Sturdy Memorial Hospital

20
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Annual Report
STURDY
MEMORIAL HOSPITAL
President’s Message 2013
Fiscal Year (FY) 2013 was an excellent year for Sturdy
Memorial Hospital. Not only did we celebrate our centennial
with special events and activities, but we had yet another
successful year clinically and programmatically, and
financially, completing our 28th consecutive year in the black.
Clinical and Programmatic Highlights
We had notable clinical and programmatic successes
in FY 2013, and, as always, strived to find ways to
further improve upon our programs and services.
Sturdy has an outstanding cancer program and our
retention rate remained high. We continued to follow
all patients diagnosed with cancer to ensure that their
care was scheduled in a coordinated and timely manner.
State-of-the-art radiation therapy services were provided
at our Shields Radiation Oncology Center in Mansfield.
Additionally, we continued to improve our delivery
of palliative care and end-of-life services to patients,
focusing on public education.
Nursing service implemented several new clinical practices
and protocols. They enhanced fall risk assessment;
established a Skin Care Team with representatives
from each unit that modified protocols and practices
to prevent skin breakdown; and established a catheter
associated urinary tract infection (CAUTI) prevention
team that performed random audits to ensure compliance
with the CAUTI Prevention Clinical Bundles.
In addition to exceeding our volume goals, Wound
Management Services continued to exceed days to healing
and percent of wounds healed when compared to the
national database against which we measure ourselves.
We implemented an action plan to optimize our
performance as a Patient Centered Medical Home
(PCMH) in FY 2013. The plan was based on three goals:
ensure the most appropriate patient care is delivered in the
right setting at the right time; deliver optimum-quality
care as cost-effectively as possible; and fully integrate existing
programs and initiatives and develop new programs or
initiatives as needed and as possible in support of the
2 • Sturdy Memorial Hospital 2013 Annual Report
two preceding goals. The first year of the plan was
fully executed.
Supporting Clinical Programs
In support of our clinical programs, we enhance our
computerized clinical support every year. A continued
programmatic priority during FY 2013 was ensuring
we qualified for third year “meaningful use” electronic
health record (EHR) Federal stimulus payments. We
successfully met all required criteria and completed
the Federal attestation process for the Hospital. Sturdy
Memorial Associates (SMA), a sister organization
of the Hospital, also successfully met all required
criteria related to EHR meaningful use and completed
the attestation at the end of calendar 2013.
A Commitment to Safe, High-Quality Care
and Excellent Service
Safety, quality, and service have always been our
highest priorities.
Our performance was recognized with two national
awards this year. For the second year in a row, The Joint
Commission named Sturdy as one of its Top Performers
on Key Quality MeasuresTM, and we also received an
“A” Hospital Safety Score from The Leapfrog Group.
Through the Sturdy Quality and Service Excellence
Committee (QSEC) Program, now in its 24th year, we
continued to have focused, organized, annual initiatives to
improve service and quality in meaningful and measurable
ways. Noteworthy initiatives in 2013 included: initiating
capnography on all Emergency Care Center (ECC)
patients undergoing CPR and IV procedural sedation;
ordering appropriate VTE prophylaxis for patients at
risk; maintaining better glucose control of inpatients by
implementing a more aggressive glucose management
protocol; ensuring that all patients presenting to the
ECC with a primary diagnosis of acute stroke are
reviewed for appropriateness of care and consideration of
thrombolytic use; further refining sedation management
of mechanically ventilated patients to facilitate weaning;
ensuring compliance with recommended best practices
with antibiotic stewardship; improving the functional
capacity of cardiac rehabilitation patients in measurable
ways; enhancing the nutritional status of the oncology
patient receiving chemotherapy; reviewing surgical
findings against imaging findings to determine any
potential for improvement; and measurably improving
the performance of physical therapy back clinic patients.
The Hospital’s Adverse Events Initiative (AEI)
Committee continued to meet in FY 2013, reviewing
clinical processes and responding to opportunities to
prevent errors from reaching patients. More computer
failsafes, i.e. “hard stops” in the computerized medical
record, were introduced that would not allow clinicians to
proceed until they did the correct thing. This is a
significant benefit of a computerized medical record.
Audits were conducted on 15 failsafes.
Our outstanding medical staff peer review process
continued in FY 2013.
Our Press Ganey® patient satisfaction program,
which has been in place for 22 years, enables us to
compare ourselves to hospitals across the country.
Patient feedback helps us identify areas where we are
excelling and those where we may need improvement.
Notably, our Emergency Care Center was at or over
the 90th percentile in all four quarters of the year.
Maintaining a High-Caliber Professional Staff
We welcomed several physicians to our medical staff in
FY 2013. Among them were six primary care physicians
including: three internists, two family medicine physicians,
and an internist/pediatrician. Specialists included:
an endocrinologist, a general surgeon, an emergency
physician, a radiologist, and an anesthesiologist.
Community Involvement
Sturdy continued its participation in select community
programs targeted to healthy living and families. In
addition to providing free and low-cost screening and
education programs last year, we hosted or co-hosted
17 events for community residents in our service area,
and sponsored children’s sports teams. Among the many
community programs offered were: our HealthyChoices
program for school children, Future Nurses Day, schoolto-career programs and mentoring programs for area
high schoolers, blood drives, and Cancer Survivors’ Day.
Our signature 100th anniversary community event, a
BBQ at Capron Park, attracted close to 1,800 people.
Public education initiatives in FY 2013 included:
recognizing and responding to signs and symptoms of
stroke; preventing hospital acquired and community
acquired antibiotic resistant organisms; and palliative
care public education.
Strong Financial Performance
Fiscal Year 2013 was our 28th consecutive year of strong
financial performance. The bottom line attributed to
current year operations was $9,603,334. Operating
expenses for the year totaled $149 million. The Hospital
delivered $8 million in uncompensated care for services
provided to those who could not or would not pay.
The Future
The continued stability of our organization is a major
asset to the community and we will be here for a long,
long time. Sturdy is well positioned to continue to
weather the changes that are sure to come and financially
secure due to years of fiscal responsibility. More
importantly, our people — employees, medical staff,
supporters, and volunteers — are fierce about doing what
is necessary to make sure Sturdy continues to remain
strong for the people they serve.
This is the last report I will write as Sturdy’s chief
executive. I announced my retirement, effective
March 1, 2014, in late August 2013. It has been my
honor and great professional pleasure to deliver highquality, cost-effective health care to the residents of the
communities in our service area for the past 28 years.
1913 - 2013
Recapping Our 100th Anniversary Celebration
2013 was a commemorative
year for Sturdy. It marked
the Hospital’s 100th
anniversary. In honor of
the occasion, gratitude
was extended to the
employees, medical
staff, and community
members who have made
our longevity and success as
a strong community hospital, possible. Sturdy
emphasized that our unwavering commitment
to generations of people we’ve served over
the years will carry on. We shared stories and
reflected on the past, and continued to plan for
and look toward the future.
Also that month, the general public and
employees were treated to a motivational
speech and visual presentation by Erik Wahl,
internationally renowned entertainer and
graffiti artist.
And we took the opportunity to have some fun.
Nine $1,000 scholarships were awarded to high
school seniors from area schools attending
four-year colleges or universities in the fall of
2013. Recipients were selected by their high
school guidance departments or scholarship
committees based on interest in a health care
career, good academic performance, good
citizenship, and other criteria.
The celebrations began in January 2013, when
Sturdy kicked off its centennial with events
for our Foundation members, employees, and
medical staff.
There was a 100th Birthday Party in April
for employees, which involved historical
displays, cake, giveaways, entertainment,
and presentations. Employees also took part
in a Cake Design Contest, creating works of
art with frosting and flour while sticking to a
Sturdy theme.
Sincerely,
The week of Sturdy’s birthday (April 14),
“Twinkle, Twinkle, Little Star” was played over
the Hospital intercom whenever a baby was
born. The sweet sound, in acknowledgment
of a new life, was a staff favorite.
Linda J. Shyavitz
President & Chief Executive Officer
A special Spring Dinner Meeting was held in
May for Foundation members, featuring
Dr. Tim Johnson, ABC News Senior Medical
Contributor, as the guest speaker.
Another community-wide event that Sturdy
hosted was a BBQ at Capron Park in June.
There, community members enjoyed food,
games, and music, and complimentary
admission to the zoo. Later in June,
Dr. Brian Kelly, Chief of Ambulatory Care/
Emergency Medicine, threw the “first” pitch
at a Pawtucket Red Sox home game while
the stadium’s digital billboard flashed Sturdy’s
100th anniversary logo.
The celebration wrapped up in September with
a party for employees, in which 100 items were
raffled in a free giveaway.
All the while, Sturdy involved the media
in commemorating our centennial on a
more widespread scale. This included
advertisements displayed in area newspapers,
over route 95, and on local cable and radio
stations as well as print and online news
articles.
2013 was cause for celebrating our first
century. And it was an exciting transition into
the century ahead.
Sturdy Memorial Hospital 2013 Annual Report • 3
Identifying Heart Disease in Women
But this isn’t always the case, especially in women.
“I started getting these slight pains in my neck, jaw, and
collar bone in the fall of 2012,” says Lisa Andersen, a
43-year-old resident of Pawtucket, Rhode Island, who
works in Attleboro in the manufacturing industry. “It
would happen whenever I exerted myself, which I was
doing a lot more of at the time, cleaning out my parents’
old house. Whenever I rested, the pain would go away.
So I didn’t think anything of it.”
According to Dr. George Waters, board-certified
Cardiologist, “Factors like being overweight, inactivity,
smoking, high stress, and family history increase the risk
of heart disease.” High cholesterol, whether from lifestyle
factors or genetics, can cause plaque buildup in the
arteries, and smoking can cause the platelets in the blood
to clump together and form clots.
For Andersen, the risks were high. Her father had a
stroke at the young age of 28 and passed away at 68 from
a stomach aneurism and two blocked coronary arteries.
Her sister had a heart attack last year. Additionally,
Andersen was a smoker.
The pain persisted for weeks, so in January 2013
Andersen visited her doctor.
“Still, the possibility that I could be having a heart attack
never crossed my mind,” she says. “The scariest part
was that the symptoms were so subtle that I could have
continued to ignore them. It’s a good thing I didn’t.”
“Tests confirmed I was having a heart attack. I couldn’t
believe it.”
Andersen’s right carotid artery was almost completely
blocked.
Andersen is one of the many women who have dismissed
their heart attack symptoms because, unlike the telltale
sign of chest pain, they more resemble muscle aches,
stress, or acid reflux. All too often, women don’t know
they’re having a heart attack or that they have heart
disease, which, according to the American Heart
Association (AHA), is the number one killer of women.
Changes for Prevention
Unfortunately, stories like Andersen’s aren’t uncommon.
That’s why women of all ages must recognize the
symptoms, understand the risks, and take precautions to
prevent heart disease and heart attack.
So what can we do to help save lives? Raise awareness.
Causes of Heart Disease
Heart disease describes conditions affecting the heart or
blood vessels. The most common cause of heart disease is
atherosclerosis, which is the narrowing or blockage of the
blood vessels due to plaque buildup. The obstruction of
oxygen-rich blood to the heart can cause a heart attack;
similarly, lack of blood to the brain can cause a stroke.
Both are life-threatening medical emergencies.
4 • Sturdy Memorial Hospital 2013 Annual Report
“As with men, the most common heart attack symptom
in women is chest pain or pressure,” says Dr. Waters. “But
women must pay attention to other common symptoms
such as back or jaw pain, shortness of breath, sweating,
lightheadedness or fainting, indigestion, fatigue, and
nausea or vomiting.” When experiencing these symptoms,
call 911 to get immediate medical attention.
To prevent heart disease and heart attack, and even
post-diagnosis, Dr. Waters recommends healthy lifestyle
changes. “Eat a healthy, low-cholesterol diet, exercise, quit
smoking, know your family history, and see your doctor
on a regular basis.”
Andersen has made a few changes of her own. Before
her heart attack, she never exercised; after, she enrolled in
Sturdy’s Cardiac Rehabilitation program and continues
going to the gym three mornings a week. Other issues
like sustained smoking cessation, stress reduction, and
regular checkups are now top of mind.
“...the possibility that I could be
having a heart attack never crossed my mind.”
Lisa Andersen
Cardiac Rehab Participant
“I’m so afraid I’ll have another heart attack,” says
Andersen. “So now, I really listen to my body. And
maintaining physical activity, and getting my heart rate
up at the gym without experiencing pain, eases my mind.”
A Serious Problem
While heart disease is the leading killer of both men and
women in the United States — more than all forms of
cancer combined — women are 15 percent more likely
than men to die of a heart attack, according to the AHA.
“The stats alone show that women shouldn’t make excuses
when it comes their health,” says Dr. Waters. His advice
to women: “Don’t dismiss the heart attack signs, and don’t
neglect your own health. You may be busy with work
or caring for your families and think that taking care of
yourself is selfish. It isn’t. What it should be is a priority.”
For more information about heart disease and heart
attack, visit www.sturdymemorial.org.
ACCREDITATIONS
You’ve seen it on TV: a man suddenly clutches his chest or left
arm, indicating he’s having a heart attack. In reality, yes,
extreme chest pressure and pain that radiates down one or
both arms are symptoms.
Accreditations/Licensure
Accreditations/Licensure
Corporate Member
Sturdy Memorial Hospital is licensed by the
State of Massachusetts to provide acute care
hospital services. Sturdy Memorial Hospital is
proud to be accredited by the following:
College of American Pathologists
Intersocietal Commission for
the Accreditation of
Vascular Laboratories
Massachusetts Department of
Public Health
Massachusetts Department of Public
Health for Radioactive Materials
Primary Stroke Service –
Department of Public Health
The Joint Commission
American Association of Cardiovascular
& Pulmonary Rehab (AACVPR)
American Hospital Association
Massachusetts Association of Cardiovascular
& Pulmonary Rehab (MACVPR)
Massachusetts Coalition for the Prevention
of Medical Errors
Massachusetts Council of Community Hospitals
Massachusetts Hospital Association
U.S. Department of Health and Human Services,
FDA Certified Mammography Facility
American Association of Blood Banks
American College of Radiology
American College of Surgeons,
Commission on Cancer
Centers for Medicare & Medicaid Services –
Clinical Laboratory Improvement
Amendments (CLIA)
Sturdy Memorial Hospital 2013 Annual Report • 5
Leaving Her Mark
When it comes to talking about Sturdy’s accomplishments —
its 28 years of consecutive financial stability, its clinical and
technological excellence, and its commitment to quality and
patient safety, to name a few — Linda Shyavitz, President
and CEO, never says “I.”
among the numerous upgrades to strengthen key
Hospital services
to continue to invest back into the institution and
community
• continuously acquiring advanced diagnostic, surgical,
and information systems technologies
It’s always “we.”
• creating Sturdy’s affiliated physician network
(Sturdy Memorial Associates) in the communities we
serve, which is currently made up of 16 practices and
61 physicians
O’Neill emphasizes that it was Shyavitz’s foresight,
wisdom, and encouragement that has aided Sturdy’s
evolution. “I’ve always trusted her instincts.”
“Linda is the most dynamic and results-oriented
CEO I’ve ever had the pleasure of dealing with, in any
business,” says Timothy O’Neill, Chairman of the Board.
“Her success in leading Sturdy for nearly three decades is
unequalled by any hospital administrator in the country.”
Shyavitz’s leadership has solidified Sturdy’s financial
performance and stability, challenged its medical
professionals to continually find ways to enhance quality
and patient safety, enabled acquisition of advanced
technologies, and attracted top-notch clinicians from the
best training programs. And while March 1, 2014 is the
day when she officially retires from Sturdy, her legacy
won’t end then. Shyavitz and her team have made certain
that Sturdy’s future is bright.
Shyavitz is the Hospital’s fourth top administrator since
it opened in 1913. Gwendolyn Rice, Albert Davidsen,
and Henry Veldman preceded her. Under Shyavitz’s
management, Sturdy has built a long list of meaningful
achievements.
Some of the standouts included:
• methodical planning to renovate every clinical space
in the Hospital or create new space if required, which
included the Emergency Care Center, Intensive Care
Unit, Surgical Day Care, Imaging, Maternity, Oncology,
Physical Therapy, and an Ambulatory Services Building,
6 • Sturdy Memorial Hospital 2013 Annual Report
• ensuring members of Sturdy’s communities have ample
access to primary care physicians, contrary to the shortage
that many communities across the country still face
• maintaining sufficient nurse staffing to meet patient
volume and community needs while a national nursing
shortage existed
• developing programs to enhance service and quality, and
to prevent errors from reaching patients, implementing
failsafes long before it became popular to do so
• supporting the establishment of unique and specialized
services like the Multiple Sclerosis Center and Wound
Management Services, enabling the health care needs of
the community to be better served locally
• proactively engaging Hospital medical staff to address
issues like antibiotic resistance and palliative care, years
ahead of most health care organizations throughout
the country
• cultivating relationships with local and State legislators
to keep them informed about issues important to Sturdy
and its communities
• achieving distinctions for quality and safety from
national organizations including The Joint Commission
and The Leapfrog Group
• advocating for wellness and public health initiatives/
education, as well as a broad array of communitybenefits-oriented programs
• maintaining a positive bottom line from operations
for 28 consecutive years, which has allowed Sturdy
Unsurprisingly, Shyavitz ascribes much of the progress to
teamwork. She often deflects the praise she receives to
her employees and medical staff, and the communities
that support Sturdy. Shyavitz has said that surrounding
herself with individuals who are not only talented,
but passionate about delivering outstanding services
and dedicated to the people they serve, has been a
tremendously fulfilling experience for her professionally.
Though Shyavitz has acknowledged she will miss coming
to Sturdy each day, she looks forward to retirement. In
the next chapter of her life, she’ll have more time to read,
travel, and engage in projects that she hasn’t yet had the
opportunity to do. Her professional life has been active,
to say the least. Prior to joining Sturdy, she held senior
management positions at Boston-area hospitals. She
received her Bachelor’s in Sociology from the University
of Michigan, graduating with honors, and her Master’s in
Community Organization and Planning from Columbia
University. For many years, she was also an Adjunct
Associate Professor at the Boston University School
of Management.
FISCAL YEAR 2013
STATISTICS
She credits Sturdy’s success to the cooperation
found throughout the organization and to the close
collaboration between the Hospital and its medical
community. But since October 1, 1985, when Shyavitz
became top administrator, she’s led the way to
transforming a financially struggling hospital with aging
facilities, into one of the most cost-effective and efficient
community hospitals in the State.
Moreover, Shyavitz was a member of the Massachusetts
Hospital Association (MHA) Board of Trustees,
a founding member of Women in Health Care
Management, and an active member of the Massachusetts
Council of Community Hospitals. She published several
articles on topics including health care marketing,
women in health care management, and patient safety.
And, she has mentored and counseled numerous young
professionals who have sought her advice on career
choices. Her articulacy and passion for quality health
care has made her an unforgettable spokeswoman in the
Massachusetts health care arena, as well as a respected and
responsive community partner.
Sturdy has been an enormous part of Shyavitz’s life and
many associate Sturdy with her. She has approached
her role as chief administrator with diplomacy and high
ideals, never asking more of others than she would expect
of herself, and has created an environment where people
have the resources to provide excellent, personalized
health care to our patients.
Shyavitz says “Amazing Medicine. Surprisingly Close.”
with pride, because it’s more than Sturdy’s advertising
tagline. It’s what she has made sure is delivered.
Patients Admitted
6,697
Occupational Health Service Visits
14,688
Ultrasounds
11,786
Patient Days
28,051
Laboratory Tests
497,126
Employee FTEs
969
Births
751
Physical/Occupational Therapy Visits
24,379
Volunteer Hours
71,533
Average Length of Stay
4.2 days
Radiology Tests
43,682
Cardiac Rehabilitation Visits
13,446
Emergency Visits
51,325
Speech Therapy Visits
1,771
Pulmonary Rehabilitation Visits
4,751
Mansfield Health Center Visits
21,800
Mammograms
13,420
Wound Management Services Visits
4,527
Sturdy Memorial Hospital 2013 Annual Report • 7
Replacing Pain with Mobility
We learned this in grade school. As adults, we’re urged to
keep moving and stay physically active for good health,
despite barriers like lack of time or motivation. But when
faced with the biggest obstacle — pain — exercise can be
hard to do, maybe even impossible.
Joint pain is very common in America. Arthritis, a major
cause of joint pain, affects an estimated 50 million adults
in the United States, according to the Centers for Disease
Control and Prevention (CDC). Of the types of arthritis,
osteoarthritis is the most predominant. It is a progressive,
degenerative disease in which the cartilage that normally
cushions and reduces friction between the bones,
deteriorates. The bones then grind together, resulting in
joint damage, pain, stiffness, inactivity, and immobility.
Joint pain can get in the way of rigorous or even moderate
exercise, or in severe cases, everyday activities like going
to the store or climbing a flight of stairs. Immobility isn’t
good for overall health. So when pain interferes with your
active lifestyle, it’s time to have something done.
“Conservative treatments such as physical therapy,
medications, injections, and arthroscopy can provide
adequate relief,” says Dr. Saul Magitsky, board-certified
Orthopedic Surgeon, “but when that fails, patients today
have excellent options for getting back their quality of
life. They can undergo one of several joint resurfacing
procedures, some of which may even be done as a
same-day surgery.”
Joint Resurfacing
“Joint resurfacing” is actually the more modern and
appropriate term for joint replacement because, over the
last 30+ years, the surgical techniques and components
have advanced into more minimally invasive, tissuepreserving options. So while “joint replacement” sounds
like the entire joint will be taken out and replaced with
some sort of artificial substitute, this is not the case. At
Sturdy, orthopedic surgeons use the newest, minimally
invasive techniques to remove only the thin layer of worn,
damaged, or inflamed cartilage that covers the end of the
bones, leaving virtually everything else in place.
8 • Sturdy Memorial Hospital 2013 Annual Report
“We carefully reconstitute bone surfaces with cuttingedge, low-profile metal and plastic elements that are
anatomically designed to create a balanced, wellfunctioning joint,” says Dr. Magitsky. The advanced,
artificial materials work and feel like natural components
of the human body.
Partial and Total Resurfacing
According to Dr. J. Jeffrey Poggi, board-certified
Orthopedic Surgeon, “The hip and knee joints, which
experience greater wear and tear than other joints in the
body because they bear a significant amount of the body’s
weight, are the most commonly resurfaced joints. Next
come shoulder procedures, as shoulders are ball-andsocket joints that can be structurally unstable and more
susceptible to dislocation.” Patients with osteoarthritis as
well as rheumatoid (inflammatory) arthritis, osteonecrosis,
or traumatic or overuse injuries are at greater risk for
needing joint resurfacing.
Whether patients receive partial or total joint resurfacing
depends on the severity and extent of damage and
disease. For example, “Shoulder patients whose arthritis
is limited to the humeral head (ball) can have partial
shoulder resurfacing, or shoulder hemiarthroplasty,” says
Dr. James Snead, board-certified Orthopedic Surgeon.
“As for patients with advanced osteoarthritis or chronic
rotator cuff tears, resurfacing both the ball and the socket
(glenoid) is more appropriate, and this can be done with
total shoulder or reverse total shoulder procedures.”
“Incisions and recovery periods can be shorter with
partial, compared to total, joint resurfacing. The incisions,
dissection, and implants are smaller, which contribute to
shorter operative times,” says Dr. Magitsky. Sturdy offers
partial knee resurfacing (a.k.a. unicompartmental knee
arthroplasty or UKA) as a minimally invasive, advanced
surgical option for patients whose osteoarthritis is limited
to just one part of the knee. UKA can be done on an
outpatient basis for appropriate patients, providing faster
at-home recovery.
To accommodate patients’ various needs, “We perform
partial and total joint resurfacing for the knee, hip, and
shoulder joints at Sturdy,” says Dr. Poggi.
“Patients today have excellent options
for getting back their quality of life.”
Now vs. Later
Joint resurfacing procedures have advanced over the past
decade, offering benefits such as less post-operative pain, an
earlier return to regular activities, and improved long-term
outcomes. “Recent studies also identify additional medical
and cardiovascular benefits of joint resurfacing procedures,”
says Dr. Kevin Bowman, also a board-certified Orthopedic
Surgeon. “By reducing or eliminating arthritic pain, we
often see patients increase their exercise, resulting in weight
loss, improved cardiovascular function, and better control
of diseases like diabetes. If arthritic joint pain is addressed
early in these disease processes, we can eliminate or reduce
their impact upon patients’ quality of life and improve
long-term survival.”
Dr. Saul Magitsky
Orthopedic Surgeon
Twenty years ago, it was rare to perform joint replacements
before age 65. According to Dr. Bowman, “Now, with
improved prosthetic materials and surgical techniques as
well as reduced infection rates, we are pushing these limits
with excellent results. Rather than telling a 55-year-old
severely arthritic patient that he or she is too young for joint
resurfacing, we now determine that the same 55-year-old
patient is too young to have arthritis limit quality of life.”
Dr. Bowman adds that, with today’s prosthetic materials
lasting more than 20 years, surgeons are less concerned
about multiple revisions.
If you or anyone you know is suffering from joint pain
and its resulting immobility, don’t believe the theory that
“bodies at rest stay at rest.” Joint resurfacing is considered a
safe procedure that restores motion and active lifestyles. To
learn more, ask your doctor or visit the Orthopedic Services
section of our website at www.sturdymemorial.org.
WHAT OUR
PATIENTS
ARE SAYING
“Bodies in motion stay in motion.”
“The care provided by every
staff member was above and
beyond. Even though the ICU
was busy, I felt like I was the
only patient on the floor. I
thank each and every person
who cared for me.”
– Cecilia E.
“I went to Sturdy for a
surgery and was treated
with respect and dignity.
If I ever need to go to a
hospital again, I will ask
for Sturdy.”
– Mark W.
“Staff cared for me with
courtesy, speed, and
diligence. Easily my
best experience in an
emergency department
yet. A+.”
– Mark H.
“Very helpful. The staff
was professional and
informative, and I would
highly recommend
Wound Management
Services to other
patients.”
– Jerry V.
Sturdy Memorial Hospital 2013 Annual Report • 9
Community Benefits
Leadership & Statistics
Board Members 2013
Trip to Jane & Paul’s Farm
Palliative Care Public Education
Sturdy’s employees, medical staff, and
volunteers are involved in a wide variety
of activities that benefit our neighbors.
Following are some of the many programs we
participated in during Fiscal Year 2013.
100th Anniversary Community BBQ
at Capron Park
AARP Driver Safety Program
Advanced & Basic Cardiac
Life Support
American Cancer Society
Daffodil Days
American Cancer Society
Relays for Life
American Heart Association
Go Red for Women Day
Antibiotic Overuse Public Education
Attleboro Food Bank
Attleboro High School-Based
Health Center
Attleboro High School Senior
Class Project
Babysitter Training
Bladder Control Informational Sessions
Blood Drives
Blue Plate Dinner Specials
Breast Cancer Support Group
Breastfeeding Classes & Support
Breathing Club
Cancer Information Line
Cancer Screenings –
Cervical, Prostate, & Skin
Cancer Support Group
10 • Sturdy Memorial Hospital 2013 Annual Report
Mansfield Summer Concert
Cancer Survivors’ Day
Childbirth Education Programs
Christmas Is For Kids
Cradle Care 24-hour Info Line
Credit for Life Fair
Diabetes Education & Support
EMS Education/Medical Oversight
Financial Assistance Counseling
First Aid Training
Foot Screenings
Foxboro Founders Day
Future Nurses’ Day
Hand Washing Public Education
Health Agent Educational Meetings
Health Screenings
HealthyChoices Program for
School Children
Healthy Heart Fair
Healthy Kids Day (Attleboro, Foxboro,
North Attleboro, Seekonk)
Healthy Steps Movement Program
for Cancer Patients
Infant Massage
Living Bread Food Pantry
Look Good, Feel Better
MADD Project Red Ribbon
Mansfield Arts in the Park
Mansfield Summer Concert
Medical Profile Cards
Multiple Sclerosis Care Fair
Multiple Sclerosis Support Group
New Moms Group
North Attleboro Hockomock Y
Active Older Adult Day
Healthy Heart Fair
Norton Summer Concert
Nutrition Education & Outreach
Ostomy Support Group
Palliative Care Public Education
Partners & Caregivers of Patients
with Cancer Support Group
Pastoral Care Program
Perinatal Bereavement Services
Physician Referral Line
Poison Control & Prevention Kits
Prostate Cancer Support Group
Pulmonary Patient Social Activities
Reach Out and Read (ROAR)
Reduced-Priced Mammograms
(1st Friday of each month)
Rehoboth Youth Soccer Opening Day
Seekonk Summer Concert
Sharps Disposal Program
w/Area Fire Departments
Sibling Classes
Sleep Apnea Informational Fair
Speaker’s Bureau
Sponsorship of Families at the Holidays
Stroke Public Education
Stroke Support Group
Student Intern/Extern Programs *
Summer of Work & Learning Program
Take Our Children to Work Day
Trip to Jane & Paul’s Farm
Uncompensated Care – $8 million for
those who could not or would not pay
Valet Parking
Volunteer Day Luncheon &
Student Essay Contest
100th Anniversary Community BBQ
Wellness Programs & Lectures
Wheaton College IRB
Committee/Board Member
Wheaton College Shadowing Program
WIC Health Fair
Wound Management Community Lectures
Yoga Classes
Youth Mentoring Programs
Youth Sports Team Sponsorships
* we serve medical and nursing students as
well as student interns from more than 50
schools and colleges.
Serving Community
Organizations
Membership in, collaboration with, and
appointments to the boards of community
organizations allows Hospital staff to share
their expertise. Sturdy proudly contributes
to more than 30 area boards, medical
associations, and service organizations
in our communities.
Mansfield Summer Concert Photo Credit:
Mansfield News
SHV, Inc.
Officers
Karen Bodell
President
Michael Poissant
Chairman & Treasurer
Betty Larson
Clerk
Board Members
Marco Arismendi
Betty Larson
Raymond Petit, MD
Leonard Pinault
Michael Poissant
Linda Shyavitz
Christopher Sweet
Max Volterra
Sturdy Memorial
Associates, Inc.
Officers
Mark Robbin, MD
President
Joseph Casey
Treasurer
Linda Shyavitz
Clerk
Board Members
Bruce Auerbach, MD
Steven Bensson, MD
Timothy O’Neill
Michael Poissant
Mark Robbin, MD
Linda Shyavitz
Richard Smith, MD
Sturdy Memorial Associates, Inc.
Management
Linda Shyavitz
President & Chief Executive Officer
Cheryl Barrows
Vice President for Human Resources
Joseph Casey
Treasurer & Chief Financial Officer
Steven Frank, DO
Medical Director
Lisa McCluskie
Chief Marketing & Planning Officer
Pamela Miale
Director of Operations
Sturdy Memorial Foundation, Inc.
Board of Directors
Officers
Ralph Schlenker
President
Timothy O’Neill
Vice President & Chairman of the Board
Mark Robbin, MD
Treasurer
Richard DiGiacomo
Clerk
Board Members
Bruce Auerbach, MD
Patricia Cochrane
Frank Cook
Richard DiGiacomo
Mayor Kevin Dumas
Donna Kimmel
John Korona
Sharon Mullane, MD
Timothy O’Neill
Michael Poissant
Mark Robbin, MD
Ethel Sandbach
Ralph Schlenker
Linda Shyavitz
Thomas Sprague
Robert Thresher
Catherine White
Mark Young, MD
Sturdy Memorial Hospital
Board of Managers
Officers
Timothy O’Neill
Chairman of the Board
Joseph Casey
Treasurer
Richard DiGiacomo
Clerk
Board Members
Bruce Auerbach, MD
Patricia Cochrane
Frank Cook
Richard DiGiacomo
Mayor Kevin Dumas
Donna Kimmel
John Korona
Sharon Mullane, MD
Timothy O’Neill
Michael Poissant
Mark Robbin, MD
Ethel Sandbach
Ralph Schlenker
Linda Shyavitz
Thomas Sprague
Robert Thresher
Catherine White
Mark Young, MD
Sturdy Memorial Hospital
Medical Staff 2013
Executive Committee
Michael Thursby, DO
President & Chair
Steven Frank, DO
Vice President
Mark Young, MD
Immediate Past President
Jonathan Shapiro, MD
Secretary/Treasurer
Bruce Auerbach, MD
Medical Director
Brian Kelly, MD
Ambulatory Care
Mark Lebovits, MD
Anesthesiology
Joseph DiCola, MD
Cardiology
John Biernacki, DMD
Dentistry
Steven Frank, DO
Family Practice
Kenneth Kaplan, MD
Imaging
Glenn Tucker, MD
Internal Medicine
Lawrence Greb, MD
Obstetrics/Gynecology
J. Jeffrey Poggi, MD
Orthopedics
Richard Smith, MD
Pathology
Jennifer Thomson, MD
Pediatrics
Richard Statman, MD
Surgery
Michael DeMelis, MD
At-Large Member
Christopher Quinn, MD
At-Large Member
Jean Siddall-Bensson, MD
At-Large Member
Linda Shyavitz
President & Chief Executive Officer
(Ex Officio)
Sturdy Memorial Hospital
Senior Management
Linda Shyavitz
President & Chief Executive Officer
Bruce Auerbach, MD
Vice President & Medical Director
Cheryl Barrows
Vice President for Human Resources
Joseph Casey
Treasurer & Chief Financial Officer
William Florentino
Director of Development of the Sturdy Memorial
Foundation
Brian Kelly, MD
Chief of Ambulatory Care/Emergency Medicine
Lisa McCluskie
Chief Marketing & Planning Officer
Robin Morris
Vice President for Clinical Services
Marita Prater
Vice President for Patient Services
We welcome your comments and suggestions on
issues or services. Please send them in writing to:
Sturdy Memorial Hospital
Attn: Public Relations Dept.
P.O. Box 2963
211 Park Street
Attleboro, MA 02703
www.sturdymemorial.org
Sturdy Memorial Hospital 2013 Annual Report • 11
Non-profit Org.
U.S. Postage
PAID
Permit No. 267
Providence, RI
Sturdy Memorial Hospital
Amazing Medicine. Surprisingly Close.
www.sturdymemorial.org