ministop co., ltd. ministop co., ltd.

Transcription

MINISTOP CO., LTD.
ÆON Tower 6F 1-5-1 Nakase, Mihama-ku
Chiba City, Chiba 261-8540
Tel: 043-212-6471 FAX: 043-212-6476
MINISTOP CO., LTD.
URL: http://www.ministop.co.jp/
©2011 MINISTOP Co., Ltd. 08.24
President’s Message
Since its foundation in 1980, MINISTOP has established an original business format known as the “Combo
Store”, which integrates the conventional convenience store and in-store prepared fast food retailing
models, creating stores rooted in local communities. In recent years, the convenience store industry has
found itself in a business environment characterized by increasingly severe competition that transcends
retail format. Moreover, the experience of the Great East Japan Earthquake of March 11, 2011 has caused
Our Satisfaction is Derived from the Satisfaction
of Our FC Owners.
format allows us to provide the convenience of being able to purchase at reasonable prices products
We hope to share the satisfaction and joy of managing MINISTOP stores
with every single franchised (FC) store owner. Toward a common goal, we
required for everyday life while adapting to the aging of society.
will progress together to take the next step forward.
a rethinking of the role of the convenience store in the community infrastructure. Our original Combo Store
Under the mission: “We realize a society full of beaming smiles with ‘deliciousness’ and ‘convenience,’”
we are putting forth a vision of achieving the top ranking among customers for 2013. To this end, this year
we are making a company-wide effort to the branding of our coffee, sweets, and rice balls. For coffee, this
means cultivating M’s STYLE COFFEE, a coffee freshly brewed in-store with genuine flavor, as a product
that will follow our soft serve ice cream in symbolizing MINISTOP. For sweets, we are engaged in product
creation that, based on our fast food items such as entirely revamped vanilla soft serve ice cream and our
original brand HAPPYRICH SWEETS, will be appreciated by a broad range of customers. For rice balls, in
addition to enhancing quality of commissary-prepared “onigiri,” we will gradually introduce in-store handmade “onigiri.” Finally, as a major Japan domestic retail group, ÆON offers synergies that, maximized
MINISTOP’s purpose is to deliver original products and services that satisfy our
customers through the convenience store business. However, before reaching that point,
we consider it a major precondition that FC owners feel satisfied and happy managing
MINISTOP. Giving serious consideration to building a system for making that happen, and
putting it into practice—that is the role we play as we walk hand in hand with FC owners.
MINISTOP values this partnership approach. We do not force our corporate logic on
anyone, but hope instead to maintain a relationship in which we share the same goals as
our FC owners and work together by giving our best to each other toward that goal.
in such activities as the deployment of private brands, the reinforcement of merchandise procurement,
and the offering of WAON, the ÆON Group’s proprietary e-money, enable us to deliver to our customers
convenience and products they can purchase with confidence.
Outside of Japan, MINISTOP also has 1,774 stores in Korea, The Philippines, and China. In the future we
aim to establish the MINISTOP brand internationally through active deployment in Asia.
Franchised
Stores
Headquarters
Nobuyuki Abe
President and Representative Director
The MINISTOP mission
This mission expresses our duties.
We realize a society full of
beaming smiles with
“deliciousness” and “convenience.”
代表取締役社長　阿
部信行
1
ls”
a
e
p
p
MINISTOP “A
Japan has several domestic convenience store chains, creating a highly
competitive environment. To be selected by customers requires differentiation
ÆON Group Synergy
Possibilities as a member
MINISTOP belongs to the ÆON Group, which is a major
from other chains by providing customers a unique experience. MINISTOP
provides powerful backing for the success of franchises with the three “appeals”
domestic retail group. Being a member of ÆON enables us
of the Combo Store, ÆON Group Synergy, and Store Operation Support.
those from private brands with their price competitiveness,
to enjoy a broad spectrum of synergistic effects, including
from the offering of the Group’s proprietary e-money, and
from joint raw materials procurement.
The Combo Store
ÆON Group
A style unique to the industry
About
180
Companies
➡P.9 —
Store Operation Support
Support for owners and employees
➡P.4 —
MINISTOP’s biggest advantage is found in the Combo Store* format, that
is, the integration of the convenience store with the fast food shop. We
attract customers by combining the convenience of a convenience store
MINISTOP
MINIS
TO
P
with original fast food.
* “Combo Store” is a term coined by MINISTOP to express the business format
obtained by integrating the convenience store with the fast food shop.
C
O
N
T
E
N
T
S
MINISTOP “Appeals”............................................................. 2
The Combo Store................................................................... 4
ÆON Group Synergy............................................................. 9
Overview of ÆON................................................................ 10
Store Operation Support................................................... 12
Corporate Data.................................................................... 20
2
Environmental and Social Activities................................ 22
Personal Information Protection Policy.......................... 24
We provide various types of support to ensure that your MINISTOP is
the store chosen by the community. Among these is an original
educational program which helps the owner and his/her employees to
➡P.12 —
be a substantial part of the workforce.
3
The Combo Store
Only one in the industry.
The unique style of the “Combo Store.”
Open case chiller
The biggest distinction between MINISTOP and other convenience stores lies in the fact that
we are a Combo Store. A Combo Store is a business style that integrates a convenience store
Walk-in chiller
with a fast food shop.
In addition to regular convenience store goods, we characteristically offer an
original menu of fast food including soft serve ice cream, coffee, parfaits,
and hot dogs. Stores are set up with an Eat-in corner that is a
Displays boxed lunches, delicatessen,
and dairy products
distinctive feature of a Combo Store, so customers can
immediately enjoy their freshly prepared fast food
and purchased products.
Displays drinks contained in PET
bottles and other containers
Merchandise gondola
Soft serve ice cream machine
Kitchen space
Specially designed for its conspicuous,
easy-to-take purpose
Easy operation
Uniquely designed for the Combo Store
Eat-in corner
Pylon sign
—Easily identified even from a distance
MINISTOP means, “to drop in just for a moment.” The logo
represents our desire to provide home-style warmth and
comfort by modeling a house amid trees.
4
Customers can immediately enjoy
foods purchased onsite.
5
The Combo Store
Fast Food
Snacks
Production area and materials are carefully selected, enabling
us to offer a rich selection of fast foods characterized by
particular attention to taste and freshness.
Fried potatoes, chicken, Chinese steamed buns. A rich
variety of snacks to satisfy lighter hunger cravings.
◦Fried potatoes◦
Note: Pictures are images only.
Cold Desserts
MINISTOP is famous for its soft serve ice cream. Fine
quality fruit parfaits and summer-only Halo-Halo are
also popular.
◦Chicken◦
◦ Soft serve ice cream◦
◦ Parfaits◦
Monde Selection
Gold Quality
Award 2011
Winning products
◦Vanilla Soft Serve Ice Cream
◦Belgian Chocolate Soft
Serve Ice Cream
◦Belgian Chocolate and
Vanilla Soft Serve Ice Cream
◦Dessert Cone
◦Chinese steamed buns◦
Convenience Store Goods
◦ Halo-Halo◦
In the field of convenience store products essential to daily life, we are
developing unique MINISTOP products based on a careful analysis of
customer needs.
◦ Open case chiller items◦
Coffee
Foods
With M’s STYLE COFFEE, beans are rapidly frozen
immediately after roasting, enabling a genuine
coffee with locked in rich flavor and aroma. The
self-serve style sets it apart by allowing the
adjustment of amount to suit customer preference.
◦ Hot coffee◦
We sell boxed lunches and rice balls that feature
seasonal ingredients.
A special oven quickly cooks up the G-DOG
(grilled hot dog) into a treat with hot toppings and
crisp buns, providing the flavor of freshness.
◦G-DOG◦
◦ Iced coffee◦
◦ Original products◦
We are dedicating our resources to the
development and sales of high quality
original products, such as our delicious
Snack Labo series and Maestro Coffee
Master chilled beverages.
6
Note: Pictures are images only.
7
ÆON Group Synergy
The Combo Store
Broad spectrum of group synergies, from product
development to services.
Services
A considerable assortment of services and methods of
payment are among the measures we take to please our
customers.
Because MINISTOP is a member of the ÆON Group, one of Japan’s largest retail groups, we can
expect the benefits of a broad spectrum of synergistic effects arising from ÆON’s private brand
TOPVALU, ÆON’s e-money WAON, and others.
Counter Services
ÆON’s Private Brand TOPVALU
Store services
◦Bank ATM (automated teller machine) ◦Credit card ◦Yu-Pack (Transport service)
◦Copy service ◦FAX service ◦Payment service ◦Advance orders and sales at the shop
◦Preken (prepaid card, a type of electronic money) ◦Internet delivery service
Various types available
Electronic money
TOPVALU is an ÆON private brand that helps
customers satisfy their basic daily needs. Providing
value and savings for our customers is a given. These
products also incorporate safety and consideration
for the environment in the form of five special
advantages. MINISTOP selects from the TOPVALU
product lineup suited for placement on convenience
stores shelves.
●MINISTOP Mobile Website for Customer Savings●
Registered members can receive the latest information about products and coupons
that can be used at MINISTOP. This service enhances customer convenience and
develops “MINISTOP fans.”
WAON
Shopping with electronic money
Question ———
Answer
How are products delivered to the store?
Products from suppliers and/or vendors are gathered at Distribution Centers (DC),
from which they are delivered to stores via an efficient logistics system.
At MINISTOP, products requiring
temperature control are put in
controlled-temperature centers
and processed foods and general
merchandise in room temperature
centers, from which they are
delivered to stores.
Saved point
本部
Headquarters
DC
Stores
Controlled-temperature center
Items:
Boxed lunches and rice balls
Chilled beverages
Desserts, Delicatessen
Room temperature center
2–5 times weekly
Items:
Direct delivery
service
Alcohol and soft drinks
Confectionary
Processed foods and non-food
1–2 times daily
Items:
店舗
Suppliers
3 times daily
8
Exchange to
electronic money
ÆON’s WAON is electronic money that allows payment with a single
touch, offering a pleasant shopping experience to customers. In
addition to our point system, which awards shoppers based on
their purchase amount, bonus points are added for products being
promoted. We believe this will not only give customers a sense of
bargain shopping, but also lead to customer retention.
Certain breads Ice cream Frozen foods
Newspapers and magazines
WAON card
ÆON card select
取引先
ÆON JMB card
RECODS
In August 2010, MINISTOP established RECODS. Co., Ltd. together with
the ÆON Group’s CFS Corporation and Takiya Co., Ltd. With the aim of
becoming a community health care station, we are opening RECODS stores,
a new type of store that integrates the specialization of the drug store with
the benifits of a convenience store. Following the opening of the first store
in October 2010, three more stores were opened in 2010. Under the slogan
“For wellness life,” we will conduct multiple store expansion for people in
various communities who want to live a healthy life.
9
Overview of ÆON
In 1970, JUSCO Co., Ltd., was formed through a business tie-up of three local companies:
Okadaya, Futagi, and Shiro. At that time, submissions were taken from all employees for
a new company name, and Japan United Stores Company was chosen, with the
abbreviation JUSCO becoming the official new company name. On August 21, 2001,
JUSCO Co., Ltd., changed its company name to ÆON CO., LTD. On August 21, 2008,
ÆON made the transition to a pure holding company structure with ÆON CO., LTD. as its
core, and the retail business divisions of ÆON were spun off via business succession to
ÆON Retail Co. Ltd. As of February 28, 2011, ÆON and its Group companies form a total
of about 180 companies.
As one way in which we constantly seek improvement, we hold tight to the “customer
first” principle, and will continue to offer an abundance of services to our customers.
Major Group Companies
Maxvalu Chubu Co., Ltd.
The Maruetsu, Inc.
Belc CO., LTD.
Registered on the OTC market in
1994. SM chain based in
Saitama and Gunma pref.
Became an equity method
affiliate company of ÆON in May
2009 at the general meeting of
shareholders.
ÆON Basic Principles
ÆON Basic Principles
The customers’ beliefs and desires comprise the central core of our philosophy. At
ÆON, our eternal mission as a corporate group is to benefit our customers, and our
operations are thus customer-focused to the highest degree.
Listed on TSE second section in
1993 (moved to first section in
1996). Convenience store chain
combining CVS goods and fastfood services.
1. ÆON people are always grateful to the
many other individuals who provide
support and help, never forgetting to act
with humility.
2. ÆON people value the trust of others
more than anything else, always
acting with integrity and sincerity in all
situations.
Maxvalu Nishinihon
Co., Ltd.
Listed on Osaka Securities
Exchange second section in
1997. SM chain based in
Western Japan.
Maxvalu Tohoku Co., Ltd.
Inageya Co., Ltd.
1984). SM chain centered in the
Tama area of western Tokyo with
the Kanto region as its base.
MINISTOP CO., LTD.
ÆON Code of Conduct—
The Customer
1984). SM chain based in Kanto
area.
Listed on Nagoya Stock Exchange
second section in 1987. SM
chain based in Chubu area.
KASUMI CO., LTD.
1984). SM chain based in the
Northern Kanto area centered on
Ibaraki pref.
ÆON Hokkaido Corporation
1996. Simultaneously listed on
TSE second section and Sapporo
Securities Exchange in 1998
(moved to TSE first section in
2000). General retailer based in
Hokkaido area.
ÆON KYUSHU CO., LTD.
2000. Leading general retailer
based in Kyushu area.
2000. Leading SM chain based in
Tohoku area.
GFOOT CO., LTD.
in 2000. Integration of NUSTEP
Co., Ltd., with TURUYA SHOE
STORE CO., LTD. A chain of foot
wear specialist shops that
focuses on style starting from the
ground up.
Taka:Q Co., Ltd.
Maxvalu Tokai Co., Ltd.
2004. SM chain based in Chubu
and Western Kanto area centered
on Shizuoka pref.
Maxvalu Hokkaido
Co., Ltd.
1995. Leading SM chain based in
Hokkaido area.
3. Æ
ON people actively seek out ways to
exceed customer expectations.
4. Æ
ON people continually challenge
themselves to find new ways to
accomplish the ÆON ideals.
5. Æ
ON people support local community
growth, acting as good corporate
citizens in serving society.
COX CO., LTD.
SUNDAY CO., LTD.
1990. A casual fashion chain.
1995. Home center chain in the
Tohoku region centered on
Aomori pref.
1984. Listed in TSE second
section in 1986 (moved to first
section in 1989). A specialty store
chain with the planning and retail
sales of men's apparel as its
primary business.
ÆON CO., LTD.
Listed simultaneously on Tokyo, Osaka, and Nagoya Exchange
second sections in 1974 (listing moved to first section of each
exchange in 1976). Made the transition to a pure holding
company structure in August 2008.
ÆON Co. (M) Bhd.
KUSURI NO AOKI CO., LTD.
CFS Corporation
Corporate Profile
second section in 1988. Listed on
TSE second section in 1996
(moved to first section in 1997).
Japan’s leading regional chain
developing food and drug
businesses in the Shizuoka and
Kanto area.
(As of February 28, 2011)
Name:
ÆON CO., LTD.
Scope of business: Pure holding company
Date established: September 1926
Company headquarters:1-5-1 Nakase, Mihama-ku, Chiba-shi, Chiba 261-8515
Capital:
Website address:
¥199 billion
http://www.aeon.info/en/
Group data No. of Shops: 11,324 (Describes the number of stores included overseas as of 2010 fiscal year end)
Supermarkets
1,307
No. of
Shops
Super
centers
32
General
merchandise
stores 590
Convenience stores
3,811
Home
centers
127
Discount
stores
72
Specialty stores
3,305
Finance
401
TSURUHA HOLDINGS Inc.
1998. Listed on TSE second
section in 2002). Converted to a
stock corporation in November
2005. A drugstore centered on
Hokkaido pref.
Services
1,410
Other sales
products
268
Department
stores
1
Consolidated Financial Highlights
(As of February 28, 2011)
Revenues
Operating Income
(Millions of yen)
4,824,775
Ordinary Income
(Millions of yen)
5,167,366 5,230,786 5,054,394 5,096,569
(Millions of yen)
189,728
172,360
182,080
10
’07
’08
’09
2000
’10
’06
’07
4000
’08
’09
3,534,346 3,591,406
3,741,447 3,785,288 3,774,628
166,326
126,030 130,198
124,373 130,193
0
(Millions of yen)
188,303
156,040
’06
Total Assets
’10
6000
’06
’07
’08
8000
’09
’10
’06
10000
’07
’08
’09
’10
12000
l Pure holding company
*ÆON CO., LTD.
lG
eneral Merchandise Store Business
(GMS)
ÆON Retail Co., Ltd.
*ÆON Hokkaido Corporation
*SUNDAY CO., LTD.
*ÆON KYUSHU CO., LTD.
Joy Co., Ltd.
Bon Belta Co., Ltd.
ÆON RYUKYU JUSCO CO., LTD.
TOPVALU COLLECTION CO., LTD.
l Supermarket Business
*Maxvalu Chubu Co., Ltd.
*Maxvalu Nishinihon Co., Ltd.
*Maxvalu Tohoku Co., Ltd.
*Maxvalu Tokai Co., Ltd.
*Maxvalu Hokkaido Co., Ltd.
*The Maruetsu, Inc.
*Inageya Co., Ltd.
*KASUMI CO., LTD.
*Belc CO., LTD.
ÆON KIMISAWA CO., LTD.
KOHYO CO., LTD.
2006. A drugstore chain based in
four prefectures in the Hokuriku
and Joetsu regions centered on
Ishikawa pref.
GROWELL HOLDINGS
CO., LTD.
2008. Joint holding company
through stock transfer of Takada
Pharmacy Co., Ltd., and WELCIA
KANTO Co., Ltd.
Medical Ikkou Co., Ltd.
Listed on the JASDAQ market in
2004. Pharmacy chain in the
Chubu and Kinki areas centered
on Mie pref.
ÆON Fantasy Co., Ltd.
ÆON CREDIT SERVICE
CO., LTD.
1998). Financial services firm
with more than 27 million
members.
ÆON Mall Co., Ltd.
Listed on TSE first section in
2002. A specialized SC
developer of multi-purpose
commercial complexes.
Registered on the OTC market
in 2002. Listed on TSE second
section in 2005). An in-door
amusement facilities operator
based within shopping
centers.
Listed on main board of Kuala
Lumpur Exchange in 1996. A
leading general retailer in
Malaysia.
ÆON Stores
(Hong Kong) Co., Ltd.
Listed on Hong Kong Exchange in
1994. A leading general retailer
in the Hong Kong district.
ÆON CREDIT SERVICE
(ASIA) CO., LTD.
Listed on Hong Kong Exchange
in 1995. Local subsidiary of
ÆON CREDIT SERVICE.
ÆON THANA SINSAP
(THAILAND) PLC.
Listed on Thailand Exchange in
2001. Local subsidiary of ÆON
CREDIT SERVICE.
ÆON CREDIT SERVICE
(M) BERHAD
Listed on Malaysia Exchange in
2007. Local subsidiary of ÆON
CREDIT SERVICE.
MAXVALU KANTO CO., LTD.
MAXVALU KITA TOHOKU CO., LTD.
Maxvalu Kyushu Co., Ltd.
MAXVALU CHUKYO CO., LTD.
MAXVALU NAGANO CO., LTD.
MAXVALU HOKURIKU CO., LTD.
MAXVALU MINAMI TOHOKU CO., LTD.
l Discount Store Business
ÆON SUPERCENTER Co., Ltd.
l Strategic Small Size Store Business
*MINISTOP CO., LTD.
ORIGIN TOSHU CO., LTD.
RECODS. Co., Ltd.
l Drugstore & Pharmacy Business
*CFS Corporation
*TSURUHA HOLDINGS Inc.
*KUSURI NO AOKI CO., LTD.
*GROWELL HOLDINGS CO., LTD.
*Medical Ikkou Co., Ltd.
TAKIYA Co., Ltd.
Welpark Co., Ltd.
Shimizu Drug Co., Ltd.
l Financial Service Business
*ÆON CREDIT SERVICE CO., LTD.
ZWEI CO., LTD.
ÆON DELIGHT CO., LTD.
Listed on Osaka Securities
Exchange second section in
section in 2000). An enterprise
with national reach providing
comprehensive maintenance
services including facilities
management, security and
cleaning services.
*ÆON CREDIT SERVICE (ASIA) CO., LTD.
*ÆON THANA SINSAP (THAILAND) PLC.
*ÆON CREDIT SERVICE (M) BERHAD
ÆON BANK, LTD.
l Shopping Center Development Business
*ÆON Mall Co., Ltd.
LOC DEVELOPMENT CO., LTD.
l Service Business
*ÆON DELIGHT CO., LTD.
*ÆON Fantasy Co., Ltd.
*ZWEI CO., LTD.
ÆON Eaheart Co., LTD.
ÆON CINEMAS CO., LTD.
JUSVEL CO., LTD.
Reform Studio Co., Ltd.
Warner Mycal Corporation
l Specialty Store Business
*GFOOT CO., LTD.
*COX CO., LTD.
*Taka:Q Co., Ltd.
Abilities JUSCO Co., Ltd.
ÆON FOREST CO., LTD.
ÆON BODY Co., Ltd.
Claire’s Nippon Co., Ltd.
Listed on the JASDAQ market in
2004. Match-making service that
creates happy marriage
opportunities. Listed on TSE
second section in 2007.
Talbots Japan Co., Ltd.
Branshes Co., Ltd.
PETCITY CO., LTD.
MIRAIYA SHOTEN CO., LTD.
Mega Sports Co., Ltd.
MEGA PETRO Co., Ltd.
LAURA ASHLEY JAPAN CO., LTD.
AT Japan Co., Ltd.
l Digital Business
ÆON VISTY CO., LTD
Digital Direct Corporation
l ASEAN Business
* ÆON Co. (M) Bhd.
ÆON (Thailand) CO., LTD.
l China Business
* ÆON Stores (Hong Kong) Co., Ltd.
ÆON South China Co., Ltd.
Beijing AEON Co., Ltd.
Guangdong JUSCO Teem Stores Co., Ltd.
Qingdao AEON Dongtai Co., Ltd.
erchandise procurement and
lM
food processing operations
*YAMAYA CORPORATION
AIC Inc.
YAMAYA CORPORATION
section in 2004). A leading liquor
store.
ÆON Integrated Business Service Co., Ltd.
ÆON AGRI CREATE Co., Ltd.
ÆON GLOBAL SCM CO., LTD.
ÆON GLOBAL MERCHANDISING CO., LTD.
ÆON TOPVALU CO., LTD.
ÆON Bakery Co., Ltd.
ÆON MARKETING CO., LTD.
Cordon Vert CO., LTD.
Research Institute For Quality Living Co., Ltd.
ÆON FOOD SUPPLY Co., Ltd.
Tasmania Feedlot Pty. Ltd.
*enterprises offering public stock
•ÆON 1% Club
•ÆON Environmental Foundation
•The Cultural Foundation of Okada
(As of March 2011)
11
Support from headquarters for successful store
management by owners
MINISTOP aims for a mutually beneficial relationship with franchised (FC) store owners under a
franchising system. We provide powerful support for franchised store management through such
activities as thorough advance surveys, owner training, product development, service introduction,
management advice, and accounting service.
Process of Store Opening
Complete pre-opening support, including preliminary trial experience
and comprehensive owner training.
1 Inquiries
To request informational materials or to make
an appointment for an explanatory meeting,
we accept inquiries through our website or
via our toll-free telephone line.
Franchise System of MINISTOP
2 Guidance for management
FC stores
Co-existence and
co-prosperity
◦Employee management
Recruitment, training, and
management of employees
◦Administration management
Management of sales and
expenses
Role of headquarters
Role of the franchised store
◦Store management
Store creation based on
strict implementation of four
fundamental principles (QSC and
assortment).
We will provide an outline of the MINISTOP
franchise system and the MINISTOP store.
Headquarters
◦Management advice by store adviser
◦Product development and service
introduction
◦Sales promotion activities
◦Configuration of information systems
◦Accounting service
◦Support of employee training through
Yellowtale program
◦Implementation of various training
courses
◦Support systems such as mutual aid
systems
Systems for Focusing Management Resources
MINISTOP provides many systems to ensure that after opening, FC owners can feel secure and focus on
managing their business. From accounting support services to mutual benefit provisions, we have a full
array of structural support systems for our franchisees.
Accounting support
◦Bookkeeping and accounting ●Preparation of income statements and balance sheets ●Salary calculation for
employees ●Payments for purchasing ●Inventory taking every quarter
Mutual system
MINISTOP will pay all condolence insurance fees in the case of death of FC owners or managers.
12
◦Condolence money system for FC owners ●Condolence money system for managers ●Accident survivor
insurance system ●Medical insurance system ●Income guarantee system ●Pension program ●Injury insurance
system ●Comprehensive life medical insurance system ●Cancer insurance system ●Care pension insurance
system ●Comprehensive life insurance
3 Discussion meeting
In responding to inquiries from interested
parties, we also make certain inquiries
regarding preferred locations, family situation
(such as helpers), and personal preparations
(including financial plans).
6 Property recommendations
11 Owner training
Taking into consideration your own ideas,
we propose a possible store plan based
on our detailed examination of the location
conditions and other factors.
Owners must participate in training. For
details, please refer to explanations provided
in the Flow of Owner Training on page 16.
12 Preparation for opening
7 Secondary interview
An interview will be conducted with the
individual in charge of franchising and a final
confirmation will be sought.
8 On-site training
13 Z Strategy
Prospective owners will gain first-hand
experience at an actual MINISTOP store
before signing the contract (one day).
Visit customers in the neighborhood door-todoor, prior to the store opening.
14 Opening
9 Explanation of the contract
4 Primary interview
We will seek confirmation on any problems or
questions that may have arisen in the course
of the discussion meeting (including reconfirmation of prospective owners’ wish to
open a FC store).
5 (FC reservation contract system)
This is a system that provides preferential
introduction to available properties.
Store Development
Specialist
Job interviews and staff hiring, staff training,
preparations for store opening (settings,
setting working shifts and other), and
registration with related ministries.
The successful completion of all
preparations: a fully prepared store, in which
the owner confidently greets customers with
a smile.
We provide explanations of our statutory
disclosure documents, and we will
read through the contract together with
prospective owners so they can fully
understand the contract.
10 Conclusion of the franchise contract
Prospective owners will sign and stamp the
contract and pay the joining fee within the
next three days. We will follow this up with
an explanation on preparations to be made
leading up to the store opening.
Takashi Ogawa
Store Development Div.
When I see our franchise owners in their spirited working attitude, it charges me with vitality for
the next day. It is my job as a missionary for the MINISTOP brand to develop new store properties
and franchises. It also involves reviewing the “hard” aspects of existing stores with a view toward
invigorating them and proposing to owners multiple store management.
The convenience store offers a format that is close and familiar to community customers.
Nevertheless, convenience stores will not be able to continue to exist on convenience alone. Rather
than an attitude of “wait and see,” we need to adopt a proactive stance in actively conversing with
our customers to find out needs in terms of what current customers want. At MINISTOP, in addition to
enhancing our fast food product line, a strategic opportunity for customer conversations, we are also
enhancing services such as WAON and sales promotions using mobile phones. The keys to business
and sales success are the setting of firm goals, daily progress, and passion. We are committed to
assisting with these.
13
Support for Post-Openings
MINISTOP Education System
From store advisor to system manager and product development
manager, all departments participate in providing support for
post-opening store operation.
MINISTOP has prepared a detailed educational program that includes
training before the store opens through to staff education.
Owner education
◦Study seminars for FC owners
◦Exhibition of merchandise & selling floor arrangement
◦Training for new FC owners
◦Seminar for existing FC owners
Store Advisor Support
The store advisor’s job is to work with the owner in devising precise sales and selling floor arrangement plans
to create a franchised store that is popular with customers from the community. In their capacity as advisor to
the owner, advisors ascertain business conditions from financial statements and support employee training
and selling floor arrangement.
Tomoko Iwata
Store Advisor
Operations Div.
As a store advisor, I make various proposals for improving sales in the stores in my territory. Unless
customers are entering our stores, and unless they are satisfied, it won’t translate into sales. I visit the
stores in my territory with the aim of creating stores that will maintain customer satisfaction. A store
advisor’s job is communication with people. During my visits, I always make a concerted effort to display
a positive attitude. And since the store is something built by both the owner and employees, I exert myself
to communicate with all of them.
While both the owner and I have the same desire to work together to improve the store, our opinions
do at times differ. But I get inspiration from when I see the pleased smile on the owner’s face when sales
of products I pitched take off.
FC store staff education
FC
stores
◦Staff education system
Introduction of Yellowtail Program (see page 17)
QSC + Merchandise Assortment
This is the basis for MINISTOP to be continually chosen and supported by our customers.
Today, even convenience stores can no longer survive competition on product lineup alone. We must provide
an even higher quality of service and an environment in which customers can comfortably do their shopping and
enjoy their food. Excellent quality and product lineup are a given. MINISTOP aspires to become the top chain
store operator by stressing service and cleanliness.
Quality
In order to always provide our customers with safe and reassuring
products, quality control to manage temperature, freshness, and
production processes and hygiene control to manage hygiene of
staff, facilities, and equipment is important.
Service
In order to provide the services that our customers expect, it is
important to always focus on gratitude, courtesy, and remember
everything that we do is for our customers.
Support by Store System
Since its founding, MINISTOP has implemented a store system that anyone can easily use and understand and
has supported store operation efficiency improvements and product lineups suited to customer needs. The fifth
generation store system provides efficiency improvements to the previously time-consuming order operation and
implements a preferred order system that enables highly precise ordering. Also, in cooperation with a weather
information distributing company, we provide easy-to-understand weather and ordering/product lineup point
information. We will continue to support the constant evolution of the store system so that owners will be able to
manage their stores in the best environment.
A
B
A Graphic terminal (GT)
Orders can be made while attending to the sales floor. Sales trends,
including the identification of fastest moving items and sales records, can
be recognized at a glance.
Cleanliness
Maintain a clean and tidy store so that our customers can always
shop in comfort.
Merchandise assortment
Refers to the products that the customer wants, when they want
them, in the amount they want, and in a way that makes it easy for
them to buy.
B Handy terminal (Receiving inspection terminal)
A compact, lightweight and easy-to-use terminal. Delivered goods as well
as those to be returned can be quickly confirmed.
C POS register
C
D
Checkout for various goods or services can be performed effectively using
a bar code scanner or a touch-panel; customers are served quickly with
little or no waiting time.
D Store controllers
14
A computer system responsible for centralized control of peripheral
equipment such as graphic terminals, receiving inspection terminals and
POS registers. It covers a broad range of store operations from product
ordering, delivery confirmation and marketing analysis to retail price
change processes and salary calculations. The system is highly functional
but simple to use, enabling easy operability for anyone.
15
MINISTOP supports store owners through not only training before the
store opens but also training and other educational opportunities after
the store opens.
Staff Education
To raise the quality of communication with customers and service, it is essential to turn store employees into a veritable
workforce through appropriate educational programs. This is also effective in relieving owners from daily business and
allowing them to concentrate on management. MINISTOP does not leave this task to the owners. Our headquarters will
offer original know-how to support owners providing training and education for all staff including part-timers.
Flow of Owner Training
Staff Education Program—Yellowtail Program
Before Store Opening
Owner, Store Manager
◎On-site training (1 day)
Before concluding the franchise contract, owners attend a trial experience.
Store Leader
◎Operation Training
Store manager representative
Step 1: Training center seminars (5 days)
Step 2: 5-day training at directly-managed training stores and 1-day training at training center
S Staff
◎Practice Training
Time slot manager
Step 3: T
raining at directly-managed store—Flagship Store (19 days including holiday)
Owners master basic operation at an actual shop
A Staff
Accreditation of Completion: Last Friday of Step 3
Members who have achieved independence
Post-opening Education
MINISTOP follows an original educational
program to enable all employees to remain
highly motivated in their work and steadily
improve their skills. We call it the Yellowtail
Program (YP).
The yellowtail is a type of fish commonly
associated with gradual success. We provide a
system in which staff can advance their careers
by learning the required skills in a step-by-step
process and having their progress assessed.
This system nurtures even part-time staff into
an adequate workforce with abilities and a
sense of management.
Training classes with the support of
headquarters are conducted in each locale for
staff above the level of S staff.
B Staff
◎Build Up Seminar (2 days)
New members
This seminar is attended one-half to 2 years after store opening. Review of the
time from store-opening to present, ascertaining of current conditions, and
C Staff
future issues are discussed. In addition, information on merchandise policy and
sales floor arrangement is provided and strategy concerning the store’s sales
Advancement
Members undergoing training
YP badge
floor are considered.
◎Contract Renewal Seminar (3 days)
This seminar can be attended from 12 months before contract renewal.
Reflecting on the time of store opening, group work is implemented based
on the results of self-analysis and multifaceted assessment. Based on these,
issues relating to what the owner should do are identified and a new seven year
management vision announced.
◎Exhibition of merchandise and selling floor arrangement: twice a year (spring & fall)
This is a valuable seminar open to all store employees. In addition to information about seasonal products and new
products, expertise regarding seasonal sales floor arrangement, methods of enhancing employee competitiveness,
success stories collected from around the country, and other items of interest are presented. In addition, by supplying
guidance for security measures and sanitary management and by promoting a general awareness of MINISTOP’s
environmental measures, the seminar provides worthwhile lessons throughout the entire course.
16
YP manual
Question ———
Answer
Is it acceptable to entrust important work to store employees?
Doing so raises employee motivation and also leads to the owner’s business expansion.
Performing only simple work, employees eventually lose enthusiasm without even realizing it, resulting in a situation in
which employees quit soon after being hired. Entrusting to motivated employees important work, such as placing orders,
and properly evaluating them develops dependable employees. As personnel development progresses to the point that
a store can be entrusted to employees only, it opens the door to managing two, three or more stores, thus leading to
business expansion possibilities.
Kazuma Sasaki, owner of the 1-chome Minami
Gyotoku and Funabashi Yamano-cho Chia pref. stores
People are the key to multiple store management
複数店経営のカギは人
If you do everything yourself, it is hard to manage a second store. You
need to have employees to whom you can entrust the store. For me, to
develop people, I place great importance on routinely communicating
with employees. I encourage people taking the store leader test by telling
them I know they can do it. The results? Stores that run without me. As
I am now able to watch over multiple stores, I’m experiencing the fun of
management.
17
Message from a senior owner
Franchise package
The helpful attitude of headquarters was key to my franchise decision
Yoshinori and Mayumi Mori, 2-chome Soka-aoyagi (Soka City, Saitama Pref.) store
It was my goal to go independent and have my own store by the time I was forty. At my
previous company engaging in a corporate franchise, I experienced being the manager of
fast food shops and the convenience stores of other chains. This made me realize that you
cannot succeed in a franchise unless you can build a good relationship with headquarters.
I made this an important point in my decision-making as I was attending the manager
presentations of the various franchise companies. As such, the one with that had the most
helpful approach in giving advice was MINISTOP. My decision to franchise turned on the confidence I felt in their attitude of wanting
to assist you when needed them. At startup, I convinced my wife to become the manager and we attended training together. In the
beginning she felt some uncertainty, so we appreciated their detailed instructions from headquarters, a checklist for measuring
level of achievement in handling practical business affairs, a comprehensive host of tools, and other
components of a solid training system. What I care about is creating a store that is warm and easygoing. So while the atmosphere of the store does depend on the employees, the problem is how to
convey this to them. If I see an employee with apathetic way of interacting with customers, I ask him
or her which is better, gloomy or cheerful service? Simple things are easier to teach and easier for the
other person to grasp. Such things are expected, and being able to do the expected without resistance
is something I value. Also, the store has progressed enough to soon enable expansion to managing
multiple stores, something I had in mind since beginning the franchise. I intend without fail to achieve
Communication notebooks in which
this within a year. This has several benefits, including diversification of risk and the growth incurred
I have, since store opening, faithfully
from employees coming to a mutual consciousness. As we approach the determining third year, I am
written entries for the enhancement
committed to creating a store of ever higher level with my eye on the next goal.
of employee consciousness.
We distinguish ourselves from competitors with the way we interact
with customers and make use of each employee’s strength
Tsukiko and Keisuke Kobayashi, 4-chome, Higashi Nanba, Amagasaki (Amagasaki City, Hyogo Pref.) store
Before becoming a MINISTOP franchise owner, I worked part time in places like family
restaurants and janitorial agencies. Then, when I was turning over in my mind the idea of
going into business for myself in order to retain a supplementary income for my old age, I
learned that MINISTOP was recruiting managers. I appreciated that compared to other types
of business, franchising offered a lower hurdle in terms of franchise fees and other factors,
and the fact that the recruiting store was near my home made me decide. The experience of managing a store has demonstrated
that employees don’t always do things in the way you would think. Most important is to provide an example to employees by working
hard yourself. Nevertheless, you should not do everything yourself. In my case, I’m poor at managing detailed numbers, so I have
my son, who is the manager, help me out there. As practical manager, he has qualities that I don’t have. In the same way, employees
each have their strengths. Entrusting work to employees has given them a sense of responsibility, making things easier for me. Near
my store, there is a competitor store that has been there since before I opened mine. A little farther off,
there's also one that is exceptional in cleanliness. We try to distinguish ourselves from them with the
way we interact with customers. For example, we might add an extra comment to our “Thank you” or
act with a level of consideration that makes friends of our customers. In perhaps a demonstration of
the worth of this policy, residents of a nearby senior home have made MINISTOP their place to
drop by, becoming regular customers. Following my lead, employees have gradually come
to understand the importance and joy of customer interaction. Next, I intend to take on
the challenge of multiple store management by having my husband, who has earned
Owner (left) whose motto is “flexibility,”
store leader qualification, manage our second store. With the three of us in our family
and the practical manager, discussing
teaming up, I hope to continue in creating stores that customers want to return to.
order strategy.
18
Choose from four different types of packages to suit your specific
plans and circumstances.
S
Standard-type
Owner manages the store
SL
Standard lease-type
Owner manages the
CL
Creative lease-type
Owner pays for the interior
ML
Master lease-type
Owner manages the
in a building and property
store, which is rented by
and exterior construction
store, which is rented by
owned or rented by the
MINISTOP and sub-leased
cost and manages the
MINISTOP.
owner.
to the owner.
store rented by MINISTOP.
Specific requirements
Owner intends to convert an
existing retail store to MINISTOP,
or to manage a MINISTOP store on
his/her own property.
Owner intends to manage the
MINISTOP store and can put up
the required capital funding.
MINISTOP store and can put up
the costs of interior and exterior
construction.
MINISTOP store but cannot put up
the required capital money.
Age Requirements > > >
Over 20 years old
There is no age limit for contractors. However,
(This contract is limited to a married couple,
or cohabitating parent/child or siblings.)
two full-time store employees over 20 years old are required.
Ownership and Requirements > > >
Building
▶ Owner
Interior/exterior
▶ Owner
construction cost
Store
equipment
▶ MINISTOP
Building
(Security diposit paid)
Building
(Rent)
Interior/exterior
construction cost
Store
equipment
▶ Owner
▶ Owner
▶ Owner
▶ MINISTOP
Building
Building
(Rent)
Interior/exterior
construction cost
Store
equipment
▶ MINISTOP
▶ MINISTOP
▶ Owner
▶ MINISTOP
Building
Building
(Rent)
Interior/exterior
construction cost
Store
equipment
▶ MINISTOP
▶ MINISTOP
▶ MINISTOP
▶ MINISTOP
Royalty > > >
30% of gross profit on sales
(monthly basis)
30% of gross profit on sales
(monthly basis)
Variable gross profit on sales
(monthly basis) method
(for 24-hour operations)
(for 24-hour operations)
Portion of ¥3.6 million and less:
36%
Portion of more than ¥3.6 million: 58%
Variable gross profit on sales
(monthly basis) method
Portion of ¥3.6 million and less: 36%
Portion of more than ¥3.6 million
and 4.5 million and less:
70%
Portion of more than ¥4.5 million: 73%
Advantages of MINISTOP Franchise Package
Advantageous royalty for the FC store...............
The royalty in S-type and SL-type contracts is 30% (for 24-hour operations) of gross profit on sales, reflecting
MINISTOP’s desire to motivate FC owners.
A short-term contract for seven years...............
A short-term contract of just seven years provides flexibility for any potential change in circumstances after
entering into the agreement.
Upgrades from ML to CL / SL and from CL to SL are possible.
Encouragement of contract upgrades and
multiple store management.................................. Possibility of business expansion through operation of multiple stores.
◎Required joining fee will be ¥2,550,000 (¥1,500,000 for deposit and ¥1,050,000 for opening preparation expense), including tax.
In addition to the above, you will be required to prepare an amount that covers living and transportation expenses for a two- to three-month period including
pre-opening training and after the opening.
Guarantee System
FC gross income guarantee
We guarantee the amount of 21 million yen a year to the FC store as minimum FC gross income (for 24-hour operations).
(The headquarters makes up the difference when the FC gross income does not reach the guaranteed amount in a given year.)
Net profit guarantee (Limited to the new store opening under ML-type and CL-type)
For the month of opening and the following two months, the headquarters makes up the difference when FC’s net profit is less than ¥380,000 a month
(calculated daily during the month of opening).
Monthly FC gross income guarantee (Limited to the new store opening under ML-type and CL-type)
For eight months after the month that the net profit guarantee expires, we guarantee the FC store a monthly gross income of ¥1,800,000 excluding
disposal, the maximum amount of such disposal is ¥400,000. This will expire when gross profit on sales exceeds ¥3,400,000 for two successive months
after the net income guarantee expires.
19
Corporate Data
Corporate Profile
Corporate Timeline
(As of end of February, 2011)
Name: MINISTOP Co., Ltd.
Date established: May 21, 1980
Capital: ¥7,491,533,000
No. of stores: 3,816 (including area FCs)
No. of employees: 869
Company registered address
1-1 Kanda-nishikicho, Chiyoda-ku, Tokyo 101-0054
Headquarters
1-5-1 Nakase, Mihama-ku, Chiba City, Chiba 261-8540
Offices
Makuhari Office
NTT Makuhari Building 18F
1-6 Nakase, Mihama-ku, Chiba City, Chiba 261-0023
Tokai District Office
Nagoya Daiwa Building, 3rd floor
16-16 Tsubaki-cho, Nakamura-ku, Nagoya City, Aichi 453-0015
Tohoku District Office
90-2 Higashinanabancho, Miyagino-ku, Sendai City, Miyagi
983-0854
Kinki District Office
Azuchi-cho Building, 2nd floor
3-4-10 Azuchi-cho, Chuo-ku, Osaka City, Osaka 541-0052
Kyushu District Office
2-1-70 Enokida, Hakata-ku, Fukuoka City, Fukuoka 812-0004
Business Description
Develops the convenience store MINISTOP as ÆON’s strategic small
scale store business. Signs a franchise contract with people who
want to manage a MINISTOP store and provides product information
and management know-how. MINISTOP sells fast food, processed
food, everyday food, household goods, miscellaneous goods, and so
on, as well as providing services such as utility bill collection.
Website address: http://www.ministop.co.jp/
Board of Directors
(As of end of May, 2011)
20
Store Expansion
Chairman
Hiroshi Yokoo
Nobuyuki Abe
Managing Director
Shigeru Tanaka
Managing Director
Akihiko Maeda
Managing Director
Tsutomu Arakawa
Managing Director
Akihiro Fujimoto
Director
Hisashi Asano
Director
Morihiko Konishi
Director
Satoshi Ozeki
Corporate Auditor
Hukunobu Hirashima
Corporate Auditor
Hiroyuki Hamasaki
Corporate Auditor
Shozo Matsunaga
Corporate Auditor
Takahisa Yamakawa
May 1980MINISTOP was established as a wholly-owned subsidiary of Jusco Co., Ltd. Initially capitalized at
¥30,000,000.
Jul. 1980 MINISTOP Okurayama in Yokohama is the first store to open its doors.
Bar code order books and online ordering from mainframe computers was introduced from this very
first opening.
Apr. 1981 Held first public bidding for franchises in the Tokyo metropolitan area.
Nov. 1982 Store development begins in the Tokai area.
May 1985 Store network reached 100 stores.
Number of Stores
■ Area franchisee of domestic
and overseas
■ Company stores
■ Franchisee
Mar. 1986 Set up MINISTOP Maintenance Center.
Feb. 1987Completed installation of first-generation POS system in all stores. Shifted over to EOB terminals and
a display screen-based order placement system.
2,974
MINISTOP Co., Ltd.
Miyagi................... 93
Fukushima ........... 55
Ibaraki .................. 89
Tochigi ................. 30
Gunma.................. 38
Saitama .............. 159
Chiba .................. 184
Tokyo ................. 300
3,082
1,829
1,680
Sep.1994 Increased capital to ¥7,491,533,000.
1,285
Kanagawa .......... 137
Fukui .................... 11
ROBINSONS CONVENIENCE
STORES, INC.
Philipines ............................... 331
1,498
1,354
Aug.1996 Listing moved to the first section of the Tokyo Stock Exchange.
Mar. 1998Installed dual soft serve ice cream server, paving way for sales of flavors other than vanilla.
Gifu ....................... 96
Shizuoka ............ 136
Aichi ................... 206
Mie ....................... 93
105
Store network reached 1,000 stores.
Mar. 2000Established MMH-EC Service Inc. as joint venture with Mitsubishi Corp. and Hitachi Transport
System Ltd.
Sealed Country Franchise Agreement with Gokongwei Group of the Philippines.
Korea ............ 1,429
3,270
Jul. 1993Listed on the second section of the Tokyo Stock Exchange. Increased capital to ¥4,157,533,000.
Jan. 1996Sealed MINISTOP area franchise agreement with Lumax Co., Ltd. of Nagasaki, Nagasaki Prefecture
China ................. 14
3,514
Feb. 1994 Store network reached 500 stores.
Aug.1995Sealed MINISTOP area franchise agreement for the northern Tohoku district with Nakano Business
Group based in Hachinohe City, Aomori Prefecture.
MINISTOP Korea
Co., Ltd.
3,816
Apr. 1988Set up Network Service Inc., a wholly-owned subsidiary devoted to the task of strengthening the
Company’s physical distribution business.
Feb. 1990 Started collection service for public utility fees.
Jun. 1990Sealed convenience store business-related Technical License Agreement with Miwon Trading &
Shipping Co., Ltd. (currently MINISTOP Korea Co., Ltd.) of South Korea.
(First store opened in November.)
Dec. 1991 Set up the MINISTOP Green Environment Promotion Club.
Qingdao MINISTOP
Co., Ltd
163
166
163
Shiga ...................... 6
Kyoto .................... 35
113
Osaka ................... 81
Hyogo ................... 36
Jun. 2000 Marked 100th volunteer cleanup operation at Ueno Park in Tokyo.
Mar. 2001 Improved vanilla flavored soft serve ice cream.
Sep.2001 Introduced the industry’s first real-time integrated transport and delivery control system.
Dec.2001 Revised package for master franchise contract.
May 2002 Decided to donate 1% of soft serve ice cream sales to Circle of Flowers program.
Jun. 2002 Opened first on-campus store—Musashino University Store.
Nov. 2002Opened Kagamiishi Parking Area Store, the first convenience store along the Tohoku Expressway.
1,526 1,565 1,606
1,721
Nara ...................... 11
Tokushima ........... 13
1,882
N.B.G
MS Network Co., Ltd.
Mar. 2003 Merged MINISTOP Kinki Co., Ltd.
Jun. 2003Turned Daesang Distribution & Services Co. Ltd. (currently MINISTOP Korea Co., Ltd.) of South
Korea into a consolidated subsidiary.
Jul. 2003 Held presentation of Belgian Chocolate soft serve ice cream at the Embassy of Belgium.
Sep.2003 Introduced Soft Serve Ice Cream Meister system.
Feb. 2004 Store network reached 1,500 stores.
Mar. 2004 Launched new CL-type FC package.
Undertook MINI Day campaign in a realization of MINISTOP 21 proposal.
Apr. 2004 Turned JR Shikoku MS Networks Co., Ltd. into a consolidated subsidiary.
Jun. 2004Participated in “CO2 Reduction—Chain of a Million People” campaign which was sponsored by
Ministry of the Environment.
Aug.2004 Absorbed Shikoku MS Networks Co., Ltd.
Cleaning activities at Ueno Onshi Park (Taito-ku, Tokyo) entered its 15th year.
Dec.2004 Began selling local specialty products at all stores in Chiba Prefecture
Feb. 2005Began accepting online applications for Child Internship Program—an educational working
experience for elementary school and junior high school students.
Jun. 2005 Began handling Japan Post’s Yu-Pack.
Debuted in Tokushima Prefecture Expanded nationwide into 1 metropolitan area, 2 urban
prefectures and 23 prefectures.
Aug.2005Entered into the “Agreement for people having difficulty returning to their homes during disasters”
with eight metropolitan, city and prefectural governments (Tokyo, Saitama, Chiba, Kanagawa,
Yokohama, Kawasaki, Chiba City, Saitama City).
Nov. 200515-year anniversary of the Circle of Flowers program.
Sep.2006Began the national expansion for “Go yen no kizukai,” disposable chopsticks made from domestic
timber.
Oct. 2006Transition is made to sixth-generation staff uniforms, the first change in six years.
Nov. 2006Began expanding of electronic money (selected regions).
Dec.2006Received certification for Privacy Mark.
May 2007First store in Ehime Prefecture; raised store presence to 24 prefectures. Including area franchises,
store count reaches 3000.
Mar. 2008Debut of ÆON’s electronic money “WAON.” Completion of food recycle system.
Oct. 2008Ueno Imperial Park cleaning activity reaches 200th time.
Jan. 2009Installed LED illuminated signs at stores in Kyoto City.
Feb. 2009Sealed Area Franchise Agreement with Qingdao MINISTOP Co., Ltd. of China.
Mar. 2009Presented with a letter of appreciation from the Minister of Agriculture, Forestry and Fisheries for
the kidukai campaign.
May 2009 MINISTOP Satellite store, combined Drags stores opened as the first store of its own.
Oct. 2009 Began to operate car sharing service using convenience store parking lots.
Dec.2009Opened the first receiving FSC certification store for a domestic business facility.
Domestic stores increased to 2,000.
Apr. 2010 Set up “Otokuna keitai site” to promote sales by using cell phones.
Aug.2010Established a joint-venture company between MINISTOP, CFS Corporation, and Takiya Co. Ltd.,
called RECODS (first store opened in October).
Sep.2010 Amalgamated with MS Kyushu.
Feb. 2011Started the development of environmentally friendly stores that purchase solar power systems,
straight tube LED lamps, and energy management systems, while using 100% International FSC
certified materials.
Sealed Area Franchise Agreement with G7-MINISTOP Service & Trading JSC of Vietnam.
Kagawa ................ 31
Ehime ..................... 7
Fukuoka ............. 119
Saga ..................... 19
Aomori..................... 46
Iwate.......................... 6
Oita ......................... 2
Total ................ 1,987
Total......................... 52
’06 ’07 ’08 ’09 ’10
Note: Sep. 2010, Amalgamated with MS Kyusu
Non-consolidated Financial Highlights
Sales (Including FC stores)
(Millions of yen)
Ordinary Income
(Millions of yen)
(Millions of yen)
322,043
268,189
282,240
(Millions of yen) (%)
99,379 97,215
302,911 300,442
7,925
53,010 53,703 53,619 54,012
92,447
8,345
7,432
63.0
63.1
3,990
’07
’08
’09
’10
’06
’07
56,360
84,155 85,161
7,152
’06
Shareholders’
Equity Ratio
Net Assets
Total Assets
’08
’09
’10
’06
’07
’08
’09
’10
’06
’07
60.9
53.9
55.5
’08
’09
’10
21
Environmental and Social Activities
Enviromental Report
We have updated our
environmental policy
Activities for the Community
MINISTOP supports Fair Trade
To accomplish our mission, we implement the following four policies.
To further serve our mission to realize
a society full of beaming smiles with
“deliciousness” and “convenience,” in January
2011 we updated our environmental policy.
Conforming to environmental rules and
regulations and maintaining our commitment,
we implement continual improvements
in accordance with PDCA and prevent
environmental pollution.
MINISTOP sells Fair Trade products through a desire to protect the profits of the
resource producers and to provide customers with piece of mind through the
knowledge of the origins of the product they are purchasing. Since selling “TOPVALU
Fair Trade Sugar-Free Black Coffee” canned coffee in 2006, which was a world
first for canned coffee, we have also begun selling other Fair Trade products such
as chocolate, fruit juice drinks, and dried mangoes. In November 2010, we began
selling bananas that were the first Fair Trade certified product in Asia in stores north
of the Kanto area.
1. W
e recycle resources to reduce waste.
2. W
e are engaged in reducing resource and energy use to
prevent global warming.
3. W
e develop and select safe products and services customers
feel comfortable using.
4. W
e are aware of the blessings of the ecosystem and promote
sustainable use.
Sponsoring the Circle of Flowers Activity
Expanding the recycling of disposed food
Recycling
Unburnables
Other
Store
Container
waste
Food
waste
Paddy of
contract farmer
Recycling plant
Providing formula
feed to farmer
Composting
waste of animals
Fuel pellet
Food
waste
Animal farm
その他
Bottles, Cans
不燃物
food
products
Cardboard
ビン・カン
Discarding without
Leftover
separating
Use as boxed
lunch rice
ダンボール
MINISTOP’s Food Recycle Loop
MINISTOP sponsors the Flower Movement that is run by the Foundation for Flowering
Greening. This movement begun in 1991 and through the experience of planting
and growing flowers and plants, it endeavors to teach children the importance of
life and also increase flowers and greenery in both classrooms and school gardens.
Flowers and plants are purchased from the donations from customers, and the
proceeds of 1% of the sales of soft serve ice cream every Saturday are presented to
schools that apply every year through a raffle.
リサイクル
and
食品残さ
MINISTOP treats discarded food not as
garbage but as a resource. Since 1998 we
have been conducting various experiments
such as composting tests and verifying the
results. In 2004, we started to turn leftover
food from our stores into animal feed (eco
feed) in parts of Kanagawa Prefecture. Since
then the regions where we provide animal
feed have steadily grown. In April 2008, pork
from pigs raised with feed from leftover food
was used in mince cutlet lunchboxes that we
sell and the excrement from the raised pigs is
turned into compost to fertilize rice.
(Solid fuel made
of waste, plastic,
bumable garbage,
and waste paper)
Animal feed
For more information about food recycling, please visit
http://www.ministop.co.jp/eco_social/eco_pd.html
The first store to receive FSC certification has opened
The first MINISTOP store to use 100% Forest Stewardship Council (FSC) certified
domestic timber as its wooden parts opened in December 2009 in Saitama
Prefecture. The building has received FSC certification and this is a first for a
domestic business facility. Usage of properly managed domestic materials leads
to the protection of domestic forestry and the CO2 emissions from the production
process to harvest the materials is 30% less than steel construction. It also
contributes to a CO2 reduction of 3.8% through forestation under the Kyoto Protocol.
Progressing with LED-lit facade signs
Child internships from primary and middle school children
The child internship program that started in 2005 seeks to provide primary and
middle school students with work experience. More than 2,000 children so far
have participated in the program. The purpose of the program is to help children
understand gratitude toward working people by giving them the experience of
greeting and dealing with customers, cleaning, and stocking shelves as well as
teaching them both the fun side of work and the tough side of work.
Building strongholds for safe community living: the “Safety Station” activity
MINISTOP is involved with the “Safety Station” activity together with Japan Franchise Association
member convenience stores.
In addition to strengthening safeguards against crimes such as robbery and shoplifting, we
report on disasters, accidents and medical emergencies, and respond to the needs of women and
children for shelter. These activities are important for safe community living.
Starting with newly opened stores from the second half of 2009, MINISTOP has
been progressing with changing the lighting for illuminated facade signs from
fluorescent lighting to light-emitting diode (LED) lighting. Through these changes,
the amount of electricity used dropped 63.8%. Furthermore, by also changing pole
sign lighting to LED lighting, electricity usage has dropped by 55.4%.
22
23
Personal Information Protection Policy
Basic Policy
Under our principle of “placing the customer at the starting point in pursuing peace, respecting human dignity and contributing to the
community,” we are aware of the importance of information capable of identifying individuals (hereafter “personal information”). Through
secure management of personal information, the Company protects the rights and interests of individuals.
Measures for personal information protection
In order to fully carry out the basic policy for personal information protection, the company enforces the following measures:
1. All executives and employees are required to comply with the guidelines established by the government, laws and regulations concerning
personal information.
2. Establish and enforce internal regulations and operational rules concerning personal information.
3. We have established safety measures so that such issues as unauthorized access, loss, falsification, leaks, and corruption of data do not
occur and strive to prevent and correct these issues.
4. Appoint a person responsible for personal information management to accept responsibility and authority in attending to practices and
operations concerning personal information protection, and engage in the strict supervision of personal information.
5. Appoint a person responsible for auditing personal information and have audits concerning personal information performed.
6. Using the results of these audits, we are continually improving operating procedures and internal regulations.
7. Require cooperation regarding personal information protection from MINISTOP FC stores, each of the area FC companies, business
partners, and other associated entities.
8. This policy will be maintained, by publication on the Company website and in the corporate profile, in a manner where it is always
available for review.
Treatment of personal information
1. At the time of acquisition of personal information, expressly state the purpose of acquisition and clearly identify the contact person.
Acquire personal information only within the scope to which it is necessary to operate our business.
2. Make use of the acquired personal information within the scope of the purpose for which it was acquired, with appropriate oversight.
3. Make quick and sincere responses to complaints and requests for consultation regarding personal information.
4. We will respond to any requests for disclosure, correction, deletion, or service cancellation in a reasonable amount of time and in an
appropriate manner.
Established November 2, 2004
Revised May 21, 2008
Revised November 14, 2008
Revised February 18, 2011
Nobuyuki Abe
MINISTOP CO., LTD.
Enquiry reception:
Enquiries regarding our personal information protection policy are received by the Company’s customer service center.
TEL: 0120-865-132 (toll free)
Hours of Operation: 9:00am to 5:30pm, closed Sundays.
24

ministop co., ltd. ministop co., ltd.

Transcription

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