August 15 - HMF EXPRESS

4
Volume IX Issue 8
August 15, 2014
Leadership by example Anticipate site issues...
“Example is not the main thing
in influencing others, it is the
only thing.” — Albert
Schweitzer
Lead by example
A leader can shape his followers
best by showing them the way
forward rather than telling them
about it.
To show your team how important customer service is, make
sure that they can see you going
the extra mile.
If they can see that you are committed, they are more likely to
follow your example.
At HMF Express?
Leaders at HMF Express show
up on time, work when needed,
& communicate early, often, and
clearly when they need help.
You don’t need to be perfect,
just show through your actions
that you intend to be the best.
To paraphrase Gandhi: if you
want to make a change, be the
best example of that change
and others will follow.
Sometimes our customers depend on us to help their customer succeed.
And, sometimes that means helping them avoid problems at a job site. As the saying goes, “[Stuff] happens.”
A good example:
Brandon Grant recently visited a jobsite for a door issue
and noticed some of our frames (see picture).
They were on top of a container and spread across the
ground.
Once our products hit the jobsite, material gets lost and
we get blamed. Help by double-checking the packing
lists and clearly bundling related KD sticks and pieces.
Schweitzer taught and
wrote about service, but We have customers claim all the time that HMF Express
he became famous only did not ship screws or wire anchors, or etc. Packing
after, at age 30, he left the these loose items in big boxes or otherwise securing
classroom and pulpit and them with the shipments will definitely reduce the issue.
became a doctor tending
to the poor and needy.
Schweitzer’s personal
story includes meeting
with doubters and turning
them into supporters.
It includes establishing a
hospital that now bears
his name.
It includes going from an
obscure talker to the proWhere are my base clips??
Walk on over to
the Sutton safety
shoe truck.
The truck will be
at the Wilmington
plant on 8/27/14
at 10:30am. You can also find these
shoes on-line at :
http://www.suttonsshoes.com
Starting August 1st, most doors can
go straight to the floor as soon as
they are entered — Another leap forward in streamlining order entry and
improving lead times!
To: Mark
From: Wes
I just wanted to give our Chi-town
guys a big thank you from our customer. He just got that welded
transom frame and he said it is perfect!
He told me the ORD guys did a hell
of a job for him; his customer gets
to install this earlier than anticipated; and his boss was thoroughly
impressed with the quality and
speed at which we delivered.
Supervisor’s corner ...
Jungle Rapids day
After conducting reviews with each of you, I am
impressed that most of you are very concerned
about safety, quality and productivity.
That is a very good thing. We have come a long
ways, but we have to keep changing in order to
stay competitive in today`s market.
The number one thing we have to do is meet our
daily goals and service level. Watch for these
posted on the board outside the break room and in front
of the powder coat paint line in Wilmington.
Also we have to reduce the number of purple folders. When we
see a purple folder, it means we made a big mistake. Remember,
when you see the purple folder, find out why you are re-making
the part and make sure that the mistake does not reoccur.
To increase our daily production, the best way is to make each
piece just one time. The more the daily piece count, the more
points we can open to make room for our customers.
We all are on the right path. Just keep the focus on the above and
all of our lives will be so much easier !!
This month: Safety, Service, and making each piece right the first
time!!! — J D Robinson
Sign up
now for
HMF Express fantasy footDear Scott: Every once in a while, my spouse and I will review all of the in- ball!
surance policies that we have in effect. We do this to make sure that we have To register, get your team name and
sufficient coverage.
email address to Bob by August
22nd.
We had our review last week and when we discussed the life insurance policy that HMF proWhen you sign-up, indicate “Autovides, several questions came up. Who is covdraft” or “Live-draft”.
ered on this policy? What is the benefit amount? The auto-draft will be August 31, and
And who is the beneficiary of the policy?
if we have 8 or more for a live draft,
Don’t worry. I’m not intending on going anythat will be 5 p.m. on August 26th.
where soon! I just like to be prepared.
The competition for the big prize will
-Life Insurance Assurance
be fierce — remember that 2nd
Dear Life: It’s great to hear that you review your insurance policies to help
stay prepared for life’s unexpected events. I hope that your questions inspire others to do the same.
August
You are referring to the life insurance policy that HMF Express provides for
all qualified employees at no cost to them. This is one of several benefits that
Birthdays
each eligible employee receives for free. The other insurance policies provided at no cost are long term disability, short term disability and accidental
Mark
Dewitt
2
death & dismemberment.
Luis
Zamudio
9
The details of the life insurance policy are pretty simple. It covers the emDarien
Ford
11
ployee only. The amount of the policy is $20,000. The beneficiary is whoBob
Drach
13
ever you have designated as the beneficiary on the United Health Care apShaun
Sinclair
23
plication when we renewed in June. If you have not designated a beneficiary, or are not sure, then you should stop by my office to fill out a beneficiary
Amir
Tufekcic 24
form. This will only take a minute or two to complete and will ensure that the
Brandon
Grant
24
proceeds go to the person of your choice if anything ever happened.
Kathy
Pergel
30
Scott answers your employment questions: