Optimise ALL types of customer contact at

CC04Insert_Amend 27/5/04 4:07 pm Page 1
3 easy ways to register
Online: www.callcentre-expo.com
By Fax: +44 (0) 870 429 4521
By Post: Call Centre Expo 2004, Data House, Curriers Close, Tile Hill, Coventry, CV4 8AW, UK
For further information please call our visitor hotline on +44 (0) 870 429 4520
IMPORTANT - Please complete this form in BLOCK CAPITALS and tick the relevant boxes.
Photocopy this form for a colleague.
Mr/Mrs/Miss/Ms/Dr:
When and where
Call Centre Expo 2004 takes place on Wednesday 29th and Thursday 30th
September 2004 in Hall 9 of the Birmingham NEC (National Exhibition Centre).
Opening times are 10am - 5pm both days.
Getting to the Birmingham NEC
Forename:
The Birmingham NEC can easily be reached by car, train or bus and
Birmingham International Airport is close by connecting you to all
major European destinations.
Surname:
Job Title:
Company Name:
Address:
Town:
County/Country:
Postcode:
CMP Information may from time to time send information updates about Call Centre Expo and other relevant CMP Information events
and products. Your email data will not be passed on to third parties.
Within easy reach of the M1, M6, M40 and M42, the NEC is well
sign-posted from every approach and offers parking facilities for
17,000 cars.
Email:
By providing your email address you consent to being contacted by email for direct marketing purposes by CMP Information Ltd.
Tel:
Fax:
The NEC has main line connections to all major cities through
Birmingham International. Trains leave London from Euston
and Watford Junction.
Mobile:
By providing your mobile no. you consent to being contacted by mobile for direct marketing purposes by CMP Information Ltd.
TRADE SHOW ONLY. UNDER 16’s WILL NOT BE ADMITTED. NO STUDENTS EXCEPT BY PRIOR ARRANGEMENT
1. YOUR MAIN AREAS OF
INTEREST/INVESTMENT
(TICK AS MANY AS APPROPRIATE)
18
01
03
02
24
19
22
04
05
21
06
07
08
09
11
25
12
23
13
14
10
15
16
17
20
99
Associations
Automated Call Distributor
Computer Telephone
Integration
Consultancy
Customer Analysis & Profiling
Customer Relationship
Management
Databases
Design & Furniture
Diallers
E-commerce/Web-enablement
Hardware
Headsets
Helpdesks
Multimedia
Outsourcing (CC Services,
Telemarketing, Business
Continuity)
Quality Monitoring/Analysis
Recruitment
Sales Force Automation
Siting/Location
Software (Call Centre, Sales
& Marketing, CRM)
Training & Development
Voice/Data Processing
Voice Messaging
Voice/Data Recording
Workforce
Management/Optimisation
Other, please specify
2. WHICH BEST DESCRIBES YOUR
POSITION? (TICK ONE BOX ONLY)
01
Owner/Proprietor
02
Board Director
03
Non-Board Director
04
Manager with staff
05
Manager without staff
06
Consultant
07
Executive
99
Other, please specify
3. WHAT IS YOUR JOB
FUNCTION/DEPARTMENT
(TICK ONE BOX ONLY)
04
10
13
11
12
06
15
02
14
01
07
08
09
05
03
99
Call Centres/Contact Centres
Corporate/Line of Business
Management
Customer Relationship
Management
Customer Service
Facilities/Office Management
Helpdesk
HR/Training/Recruitment
IT/MIS
Marketing
Networks/LAN
Sales/New Business
Software Development
Strategy/Planning
Technical Support
Telecommunications
Other, please specify
16
18
99
Transport/Distribution/Freight
Utilities (Gas/Water/Electricity/Energy)
Other, please specify
5. NUMBER OF EMPLOYEES:
(TICK ONE BOX ONLY)
01
03
05
1-49
250-499
1000-4999
02
04
06
50-249
500-999
5000+
Fly to Birmingham International Airport. A regular bus service
will take you straight from your plane to the exhibition.
If you fly to any London airport you can also catch various
connecting trains to Birmingham International/NEC.
For further information visit www.callcentre-expo.com
or call National Rail Enquiries on +44 (0) 845 748 4950
For all your accommodation needs contact Res-O-Tel on +44 (0) 20 8722 6920
6. AT WHAT STAGE OF THE BUYING
CYCLE ARE YOU?
(TICK AS MANY AS APPROPRIATE)
01
02
03
04
05
06
Learning about call centres
Investigating suppliers
Producing specifications
Buying
Implementing
Upgrading
The Call Centre Expo Conference 2004
29-30 September
Running alongside
the exhibition
7. HOW MANY CALL CENTRES IN
YOUR ORGANISATION?
4. YOUR COMPANY'S MAIN ACTIVITY:
(TICK ONE BOX ONLY)
09
03
13
07
19
10
11
12
17
01
02
05
08
06
14
15
04
21
20
Central/Local Government/
NHS/Health Trust
Computer Hardware/
Software/Manufacturer/Author
Construction/Engineering
Defence/Military
Dotcom
Education
Emergency Services
Finance/Banking/Insurance
Holidays/Hotel/Leisure
IT/Communications
Dealer/Distributor
IT/Communications
VAR/Integrator
IT/Management Consultancy
Manufacturing
Marketing/Media Services
Oil/Chemical
Retail/Mail Order
Telecommunications
Telemarketing/
Outsourced call centre services
Training/Recruitment
Optimise ALL types
of customer contact at:
(TICK ONE BOX ONLY)
01
03
None
2
02
04
1
3 or more
8. HOW MANY CALL CENTRE AGENTS
IN YOUR ORGANISATION?
Europe’s premier conference
for call centre & customer contact solutions
(TICK ONE BOX ONLY)
06
02
04
None
20-49
100-199
01
03
05
Under 20
50-99
200+
9. WHAT IS YOUR ANNUAL CALL
CENTRE BUDGET? (TICK ONE BOX ONLY)
01
Up to £100,000
02
£100,001 - £300,000
03
£300,001 - £500,000
04
£500,001 - £1m
05
£1m +
10. YES, I WOULD LIKE A REGULAR FREE
SUBSCRIPTION TO CCF MAGAZINE
(Tick to subscribe)
• 90% case study led content from the very best end-users
• Unique 3 track modular format - book from
1-8 sessions and build your own personalised programme
Book online now @ www.callcentre-expo.com or
call +44 (0) 870 429 4520 for a conference programme
Sponsored by
Supported by
Official Online
Partner
Signature: _________________________
Date:
/
/ 2004
The publisher reserves the right to limit
the number of free subscriptions
Please send me details on the Call Centre Expo 2004 Conference
Please send me .......... additional tickets for Call Centre Expo 2004
Please send me more information about exhibiting at Call Centre Expo 2004
Information you supply to CMP Information Ltd may be used for publication (where you provide details for inclusion in our directories or catalogues and on our websites) and also to
provide you with information about our products or services in the form of direct marketing activity by phone, fax or post. Information may also be made available to 3rd parties on a
list lease or list rental basis for the purpose of direct marketing. If at any time you no longer wish to (i) receive anything from CMP information Ltd or (ii) to have your information
made available to 3rd parties, please write to the Data Protection Co-ordinator, Dept CCE259, CMP Information Ltd, FREEPOST LON 15637, Tonbridge, TN9 1BR or Freephone 0800
279 0357 quoting the following codes: (i) CCE259C, (ii) CCE259T
Europe’s premier exhibition &
conference for call centre &
customer contact solutions
...in-house...outsourced...offshore...at-home...
Sponsored by:
Supported by:
www.cca.org.uk
Official Media Supporters
VIP Scheme Sponsor
Organised by
Register for free entry (saving £20) at
www.callcentre-expo.com
CC04Insert_Amend 27/5/04 4:08 pm Page 2
We’re talking all
the leading players
Whether you are looking to develop or set-up an in-house call or contact centre,
customer service or telemarketing department, or are looking to outsource a new or existing
operation - find all the answers at Call Centre Expo 2004 - after all everyone else will!
PEOPLE
STRATEGY
Source suppliers who will help
you develop the most effective
HR strategy to effectively manage
staff recruitment, retention,
training and workforce
management.
TECHNOLOGY
Discover all the answers: whether
you are focusing on how your
call centre is integrated into your
CRM strategy or are looking to
optimise profit margins.
Evaluate all the technology
solutions available from ACD’s,
IVR, VoIP and software to
headsets, hardware and
infrastructure.
So, whether you are Board Level or Operational; a Director or a Manager from any of the following functions:
Call / Contact Centre • Customer Service / CRM • Sales / Marketing • IT / Telecoms • HR • Facilities
...discover all the very best solutions to all your customer contact needs at Call Centre Expo 2004.
In-house vs Outsourced
At-home vs Offshore
Inbound vs Outbound
ACD vs IP Technology
Call Centre to Contact Centre
Cost to Profit
Whatever challenges you face - there are even more solutions at this year’s event, with:
•
Over 250 of Europe’s leading suppliers – the ONLY chance
in 2004 to compare hundreds of products and services, many
never seen before - all under-one-roof
•
Free Innovation & Advice Centre, hosted by Sabio
– free 1-2-1 session with a leading consultant –
plus “live” demonstrations of real innovation
•
The Call Centre Conference – featuring the best of the best
case-study led sessions and Masterclasses for in-depth workshop
style learning
•
European Call Centre Awards 2004
– Europe’s most prestigious annual awards
celebrating excellence in the industry
PLUS – NEW FOR 2004 – FREE DAILY KEYNOTE SESSIONS WITH INDUSTRY GURUs
DAY 1 - 29th September 12.30-13.30
How sensational customer experiences
create competitive advantage
Chris Daffy, Founder of the Academy of Service Excellence,
Author of bestseller "Once a Customer - Always a Customer"
DAY 2 - 30th September 12.30-13.30
Contact centre - value today or death
tomorrow
Merlin Stone, IBM Professor of Relationship Marketing,
Bristol Business School, Business Research Leader, IBM
Register now for FREE entry (saving £20) at www.callcentre-expo.com
and receive your badge and Preview magazine in advance
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Advantage West
Midlands
Alcatel
Amcat
Answercall Direct
Armstrong
Communications
ASC Telecom
Ascent Technology
Atrium
Communications
Audentify
Azzurri
Barbados Investment
& Devlpt Corp
beCogent
Berlin Business
Development
Best Practice Training
& Development
Britannic
Technologies
Broadsystem
bss
BT Business
BT Contact Central
Business Systems
Call Center Poland
Call Centre
Technology
Call Media
Capscan
CCF
CCMA
CIM
Clement Clarke
Communications
CM Insight
Comms Dealer
Communicate
Concerto Software
Connections
Convergys
Corporate Direct
CRM
Cumbria Inward
Investment Agency
Customer Service
News
Customer
Management
Datalinx
Data Locator Group
Dialogue Group
Dictaphone
DM Business
Eckoh Technologies
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edexcel
Empirix
Exact Abacus
Excell Contact
Centres
FIPA Tunisia
Fluency Voice
Technology
GemaTech
Genesis
Genesys
Telecommunications
Laboratories
GMT Corp.
Hull & East Riding
Location Solutions
Improvement
Solutions
inkfish call centres
Inova Corporation
InsightExec
Institute of Customer
Service
Instranet
Distribution
Interactive
Intelligence
interdec working
spaces
Intervoice
Invest in France
Agency
InVision Software
LBM
Leisure Vouchers
Locate In Kent
Edexcel
MDP
Marketing Week
Mary Gober
International
Merchants
MGT
MM Group
Oak Telecom
Objective Business
Solutions
OC5
Opal Telecom
Open Wave
Performix
Technologies
Pipkins
Plantronics
Precision Marketing
Premier Business
Audio
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Prime Behavioural
Technologies
Professional Planning
Forum
Prolog
Pulse
QAS
Q-Max Systems
Quality Plus Callscan
Quality System
Solutions
Redstone
Communications
Remploy Offiscope
RHL
Retell
Rockwell FirstPoint
Contact
Sabio
Scottish Development
International
Search Consultancy
Sennheiser
Sinclair Voicenet
Skillsarena
SOS Communications
Source One
Communications
SRC
Studio Moderna
Swan Solutions
Symon
Communications
SynTelate
Targetfour
Team South Africa
Telegenix
Teleopti
Telephony@Work
TeleWare
Texas Digital Systems
Touchbase
UK Data IT
Ventura
Verint Systems
Veritape
Virgin Incentive
Voice Integrated
Products
West Lothian Council
Welsh Development
Agency
WHSmith Promotions
Witness Systems
WNS Global Services
Correct at time of print 12/5/04
Just some of the exhibitors at this year’s show for the latest exhibitor list and all show information visit:
www.callcentre-expo.com