case within 5
working days, of any change to Your:
i. Practice address/es
ii. Mailing Address/es
17 February 2011
iii. Bank Account details, or
iv. professional services, including if Your membership or registration status with any Registration Board or Professional Body
is altered or withdrawn for any reason.
2. You can expect that We will:
a. not interfere with Your independence and right to practice;
b. respect Your privacy;
c. provide Your contact details to our customers as part of Our Provider search functionality;
d. Publish information and opinions (per the nib Customer Feedback Survey) about Your professional services via www.whitecoat.
com.au;
e. monitor claiming patterns and inform You of any significant variances in Your claiming patterns;
f. give You the right of reply should problems arise;
g. hold the right to refuse or remove Your recognition in Our absolute discretion; and
h. reject Claims that are not in accordance with the nib Fund Rules and/or these Terms and Conditions.
Allowable Benefits and Claims administration
In order to enable Us to provide the correct Benefits to our Customer for the services You provide, We require that receipts and
invoices are provided in accordance with the following. Failure to do so may result in unnecessary delays or even the rejection of
the Claim.
NOTE: You must not allow any locum, colleague, employee or any other person to issue receipts for treatment or services in Your name
other than for treatment or services actually performed by that Recognised Providers. In addition, Benefits are not payable for services
or treatment provided by therapy/clinic assistants or students of any profession. Where a therapy assistant or student administers
treatment or services, the account/receipt must clearly itemise such treatment or services separately.
3. All Recognised Providers will provide accounts and receipt to nib customers for each professional service provided, which clearly
shows the following:
a. T
he name of the Provider who provided the services or treatment. Where the Provider is part of a group of Providers, the
account/receipt must clearly show the name of the Provider who provided the treatment
b. Company and trading names (as applicable);
c. The address where the treatment and/or services took place, including the telephone number;
d. The date on which the account/receipt was issued;
e. The full name of the nib customer to whom the treatment was provided;
f. The date on which each treatment and/or services was provided to the nib customer;
g. A clear, itemised description of the treatment and/or service(s) provided, and treatment and/or services type;
h. The fee charged for each service provided. Where herbs or other medications are provided at the attendance, a separate charge
must be shown for these items;
i. Details of any payment made, and any outstanding balance;
j. All accounts and receipts must be on printed stationery. If they are produced electronically, they must be signed at the time of
issue by You as Provider of that treatment and/or services, or Your representative;
k. There must only be one fully itemised original account/receipt. Therefore,
i. Where a quote is provided, the account or receipt must be clearly marked ‘quote’ or “estimate”; and
ii. The words “duplicate” or “copy” must be clearly marked on any duplicate invoices issued.
4. Electronic claims must be submitted no more than 3 days after You provide the treatment and/or services to the nib customer; and
5. Electronic claiming facilities must be used properly and in accordance with the applicable terms for use of those facilities.
6. nib Benefits are not payable in the following circumstances:
a. t reatment or services performed to self, Your family members, Your business partner or other people not independent of the
practice;
b. treatment or services that are not performed in a Private Practice setting, for example, community health clinics;
c. treatment or services not recognised for Benefits by nib;
d. treatment or services performed by practitioners who are not recognised by nib;
e. imported Medications, Herbal Medications, Herbal Tonics or similar;
f. non-prescription sunglasses, tinting, coating or hardening of lenses;
g. treatment or services for which inaccurate or incorrect information is supplied;
h. treatment or services provided to an inactive nib customer;
i. treatment or services for which a Claim is not lodged within 2 years of the date of service or treatment;
j. treatment or services for which the nib customer does not have cover;
k. illegal services or treatment;
l. treatment or service where the patient, has or may have, an entitlement to damages (for example, Worker’s compensation, Third
17 February 2011
Party insurance, criminal compensation, Public Liability, etc) – unless prior approval in writing is obtained from nib;
m. treatment or services provided where the cost of the treatment or services provided is subsidised by any other business or
authority;
n. telephone, internet or mail consultations;
o. written reports;
p. more than one initial consultation per course of treatment;
q. more than one consultation or attendance by You or any single day. Multiple services or treatment on the same day attract one
service or treatment benefit only; or
r. other items as determined by nib from time to time.
5. PATIENT RECORDS
1. R
ecognised Providers must maintain full patient records for each patient treated. Patient records for nib customers must be
maintained for the minimum time prescribed in legislation relevant to Your profession.
2. Records must be accurate and current, and sufficient for Us to be able to confirm that You have provided each professional service
claimed by nib customers as described in those Claims. The patient record must include the following information:
a. Patient name, address, sex, date of birth and patient contact number;
b. D
ate treatment and/or services provided, detail of each treatment and/or services provided and the charge for that treatment
and/or services;
c. The nature of the illness or condition; and
d. A
ny herbs, medications and treatment programmes to be performed by the patient at home, issued or prescribed at the
attendance.
3. nib reserves the right to request patient and/or treatment records for any nib customer for any reason, and You must provide copies
of those records within 10 business days of such a request.
6. PRIVACY
Recognised Providers must comply with the Privacy Act 1988 (Cth), as amended, any relevant state legislation and nib’s privacy policy
when handling Sensitive and Personal Information relating to nib customers. nib’s privacy policy is available at www.nib.com.au/privacy
nib is committed to protecting Your privacy and any Personal Information nib collects from You. You agree that nib can provide nib
customers, either verbally, in writing (including on Our internet page) with Your name, practice address, contact number(s), practice
details, charging information and all other information collected as part of www.whitecoat.com.au as part of Your recognition by nib.
7. ENDING OR SUSPENDING YOUR RECOGNITION
nib may suspend or end its recognition of You as a Recognised Provider in its absolute discretion at any time for any reason, including,
without limitation, if:
1. You fail to satisfy a requirement or expectation set out in these Terms and Conditions; or
2. Your Professional Body finds that You have committed a breach of a professional standard, guideline, code of conduct, law,
regulation, policy, ethics statement, that applies to the practice of Your profession; or
3. You cease to be recognised by Your Professional Body; or
4. You cease to meet the criteria deemed by nib as the minimum requirement for Your treatment or service type;
5. No nib customer has made a claim for Benefits for treatment and/or services that You provide for 2 years.
8
APPLICABLE LAWS
These Terms and Conditions are governed by the laws of the State of New South Wales and nib and You submit to the jurisdiction of
the courts of New South Wales.
9
REPORTING FRAUD
Health insurance fraud raises contributions and keeps rebates low. If You suspect fraud has been committed either by a nib customer or
a Provider, please notify nib. You may choose to identify yourself or remain anonymous. Call Us on the toll free hotline on 1800 175 377
or by email at [email protected].
10
CONTACT US
For further information, please contact nib:
Email: [email protected]
Phone: 1800 175 377
Mail: Ancillary Provider Registration, nib health funds limited, 22 Honeysuckle Drive, Newcastle NSW 2300
February 2011
17 February 2011
Provider Registration Form
Provider Registration Form
To register as a recognised provider with Australian Unity, please complete this form and return to Australian Unity in the Reply Paid envelope.
Please call us on 13 29 39 if you need any assistance.
Title
Surname
Given Names
Principal Practice Name
Principal Practice Address
State
Postcode
State
Postcode
Postal Address: (if different to above)
Business Telephone No.
Mobile
Email
Fax
Website
Secondary Practice Address
State
Postcode
Member of Professional Associations
Modalities (accredited date)
Type of treatment(s) provided
Nature of Practice (e.g. group or solo)
Partners Name(s)
Professional Qualifications (Degree/Diploma/Certificate/Other)
Practitioner’s Signature
Date
/
In applying for a provider number, you understand that your business details will be provided to Australian Unity members.
Please attach a sample copy of your official stationery / stamp.
Australian Unity Health Limited ABN 13 078 722 568. 114 Albert Road, South Melbourne 3205
H134 09/07
/
$
/
9
>
?
T
U
=
@
V
W
[
A
B
=
a
`
A
2
b
=
%
$
`
A
B
g
?
d
`
A
%
!
!
%
$
!
!
"
$
%
$
/
%
%
%
/
1
4
#
1
!
,
5
%
!
3
/
%
5
$
!
%
%
%
%
*
+
%
#
*
!
%
1
1
%
+
1
,
%
5
1
3
#
$
,
#
1
!
6
%
%
$
3
-
,
$
8
$
.
/
%
$
"
6
!
$
3
%
!
!
;
"
<
!
#
$
%
/
$
!
$
9
%
!
/
#
H
!
$
!
I
4
$
%
$
/
!
#
4
,
!
J
K
L
M
N
O
P
Q
P
N
R
O
S
/
2
!
/
$
3
$
$
$
!
5
5
1
5
.
1
%
2
,
2
1
!
%
)
2
!
%
%
4
(
7
#
1
$
*
*
*
!
!
$
!
/
$
!
/
%
2
$
5
3
4
!
#
2
8
'
&
$
$
*
!
;
$
$
/
#
%
/
!
3
4
/
$
"
%
$
3
6
!
%
!
#
"
"
!
$
$
!
6
4
2
%
d
B
A
a
!
?
Z
!
G
$
]
!
#
^
1
3
_
"
1
1
1
/
"
3
!
2
"
*
!
%
"
!
#
$
.
#
$
.
/
$
0
"
5
!
4
1
c
h
2
E
"
!
@
#
!
I
"
?
!
!
1
8
I
F
9
!
!
E
%
%
!
?
e
e
G
!
"
"
6
$
3
.
2
$
.
%
"
"
$
8
1
$
#
%
$
!
*
%
#
6
$
3
O
1
3
B
X
?
!
?
a
E
b
f
!
E
G
A
#
*
Y
!
D
A
P
?
5
C
X
\
2
B
U
F
`
$
N
=
A
K
?
?
%
.
!
/
:
0
5
=
$
2
e
e
b
E
b
"
g
4
@
a
?
*
B
C
$
3
i
#
!
#
d
j
4
$
2
G
5
#
g
!
l
G
,
3
5
%
1
!
3
%
%
!
"
#
"
!
%
$
%
!
/
1
1
"
;
#
$
!
2
%
5
$
!
$
%
$
3
$
"
&
%
1
2
)
%
#
%
3
%
5
1
/
1
%
3
2
!
#
1
4
2
$
"
/
3
!
"
%
!
.
"
,
%
2
#
/
%
!
#
#
%
1
%
%
4
2
1
!
1
4
$
2
$
3
$
,
.
%
"
/
"
$
#
3
5
%
.
%
"
"
%
/
$
"
5
4
k
,
%
1
2
$
/
%
$
!
1
3
!
"
1
.
!
_
"
1
;
m
n
!
$
4
2
$
/
%
%
$
$
4
!
1
,
1
%
1
$
#
%
%
$
!
%
!
$
!
"
%
1
.
1
!
.
!
$
6
$
$
3
6
$
2
3
$
/
2
$
%
/
$
!
%
o
$
!
!
o
"
p
m
!
q
=
`
A
*
g
f
*
=
x
b
*
?
a
d
?
g
A
#
w
/
G
#
@
$
b
E
#
b
g
@
$
A
b
3
E
;
%
5
5
$
5
A
b
"
$
?
$
#
4
,
#
!
!
$
y
z
%
3
)
1
&
5
)
4
3
!
1
;
#
$
%
%
$
!
;
5
$
"
;
#
$
%
$
5
$
"
4
#
$
2
1
%
!
m
%
%
#
%
#
"
!
5
%
$
$
!
1
2
1
3
%
.
2
#
5
/
/
%
1
%
!
!
%
r
,
$
!
3
1
s
"
s
s
H
t
1
!
%
&
"
%
!
?
u
"
,
v
C
2
b
e
5
$
E
b
1
@
4
%
#
4
w
5
;
`
g
#
C
b
a
j
$
)
2
$
4
/
$
6
$
/
3
*
2
%
#
$
/
#
%
$
!
!
5
/
$
3
!
"
k
{
%
4
)
$
,
!
$
,
#
!
%
!
%
G
.
!
B
$
.
9
|
^
"
I
]
%
I
_
"
*
o
#
%
!
$
!
1
1
!
"
"
%
!
-
%
.
]
1
:
!
3
"
%
"
$
!
5
1
!
#
x
~
?
a
*
*
=
a
?

=
G

g
E

?
=
g
@
%
$
E
/

G

=
;
=
;
!

g
%
#
j

e
!
/
A
$
.
!
%
$
$
6
$
!
$
%
$
#
)
$
$
$
"
%
.
%
%
$
!
!
"
$
!
/
]
%
1
"

#
%
$
3
,
3
"
!
/
%
%
!
$
"
!
"
%
%
1
!
"
%
/
!
$
#
2
$
.
2
%
"
$
/
2
$
%
$
!
1
$
/
r
3
3
*
5
5
%
k
%
$
!
2
*
$
.
!
#
%
3
/
%
%
#
"
"
0
+
!
#
$
,
1
!
%
"
6
$
!
3
-
.
%
$
#
.
%
"
$
$
/
%
5
$
!
3

%
$
$
!
/
_
,
%
3
!

"
$

/
"
K

z
2
%

3
K
.
N
O
L
1

U
V
%
Y

1
%
X
%
O
%
!
%
$
!
9
I
"
I
Y
3

1
.
%
%
*
#
$
%
/
%
1
1
{
#
$
,
!
%
^
%
%
!
"
]
k
$
4
z
o
$
$
5
"
!
^
%
%
%
%
/
/
!
1
!
#
!
/
"
!
1
!
$
$
#
%
!
.
3
!
%
2
2
$
,
6
5

#
,
A
!

#
#
,
!
$
?
.
d
!
$
^
b
%
]
f
%
!
#
/
1
$
g
1
{
A
%
%
"
4
"
2
!
,
-
$
%
2
^
_
<
#
2
!
,
/
$
k
!
2
$
,
*
%
*
$
+
.
o
2
%
1
3
5
%
3
.
%
#
*
%
*
$
+
.
2
#
%
/
%
#
^
_
2
5
#
#
!
%
#
$
$
,
!
%
%
4
%
$
!
6
$
3
#
$
2
1
4
*
%
!
"
k
1
*
%
%
%
/
I
!
.
$
I
#
|
$
!
5
1
$
2
!
/
%
#
!
2
!
4
%
;
%
2
#
1
#
%
!
/
%
"
"
%
!
!
$
J
K
L
M
2
N
O
1
P
#
Q
P
N
R
!
O
S
T
$
U
V
W
/
K
N
U
X
P
%
%
%
#
$
$
!
!
2
1
;
#
%
!
2
#
2
;
#
$
5
.
4
1
%
/
%
2
;
#
%
$
.
,
$
!
%
%
"
%
!
,
%
!
$
$
!
8
$
;
"
#
$
!
#
"
/
%
$

%
3
$
!
/
;
$
/
"
;
6
%
$
!
+

3
%
$
3
2
2
$
6
$
3
2
2
1
%
#
%
$
!
$
o
^
%
%
!
"
{
#
$
,
!
%
%
$
!
{

3
%
!
/
$
/
%
%
3
$
!
1
.
%
1
!
3
"
$
!
/
%

4
%
%
!
1
1
%
3
$
!
!
2
#
1
#
1
$
%
!
,
;
*
%
<
2
2
3
5
1
1
4
/
%
#
!
$
o
%
2
!
$
3
3
$
!
,
$
o
%
$
"
%
2
5
/
%
!
!
.
!
%
$
,
5
$
$
"
%
7
.
#
$
-
3
#
"
#
7
$
$
{
!
%
"
1
4
!
"
"
!
,
$
1
1
3
%
"
9
"
.
3
.
V
!
1
$
"
4
$
"
#
%
!
"
P
o
r
.
R
%
2
!
$
$
!
W
*
4
;
o
3
!
3
1
%
3
1
$
*
!
%

6
{
$
%
$
!
8

/
$
$
2
3
1
%
U
*
$
2
%
%
4
5
6
3
!
%
1

$
$
1
%
L
8
#
"
O
!
%
N
1
#
%
$
6
/
2
$
.
#
O
,
#
/
$
$
"
!
%
$
#
%
#
3
.
1
%
L
5
3
*

#
%
"
4
P
%
.
%
1
K
1
$
$
#
3
%
"
6
2
.
$
"
_
*
/
#
$
X
2
.
#
3
)
3
6
2
"
"
^
!
*
`
%
2
$
/
!
X
6
%
$
Y

)
]
$
$
$

%
.
#
5
4
k
:
5
!
!
$
d
.
%
%
"
!
"
#
2
:
%
%
%
.
0
,
-
$

:
"
$
?
#
$
2
"
:
1
2
e
/
#
b
2
3
:
!
"
@
-
#
2
$
:
%
1
$
:
#
)
!
1
G
!
,
%
,
3
G

5
2
w
%
%
y
g
/
4
:

$
?
{
"
:
e
#
,
E

a
%
:
E
B
?
:
%
A
=
%
x

1
g
/
"

{
@
!
"
$
:
s
?
$
!
-
)
F
!
;
:
5
?
5
4
)
A
$
G
g
G
G
?
!
y
!
A
E
"

B
d
b
u

3
*
g

3
@
A
?
i

%
g
$
x
!
b
d

G
b
#
b
1
E

@
;

/
B
?

#
w
C

b
5
!
x
@
g
=
?
7
=
w
*
x
0
g
"
$
1
.
%
!
%
"
;
$
$
5
1
7
%
,
5
%
$
!
!
"
1
,
%
1
%
$
!
1
.
!
$
6
$
o
}
3
"
)
/
)
,
)
)
6
$
3
6
$
3
4
!
3
)
%
6
$
3
6
$
3
$
3
$
!
2
3
,

$
2
%
$
#
5
{
)

)
6
$
3
6
$
3
6
$
*
1
)
z
{
#
-
l
$
$
$
4
3
/
4
,
#
%
!
1
%
%
%
/
/

4
%
$
%
#
)
!
"
2
%
!
$
/
!
.
$
%
$
%
#
3
8
"
5
"
$
4
"
7
!
2
1
5
2
$
3
2
.
%
%
"
:
:
6
$
:
:
:
o
!
$
#
$
!
#
<
%
5
*
$
$
0
"
!
.
%
%
1
1
6
$
1
%
/
-
$
!
$
5
<
/
%
%
2
.
2
!
%
"
$
6
$
3
*
+
"
%
!
%
#
%
%
$
%
$
#
5
%
1
%
/
3
/
3
%
1
3
!
$
1
%
/
%
%
%
%
%
;
2
%
%
"
/
$
$
3
%
$
$
;
!
4
#
!
$
!
$
!
1
%
$
/
2
!
!
#
%
#
!
*
$
$
.
$
1
$
2
$
!
,
"
$
H
#
!
3
%
2
$
"
4
!
$
!
!
!
1
3
%
!
$
$
;
$
%
4

#
$
"
%
$
#
/
"
$
!
"
$
!
!
#
!
$
1
;
1
!

$
1
#
3
!
/
#
$
"
%
#
%
%
$
!
$
%
!
6
$
3
2
2
1
%
#
%
$
!
$
8
o
$
1
%
o
/
#
$
2
;
%
,
/
2
!
*
!
!
.
$
2
$
8
;
4
!
#
!
#
$
%
#
$
#
!
%
!
3
3
2
%
!
3
"
3
4
#
2
#
%
#
3
,
5
%
%
,
1
$
3
1
!
*
.
%
"
2
.
1
;
/
#
!
$
!
"
3
!
<
$
!
2
!
%
3
!
!
%
$
$
!
%
!
%
$
o
!
#
%
1
1
4
!
#
6
"
;
!
!
3
#
/
#
#
$
%
$
/
;
%
$
%
1
/
r
!
$
%
2
"
/
1
!
4
,
3
2
!
"
4
$
3
3
%
2
%
,
%
2
#
,
3
$
!
3
4
!
*
#
%

$
!
;
%
!
!
!
#
!
1
3
"
%
!
,
2
!
%
!
,
o
"
2
$

!
¢
!
,
1
%
*
%
8
;
"
$
"
4
2
1
#
!
4
%
#
%
$
!
$
1
%
%
%
$
!
k
6
$
3
2
$
.
%
"
$
r
3
7
5
*
!
k
7
5
%
#
"
%
7
1
#
5
"
,
1
G
*
#
3
%
%
1
#
1
#
4
%
5
1
4
#
!
,
%
$
%
!
1
$
%
#
.
!
1
%
"
%
"
%
!
1
$
1
!
2
0
1
$
5
%
#
.
%
%
.
%
!
#
!
1
"
$
#
$
o
$
!
/
#
#
o
3
0
!
,
%
!
1
2
$
1
%
#
4
!
*
%
8
.
%
#
$
#
$
3
2
$
#
$
*
#
%
#
1
1
r
3
%
/
3
2
!
"
%
3
!
1
$
3
#
$
"
/
$
3
6
.
"
!
$
8
!
"
6
$
m
k
#
2

5
4
%
!
*
"
/
!
$
3
r
!
3
2
2
"
"
$
!
%
!
;
!
"
*
"
3
$
3
;
%
%
r
%
%
$
!
#
/
*
*
%
8
"
!
!
$
$
*
$
$
$
4
!
4
5
$
%
3
3
#
6
1
"

4
,
8
!
,
!
#
%
$
$
/
"
"
!
!
-
$
%
%
%
%
"
!
*
"
!
p
,
;
3
.
3
/
$
r
%
r
#
/
$
"
,
"
4
#
3
]
3
!
m
:
%
o
#
.
8
,
%
#
.
#
.
+
/
/
2
$
$
!
%
3
$
$
%
*
!
2
1
2
#
%
5
$
$
%
/
$
<
2
$
,
"
!
"
"
;
#
2
%
!
!
1
4
*
1
,
1
"
*
!
%
%
;
;
8
!
!
!
2
!
4
2
!
1
$
%
$
"
%
$
%
$
$
"
3
5
%
%
3
$
$
*
4
8
5
!
"
"
!
3
!
!
6
$
1
I
*
!
%
$
7
3
!
!
#
$
$
t
$
3
%
6
"
!
$

$
2
%
!
$
$
5
1
%
$
1
$
#
4
2
s
$
!
%
%
!
%
!
,
"
1
%
!
5
*
1
4
&
1
2
$
$
2
$
/
$
%
,
!
%
o
*
*
$
5
1
%
_
*
4
*
1
!
3
$
*
4
3
*
!
"
^
2
$
"
4
]
¡
1
"
$
1
!
2
!
6
1
"
$
:
%
:
.
$
$
%
#
:
!
#
$
!
5
3
6
$
2
$
%
,
6
6
"

"
%
¤
{
#
2
2
!
l
%
2
"
%
;
!
!
#
1
"
3
"
6
$
3
6
$
3
%
%
!
.
$
2
%
2
#
%
%
¥
3
z
"
t
$
$
7
z
;
¤
5
5
5
!
#
4
#
6
3
$
3
$
2
3
1
"
5
!
$
%
!
$
6
!
$
$
/
3
$
/
/
%
#
%
1
1
!
2
%
"
$
"
k
/
3
1
1
!
;
-
#
%
#
z
"
"
!
"
1
2
$
!
!
3
5
m
#
$
2
!
4
;
"
%
!
,
!
;
z

¦
!
"
$
z
^
¦
2
2
1
%
#
5
1
p
m
-
q
%
!
G
/
3
1
1
!
!
"
"
"
m
$
/
.
%
#
&
)
!
"
*
.
%
#
&
)
$
$

2
1
#
§
m
¨
:
©
%
%
$
!
;
"
#
%
2
%
$
!
!
"
#
$
$
/
.
%
#
&
)
m
#
#
$
3
!
$
%
!
.
$
%
#
*
%
3
"
ª
m
¨
«
m
%
1
$
/
$
3
!
2
%
"
!
"
$
3
!
"
%
!
,
5
1
!
#
¨
*
$
"
'
"
3
2
1
%
#
(
$
'
#
$
2
4
(
$
!
!
4
"
3
2
1
%
#
%
!
.
$
%
#
%
3
"
$
*
¬
m
"
¤
9
6
$
®
3
<
#
_
$
$
2
#
$
-
%
1
$
1
%
6
1
"
%
1
$
%
"
/
.
4
$
"
$
$
5
)
2
G
2
3
!
!
7
%
)
3
!
#
"
3
6
%
)
5
$
#
3
&
%

3
$
!
%
!
#
1
!
3
$
#
"
%
%
3
!
#
1
$
$
#
6
3
%
/
,
3
1
!
3
,
%
;
]
^
%
!
z
!
1
,
:
1
3
!
&
$
!
!
$
!
#
"
n
%
;
5
-
"
"
3
n
:
#
3
r
/
5
_
$

%
)
%
#
'
1
%

3
$
$
(
!
$
7
'
¢
5
G
%
5
!
(
1
/
2
5
"
%
!
;
,
!
#
"
$
"
*
;
"
"
%
#
%
!
#
1
!
3
"
"
k
#
$
#
/
#
¦
3
$
/
¦
3
$
/
%
!
¨
#
®
9
)
"
)
)
z
%
!
,
!
4
$
%
%
2
#
%
$
!
.
1
1
3
!
!
!
!
&
4
5
;
2
#
1
$
%
$
!
"
!
"
3
$
!
$
/
"
$
$
1
3
#
$

%
1
!
,
"
#
$
!
"
)
!
$
/
]
^
_
7
5
$
3
1
"
¨
5
$
$
;
s
.
6
¤
$
<
2
!
!
%
%
%
!
$
#
!
$
#
$
%
"
5
3
!
%
1
"
9
$
/
$
3
#
$
2
4
1
$
"
$
%
%
$
2
%
"
$
"
$
$
%
"
%
3
"
Z
4
#
%
1
1
#
/
"
.
%
1
4
!
$
$
.
1
%
"
%
!
#
%
"
!
1
2
$
,
%
%
1
$
"
%
$
$
*
!
/
$
Z
3
1
"

2
%
!
,
4
#
$
"
/
3
1
1
!
!
"
!
%
"
"
%
$
$
3
5
%
!
%
!
"
%
!
¢
!
,
1
%
$
3
5
!
1
"
6
%
2
%
!
%
,
1
1
3
1
%
3
2
"
3
$
2
2
"
!
%
5
%
3
2
;
5
!
%
3
!
%
%
%
!
3
"
$
"
3
1
3
%
#
5
/
!
!
2
$
;
6
%
2
/
!
$
H
$
/
1
3
/
!
#
+
!
1
;
%
%
"
"
<
$
%
1
3
3
!
$
$
!
$
4
%
1
!
3
%
"
$

$
,
4
/
/
3
/
"
!
"
4
3
%

"
*
!
$
2
$
#
1
!
!
!

3
5
3
#
#
%
;
*
#
$
"
"
.
8
,
1
$
+
,
1
3
"
3
$
%
#

!
/
%
5
5
$
;
$
%
%
3
2
1
;
5
$
5
/
"
4
!
1
6
*
7
1
;
"
!
1
2
!
/
2
#
$
%
"
$
.
,
$
#
4
%
#
/
$
5
$
%
1
!
5
$
#
,
2
9
"
"
2
!
3
7
5
2
$
*
#
%
6
2
7
"
$
"
3
#
_
;
;
"
!
$
2
!
^
7
!
]
!
#
3
!
3
/
5
"
!
5
!
!
;
1
.
$
®
%
4
1
.
"
t
%
;
!
4
H
$
7
®
<
*
®
%
£
$
3
®
®
7
3
®
Z
^
#
2
3
3
"
%
2
$
5
1
%
3
"
#
$
"
4
$
#
3
/
3
5
2
/
%
!
-
$
.
%
"
%
!
$
)
-
$
.
%
"
%
!
$
)
7
2
5
!
.
%
#
%
%
$
!
!
1
!
#
%
!
,
$
#
1
%
3
5
"
.
%
1
5
1
$
8
;
$
!

3
/
$
#
$
"
3
5
,
3
1
1
4
5
#

"
H
3
2
*
%
"
3
2
1
%
#
#
$
2
4
$
%
)
#
#
1
!
3
#
7
#
!
%
)
"
2
2
$
5
5
%
$
Z
"
!
*
$
1
%
{
%
%
#
-
1
!
%
!
5
,
!
.
$
"
$
%
"
%
/
!
-
#
2
"
%
-
$
*
#
!
$
%
$
.
#
%
!
$
2
4
5
1
/
$
#
1
%
"
/
$
.
%
#
k
"
o
o
%
$
!
$
#
$
.
4
/
$
%
"
2
4
%
!
#
1
3
"
%
!
,
*
$

o
*
2
$
.
%
"
"
2
%
$
$
6
$
3
{
#
$
,
!
%
%
$
!
o
¨
)
/
)
,
)
%
)
)

)
)
"
)
)
$
)
%
2
5
2
#
%
1
!
%
%
%
$
$
$
5
#
%
%
.
$
%
!
$
$
"
"
$
$
#
"
"
3
,
$
.
%
$
.
"
#
1
2
!
!
*
,
$
5
%
"
5
"
%
3
2
%
%
2
%
!
!
"
%
1
"
%
,
$
1
/
"
%
!
$
/
!
7
$
5
%
5
!
.
3
"
7
2
1
#
.
%
"
)
;
%
.
%
#
o
"
$
.
2
#
"
z
$
/
#
1
%
o
o
o
3
1
%
/
$
1
1
$
2
%
;
%
%
#
#
;
%
!
,
3
%
!
4
!
.
&
!
*
<
#
%
1
#
3
"
%
!
,
#
"
!
+
1
!
*
%
1
1
"
$
$
!
1
2
4
%
2
#
1
4
o
$
"
o
*
%
3
.
$
8
$
%
4
!
6
2
$
#
2
2
5
%
3
!
-
"
4
$
5
.
"
#
!
1
#
"
%
"
!
$
!
$
4
"
%
2
%
6
$
4
1
5
#
"
"
4
1
,
3
.
"
%
"
%
!
,
&
$
3
#
1
,
2
K
!
%
o
1
!
P
L
.
O
!
N
0
%
$
$

$
2
X
#
"
$
%
3
,
!
!
X
%
Y
2
$
$
$
!
/
!
!
$
"

#
;
1
%
%
P
.
$
!
%
X
%
#
,
%
1

$
%
1
.
2
.
3
%
%
"
!
5
%
!
#
$
1
%
3
"
!
!
!
3
"
#
$
"
$
*
%
1
.
%
#
!
&
*
%
1
"
%
1
!
%
%
2
#
2
*
<
2
"
%
%
$
4
!
*
5
$
/
%
o
.
/
2
%
!
)
U
;
!
"
#
$
*
"
%
#
/
!
!
#
$
$
#
N
#
%
o
*
.
%
K
W
+
#
%
/
%
%
.
$
!
#
.
V
)
%
#
U
%
2
.
T
!
#
/
$
#
%
!
1
%
$
$
%
.
5
.
%
$
%
)
/
3
.
%
2
!
%
!
/
#
%
,
%
!
+
.
$
7
!
5
"
!
#
4
5
$
3
/
$
$
2
$
1
#
,
#
)
¡
7
O
L
!
,
%

!
U
R
2
W
1

"

!
P
!
9
"
V
I
!
"
I
|
!
"
$
/
$
"
/
#
1
4
%
$
!
$
2
#
#
1
%
%
!
/
%
!
%
#
"
#
!
1
1
"
!
.
2
#
#
#
%
$
$
%
!
#
%
"
2
"
;
/
%
1
%
$
!
2
#
%
$
!
%
!
!
J
K
$
L
/
M
N
O
P
Q
P
O
S
"
.
%
#
%
R
o
!
$
$
%
!
$
1
%
"
$
!
]
^
_
G
2
$
.
"
2
#
4
1
%
N
o
¯
|
+
)
5
)
6
$
5
2
)
$
%
"
)
%

)
/

)
:
9
:
%
s
!
/
t
/
I
6
!
$
+
%
!
,
2
1
)
!
%
6
"
%
"
$
3
#
%
%
"
1
!
3
%
!
,
!
!
"
1
$
"
#
"
!
1
#
%
%
&
$
$
/
3
r
!
#
3
%
1
7

%
5
!
2
!
6
$
3
%
$
3
!
1
k
,
%
1
%
$
!
!
%
!
#
1
3
"
%
!
=
,
2
G
)
%
!
#
#
$
"
!
#
*
1
%
$
!
%
2
*
%
6
$
$
"
r
%
#
%
4
"
$
!
2

2
$
!
#
!
!
%

%
1
$
2
%
.
%
%
#
+
*
!
$
"
%
#
2
*
%
%
5
;

$
!
!
5
)
%
6
$
%
#
$
-
5
%
/
$
5
&
%
#
!
3
!
5
$
"
3
1
$
!
$
5
#
"
!
"
!
*
.
%
%
#
5
%
*
%
1
+
#
#
%
%
/
!
*
/
5
*
$
4
Z
/
!
$
%
$
4
"
%
#
!
4
.
$
#
!
!
2
%
1
/
%
1
$
!
%
#
*
$
-
%
4
"
$
;
3
$
/
4
$
!
H
o
$
2
"
%
!
%
!
/
#
)
"
2
%
2
%
!
%
"
%
!
#
3
%
$
!
!
#
*
%
1
.
%
1
$
-
%
$
.
#
"
5
.
$
!
%
!
H
.

%
%
%
#
"
!
4
"
o
5
#
%
$
4
.
%
!
,
,
%
$
6
$
3
4
-
$
1
%
#
4
z
#
%
!
;
"
%
#
!
#
-
%
$
$
!
1
%
#
%
!
4
!
,
"
!
!
$
3
$
%
!
,
%
#
6
1
$
!
3
#
3
"
3
2
+
%
*
4
#
$
$
2
#
/
1
!
%
5
$
4
$
2
4
%
/
$
r
5
2
3
5
,
5
3
;
!
2
$
#
1
%
1
1
1
!
$
/
1
$
$
!
,
!
%
4
5
%
#
"
4
"
!
#
3
*
2
%
!
"
r
r
3
3
5
!
%
$
/
"
%
#
$
/
/
6
;
$
6
$
$
3
!
3
/
4
#
!
$
%
1
1
%
!
H
$
H
°
"
!
!
$
#
$
;
%
!
-
$
"
k
.
"
!
1
3
t
5
$
"
r
s
%
"
/
!
!
"
!
s
3
,
z
%
%
$
*
%
!
*
#
%
3
/
$
s
5
#
%
%
!
#
,
,
!
%
$
%
3
#
"
1
%
6
r
+
2
$
o
#
4
!
7
!
#
4
%
%
#
5
1
1
2
4
"
#
,
3
!
{
#
5
1
;
!
*
$
$
$
$
/
/
%
-
%
#
$
!
#
+
%
1
#
4
{
%
1
1
%
!
!
,
5
%
1
$
"
5
%
!
#
"
1
!
¨

!
3
%
3
$
1
$
4
5
3
%
!
#
"
7
1
!
2
$
6
G
"
%
$
!
5
$
1
3
6
!
!
/
3
%
o
.
5
!
"
%
¨
"
"
!
$
2
2
!
%
$
1
!
2
$
!
%
%
!
"
$
.
!
5
$
1
$
1
!
3
6
1
%
4
$
%
%
3
o
"
.
*
"
5
!

3
%
%
!
1
1
$
3
!
r
$
1
$
%
.
*
2
!
+
5

"
#
!
.
2
!
%
3
!
!
1
1
/
7
%
2
4
$
$
!
*
$
$
/
$
%
!
*
!
"
/
1
$
6
%
$
3
#
,
.
3
$
!
3
$
8
%
%
!
!
/
$
2
3
$
8
#
8
$
*
,
$
r

%
1
/
.
#
!
"
$
%
%
!
%
#
3
%

!
2
.
1
$
%
"
#
$
*
"
*
%
r
$
1
1
"
%
!
6
/
"
/
$
5
2
*
-
4
!
$
!
!
*
1
"
5
%
$
$
o
8
*
$
%
.
"
"
*
!
/
.
#
%
4
$
2
$
2
/
#
1
$
$
"
"
,
#
$
!
!
!
3
$
!
!
!
$
#
%
"
$
!
,
1
3
;
%
"
$
3
1
2
!
$
$
"
!
!
4
3
!
!
$
,
2
{
"
2
"
%
3
1
!
$
!
!
$
$
3
%
%
/
3
#
5
%
$
#
$
$
2
5
%
!
%
%
%
1
1
!
4
%
3
3
"
1
#
,
!
!
"
2
"
5
!
$
%
6
"
$
%
#
%
$
7

!
:
%
!
!
;
"
%
%
!
!
$
"
#

%
%
1
!
4
!

$

o
!
$
$
2
!
!
"
1
3
"
$
1
#
"
.
1
3
/
$
!
3
4
$
/
"
$
,
#
$
.
%
#
#
)
+
+
-
I
9
6
I
s
$
&
#
2
2
9
_
s
6
$
+
{
9
s
#
3
:
/
%
"
$
#
3
!
*
$
3
%
1
$
"
$
%
$
%
$
!
#
#
1
2
5
1
$
2
%
!
%
$
!
7
5
G
$
7
5
G
/
4
4
5
$
"
%
1
$
/
!
4
#
$
2
1
%
!
$
1
1
,
%
$
!
$
!
4
1
.
!
"
$
*
!
%
$
5
$
/
4
3
/
,
%
#
#
"
.
%
!
!
3
,
$
9
4
/
5
#
4
1
%
"
,
G
.
%
4
%
%
!
%
$
!
,
9
!
%
#
%
6
%
"
$
$
4
3
!
$
G
!
+
$
%
#
%
4
!
*
.
%
%
!
,
,
%
$
!
8
!
*
%
%
!
,
$
6
$
3
%
/
6
$
3
$
.
%
#
1
%
%
,
#
/
%
1
1
{
*
%
3
!
1
1
%
$
%
%
!
)
%
/
%
o
$
"
$
%
!

.
+
%
*
$
4
$
!
#

!
5
/
Z
!
%
$
1
]
;
|
6
)
!
#
$
%
%
$
%
%
]
&
;
$
$
%
$
%
"
!
.
!
%
!
/
-
#
$
!
"
3
.
/
$
%

#
2
_
%
1
3
*
,
$
2
$
$
^
)
.
&
#
3
$
.
4
1
1
1
"
/
3
#
$
)
%
/
:
%
!
"
!
%
!
,
#
;
$
!
3
"
1
5
3
#
$
#
!
&
$
!
3
$
4
$
1
/
5
,
1
3
!
!
{
"
!
$
4
#
;
3
!
#
)
4
$
2
!
&
6
$
Z
|
!
!
I
%
1
I
3
+
3
$
9
$
!
%
/
$
#
$
$
"
"
;
4
%
$
3
$
{
"
/
1
%
2
$
.
2
3
!
-
3
#
"
$
/
&
)
.
!
"
2
%
!
$
1
1
3
1
%
3
#
2
"

$
2
$
#
.
%
!
"
,
2
$
1
$
/
r
3
*
5
%
*
*
*
#
/
#
$
3
/
$
!
4
!
6
r
5
3
!
/
1
$
$
4
"
/
5
$
#
%
!
!
#
%
4
$
,
%
z
$
%
$
*
k
%
,
3
,
4
!
3
!
%
%
&
!
%
"
$
$
!
3
1
r
$
%
,
%
!
"
$
"
"
4
!
%
!
"
$
.
#
%

!
%
1
#
/
!
$
/
!
3
1
$
.
r
%
!
%
$
%
$
#
3
.
4
)
#
5
2
"
1
4
)
z
%
3
$
5
6
+

3
%
5
/
$
$
%
¡
#
"
%
$
%
$
"
#
%

!
r
#
$
3
*
$
$
I
#
|
I
9
4
!
!
5
/
$
!
"
$
7
$
!
$
2
#
5
%
"
.
%
%
!
,
$
/
$
/
!
4
#
!
,
"
.
1
4
/
/
#
%
!
,
k
%
.
%
"
!
,
$
"
3
,
%
1
3
,
I
$
*
$
3
Z
2
9
Z
$
/
%
9
Z
/
¦
,
$
n
!
*
$
,
%
3
!
+
,
%
%
1
%
!
!
¦
1
.
1
%
,
n
*
$
3
+
1
!
"
2
%
!
%
$
3
!
!
±
#
#
/
/
#
3
$
"
;
2
1
#
$
!
3
%
#
Continuing Professional Education (CPE)
Diary
Aims of CPE:
To ensure that AAMT Members continue to update their skills in professional development as a Massage Therapist
To encourage continued life long professional growth and learning for AAMT members
To meet Private Health Fund Provider requirements as well as ethical and professional obligations as a practicing Massage Therapist
To meet growing demands from the public, government and the insurance industry for improved practitioner competency and accountability.
All members of AAMT are required to complete a level of continuing education every year.
The level of education to be reached is measured in education points – or what are known as CPE Points.
Please enter CPE activities and points on a CPE Diary (pls see over the page) and send in to AAMT Office or after 06/05/10 via Member Log In section of AAMT website.
AAMT does not require evidence of points. Please keep all certificates, tax invoices etc on file at home for random auditing purposes by AAMT. Please note this
excludes First Aid Refresher Certificates where copy must still be received by AAMT Office.
Massage Therapist members are required to gain 30 points per annum.
Remedial Massage Therapist members are required to gain 40 points per annum.
If points are not up to date, your details will not be forwarded to the Health Funds as they do not meet Health Fund requirements.
Continuing Professional Education Type
Primary Massage Qualification
(on joining AAMT)
Upgrading qualifications
Additional Qualifications
complementing massage
AAMT Accredited Workshops
Other Workshops
Self Directed Learning Projects
Meetings
Volunteer
Conferences
Presentations
Publication
First Aid
Event travel
Certificate IV in Massage Therapies Practice HLT40307
Diploma of Remedial Massage HLT50307
Advanced Diploma Myotherapy (ADV DIP 21511VIC, ADV DIP 21920VIC)
Advanced Diploma Myotherapy (not the Victorian qualification)
Bachelor of Health Science (Musculoskeletal Therapy)
Diploma
Advanced Diploma
Certificate IV
Diploma
Single unit from Health or Sports Training Package
(not part of completed Cert IV / Diploma)
Subject (s) from Bachelor Degree
AAMT arranged Course, Lectures, CPE Events
AAMT Approved Providers, Workshops / Short Courses
For more details please see over the page
Courses run externally to AAMT related to business. eg Marketing, small
business or health related topics
Courses run externally to AAMT related to professional development
eg Leadership, presentation or education topics
Self education through reading books, AAMT approved provider online
educational modules, educational exhibition attendance, subscription to
Health publications eg magazines, journals
Self education through instructional DVDs, CD-ROMs, internet e-newsletter
subscriptions on health topics
AAMT Journal reading (all 4 editions per year)
Private tutor/mentor session
Professional membership with other health related associations
Research relevant to massage industry
AAMT Board Sub Committee meeting (M&M, E&T, Ethics etc)
AAMT Board Meeting
AAMT Division Committee (NSW & ACT, VIC, WA, QLD, SA & NT ,TAS)
Representing AAMT in official capacity authorized by Division or AAMT Board
AAMT Regional Meetings – attend
AAMT Regional Meetings – organise & coordinate
Staff meetings at workplace including formal training component
Charitable Events, Fun Runs, Sports Events, Aged Care
(Paid work is not eligible for points)
AAMT National Conference
World Massage Conference
Other conferences complementing massage
Presentation of paper on massage
Public speaking, educating the public re massage
School Talk re massage and AAMT membership
Writing and publishing own book on health related topics
Writing massage qualification curriculum
Published Article for AAMT Journal
Published Article for other magazine
Published book / dvd reviews for the AAMT
HLTFA50307B/Senior / Level 2 First Aid refresher
Annual CPR
Members who travel more than 60 kms to or from an event each way
AAMT reserves the right to amend the AAMT CPE Points system and is subject to change.
Australian Association of Massage Therapists Ltd
Level 6, 85 Queen Street MELBOURNE VIC 3000
Ph: 1300 138 872
Fax: 03 9602 3088
1 May 2010
CPE Points
30
40
40
40
40
40
40
30
40
10
10 per subject completed
1 – 3 hours = 5 points
2 + days = total 20 points
(unless otherwise stated)
1 – 3 hours= 5 points
2 + days total = 20 points
5 per project
5 per project
5 per year
5 per session
5 per association
15 Individual
10 Collaborative
10
10
5
5
5 per meeting
10 per meeting
5
(max 15 points per year)
40
5 per module (max 20 pts)
15
10
5
5
40
10 per subject
15
5
5
20
5
5 per event
Continuing Professional Education (CPE)
Diary
Name: _______________________________________________ Member no:
Course Title

Date completed /
attended
Hours
CPE Points
TOTAL:
AAMT Office use:
Date received: ___________________________________
Entered:
___________________________________
Where to find CPE Activity Information:
AAMT Accredited Workshops:
AAMT arranged Course, Lectures, CPE
Events
Follow the “CPE Events” link on
AAMT website and choose your State
http://www.aamt.com.au/cpeworkshops.php?findstate=NSW
AAMT Approved Providers, Workshops /
Short Courses
For upcoming workshop details follow
the “CPE Events” link on AAMT
website and choose your State
For a list of Approved providers &
contact details follow the “CPE
Events” link on AAMT website and
select Approved Providers List
http://www.aamt.com.au/cpeworkshops.php?findstate=NSW
Follow the “Study Massage” link on
AAMT website and choose your State
http://www.aamt.com.au/colleges.php?findstate=NSW
AAMT approved provider online
educational modules & study kits
Visit these websites for details
http://www.comphs.com.au/xcart/home.php
http://worldmassageconference.com/
http://www.spinalreflexanalysis.com/sra/index.php
Instructional DVDs, CD-ROMs
Visit these websites for details
http://www.comphs.com.au/xcart/home.php
http://www.terrarosa.com.au/dvd/index.htm
http://www.omeri.com/products/clinical-orthopedic-massage-dvd-series/
http://www.vea.com.au/Catalogue.aspx
Books
Suggestions include
http://www.terrarosa.com.au/book/index.htm
http://www.omeri.com/products/orthopedic-assessment-in-massage-therapy/
http://www.aamt.com.au/approvedprovs.php
Upgrades to massage qualification
Contact local Registered Training Organisation
or School that currently runs Diploma in
Remedial Massage Therapy HLT50307
Self Directed Learning Projects
Level 6, 85 Queen Street MELBOURNE VIC 3000
Ph: 1300 138 872
Fax: 03 9602 3088
1 May 2010
CONFIDENTIAL
CLIENT HISTORY FORM
Remedial Treatment
Client History
-
Presenting Complaint:
Please tick all conditions that apply now. Put a P for past conditions.
Cancer/tumours
Asthma or lung conditions
Hernias
Fatigue
Arthritis
Numbness or tingling
Muscle, bone injuries
Muscle or joint pain
Chronic pain
Headaches or migraines
Vision problems or contact lenses
Hearing problems
Depression
Seizures
Stroke
Skin disorders
Motor vehicle accident/trauma
Abdominal or digestive problems
Chronic Fatigue
Fibromyalgia
Other conditions not listed:
Current medications, including aspirin, ibuprofen, vitamins, homeopathic and
naturopathic remedies etc:
Recent surgeries:
Current symptoms/location and duration or onset
History of presenting complaint (how it happened/position direction etc)
Behaviour and type of pain - constant/with movement/with activity/ sharp/shooting/dull aching etc
Aggravating factors – activities/postures/stresses etc
Relieving factors – movement/rest/posture/heat/cold etc
Previous Treatment:
Acupuncture
Chinese Herbs
Deep Tissue
Lymphatic Drainage
Massage
Naturopathy
Reflexology
Remedial Massage
Results:
Past Medical History
General Health Screen:
X-rays/investigations
Weight
Operations
Sleeping pattern
Illnesses
Leisure activities
Accidents
Motor vehicle accidents
Dr’s name:
Other injuries
Dr’s contact details:
Form/ARem© AAMT 2006
Other (state)
Surname _____________________________________________ First Name _______________________________________
Heart, circulatory problems
High/low blood pressure
Varicose veins
Blood clots
Phlebitis
Infectious disease
Rash, athletes foot/tinea
Allergies
Diabetes
Pregnancy
General Screen and Assessment – Therapists Use Only
Gait Assessment
Observation & Palpation of Posture (include major areas of asymmetry pain tension & tone)
One or more of the following Assessments should be performed at initial consultation.
Cervical Flexion and Extension
Hautant’s Vertebral Artery Test
Seated Flexion
Standing Flexion
Arm Abduction
Trendelenberg
Lower Limb Squat
Straight Leg Raise
Other
Quadrant Test Cx/Lx
NB Members are advised that some States and Territories Legislation may prohibit these tests being
performed. Please check the Legislation in your State or Territory and ensure you act within the AAMT
Scope of Practice and Code of Ethics.
Rotation and Side Bending
Seated Thoracic Rotation & Side Bending
Trunk Side Bending
Slump Test
Apley’s Scratch Test
Pelvic Symmetries ASIS/PSIS
Stork or Gillet test
Assessment Conducted &
Results:
Safety Issues/Contraindications
Red Flags
YES / NO
Further Investigations
Required
YES / NO
Referral Required
YES / NO
Possible Risks and Complications – advice to Clients given
Treatment Goals & Proposed Treatment
Limb Movement Evaluation Arms R/L Lower Limb R/L
Pre Treatment
Active ROM
Passive ROM
Resistive ROM
Further Special Tests
( EG neurological/orthopedic)
Evaluation of Treatment
Re- Assessment Findings – First Return Visit
Ongoing Treatment and Aftercare
Home Advice:
Exercise Plan:
Stretching Plan:
Post Treatment
Surname
Date
Presenting Changes
/
/
/
/
/
/
/
/
/
/
/
/
/
/
First Name
Assessment
Treatment Changes
Consent
CONFIDENTIAL
Therapeutic Treatment
Client History -
CLIENT HISTORY FORM
Presenting Complaint:
Please tick all conditions that apply now. Put a P for past conditions.
Cancer/tumours
Asthma or lung conditions
Hernias
Fatigue
Arthritis
Numbness or tingling
Muscle, bone injuries
Muscle or joint pain
Chronic pain
Headaches or migraines
Vision problems or contact lenses
Hearing problems
Depression
Seizures
Stroke
Skin disorders
Motor vehicle accident/trauma
Abdominal or digestive problems
Chronic Fatigue
Fibromyalgia
Other conditions not listed:
Current medications, including aspirin, ibuprofen, vitamins, homeopathic and
naturopathic remedies etc:
Recent surgeries:
Presentation
Current symptoms/location and duration or onset
History of presenting complaint (how it happened/position direction etc)
Behaviour and type of pain - constant/with movement/with activity/ sharp/shooting/dull aching etc
Aggravating factors – activities/postures/stresses etc
Relieving factors – movement/rest/posture/heat/cold etc
Previous Treatment:
Acupuncture
Chinese Herbs
Deep Tissue
Lymphatic Drainage
Massage
Naturopathy
Reflexology
Remedial Massage
Other (state)
Leisure Activities
Poor Sleep
Smoker
Water Consumption
Results:
Lifestyle Habits:
Alcohol
Eating Habits
Emotions
Please describe any of the above in your own words, EG, play golf, 2drinks per day, feel stressed.
Dr’s name:
Dr’s contact details:
Treatment Goals – what would you like to get out of the treatment?
Signature:
Form/AThera© AAMT 2006
Date:
Heart, circulatory problems
High/low blood pressure
Varicose veins
Blood clots
Phlebitis
Infectious disease
Rash, athletes foot/tinea
Allergies
Diabetes
Pregnancy
Treatment Plan – Practitioner Use only
Contraindications/ Investigation or Referral/Treatment Summary
Possible Risks and Complications – advice to Clients given
Observation & Palpation of Posture (include major areas of asymmetry pain tension & tone)
Ongoing Treatment Record
Date
Presenting Changes
/
/
/
/
/
/
/
/
Form/AThera© AAMT 2006
Treatment Changes
Consent
CONFIDENTI AL
Informed Consent
CLIENT CONSENT FORM
Address:
M/F
Post Code:
Phone
Home:
Mobile:
Work:
Email:
Occupation:
Recreational activities:
Contact phone in case of emergency:
This practice may use any of the following therapies in your treatment;
J
J
J
Massage Therapy
Myotherapy (Dry Needling)
Cupping
J
J
J
Aromatherapy
Thermal
Other (to be filled in by the practioner)
There is always some risk associated with any treatment. Below is a list of potential risks associated with therapies listed.
The best way to reduce the chance of risk occurring is to answer all the questions about your health, fully and honestly.
The therapist will explain the treatment to you before they commence but you must ask if you require further explanation
or have specific questions. Please indicate your response and initial next to each paragraph when you have read it.
Your consent
Outline of
possible risk
Therapy
Strategies to minimize the possible risk
No
Pain
•
•
•
•
Massage
Myotherapy
Cupping
Thermal
Tell your therapist if you are sensitive to stimulation, and if you
become uncomfortable or experience pain during treatment.
Bruising
•
•
Massage
Cupping
Tell the therapist if you bruise easily or have a bleeding disorder.
Cupping typically leaves bruises which are usually painless and can
last over a week.
Infection
•
•
Myotherapy
Massage
It is possible to develop infection whenever the skin is punctured so
advise if you have a known immune problem. Some medications
can affect your skin and immune system. Myotherapy pins are pre –
sterilized, single use disposable pins.
Burn
•
Thermal
Advise the therapist if you have sensitive skin and tell the therapist
if the heat becomes unbearable.
Relaxed/Sleepy
•
•
Massage
Aromatherapy
It is common to feel relaxed or sleepy after treatment so avoid
getting up quickly from the treatment table and give yourself time to
adjust after treatment before driving or using stairs.
Avoid driving immediately after the treatment if you feel sleepy.
Keep well hydrated with water.
Aromatic
interaction or
response
•
Aromatherapy
Some essential oils may interact with alcohol, medications and may
irritate or photo-sensitise skin, cause blood thinning or euphoria and
may negate homeopathic remedies. Not recommended for infants,
pregnancy, breast feeding or heart & kidney problems.
Fainting
•
•
•
Massage
Myotherapy
Aromatherapy
Do not skip a meal before treatment. Get up slowly after the
treatment. Keep well hydrated with water.
Aggravation
of your
condition
•
Any Therapy
It is possible that your condition could be aggravated. This is
uncommon but it can occur.
Form/IC/2006V1
© AAMT 2006
Yes with
condition
Your
initial
Please complete this form as best as you can.
Name:
Privacy Policy
It may be necessary to discuss your condition and/or treatment with your Doctor, Physiotherapist or referring practitioner.
I understand that I have the right to request a copy of a Privacy Policy from the therapist/clinic.
Do you agree to allow discussions or information to be passed to or between Health professionals for the purpose of
improving your well being?
YES J
NO J
Consent
Terms and Conditions
I understand that the aforementioned are possible significant risks and complications specific to my individual
circumstances that may have a bearing upon my decision to proceed with the proposed treatment.
The therapist has explained the treatment options to me and will discuss with me during the treatment if she/he makes
any further changes to the treatment.
The therapist has explained the associated risk and possible side effects with this treatment and any potential risks or
outcomes if the treatment is changed.
The therapist has explained that I have the right to refuse treatment or changes to the treatment and that she/he or I have
the right to stop the massage at anytime.
I understand that I have the right to ask for further information on treatments that include breast, buttock or groin areas
and refuse treatment of these areas at anytime. I may be requested to complete a further consent form for these areas to
be treated.
I have the following points of concern and have advised the therapist prior to treatment
EG Do not massage face, ears or stomach. I do not wish to remove my undergarments.
Please tick the boxes once read and sign and date the Consent
I acknowledge that I have read the terms and conditions of the treatment as indicated
I acknowledge that I have understood the terms and conditions of the treatment as indicated
I verify that the client information and history given is, to the best of my knowledge, true and accurate and I
undertake to advise the therapist of changes that may occur in any of my conditions at any future massage
treatment that may occur.
I undertake to advise the therapist of any changes that may occur in my medication including herbal,
homeopathic, Chinese traditional and naturopathic remedies at any future massage treatment that may occur.
I have received the following information brochure on ______________________________________________
I hereby give my consent to this treatment.
Signature:
Form/IC/2006V1
Date:
© AAMT 2006
ABN 70 104 153 460
Member Guidelines for Logo Use
May 2006
AAMT Guidelines for Logo Use
The AAMT Logo Guidelines have been developed to ensure the Association promotes a consistent image.
The AAMT logo assists members to increase their profile in the community and with other service providers.
For the logo to be successful, it must be applied consistently to all Association and member publications, and
visual representations. The following guidelines will assist members to maintain a consistent, high quality
AAMT identity.
Components of the AAMT Logo
The logo consists of a number of key components: the AAMT name; logo; official colours and fonts.
Combinations of these are used in AAMT official documents, publications, letterheads, website and
advertising materials. Members can have access to the components by following the guidelines set out
within this document.
For variations to the guideline please contact AAMT on 1300 138 872.
Note: The AAMT logo is trademark protected and may not be used for any purpose other than Association
and member publications and communications.
The AAMT Logo
The AAMT logo comprises of an open hand containing a map of Australia, representing our national
coverage, and our initials on a dark blue background. The full name of the Association is in typeface
“Bangle”. The typeface has been specifically modified within the AAMT logo. As a result, the logo should
only be reproduced from original digital files, or from bromides.
The AAMT logo can be used on all printed and promotional material.
It is very important that the AAMT logo is used correctly. This will enhance the strength of the Association’s
overall identity. Do not distort or modify the logo, or use it abutting other organisational logos.
Logo Colours
The logo can only be reproduced in AAMT blue (PMS 293) or black. The colour codes for computer
simulations are:RGB 0 71 186 or CMYK 100 57 0 2
Logo Printing
The logo will normally be printed offset but may also be embossed in the prescribed colours.
Minimum clear space of 5mm must be maintained around the logo.
Newspaper Print
Members may use either the logo, or if inappropriate the typographic option of ‘Member AAMT’ may be used.
The typeface for this option is Arial Bold.
Member AAMT
12pt
Member AAMT
10pt
Member AAMT
8pt
Note: AAMT must appear in capitals at all times.
Business Card and Advertising with Logo
Members must state their full name or at least First initial and Surname e.g. A. Smith, not just Anne.
If a business name is included, the member’s name must still be shown as mentioned above.
Additional information can include qualifications, modalities, and hours of availability
Conditions of use of AAMT Logo
The Australian Association of Massage Therapists Ltd relies on members to produce material which
complies with the Trade Practices Act 1974. Misleading or deceptive advertising must be avoided. The
AAMT accepts no responsibility for any breaches of laws relating to members’ marketing collateral.
Agreement
I accept the conditions of use as prescribed in these guidelines.
Signature _____________________________
Date ________________
Please send me a digital copy of the logo on the following format (select one only):

CD ROM

Email
Member Name (Print) _______________________________ Member No______________
Email Address _____________________________________________________________
Return to
Post: Level 6, 85 Queen Street, Melbourne VIC 3000
Fax: 03 9602 3088
Office Use Only
Dispatch Date ________________
Initial __________
Australian Association of Massage Therapist Ltd
Please complete entire form and fax to 03 9602 3088 or
mail to Level 6, 85 Queen St, MELBOURNE VIC 3000
Shirt Order Form
T-Shirts $30 each (inc GST)
Members Only
Polos $50 each (inc GST)
Member Details
Place your order here…
Name:
For style, sizes and colors - please see reverse
Postal address:
Quantity:
Style:
Suburb:
Post Code:
Member No:
□ Spirit Polo □ Strike Polo □ T Shirt □ V Neck T Shirt
□ Mens □ Ladies
Color:
Size:
All shirts are
embroided, top left
hand side, with the
AAMT Logo
Quantity:
Style:
Note: not actual size
□ Mens □ Ladies
Color:
Payment Details
T-shirts $30 each (inc GST)
Polos $50 each (inc GST)
Payment Method
Size:
Amount $ _____________
□ Visa □ Master Card
Quantity:
Card Number
Expiry
Style:
/
□ Mens □ Ladies
Name on Card
Signature
Color:
□ Cheque/Money Order -
made payable to Australian
Association of Massage Therapists Ltd
Size:
Office Use Only
Date placed
/
/20
Date processed
/
/20
To order more than 3 styles, please use an additional
order form.
© AAMT - Updated May 2009
Australian Association of Massage Therapist Ltd
Shirt Order Form – styles, sizes and colors available
Members Only
Spirit Polo - Breathable comfort, 100% Polyester-Sports knit, Single stripe knitted collar
Mens Style Polo (P2000)
Sizes: Half Chest (cm)
S
M
L
52
55
58
Ladies Style Polo (P200)
Sizes: Half Chest (cm)
8
10
12
14
46.5
49
51.5
54
Colors:
•
White/Black Sleeves
•
Spring Blue/White
Sleeves
•
Navy/White Sleeves
XL
2XL
3XL
5XL
62
65
71
79
Colors:
•
Pink/White Sleeves
•
Navy/Fuchsia
Sleeves
•
White/Black Sleeves
•
Spring Blue/White
Sleeves
•
Navy/White Sleeves
16
56.5
18
59
20
62
22
65
24
68
Strike Polo – Sports knit new polyester fabric, 2 color contract stripe knit collar, contrast shoulder panel and
piping, side splits NOTE: Ladies style is sleeveless
Mens Style Polo - Sizes: Half Chest (cm)
S
M
L
XL
52
55
58
62
2XL
65
3XL
71
Ladies Style – Sleeveless - Sizes: Half Chest (cm)
8
10
12
14
16
18
20
48
50
52.5
54.5
57
60
63
Colors:
•
•
•
•
•
NOTE: not all colors
shown
White / Spring Blue / Navy
Black / Teal / White
Black / Purple / White
Navy / Red / White
Forest / Gold / White
•
•
•
•
•
22
66
5XL
79
24
68
Maroon / Gold / White
Red / Black White
Navy / Gold / White
Black / Red / Gold
French Blue / Black / White
T- shirt – 100% cotton, bright slim fit, plain or crew neck, top stitched shoulder, armhole and cuff
Colors:
Sizes:
•
•
•
•
•
•
•
•
Pink
Blue
White
Yellow
Grey
Green
Orange
Black
Ladies (T2225)
8 - 22
Mens (T2200)
S – XL
Ladies V Neck Stretch T-Shirt – 95% cotton elastine single jersey fabric, fitted short sleeve
Colors:
Sizes:
•
•
•
•
•
•
Black
Brown
Red
Blue
White
Pink
Ladies (T968)
8 - 22
© AAMT – Updated May 2009
Code of Ethics &
Standards of Practice
Code of Ethics
Preamble
This Code of Ethics is a statement about
appropriate and expected standards of
professional conduct of AAMT members
and as such reflects the values of
the Association. This Code describes
the professional conduct expected of
members to preserve and enhance
their professional reputation as well as
the general reputation of the massage
industry in Australia. Further the Code
of Ethics seeks to protect the general
public. The Code has been developed
to inform and guide the decisions
and behaviour of all therapists and
others involved in the provision of
massage and related services under
the provisions of the Association. This
Code of Ethics applies to all massage
therapists who are members of the
Australian Association of Massage
Therapists Ltd.
This Code of Ethics is not intended to,
and could not possibly provide easy
answers, formulae, or prescriptive
solutions for the complex professional
dilemmas massage therapists face in
their work. It does provide a basis
for critical reflection. It also provides
some assistance with the resolution of
moral and ethical dilemmas arising in
the workplace.
The Board of Directors of AAMT
reserves the right to amend the Code
of Ethics, as and when it is deemed
necessary.
Adherence to this Code
involves a commitment
to 5 principles
• The primary factor in all treatment
decisions is the client/patient’s
well-being.
• Maintain Client/Patient/Therapist
confidentiality
• Treat the client/patient according to
competent application of accepted
techniques and principles.
• Maintain a commitment to the
development of the industry/
profession.
• Maintain a supportive professional
attitude to our colleagues and the
industry.
1. Statements to the 5 principles
• Treatment decisions should be
consensual between the therapist
and client and the therapist should
provide explanation to the client/
patient in any changes of methods of
treatment used.
• Confidentiality is to be maintained
between client/patient and therapist.
Clinical information shall be stored
in a confidential manner and
communication, unless otherwise
specified, between therapist and
client shall remain confidential.
• Members will conduct their practice in
an accepted professional manner as
set out in the Standards of Practice.
• Members will not wilfully misrepresent
their qualifications, training or
experience.
• Members are required to uphold the
law and the rules, regulations and
values of the AAMT. If a member has
breached these rules and regulations,
they may be brought before an
ethics committee and/or may have
their membership revoked.
1
0645AAMT_Ethics&Practices_FA.indd 1
12/11/09 10:17 PM
Code of Ethics continued
2. Propriety
2.1Confidentiality of client information
must be observed. Consent must
precede information disclosure.
2.2Members will honour the clients’ right
to personal privacy and modesty.
2.3Members will maintain professional
ethical standards and comply with
generally accepted standards of
professional behaviour.
2.4Members will maintain fair and
reasonable business principles for
clients.
2.5Members will avoid any interest or
activity which might put him or her in
conflict or potential conflict with their
obligation to act in the best interests
of the client at all times.
3. Competence
3.1 Members will demonstrate competent
therapeutic decision making and
treatments, within the scope of
practice and will not misrepresent
their qualifications, training or
experience.
3.2No member shall perform any work or
action that contravenes any Australian
Federal or State Legislation.
4. Responsibility
4.1 Members are personally responsible
for their professional decisions.
4.2 Members must give due consideration
to the foreseeable consequences of
their actions.
4.3 Members should have a working
knowledge of and practice within
the relevant principles of laws and
policies that relate to their work.
4.4 Support the development and
implementation of laws and policies
that promote the practice of massage.
4.5When working with or for other
persons or organisations, members
shall maintain the highest integrity
and standard of the profession.
5.9 Advance financial arrangements
should be made and be understood
by clients to safeguard their
interests.
5. Therapist – Relationship
5.10Unless a client/patient chooses
to consult a member privately, a
member shall not receive private
remuneration for professional
services to persons who are entitled
to the member’s services through an
institution or agency.
5.1 Australian Association of Massage
Therapists’ members are required to
keep adequate and relevant client
records in line with Clause 2.4.
5.2 Clinical, consulting and evaluative
information
must
be
kept
confidential and communicated only
for professional purposes to persons
legitimately involved in the client/
patient’s case with client consent.
5.3
Records must be stored and,
where necessary, disposed of in
a confidential manner and kept/
archived in accordance with Federal
and State/Territory Legislation.
5.4 Where clients/patients are unable
to give informed consent, due to
age, psychological state, medical
condition etc. consent must be
obtained from the legal guardian.
5.5 When treating minors (under
16 years of age) they must be
accompanied for treatment by a
parent/guardian and have written
permission for such treatment.
5.6 A member shall not engage in sexual
misconduct or conduct or practices
of a sexual nature or offer services
that are sexual in nature with a
client/patient.
5.7 A member should not exploit the
position of power of a therapist over
a client.
5.8 If a member and consenting client wish
to conduct an intimate relationship,
that client should be referred to
another member for treatment.
5.11Members
may
not
receive
remunerations for referring client(s)
to other professionals for services.
6. Professional Conduct
6.1Members will adhere to the
Constitution, Code of Ethics and
Standards of Practice of the Australian
Association of Massage Therapists.
6.2 Members will not publicly criticise
other members’ in a manner that
casts doubt on their professionalism
and competence.
6.3 Members shall co-operate in any
inquiry instituted by the AAMT over
Code of Ethics breaches or any other
issue.
7. Professional Development
7.1Members must undertake continued
Professional Massage Education on
a regular basis. Required points are
set by Board of Directors.
7.2Members must maintain Public
Liability and Indemnity Insurance.
7.3Members must maintain currency
at an appropriate level of First Aid
Certificate and CPR as determined by
the Board of Directors.
2
12/11/09 10:17 PM
Code of Ethics continued
8. Employer/Employee Relationships
8.1 All Australian Association of Massage
Therapists members will ensure that
any person in their employ:
8.1.1 Is adequately and appropriately
trained/qualified to perform the work
required of them.
8.1.2 Is adequately covered by
Professional Indemnity Insurance.
8.1.3 Is not subject to harassment,
including sexual harassment by the
employer, other employees or clients.
8.1.4 Is employed under such
conditions as dictated by Australian
Legislation.
8.1.5 Abides by the AAMT’s Code
of Ethics and Standards of Practice
where the primary operator is a
member of AAMT.
8.2The employee will not attempt to
solicit the custom of any client of the
employer.
8.3If a client expresses the wish to
transfer custom from the employer’s
clinic to the private practice of the
employee, the employee/employer
must observe transition of business
principles.
8.4The employer must ensure that there
is no fraudulent use of health fund
provider numbers.
9.2 Have their fee structure, cancellation
policies/penalties and other relevant
conditions clearly displayed.
9.3 Must comply with Occupational Health
& Safety Laws and Local Council
By Laws in relation to hygienically
maintaining bathroom and toilet and
facilities.
10. Advertising
10.1When advertising or making public
statements AAMT members must:
10.1.1 Not make statements on
behalf of AAMT and ensure that
public statements are personal
endorsements only.
10.1.2 Register to use and comply
with Association rules when using the
Association’s Logo.
10.2AAMT members must:
10.3.1 Not falsely imply sponsorship
or verification by any organisation.
10.3.2 Ensure that advertisements
or statements seeking research
participants, clearly state the purpose
and nature of the study and any
costs and obligations accepted by
the participants.
10.3.3 Ensure that advertising
complies with Australian Laws relating
to misleading or deceptive conduct
and other unfair practices such as
discrimination.
9. Consulting Premises
Members of the Australian Association
of Massage Therapists will ensure that
professional premises:
9.1Should display, or provide on request,
member qualifications certificates,
and the Australian Association of
Massage Therapists Membership
Certificate.
3
12/11/09 10:17 PM
Preamble
This Standards of Practice is a statement
about appropriate and expected
standards of professional conduct of
AAMT members and as such reflects the
values of the Association. This Standard
describes the professional conduct
expected of members to preserve and
enhance their professional reputation as
well as the general reputation of the
massage industry in Australia. Further the
Standard seeks to protect the general
public. The Standard has been developed
to inform and guide the decisions and
behaviour of all therapists and others
involved in the provision of massage and
related services under the provisions of
the Association. This Standard of Practice
applies to massage therapists who are
members of the Australian Association of
Massage Therapists Ltd.
This Standards of Practice is not intended
to, and could not possibly provide easy
answers, formulae, or prescriptive
solutions for the complex professional
dilemmas massage therapists face in
their work. It does provide a basis for
critical reflection. It also provides some
assistance with the resolution of moral
and ethical dilemmas arising in the
workplace.
The Board of Directors of AAMT reserves
the right to amend the Standards of
Practice, as, and when it is deemed
necessary.
These Standards of Practice were
developed from core values of the AAMT
and are aimed at assisting the professional
massage therapists to evaluate and adapt
performance in their practice.
In reference to Clients I commit to:• Maintainstrictconfidentiality,privacy
and accurate records
• Honourtheclient’srighttopersonal
privacy and modesty.
• Create and maintain a safe and
healthy environment for practice.
• Engage in practices that are
respectful of clients and not degrade,
endanger, exploit or harm them.
• Not exploit my position of power/
professional relationship with a client
as a massage therapist
• Not engage in sexual misconduct
or conduct or practices of a sexual
nature or offer services that are
sexual in nature to clients.
• Maintainfairandreasonablebusiness
principles when dealing with clients.
• Avoid any interest or activity which
might be in conflict or potential
conflict with my obligation to act in
the best interests of the client at all
times.
In reference to Colleagues I commit to:• Workwithmycolleaguestoimprove
the standard of massage.
• Supportandassistcolleaguesintheir
professional development.
In reference to the General Public I
commit to:• Provide services that are responsive
to community needs and refer if
necessary.
• Promote and market services in a
truthful, ethical and accurate manner.
• Support the development and
implementation of laws and policies
that promote the practice of massage
by working with Government,
regulatory bodies and authorities.
• Be compliant with Federal, State/
Territory and Local Government laws
and policies that relate to massage.
In reference to myself
Professional I commit to:-
as
a
• Update and improve my expertise
and practice continually through
formal and informal professional
development.
• Work within the limits of my
professional role, and avoid
misrepresentation of my professional
competence and qualifications.
• Beanadvocateformyprofessionand
behave in a manner that will enhance
the good name and well being of the
profession.
• Comply with applicable Federal and
State/Territory legislation.
• Act in the community in ways
that enhance the standing of the
profession
• AbidebytherulesoftheAAMT.
A breach of the Standards of Practice may
mean that the therapist has a case that is
brought before the ethics committee or
has his or her membership revoked.
Sexual Misconduct
Sexual Misconduct may include many
different behaviours with a client. This
includes, but is not limited to, sexually
demeaning behaviour including any verbal
or physical contact which may reasonably
be interpreted as demeaning, humiliating,
embarrassing, threatening or harming.
Practices which
may assist massage
therapists in the
prevention of sexual
misconduct
Massage Therapists should:
• Provide clear, direct information
regarding the extent of massage
therapy treatment.
• Refrain from any behaviour that
sexualizes, or appears to sexualize,
the client/therapist relationship.
• Refrainfromparticipatinginasexual
relationship or any conduct of a
sexual nature with a client, whether
consensual or otherwise, from the
beginning of the client/therapist
relationship.
• In the event that the client initiates
sexual behaviour, clarify the purpose
of the treatment and, if such conduct
does not cease, terminate or refuse
treatment.
• Recognisethatsexualactivitywitha
client, student, employee, supervisor,
or trainee is prohibited even if
consensual.
• Refertheclienttoanothermassage
therapist if an intimate relationship
with a consenting client is proposed
or commences.
•
Not
client’s
genitalia.
• Nottouch
touchthe
the
client’s
genitalia or
breast
area
unless
it
• Not touch the breast is
arearequired
unless
for legitimate
treatment purposes
required
for legitimate
treatment
and only and
after only
receiving
purposes
after informed
receiving
voluntary consent
informed
voluntary consent.
• Responding more definitely to
inappropriate client behaviour
• Refer to the AAMT Guide for the
Prevention and Management of
Sexual Misconduct
4
Guide for the Prevention
and Management of
Sexual Misconduct
Important Information
Sexual Misconduct is a very complex
problem. It encompasses issues of sex,
gender power and communication.
This leaflet is provided for massage
therapists to promote awareness of the
issues of Sexual Misconduct and to assist
in the management of any potential or
real situation.
Massage Therapists hold a position of
power in relation to their clients the same
as any health care professional. While
the client may not be directly aware of
the power imbalance, the therapist is
obligated to understand it and control its
limits.
Myth
All Sexual misconduct is performed by evil
and corrupt professionals and if these bad
apples were eliminated from the industry
all would be well.
Fact
Studies of professionals involved in
sexual boundary violations indicate that
sexual misconduct occurs amongst a
diverse group who become involved with
clients for a variety of reasons. It can be
assumed that all professionals are at
risk for boundary violations under certain
circumstances.
0645AAMT_4pgMisconductBrochure_FA.indd 1
The power imbalance
Between professional And patient negates the
possibility of an equal,
consenting relationship
(4)
Vulnerability factors
for health professionals
and clients
• Personal Life issues /Stress
• Drug / alcohol abuse
• Professional isolation
• Mental illness
What is Sexual
Misconduct ?
Sexual Misconduct can be divided into
the following areas;
•Sexual Assault
•Sexual Relationship
Professional
boundary
violations
often accompany or precede sexual
misconduct. The areas where a
professional relationship are defined
including boundaries such as appointment
time, place, gifts, appropriateness of
clothing, language used, disclosure of
personal information and physical contact
not directly related to the treatment.
•Inappropriate Relationship
•Inappropriate Treatment
•Sexual Harassment
•Therapist Self-Disclosure
Some examples of
this would be:
•Having a sexual relationship with a
client during the course of, or following
treatment
•An unnecessary treatment such as
breast massages
Different individuals
will perceive and react
to behaviour in
different ways.
According to law,
unwelcome conduct is
conduct that is not
solicited or invited.
(2)
•Making sexual, personal or erotic
comments to a client during treatment
1
19/3/08 10:54:01 PM
If a member and consenting client wish to conduct an
intimate relationship, that client should be referred to another member for treatment.
(5)
Sexual Misconduct
Sexual Harassment
Both sexual misconduct and sexual
harassment can create significant
problems for the therapist, the issues are
not identical but equally damaging. The
similarity is the abuse of power regardless
of the intent. If the client manouvered
the therapist to give comment or invite
touch, there is no excuse, the law deems
the practitioner to have the knowledge to
conduct themselves professionally and
prevent the behaviour.
•Practitioner anecdotal comments eg:
you have beautiful eyes / skin …
•Trips or social events outside the clinic
•Dinner, lunches or alcohol
•Phone or SMS contact outside of clinic
•Giving a client a lift home
•Client or practitioner insisting on the
last appointment of the day
• Giving a client an inappropriate gift
• Poor or inadequate draping
“It is not your opinion, it
is that of others that will ultimately determine
a breach of boundaries”.
While health practitioners may not be
aware of their influence, patients usually
perceive a power differential between
themselves and their treating health
practitioners. Given this power differential,
any exploitation of the relationship
between the patient and the health
practitioner for the gratification of the
practitioner is an abuse of power.
(6)
The following list gives some examples of
the warnings that can start a downward
slide to sexual misconduct:
What to do if an at-risk
situation occurs
•Personal conversation intruding on the
clinical work
•Body contact eg: pats on the shoulder,
hugs
•Not charging or billing for treatment
Since 2003,
the majority of
complaints to AAMT
involving sexual
misconduct have
included one or more
of these warning signs.
A good test is:
‘if an allegation was
made against me would
the factual evidence of
my behaviour and
manner serve to
incriminate me or
absolve me in the
opinion of my peers’.
The violations of professional boundaries
can be made by either the practitioner
or the client. However, because health
professionals are in a position of power
relative to the client, the law holds them
to a higher standard of behaviour. They
are required to place the interests of the
client above their own.
Sexual behaviour with a client may affect
the clinical judgement of the health
practitioner in the management of the
client.
•Ensure all contact is within normal
practice boundaries
•Refer the client to another practitioner
and cease treatment
•Seek advice for personal vulnerability
factors for self
•Keep meticulous records
•Seek professional or legal advice
•Contact your Association and Insurer
Contact with professional peers should
be maintained to allow for personal and
professional support and critical opinion
on how to best manage difficult clients or
situations.
2
19/3/08 10:54:04 PM
Understanding when a client / professional relationship has gone wrong, or has that
potential, is an important part of working towards resolving the problem.
What are the
consequences of
sexual misconduct for
the client?
Documented consequences for clients or
patients subject to sexual misconduct by
a health care professional include:
•Anger
•Severe guilt
•Profound depression
It may not be the erotic
or sexual acts which harm the client most in
sexual misconduct.
The violation of trust is truly harmful to
the client.
What if my client
reports sexual
misconduct by another
therapist to me?
You can provide your client with this
brochure which explains professional
boundaries.
Suggest they contact one of the
Ombudsmen on the back of this brochure
or contact the AAMT who have a formal
complaints process.
•Relationship breakdown
•Do not tell them what to do
•Hospitalisation
•Do not approach the therapist yourself
•Suicide
•Do not make a complaint of their behalf
What are the consequences of sexual
misconduct for the practitioner?
• Guilt
• Relationship Breakdown
• Public Humiliation
Sex with Existing or
Past Clients
• Career Trauma
• Financial Loss
• Imprisonment
A doctor who engages in any type of sexual activity
with a patient is guilty of
sexual misconduct
AMA - 1994 -2004
A relationship is still considered sexual
misconduct for the therapist.
Does client consent make a sexual
relationship acceptable?
It is an abuse of the massage therapist /
client relationship that puts the therapists
needs first.
If the clients consents, and even if the
client initiates the sex, it is not acceptable
at any time to engage in a personal sexual
relationship with a current client .
It is always the responsibility of the
therapist to establish professional
boundaries with present and former
clients.
Guide for the Prevention and Management of Sexual Misconduct
3
19/3/08 10:54:06 PM
AAMT –
What is our role?
Contacts:
Members of AAMT are required to act in
accordance with the AAMT’s Constitution,
Code of Ethics and Standards of Practice.
VICTORIA
Office of the Health Services Commissioner
Freecall™ 1800 136 066
Members will observe the highest
standards of ethics, integrity and
professional conduct.
Ethical behaviour is not simply compliance
with legal requirements; it extends to
honesty, equity, integrity, and social
responsibility in all dealings. It is behaviour
that holds up to disclosure and to public
scrutiny.
Health Ombudsmen
NEW SOUTH WALES
Health Care Complaints Commission
Freecall™ 1800 043 159
(within NSW)
QUEENSLAND
Health Rights Commission
Freecall™ 1800 077 308 (within
Queensland excluding Brisbane)
Brisbane 07 3234 0272
SOUTH AUSTRALIA
The SA Ombudsman
Tollfree 1800 182 150
WESTERN AUSTRALIA
Office of Health Review
Freecall™ 1800 813 583 (within WA)
TASMANIA
Health Complaints Commissioner
Tollfree™ 1800 001 170
(within Tasmania)
ACT
ACT Community and Health Services
Complaints Commissioner
Telephone (02) 6205 2222
Members and the public can register a
complaint with AAMT at any time. AAMT
encourages the member and client to
make a formal complaint so that the
matter can be investigated and heard by
the National Ethics Committee which is
appointed by AAMT Board to hear such
matters.
Matters which are of a serious nature
will be referred to the Police and/or
appropriate authorities. Complaints can
also be made to any of the Health
Commissioners in any State or Territory.
4
NORTHERN TERRITORY
Commissioner for Health & Community
Services Complaints
Freecall™ 1800 806 380
Assault Centres
VICTORIA
Centre Against Sexual Assault
Telephone 1800 806 292
NEW SOUTH WALES
NSW Sexual Assault Service
QUEENSLAND
Qld Statewide Sexual Assault
Helpline Telephone 1800 010 120
SOUTH AUSTRALIA
Yarrow Place
Tollfree 1800 817 421
Any form of abuse
that comes from the
very people who are
supposed to protect
us, to whom we have
no choice but to
make ourselves
vulnerable, is the
most destructive self.
Gloria Steinem
Revolution from within
1992
References
1.AMA, AMA Position Statement 2004, Sexual
Conduct between Doctors and their Patients.
www.ama.com.au
2.HREOC, Code of Practice for Employers, Sexual
Harassment in the Workplace. www.hereoc.gov.au
3.Medical Practitioners Board of Victoria,
Professional Boundaries: A Guide for Doctors
www.medicalboardvic.org.au
4.National Board for Certification in Occupational
Therapy, Inc. Sexual Misconduct by Professionals,
2007
5.National Council of State Boards of Nursing,
Does client consent make a sexual relationship
acceptable? www.ncsbn.org
6.NSW Health Care Complaints Commission – Sexual
Misconduct www.hccc.nsw.gov.au
7.Polseno D. 2000, Sexual Misconduct and
Harassment , AMTA Journal www.amtamassage.org
8.Queensland Nursing Council, May 2000, Statement
of Sexual Relationships between Health Practitioners
and their Patients.
9.AAMT Code of Ethics, 2004
WESTERN AUSTRALIA
WA Sexual Assault Resource Centre
Members
are responsible
for their
professional decisions.
TASMANIA
TAS Sexual Assault Support Services
Telephone (03) 6231 1817
(9)
NORTHERN TERRITORY
NT Sexual Assault Reference Centre
Telephone (08) 8922 7156
ACT
ACT Rape Crisis Centre
Telephone (02) 6247 2525
Australian Association of
Massage Therapists
L6, 85 Queen St
Melbourne Vic 3000
T: 1300 138 872
F: 03 9602 3088
www.aamt.com.au
Guide for the Prevention and Management of Sexual Misconduct
19/3/08 10:54:11 PM