Information from Intrado California County Coordinators

Information from
Intrado
California County Coordinators
Industry
1

Overview
◦
◦
◦
◦
Telematics
Service Providers & Stakeholders
E911 call flow
ALI Standard Development

PSAP Mapping Telematics
Industry Information

Common Questions

◦ Hughes, OnStar, ATX/CCAS
2
3

Telematics is the passing of voice and/or messages
containing data associated with an emergency call
from a vehicle.
◦ An emergency call is initiated automatically due to the
deployment of one or more airbags.
◦ A manual emergency call is initiated by a vehicle occupant
physically pushing the emergency button within the vehicle.

Even though the voice and data may traverse a
Wireless Carrier’s network or use wireless location
technology, today’s telematics calls do not involve a
mobile phone unless the vehicle occupant also places
a 9-1-1 call from a mobile phone.
4






Working with Intrado and Telematics Providers
Excellent collaboration with CA 911 Office
First Telematics E9-1-1 tests in 2009
LA & Yolo County conducted initial tests
First deployment at Yolo County Comm Center
Established first Telematics ALI Standard
5

3 Telematics providers
◦ ATX, OnStar, Hughes





All in less than 1 year (2009)
Calls route on x-y
Route to local Primary PSAP
Deliver specific ALI to PSAPs
More than 6,000 emergency calls
already delivered with E9-1-1 ALI data
◦ Data from May through Dec. 2009
6
Buick
Cadillac
Chevrolet
GMC
Hummer
Saturn
SAAB
Pontiac
BMW Assist
Mercedes-Benz TeleAid
Lexus Enform
Rolls Royce Assist
Toyota Safety Connect
Mercedes-Benz mbrace
(after Nov. 16, 2009)
7





Intrado is working with Telematics Service
Providers (TSPs) to leverage and access associated
Peering coverage that is in place today
TSP receives emergency call from vehicle through
airbag deployment or manual request
TSP passes necessary information to Intrado
including X,Y, Incident ID, CBN, and TSP name
Intrado terminates associated 9-1-1 call to the
Selective Router for the appropriate PSAP
Intrado delivers associated data elements (X,Y,
Incident ID, CBN, and TSP Name) to PSAP
8
8








Intrado worked with California
Standard is used at every PSAP in CA
CA 911 Office queried County Coordinators
Used feedback to make info useful to PSAPs
Very intuitive and clear
Intrado dedicated development in a few months
Minimal impact to PSAPs
Used existing fields from the VoIPi2 deployment
9

‘COMPANY NAME’ TELEMATICS CALL CENTER
◦ Used in the subscriber name field
◦ This is consistent with every telematics service provider

TLMA
◦ Used in the class of service field
◦ This had to be different than VOIP class of service in order
to send the lat/lon.

VEHICLE EMER CALL
◦ Used in the community name field
◦ chosen because each ESN can have multiple communities
and we did not want wrong data at the PSAP.

ID#
◦ Incident number used in the street name field
10
11
12
13
14
15
16





CA 911 Office sent memo to all PSAPs
◦ MEMO 09-04 dated June 12, 2009
Discusses new ALI data
PSAPs can use the TLMA class of service to
plot the lat/lon of telematic calls
Most PSAPs have maintenance agreements
with their CAD, GIS, or CPE
Be prepared and plan to plot
17
18

California was the initial focus of ATX’s direct
connection to 9-1-1 centers because nearly
of quarter of all connected vehicle emergency
signals the company receives originate from
California roadways.
Industry News from APCO – Communication Trends & Intelligence,
Public Safety Communications, Vol. 75, Number 9; September 2009
19

Two types of emer calls from vehicles
◦ Automatic crash notification that are activated upon
air bag deployment
◦ SOS button initiated by the motorist

Will have a different 24x7 number in the CBN
(call back number) field depending on the
service contract
◦ Mercedes Benz, Toyota, BMW, etc..
20

Additional crash information for PSAPs
◦ Some vehicles also send crash impact data,
including whether the vehicle rolled over, the
direction of impact (i.e. head-on, rear-end,
driver- or passenger-side impacts) and the
number of impacts.
21
http://www.hughestelematics.com/
22
http://www.youtube.com/watch?v=Z4lNj56EfWo
http://www.slideshare.net/Venkat101/digital-car-telematics-presentation
23


OnStar has partnered with GM Mobility to offer TTY
services on select 2007 and newer model year
vehicles to deaf, hard of hearing, and speechimpaired subscribers at little or no additional cost.
http://www.onstar.com/us_english/jsp/plans/tty.jsp
24
Most newer OnStar-equipped
vehicles are equipped with
sensors that capture critical
real-time crash details.
These details include the
severity and type of crash.
The Advisor can provide this
information to emergency
responders, to help them
better determine the
equipment required or if a
trauma center is required to
treat crash victims.
25

OnStar’s new Public Safety Microsite
◦ www.onstar.com/publicsafety
26
27
When the voice call is delivered will both the
occupant and operator/call attendant be on
the line (three way conversation with
Telecommunicator at PSAP, occupant(s) of
vehicle and Telematics call attendant)?
◦ Yes, the car occupant, along with the call center
agent will be bridged on the call with the PSAP.
28
Currently our VoIP calls are delivered on our
wireline trunks, please confirm these calls
will also be delivered over wireline trunks
(not wireless).
◦ Yes, calls will be delivered as your VoIP calls are
delivered today.
29
Has the "TLMA" class of service been adopted
by NENA as a standard class of service?
◦ There are on-going discussions with NENA on the
TLMA class of service.
◦ In California, TLMA is specially adopted to allow
the x-y to be delivered with the call.
◦ Using TLMA, PSAPs can plot the call similar to
wireless phase II calls.
30
When the call arrives at your PSAP has the agent
already determined it to be an emergency, and
will the agent remain on the line while you speak
with the caller from the car?
◦ Yes, the call has already been determined an
emergency, and the telematic call agent will be on
the line.
◦ More than 50% of telematics calls are filtered and this
makes only the real emergency calls to go to the
PSAPs.
31
What does certification mean?
◦ Certification is defined as the PSAP accepting
calls from the Telematic providers.
◦ For California, the State 911 Office performed
initial testing to make sure there was compliance
with the telematics ALI standard.
32
What does the call look like in the ALI?
◦ This is California Specific.
33
What does the Telematics call agent pass
along to the PSAP?
◦ Location and vehicle type, model, year, color
◦ Any information on number of occupants and
injuries
◦ Crash information
◦ Severity of the crash
-Severity Index calculations under development
34
35