The Young People`s Counselling Service

The Young People’s
Counselling Service
Elaine Bousfield
Managing Director of XENZONE Ltd
Providing Online and Face to Face support services across the UK
Phone: 0845 330 7090 Email: [email protected]
Aaron Sefi
Locality Manager for KOOTH.COM in Cornwall
Online and Face to Face Counselling, Support and Advice for Young People
Phone: 0845 330 7090 Email: [email protected]
XENZONE Ltd:
 Based in Manchester, but works over country in 14 different Local
Authority Areas – provides mainly online service (KOOTH.COM), but
also blended (face-to-face AND online) services. Cornwall is our
latest Local Authority to commission a blended service
 Set up in 2001 to help break down stigma attached to mental health
services
 KOOTH.COM is flagship service
 has won awards for delivery
 Works best as fully integrated service
 Provides gateway to other services (inc. f2f counselling)
 Attracts „hard to reach‟ and „under the radar‟ YP
www.KOOTH.COM

Young People can sign up themselves

Can go to waiting room to speak to counsellor

Text based – live or asynchronous messaging
Open 365 days a year: Out of Hours Service
12-10pm weekdays, 6-10pm weekends

Choose a Counsellor
…we use an interactive panel in 1-2-1 chat sessions
to share outcome tools and resources such as
worksheets
…we are increasingly being commissioned to provide blended
services offering face to face counselling in schools and
community settings as well as the online service.
We provide seamless referral routes into and between both
services…
…we use online referral forms that can be used for self- or
assisted referral. We also still use old fashioned phone calls
or posted letters!

Give a real insight into the issues young people
present with.

Can be broken down into sub-locations, age,
sex and ethnicity etc within each Local
Authority

Enable planning of resources to target issues
where they are needed the most.
KOOTH.com Cornw all
New Registrations: Online Counselling Service for Young People
Period 01 Jan 2012 to 17 May 2012
User Registrations by age
… this is an example from our new service in Cornwall,
which began on March 1st
12
KOOTH.com Cornw all
New Registrations: Online Counselling Service for Young People
Period 01 Jan 2012 to 17 May 2012
User Registrations by location
…we can also show presenting issues by location,
giving a sense of unique range of issues facing
towns and cities where we work in the UK
13
KOOTH.com Cornw all
New Registrations: Online Counselling Service for Young People
Period 01 Jan 2012 to 17 May 2012
User Registrations by “hear about”
….. we do most our integration work in schools.
As a service establishes itself we tend to reach more
complex older users – through A&E for example
14
We provide outcome-informed interventions in
our services, such as:
 cCBT
 Group Work
 DBT
 Humanistic therapies
 Family mediation
As well as our vital early detection work
through drop in support and advice
…we can use interactive panel to share
worksheets with young people
…we are already using similar measures to those utilised
in the CYP IAPT. Following is a breakdown of how we
have developed measures on KOOTH.com…
Use of Measures:
…YP present with
higher levels of distress
online….
…There is a general
downward shift in scores
(i.e. improvement), though
this is hard to capture in
drop-in work
Measuring therapeutic alliance with young
people:
...most YP experienced a good or
acceptable Alliance with their worker
(even those who only dropped in
once or twice)
…the vast majority experienced
feeling listened to
(of significant therapeutic effect)
 A GbOM can help
determine what
works for whom,
how and under what
circumstances
 user friendly version of goal measure utilised in
CYP IAPT.
 Funding from BACP to trial the measure to
develop for general use



Varied interventions requires range of outcome
tools
Going beyond “does it work or doesn’t it” to
more complex question of how it works, and
which bits work for which users
Using same tools online and face-to-face
builds up picture of which medium works best
for which presentations
Phone: 0845 330 7090
Email: [email protected]
Email: [email protected]