annual report - Community Living Belleville and Area

ANNUAL REPORT
2 0 11 -2 0 1 2
Building Inclusive and
A c c e s s ib le C om m u n it ie s
TABLE OF CONTENTS
1.
HIGHLIGHTS OF 2011-2012 .......................................................................... 3
2.
OUR MISSION, OUR VISION AND KEYS TO OUR VISION .......................................... 4
3.
2011-2012 BOARD OF GOVERNORS, ADMINISTRATION & COMMUNITY SERVICES ......... 5
4.
REPORT FROM THE EXECUTIVE DIRECTOR AND PRESIDENT OF THE BOARD ............... 6
5.
REPORT FROM THE DIRECTOR OF SERVICES ...................................................... 7
6.
REPORT FROM THE DIRECTOR OF HUMAN RESOURCES ........................................ 8
7.
REPORT FROM THE MANAGER, BUILDINGS & PROPERTY ....................................... 9
8.
REPORT FROM THE EXECUTIVE ASSISTANT ...................................................... 10
9.
REPORT FROM THE DIRECTOR OF FINANCE ..................................................... 11
10. DONORS AND FUNDING ACKNOWLEDGEMENTS ................................................. 13
11. THANKS TO THE SPONSORS OF THE MAYORS’ CHALLENGE GOLF TOURNAMENT ........ 14
12. MEMBERSHIP APPLICATION ......................................................................... 15
13. HOW YOU CAN MAKE A DIFFERENCE ................................................... Back Cover
Page 1
HIGHLIGHTS OF 2011-2012
Celebrated our 60th Anniversary (1951-2011)
Incorporated as Community Living Belleville and Area
Hosted a celebration of Community Life
Celebrated Community Living Month in May
Supported 86 people with full-time residential opportunities
Supported 22 children and their families through the Families First program
Supported 11 children and their families through the Out-of-Home Respite program
Supported six young adults with Community Participation Supports
Supported 57 people to be involved in connections within the community
Supported community families through the Positive Parenting Stepping Stones Program
Developed a Succession Planning process
Sold one home and built one new home
CQL reported very satisfactory findings on our Responsive Services and Community Life
Hired a new Director of Human Resources
Received a NEER rebate from the WSIB
Hired 13 new direct support staff
Posted 30 positions internally
Continued to work with a local network for a province-wide Rotary at Work initiative
Produced 22,500 KWh of electricity and sold to Ontario Power Authority at 80.2 cents per KWh
Purchased a new minibus and a medium sized conversion van
Performed renovations, repairs and upgrades on properties
Winner of a Community Living Ontario newsletter award
Hosted a successful 28th Annual Mayors’ Challenge Golf Tournament
Ran a successful United Way campaign
Created a Facebook fan page
Balanced our budget
Our front cover features a photo of the map we created to depict our
community connections.
Page 2
OUR MISSION
Community Living Belleville and Area exists to provide quality supports to people with intellectual
disabilities and to facilitate their full inclusion in community life. Community Living Belleville and
Area is also mandated to educate the larger community and to advocate wherever necessary on
behalf of people with intellectual disabilities and their families.
OUR VISION
Community Living Belleville and Area envisions a
community where everyone belongs and all people are
valued and respected as participating and contributing members.
KEYS TO OUR VISION
We Believe ...

All people have unique gifts, talents and
capabilities, and opportunities to share these with
other people.

All people have dreams and hopes and the freedom
to pursue them.

All people are empowered to have control over
their own lives and need information, knowledge,
experience and opportunities to make informed
decisions and to decide when and where to share
their personal information.

All people have the right to live life the way they
choose, with reasonable risk, and to experience
ownership, self worth, value, dignity and privacy.

All people with disabilities will know and be known
by their neighbours, fellow students and coworkers. They will make friends and share
intimacy. Everyone deserves to love and to be
loved.

All people deserve the best possible health and
opportunities to access supports and services in the
community of their choice.
Page 3
2 01 1 - 2 0 12
Board of Governors
Tom Raycroft, President
Paul Richardson, Vice-President
Harold Brennan, Secretary/Treasurer
Martha Carr, Past President
Ian Acton
Janice Daley
Evan Leuty
April Nelles
Martin Smit
Administration
John B. Klassen
Executive Director
Jim Burgess
Manager – Buildings & Property
Patti Gillman
Executive Assistant
Barb Golden
Office Assistant/Receptionist
Janice Lynch
Finance-HR Assistant
Steve Ollerenshaw
Director of Finance
Katherine Potts
Director of Human Resources
Community Services
Managers
Justina Rigsby
Finance Officer
Christine Semark
Director of Services
Janet Chouinard
Sandra Coates
Tom DeHaan
Wendy Farrell
Donna McKeown
Jim Mortlock
Michele Macfarlane
Irene Robbins
Sue Valentine
Hilary Tugwood
Advisor – Person Directed Planning
Sharon Wright
Manager of Community Development and
Volunteer Services
Sherry Diamond
Co-Ordinator, Families First
Page 4
REPORT FROM THE PRESIDENT AND
THE EXECUTIVE DIRECTOR
“Community Living Belleville and Area envisions a community where everyone belongs and all
people are valued and respected as participating and contributing members.”
It is good to be reminded of our Vision and to reflect on its meaning. Does it describe what we
strive for in our work and in our practices? Are we any closer to our Vision than we were a year
ago? What can/must we do to bring us closer?
We live in interesting times. We could lament the lack of adequate funding, the growing number
of people on waitlists for supports and services, increased expectations from our funders for
compliance to regulations and so on. We might then draw the conclusion that we cannot possibly
make progress in realizing our Vision in light of these very real challenges.
That is not our approach at Community Living Belleville and Area. We don’t react in defeatism to
our changing world and the challenges that appear as obstacles before us. It is true that we have
had no increase in funding for the past two years. As we reported last year, this forces us to
consider what we can do differently so that we can continue to provide quality services and
supports. With the growing number of people waiting for services this continues to present a very
real and daunting challenge but we will not recoil in defeatism and take on an attitude of “can’t”.
We are once again proud to report on a good year. We were able to make significant progress on
our strategic goals as established in our last strategic plan.

Our quality enhancement focus in the furtherance of our four-year accreditation award has
continued. The Council on Quality and Leadership reviewed our Responsive Services and
Community Life and reported very satisfactory findings.

With the Ministry of Community and Social Services’ approval, we were able to sell one of
our older homes in Belleville and use the proceeds from that sale to purchase a newly
constructed, fully accessible home designed to B3 Building Code specifications. This adds
to our urban housing options for people.

We have continued to build on our range of flexible community-based supports in response
to the personal preferences and individual needs of people.

We have developed a succession planning process which includes a leadership development
and mentoring program recognizing our aging workforce and evolving organizational
culture.

We continue to build on community awareness of our work and service to the people of
this area. Positive partnerships continue to be forged and strengthened and we now
operate under the name Community Living Belleville and Area, a name that better reflects
what we value, believe in and do day to day.
This has been another very busy year. We were able to stay within our budget. Most important of
all, we assisted and supported people in their own homes to be part of a welcoming community,
enjoying healthy relationships with other people and making meaningful contributions to society
and the community through work and volunteerism.
We thank all our staff for their dedication in the fulfillment of our Mission and that is “…to provide
quality supports to people with intellectual disabilities and to facilitate their full inclusion in
community life”.
Page 5
We also want to acknowledge and extend our appreciation to our many volunteers and friends who
give freely of their time and resources for the direct benefit of people we support and their
families. This includes our Board of Governors who represents the organization and provides a
critical link to the community at large.
Respectfully submitted,
John B. Klassen
Executive Director
Tom Raycroft
President, Board of Governors
REPORT FROM THE DIRECTOR OF SERVICES
This past year was again a year of successes and celebrations. We started last year with the
review of our Responsive Services and a celebration of Community Life with the Council on
Quality and Leadership. This focused on how person directed outcomes for people supported
impact on our community and the development of social capital. The partnerships that
develop and the leadership roles this organization has in our community build social capital
and increase community life. The celebration of Community Life was hosted on April 18, 2011
at the Belleville Public Library and John M. Parrott Art Gallery. Twelve of our community
partners shared their experience around our partnerships and how these have impacted on
their lives and businesses. Presently, 57 of the people we support are involved in connections
within the Belleville community. We are very proud to continue to meet the standards of the
Council on Quality and Leadership.
One of our strategic goals is to continue to support people who express a preference to live in
the city of Belleville and with less people. This past year we sold one of our older homes and
purchased a new three-bedroom bungalow in the west end of Belleville. This was a group
project involving the men who would be living in the home, support staff, the builder, our
Manager of Buildings and Property, a Community Services Manager and the Director of
Services. This is a custom home to ensure total accessibility and independence for the men
living there.
Community Living Belleville and Area is supporting 86 people full time between 16 community
homes, two apartments and seven Associate Families. In addition, another seven families
have been approved as Associate Families to provide respite for children and adults.
Community Participation Supports are provided to six young adults living with their families in
the Belleville community. They join in with our Rec and Leisure Program as well as some
volunteer roles, jobs and connections in our community.
The Out of Home Respite Program supports 11 children with enhanced respite on weekends
and school breaks. Another 22 families and their children are supported through Families First
to develop skills and relationships that support a strong family unit.
Page 6
Community Living Belleville and Area supports community families with youth with disabilities
through the Positive Parenting Stepping Stones Program. We have two certified instructors
who conduct individual sessions as well as group sessions.
This organization has taken the lead, while partnering with other organizations, in supporting
the Rotary at Work initiative to encourage employers in the community to offer employment
opportunities to people with disabilities.
The above is a very brief synopsis of some of our areas of support. We continue to have a very
prominent role in our community and continue to receive calls around developing unique
support options.
Community Living Belleville and Area celebrated 60 years of service this past fall with a
celebration ceremony on the beautiful outside property at 91 Millennium Parkway. As we
looked back over the years we recognized the changes in support models, the ages of people
we support, their backgrounds, the unique requests around support and the diversity we have
developed in response to people’s needs. We are very proud to have recognized that there is
one prominent focus that has never changed. This organization has always truly cared about
people and has ensured that quality supports were provided to ensure that people lived
happier and healthier lives.
Sixty years of excellence!
Chris Semark
Director of Services
REPORT FROM THE DIRECTOR OF HUMAN
RESOURCES
Management and staff at Community Living Belleville and Area have a lot of successes to
celebrate and I would like to take this opportunity to thank everyone for their dedication and
commitment. Human Resources has also seen change in the last year with my appointment as
Director of Human Resources in January 2012. Below are some of the highlights from the
year:

Due to our ongoing efforts to maintain a safe and healthy workplace, Community Living
Belleville and Area was awarded another NEER rebate from the WSIB of approximately
$8,000. Our performance index rose this year to a 4.0 due to some more serious injuries.
We will likely not receive a rebate during the next fiscal year.
Page 7

Celebrations were held for our Quarter Century Club where we recognized our 25 year
plus staff for their commitment, dedication and service excellence. A total of 23 staff
were recognized who have cumulatively contributed over 780 years of service.

We have selected the candidates for the Leadership Trainee program: Jennifer Wickett,
Tracey Fisher and Jennifer Abrams will be the first to start in the training program. The
goal is to ensure we are providing developmental opportunities to ready our staff for
future management openings.

The Collective Agreement was ratified in October 2011 for a term of 3 years from March
2011 - March 2014.

A new benefit contract was entered into with Desjardins Financial Security in October
2011. An interface was developed to electronically transmit benefit data which has been
successfully running since March 2012.

We hired 13 new direct support staff. There were 13 terminations during this fiscal year.
The total staffing complement at fiscal year end March 31, 2012 stood at 215.

During this fiscal year, 30 positions were posted internally.

Core Competencies Project – In 2007 MCSS convened an expert panel to make
recommendations to improve and sustain a quality workforce in the developmental
services sector. Part of the Human resources strategy included a sub-committee that
focused on Core Competencies. The intention of the project is to recognize the
professional nature of the direct support work, enable and facilitate professional
development and to recruit the right people. We have signed on to be a part of the phase
two implementation and will attend information sessions and training throughout the
second and third quarter of 12-13.
Thank you for the wonderful start and I look forward to many more successes in the upcoming
year!
Katherine Potts
Director of Human Resources
REPORT FROM THE MANAGER, BUILDINGS AND
PROPERTY
Last year, I reported that we installed solar electrical panels on the roofs of four community
homes with funds granted through the Renewable Energy Initiative. That was a Federal and
Provincial sponsored program which involved one-time funding arrangements. For the
2011/12 fiscal period, 22,500 KWh of electricity were produced and sold to the Ontario Power
Authority at 80.2 cents per KWh. Those sales brought in around $18,000 which will be used
for buildings and properties maintenance throughout the agency. If we are that successful
every year for the duration of our 20 year contract with the OPA, we would well exceed the
original income forecast.
One of our community homes was sold during the year and this made way for the acquisition
of a new build. The home that was sold sits at 115 Queen Street and is an aged bungalow on
a long narrow lot. Use of this home was limited and we found a need for more versatility
Page 8
which led to the construction of a three-bedroom bungalow at 128 Birch Street. This new
residence was built to B3 occupancy class standards that include fire safety features such as a
sprinkler system and fire rated separations throughout. The home is spacious and well
designed to suit the needs of the people we support. We took occupancy at the end of March
2012.
Our properties currently include 13 rural homes, five urban homes and our
administration building.
Various small building projects were completed including: two new roofs, new doors, new
windows, reflective plastic window film, some water works upgrades, a couple of new
furnaces with air conditioning systems, new pool heater, some new insulation, foundation
repair and minor building renovations. I should point out that we are very green in our
thinking when it comes to buildings and property investments. Whether it be new
acquisitions or revitalizing the old, energy efficiency and conservation are very important
considerations that can have long-term cost savings effects.
Our vehicle fleet was enhanced near the end of the fiscal year with some one-time funding
for a minibus and a medium sized conversion van. The timing of this was excellent as our
oldest fleet vehicle – a 1998 Ford minibus with well over 300,000 kilometers travelled - is very
close to retirement. Until that retirement, this brings our fleet number up to 12 accessible
vehicles and 5 non-accessible vehicles for use with the people we support.
Jim Burgess
Manager – Buildings & Property
REPORT FROM THE EXECUTIVE ASSISTANT
It’s been another splendid year at Community Living Belleville and Area, where so many good
things were accomplished. They include:

We hosted a 60th Anniversary celebration in September 2011.

We incorporated as Community Living Belleville and Area, joining 117 Community Living
associations in Ontario.

Mayor Neil Ellis proclaimed May 2011 as Community Living Month in Belleville.

Our PlainTalk newsletter received a Community Living Ontario newsletter award for the
article “Respect and Dignity: ‘Til Death Do Us Part.”

We continued to make improvements to our corporate website, including the introduction
of Essential Accessibility software to ensure that the website is accessible to people with
disabilities.

We created a Facebook page.
Page 9

We continued to make the most of our corporate intranet site, adding announcements and
other information on a timely basis, so that our staff and people we support were kept
apprised of corporate news and events.

We held a successful 28th Annual Mayors’ Challenge Golf Tournament.

We held a successful Annual General Meeting, with special guest speaker Michael
Kendrick.

We shared our space at 91 Millennium Parkway with various groups and organizations.

We hosted a Registered Disability Savings Plan (RDSP) Information Session.

We ran a successful United Way campaign.

Thanks to a generous donation from Union Gas–A Spectra Energy Company, we donated
two literature/brochure stands to the Belleville Public Library and John M. Parrott Art
Gallery.

The RBC Foundation made a generous donation to Community Living Belleville and Area
that will enhance our “Outcomes Support Fund.” Established in 2011 by our Board of
Governors, the Outcomes Support Fund provides people supported by Community Living
Belleville and Area with financial assistance so that they can achieve their personal
outcomes and realize their dreams and aspirations.
I look forward to the challenges and opportunities of the year ahead.
Patti Gillman
Executive Assistant
REPORT FROM THE DIRECTOR OF FINANCE
Revenue
2011-2012
Government Subsidies
Fees and Recoveries
Total Revenues
$10,943,356
$ 962,053
$11,905,408
$10,739,918
$ 1,186,216
$11,926,134
Salaries and Benefits
Direct Operating Expenditures
Total Expenditures
$ 9,564,608
$ 2,340,800
$ 11,905,408
$ 9,516,679
$ 2,343,700
$11,860,379
Surplus
$
$
2010-2011
Expenditures
Page 10
-
65,755
Where the Money was Spent
E
1%
D
2%
B
6%
C
3%
F
2%
G
11%
A
75%
A – Residential
B – Associate Family
C – Community Participation Supports
D – Respite
E – Training
F – Property & Transportation
G – Administration & Board of Governors
H o w t h e M o n e y w a s Sp e n t
Direct Operating Expenditures
20%
Wages and Benefits
80%
Steve Ollerenshaw
Director of Finance
Page 11
DONORS AND FUNDING
We would like to thank the following individual and corporate donors for their generosity
and continued support of Community Living Belleville and Area.
Individual Harold Brennan Earl Burke Beverly Campbell Kevin Clarke Ted Coates Dave Cochrane Thomas DeHaan David Deyman Leona Dombrowsky Reggie Downing Jim Dunlop John Farrell Joan Greenwood Tony Guerrera David Hider John B. Klassen Brian Knudsen Evan Leuty Matthew Maguire Mary Maidment Elizabeth and John McDonald Mark McFaul Deryk McGrath Chad McLean Linda Murrins Geraldine O’Meara Eric Paul Rick Phillips Robert Preston Robert Quaiff Tom Raycroft Paul Reed Cathy Reynolds Paul Richardson Patricia Ross Richard Shannon Stewart Smith Tyler Steed Georgina Thompson Tony Truman Greg Tucker Miriam Uhrstrom Elaine Wilkinson Corporate Ace Pumping Alarm Systems Amer Sports Canada Inc. Bell Canada Belleville Cemetery Co. BMO Capital Markets Burke Funeral Homes CIBC City of Belleville City of Quinte West DCB Business Systems Group Inc. Exxon Mobil Chemical Canada Ltd G.D. Jewell Engineering Inc. Giant Tiger #64 Hastings County Ken Cassidy Electric Ltd. Lexassist Management Inc. LifeLabs Manulife Financial McDougall Insurance Medigas Montgomery Fleet Services Motion Specialties Paul Kelly (1993) Limited Peter Smith Chevrolet Cadillac Ltd. Plainfield Employees Association Procter & Gamble Inc. Quinte Floortrends Ltd. Quinte Trading Company Limited RBC Foundation Rentx Transportation Services Corp. Shurtleff Interiors & Building Serv Smylie's Your Independent Grocer Stevenson & Hunt T.A.S. Communications Vancouver Foundation Veridian Connections Wilkinson & Company LLP Williams Hotels (2004) Limited
We are funded by the Ontario Ministry of Community and Social Services; Ontario Ministry of Children and Youth
Services; Ontario Ministry of Health and Long-Term Care.
*The 2011-12 Annual Report lists all donors who made gifts between April 1, 2011 and March 31, 2012. If you
discover an error or omission, please accept our sincere apologies and contact us so that we may change our
records.
Page 12
MEMBERSHIP APPLICATION
Community Living Belleville and Area is looking for community members
who support the Mission and Vision of our organization. If you would
like to become a member, please complete the following form.
Membership Fee:
$20.00 General Membership (1 vote)
$20.00 Associate Membership (no vote)
Your active annual membership entitles you to:
 Membership in Community Living Ontario, a provincial federation of
more than 12,000 individuals who have an intellectual disability,
families, volunteers, concerned citizens and organizations;
 Community Living Belleville and Area newsletters and mailings;
 Notice of Annual General Meetings in June; and
 The right to vote at the Annual General Meeting (General
Membership).
The Membership Year begins April 1st and ends March 31st. In order to be
eligible to vote at the Annual General meeting in June, your membership
must be purchased by April 1st.
To be a voting member, you must:
 Be at least 18 years of age;
 Support the Mission and Vision of Community Living Belleville and
Area;
 NOT be an employee or former employee of Community Living
Belleville and Area or a spouse thereof;
 Pay the annual membership fee.
Our Vision
Community Living Belleville
and Area envisions a
community where everyone
belongs and all people are
valued and respected as
participating and contributing
members.
Our Mission
Community Living Belleville
and Area exists to provide
quality supports to people
with intellectual disabilities
and to facilitate their full
inclusion in community life.
Community Living Belleville
and Area is also mandated to
educate the larger community
and to advocate wherever
necessary on behalf of people
with intellectual disabilities
and their families.
Name:
Company Name:
Address:
City/Province:
Postal Code
Phone
E-Mail:
Community Living Belleville and Area does not share its membership list with any outside source. If
you consent to have Community Living Belleville and Area share your contact information on mailing
lists provided to Community Living Ontario and the Canadian Association for Community Living, please
check here

Payment Options:
Cheque (made payable to Community Living Belleville and Area)
Credit Card (Visa or MasterCard)
Number: __________/___________/__________/__________ Expiry Date: ____ / ____
Name of Card Holder: _______________________ Signature: ______________________
Please send your payment and completed Membership Application to:
Patti Gillman
Community Living Belleville and Area
91 Millennium Parkway, Belleville, ON K8N 4Z5
HOW YOU CAN MAKE A DIFFERENCE
Reward Yourself … Volunteer Today!
“A volunteer is a person who believes that people can make a difference and is willing to prove it”—
Anonymous
Community Living Belleville and Area has a Volunteer Program that matches people from our
community with the people we support. These intentional matches may eventually lead to more
opportunities for informal relationships and thereby contribute to an improved quality of life for
people with disabilities. The Volunteer Program also offers opportunities in many other areas within
the agency. These experiences directly and indirectly enhance the lives of the people we support.
Volunteering time is a gift worth celebrating. Whether you can provide friendship, have a coffee, read
a book or assist in the areas of entertainment, fundraising activities, administration or Board
membership, we welcome your interest in volunteerism! To learn more about volunteering at
Community Living Belleville and Area, please contact:
Sharon Wright, Manager of Community Development and Outreach - 613.969.7407, Ext. 22
Donate!
“What a privilege to be here on the planet to contribute your unique donation to humankind”—Morris Dees
Your gift to Community Living Belleville and Area can make a real difference in the lives of people we
support. We rely on the generous donations of individuals, families and corporate friends. Each gift is
important and makes a difference to our success. We encourage you to contribute to Community Living
Belleville and Area in any way and in any amount you choose. There are many ways to donate,
including an In Memoriam donation, a donation in honour of a special occasion or through planned
giving. All donors receive a charitable tax receipt for income tax purposes. To learn more about
donating to Community Living Belleville and Area, please contact:
Steve Ollerenshaw, Director of Finance - 613.969.7407, Ext. 24
Become a Member!
“Be the change you want to see in the world”—Mahatma Gandhi
Community Living Belleville and Area is looking for community members who support the organization’s
mission. If you would like to become a member, please complete the Membership Form in this Annual
Report or contact:
Patti Gillman, Executive Assistant – 613.969.7407, Ext. 30