SmartPIN User Guides

Transcription

SmartPIN
User Guides
© Telekom Malaysia Berhad, 2007
Table of Contents
Welcome
Introduction to SmartPin Portal
Register & Activate SmartPin
Check Activation Status
Forgot Password
SmartPin Login Help
My Profile
SmartPin Account
Super Admin
User Management
Partner Maintenance
Super Admin Maintenance
OSS Reports
Traffic Analysis
Status
Incoming
Outgoing
Revenue
Area Code
Account Number
Partner
Business Segment
Customer Care
Reset Password
Feedback
Customer Settings
Download PDF
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p2
Welcome to SmartPin Help
The objectives of SmartPin Help is to assist you in navigating the system with ease and to
guide you on how to make full use of the functions that are available on sc reens.
p3
Introduction to SmartPin Portal
In the next topics you can learn about:-


Check activation Status

Forgot Password

SmartPin login Help

Edit Profile
p4
This function enables you to register yourself as a SmartPin User by getting the ac tivation PIN
upon a successful completion of the registration process.
Pre-Requisite:
* Latest phone bill from TM to start your registration.
* Company Registration Number
* Your fixed-line phone/CPE is in working c ondition.
St
ep
N
o.
What To Do:
1. Start your registration with SmartPin
SmartPin system will display the HOME page as a default page.
If you are not at the HOME page now, click HOME menu to go to the page to start your
registration process.
2.
Click User Activation
to register to SmartPin system
3. Enter valid data in Registration Form
Below is sample data-entry fields:
p5
Field name with * means that this is a m andatory/required field.
Click Activate button to proceed.
The system will authenticate the data entered in the User Activation form to ensure they
are valid before displaying the next page.
If an error is detected, the system will display an error message accordingly. Please try
again to ensure the data entered are correct or no required field has been left blank.
4. Complete the activation process
Upon clicking Activate button in Step 3 - CONGRATULATIONS! page will be displayed. This
page acknowledges you have successfully ac tivated with SmartPin.
Your User Name and Password would be your key to ac c ess to SmartPin service online
after you have successfully activated your PIN.
5. Start to access SmartPin
Once you have successfully completed the service activation of SmartPin, you are now able
to use your User Name and Password to acc ess SmartPin portal system.
p6
Check Activation Status
This feature will help user to check activation status of your registered phone num ber.
St
ep
N
o.
How to check your activation status?
1. From the TM Smartpin Main page, click Check your Activation Status.
2.


3.

Enter your registered phone number and click Check to get the activation status of your
phone.
Click Reset button if you want to reset all information inserted.
You will see the result as screen shot below if your servic e number is active.
p7
Forgot Password
SmartPin also provides feature for user to retrieve bac k their password.
St
ep
Forgot Password?
N
o.
1. From the TM Smartpin Main page, click Forgot Password.
2.

Select the secret question related to your account profile and provide the answer to the
secret question selected.

Enter your login ID and click Validate button.
p8
SmartPin Login Help
Using your log-in ID and password
Your Log-in ID and Password are created during the registration process. See Service
Activation.
SoftPin requires valid Log-in ID and Password in order for you to access SoftPin System .
For security reason, please handle your Log-in ID and password with care. Please change
your
password frequently. See Change Password
p9
User Management - My Profile
Profile is your personal details page that enables you to edit/update your detail.

This Menu is to update user account personal profile.

This Menu will display after user susscessful Login to the System .
Step No.
How to change your profile?
1.
Click My Profile menu on the main page after login to the system .
2.
Create or update your profile by entering valid data in the fields below:
Field Name
Description
Username
Your username
Nickname
Your nickname
Email Address
Your email address.
Current Password
Your existing password
New Password
Your new password
Re-type New Password
Retype your new password to
confirm the change
Secret Question
Your secret question to retrieve password from system
Answer to Secret
Question
Your answer to the secret question
3.
Click Update to save your change.
4.
Optional
Reset button enables you to clear the data you have entered.
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SmartPin Accounts

Corporate Admin

Corporate Group

Corporate User

Partner

Super Admin
p11
Super Admin User
Super Administrator is a TM Product Marketing and TAB personnel who will have highest
access right to all web portal functions. Below are types of menus available in Super Admin
Account:-

User Management

OSS Reports

Customer Care

Customer Settings
p12
User Management

Partner Maintenance

p13
Partner Maintenance
In Partner Maintenance menu, you can add a new Partner, edit Partner and delete existing
partner.
These options are only available for Super Admin user in the Partner Maintenanc e page.
Step No.
1.
How to view listed Partner?
From the Super Admin Main page, c lick User Management and drop down menu will
listed.
Click on Partner Maintenance and the listed Partner will displayed in table.
2.
Step No.

SmartPin also provides options user to sort data by selec ted Field in the table.

You can drag and drop your desired field to the left or right.
How to Add New Partner?
1.
At Partner maintenance Page, Clic k New Partner at bottom of left pane of the page.
2.
Create a new partner by entering valid data in the fields below:
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Field Name
Description
User Login
User login
Password
Password
Re-type Password
Re-type the password
Partner Company
Partner Company
Username
Username
Designation
Designation
Email Address
Email Address
Mobile Number
Mobile Number
3.
Click Save button to save the new partner information or Click Reset button to reset all
information inserted.
4.


Step No.
Upon clicking Save button in Step 3, a message prompts you
This page acknowledges you have successfully added new partner.
How to update information of an existing Partner?
1.
At Partner Maintenance page, double click on preffered User Login in the table and the
details of partner will be displayed.
2.
Update the partner details and click Save to save the changes or Reset to clear all
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3.


This page acknowledges you have successfully updated pin record.
Step No.
How to delete a selected partner?
1.
At the Partner Maintenance page, click the selected Partner then click Delete Partner
button.
2.

A message prompts you for your confirmation before proceeding to delete the
partner record.

Click OK to proceed or Cancel to abort.

Upon clicking OK button in Step 2, a message prompts you

This page acknowledges you have successfully delete selected partner record.
3.
p16
In Super Admin Maintenance menu, you can add a new Super Administrator privilege user,
edit Super Admin user and delete existing Super Adm in user.
These options are only available for Super Adm in user in the Super Admin Maintenance
page.
Step No.
1.
How to view listed Super Admin user?
From the Super Admin Main page, c lick User Management and drop down menu will
listed.
Click on Super Admin Maintenance and the listed users will displayed in table.
2.

SmartPin also provides options user to sort data by selec ted Field in the table.

You can drag and drop your desired field to the left or right.
Step No.
How to Add New Super Admin user?
1.
At Super admin maintenance Page, Clic k New User at bottom of left pane of the page
to create new user with super adm inistrator privilege.
2.
Create a new user by entering valid data in the fields below:
Field Name
Description
User Login
User login
Password
Password
Re-type Password
Re-type the password
Username
Username
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Designation
Designation
Email Address
Email Address
Mobile Number
Mobile Number
3.
Click Save button to save the new super user information or Click Reset button to reset
all information inserted.
4.


Step No.
This page acknowledges you have successfully added new user with super
administrator privilege.
How to update information of an existing Super User?
1.
At Partner Maintenance page, double click on preffered User Login in the table and the
details of partner will be displayed.
2.
Update the partner details and click Save to save the changes or Reset to clear all
3.


This page acknowledges you have successfully updated pin record.
Step No.
How to delete a selected Super User?
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1.
At the Partner Maintenance page, click the selected Partner then click Delete Partner
button.
2.

A message prompts you for your confirmation before proceeding to delete the
partner record.



This page acknowledges you have successfully delete selected partner record.
3.
p19
OSS REPORTS

Traffic Analysis

Status

Revenue

Customer Care

Customer Settings
p20
Traffic Analysis
SmartPin provides report that will show traffic analysis for selected Partner.
User can view the traffic summary by Hourly, Daily, Monthly and Yearly.
Step No.
1.
Reporting On Traffic Analysis
From the Main page, click OSS Reports and drop down menu will listed.
Click on Traffic Analysis.
2.

You are able to view this traffic Analysis report by by Hourly, Daily, Monthly and
Yearly.

First, set the Partner from the c ombo box.

Then select the radio button for the summary you want to view by Hour, Day,
Month or year.

Click Submit button.
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3.
.4

Smartpin provides options for user to view traffic usage like table exam ple in
step 2 in Ms Excel format.

At the bottom of the table click view in Excel.

SmartPin also provide options for user print selected Usage Analysis by c licking
Print button.
p22
Status

Incoming

Outgoing
p23
Incoming

Incoming status is a report for incom ing call made to smartpin system.

This report will show user the succ ess incoming call made to server or errors when
connecting to the Smartpin in a table.

User can view the incoming status by Hour, Day, Month and Year.
Step No.
1.
Reporting On Incoming Status
Click on Status.
Click on Incoming.
2.

You are able to view Incoming call status report by by Hourly, Daily, Monthly and
Yearly.

Select the radio button for the status you want to view by Hour, Day, Month or
year.

p24
3.
.4

Smartpin provides options for user to view inc oming status like table exam ple in


SmartPin also provide options for user print selected inc oming status by c licking
Print button.
p25
Outgoing

Outgoing status is a report for outgoing c alls made from smartpin to destinations
numbers.

This report will show user the succ ess outgoing call made from server or errors when
connecting to the destinations in a table.

User can view the outgoing status by Hour, Day, Month and Year.
Step No.
1.
Reporting On Outgoing Status
Click on Status.
Click on Outgoing.
2.

You are able to view Outgoing calls status report by by Hourly, Daily, Monthly and
Yearly.

Select the radio button for the status you want to view by Hour, Day, Month or
year.

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3.
.4

Smartpin provides options for user to view outgoing status like table exam ple in


SmartPin also provide options for user print selected outgoing status by c licking
Print button.
p27
Revenue

Area Code

Account Number

Partner

Business Segment
p28
Area Code

Area Code menu is a revenue report viewed by area c odes .

This report will list revenue report by area codes according to selected BP, Month and Year
in a table.
Step No.
1.
Reporting On Revenue By Area Code

From the Main page, click OSS Reports and drop down menu will
listed.

Click on Revenue.

Click on Area Code.

First set the BP, Month and Year you want to view from the combo box.

2.
p29
3.
4.

Smartpin provides options for user to view revenue by area code like
table example in step 2 in Ms Excel format.


SmartPin also provide options for user print selected revenue by area
code by clicking Print button.
p30
Account Number

Account Number menu is a revenue report viewed by acc ount number .

This report will list revenue report by account number according to selected BP, Month
and Year in a table.
Step No.
1.
2.
Reporting On Revenue By Account Number


Click on Revenue.

Click on Account Number.


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3.
4.

Smartpin provides options for user to view revenue by ac c ount number like
table example in step 2 in Ms Excel format.


SmartPin also provide options for user print selected revenue by ac count
number by clicking Print button.
p32
Partner

Partner menu is a revenue report viewed by Partner.

This report will list revenue report by Partner according to selected BP, Month and Year in
a table.
Step No.
1.
Reporting On Revenue By Account Number


Click on Revenue.

Click on Partner.


2.
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3.
4.

Smartpin provides options for user to view revenue by Partner like table
example in step 2 in Ms Excel format.


SmartPin also provide options for user print selected revenue by Partner
by clicking Print button.
p34
Business Segment

Business Segment menu is a revenue report viewed by Business Segm ent.

This report will list revenue report by Business Segment acc ording to selected BP, Month
and Year in a table.
Step No.
1.
Reporting On Revenue By Partner


Click on Revenue.

Click on Business Segment.


2.
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3.
4.

Smartpin provides options for user to view revenue by Business Segm ent
like table example in step 2 in Ms Excel format.


SmartPin also provide options for user print selected revenue by Business
Segment by clicking Print button.
p36

Reset Password

Feedback
p37
Reset Password
Reset Password
Only Super admin can reset user password. Steps to reset password are as below:Step No.
1.
How to Reset Password?
From the Super Admin Main page, c lick on Customer Care.
Click on Reset Password.
2.
User can search by Partner or Company Name then click Submit button will
display list of user login for Partner
3.

Select the radio button for user login that you want to reset the
password

Click on Reset Password.

A message prompts you for your c onfirmation before proceeding to reset
4.
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the password record.
5.



This page acknowledges you have successfully reset selec ted user login.
p39
Feedback
Steps to view feedback are as below:Step No.
1.
How to View Feedback?
From the Super Admin Main page, c lick on Customer Care.
Click on Feedback.
2.
User can filter all feedback by Date, Month and Status then clic k Submit button will
display list result according to selected filter.
3.

You can delete feedback by select the feedback no. you want to delete and click
Delete button.

Click Reset button to abort.
p40
Customer Settings
Manage Settings is a menu for Super Admin User to manage settings for all c ompanies
registered with Smartpin.
By using this feature, you can work as a Corporate Admin user for the selec ted companies.
Step No.
1.
How to Manage Settings?
From the Super Admin Main page, c lick on Customer Settings.
Click on Manage Settings.
2.
This will display a table of all c ompanies registered with Smartpin
3.

From the table in Step 2, double click on selected com pany you want to
view their environment and manage all the informations in that
c ompany menu.

You can have the same ascess as Corporate Admin of that selected
c ompany.
p41
p42
Download PDF
Click HERE to download SmartPIN User Guide in PDF format.
p43
Index
-AAccount Number 32
Area Code 30
Area Code 30
-BBusiness Segment 36
-CCheck Activation Status 7
Customer Settings 42
-DDownload PDF 44
-FFeedback 41
Forgot Password 8
-MMy Profile 10
-OOutgoing 27
-PPartner 34
Partner Maintenance 14
-RRegister & Activate SmartPin 5
Reset Password 39
p44
-SSmartPin Login Help 9
Super Admin Maintenance 18
-TTraffic Analysis 22
-WWelcome 3
p45

SmartPIN User Guides

Transcription

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