brockley bugle - Regenter Brockley

Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 1
BROCKLEY BUGLE
AUTUMN 2013
Foxborough Gardens accepts 'The Challenge'
At the end of September, a group of school leavers from the government funded initiative ‘The Challenge’
helped residents from Foxborough Gardens brighten up their estate with a selection of new plants.
‘The Challenge’ supports community engagement and social integration amongst young people. The team
of 10 youngsters from the local area had a budget of £150 to use for the community project based in
Foxborough Gardens, which they spent on buying plants and perennials. Residents from Foxborough
Gardens had asked for colourful flowers for the raised beds and plants that would climb up around the
gazebo in their playground area.
The day brought residents of all ages together to work with the team of young people, supported by staff
from Pinnacle PSG. The residents got stuck in with weeding and digging the area before helping to
carefully plant a selection of brightly coloured flowers.
Cat Holland, Chair of the Foxborough Gardens TRA said of the day: “The flowers are lovely and make the
area look really homely. We wouldn’t have been able to do all of this on our own so thank you to ‘The
Challenge’ team for all their hard work. They can come back any time!”
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Make Rent Your Priority This Christmas!
During the months of November and December last year around 30 households were referred to
court for Possession Orders as a result of rent arrears.
Our aim and ethos is not to evict tenants but to help them sustain and maintain their tenancy.
However, where a tenant consistently withholds rent payments for no reason other than to do so,
we will take every necessary action to repossess the property.
If you are experiencing difficulties, please contact your Housing Manager on:
0207 635 1200
2
CONTACT US: 111 Endwell Road, Brockley, London SE4 2PE • 0207 635 1200
[email protected] • www.regenterbrockley.com
Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 3
WELCOME...
GARDENS
...To the Autumn edition of the Brockley Bugle. In this
edition you will get the opportunity to register for FREE
computer training (page 6), hear about how Regenter
Brockley Residents have been involved in their
communities over the summer (page 7), and your
chance to win a £50 voucher! (page 7)
The Brockley Bugle is a newsletter delivered four times
a year to the 1838 homes managed by the Regenter
Brockley PFI.
AM I RESPONSIBLE FOR MY GARDEN?
YES! Your tenancy agreement states that you are
responsible for keeping your home in reasonable
condition. This includes maintaining any outbuilding,
yard or garden, including fences and gates. You must
make sure any outbuilding, yard or garden is kept
clean, tidy and free from rubbish. You must look
after the garden and prevent any trees, bushes,
hedges or grass from overgrowing. (see section 2.5
of your tenancy).
Failure to keep your garden clean and tidy is a breach of
your tenancy and will result in further action being taken.
If you would like to ask any questions or need advice on
your garden, please contact your Housing Manager (see
page 4 for a full list of “Who to Call”).
Regenter Brockley deliver services on behalf of
Lewisham Council. These services include:
Neighbourhood Management (Pinnacle PSG)
Pinnacle PSG provides neighbourhood management
services including housing management, estate
services, resident involvement and resident support
services. You can contact Pinnacle PSG on:
0207 635 1200
HOLIDAY OPENING
Over the holiday period the Housing Office will be
opening as follows:
Tuesday 24th December (Christmas Eve):
Repairs and Maintenance (Rydon)
Wednesday 25th December (Christmas Day): CLOSED
Thursday 26th December (Boxing Day):
Rydon is the maintenance company who carry out
day to day repairs and maintenance. You can
contact Rydon on:
0800 083 9683 or
01322 623017
9-5pm
CLOSED
Friday 27th December:
9-5pm
Monday 30th December:
9-5pm
Tuesday 31st December:
9-5pm
Wednesday 1st Jan 2014 (New Year’s Day): CLOSED
Thursday 2nd January:
9-5pm
Friday 3rd January:
9-5pm
FREEPHONE REPAIRS LINES
(from landline) 0800 083 9683 3
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WHO TO CALL
ATO
ARKU-NELSON
CHRIS SAMMSTHOMPSON
PAUL
BROOKS
LINDA
FRANCIS
020 7635 1203
020 7635 1202
020 7635 1214
020 7635 1205
Alban Hse
Aldham Hse
Aldham Garages
Almond Hse
Andrew Hse
Asaph Hse
Asaph Hse Garages
Augustine Hse
Bede Hse
Bede Garages
Birch Hse
Colin Blanchard Hse
Colin Blanchard Garages
Columba Hse
David Hse
Dunstan Hse
Dunstan Hse Garages
Edmund Hse
Edmund Garages
Elm Hose
Fossil Rd
Foster Hse
Foster Hse Garages
Geoffrey Ct
Geoffrey Ct Garages
Geoffrey Rd
Hawthorn Hse
Laburnum Hse
Laurie Grove
Lewisham Way
Malpas Rd
Malpas Garages
Manor Avenue
Millmark Gr
Myatt Ct
Oak Hse
Rockeby Rd
Shardeloes Rd
St Donatts Rd
St Peters Ct
Tyrwhitt Rd
Upper Brockley Rd
Vulcan Terrace
Vulcan Garages
Wadcroft Ct
Yew Hse
Algernon Rd
Algernon Garages
Algiers Rd
Avon Rd
Beverly Ct
Brookbank Rd
Cresent Way
Cresent Way Garages
Eastern Rd
Ellerdale Street
Elswick Road
Embleton Rd
Embleton Garages
Ermine Rd
Ermine Rd Garages
Glensdale Rd
Greatfield Cl
Halesworth Rd
Loampit Hill
Marsala Rd
Marsala Rd Garages
Overcliff Rd
Overcliff Rd Garages
Sandrock Rd
Shell Rd
Shell Rd Garages
Somerset Gd
Sunninghill Rd
Tyrwhitt Garages
Undercliff Rd
Vicars Hill
Vicars Hill Garages
Viney Rd
Wearside Rd
Acacia Hse
Alder Hse
Alder Garages
Ash Tree Hse
Breakspears Rd
Breakspears Garages
Chestnut House
Conifer Hse
Conifer Garages
Cranfield Rd
Erica House
Harcourt Rd
Harfield Rd
Hazel House
Holly Tree Hse
Holly Tree Garages
Jasmine House
Lilac House
Lime Tree Hse
May Tree Hse
Pear Tree Hse
Pear Tree Garages
Poplar Hse
Syringa Hse
Syringa Garages
Tressillian Crescents
Tressillian Rd
Veronica Hse
Wickham Gdns
Walter Taylor Ct
Walter Taylor Garages
Wickham Rd
Every Regenter Brockley tenant has a
designated Housing Manager who is
responsible for the neighbourhood
where you live. Your Housing Manager
can help you with:
Managing your rent
Managing your tenancy
Reporting
issues
in
your
neighbourhood
Resident Involvement
For any queries about renting a garage,
please contact the Customer Services
Team at the housing office on:
0207 6351200
If you have a query and don’t know who
to call, contact the Customer Services
Team at the housing office who can help
you further.
4
Adelaide Ave
Adelaide Garages
Amyruth Road
Arabin Rd
Arthurdon Rd
Beecroft Rd
Braxfield Rd
Braxfield Rd Gdns
Brockley Gdns
Brockley Garages
Brockley Grove
Brockley Rd
Chalsey Rd
Chudleigh Rd
Comerford Rd
Dalrymple Rd
Darfield Rd
Dressington Ave
Elsiemaud Rd
Foxberry Rd
Foxborough Gdns
Foxborough Garages
Francemary Rd
Henryson Rd
Howson Rd
Ivy Rd
Kneller Rd
Ladycroft Rd
Ladywell Rd
Lindal Rd
Malyons Rd
Malyons Terrace
Merritt Rd
Montague Ave
Phobeth Rd
Rushey Mead
St Margarets Rd
Whitbread Rd
Whitbread Garages
CONTACT US: 111 Endwell Road, Brockley, London SE4 2PE • 0207 635 1200
[email protected] • www.regenterbrockley.com
Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 5
LEASEHOLDERS’ CORNER
NEW LEASEHOLD TEAM
Regenter Brockley manage over 500 leasehold
properties on behalf of Lewisham Council. There is a
designated team based at the housing office to deal with
all leasehold enquiries. If you are a leaseholder, you can
contact the leasehold team by phone, letter, email or in
person by appointment:
LEASEHOLD NEWS
If you attended our last Leasehold Forum meeting on
Thursday 3 October at Saint Andrews Centre, you would
have had the cyclical decoration programme explained
in detail by Rydon and Pinnacle PSG and the
opportunity to ask questions about the work and
payments.
Sandra Simpson, Leasehold Manager
If you have any questions, please come along to the
next meeting or contact us at the Housing Office.
Pinnacle PSG,
111 Endwell Road,
Brockley, SE4 2PE
[email protected]
0207 635 1209
DATES FOR YOUR DIARY
LEASEHOLD FORUM MEETINGS
Leasehold Forum Meetings are held quarterly at Saint
Andrews Centre, at the corner of Brockley and Wickham
Roads, Brockley SE4 2SA. The dates of meetings for
2014 are:
Katie French, Leasehold Assistant
Pinnacle PSG,
111 Endwell Road,
Brockley, SE4 2PE
[email protected]
0207 635 1207
Thursday
Thursday
Thursday
Thursday
WALKABOUTS
28/11/2013
The Pinnacle PSG Estate and Housing Management
Teams, along with Rydon staff carry out regular estate
walkabouts and we invite residents to join us. It’s
important that we hear from you about where you live
and how we can improve the services you receive.
PROPERTY
TIME
Garages Crescent Way
12.30pm
Garages Braxfield Rd
12.45pm
Erica Hse
1.00pm
Wickham Rd 62
1.20pm
Alder Hse
1.35pm
Lilac Hse
1.35pm
Walter Taylor Ct
2.00pm
Acacia Hse
2.15pm
Wickham Estate (meet Jasmine Hse)
2.30pm
For more information about Estate Walkabouts, please
contact the Pinnacle Housing Office or just come along
at the times and places listed.
9 January 2014
3 April 2014
3 July 2014
2 October 2014
6.30pm-7.00pm: Leasehold Surgery - Come and speak
to Pinnacle PSG and Rydon staff about individual issues
to do with your property and lease.
7.00pm-8.00pm: Leasehold Forum Meeting
* Minutes from these meetings are sent out to all
leaseholders
SERVICE CHARGES
We know it’s nearly Christmas, but do make sure you
plan ahead before you go shopping and not leave your
service charge wanting!
Please call Lewisham Council payment line on:
0208 690 8707 Option 2 (Housing Rents)
to make a payment by credit or debit card.
Wishing you all
from Katie and Sandra
in the Leasehold Team.
FREEPHONE REPAIRS LINES
(from landline) 0800 083 9683 5
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FREE COMPUTER TRAINING COURSES (Dec to Mar)
To book yourself on to one of these
computer training courses, please call:
0208 698 7436
Courses all take place at:
North Downham Training Project,
103 Boundfield Rd, Catford, London SE6 1PF
MARCH 2014
FEBRUARY 2014
JANUARY 2014
DECEMBER 2013
MONDAYS
6
Basic IT Training
02.12.13 10.30am - 3.00pm
BASIC I.T.
09.12.13 10.30am - 3.00pm
BASIC I.T.
16.12.13 10.30am - 3.00pm
BASIC I.T.
13.01.14 10.30am
BASIC I.T.
20.01.14 10.30am
BASIC I.T.
27.01.14 10.30am
BASIC I.T.
03.02.14 10.30am
BASIC I.T.
10.02.14 10.30am
BASIC I.T.
17.02.14 10.30am
BASIC I.T.
24.02.14 10.30am
BASIC I.T.
03.03.14 10.30am
BASIC I.T.
10.03.14 10.30am
BASIC I.T.
17.03.14 10.30am
BASIC I.T.
24.03.14 10.30am
BASIC I.T.
31.03.14 10.30am
BASIC I.T.
- 3.00pm
- 3.00pm
- 3.00pm
- 3.00pm
- 3.00pm
- 3.00pm
Ava
ilab
to A le
Reg LL
e
Bro nter
c
resi kley
den
ts !
THURSDAYS
Basic Microsoft Packages
05.12.13 10.30am - 3.00pm
BASIC WORD
12.12.13 10.30am - 3.00pm
BASIC EXCEL
19.12.13 10.30am - 3.00pm
BASIC POWERPOINT
26.12.13 10.30am - 3.00pm
BASIC WORD
02.01.14 10.30am - 3.00pm
BASIC EXCEL
02.01.14 10.30am - 3.00pm
BASIC POWERPOINT
09.01.14 10.30am - 3.00pm
BASIC WORD
16.01.14 10.30am - 3.00pm
BASIC EXCEL
23.01.14 10.30am - 3.00pm
BASIC POWERPOINT
30.01.14 10.30am - 3.00pm
BASIC WORD
06.02.14 10.30am - 3.00pm
BASIC EXCEL
13.02.14 10.30am - 3.00pm
BASIC POWERPOINT
20.02.14 10.30am - 3.00pm
BASIC WORD
- 3.00pm
- 3.00pm
- 3.00pm
- 3.00pm
- 3.00pm
06.03.14 10.30am - 3.00pm
BASIC EXCEL
13.03.14 10.30am - 3.00pm
BASIC POWERPOINT
20.03.14 10.30am - 3.00pm
BASIC WORD
27.03.14 10.30am - 3.00pm
BASIC EXCEL
- 3.00pm
CONTACT US: 111 Endwell Road, Brockley, London SE4 2PE • 0207 635 1200
[email protected] • www.regenterbrockley.com
Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 7
GET INVOLVED
COMMUNITY FUN DAY
On Saturday 24 August, Regenter Brockley residents
enjoyed a Community Fun Day coordinated by Pinnacle
PSG. Despite the pouring rain, residents came along to
St. Andrews Centre where the event was held and made
the most of indoor activities including a bouncy castle,
giant games, bingo, a live DJ and arts and crafts. A free
BBQ serving jerk chicken, burgers and vegetarian
sausages went down well and survived the weather
under a gazebo, along with dessert in the form of an icecream van!
Residents were invited to complete a satisfaction survey
and entered in to a prize draw to win a £50 Asda
voucher. Pinnacle PSG housing staff were on hand to
answer questions from residents along with the estate
management team showing younger residents how to
grow cress. Rydon supported the event with a stall
taking feedback from residents and handing out goodie
bags.
RESIDENTS’ CONFERENCE
On Wednesday 16 October, Pinnacle PSG residents
from across the whole of London came together for a 1
-day conference at the Kia Oval Cricket Ground. This
annual event is an opportunity for Pinnacle PSG
residents to come together and share ideas and views
on important housing issues and their communities. It’s
also a way for Pinnacle PSG to say a big “thank you” to
residents who give up their time all year round to make
their communities a better place to live. 11 Regenter
Brockley residents attended and enjoyed workshops,
key speakers, lunch and a whole range of refreshments
throughout the day with the world famous cricket ground
as a backdrop!
Resident and Vice-Chair of the Regenter Brockley Board
Bryan Pope said about the day “The venue was brilliant!
It was good to hear from Neil Eusdon the Managing
Director of Pinnacle PSG about his experience growing
up on an estate in London. Quality events like this make
me feel valued and respected as a resident.”
Local Councillor, Carl Handley, came along to the event
to run his “Drop-In Saturday Surgery” and took the
opportunity to meet with local residents and staff from
Pinnacle PSG. Katie French, Leasehold Assistant from
Pinnacle PSG, who helped on the day said
“Unfortunately you can’t control the weather but
everyone I spoke to enjoyed the food, games and
activities! It’s always nice to meet with residents at an
event where everyone is together having fun!”
RESIDENT SATISFACTION SURVEY
YOUR chance to win a £50
voucher of your choice!
If you are phoned by the Customer Services Team and
spend just 3 minutes answering a few questions about
the services you receive from Pinnacle PSG, you will be
entered in to a prize draw to win 1 of 4 x £50 vouchers
of YOUR choice!
The draw will be made at the beginning of April 2014 and
the winners will be informed by telephone.
CONGRATULATIONS...
...to Regenter Brockley resident, Jane Nampala from
Erica House who chose a £50 Asda voucher when her
resident satisfaction survey was drawn at the
Community Fun Day. Jane was thrilled when she won
saying “Thank you very much to Pinnacle PSG for
coordinating the fun day – we’ve loved every minute!
The BBQ was great and there were lots of activities for
the kids. We’re looking forward to coming again next
summer!”
Jane is the second Regenter Brockley
resident this year who has won a £50
voucher for completing a Resident
Satisfaction Survey. Michelle Bradley
from Alder House won the prize draw at
the Hillyfields Midsummer Fayre when
she
completed
her
Resident
Satisfaction Survey with Pinnacle PSG
staff on the Regenter Brockley Stand.
Michelle was delighted when she was
contacted with the news and said “I
never win anything so I’m really
pleased!”
FREEPHONE REPAIRS LINES
(from landline) 0800 083 9683 7
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CONTACTING US
CONTACT
INFORMATION
REGENTER BROCKLEY
STAFF UPDATE
Regenter Brockley Housing Office
t:
e:
Welcome
111 Endwell Road, Brockley, London, SE4 2PE
0207 635 1200
[email protected]
James Gibson who has joined the
team as a Housing Manager. James
has been working for Pinnacle PSG for
over a year and we now welcome him to
Regenter Brockley.
Housing Management Team
e:
e:
e:
e:
e:
e:
Maxeene McFarlane, Operations Manager
[email protected] t: 0207
Chris Samms-Thompson, Housing Manager
[email protected]
t: 0207
Linda Francis, Housing Manager
[email protected]
t: 0207
Ato Arku-Nelson, Housing Manage
[email protected]
t: 0207
Paul Brooks, Housing Manager
[email protected]
t: 0207
James Gibson, Housing Manager
[email protected]
t: 0207
635 1200
635 1202
Deborah Cheyne who will be supporting Regenter
Brockley TRAs and resident groups with fundraising
for 1 day a week. Deborah can be contacted on:
635 1205
t
m
or through your Housing Manager.
635 1203
Farewell
635 1214
635 1206
Customer Services
e:
Swarna Ragu, Customer Service Officer
[email protected]
t: 0207 635 1211
Swarna also has Makeda Quamina and Sha Cabana helping
out on the Customer Services Team.
Leasehold Team
e:
e:
Sandra Simpson, Leasehold Manager
[email protected]
Katie French, Leasehold Assistant
[email protected]
0208 613 7671
0791 257 2842
Sarah
Carruthers,
Resident
Engagement Coordinator, who is
moving to a different role within
Pinnacle PSG. “I have thoroughly
enjoyed my time working with Regenter
Brockley residents. Working with communities who
have such dedication and passion for making their
neighbourhoods a better place to live for everyone
has been a pleasure.”
Darina Rought has now left her role as interim
Leasehold Officer and a new Leasehold Team is
now in place.
t: 0207 635 1209
Changes
t: 0207 635 1212
Suzanne Ste-Croix has temporarily moved to
another role within Pinnacle PSG.
For any maintenance issues such as leaks, loss of
heating or electrics, faulty locks, blocked toilets, drains
when they affect the whole block, contact Rydon.
Freephone Number (from landline)
0800 083 9683
Freephone Number (from mobile)
8
01322 623 017