February - Greater Los Angeles Chapter
Transcription
February - Greater Los Angeles Chapter
LEADERSHIP Exchange Published Monthly For Members Of The Greater Los Angeles Chapter Of The Association Of Legal Administrators February 2007 • Volume 5 • Issue 2 THE RESOURCE FOR LEGAL ADMINISTRATORS Descanso Gardens Beautiful Every Season ... 10 / MANAGEMENT SKILLS AND PERSONAL CHARACTERISTICS POSSESSED 12 / A LAWYER’S DOZEN 14 / RECORD RETENTION: What To Hold, When To Fold 16 / WHAT’S A LITTLE PROFANITY AMONG FRIENDS? 18 / HILDEBRANDT HEADLINES If you think you can’t spare the time to hire, we’ve got you covered. And as your legal recruiting business partner, we understand that you need to find the right talent, and you need to find it right away. At Robert Half Legal, we are faster at providing you with highly skilled candidates because of the depth of our network. We currently have over 90,000 legal professionals in our database with 5 plus years of legal experience—all of whom have been personally interviewed and evaluated. And with over 30 offices in North America, that means help is always just a phone call away. project placement legal search legal support Westwood · Downtown Los Angeles · Irvine 800.870.8367 roberthalfleg a l . c o m © Robert Half Legal. An Equal Opportunity Employer. 0306-5301 2 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Something’s missing...Your Firm Name! Allen Matkins, et al. Alschuler, Grossman, Stein, Kahan Appel Law Partners, LLP Appleton, Blady, & Magnanimo Asherson & Klein Avila & Peros, LLP Backus, Bland & Weber, LLP Baker, Keener & Nahra, LLP Bate, Peterson, Deacon, Zinn & Young Berman, Berman & Berman, LLP Bonne, Bridges, Mueller, O’Keefe & Nichols Bowman and Brooke Bradley & Gmelich Bryan Cave Buchalter Nemer Burke, Williams & Sorensen, LLP Caldwell, Leslie, Newcombe & Pettit Carlsmith Ball Carpenter & Rothans Carroll, Burdick & McDonough, LLP Case Knowlson, et al. Chapman Glucksman & Dean Costell & Cornelius Law Corporation Countryman & McDaniel Cox, Castle & Nicholson Crowe & Rogan, LLP Curiale Dellaverson Hirschfield Kraemer & Sloan Daar & Newman, PLC Dale, Braden & Hinchcliffe Daniels, Fine, Israel & Schonbuch De Castro, West, Chodorow, Glickfeld & Nass, Inc. DLA Piper Rudnick Gray Cary US, LLP Ernster Law Offices Ervin, Cohen & Jessup, LLP Fagelbaum & Heller, LLP Fairbank & Vincent Fellman & Associates Finestone & Richter Fonda & Fraser Ford & Harrison, LLP Fox & Sohagi, LLP Frandzel Robins Bloom & Csato, L.C. Freeman, Freeman & Smiley Friedman & Solomon, LLP Fuchs & Associates, Inc. Fulwider Patton Lee & Utecht, LLP Gemmill, Thornton & Baldridge, LLP Gibbs, Giden, Locher & Turner, LLP Gilbert, Kelly, Crowley & Jennett, LLP Golob, Bragin & Sassoe Goodson & Wachtel Greenberg Traurig, LLP Greenberg, Fields & Whitcombe, LLP Greenberg, Glusker, Fields, et al. Guth Christopher, LLP Haight, Brown & Bonesteel Hammel, Green and Abrahamson, Inc. Hamrick & Evans Haney, Buchanan & Patterson, LLP Hart, King & Coldren Hooper, Lundy & Bookman, Inc. Irell & Manella, LLP Ivie, McNeil & Wyatt Jeffer, Mangels, Butler & Marmaro, LLP Jenkens & Hogin Johnson & Rishwain, LLP Jones, Kaufman & Ackerman, LLP Kabateck Brown Kellner, LLP Kajan, Mather & Barish Kalcheim/Salah Kane, Ballmer & Berkman Kehr, Schiff & Crane, LLP Kelly Lytton Mintz & Vann, LLP Kessel & Associates Kessler & Kessler, ALC Kimball, Tirey & St. John Kolodny & Anteau Kramer & Jacob, LLP Kreindler & Kreindler, LLP Landmark Law Group, LLP Law Offices of Harold J. Light Law Offices of Jerome Yelsky Law Offices of Mark Weidmann Law Offices of Marshall S. Zolla, APC Law Offices of McKay and Meyer Law Offices of Michael Oran Law Offices of Paul L. Stanton Law Offices of Rodney T. Lewin Law Offices of Timothy McGonigle Leven & Seligman Levene, Neale, Bender, Rankin & Brill, LLP Liebert Cassiry Whitmore Lim, Ruger & Kim Liner Yankelevitz Sunshine & Regenstreif, LLP Litco Loeb & Loeb Luce, Forward, Hamilton & Scripps, LLP Margolis & Morin, LLP Martin H. Blank, Jr., Attorney at Law McNicholas & McNicholas, LLP Miller & Holguin Milstein Adelman & Kreger, LLP Morrison & Foerster, LLP Newmeyer & Dillion Nossaman, Guthner, Knox, & Elliott, LLP Obrestein, Kibre & Horwitz, LLP Orrick, Herrington & Sutcliffe Parker Milliken, et al. Paul, Hastings, Janofsky & Walker, LLP Peitzman, Weg & Kempinsky, LLP Perkins Coie Pircher, Nichols & Meeks Pond North, LLP Rein Evans & Sestanovich, LLP Reish Luftman Reicher & Cohen Riley & Reiner Rintala, Smoot, Jaenicke & Rees Robinson, Diamant, et al. Rosenfeld, Wolff, Aronson & Klein Rutter Hobbs & Davidoff Samuelson, Gonzalez, Valenzuela & Brown Sauer & Wagner, LLP Schaffer, Lax, McNaughton & Chen Schwartz & Janzen, LLP Shaub & Williams Shea Stokes & Carter Silver & Freedman Simpson Thatcher & Bartlett Somers & Somers, LLP Spolin Silverman & Cohen, LLP Stapke & Harris, LLP Steptoe & Johnson Strumwasser & Woocher, LLP Sullivan & Cromwell Swerdlow Florence Sanchez & Rathbun The Krasnove Law Firm The Law Offices of Raymond Paul Johnson The Quisenberry Law Firm Troy & Gould Tyre Kamins Katz & Granof Van Etten, Suzumoto & Becket, LLP Verboon, Milstein & Peter, LLP Verus Law Group Weinstein, Eisen, Weiss, LLP Weinstock, Manion, Reisman, et al. Weston Benshoof Rochefort Rubalcava & MacCuigh, LLP Wilson Borys, LLP Wolf, Rifkin, Shapiro & Schulman, LLP Wolfsdorf Associates Yoka & Smith, LLP (Partial Listing) OverniteExpress Have you taken advantage of the best overnight shipping company in the state? overniteexpress.com 1-800-683-7648 (OVERNITE) Your full service systems integrator installing and maintaining computer systems for law firms and businesses since 1974. Call us, let’s talk about your firm’s IT needs – we get IT. (800) 421-7151 • www.wamsinc.com Contact: Contact: Kevin Kevin Haight Haight •• [email protected] [email protected] February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 3 TABLE OF Contents FEATURED ARTICLES INSIDE THIS ISSUE President’s Message.............................................................6 Editor’s Message ..................................................................7 Calendar & Save The Date ............................................ 8 & 9 HR Challenges ....................................................................20 Membership Information............................................ 22 & 28 Board of Directors...................................................... 24 & 25 2007 Labor Law Conference Photos......................... 26 & 27 New Members & Member Updates ....................................29 Section Reports ..................................................................29 Brain Teaser (Suduko).........................................................30 Office Leasing .....................................................................38 Technology Tip....................................................................40 SOS — Succeed Over Stress.............................................42 Vendor Spotlight .................................................................46 VENDOR PARTNERS Aflac ....................................................................................33 Berbay Corporation ............................................................47 City National Bank ...............................................Back Cover Davidson Legal Staffing......................................................21 Document Technologies, Inc. .............................................39 ESP...The IT Candidate People...........................................33 HIRECounsel.......................................................................13 HOK Interiors .....................................................................35 Hutchings Court Reporters.................................................33 Innovative Computing Systems..........................................15 Legal Option Group ............................................................19 Matura Farrington Staffing Services......................................37 Overnite Express...................................................................3 Providus ..............................................................................11 Robert Half Legal..................................................................2 Tra-Co Graphics..................................................................21 Typecraft Wood & Jones.....................................................21 United Document Storage ..................................................17 USI ......................................................................................32 WAMS ...................................................................................3 4 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 PUBLICATION Information THE GLA ALA A LEADERSHIP Exchange g The monthly magazine of the Greater Los Angeles Chapter of the Association of Legal Administrators Copyright © 2007 — All Rights Reserved • www.glaala.org MANAGING EDITOR Debbie Mogren [email protected] 213-443-3831 PUBLICATION TEAM Brian Robbins, CLM [email protected] 626-440-5200 Susan Seales [email protected] 213-633-6810 PRODUCTION Layout & Design T Tracy Dragoo [email protected] 626-487-0784 Printing Typecraft Wood & Jones T T Teresa Cherman [email protected] 213-892-4967 Debbie Klaeger [email protected] 213-443-3651 [email protected] 626-795-8093 Janet Shaw, CLM [email protected] 213-688-9500 The GREATER LOS ANGELES LEADERSHIP EXCHANGE is published monthly to provide information for the education and benefit of legal administrators, law office managers, managing partners of law firms and of corporate law departments, and others interested in law firm management. The Greater Los Angeles Chapter of the Association of Legal Administrators is not engaged in rendering legal, financial or tax counseling through this publication. No statement in this monthly magazine should be interpreted as legal, financial or tax advice. Any article, letter or advertisement published in The GREATER LOS ANGELES LEADERSHIP EXCHANGE should not be considered an endorsement by the Greater Los Angeles Chapter of the Association of Legal Administrators of the opinions expressed therein or any product(s) advertised. Contributing authors are requested and expected to disclose financial and/or professional interests and affiliations which may influence their writing position. All advertising is subject to approval by the Editor. Advertisers assume liability for all content of advertisements printed and assume responsibility for any claims based upon subject matter. GLA ALA M MISSION SS N STATEMENT S ATEME The Association of Legal Ad Administrators’ ministrato s’ mission is to im improve rove the quality uality of managem management in legal al services organizations organizations; promote and d enhance h the h competence and d professionalism f i l of legal administrators dministrattors and a allll m members mb berss of the he m management an nage eme ent tea team; am; and nd represe represent ent profes professional ssio legal management manag gem men nt a and nd m managers anager to the legal gall co community omm m nityy and to the com community mmunityy at la large. arg February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 5 PRESIDENT’S Message I’ve thought of little else over the last couple of weeks and started to look back over my life and realized that I have always pursued happiness and the things I believe would help me find it. The path to happiness and the things that make me happy have My Own Pursuit Of “Happyness” changed as much as I have over the years. When growing up, being successful in school brought me happiness – there’s noth- G reetings Friends! I struggled this month to come up ing like earning an “A” on a tough assignment. That source of joy with the inspiration to write to you. Sometimes life has transcended the years and I find, now back in school, an “A” goes so fast it seems to go by in a blur and there’s still feels very cool. Once in the working world, receiving a good just no way to fit everything in. I decided to turn my attention to evaluation, learning a new skill or overcoming a huge challenge my son who turned 16 on January 23rd. Family and friends took have all been sources of joy. Getting married and being blessed him to dinner at a restaurant of his choice and then I thought with two beautiful boys provided much happiness too. The best about doing something I hadn’t done in a very long time – go part of having kids, I think, is watching the evolution of their perr to a movie. The one movie that had really grabbed my attention sonalities. Probably my greatest source of happiness is linked to recently was The Pursuit of Happyness with Will Smith. It did not my kids and involves those wonderful moments of spontaneous disappoint. Every one of us left the theater quite awestruck and eruptions of laughter following a witty comment or slightly em- a resounding message has stayed with me ever since. The mes- barrassing faux pas. I love it when my eyes water and my sides sage involved the concept of our right to Life, Liberty and the ache with the laughter. My spirit soars following these episodes Pursuit of Happiness as referenced in the Declaration of Inde- and brings us all closer. Those aren’t moments you can plan for pendence. Smith’s character pondered how the author knew to or predict but you can pursue them by making sure you have op- add the word “pursuit” in the phrase “pursuit of happiness,” and portunities to be together. realized that happiness isn’t in fact something that’s guaranteed In the harder times of my life, of which the last couple of years nor does it just land in our laps. Rather, we must continuously qualify, happiness is harder to uncover. I’ve learned to recognize pursue it. I’d even say we must covet it for it can be elusive and even the smallest taste of happiness…the rush of air that lifts my even once found, temporary. hair just before the subway comes through the tunnel heading toward my stop; the sunlight that forces its way through the very thick clouds following a heavy rainfall; even the little collection of birds that huddle together on one power line to absorb warmth from one another. Those little things make me smile and I cling to the positive feelings they bring me and sometimes that’s just enough to get me through the day. When we get too busy and too consumed by unhappiness, it can be very hard to see these little things so we’ve got to try harder…we must “pursue” the good stuff. It’s out there all around us for the taking. What makes you happy? Are you just sitting around waiting for it to fall in your lap or do you consistently pursue it? Remember, you have the “right” to “pursue” happiness so go for it; it will most definitely be worth your trouble! Wendy 6 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 EDITOR’S Message In And About L.A. DESCANSO GARDENS F eatured on this month’s cover is the beautiful Descanso of rose settings. There is also an extensive performing arts pro- Gardens which is located in the San Rafael Hills. The gram throughout the year that includes stage and musical perforr Gardens contain over 100,000 plants and one of the mances and, there are flower and craft shows. largest displays of camellias in the world! And what timing ... the You can enjoy walking or tram tours through the Gardens. It camellias are in bloom! (Also in bloom are magnolias, cherry trees is a gorgeous setting and something the whole family can en- and daffodils with iris and lilacs soon to be in bloom.) joy. When I was growing up (yes, just a few short years ago), my For those of you who like a little history, the 160 acres that mother was a member of the Southern California Garden Club. form Descanso Gardens was purchased in 1937 by E. Man- We often went to the Gardens for different events. Even at that chester Boddy, publisher of the Los Angeles Daily News. Boddy young, easily bored, “are we done yet?” age, I found the Gardens cleared the land and built an elegant two-story mansion of 22 beautiful. It is well worth carving an afternoon out of your busy rooms which overlooks 25 acres of live oak forest and a camellia- schedule for a visit. lined driveway. The Boddy House, used today as an art gallery, is open to visitors. For the romantic among you, you can make a reservation to “Celebrate Valentine’s Day With Camellias, Candlelight and Fine Some of the more popular attractions in the Gardens include: a lake that hosts migratory birds, a Japanese garden with pools Dining at Descanso!” For more information visit the website at www.descansogardens.org. and waterfalls and the International Rosarium featuring thousands Debbie Descanso Gardens Beautiful Every Season ... Look throughout the magazine for other beautiful plants and flowers from Descanso Gardens February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 7 FEBRUARY Calendar DATE EVENT TIME & LOCATION CONTACT 1 GLA ALA Board of Directors Meeting 5:30 PM to 8:30 PM Beverly Hills Country Club 3084 Motor Avenue (at Manning), Los Angeles, CA 90064 Wendy Sweet [email protected] 213-630-8232 8 CLM Study Group Accounting and Financial Management Speaker: Mike Palmer 6:00 PM to 8:30 PM City National Bank 555 S Flower Street, 18th Floor Los Angeles, CA 90071 Janet Krause [email protected] 310-712-6474 GLA ALA 2007 Annual Meeting 13 “Living Right Side Up in an Upside Down World” The Importance of Integrity in Today’s Workplace Guest Speaker: David W. Thomas 11:30 AM to 1:30 PM Omni Hotel 251 S. Olive Street Los Angeles, CA 90012 Ken Sweet [email protected] 213-417-5366 RSVP by February 7, 2007 ALA Teleseminar 14 15 15 Can the Internet Really Provide Free Long Distance Calling — For Firms of Any Size? Program Time: 11:00 AM to 1:00 PM http://www.alanet.org GLA ALA Small Firm Section Meeting 12:00 PM to 1:30 PM TBD Jean Jewell [email protected] 310-712-6167 Magazine Articles and Ad Deadline for March Issue 20 GLA ALA Multi Office Section Meeting 12:00 PM to 1:30 PM McDermott Will & Emery 2049 Century Park East, Suite 3400 Los Angeles, CA 90067 Murray Heltzer [email protected] 310-551-9373 22 CLM Study Group Legal Industry Insurance Knowledge Speaker: Kelley Milks, Ahern Ins. 6:00 PM to 8:30 PM City National Bank 555 S Flower Street, 18th Floor Los Angeles, CA 90071 Janet Krause [email protected] 310-712-6474 24 Legal Profitability Learning Workshop 8:30 AM to 4:00 PM City National Bank 555 S Flower Street, 18th Floor Los Angeles, CA 90071 Mary McDonnell [email protected] 818-955-6228 FOR MORE INFORMATION ON THESE AND FUTURE EVENTS SEE WWW.GLAALA.ORG AND WWW.ALANET.ORG The 2007 Education Conference You Can’t Miss! - April 30 - May3 I]Z'%%,:YjXVi^dcVa8dc[ZgZcXZNdj8VcÉiB^hh# :YjXVi^dcVa 8 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 REGISTER Today! Monopoly! Scrabble! 00,.+$3/4,,1/35,+-10')) !)$'*$ Are You Tired Of The Same Old Game? Come Learn A New Game! Legal ProfitAbility® A one day learning workshop, built around a hands-on board game which simulates a law practice and which enables you to: 8!23%13(%*!1'/.!.$#/.#%032/&&).!.#%!23(%7!00,73/!,!6&)1- 8%%(/60!13.%12;"42).%22$%#)2)/.2)-0!#3#!2(&,/6!.$01/&)3 8!,#4,!3%3(%0!7"!#+3)-%/.).5%23-%.32).01/$4#3)5)37 8.$%123!.$(/67/4#!.42%31!).).'3/).#1%!2%7/41&)1-;201/&)3 You will be the first Legal Administrators in the Los Angeles Area to learn 3(1/4'(3()2&4.!.$#(!,,%.').'2)-4,!3)/.!.$%5!,4!3%)32%&&%#3)5%.%22!2! ,%!1.).'3//,&/1,!6&)1-2 Saturday, February 24, 2007 !-%')231!3)/.!.$/.3).%.3!,1%!+&!23 !-3/ 0-:4.#(1/5)$%$ )37!3)/.!,!.+ 555 South Flower Street, 13th Floor Downtown Los Angeles (!.+7/4)37!3)/.!,!.+&/1(/23).'!.$01/5)$).'&//$&/13()2%5%.3 ,/0.$$0& +(/0,+" )1$,2$. -$.- .0'"'- +0 /1 ).$// 1/0",**'00,0&$$+0'.$# 3 .'+% " )"1) 0,. +#-$+"') February 2007 - "$'/'*'0$#, .0'"'- +0/ './0$/-,+#'./0$/$.2$# 0, .3",++$)) 0,. *"#,++$))$+0$.0 '+*$+0- .0+$./",* Greater Los Angeles Leadership Exchange • www.glaala.org 9 MANAGEMENT SKILLS and Personal Characteristics Possessed C aught between the tensions of (1) delivering quality After discussing this question with numerous managing part- legal services in a timely manner at fees that clients ners during the author’s thirty-one years’ experience as a manage- are willing and able to pay, (2) rising costs of operat- ment consultant to law offices, several inescapable conclusions ing law offices, (3) acquiring and implementing expensive auto- which contribute to the long-term success of certain adminis- mated systems to enhance productivity of the lawyers and their trators are readily apparent. Managing partners are in complete support staffs, and (4) coping with the competitive shifts in the agreement that the more successful administrators understand marketplace, lawyer management (managing partners and mem- their role, authority and responsibility, vis-á-vis the partners’ ex- bers of executive committees) in the more enlightened firms of all pectations. They understand the firm’s current and evolving cul- sizes and specialties have become sensitized to three facts of life ture (or cultures), and are capable of integrating their behavior about their roles in firm management. First, partners in most firms with it (them). The more successful administrators possess the lack the desire and skills to manage effectively, efficiently and capability of acclimating their management styles to complement profitably. Second, they must devote more of their time, effort and and supplement the formal and informal organizational relation- energy to establish and implement policies and to communicate ships between the partners, associates and support staffs about with other lawyers about issues and decisions to insure the firms’ those issues which influence the substantive and business sides continued professional, economic, organizational success. Third, of their practices. Further, the more successful administrators managing partners and members of executive committees recog- possess those intuitive personal characteristics and learned pro- nize the value of employing professional law firm administrators to fessional/technical skills that enable them to perform their roles bring to their firms a higher level of acumen about financial analy- to satisfy the partners’ objectives and expectations. This being ses and management reporting, human resources management, said, an administrator’s ability to successfully implement these technological and organizational skills to better manage their law conclusions, over an extended period of time, is as challenging firms as professional business organizations. as the most sophisticated legal problem a client may retain the To the extent that administrators bring particular management firm to resolve. insights and business training to law firms, what, then, are the An administrator’s success with a given law firm will have a personal characteristics and the professional skills that certain direct correlation to his or her level of acceptance by the partners, administrators possess, that other’s don’t, that make the former organizationally and personally. And this level of acceptance will “almost” irreplaceable? vary over time, depending upon the firm’s evolving leadership, financial position and changing client base. The firm’s present and evolving culture will determine the value that the managing partner and members of executive committees place on their administrator. To the extent a firm is entrepreneurial in nature, and its partners display a sense of urgency when addressing client matters, the latter may expect their administrator to react in a similar manner when dealing with firm priorities. An administrator whose personal style may be characterized by partners as “too laid back” (or “laid out,” as described by one managing partner) may be inappropriate for that firm. Similarly, an administrator with a “Type A” personality may not succeed in a firm characterized by partners as “low key” or “more laid back than most.” In today’s highly competitive practice environment, partners place a much higher value on those administrators who underr (continued on page 32) 10 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 ,ANGUAGEA"ARRIER 7ITHTHEGLOBALECONOMYYOURCLIENTSAREDOINGBUSINESSINMULTIPLELANGUAGES 7HENDISCOVERYREQUIRESREVIEWINGANDTRANSLATINGDOCUMENTS FROMAROUNDTHEWORLD 02/6)$533PEAKS9OUR,ANGUAGE 0ROVIDUSWILLSTAFFYOURLITIGATIONDOCUMENT REVIEWWITHLEGALPROFESSIONALSWHOAREFLUENT INANYLANGUAGEALLDOCUMENTSAREREVIEWED UNDERYOURSUPERVISIONANDCONTROL 0ROVIDUSISTHEMOST EXPERIENCEDAGENCYIN RECRUITINGANDSCREENING ATTORNEYSLAWSCHOOL GRADUATESANDPARALEGALS WITHNATIVELANGUAGE FLUENCYINCLUDING )TALIAN &RENCH 0ORTUGUESE 2OMANIAN #ZECH *APANESE 3PANISH 'ERMAN 2USSIAN (UNGARIAN #HINESE (INDI 0ROVIDUSHASEXPERTISEIN IMMIGRATIONANDVISAISSUES 0ROVIDUSPROVIDESLAWYERSPARALEGALSANDLEGAL SUPPORTSTAFFONACONTRACTANDPERMANENTBASIS TOLAWFIRMSANDCORPORATELAWDEPARTMENTS ,/3!.'%,%3 3&LOWER3TREET3UITE ,OS!NGELES#! WWWPROVIDUSGROUPCOM ,/3!.'%,%3s(/534/.s#()#!'/ February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 11 A LAWYER’S Dozen 1. Number of Attorneys This is an obvious part of the equation for any space plan. The designer needs to know where the firm is today and where they expect to be in a few years. Are they stable or growing? Are they W hat can an architect hired to design a law off adding to the firm’s headcount in this location or in other cities? fice accomplish with just a 30-minute phone conversation and a three-hour vision session? 2. Target Rentable Square Footage Per Attorney Louis Schump, a senior designer in HOK’s San F Francisco off- A firm’s target rentable square footage (RSF) per attorney is fice who has designed 25 projects for a dozen different law the greatest indicator of how aggressive it wants to be in driving firms, says that’s all he needs to jumpstart the design. Here H down overhead costs and how economical the space plan needs he reveals his shortcut to success. to be. Law firms all have distinct cultures and goals for their work Much depends on the specific practice groups and region of environments. Even so, the space they occupy is based on com- the country. Litigation-based firms, for example — which require mon needs and built on a foundation of widely accepted industry continuous access to support services, paralegals, secretaries, standards. and project rooms — will need more RSF than corporate prac- Much like the actual practice of law, the design of office space tices with fluctuating workloads. for law firms is ruled by precedent. Lawyers are comfortable with The tightest plan I’ve created for one corporate firm was 600 established design solutions that have succeeded in the past — RSF per attorney. At the other end of the spectrum, one litigation and with architectural firms that have “done it before.” firm required more than 1,000 RSF per attorney. Lawyers also thrive on logic and consistency. They value a firm that can satisfy their unique requirements by using a consis- 3. Private Office Size(s) tent design process that relies on a quantitative decision-making A firm’s standard private office size or sizes will determine the guide. number of attorneys that can be housed at the building perimeter. After more than 15 years designing relocation and expansion This number ultimately will determine the weight given to several projects for law firms throughout the country, I have developed a other metrics and whether the more aggressive goals are even methodology that allows designers to easily gather the informa- achievable. Private office size also can be a huge indicator of the tion we need to plan this space. firm’s culture in terms of being traditional or progressive. The first step is to talk to a law firm’s executive director for One general trend is that private offices have gotten about 20 about half an hour — either in-person or over the phone — to percent smaller over the past 15 years. Firms that have two sizes collect 12 pieces of readily accessible information. Next, the team often are at about 120 and 180 square feet per office. Firms with leads a three-hour vision session with a group of the firm’s part- one size generally are close to 150 square feet. ners to learn about their culture and business goals for the proj- While most firms have two standard office sizes, more hierr ect. That’s all we need to create an accurate space plan and the archical firms may have up to four standard office sizes to ac- preliminary design of a typical attorney floor. commodate junior associates, mid-level associates, partners, and Certainly the design team will end up tweaking that initial design senior partners. to accommodate specific building issues and practice groups. It’s Firms that agree on a one-size office solution achieve ultimate also true that attorneys are deliberate decision-makers — espe- flexibility. One of my clients has a policy that all its offices are the cially in facility projects. Designers often won’t get sign-off on a same size and have uniform glass fronts. Every six months, this seating chart until well after construction is underway. Any space firm requires a certain number of attorneys and staff members plan must have plenty of built-in flexibility. to make a box move. They do this to ensure that groups don’t Yet the initial plan typically holds up amazingly well through design and construction. Plucking this low-hanging fruit, frees the become too insulated, to introduce people to each other, and to tie everyone into the firm’s culture. It works. team to spend more time developing an innovative design that solves the complex challenges presented by each client. 4. Ratio of Associates to Partners Here are the 12 metrics that combine to give designers the This ratio, which can be heavily impacted by a firm’s culture information we need to evaluate different buildings against our and the practice types housed within the space, can hint at its clients’ needs and then to begin planning new law office space: service level. (continued on page 34) 12 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 ONE CALL CAN PUT 100 ATTORNEYS AND 100 PARALEGALS TO WORK IN LOS ANGELES, WASHINGTON DC, NEW YORK, AND BISMARCK. Big business isn’t just for big cities. As legal professionals, we understand your demands and expectations. And by operating as a national unified team sharing a common databank of candidates, we’re able to get you what you need, when and where you need it. We provide the best services in the business, including in-depth screening, online timekeeping, technical support, and the highest-quality benefits. Our knowledge and professionalism keep qualified candidates, law firms, and corporations returning to us time and again for their recruiting needs. Wherever they may be. To learn how we can help you, contact us at [email protected]. One call does it all. Chicago Hartford Houston Los Angeles Miami Minneapolis New York Philadelphia Pittsburgh San Francisco Stamford Washington DC WWW.HIRECOUNSEL.COM February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 13 RECORD RETENTION: What To Hold, When To Fold EEmployee l TTax R Records d ................................................................... 4 years Employee Withholding Certificates................................................. 7 years Financial Statements — Annual (Audited/Reviewed) ................Permanent Financial Statements — Internal .....................................................1 year T here’s no doubt: Solid document retention policies (until completion of audit/review) (DRPs) offer real benefits for you and your clients. They General Journal ............................................................................. 4 years impose order and force you to clean up what can literr General Ledger.............................................................................. 4 years ally be rooms full of documents. They preserve storage space on K-1s ...................................................................................Permanent the network and on user’s desktops, optimizing network perforr Payables Records (Invoices, Approvals, Checks, Etc.) .................... 4 years mance. And they lessen the chance of having documents used Petty Cash ......................................................................................1 year against the company in lawsuits. In the end, all of this organization Reimbursable Expense Records..................................................... 4 years can result in limiting the scope of discovery and reducing time Tax Bills & Records........................................................................ 4 years and costs. Tax Returns ..............................................................................Permanent But be forewarned: There is no one-size-fits-all document retention policy. However, the basics are fairly straightforward. Benefits Non-personnel benefit-related files ............................................... 5 years 1) If you are governed by federal/state law or regulations, Personnel benefit-related files ............................ 5 years from termination follow them. If federal and state requirements conflict, follow the more stringent requirements. Legal Recruiting Resumes ...........................................................................1 calendar year 2) If you are governed by internal bylaws, other mandatory procedures or industry standards, abide by them. Offers and Rejections ........................................................1 calendar year Evaluations........................................................................1 calendar year Reports ............................................................................1 calendar year 3) If you are on your own after following rules 1 and 2, assume all documents in your possession — paper and Management Reports electronic — will be the subject of a lawsuit somewhere Annual Hours By Matter ....................................................1 calendar year down the line and act accordingly. Annual Inventory Reports ..................................................1 calendar year Associate Compensation Reports and Records .............................. 5 years Sample Law Firm Retention And Disposal Schedule Billing Rate Records ...................................................................... 3 years Again, an effective DRP must be tailored to your firm’s unique Conference Room Schedules ........................................................ 30 days needs. But, as a general example, consider the following sug- COMPART Reports and Records..................................................... 5 years gested retention periods: Manuals and Instructions......................................................While current Monthly Financial Reports..................................................1 calendar year Accounting Monthly Hours By Matter .............................................. Upon replacement Audit Trails & Other Internal Audit Records .................................... 45 days Monthly Inventory Reports ............................................ Upon replacement Bank Deposits .............................................................................. 4 years Partner Contribution Reports.......................................................... 5 years Bank Statements........................................................................... 4 years Quarterly Financial Performance Reports ....................................... 5 years Billing Memoranda Maintained Telephone Message Pads ............................................................. 30 days in Accounting ....................................... Earlier of payment or 90 days Payroll Billing Memoranda Copies Maintained by Billing Partners and Billing Assistants ....................................1 Month Cash Receipts/Bank Deposits ........................................................ 4 years Individual Client/Firm Time Records Maintained by Timekeepers...................................................1 month Checks, Canceled and Paid............................................................ 4 years Client Invoices ............................................................................... 4 years Personnel Client Ledger Cards ..................................................................Permanent Attendance & Time Records........................................................... 4 years Depreciation Schedule................................................................... 7 years Education & Training Records ............................... 1 year after termination Employee Invoice Journal .............................................................. 4 years Employee Policy Statements........................ Upon revision or replacement (continued on page 41) 14 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Innovative Computing Systems "Efficiency you can trust" Legal Systems Integration Networks - IP Telephony - Project Management - Technology Consulting ICS - the best choice for your firm's networking, support, and Enterprise IP Phone System needs. Best of breed technology Highly trained professional staff 24/7 operator staffed emergency response hotline Project management Our Valued Partners 800.541.0450 [email protected] February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 15 WHAT’S A LITTLE PROFANITY Among Friends? because of ... sex.’” Indeed, “[w]hile the FEHA prohibits harassing conduct that creates a work environment that is hostile or abusive on the basis of sex, it does not outlaw sexually coarse and vulgar language that merely offends.” I n an opinion that could make the famed sex scholar Alfred Moreover, the court reasoned, the conduct alleged by the plain- Charles Kinsey blush, the California Supreme Court in Lyle tiff did not amount to severe or pervasive conduct that altered the v. Warner Bros. Tel. Prods., Cal. LEXIS 4719 (2006), has terms or conditions of her employment. (Indeed, she brought the declared that lewd, off-color, or even blatantly explicit jokes in the suit only after she was fired for performance reasons.) Whether an workplace do not necessarily constitute sexual harassment under environment is abusive or hostile is determined by the totality of California’s Fair Employment and Housing Act (“FEHA”). Rather, the circumstances, including frequency, severity, and, yes, some- and as with most things in life, context is key. times the context in which the comments are made or the nature In Lyle, a female assistant to the writers on the wildly popular of the work environment. In those cases where the complaining television series Friends filed suit against the show’s producers employee is not a direct target of the harassing conduct (as was and three male comedy writers, alleging that the writers’ use of the case here), the burden of showing that the harassing conduct sexually coarse and vulgar language and conduct constituted altered the terms of employment is even greater. harassment based on sex within the meaning of FEHA. The In Lyle, there was absolutely no evidence that the vulgar lan- Friends series, which revolved around a group of six attractive guage was directed at the plaintiff personally. Perhaps more im- and sexually active adults, often tackled adult-oriented sexual portantly, the conduct and language that was perceivably deroga- humor to appeal to its massive audience. In order to facilitate the tory to women in general was a known part of the show’s creative creative process, the show’s writers and staff relied heavily on process which had been disclosed to the plaintiff at the time she exchanging their own personal, sexual “war stories.” In the name was hired. For the court, “[t]hat the writers commonly engaged in of art and creativity, the male writers discussed personal sexual discussions of personal sexual experiences and preferences and conquests and escapades, their love for young, buxom cheerr used physical gesturing while brainstorming and generating script leaders, and the need to, well, pleasure themselves. ideas for this particular show was neither surprising nor unreason- Despite the defendants’ not-so-gentlemanly behavior during able from a creative standpoint.” the script-writing process, the plaintiff admitted that none of the In sum, while the Lyle decision is unlikely to be heralded as named defendants nor any other employee of the Friends produc- ground-breaking in the world of sexual harassment litigation, it tion, ever said anything sexually offensive about her directly to does serve to reaffirm a very real cautionary tale: employers and her, nor had she ever been sexually propositioned or threatened employees alike must remember that context is key. Plaintiff knew physically. Plaintiff was terminated four months after her hire be- at the time she applied for the job of the sexually charged nature cause of problems with her typing and transcription. of the environment in which she was to be working. Moreover, The question presented to the Supreme Court was whether apart from the fact that the court was not totally convinced that defendants’ pervasive use of sexually coarse and vile language plaintiff herself was utterly offended by the naughty banter be- in the workplace was sufficient to expose defendants to liability tween her co-workers, plaintiff herself admitted that the banter for sexual harassment under FEHA and, if so, whether the imposi- was not directed at her or meant to offend or denigrate her. tion of liability under FEHA would infringe on defendants’ consti- Of course, if the crude conversations in Lyle had occurred in tutional rights of free speech (i.e., First Amendment). Ultimately, the vast majority of offices throughout the United States, a result the court ruled that defendants’ conduct was not a violation of similar to the holding in Lyle would be unlikely. Whether you agree FEHA, and thus the issue of free speech was not addressed in or disagree, sometimes the “creative process” carries with it a the majority opinion, though the concurring opinion allotted eight badge of protection. pages to it. The court’s rationale in reaching its holding was two-fold. First, the court held that the use of sexual language, standing alone, Are You Prepared? • does not violate FEHA’s prohibition against harassment because of sex. Rather, a “plaintiff in a sexual harassment suit must written sexual harassment policy. • show ‘the conduct at issue was not merely tinged with offensive sexual connotations, but actually constituted discrimina[tion] ... You must promulgate and enforce a strongly worded You must offer and require participation in periodic sexual harassment training. • You must document an employee’s performance problems (continued on page 44) 16 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Solution #37 Outstanding Service (with a Smile) 5HFRUGV0DQDJHPHQW6HFXUH2Q6LWH'RFXPHQW'HVWUXFWLRQ'DWD3URWHFWLRQ ZZZXQLWHGGRFVWRUDJHFRP :H3URYLGH6ROXWLRQVWR\RXDQG\RXU/DZ)LUP &DOO7RGD\IRUD)UHH5HFRUGV0DQDJHPHQW$VVHVVPHQW My Managing Partner just walked into my office… and needs: a. A report in a day b. A proposal by tomorrow c. A presentation in 24 hours d. All of the above (Answer : d, All of the above) Where do you begin? At the Association of Legal Administrators (ALA) we understand that when you need information, you want it quickly and from a reliable source. So put your ALA membership to work for you! ALA Management SolutionsSM offers you access to a competent, experienced team of researchers — and it’s FREE to ALA members! Just tell us what you need; we’ll respond quickly, with the best information available. Send your questions to [email protected], or call us at (847) 267-1385. It couldn’t be easier! February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 17 LEGAL INDUSTRY News — HILDEBRANDT Headlines 2006 Highlights — Updated also dropped to the lowest level in nine years, according to the The following is a summary of selected events reported in Hil- annual PricewaterhouseCoopers securities litigation survey. The debrandt Headlines during 2006. Please note that this is not a com- study counted a total of 168 cases filed in 2005, representing a prehensive listing of all legal events in 2006. 17% decline from the 203 cases filed in 2004. The figure is slightly below the 10-year average of 188 cases. Excluding the multibillion-dollar settlements of Enron and World- International Offices For the third year in a row, there were more office openings in Com, private securities litigation settlement values nationwide rose China than in any other foreign country. Hildebrandt Headlines re- to an average of $71.1 million from $27.8 million in 2004, an in- ported a total of 22 law firm office openings in China during 2006, crease of more than 156%. In 2005, 29 cases settled for over $20 including 9 in Hong Kong, 7 in Beijing, and 6 in Shanghai. million: 20 of those cases settled for more than $60 million; 11 were Many law firms also opened offices in Europe during 2006. “mega-settlements” of more than $100 million. There were 5 office openings reported in Germany (3 in Frankfurt), 2 Sarbanes-Oxley in Belgium, 2 in France, and 2 in Spain. Hil- Due to the costs of complying with Sarbanes-Oxley require- debrandt Headlines reported 4 law firm office openings in Dubai ments, an increasing number of companies around the world opted in 2006. to list themselves on foreign stock exchanges rather than on the There was also increased interest in the Middle East. Nasdaq. In 2005, 19 US-based companies went public on the LonPatents don Stock Exchange’s Alternative Investment Market (AIM), raising The United States Patent and Trademark Office issued patent $2.1 billion. The AIM also attracted tech companies from Australia, No. 7 million in February 2006. It took 75 years to get from patent No. 1 to 1 million, but it only six years to go from 6 million to 7 mil- China, India, Israel, and Russia. According to Foley & Lardner’s annual study, The Cost of Being Public in the Era of Sarbanes-Oxley, the cost associated with corr lion patents. The number of US patent applications to China reached 20,395 porate governance reform dropped 16% for companies with under in 2005, a 30% increase from the previous year. The US ranks sec- $1 billion in annual revenue and 6% for companies with over $1 ond in the number of patent applications by foreign businesses to billion in 2005. However, these decreases were offset by increases China and Japan ranks first. in audit fees, D&O insurance, and board compensation. Small com- For the twelfth year in a row, University of California topped the panies have been disproportionately impacted, with S&P small-cap list of US universities receiving the most patents. The UC received companies experiencing a 22% increase in audit fees in 2005, com- 390 patents in 2005, while Massachusetts Institute of Technology pared with 6% for S&P mid-cap, and 4% for S&P 500 companies. received 136 patents, and the California Institute of Technology reDiversity ceived 101 patents. The top US patent firm in 2005, based on the number of util- According to The Minority Law Journal’s Diversity Scorecard , ity patents filed, was Alexandria, VA-based Oblon Spivak McClel- the overall percentage of ethnic minorities in the 240 largest US land Maier & Neustadt, with 3,001 patents. Other leaders included law firms grew slightly to 11.4% in 2006, from 10.4% in 2005 and Washington, DC-based Sughrue Mion (2,741 patents) and Falls 10.2% in 2004. The percentage of minority partners, however, is Church, VA firm Birch Stewart Kolasch & Birch (2,104 patents). The only 5%, compared with 4.7% the year before. The individual law top 300 firms were ranked by Intellectual Property Today. firm with the highest percentage of minority attorneys (23%) was Paul Weiss Rifkind Wharton & Garrison. Wilson Sonsini Goodrich Securities & Rosati has the highest percentage of minority partners (17.6%), Reflecting a trend that began in 2005, the number of securities and Greenberg Traurig reported the highest total number of minority fraud class actions filed for the first half of 2006 was at the lowest partners (57). level for any six-month period in a decade, according to a report Five American corporations have undertaken an initiative to in- by Stanford Law School Securities Class Action Clearinghouse and crease inclusion of minority-owned law firms among the law firms that Cornerstone Research. The number of securities fraud class action perform their legal work. DuPont, General Motors, Sara Lee, Shell suits filed in 2005 dropped to 176, from 213 filed in 2004, nearly Oil, and Walmart made a public pledge to place an aggregate of at 10% below the 1996-2004 average of 195. least $16 million of business with minority-owned law firms in 2006. The number of private securities litigation cases filed in 2005 According to a new report, “Visible Invisibility: Women of Color in (continued on page 44) 18 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 2VBMJUJFT8F8POU4BDSJmDF &GGJDJFODZ 5IPSPVHIOFTT *OUFHSJUZ *OUFHSJUZ 8FMJTUFOUPZPV 8FQFSTPOBMMZNFFUXJUIFBDIDBOEJEBUF 8FHFUNPTUPGPVS OFXCVTJOFTTGSPN PVSPMEDMJFOUT +VTUBTLUIFN 8FDIFDLSFGFSFODFTBOEUFTUGPSRVBMJmDBUJPOTCFGPSFIBOE 8FTUJDLBSPVOEUPNBLFTVSFJUTUJDLT 8FHFUJU "MMTBJEBOEEPOFUIFXPSLUIBU8&EP NBLFTMFTTXPSLGPSZPV "WFOVFPGUIF4UBST4VJUF -PT"OHFMFT$BMJGPSOJB 5FMt'BY 4PVUI'MPXFS4USFFU4VJUF -PT"OHFMFT$BMJGPSOJB 5FMt'BY &."*-*/'0!-&("-015*0/(3061$0. February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 19 HR Challenges depends d d on the h llanguage off the h written i productivity d i i b bonus policy. li If it is determined that a recalculation of regular and overtime rates for 2006 are required, it may not be necessary to pay the higher rate for the entire year. If the written bonus plan creates specific F ive months ago, we hired an associate from San Fran- conditions prerequisite to earning the bonus, it would appear that cisco. Although he seems to be doing a good job, we a higher regular and overtime rate would apply ONLY from the no longer have enough business in that department to date(s) those conditions were met. If the level of productivity bo- keep him busy due to the departure of one of our partners. We nus is tiered there may have to be more than one rate recalcula- need to let this newest associate go. Since he sold his condo to tion for the employee. In certain industries where commission move to Los Angeles because of our job offer, are we required to or piece work are a regular portion of employee compensation, give him some type of severance upon termination? regular rate and overtime rates may require recalculation on a weekly basis. Severance pay is not required by law. Most employee hand- Although many law firms have replaced historic longevity books address the issue, but some employers may inadvertently bonus programs, those firms whose current bonus policies of- set precedents by paying or varying the amount of termination fer specific year-end bonus amounts, may want to review their pay on a case by case basis. method of calculating regular and overtime rates of pay. The real issue in this question may be whether anything was said in the interview process implying long term employment and For prompt response: thus inducing this associate to leave his job, sell his home and E-mail HR questions to [email protected] or call move from San Francisco to Los Angeles. Even though the asso- 310-480-3774. ciate, on beginning employment, may have received a handbook stating the firm’s at-will policy, was the associate provided an of- The author is not engaged in rendering legal, financial or tax fer letter containing the at-will policy before employment? Did counseling through this publication. No statement in this article the associate complete an employment application containing the should be interpreted as legal, financial or tax advice. at-will language prior to accepting the offer? Labor counsel should be consulted prior to beginning the terr mination process with this associate. We have a policy that provides paralegals a year-end bonus based on the number of billable hours they complete. In 2006, one of our paralegals received a five figure bonus based on a heavy case load that resulted in many overtime hours and an exceptional large number of billable hours. She has asked us to recalculate her overtime rate of pay for 2006 based on her salary plus the bonus she received in December. Is she correct that straight time rate should be determined by a combination of salary plus bonus? The regular or straight time rate of pay must include all forms of pay including salary, piece work, commission, production bonuses and value of meals and lodging. Certain sums paid to employees such as expense reimbursements, gifts, overtime, profit sharing or other ERISA plan employer payments, and DISCRETIONARY bonuses. Discretionary bonuses are those where the bonus amount if any is determined by the employer at or near the end of the period. Whether or not the paralegal is due additional overtime pay 20 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Promotional Products | Marketing Ideas Graphic Design • Marketing t Campaign p i n Items t m • Conference e Give A Aways a Client and Staff Gifts • Graphic Design • Printing 487-0784 www.traco-graphics.com g p [email protected] Fine Art & Commercial Printing 2040 East Walnut Street • Pasadena, CA 91107 Phone 626 795 8093 • Fax 626 795 2423 February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 21 MEMBERSHIP Information Managing The Business Affairs Of Today’s Law Firm Requires Special Expertise. Among Other Things, T The Professional Administrator Must Deal With Fast-paced Technological Changes, Management Trends That Contradict Age-old Practices, And Fundamental Changes In The Way The Practice Of Law Is Structured And Conducted. For Immediate Solutions To The Challenges You Face Day After Day, Y Need The You T Association Of Legal Administrators. Join ALA Today! 22 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Special Offer! 2007 GLA ALA A Membership Dues Free For All New Members! The GLAALA chapter is giving free membership to all new applicants (former members excluded). All new members who apply and qualify as a member can join GLA* and get your first year free, a $55 value! This is your opportunity to experience all the benefits of membership — RISK FREE! J GLA ALA A Membership Team T Maureen Varnes — [email protected] Norma Ayala — [email protected] Sawsan Sharif — [email protected] Erin Walsh — [email protected] Take advantage of this great offer and let us help make you a superstar! *Applicants must be a member of ALA to join the Greater Los Angeles chapter. February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 23 2006-2007 Board of Directors President Wendy Sweet, CLM W President-E Elect Michelle l Lifffman, PHR Jackson Lewis LLP 213-630-8232 [email protected] O’Melveny & M Myers LLP 213-430-8353 3 [email protected] Manning & Marder, Kass, Ellrod, Ramirez LLP 213-624-6900 [email protected] Immediate Past-President Brian Robbins, CLM Secretary Shaun Morrrison Treasurer T T Terri W Wind Hunt, Ortmann, Blasco, Palffy & Rossell, Inc. 626-440-5200 [email protected] Allen Matkins Leck Gamble & Mallory LLP 310-788-2400 0 [email protected] Freeman, Freeman & Smiley, LLP 310-255-6111 [email protected] Magazine Editor Debbie Mogren Education — Chair Mary McDo onnell Education — Vice Chair Martha Bernard Quinn Emanuel Urquhart Oliver & Hedges, LLP 213-443-3831 [email protected] Entertainmentt Partners Legal Coordin nator 818-955-6228 8 [email protected] Allen Matkins Leck Gamble & Mallory LLP 213-955-5554 [email protected] Seminars Co-Chair Valeda Merc rcier Seminars Co-Chair Rosanne Caruana Knott Glazier LLP 213-312-9200 0 ext. 121 [email protected] Troy & Gould PC 310-789-1280 [email protected] Seminars Co-Chair T ya M. Russell Tany Tyre Kamins Katz Granof & Menes 310-553-6822 [email protected] 24 Vice President & IT Section Chair Robert r F F. Santos Finance Section G. W Wayne Mitchell Programs Co-Chair Viviane A. Abraham Programs Co-Chair K Robins Kim son Miller Barondess, LLP 310-552-5264 [email protected] Morrison & Fo oerster LLP 213-892-5661 1 [email protected] Weston Benshoof Rochefort Rubalcava & MacCuish LLP 213-576-1159 [email protected] CLM Program Co-Chair Janet I. I Krause, K CLM CLM Progra am Co-Chair Janan Pitta a, CLM Multi-Office Section Murray Heltzer H Goodwin Procter LLP 310-788-5119 [email protected] McGuireWood ds LLP 310-315-8215 5 jpitta@mcguire ewoods.com McDermott, Will & Emery LLP 310-551-9373 [email protected] Ventura County/ Santa Barbara Section LauraRose Tibbin T Web Master Chris Kochh heim Rogers, Sheffield & Campbell, LLP 805-963-9721 ltibbin@rogerssheffield.com Wood Smith H Henning & Berman LLP P 310-481-7667 7 ckochheim@w wshblaw.com Greater Los Angeles Leadership Exchange • www.glaala.org San Fernando Valley Section Carolin i Eiliya E February 2007 Inland Empire Section Patsy Hinojosa H Hospitality Co-Chair E Ernie Casas s Hospitality Co-Chair Ken Sweet K Best Best & Krieger, LLP 909-989-8584 [email protected] Irell & Manella a LLP 310-203-7528 8 [email protected] com Morris Polich & Purdy LLP 213-417-5366 [email protected] Human Res sources Section Co-Chair L Lydia Taverra Chapter Historian W. James Van Dusen, CLM W Hill Farrer & B Burrill LLP 213-621-0862 2 [email protected] Gursey, Schneider & Co. LLP 310-552-0960 [email protected] Vendor Liaison Co-Chair Elaine Van Rensburg E Vendor Liais son Co-Chair Joanne Stilllwagon Vendor Liaison Co-Chair Patricia Allen Shea Stokes & Carter 310-826-0133 [email protected] Andrews Kurth h, LLP 213-896-3110 0 jstillwagon@and drewskurth.com Atkins & Evans 323-933-4100 [email protected] Membership Co-Chair Maureen Varnes, CLM Membershiip Co-Chair E Erin W Walsh Rodi, Pollock, Pettker, Galbraith & Cahill ALC 213-895-4900 [email protected] Dickstein Sha apiro Morin & Oshinsky, LLP P 310-441-8467 7 walshE@dsmo o.com Human Resources Section Co-Chair K ly C. McGehee Kell Reish Luftman Reicher & Cohen 310-500-4254 [email protected] Membership Co-Chair Sawsan Sharif Community y Relations Luci Hamiltton City National Bank, Legal Services Division 310-888-6244 [email protected] Corporate / Government Section Co-Chair Bella Serrano 310-629-0206 6 lucinesse@ya ahoo.com Not Pictured Department of Justice 213-620-6431 [email protected] Membership Co-Chair Norma Ayala A Gipson Hoffman & Pancione 310-557-8855 [email protected] Job Referral Services Janet L. Shaw, CLM Akerman Senterfitt LLP 213-688-9500 [email protected] Small Firm Section Jean Jewell, l CLM White O’Conn nor Curry & Avanzado LLP 310-712-6167 7 jjewell@whiteo o.com REGION 6 Officers Region 6 Director Jeannie CaBell Dorsey & Whitney, LLP 949-932-3687 [email protected] February 2007 Region 6 Projects Officer Mark Verbecken Jeffer, Mangels, Butler & Marmaro LLP 310-201-3565 [email protected] egion 6 Communications Office Deborah Piker Sanders Rehon & Roberts, APC 408-494-0900 [email protected] Greater Los Angeles Leadership Exchange • www.glaala.org Region 6 Education Officer Anne M. Burcell Morrison & Foerster, LLP 415-268-6188 [email protected] 25 2007 Labor Law Conference O ver 140 members and more than 40 vendors participated in our Chapter’s Annual Labor Law Update Seminar held on January 27, 2007, at the Beverly Hills Hotel. Jackson Lewis attorneys, Mia Farr ber and Chad Bernard, provided pertinent information about workplace laws affecting employers in the State of California. The information included case laws that have or will be put into effect, a description of additional cases currently pending before the courts, and details of legislative developments, including bills and ordinances that have been or will soon be put into effect. Please see the March issue of Leadership Exchange for a detailed recap of the seminar. Left: Chapter President Wendy Sweet with Seakers Chad Bernard and Mia Farber 26 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Thank You To All of the Sponsoring Vendors that Supported The 2007 Labor Law Conference ADAMS & MARTIN GROUP CARM CONSULTING, INC. AFINETY INC. CITY NATIONAL BANK AHERN INSURANCE BROKERAGE CMS COMMUNICATIONS, INC. ALL-STATE LEGAL DAVIDSON LEGAL STAFFING ALLSTEEL / CORPORATE EXPRESS BUSINESS INTERIORS EGLOFF INSURANCE AGENCY, INC. BERBAY CORP. ENCORE LEGAL SOLUTIONS FIRST LEGAL SUPPORT SERVICES KASTLE SYSTEMS GRG WIRELESS February 2007 LEGAL OPTION GROUP, LLC HUMANSCALE MATURA FARRINGTON STAFFING SERVICES HUTCHINGS COURT REPORTERS, LLC MERRILL CORPORATION INNOVATIVE COMPUTING SYSTEMS NARVER ASSOCIATES, INC., INSURANCE AGENCY JURIS, INC. OCÉ BUSINESS SERVICES, INC. OWNER’S PASS RHUMBLINE LEGAL SOLUTIONS OVERNITE EXPRESS ROBERT HALF LEGAL PERFECTLAW SOFTWARE SARNOFF COURT REPORTERS AND PITNEY BOWES LEGAL SOLUTIONS SPECIAL COUNSEL PROVIDUS STEUBER CORPORATION ALTA OFFICE SERVICES R.B. ZACK & ASSOCIATES, INC. SYSTEMATIC OFFICE SUPPLY USI OF SO. CAL INSURANCE SERVICES, INC. THE AGENCY LEGAL STAFFING VENDOR DIRECT SOLUTIONS THE BARR CONNECTION WORLDWIDE REPROGRAPHICS, INC. THE SCHEFFEY GROUP TIME MACHINE NETWORK, INC. UNITED DOCUMENT STORAGE, LLC Greater Los Angeles Leadership Exchange • www.glaala.org 27 MEMBER Information “Look for your 2007 GLA ALA Membership Renewal Packet in the mail! Due Jan 31st!” GLA ALA CLM Study Group INTERESTED IN STUDYING FOR THE CLM EXA X M SCHEDULED FOR APRIL 29, 2007 IN LAS VEGAS? Study Group Sessions In Progress Contact the following CLM Section Chairs: Janet Krause — [email protected] Janan Pitta — [email protected] 28 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 NEW MEMBERS & Member Updates New Members Member Changes Susan Taigman T Linda Rosensweig Suzanne Shanahan Administrator Legal Administrator New Firm Levy, Small & Lallas Steptoe & Johnson LLP Pond North LLP 815 Moraga Drive 2121 Ave. of The Stars, 350 South Grand Avenue, Los Angeles, CA 90049 Suite 900 Suite 2850 mail to: 853 N. Larrabee St. Los Angeles, California 90067 Work: 310-734-3141 Los Angeles, CA 90071 Work: 213-617-6177 West Hollywood, CA 90069 Fax: Fax: 310-734-3142 Work: 310-440-5317 Fax: 213-623-3594 [email protected] 310-659-7726 Home: 310-657-3678 [email protected] Help Us Keep In Touch with You and Others! Please let us know if you or another member has moved or changed firms. SECTION Reports Small Firm Section Seventeen administrators participated in a teleseminar offered by the Institute of Management & Administration (“IOMA”) regarding the new Employer Information Report (“EEO-1”) reporting requirements for 2007 at the Small Firm Section meeting held on December 7, 2006. Maureen Varnes graciously arranged the details of the meeting and Rodi Pollock Pettker Galbraith & Cahill, A Law Corporation, The teleseminar gave an overview of the new requirements, the first changes in about forty years, and delved into the mechanics of how to comply with those new requirements. Specifics regarding the new EEO-1 deadlines, definitions, documents and forms were discussed at length. In particular, many questions were asked and answered about the proper classification of workers and the new categories of workers. Attendees were also given a glimpse into the rationale behind the new requirements and why these changes will result in a more accurate snapshot of the composition of our chang- February 2007 February 15, 2007 at a Westside location. We will be conducting a roundtable/workshop to develop and practice scripts for various situations. Multi-Office Section Next Multi-Office Section meeting is Tuesday, February 20, 2007 at 12 noon! The meetings generally cover the gamut of subjects. graciously hosted the meeting. ing workforce. The next Small Firm Section meeting will be held at noon on What are the advantages and disadvantages of working in a multioffice law firm environment? How do we deal with the different time zones? How can you feel as if you really make a difference if you are not in the “main office” vs. how do you make sure your “outer offices” feel a part of the law firm. All these and more are covered when the Multi-Office Section meets. Bring your ideas, frustrations, and winning suggestions to McDermott Will & Emery in Century City on Feb. 20th and enjoy the conversation, free lunch and free parking. If you have any questions about the Multi-Office Section, please contact Murray E. Heltzer at 310.551.9373 or [email protected]. Greater Los Angeles Leadership Exchange • www.glaala.org 29 BRAIN Teaser SUDUKO Use your logic to find the correct number for each square. When finished, all nine rows across, all nine columns down and all nine 3-by-3 boxes must contain all nine numbers, 1 through 9, with no repeats. (Some numbers already appear in their proper place to give you a head start.) 2 3 7 8 6 6 7 4 2 2 9 5 4 1 1 7 9 1 7 9 7 2 8 4 8 1 Answer on page 43 30 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Deedgijc^in I]Z'%%,:YjXVi^dcVa8dc[ZgZcXZNdj8VcÉiB^hh# 9OUVEJUSTGOTTOBEATTHEONEANDONLYINTERNATIONAL#ONFERENCE DEDICATEDTOLEGALMANAGEMENTPROFESSIONALSWORLDWIDE!,!S !NNUAL%DUCATIONAL#ONFERENCEAND%XPOSITIONISPACKEDWITH OPPORTUNITIESFORYOURPROFESSIONALDEVELOPMENTANDPERSONALGROWTH !DDITTOYOURCALENDAR./7 TOJOIN!,!ATTHEWORLDCLASS -ANDALAY"AY2ESORTIN,AS6EGAS !PRILn-AY &ORTHEMOSTUPTODATE #ONFERENCEINFORMATIONVISIT WWWALANETORGCONFERENCEOR CALL!,!AT -ORE%DUCATIONTHANEVERn)NDUSTRYRESPECTEDSPEAKERSGIVE YOUINNOVATIVEIDEASANDFRESHPERSPECTIVES.EWSESSIONSFOCUS SPECIlCALLYONTHEBIGGESTCHALLENGESANDHOTTESTISSUESYOURE FACINGTODAY 3PECIAL%VENTSAND.ETWORKING/PPORTUNITIESn4HELEARNINGNEVER STOPS%NJOYUNIQUEEVENTSWHEREYOUCANRELAXANDGETTOGETHERWITH YOURCOLLEAGUES $ISCOVERTHESOLUTIONSANDSERVICESYOURLEGALORGANIZATIONNEEDSTO ENSURECONTINUEDSUCCESSTODAYANDINTHEFUTUREATTHEINDUSTRYS LARGEST%XPOSITION February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 31 MANAGEMENT SKILLS AND PERSONAL CHARACTERISTICS POSSESSED (continued from page 10) stand, and are able to relate to the firms’ immediate and longer and communicate the results of their work, rather than seeking term priorities. Partners want their administrators to have the ca- advice about how to do it. pacity to successfully synthesize the attorneys, support staffs, The author’s management consulting firm has been retained the firm’s technology and facilities into a well organized and ef- by law firms across the country to recruit replacement adminis- fectively and efficiently managed operation. They seek to retain trators who have resigned to pursue other opportunities within those administrators who perceive the firm from a “partner’s” per- and outside of the legal profession, and to replace administra- spective, not from an “employees’ point of view.” Partners’ value tors who have been terminated. By implementing appropriate those administrators who are innovative and willing to question recruiting techniques, over time, replacement administrators the status quo, so as to suggest alternative approaches, within will contribute significantly to improving the firm’s management their firm’s culture, for enhancing productivity and profitability, processes. Regardless of how effectively partners’ believe their on the substantive as well as the business sides of the practice. firms’ are being managed, it is the author’s opinion that a certain Partners value those administrators who are proactive and who amount of change is beneficial for any organization. Hence, not- network with administrators in other law firms, comparable in size withstanding that partners would prefer not to have to replace and type to theirs and larger. Partners are anxious to learn about an administrator, especially if the incumbent is perceived to be a those newer methods that have/are being implemented in other gem, in the event of the departure of a highly valued administrator, progressively managed law firms which may improve manage- there is little that partners can do but view the new recruiting ex- ment concepts, administrative and substantive procedures and perience philosophically, as an opportunity to upgrade the firm’s enhance profitability. management practices, consistent with its longer term needs and Partners find it difficult to replace those administrators who priorities. have the appropriate balance of intelligence and common sense that enable the latter to communicate effectively with the former, About The Author: Joel A. Rose & Associates, Inc. is a firm of and who can weigh the potential benefits to be derived by imple- management consultants which specializes in law firm manage- menting policies and procedures which may affect the operations ment and legal economics. Mr. Rose received a B.S. from New of the firm and its components, directly or indirectly, in relation to the tangible and intangible costs incurred by introducing these concepts. The more effective administrators make a conscious effort to relieve partners of managing the numerous day to day admin- York University and an M.B.A. from the Wharton Graduate School of Business, University of Pennsylvania. He calls upon 30 years’ experience consulting with private law firms. He performs and directs consulting assignments in law firm management and organization, strategic and financial planning, lawyer compensation, the feasibility of mergers and acquisitions and marketing of legal istrative and planning activities which can consume significant services. He has extensive experience planning and conducting amounts of lawyer time. Instinctively, they have a special sense retreats and special expertise resolving problems among and be- about how and when to communicate with the managing part- tween lawyers. ner and members of executive committees about those administrative, accounting, lawyer-support personnel policy issues, technology issues, facilities and strategic and marketing planning activities that should be brought to the partners’ attention. Highly valued administrators provide managing partners with “early warning” signals about anticipated financial and cash flow problems resulting from billings and collections problems. They know how and when to recommend to managing partners and members of executive committees on the cost-effective staffing and utilization of the firm’s administrative support departments, and interface with the lawyers and administrative personnel in a constructive manner. The more desirable administrators can resolve most administrative problems with minimal guidance from their managing partners or members of executive committees, 32 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Christine Fisher CA Insurance License #OE14571 An Independent Agent Representing Aflac Don’t let an accident or illness compromise your standard of liv hose expenses not covered by your major medical plan. Tha hey 10736 Jefferson Blvd., #262 • Culver City, CA 90230 Tel. 310-281-7474 • Fax 310-281-7483 christine_fi[email protected]flac.com February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 33 A LAWYER’S DOZEN (continued from page 12) A common ratio of associates to partners is 2:1. Firms that space we need to include in the plan for accounting, IT, and other want to leverage their associates might have up to four or five per support functions. When firms have fewer or more staff members partner. Others may have clients who demand more of partners than the norm, this also can indicate their level of commitment in and thus carry fewer associates: an extreme here would be a ratio providing attorneys with internal services. of 1:2 — one associates per for two partners. A partner-heavy firm will tend to have older employees and to want space that focuses more on retention than recruiting. They will want the space to help ensure that partners don’t defect. Firms with many more associates than partners may want 8. Lineal Feet of Centralized Filing Per Attorney I prefer to consider both filing and library space as information storage. Filing, records management, and the library, typically roll up to the same manager. the design of their office space to encourage casual interaction Knowing how many lineal feet of centralized filing per attorney among generations. If this is the case, the designers need to fo- we need enables designers to adequately size the filing room or cus more on the cultural transfer of knowledge from older attor- rooms. A firm’s need for lineal feet of centralized filing per attorney neys to their younger colleagues. may also tell us something about its appetite for more or less aggressive technological solutions. 5. Ratio of Timekeepers to Secretaries We once designed a ‘knowledge spine’ to house a client’s The timekeepers are the professionals within a firm who bill high-density files and library. Instead of one large file room, there their time to clients. This term typically refers to attorneys and were a series of smaller rooms on each floor adjacent to the ele- paralegals. vators and stair. As the practice group locations were determined When evaluating buildings or planning an attorney floor, de- during construction, the design team was able to easily configure signers need to know how many secretarial stations will be re- that flexible, high-density shelving to be a records center on one quired to support the number of private offices. Then we can floor and a library on the next. specify the right mix on each floor. To calculate the number of timekeepers to determine the sec- 9. Lineal Feet of Distributed Filing Per Attorney retarial ratio, firms will count paralegals as one, three-quarters, or If designers know the timekeeper-to-secretary ratio and how half an attorney. Until recently, more aggressive firms aspired to many file drawers each partner and associate requires near his or a ratio of 4:1 — four timekeepers for each secretary. Today that her office, then we can calculate how many file drawers should be timekeeper-to-secretary ratio has tapered down to 2.5–3:1. located in the open office space near each secretary. In addition to affecting space plans, this ratio can indicate how aggressive the firm wants to be in driving down overhead costs. It Depending on the specific firm and practice group, there could be anywhere between 5-20 file drawers per secretary. also reflects expectations for service and the importance placed 10. Lineal Feet of Library Per Attorney on secretarial teamwork. Overall, law libraries are either staying the same size or shrink6. Ratio of Paralegals to Attorneys ing. Firms are subscribing to more electronic services and rotating The ratio of paralegals to attorneys indicates how many in- their library collections more quickly as they send old volumes to terior offices versus perimeter private offices are needed. While be archived off-site. there are exceptions in some patent practices in which senior Designers still need to use the number of attorneys as a guide paralegals functioning similarly to junior attorneys may have win- for properly sizing the library for the initial move-in. Depending on dow seats, paralegals typically are in interior offices or in work the practice groups and projected headcount, some aspects of rooms. the library collection may need to be increased over time. Library sizes that are below or above the norm may point to 7. Ratio of Staff to Attorneys aggressive technology use or avoidance, a bias toward younger All law firm employees who are not attorneys are considered or older attorneys, or a changing practice group mix. staff. Though it can range anywhere from .8–1.5:1, the average 11. Number of Conference Seats Per Attorney staff-to-attorney ratio we see is 1:1. This ratio can be greatly influenced by whether the office is a 1:1. On certain days this will end up being not enough or too many headquarters or branch location. The staff-to-attorney ratio tells designers how much extra 34 An effective ratio of conference room chairs-to-attorneys is chairs. But I have found it provides the best balance. Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Closing Statement 12. Number of Project Rooms Per Paralegal We typically size project rooms in modules related to the para- A law firm embarking on an office design project should hire an architectural firm that its people feel comfortable with. The var- legals’ interior office size. If firms are tight on space and want to be aggressive, one solution is to make those project rooms slightly larger than normal and ious parties are going to be working together closely for a year or two, so their ability to establish a close relationship is important. Being comfortable with a design firm means much more than place the paralegals in the actual project rooms. In a litigation-heavy firm, the number of project rooms per paralegal might trigger the need to consider creating a litigation liking its people. It means respecting them and trusting their judgment to interpret your goals while delivering an effective design. I once worked with an attorney with a national reputation as an support floor. extremely talented, uncompromising litigator. Once, when he misstated something in a presentation, I corrected him and explained 13. Let Creativity Take Over The extra ingredient that, like a “baker’s dozen,” brings my why. We went back and forth a few times before he ultimately “lawyer’s dozen” list to 13 items is the creativity that’s behind all backed down because I was right. If I had demurred in that situ- great projects. ation, he likely would have lost respect for me as a partner. If that Each of the law offices I’ve designed looks dramatically different. Yet all those plans were based on the same 12 pieces of in- had happened, I would have struggled for the rest of the project to get approvals. formation. Those few hours of upfront information-gathering allow Designers always need to be honest and direct with our law architects to focus our time where it is most valuable: Develop- firm clients. Attorneys can smell someone who is not telling them ing a highly creative design that satisfies our clients’ cultural and the entire truth from a mile away. One aspect of working with attorneys that I truly enjoy is that business goals for the space. Knowing those 12 bits of information defines the edges of the they understand there is an implication — whether it’s on the bud- problem and sets parameters. But great design involves much get, schedule, or the design itself — to every decision they make. more than manipulating space and numbers. With that knowledge This “lawyer’s dozen” equips architects with an invaluable tool in place, designers can tap into our “creative black boxes” and for explaining to them the rationale behind many of our design come up with inspired solutions. decisions. About the Author: Mr. Louis Schump is a Senior Interior De- Interiors signer with Hellmuth, Obata + Kassabaum (HOK) and has over 25 years of interior design experience. His approach incorporates a Experts in Law Firm Design blend of design and management, resulting in innovative design that consistently meets his client’s needs, budget and schedule. His focus is on those elements of culture, brand and the business plan that can be enhanced by, or communicated through, the design of space. He joined HOK from private practice where he worked with a number of commercial, law and residential clients as designer, manager and owner’s representative and prior to that, he directed interiors for the San Francisco studio of an international architecture firm. Mr. Schump has a Bachelor of Architecture from Washington Alschuler, Grossman, Stein & Kahan University, is an Adjunct Professor with the California College of the Arts, and has won numerous regional and national awards for his design work. Gibson , Dunn & Crutcher Jones, Day, Reavis & Pogue Littler Mendelson HOK 9530 Jefferson Boulevard, Culver City, California 90232 phone: 310.838.9555 web: www.hok.com www.hokinteriors.com February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 35 THE GENERATIONAL DIVIDE How to Motivate and Retain Gen X Baby Boomers — approximately 80 million people; born 1946 — 1964 • Open minded, ambitious, loyal and job status is important D o you ever feel like an alien in your own environment? • Espouse “inclusive” leadership Many leaders and employees hope Generation X (be- • Workplace process and output (not implications and tween the ages of 25 and 40) workers will miraculous- outcomes) ly turn into to something they recognize and understand. Have you learned how to cope with these different people? Do you real- Gen X — 46 million people; born 1965 — 1980 • Many were “latchkey kids” so they are typically ize the cost if you have not? Employee turnover can cost big bucks. Spherion Corporation of Fort Lauderdale, Fla. says one accepted method for calculating the cost of losing an employee — including the expense of re- resourceful, self-reliant and irreverent • Job flexibility is at the top of their list of essential characteristics of a position cruiting, relocating and training a replacement — is to multiply the • Workplace relationships and outcomes are important salary by 1.5. The average salary for a white collar worker in the • Do not solely define themselves by their job U.S. in 2004 was $42,000, according to the Department of Labor, • Loyalty or status not necessarily important and they are so replacing a departing worker could cost an employer around easy to recruit, hard to retain $63,000. Has money been wasted in your environment? The bridge to successfully managing Gen X: Gen Xers are more inclined than boomers to leave a job if their Whether on WIFI at the local coffee shop or in the comfort of their home office, Gen X wants flexibility. Working from home af- needs aren’t met. fords employees some flexibility to balance their own priorities of Spherion also found that 51% of respondents under 40 said family, educational pursuits, leisure and community activity can they were likely to look for a new job within the next year, while lead to better performance as well as higher retention rates, ac- only 25% of those older than 40 said the same. Does your budget cording to David Ballard, Psychological Healthy Workplace Guru allow for this kind of turnover? for the American Psychological Association. Also: • Tell them WHAT not HOW so review the expected The problem? No amount of wand waving or candle lighting will make Gen X into something they don’t want to be. outcomes. • Give multiple tasks. Allow them to prioritize. • Ask for reactions and opinions consistently. The solution: building knowledge and understanding of the diff ferences of Gen X and Boomers — the two largest portions of the • Give them informal recognition (like days off). • Apply effective and flexible leadership skills and encourage them from others. workforce today. • Give regular, honest feedback. They expect it and not just in annual appraisals. Did you know that? • 80% of the Baby Boomers plan to work past retirement? • Generation X and Generation Y (1981-1999) are not large enough to cover the Boomer retirement gap? • Given that Generation X, all 80 million of them, are the • Offer mentoring and coaching. If you don’t know how, learn! • They want opportunities to learn new skills, making ongoing training essential. largest segment of business today, it is prudent that we The 40-year spread in the workplace can create tremendous understand them. • EEO (Equal Employment Opportunity) complaints are creativity with the results being dynamic solutions, improved productivity and increased profits. These differences can also cre- up 41% since 1999? No mater when you were born, we must understand the im- ate turbulence, conflict and dysfunctional teams not to mention pact generations have on our workplace. The following is a typi- the cost of turnover. Study and learn about each segment of the cal recap of Baby Boomers and Gen X, the largest portion of the population and respect their differences, especially the differing workplace today. opinions you may have developed. If you would like to receive 36 (continued on page 44) Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Q: What do 90% of the top 50 law firms* in Los Angeles have in common? A: They rely on Matura Farrington Staffing Services to deliver the talent needed to keep them on top! Every business knows that to stay on top you need a team that can stand up to the challenge. Since 1994, we have helped to build the teams of L.A.’s finest legal organizations. Here’s how: Accountability: We listen to our clients, deliver the service they expect, and help them to attain their staffing goals. Selection: Our database now includes over 25,000 candidates seeking career opportunities in the Los Angeles legal market. Consistency: Our staff is comprised of experienced recruiters who have earned our trust and respect with an average tenure of more than 4 years. Our clients know that the same team is here to service them year after year which allows for an efficient and effective working relationship. Comprehensive: We provide direct hire and temporary staffing assistance for all support and management positions in law firms and corporate counsel offices. Leadership: We’re a leader in L.A.’s legal staffing market and our goal, like yours, is to stay at the top! We match employers with employees to form successful work relationships. Direct Hire and Temporary Staffing Support *Los Angeles Business Journal - Book of Lists 2006 February 2007 700 So. Flower St. #2505 Los Angeles, CA 90017 p. 213.553-8451 f. 213.533-8878 www.matfar.com Available 24 hours a day at 877.415.7977 Greater Los Angeles Leadership Exchange • www.glaala.org 37 OFFICE Leasing help h l other h b businesses i save money ((such h as those h that h perform f outsourcing activities). Tenants that will be entering a lease transaction soon, that are not as confident, may also want to act quickly in exploring their Can Low Leasing Activity Save Tenants Money? alternatives (to maximize their choices). They then may want to slow down during the leasing commitment process, to give them- C an low leasing activity save T Tenants money? It all selves as long as possible to determine what they believe will be depends on the circumstances of the T Tenant, but their economic future and their office space requirements. low leasing activity could be money saving good As of early January 2007, for Tenants in Downtown Los Angeles, low leasing activity may result in Tenants saving money. news for Tenants! T Tenants in other submarkets may also be able to save money, Generally, low leasing activity (compared to the past), reflects Tenant caution regarding their economic future. if leasing activity is low where they want to enter a lease transaction. What has prompted me to write this article is that in Downtown Los Angeles, office leasing activity in the fourth quarter of 2006, was at the lowest level in a decade in what I consider to be the 44 nicer buildings. If you are located in another submarket, I can quickly (within minutes) roughly determine what is going on in many other submarkets in the greater Los Angeles area. Low leasing activity is probably only of significance, if a Tenant is going to be entering in to a lease transaction, while low leasing activity continues to be low. Lease transactions include: extending a Tenant’s lease term; expanding the size of a Tenant’s For More Information or Help: When it’s time to renew or relocate, do you want help doing the above and other tasks that need to be done? Do you want more information? Do you want to receive a monthly e-mail Newsletter regarding the latest that is going on in the Downtown Los Angeles Office Leasing Market? If so, please e-mail me at [email protected] or call me at 213-949-4824. space; relocating a Tenant’s office suite; and a Tenant opening a About the Author: Scot McBeath is the President of Scot new location. The significance of low leasing activity to Tenants is that it pro- McBeath Realty. Scot McBeath Realty specializes in representing vides Tenants increase negotiation leverage, which may result in Office Tenants in Downtown Los Angeles and surrounding areas. Tenants saving money. It does this, because it should provide a Scot has been professionally engaged in negotiating transac- very strong incentive for buildings that want to attract and retain tions and managing projects since 1982, and he has a BS and Tenants, to offer those Tenants a highly competitive offer. It is sort an MBA. of like shopping for a car. If you walk on a car lot and there is a crowd of people wanting to buy a popular new car, you will have to outbid the other interested people to buy it. On the other hand, if nobody has expressed interest in the same car in a long time, you may have a shot at getting a great money saving deal on the car (this is what low leasing activity is comparable to). Generally, the best low leasing activity situation for a Tenant, is when leasing activity has dropped a lot and for long enough that Landlords are getting very motivated to attract Tenants. Downtown Los Angeles, as of the beginning of January 2007, appears to reflect this situation. Tenants that will be entering a lease transaction soon, that are confident that they will not be negatively impacted by an eco- Would You Like to Advertise in the Greater Los Angeles Chapter Leadership Exchange? nomic slowdown, may want to act quickly, before leasing activity and/or rental rates increase. An economic slowdown may not impact all businesses, the same. For example, an economic down- Contact: Joanne Stillwagon @ [email protected] turn may be good for Bankruptcy Attorneys or businesses that 38 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 39 TECHNOLOGY Tip net Displaying Formulas in Excel — (All versions of Excel) Your entire spreadsheet is now displayed showing formulas where values used to be. Some of the cells are going to be larger to accommodate your formulas, but don’t panic. You can get everything back Ever wondered which cells have what formulas? W as it was by pressing the Ctrl + ~ key again. henever you open a spreadsheet, chances are you may not be the first person who has worked with it. Dodie Edelstein is the owner of Legal Information One of the most difficult things to do when inheriting a Systems Training (LIST), which specializes in help- spreadsheet is to decipher it and find out where formulas have been ing you get the most from the software you have. entered and what the formulas contain. She provides customized legal-specific training and You can always click on a cell and look in the formula bar to see support services for document processing, e-mail and document what formula exists in that cell. But, there’s an easier way and it’s management software. Dodie can be reached through e-mail at one keystroke! [email protected], by telephone at 707-776-4695 and on her Anywhere in your spreadsheet, hold the Ctrl key and press the web page at www.aboutlist.com. tilde (~) key (no shift key needed). (In Excel’s Help, it’s called the “single left quotation key” but since most of us use the single quote key just to the right of your semicolon key, you might think I meant that one. It doesn’t work for this feature). So, I’m calling this the tilde key. Here’s what it looks like before I press Ctrl + ~ Expense Cash Franklin Williams Auto rental 50.00 50.00 50.00 Air fare 2100.00 0.00 0.00 Lodging 720.55 261.00 420.89 Food/Meals 144.00 78.00 115.75 Telephone 22.50 3.50 12.40 Entertainment 80.00 33.00 43.50 Misc. 29.50 22.65 25.88 $3,146.55 $448.15 $668.42 TOTALS: And here’s what it looks like after I press Ctrl + ~ Expense Cash Franklin Williams Auto rental 50 50 50 Air fare 2100 0 0 Lodging 720.55 261 420.89 !" #$$" Food/Meals 144 78 115.75 Telephone 22.5 3.5 12.4 $$ !&" !'&(#)$ Entertainment 80 33 43.5 Misc. 29.5 22.65 25.88 TOTALS: =SUM(B2:B8) =SUM(C2:C8) =SUM(D2:D8) % % 40 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 RECORD RETENTION: WHAT TO HOLD, WHEN TO FOLD (continued from page 14) Evaluations............................ Earlier of 4 years or 1 year after termination progress, a subpoena has been served or an investigation Individual Employment or is known to be underway. Termination Agreements...................................1 year after expiration 6. Finally, if you are going to have a DRP, enforce it. And be Insurance Records.............................................. 4 years after termination sure to enforce it in a consistent fashion. Selective Job Descriptions.......................................... Upon revision or replacement enforcement is a sure ticket to a spoliation of evidence or Medical Histories & Health Records ...................... 1 year after termination obstruction of justice charge. Testing Records.................................................... 1 year after termination Training/Instruction Manuals and Knowing what to keep and for how long can be tricky busi- Memoranda.......................................... Upon revision or replacement ness for law firms. A knowledgeable professional can provide expert guidance and help your firm draft a solid document reten- Retirement tion policy that protects your interests as well as those of your Allocation Reports ....................................................................Permanent clients. Audit and Tax Forms ...................................................................... 7 years Board of Trustee Minutes and Performance Information ............Permanent About the Author: Mr. Mica Miyamoto joined Hutchinson and Correspondence ..............................................................................1 year Bloodgood LLP in 1997. A graduate from University of California Employee Retirement at Los Angeles, he earned his Masters in Taxation from Golden Contribution Records................................... 4 years after termination Distributions (separate into Gate University. He now serves as a Partner in the Glendale Office. Mr. Miyamoto’s prior experience includes being a tax manager at a tax and personnel ....................................................................1 year “Big 5” international accounting firm. Mica lends his significant tax (after participant is paid out) expertise to the engagement team. He provides tax compliance Invoices ........................................................................................ 7 years and tax planning services to closely held businesses and their Transfers ....................................................................................... 7 years owners. He currently is Chairperson of the Firm’s Tax Committee, Trust Statements ........................................................................... 7 years Mica is a treasurer of the Asian Pacific Alumni of UCLA. He also is a member of the West Glendale/Gateway Kiwanis. Staff Recruitment Applications (non-employees) ...........................................1 calendar year Offers and Rejections (non-employees) .............................1 calendar year Reports (non-employees) ..................................................1 calendar year Resumes (non-employees) ...............................................1 calendar year Test Results (non-employees) ...........................................1 calendar year Create A Solid DRP DRPs don’t have to be epic novels. They can be just a few paragraphs, as long as they address these fundamentals: 1. Define how long, how and where to store both paper and electronic records, making sure you specify retention periods for specific categories of records. 2. Make sure you have considered all forms of electronic data in all devices and media (don’t forget digital printers/ copiers and voicemail). 3. Specify how records are to be destroyed when their retention period has expired. Is it automated or are users responsible? 4. Specify the individuals responsible for enforcing, monitoring and updating the policy. 5. Detail the circumstances under which the policy should be suspended, such as when a lawsuit is anticipated or in February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 41 SOS — Succeed Over Stress This Month: About The T Author: Gloria Albert, Director of WellnessWorks, New Year — New Beginning — Changing Ways A has been a health consultant for over 20 years. Her approach re you a creature of habit? There is nothing wrong to reducing stress and adding wellness to one’s life is practical, with that as long as your habits are good ones! Moti- hands-on, pro-active and fun. vation for self-improvement comes with a healthy self- respect. Affecting a lasting change happens one step at a time. To find out more information, request a brochure or schedule a class, please contact Gloria at (phone) 310-393-6078, (e-mail) [email protected], or visit our website at Start with knowing yourself and being realistic about how much change you can accomplish at this time in your life. Choose http://www.WellnessWorksUSA.com. Please feel free to pass this information along to co-workers, friends, family. one new habit, write it down, make a sign for the fridge, and talk to supportive friends. Make it a focus for a while until it becomes SOS (SUCCEED OVER STRESS), a monthly column, is brought an old habit. You may need to break it down into simple achiev- to you compliments of WellnessWorks, providing innovative stress able steps and design a plan for each of those small, more man- management and wellness programs. ageable steps. When deciding to stop a bad habit, fill the void WellnessWorks is dedicated to providing the utmost in innova- with a good habit. Think through your recovery plan so that if you tive stress reduction/wellness programs to our clients. Our goal is relapse you will be more likely to get back on track with your plan to save clients money by helping employees control their stress, to change your ways. be more productive, and live healthier, happier lives. WellnessWorks is now offering seminars for your employees that will help them find that balance in their lives. In addition, we also work with One thing at a time: people individually, and have a comprehensive wellness program for seniors. For more information on what we do, please be sure A manageable plan, to visit us at http://www.WellnessWorksUSA.com. ...plus a supportive environment, ...plus a strategy for handling relapses, ...equals a new improved you in the new year! So remember, slow down, find gratitude in what you have, take time to take care of yourself ... and BREATHE. See you in March. 42 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 The Association of Legal Administrators Your law firm (ALA) offers a tool to train your lawyers — and staff — the ways of business: A Business is a business. Skills Curriculum for Law Firm Associates. Law schools generally do not prepare their graduates to understand these types of responsibilities, even though the practice of law is both a profession and a business. Managing partners and firm administrators understand that effective business, management and supervisory skills for all employees are essential to the success and survival of every law firm. YOUR LAWYERS SHOULD THINK LIKE BUSINESSPEOPLE. Be creative. Embrace software programs. Develop business plans and networks. Offer supportive and critical feedback. Understand your firm’s competition. A Business Skills Curriculum for Law Firm Associates assists you in developing a training program that will help your associates best meet the needs and expectations of your firm and clients. This guidebook is available for $595 from ALA. Call (847) 267-1252 to order — or log on to www.alanet.org/bsc to learn more about this exciting and unique product. Know basic accounting/finance. ALA members receive a $100 discount. BRAIN Teaser answer How well did you do? February 2007 9 4 2 5 3 7 6 8 1 3 1 5 9 6 8 7 4 2 6 8 7 4 1 2 9 5 3 2 7 9 6 8 5 3 1 4 5 3 4 1 7 9 8 2 6 1 6 8 3 2 4 5 7 9 8 9 3 2 5 1 4 6 7 4 5 1 7 9 6 2 3 8 7 2 6 8 4 3 1 9 5 Greater Los Angeles Leadership Exchange • www.glaala.org 43 WHAT’S A LITTLE PROFANITY AMONG FRIENDS? (continued from page 16) There were 58 completed domestic and transatlantic mergers before the employee claims to be fired as a result of complaining about sexual harassment. • MERGERS AND ACQUISITIONS You must learn the difference between actionable sexual harassment and permissible exercise of First Amendment rights. involving US firms where the acquired firm had 5 or more lawyers in 2006, as noted in Hildebrandt International’s MergerWatch. There were an additional 28 mergers reported in Hildebrandt Headlines involving international firms (although this is not a comprehensive list of international combinations). Despite the increase in total mergers, there was actually a decline About the Author: Lauren J. Katunich is an associate in ECJ’s Litigation and Employment Law Departments, where her areas of practice include representation of employers in all types of employment matters, including wrongful termination, sexual harassment, discrimination, retaliation, wage and hour claims and advice for compliance with various employment laws. In addition, Ms. Katunich has experience in anti-SLAPP actions, construction defect litigation and a broad range of general business litigation. Ms. Katunich is featured as a monthly resource on various employment law issues for the employment-based publication, HR Fact Finder and a frequent author in Martindale Hubbell’s Counsel to Counsel Labor & Employment Law Alert. She is also a contributing author for ECJ’s Employment Law Reporter, a monthly publication designed to inform clients and friends about various employment law updates. In addition, Lauren authored an article entitled State Supreme Court Deals Fatal Blow To Contractors Without Valid License, Builder Digest of California Magazine, April-June 2006. in the number of mergers where the smaller firm had more than 50 lawyers. In 2006 there were 9 mergers where the smaller firm exceeded 50 lawyers, compared to 10 in 2005. The average size of acquired firms was 28. Nearly three-fourths of all acquired firms had twenty or fewer lawyers; nearly one half had between five and ten. The largest merger of 2006, based on the size of the smaller firm, was the merger between Thelen Reid and Brown Raysman. The second largest merger of 2006 was Bingham McCutchen with Swidler Berlin. Rounding out the top mergers were Buchanan Ingersoll with Klett Rooney, Cooley Godward with Kronish Lieb, and Kelley, Drye and Warren with Collier Shannon Scott. Domestically, New York City, Washington, D.C. and California were once again the strongest inbound markets. In New York City, there were a total of 12 mergers; the largest was between Thelen Reid and Brown Raysman. In Washington (including the metro areas of VA and MD), there were 6 mergers, the largest being the combination of Bingham McCutchen and Swidler Berlin. California saw a total of 10 mergers: 5 in the San Francisco/Silicon Valley region, and 5 in the Los Angeles area. HILDEBRANDT HEADLINES (continued from page 18) THE GENERATIONAL DIVIDE Law Firms,” by the American Bar Association Commission on Wom- (continued from page 36) en in the Profession, women of color are leaving the legal profession at a high rate. Among the findings are that 44% of women lawyers a complimentary copy of the Generational Differences spread of color working in large firms reported being passed over for desir- sheet, able assignments, compared to 39% of white women, 25% of men Baby Boomers, Gen X and Generation Y, send an email to of color, and 2% of white men. [email protected]. which includes Traditionalists (born before 1946), Clifford Chance was named by the Black Solicitors Network as most diverse firm in the Magic Circle, with 5% of partners and more About the Author: Marsha Petrie Sue, MBA than a fifth of its trainees originating from an ethnic minority. A sur- The Accountability Master The CEO of YOU: vey by the Network found that only around 3% of partners in top Leading YOURSELF to success UK firms were of Asian extraction, while less than 0.5% were black, PO Box 15218, Scottsdale, AZ 85267 Chinese or of mixed race. 866-661-8756 Local 480-661-8756 Freshfields Bruckhaus Deringer created a mentoring program for www.marshapetriesue.com its female associates to pair them with female partners in an effort to bolster the number of female partners at the firm. According to The Lawyer UK 100 Annual Report 2005, only 11.8% of partners at Freshfields are female, while 15% of Clifford Chance partners are women, 14.7% of Allen & Overy partners are women, and 12.3% of Linklaters partners are women. 44 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Community Challenge Weekend We Would Like to Once Again Thank Our Sponsors February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 45 VENDOR Spotlight Up Close & Personal with... based on the client’s objectives and a thorough evaluation of the “marketing mix” — website, public relations, marketing collateral, direct mail/email. For most of our clients, we become their outsourced marketing department, working with them on everything from strategic planning to detailed implementation. What do you believe is the most important component of Turning How into Wow!SM Powerful Marketing & Public Relations Programs the vendor-client relationship? Being proactive, and developing and executing on strategic creativity are among the most important aspects of a vendor- Sharon Berman [email protected] client relationship. In terms of being proactive, our role is to spot Berbay Corp. directly available to the client. 2001 South Barrington Avenue, Suite 305 and then deliver opportunities that otherwise might not be seen or Regarding strategic creativity, the most basic elements of a Los Angeles, CA 90025 client’s marketing and public relations strategy may be obvious, 310-914-4200 • www.berbay.com such as needing to develop a website. The real challenge is to Bio Sharon Berman is principal of Berbay Corp., a marketing con- insert creativity into the process and develop a website that im- sultancy which specializes in working with law firms and other a prospective client should pick up the phone and call that firm. professional service firms. For more than two decades, she has Being creative means nothing by itself unless it moves the client’s worked with firms to develop and implement marketing programs agenda forward. mediately reflects what differentiates a particular firm, and why which increase VisiCredibility™ — the visibility and credibility essential to obtaining profitable business. Prior to establishing Berbay Corp., Sharon held marketing What characteristics do you possess that help you to be management positions with national and international firms in- successful? We know law firm marketing inside and out, from small firms cluding Arthur Andersen, Houlihan, Lokey, Howard & Zukin and to large multinationals. We are nearing our 12th year of working Ogilvy & Mather. with law firms. As Berbay’s founder and principal, I have more A frequent writer and speaker on marketing, Sharon has taught than two decades of experience marketing law firms and other Marketing Plan Development at UCLA Extension, is a former professional service businesses. At the same time, we careful- member of the California Society of CPAs State Marketing Com- ly avoid the cookie-cutter approach. Our starting point is that mittee, and a former member of the editorial board of Marketing each client’s firm has its own unique aspects and strengths, and the Law Firm. She has been quoted in the Wall Street Journal, needs a marketing program tailored to showcase its competitive and Los Angeles Times, and interviewed by national broadcast advantage. media on the subject of marketing. While the majority of our clients are law firms, we also work with other professional service businesses such as accounting Company Profile For over a decade, Berbay has been a highly effective market- firms, investment banks, and real estate companies. Since law ing consultancy working with small to large law firms. Our slogan, nesses, and we know those market segments, we spot synergies “turning how into wow!” describes our process and our results. between disciplines that help expand our clients’ reach beyond Law firms typically start with marketing questions — the marr practices often network with and market to these types of busi- their normal range. keting ‘how?’ — such as: How do we attract the right clients? How do we create top-of-mind awareness so that prospects think of us first? We strive to deliver marketing solutions that answer with wow! results: ‘Wow, that was great!’ ‘Wow, that made a dif- What makes Berbay Corporation awesome? We never forget that it’s our clients who are awesome. That’s our key focus on turning “how” into “wow!” for each client. ference!’ We develop and implement strategic marketing plans that are 46 Greater Los Angeles Leadership Exchange • www.glaala.org February 2007 Your marketing program shouldn’t leave you feeling confined. Is your marketing locked up because you’re too busy? Do you need a team who will unlock fresh ideas and implement them? Give us a little freedom and we’ll develop a breakout marketing program to capture new business. For more info, contact us at: 310-914-4200 or [email protected] Turning How into Wow! ® Powerful Marketing & Public Relations Programs February 2007 Greater Los Angeles Leadership Exchange • www.glaala.org 47 7E©REALIZE©THAT©YOUR©TIME©IS©LIMITED©AND©THAT©YOUR FIRM´S©FINANCIAL©REQUIREMENTS©OFTEN©TAKE©A©BACK©SEAT©TO YOUR©CLIENTS´©LEGAL©MATTERS©#ITY©.ATIONAL©IS©HERE©TO©HELP© !T©#ITY©.ATIONAL©"ANK©WE´VE©BUILT©A©TEAM©OF© PROFESSIONALS©TO©MEET©THE©UNIQUE©NEEDS©AND©CHALLENGES OF©#ALIFORNIA©LAW©FIRMS©7ITH©DECADES©OF©EXPERIENCE©WE HAVE©THE©EXPERTISE©TO©CREATE©UNIQUELY©TAILORED©SOLUTIONS FOR©YOUR©FIRM©AND©ITS©PARTNERS©ASSOCIATES©AND©STAFF Uniquely Tailored Solutions #ALIFORNIA´S©0REMIER©0RIVATE©AND©"USINESS©"ANKK©7HERE THE©"LUE©,ADDER©REPRESENTS©A©LEVEL©OF©SERVICE©THAT´S ABOVE©AND©BEYOND©AND©4HE©WAY©UP FOR©YOU $ENISE©7OODRUFF 3ENIOR©6ICE©0RESIDENT © DENISEWOODRUFF CNBCOM cnb.com -EMBER©&$)#©©#ITY©.ATIONAL©"ANK g g FIRST CLASS U.S. POSTAGE PAID SAN DIMAS, CA PERMIT#7 g Debbie Mogren • Quinn Emanuel Urquhart Oliver & Hedges, LLP • 865 S. 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