Quarter 1, 2015

Hospital Wide Meeting
1st Quarter FY15, Hospital Appreciation Week
Agenda
 CVMBS News
 Star Performers
 Finances
 Facilities Project Updates
 Staff and Staffing Update
 VTH Work Flow Project
 SA Surgery Flow
 Questions
Star Performers
Our VTH Values:
COMPASSIONATE CARE
Amy Joesten
Provide compassionate care
SUPERIOR SERVICE
Enthusiastically meet or exceed expectations
for all we serve
TEAMWORK
Dr. Juliette Hart
Build effective relationships and work as a team
STEWARDSHIP
Act with integrity, respect and accountability
SAFETY
Abby Sadowski
Support a safe environment
COMMUNICATION
Engage in effective and timely communication
Kelly Kirkley
EXCELLENCE
Strive for excellence in all that we do
VTH Finances
September
YTD
Revenue Target
$ 1,040,000
$ 3,120,000
Revenue Earned
$ 1,386,649
$ 3,881,608
Revenue Over
$ 346,649
$ 761,608
VTH Staff Update
 Andrew Kurth – Anesthesia
 Dr. Steven Moser – Anesthesia
 Dr. Jordan Nickell - Anesthesia
VTH Staff Update
 Leah Geurts - Medical Records
 Brittney Landry – SA Reception
 Brittany Szczech – Clin. Path.
 Eugene Taylor – Central
 Diane Williams – Central
VTH Staff Update
 Jennifer Bailey – CCU
 Chelsea Fredinburg – CCU
 Lara Hall – CCU
 Sharon Hart - Urgent Care
FY 2015 FACILITY UPDATES
Fencing, new doorway for walking dogs
Convert pharmacy Pyxis machines to Cubex
Workflow project continuing
Curepet - Registration, scheduling and billing
Hospital wide cost analysis project
Central
Supply
 Kudos for a smooth transition
Process Analysis
Four Phases:
Phase 1: Starts with Access and ends at Start of Appointment
Includes: Call Center, Scheduling, Registration, Holding Area and Introduction to Care Team
Phase 2: Starts with Appointment and ends with Plan of Care
Incudes: Intake, Assessment, Examination, Consultation, Fee Estimation/Consent and Ordering
Services
Phase 3: Starts with Plan of Care and ends with Completion of Diagnostics, Procedure and/or
Treatment
Includes: Treatment, Pre-Op, Minor Procedures, Diagnostics, Surgery and Recovery
Phase 4: Starts with Completion of Services and ends with Dismissal/Discharge and then back
to Access
Includes: Consultation, Discharge Orders and Instruction, Transportation, Check Out, Billing, Follow
Up
Work Flow Project
Status:
Operational Enhancement Work
Small Animal OR/Anesthesia utilization
Thanks
Every single person who worked with us was exceptional! We could not have had a
better experience or better care.
Very helpful and willing to communicate and collaborate with my puppy's new doctor,
here in Denver. Great and thorough care by all. Thank you!
I expected to feel lost and not connected in such a big system---but this was so wrong--we were treated with understanding and empathy in all areas. Thank you.
The medical staff have been simply fantastic. We've never felt rushed or uninformed.
They included us in every decision and has taken all the time necessary to explain
treatment options and necessary steps!
We are so pleased that we have a hospital of this quality for our dog. We can't
express our gratitude enough for all wonderful the care he has received.
The staff was very communicative and helpful, understanding and compassionate. I
have already recommended the hospital to 3 friends with Pets that need care.
Wednesday-October 1, 2014
Hospital Wide Meeting 9am-10am ACC 120
(2nd quarter update) 3:30-4:30pm ACC 120
Chair Massage 8:15-11:45am Exam Room 103
1:15-4:00pm Livestock Classroom
Thursday-October 2, 2014
CE Education: Poster/Seminars 9:30am-4pm ACC 120
Volunteer Banquet 5:30-7:00pm ACC 120
*Attendees will receive a formal invitation
Chair Massage 8:15-11:45am & 1:15-4:00pm Exam Room ACC103
Friday-October 3, 2014
All Hospital BBQ 11:30-2pm OUTSIDE *weather permitting*
*includes volleyball tournament West Side-between VTH & DMC
(start to organize your team)
*Plan B in the DMC Atrium
Parking and Other Options
Ride Transfort