Frequently Asked Questions

MOBILE
BANKING
Frequently
Asked
Questions
MEMBER FDIC
1 | First Southern Bank
Frequently Asked Questions
Q
What is Mobile Banking?
A
Mobile Banking is a free service that allows you to access your account information,
transfer funds and pay bills with your mobile device. It works with any web enabled
mobile phone device whose network allows SSL traffic.
Q
What functions can I perform from my mobile device?
A
Q
How do I enroll in Mobile Banking?
A
If you currently use First Southern Bank’s Online Banking service, WebTeller
@ www.firstsouthern.com, log in and click on “Options”, then click “Mobile
Settings” and select “Enable web access for your mobile device”. You
may also access this site via your web-enabled mobile device. If you are a first time
user of our Online Banking service or are in the midst of a password change, you
must enroll for Mobile Banking via a personal computer rather than your mobile device.
Q
Now that I am enrolled in Mobile Banking, how do I access First
Southern’s Mobile Banking site?
A
To access our Mobile Banking site go to www.firstsouthern.mobi. This web address
should be entered in the URL line of your web browser. A google or other web
search for this site may return www.firstsouthern.com, our traditional Online
Banking WebTeller site.
Q
Can I use any mobile device to access my accounts?
A
Yes. You can use any mobile device that is web-enabled and allows secure SSL
traffic. However, SMS text messages will be sent to the mobile device number
registered in WebTeller.
Locate branch offices
View Transaction History (15 days of transaction history available)
View Account Balances
Transfer Funds between your First Southern Bank accounts
Pay Bills to existing Payees
View Alerts
Mobile Banking Frequently Asked Questions | 2
Q
Do I use the same user ID and password as WebTeller?
A
Yes, use the same user ID and password as you do for traditional WebTeller via your
personal computer.
Q
Are there fees for the Mobile Banking service?
A
No, it is free for all of our personal and business customers.
Q
Does First Southern Bank have an IPhone or Android App?
A
We will be announcing the availability of these apps in the very near future.
Q
Can I schedule recurring transfers and bill payments using Mobile Banking ?
A
Yes, however, only one time, immediate transfers and bill payments may be entered.
Recurring transfers and recurring bill payments must be entered via the traditional
WebTeller on your personal computer.
Q
How late in the day can I make transfers?
A
Transfers can be made at any time. However, please note the transfer cut-off time is
6 p.m. CST during regular banking days, which excludes weekends and holidays. (A
list of our observed holidays is available by contacting us.) Any transfer made after
6 p.m. CST will be processed on the next business day.
Q
How do I know if my transfer or bill payment was entered successfully ?
A
If you have selected to receive text alerts, each time you make a transfer
or bill payment, a confirmation SMS text message will be sent to your mobile device.
If you do not receive a confirmation text message, double check to make sure
the transaction went through via traditional WebTeller. Mobile phone carrier text
message fees may apply.
Q
How do I add a new Bill Payment payee ?
A
New payees can only be added through your personal computer via our traditional
WebTeller. Mobile functionality is limited to sending payments to already established
3 | First Southern Bank
payees. Once payee is established on traditional WebTeller, you can submit one
time payments to that payee via your mobile device.
Q
How do I delete a Bill Payment that I set up through my mobile device?
A
You must log in to the traditional WebTeller via your personal computer and delete
the payment from the Main Menu of the Bill Pay module.
Q
When I try to enter an amount for a bill payment or transfer, I can’t
enter any numbers, only letters. Why?
A
Check your phone’s settings to make sure you don’t have Alpha-only enabled on
the keypad.
Q
How do I securely end my Mobile Banking browser session?
A
Select the “Logout” link to logout of Mobile Banking, then close your browser
through your mobile device browsing options. Closing your browser will securely
end your Mobile Banking login session.
Q
What if I can’t get my mobile device to work with Internet Banking?
A
There are a number of reasons that you may experience trouble accessing the
mobile version of internet banking on your phone.You must first enroll in First
Southern Bank’s Mobile Banking before you can gain access. These steps were
discussed previously.
In addition, to use the mobile version of WebTeller, your phone needs to meet the
following minimum requirements:
1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic. (You may need to contact
your mobile provider to determine this.)
Q
What happens if I lose communication/signal during a transaction?
A
When you complete a transaction from your mobile device (bill payment, funds
transfer, etc.) and you have selected to receive text alerts, you will
Mobile Banking Frequently Asked Questions | 4
receive an SMS text message as confirmation that the transaction was successful.
If you do not receive this message due to a dropped call or lost signal, check your
accounts and re-submit any transactions that did not process.
Q
What happens if I lose my mobile device?
A
Since your account data is not stored on your mobile device, your information
cannot be stolen. When you replace your device, simply edit your Mobile
Settings via traditional WebTeller through your personal computer and make any
changes to the wireless provider and/or phone number. For security measures, you
should never save your passwords in your mobile device.
Q
What do I need to do if I get a new phone?
A
If you simply get a new phone but keep the same phone number and provider,
no changes on your part are necessary. If you switch providers and/or phone
numbers, log in to your WebTeller account via your personal computer and update
your information on the “Options > Mobile Settings” page. You will not
receive SMS text messages regarding Mobile Banking transactions if your phone
number is not correct.
Q
What if I no longer want to be a mobile user?
A
Log in to your WebTeller account via your personal computer and select
“Options” , then click “Mobile Settings” and “Deselect - Activate
Mobile Banking Access”, then click “Agree”.
Q
Is it safe to use Wi-Fi ?
A
When using a personal computer to perform sensitive searches/transactions such
as checking your account balance, making a payment, etc. we do not recommend
using the free Wi-Fi in a coffee shop or other access points. Use your password
protected Wi-Fi at home to safeguard your account.