The Technology of - Indiana Apartment Association

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The Technology of - Indiana Apartment Association
The Official Publication of the
JANUARY/FEBRUARY
2016
The Technology of
Leasing
Also INSide...
Feature Articles Beginning on Page 14
Committee Recap
TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
The Official Publication of the
January/February 2016
THE INDIANA APARTMENT ASSOCIATION
p. 10
p. 8
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • [email protected] • www.iaaonline.net
_________________________________________________________
OFFICERS
Chairman Sandy Carmin, Englert Management Corporation
Vice Chairman Chad Greiwe, Gene B. Glick Company
Secretary Mark Juleen, J C Hart Company
Treasurer Brian Cranor, Cityscape Residential LLC
Past Chairman Jerry K. Collins, Flaherty & Collins Properties
Professional
Development
Opportunities
IAA’s 2016
Committee
Spotlight
DIRECT BOARD MEMBERS
Angie Atkins, Birge & Held Asset Management
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Properties
Nikki Gastineau, CFC, Inc.
Mike Gorman, Edward Rose & Sons
Jon Hicks, Andover Management Corp.
Michael Humphrey, AMP Residential
Alex Jackiw, Milhaus Management, LLC
Cindy Koehler, Berkshire AHP
Steve Lavery, Herman & Kittle Properties
Kim Losacker, Pedcor Management Corporation
Aimee O’Connor, Watermark Residential
Scott Sladek, Buckingham Management
Tom Spencer, Meridian Management Corporation
George Tikijian, Tikijan Properties
Chuck Townsend, Sheehan Property Management
Mary Trujillo, Barrett & Stokely
Adam Van Rooy, Van Rooy Properties
Joe Whitsett, TWG Management
Also INSide...
From the IAA President
From the IAA Chairman of the Board
PAC Contributors
From the NAA Chairman
Legislative Update
Leasing Feature
Maintenance Appreciation Day
Around the State
New Designates Spotlight
Member News
Reverse Trade Show
Upcoming Events
New Member Profiles
January Power Lunch Recap
National Focus
Associate Member Update
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CALL FOR SUBMISSIONS
MARCH/APRIL
The March/April issue will feature Apps for Property Management. To
suggest related editorial content or place an ad, please contact IAA at
[email protected] or 317-816-8900.
On the Cover: New technologies are a vital part of the future of leasing. Learn more, starting on page 14.
CHAPTER BOARD MEMBERS
Andrea Bonty, Consolidated Property Management
Teri Hedemark, Flaherty & Collins Properties
Joe Huber, Huber Properties
Colleen LeRose, Banner Property Management, LLC
Carole McConnell, Jehl Apartments LLC
ASSOCIATE BOARD MEMBERS
Lara Smith, RentPath Network
Victoria Schuman, Hays + Sons
Jim Polster, Wilmar Industries
CHAPTER STAFF MEMBERS
Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute
Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana
Marcella Heroy • Executive Director, Apartment Association of Southern Indiana
Paula Carey • Executive Director, Northern Indiana Apartment Council
IAA STAFF
INSites Publisher Lynne Petersen, CAE, President • [email protected]
INSites Editor Lynne Petersen, CAE, President • [email protected]
Director of Government Affairs Gretchen White • [email protected]
Director of Membership and Professional Development Brandy Peak • [email protected]
Director of Events & Expositions Lauren O’Neill • [email protected]
Accounting & Education Assistant Kristie Fessler • [email protected]
Events & Exposition Assistant Meredith Galliher • [email protected]
Accounting Manager Mary Massey • [email protected]
Front Desk Coordinator Cassandra Bingham • [email protected]
IAA Advertising Directory
ACI, Inc
City Wide Paving
Frye Electric
Gold Seal Termite and Pest Company
Harding Group
Holt
Back Cover
p. 27
p. 1
Inside Back Cover
p. 7
p. 28
Indianapolis Power & Light
Jetz Service Co., INC
On Hold USA
ProTow
Rays Trash Service
RentPath Network
p. 5
p. 23
p.15
p. 4
p. 28
Inside Front Cover
Signature Supply LLC
Smoke Free Indy
The Liberty Group
VanRooy Restoration
Wilmar
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POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8900, Fax (317) -816-8911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not
necessarily reflect those of the magazine’s management or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
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INSites January/February 2016
www.iaaonline.net
POWER LUNCH SERIES
National Multifamily Day & Power Lunch Combo
April 5th - Marriott North - 8:00 a.m. - 1:00 p.m.
PART ONE: The APARTMENT ALL STARS will be presenting for the first part of the
National Multifamily Day celebration! You do not want to miss this group of extremely
knowledgeable, innovative and energetic group of multifamily speakers.
PART TWO: Following the Apartment All Stars will be the Power Lunch. Attendees
will enjoy time for networking and lunch.
PART THREE: The final part of our day of celebration will be a panel of Industry
Experts. The individuals on the panel are all previous IAA Awards of Excellence winners:
- JEREMY MILTON - Edward Rose and Sons - 2015 Manager of the Year
- SUZANNE PEPERAK - Barrett & Stokely, Inc. - 2012 Regional Property Supervisor of the Year
- MELISSA LOVE - Barrett & Stokely, Inc. - 2012 Assistant Manager of the Year
- RYAN LINTS - Milhaus Management - 2008 Leasing Consultant of the Year
- CHRIS HANKINS - JC Hart Company - 2014 Maintenance Technician of the Year
- KEITH BAPTISTE - Gene B. Glick Company - 2011 Maintenance Supervisor of the Year
Don’t miss this opportunity to hear from the successful individuals in a variety of multifamily career paths, all for only $49!
Register online at www.iaaonline.net.
Thank you to our
Power Lunch Sponsors:
www.iaaonline.net
January/February 2016 INSites
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from the
IAA
President
Keeping Up With Industry Changes
The NAA Student Housing Conference in Chicago had a
great closing speaker. Polly LaBarre is not only a motivational
speaker and author on business and innovation, but a true
entrepreneur as well. She talked about creating an inspiring
culture at work and in organizations. She also talked about
keeping up with changes and moving forward and learning
more each day.
Lynne Petersen, CAE
IAA President
One of the first questions she asked the audience really
resonated with me. She asked, “Are you changing as fast as
the world is changing?” In other words, are you keeping up
with the changes and learning as fast as the world is changing?
Keeping up with changes, whether it be legislative, industry,
technology or even helping members to forecast future trends
is a monumental job if you don’t have resources to help.
IAA has started 2016 off strong striving to be your resource
for the many changes that are going on in our industry. If
you missed our January Power Lunch you missed a great
presentation by Christopher Lee from CEL & Associates. His
presentation, “The Future of Multifamily is Now Clear,” was
full of information on the real estate industry’s mega shifts and
where we are in the current real estate cycle. He also made
some interesting predictions for the future. I don’t think I have
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INSites January/February 2016
ever had so many members request a speaker’s power point
presentation before.
As you know, the Indiana legislature started off in January
and IAA has initiated several pieces of legislation that will
assist our industry. We have also identified legislation that
could have a potential negative impact on our industry. As we
continue through the state and local legislative arena we will
keep members informed of local and state changes that affect
the way you do business.
IAA strives to keep you informed on industry changes, news and
events through our weekly e-newsletters; the Multifamily Minute,
which covers industry news, the Professional Development
newsletter and the The Events Breakdown newsletter…your
source for shindigs, soirees and schmoozing. All three of these
electronic newsletters are designed to be read quickly and give
you links to additional information you may need.
As we move forward into 2016, continue to use IAA as a
resource for not only industry changes, but education and
networking opportunities as well. Stay up to date by reading
our weekly e-newsletters, checking in on our website for
changes, and following along with our social media updates.
www.iaaonline.net
from the
IAA
Chairman of
the Board
IAA Launches New Career Center
We have all struggled to
find employees lately. IAA
has strived to help find an
answer to that issue. 2016
has brought the launch of a
new Career Center for IAA.
Members are now able to
post jobs to our website
at www.iaaonline.net for
potential job seekers inside
and outside the industry
to view. By posting your
available jobs, you can
target qualified candidates
and promote your company,
organization, or business as a great place to work.
When you visit IAA’s website, you will immediately
see the Career Center right there on the home page.
From there, you, the employer, can easily access the
spots to post a job, edit your job posting, and view
resumes. Job seekers can also access the search jobs,
post a resume, and create job alerts features right from
the home page as well. A running scroll of featured
jobs will also appear, making your job listing the first
thing job seekers see when they go to IAA’s website.
IAA’s Career Center helps you find the best candidates
for new employees. The job posting itself includes a
job description and details, job requirements, location,
contact information, and an application submission
spot. With the purchase of a job posting through
the Career Center, you also receive helpful benefits,
including access to the public resume bank, a place
to manage your company profile, the ability to save
job posting, letter, and email templates, the option to
send messages to job seekers directly through your
recruiting account, and so much more.
Sandy Carmin
IAA Chairman of the Board
A reoccurring theme in IAA’s strategic planning
session was the need for qualified applicants to fill the
many vacancies in our industry. Using IAA as a source
Continued on page 25
www.iaaonline.net
January/February 2016 INSites
5
The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
Arnel, Inc.
Aspen Management USA
Berkshire AHP
Best Management
Birge & Held Asset Management, LLC
Bradley Company
Brad Nash
Braden & Associates-Architonics, Inc.
Cagan Mgmt Group
Cardinal Group Management
Carr Property Group
Cedarview Management
Chronister Properties
Cityscape Residential, LLC
Consolidated Property Management
Crest Management
Dominion Realty, Inc.
Edward Rose & Sons
Emmert Property Management
Englert Mgmt Corp.
Fath Properties
Feichter, Realtors
Flaherty & Collins Properties
Four Seasons Realty
Gene B. Glick Company, Inc.
Hills Property Management
HPI Hartshire, LLC
Huber Properties
Hunt Pacific Management
IPA Management
J.C. Hart Company, Inc.
Jehl Apartments LLC
John & Stacy Hayes
JVM Realty Corporation
Keystone Realty Group
Lakeside Residences
Letter 9 Management
Madisonville-West Properties, Inc.
Majestic Properties, LLC
Maple Crest Realty Corp.
Mark III Mgmt. Corp.
Masterson Properties, LLC
Mia Senior Living Solutions
Monarch Investment & Management Group
Morgan Manaement LLC
Novogroder Companies Inc.
Oxford Gables
Paramount Management, Inc.
Pearl Group Properties
Princeton Enterprises LLC
Purple Blaze Enterprise, LLC
Realty & Mortgage Co.
Regor, LLC
Residential Management Co., LLC
Robert Hoopingarner
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INSites January/February 2016
Samaritan Companies
Sentry Management Services Inc.
Sheehan Property Mgmt, Inc.
Tetzloff LLC
The Ferndale Realty Group, LLC
Thompson National Properties
Tikijian Properties
Trafalgar Pointe Associates, LLC
Trinitas Ventures
Turtle Creek Management, Inc.
Twin Lakes Apartments, LLC
U S Residential Group
Urbahns Group an Indianapolis Co.
Van Rooy Properties
Weiss Entities
Whitney Management Corp.
Zinger Property Group, Inc.
Gold Investors ($1.00-$1.49 per unit)
Andover Management Corp./ In Good
Company
Barrett & Stokely, Inc.
Crestline Property Management
GoldOller
Silver Investors ($.50-$.99 per unit)
Becovic Management Group of Indiana
DBA Candlelight Terrace, LLC
Fore Property Company
Pedcor Management Corporation
Regency Windsor Management Inc.
TGM Associates L.P.
Wingate Companies
Bronze Investors (up to $.50 per unit)
Fairfield Residential
James Management Group, LLC
Pedcor Homes Corp.
Westdale Asset Management
Booster Club (Associate Member Investors)
A Better View Window Cleaning
AC/C Tech
Apartment List
ap INSPECTIONS & environmental services
Ardizzone Enterprises, Inc.
Associa Oncall
ATI Energy Group, LLC
Bam Outdoor, Inc.
Barrett Supplies
Battersby Danielson & Associates
Biosweep
Blakley’s
Bone Dry Roofing
Carpetbaggers, Inc.
Carrier Corporation
Cass Information Systems
Consumer Collection Management
Cook’s Towing Service, Inc.
Corporate Imaging Concepts, Inc.
CRG Residential
CSI Signs
Details Cleaning Solutions, llc
Direct Fitness Solutions
ECC Horizon
Elbert Construction
Eye 4 Group
Falcon Carpet of Indiana, Inc.
First Advantage
Frontier Communications
Frye Electric, Inc.
Gold Seal Termite & Pest Control Co.
Great Lakes Commercial Laundry Sales, Inc.
Gregory & Appel Insurance
Harding Group
HD Supply Facilities Maintenance
Holt Construction Group, Inc.
Indy Coin Laundry (Cincinnati Coin Laundry)
Indy Pro Tow
Jahnke Painting, Inc.
Jetz Service Company, Inc.
Kinder Electric Co, Inc.
Life Fitness
Lowe’s
Maintenance Supply Headquarters
MB Financial Bank
National Tenant Network - Indiana/Ohio
NWP Services Corporation
On Hold USA, Inc
PHD Carpet & Janitorial Service, Inc.
Pillar Group Risk Management
Priority Promotions
Quantum Graphix, LLC
Renovations Delivered
Rite Rug Company
Roto Rooter Plumbing, Inc.
Ryan Fire Protection
Sandlin Law Group P.C.
SIB Fixed Cost Reduction
The Brickman Group Ltd.
The Habegger Corporation
Tikijian Associates
TransUnion Rental Screening Solutions
TSI Energy Solutions
University Loft Company
Van Rooy Restoration
Vibrant Outdoors
VMintegrated
WebListers
Wellman Exteriors
Western Waterproofing
*As of March 3, 2016
www.iaaonline.net
2016 IAA Committees
The IAA committees have officially commenced, and are already
generating great ideas and concepts for IAA members in 2016. Here’s
a sneak peek at what the committees are already tackling and what you
have to look forward to this year!
EVENTS COMMITTEE: The
Events Committee is tasked with
four events: the Rebuilding Lives
Bowling Tournament in February,
the July Baseball FUN Meeting, the
Chili Cookoff Cornhole Tournament
in November, and the December
The Events Committee.
Holiday FUN Meeting. The
committee met early January and brainstormed ideas for all 4 events.
Here are things to know for each event:
• Bowling: The event is 2/24, the theme is movies, the committee created
a new registration option which is titled “cheerleader” and allows people
not interested in bowling to attend for $20. And they’ve decided to raise
more money than ever before for the fund. Go team! #IAAbowling
• July FUN Meeting: It’s going down at Victory Field on 7/21, the
committee is trying to top 2015 numbers by getting 415 people in
attendance, and a tailgate party is in the works.
• Chili Cookoff Cornhole Tournament: The first year of the combo event
was a success, therefore it’s happening again on November 15th. The
committee is looking for a venue and brainstorming some ideas for the
chili cookoff to really blow it out of the pot in 2016.
• December Holiday FUN Meeting: It’s December 8th. That’s all we
have. Get off our backs we’re 10 months out.
GOLF COMMITTEE: The PAC Golf Outing is coming in hot on
June 9th, and the committee already has the ball rolling on some great
ideas. Here’s what they have so far:
• Theme: Tee-V Shows (its TV shows but we’re trying to be clever). The
decorations and games that sponsors can create with this theme are truly
endless.
• Hole in One: This year the committee is considering the idea of a hole
in one give away on each course. The prize: TBD. Prize ideas include a
car, trip to Universal Studios (going with the theme), or a day spent with
Phil Mickelson. The feasibility of the last idea is up in the air.
• Check out what else the rest of the committee has in store for attendees by
registering or sponsoring the event on June 9th at Eagle Creek Golf Club.
YOUNG PROFESSIONALS IN
MULTIFAMILY COMMITTEE:
The young professionals planning
committee has an action packed
year in store for all you 21-40 (or
40+ young at heart) multifamily
professionals! They plan to have 4
The YPM Committee.
events throughout the year. Here’s a
breakdown of the plan:
• There will be 3 YPM networking events throughout the year. They will
be at a clubhouse or other venue and feature a successful professional in
multifamily who will share advice
on how to succeed in the industry.
They will take place in March,
June and October. Speakers and
locations will be announced at the
end of February.
• The committee has decided to bring
a fresh new event to IAA Members
– KICKBALL! This event will take Kicking around ideas.
8
INSites January/February 2016
place early August, and the concept
is to get 6 management companies
to represent 6 teams to participate
in this 3 hour tournament.
Spectators are welcome to come
and we anticipate food and beer
trucks to be available for attendees.
YPM will be donating part of the
proceeds to a local charity.
Kickball!
MAINTENANCE PLANNING COMMITTEE: This committee
is working to make Maintenance Mania one of the best yet. Here’s what
they have planned so far:
• March 10th, Hays + Sons will be hosting an open practice event for ANY
maintenance individual interested in participating in the Maintenance
Mania games. The event is FREE and will have all 7 timed events onsite for anyone to practice on.
• Maintenance Appreciation Awards are open and taking submissions.
There are five categories and winners will be announced at the
Maintenance Appreciation/Maintenance Mania day on April 20th at the
Indiana State Fairgrounds.
• Maintenance Appreciation Day will include maintenance mania and
will take place April 20th from 9am-5pm. If you’re in the maintenance
field of multifamily, you need to be at this event!
CONVENTION COMMITTEE: The Convention Committee has
already began planning for the Midwest Multifamily Conference, and
they have a lot in store for 2016 attendees! Below are some goals and
actions they have already began working on:
• Registration – The committee plans to have the highest conference
registration to date. With 2,200 attendees in 2015, the goal is for 2016
is to get at least 2,500.
• Education – The ideas were flowing with different seminar topics for
leasing, property managers, regionals, marketing, maintenance, student
housing and MORE! The committee is working hard to make this the
most robust seminar schedule yet!
• Trade Show – With so many great ideas for the theme thrown around by
the committee, one has not yet been decided. But they have great ideas
for making the trade show bigger and better than ever.
• Awards – The committee is going through each award with a fine tooth
comb. We are adjusting, editing, adding and removing categories that
are the most fitting for our current industry.
Stay tuned to see what else the Convention Committee is preparing for
the October 25-26 Midwest Multifamily Conference!
AMBASSADOR COMMITTEE: We are excited to chair the 2016
Ambassador committee this year. The Indiana Apartment Association is
growing with the market and we are thrilled to be at the forefront of this
booming industry. The new construction and development, refurbished
and well-maintained properties, recent hires, and tenured professionals
create the perfect opportunity to increase member engagement, enhance
member satisfaction, and recruit new members
to IAA. In 2016, our goal is represent 250,000
units, gain 12 more Direct Members, and gain
50 new Associate Members. Your help and
support will be essential to accomplishing these
goals. Please join us at our next Ambassador
Committee meeting on Thursday, May 12 at
IAA from 2:00-3:00pm. In the meantime, please
Hannah Ott, Ambassador
share the benefits of IAA with your colleagues
Co-Chair - Senior
who are aren’t members and encourage them to
Managing Director/Partner,
Tikijian Associates
join.
Continued on page 17
www.iaaonline.net
MARCH
PROFESSIONAL DEVELOPMENT
Electrical Maintenance and Repair Refresher
Light up your career with hands-on demonstrations about three-switches, GCFI,
circuit breakers, fuses and more. Students will walk through a comprehensive
course with multiple stations that solve the common electrical repairs you
experience in the multifamily housing industry. This class is geared towards
experienced maintenance technicians or supervisors with electrical experience.
Date: Tuesday, March 22, 2016
Location: Ardizzone Enterprises, Inc. –
4101 Cashard Ave., Suite 100, Indianapolis, IN 46203
Instructor/Speaker: Ardizzone Enterprises, Inc.
APRIL
AC Maintenance Course
Keep calm and keep the AC on when you register for this essential course.
You will gain the skills you need to keep your residents cool and comfortable
during the summer.
• Start planning for your community’s transition from R22 to 410A
• 410A is a completely different system. Learn the differences of the systems,
how to maintain a 410A unit, the unique installation process, and the
charging techniques to optimize efficiency
• Develop your troubleshooting toolkit by adding several new tricks of the
trade you can implement tomorrow.
• Everyone loves a new tool. Review the HVAC tools review you will need for
the conversion to 410A units
Date: Wednesday, April 6, 2016
Time: 1:00 p.m. – 4:00 p.m.
Instructor/Speaker: Wilmar
_____________________________________________
Pool Maintenance Review
SECOND COURSE ADDED! Due to popular demand, Rogers Pools is
teaching a morning and afternoon Pool Review Course. The morning class
is full, but there are plenty of seats left in the afternoon class. Dive into
an in-depth maintenance presentation led by Rogers Pools. During this
refresher course, you will learn about proper swimming chemistry, opening
and closing pools, water hydraulics, pump sizing, painting solutions,
proper signage, and testing tools and frequency, as well as pool safety,
maintenance reporting, cost-saving solutions, and pool cover options.
Date: Thursday, April 7, 2016
Time: 1:00 p.m. – 4:00 p.m.
Instructor/Speaker: Rogers Pools
_____________________________________________
R22 Conversion
Don’t get caught unprepared when R-22 refrigerant is no longer the refrigerant of
choice. Learn how to make smart decisions for your company. This class will take
an in-depth look at troubleshooting, charging techniques, and new unit installation
procedures. It is a great refresher after the long winter and will help you get ready
for summer. Topics covered include: the basic refrigeration cycle, schematic design
of components (control and operating circuits), preventive maintenance, becoming
aware of limitations placed on their industry by the EPA and others, R-22 phase
out schedule, troubleshooting common problems with air conditioning systems, best
practice for recover and reclaim procedures, single person line set flushing, superheat
and sub-cooling charging method, and system troubleshooting. Course certificates
will be issued at the conclusion of the course for management review.
Date: Wednesday, April 13, 2016
Instructor/Speaker: Jamey Hale, CMS, Senior Technical Support
Supervisor – ICOR International, Inc.
_____________________________________________
10 INSites January/February 2016
Leadership and Communications
Every position in multifamily requires leadership and communication. Learn to
identify your strengths in each of these areas to better serve your company, your
residents and your future. Topics will include best practices to motivate yourself
(and your team) on how to improve your leadership and communication
skills. Discover how to create learning networks to surround yourself with a
personalized multifamily support system. Session is recommended for all
positions in multifamily including non-supervisory roles.
Date: Thursday, April 14, 2016
Location/Time: TBD in Bloomington, Indiana
_____________________________________________
Fair Housing in Jeffersonville/New Albany
With discrimination complaints, undercover investigations and penalties on the
rise, it is imperative to abide by federal, state and local laws regarding fair housing.
Learn about your role in fair housing, the law as it applies to children and families,
accommodating people with disabilities, policies and procedures, and proper leasing
and rental procedures. Everyone in the industry needs to attend this course since
the law holds individuals accountable. Learn how to comply with fair housing
regulations. Register your staff today to safeguard against any potential lawsuits.
• Ensure your team knows what to say and, more importantly, what not to say
• Learn how to make reasonable accommodations
• Ensure your resident relations are compliant with fair housing regulations
• Gain practical solutions you can use tomorrow
Date: Wednesday, April 13, 2016
Location: Carriage House of New Albany –
4202 Grant Line Road, New Albany, IN 47150
Instructor/Speaker: Babette Harpster, Territory Sales Manager –
CORT, A Berkshire Hathaway Company
_____________________________________________
R-410A Certification
This training session was developed to provide field service personnel with
necessary tools and practical knowledge to safely perform service on systems
containing R-410A. Training will include information on: R-22 phase-out,
appropriate refrigerant, oil applications, service techniques, safe handling of
R-410A, and more. The session will contain all the information technicians
will need to prepare for their R-410A Certification.
Date: Tuesday, April 19, 2016
Time: 1:00 p.m. – 5:00 p.m.
Cost: $185
Instructor/Speaker: Jamey Hale, CMS, Senior Technical Support
Supervisor – ICOR International, Inc.
_____________________________________________
Fair Housing with Nadeen Green
Fair housing offenses are serious. Take the necessary steps to safeguard your
property by registering for this class with Nadeen Green, Senior Counsel at For
Rent Media Solutions. With discrimination complaints, undercover investigations
and penalties on the rise, it is imperative to abide by federal, state and local laws
regarding fair housing. Learn about your role in fair housing, the law as it applies to
children and families, accommodating the disabled, policies and procedures, and
proper leasing and rental procedures. Everyone in the industry needs to attend this
course, regardless of experience level, since the law holds individuals accountable.
Learn how to comply with fair housing regulations.
ATTENTION BROKERS: This class qualifies for 3 Continuing Education
Hours for your Brokers License!
Date: Thursday, April 21, 2016
Location: The Marten House Hotel & Lilly Conference Center
(Heritage Ballroom) - 1801 W. 86th St., Indianapolis, IN 46260
Instructor/Speaker: Nadeen Green, Senior Counsel – For Rent
Media Solutions
_____________________________________________
www.iaaonline.net
DEVELOPING THE LEADER WITHIN
EPA/CFC
Section 608 of the Federal Clean Air Act requires persons who work with
regulated refrigerants to become certified. Enroll in this course to comply
with regulations essential for supporting your apartment community. David
Creek brings exceptional experience and insights into this course to engage
and motivate participants inside and outside the classroom. The course
includes four sections for the first time test-takers and second time testtakers in your community.
Re-Testing Requirement: You are required to bring proof of your previous
scores to the re-test. You may retest three times before instruction is required.
Date: Thursday, April 21, 2016
Time: 8:00 a.m. – 3:00 p.m.
Cost: $135 test, $79 retest
Instructor/Speaker: David Creek, Director of Maintenance –
Birge & Held Asset Management
UPCOMING DESIGNATION COURSES
CAM Course in South Bend/Valpo
Northern Indiana residents: Earning your CAM
allows you to demonstrate your skills, knowledge,
and ability to manage an apartment community and
achieve owners’
investment goals. Throughout the
CAM course you will learn about:
• Occupancy rates and comprehensive
marketing plans
• Sales team management and product
readiness
• Equitable treatment of current and CAM Class in session.
potential residents
• Resident retention and the maintenance of a positive company image
• Consistent and ongoing resident communication to create a positive
resident service and issue resolution
• Enforcement of company policy in compliance with laws and regulations
• Property inspections, preventive maintenance programs and service
request process
• Apartment turnover process and working with vendors and contractors
• Recruitment, hiring, orientation, and training of high-caliber employees
• Employment regulations and record keeping and systematic employee
evaluation
• Analysis of the property’s financial operations with corrective actions
for underperformance
• Monitoring of property performance to achieve the owner’s investment goals
• Accounting principles and practices and maximizing net operating income
• Reporting property performance honestly and accurately
• And much more!
Cost: $1,209 Member/$1,810 Non-Member
Instructor/Speaker: Kim Hurd, Senior Director of Residential
Services – Milhaus
Valpo Chamber of Commerce
Wednesday, September 14, 9:00am – 3:30pm
Thursday, September 15, 9:00am – 3:30pm
Thursday, November 10, 9:00am – 3:30pm
The Foundry Clubhouse
Wednesday, October 12, 9:00am – 3:30pm
Thursday, October 13, 9:00am – 3:30pm
Wednesday, November 9, 9:00am – 3:30pm
_____________________________________________
www.iaaonline.net
Ready for the Next Step - Register for the CAPS
Designation
Earning your CAPS takes you to the next level in
property management. It fast-tracks your career
advancement and your corresponding earning
potential. Register for this course to learn about:
• Recruiting high-performing employees and minimizing conflict through
stakeholder communications
• Employee performance, engagement, and retention
• Ethical behavior and conflicts of interest
• Property and portfolio results, annual operating budgets, and owner
performance objectives
• Due diligence and property takeover processes
Date: May 19-20 and June 28-29
Instructor/Speaker: Jill M. Herron, Vice President of Property and
Asset Management – Flaherty & Collins Properties
Cost: $990 Member/$1,800 Non-Member, NAA Book Fee – $500
_____________________________________________
Earn Your CAMT in 2016
Earning your CAMT validates your knowledge,
enhances your reputation and credibility, boosts
your confidence, and earns you respect. Inside this
class you will learn about:
• Processing work orders correctly, timely, and to residents’ satisfaction
• Electrical, plumbing, HVAC, painting, constructions, mechanical
systems, lock, key and appliance services and repairs
• Customer service and performing maintenance tasks according to
company policy and procedures
• Minimizing personal and property damage while safely performing
maintenance activities
• Fair housing regulation compliance
• Environmental responsibility and regulatory compliance
• Reporting and documentation of maintenance activities in compliance
with company policy and regulation
• Curb appeal, property inspection, and daily maintenance
• Established procedures for maintaining recreational facilities and
common areas
• Implementation of a preventive maintenance schedule
• Product repair and replacement decisions
• Professional behavior patterns, communication skills, and appearance
• Clear and respectful communication with residents, team members, and
contractors
Date: Sept. 6-7, Oct. 4 -6, Dec 6-8
Location: Hays and Sons
Instructor: Tom Warren, Regional Maintenance Supervisor at Core
Realty Holdings Management Inc.
Cost: Full Program Fee - $995 Member/$1,700 Non-Member OR Fee
per Class - $295 Member/$380 Non-Member
YOU CAN REGISTER FOR THESE CLASSES
IN SEVERAL WAYS
*All classes will be held at IAA from 9:00a.m. – Noon unless indicated otherwise
ONLINE: www.iaaonline.net
MAIL: Mailing a registration form to the IAA office at
9100 Keystone Crossing, Suite 725 Indianapolis, IN 46240
FAX: Faxing a registration form to 317-816-8911
PHONE: Calling the IAA office at 317-816-8900
By registering for any event(s), you acknowledge that any photos or videos taken of you at the event
can be used by IAA in future publications, flyers, promos, web/social media postings, videos, and
other media concerning the event, without compensation to you. Any changes or cancellations to
an existing registration may incur a fee.
January/February 2016 INSites 11
12 INSites January/February 2016
www.iaaonline.net
Legislative Session Underway,
IAA Advocates for Membership
As you are likely aware IAA is the only statewide association focusing
its attention on the multifamily industry and rest assured that we are
paying close attention to all legislation being considered. A perfect
example of this hit home early during session. There was legislation filed
which allowed a residential apartment community owner or a lessee the
ability to contract with local law enforcement to enforce traffic ordinance
violations and to add apartments to the parking meter statute. IAA was
very concerned that the legislation would allow a resident or multiple
residents to enter into an agreement, unbeknownst to an owner, with law
enforcement and questioned why legislators would want to encourage
the use of parking meters on private property. Lynne and I met with the
author of the legislation who had no idea of the potential impact on the
multifamily industry and agreed to make changes. Changes included
making sure only a property owner could enter into a voluntary local
agreement with law enforcement, for which they could not be charged a
fee and removed all references to the parking meters. The point here is
nobody aside from IAA was watching this bill early on and without IAA’s
efforts this language could have gone into effect statewide. This is just
one example of many that could be shared where IAA’s relationships and
watchful eye came into play.
With the legislature past the halfway mark, the House is busy considering
Senate bills that were approved and the Senate is busy considering
House bills. All bills must be approved by both chambers and work must
conclude no later than March 14. Below are several bills of interest and
a few that are considered dead or no longer moving through the process.
Please don’t hesitate to contact Lynne Petersen ([email protected])
or Gretchen White ([email protected]) with comments, questions
or to receive the weekly legislative update by e-mail. The short sessions
move fast, but rest assured IAA has a watchful eye on the legislature’s
activities.
Key Bills Still Moving Through the Process
House Bill 1075: Sewage fees and municipal sanitary sewer
Author, Sponsor: Rep. Greg Beumer (R-Farmland), Sen. Vaneta Becker
(R-Evansville)
Explanation: IAA successfully advocated for an amendment to this bill
surrounding sewer fees for multifamily properties. The language requires
that utilities billing one or more classes of properties at least partially
based on consumption to also charge multifamily communities at least
partially based on consumption when that utility seeks to increase their
rates going forward. This is in response to several communities which at
least partially base sewer fees on consumption for commercial properties,
but continue to charge multifamily units a flat fee substantially higher
than what is actually being consumed on the property.
House Bill 1288: Poll takers
Author, Sponsor: Rep. Kathy Richardson (R-Noblesville), Sen. Greg
Walker (R-Columbus)
Explanation: IAA is driving this legislation which would eliminate the
existing statute which requires multifamily properties to maintain resident
lists during specific time periods during election years in case a poll taker
wishes to conduct a poll on the property. This is seen as a regulatory
burden as very few polls are conducted on multifamily properties, yet
every property is supposed to maintain this list. There are also privacy
concerns which have been raised as residents are often unaware that
their information is being provided and a property does not control
the information once it has been provided to a poll taker. Properties
would still be required to provide access during reasonable hours for
those wishing to conduct a poll. IAA defeated an amendment requiring
properties to maintain the list year-round and to allow any person access if
they wanted to register votes or assist with the completion of an absentee
ballot application.
www.iaaonline.net
Senate Bill 225: Property tax exemption for
affordable housing
Establishes standards for affordable rental
housing property to be exempt from property
taxation when the property does not otherwise
qualify for a property tax exemption. Specifies
that the exemption applies to properties owned
by a 501(c)(3) organization (or a disregarded
entity of such an organization) that are 100%
occupied by residents who qualify as low
income.
Author, Sponsor: Sen. Doug Eckerty
(R-Yorktown), Rep. Milo Smith (R-Columbus)
Explanation: The bill creates a property
tax exemption for affordable properties that
are owned by a 501(C)(3) organization (or a
disregarded entity of such organization) that are
100% occupied by residents who earn 80% of
the Area Median Income. The bill originated
after some assessors considered such properties
exempt under the charitable exemption and
others have refused to consider them as such. A
brief was filed with the Indiana Supreme Court,
although they declined to take up the issue
which spurred legislation.
Legislative
Update
Gretchen White
IAA Director of
Government Affairs
Senate Bill 309: State and Local Taxation
Author, Sponsor: Sen. Brandt Hershman (R-Buck Creek), Rep. Tim
Brown (R-Crawfordsville)
Explanation: The bill is an omnibus tax bill covering a variety of topics;
however three provisions are of particular interest to the industry. First
of all, it sunsets the Low-Income Housing Exemption and PILOTS
associated with them. This is of concern to the industry and believed
that, at minimum, existing projects should be grandfathered, although the
exemption and PILOTS are important local economic development tools
which help encourage affordable housing. Secondly, the bill is addressing
short-term rentals. While it is targeting Airbnb and companies such as
Expedia which are not currently remitting the innkeeper tax, IAA is
concerned that the language could potentially impact the way multifamily
properties have to remit and is keeping a close eye on the language.
Third of all, there is language, which has been substantially amended,
impacting time and material contracts and IAA is making sure the initial
language does not resurface.
House Bill 1273: Various property tax matters
Author, Sponsor: Rep. Dan Leonard (R-Huntington), Sen. Ryan Mishler
(R-Bremen)
Explanation: The bill contains language to repeal the remainder of
references allowing a local unit of Government to adopt a Uniform
Property Tax Form. IAA successfully argued against harmful legislation
dealing with such Form last session and is now advocating all references
be removed to prevent local governments from adopting such Forms.
House Bill 1360: Realtor continuing education
Author, Sponsor: Rep. Bob Morris (R-Fort Wayne), Sen. Liz Brown
(R-Fort Wayne)
Explanation: The bill provides that following every license renewal
period, the Indiana real estate commission (commission) may randomly
audit for compliance more than 1% but less than 10% of the licensed
real estate brokers required to take continuing education courses. It also
requires a real estate continuing education course sponsor to submit
certain documentation to the commission. The bill adds to the conditions
under which the commission may deny, suspend, or revoke approval of
Continued on page 25
January/February 2016 INSites 13
The Technology of Leasing
Next-Gen
Leasing
Centers:
It’s a Pinch and
Swipe World
Michael Worthington, CEO
BrightDoor
To get a sense of just how important touchscreens are to the future of computing, consider this: There are more than 1,000 touchscreen
manufacturers in China’s Guangdong province alone. And as that rich well of “supply” keeps up with “demand,” consumers are
winning: the same touch-based, all-in-one interactivity housed in a large touchscreen that would set you back $25,000 or more in
2007 can now be purchased for $500. The future looks even brighter: over the next five years, some researchers are predicting a
“sharp decline” in the prices of touchscreens, which will impact every device those touch screens, well, touch.
Dropping prices, along with a culture that’s already rapidly adapting from point-and-click to pinch-and-swipe, make for an ideal
time to explore how touchscreen technologies and software can be inexpensively, efficiently and powerfully integrated into the
property leasing experience.
Pressing “Start”
While price drops and renter-readiness help create the right business climate for creating a digitalenabled leasing experience, another dynamic is just as important: you have to clearly identify what
you expect to get out of it. For example, here’s why some multifamily developers are turning to
interactive technologies:
• They’re Engaging: Taking a cue from pacesetters like the Apple Store and Starbucks, they’re
staging comfortable, engaging leasing experiences that enable more focused efforts to hone in on
a renter’s ideal property match.
Mobile Registration.
• They’re Retelling: When turnover in sales staffing creates problems, interactive leasing centers
can come to the rescue. They help ensure that new agents consistently stay “on-message,” and that
those agents have access to rich tools to support more dynamic in-person property presentations.
• They’re Untethering: With mobile apps and location-based services, they’re creating interactive
property tour experiences (i.e., marketing content itself can move from one room to the next, and
from one device to the next), and they’re enabling renters to take the experience home with them.
The Brightshow Discovery Centre.
Just as no two renters are identical, no two leasing environments are the same. So it follows that
a one-size-fits-all solution is unlikely to provide an ideal (think “practical” and “affordable”) fit.
Instead, your approach to introducing interactive technologies depends on your objectives, your
inventory (e.g., luxury apartments, condos, campus residences, etc) and your demographics. Witness
these varied options:
Sales Presenter interface.
14 INSites January/February 2016
www.iaaonline.net
The Technology of Leasing
• A 27-inch, all-in-one touch PC
on an entry-way table or stand,
or housed in a kiosk enclosure
Using the Mobile Beamly.
• A HD monitor that’s displaying
content you “airplay” to it without wires - from an iPhone
or iPad through an Apple TV;
or...
• One or more large touchscreens with multi-touch technology
that allow you and your renters to interact with the display at
the same time
So you’ve got options for your leasing center; whether you
need to make a big first impression among renters through a
large scale touchscreens or you just need to put smaller-scale
technology to work as a quasi-”invitation agent,” you can find
the right tools (it’s easier than you might think, in fact). Keep in
mind, too, that an integrated software “system” approach (like
we offer at BrightDoor) will let you capture lead information
and feedback at every digital touchpoint. This same system will
also allow you to manage content updates, and analyze usage to
refine and improve the leasing experience in the future.
A Change-Readiness Checklist
So what’s the Digital Leasing Center
of 2020 look like?
Touch displays that are used will become even more intuitive and
gesture-driven - and some will even touch back (in a way), thanks to
technologies being developed by several research teams, including
those at Disney. Imagine being able to present, for example, how
various carpet upgrades actually feel to a renter without having to
round up a swatch book; it’s all right there on - or “in,” rather - the
screen. Or imagine being able to remotely dial in an off-site designer
to walk prospects through a 3D presentation of optional changes
to floor plans, thanks to technologies being developed by MIT.
And around those next-generation touchscreens, tablet-carrying
agents will automatically share information with renters equipped
with tablets, smartphones or wearables (for a sneak peek at what’s
already available, check out AirDrop information exchanges made
possible among Apple mobile devices).
When it comes to forecasting leasing center technologies to
come, engineer, author and futurist Arthur C. Clarke has an
inspiring reminder: “Any sufficiently advanced technology is
indistinguishable from magic.” Author Terry Pratchett offers us
another, perhaps even more fitting one: “It’s still magic, even if you
know how it’s done.”
Touchscreens, it seems, are here to stay: Interactive displays
represent at $14 billion industry that’s growing at a compound
annual growth rate of nearly 12 percent, and, as CCS Chief
Analyst Ben Wood, puts it, “It’s already rare to bump into a
screen you can’t swipe.”
How can you tell if your team is ready to put interactive
presentation technologies to work in your leasing center? Here’s
a quick checklist to get you started in that evaluation process:
1. Assess the content you have available (like unit plans,
photography, video tours, etc.) and consider if there are any
gaps in the information you need to present through the
leasing experience.
2. Evaluate how you currently present when prospects arrive at
your leasing center - what works today and what doesn’t?
3. Take a second look at your marketing budget and consider
potential cost savings you could yield from “going digital”
(e.g., annual print production costs, fees from updating static
graphics, staff time required to coordinate and frequently
update printed collateral, etc).
4. Check out your competitors to see how they are addressing
the information needs and preferences of today’s tech-enabled
residents. (You don’t have to - and very likely don’t want to copy them, but you can learn from their successes and failures.)
5. If you decide you’re “digital-ready,” assemble the right team
(from resources within and/or outside your walls) that can
provide the right software, training and support to help you
maximize your investment.
www.iaaonline.net
January/February 2016 INSites 15
The Technology of Leasing
Technology Continues to Advance in the Leasing Process
As technology advances over the years, more management companies
have begun to take advantage of the leasing technology available for them
to bring to their properties. Flaherty & Collins Properties, based out of
Indianapolis, currently has three properties using advanced technology
during the leasing process. Axis in Downtown Indianapolis, The Depot
at Nickel Plate in Fishers, Indiana, and The Heights Linden Square right
outside of Kansas City all use TouchTour screens that feature interactive
software useful to not only the leasing staff, but prospective renters as well.
The Bridgewater Apartments in Carmel, Indiana, managed by The Justus
Companies, also uses a large touch screen monitor with a custom designed
website to enhance the leasing process for everyone involved.
For the last 16-24
months,
Flaherty
&
Collins has begun using
TouchTour screens in
some of their newer
properties. Engrain, a tech
and software company
focused in the multifamily
industry, manufactures this
technology. These screens
Depot TouchTour screen.
are 55-inch televisions that
are either mounted on a stand or hung in the leasing office. Features of
TouchTour include a media gallery, a view of area amenities and maps,
resident notifications and events calendar, news and weather updates, a
content management system, and so much more.
Along with those features, the interactive software used within TouchTour
allows floor plans to be displayed and saved to a customized profile for
later viewing for potential renters. The software also allows for availability
to occur in real-time, giving staff the ability to flip between floor plans
and know if the unit is available at that moment. This, in turn, increases
efficiencies in the leasing process for both parties involved. TouchTour
technology also incorporates videos, images, and a live map of restaurants,
shopping, dining, and entertainment available within the area.
Leasing consultants are able to start their discussions at the TouchTour
screens, making them a large part of the initial leasing process. From
there, consultants can zero in on the units and features the prospect likes
best. The use of TouchTour technology in the leasing office allows for a
customized and individualized approach to the leasing process.
The leasing office
at
Bridgewater
Apartments embraces
technology in the
leasing process in
the form of a large
touch screen monitor
with
a
custom
designed
website
linked to RealPage, a
property management
software
solutions
company. The touch
screen’s
website
allows prospects to Touchscreen leasing engages residents in the buying process.
select the type of
apartment floor plan
that best suits their needs and wants. Once the potential renter selects
their desired floor plan, they can then arrange the furniture with a touch
16 INSites January/February 2016
on the interactive floor planner. Through this technology, prospects can
also select the amenities they are most interested in, including them in their
custom printed brochure designed specifically for them.
Once the leasing consultant takes the interested resident through that
process on the touch screen, the customized brochure is printed or emailed
with the resident’s floor plan, the current price for that particular apartment
home, and the personally selected information for each individual. Justus
Companies’ Vice President, Suzanne Thomson, explains that, “every
aspect of technology at Bridgewater was specifically designed to enhance
the leasing process and engage the interests of today’s ‘renter by choice.’”
This form of technology allows for a more smooth running leasing process
for the leasing office, all while providing the prospect with a one of a kind
experience tailored just for them.
The implementing of technology within the leasing process has many
advantages. Brian Moore of Flaherty & Collins says, “No longer shuffling
through papers or searching through files or spreadsheets on a computer,
the interactive screen allows for visual appeal to the prospect – and since the
information is pulled from the same database as a leasing consultant would
be looking it up on, it is in real time and a trustworthy source, allowing
for more time spent in amenity spaces
than in an office.” With the use
of leasing technology, consultants
are able to get prospects out of the
leasing office and into the apartment
home for viewing in a more efficient
and timely manner. This eliminates
wait time for potential residents and
Bridewater Apartments interactive floor
allows more time for viewing the
plan.
property and its amenities.
Not only does technology in leasing make a leasing consultant’s job
easier, but applicants give positive feedback on the new process as well.
When used at Flaherty & Collins properties, the leasing offices notice that
prospects enjoy the customized approach to selecting and saving different
floor plans, as well as being able to review their choices again in that format
on their own time after they leave. By using TouchTour and other touch
screen monitors, the leasing process has been improved drastically over
the years.
Even after the leasing process is over, these forms of technology help to
continue the improvement of each property. The live availability feeds
help manage the turnover and occupancy of apartment homes. TouchTour
screens in particular have the ability to integrate with other platforms, such
as websites and iPad applications. Touch screen monitors linked with
RealPage give applicants the ability to view the same things at home that
they did in the leasing office on site. Both of these leasing tools are also
useful for current residents, as they
can help enhance resident awareness
and engagement with the resident
messaging mode, area maps, news
and weather updates, and events
calendars.
Technology in leasing isn’t stopping
Property Manager Angie Shogren
at touch screens, though. Leasing demonstrates touchscreen leasing.
applications for iPhones and iPads
are becoming more popular as management companies become less paperoriented and more technology-based. Papers and files are being eliminated
as everything moves onto computers, tablets, and even smart phones. As
Moore says, “The key is to make every day processes easier.”
www.iaaonline.net
Maintenance Appreciation Day
Wednesday, April 20, 2016 • 8:00 am – 4:00 pm
What is Maintenance Appreciation Day?
This is a day dedicated to the hardworking maintenance staff in
the multifamily industry. The event will include two education
seminars, a mini-trade show with maintenance focused vendors,
the Maintenance Mania games, lunch, and a social hour with
the Maintenance Mania Awards and overall Maintenance
Appreciation Awards.
What is Maintenance Mania?
A competition in which apartment pros like you from around
the country face maintenance-focused challenges that test their
skills and knowledge to earn the title of Maintenance Mania®
National Champion.
8 challenges await you:
•AO Smith Water Heater Installation
•CFG Faucet Repair
•Fluidmaster Toilet Repair
•Frigidaire Icemaker Installation
•Kidde Fire & Carbon Monoxide Safety Installation
•Kwikset Key Control Deadbolt Test
•Seasons Ceiling Fan Assembly
•Motorola Race Car Competition
What else is happening?
Before lunch, two education seminars will be held that you don’t
want to miss.
That’s not all! Check out the mini-trade show with maintenance
focused vendors taking place during lunch.
Where?
Indiana State Fairgrounds – Farm Bureau Building 1202 E 38th
St Indianapolis, IN 46205
Registration Details:
Go to www.iaaonline.net to register for
either the full day ($59) or a half day ($39.)
CALL FOR ENTRIES
The Maintenance Day Awards were created to recognize
excellence and leadership in the maintenance sector of the
multifamily industry. These awards celebrate the hard work
these individuals do on a daily basis. Award nominations
are open to any maintenance staff even if they are not
participating in the maintenance mania games.
Categories Include:
• Best Maintenance Related Innovation Award
• Best Green Initiative Award
• Maintenance Above & Beyond Award
• Outstanding Achievement Award
• Best Mustache Award
Go to www.iaaonline.net or contact Lauren
O’Neill at [email protected] to download the
information form. Deadline is April 6th!
Thank you
to our
sponsors:
Continued from page 8
PROFESSIONAL DEVELOPMENT
COMMITTEE: We are thrilled to give our
Carrie Blastic, Ambassador
Co-Chair - Regional
Property Manager, Flaherty
& Collins Properties
Julie Doss, Professional
Development Chair
www.iaaonline.net
Education Committee a new look and feel! IAA
presents to you the Professional Development
Committee. Our first meeting started out great
and were able to get a lot accomplished by
breaking up into subcommittees to discuss
different areas of interest, including panelists
and questions for our upcoming Power Lunch
on April 5, speakers for convention on October
25-26, locations for the Property Bus Tour on
May 18, and our go-to market strategy. Our
goal is to prepare a schedule of high-quality
education for our members. We recommend
topics that matter most to our members and
speakers that we connect with.
The Convention Committee.
connect with other leaders in our industry that are excited about learning
and growing their skills. To join, please contact Brandy Peak, Director
of Membership and Professional Development for IAA at [email protected]
iaaonline.net. Our next meeting is April 19th at 9 AM at IAA. We hope
to see you there!
We invite all members who are passionate
for self-development to join our Professional
Development Committee. It is a great way to
January/February 2016 INSites 17
Apartment Association Northern Indiana Apartment
of Fort Wayne
Council
January Breakfast Connection Wrap-Up
The January Breakfast Connection was held on
Tuesday, January 12th at Hotel Fort Wayne, Fort
Wayne. The newly elected Board of Directors
members were installed by Kelly Durkes,
Windsor
Oaks, past
AAFW-NEI President. Also at the
meeting, AAFW-NEI Members
were given a recap of what is offered
to them as association members.
Everything
from
Education,
Legislative, Events and Advertising Specials thanks to CertaPro Painters
opportunities were featured during of Fort Wayne for donating Starbucks
cards for the Breakfast Connection
the meeting. The Community gift
drawings in 2016.
Outreach Committee also held a
pillow drive for Mustard Seed.
AAFW-NEI Members brought 35 pillows to be donated.
Around the
State
Watch for a wrap up of the February
Breakfast Connection in next
month’s InSites,
Community Outreach 2016 Drives
Announced
This year’s collection drives
organized by the AAFW-NEI
Community Outreach Committee Thanks to City Carpet Outlet for donating
Lottery Tickets to be given away at the
are listed below. Members can bring Breakfast Connection meetings for 2016.
their donations to the Breakfast
Connection meetings or to the
AAFW-NEI Office located at 3106 Lake Avenue, Fort Wayne.
February – Animal Drive for HOPE for Animals
March – Crossword Puzzle Drive for
Kingston Healthcare
April – Flip Flop Drive for the
Rescue Mission & SCAN
May – Drive for Turnstone – items
to be determined
June – Tools for Schools Drive for
the Salvation Army
August – Tools for Schools Drive for Sherry Shaw, Treasurer (l), Angela
Peoples, Secretary, (c) were installed in
the Salvation Army
their offices by Kelly Durkes.
September – Blanket Drive for
Street Reach
October – Sock Drive for the Rescue Mission & SCAN
November – Hat, Mitten, Scarf & Coat Drive for the Rescue Mission &
SCAN
December – Hat, Mitten, Scarf &
Coat Drive for the Rescue Mission
& SCAN
2015 Summit Celebration
The Summit Celebration Committee
has been busy planning the 2015
Summit Celebration to be held on (left to right) Jeff Vaughan, Chris Smith,
MJ Harkenrider & Jodie Pearson were
Saturday, April 23, 2016 at Ceruti’s installed as directors in the AAFW-NEI by
Summit Park. The event celebrates Kelly Durkes.
the best in the multi-family housing
industry in Northeast Indiana. Watch next month’s issue for more details.
18 INSites January/February 2016
Leasing and Customer Service
The Northern Indiana Apartment Council’s first event of 2016 is the Leasing
and Customer Service seminar. We will be holding this meeting at Chateau
Banquets in Merrillville from 9:00 am – 1:00 pm on Tuesday, March 8.
NIAC will welcome guest speakers Scott Taylor (In Good Company) and
Nicole Crosby (Buckingham Companies) to help attendees improve their
leasing and customer service skills. Visit the Events page at www.niacweb.
org for more information.
Apartment Association
of Southern Indiana
February Mix & Mingle Recap
February Mix & Mingle was
Thursday, February 18, 2016 at ARC
Lanes Bowling Alley. Thank you
to everyone who attended. Kudos
to Jami Huffman with Jetz, and
Misty Mack and Jessica Coursey
with Flaherty & Collins on their
exceptional bowling skills! Our next
Mix & Mingle is scheduled for May
12, 2016 at Little Creek Winery.
February Educational Meeting
The February Educational Meeting
was held on February 17, 2016 at
Indian Woods Apartments. The
Educational Meeting topic was
Closing techniques for Leasing and
Management and was presented by
Ashlee Finnerty, Regional Property
Manager for AMP Residential.
We had very positive feedback
on the class information and our
distinguished speaker. Thank you
Indian Woods for hosting this event,
thank you to all who attended and a
special thank you to our wonderful
speaker Ashlee Finnerty!
Attendees enjoy an opportunity to network
at February’s Mix & Mingle.
Members show off their bowling skills!
Thank you to everyone who made the first
Mix & Mingle a success!
Convention & Trade Show
The 2016 AASI Convention &
Trade will take place on Thursday, March 10th at the Tropicana Executive
Conference Center. Educational Seminars include the following:
• Leasing – What Do You Want To Know? – John Sons, Occupancy
Specialist at America First Properties Management will be discussing all
facets of leasing and asking you what you want to know! This is a great
opportunity to ask an industry professional any question that you have.
This is going to be such a valuable “Can’t Miss” presentation.
• Coaching, Developing and Leading Your Team to Success – Babette
Harpster, Territory Sales Manager at CORT Furniture is going to give you
the tools you need to develop a successful team that can help you take
your company to the next level. Learn to coach your team effectively and
guide them to expand their skillset.
•
Top Leasing Agents, Boost Your Skills/Top Leasing Consultants
Wanted – April Hilton, Property Manager and Jordan Kennedy, Assistant
Manager for America First Properties Management will be discussing
learning new and effective ways to increase leasing skills is a never
www.iaaonline.net
ending growing process. Every day we may discover new ways and tactics
that help us lease to prospects and retain them. In this course we will learn
and discuss what makes a Top Leasing consultant Phenomenal and additional
ways to take you’re leasing skills to next the level.
• Time Management for Maintenance – Gavin Greene, Regional Property
Manager for Flaherty & Collins will be talking about the maintenance side of
customer service as well as how you can help with your time management.
Do you ever feel as if you’re running around and getting nowhere fast? Gavin
Greene will give you few tips and tricks of the trade from the office side to the
maintenance side. Gavin is also the Risk Manager for Flaherty & Collins and
created a first time training for all 400 employees in 2015. He is also OSHA
30 compliance certified for Flaherty & Collins.
•
Resident Retention for Maintenance – Danny Dugger, Director of
Maintenance Procurement and Education for J.C. Hart Company will be
sharing tips on improving resident retention from a maintenance perspective!
Danny will cover curb appeal, timely service, personal appearance, proper
training techniques and excellent communication skills.
• YES, Superior Service & Conflict Resolution are the same Language –
Jeremy Milton, Regional Property Manager for Edward Rose will present the
7 vital key components to conflict resolution. The experience will directly
impact the language used during conflict. You’ll learn about the tools that
all team members can implement to resolve a resident complaint, and gain a
resident for life. Each participant will learn the skills of active listening and
the message behind truly hearing a resident, and following through with their
request.
Congratulations CAM, CAPS and NALP Designates
Jentri Cripe
Angela Jones
Aaron Norman
Cody Williamson
Daniel Dillard
Victor Eanes
Doug Henderson
Malachi Johnson
Nick Martin
Robin Rader
Kyle Roberts
Esteban Rubio
Terry Simpson
Travis Skinner
Ron Wooldridge
Isidro Zavaleta-Kim
www.iaaonline.net
Andrea Boyd
Travis Coons
Lauren Corrie
Jessica Coursey
Crystal Gray
Brian Martin
Stephanie Montgomery
Melody Patch
Denise Veteto
Andrea Boyd
Denise Veteto
Brian Martin
Lauren Corrie
Crystal Gray
Travis Coons
Angie Overton
From August 1, 2015 through
February 1, 2016
January/February 2016 INSites 19
GoldOller Invests Millions in Capital
Improvements to Canterbury Green
GoldOller Real Estate Investments, a Philadelphia
based innovative owner and operator of apartment
communities in 17 states, acquired the Fort
Wayne landmark Canterbury Green community
in 2014 and will commemorate the completion
of the first phase of amenities renovations to the
clubhouse at their Grand Opening event, which
will be held on Saturday, February 27, 2016. This
will mark the first of up to $10 million dollars that
GoldOller has pledged in upgrading one of the largest rental units in the
country over the next four years.
the talents, skills and knowledge that bring them
professional success.
Member
News
“Canterbury Green is a significant addition to our portfolio and we look
forward to continuing improvements and enhancements at this exceptional
landmark property,” said Richard Oller, Co-Founder and CEO of GoldOller
Real Estate Investments.
GoldOller acquired the iconic 2,000-unit resort-style rental community,
which includes three swimming pools, tennis courts and an 18-hole golf
course, 16 months ago and will be investing up to $10 million to restore the
property to its original grandeur. Additional improvements this year will
include a newly designed casual restaurant and full service bar servicing
both residents and golfers, select apartment upgrades and modernization,
new recreational areas and the development of a new activity center,
located on the south side of our property adjacent to the Indiana University
– Purdue University, Ft. Wayne’s campus. The activity center will be
a staffed facility designed to better serve the needs and interests of our
student residents, who represent about 10% of the property.
“This redeveloped three-story 14,000 square foot clubhouse highlights
both our vision for Canterbury Green and the GOLifestyle experience we
aim to deliver to our residents. We look forward to serving the Fort Wayne
community and we are honored to be a part of such a growing locale under
the direction of Mayor Henry,” said Oller.
Chris Kirles.
mentoring.
This year’s class of young professionals sets
a fine example for the kinds of contributions
that the region’s construction and design firms
will require moving forward. The honorees
span a wide variety of industry roles, often
excelling not only through their jobs, but in
their respective contributions via charitable
endeavors, community positions and industry
To choose this year’s Top 20 Under 40 class, ENR Midwest assembled
an independent panel of judges. After assessing each candidate’s work
experience, career and industry leadership—as well as their community
outreach efforts—judges determined this year’s class from candidates
working in the area of Illinois, Indiana, Michigan, Missouri, Ohio and
Wisconsin.
Kirles is responsible for formulating Flaherty & Collins Properties strategic
planning with regards to the Construction division. His responsibilities
include establishing systems and procedures, project controls,
financial controls and operations.
Chris provides a high level of
organizational and communication
skills to the Construction division,
as well as providing oversight on
the Architectural & Engineering
department,
Construction
Management and Operations.
Broadmoor Country Club Apartments
deliver water to Flint.
River Point Named a Bicentennial Legacy Project
River Pointe, a new development in Tell City, Indiana, has been named
a Bicentennial Legacy Project by the Indiana Bicentennial Commission.
The project meets the standards set by the commission for accessibility to
the public and achievability.
Residents drop off water donations.
River Pointe is the new construction of 40 affordable senior housing
apartments that benefit the community by providing community services
and increasing downtown housing opportunities. The development revives
the Seventh Street Corridor along the Ohio River.
The one and two-bedroom apartments feature energy efficient appliances
designed into the project to reduce ongoing monthly utility bills. Additional
features include washer and dryer, ceramic tile in bathrooms and either a
patio or balcony. A rooftop terrace provides gorgeous views of the Ohio
River, and a courtyard will provide a relaxing place to unwind and visit with
friends and family. A community room will provide a similar space indoors.
All of the best services and amenities of downtown Tell City are just steps
away, including restaurants, parks, shopping entertainment, banks, churches,
medical facilities and more.
Chris Kirles Named to Top 20 Under 40 Class if 2016 by ENR
Flaherty & Collins Construction President, Chris Kirles, has been named
to the Engineering News-Record (ENR) Top 20 Under 40 Class of 2016.
ENR Midwest’s Top 20 Under 40 class offers a deep bench of skilled,
knowledgeable industry veterans and younger workers. More than
qualified engineers, architects, planners and estimators, these are people
who find fulfillment in serving their local communities and in employing
20 INSites January/February 2016
Broadmoor Country Club Apartments
make a positive impact in Michigan.
Broadmoor
Country
Club
Apartments Send Water to Flint
Due to the water contamination
in Flint, Michigan, the residents
there did not have water that was
safe enough to drink, bathe, or
wash clothes in. The effects took
a devastating toll and caused great
health issues such as skin rash, hair
loss, lead poisoning, and death.
After this crisis, Broadmoor Country
Club Apartments in Merrillville,
Indiana started a water collection
project aimed to send clean water to
Flint. Residents of the Broadmoor
apartment
community
and
surrounding apartment communities
were encouraged to drop off water
donations to the leasing office.
Becki Lord Hired as Liberty Group’s New Indianapolis Branch Manager
The Liberty Group, a National Executive Search and Temporary Staffing
firm specializing in the rental property
management industry since 1977, is proud to
announce the opening of their Indianapolis
office. Becki Lord, previously Director of
Business Development for Indatus and longtime
Indiana resident, has been hired as the new
Indianapolis Branch Manager. Ms. Lord has 27
years of experience to the multifamily industry
and received her BS degree from Purdue
University in West Lafayette, IN.
Becki Lord.
www.iaaonline.net
IAA Associate Members Support Multifamily
Please consider using these members during your next order or project. These members support the Indiana
Apartment Association at a higher level and their support enhances IAA’s programming. Connect with these
members to show your appreciation for their support of the multifamily industry.
PLATINUM
Rent Path
SIGNATURE
Gold Seal Termite & Pest Control Co.
Holt Construction Group, Inc.
Indianapolis Power & Light Co. (IPL)
Ray’s Trash Service
Signature Supply
Wilmar Industries, Inc.
PARTNER
A2 Windows & Doors LLC
Apartments.com
Bader Company
Baumgartner & Company
Becker Landscape Contractors
Carrsun Furniture Rental
Comcast/xfinity
CORT
Custom Concrete Co, Inc.
ePremium Insurance
Eye 4 Group
Frontier Communications
Frye Electric, Inc.
Hays + Sons Complete Restoration
Indiana’s Finest Wrecker
Indy Furniture Rentals and Sales
P/R Mortgage & Investment Corp.
Paul Davis
PPG Architectural Coatings
Resource Commercial Real Estate
Supply Warehouse
Taft Law
The Habegger Corporation
Total Restoration General Contractors Inc.
Van Rooy Restoration
VeriScreen
WebListers
Zillow
www.iaaonline.net
IAA’s Membership Directory
Launches in April
Member
News
The Indiana Apartment Association will print and mail the 2016 Membership
Directory to you in April. In advance of this printing, please make sure your
contact information is up to date by logging into our online membership directory.
If the information is not correct, please let us know and we will update the
information for you.
Members Buy From Members. Use the Membership Directory to call vendors
or locate new property contacts. Don’t sift through google to find the vendor/
properties you need, simply call one of IAA’s vetted members found in the
membership directory. There are plenty of resources for you no matter where you
live. Our online membership directory allows you to create a customizable list of
vendors with the most up to date contact information. Explore this tool to save
you time.
Only active and renewed members are included in the membership directory. If
you haven’t renewed your 2016 membership, please complete your renewal to be
included in the 2016 membership directory.
January/February 2016 INSites 21
Reverse Trade Show
The Reverse Trade Show is a business to business event which allows vendors to meet with key decision makers from over 20
management companies representing over 100,000 Indiana apartment units. If that sentence alone didn’t sell you on attending, here are
5 additional reasons:
1. Create relationships
Meeting the right people is key to success, and attending this
event gives you the opportunity to form a relationship with a
variety of these individuals.
2. Increase your visibility
Continually getting your
company (and face) in front
of the right people is key; take
every opportunity available.
3. Stay current on
multifamily trends
Attending any event with a
wide variety of multifamily
focused individuals will
give you insight on what’s
happening in the industry.
4. Socialize
Starting with the hour networking reception and carrying
on into the actual trade show, this event provides ample
socializing opportunities
amongst new and old friends and
colleagues.
5. Speed dating
For two hours you get to have
multiple 7 minute meetings. It’s
the perfect opportunity for a
short pitch in front of the right
audience. And this provides
you the chance to hone in your
marketing message.
When: Thursday, April 28, 2016, 4pm – 7pm • Where: The Willows on Westfield
Cost: EARLY BIRD SALE (ends April 15th) - $350 per vendor, AFTER APRIL 15th - $400
How:Download the registration form from www.iaaonline.net or contact Lauren O’Neill at [email protected]
22 INSites January/February 2016
www.iaaonline.net
CONNECT WITH IAA
Facebook
www.facebook.com/
IndianaApartmentAssociation
Fan Page Members
1401
Twitter
www.twitter.com/
aptassociation
Followers
1861
LinkedIn
www.linkedin.com/groups/
Indiana-Apartment-Association
-3020589
Fan Page Members
608
*as of 2/11/16
www.iaaonline.net
MARCH
8 EPA’s RRP Re-Certification
9
EPA’s RRP Certification 10
Maintenance Mania Open Practice
11
Management Panel Discussion
15
CAM C – Human Resource Mgmt
16 Young Professionals in Multifamily 16-17
NALP
22
Electrical Maintenance and Repair Refresher
29
CAM D – Fair Housing
APRIL
5
National Multifamily Day + Power Lunch 6
AC Maintenance Course
7
Pool Review
12
CAM E – Marketing & CAM I – Research
13
R22 Conversion
13
Facing the Facts: Fair Housing (Jeffersonville)
14 Leadership and Communication (Bloomington)
19
410A Certification
20
Maintenance Mania & Appreciation
21
Fair Housing with Nadeen Green
21
EPA/CFC 26
CAM F – Property Maintenance for Managers
28 Reverse Trade Show
8:00am – Noon
8:00am – 4:30pm
5:00pm – 8:00pm
9:00am – 10:00am
9:00am – 3:30pm
6:00pm – 9:00pm
9:00am – 5:00pm
9:00am – Noon
9:00am – 3:30pm
8:30am – 1:00pm
1:00pm – 4:00pm
1:00pm – 4:00pm
9:00am – 3:30pm
9:00am – Noon
9:00am – Noon
9:00am – Noon
1:00pm – 5:00pm
8:00am – 5:00pm
9:00am – Noon 8:00am – 3:00pm
9:00am – 3:30pm
4:00pm – 7:00pm
Keep an eye on the calendar at www.iaaonline.net
for updates as the 2016 schedule develops!
Upcoming
Events
Sign up online to
register for all
events and
classes at
events.iaaonline.net
Watch for updates in the Multifamily Minute, Professional
Development, and The Events Breakdown, IAA’s weekly
e-newsletters. If you are not receiving our newsletters each week,
please email Cassandra at [email protected]
January/February 2016 INSites 23
Consider
connecting
with these
new
members
for your
next bid.
ADVANTAGE MARKETING
Advantage is Indiana’s largest supplier of professional cleaning and restoration supplies and equipment. We assist carpet cleaners, restorers, contractors, and building/
facility managers with problems associated with odors, moisture, and cleaning. We
have helped everyone from a new startup to just someone needing a piece of rental
equipment for a job. We can assist companies in helping their staff finish a job, or
recommend one of our qualified customers to do it for them. We have three locations: one in Indiana, another in Ohio, and the third in Michigan. We joined the IAA
to be a resource for anyone needing help on a cleaning or restoration job. We look
forward to working with you.
CONSUMER COLLECTION MANAGEMENT, INC.
Not seeing recovery from your current collection agency? With over 35 years in the collection
industry, CCM is a debt recovery services that you can count on to handle all delinquent balances after move out. We are a full service collection agency including letters, phone calls, skip
tracing, litigation options, software integration, tailor made customer service and much more.
Great services, better return and lower fees! Call us today to optimize your collection efforts!
Amy Smothers – Director of Sales (800) 325 -6611 • [email protected]
CUSTOM CONCRETE
Custom Concrete is a multi-faceted concrete firm that has been established for
nearly 50 years. We began as a residential firm providing quality foundations and
basements for not only residential, but occasionally commercial and multi-family as
well. A few years ago, Custom Concrete created two new departments to provide
a more focused concrete presence across the spectrum. The newest of these is the
Multi-Family Dept. This department is focused on providing concrete assistance to
new developments as well as existing. We can cater to renovations as well as new
ground up structures. Custom Concrete provides foundations, walls, slabs, site work,
curbs, as well as elevated slabs. For a free estimate please call (317) 399 – 2325 and
ask for Dustin.
RESOURCE COMMERCIAL REAL ESTATE
RESOURCE Commercial Real Estate is Central Indiana’s largest, locally-owned, independent commercial real estate services firm. Our highly-skilled advisors have the
tools, training, technology, services and resources to solve any problem, especially
large and complex projects. Our Multifamily Investment Services team has over 80
years of combined experience utilizing their expertise to learn their clients’ business
goals and advise them as they make real estate investment decisions. For more information about RESOURCE, visit www.rcre.com, or call 317.663.6000.
SIXTUS MANAGEMENT
Sixtus Management specializes in multifamily property management. With a
remarkable emphasis on resident retention and resident satisfaction, Sixtus leasing
and maintenance professionals know that personal relationships are the cornerstone
to any thriving business. They work diligently to foster connections with residents,
vendors, and owners alike. Sixtus Management’s Best Practices Protocol is based
on 30+ years of successful business experience and its principals are adept at
development, ownership, and management of market-rent properties. Call 317-7360083 for more information.
To refer a new member
to IAA, please
contact Director of
Membership and
Professional Development
Brandy Peak
at 317-816-8900
TNT SERVICES
TNT Services, formerly TNT Power Wash, is a leader and innovator in the commercial and
fleet power washing industry. Successfully serving Central Ohio, Indiana, and Kentucky for
over 25 years, TNT Services is a family owned company that originally focused on fleet
power washing. Over the years, TNT Services has flourished to become the largest power
washing company (on both the fleet and commercial side) in the industry. TNT Services has
fully self-contained trucks that are equipped with the latest in power washing technology.
We use the process of reverse osmosis in order to eliminate the mineral content in the
water, which gives you a spot-free wash each time. Each truck also has its own wastewater
recovery system. These two features allow us to provide you with the best quality and valuedriven fleet and commercial power washing services. We specialize in pressure washing
large & small buildings, apartment/condominium complexes, retail centers, parking garages,
concrete and much more. Visit www.tntservices.com or Call Mark Overly at 317-220-4127.
or [email protected]
24 INSites January/February 2016
www.iaaonline.net
Continued from page 5
Continued from page 13
for job postings can
help the multifamily
industry draw other
people in from
outside industries.
When viewers of our
website see potential
job openings right
on the home page, it
encourages them to
search further into
what the industry
has to offer. Help us
help the multifamily
industry continue to
grow by using IAA’s Career Center.
a course sponsor. It allows the commission to enter into an agreement with certain
entities to provide an electronic continuing education tracking system as well.
Don’t pass up the chance to take advantage of this
great IAA member benefit. Visit IAA’s Career Center
today.
HB 1348: Posting of False Business Reviews (Rep. Wes Culver R-Goshen)
Several Bills of Interest That “Died”
HB 1232: Background Checks for Real Estate Brokers (Rep. Ed Clere R-New Albany)
HB 1392: Placards on Structures for Emergency Responses (Rep. Tim Wesco R-Goshen)
HB 1092: Affirmative Defenses in Evictions Actions (Rep. Robin Shackleford D-Indianapolis)
SB 348:
Carbon Monoxide Alarms (Sen. John Broden D-South Bend)
SB 70:
Fire Prevention and Building Safety Commission (Sen. Dennis Kruse R-Auburn)
SB 312:
Licensing of Electrical Contractors (Sen. Rick Niemeyer R-Lowell)
HB 1113: Smoking Exemptions (Rep. Charlie Brown D-Gary)
HB 1130: Paid Sick and Safe Leave (Rep. Greg Porter D-Indianapolis)
HB 1152: Study of Effects of Laws on Small Municipalities (Rep. Melanie Wright D-Yorktown)
HB 1221: Asbestos Litigation (Rep. Tom Washburne R-Inglefield)
HB 1265: Indiana Minimum Wage (Rep. John Bartlett D-Indianapolis)
HB 1357: Data Breaches (Rep. Bill Fine R-Highland)
January Power Lunch Recap
The 2016 Power Lunch
series are in full swing. On
Friday January 22nd, over
120 IAA members spent
their lunch hour listening to
national real estate futurist,
Christopher Lee. Over
Christopher Lee stunning the audience
the course of the event
with multifamily predictions.
attendees learned what the
multifamily industry should expect in the next 5, 10, 15+ years.
If you weren’t at this Power Lunch, here’s what you missed:
Did you know?
•S
ingle-person households were 27% in 2012 (vs. 17% in
1970). In large cities, single-person households are now 45%
of all households.
• 3 5.1% of current renters previously owned a home.
• There are now 2.4 million people who should be renting, but
cannot afford to do so.
2025 Predictions
•C
o-habitation will increase by 35% - 40%.
•U
p to 50% of apartments will be smoke-free and 10% - 15%
could be celebrity-branded.
• Watch for more “design-your-own” apartment options for renters.
• Watch for the emergence of new titles within the apartment industry.
Say goodbye to the Community of Property Manager title.
If you missed the fantastic presentation by Christopher Lee, be
sure to look for him on the Industry Summit schedule, coming
out early May. The Industry Summit will take place October
24, 2016 at the Indiana Convention Center.
Thank you to our January Power Lunch Sponsors:
Want to reach a BIGGER AUDIENCE? Advertise with
Contact IAA today! [email protected] • 317-816-8900
www.iaaonline.net
January/February 2016 INSites 25
National
Focus
Lending Incentives Introduced to Expand
Affordable Housing Development
Digested from “FHA reduces multifamily housing
insurance rates to support energy efficiency”
HousingWire (1/28/16) Swanson, Brena
The Federal Housing Administration (FHA) will
decrease insurance rates for affordable and energyefficient housing to encourage increased development
of such communities. The rates, which will go into
effect April 1, 2016, should help rehabilitate 12,000
more apartment homes each year.
The FHA will also reduce upfront insurance rates to 25 basis points for FHA loans on
broadly affordable (90 percent of which are under Section 8 contracts and/or qualify
for low-income housing tax credits) and energy-efficient apartment communities.
Rates for mixed-income properties will drop as well to 35 basis points.
“By reducing our rates, [the FHA] is taking a significant step to encourage the
preservation and development of affordable and energy efficient housing in
communities large and small,” said Department of Housing and Urban Development
Secretary Julian Castro in a press call. “This way, hard-working families won’t have
to make the false choice between quality or affordable housing.”
Can Rent-to-Own Properties Solve Affordability Struggles?
Digested from “Could ‘rent-to-own’ be a solution to the rental crisis?”
Reality Biz News (1/18/16) Wheatley, Mike
As people across the United States struggle to afford apartment rents, solutions
are necessary to ensure that people have the shelter they need. One such option,
especially for those with bad credit or no down payments, may be renting to own.
The process can work in a number of ways. One program helps potential residents
get into higher-quality neighborhoods and school districts by purchasing properties
they are interested in and leasing them back to the residents for three to five years.
During that time, residents can purchase the properties. If they opt not to, they can
26 INSites January/February 2016
renew their leases and have a chance to buy the homes under the new contracts.
The purchase price increases with each lease, so residents have an incentive to buy the
properties sooner rather than later. Renters who plan to purchase their residences also
have more of a reason to maintain the homes, which can help boost property values.
Are Developers Meeting Market Demand With New Communities?
Digested from “How to Profit From Rising Rents: Build Apartments”
Nasdaq (1/12/16) Kusisto, Laura
Given the impressive apartment industry rent growth, developers continue to invest
in new supply, with 1 million apartment homes schedule to come online in the next
three years. But are they the types of apartment homes residents really want?
Investors have seen luxury apartments as the greatest opportunity for profit, given
how high rents have reached in certain metros: Class A apartments command
more than $5,000 on average in New York. But the focus on these high-end, urban
apartment communities could prove troublesome down the road if demand doesn’t
support them.
Indicators of strained affordability include increased vacancy rates in urban areas
and less aggressive leasing for new projects in 2015 compared to 2013. Other
obstacles could include an early recession.
Utah Apartment Community Residents Receive $25,000 Rent Donation
Digested from “Anonymous donor pays January rent for Newpark Studio tenants”
The Park Record (12/31/15) McNaughton, Angelique
Residents of Newark Studios in Park City, Utah — an NAA member — received a
special holiday treat last month: An anonymous donor paid for January’s rent for all
38 apartment homes in the affordable-housing community.
Rent varies from $527 to $709 per month for each apartment home, for a total of
about $25,000. The donation meant that many residents were able to enjoy their
holidays without worrying about how it may affect their ability to pay rent.
News about the donation was communicated through notices on residents’ doors.
The leasing office began receiving calls about 30 minutes after the notices were
www.iaaonline.net
distributed inquiring about the validity of the free month of rent and whom they
could thank for the donation. The donor wished to remain anonymous, however, and
simply contacted the leasing office to determine how much rent costs for the entire
community and when it needed to be paid.
Apartment Demand Will Remain Strong Enough to Absorb New Supply
Digested from “Why New Apartment Projects Still Make Sense”
National Real Estate Investor (12/28/15) Anderson, Bendix
Given the market’s historically strong performance, apartment rent growth will
continue into 2017. But experts estimate that vacancy rates could reach 5 percent as
supply begins to outpace demand.
are taking a closer look at the potential hazards of
using wood to construct apartment communities. A
New Jersey lawmaker has even proposed new building
requirements that would limit building height based on
the sprinklers the developer intends to use and mandate
greater firewalls between apartment units. Adding such
provisions can increase the cost of building, which in
turn creates more expensive apartment homes.
National
Focus
With millennials looking toward homeownership as they continue to age and
start their families, demand will begin to diminish. The greatest development
opportunities will come from the suburbs, which not only will be in higher demand
but also have seen less development than central business districts. Job growth in
suburb markets is also a plus.
In 2017, supply will remain low enough for rent to keep growing at a faster rate
than inflation, so developers should continue to look for purchase opportunities —
especially those beyond city boundaries
Is Wood a Dangerous Apartment Building Material?
Digested from “Some fire-safety experts question lightweight wood construction”
The Charlotte Observer (12/19/15) Rothacker, Rick, and Portillo, Ely
As new developments continue to crop up in Charlotte, N.C., the community is
beginning to notice a construction trend: Many of the midrise developments are
wood-framed. Even though the developments are following the proper building
codes, concerns have arisen that the wood construction will create faster-burning
buildings, which could injure firefighters.
Developers are drawn to the natural material over steel and concrete because wood
is more cost-effective — a savings they can pass onto residents through more
affordable rents. But following an apartment fire in New Jersey, fire professionals
www.iaaonline.net
January/February 2016 INSites 27
Associate Member Update
(As of February 1, 2016)
IAA values the membership of Associate Members and welcomes several new members who provide
products, services and expertise in the multifamily industry.
WELCOME NEW IAA MEMBERS
ADVANTAGE MARKETING
AQUATIC MANAGEMENT OF
INDIANAPOLIS
CUSTOM CONCRETE CO, INC
GLOBAL RESTORATION
RESOURCE COMMERCIAL REAL ESTATE
TNT SERVICES
NO LONGER MEMBERS
ADVANCED STORAGE SOLUTIONS
FIRST PERSON
G E APPLIANCES
LEASELABS
REFUSE SPECIALISTS
STONE CENTER OF INDIANA
VENTURI RESTORATION
GREAT
service
smart
pricing
call ray’s
If you are using a vendor who isn’t a member, please consider one of IAA’s
active members that support the multifamily industry.
28 INSites January/February 2016
today.
www.iaaonline.net

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