2020 Lawrence the latest vision for green, highrise living pg.14

Transcription

Trends
A PA R T M E N T
MARCH 2013
2020 Lawrence the
latest vision for green,
highrise living pg.14
OFFICIAL PUBLICATION OF THE APARTMENT ASSOCIATION OF METRO DENVER
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Contents
MARCH 2013 | Volume 26, Number 3
COMMUNICATION COMMITTEE CHAIRS
Association News
Specializing in High Quality,
#1 Grade Cedar Privacy Fences
Legal Handbook Seminars off to Great Start
Cedar
Privacy
Leasing
Selling Yourself is the Most Important Thing
Ask the Lawyer
Service Animals: How Changes in the Law affects
Providers under ADA and FHA
Customer Service
How satisfied am I? Do You Even Care?
Technology
Ornamental
Iron
Captivating and Connecting Your Business on Yelp
Maintenance
Preparing your community for snow
Trex
Seclusions
Lorinda Bodman & Brandon Hegland
7Education Conference
& Trade Show
22 Career Center
11Education Conference
28New Members
26 AIMS Update
12 Upcoming Seminars
28 Advertising Directory
13 Association News
13Online Learning
Article Submission
APARTMENT ASSOCIATION OF METRO DENVER
office Address:
7100 E Belleview Ave., Suite 305
Greenwood Village, CO 80111
E-470
Complete Installation
or Materials Only
www.splitrailfenceco.com
HWY 7
member WEBsite:
www.aamdhq.org
I-25
Phone: 303.329.3300
Fax:303.329.0403
Chain
Link
Executive Vice President:
Mark Williams | [email protected]
Event Coordinator:
Mike Erickson | [email protected]
Vice President of Government Affairs:
Nancy Burke | [email protected]
Local Government Affairs Manager:
Tatianna Gruen | [email protected]
Vice President of Member Services:
Julie Evans Schmitt | [email protected]
Office Manager
Whitney Hopp | [email protected]
Vice President of Events & Education:
Betty Knecht | [email protected]
Manager of Education Services:
Wendy Jenkins, CAM, CAPS | [email protected]
Accounting Manager:
Earlease Alexander | [email protected]
Government Affairs Admin:
Nikki Kirsch | [email protected]
Communication & Marketing Manager:
Christopher Dean | [email protected]
Events & Programs Coordinator:
Tim Pepe | [email protected]
www.aamdhq.org
NDS Y
HLA
HIG CH PKW
RAN
HWY 52
CTY RD 8
HWY 7
LINCOLN
8065 Brandon Dr.
Littleton, CO 80125
303-791-1997
E-470
3330 E. I-25 Frontage Rd.
Dacono, CO 80514
303-828-1501
C-470
D
RR
LINKEDIN
www.linkedin.com/groups?gid=875627
551 Members
C-470
NORTH
Proud Members:
E
RK
PA
TWITTER
www.twitter.com/aamdhq
177 Followers
SOUTH
RD
2 | TRENDS • MARCH 2013
HWY 52
CTY RD 8
FACEBOOK
www.facebook.com/aamdhq
435 Fans
Fencestainingandpainting
Brickandstonecolumns
Masonryentrymonuments
Dimensionallumber
R
KE
Apartment Trends (USPS 018-233) is published 11 times a year (monthly except for
the combined November/December issue) by The Apartment Association of Metro
Denver, 7100 E. Belleview Ave., Suite 305, Greenwood Village, CO 80111. Periodicals
Postage Paid at Denver, CO. POSTMASTER: Send address changes to Apartment
Trends c/o The Apartment Association of Metro Denver, 7100 E. Belleview Ave., Suite
305, Greenwood Village, CO 80111. Subscription included in membership dues.
Apartment Trends is published as a service to its members and all segments of the
apartment industry by The Apartment Association of Metro Denver. Any reproduction
or copying in whole or in part, without permission, is prohibited. Articles and events
herein do not necessarily have the endorsement of AAMD but may be presented to
give readers a diversity of views and activity updates. 7100 E. Belleview Ave., Suite
305, Greenwood Village, CO 80111, Phone (303) 329-3300, Fax (303) 329-0403, E-mail:
[email protected], Web: www.aamdhq.org. AAMD is a tax-exempt professional trade
association representing the multifamily housing industry in the metropolitan Denver
area. AAMD is affiliated with The Colorado Apartment Association (www.caahq.org)
and The National Apartment Association (www.naahq.org).
•
•
•
•
R
PA
Printing: Siler Printing, Denver, CO
Contact
Automaticgateoperators
Constructionsitefencing
Irondeckrails
Vinylporchrails
BROADWAY
Trends will consider printing any article written by an
AAMD member that applies to the Denver multi-family industry, is 300-500 words, does not promote any
single company or product. AAMD reserves the right
to edit any article without notification. Due to space,
not all articles submitted will be printed.
•
•
•
•
UNIVERSITY
Please contact Christopher Dean or Julie EvansSchmitt at 303.329.3300 for more information about
advertising in Trends. Deadline for contracts and
artwork are the first Monday of the month prior to
publication.
16PowerLunch
SANTA FE
ADVERTISING
4Leadership
WADSWORTH
CONTRIBUTORS
Lynett Brockman, Wendy Jenkins, CAM, CAPS, Betty
Knecht, Terri Norvell, Shad Parrish, Jen Piccotti, Morgan
Remmers, Rocky Sundling, CAPS, , Deborah Wilson
I-25
Julie Evans-Schmitt
[email protected]
The respected leader in the industry since 1974.
2020 Lawrence
UNIVERSITY
CONTRIBUTING EDITOR
Moving In
BROADWAY
Christopher Dean
[email protected]
21
23
25
Seeing the Future...
SANTA FE
DESIGN, PRODUCTION & ADVERTISING
From the President
WADSWORTH
PUBLISHER
Mark Williams
[email protected]
6
11
13
17
19
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LINCOLN
Leadership
PROFESSIONAL CARPET CLEANING & RESTORATION
Carpet Cleaning at a Fair Price
A Compliance Depot Approved Vendor • Gold Star Winner with BBB
Rocky Sundling, CAPS
Greystar Real Estate
President
Mary Wessler, CAPS
ConAm Colorado
Secretary
Don Werner
DJ Longo
Metrex Property Group Terra Firma Investment
President - Elect
Vice President
Lyn Jacobs
Arbor Carpet
Supplier At Large
Parke Pettegrew
The Busboom Group
Treasurer
Mark Williams
Meredith Wright
AAMD
Mission Rock Residential
Executive Vice President
Past President
2012-2013 board of directors
President: Rocky Sundling, CAPS, Greystar Real Estate
President - Elect: Don Werner, Metrex Property Group
Vice President: DJ Longo, Terra Firma Investment Group
Treasurer: Parke Pettegrew, Busboom Group
Secretary: Mary Wessler, CAPS, ConAm Colorado
Supplier At Large: Lyn Jacobs, Arbor Carpet
Past President: Meredith Wright, Mission Rock Residential
Executive Vice President: Mark Williams, AAMD
Owner Director:
Heather Campbell, Mill Creek Residential
Owner Director:
Scott Kirkwood,Greystar Real Estate
Owner Director:
Peggy Panzer, Orion Real Estate
Supplier Director:
Megan Dyk, BluSky Restoration
Supplier Director:
Mark Tschetter, Tschetter Hamrick Sulzer
JLAC Chair: Mike Papantonakis, Nina Investments
JLAC Chair-Elect: Jason Busboom, Busboom Group
Education Chair: Lillian Mumford, Mission Rock Residential
Education Chair-Elect: Sandi Kelly, Simpson Property Group
Networking Chair: Joel Sandoval, Valet Waste
Networking Chair-Elect: Stacey Baldwin, CAPS, Hans Nielsen
Suppliers Council Chair: Jessica Jacobsen, Redi Carpet
Suppliers Council Chair-Elect: Vickie Breaux-Michaud, Career Strategies
IROC Chair: Jason Busboom, Busboom Group
IROC Chair-Elect: Debbi King, IPM Colorado
CAA President:
Sharon Ingram, CPM, Simpson Property Group
Carpet Cleaning
Crime Scene
Cleanup
Upholstery
Cleaning
Wine / Koolaid
Repair
Water Damage
2012-2013 COMMITTEE CHAIRS
Alliance Chair:
Mike Zoellner, RedPeak Properties
Alliance Vice: Terry Simone, Unique Properties
Ambassadors Chair:
Karen Gladney, CAPS, POWER Leasing
Ambassadors Vice:
Kim Bazemore, Roof & Gutter Guys
Chili Cookoff Chair:
Chip Kabrud, Mac-Gray
Chili Cookoff Vice: Sharon Kraft, Baron Properties
Chili Cookoff Host:
Amie Harmon, RediCarpet
Communications Chair:
Lorinda Bodman, For Rent Media Solutions
Communications Vice:
Brandon Hegland, Apartment Guyz
Charity Auction Chair:
Mary Wessler, CAPS, ConAm Colorado
Charity Auction Vice:
Scott Kirkwood, Greystar Real Estate Partners
Economic Conference Chair: Derek Avery, Legacy Partners
Economic Conference Vice: Drew Hamrick, Tschetter Hamrick Sulzer
Finance Committee Chair: Parke Pettegrew, Busboom Group
Finance Committee Vice:
Don Werner, Metrex Property Group
Golf Tournament Co-Chair: Jon Butters, Arbor Carpet
Golf Tournament Co-Chair: Tony Hunt, Apartment Mgmt. Consultants
June Awards Chair:
Meredith Wright, Mission Rock Residential
June Awards Vice:
Summer Signer, Interstate Restoration
Maintenance Olympics Chair:Ed Schell, HD Supply
Maintenance Olympics Vice: Troy Boyd, Platinum Renovations
Maintenance Olympics Vice: Todd Bowen, Mission Rock Residential
Membership Chair:
Linda Kirkwood
Membership Vice:
Andrew Gibbs, Peliton
Membership Vice:
Suzanne Trujillo, Embrey Management Services
Public Relations Chair:
Mike Gosline, Metrex Property Group
Public Relations Vice:
Susan Maxwell, Zocalo Development
Spring Clean Chair:
Terry Shadwick, BluSky Restoration
Spring Clean Vice:
Jason Allen, Carmel Partners
Spring Clean Vice:
Christine Hill, Echelon Property Group
Trade Show Chair:
Allison Moledo, RedPeak Properties
Trade Show Vice:
Megan Dyk, BluSky Restoration
www.aamdhq.org
Air Duct / Dryer Vent
Cleaning
We have truck mounted cleaning systems as well as
portable units allowing us to customize our work to your
needs. We offer a dryer method of cleaning your carpets
at no additional cost. From Cleaning carpets to repair
work Tri-R-Carpet Care offers fast, friendly, professional
service that is always guaranteed.
Carpet Dyeing
Carpet Repair
303-898-1329
www.carpet-cleaning-of-denver.com
24/7 Emergency service
Question of the month...
How is Tri-R-Carpet Care different from other carpet cleaning companies out there?
At Tri-R-Carpet Care we care about our clients. We have no hidden fees, we use a fast drying cleaning method
that puts you back on your carpets sooner and with a lower overhead we can help save you money.
www.aamdhq.org
MARCH 2013 • TRENDS | 5
the largest multifamily education conference
in the rocky mountain region
From the President
Rocky Sundling, CAPS | GREYSTAR REAL ESTATE
Education Conference
& Trade Show• 2013
Predicting the future...
T
he future starts today, not tomorrow. Admittedly, the
AAMD Education Conference and Trade Show is
still in the future as this is written. Given this years’
theme of “Seeing the Future: Education, Technology,
Innovation” I thought it appropriate to start predicting the future
of the multifamily industry in advance of the Trade Show. Then I
remembered that Yogi Berra, Patron Saint of All That is Quotable
once said “prediction is very difficult, especially about the future.”
So maybe I will leave prognostication to the psychics, Vegas odds
makers, and the National Enquirer and focus on the relationship
between education, technology and innovation and how those might
shape the future of our industry.
Education has never been more important in developing our
people to embrace and meet the challenges posed by the future.
Education cannot be static – it must look like many of our most
innovative business practices – faster, leaner, more creative, and more
relevant with one eye on the present and the other on the future.
The old school classroom lectures and even the more recent
web based and conference meeting education delivery models must
continue to grow, change and adapt. We must acknowledge that there
is no one perfect way to teach and train, particularly for adult learners.
We need to train the
trainers, we need to take the
class to the student, we need
to have compelling teachers
in the classroom settings,
and we need to combine
the theoretical with the
practical. In short, we
must follow my
Mom’s advice – every day you don’t learn and use - something new is
a day wasted.
WEDNESDAY, MAY 22 • denver mart
I have a love/hate relationship with technology. I love the fact
that there’s an app for that. Like for absolutely any and everything
there is an app. There are even apps to manage your apps. We have
property management software that, when properly implemented
can report your financial performance as of the last nano second and
track how many times the toilet seat in apt. 101 has been raised and
lowered.
But technology is all too often viewed as the solution rather
than a tool for devising and/or implementing the solution. Revenue
Management systems are the ultimate case in point – as good as
the revenue management tool is, it doesn’t work without the human
perspective and direction in its use. Conversely, it is just as big a
mistake to shun or fear technology – ledger cards work for posting
rents, but do you really want to do that?
Innovate or die. Change or be changed. Innovation is a great
buzz word and is included in probably 85% of all corporate mission
statements. But one person’s innovation is another’s goofy idea
that didn’t work. Innovative programs and ideas are as cheap and
abundant as North Dakota oil fields. But truly innovative solutions
are like mini-blinds – you need a lot of individual slats to do the
job, but it only works if all the slats move in the same direction.
Innovation requires the education and technology mentioned above,
as well as money, buy-in from all parties, and a visionary leader to get
the choir in the same song book.
The AAMD Education Conference and Trade Show is one of
many steps in becoming a more innovative and educated person and
organization. Bring as many people in your organization as you
can. The education and networking benefits are diverse
and available for levels of staff. And don’t forget
the SWAG bag! See you on May 22.
Rocky Sundling
FEATURING:
Seeing the Future
education • technology • innovation
05.22.13•39.737567•-104.984718
Morning Session:
8:45-9:45am
Slips & Falls Safety
Mid-Morning Session:
10:00-11:00am
How Did you Get to Where you are?
The Tao of Innovation:
Creativity, Risk Tolerance and
Problem Solving
Keynote Luncheon Available with
All-Access Pass
Late Morning Session:
11:15am-12:15pm
Top 10 Social Media “Must-Dos”
Mark Hargett
Janelle French, Mission Rock Residential
Heather Salazar, Greystar Real Estate Partners
Tips or Tricks for Maintenance Professionals
Maintenance Compliance (Panel)
Jason Allen, Carmel Partners
Drew Hamrick & Mark Tschetter, Tchetter Hamrick Sulzer P.C.
Overcoming Obstacles
Financial Implications of Healthcare Reform
Reggie Rivers
Ken Thomas, Peliton
Misty Browning Stanford, Ellis Partners in Management
Solutions
Tax Credit Compliance
Tips & Tricks Using Technology (Panel)
Hottest New Developments Being Built
Heather Staggs
Panalists TBA
Heather Campbell, Mill Creek Residential
Tax Credit Compliance
Affordable Housing Seminar
Heather Staggs
Heather Staggs
Kate Good
What are you doing that is Innovative? (Panel)
Susan Maxwell, Zocalo Development; Mark Windhager,
RedPeak Properties; Jason Busboom, The Busboom Group;
Jeff Kimes, Archstone; Mary Wessler, ConAm Colorado
Selling to the Different Generations
2012-2013 AAMD President
PRESENTING SPONSORS:
www.aamdhq.org
www.aamdhq.org
register online at www.aamdhq.org
FEBRUARY 2013 • TRENDS | 7
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<< KEYNOTE LUNCH
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*MAP NOT TO SCALE
*RESTROOM LOCATIONS APPROXIMATE
*BARS OPEN AT 2:00PM
*SUBJECT TO CHANGE WITHOUT NOTICE
EXHIBITORS
Main Stage Presenting Sponsors:
Aaliyah’s Towing & Recovery
Drain-O-Rooter
115 5280 Window
614 A to Z Roofing
207 A-1 Security Systems
430 A1 Chipseal & Rocky Mountain Pavement
326 AD Light & Sign
130 Advanced Exercise Equipment
523 Advanced Exteriors
102 Alpine Auto Recovery
505 Alpine Roofing
438 Alpine Window Coverings
516 Amazing Blinds Services
123 Apartment Book
215 Apartment Guide
136Apartments.com
630 Appliance Warehouse
135 Arbor Contract Carpet
229 Arlun Floor Coverings
105 Assurant Specialty Property
412 AZ Partsmaster
515 Backflow Consulting, Testing and Repair
340 Bear Steam Cleaning, Inc.
116 Belfor Property Restoration
525 BG Staffing
107 Black Gold Construction
121 BluSky Restoration
316 Brown Brothers
406 BuildingLink, LLC
133 Career Strategies, Inc.
509 CARES by Apartment Life
413CenturyLink
235 Cintas Fire Protection
433CleanDesigns
437 Coatings, Inc.
311CoCat
628Coinmach
129 Colorado Carpet Cleaning
401 Colorado Mechanical Systems
312 Colorado Real Estate Journal
119 Commercial Fitness
142 Community Interiors
415 Corporate Capital Improvements
125 CORT Furniture Rental
634 Crime Scene Cleaners
213 Criterion Brock
620 Custom Environmental Services (CES)
303 D & D Roofing
512DepositIQ
227 DGO Access, LLC
629 Dogwood Building Supply
212 Economy Asphalt & Concrete Services, LLC.
238 Elevation Staffing
425 Emerald Isle Landscaping
513 Empire Fire & Safety Inc.
113 Exterior Solutions Plus
610 Fashion Carpet & Tile
225FastSigns
330 Fire Alarm Services
214 Foothills Paving
211 For Rent Media Solutions
507 Fresh Aire Air Freshners
305 Frontier Mechanical
216 Gorman Services
538HandyTrac
117 HD Supply
230Indatus
138 Interstate Restoration
416 Invisibal Waste
501 Jetz Services
435 Junionr’s Carpet Cleaning
530 JWilliams Staffing
541 Keller-Lowry Insurance, Inc.
131 Klass Law Group
424 Lakewood Plumbing & Heating LLC
533 Landtech Contractors
112 Leak Control Services, Inc.
428LeaseLabs
408 Lone Star Towing
418Mac-Gray
327 McKenzie Rhody & Hearn
517 Metro Construction & Restoration
405 Metropolitan Protective Services
304Move.com
234 National Corporate Housing
442 National Credit Systems Inc.
526 Nationwide Insurance
315 NWP Services Corporation
313On-Site
202 Oxi Fresh
618 Parking Authority
337 Park Range Construction
617 Paradigm Interiors, LLC
333 Peliton, LLC
537 Pest Solutions Plus
434 Pet Scoop, Inc.
429 PG Construction
101 Platinum Renovations and Consulting, LLC.
114 POWER Apartment Leasing
613 Precision Concrete Cutting
529 Professional Roofing
106 Property Solutions
109 Push, Pedal, Pull
237 RD Fuller
514 Real Estate Personnel
302 RealPage, Inc.
226RediCarpet
233 Renovations Plus
411Rent.com
335 Rental Services Inc.
524 Republic Services
208 RK Mechanical
126 Rocky Mountain Fire
615 Roto Rooter Services
308 Servpr of Greater Boulder
402 Shaker Painting
503Sherwin-Williams
616 Signal88
508 Split Rail Fence Co.
328 Standard Interiors
511 Stellar Custom Painting
228 Stonebridge Builders
518 Studio Victor Sanchez
441 Superior Roofing Inc.
427 Surface Restoration
626 Tenant Technologies
103 The Rock Carpet & Dyeing
108 The Roof & Gutter Guys
404 TJK Services
612TransUnion
436 Tri R Carpet Care
624 Trinity Roofing
243 Tschetter Hamrick Sulzer
314 TSV Construction & Roofing
535 Vacant Interiors
329 ValetWaste, LLC
407 Valley Crest Landscape
325Venturi
111 Wakefield & Associates, Inc.
307 Western Roofing, Inc.
414 Western States Fire Protection Company
134 Wilmar Industries
403 Yardi Systems
242 Zillow Rental Network
ENTRANCE
KEYNOTE SPONSORS
PLATINUM SPONSORS
Spotlight you company with a Keynote Luncheon Sponsorship.
Includes a Premier All-Access 8-pack, sponsorship recognition
during the program, and up to six
photos of your communities. Call
Betty at 303.329.3300 to sign up.
®
Living Excellence
www.aamdhq.org
www.aamdhq.org
Dispatch - 720-842-9000
www.aaliyahstowing.com
For All Your Towing And Parking Lot Maintenance Needs
Aaliyah's Towing & Recovery offers
personal towing as well as property
owners & managers a No Cost
customized Solution to parking issues on
your property.
For Communities:
Our goal is to make your communities more
appealing to tenants by keeping the parking areas
safe and free of unwelcome vehicles.
• Remove unauthorized, abandoned or stolen
vehicles
Our Services
Aaliyah’s Towing & Recovery strives to offer you
the best service by raising the industry standard
and assisting you with fast, courteous service, 24
hours a day.
• 24 Hour roadside assistance
• Firelane and No-Parking enforcement
• Tow and Flatbed trucks available
• Full reporting and photos of all removed
vehicles
• Vehicle delivery to the location of your choice
• Resident parking permit services
• Violation tagging systems
• Parking permit and code enforcement
• Parking lot striping and maintenance
• Re-striping in monitored communities
LYNETT BROCKMAN | CAREER OPTIONS
Movers and Shakers
Echelon Property Group is
proud to announce the recent
promotion of Erin Mangers,
CAPS to Regional Property
Manager. Erin is another success
story of Echelon’s internal career
path, as she has been part of the
Echelon team since its formation in 2010 and
its predecessor since 2003. Erin most recently
managed Parker Hilltop apartments, a 456unit Class A community that is wrapping up a
successful multi-million dollar renovation.
Drake Powell of Echelon Property Group
said that he is excited about the significant
growth they have experienced since their
formation and are proud to be able to offer
growth opportunities to their very talented
team. In fact, Erin is the third regional manager
that has been promoted from within!
BluSky Restoration
Contractors, Inc., a national
specialty contractor with
10 offices across the U.S.,
welcomes Scott Gilbert as their
new Vice President of Human
Resources. He will be directing
BluSky’s human resources department and will
oversee BluSky’s recruiting efforts and talent
management operations. As a recognized leader
in the industry, BluSky is excited to add Mr.
Gilbert to its executive team.
Also joining BluSky
is Eric Pallai as their new
Vice President of Regional
Operations. Mr. Pallai will be
directing BluSky’s regional
operations across the country
and brings a history of
success in improving organizational processes.
Congratulations to BluSky on their amazing
national expansion.
Andi Thompson has joined
Berkshire Property Advisors.
As District Manager, she will
be overseeing the Denver
portfolio, as well as assets
in Chicago and St. Louis.
Berkshire shared that they
are excited to have Andi’s enthusiasm and
expertise in both property management and
asset management. Andi holds two Bachelor
of Science degrees in Business Administration
of Management and Marketing from the
University of Colorado, she is also a licensed
Colorado Real Estate Broker and a CPM
Candidate.
• Full reporting and photos of all removed
vehicles
• Free Roadside assistance for community
management
Call Today To Set Up Your
Customized Services 720-842-9000
EYE ON THE INDUSTRY
www.aamdhq.org
www.aamdhq.org
Melanie French, CPM,
SPHR has joined the team
at Forum Real Estate Group
as Senior Vice President of
Operations. Forum’s Director
of Operations, Naomi Marquez
shared that Melanie will
oversee Regional Manager and property level
operations for the growing company.
Michelle Janis is now
on board with Mill Creek
Residential Trust as Marketing
Manager! Mill Creek’s VP of
Marketing, Heather Campbell
was excited to share the news!
Heather also reminded that
group has many “lease up” units
coming on line this year. “The Douglas” will
have apartments available this summer. Mill
Creek is also gearing up to begin construction
on another community near Coors Field.
Jon Troshynski has an
expanded new role within
his company, Karndean
International. Jon now is the
strategist guiding the MultiFamily Property Management
focus nationally as Commercial
Manager. Congratulations Jon!
Miguel Gonzalez has joined
Arbor Contract Carpet, Inc. as
their newest Account Manager.
Miguel’s many contributions
to the apartment industry in
Colorado include serving on the
board of the Supplier’s Council
of AAMD. Miguel will also be Arbor’s point
of contact for AAMD’s IROC members at.
Congratulations
to Zocalo
Community
Development’s
Director of
Operations, Susan
Maxwell for being
voted AAMD’s
Person of the Month
for January 2013!
Lynett Brockman is founder of Career Options,
and a member of the AAMD Education Faculty.
The cecruiting group is focused on strategically
aligning exceptional talent with amzing companies
in all areas of property management, construction,
development and sales. For more info, visit www.
careeroptionshq.com
AAMD’S
WINDOW & SIDING
SUPPLIER
Over 60 Years
in Business
ALSCO–
CARDINAL
HOME IMPROVEMENTS, INC.
• Siding
• Windows
• Doors
• Patio Covers
• Sunrooms
A+ Rating
114 Federal Blvd.
Denver, CO 80219
303-777-3444
www.alsco-cardinal.com
upcoming seminars
Register online at www.aamdhq.org/edu
All classes at the AAMD Education Center, 7100 E Belleview Ave. Suite 305
unless otherwise noted.
MAINTENANCE CERTIFICATIONS
legal SEMINARS
Certified Pool Operator
(CPO) 2-Day Seminar
Legal Handbook Seminar
April 16 & 17 • 8:30-5:00pm
Cost: $225.00 (For two day course and materials)
Instructor: Craig Swegle, The Pool Doctor
Location: AAMD Education Center
Keeping your pool, sauna or spa in top working condition
ensures the longevity of your asset and the safety of your
residents. By attending this course and becoming a Certified
Pool Operator(R) (CPO) the persons responsible for maintaining
your pool, sauna or spa will have a better understanding of the
laws and basic upkeep techniques of pool and spa operations.
The CPO certification course requires participation in the two-day
certification program and will provide individuals with the basic
knowledge, techniques, and skills of pool and spa operations and
maintenance including Chemistry, Testing, Maintenance, Equipment and Government Requirements.
Who Should Attend:
Maintenance Personnel, Property Managers and Owners
Certified Apartment Maintenance
Technician (CAMT) 10-week course
Mon. & Wed. beginning April 22
3:30-7:00pm
Cost: $595.00 (For full course)
Instructed by experienced, industry
professionals.
Maintenance expenses are the single largest controllable
element in any operating budget. This course is designed as an
introduction for new maintenance professionals or as a refresher for
the veteran employee to give these individuals the knowledge and
tools necessary to run an effective maintenance program.
This program offers “blended learning” integrating seven hours of
online coursework with 70 hours of in-classroom study. The training
covers a combination of Non-Technical and Technical courses
designed to meet the needs of today’s apartment residents.
Modules Include:
• Electrical
• Interior & Exterior
• Appliances
• Plumbing
• HVAC
• Non-technical online modules
Who Should Attend:
Maintenance Technicians and Supervisors
April 11 • 9am-Noon
Briefly...
ASSOCIATION NEWS
Legal Handbook Seminars
off to successful start
I
Cost: Free with Voucher or $65.00
Instructor: Drew Hamrick,
Tschetter Hamrick Sulzer, P.C.
The Legal Handbook Seminar brings a seasoned veteran or a
newcomer to the industry up-to-speed on specific and common
legal issues pertinent to property ownership and management.
Attorney Drew Hamrick authored the newly revised, 229 page
Handbook and in this seminar reviews the regulations in the 33
sections covering all the major legal topics relating to rental housing in Colorado.
Who Should Attend:
Owners, Managers, Leasing and Marketing
Fair Housing for
Multifamily Professionals
April 11 • 1:30-5:00pm
Cost: $49.00
Instructor: Debbie Wilson,
Springman Braden, Wilson & Pontius P.C.
Make sure your community is in compliance with Fair Housing
Regulations and Guidelines. This advanced class gives
management and leasing professionals detailed information on
regulations and instructs managers and leasing professionals in
handling difficult Fair Housing situations.
Topics Include:
• Who is considered disabled or otherwise protected under
Fair Housing Regulations.
• How to analyze risk in dealing with day-to-day resident
issues that may affect a resident’s Fair Housing rights.
• The difference between reasonable accommodations and
modifications.
• How to properly handle resident requests.
• HUD/DOJ Guidelines, and what happens if your resident
files a complaint.
Who Should Attend:
Owners, Managers, Leasing and Marketing
View list of all upcoming seminars
at www.aamdhq.org/edu
www.aamdhq.org
Friday, April 19 • 7pm
Bring your clients, co-workers, family
& friends for a night out at the Avs Oilers game for a special rate! Join us
at the Tailgate Roadhouse at 5:30 to
enjoy refreshments before the game.
f you haven’t heard yet
the Legal Handbook
has been updated and in
January was sent to member
properties with 100 units or
more and member Owner/
Management companies with
25 units or more.
So far we have held two
seminars in which Attorney
Drew Hamrick, author of
the Handbook, reviews
the regulations in the 229 page, 33 section
Handbook which covers all the major legal
topics relating to rental housing in Colorado.
Both dates were a sell out with 70 people per
class so we have scheduled the next Legal
Handbook Seminar for April 11th from
9:00am to Noon.
Many large to medium size management
companies are requiring their property
managers to attend the Legal Handbook
seminar to refresh and expand their knowledge
about the regulations that affect rental property.
Alicia Parfrey Minjarez, CAM, NAAEI
Faculty the Operations Trainer with Greystar
Real Estate Partners states, “We are excited
to have a Colorado specific resource guide on
Ticket prices begin at $26.75
Order online at www.Avstix.com/
AAMD2013
the Legal aspect of our business. The Legal
Handbook is a great tool for our team members
to reference. The handbook covers all matters
from Screening to evictions and everything in
between. The Legal seminar is also beneficial
to us, as it gives our team members face time
with the attorneys who support our industry.
We look forward to sending all team members,
including Regionals, to future seminars.”
Online Registration is open at www.
aandhq.org/edu or you can email Wendy at
[email protected]. If you have less that 100
units and would like to purchase a copy of the
Legal Handbook and attend the class the cost
is $150 for the book and 1 attendee, $195 for
the book and 2 attendees.
ONLINE
Learning
Learn at Your Own Pace
Affordable Online
Learning to build your
skills and career in the
Multifamily Industry.
www.aamdhq.org/onlinelearning
www.aamdhq.org
AAMD Night with the
Avalanche
IROC Forum:
March 26, 2013 • 4-6pm
Jason Busboom, owner of Remington
Place Apartments will provide a look
at the nuts and bolts of property
management. Meet with a leasing
specialist, maintenance personnel and
other integral staff that will show the
day-to-day operations under ideal
situations.
A few items that will be highlighted
include rental qualifications,
preventative maintenance and how
to incorporate the operations of an
apartment community into your IROC
property.
This forum is free for owner members
with fewer than 250 units. Details at
www.aamdhq.org/iroc
Don’t Forget the
Calendar...
Wondering where the next
PowerLunch is? Forget what time that
committee meeting starts?
The new month-by-month calendar at
www.aamdhq.org let’s you know when
and where everything is happening at
the AAMD, and there is a button to
easily add that events, seminars and
meetings to your calendar, so you will
always know!
MOVING IN
CARY BRUTEIG, MAI, CRE. | APARTMENT APPRAISERS & CONSULTANTS
2020 Lawrence
2020 larence street, denver 231 Units on 1 acre
Z
ocalo Development’s latest vision for green, highrise
living in downtown Denver is now welcoming new
residents to 2020 Lawrence. The apartment homes,
located on floors 4 through 10, have good views of the
surrounding neighborhood. The ground floor contains over 9,000
square feet of supporting retail space, and garage parking provides
over one space per apartment on the lower three floors. The energy
efficient design and selection of environmentally friendly materials
will earn a prestigious LEED Gold certification for the community.
Residents will benefit from having low utility bills and living in a
clean environment.
Outdoor living on the rooftop amenity deck includes a lounge
and sun deck supported by an outdoor kitchen with grills, a fire
pit, and nearby hot tub. Pet owners can take in the view while their
pets visit the “Barks & Rec” area of the rooftop deck. The fitness
center also sports spectacular views on the top level, and includes a
stretching and yoga area. Residents may notice solar panels on the
roof providing electricity, and state of the art HVAC systems which
balance heating and cooling demands through fluid circulation on
sunny and shaded sides of the building.
Back down on the main level, residents can relax in several
furnished gathering areas to use the Wi-Fi and wireless printer
while enjoying complimentary coffee and tea. A conference table
is available for more formal meetings. The adjacent gaming area
entertains with both Wii and Kinect.
Residents will also appreciate that Zocalo’s signature “Velo Room”
has been expanded to host two bicycle work stations and abundant
indoor bike storage. Recycling is made easy with separate trash
chutes accessed on every floor.
Apartments start with a 475 square-foot studio which rents
for $1,250 including a garage space, and increase in size up to a
1,152 square-foot, two-bedroom, two-bathroom plan renting for
a maximum of $2,440. The average rent for the property, without
garage spaces included, is $2.02 per square foot, and $2.16 with
parking spaces included.
www.aamdhq.org
www.aamdhq.org
LEASING
POO Bags!
terri norvell | property management consultant.
FREE DELIVERY!
Selling yourself is the most
important thing
LOCAL COMPANY!
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These high Quality, Biodegradable & Non-Toxic
bags fit all Waste Stations at your community.
S
elling yourself actually happens
through your daily words and actions.
So, it’s essential to routinely put your
best self forward.
NEW HANGING BAGS
Fits into wicket/header style
stations in 50-bag wickets
Steve called me on a Thursday afternoon in
December after a disheartening conversation
with Ali. He shared that Ali has been with his
property management company for five years
and does the work of three people. She’s the
go-to person for policies and procedures. So
when Steve needed a new executive assistant
Ali wanted the position and Steve had to let
her know why she couldn’t be promoted.
ORDER BAGS ONLINE AT
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Waste Removal!
Avoid resident complaints and keep your
community clean, safe and sanitary!
303.653.5355
[email protected]
www.poocrew.com
P WERLUNCH
I m p a c t
•
I n f l u e n c e
•
I n s p i r e
wednesday, MARCH 20, 2013 • 11:30AM • PPA2105Event
Center
Decatur Street, Denver
terri norvell
Selling Yourself is the Most Important Thing Property
management consultant
In all professional aspects...you are responsible to ‘sell’ you first! Don’t laugh....this
is true. The question is, ‘How good are you at selling yourself?’ We know in leasing
that people rent from ‘people they like and trust‘...even when the apartment isn’t
what they had in mind. So the question is also, ‘How like-able and trustworthy are
you?’ Interestingly, these ‘selling’ qualities also determine who gets selected for
that promotion. Come explore how to:
• Become a Top Achiever with 3 Must-Do-Actions that work like magic (really).
• Determine your ‘Like-ability & Trustworthy’ index as an important reality check.
• Eliminate habits that stop you from getting more leases or that desired promotion.
power partner:
Presenting sponsor
Terri Norvell is a top multifamily consultant, trainer &
performance coach living right here in Denver. She assists
managers, leasing consultants & service teams to excel
with hair-on-fire success in their positions!
register online at
www.aamdhq.org/powerlunch
www.aamdhq.org
Ali’s frustration with the property managers
had reached an all time high. As she shared, ‘I
need to be more patient, more understanding
and not so quick to become aggravated.’
Bottom line, her interaction skills had reached
an all time low.
The truth is we no longer live in a
transaction world (as if we ever did) where
being a good technician in your job is good
enough. In our transparent world of ‘social‘ it’s
how you relate and connect with others that’s
now essential.
no longer caveat emptor, buyer beware. We’ve
shifted to caveat venditor, seller beware - where
honesty, fairness and transparency are often the
only viable path.’
If people like you, don’t feel threatened,
believe you are listening and care about them,
you are indeed doing well at ‘selling yourself ’
and earning their buying decision. So here are
your actionable selling keys:
1.
Be likable. Connect genuinely, find
commonality and be helpful.
2.
Be trustworthy. Trust within yourself
to do the right thing and do what you
say you will do.
3.
Ask for what you want. In selling, if you
don’t ask the answer is always no.
What if you ask for the lease or the
promotion and the answer is ‘no’? There’s a
good chance the ‘no’ simply means not now or
more information is needed or a change needs
to happen first. Good information to have so
you know how to proceed.
In Ali’s case the answer was not now. Ali
and I had only three coaching calls - and she
was well on her way to regaining the property
manager’s trust. Her salability shifted fast.
How about you? Whatever it is that you
want more of right now - to increase your
income and bonus potential perhaps? Have
more fulfilling work? More personal and
professional satisfaction? The opportunities are
in your hands. Ensure your salability on a daily
basis by being your best self.
Terri Norvell is a top multifamily consultant,
trainer and performance coach living right here in
Denver. She assists managers, leasing consultants
and service teams to excel with hair-on-fire
success in their positions. Reach Terri at terri@
TerriNorvell.com or 303-439-0077.
Whether you are in leasing, sales, service,
management or leadership, at some point it’s
your interpersonal skills determine how far
your career goes.
It’s easy to see this in leasing or sales.
People really do rent from people they like. I
love it when leasing consultants tell me, ‘I didn’t
even have what the couple came in wanting
and they rented anyway!’ Why? The first ‘sell’ is
you. They liked you and trusted you in making
their $12,000 decision.
Let’s say you are like Ali and looking
forward to that pending promotion. Have
you ‘sold’ yourself through your daily
can-do attitude, your resourcefulness and
responsiveness in your job and with others?
Does your manager like you? Have you proven
yourself to be trustworthy?
As Daniel Pink shares in To Sell is Human The Surprising Truth About Moving Others, ‘It’s
www.aamdhq.org
ASK THE LAWYER
deborah l. wilson | springman, braden, wilson & pontius, pc.
Service Animals: Changes in the law and how
they can affect providers under ADA and FHA
T
his article is intended to address
the most recent amendments to
the Americans with Disabilities
Act (“ADA”) with regard to
“service animals” and how such changes
and amendments may affect “requests for
accommodation” made to housing providers
pursuant to the Fair Housing Act (FHA).
In September of 2010, the Department
of Justice (DOJ) established new ADA rules
limiting the definition of “service animal” to
any dog that is individually trained to do work
or perform tasks for the benefit of an individual
with a disability. Except for a separate, narrow
provision dealing with miniature horses,
these amendments made it clear that only
“trained dogs” may qualify as service animals
under ADA. The new definition of “service
animal” under the ADA amendments excludes
emotional support animals.
The new ADA definition of “service animal”
applies to state and local government services,
public accommodations and commercial
facilities. For purposes of conventional
multifamily housing, the ADA only applies
to areas available to the public, such as the
“leasing office” of an apartment building, the
parking lot and spaces for prospective residents,
any public water fountains or pay phones, and
public restrooms in the community.
In contrast to the ADA, the Fair Housing
Act (FHA) is a housing law, prohibiting
discrimination on the basis of certain protected
classes (including those with disabilities).
It is important to know the distinction and
understand that the ADA normally only affects
housing professionals as it relates to the areas
open to the public on your properties.
A February 2011 HUD memo clarified
that the new ADA amendments on “service
dogs” in no way change the standards and
definitions for “requests for accommodations”
under the Fair Housing Act (FHA). Under the
FHA (and Section 504 of the Rehabilitation
Act governing federally subsidized housing),
individuals with disabilities may be entitled
to keep an assistive animal as a “reasonable
accommodation” in housing facilities that
otherwise might impose some prohibition
or restriction on such animals. The standards
www.aamdhq.org
www.aamdhq.org
under FHA differ from the standards
under ADA. The FHA provides that in
order to qualify for an assistive animal
as a reasonable accommodation, the
assistive animal must be “necessary to
afford the disabled individual an equal
opportunity to use and enjoy the dwelling
or participate in the housing program
or service.” Furthermore, there must
be a “nexus or relationship between the
disability and the assistance that the
animal provides.” If these standards are
met, FHA laws require that the housing
provider must permit the animal as
an accommodation, unless the animal
would “impose an undue financial
or administrative burden” or “would
fundamentally alter the nature of the
housing program or service.”
In contrast to the analysis, under the
ADA (covering areas like leasing offices, movie
theaters, restaurants, libraries, courthouses, etc.),
the animal/dog need only meet the definition
of “service animal” as defined in the new
amendments. No further test or reasonable
accommodation analysis should be applied.
The proprietor of such public areas should not
restrict access for the service dog, unless the
animal is “out of control and the handler does
not take effective action to control it” or “if the
animal is not housebroken.”
When it is not obvious what service an
animal provides, only limited inquiries are
allowed. Staff may ask two questions: (1) is
the dog a service animal required because of a
disability, and (2) what work or task has the
dog been trained to perform. Staff cannot ask
about the person’s disability, require medical
documentation, require a special identification
card or training documentation for the dog,
or ask that the dog demonstrate its ability to
perform the work or task.
In sum, while the standards for ADA
service dogs have changed, the standards
set forth by the FHA for “requests for
accommodation” for the disabled remain
the same. Assistive animals can be either
service animals and/or companion/support
animals, and may be many different species
or breeds of animals, including dogs, cats,
rabbits, guinea pigs, etc. No special training
is required and no proof of training may be
requested. If both the “disability” and the
“need” for the accommodation in order for
the disabled individual to fully enjoy the
community are “obvious” or “apparent,” then
the housing provider is not entitled to ask the
individual to provide a written “Certification
of Need” form from his/her medical provider
or other valid independent third party verifier.
However, if the disability is “not obvious,” and/
or the need or “nexus” between the requested
accommodation and the disability itself are “not
obvious”, then the housing provider is entitled
to request that the individual provide a written
“Certification of Need” for the “non-obvious”
issue, so that the housing provider may perform
the required analysis and determine whether
the request is reasonable and does not impose
an undue burden on the community. If and
when the assistive animal is approved, it may
not be considered a “pet.” Therefore no pet
deposit, pet fees or pet rent may be imposed,
nor should a pet addendum be signed. All
housing experts agree that a request for
accommodation should not be denied, without
consultation with your legal counsel. Avoid
Fair Housing claims, which can be both time
consuming and expensive.
If you have additional questions, contact
Deborah Wilson at [email protected].
customer service
JEN PICCOTTI | SATISFACTS
How satisfied am I? Do you care?
http://www.stellarpaintingandremodeling.com
Stellar Job
g
Leadin ry
dust
the In are and
lity, C
in Qua Satisfaction
er
Custom
from
Start
finiSh
to
A+ BBB Rating | SBA Certification | AAMD Member
CAI Denver Chapter Member | Denver BOMA Member
Certified Lead Renovators | PDCA Member
7/15/11
• How many companies would
respond to my completion of their survey?
10:26 AM
Page 1
We understand today’s apartment shoppers
and the tools you need to connect with them.
PRINT
REAL
CONNECTIONS
MOBILE
REAL. UNIQUE. ENGAGED. TARGETED.
Join the conversation at
blog.apartmentfinder.com
GET CONNECTED TO CONSUMERS WHENEVER & WHEREVER THEY ARE READY
For more information, contact
Terry Fritz, Senior Publisher - Apartment Book Denver
ph: 303.371.8406 or email: [email protected]
Over the course of those two months, I
faithfully stored up my receipts for grocery stores,
drugstores, drive-thru’s, department stores, and
the post office. And each evening I would follow
the instructions on those receipts to go online
and complete those surveys. I clicked on survey
links for hotel stays, flights, online purchases, and
website opinion surveys and let them know what
I thought. I even answered a few phone surveys
(as painful as they were) regarding local radio
stations and my banking experience. All told, I
completed over 60 surveys.
February passed, and each day I would
trot along to the mailbox hoping for an
announcement of my winning at least ONE of
the drawings I had supposedly been entered in.
Unfortunately, the answer to my first question
above was a resounding, “No. You will not win a
single drawing.” Oh well.
WEB
SOCIAL
Dear Ms. Piccotti,
I would like to apologize for the delay in
receiving a copy of your statement. This is the
same email that we have on your profile, so I’m
not sure why you hadn’t received it sooner. I
have attached a copy for your records. If there
is anything you need, please don’t hesitate to
contact me directly. Thank you so much for
your time. Have a beautiful day.
• Would I ever win any of those
drawings most companies use
as incentives to complete their
survey?
720-981-STAR (7827)
AF_RealConnect_DenverAA_7.5x4.5.qxd:AFF_5.0 (F)
C
Here is what I received 20 minutes
later:
all me a glutton for
punishment or call me
someone dedicated
to her line of work.
Either way, I got a little curious
about the outside survey world
and decided to respond to every
single survey requested of me
for about 60 days. In all, my
experiment lasted from December
2012 through the first week of
February 2013. I wanted to see:
I also checked each of my email accounts
daily, wondering when I would hear from some
of these organizations who seemed all too eager
for me to take time out of my jam-packed day
and let them know in detail what I thought of
their product/service, their employees, the overall
customer experience, etc. The answer?
One. Out of 60-plus completed surveys,
I received one single response. And the
organization is now one of my favorite places
to rave about. Let me introduce you to The
Meritage Resort and Spa in Napa, California.
I had the pleasure of staying at The Meritage
during the 1st MultiFamily Social Media
Summit held on January 30 – February 1, 2013. I
was immediately impressed with the friendliness
www.aamdhq.org
www.aamdhq.org
and eager-to-please attitude of each and every
staff member. My experience during my entire
stay. Warm, friendly, helpful, and attentive.
As I was completing my expense report upon
my return home, I realized I had misplaced my
hotel statement. I immediately emailed the hotel,
provided all my information and requested an
emailed copy. A day went by and I sent a second
email to a different email address with the same
request. No response. Odd, I thought. Especially
after my in-person experience.
And then their customer satisfaction survey
arrived in my Inbox. Well, it was officially
February, but I decided to complete one last survey
in my experiment hoping, beyond hope, that I
would receive at least one acknowledgement of
all the hours (by this point) that I had spent on
surveys over the previous 60 days!
I gave them rave reviews. The resort with the
vineyards – such beautiful views! The staff – so
wonderful! The food – delicious! The bill - …
Well, here is where I’m a bit ashamed of myself,
but you must understand by this point I was
convinced that no one read their surveys, so what
did it matter?
On the topic of “Accuracy of bill” I gave them
the lowest possible rating.
It was wrong, I know. An outright falsehood,
on my part. But I was hoping that this one outof-place rating might catch someone’s attention
and help me get a copy of my bill. I explained
my rating in the comment section and provided
the justification that you see above. I asked again
for a copy of my bill and provided every possible
means of identifying my bill: confirmation #,
check in/check out dates, first and last name,
email, phone, etc.
A response! A response! They WERE
just as wonderful as I remembered! And
here’s the thing – the response was quick,
there was an apology with no blame pointed
back at me or any other staff member or
system. He provided what I had asked
for, and he opened the door to continue the
conversation if I so desired! Short and sweet!
Because of this simple acknowledgement of
my time and my concern, I am now the Meritage
Spa and Resort’s #1 fan. They walk the talk of
customer service. They reach out for feedback
and when they receive an answer, they keep the
conversation going!
This is the power of a true customer feedback
system. Unfortunately, the vast, VAST majority
of customer feedback systems are black holes of
time, energy and money. Why bother asking
how a customer feels, if you have no intention
of responding to their answer? No wonder this
nation has survey fatigue! A customer answers
one in good faith (and in the hopes of winning
that $5,000 gift card!), and when there’s no
acknowledgement (and no gift card), why
would they bother with any more surveys? It’s
the equivalent of walking into an office and
enthusiastically saying hi to the receptionist and
the receptionist purposely ignoring you. The
next time you enter that office, would you even
attempt to greet that receptionist again?
Do I believe in customer feedback? Yes! Do I
believe surveys are a powerful way to connect with
your customer and improve your level of service?
Absolutely! But the silver bullet is to ensure that
your request for feedback is recognized as the
beginning of a conversation. If the customer
takes their valuable time to respond, continue the
conversation! That one act will create a loyal - and
incredibly delighted – customer!
Jen Piccotti is Senior Vice President of Education
and Consulting for SatisFacts Research, and blogger
for Multifamily Insiders.
TECHNOLOGY
morgan remmer | yelp
720-389-9625
Your Business On Yelp: Captivating
and Connecting with Yelpers
www.platinumcoatingsllc.com
Painting
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Window
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here are only so many hours in a
day, so it’s crucial to make smart
decisions when it comes to where
you spend your time managing
your online reputation. While a number of
social media sites play a part in marketing and
growing your business, consumers go to Yelp
to make buying decisions. With 86 million
average monthly unique visitors and 36 million
reviews as of Q4 2012, Yelp is certainly a place
business owners should focus some of their
attention.
Powerwashing
Color
Consultation
Minor Carpentry
Full Siding
Replacement
oR utinely Exceptional
Strapped for time? Good news - it will take
no more than 30-60 minutes to claim your
free business listing on Yelp and a mere 15-30
minutes per week maintain it. It’s truly that
easy. You can begin taking control of your Yelp
business listing in 3 easy steps:
Step 1: Claim Your Yelp Listing
AAMD Career Center
AAMD
Career
Center
Connecting
rental housing
professionals
tophousing
employers
in Metro Denver.
Connectingwith
rental
professionals
with top employers in Metro Denver.
search and recruitment resource for rental
The AAMDhousing
Career professionals
Center is a dedicated
and employers
search andinrecruitment
resource
for rental
Metro Denver.
We offer
simple and
housing professionals
and employers
easy-to-use tools
to make searching for
in Metro Denver.
We offer simple
career opportunities
andand
finding qualified
easy-to-use
tools to make
searching
for
professionals
fast,
more efficient,
and
career opportunities
and
finding
qualified
more successful than ever before.
professionals fast, more efficient, and
22 | TRENDS
MARCH
2013
Tools •for
Job Seekers
Step 2: Captivate Yelpers
Optimize your business listing and
begin attracting new customers by using the
free tools in your Business Account. Initially,
focus your attention on these sections:
Step 3: Connect with Yelpers
Once you’ve claimed your business listing
and optimized your Yelp page, you’ll only need
to dedicate 15-30 minutes per week in your
Business Account to check out your performance
metrics and respond to any reviews that have
been written about your business. Here are a few
best practices to keep in mind should you decide
to respond to reviews:
• Commenting Tools: Below each review,
you’ll have two options to connect with that
customer: send a private message or add a
public comment,
• Private Message vs Public Comment:
Sending a private message is much like
sending someone a personal email and goes
directly to the reviewer. A public comment,
when used properly, is your best PR tool
as your comment posts directly below the
consumer’s review for the public to see. A
good use of the public commenting tool is
to state your business policy or clarify any
inaccuracies.
• T
ips for Responding: Remember to
respond diplomatically, thank the reviewer
for sharing their feedback and ask a level
headed friend or coworker to read over your
response before you hit the ‘send’ button.
Keep in mind that consumers are looking
at the BIG picture about your
business, so don’t focus or obsess
over any single review. It’s also great
to pay some attention to your happy
customers by sending them a quick
thank-you message.
Yelp’s business support center
(biz.yelp.com/support) offers
additional resources including a
schedule of our upcoming free
webinars, video tutorials and our
blog for business owners.
• B
usiness Information: The more
information a consumer has when
making a buying decision, the better.
Add your website, hours and other basic
information as well as a 3,000-character
description.
The AAMD Career Center is a dedicated
more successful than ever before.
To begin the claiming process, visit
www.biz.yelp.com and click ‘Create your
free account now”. You’ll want to be at your
place of business as Yelp calls the number
listed on your business listing and prompts
you to enter a 4 digit code at the end.
• D
eals & Gift Certificates: Setting up a Yelp
Deal and Gift Certificate are great ways to
entice potential customers to make a buying
decision while on your Yelp page. Not sure
what to offer? Do a quick search on Yelp
and filter by who’s offering a Yelp Deal in
your category to get an idea of a competitive
offer. It’s free to set up a Yelp Deal or Gift
Certificate, but there is a revenue share
involved should you sell one.
www.aamdhq.org/careers
Advantages for Employers
www.aamdhq.org
• Photos: No matter what kind of business
you own, adding photos is highly
recommended. In fact, people searching
Yelp stay on a business page
with photos two and a half
times longer than one without.
Headshots, staff photos,
meeting rooms and before and
after photos work well.
www.aamdhq.org
MAINTENANCE
SHAD PARRISH | VALLEYCREST LANDSCAPE MAINTENANCE
Preparing your community for snow
N
ow that it’s March, the season
for snow blowers and plows is
(finally) well under way. Owners
and managers may not want to
think about it in summer months when winter
is around the corner. The fact is, Denver already
endured a handful of snowstorms and
a little preparation beforehand
can help bring managers
peace of mind on those
cold days when snow
and ice removal is
unavoidable.
A welldeveloped
snow and ice
removal plan
is essential to
maintaining
the safety,
accessibility
and financial
stability of
properties,
while
working to
mitigate risks
associated
with weather
conditions
for residents,
employees and
visitors. Property
owners or managers in
Denver must know when
to build a comprehensive
snow response plan, and how to
select the most appropriate snow removal
partner who can mobilize fleets, provide
scalability on demand, and deliver well-trained
crews under adverse conditions. The most
effective snow plans are proactively established
well before the arrival of winter storms. If this
can’t be accomplished prior to the arrival of the
“first flakes” of the season, then the relaying
of community-specific expectations (based on
both the successes and difficulites of previous
years / situations) is absolutely paramount to
the success of a chosen snow removal partner
moving forward One reason it is a good idea
to bring on a snow removal partner as early as
www.aamdhq.org
possible is to allow plenty of time to prepare a
solid plan. A quality and reputable partner will
know the exact allocation of resources needed
to ensure optimal service.
Having a plan that is well understood by
both building manager and the snow removal
contractor is extremely important to
insure complete satisfaction.
Not having this plan
mutually understood by
parties sets the stage
for unmatched
expectations as a
result of over- or
under-servicing
the property.
If a snow
removal
contractor
that is
continually
asking if
they got the
contract is
not simply
hounding
you for your
business,
please
understand they
are simply in
need of an answer
(be it yes or no) so
they can perform the
proper planning which
will yield better results for
you and for them.
The snow removal contractor should
explain the types of equipment it intends to
use on the property in order to ensure best
results. Equipment that’s too large can cause
damage to curbs and hardscapes on smaller
sites, and equipment that’s too small can create
inefficiencies and excessive costs on large sites.
Environmental considerations of snow
removal have also risen in importance in recent
years and managing runoff is important today.
Environmentally sound snow practices could
include using pretreatments and using fewer
chemicals, which helps reduce post-storm
chemical volumes.
Snow Management Plans Should
Include:
• Response expectations
• Equipment and personnel allocations
• M
aps of the property marked with priorities
areas, special requirements, and areas not to
be treated, if any
• I nstallation of snow markers at the onset of
the snow season to prevent curb damage.
• C
ontact information for 24-hour
communication on the part of customer and
snow removal contractor.
• A
plan to locate equipment or materials onsite before the storm (for larger properties)
Questions to Ask a Potential Snow
Removal Partner:
• What size of properties can you best handle?
How much snow removal do you do?
• How do you prepare your equipment for the
snow season each year?
• Do you have a group of subcontractors as
back-up and how do you make sure that
they are qualified? What type of insurance
do you require of your partners?
• How would you recommend our property be
serviced to ensure we are completely satisfied?
• Who are some of your current clients? Do
you have references?
Community owners and managers who
secure a snow removal partner and establish a
snow management plan early are simply better
prepared when the winter storms arrive – waiting
until after the snow has piled up may mean not
getting the best price or partner. Savvy owners
and managers know that failure to prepare for
snow and ice removal could have devastating
consequences including lost productivity, lost
tenants, lost revenue and increased liability.
Shad Parrish, is a Business Developer with
ValleyCrest Landscape Maintenance and can
be reached at (303) 419-3470 or sparrish@
valleycrest.com. ValleyCrest has 4 offices in the
Denver Metro Area (2 more in Ft. Collins /
Loveland and Colorado Springs) and is the state’s
premier integrated landscape services company.
The updated NGBS clarifies the certification process for
multifamily buildings and specifies the requirements for common
areas versus apartment units. In addition, the standard’s renovation
and remodeling provisions were totally revamped to facilitate greater
use in existing buildings. Numerous substantive changes were also
made throughout the standard to bolster the baseline environmental
performance levels and incorporate new products and practices. For
example, the minimum energy performance criteria were raised by
approximately 15 percent, recognizing improvements in building
energy codes nationwide.
AIMS Update
NATIONAL APARTMENT ASSOCIATION
New ADA Standards for Pool
Accessibility in Effect as of Jan. 31
F
ollowing a delay, new rules went into
effect on Jan. 31 that may require
some pool owners under specific
circumstances to install permanent,
fixed lifts to improve accessibility. While most
apartment firms will remain unaffected by the
new requirements, some will have to comply if
they allow people beyond private residents and
guests to use community pools.
Generally, apartment community
swimming pools fall outside the Americans
with Disabilities Act’s (ADA) definition of
“public accommodations” because they are for
the exclusive use of residents and their guests.
However, if an apartment property opens the
swimming pool to the public—for example, it
sells pool memberships to people outside of
the resident community—it then becomes a
public accommodation and triggers the new
compliance obligations.
The Department of Justice acknowledged
that earlier interpretations of the new standard
may have prompted pool owners and operators
to purchase portable lifts and, therefore, will
not pursue enforcement against them, if they
purchased the lifts before March 12, 2012.
EPA Reinforces Established R-22
Allotment Levels
The Environmental Protection Agency
(EPA) recently issued a temporary ruling on the
ongoing matter of the amount of the refrigerant
R-22 that will be able to be produced in or
imported to the U.S. in the 2012-2014 time
frame. The “no action assurance” ruling reinforces
previous agency action in establishing refrigerant
allotment levels. The EPA plans to continue
to decrease the total amount of R-22 that will
be manufactured or imported from 55 million
pounds in 2012 to 39.5 million pounds in 2013.
Despite the recent notice, HVAC industry
analysts expect EPA to issue a final rule this
spring that could increase the allotment for
2013 by roughly 6.5 million pounds over the
allotment level that was initially proposed. This
marginal improvement in supply level, however,
does not alter the fact that R-22 production
will be ultimately phased out by 2020; after that
time, only recycled product will be available for
servicing equipment.
Property owners can expect R-22 to be
available, but pricing remains in question. Last
year’s uncertainty resulted in the doubling and
tripling of the cost paid to R-22 distributors.
EPA Opens Comment Period
on Lead Paint Regulations for
Commercial Properties
The Environmental Protection Agency
(EPA) recently took another step forward in the
regulation of renovation and repair activities in
public and commercial buildings that may create
lead hazards, announcing the start of a comment
period in advance of a public meeting scheduled
for June 26. Comments must be received on or
before April 1.
This development is of concern to the
apartment industry because when EPA first
issued an advance notice of proposed rule
making on lead in commercial and public
buildings in 2010, the rule failed to contain a
provision related to building age. As such, it is
unclear whether apartments built after 1978
would be considered as commercial buildings
under this rule. Expanding the applicability of
the rule to all commercial buildings would mark
a significant departure from existing lead-related
property regulations and potentially create
additional liabilities for apartment firms.
NAA/NMHC continue to meet with
members of Congress, federal agency officials
and other stakeholders on this matter and are
actively engaged in developing comments in
response to the agency’s request for information.
Next Edition of the National Green
Building Standard Approved
The American National Standards Institute
(ANSI) approved the next edition of the
National Green Building Standard (NGBS)
(ICC-700) in late January. This is the first
update of the NGBS, and the new edition
includes a number of important improvements
for apartment firms. The NGBS is an important
tool for the multifamily sector, as it is the only
code-based green building program designed for
all residential construction.
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NAA/NMHC have been actively involved in the development
of the NGBS since its inception. NAA/NMHC served on the initial
development committee for the NGBS and were invited to join the
new NGBS committee constituted in 2010. In addition, NMHC
Senior Director of Energy and Environmental Policy Paula Cino
served as chair of the committee’s Multifamily Task Group.
Members Encouraged to Comment on Latest Proposed
Changes to 2015 ICC Code
With final action hearings complete for the first of three code
subgroups, the International Code Council (ICC) is moving forward
with proposed changes to the second group—Group B—as part of the
2015 International Code Council development process.
Group B codes under consideration include the International
Energy Conservation Code (IECC); International Existing Building
Code (IEBC); International Fire Code (IFC); International Code
Council Performance Code (ICCPC); International Property
Maintenance Code (IPMC) ;International Wildland-Urban Interface
Code (IWUIC); International Zoning Code (IZC); International
Residential Code (IRC); and International Swimming Pooland Spa
Code (ISPSC).
The proposed changes were due Jan. 3 and will be available for
download on March 11; NMHC will also issue a report on the
changes. Code development hearings on the Group B codes will be
held April 21-30 in Dallas. Final action on the Group B changes,
which will appear in the 2015 ICC codes, will take place Oct. 2-10 in
Atlantic City, N.J.
NAA/NMHC members interested in providing comment on
any of the proposed changes for the Group B codes should download
and review the proposed changes or provide comment on the NAA/
NMHC report once issued. Comments on the proposed changes or
questions on the ICC code development process should be addressed
to Ron Nickson.
EPA to Issue New Stormwater Rules
As part of a settlement agreement reached with a coalition of
building groups, the Environmental Protection Agency (EPA) will
propose a new rule that withdraws existing storm water regulations.
The new rule will affect the 2009 Effluent Guideline Rule for the
Construction and Development Point Source Category, which placed
strict numerical limits on the turbidity of storm water discharges from
construction and development sites.
The proposed rule will be published by April 15; EPA will accept
comments prior to issuing a final rule by Feb. 28, 2014. EPA has
also agreed to propose to amend several of the non-numeric/best
management practices requirements.
For more AIMS Updates, please visit www.naahq.org.
www.aamdhq.org
ADVERTISING DIRECTORY
Thank you to the following companies for their
continued support of Apartment Trends.
ADVERTISER
PAGE
10
Alsco-Cardinal
11
Amazing Blinds Services
16
Apartment Book
26
Arbor Carpet
Back
Cover
AZ Partsmaster
Inside
Front
Cort Furniture Rental
Inside
Back
Drain-O-Rooter
26
Executive Coatings
4
FastSigns
27
The Poo Crew
16
Paradigm Interiors
24
Platinum Coatings
22
Purple Penguin Carpet Cleaning
22
RayMac Enterprises
26
www.alsco-cardinal.com
[email protected]
www.aptbook-colo.com
www.arborcarpet.com
www.cort.com
www.drainorooter.com
www.executivecoatings.com
www.fastsigns.com
www.poocrew.com
www.paradigminteriorsllc.com
www.platinumcoatingsllc.com
www.purplepenguindenver.com
www.saveonwindows.biz
Stellar Custom Painting
www.stellarpaintingandremodeling.com
20
Split Rail Fence & Supply Co.
3
Tenant Technologies
18
Tri-R-Carpet Care
5
Valiant Painting
1
www.splitrailfenceco.com
www.tenanttech.com/co
www.carpet-cleaning-of-denver.com
www.valiantpainting.com
welcome new members!
Owner Members
Element Properties, LLC
Jen Martinez
1539 Pearl St.
Boulder, CO 80302
(303) 325-2606
[email protected]
www.elementproperties.com
Units: 140
Lang Sias
12726 85th Circle
Arvada, CO 80005
(720) 480-3556
[email protected]
Units: 1
Oakridge Properties, LLC
Tim Peterson
PO Box 2459
Monument, CO 80132
(719) 375-5340
[email protected]
Units: 32
RS Holdings, LLC
Robert Short
10870 W. 53rd Ave., Ste B204
Arvada, CO 80002
(303) 898-6146
[email protected]
Units: 3
Remax Leaders Property Mgmt. Group
Tonya Lujan
6855 S. Havana St., #155
Centennial, CO 80112
(303) 690-2000
[email protected]
www.remaxleaderspm.com
Units: 0
Robb Investments
Norwood Robb
1519 E. Maplewood Ct.
(303) 882-9937
Units: 0
Supplier Members
Amazing Blinds Services
Jose Velasquez
14412 E. 48th Ave.
Denver, CO 80239
(303) 906-1908
[email protected]
Asphalt Doctors
Travis Nuckols
PO Box 352006
Westminster, CO 80035
(303) 956-8201
[email protected]
www.asphaltdoctors.net
BG Staffing
Sarah Maestas
2650 Fountainview, #300
Houston, TX 77057
(713) 781-8367
[email protected]
www.bgstaffing.com
BuildingLink.com, LLC
Zachary Kestenbaum
85 Fifth Avenue
New York, NY 10003
(212) 501-7117
[email protected]
www.buildinglink.com
Denali Roofing, LLC
Terry Morelli
6344 Rosemont Ct.
Fort Collins, CO 80525
(970) 660-4417
[email protected]
www.denaliroofs.com
Fresh Aire Air Fresheners
Jennifer Evans
4833 Front St., Unit B-102
Castle Rock, CO 80104
(303) 660-5452
[email protected]
www.freshairefranchise.com
Greenland Landscape Services
Troy Friar
760 Nile St.
Golden, CO 80401
(303) 278-6325
[email protected]
www.greenlandls.com
LIVE SMART
Infinity Restoration
Derek Lindsey
2103 S. Wadsworth Blvd., #101
Lakewood, CO 80227
(888) 855-2331
[email protected]
www.infinityroofer.com
Kimmel Mechanical
Don Browning
4975 Paris St.
Denver, CO 80239
(303) 952-8668
[email protected]
www.kimmelmechanical.com
Park Range Construction, Inc.
Dianne Rundell
2755 S. Raritan St.
Englewood, CO 80110
(303) 781-8936
[email protected]
www.parkrangeconstruction.com
Poms & Associates Insurance Brokers
Joe Weber
7935 E. Prentice Ave., #110W
(720) 458-8905
[email protected]
www.pomsassoc.com
Rand Construction Corporation
Sol Eichenbaum
1120 Santa Fe Dr.
Denver, CO 80204
(720) 210-9080
[email protected]
www.randcc.com
Simonton Windows
Patrick Nugent
11261 Quivas Loop
Ph: (800) 542-9118
F: (304) 485-1476
[email protected]
www.simonton.com
Squeegee Squad
Rich Pera
6551 S. Billings Way
Ph: (720) 308-8466
[email protected]
www.squeegeesquad.com
FURNITURE FLEXIBILITY FOR YOUR LIFE
Tens of thousands of people every year make CORT the most trusted
source for their temporary furniture solutions such as:
n Moving for a new job
n Heading off to school
n Landing a temporary assignment
n Making a fresh start
Furniture
•
Housewares
Rental Showroom
1885 W. 120th Avenue, Suite 200
303.920.9117
cort.com
©2013 CORT. A Berkshire Hathaway Company.
www.aamdhq.org
•
Home Accessories
•
Electronics
Rental Showroom & Clearance Center
600 S. Havana Street
Aurora, CO 80012
303.344.5114
LIVE. WORK. CELEBRATE.
PERIODICALS
Apartment Association of Metro Denver
7100 E. Belleview Ave., Suite 305
(303) 329-3300
TIME VALUE MATERIAL

2020 Lawrence the latest vision for green, highrise living pg.14

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