ServiceNow Data Model

High Level ServiceNow Data
Model Relationships
2
Task
Data Model
Catalog Task
Approval Task
Service Catalog
Data Model
Content
Item
Knowledge
Data Model
Business
Service
Affected
Products
Available
for
Caller
Requested by
Assigned to
Location
Task
Cards
Affected CI
Impacted Service
Requested by
Requested for
1
Expense
Allocation
IT Cost Management
Data Model
4
CMDB
Data Model
CI Cards
7
Cost Center
Department
Measures Service Contract Users
Levels provided Contract Locations
Supported by
Approval Group
Managed by
Expense
Line
Organizational
Data Model
8
9
3
Expense
Line
CI linked to Asset
Assigned to
Owner
Location
Chargeback to
SLA
Data Model
5
Asset & Contract
Data Model
Assets Covered
6
Model Category
Model
Data Model
1
Organizational Data Model
Location
Company
cmn_location
core_company
Parent
Parent
Cost Center
cmn_cost_center
Parent
Building
cmn_building
Department
cmn_department
Parent
User
sys_user
Manager
Stockroom
Has roles
Roles
sys_user_has_role
sys_user_role
alm_stockroom
Is member of
Has roles
sys_group_has_role
sys_user_grmember
Group
sys_user_group
Types (examples)
Support (ActionCentre)
Access (DL, Security)
Catalog: (Approval)
Change (CAB)
1b
Organizational Data Model (Hierarchical example)
Company
core_company
Company
Location
Parent
core_company
cmn_location
Type: Country
Parent
Parent
Cost Center
Department
cmn_cost_center
Type: PNL
Location
cmn_location
cmn_department
Type: Division
Type: Prov/State
Parent
Parent
Parent
Cost Center
Department
cmn_cost_center
Type: Customer
Location
cmn_location
Type: City
cmn_department
Type: Business Unit
Parent
Parent
Parent
Cost Center
Location
cmn_location
Type: Building
Department
cmn_cost_center
Type: Cost Center
cmn_department
Type: Section
Parent
Parent
Department
Location
cmn_department
Type: Department
cmn_location
Type: Room
User
sys_user
Has roles
Roles
sys_user_has_role
sys_user_role
Group
Stockroom
sys_user_group
alm_stockroom
eg. Network
Is member of
sys_user_grmember
Parent
Group
Has roles
sys_user_group
sys_group_has_role
eg. Network-East
Types (examples)
Support (ActionCentre)
Access (DL, Security)
Catalog: (Approval)
Change (CAB)
1b
Skills Management Data Model
User
sys_user
Has Skills
(sys_user_has_skill)
Task
Is member of
task
(sys_user_grmember)
Group
sys_user_group
Tasks can be assigned
based on required skills
Skills
Has Skills
cmn_skill
sys_group_has_skill
Contained Skills
cmn_skill_contains
Skills Required for
Model Maintenance
cmn_m2m_skill_model
Product
Model
cmdb_model
2
Task Data Model Extensions
Incident
incident
Task
task
Audit Observations
Problem
problem
Fields defined at task level
(inherited by all extended tables)
- Active
- Knowledge
- Activity Due
- Location
- Additional Comments
- Made SLA
- Approval
- Number
- Approval History
- Opened
- Approval set
- Opened by
- Assigned to
- Order
- Assignment Group
- Parent
- Business Duration
- Priority
- Close Notes
- Reassignment Count
- Closed
- SLA due
- Closed by
- Service offering
- Comments & Work notes - Short Description
- Company
- Skills
- Configuration Item
- State
- Contact Type
- Sys ID
- Contract
- Task type
- Correlation ID
- Time worked
- Correlation display
- Updated
- Created
- Updated by
- Created by
- Updates
- Delivery plan
- Upon approval
- Delivery task
- Upon reject
- Description
- Urgency
- Domain
- User input
- Due date
- Watch list
- Duration
- Work end
- Escalation
- Work notes
- Expected start
- Work notes list
- Follow up
- Work start
- Group list
- Questions
- Impact
- Label
grc_observation
Problem Task
Requirements
problem_task
grc_audit_requirement
Change Request
IMAC
Change Request
change_request
Group Approval
Activity
grc_activity
change_request_imac
sysapproval_group
Change Phase
change_phase
Change Task
change_task
Demand
dmn_demand
Request
sc_request
Requested Item
sc_req_item
Catalog Task
sc_task
KB submission
kb_submission
Work Order
wm_order
Loaner Request
loaner_request
Work Task
HR Case
wm_task
hr_case
Ticket
ticket
Issue
issue
HR Change
hr_change
Chat Queue Entry
chat_queue_entry
Service Order
Facilities Request
sm_order
facilities_request
HR Task
Service Task
hr_task
sm_task
Private Task
vtb_task
Planned Task
planned_task
Facilities Request
Task
facilities_request_task
See next page
2
Planned Task Data Model Extensions
SCRUM Release
rm_release_scrum
Phase
Task
Planned Task
task
planned_task
rm_release_phase
Release
SDLC Release
SCRUM Release
rm_release_sdlc
rm_sprint
rm_release
- Actual Cost
- Actual Duration
- Actual Effort
- Budget Cost
- Critical Path
- Estimated Cost
- HTML Description
- Level
- Percent Complete
- Planned Duration
- Planned Effort
- Planned End Date
- Planned start date
- Remaining Duration
- Remaining Effort
- Rollup
- Subtree root
- Time Constraint
- Top Task
- WBS
- WBS Order
Epic
Enhancement
Feature
rm_epic
rm_enhancement
rm_feature
Story
rm_story
Defect
rm_defect
Product
Testing task
rm_product
rm_test
Documentation
task
Release Task
rm_doc
SCRUM Task
rm_task
rm_task_scrum
Test Plan
tm_test_plan
Test Case
tm_test_case_instance
Assessment
cl_assessment
Project
pm_project
Project Task
pm_project_task
Requirement
dmn_requirement
Decision
dmn_decision
Audit
grc_audit
Control Test
grc_control_test
Remediation
grc_remediation
2
How different Task Types Reference CMDB
Business
Service
Task
Incident
Categorization
Impact Services
cmdb_ci_service
Affected CI
- Opened by
- Assigned to
- Assignment Group
- Closed by
- Location
- Company
- Configuration Item
Problem Root Cause Analysis
Affected CI
Configuration
Item
cmdb_ci
Problem
Business
Service
Change
Change Impact Assessment
Impact Services
Affected CI
cmdb_ci_service
Configuration
Item
cmdb_ci
Change
Task
Approval
Request
Request
Part of
Requested
Item
Catalog
Task
KB
submission
cmdb_ci_service
Configuration
Item
cmdb_ci
Knowledge
Article
kb_knowledge
Planned
Task
Create
new
Business
Service
Project
Related to
Configuration
Item
cm db_ci
Affected CI
pm_project
Business
Service
Product
rm_product
cmdb_ci_service
Release
rm_release
Affected CI
Application
cmdb_ci_apl
2a
Incident Management Data Model
User (Caller)
sys_user
Location
Group
cmn_location
sys_group
Business
Service
cmdb_ci_service
Caused by Change
Change
change
Configuration
Item
cmdb_ci
Categorization
Incident
incident
Resolved by
Problem
problem
Affected CI
task_ci
Metric
Definition
metric_definition
Metric Instance
Task SLA
metric_instance
task_sla
Configuration
Item
cmdb_ci
2b
Problem Management Data Model
Group
sys_group
User
sys_user
Assignment Group
Assigned to
Configuration Item
cmdb_ci
Incident
Problem
incident
problem
Categorization
Problem Task
problem_task
Affected CI
task_ci
Metric
Definition
metric_definition
Metric Instance
Task SLA
metric_instance
task_sla
Configuration Item
cmdb_ci
Change
change
2c
Change Management Data Model
Location
Group
cmn_location
sys_group
User
sys_user
Assignment Group
Requested by
Categorization
Change Request
Configuration
Item
change
cmdb_ci
Conflicts
conflict
Incident caused by
Affected CI
task_ci
Impacted Services/CIs
task_cmdb_ci_service
Change Phase
change_phase
Approvers
Problem
Release
sysapproval_approver
problem
rm_release
Other task tables linked to Change Request
Configuration
Item
Business
Service
cmdb_ci
cmdb_ci_service
Other m2m Affected record links
Affected Groups (task_group)
Affected Locations (task_location)
Affected Cost Centers (task_cost_center)
Change Management
- Change Request
- IMAC
Incident Management
- Incident
- Issue
Problem Management
- Problem Task
- Problem Analysis (KT Plugin)
Request Fulfillment
- Catalog Task
Field Service Management
- Work Order
- Work Order Task
Release Management
- Implemented by Release
- Release Phase
- Feature (Release)
- SDLC Release (SDLC)
- Enhancement (SDLC)
- Defect (SDLC)
- Documentation Task (SDLC)
- Testing Task (SDLC)
Project Management
- Project
- Project Task
- Project Task Link
Demand Management
- Requirement
- Decision
- Demand
Change Task
change_task
Incident
incident
2d
Release Management 2.0 Data Model
Change Request
Application
change_request
cmdb_ci_appl
Product
DSL
rm_product
dsl
Deployed with
Pending
Generated by
Parent
Release
rm_release
Affected CI
task_ci
Release Phase
rm_release_phase
Configuration
Item
cmdb_ci
Release Feature
rm_release_feature




Feature Type
Enhancement
Defect
Administration task
...etc.
Feature Tasks
release_task





Task Type
Scope
Design
Develop
Test
Document
2f
User
Source
Incident
sys_user
Group
Alert Management Data Model
Incident
Configuration Item
cmdb_ci
incident
sys_group
Assigned to
Source CI
Incident Alert
Assignment Group
incident_alert
Group
Contact
Contact
Definition
contact_definiton
Contact
Contact
Responsibility
Impacted CI
Impacted CI
Contact
impacted_ci
Related
Problems
Impacted CI s
Related Incidents
contact
contact_responsibility
Group
Contact
Contact
Group
User
sys_group
sys_user
Incident
Problem
incident
problem
Configuration Item
cmdb_ci
2g
Source
Registered Node
em_event_source
xxx
Event Management Data Model
Configuration Item
cmdb_ci
Configuration Item
cmdb_ci
Resource
The resource on the
node that generates the
event, such as RAM,
disk, or database
server.ext
Events created from
monitoring tools
Event
Active Alert
em_event
em_alert
Source
Event Type
Event Filters
em_event_source
em_event_type
em_event_filter
Affected Services
Create Alert to
CMDB Service
link
Alert Rule
em_alert_rule
The source that
generated the event,
such as Icinga or Nagios.
Alert to CMDB
Service
Create Incident
xxx
Incident
incident
3
Service Catalog Data Model
Category Available for
sc_category_user_criteria_mtom
Category
sc_category
User Criteria
Product Catalog
Item
Product Model
user_criteria
cmdb_model
pc_product_cat_item
Category Not Available for
sc_category_user_criteria_no_mtom
Catalog Item
Not Available
for
sc_cat_item_user_
criteria_no_mtom
Catalog Item
Available
for
Vendor Catalog
Business
Service
pc_vendor_cat_tiem
cmdb_ci_service
sc_cat_item_user_
criteria_mtom
Business Service
Catalog Entry
Catalog Item
sc_cat_item
sc_cat_item_service
Ordered Item
Link
Shopping
Cart
Item
sc_ordered_item_link
sc_cart
sc_cart_item
Request
sc_request
Creates
Requested
Item
sc_request_item
Service Offering
service_offering
Grouped
together by
Workflow
Workflow
Approval Activity
Creates
Record
Producer
sc_cat_item_producer
Creates
Task
sysapproval_
approver
Approval
Group
Workflow Task
Activity
Incident,
Change,
Enhancement
, Defect,
Project etc
Approval
User
sysapproval_
group
Creates tasks to
fulfill the request
Task
1. Order & Receive
2. Configure
3. Install
When closed it
creates a CI *
Configuration
Item
cmdb_ci
Service Catalog Data Model Extensions
3a
Catalog Item
Category
sc_cat_item_category
Application File
sys_metadata
Category
sc_category
Configuration Item
Product Model
cmdb_ci
cmdb_model
Vendor
Catalog Item
pc_vendor_cat_item
Hardware Model
Business Service
cmdb_hardware_product_model
Hardware Catalog
pc_hardware_cat_item
cmdb_ci_service
Product
Catalog Item
Catalog Item
pc_product_cat_item
sc_cat_item
Software Catalog
pc_product_cat_item
Service Offering
Record Producer
service_offering
Service Record
Producer
Task
task
Request
sc_request
sc_cat_item_producer
sc_cat_item_producer_servi
ce
Content Item
sc_cat_item_content
Requested Item
sc_request_item
Wizard Launcher
sc_cat_item_wizard
Approval Group
Order Guide
sysapproval_group
sc_cat_item_guide
Approval (user)
Business Service
Catalog Entry
sysapproval_approver
Catalog Task
sc_task
sc_cat_item_service
3b
Service Portfolio Management Data Model
Business Process
Category
cmdb_ci_business_process
Is enabled
by
sc_category
Enables
Catalog Item
Category
Business Service
Catalog Entry
sc_cat_item_category
sc_cat_item_service
Business Service
Location
Department
Company
cmdb_ci_service
cmn_location
cmn_department
core_compan
Parent
In Scope
Subscribed by
Location
service_in_scope
Out of
Scope
service_subscribe_location
Subscribed by
Department
service_subscribe_department
Subscribed by
Company
service_subscribe_company
service_out_scope
Service Offering
service_offering
Service Scope
service_scope
Subscribed by
User
Service Commitments
Incident
incident
Task SLA
Service SLA
Results
task_sla
Subscribed by
Group
service_offering_commitment
Subscribed by
service_sla_result
service_subscribe_sys_user
service_subscribe_sys_user_grp
cmdb_subscriber
Contract
ast_contract
SLA
contract_sla
Commitments
service_commitment
Schedule
cmn_schuedule
Service
Availability
Task Outage Link
task_outage
Outages During
Interval (calculated)
Vendor Credit
vndr_credit
Outages
service_availability
service_availability
User
Group
User
sys_user
sys_user_group
sys_user
CMDB Data Model
4
User
Business
Process
Location
Group
Is enabled
by
Access
provided by
Is member of
Provides
access to
Enables
Business
Service
Computer
Room AC
Depends on
Email
Application
Used by
Exchange
Network
Switch
Runs on
Used by
Bus iness
Service
Catalog
Entry
Runs
Exchanges
data with
Catalog
Item
Business
Service
Server
Sends
data to
BlackBerry
Used by
Receives
data from
BES
Depends on
Application
Computer
Room
Cooled by
Exchanges
data with
Depends on
Data
Center
Contains
Cools Room
Located
in
Houses
Located
in
Storage
Device
Zone
Zone
contains
Depends on
Runs on
In Rack
Rack Contains
SLA
Service
Offering
- International
- Local
Runs
Server
M
Service
Availability
Service
Subscription
by Location
Powers
Database
Service
Subscription
by User
Depends on
Feeds
MSFT
SQL
Instance
Outages
DR
Provided by
Location
Circuit
Fed by
Used by
Provides
DR for
Service
Commitment
Powered by
Hosts
Hosted on
Service
Offering
Service
Commitments
Rack
Located
in Zone
User
Server
DR
3
4
UPS
4a
Configuration Item
CMDB Hardware Data Model Extensions (Eureka)
Serial Number
cmdb_serial_number
cmdb_ci
Storage Area
Network
cmdb_ci_san
Storage Device
Storage Controller
Network Adapter
Memory Module
Hardware
cmdb_ci_storage_device
cmdb_ci_storage_controller
cmdb_ci_network_adapter
cmdb_ci_memory_module
cmdb_ci_hardware
Computer
Peripheral
Communication
Device
Accessory
cmdb_ci_acc
cmdb_ci_peripheral
cmdb_ci_comm
IP Phone
cmdb_ci_ip_phone
Fibre Channel
Port
cmdb_ci_fc_port
Disk
SAN Disk
Printer
Network Gear
cmdb_ci_disk
cmdb_ci_san_disk
cmdb_ci_printer
cmdb_ci_netgear
Storage Disk
iSCSI Disk
cmdb_ci_storage_disk
cmdb_ci_iscsi_disk
Storage Switch
cmdb_ci_storage_switch
Fibre Channel
Disk
cmdb_ci_fc_disk
Mass Storage
Device
cmdb_ci_msd
Computer
UPS
PDU
Out-of-Band Device
cmdb_ci_computer
cmdb_ci_ups
cmdb_ci_pdu
cmdb_ci_outofband_device
IP Firewall
IP Switch
IP Router
Server
cmdb_ci_ip_firewall
cmdb_ci_ip_switch
cmdb_ci_ip_router
cmdb_ci_server
Virtualization Server
cmdb_ci_vcenter_server_ob j
Storage Server
OS/X Server
cmdb_ci_storage_server
cmdb_ci_osx_server
Windows Server
Linux Server
cmdb_ci_win_server
cmdb_ci_linux_server
IBM Mainframe LPAR
IBM Mainframe
Netware Server
UNIX Server
CIM Server
Load Balancer
cmdb_ci_mainframe_lpar
cmdb_ci_mainframe
cmdb_ci_netware_server
cmdb_ci_unix_server
cmdb_ci_cim_server
cmdb_ci_lb
Hyper-V Server
cmdb_ci_hyper_v_server
Vmware vCenter Server
Object
cmdb_ci_vcenter_server_ob j
ESX Server
cmdb_ci_esx_server
AIX Server
HP Server
Solaris Server
cmdb_ci_aix_server
cmdb_ci_hpux_server
cmdb_ci_solaris_server
F5 BIG IP
cmdb_ci_lb_bigip
4a-1
Configuration Item
CMDB Computer Model Extensions (Fuji)
Serial Number
cmdb_serial_number
cmdb_ci
Personal Hardware
Storage Device
Network Adapter
Memory Module
Hardware
Accessory
cmdb_ci_personal_hardware
cmdb_ci_storage_device
cmdb_ci_network_adapter
cmdb_ci_memory_module
cmdb_ci_hardware
cmdb_ci_acc
Personal Data
Assistant
cmdb_ci_pda_personal
Computer
Peripheral
cmdb_ci_peripheral
Display Hardware
cmdb_ci_display_hardware
Converged Personal
Data Assistant
Disk
Computer
cmdb_ci_converged_pda_perso
Computer Display
Monitor
cmdb_ci_disk
cmdb_ci_computer
cmdb_ci_display_monitor
nal
Personal
Computer
cmdb_ci_pc_hardware
Desktop PC
Workstation PC
Laptop PC
Rugged Laptop PC
PC Peripherals
cmdb_ci_desktop_pc
cmdb_ci_workstation_pc
cmdb_ci_laptop_pc
cmdb_ci_rugged_laptop_pc
cmdb_ci_peripheral_pc
Server
Storage Switch
Mainframe Hardware
cmdb_ci_server
cmdb_ci_storage_switch
cmdb_ci_mainframe_hardware
Mainframe Pe riphe ral
cmdb_ci_peripheral_mainframe
Server Hardware
IBM Mainframe
Storage Server
Netware Server
OS/X Server
Windows Server
Linux Server
cmdb_ci_server_hardware
cmdb_ci_mainframe
cmdb_ci_storage_server
cmdb_ci_netware_server
cmdb_ci_osx_server
cmdb_ci_win_server
cmdb_ci_linux_server
Mainframe DASD
cmdb_ci_dasd_mainframe
Server Peripherals
IBM Mainframe LPAR
cmdb_ci_peripherals_server
cmdb_ci_mainframe_lpar
Virtualization Server
cmdb_ci_vcenter_server_ob j
UNIX Server
CIM Server
Load Balancer
Mainframe Tape Unit
cmdb_ci_unix_server
cmdb_ci_cim_server
cmdb_ci_lb
cmdb_ci_tape_,mainframe
Server Chassis
Mainframe Terminal
cmdb_ci_chassis_server
cmdb_ci_terminal_mainframe
Server Tape Unit
cmdb_ci_tape_server
Hyper-V Server
cmdb_ci_hyper_v_server
Server Terminal
Vmware vCenter
Server Object
cmdb_ci_vcenter_server_ob j
Server Rack
HP Server
Solaris Server
F5 BIG IP
cmdb_ci_aix_server
cmdb_ci_hpux_server
cmdb_ci_solaris_server
cmdb_ci_lb_bigip
cmdb_ci_memory_mainframe
Mainframe CPU
cmdb_ci_terminal_server
cmdb_ci_rack_server
Mainframe Memory
AIX Server
cmdb_ci_cpu_mainframe
Network Appliance
Hardware
cmdb_ci_net_app_server
ESX Server
cmdb_ci_esx_server
Mainframe Controller
cmdb_ci_controller_mainframe
4a-2 CMDB Printer & Network Gear Data Model Extensions (Fuji)
Configuration Item
cmdb_ci
Imaging Hardware
Printing Hardware
Network Adapter
Memory Module
Hardware
cmdb_ci_imaging_hardware
cmdb_ci_printing_hardware
cmdb_ci_network_adapter
cmdb_ci_memory_module
cmdb_ci_hardware
Scanner
Plotter
Printer
Network Gear
cmdb_ci_scanner
cmdb_ci_plotter
cmdb_ci_printer
cmdb_ci_netgear
Network Terminal
Server
Mass Storage
Device
cmdb_ci_msd
Computer
Peripheral
cmdb_ci_peripheral
Standard Plotter
Standard Printer
cmdb_ci_standard_printer
High End Plotter
Color Printer
cmdb_ci_high_end_plotter
cmdb_ci_color_printer
Personal Printer
Computer
UPS
PDU
Out-of-Band Device
cmdb_ci_ups
cmdb_ci_pdu
cmdb_ci_outofband_device
IP Firewall
IP Switch
IP Router
cmdb_ci_ip_firewall
cmdb_ci_ip_switch
cmdb_ci_ip_router
WAN Accelerator
Firewall Hardware
Switch Hardware
Router Hardware
cmdb_ci_wan_accel_network
cmdb_ci_firewall_network
cmdb_ci_switch_network
cmdb_ci_router_network
FDDI Cards
Intrusion Detection
System
Hub Hardware
Wireless Access
Point
cmdb_ci_fddi_network
cmdb_ci_ids_network
cmdb_ci_mtp_printer
Mainframe Printer
cmdb_ci_mainframe_printer
cmdb_ci_hub_network
Modem Hardware
Content Engine
CSU/DSU
cmdb_ci_modem_network
cmdb_ci_ce_network
cmdb_ci_csu_dsu_network
Network Interface
Shelf
Content Services
Switch
cmdb_ci_interface_shelf_nw
cmdb_ci_css_network
cmdb_ci_personal_printer
Multi-function Printer
cmdb_ci_acc
cmdb_ci_computer
cmdb_ci_terminal_network
cmdb_ci_standard_plotter
Accessory
cmdb_ci_wap_network
Network Probe Hardware
cmdb_ci_network_probe_net
work
4a-3 CMDB SAN-Storage Extensions (Fuji)
Configuration Item
cmdb_ci
Storage Area
Network
cmdb_ci_san
Storage Controller
Storage Volume
Storage File Share
Storage HBA
Storage export
SAN Zone
SAN Endpoint
cmdb_ci_storage_controller
cmdb_ci_storage_volume
cmdb_ci_storage_fileshare
cmdb_ci_storage_hba
cmdb_ci_storage_export
cmdb_ci_san_zone
cmdb_ci_san_endpoint
Fibre Channel
Port
Storage Device
cmdb_ci_storage_device
cmdb_ci_fc_port
Hardware
Storage Pool
cmdb_ci_hardware
cmdb_ci_storage_pool
Storage Pool
Member
cmdb_ci_pool_member
SAN Zone Alias
SAN Fabric
cmdb_ci_san_zone_alias
cmdb_ci_san_fabric
SAN Zone Alias
Member
cmdb_ci_san_zone_alias_me
mber
Mass Storage
Device
cmdb_ci_msd
SAN Connection
cmdb_ci_san_connection
SAN Zone Member
SAN Zone Set
cmdb_ci_san_zone_member
cmdb_ci_san_zone_set
Computer
cmdb_ci_computer
SAN export
cmdb_ci_san_export
Disk
SAN Disk
Storage Port
Storage Switch
Server
cmdb_ci_disk
cmdb_ci_san_disk
cmdb_ci_storage_port
cmdb_ci_storage_switch
cmdb_ci_server
Storage Disk
iSCSI Disk
cmdb_ci_storage_disk
cmdb_ci_iscsi_disk
Fibre Channel
Disk
cmdb_ci_fc_disk
Storage Server
Multipath IO Pool
RAID
Multipath IO Pool
RAID Member
cmdb_ci_storage_server
cmdb_ci_mpio_pool
cmdb_ci_raid
cmdb_ci_mpio_pool_member
cmdb_ci_raid_member
Configuration Item
4a-4 CMDB Telecom Data Model Extensions (Fuji)
cmdb_ci
Radio Hardware
IP Phone
cmdb_ci_radio_hardware
cmdb_ci_ip_phone
Mobile Radio
Repeater Radio
cmdb_ci_mobile_radio
cmdb_ci_repeater_radio
Portable Radio
cmdb_ci_portable_radio
Multiple Address
Systems Radio
cmdb_ci_mas_radio
Microwave Radio
Conventional Radio
cmdb_ci_microwave_radio
cmdb_ci_conventional_radio
Unlicensed Microwave
Radio
cmdb_ci_unlicensed_radio
Voice System
Hardware
Communication
Device
cmdb_ci_voice_hardware
cmdb_ci_comm
Transport Hardware
Accessory
cmdb_ci_transport_hardware
cmdb_ci_acc
Key Telephone
System
Frame Relay Access
Device
cmdb_ci_key_system_voice
cmdb_ci_frad_transport
Channel Bank
cmdb_ci_channel_bank_transport
Private Branch
Exchange
Transport Interface
Shelf
Transport Terminal
Server
cmdb_ci_pbx_voice
cmdb_ci_iface_shelf_transport
cmdb_ci_terminal_transport
Voicemail
Multiplexer
Fiber Optic Equipment
cmdb_ci_voicemail_voice
cmdb_ci_mux_transport
cmdb_ci_optical_transport
Trunking Radio
cmdb_ci_trunking_radio
Feed Line
Radio Console
cmdb_ci_feedline_radio
cmdb_ci_console_radio
Antenna
Radio Control Station
cmdb_ci_antenna_radio
cmdb_ci_control_station_radio
Optical Multiplexer
cmdb_ci_omux_transport
Fiber Optic Terminal
Equipment
cmdb_ci_fote_transport
CMDB Application Data Model Extensions
4b
Configuration Item
cmdb_ci
Running Process
CI Relationships
cmdb_running_process
cmdb_rel_ci
Application
SNC Component
CIM Profile
cmdb_ci_appl
cmdb_ci_snc_component
cmdb_ci_cim_profile
TCP Connection
TCP Connection
cmdb_tcp_connection
cmdb_tcp
Pending
Application
cmdb_ci_appl_pending
Web Application
Web Service
Web Site
cmdb_ci_web_application
cmdb_ci_web_service
cmdb_ci_web_site
Application Server
Infrastructure Service
cmdb_ci_app_server
cmdb_ci_infra_service
Custom
Application
Load Balancer
Application
sys_app
cmdb_ci_lb_appl
WBEM Service
cmdb_ci_wbem_service
Exchange Service
Component
cmdb_ci_exchange_service
_component
Exchange Client Access
Server
Tomcat
JavaServer
Web Server
Email Server
cmdb_ci_app_server_tomcat
cmdb_ci_app_server_java
cmdb_ci_web_server
cmdb_ci_email_server
cmdb_ci_exchange_cas
Exchange Mailbox Server
JBoss
Domino
LDAP Server
FTP Server
cmdb_ci_app_server_domino
cmdb_ci_app_server_domino
cmdb_ci_infra_service_ldap
cmdb_ci_ftp_server
cmdb_ci_exchange_mailbox_server
Exchange Edge
Transport Server
IBM Websphere
BEA Weblogic
Directory Server
IP Server
cmdb_ci_app_server_websphere
cmdb_ci_app_server_weblogic
cmdb_ci_directory_server
cmdb_ci_ip_server
cmdb_ci_exchange_edge_transport
_server
Exchange Hub Transport
Server
cmdb_ci_exchange_hub_transport_
server
Active Directory
Domain Controller
cmdb_ci_ad_controller
Management Server
cmdb_ci_config_automation_
server
ExchangeFrontEndServer
ExchangeBackEndServer
cmdb_ci_exchange_frontend
cmdb_ci_exchange_backend
Puppet Master
cmdb_ci_puppet_master
Configuration Item
cmdb_ci
Application
(cmdb_ci_appl)
Patch
Database
Software
Software Instance
cmdb_ci_patches
cmdb_ci_database
cmdb_ci_spkg
cmdb_software_instance
Database Instance
(cmdb_ci_db_instance)
MSFT SQL Instance
cmdb_ci_db_ora_instance
cmdb_ci_db_mssql_instance
DB2 Instance
Notes Instance
cmdb_ci_db_db2_instance
cmdb_ci_db_notes_instance
MongoDB Instance
ce
Oracle Database
Listener
Database Catalog
cmdb_ci_db_catalog
cmdb_ci_db_ora_listener
Oracle SQL Instance
cmdb_ci_db_mongodb_instan
CMDB Database & Software Data Model Extensions
4c
MySQL Instance
cmdb_ci_db_mysql_instance
HBase Instance
PostgreSQL Instance
cmdb_ci_db_hbase_instance
cmdb_ci_db_postgresql_instance
SQL Server Analysis
Services
cmdb_ci_db_mssql_analysis
SQL Server
Integration Services
cmdb_ci_db_mssql_integration
SQL Server
Reporting Services
cmdb_ci_db_mssql_reporting
MSFT SQL Catalog
Oracle Catalog
cmdb_ci_db_mssql_catalog
cmdb_ci_db_ora_catalog
Sybase Catalog
MySQL Catalog
cmdb_ci_db_syb_catalog
cmdb_ci_db_mysql_catalog
Desktop Software
cmdb_ci_desktop_software
Infrastructure Software
cmdb_ci_inf_software
DB2 Catalog
Application Software
cmdb_ci_db_db2_catalog
cmdb_ci_application_software
4d
vCenter Folder
Type
CMDB Virtualization Data Model Extensions
vmware_vcenter_folder_
type_m2m
Configuration Item
cmdb_ci
KVM Virtual
Device
cmdb_kvm_device
Application
cmdb_ci_appl
Virtual Machine
cmdb_ci_vm
AWS EBS Volume
cmdb_ci_aws_ebs_volume
AWS Elastic Load
Balancer
AWS Elastic Load
Balancer Listener
cmdb_ci_aws_elb
cmdb_ci_aws_elb_listener
Vmware vCenter
Instance
Virtual Machine
Template
Virtual Machine
Instance
VMware vCenter
Object
cmdb_ci_vcenter
cmdb_ci_vm_template
cmdb_ci_vm_instance
cmdb_ci_vcenter_object
Cloud Resource
Virtual Machine Object
cmdb_ci_cloud_resource
cmdb_ci_vm_object
KVM Object
Hyper-V Object
cmdb_ci_kvm_object
cmdb_ci_hyper_v_object
Hyper-V Cluster
cmdb_ci_hyper_v_cluster
VMware
cmdb_ci_vm_vmware
VMware Virtual
Machine Template
cmdb_ci_vmware_template
Parallels
cmdb_ci_vm_parallels
Zones
cmdb_ci_vm_zones
KVM Virtual Machine
Instance
VMware vCenter
Cluster
VMware vCenter
Network
cmdb_ci_kvm_vm_instance
cmdb_ci_vcenter_cluster
cmdb_ci_vcenter_network
EC2 Virtual Machine
Instance
cmdb_ci_ec2_instance
VMware vCenter
Folder
VMware vCenter
Datacenter
cmdb_ci_vcenter_folder
cmdb_ci_vcenter_datacenter
Hyper-V Virtual
Machine Instance
cmdb_ci_hyper_v_instance
ESX Resource Pool
cmdb_ci_esx_resource_pool
KVM
cmdb_ci_kvm
Storage Pool
cmdb_ci_kvm_storage_pool
Hyper-V Resource
Pool
Network
cmdb_ci_hyper_v_resource
cmdb_ci_kvm_network
VMware vCenter
Datastore
Storage Volume
Hyper-V Network
cmdb_ci_vcenter_datastore
cmdb_ci_kvm_storage_volume
cmdb_ci_hyper_v_network
VMware Virtual
Machine Instance
cmdb_ci_vmware_instance
Hyper-V Resource
Pool Component
Solaris Virtual
Machine Instance
cmdb_ci_solaris_instance
cmdb_ci_hyper_v_rpool_comp
Configuration Item
(cmdb_ci)
4e
Cluster
Cluster Virtual IP
Cluster Resource
Cluster Node
cmdb_ci_cluster
cmdb_ci_cluster_vip
cmdb_ci_cluster_resource
cmdb_ci_cluster_node
Windows Cluster
cmdb_ci_win_cluster
UNIX Cluster
cmdb_ci_unix_cluster
Windows Cluster
Resource
Windows Cluster
Node
cmdb_ci_win_cluster_resource
cmdb_ci_win_cluster_node
CMDB High Availabilty Data Model Extensions
Load Balancer
Service
Load Balancer
Pool
Load Balancer Pool
Member
Load Balancer
Interface
Load Balancer
VLAN
cmdb_ci_lb_service
cmdb_ci_lb_pool
cmdb_ci_lb_pool_member
cmdb_ci_lb_interface
cmdb_ci_lb_vlan
Load Balancer
VLAN Interface
Load Balancer
Service VLAN
cmdb_lb_vlan_interface
cmdb_lb_service_vlan
4f
CMDB Network Data Model Extensions
Configuration Item
(cmdb_ci)
IP Network
cmdb_ci_ip_network
Network
Infrastructure Item
dscy_net_base
Network Traffic
cmdb_ci_net_traffic
Virtual Private
Network
cmdb_ci_vpn
Virtual Private Cloud
cmdb_ci_vpc
Switch Forwarding
Rule
dscy_swtch_fwd_rule
Router Interface
dscy_router_interface
Next Hop Routing
Rule
dscy_route_next_hop
Switch Port
dscy_switchport
Exit Interface Routing
Rule
dscy_route_interface
Switch Partition
dscy_swtch_partition
Wire
dscy_net_wire
IP Device
cmdb_ci_ip_device
IP Address
cmdb_ci_ip_address
Subnet
cmdb_ci_subnet
DNS Name
cmdb_ci_dns_name
IP Address to DNS
Name
cmdb_ip_address_dns
_name
4g
CMDB Hostname Data Model Extensions
IP Address to DNS
Name
cmdb_ip_address_dns
_name
Configuration Item
(cmdb_ci)
Network Hostname
cmdb_ci_network_host
Switch Hostname
cmdb_ci_switch_host
UPS Hostname
cmdb_ci_ups_host
Router Hostname
cmdb_ci_router_host
Network Probe
Hostname
cmdb_ci_nw_probe_host
Hub Hostname
cmdb_ci_hub_host
CSU/DSU Hostname
cmdb_ci_csu_dsu_host
Wireless Access Point
Hostname
cmdb_ci_wap_host
Access Hostname
cmdb_ci_access_host
Firewall Hostname
cmdb_ci_firewall_host
Content Engine
Hostname
cmdb_ci_ce_host
Modem Hostname
cmdb_ci_modem_host
CSS Hostname
cmdb_ci_css_host
Network Appliance
Hostname
cmdb_ci_ip_device
Server Hostname
cmdb_ci_server_hostname
Windows Hostname
cmdb_ci_windows_host
LINUX Hostname
cmdb_ci_linux_host
VMWare Hostname
cmdb_vmware_host
Z/OS Hostname
cmdb_ci_z_os_host
UNIX Hostname
cmdb_ci_unix_host
HP UNIX Hostname
cmdb_ci_hp_unix_host
AIX Hostname
cmdb_ci_ibm_aix_host
SUN UNIX Hostname
cmdb_ci_sun_unix_host
4h
CMDB Service Data Model Extensions
Configuration Item
cmdb_ci
Environment
Business Process
cmdb_ci_environment
cmdb_ci_process
Business Activity
Business SubProcess
u_business_activity
u_cmdb_business_subprocess
Service Subscriptions
by Company
Service
Commitment
service_committment
Business Service
cmdb_ci_service
Group
cmdb_ci_group
Service Offering
service_offering
Account
cmdb_ci_account
Endpoint
cmdb_ci_endpoint
Service Account
cmdb_ci_service_account
Service Offering
Commitments
service_offering_commitment
service_subscribe_company
Service Subscriptions
by Department
In Scope
Group Relationship
Environment
cmdb_rel_group
cmdb_environment_to_ci
service_in_scope
service_subscribe_department
Service Subscriptions
by Location
service_subscribe_location
Out of Scope
Service Offering SLA
People Relationship
service_out_scope
service_offering_sla
cmdb_rel_person
Service Subscriptions
by Group
Service Availability
service_subscribe_sys_grp
service_availability
Service Subscriptions
by User
service_subscribe_sys_user
CMDB Physical Infrastructure Data Model Extensions
4i
Configuration Item
(cmdb_ci)
Facility Hardware
Data Cemter
cmdb_ci_facility_hardware
cmdb_ci_datacenter
Computer Room
Building
HVAC Equipment
Fuel Tank
cmdb_ci_building_facility
cmdb_ci_hvac
cmdb_ci_fuel_tank
cmdb_ci_computer_room
Data Center Zone
cmdb_ci_zone
Power Equipment
Tower Equipment
cmdb_ci_power_eq
cmdb_ci_tower_eq
Rack
cmdb_ci_rack
Power Generator
cmdb_ci_generator_power_eq
Automatic Transfer
Switch
UPS
cmdb_ci_ups
UPS Output
cmdb_ci_ups_output
UPS Bypass
cmdb_ci_ups_bypass
UPS Alarm
cmdb_ci_ups_alarm
Tower
cmdb_ci_tower_eq
cmdb_ci_ats_power_eq
UPS Input
cmdb_ci_ups_input
Tower Beacon
Surge Suppression
Equipment
Direct Current Plant
Equipment
cmdb_ci_surge_power_eq
cmdb_ci_dc_plant_eq_power_eq
cmdb_ci_beacon_tower_eq
Tower Light Controller
cmdb_ci_twr_light_cnt_tower_eq
Uninterruptible Power
Supply
Direct Current Plant
Battery Bank
cmdb_ci_ups_power_eq
cmdb_ci_dc_plant_battery_pwr
Tower Lights
cmdb_ci_tower_light_tower_eq
Outlet
cmdb_ci_pdu_outlet
Circuit
cmdb_ci_circuit
4j
CMDB Other Data Model Extensions
Configuration Item
cmdb_ci
Disk Partition
File System
Print Queue
IP Service Instance
Tomcat Connector
Websphere Cell
cmdb_ci_disk_partition
cmdb_ci_file_system
cmdb_ci_print_queue
cmdb_ci_ip_service
cmdb_ci_tomcat_connector
cmdb_ci_ip_websphere_cell
Printer Instance
Printer Instance
cmdb_printer_instance
cmdb_print_queue_instance
IP Service
cmdb_ip_service
Printer Supplies
discovery_printer_supplies
Services
cmdb_ip_service_ci
Depreciation
cmdb_depreciation
Lease
cmdb_lease
NFS File System
UNIX Daemon
cmdb_ci_file_system_nfs
cmdb_ci_unix_daemon
SMB File System
Windows Service
cmdb_ci_file_system_smb
cmdb_ci_windows_service
NAS File System
cmdb_ci_nas_file_system
5
Asset Data Model
Hardware Model
cmdb_hardware_product_model
Transfer Order
alm_transfer_order
Catalog
Item
Transfer Order
Line
sc_catalog_item
Software Model
cmdb_software_product_model
alm_transfer_order_line
Depreciation
Applic ation Model
cmdb_depreciation
cmdb_application_product_model
Product Model
cmdb_product
Consumable Model
cmdb_consumable_product_model
Stock Room
Rule
Stockroom
alm_stockroom
With the Aspen version and earlier the CMDB
was used for both CI and asset information. This
was accomplished by having two views of the
same record with different attributes (and
related lists) displayed
Asset View
(Financial Attributes)
- Assigned to
- Cost
- Purchase date
- PO number
- invoice number
- warranty expiry
Contract Model
cmdb_consumable_product_model
CI Class Specific View
(Configuration attributes)
- OS
- RAM
- Disk capacity
- Software version
And Relationship to other CI s
- Depends on
- Used by
- DR provided by
Model Category
Configuration Item
cmdb_model_category
cmdb_ci
Asset
Class
Hardware
Asset
alm_hardware
Asset
Software
License
alm_asset
alm_license
Consumable
alm_consumable
Company
Location
Cost Center
User
SLA
core_company
cmn_location
cmn_cost_center
sys_user
contract_sla
Asset
Entitlement
alm_entitlement_asset
License
Entitlement
User
Entitlement
alm_entitlement
alm_entitlement_user
Facility
alm_facility
Assets Covered
clm_m2m_contract_asset
Lease
Contract
ast_lease
ast_contract
Service
Contract
ast_service
Warranty
ast_warranty
The Contract table had also been extended to
support three different types of contracts.
This has been deprecated in favour of using
the contract model feature
5a Hardware Asset Data Model
CMDB CI Class
4 of the 28
synchronized fields
between asset and CI
Department
Model Category
Asset Class
cmdb_model_category
cmn_department
Cost Center
cmn_cost_center
Assigned
to
Hardware Model
cmdb_hardware_product_
model
Assigned
to
User
sys_user
Stockroom
alm_stockroom
Location
cmn_location
Manufacturer
Depreciation
core_company
cmdb_depreciation
Configuration
Item
Hardware
alm_hardware
Asset Covered
clm_m2m_contract_asset
cmdb_ci
Fixed Asset to
Asset
m2m_fixed_as
set_to_asset
Allocated to
Asset Entitlement
alm_entitlement_asset
Contract Model
cmdb_contract_product_model
Contract Model
Contract
ast_contract
Expense Lines
fm_expense_line
Licensed by
Software License
alm_license
Hardware Asset Data Model - simplified
For purpose of import or integration
5a
CMDB CI Class
Model Category
cmdb_model_category
Asset Class
2 of the 28
synchronized fields
between asset and CI
Manufacturer
core_company
Hardware Model
User
cmdb_hardware_product_
model
sys_user
Assigned
to
Assigned
to
Location
cmn_location
Hardware
alm_hardware
Asset Covered
clm_m2m_contract_asset
Contract Model
cmdb_contract_product_model
Contract Model
Contract
ast_contract
Configuration
Item
cmdb_ci
5b
Software Asset Data Model
Processor
Mapping
Processor
Definition
sam_processor_mapping
cmdb_processor_definition
Contract
ast_contract
Parent
Asset Covered
core_company
clm_m2m_contract_asset
Software
Package
Software Discovery
Model
Manufacturer
cmdb_ci_spkg
cmdb_sam_sw_discovery_model
Software License
Calculation
cmdb_sw_license_calculation
Model Category
Software Model
cmdb_model_category
cmdb_software_product_model
Software Instance
cmdb_software_instance
Software Counter
sam_sw_counter
Software Suite
Software
Installation
cmdb_m2m_suite_model
cmdb_sam_sw_install
Software Usage
Software Counter
Result
Vendor
core_company
cmdb_sam_sw_usage
sam_sw_counter_summary
Software Upgrade
and Downgrades
cmdb_m2m_downgrade_model
Software Counter
Summary
sam_sw_counter_summary
Software Counter
Detail
Software License
sam_sw_counter_detail
alm_license
Licensed by
Installed on
Asset Entitlement
alm_entitlement_asset
Allocated to
Computer
Accessed
from
cmdb_ci_computer
User
Expense Lines
User Entitlement
fm_expense_line
alm_entitlement_user
Assigned
to
User
sys_user
5b
Software Asset Data Model - simplified
For purpose of import or integration
Asset Covered
clm_m2m_contract_asset
Manufacturer
Contract
core_company
ast_contract
Parent
Model Category
Software Model
cmdb_model_category
cmdb_software_product_model

License quantity entitled (Number of license
rights granted by the contract, when applicable)
Vendor
core_company
Three Key Compliance Questions for SAM
1) How many licenses did I purchase?
- quantity of each purchase
- total quantity of all purchases under contract
2) How many are deployed ? (requires discovery tool)
3) To whom have we allocated the license purchased?
Software License
alm_license



Rights (Number of entitlements to be granted by this license)
PO number, vendor, purchase date for this license
Cost for the total number of rights for this license
User Entitlement
alm_entitlement_user
Assigned
to
User
sys_user
5c
Contract Data Model
Manufacturer
Service Contract
Cost Center
ast_service
cmn_cost_center
core_company
Contract Model
Model Category
Vendor
cmdb_contract_product_model
core_company
cmdb_model_category
Contract Model
Contract
User
ast_contract
sys_user
Contract Administrator
Terms & Conditions
clm_m2m_contract_and_terms
Asset Covered
clm_m2m_contract_asset
Users Covered
clm_m2m_contract_user
Contract Used by
ast_contract_instance
Terms &
Conditions
clm_terms_and_conditions
Asset
alm_asset
Configuration
Item
cmdb_ci
User
sys_user
Contract Rate
Card
fm_contract_rate_card
Expense Lines
fm_expense_line
For each cost field type in any table
Currency Instance
fx_currency_instance
Currency
fx_currency
5d
Contract – Asset Relationship
Logical Contract – Asset Relationship
Functional Contract – Asset Relationship
Providing examples of different combinations
Contract
(Software License)
Parent Contract
Contract
ast_contract
Contract
Contract
Contract
Contract
Contract
Contract
(Subscription)
(Software License)
(Maintenance)
(Maintenance)
(Lease)
(Service)
Parent
Contract
Asset Covered
clm_m2m_contract_asset
Asset
alm_asset
Asset
Asset
Asset
Asset
Asset
Asset
Asset
(Software License)
(Software License)
(Software License)
(Hardware)
(Hardware)
(Hardware)
(Hardware)
Software License
With Subscription
contract
Software License
With Maintenance
Software License
only
Purchased
Hardware Asset
only
Purchased
Hardware Asset
With Maintenance
Leased Hardware
Asset
With Maintenance
Leased Hardware
Asset
5e
Procurement & Stock Transfer Process
Purchase Order
proc_po
Purchase Order
Line Item
Receiving Slip
proc_rec_slip
proc_po_item
Bill to
Receiving Slip
Lines
proc_rec_slip_item
Ship to
Location
Assets
cmn_location
Stockroom
Stockroom
Type
alm_stockroom
Hardware Asset
Software License
alm_hardware
alm_license
alm_stockroom_type
From To
Configuration
Item
cmdb_ci
Transfer Order
alm_transfer_order
Transfer Order
Line
(alm_transfer_order_line)
Expense Lines
fm_expense_line
6a
Configuration Item
cmdb_ci
Computer
cmdb_ci_computer
Model Management Data Model
Software Installation
cmdb_sam_sw_install
Asset
Hardware Asset
Software License
Consumable Asset
Contract
alm_asset
alm_hardware
alm_license
alm_consumable
ast_contract
Work Order
Model Template
cmdb_workorder_produc
t_model
Model Compatibility
cmdb_m2m_model_compatibility
Hardware Model
Product Model
cmdb_hardware_product
_model
cmd b_prod uct_model
Software Model
cmdb_software_product_
model
Consumable Model
Application Model
Contract Model
cmdb_consumable_product
_model
cmdb_application_product_
model
cmdb_contract_product_
model
Model Substitution
cmdb_m2m_model_substitute
Model Entry
cmdb_ci_model_entry
Manufacturer
core_company
Model Component
Model Category
cmdb_m2m_model_component
cmdb_model_category
Service Order
Model
cmdb_serviceorder_prod
uct_model
6b
Product Model Table Extension
Product Model
cmdb_model
Configuration Item
cmdb_ci
Asset
alm_asset
Hardware Model
Software Model
cmd b_hard wa re_prod uct_model
cmd b_software_prod uct_model
Contract
ast_contract
Facilities Request
facilities_request
HR Case
hr_case
Work Order
wm_workorder
Consumable Model
Application Model
cmd b_consumable_prod uct_model
cmd b_app lica tion_prod uct_model
Contract Model
cmd b_contract_prod uct_model
Facilities Task
facilities_request_task
HR Task
hr_task
Work Task
wm_worktask
Service Order Model
Service Task Model
cmd b_service order_prod uct_model
cmd b_service task_prod uct_model
Facilities Request Model
Facilities Request Task Model
cmd b_facr eq_prod uct_model
cmd b_factask_prod uct_model
HR Case Model
HR Task Model
cmd b_hr_case_prod uct_model
cmd b_hr_task_prod uct_model
Work Order Model
Work Task Model
cmd b_workorder_prod uct_model
cmd b_worktask_prod uct_model
IT Cost Management Data Model
7
A rate is defined to a specific task type (ie
routine change request costs $150
Task
Task Rate Card
task
fm_task_rate_card
Expense is created
based on the fixed
fee based on task
rate card
or
Time Worked
Labor Rate Card
task_time_worked
fm_labor_rate_card
Incident has
a task time
worked for 1
hour
User
sys_user
Business
Service
Expense is created
based on the
workers bill rate or
fixed fee based on
task rate card
Billable Rate
cmdb_ci_service
Business
Service
Expense
Lines
Used
by
Based on
CMDB Relationship
aggregation
Relationship Path
Allocation Units
Depends
on
Allocation_unit
Application
cmdb_ci_appl
Runs
Runs on
Allocation unit
records define the
capacity and usage
of a business
service.
Server
cmdb_ci_server
fm_relationship_path
Defines which CIs to
distribute a distribution
cost to
Distribution Cost
Rule
Generates
expense lines
for each CI
Expense Lines
fm_expense_line
fm_distribution_cost_rule
Expense Allocation
Rule
Costs to be distributed
as expense lines to
multiple CIs based on
some logic ie. Data
center or Site License
costs
fm_expense_allocation_rule
Recurring cost
generated By
CI Rate Card
Distribution Cost
fm_distribution_cost
Capital Cost
(one time)
Department
Defines how to process
expense lines to assign
them to a business entity
(ie user, group, or
department)
department
Cost Center
cmn_cost_center
Expense Allocation
Configuration
Item
(CI) Rate Card
Costs
cmdb_ci
Creates
Distribution
Units
Asset
Fixed, recurring,
and depreciation
cost entries for a
individual CI or a CI
model
Collection of cost related
entries associated to a
fm_distribution_units
group of configuration items
Could define multiple types # of units to associate to CI
(budget, forecast, actual linked to the CI Rate Card (ie.
bandwidth, power, support)
Asset Covered
Contract
clm_m2m_contract_asse
ast_contract
fm_expense_allocation
fm_ci_rate_card
fm_ci_rate_card_cost
alm_asset
CI
Rate Card
Contract Rate
Card
fm_contract_rate_card
Snapshot of current expenses for
a business service, by cost type
Used to allocate expenses to cost
centers or other business entities
Generates expense lines
based on interval
and assets covered
by contract
Costs can be allocated evenly
based on all assets covered, or
proportionally based on cost of
each asset
Associate a
budget to one
or more cost
centers
Budget Cost
Center
fm_budget_cost_cetner
Budget
fm_budget
Track planned,
actual, and projected
expense allocations
7b
IT Cost Management Data Model Rate Extensions &
Expense Line Relationships
Configuration
Item
cmdb_ci
Task
Rate Card
task
fm_rate_card
Expense Lines
fm_expense_line
Labor Rate Card
fm_labor_rate_card
Cost Center
cmn_cost_center
Task Rate Card
fm_task_rate_card
Contract
ast_contract
CI
Rate Card
Asset
fm_ci_rate_card
alm_asset
User
sys_user
Distribution Cost
Rate Card
(Recurring)
fm_distribution_cost
fm_recurring_rate_card
Fixed AssetS
alm_fixed_assets
Contract Rate
Card
fm_contract_rate_card
(CI) Rate Card
Costs
fm_ci_rate_card_cost
Service Level Agreement Data Model
8
Service
Contract
Company
ast_service
core_company
User sys_user
Contract CI
Assets Covered
(contract_rel_ci)
(clm_m2m_contract_asset)
Contract Locations
Contract User
(contract_rel_location)
(contract_rel_user)
Child
Contracts
Contract SLA
contract_rel_contract_sla
Configuration
Item
Task
(task)
cmdb_ci
Task SLA
SLA
task_sla
contract_sla
Asset
Location
User
Contract
alm_hardware
cmn_location
sys_user
ast_contract
Relative
Duration
cmn_relative_duration
Metric
Definition
metric_definition
cmdb_ci_service
Expense Line
(service_subscribe_location)
Schedule
Service
Offering
cmn_schuedule
SLA
Conditions
sla_condtion_class
Child Schedule
cmn_other_schedule
service_offering
Referenced by
Service
Commitment
cmn_other_schedule
service_commitment
Schedule Entries
cmn_schuedule_span
fm_contract_rate_card
Business
Service
Metric Instance
metric_instance
Contract Rate
Card
Service
Offering SLA
Results
service_sla_result
(service_subscribe_sys_user)
fm_expense_line
9
Knowledge Management Data Model
Who Can Read
Knowledge Base
KB
Submission
kb_uc_can_read_mtom
kb_knowledge
User Criteria
user_criteria
Who Cannot Read
Knowledge Base
Creates
Task
task
Knowledge
Base
kb_uc_cannot_read_mtom
kb_knowledge_base
Creates
Who Can Contribute
to Knowledge Base
kb_uc_can_contribute_mtom
User
Who Cannot Contribute
to Knowledge Base
sys_user
kb_uc_cannot_contribute_mtom
Category
kb_category
Source
Knowledge
Article
Author
kb_knowledge
CMDB CI
Related
to Products
m2m_kb_ci
Configuration
Item
cmdb_ci
Roles
sys_user_role
Document
Knowledge Record
dms_document
m2m_document_knowledge
Content Item
sc_cat_item_content
Knowledge Management Data Model Extensions
Knowledge
Article
Policy
grc_policiy
kb_knowledge
Task
task
KB
Submission
kb_knowledge
Knowledge
Feedback
Knowledge
Use
kb_feedback
kb_use
Knowledge Applied to Tasks
Task
m2m_kb_task
task
12
Survey Management Data Model
Assessable Record
asmt_m2m_category_assessment
Assessable
Record
asmt_assessable_reco
rd
Survey
Definition
Trigger
Condition
asmt_metric_type
asmt_condition
Survey Users
asmt_m2m_category_user
Assessment
Category Result
asmt_category_result
User
Survey Instance
Survey
Category
asmt_assessment_instance
asmt_metric_category
sys_user
Users
asmt_m2m_category_user
Assessment
Group
Survey
Responses
Survey
Question
asmt_assessment
asmt_metric_result
asmt_metric
Assessment
Metric Definition
asmt_metric_definition
Assessment
Instance Question
asmt_assessment_instanc
e_question
13 Structured Problem Analysis (powered by Kepner-Tregoe)
Incident
Problem
incident
problem
Source
Source
Confirmation
method
Problem
Analysis
kt_cause_confirmation
_method
kt_problem_analysis
Specify
Problem
kt_problem_area
Distinction &
Change
Cause
Cause
Evaluation
kt_cause
kt_distinctions_changes
kt_cause_evaluation
WHAT
What Object
kt_01_what_object
What Deviation
kt_02_what_deviation
WHERE
Where
Geographically
kt_03_where_geograp
hically
Where On
Object
kt_04_where_object
WHEN
EXTENTS
How Many
Objects
When First
kt_05_when_first
kt_08_extent_objects
When Since
What Is The Size
kt_09_extent_size
kt_06_when_since
When In Life
Cycle
How Many
Deviations
kt_10_extent_deviations
kt_07_when_lifecycle
What Is The
Trend
kt_11_extent_trend
20
Project & Portfolio Management Data Model
Porfolio
Projects
pm_portfolio
Portfolio
Projects
(deprecated)
Project SLA
Project
pm_project_sla
pm_project
Project View
pm_m2m_portfolio_project
Project Metric
pm_project_metric
Portfolio Project
Project Task
SLA
Project Task
pm_portfolio_project
pm_project_task_sl
a
pm_project_task
Project Task
Metric
Successor
pm_project_task_m
etric
Predecessor
Goal
goal
Actual
Goal
Portfolio Project
Goal
pm_portfolio_goal
Planned Task
Relationships
planned_task_rel_plann
ed_task
Project Task
Link
pm_project_task_link
Risk
risk
Actual
Risk
Portfolio Project
Risk
pm_portfolio_risk
Portfolio Project
Group
pm_portfolio_group_res
ource
Time Card
time_card
Task Time
Worked
task_time_worked
Group Resource
group_resource
Story
Change Request
Portfolio Project
Issue
pm_portfolio_issue
Portfolio Project
Resource
pm_portfolio_user_reso
urce
change_request
User Resource
user_resource
rm_story
21
Resource Management Data Model
Task Time
Worked
task_time_worked
User
sys_user
Is member of
sys_user_grmember
or
Group
Resource
Plan
Time Card
time_card
resource_plan
sys_group
Task
task
Resource
Allocation
resource_allocation
Resource
Report
resource_report
Schedule
Type
cmn_schuedule
Child Schedule
Resource
Event
cmn_other_schedule
resource_event
Schedule Entries
cmn_schuedule_span
Demand Management Data Model
22
Porfolio
User
pm_portfolio
sys_user
Owner
Source
Configuration
Item
Demand
cmdb_ci
dmn_demand
Demand Stakeholder
dmn_m2m_demand_stakeholder
Stakeholder
Register
dmn_stakeholder_
register
Requirement
Risk
dmn_requirement
risk
Assessment
Group
Assessment
Metric Type
asmt_assessment
asmt_metric_type
Assessment
Category Result
asmt_cat egory_result
Decision
Resource Plan
dmn_decision
resource_plan
Bubble Chart
y category
asmt_bubble_chart
x category
Assessment
Metric Category
z category
asmt_metric_category
Assessable Record
asmt_m2m_category_assessment
Assessment
Instance
Metric Result
asmt_assessment_instance
asmt_metric_result
Assessment
Metric Definition
Assessment
Metric
asmt_metric_definition
asmt_metric
Assessable
Record
asmt_assessable_reco
rd
Assessment
Instance Question
asmt_assessment_instanc
e_question
25
Test Management Data Model
Project
pm_project
Project Task
pm_project_task
Test
Environment
tm_test_environment
Test Suite
Test Plan
tm_test_suite
tm_test_plan
Test Case
Test Case
tm_test_case
tm_test_case_instance
Test
tm_test
Creates
Release
rm_release
Defect
rm_defect
Test
tm_test_instance
Test Case Defects
m2m_tm_test_case_instance_defect
30
IT Governance, Risk & Compliance Data Model
Entity
grc_entity
Authoritative
Source
(ast_service)
m2m_policy_entity
m2m_policy_authoritative_source
m2m_auth_src_con_auth_src_con
Policy
Authoritative Source
Content
m2m_policy_auth_src_content
grc_authoritative_src_content
grc_policy
m2m_risk_policy
Audit Definition
Requirements
m2m_control_policy
contract_sla
m2m_control_auth_src_content
m2m_audit_def_requirement
Risks
grc_risk
m2m_risk_control
Controls
Audit Instances
grc_control
grc_audit
Audit Definition
Creates
grc_audit_definition
Risk Criteria
grc_risk_criteria
Control Test
Definition
grc_control_test_definition
Creates
Risk Approach
Rules
grc_risk_approach_rules
Condition
Collections
grc_condition_collection
Control Test
Instance
grc_control_test
Conditions
grc_condition
Remediation
grc_remediation
Activity
grc_activity
Audit
Observations
grc_observation
Requirements
grc_audit_requirement
40
Service Automation Data Model
Company
Department
Location
core_company
cmn_department
cmn_location
User
sys_user
Service Order Flow
sf_sm_order
Service Order Model
cmdb_serviceorder_product_model
Service Order
sm_order
Model Knowledges
sm_m2m_model_knowledge
Affected CIs
sm_m2m_order_affected_ci
Service Template
sm_m2m_somodel_stmodel
Knowledge Article
Task SLA
kb_knowledge
task_sla
Configuration
Item
cmdb_ci
Service Task Flow
Service Order
Task Dependencies
sf_sm_task
sm_m2m_task_dependency
Service Task Model
Service Order Task
cmdb_servicetask_product_mode
l
sm_task
Sibling Tasks
(sub tasks)
Expense Line
Service Order
Task Contracts
Part Requirement
sm_m2m_task_contract
cmdb_model_part_requirement
Task Affected CIs
sm_m2m_task_af fect ed_ci
Product Model
cmdb_model
Task SLA
task_sla
Configuration
Item
cmdb_ci
Service
Management
Incidentals
sm_incidentals
Contract
ast_contract
fm_expense_line
40b
Work Order
Model
Service Order
Model
cmdb_workorder_produc
t_model
Service Automation Data Model Table Extension
HR Case Model
cmdb_hr_case_product_
model
Facilities Request
Model
Marketing
Request Template
Legal Request
Template
Finance Request
Template
cmdb_facreq_product_mo
del
sn_sm_marketing_reques
t_template
sn_sm_legal_request_te
mplate
sn_sm_finance_request
_template
Finance Task
Template
cmdb_serviceorder_prod
uct_model
Product Model
cmdb_model
Service Task
Model
cmdb_servicetask_produ
ct_model
Work Task Model
HR Task Model
cmdb_worktask_product
_model
cmdb_hr_task_product_
model
Facilities Request
Task Model
Marketing Task
Template
Legal Task
Template
cmdb_factask_product_m
odel
sn_sm_marketing_task_t
emplate
sn_sm_legal_task_templ
ate
sn_sm_finance_task_te
mplate
Work Order
HR Case
Facilities Request
Marketing Request
Legal Request
Finance Request
wm_order
hr_case
facilities_request
sn_sm_marketing_request
sn_sm_legal_request
sn_sm_finance_request
Service Order
HR Change
sm_order
hr_change
Task
task
Service Order Task
Work Task
HR Task
sm_task
wm_task
hr_task
Facilities Request
Task
facilities_request_task
Marketing Task
Legal Task
Finance Task
sn_sm_marketing_task
sn_sm_legal_task
sn_sm_finance_task
State Flow
sf_state_flow
Service Management
Flow
sf_sm_flow
Service Order Flow
Work Order Flow
HR Case Flow
sf_sm_order
sf_work_order
sf_hr_case
Service Task Flow
Work Task Flow
HR Task Flow
sf_sm_task
sf_work_task
sf_hr_task
Legal Request Flow
Finance Request
Flow
sn_sm_legal_sf_request
sn_sm_finance_sf_request
Facilities Request
Flow
Marketing Request
Flow
sn_sm_marketing_sf_request
sn_sm_marketing_sf_request
Facilities Request
Task Flow
Marketing Request
Task Flow
Legal Request Task
Flow
Finance Request
Task Flow
sf_facilities_request_task
sn_sm_marketing_sf_task
sn_sm_legal_sf_task
sn_sm_finance_sf_task
Field Service Management Data Model
43a
Company
(Customer)
core_company
Company
(Primary)
core_company
User
Location
sys_user
Department
Vendor
cmn_department
core_company
User
(Caller)
cmn_location
Service
Contract
sys_user
ast_contract
Has roles
Roles
sys_user_role
Has Skills
Groups covering:
Qualifier
Dispatch
Assignment
(sys_group_covers_location)
(sys_user_has_skill)
Work Order
Task SLA
SLA
Contract SLA
(task_sla)
contract_sla
(contract_rel_contract_sla)
wm_order
Has roles
Asset Covered
Is member of
Group
sys_user_group
Task
Rate Card
Work Task
Skills
cmn_skill
wm_task
Group has
skills
Expense is created
based on the fixed
or fee based on task
rate card
fm_task_rate_card
Affected CI
(wm_m2m_order_affected_ci)
Affected CI
(wm_m2m_order_affected_ci)
Model Category
cmdb_model_category
Configuration
Item
cmdb_ci
Product
Model
Task Time
Worked
Part
Requirement
Asset Usage
wm_asset_usage)
User
sys_user
alm_asset
Labor Rate
Card
fm_labor_rate_card
task_time_worked
wm_part_requirement
cmdb_model
Asset
(clm_m2m_contract_asset)
A rate is defined to a specific task type (ie
routine move task costs $150
(sys_user_grmember)
Expense is created
based on the
Billable workers bill rate or
Rate fixed fee based on
task rate card
Transfer Order
Location
Expense
Lines
alm_transfer_order
cmn_location
fm_expense_line
Transfer Order Line
alm_transfer_order_line
From
To
Stockroom
alm_stockroom
Stockroom
Type
alm_stockroom_type
43b
Work Management Group Data Model
Group
(Initiator)
Group
(Qualifer)
sys_user_group
sys_user_group
Group
(Dispatcher)
sys_user_group
Locations
Covered
Locations
Covered
Dispatches Work Group
(wm_m2m_group_dependency)
Covered by Dispatch Group
Locations
Covered
Group
(Work)
sys_user_group
Location
Locations
Covered
cmn_location
Has Skills
(sys_group_has_skill)
Is member of
(sys_user_grmember)
Has roles
(sys_group_has_role)
Department
cmn_department
User
sys_user
Reports to
Skill
Has Skills
cmn_skill
(sys_user_has_skill)
Contained Skills
(cmn_skill_contains)
Has roles
Roles
(sys_user_has_role)
sys_user_role
44
HR Service Automation Data Model
Position
hr_position
Company
HR Profile
Department
hr_profile
Colleagues
Location
core_company
cmn_department
cmn_location
Direct
Reports
Emergency
Contact
Employment
History
hr_emergency_contact
hr_employment_history
User
sys_user
HR Case Flow
sf_hr_case
HR Case Model
HR Change
cmdb_hr_case_product_model
HR Case
hr_case
hr_change
Model Knowledges
sm_m2m_model_knowledge
Affected CIs
sm_m2m_order_affected_ci
HR Template
sm_m2m_somodel_stmodel
Knowledge Article
Task SLA
kb_knowledge
task_sla
Configuration
Item
cmdb_ci
HR Task Flow
Service Order
Task Dependencies
sf_hr_task
sm_m2m_task_dependency
HR Task Model
HR Task
cmdb_hr_task_product_model
hr_task
Sibling Tasks
(sub tasks)
Expense Line
Service Order
Task Contracts
Part Requirement
sm_m2m_task_contract
cmdb_model_part_requirement
Task Affected CIs
sm_m2m_task_af fect ed_ci
Product Model
cmdb_model
Task SLA
task_sla
Configuration
Item
cmdb_ci
Service
Management
Incidentals
sm_incidentals
Contract
ast_contract
fm_expense_line
43
Facilities Service Automation Data Model
Company
Department
Location
core_company
cmn_department
cmn_location
User
Facilities Request
Flow
sys_user
sn_sm_marketing_sf_request
Facilities Request Model
cmdb_facreq_product_model
Facilities Request
facilities_request
Model Knowledges
sm_m2m_model_knowledge
Affected CIs
sm_m2m_order_affected_ci
Facilities Template
sm_m2m_somodel_stmodel
Knowledge Article
Task SLA
kb_knowledge
task_sla
Configuration
Item
cmdb_ci
Facilities Request
Task Flow
Service Order
Task Dependencies
sf_facilities_request_task
sm_m2m_task_dependency
Facilities Request Task
Model
Facilities Request Task
cmdb_factask_product_model
facilities_request_task
Sibling Tasks
(sub tasks)
Expense Line
Service Order
Task Contracts
Part Requirement
sm_m2m_task_contract
cmdb_model_part_requirement
Task Affected CIs
sm_m2m_task_af fect ed_ci
Product Model
cmdb_model
Task SLA
task_sla
Configuration
Item
cmdb_ci
Service
Management
Incidentals
sm_incidentals
Contract
ast_contract
fm_expense_line
44
Finance Service Automation Data Model
Company
Department
Location
core_company
cmn_department
cmn_location
User
sys_user
Finance Request Flow
sn_sm_finance_sf_request
Finance Request
Template
sn_sm_finance_request_template
Finance Request
sn_sm_finance_request
Model Knowledges
sm_m2m_model_knowledge
Affected CIs
sm_m2m_order_affected_ci
Finance Template
sm_m2m_somodel_stmodel
Knowledge Article
Task SLA
kb_knowledge
task_sla
Configuration
Item
cmdb_ci
Finance Request Task
Flow
Service Order
Task Dependencies
sn_sm_finance_sf_task
sm_m2m_task_dependency
Finance Task Template
Finance Task
sn_sm_finance_task_template
sn_sm_finance_task
Sibling Tasks
(sub tasks)
Expense Line
Service Order
Task Contracts
Part Requirement
sm_m2m_task_contract
cmdb_model_part_requirement
Task Affected CIs
sm_m2m_task_af fect ed_ci
Product Model
cmdb_model
Task SLA
task_sla
Configuration
Item
cmdb_ci
Service
Management
Incidentals
sm_incidentals
Contract
ast_contract
fm_expense_line
44
Legal Service Automation Data Model
Company
Department
Location
core_company
cmn_department
cmn_location
User
sys_user
Legal Request Flow
sn_sm_legal_sf_request
Legal Request Template
sn_sm_legal_request_template
Legal Request
sn_sm_legal_request
Model Knowledges
sm_m2m_model_knowledge
Affected CIs
sm_m2m_order_affected_ci
Legal Template
sm_m2m_somodel_stmodel
Knowledge Article
Task SLA
kb_knowledge
task_sla
Configuration
Item
cmdb_ci
Legal Request Task
Flow
Service Order
Task Dependencies
sn_sm_legal_sf_task
sm_m2m_task_dependency
Legal Task Template
Legal Task
sn_sm_legal_task_template
sn_sm_legal_task
Sibling Tasks
(sub tasks)
Expense Line
Service Order
Task Contracts
Part Requirement
sm_m2m_task_contract
cmdb_model_part_requirement
Task Affected CIs
sm_m2m_task_af fect ed_ci
Product Model
cmdb_model
Task SLA
task_sla
Configuration
Item
cmdb_ci
Service
Management
Incidentals
sm_incidentals
Contract
ast_contract
fm_expense_line
46
Marketing Service Automation Data Model
Company
Department
Location
core_company
cmn_department
cmn_location
User
Marketing Request
Flow
sys_user
sn_sm_marketing_sf_request
Marketing Request
Template
sn_sm_marketing_request_templat
e
Marketing Request
sn_sm_marketing_request
Model Knowledges
sm_m2m_model_knowledge
Affected CIs
sm_m2m_order_affected_ci
Marketing Template
sm_m2m_somodel_stmodel
Knowledge Article
Task SLA
kb_knowledge
task_sla
Configuration
Item
cmdb_ci
Marketing Request
Task Flow
Service Order
Task Dependencies
sn_sm_marketing_sf_task
sm_m2m_task_dependency
Marketing Task
Template
Marketing Request
sn_sm_marketing_task_template
sn_sm_marketing_request
Sibling Tasks
(sub tasks)
Expense Line
Service Order
Task Contracts
Part Requirement
sm_m2m_task_contract
cmdb_model_part_requirement
Task Affected CIs
sm_m2m_task_af fect ed_ci
Product Model
cmdb_model
Task SLA
task_sla
Configuration
Item
cmdb_ci
Service
Management
Incidentals
sm_incidentals
Contract
ast_contract
fm_expense_line
41
Sales Force Automation Data Model (nashCOPS)
Account
sales_account
Opportunity
sales_opportunity
Contract
sales_contract
Activity
sales_activity
Invoice
u_sales_invoice
Project
Assignment
Group
pm_project
Product
Line Item
sales_product
sales_opportunity_item
Group
sys_user_group
Project Task
Product Category
Services
Name
Professional Services
Managed Services
Is member of
pm_project_task
sys_user_grmember
Assigned to
Type
Professional Services
Managed Services
Task Time
Worked
task_time_worked
User
sys_user
461a
MIDserver
Credentials
ecc_agent
discovery_credentials
Process Handler
Discovery Data Model
discovery_proc_handler
Classification
Criteria
Scan Results
CI Identifier
discovery_classy_scan
ci_identifier
discovery_class_criteria
Invalid Serial Number
Configuration
Parameters
Log
Thread
Property
ecc_agent_log
ecc_agent_thread
ecc_agent_property
CI Classifications
Multiprobe
discovery_classy
discovery_probes_multi
dscy_invalid_serial
ecc_agent_config
IP Ranges
Included in cluster
ecc_agent_ip_range_m2m
ecc_agent_capability_m2m
Multiprobe Included Probe
discovery_probes_multi_probe
Included in cluster
ecc_agent_cluster_member_m2m
Triggers probe
discovery_classifier_probe
MIDserver IP
Range
MIDserver Cluster
Capability
ecc_agent_ip_range
ecc_agent_cluster
ecc_agent_capability
Location
cmn_location
Discovery
Schedule
Discovery
Behavior
Discovery
Functionality
discovery_behavior
discovery_functionality
discovery_schedule
Discovery Schedule
Range
Discovery Status
discovery_schedule_range
Discovery Port
Probe
Functionality
Criteria
IP Services
discovery_range
discovery_func_criterion
cmdb_ip_service
discovery_probes
Sensors that
React to
This probe
Triggers
probe
Triggered by
services
Discovery
Range Set
Probe
Triggers
probe
discovery_port_probe
discovery_sensor_probe
Probe Parameter
Sensor
discovery_probe_parameter
discovery_sensor
discovery_status
Functionality
Definition
Discovery IP Range
discovery_function_def
discovery_range_item
Discovery IP Range
Excludes
Devices
MultiSensor
Available on
Responds
to Probe
discovery_sensor_multi_probe
discovery_sensor_multi
cmdb_ip_service_ci
Server
Applications
cmdb_ci_server
cmdb_ci_appl
discovery_range_item_exclude
discovery_device_history
Computer
Discovery Log
Configuration Item
IP Networks
discovery_log
cmdb_ci
cmdb_ci_ip_network
TCP Connections
Running Process
cmdb_tcp
cmdb_running_process
50b
Discovery Tables Extensions
Classifications
discovery_classy
Process Classification
Windows Classification
UNIX Classification
discovery_classy_process
discovery_classy_windows
discovery_classy_unix
SNMP Classification
Scan Results CI Classifier
discovery_classy_snmp
CIM Classification
SNMP OID Classification
discovery_classy_cim
discovery_classy_snmp_oid
discovery_classy_scan
Appication Classification
discovery_classy_appl
Scan Results Application
discovery_classy_scan_app
Import Export Map
sys_impex_map
Sensor
Probe
Scheduled Job
Log
discovery_sensor
discovery_probes
sysauto
syslog
Scheduled Script
Execution
Discovery Log
MultiSensor
WMI Probe
CIM Probe
discovery_sensor_multi
discovery_probes_wmi
discovery_probes_cim
sysauto_script
MultiProbe
SNMP Probe
Discovery Schedule
discovery_probes_multi
discovery_probes_snmp
discovery_schedule
discovery_log
99 Consolidated Service Management Platform
Owner
Porfolio
User
pm_portfolio
sys_user
Configuration
Item
Demand
Source
cmdb_ci
dmn_demand
Demand Stakeholder
dmn_m2m_demand_stakeholder
Stakeholder
Register
dmn_stakeholder_
register
Requirement
Risk
dmn_requirement
risk
Assessment
Category Result
asmt_cat egory_result
Decision
Resource Plan
dmn_decision
resource_plan
Task
Rate Card
Task
Project, Enhancement,
Change etc
A rate is defined to a specific
task type (ie routine move
task costs $150
fm_task_rate_card
or
Expense is created
based on the fixed
fee based on task
rate card
Affected CI
(wm_m2m_order_affected_ci)
Resource
Plan
resource_plan
Resource
Allocation
Configuration
Item
Time Card
Task Time
Worked
Labor Rate
Card
cmdb_ci
time,card
task_time_worked
fm_labor_rate_card
User
sys_user
Expense is created
based on the
Billable
workers bill rate or
Rate
fixed fee based on
task rate card
resource_allocation
Expense
Lines
fm_expense_line
Connector from bottom indicates
link to another table through
Related Lists
This line type Indicates a
self referential link from a
record in user table to
another record in the same
table
(ie Manager)
Department
User
Border & connecting line indicate method of record
creation in CMDB:
C
CE
Discoverable by ServiceNow Discovery
Manually input (or imported)
Must first configure CI Classifier then can discovered
Populated by BDNA Technopedia integration
Calculated based on other values in ServiceNow
Calculated based on external alerts received
Exchange
Application
This line type indicates a one-to -many
relationship
(ie. a department can have many users but a
user can only be linked to one department)
Connector to side or top indicates link to
another table through field on the form
This line type indicates extending a table.
When a table is extended from another
table, a new view is created with all the
fields of the parent. Additional fields can be
added to the extended table without
affecting the parent
Reports to
Has roles
Note: the text color matches that of the other Data Model
Roles
Pri nter
Instance
Runs
This line type indicates a many-to-many
relationship using an intermediary M2M table
(ie. user can have multiple roles and each role
can be assigned to multiple users)
Task
- Opened by
- Assigned to
- Assignment Group
- Company
Indicates fields referenced from this
data model to other data models (ie the
Task table references fields in the
Organizational Data Model)
Runs on
Incident
Example
names in
purple
Objects with no
color or light
green are
supporting
tables not
extended from
CMDB data
model
Record
Producer
Server
This line type indicates a
Upstream CI Relationship.
There will be a reciprocal CI
Relationship for Downstream.
Red indicates discoverable,
otherwise it is manual
Creates
Incident
Problem
- Opened by
- Assigned to
- Assignment Group
- Company
- Caller
- Category
This line type Indicates another record is
created as a result of a UI Action, Business
Rule or Workflow