Oxfordshire Support Finder - support and care guide for adults

Transcription

Oxfordshire Support Finder
Support and Care Guide for Adults 2015/16
Radcliffe Square
Your guide to support
and care services in Oxfordshire
• Support at home • Specialist care • Useful contacts • Care homes
In association with
www.oxfordshire.gov.uk
w w w.carechoi ce s.co.u k
The Home Care Specialists
Do you need a
Helping Hand?
Award winning home care from...30
minutes per week to full time Live-in Care.
Helping Hands has been providing award winning quality help
at home since 1989. A family run company we apply our local
knowledge and over 25 years of experience to offer you one to
one home care that enables you or your loved one to remain at
home with compassion and dignity.
Our locally based Carers are able to balance independent living
with bespoke care needs by assisting with:
•
•
•
•
•
Housekeeping
Shopping
Companionship
Help getting out and about
Complex nursing-led care
•
•
•
•
Providing a break for an existing
Carer or family member
Personal care
Support with continence
Supporting a hospital discharge
If you are looking for extra support for those everyday tasks that
are becoming a little more difficult, we’re happy to help - from as
little as half an hour per week to full time Live-in Care.
To find out how we can help you, call:
01865 567 357
or visit: www.helpinghands.co.uk
“We are incredibly fortunate
to have such dedicated
people, like the staff at
Helping Hands, caring for
the vulnerable and the
elderly members of the
communities.”
Lisa Carr, Director of The
Great British Care Awards
Contents
Welcome from
Oxfordshire County Council An introduction to care and support in Oxfordshire
Getting out and about Getting involved with the community, day centres,
advice on transport
4
5
Disability, mental health and loss of sight or hearing Finding support from specialist services
11
Health, recovery and wellbeing
Maintaining a healthy lifestyle plus support when
coming out of hospital
14
Support and care – where do I start?
How to get an assessment
16
Looking after someone Support for carers
17
Living at home
18
Remaining independent, improving your home plus
support and care at home
Housing options 31
How sheltered housing, extra care, or residential care
might suit you
Money and paying for support and care
How social care is paid for plus benefit advice
34
Keeping safe 35
Advice on protecting vulnerable people and staying
safe at home
Having your say
37
How to voice your opinions plus organisations to help
you
Support and care provider listings
Support and care at home providers
23
Cherwell
Care homes
Care homes with nursing
41
43
Oxford
Care homes
43
45
South Oxfordshire
Care homes
47
49
Vale of White Horse
Care homes
51
53
55
57
West Oxfordshire
Care homes
Notes 59
Index 60
Oxfordshire County Council’s distribution of this publication does not constitute their support
or recommendation of any of the products or services advertised or listed within. The listings
in this publication are supplied by the Care Quality Commission and neither Oxfordshire
County Council nor Care Choices can be held responsible for any errors or omissions.
To obtain extra copies of this Guide call Oxfordshire County Council’s Social and Health Care team
on 0845 050 7666.
Alternative formats This Guide is available electronically at www.oxfordshire.gov.uk and www.carechoices.co.uk.
For those requiring the information in spoken word, there is also a Browsealoud option. If you
would like a copy of the text in this leaflet in large print, Braille, audio tape or in another language,
please call Oxfordshire County Council’s Social and Health Care team on 0845 050 7666.
For further information about Oxfordshire County Council services visit www.oxfordshire.gov.uk
3
Welcome from
Oxfordshire County Council
Welcome to the 2015 edition of Oxfordshire Support
Finder, a support and care guide for adults.
Oxfordshire County Council supports people to live
their lives as successfully, independently and safely as
possible.
We believe that people, regardless of age or ability,
are best placed to determine the help they need to lead
successful lives.
Oxfordshire Support Finder tells you about support
services across Oxfordshire to help you or a loved one
lead the lives you want to. It is designed to give you help
and advice so that you can find your own way to meet
any needs for support and care.
You might want to know about support to live at
home, how to find out about support and care and how
much you might pay for it, or how you can find the right
place for you to live. If you look after someone else who
needs support and care, Support Finder can help you
find the support you need for yourself.
The information in this guide is intended to introduce
you to services in Oxfordshire and includes details of
how to find out more information. You can also find
information online at www.oxfordshire.gov.uk
We hope Oxfordshire Support Finder will be a useful
publication for you and welcome your feedback on it.
Councillor Judith Heathcoat
Cabinet member for Adult Social Care
Email: [email protected] John Jackson
Director of Adult Social Services Oxfordshire County Council
Director of Strategy and Transformation Oxfordshire Clinical
Commissioning Group
Email: [email protected] Regions covered by this Guide
Support and care at home
provider listings
Cherwell
Care homes
Oxford
Care homes
South Oxfordshire
Care homes
Vale of White Horse
Care homes
West Oxfordshire
Care homes
4
23
Banbury
41
43
43
45
CHERWELL
Adderbury
Deddington
WEST
OXFORDSHIRE
Bicester
Burford
Woodstock
Kidlington
OXFORD CITY
Witney
47
49
Carterton
Faringdon
51
53
55
57
Shrivenham
Wantage
Oxford
Abingdon
Didcot
Thame
Chinnor
Wallingford
Watlington
Henley-onThames
VALE OF WHITE HORSE
SOUTH
OXFORDSHIRE
Getting out and about
Community Information Networks
Get involved, get informed, get in touch
Do you want to find out about opportunities and
support to help you remain independent and well?
The Community Information Network is a service to
help you find the information you need more easily.
Your local Community Information Worker can
provide free, independent face-to-face information and
advice on social care, finances, local support services
and much more. They’ll also let you know about
activities and opportunities in your area.
For more information contact Age UK Oxfordshire
on 0844 887 0005 or visit www.ageuk.org.uk/
oxfordshire/community-information-network
Good Neighbour Schemes
If you want help with transport, odd jobs, gardening,
general errands, or someone to chat to, a Good
Neighbour Scheme is for you.
Good Neighbour schemes are local voluntary groups
which offer a service in their community for those in
need of help and support. The service aims to help you
to stay independent, safe and well.
Oxfordshire County Council is encouraging Good
Neighbour Schemes in Oxfordshire to form and develop.
There are now over 50 schemes up and running in
Oxfordshire and new schemes are emerging all the time.
For more information contact Age UK Oxfordshire
on 0844 887 0005 or visit www.ageuk.org.uk/
oxfordshire/community-information-network
Voluntary and community organisations
Oxfordshire Community and Voluntary Action can
put you in touch with voluntary and community
organisations across Oxfordshire. They’ll be able to tell
you about activities and services in your local area as
well as volunteering opportunities.
Oxfordshire Community and Voluntary Action
The Old Court House, Floyds Row, Oxford OX1 1SS
Tel: 01865 251946
Web: www.ocva.org.uk
Age UK Oxfordshire works with older people and
provides advice and information as well as day services.
They offer opportunities for older people to take part in
activities and to volunteer.
Age UK Oxfordshire St Edmund House,
39 West St Helen Street, Abingdon OX14 5BT
Tel: 0844 887 0005 Fax: 01235 849449
Email: [email protected]
Age UK’s national helpline is open 8am to 7pm, seven
days a week, including bank holidays. The phone
number is 0800 169 6565. Or you can call Age UK
Oxfordshire on 0844 887 0005 between 10am and
4pm.
Day centres
Day centres offer a range of activities, from computer
classes to lunches, exercise groups to film clubs. They
serve as community hubs where people can get social
care and health advice and information and can provide
a valuable break for carers.
Oxfordshire County Council runs seven Health and
Wellbeing Centres that support adults of all ages with
physical disabilities, older frail adults, and older adults
with dementia, mental health problems and learning
disabilities:
Abingdon Health and Wellbeing Centre
Audlett Drive, Abingdon OX14 3GD
Tel: 01235 521094
Banbury Health and Wellbeing Centre
Ruskin Road, Banbury OX16 9HY
Tel: 01295 263366
Bicester Health and Wellbeing Centre
Launton Road, Bicester OX26 6DJ
Tel: 01869 242808
>>
5
Day centres continued
>> Didcot Health and Wellbeing Centre
Britwell Road, Didcot OX11 7JN
Tel: 01235 518444
Oxford Options Health and Wellbeing Centre
Awgar Stone Road, Horspath Driftway, Oxford OX3 7JQ
Tel: 01865 816334
Wallingford Health and Wellbeing Centre
Millington Road, Wallingford OX10 8FE
Tel: 01491 836467
Wantage Health and Wellbeing Centre
Stirlings Close, Garston Lane, Wantage OX12 7AQ
Tel: 01235 765934
The Health and Wellbeing Centres aim to help people
live as independently as possible in their own homes
and communities, and provide a range of activities and
services and help people to stay healthy, independent
and engaged.
Contact Oxfordshire County Council’s Social and
Health Care team on 0845 050 7666 for more
information about Health and Wellbeing Centres.
Christina Corr Tel: 01865 341450
West Way Day Centre, Botley
Field House, West Way, Botley, Oxford OX2 9JN
Margaret Lawson Tel: 07714 898551
Email:
[email protected]
Banbury
Cluster Care Group
The Sports Pavillion, Williamscott Road, Cropredy,
Banbury OX17 1AE
Moya Reed Tel: 07974 105947
Fielding Lunch Club
Sibford Village Hall, Sibford Gower, Banbury OX15 5RW
Keith Hicks Tel: 07802 317471
Headway Oxfordshire
5 White Lion Walk, Banbury OX16 5UD
Polly Archer Tel: 07775 022683
There are also many smaller scale activities around
Oxfordshire such as lunch clubs, tea dances, church
cafés and book clubs. Community Information Workers
can let you know what’s available in your area. For more
information contact Age UK Oxfordshire on
0844 887 0005.
Hook Norton Day Centre
Baptist Church Hall, Netting Street,
Hook Norton OX15 5NJ
Pat Stratford Tel: 01608 737977 or
Jill Burger Tel: 01608 730957
Abingdon
Leonard Cheshire Disability - Day Centre Banbury
Health and Wellbeing Centre, Ruskin Road,
Banbury OX16 9HY
Sheena Wiltshire Tel: 07793 802995
Abingdon Alzheimer’s Society - Day Support
Health and Wellbeing Centre, Audlett Drive,
Abingdon OX14 3GD
Helen Little Tel: 01235 531989
Headway Oxfordshire - Acquired Brain Injury Service
Headway Oxfordshire, 4 Bagley Wood Road,
Kennington OX1 5PL
Claire Twinn Tel: 01865 326263
Leonard Cheshire Disability - Day Centre Burcot
John Masefield House, Burcot, Abingdon OX14 3DP
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Orders of St. John Care Trust - Lake House
The Green, Lake Walk, Adderbury OX17 3NG
Karen Goodman Tel: 01295 811183
Royal Voluntary Service - Cornhill Day Centre
Cornhill Centre, Castle Street, Banbury OX16 5NT
Lynda or Sam Tel: 01295 264214
St Mary’s Thursday Club, Bloxham
St Mary’s Parish Rooms, Church Street,
Bloxham OX15 4ET
Lynn Johnson Tel: 07979 594045
Windmill Thursday Club
The Windmill Centre, Hempton Road, Deddington,
Banbury OX15 0QH
Jean Rudge Tel: 01869 338110
Bicester and Kidlington
Daybreak Oxford - The Lilacs (Kidlington)
11 Charlbury Close, Kidlington OX5 2BW
Caroline Morris Tel: 01865 370658
Headway Oxfordshire
Launton Road, Bicester OX26 6DJ
Polly Archer Tel: 07775 022683
Kidlington High Flyers Club
The Pavillion, Exeter Hall, Oxford Road,
Kidlington OX5 1AB
Bee Myson Tel: 07827 235459
Witney, Burford and Carterton
Bampton Bush Day Centre
Old School Building, Church View, Bampton OX18 2JH
Tel: 01993 850809
Burford Lunch Club
Hunts Close, Burford OX18 4HU
Bee Myson Tel: 07827 235459
Carterton Day Centre
Lawton Avenue, Carterton OX18 3JY
Lyn Stanley Tel: 07979 033526
Eynsham Day Centre
Eynsham Village Hall, Back Lane, Eynsham OX29 4QW
Norma Gummow Tel: 01865 882417
Hanborough and District Day Centre
Recreation Hall, Main Road, Long Hanborough,
Witney OX29 8BJ
Gill Battams Tel: 01993 881805
Headway Oxfordshire Witney Methodist Church, High Street, Witney OX28 6HG
John Sargent Tel: 07775 022680
Leonard Cheshire Disability - Tryards (Witney)
Bethany Room, High Street Methodist Church,
40 High Street, Witney OX28 6HG
John Blake Tel: 07790 399356
Leonard Cheshire Disability - Elms Health and
Wellbeing Centre
Witney Resource Centre, 2-4 Moorland Road,
Witney OX28 6LF
Lyn Pratley Tel: 01993 706824
Woodstock, Charlbury and Chipping Norton Charlbury Day Centre
The Garden Room, War Memorial Hall, Charlbury OX7 3QW
Ruth Gould or Bob Tait Tel: 01608 811337
Highlands Day Centre
73 Burford Road, Chipping Norton OX7 5EE
Jane Simms Tel: 01608 643320
>>
7
Christine Divalli Tel: 01235 770074
>> Stonesfield Lunch Club
The Old School, St James Centre, High Street,
Stonesfield OX29 8PU
Anne Bishop Tel: 01993 891414
Kingsmoor Community Club
The Village Hall, Hinton Waldrist, Nr Longworth SN7 8RN
Gywne Diment Tel: 01865 820166
Wychwoods Day Centre
The New Beaconsfield Hall,
Shipton-under-Wychwood OX7 6BQ
Katherine Gidman Tel: 01993 831479
Leonard Cheshire Disability - Open Access Self Help
Red Cross Hall, Wantage OX12 8AU John Blake Tel: 01993 706824
Didcot Wallingford, Henley and Goring
Bluebells Community Club
Christ Church Centre, 46 Reading Road, Henley RG9 1AG
June Wayman Tel: 07827 235424
Cholsey Day Centre
The Old School, Marymead, Church Road,
Cholsey OX10 9PQ
Lin Harding Tel: 01491 652970
Goring and District Community Centre
Luncheon Club
Community Centre, Station Road, Goring RG8 9HB
Jonathan May Tel: 01491 575525
Headway Oxfordshire All Saints Youth and Community Hall, Roman Place,
Didcot OX11 7ER Emma Riley Tel: 01865 326263
Nettlebed Companions Community Club
Sue Ryder Home, Nettlebed, Henley RG9 5DF
Linda Jenkins Tel: 07827 235441
Faringdon, Grove and Wantage
Bromsgrove Day Centre
Faringdon Baptist Church, Church Hall, Park Rd,
Faringdon SN7 7JF
Sue Thrower Tel: 01367 240848
Grove Day Centre
School Lane, Grove OX12 7LB
8
Oakwood Community Club
Oakwood House, Meadowban, Faringdon SN7 8DS
Caroline Terry – Club Co-ordinator Tel: 07827 235436
October Club - Day Centre for People with Dementia
1-3 The Cloisters, Wantage OX12 8AQ
Teresa Taylor Tel: 01235 760428
Oxford City
Anchor Court Community Club York Place, St Clements, Oxford OX4 1AA
Ella Thomas Tel: 07827 235407
Dew Drop Lunch Club
Dewdrop Inn, 258 Banbury Road, Summertown,
Oxford OX2 7DX
Daybreak Oxford - The Limes
St Margaret’s Institute, 30 Polstead Road,
Oxford OX2 6TN
Julia Powles Tel: 01865 510719
Daybreak Oxford - Rosewood
The Clockhouse, Long Ground, Blackbird Leys,
Oxford OX4 7FX
Julie Perks Tel: 01865 749349
First Wednesday Lunch Club
North Oxford Community Centre, Diamond Place,
Summertown OX2 7DP
Helen Sollis Tel: 01235 849434
Oxfordshire Older Chinese People Centre (Happy Place)
West Oxford Community Centre, Botley Road,
Oxford OX2 0BT
Kwai Coll Tel: 07975 538718
Headway Oxfordshire
West Oxford Community Centre, Botley Road,
Oxford OX2 0BTJill Brookes Tel: 07775 022679
Orders of St. John Care Trust - Marston Court
Marston Road, Oxford OX3 0DJ
Sharon Fenn Tel: 01865 241526
Oxfordshire Chinese Community Day Centre
East Oxford Community Centre, 44B Princes Street,
Oxford OX4 1DD
Mrs Estella Packwood Tel: 01865 208505
St Francis Court Community Club
St Francis Court Day Centre, 224 Hollow Way,
Headington, Oxford OX3 7JF
Thame, Wheatley, Watlington and Berinsfield
Berinsfield Day Centre
Adult Learning Centre, Wimblestraw Road,
Berinsfield OX10 7LZ
Mrs Sheila Croft Tel: 01865 341487
Chalgrove Day Centre
Tuesdays: Chalgrove Village Hall, Baronshurst Drive,
Chalgrove OX44 7TE
Fridays: The Acreage, 39 High Street, Chalgrove OX44 7SJ
Janet Betts Tel: 01844 279238
Email: [email protected] or
Wanda Pilgrim Tel: 01844 201047
Chinnor Day Centre
The Village Centre, High Street, Chinnor OX39 4HE
Debbie Bird Tel: 01844 353733
ShareCare Community Cub Holton Village Hall, Holton, OX33 1PR
Iris Ellis - Club Co-ordinator Tel: 07973 783938
Thame and District Day Centre
Thame Community Hospital, East Street,
Thame OX9 3JT
Gillian Coleman Tel: 01844 212080
Watlington and District Day Centre
West Room, Old School Place, Gorwell,
Watlington OX49 5QE
Doreen Hobbs Tel: 01491 612209
Watlington and District Drop-in Centre
26b High Street, Watlington OX49 5PY Doreen Hobbs Tel: 01491 612209
Adult learning
Oxfordshire County Council’s Skills and Learning Service
runs a wide range of courses and can help you learn
something new, change careers or find employment.
To find out more about courses and how to enrol visit
www.oxfordshire.gov.uk/adult-learning or call
01865 797474.
The University of the Third Age is an organisation
of retired ‘but not retiring’ people who come together
to learn. They do not run formal courses and no
qualifications are necessary to join. Go to the website
www.u3aoxford.org.uk to find out more details about
adult learning in Oxfordshire.
Oxfordshire Family Information Service
Oxfordshire County Council’s Family Information
Service provides children, young people and families in
Oxfordshire with free information and advice.
For more information call 01865 328580 or email
[email protected]
9
Oxfordshire Travel Advice Line
Get free impartial advice on a range of transport
options for those wanting to get out and about. Call
0845 310 1111, Monday to Friday, 9am to 5pm or
email [email protected]
Oxfordshire Dial-a-Ride
This minibus service, for people with mobility problems,
will pick you up from your home. You can catch a
minibus between 9am and 5pm but you must book in
advance.
To register for the service call 0845 310 1111 or
visit www.oxfordshire.gov.uk
Bus passes
You must be eligible to apply for a bus pass. To find
out more, call Oxfordshire County Council’s Social and
Health Care team on 0845 050 7666.
Blue Badges
The national Blue Badge Scheme helps people with
severe walking difficulties that travel as drivers or
passengers to park close to their destinations.
To apply, or request an application form, for a Blue
Badge please visit www.oxfordshire.gov.uk/bluebadge-scheme or call Oxfordshire County Council’s
Social and Health Care team on 0845 050 7666.
Parking
Oxfordshire County Council may provide a disabled person’s
parking place on a public road where there is a need.
Residents can apply for one of these parking places
to be provided close to their homes or work. To apply,
download the application form at the website
www.oxfordshire.gov.uk/disabled-parking or call
Oxfordshire County Council’s Social and Health Care team
on 0845 050 7666.
Oxfordshire Community Transport Scheme
For a free directory of Oxfordshire’s community
transport schemes, car schemes and community
minibuses, call 01865 883488 or go to Oxfordshire
Rural Community Council’s website
www.oxonrcc.org.uk where you will find more
information about the work of this charity that brings
together people who care about local village life.
Oxfordshire Accessible Transport and Access Group
The group works with bus and rail companies to
make sure transport in Oxfordshire is accessible and
affordable. It raises issues affecting disabled people
with County and District councillors, works on national
disability issues and contributes to a fortnightly
disability column in The Oxford Mail.
10
If you are a disabled passenger and have a
complaint, the group will look into it for you and try
to get the issue resolved. If you would like to join the
group contact Shirley McAneny, Transport Co-ordinator
at Oxfordshire County Council, on 01865 815576 or
Railcards
A Railcard will give you discounts on rail fares, online
or from a staffed rail station. There are several schemes
for passengers with different needs, including carers. To
buy your card online, find out about ticket prices or get
help planning your journey go to
www.nationalrail.co.uk, call 08448 714036 or email
[email protected]
Shopmobility
Shopmobility is a free service offering loan of
wheelchairs and electric scooters to people who need
them for shopping and sightseeing.
Shopmobility services are available in various
locations around Oxfordshire. To find out about services
in your area, visit the Shopmobility website
www.shopmobilityuk.org
Public toilets - including accessible toilets
Your District Councils (contact details on page 32) have
a list of all public toilets in your area and can tell you
how accessible they are. They’ll also let you know about
local shops and businesses which have accessible
toilets.
The Changing Places website has a map of toilets
that are fully accessible and have the equipment that
disabled people may need. This can be found at
www.changing-places.org
Some businesses in Oxford have agreed to let
members of the public use their toilets whether they
are buying anything or not. A full list can be found on
Oxford City’s website www.oxford.gov.uk
Some accessible toilets require a Royal Association
for Disability and Rehabilitation (RADAR) key. To buy
one go to the Tourist Information shop on Broad Street,
Oxford, visit www.radar.org, call 0207 250 3222 or
Disability, mental health and
loss of sight or hearing
Mental health
Oxford Health NHS Foundation Trust provides specialist
mental health services and physical health care to
patients in Oxfordshire. Their teams, made up of
psychologists, community mental health nurses, social
workers and occupational therapists, provide mental
health services to adults in the community.
If you feel you need a referral, please contact your GP.
To find out more call 01865 741717 or email
[email protected]
Dementia support
A number of services offer support to people living with
dementia, their families and friends. There are Memory
Cafés, training courses for carers, and opportunities to
socialise.
Find out more about what is going on and the
support available at www.dementiaweboxfordshire.
org.uk or by calling Age UK’s local helpline on
0844 887 0005, available between 10am and 4pm.
Community-based dementia advisers and support
workers are available across Oxfordshire. They provide
tailored information, advice and support to help people
live well with dementia.
Your doctor, district nurse, memory clinic and other
professional service can refer you to them or you can
contact them yourself by calling Oxfordshire County
Council’s Social and Health Care team on 0845 050 7666.
11
Dementia Web
Their 24-hour helpline can give you information about
local dementia support services, visit
www.dementiaweb.org.uk or call 0845 120 4048 to
find out more.
Oxfordshire Dementia Empowerment Group
If you live with dementia and want to talk to others
about issues that affect your life, join Oxfordshire
Dementia Empowerment Group. The group is run by
and for people with dementia in Oxfordshire.
To join or to find out more contact Jan Cottle on 01993
893573 or email [email protected]
Shared Lives
The Shared Lives service gives vulnerable and disabled
adults the opportunity to live as independently as
possible. Adults in Oxfordshire who need care and
support can be supported to live in their own home or
share a home with a Shared Lives carer.
Visit www.oxfordshire.gov.uk/cms/content/whatshared-lives-scheme call 01865 897971 or email
[email protected] to find out more.
Learning Disability teams
Oxfordshire County Council’s Community Learning
Disability teams, made up of social and health care
professionals, work with adults who have a learning
disability, their families and carers. There are three
learning disability teams in Oxfordshire, contact the
team closest to you.
City Community team Tel: 01865 323357
North Community team Tel: 01295 257727
South Community team Tel: 01865 897974
Sensory Impairment Teams
Oxfordshire County Council’s Sensory Impairment
Teams provide specialist services for people who are
deaf, hard of hearing or visually impaired.
Call 01865 894925 or textphone 0303 003 0555 to
find out more about the services.
Voluntary organisations
Oxfordshire Community and Voluntary Action is the
main organisation for the voluntary and community
sector in Oxfordshire. Visit www.ocva.org.uk or call
01865 251946 to find out more.
Age UK Oxfordshire works with older people and
provides advice and information as well as day services.
Age UK Oxfordshire
St Edmund House, 39 West St Helen
Street, Abingdon OX14 5BT
Tel: 0844 887 0005
Email:
[email protected]
12
They offer opportunities for older people to take part in
activities and to volunteer.
Age UK’s national helpline is open 8am to 7pm, seven
days a week, including bank holidays. Call 0800 169
Age UK Banbury Office
5 White Lion Walk, Banbury,
Oxon OX16 5UD
Tel: 01295 278040
Email: banburyoffice@
ageukoxfordshire.org.uk
Alzheimer’s Society Oxfordshire
28 Crown Road, Wheatley,
Oxford OX33 1UL
Tel: 01865 876508
Email:
[email protected]
Unlimited Oxfordshire
Unlimited Oxfordshire is a voluntary organisation and
registered disability charity that is run by its members
and supports people with physical difficulties, including
sensory impairments. The organisation campaigns
with and on behalf of Oxfordshire residents, promoting
their interests and working to resolve access issues and
many other aspects of daily life.
Telephone: 0845 121 4112 (weekdays)
Website: www.oxfordshireunlimited.org
Guidepost Trust’s Independent Living Centre
Guidepost Trust’s Independent Living Centre provides free
information on ways to help people with disabilities and
older people increase and maintain their independence.
The centre can tell you about organisations and products,
and allows you to view and test out equipment.
To find out where to hire a wheelchair, find accessible
holiday accommodation, a local or national support
group for a particular illness and much more, call the
centre’s information line on 01235 524857 or visit
www.guidepostsilc.org.uk
Crabtree Place, Audlett Drive, Abingdon,
Oxfordshire OX14 3GD
Tel: 01235 524857
Oxfordshire Association for the Blind
Oxfordshire Association for the Blind supports children
and adults who are blind or partially sighted.
Opening hours are Monday to Friday, 9am to 4pm.
Bradbury Lodge, Gordon Woodward Way,
Oxford OX1 4XL Helpline: 01865 725595
Web: www.oxeyes.org.uk
Oxford Deaf and Hard of Hearing Centre
The centre offers support to those living with
hearing loss. It has no set opening times. To make
an appointment or for more information, email
[email protected]
St Ebbe’s, Oxford OX1 1RL Tel: 01865 243447
Text: 01865 243447 Email: [email protected]
Oxfordshire Mind
Oxfordshire Mind can help you find a range of
information; from recovery and support groups to
community mental health teams, they hold up-to-date
contact details for a wide range of services as well as
information and links about mental health.
Contact the mental health information and advice
line on 01865 247788, 9am to 4.30pm, Monday to
Friday or visit www.oxmindguide.org.uk
Rethink Mental Illness
Rethink Mental Illness is a national charity that offers
support, information and advice to people affected by
mental illness such as depression and schizophrenia.
There is a service in Oxfordshire to support carers
looking after people with mental illness. For more
information contact Julie Males on 01865 904499,
email [email protected] or visit
www.rethink.org
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Restore
Restore supports people with mental health issues in
Oxfordshire to get well and get work. They provide
a range of mental health support services including
coaching, recovery groups, employment workshops
and training.
Manzil Way, Cowley Road, Oxford OX4 1YH
Tel: 0845 250 0518
Response
Response provides anyone suffering mental health issues
in Oxfordshire and surrounding areas with care, home
support and housing. Visit www.response.org.uk or call
01865 397940 to find out more.
Health, recovery and wellbeing
‘Reading Well - Books on Prescription’
Oxfordshire libraries are part of the national scheme
‘Reading Well - Books on Prescription’ which is an
approved list of books on mental health issues such
as anger, anxiety, depression and stress. Local health
practitioners can ‘prescribe’ a book from the list or you
are simply welcome to self-prescribe and borrow the
titles that you think will help you. To find your local
library visit www.oxfordshire.gov.uk/libraries
Find out more at
www.oxfordshire.gov.uk/readingwell
The Home Library Visiting Service
The Home Library Service is a free service from
Oxfordshire County Council working with Age UK
Oxfordshire and Royal Voluntary Service that brings
books, DVDs, music CDs, audio books and information
about other library services to you at home on a regular
basis. The service is offered to people of any age who
are housebound and can’t get to the library due to
disability, illness or full time caring responsibilities.
This includes people who might need the service
on a short-term basis following debilitating illness or
hospitalisation.
To register for this service or for further information,
call the Home Library Service on 01865 328905 or email
[email protected]
Stopping smoking
The Oxfordshire Smoking Advice Service gives free
advice to help people stop smoking. Call 0845 408
0300 or 01865 787165 to find out more.
Healthy eating
Good nutrition is essential for good short-term and
long-term health and protects against chronic disease.
Visit www.oxfordshire.gov.uk/healthyeating for
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advice and tips on how to eat healthily on a budget
and how to lose weight.
Alcohol and drug addiction
If you need support and treatment for drug and alcohol
misuse, contact Turning Point on 0300 013 4776 or
visit www.turning-point.co.uk/oxfordshire-roads-torecovery/ Alternatively you can drop in to one of their
hubs - no appointment needed. Please phone or see the
website for hub addresses and exact opening times.
You can refer yourself to Turning Point by visiting
www.turning-point.co.uk and searching for
Oxfordshire or you can ask a health professional to make
a referral on your behalf.
The Oxfordshire Reablement Service
If you have been ill or had an accident or injury which
has left you feeling less able and less confident than
before, the Oxfordshire Reablement Service can help
you get back to living your life as independently as
possible. It is designed to be a short-term service of
only one or two weeks and can be extended up to a
maximum of six weeks.
Delivered by Oxford Health NHS Foundation Trust,
this service:
•helps people to maintain or regain their
independence by learning or re-learning the skills
necessary for daily living;
•assists in the accurate assessment of people’s needs
for on-going social care support;
•is free at the point of delivery up to a maximum of six
weeks for Oxfordshire residents over the age of 18,
who need and can benefit from the service and meet
the eligibility criteria;
•is delivered to people in their own homes; and
•is available to people living in the community or who
have recently been in hospital.
Contact Oxfordshire County Council’s Social
and Health Care team on 0845 050 7666 to
find out more.
NHS continuing healthcare
NHS continuing healthcare is free care outside of
hospital that is arranged and funded by the NHS. It is
only available for people who need ongoing health
care and meet the eligibility criteria. NHS continuing
healthcare is sometimes called fully-funded NHS care.
For more information visit the NHS Choices website
www.nhs.uk
NHS Health Checks
NHS Health Check is a national programme that aims to
prevent vascular disease. Once every five years patients
between 40 and 74 years old are invited to have a
free Health Check at their GP to assess their risk of
developing heart and kidney disease, stroke, diabetes
and other diseases.
Once assessed, you are given the advice and support
to help you reduce or manage that risk and you will
receive free personalised advice about what you can
do to stay healthy. For more information visit the NHS
Choices website www.nhs.uk
NHS 111 service
NHS 111 is a new service that is being introduced to
make it easier for you to access local NHS healthcare
services in England. You can call 111 when you
need medical help fast but it’s not a 999 emergency.
NHS 111 is a fast and easy way to get the right help,
whatever the time.
NHS 111 is available 24-hours a day, 365 days a year.
Calls are free from landlines and mobile phones.
15
Support and care – where do I start?
This Guide will give you a good starting point to
help you think about options and provide you with
information so that you can find solutions yourself to
help you to remain independent and well.
If you have access to the internet, visit Oxfordshire
County Council’s Adult Social Care pages at
www.oxfordshire.gov.uk which have further
information and advice to support you.
The Care Act
The Care Act outlines how care and support should be
provided in England. It came into effect on 1st April 2015
and replaced all existing adult social care legislation.
The law focuses on promoting wellbeing and health
with emphasis on personal dignity, physical and mental
health, protection from abuse and neglect and control
over day-to-day life. This has been Oxfordshire’s approach
for a number of years.
The Care Act introduced a nationally agreed level of
care and support needs that all councils consider when
assessing the support they can give to individuals. It also
introduced the right to an assessment for carers (see
page 17) and independent support from an advocate if
you have difficulty with participating in assessments or
planning for your needs.
Visit www.oxfordshire.gov.uk to find out more.
Assessments
If you have difficulty with day-to-day activities such
as getting washed and dressed or getting yourself
something to eat, you may be eligible for support from
Oxfordshire County Council.
Being ‘eligible’ means that, because of illness or
disability, you need support and care to manage some
of the basics of everyday life, such as eating, using the
toilet, maintaining relationships or keeping yourself safe
at home. There are national criteria for the Council to use
to work out if you are eligible.
To find out if you are eligible you can have an
assessment. This is an opportunity to understand your
situation, the needs you may have and your strengths
and capabilities, and will involve talking to you, your
partner, carer, relatives or friends as appropriate to
consider the factors that affect your health, wellbeing
and independence.
The assessment will include the outcomes that
you want to achieve in your day-to-day life as well as
consideration of any needs you may have for care and
support. The assessment will also consider how the
provision of care and support could help you achieve
those outcomes and promote your wellbeing.
You have the right to have an assessment regardless
of your ability to pay for the support you may need.
The assessment may be over the telephone or face-toface, and in the future you will also be able to choose to
complete the assessment online.
You can arrange for an assessment either for yourself
or for someone else:
•via the Oxfordshire County Council website at
16
www.oxfordshire.gov.uk;
•by phone on 0845 050 7666; or
•by email [email protected]
If the assessment finds that you do have needs for care
and support which are eligible to be met by the Council,
you will be helped to make a support plan. This will
include the Council telling you how much meeting your
needs is likely to cost – known as a Personal Budget.
Having a Personal Budget helps you to have control
over your life, identify your needs and the things you
want to do and, if you wish, to manage your own
support. You can choose to have your Personal Budget
paid to you as a Direct Payment, which means you can
plan exactly how to use it to meet your needs.
A Direct Payment is money paid into a person’s bank
account – you have to spend it on meeting your care
needs.
Contact Oxfordshire County Council’s Social and
Health Care team on 0845 050 7666 or visit
www.oxfordshire.gov.uk/directpayments to find out
more.
One of the ways in which you could meet your
needs could be to engage a Personal Assistant. Personal
Assistants can help with everyday tasks like going to
the shops, as well as personal care such as washing and
getting dressed.
Oxfordshire County Council has set up the ‘Support
with Confidence’ scheme which approves people
offering Personal Assistant services. Visit
www.oxfordshire.gov.uk to find out more.
Looking after someone
Caring can be very stressful but you are not alone. At any
one time in Oxfordshire over 60,000 people are providing
unpaid care for a family member, friend or neighbour. It
is very important that you take time to look after yourself
while you are caring for someone else.
You may not see yourself as a ‘carer’ - you see yourself
as a son, daughter, partner, friend or neighbour. But if you
regularly support and care for someone who could not
manage without you then you are a carer and there is help
available to support you to carry on with this vital work.
If you provide unpaid support to someone who could
not manage without your support, the law says you have a
right to have your own needs assessed, even if the person
you care for has refused support services or an assessment
of their own needs.
This assessment, called a ‘Carer’s Assessment’, gives you
the chance to say what you need as a carer, and to find out
what support might be available to help you.
The assessment can also give you information about
services available, and other ideas for supporting you in
your caring role. Your Carer’s Assessment will show if you
qualify for support services from the Council. Many carers
will be entitled to receive a support plan and Personal
Budget in their own right, for services that enable them to
continue in their caring role while still being able to pursue
their own interests or lifestyle. Carers will not be charged a
contribution to services arranged through the Council.
Carers Oxfordshire
Carers Oxfordshire is an organisation set up for carers
which provides free information and advice, specialist oneto-one support, a quarterly newsletter, the carer’s discount
card, access to support groups, training opportunities
including ‘Confidence to Care’, moving and handling, and
first aid plus support to help you balance work and caring
responsibilities. Call them on 0845 050 7666 or find them
online at www.carersoxfordshire.org.uk
Carers Voice Oxfordshire is an independent voice for
carers promoting carers’ interests, supporting their needs
and ensuring their views are heard. For more information
please visit www.carersvoiceoxfordshire.org
If you are a young carer (under 18) there is specialist
support available. Call the Young Carers team at
Oxfordshire County Council on 07919 298263 or email
[email protected]
South and Vale Carers Centre
The South and Vale Carers Centre provides free and
confidential face-to-face information, advice and
support to unpaid carers of all ages living in South
Oxfordshire and Vale of the White Horse.
It gives unpaid carers who are struggling financially,
practically and emotionally access to the support they
need so their quality of life improves and so they never
feel alone in their caring role.
The support they offer includes:
•help with benefit checks and forms;
•ongoing emotional support;
•trips and activities for adult carers;
•practical support to unpaid carers with issues such as
discharge from hospital, accessing disability aids and
equipment, and entitlement to social care;
•representation of unpaid carers at disability benefit
appeals and tribunals
•support to children and young people aged eight
to 17, who live with a parent or sibling who has a
physical illness or disability, a mental health problem
or is dependent on drugs or alcohol;
•emotional support to young people and children;
•free trips and activities for children and young people;
and
•outreach with local employers so that unpaid carers
who are trying to juggle their caring responsibilities
at home with paid employment do not miss out on
support.
To find out more call 01235 510212 or email
[email protected]
17
Respite at home
Home-based respite services give carers a break from
their caring responsibilities.
A care worker comes in to look after the person you
care for, so you can have some time to yourself.
Respite at home is considered to be a service for
the person you care for. If they have a Personal Budget
for their own needs (see page 16) they could use that
money to pay for it. A financial assessment of the
person being cared for will confirm whether they need
to pay towards the cost of this service.
Benefits you may be entitled to as a carer
Carer’s Allowance
If you care for someone for at least 35 hours a week
and you are over 16 you may be entitled to Carer’s
Allowance. However, you cannot claim it if you are in
full-time education or employment and it can affect
other benefits or pension you receive.
Carer’s Premium
If you are over 65 you may qualify for Carer’s Premium.
This can entitle you to an increased amount of incomerelated benefits (such as Pension Credit, Council Tax
Benefit and Housing Benefit).
Carer’s Credit
Carer’s Credit is a National Insurance credit which will
let carers build up qualifying years for the basic State
Pension and additional State Pension. This means that
there will be no gaps in your National Insurance record
if you have to take on caring responsibilities.
Contact Carers Oxfordshire on 0845 050 7666 for
more information about carers’ benefits and carer
organisations in your area.
Help in an emergency
Emergency Carers’ Support Service is a support service
for adult carers of adults in Oxfordshire. Experienced
staff look after the cared-for person when the carer
has an emergency and is unable to do so. Care can
be provided from one to 48 hours and, in exceptional
circumstances, up to 72 hours.
Carers must register with the service. It is simple and
quick to do. You can complete a form online at
www.carersoxfordshire.org.uk call Carers
Oxfordshire on 0845 050 7666 or email
[email protected]
Once you are registered you can access emergency
help quickly and efficiently when you need it and can
call the 24-hour hotline on 01865 849562.
You will receive a registration card which you can
keep in your purse or wallet.
Living at home
For many people it is important to stay in their own,
familiar surroundings near to friends and family and to
retain their independence. But some of us may need a
little extra help.
Adapting your home
Oxfordshire County Council occupational therapists can
make recommendations for adaptations to your home
and work with you to arrange these. Adaptations include
over-bath showers; level access showers; access ramps;
stair lifts and grab rails.
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If your home doesn’t meet your needs call Oxfordshire
County Council’s Social and Health Care team on
0845 050 7666 or visit www.oxfordshire.gov.uk/
equipmentaidsadaptations to find out what support
you are entitled to.
Equipment, aids and gadgets
Assistive Technology - devices to help you stay safe
and independent
Assistive Technology refers to devices that can be used
to increase your independence and safety and help you
with day-to-day tasks. It can also give you, your family,
carers or professionals the peace of mind that help is
available when you need it and can help determine
how you are managing at home if you have memory
problems. Assistive Technology can help you to:
•do something, such as remember to have something to
eat or drink, take medication or go to an appointment;
•keep safe at home, through smoke, flood, or fall
detectors;
•request immediate help;
•keep safe when you’re out and about; and
•reassure family, friends and carers that you are safe when
they are not with you.
Assistive Technology ranges from very simple gadgets,
such as medication aids (boxes with compartments for
particular days of the week and times of day), to Telecare
(devices that can automatically and remotely monitor
emergencies and call for help).
Telecare
Telecare is a term used to describe devices (for example,
movement, flood, gas, and smoke or fall detectors) that
automatically send a signal when a problem is detected
and calls for assistance. Personal pendants are also
available as part of Telecare; when pressed, a fully trained
operator assesses the nature of the emergency and reacts
accordingly.
Simple gadgets
A range of gadgets exists to remind or enable you to do
something, or alert a family member or carer living with
you that you need help. These gadgets are sometimes
referred to as standalone Assistive Technology. Here are
some examples of gadgets that Oxfordshire County
Council can help to provide:
Memory prompts
These are used to assist people with memory difficulties
by providing daily memory prompts using personally
recorded voice messages at specific times of the day to
do specific activities, for example, ‘take medicine’ or ‘eat
lunch’.
Movement activated memory prompts
A movement activated message player allows a message
to be recorded and played back when a person walks
past the sensor, for example, ‘take your keys with you and
lock the door’ or ‘make sure you have turned the cooker
off’.
Location devices
Location devices are designed for people who may be
at risk of getting lost when they go out on their own and
can help them to return home safely. They can be used to
locate a person when needed, allow the wearer to call for
help and alert friends and family if a person goes outside
of areas they know and feel safe in, has a fall or uses
transport. People can also have two way conversations
using these devices.
Will I have to pay for my Assistive Technology?
If you arrange this through Oxfordshire County Council
they will undertake a financial assessment to work out
what, if any, contributions you would need to make
to the cost of Telecare. Gadgets (standalone Assistive
Technology) are provided to you based on your need for
the equipment and do not require a financial assessment.
How can I find out more and get an assessment of my
needs?
Oxfordshire County Council can tell you about the
full range of Telecare and simple gadget options
available to you, simply visit www.oxfordshire.gov.uk/
assistivetechnology - you will also be able to fill out an
online form at this address to request an assessment.
If you are unable to go on the internet, call the
Council’s Social and Health Care team on
0845 050 7666 and let them know that you’re interested
in Assistive Technology.
19
Occupational therapy
Oxfordshire County Council’s Social and Health Care
team takes referrals for occupational therapy, which
can help identify if you would benefit from any pieces
of equipment, from simple solutions such as a walking
aid or a second stair rail, to major adaptations such as
walk-in showers.
If you have difficulty with day-to-day activities such
as getting washed and dressed or getting yourself
something to eat, an assessment by a social worker
can help you find out if you are entitled to a Personal
Budget to pay for the support you need.
If you would like to find out more, or would like to
make a referral for yourself or someone you know,
please visit Oxfordshire County Council’s website
www.oxfordshire.gov.uk or call 0845 050 7666.
Improving your home
Each District Council in Oxfordshire provides the
following assistance to help residents remain safe, secure,
independent and warm in their own homes.
Disabled Facilities Grants
A Disabled Facilities Grant can help eligible disabled
people to adapt their homes to make their day-to-day
life easier. This is a means-tested grant - whether you
can receive it depends on your other sources of income.
To apply for a Disabled Facilities Grant you must first be
assessed by an occupational therapist (see above).
Essential Repair Grants
This is a means-tested grant for home owners. An
Essential Repairs Grant of up to £5,000 can be made
available to help with essential repairs to the home.
Flexible Home Loans
This loan scheme for owners and occupiers aged 60 and
over is designed to help improve the comfort, safety and
security of, and help with repairs to your home.
Small Repairs Service
Available to owners, occupiers and tenants who are aged
60 and over, disabled and suffering from a long-term
health condition. This service covers small plumbing,
electrical and basic household repairs. The labour charge
is £15 + VAT plus the cost of any materials used.
Contact your District Council to find out more
about all of the schemes above.
Cherwell District Council
Tel: 01295 227001
Oxford City Home Improvement Agency
Tel: 01865 252887
South Oxfordshire
Tel: 01491 823203
Vale of White Horse
Tel: 01235 520202
West Oxfordshire
Tel: 01993 861000
Falls prevention
The Oxfordshire Falls Prevention Service helps people
to avoid falls and regain confidence following a fall.
Specialist nurses offer a detailed assessment and make
recommendations about medication, physiotherapy
and home adaptations.
Contact Oxfordshire Falls Prevention Service on
01865 425140 or email
[email protected]
Shopping
Most of the main supermarkets run online shopping
services. Also, Montclair Shopping with Care can deliver
your shopping and arrange for it to be put away in your
20
cupboards by the driver. Each delivery is charged, but
there is no minimum spend. Contact them on 01235
Delivered meals
Frozen meals can be delivered to your home and
you can also hire small freezers and microwaves from
Wiltshire Farm Foods.
Call 01993 868810 or visit www.wiltshirefarmfoods.
com to find out more.
Support and care at home
All home care providers are regulated and inspected by
the Care Quality Commission which publishes inspection
reports and new quality ratings on its website
www.cqc.org.uk/ When considering a service it’s always
a good idea to check their report.
Before you make any decisions regarding the
provision of care, be sure to contact several providers
and ask for a ‘Service User’s Guide’ and their charges and
a draft contract between you and the care provider.
Daily support and care
A carer can call in daily to assist with day-to-day tasks.
Visits are generally available from 7am to 10pm. Some
people will need more than one visit per day. Night
services can also be provided. The hourly rate depends
on the services required, the time of day and the
location. To find out more contact Oxfordshire County
Council’s Social and Health Care team on
0845 050 7666.
Live-in care
24-hour live-in care can help people who have ongoing
complex needs. It can also provide respite for regular
carers and short-term support following a hospital stay.
The standards you can expect
If you receive support at home from a care agency, these
standards will set out what you can expect. If you are a
care agency, these are the standards that are expected
from your staff and the standards that Oxfordshire County
Council will use to monitor the quality of your services.
Home care staff will:
•introduce themselves when they arrive;
•know you and your support plan;
•be trained to deliver the support you need; and
•always deliver support to a good standard.
When your home care worker visits you, they will:
•focus their attention on you;
•be pleasant and treat you with dignity and respect;
•do their very best to arrive on time and let you know by
telephone if they are going to be late;
•tell you when they are leaving;
•check to see how they can best support you at the start
of each visit;
•not rush you - they will help you at a pace that suits you;
•carry out all agreed tasks;
•make sure that you are comfortable at all times;
•communicate and discuss topics that interest you;
•check that you are happy with the support you are given
and encourage you to tell us how they can improve;
•show you your care record if you ask for it; and
•be aware that their visit may affect other household
members.
These standards have been jointly written by people
who receive care in their home and home care support
agencies.
If you have any compliments, comments and/or
complaints about the home support you receive please
contact your care agency; usually talking to someone in
the service can put it right.
If not, please contact Oxfordshire County Council by
calling 01865 815906, emailing
[email protected] or writing to
Complaints Team, Oxfordshire County Council, County
Hall, New Road, Oxford OX1 1ND.
Paying for support and care at home
Depending on your financial circumstances you may
have to pay for some or all of the cost of support and
care you need at home. To find out more contact
Oxfordshire County Council’s Social and Health Care
team on 0845 050 7666.
21
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Oxford
Tel: 07967 738617 CHERWELL CARE SERVICES LIMITED
Bicester
Tel: 01869 249839 OP D PD SI YA
ELITE CARE AGENCY
Bicester
Tel: 01869 247779 CHILTERN CENTRE, THE
Henley-on-Thames
Tel: 01491 575575 FLEXICARE (OXFORD AND ABINGDON)
Oxford
Tel: 01865 321881 CIVICARE OXFORD LTD
Oxford
Tel: 01865 744174 PD LDA SI YA
COMMUNITY VOICE LTD
(OXFORDSHIRE DOMICILIARY SUPPORT)
Witney
Tel: 01865 882231 OP D PD LDA MH SI
COUNTYWIDE CARING LTD DOMICILIARY CARE OFFICE
Wallingford
Tel: 0844 800 2807 OP D PD MH SI YA
OP D PD MH SI YA
PD LDA
GEMINI EXCLUSIVE CARE LTD - ROWOOD HOUSE
Bicester
Tel: 01869 322403 OP D PD SI
GOLDEN SERVICES
Abingdon
Tel: 07854 443029 Advert page 24
OP YA
GOLDSMITH PERSONNEL LIMITED
(OXFORDSHIRE)
Bloxham
CROSSROADS CARE (OXFORD)
Oxford
GREIGCARE LIMITED
Banbury
Tel: 01295 266224 DASHWOOD
Banbury
Tel: 07736 100147 HENLEY CARE LIMITED
Henley-on-Thames
Tel: 01491 842915 LDA
MH YA
OP D PD MH SI AD
OP D PD MH YA
DAY AND NIGHTCARE ASSISTANCE
Banbury
Tel: 01295 252277 OP D PD MH SI YA
HF TRUST - NORTH OXFORDSHIRE DCA
Banbury
Tel: 01295 267906 DAY AND NIGHTCARE ASSISTANCE (HO)
Witney
Tel: 01993 708905 OP D PD
HF TRUST - OXON VALE DCA
Abingdon
Tel: 07786 660779 OP D PD
HF TRUST - SOUTH OXFORDSHIRE & BERKS DCA
Abingdon
Tel: 07776 100871 OP LDA YA
DAY AND NIGHTCARE LIVE-IN CARE LTD
Witney
Tel: 01235 772440 LDA
OP LDA YA
Service
25
extracare185x130_Layout 1 10/03/2015 10:06 Page 1
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Looking for care at home for yourself,
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26
developed by the publisher
of this Directory
With so many providers to choose from,
where do you start?
www.carechoices.co.uk can help
•
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
Alternatively, call our friendly helpline team
on 0800 389 2077 to talk to someone directly.
HOME HELPERS CARE LIMITED
Abingdon
HOME INSTEAD SENIOR CARE (OXFORD)
Kidlington
Tel: 01865 841362 OP D PD LDA SI YA
HOME INSTEAD SENIOR CARE SWINDON
Watchfield
HOME WITH YOU LIMITED
Oxford
Tel: 01865 487218 OP D PD SI YA
HOMECOMFORTS
Chinnor
Tel: 01844 354994 OP D PD LDA YA
HOUSING & CARE 21 - ERDINGTON HOUSE
Kidlington
Tel: 03701 924156 OP D LDA
HOUSING & CARE 21 - STANBRIDGE HOUSE
Banbury
Tel: 0370 192 4000 OP D PD
HOUSING & CARE 21 - WINDMILL PLACE
Thame
Tel: 0370 192 4262 ISIS COURT (OSJCT)
Donnington Tel: 01865 748301 LIFE PATH TRUST LIMITED
Oxford
Tel: 01865 989486 LIFECARERS WITNEY AT BRIGHT YELLOW GROUP
Witney
MACINTYRE CENTRAL ENGLAND SUPPORT
Bicester
Tel: 01865 798642 LDA YA
MARY KNOWLES HOMECARE PARTNERSHIP, THE
Oxford
Tel: 01865 338061 OP D YA
MEARS CARE - OXFORD
Witney
MIHOMECARE CARTERTON
Carterton
MOORLANDS DAYTIME SUPPORT
Witney
Tel: 01993 703661 LDA
MUMBY’S HOMECARE SUPPORT LIMITED
Frilford
Advert page 40
OP
MY CARER
Faringdon
Tel: 01367 244014 OP PD LDA SI YA
NATIONWIDE CARE SERVICES LTD (OXFORD)
Oxford
NORTH CHERWELL SUPPORTED LIVING SCHEME
Banbury
LDA
NURSE PLUS & CARER PLUS UK LTD
Oxford Advert page 28
LAUREL LEAF SUPPORT LIMITED
Witney
Tel: 07515 868262 LAUREL TREE CARE LTD
Banbury
Tel: 01295 237237 OP D SI
LIFECARERS BANBURY AT
BRIGHT YELLOW GROUP
Bloxham Advert page 24
Tel: 01295 675070
OP D PD LDA MH SI YA AD
D PD MH SI YA AD
Service
27
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Freedom
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Caring about
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Call your local office for a free no obligation assessment of your homecare needs.
Oxfordshire (Didcot) branch
Tel: 01235 911010
Compassionate Care in your Home
Nottinghamshire/Derbyshire branch
Tel: 01623 811776
www.freedomcareservices.co.uk ● [email protected]
Established for over 10 years
Risborough Carers
are your local, private
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21 years’ experience of
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01844 212 271
www.risboroughcarers.co.uk
Services provided:
· Personal Care
(including assistance with morning wake up/
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· Specialist Care
(including Dementia, Alzheimer’s, Palliative Care)
· Companionship Services
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Our Carers are:
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Whatever your needs please call or e-mail
Tel: 01452 526150 or 0845 1550024 (local rate)
email: [email protected] www.rojene.co.uk
You or a family member may require care & support during the
day, night or at weekends for short or long term assistance.
Our experienced Care Assistants are on hand to offer support with personal
care, getting up and going to bed, palliative care, companion care and
support and more, for the elderly, people with a learning or physical disability
or extra help following an hospital stay.
For added peace of mind, we operate
an out of office hours on-call service.
For an informal chat call your local office -
Registered with the Care Quality Commission (CQC)
28
OASIS PRIVATE CARE LIMITED
Abingdon
OLIVE TREE SERVICES
Witney
Tel: 07721 421400 OP D PD LDA YA
ORCHARD MEADOWS (OSJCT)
Banbury Tel: 01295 230124 OXFORD AUNTS
Oxford
Tel: 01865 791017 OXFORD BEAUMONT DCA
Boars Hill
Tel: 01865 730990 OXFORD DOMICILIARY CARE
Oxford
Tel: 01865 379656
Advert page 26
OP D PD YA
OP D PD SI YA
OP
LDA
OXFORD HEALTH NHS FOUNDATION TRUST - HQ
Oxford
Tel: 01865 741717 OP D MH YA AD
OXFORD HOUSE
Henley-on-Thames
Tel: 01189 404098 OXFORD PRIVATE CARE
Oxford
Tel: 01865 861944 OP D PD LDA MH SI AD
OP D PD YA
OXFORD SUPPORTED LIVING SCHEME
(THE CAMDEN SOCIETY)
Oxford
OXFORDSHIRE CHILDREN - YOUNG PEOPLE &
FAMILIES
Oxford
Tel: 01865 256600 PD LDA SI
OXON HELP AT HOME
Witney
Tel: 01993 899980 OP YA
PATERSON HEALTH AND SOCIAL CARE
Bicester
PECHIV CARE SERVICES
Abingdon
PLL CARE SERVICES
Witney
PREMIER PERSONAL CARE LIMITED
Henley-on-Thames
PRINCIPAL MEDICAL LIMITED
REGISTERED OFFICE
Banbury
QUALITY + CARE SOLUTIONS LIMITED
Charlbury
Tel: 07435 760283 OP D YA
RADIS COMMUNITY CARE (OXFORD)
Botley
REAL LIFE OPTIONS
Littlemore
Tel: 01865 910267 RICHMOND VILLAGE
LETCOMBE REGIS DCA
Letcombe Regis Tel: 01235 773970 OP D PD LDA MH SI YA
Advert page 50
OP
RISBOROUGH CARERS LTD
Thame Advert page 28
Service
29
I think she
is a lucky
find!
I would be
lost without
her
we can help you and your family
Looking for care and/or assistance within your own home? Are you self
funding? From 10 hours to 24 hour live in care.
Many people use domiciliary care agencies to receive care at home, however this is not the only option. You
could also consider employing your own carer or personal assistant through My Care My Home.
What is My Care My Home?
My Care My Home work with councils across England and Wales to provide advice and support to anyone who
has to pay for part or all of their care themselves. There are many advantages to employing your own carer/
personal assistant.
Consistency
You have the same carer(s) consistently who you have chosen yourself and like their manner and personality,
and are confident in their competence.
Loyalty
Their loyalty is to you personally and they become committed to you and your welfare at all times.
Calibre
The pay they receive from you can be higher than that received from a Care Agency.This can attract carers
with more experience, knowledge and/or higher qualifications.
Flexibility
You can agree with them just exactly when and how you want your care delivered, what tasks and duties you
want them to do, and how you would like them to deliver it.
How can My Care My Home help you?
If you want to employ your own staff directly My Care My Home can support you by handling all employment
matters such as:
•
•
•
•
•
Job description and advertisement.
Shortlisting applicants. Arranging and conducting interviews with you in your own home.
Obtaining necessary documentation such as references, disclosure and barring service, copies of
qualifications, etc.
Managing the payroll and ensuring that tax, NI, and other deductions are made correctly and the carer
is paid on the agreed dates.
Providing monthly visits to monitor the performance of your carer(s) to ensure you are happy with the
service you are receiving.
For more information about this service, or any of the other services that My Care My Home provide, then
please speak to one of our care advisors or visit our website at www.mycaremyhome.co.uk
Freephone 0800 731 8470
[email protected]
ROYAL MENCAP SOCIETY OXFORD DOMICILIARY CARE
Oxford
Tel: 01865 770995 SARAH’S CARERS LLP
Abingdon
Tel: 07787 296638 SEVACARE - BANBURY
Banbury
Tel: 01295 278261 SHOTOVER VIEW
Oxford
Tel: 01865 415116 OP LDA YA
OP D PD LDA SI YA
OP D PD SI YA
STYLE ACRE
Wallingford
Tel: 01491 838760 SURECARE OXFORDSHIRE
Abingdon
Tel: 01235 798867 LDA
VIKING HOUSE SHORT BREAKS SERVICE
(MIDLANDS REGION)
Oxford
Tel: 01865 762506 PD LDA SI
VJ CARERS LIMITED
Henley-on-Thames
Tel: 01491 414040 OP PD YA
SLADE HOUSE (SOCIAL CARE – OXON CITY AND
SOUTH DCA)
Oxford
Tel: 01235 535048 LDA
WEST OXFORDSHIRE SUPPORTED LIVING
Witney
SLADE HOUSE (SOCIAL CARE – OXON WEST AND
NORTH DCA)
Oxford
Tel: 01993 774045 LDA
WESTMINSTER HOMECARE LIMITED
(OXFORD)
Oxford
Service
Housing options
Sheltered or retirement housing
Sheltered and retirement housing is provided by
housing associations and some District Councils.
Sheltered housing, which is mostly available for rent
only, is a practical step if you would like more security
and companionship and, for some, additional help and
support.
Extra Care housing
Extra Care allows people to have their own home to rent,
purchase, or part-purchase under a shared ownership
scheme, and have flexible care services delivered to
them by the on-site team if they need it. This ensures that
residents have peace of mind knowing they are able to
remain safely in their own home. For many people Extra
Care housing is an alternative to a residential care home.
To get Extra Care housing, you normally have an
assessment of your care needs from a social worker
and an assessment of your housing needs by a housing
officer.
You can also contact the scheme provider directly. If
you wish to refer yourself or someone else for assessment
then you can arrange an assessment online or telephone
the Social and Health Care team on 0845 050 7666.
To find out more about Extra Care housing you can
watch a short film about the benefits. You can find this on
www.oxfordshire.gov.uk
31
District Council contacts
Cherwell District Council
Bodicote House, Bodicote, Banbury OX15 4AA
Tel: 01295 227001
Web: www.cherwell.gov.uk
Oxford City Council
Town Hall, St Aldate’s, Oxford OX11BX
Tel: 01865 249811
Web: www.oxford.gov.uk
Advertisement
Heathfield House Nursing Home
www.heathfield-house.co.uk
Situated in beautiful surroundings just outside of Oxford.
Impressive mansion house set in rural countryside. Established
since 1986, Heathfield House Care Home provides a secure, relaxed
and homely environment in which the care, well being and comfort
of our residents are of prime importance.
South Oxfordshire District Council
Abbey House, Abbey Close, Abingdon OX14 3JE
Tel: 01235 520202
Web: www.southoxon.gov.uk
Vale of White Horse District Council
Abbey House, Abbey Close, Abingdon OX14 3JE
Tel: 01235 520202
Web: www.whitehorsedc.gov.uk
West Oxfordshire District Council
Elmfield, New Yatt Road, Witney OX28 1PB
Tel: 01993 861010
Web: www.westoxon.gov.uk
OUR BRAND NEW
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Heathfield House Nursing Home, Bicester Road, Bletchingdon,
Kidlington, Oxfordshire OX5 3DX
Residential care
Care homes
If you are reasonably active, but would like greater
security and care, a care home offering only personal
care may be the best option.
If you think you may need nursing care in a care home,
you will need to be visited by a social worker to identify
the care you will need. This visit might be in your own
home, or in hospital if you’ve been ill, or in a care home.
You will be fully involved in planning your care needs.
Paying for residential care
If you want to find out more about paying for residential
care, call Oxfordshire County Council’s Social and Health
Care team on 0845 050 7666.
All care providers in the country must be registered
with the Care Quality Commission. All services are
inspected by the Commission, which reports on its
findings and has started to award quality ratings. These
inspection reports are available at www.cqc.org.uk
32
Care homes checklist
© 2015 Care Choices Ltd
Care Choices, the publisher of this Guide, has drawn up a checklist to help people choose the right care home for
themselves or their loved ones.
Home 1 ......................................................................................................................................................
£ ............... p/w
Home 2 ......................................................................................................................................................
£ ............... p/w
Home 3 ......................................................................................................................................................
£ ............... p/w
First impressions
1 2 3
• Who owns and runs the home?
• Is alcohol served or permitted?
• How many people live there?
• Are there smoking and non-smoking areas?
• Are staff warm, friendly, polite, clean
and respectful?
• What arrangements are there for religious
observance (for example, are places of worship
nearby/ Is there a prayer room)?
• Do the residents seem happy, active
and sociable?
• Can you handle your own money?
• Does the home feel homely and welcoming?
• Does a hairdresser/chiropodist visit?
• Is the home fresh, clean and comfortably
furnished?
• Are there arrangements for visiting opticians
and dentists?
• Is the home near your family and friends?
Accommodation
1 2 3
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and arrange your own room?
• Is there an adequate number of staff day
and night?
• Is there a call system for emergencies?
• Can you control the heating in your room?
• Can you go out when you choose?
• Can you lock your room or is there a secure
place for valuables?
• Are visitors welcome at all times? Can they stay
overnight? Can I entertain them in private?
• Is there a separate dining room? Bar?
• Can visitors join you at meals? Is there a charge?
• Are there both adapted showers and baths?
• How much choice do you get about meals?
• Does the home have the right adaptations
and equipment to meet your needs?
• Is the food varied and interesting? Can you look
at a menu?
• Are all areas safe and accessible (for example,
for wheelchair users)?
• Can the home cater for your dietary needs?
• Can you have snacks or drinks any time?
In your room?
• Is there adequate provision for sight or
hearing difficulties?
• Can you continue to pursue your hobbies?
• Are the grounds/gardens attractive
and/or quiet?
• What activities and entertainment are organised?
• Are outings and holidays arranged? At what cost?
• Is it convenient for shops, public transport,
your doctor?
Fees and contract terms
• Can I bring some of my furniture and other
belongings with me?
• Does the home accept people paid for by the
county council?
• Can I have my own phone?
• Are residents involved in decisions on life
in the home?
1 2 3
• How much are the fees? Do they cover all
services available?
• Can I bring my pet with me?
• Can you get up and go to bed when you like?
• Does the home provide its own transport?
• Are the staff formally trained?
• Can you bring your own furniture and television?
• Are there any rules and restrictions
(for example, going out, returning)?
• Can I keep the doctor I have now? If not, what
choice of doctor do I have?
• Do staff have appropriate language
skills/knowledge?
• Will I have my own bath/shower/toilet?
Life in the home
• Can you make and take phone calls in
privacy and comfort?
1 2 3
• Under what circumstances will the fees change?
• Can you retain your own room if you are away?
• Can you have a short-stay or trial period?
• Will you be given a statement of terms on
admission?
• Are all procedures clearly spelt-out?
33
Care Choices’ helpline
Care Choices provides a free helpline giving
information and help about care services and
accommodation. A personalised report can be
generated for customers providing details of all home
care or care homes that meet their criteria.
One call to the freephone number 0800 389 2077
will enable the service to build a profile of exactly
what type of care you’re looking for, while taking into
account your personal needs and interests.
Money and paying for support and care
Care funded by the Council
Do I qualify for local authority financial assistance?
If you have been assessed as needing a care home
place and your capital is below £23,250 (correct at 1st
April 2015 but may change) you may be entitled to
financial support from your local authority. To find out
more, contact Oxfordshire County Council’s Social and
Health Care team on 0845 050 7666.
What if a home costs more than the local authority
is prepared to pay?
The local authority will allow a third party to top-up
your fees as long as they are able to do so for the long
term. You are not allowed to top-up the fees yourself
from capital below £23,250 (correct at 1st April 2015
but may change).
Do I have a choice of care home if the Council is
paying?
Yes and it can even be in a different county. The home
you choose must be suitable for your assessed needs,
comply with any terms and conditions set by your
local authority and not cost any more than they would
usually pay for someone with your needs.
My partner needs care, how does this affect me
financially?
The Council will do a joint financial assessment for
you and your partner, and will also carry out individual
assessments on whoever needs care. The contribution
you are asked for will be whatever the lower amount
is from these assessments. If you receive joint benefits
you will only be offered a joint assessment.
Paying for your own residential care
If you are funding your own care because you are not
eligible for local authority funding there are other forms
of financial assistance you may be entitled to. The
important thing is not to try to do it alone, always seek
professional advice.
My Care My Home
My Care My Home offers a free telephone and face-toface advice service through home visits aimed at helping
people find a suitable home care provider, or care in
sheltered or Extra Care schemes and care homes. They are
also able to visit people who are currently in hospital and
require a package of care before they can be discharged.
My Care My Home offers referrals to Independent
Financial Advisers exclusively from Carematters
(www.carematters-uk.com).
Carematters offers a whole market service. However, if
you wish to arrange your own financial adviser, My Care
34
My Home can give you the
necessary details to enable
you to do this.
The full service is explained
in detail at
www.mycaremyhome.co.uk or you can call the
freephone number on 0800 731 8470 to find out more.
Other sources of help and advice are:
Financial Conduct Authority
The Financial Conduct Authority’s website has a range of
easy to understand advice and information on sourcing
financial advice, including how to find and choose a
suitable adviser, what to expect from them, the difference
between independent and restricted advisers and
charging options visit www.fca.org.uk
All advisers should be accredited by the Financial
Conduct Authority.
Paying for your own residential care continued
The Society of Later Life Advisers
The Society of Later Life Advisers (SOLLA) aims to help
people to find trusted accredited financial advisers who
have a particular understanding of financial needs in later
life.
The Later Life Adviser Accreditation Scheme is audited
and endorsed by the standard-setting body the Financial
Skills Partnership (FSP). The website offers an online
search of SOLLA accredited advisers. Visit
www.societyoflaterlifeadvisers.co.uk
Saga
The Saga Care Funding Advice Service, provided by Just
Retirement Solutions Limited, specialises in providing care
funding advice for people who need to pay for their own
care needs. There is a useful free guide to paying for care
on its website that can be downloaded or requested by
post. Visit www.saga.co.uk
Phone 0800 056 7996 to speak to an adviser.
includes advice on its website on paying for care, as well
as an online care fees calculator and a care cap calculator.
The website offers a search facility for local advisers. For
SOLLA-accredited advisers, look for the red and purple
flower logo by their name. Visit www.payingforcare.org
Money Advice Service
This is a range of free and impartial money advice, set
up by the Government. It includes a section on paying
for care, a telephone number and web chat option for
further free advice, plus a link to the SOLLA website for
those needing specialist independent advice. Visit
www.moneyadviceservice.org.uk
Paying for Care
Paying for Care is a not-for-profit organisation which
Benefits advice
Oxfordshire Citizen’s Advice can help make sure you are
receiving the benefits you are entitled to. Call 0844 411
1444 or visit www.caox.org.uk/oxford to find out more.
You can also find out more about the benefits you
might be entitled to by visiting www.gov.uk/benefits-
adviser/ It features reliable advice on how to make a claim
and what to do if your circumstances change.
Age UK Oxfordshire also offers an anonymised benefits
check and advice service for older people. Call them on
0345 450 1276.
Keeping safe
Trusted traders
Oxfordshire County Council’s ‘Buy With Confidence’ scheme
provides a list of reputable local businesses checked by
Trading Standards. Trading Standards staff have checked
member businesses to ensure their trustworthiness
and compliance with the law. You can search the list of
approved providers at www.buywithconfidence.gov.uk
Fire and rescue
To reduce the chance of having a fire in your home you
need to be aware of the risks, how to prevent them
and what to do should a fire occur. An online home
fire risk check will take you through various high-risk
areas and highlight where you may have a fire risk. Visit
www.365alive.co.uk to find out more.
If you are worried about your fire safety and would
like to know if you are eligible for a free home fire risk
check, please complete the form on
www.365alive.co.uk
35
Keeping warm in winter
You could get between £100 and £300 tax-free to help
pay your heating bills if you were born on or before 5th
January 1952. This is known as a ‘Winter Fuel Payment’.
If you are a new claimant contact the Winter Fuel
Payments helpline on 0845 915 1515. The line is open
Monday to Friday, 8.30am to 4.30pm.
Protecting vulnerable adults
Far too many adults suffer abuse and neglect, often at
the hands of relatives or people in trusted positions. A
vulnerable adult is a person aged 18 years or over who
may be unable to take care of themselves, or protect
themselves from harm or from being exploited.
Abuse can be physical, sexual, psychological,
emotional or financial, or it can arise from neglect.
Institutional abuse is where one or more people
are affected by the action, or lack of action, of an
organisation, or of an individual working within an
organisation where this is not addressed by the
management.
If you are worried about contacting the police, you can
contact Oxfordshire County Council’s Social and Health
Care team to talk things over first on 0845 050 7666.
Further information is also available on the Oxfordshire
Safe From Harm website at
www.oxonsafeguardingadults.org.uk
If someone is in immediate danger, call the police on
999.
Domestic abuse
Oxfordshire Domestic Abuse services offer emotional
and practical support to victims suffering or fleeing
domestic abuse. Call the helpline on 0800 731 0055
between 10am and 4pm, Monday to Saturday.
There is also a National Domestic Abuse Helpline
which is open 24-hours, call 0808 200 0247.
Protecting children and young people
If you are worried about a child or young person’s
wellbeing, or think they may be at risk of harm or being
abused or neglected, you should let someone know.
There are a number of organisations you can speak
to but if you think a child is in immediate danger, call
the police on 999. You can also get advice and help
from the National Society for the Prevention of Cruelty
to Children helpline on 0808 800 5000 or get help via
email on [email protected]
You can contact Oxfordshire County Council whether
you are a concerned member of the public, a child
or young person who is being harmed, or a parent or
carer who feels at risk of harming a child.
Oxfordshire County Council’s Social and Health
Care team Tel: 0845 050 7666
Emergency Duty team (outside office hours)
Tel: 0800 833 408
The Kingfisher Team is a specialist team of police and
social workers who work with children and young
people at risk of sexual exploitation. The team can be
contacted on 01865 335276.
Sexual assault
If you have been raped or sexually assaulted and report
it to the police they can refer you to a Sexual Assault
Referral Centre, a service providing medical care and
forensic examination following assault or rape which
makes sure clients receive counselling and sexual health
services. Doctors will carry out the medicals. There will
also be crisis workers on site to support victims.
You can contact the centre on 0845 519 7638,
36
24-hours a day.
Women and girls can also contact the Oxford Sexual
Abuse and Rape Crisis centre helpline on
01865 725311. It is open Sunday: 6pm to 8.30pm,
Monday: 6.30pm to 9pm, Thursday: 6.30pm to 9pm and
Friday: 11.30am to 2pm.
You can email them at [email protected] or
visit www.oxfordrapecrisis.net
Having your say
How to make a complaint or comment
If you are unhappy or worried about any adult social
care services, it is important to let someone know.
Usually talking to someone in the service can put it
right. You can talk to the people who provide your care
or their managers. They will have a process in place for
managing complaints and listening to concerns that
are raised.
Wherever you raise a concern it should be listened to
and taken seriously. The good and bad things people
raise can help improve services for everyone. You will
not be treated unfairly because of anything you raise. It
is never wrong to give the service a call.
The Comments and Complaints team will help you
decide what to do - you do not have to make a formal
complaint to talk things through.
You can contact them on 01865 323589,
Email
[email protected]
Write to Comments and Complaints Service
Freepost RRYR-XTBE-GBTZ,
County Hall, New Road, Oxford OX1 1ND
For complaints concerning the NHS, contact
NHS Complaints on 0300 343 5718 or email
[email protected]
Complaints about care that you pay for yourself
You can ask the Local Government Ombudsman to
take up your case if you are not happy about how a
care home or service dealt with your complaint about
care that you pay for yourself.
You can contact them on 0300 061 0614 or
0845 602 1983
Write to The Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
You can call the County Council’s Comments and
Complaints Service for advice about what to do or to
raise a concern about a service. Contact details are
above.
Healthwatch Oxfordshire
Healthwatch Oxfordshire is an independent organisation
that listens to people’s thoughts and experiences of
health and social care in Oxfordshire and works to help
people get the best out of these services, whether it’s
improving them today or helping to shape them for
tomorrow.
Healthwatch will give children, young people and
adults a powerful voice both locally and nationally by:
•providing information about local health and social care
services;
•listening to your views and experiences on the way that
health and social care services are delivered;
•using your views to make recommendations about how
your services could or should be improved now; and
•making your views known to influence the way your
services are designed for the future.
For more information about Healthwatch Oxfordshire,
please call 01865 520520 or visit
www.healthwatchoxfordshire.co.uk
Hearsay
Oxfordshire Healthwatch is working with Oxfordshire
County Council to run Hearsay events to find out what
the public thinks about Adult Social Care services.
People who use services provided by the Council are
37
Healthwatch Oxfordshire continued
invited with friends, carers and family members to have
their say about what is most important to them. They
are able to speak directly to people responsible for the
planning and quality of adult care services.
If you would like to get involved in a Hearsay event,
email [email protected], call them
on 01865 520520 or visit
www.healthwatchoxfordshire.co.uk
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service is a free and
confidential service that provides help to the public
when dealing with the NHS. It acts independently
when handling patient and family concerns, liaising
with staff, managers and relevant organisations to
Churchill Hospital
Tel: 01865 235855 Email: [email protected]
Horton General Hospital
PALS Office: Tel: 01295 229259
John Radcliffe
Tel: 01865 221473 or 740868
negotite immediate or prompt solutions.
If the team cannot answer your questions, they will
put you in contact with someone who can help you.
There are Patient Advice and Liaison Services locally at
each NHS Trust.
Nuffield Orthopaedic Centre
PALS Office: Tel: 01865 738126
Oxford Health
Tel: 0800 328 7971
Oxfordshire Clinical Commissioning Group
Get involved
Oxfordshire Voice
This is a citizen’s panel made up of over 3,000 Oxfordshire
residents who have volunteered to give up some of their
time to answer surveys on a wide variety of issues. Panel
members are carefully recruited to be representative of
the population of Oxfordshire and are invited to stay on
the panel for around three years. Visit www.oxfordshire.
gov.uk/consultation to find out more.
Health and Wellbeing Board
The Health and Wellbeing Board is a partnership
between Oxfordshire County Council, the NHS,
District Councils, local Healthwatch and the people
of Oxfordshire. It is designed to ensure that we all
work together to improve our health and wellbeing,
especially those of us with health problems or in difficult
circumstances.
Talking Health
By signing up to Talking Health, you can get involved
and have your say about your local NHS services. Visit
www.consult.oxfordshireccg.nhs.uk or email
[email protected] to find out more.
38
Oxfordshire Rural Community Council
If you would like to support and help to grow
community transport locally, get in touch with
Oxfordshire Rural Community Council who will be able
to find your local community transport group. You could
volunteer to help, for example by making sure people
who need it know about the service; helping with
fundraising; becoming a volunteer driver and helping
with bookings.
Call 01865 883488 or email [email protected] to
find out more.
Volunteer Connect
Run by Banbury Citizens Advice Bureau, Volunteer
Connect runs a community transport service for the
Cherwell area by recruiting volunteer drivers who use
their own cars to take people to essential appointments,
when there is no reasonable alternative for them to
travel.
For information about general volunteering, call
0300 303 0126 or for information about community
transport call 0300 303 0125 or email
[email protected]
Volunteer Centres
Cherwell
Volunteer Connect provides a volunteering brokerage
service to the community throughout Cherwell.
The service matches volunteers to volunteering
opportunities and works with public and private sector
organisations to increase volunteering.
Tel: 0300 303 0125
Oxford City, South Oxon and
the Vale of White Horse
The Volunteer Centre Oxfordshire offers a service to
those wanting to volunteer and those looking for
volunteers in these areas.
Tel: 01865 251946
Web: www.ocva.org.uk/volunteer-centre
West Oxfordshire
Volunteer Link Up offers community transport,
befriending and practical help.
Web: www.vlu.org.uk
Advocacy
Sometimes we all need help to get our views across
and to understand the information we are given. But
if you have substantial difficulty in understanding,
retaining or weighing up information, or in
communicating your wishes, you might have a family
member, friend or neighbour you can ask to help you.
If there is no-one appropriate you can ask, Oxfordshire
County Council can arrange for you to have an
independent advocate to help you.
An independent advocate is a person who supports
you to understand information, express your needs and
wishes, secure your rights, represent your interests and
enables you to be fully involved in planning your care
and support.
To find out more about how you can get
independent advocacy, please contact Oxfordshire
County Council’s Social and Health Care team by
emailing [email protected]
or by phone on 0845 050 7666.
How solicitors can help
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Powers of Attorney.
Some can also offer guidance on immediate and longterm care plans.
Solicitors for the Elderly is an independent, national
organisation of lawyers, such as solicitors, barristers and
legal executives who provide specialist legal advice for
older and vulnerable people, their families and carers.
Find out more at www.solicitorsfortheelderly.com
If you need help finding a lawyer, you can call during
office hours on 0844 567 6173. Contact Citizens
Advice by visiting www.citizensadvice.org.uk
Bereavement
Oxfordshire County Council’s Registration Service
has produced a bereavement guide to help you to
arrange a funeral. It provides guidance, support and
reassurance and will help you to get all the information
you’ll need to help you at this difficult time. Visit
www.oxfordshire.gov.uk to find out more.
Cruse is the leading charity in the UK specialising in
bereavement. It offers one-to-one counselling sessions,
therapeutic groups and friendship groups to people
trying to come to terms with the death of others. Visit
www.oxfordcruse.co.uk/ call 01865 245398 or email
[email protected] for more information.
39
Professional care in a
homely environment
The Orders of St John Care Trust is consistently rated one of
the UK’s best care providers in terms of care quality
• As a charity, our focus is on people
not profits
• Listening to your life story helps us provide
individualised care
• We are specially trained to help people
living with dementia
• Our compassionate approach is underpinned by
the Christian values of our sponsoring orders
• Homes in Oxford, Witney, Abingdon, Adderbury, Thame, Kidlington, Henley-on-Thames, Banbury,
Chipping Norton, Wallingford, Wantage, Woodstock, Didcot and Bicester
**New home coming to Henley-on-Thames in 2016**
To find out more or to arrange an appointment to visit any of our homes in Oxfordshire ,
please contact 0800 988 8133 or [email protected]
Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.
Care home listings
Cherwell care homes
BAYBERRY CLINIC
The Bayberry Community, 6 Church Lane,
Wendlebury, Bicester OX25 2PN
Tel: 01869 321717 MH YA AD
LAKE HOUSE (OSJCT)
The Green, Lake Walk, Adderbury,
Banbury OX17 3NG
CHERWOOD HOUSE CARE CENTRE
Buckingham Road, Caversfield, Bicester OX27 8RA
OP D PD LDA MH SI
Tel: 01869 245005 LEY COMMUNITY DRUG SERVICES
26 Sandy Lane, Yarnton, Kidlington OX5 1PB
Tel: 01865 378600 FAIRHOLME HOUSE
Church Street, Bodicote, Banbury OX15 4DW
Tel: 01295 266852 PIGGY LANE, 4
Bicester OX26 6HT
Tel: 01865 747455 OP D PD
FEATHERTON HOUSE
Chapel Square, Deddington, Banbury OX15 0SG
Tel: 01869 338259 GLEBE HOUSE (OSJCT)
8 Mill Street, Kidlington OX5 2EF
GOSFORD HOUSE
95 Bicester Road, Kidlington OX5 2LD
Tel: 0203 195 0134
HOLT FARM CARE LIMITED
Holt Farm, Hopcrofts Holt, Steeple Aston,
Bicester OX25 5QQ
Tel: 01869 347600 OP
OP D
AD
LDA
RIDINGS, THE
Calder Close, Daventry Road,
Banbury OX16 3WR
Tel: 01295 276767 OP D
OP D
SHORT TERM BREAKS - 69 NEITHROP AVENUE
Banbury OX16 2NT
D PD LDA SI
Tel: 01295 269646 LDA YA
ST ANNE’S RESIDENTIAL CARE HOME
Clifton, Banbury OX15 0PA
OP D PD MH SI YA
Tel: 01869 338295 LDA MH
STEWART HOUSE CARE HOME
85 Bloxham Road, Banbury OX16 9JS
Tel: 01295 259541 OP D
Advertisement
Banbury Heights Nursing Home & The Julie Richardson Nursing Home
“Providing Taylor-made care”
Nursing Care, Dementia Care and Respite Care
Our nursing homes are family run and we have
been providing quality affordable care to the
residents of Banbury for the past 25 years.
www.banburyheightsnursing.co.uk
Banbury Heights, 11 Old Parr Road, Banbury, Oxfordshire, OX16 5HT | Tel: 01295 262083 | Email: [email protected]
Service
This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015).
41
Excellent care for people with dementia
Matron and some of our team of well trained, kind, caring staff
Tasty food from our own chef
100 staff care for 45 residents
Residents are free to get up and
go to bed when they choose and
eat between meals if they wish.
All bedrooms are light and airy
with low windows and most
have excellent views.
The home has secure gardens
and grounds where residents
may stroll about whenever and
wherever they like. Many enjoy
our minibus trips through the
country lanes.
We have an excellent reputation
for caring for the elderly mentally
infirm, particularly those with
Alzheimer’s disease. We offer a
relaxed and happy environment,
where residents retain their
freedom of choice and
individuality. We use no routine
tranquillisers or sedative drugs.
Doors to the garden always open
Beautiful secure grounds with lovely views over open countryside
If you are looking for somewhere
with the facilities and experience
to care for people, no matter
what the future may hold – then
call George Tuthill or Maggie
Rampley who will be pleased to
answer your questions, send you
a brochure, or arrange for you to
look around the home.
Homely spacious rooms
Direct telephone line: 01295 757123.
Wardington, Banbury, Oxon OX17 1SD. Telephone 01295 750622.
(Five minutes from Junction 11 on the M40)
Visit our website at www.wardington.com
or email [email protected]
42
Cherwell care homes with nursing
AGNES COURT - CARE HOME WITH NURSING
PHYSICAL DISABILITIES
Warwick Road, Banbury OX16 2AB
Tel: 01295 673760 PD YA
BANBURY HEIGHTS NURSING HOME
11 Old Parr Road, Banbury OX16 5HT
Tel: 01295 262083 Advert page 41 OP D PD LDA MH SI
CHERWOOD HOUSE CARE CENTRE
Buckingham Road, Caversfield, Bicester OX27 8RA
FEWCOTT HOUSE NURSING HOME
Fritwell Road, Fewcott, Bicester OX27 7NZ
GLEBEFIELDS CARE HOME
Stratford Road, Drayton, Banbury OX15 6EH
Tel: 01295 738133 GODSWELL PARK
Church Street, Bloxham, Banbury OX15 4ES
Tel: 01295 724000 OP D
OP PD SI
GREEN PASTURES CHRISTIAN NURSING HOME
The Hawthorns, Banbury OX16 9FA
Tel: 01295 279963 OP
HEATHFIELD HOUSE NURSING HOME
Heathfield, Bletchingdon, Kidlington OX5 3DX
JULIE RICHARDSON NURSING HOME, THE
14 Dashwood Road, Banbury OX16 5HD
LANGFORD VIEW (OSJCT)
Coach House Mews, Bicester OX26 6EW
OP D PD SI
LARKRISE CARE CENTRE (OSJCT)
Prescott Close, Banbury OX16 0RD
OP D YA
MANOR HOUSE NURSING HOME
Main Street, Merton,
Nr Bicester OX25 2NF
Tel: 01865 331555 OP D MH
SOUTHERNDOWN
Worcester Road,
Chipping Norton OX7 5YF
OP D MH
WARDINGTON HOUSE NURSING HOME
Wardington House, Wardington,
Banbury OX17 1SD
OP D
OP D
YARNTON RESIDENTIAL AND NURSING HOME
Rutten Lane, Yarnton,
Kidlington OX5 1LW
Tel: 01865 849195 OP D PD MH SI
OP D
ISLIP ROAD, 27
Oxford OX2 7SN
Tel: 01865 516783 Oxford care homes
EDEN HOUSE RESIDENTIAL HOME I
Eden House, 50 Horspath Road, Oxford OX4 2QT
Tel: 01865 776012 LDA
EDEN HOUSE RESIDENTIAL HOME III
Eden House III, 38 Horspath Road, Oxford OX4 2QT
Tel: 01865 776012 OP D
LADY NUFFIELD HOME, THE
165 Banbury Road, Oxford OX2 7AW
Tel: 01865 888500 FAIRFIELD RESIDENTIAL HOME
115 Banbury Road, Oxford OX2 6LA
Tel: 01865 558413 LONGLANDS (OSJCT)
Balfour Road, Blackbird Leys, Oxford OX4 6AJ
OP
OP
OP D
Service
43
Feel right at home
with Barchester care homes
Call to book your Respite Break with us now
From expert care to delicious home-cooked food and engaging activities,
our staff pride themselves on making everyone they care for feel at home.
It’s all part of the first-class care and support that we provide to the
people of Oxfordshire and beyond.
We have a range of services and facilities to suit all care needs:
• Nursing care
• Dementia care
• Assisted living
• Residential care
• Respite care
• Activities programme
If you'd like to take a look around or just need a bit of friendly advice your local Barchester care home
will be happy to help.
www.barchester.com
Middletown Grange
Middletown, Hailey,
Oxfordshire, OX29 9UB
Oxford Beaumont & Assisted Living
Bayworth Lane, Boars Hill,
Oxford, OX1 5DF
Southerndown
Worcester Road, Chipping
Norton, OX7 5YF
01993 627 810
01865 565 461
01608 433 192
Oxford care homes
MARSTON COURT (OSJCT)
Marston Road, Oxford OX3 0DJ
OP D
OXFORD RESPITE SERVICE
43 Saxon Way, Headington, Oxford OX3 9DD
Tel: 01865 747455 LDA
ST ANDREW’S RESIDENTIAL CARE HOME LIMITED
184 London Road, Headington, Oxford OX3 9EE
Tel: 01865 741752 OP D MH
ST JOHN’S HOME
St Mary’s Road, Oxford OX4 1QE
Tel: 01865 247725 OP D PD MH SI
TOWNSEND HOUSE (OSJCT)
Bayswater Road,
Headington OX3 9NX
OP D
Oxford care homes with nursing
ALBANY CARE HOME, THE
7 London Road, Headington,
Oxford OX3 7SN
Tel: 01865 744444 BROOKFIELD
Little Bury,
Oxford OX4 7UY
Tel: 01865 779888 OP
GREEN GATES NURSING HOME
2 Hernes Road, Summertown,
Oxford OX2 7PT
Tel: 01865 987672 Advert below OP
HEADINGTON CARE HOME, THE
Roosevelt Drive, Headington,
Oxford OX3 7XR
Tel: 01865 760075 OP
OP D MH YA
Advertisement
A choice of elderly
care options, here
for you in Oxford
We know that personalised care in a warm and
welcoming care home, that’s close to your family
and friends is really important.
That’s why we offer long and short stay aged care
options in Oxford. What’s more, you don’t need
our health insurance to stay with us.
To discuss your elderly care options at your
nearest Bupa care home, talk to us today:
Call
0333 220 4756
†
Look for Green Gates Nursing Home in
the listings section.
†Calls from any line to 03 numbers are charged at no more than UK national
rates and count towards any inclusive minutes from mobiles. Calls may be
monitored and may be recorded for training purposes.
Service
45
Advertisement
Winterbrook
NURSING HOME
Winterbrook is a home
that provides nursing
and social care for
the elderly including
those suffering from
dementia.
• Our 41-bed home has recently been thoughtfully extended and refurbished throughout
to excellent standards
• Situated between Reading and Oxford in the historic market town of Wallingford
• Set in extensive picturesque gardens
• Nursing, convalescent, care for chronically sick and terminally ill
• Offering short and long-term care and respite care
• 35 single rooms with en-suite and walk in showers and 3 double rooms
• Dedicated 24-hour care provided by Registered Nurses and NVQ trained Health Carers
• Promoting physical, emotional, social and spiritual well-being
• Daily activities and regular outings organised by our dedicated activity co-ordinator
• Vertical lift, with disability access and nurse call system
• Regular visits by hairdresser, chiropodist and optician
• Nutritious menus with special diets catered for
• Regular GP visits to assess residents’ medical needs
• Excellent relationship with local GP surgery and pharmacy
• Affiliated with Oxford Brookes University and training institutions for continuous
professional development of staff
To fully appreciate the benefits
that Winterbrook and our
dedicated staff can offer,
please come and visit us...
46
www.excellentcarehomes.co.uk
Address: 18 Winterbrook, Wallingford, Oxon OX10 9EF
Tel: 01491 833922
Oxford care homes with nursing continued
HOUSE 2 SLADE HOUSE
Horspath Driftway, Headington,
Oxford OX3 7JH
Tel: 01865 747455 LDA
HOWARD HOUSE PROJECT
190 Iffley Road, Oxford OX4 1SD
Tel: 01865 200955 AD
IFFLEY RESIDENTIAL AND NURSING HOME
Anne Greenwood Close, Iffley,
Oxford OX4 4DN
Tel: 01865 718402 TRIANGLE, THE
Old London Road, Wheatley,
Oxon OX33 1YW
Tel: 01865 875596 OP
OP D
ISIS HOUSE CARE & RETIREMENT CENTRE (OSJCT)
Cornwallis Road,
Donnington OX4 3NH
OP D YA
ST LUKE’S HOSPITAL - OXFORD
4 Latimer Road, Headington,
Oxford OX3 7PF
Tel: 01865 228800 Christchurch Cathedral
OP
South Oxfordshire care homes
AMBER HOUSE - DIDCOT
25-27 Norreys Road, Didcot OX11 0AT
Tel: 01235 512509 MH AD
BROOK HOUSE RESIDENTIAL CARE HOME
19 Ockley Brook, Didcot OX11 7DR
Tel: 01235 818926 PD LDA MH
CHILTERNS END - OXFORDSHIRE (OSJCT)
Greys Road,
Henley-on-Thames RG9 1QR
CLEEVE LODGE
11 Elmhurst Road, Goring-on-Thames,
Reading RG8 9BN
Tel: 01491 873588 OP D
OP D
DIMENSIONS 7 WYCHWOOD CLOSE
Sonning Common,
Reading RG4 9SN
Tel: 0118 972 2678 LDA
DIMENSIONS WOODVIEW 97 WANTAGE ROAD
Didcot OX11 0AF
Tel: 01235 814939 LDA
DISABILITIES TRUST - 4 PAGES ORCHARD
Sonning Common,
Reading RG4 9LW
Tel: 0118 972 2928 LDA YA
DISABILITIES TRUST - 22 WOODLANDS ROAD
Sonning Common, Reading RG4 9TE
Tel: 0118 972 1460 LDA YA
Service
47
Advertisement
INSPIRATIONAL CARE FOR THE ELDERLY
A ca re ho m e with a differen ce
A modern purpose built home offering residential and nursing
care located in the village of Burcot, Oxfordshire. The Close
offers long-term care, short-stay convalescent and respite care
in a beautiful location close to the market town of Abingdon
and within close proximity to the city of Oxford. It is ideally set
in three acres of beautiful landscaped gardens that roll down to
the banks of the river Thames.
offers a unique environment, dedicated to each resident’s
individual needs.
Our multi–million pound redevelopment now provides some
of the best care home accommodation in the country.
Extensive investment has transformed The Close into a bright,
modern home offering three separate wings of purpose–built
accommodation coupled with excellent facilities. We are an
individual home and not part of a large chain and believe our
extensive experience and passion for caring for the elderly
There’s always something happening at The Close – whether
it’s a crossword morning with our Activities Co-ordinator, an
outing to the local garden centre or maybe just the hairdresser
or chiropodist coming in for their weekly appointments. All our
residents are free to join in as much as they want; we believe
in personal choice and you are always free to decide what you
would like to do.
We pride ourselves on treating every resident individually and
matching the care they require to their specific needs – each
resident’s Care Plan is designed to build on your strengths and
we constantly seek to improve on quality of life.
To enquire about availability or to arrange a visit, please call:
The Home Manager on 01865 407343 | www.theclosecarehome.co.uk
South Oxfordshire care homes continued
EASTFIELD HOUSE CARE HOME
Eastfield Lane,
Whitchurch-on-Thames RG8 7EJ
Tel: 0118 984 2586 GRANGE, THE
Grange Close, Goring, Reading RG8 9EA
Tel: 01491 872853 LYNDHURST RESIDENTIAL CARE HOME
Lyndhurst Road,
Goring-on-Thames RG8 9BL
Tel: 01491 871325 MAPLES, THE
Tokers Green, Reading RG4 9EY
Tel: 0118 972 4553 OP
OP D
OP D
LDA YA
ORCHARD HOUSE
High Street, Harwell, Didcot OX11 0EX
Tel: 01904 430600 OP PD MH SI YA
ORCHARD LODGE
36 Baskerville Road, Sonning Common,
Reading RG4 9LS
Tel: 0118 972 2582 OP D MH
SOTWELL HILL HOUSE
Brightwell-cum-Sotwell,
Wallingford OX10 0PS
Tel: 01491 836685 OP
TOWER HOUSE
Tower House, Reading Road, Shiplake,
Henley-on-Thames RG9 3JN
Tel: 0118 940 1197 OP
WOODLANDS
4 Gaskells End, Tokers Green,
Reading RG4 9EW
Tel: 0118 972 4913 LDA MH
South Oxfordshire care homes with nursing
ABBEYCREST NURSING HOME
Essex Way, Sonning Common, Reading RG4 9RG
Tel: 0118 970 9000 OP D
ACACIA LODGE
Quebec Road, Henley-on-Thames RG9 1EY
Tel: 01491 579100 OP D PD SI YA
CLOSE CARE HOME, THE
Abingdon Road, Burcot, Abingdon OX14 3DP
OP D PD YA
HEMPTON FIELD CARE HOME
36 Lower Icknield Way, Chinnor OX39 4EB
Tel: 01844 351766 HUNTERCOMBE HALL CARE HOME
Huntercombe Place, Nuffield,
Henley-on-Thames RG9 5SE
Tel: 01491 641792 OP D
OP D
JOHN MASEFIELD - CARE HOME WITH NURSING
PHYSICAL DISABILITIES
Burcot Brook, Lodge Burcot, Abingdon OX14 3DP
Tel: 01865 340324 PD YA
LASHBROOK HOUSE
Mill Road, Shiplake, Henley-on-Thames RG9 3LP
Tel: 0118 940 1770 OP D
LONGLANDS
Pound Lane, Cassington, Oxon OX29 4BN
Tel: 01865 881440 OP
MEADOWCROFT (OSJCT)
78 Queens Road, Thame OX9 3NQ
OP D
MEADOWS, THE (OSJCT)
Britwell Road, Didcot OX11 7JN
OP D
Service
49
Advertisement
Auditcare
Affordable Quality Care
“My mother receives excellent care: she is happy, her
needs are met and the kindness and affection given to her
from all the staff is exceptional.” Ms. J. E. C. January 2015
• Expert Dementia Care
• Palliative Care
• Person Centered Care
• Emergency Respite
• Day Care
• Elegant Rooms
• Ensuite Facilities
• Home Cooked Meals
• Range of Activities
• Competitive Fees
01865 739223
Flexible & Immediate Respite Places Available
Our 30 years of caring experience is about putting you
first. We believe in affordable quality person centered
care, so please call us to arrange a visit. You can also
email or find more information on our website.
visit www.auditcare.com
Mon Choisy
128 Kennington Road
Oxford OX1 5PE
Kirlena House
18 Kennington Road
Oxford OX1 5NZ
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
developed by the publisher
of this Directory
•
•
•
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
extra information, photos and direct website links for hundreds of providers
request a brochure
checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Richmond Letcombe Regis
Care Home
Richmond Letcombe Regis Retirement
and Care Village is all about quality of life.
Person-centred care
services includes:
• Nursing & residential care
• Dementia care
• Respite & convalescent care
• 53 en-suite bedrooms
(including one 2 bedroom
apartment)
Village facilities
• Restaurant, Bar & Café
• Bowling Green
• Wellness Spa & Gym
• Hair & Beauty Salon
• Landscaped gardens
• Full itinerary of events
and activities
01235 773970
Richmond Letcombe Regis, South Street,
Letcombe Regis, Oxfordshire OX12 9RG
www.richmond-villages.com/letcombe
50
South Oxfordshire care homes with nursing continued
MEYLAN HOUSE
136 Loyd Road, Didcot, OX11 8JR
Tel: 0203 195 0134
LDA YA
OLD VICARAGE RESIDENTIAL NURSING AND DEMENTIA CARE HOME, THE
Moulsford, Wallingford OX10 9JB
Tel: 01491 651429 RUSH COURT
Shillingford Road, Wallingford OX10 8LL
Tel: 01491 837223
OP D
OP
WATLINGTON AND DISTRICT CARE HOME
Hill Road, Watlington OX49 5AE
Tel: 01491 613400 OP D PD MH SI
WESTGATE HOUSE (OSJCT)
Millington Road, Wallingford OX10 8FE
OP D
WINTERBROOK NURSING HOME
18 Winterbrook, Cholsey,
Wallingford OX10 9EF
OP PD SI
Vale of White Horse care homes
HAVEN, THE
Radley Road,
Abingdon OX14 3PP
Tel: 01235 521801 HF TRUST - MILTON HEIGHTS
Potash Lane, Milton Heights,
Abingdon OX14 4DR
Tel: 01235 831686 LDA
LDA
LEAFIELD RESIDENTIAL CARE HOME
32a Springfield Drive, Abingdon OX14 1JF
MON CHOISY
128 Kennington Road, Kennington,
Oxford OX1 5PE
OP D PD SI
OLD STATION HOUSE (OSJCT)
Old Station Yard, Abingdon OX14 3US
HF TRUST - NO 3 & 4A MILTON HEIGHTS
Potash Lane, Milton Heights,
Abingdon OX14 4DR
Tel: 01235 827615 OP LDA YA
IRIS HAYTER HOUSE
43 Sandford Road, Littlemore,
Oxford OX4 4XL
Tel: 01865 749560 OP MH YA
KIRLENA HOUSE
18 Kennington Road, Kennington,
Oxford OX1 5NZ
OP D PD SI
KNOWL, THE
52 Stert Street, Abingdon OX14 3JU
Tel: 01235 521850 MH
OP D
Abingdon
Service
51
Advertisement
Abbeyfield Oxenford House
Residential Care for the Elderly
As a member of The Abbeyfield Society we provide a friendly purpose built home for our 25 residents in the picturesque village of
Cumnor, 4 miles from Oxford City.
Oxenford House offers its’ residents:
• 24 hour care from experienced & well trained staff
• Single bedded rooms, some with en-suite
• Visiting doctors, physiotherapist, aromatherapist, optician, hairdresser,
chiropodist & local clergy
• Daily activities & entertainment programme, including outings & pastimes
• A wide choice of freshly prepared meals which are all home cooked by our chef
• Long/short term, convalescence, holiday stays & day care – all to give families
a well-earned rest – The choice is all yours.
For more information or to arrange an informal visit,
feel free to contact us:
Tel: 01865 865116 Fax: 01865 865923
Website: www.oxenfordhouse.co.uk
Facebook page: Abbeyfield Oxenford Society Ltd
The Glebe, Cumnor, Oxford OX2 9RL
General Manager: Paulene Shaw
WHAT ARE THE CARE OPTIONS?
HOW WILL I KNOW WHICH TO CHOOSE?
WHAT IF MUM DOESN’T AGREE?
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
WHAT ARE THE CARE OPTIONS?
WHAT
IF MUM
DOESN’T
WHAT
ARE
THE AGREE?
CARE OPTIONS?
WHAT
THEDOESN’T
CARE OPTIONS?
WHAT ARE
IF MUM
AGREE?
WHAT
ARE
THE
CARE
OPTIONS?
HOW
WILL
I KNOW
WHICH TO CHOOSE?
WHAT
IF NEW
MUM
DOESN’T
VISIT THE
CARE
SELECTAGREE?
WEBSITE WWW.CARESELECT.CO.UK
WHAT
IF
MUM
DOESN’T
AGREE?
CALL CARE SELECT FOR MORE INFORMATION:
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
VISIT THE
NEW2077
CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
0800
389
VISIT THE
NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION:
0800
2077information about Oxfordshire County Council services visit www.oxfordshire.gov.uk
For further
52 389
Vale of White Horse care homes continued
OXENFORD HOUSE
The Glebe, Cumnor,
Oxford OX2 9RL
PILGRIM HOMES - FRAMLAND
Naldertown, Wantage OX12 9DL
Tel: 0300 303 1470 POPLARS, THE
Drayton Road,
Abingdon OX14 5HY
Tel: 01235 523630 STIRLINGS (OSJCT)
Garston Lane, Wantage OX12 7AX
UNITED RESPONSE - 61 ADKIN WAY
Wantage OX12 9HN
Tel: 01235 762279 OP D PD MH SI
OP D LDA
LDA
OP D
St Helen’s
LDA
Vale of White Horse care homes with nursing
ABINGDON COURT CARE HOME
Marcham Road,
Abingdon OX14 1AD
BRIDGE HOUSE
Thames View, Abingdon OX14 3UJ
OP D
OP D PD
GRANGE CARE CENTRE, THE
25 Church Green, Stanford in The Vale,
Faringdon SN7 8HU
Tel: 0844 472 5182 OAKEN HOLT NURSING AND RESIDENTIAL HOME
Eynsham Road, Farmoor, Oxford OX2 9NL
Tel: 01865 865252 OP D
COXWELL HALL AND MEWS NURSING HOME
Fernham Road,
Faringdon SN7 7LB
Tel: 01367 242985 OP D PD SI
OXFORD BEAUMONT
Bayworth Lane, Bayworth Corner,
Boars Hill, Oxford OX1 5DF
Tel: 01865 565461 Advert page 44 FERENDUNE COURT
Ash Close, Faringdon,
Oxford SN7 8ER
Tel: 01367 244267 RICHMOND VILLAGE LETCOMBE REGIS
South Street,
Letcombe Regis OX12 9JY
OP D
OP PD
OP
OP D
Service
53
Advertisement
54
Vale of White Horse care homes with nursing continued
SHRUBLANDS
Faringdon Road, Cumnor, Oxford OX2 9QY
Tel: 01865 865363 ST KATHARINE’S HOUSE
Ormond Road, Wantage OX12 8EA
Tel: 01235 762739 STOWFORD HOUSE CARE HOME
Faringdon Road, Shippon,
Abingdon OX13 6LN
Tel: 01235 538623 VALE HOUSE
Sandford Road, Littlemore, Oxford OX4 4XL
Tel: 01865 718467 OP D PD
WANTAGE NURSING HOME
Garston Lane, Wantage OX12 7AR
Tel: 01235 774320 OP D PD MH SI
OP
OP D PD SI
OP D YA
King Alfred of Wantage
West Oxfordshire care homes
BARTLETT CLOSE
1 Bartlett Close, Witney OX28 6FD
Tel: 01993 709646 BEECH HAVEN
Tel: 01608 642766 CHERVIL COTTAGE RESIDENTIAL HOME
Brighthampton, Witney OX29 7QW
Tel: 01865 300820 ENSTONE HOUSE
Cox Lane, Chipping Norton OX7 4LF
Tel: 01608 677375 HAWTHORNS
2 Bushey Ground, Minster Lovell OX29 0SW
Tel: 01993 776336 LDA
OP D
OP
OP D
LDA
HENRY CORNISH CARE CENTRE (OSJCT)
Rockhill Farm Court,
Chipping Norton OX7 5AU
OP D PD SI
JASMINE HOUSE
7 Pensclose, Witney OX28 2EG
Tel: 01993 702860 OP
MADLEY PARK HOUSE (OSJCT)
Madley Way, Witney OX28 1AT
OP D
NEWLAND HOUSE
50 Newland, Witney OX28 3JG
Tel: 01993 702525 OP
ROSEBANK CARE HOME
High Street, Bampton OX18 2JR
OP D
SHORT TERM BREAKS - APRIL COTTAGE
Ducklington Lane, Witney OX28 4TJ
Tel: 01993 773832 D LDA MH SI
SPENCER COURT (OSJCT)
Union Street,
Woodstock OX20 1JG
OP D
Service
55
Advertisement
Exceptional Care. Exceptional Luxury.
Exceptional Value.
Bridge House Care Home is an exquisite and uniquely-styled care home
in the heart of Abingdon-Upon-Thames in Oxfordshire, providing high
quality residential, nursing and dementia care in a luxurious but homely
environment.
• Care focused on individual needs
• Experienced and highly trained nursing and care team
• Complimentary membership to the Riverly Club –
spa, hairdressing salon, bistro, fitness suite, cinema
• Support for all the family
• Full programme of activities and events
Contact us today on 01235 856 002 to see what life is
like at Bridge House.
Thames View, Abingdon, Oxfordshire, OX14 3UJ
www.bridgehouseabingdon.co.uk
West Oxfordshire care homes with nursing
BEECH COURT NURSING HOME
37 Newland Street, Eynsham,
Witney OX29 4LB
Tel: 01865 883611 BEECH HAVEN
Tel: 01608 642766 CEDAR COURT CARE HOME
60 Moorland Road, Witney OX28 6LG
Tel: 01993 703536 Advert below
COTSWOLD, THE
Woodside Drive, Bradwell Village,
Burford OX18 4XA
Tel: 01993 824225
FREELAND HOUSE NURSING HOME
Wroslyn Road, Freeland,
Witney OX29 8AH
Tel: 01993 881258 OP D PD SI
OP D
OP D PD YA
OP
OP
HENRY CORNISH CARE CENTRE (OSJCT)
Rockhill Farm Court, Chipping Norton OX7 5AU
OP D PD SI
HOMESTEAD, THE
24 Flax Crescent, Carterton OX18 1NA
Tel: 01993 845754 LANGSTON, THE
Station Road, Kingham,
Chipping Norton OX7 6UP
Tel: 01608 731732 OP D
OP PD
MEADOW VIEW NURSING HOME
48 Rack End,
Standlake OX29 7SB
OP D
MERRYFIELD HOUSE NURSING HOME
33 New Yatt Road,
Witney OX28 1NX
Tel: 01993 775776 OP D PD LDA SI
MIDDLETOWN GRANGE
Middletown, Hailey,
Witney OX29 9UB
OP D LDA
MILL HOUSE
30-32 Bridge Street,
Witney OX28 1HY
Tel: 01993 775907 OP
OLD PREBENDAL HOUSE, THE
Station Road,
Shipton-under-Wychwood,
Chipping Norton OX7 6BQ
Tel: 01993 831888
OP PD SI
RAMPING CAT NURSING HOME
White Hill, Burford OX18 4EX
TALL TREES
Burford Road,
Shipton Under Wychwood,
Chipping Norton OX7 6DB
Tel: 01993 833833 OP D
Advertisement
Cedar Court Care Home
Cedar Court design is modern and spacious with a lot of natural light. It is a Registered
Home for Older People with Nursing and Dementia Care Needs. It is registered with
the Care Quality Commission and is within easy reach of local shops, and major road
routes such as the A40 to Oxford and London.
60 Moorland Road, Witney, Oxfordshire OX28 6LG
t: 01993 703 536
[email protected]
www.lifestylecare.co.uk/cedar-court/
Service
57
Meadow View
NURSING HOME
For the extra ca re you deserve
Set in four acres of beautiful grounds and backing on to open countryside. Meadow View
Nursing Home is situated in the peaceful village of Standlake, about four and a half miles from
Witney in Oxfordshire.
Our aim is to help residents achieve and maintain their maximum potential - physically,
psychologically, socially and spiritually throughout their stay.
Meadow View Nursing Home aims to provide its service users with a secure, relaxed, and
homely environment in which their care, well-being and comfort is of prime importance.
Our extensive services include:
•
•
•
•
•
•
•
•
Long term, convalescence care & holiday stay
Well trained, refined and friendly caring staff
Single, shared & en-suite facilities
Excellent home cooking
Open visiting hours
Extensive activities & outings programme
Visiting GP, chiropodist & hairdressing
Occupational therapy
‘ W e h a ve a n
ex ce lle nt re p ut at io
fo r p ro v idin g f rie n n
dly
p ro fe ss io n a l 24 h o ,
ur
n u rs in g ca re ’
For more information or to arrange a visit please contact us on
(01865) 300205
or visit our website at
www.meadowviewnursinghome.co.uk
48 Rack End, Standlake, Oxon OX29 7SB
Notes
59
Index
Advertisers are in bold
1 to 1 Care
23
A
Crossroads Care (Oxford)
25
D
Isis Court (OSJCT)
A G Palmer House
23
Dashwood25
Acquire Care Ltd
23
Day and Nightcare
Assistance25
Allied Healthcare - Oxford 23
Amber Healthcare
Autumn Years Care
23
23
B
Day and Nightcare
Assistance (HO)
25
Day and Nightcare Live-in
Care Ltd
25
Bailey Care Services
23
Barnardo’s Sycamore
Resource Centre
23
Bluebelles Limited
23
E
Bluebird Care (Cherwell)
23
Earlmont House
25
Bluebird Care (Oxford)
23
Elite Care Agency
25
Bluebird Care
(South Oxfordshire)
23
Brownbill Associates
Limited23
C
Care Bureau Ltd, The
23
Care Compassion and
Conversation Ltd
23
Care Outlook (Oxford)
23
Care with Care
23
Care2Care23
Caremark (Oxford)
23
Caremark (West
Oxfordshire & Cherwell) 23
Caretree Limited
23
Caring Company, The
(Oxon)23
Didcot Self Directed
Support Service
25
F
Flexicare
(Oxford and Abingdon)
25
G
Gemini Exclusive Care Ltd Rowood House
25
Golden Services
25
Goldsmith Personnel Limited
(Oxfordshire)25
Greigcare Limited
25
H
Henley Care Limited
25
HF Trust - North Oxfordshire
DCA25
HF Trust - Oxon Vale DCA
I
25
27
L
Laurel Leaf Support Limited 27
Laurel Tree Care Ltd
27
Life Path Trust Limited
27
Lifecarers Banbury at
Bright Yellow Group
27
Lifecarers Witney at Bright
Yellow Group
27
M
MacIntyre Central England
Support27
Mary Knowles Homecare
Partnership, The
27
Mears Care - Oxford
27
MiHomecare Carterton
27
Moorlands Daytime
Support27
Mumby’s Homecare
Support Limited
27
My Carer
27
N
Nationwide Care Services
Ltd (Oxford)
27
Oxfordshire Children Young People & Families 29
Oxon Help at Home
29
P
Paterson Health and
Social Care
29
Pechiv Care Services
29
PLL Care Services
29
Premier Personal Care
Limited29
Principal Medical Limited
Registered Office
29
Q
Quality + Care Solutions
Limited29
R
Radis Community Care
(Oxford)29
Real Life Options
29
Richmond Village
Letcombe Regis DCA
29
Risborough Carers Ltd
29
Royal Mencap Society Oxford Domiciliary Care
31
S
North Cherwell Supported
Living Scheme
27
Sarah’s Carers LLP
31
Sevacare - Banbury
31
Nurse Plus & Carer Plus
UK Ltd
Shotover View
31
27
O
Slade House (Social Care –
Oxon City and South DCA)31
Cedarwood Care
23
HF Trust - South Oxfordshire &
Berks DCA
25
Centurion House
23
Home Helpers Care Limited 27
Olive Tree Services
Charterville Care at Home
Limited25
Home Instead Senior Care
(Oxford)27
Orchard Meadows
(OSJCT)29
Style Acre
31
SureCare Oxfordshire
31
Cherry Care Services Ltd
Home Instead Senior Care
Swindon27
Oxford Aunts
29
Oxford Beaumont DCA
29
V
Home With You Limited
27
Oxford Domiciliary Care
29
Oxford Health NHS
Foundation Trust - HQ
29
Oxford House
29
Oxford Private Care
29
25
Cherwell Care Services
Limited25
Chiltern Centre, The
25
Homecomforts27
Civicare Oxford Ltd
25
Housing & Care 21 Erdington House
Community Voice Ltd
Oxfordshire Domiciliary
Support)25
Countywide Caring Ltd Domiciliary Care Office
60
25
27
Housing & Care 21 Stanbridge House
27
Housing & Care 21 Windmill Place
27
Oasis Private Care Limited 29
29
Oxford Supported Living
Scheme (The Camden
Society)29
Slade House (Social Care –
Oxon West and
North DCA)
31
Viking House Short Breaks
Service (Midlands Region) 31
VJ Carers Limited
31
W
West Oxfordshire Supported
Living31
Westminster Homecare
Limited (Oxford)
31
Care homes / care homes with nursing
A
Abbeycrest Nursing Home 49
Abingdon Court
Care Home
53
Acacia Lodge
49
Agnes Court - Care Home
with Nursing Physical
Disabilities43
Albany Care Home, The
45
Amber House - Didcot
47
B
Banbury Heights
Nursing Home
43
Bartlett Close
55
Bayberry Clinic
41
Beech Court
Nursing Home
Beech Haven
57
55, 57
Bridge House
53
Brookfield45
Brook House
Residential Care Home
47
C
Cedar Court Care Home 57
Chervil Cottage
Residential Home
Cherwood House
Care Centre
55
41, 43
Chilterns End Oxfordshire (OSJCT)
47
Cleeve Lodge
47
Close Care Home, The
49
Cotswold, The
57
Coxwell Hall and Mews
Nursing Home
53
D
Disabilities Trust - 4 Pages
Orchard47
Hempton Field
Care Home
Disabilities Trust - 22
Woodlands Road
Henry Cornish
Care Centre (OSJCT)55, 57
47
E
Eastfield House
Care Home
49
HF Trust - Milton Heights 51
49
43
Homestead, The
57
Lyndhurst Residential
Care Home
49
47
Howard House Project
47
Enstone House
55
Huntercombe Hall
Care Home
49
I
41
Iffley Residential and
Nursing Home
47
Featherton House
41
Iris Hayter House
51
Ferendune Court
53
Fewcott House
Nursing Home
43
Isis House Care &
Retirement Centre
(OSJCT)47
Freeland House
Nursing Home
57
Islip Road, 27
Glebefields Care Home
43
Glebe House (OSJCT)
41
Godswell Park
43
Gosford House
41
Grange Care Centre, The
53
Grange, The
49
Green Gates
Nursing Home
45
Green Pastures Christian
Nursing Home
43
H
Haven, The
51
Hawthorns55
41
Longlands (OSJCT)
House 2 Slade House
G
Ley Community
Drug Services
41
43
Fairholme House
51
Holt Farm Care Limited
Eden House
Residential Home III
43
Leafield Residential
Care Home
Longlands49
43
Fairfield
Residential Home
49
HF Trust - No 3 & 4a Milton
Heights51
Eden House
Residential Home I
F
Lashbrook House
43
J
Jasmine House
55
John Masefield Care Home with Nursing
Physical Disabilities
49
Julie Richardson Nursing
Home, the
43
K
Kirlena House
51
Knowl, The
51
L
M
Madley Park
House (OSJCT)
55
Manor House
Nursing Home
43
Maples, The
49
Marston Court
(OSJCT)45
Meadowcroft
(OSJCT)49
Meadows, The
(OSJCT)49
Meadow View
Nursing Home
57
Merryfield House
Nursing Home
57
Meylan House
51
Middletown Grange
57
Mill House
57
Mon Choisy
51
N
Newland House
55
O
Lady Nuffield Home, The 43
Oaken Holt Nursing and
Residential Home
Lake House (OSJCT)
41
Old Prebendal House, The 57
Langford View
(OSJCT)43
Old Station House
(OSJCT)51
Old Vicarage Residential Nursing and Dementia
Care Home, The
51
Dimensions 7 Wychwood
Close47
Headington
Care Home, The
45
Langston, The
Dimensions Woodview 97
Wantage Road
47
Heathfield House
Nursing Home
43
Larkrise Care Centre
(OSJCT)43
57
53
61
Index continued
Care homes / care homes with nursing continued
49
Rosebank
Care Home
55
Stirlings (OSJCT)
53
Oxenford House
53
Rush Court
51
St John’s Home
45
Oxford Beaumont
53
S
St Katharine’s House
55
Oxford Respite Service
45
Short Term Breaks - 69
Neithrop Avenue
Orchard House
49
Orchard Lodge
P
Piggy Lane, 4
41
Pilgrim Homes - Framland 53
Poplars, The
53
R
Stewart House Care Home41
41
Short Term Breaks - April
Cottage55
Stowford House Care Home
55
Wardington House
Nursing Home
43
T
Watlington and District
Care Home
51
Sotwell Hill House
Tower House
49
Ramping Cat
Nursing Home
57
Richmond Village
Letcombe Regis
St Andrew’s Residential Care
Home Limited
45
53
Ridings, The
41
St Anne’s Residential
Care Home
41
W
55
57
Spencer Court (OSJCT) 55
55
Wantage Nursing Home
Tall Trees
Southerndown43
Vale House
St Luke’s Hospital - Oxford 47
Shrublands55
49
V
Westgate House (OSJCT)51
Townsend House
(OSJCT)45
Winterbrook
Nursing Home
Triangle, The
Woodlands49
47
U
Y
United Response 61 Adkin Way
Yarnton Residential and
Nursing Home
53
51
43
Other advertisers
Bupa45
Helping Hands
Advert inside front cover
Care Choices Website
Link Homecare
22
My Care My Home
30
26, 50
Care Select
52
DoCare24
Promedica2428
Freedom Care Services
Protection & Investment Ltd 28
GreenSquare26
Advert inside back cover
Rojene Live-in Care
28
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for
any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support
any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES
Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-910362-47-1 Printed in England.
Ref. No: 4001/Oxfordshire2/0615. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.
This publication is available free of charge from Oxfordshire City Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper.
Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.
Senior Sales Executives: Elaine Green, Debbie Feetham. Sales Executives: Steve Howett, Rachel Joseph, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
DGN: 00005/1/v2
Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.
Published 06/15
Distribution: David Mulry. Photograph credits: Oxfordshire County Council.
Review 06/16
62
With prudent planning
care fees do not need to
be a problem
We look to provide you with:
A guaranteed income for life
The ability to live in the home of
your choice
No fear that your money will run out
The provision for rising care costs
Peace of mind for you and your family
Please call 01344 636374
or 0118 9821710 to speak to
our specialist advisor Daniel
Kasaska or visit our website
www.pil.uk.com for more
information.
If you prefer you can email
[email protected], or simply
cut out and return the
attached coupon.
Return to:
Protection & Investment Ltd
Index House, St Georges Lane,
Ascot, Berkshire SL5 7ET
Authorised and Regulated by the Financial Conduct Authority
Master Practitioner of Symponia and accredited member of the Society of Later Life Advisers (SOLLA)

Oxfordshire Support Finder - support and care guide for adults

Transcription

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