NotifyLink Client Setup - ETS: Help Desk

Enterprise Technology Services
Rev2.1 2011.08.10
NotifyLink Setup
Table of Contents
NotifyLink Setup ............................................................................................................... 1
NotifyLink Web Console Configuration ......................................................................... 1
BlackBerry Installation and Configuration ................................................................... 7
Palm OS Installation and Configuration ...................................................................... 10
Palm Pre and Pixi Configuration .................................................................................. 12
Windows Mobile Installation and Configuration (Non ActiveSync) ......................... 14
Windows Mobile Installation and Configuration (ActiveSync) ................................. 16
iPhone Installation and Configuration ......................................................................... 18
Android Installation and Configuration (Non ActiveSync TouchDown) .................. 21
Android Installation and Configuration (ActiveSync) ................................................ 30
Troubleshooting Tool ..................................................................................................... 34
NotifyLink User and Installation Guides...................................................................... 35
Contact Info ..................................................................................................................... 35
Upon receiving the e-mail confirmation from ETS Help Desk about your service
activation you will be directed to login to the NotifyLink Enterprise Client to configure
your settings.
NotifyLink Web Console Configuration
1) Open your Web browser and navigate to https://notify.sdsu.edu/client.
2) A pop up window appears.
3) Type in your username (SDSU complete e-mail address) and password provided in the
confirmation e-mail and click the Submit button.
Page 1 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
4) A pop up window appears.
5) Click on Accounts.
6)
7)
8)
9)
A pop up window appears.
Under Client Login Information enter a new password for the client Web interface.
Click Apply Changes.
Click Close.
Page 2 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Enable Sender Email
Address: Can be used if
you have an alias (e.g.
[email protected])
Set new password.
NotifyLink Client
Web configuration
access. (Required)
Page 3 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
10) Select the PIM tab from the top.
11) A popup window appears.
12) By selecting Calendar, Contacts and Tasks, you can choose which types of items will be
synched. The ETS Help Desk recommends that you begin by synching the Calendar
only. Default is sync all services, we will instruct you to deselect Contacts and Tasks. If
you make no choice, all your contacts, tasks and calendar items will be removed on your
mobile device and replaced with what is in Meeting Maker by default. (Not all devices
mobile devices support task synchronization. That option might be grayed out based on
your device type.)
13) Click on Contacts.
14) A popup window appears.
15) Uncheck Synchronize contacts with the device.
16) Click Apply Changes.
17) Click Close.
Page 4 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
18) Click on Tasks.
19) A popup window appears.
20) Uncheck Synchronize tasks with the device. (Not all devices support Task
synchronization, your option to Synchronize tasks with this device might be grayed out.)
21) Click Apply Changes.
22) Click Close.
Page 5 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
23) Click the General tab.
24) Click the Device button.
25) A popup window appears.
26) Write down the Authentication Password: This is entered into your mobile device later.
27) Click close.
28) You are now ready to configure your mobile device. (Please skip to the section that
pertains to your mobile device.)
Page 6 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
BlackBerry Installation and Configuration
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items.
1) Open the Internet Browser on the mobile device and select Go To… from the browser
menu. Enter the URL http://notifylink.notify.net/ota.asp and select OK.
2) Select the BlackBerry Devices link.
3) Choose the Notify BlackBerry Installer software and select the Download button. A bar
showing the download progression displays.
4) Open the Notify BlackBerry Installer located on the BlackBerry device.
5) Select Check for Updates to access the server and check for the latest versions of the
NotifyLink applications.
6) Enter your NotifyLink registration e-mail address and select OK. This is the address
associated with your e-mail account on the server and the address with which you will
register the device after installation.
7) You need your ETS confirmation e-mail to continue.
Page 7 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
8) Your NotifyLink user account, which references this e-mail address, must be registered
and active on the server before you can download.
9) Registration e-mail can also be updated by choosing the Advanced option on the Notify
BlackBerry Installer menu.
10) Place a check in the box beside the application(s) you wish to download and install.
11) Select Continue from the installer screen or Perform Updates from the menu to begin
downloading.
12) When the download is complete, reset the device. The device can also be reset by
removing the battery.
13) You are now ready to register the device.
Registering Your Device
Until a device is registered, the NotifyLink application will not synchronize Email and
PIM. The registration process identifies you as a valid user on the NotifyLink Enterprise
Server and allows you to begin using NotifyLink to synchronize the data between your
device and your computer. Registering the device consists of:
•
Entering your Email: address and an Authentication Password:
The Authentication Password is a case-sensitive password assigned by the administrator
from the NotifyLink Server.
•
Choosing a Network Setting appropriate for your device.
Network Setting is the network protocol used by your device. The setting will depend on
your device model and the carrier you use.
•
Performing an initial PIM synchronization.
Page 8 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Backup before you register. The initial sync will remove all existing PIM items on the
device and replace them with items from the server. If there are PIM data on the device
that are not on the server, you should back up prior to carrying out this step.
Where to find your Authentication Password: You can check the authentication
password for your account from the client web. From the NotifyLink Client Web, choose
General > Device.
14) Open the NotifyLink application. The screen will say “Unregistered” in the header until
registration is completed.
15) Select Register from the menu.
16) Enter your Email: address and Authentication Password: as they appear on the server.
17) Use the space bar or scroll bar to place a check in the box beside any/all of the items to be
synchronized. (Warning, checking all boxes will remove existing Calendar, Contacts and
Tasks from the device and replace it with information from the Meeting Maker server.)
18) Select Register from the menu.
19) Allow the HTTP connection on the pop-up screen. This is a very important step, as the
registration will fail if you deny the connection. Follow the directions below carefully:
a. Under Don’t ask this again for: use the space bar to place a check beside the box that
reads all http connections.
b. Select the Allow this connection option.
20) The screen will say “Registering” in the header until the registration is complete. When
it is finished, registration messages arrive on the device and the application will setup
your mailbox information and place you in the Inbox.
21) The initial NotifyLink sync after the NotifyLink Enterprise Client setup may take up to
twenty (20) minutes. Installation Complete. You will find your appointments, e-mail
and contacts by selecting the corresponding application on your mobile device.
Page 9 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Palm OS Installation and Configuration
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items.
1) From a Web browser on the device, browse to the NotifyLink Over-The-Air Client
Installation page, http://notifylink.notify.net/ota.asp
2) Click on Palm OS Based Devices. When prompted, save the file, “nlinstall.prc” to your
device.
3) Once the download is complete, you will be prompted with the message: “Do you want to
accept ‘nlinstall’ into Applications?” Select Yes to accept this.
4) Open the NotifyLink Install application located on the Palm device’s desktop.
5) Choose Scheduled Push and select Install. It may take a few minutes to install all of the
files needed for NotifyLink to run.
6) When the download and installation has completed, you will be prompted to reset the
device. (NotifyLink may not function correctly if you do not reset your device after
installation.)
7) You are now ready to register the device.
Registering Your Device
Until a device is registered, the NotifyLink application will not synchronize e-mail and
PIM. The registration process identifies you as a valid user on the NotifyLink Server and
allows you to begin using NotifyLink to synchronize the data between your device and
your computer. Registering the device consists of:
•
•
Entering your Email Address and an Authentication Password.
Performing an initial PIM synchronization.
Backup before you register. The initial sync will remove all existing PIM items on the
device and replace them with items from the server. If there are PIM data on the device
that are not on the server, you should back up prior to carrying out this step.
Where to find your Authentication Password: You can check the authentication
password for your account from the client Web. From the NotifyLink Client Web,
choose General > Device.
8) Select the NotifyLink icon from the Palm Home screen.
Page 10 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
9) Enter your Email Address and Authentication Password as they appear on the server.
10) Select Register.
11) Once registration is complete, you will be prompted to check for registration messages.
A welcome message is sent to the device Inbox and you are then prompted to perform the
initial synchronization (OTA Load) for the device.
12) Select the PIM type(s) for which you are requesting an OTA Load:
Calendar
Contacts
Tasks
13) Select Send
Page 11 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Palm Pre and Pixi Configuration
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items.
22) Tap the e-mail icon on your phone.
23) The following screen appears.
24) Tap the Email tab and select Manual Setup
25) The following screen appears.
26) Select MAIL TYPE Exchange (EAS)
Page 12 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
27) Enter EMAIL ADDRESS
28) Enter INCOMING MAIL SERVER use https://notify.sdsu.edu
29) Enter the PASSWORD use the Authentication Password: from the NotifyLink
Enterprise Client.
30) Tap Sign In
31) The following screen appears and installation is complete. You will find your
appointments, e-mail and contacts by selecting the corresponding application on
your mobile device.
Page 13 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Windows Mobile Installation and Configuration (Non ActiveSync)
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items. Use Non ActiveSync for accounts created before 6/1/2010. For
accounts created after 6/1/2001, please use the ActiveSync method.
1) From a Web browser on the device, go to the following site:
http://notifylink.notify.net/ota.asp
2) Select the Windows Mobile Devices link.
3) At the download prompt, select Yes to begin the transfer.
NOTE: If you wish to change the save location, click Save As… and select a new
location. If the file does not launch automatically, launch it from the saved location.
4) If you are prompted with a security warning, click Yes to continue the installation.
5) Installation is complete. The NotifyLink icons appear on the Start/Programs menu.
Proceed to instructions for registering your device.
Registering Your Device
Until a device is registered, the NotifyLink application will not synchronize Email and
PIM. The registration process identifies you as a valid user on the NotifyLink Server and
allows you to begin using NotifyLink to synchronize the data between your device and
your computer. Registering the device consists of:
•
•
Entering your Email Address: and an Authentication Password:
Performing an initial PIM synchronization.
Backup before you register. The initial sync will remove all existing PIM items on the
device and replace them with items from the server. If there are PIM data on the device
that are not on the server, you should back up prior to carrying out this step.
Page 14 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Where to find your Authentication Password: You can check the authentication
password for your account from the client Web. From the NotifyLink Client Web,
choose General > Device.
1) Select Start > Programs > NotifyLink Preferences > Registration
NotifyLink Preferences menu prior
NotifyLink Registration Screen
2) Type your Email Address: and Authentication Password: as they appear on the server.
3) Select Register.
4) Answer Yes to check for registration messages. A welcome message is sent to the device
Inbox and you’ll be prompted to perform the initial synchronization for the device.
Perform the Initial Sync:
NOTE: An initial sync will remove all existing PIM items on the device and replace
them with items from the server. If there are PIM data on the device that are not on the
server, you should back up prior to carrying out this step.
5) Place a check in the box beside any/all of the items to be synchronized:
□ Calendar
□ Contacts
□ Tasks
6) Select Send. Items will begin to appear on your phone after 15 to 20 minutes. Installation
complete. You will find your appointments, e-mail and contacts by selecting the
corresponding application on your mobile device.
Page 15 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Windows Mobile Installation and Configuration (ActiveSync)
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items. Use Non ActiveSync for accounts created before 6/1/2010. For
accounts created after 6/1/2010, please use the ActiveSync method.
Before You Begin
Have the following information ready:
•
NotifyLink server address use notify.sdsu.edu
•
Your e-mail address that you provided in the NotifyLink account request
•
Your Authentication Password found in the NotifyLink Client Web
PIM items existing on the device prior to account setup remain on the device after the
initial synchronization. Existing items for any PIM item type (calendar, contacts, tasks)
that you choose to synchronize will also be sent down to the ActiveSync server. This
could result in duplicates on the device and server if you maintained the same events,
contacts or tasks in both places prior to creating the ActiveSync account.
If you remove your ActiveSync account or disable the synchronization of a particular
PIM type, all associated PIM items, even those that existed on the device prior to the
account creation, will be removed from the device.
Troubleshooting Issue: Registration fails to complete – see NotifyLink Technical Support
article Knowledge Base article #1159
Setup Your ActiveSync Account on the Device
1) Select Start > Programs > ActiveSync
2) From the text on the ActiveSync screen, click on the link: set up your device to sync
with it or select Menu > Add Server Source.
3) Depending on the OS version of your device, you may be prompted for your e-mail
address. Enter the address and tap Next. This is for the purpose of auto-detecting the
Exchange Server and although this is not supported, you must make an entry.
4) Enter the following information. The order in which you enter it may vary by OS
version:
Server address: – Enter the address of the NotifyLink server use notify.sdsu.edu
User name: – Enter the full email address of your mail account
Password: – Enter the Authentication Password
Domain: – Leave blank
Save password – Mark this check box
5) Tap Next to continue.
6) Mark the SSL check box then tap Next.
7) Place a check in the box beside any/all of the items to be synchronized:
□ Contacts
□ Calendar
□ E-mail
□ Tasks
Page 16 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
8) Tap Finish. A status bar appears indicating that the device has started synchronizing.
You will see information about the data that is synchronizing.
9) Note: As synchronization begins, a pop-up dialog informs you that the server must
enforce security policies to continue synchronizing. Tap OK. If you tap Cancel,
synchronization will stop and you will not be able to continue the account setup process.
Installation complete. You will find your appointments, e-mail and contacts by selecting
the corresponding application on your mobile device.
Page 17 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
iPhone Installation and Configuration
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items.
1) Select the Settings icon from the device’s Home Screen.
2) Select Mail, Contacts, Calendars > Add Account… > Microsoft Exchange
Page 18 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
3) Enter the registration credentials. See Figure 1
Email – E-mail address of your SDSU e-mail account (e.g. [email protected]).
Domain – Leave blank.
Username – E-mail address of your SDSU e-mail account (e.g. [email protected]).
Password – Authentication Password as it appears on the NotifyLink Enterprise Client
General Tab > Device (See Figure 2).
Description– Accept the default or type a descriptive name for the account.
Figure 1
Figure 2
4) Tap Next.
5) In the Server field, enter notify.sdsu.edu
6) Tap Next.
7) If your device had contact and calendar data on it prior to registration, Contacts and
Calendars synchronization will default to OFF to prevent existing data from being
removed.
•
Turn Calendars ON. Optionally, if you would like to sync Contacts, change the
setting to ON and then tap Done.
Page 19 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Note: You can change this setting at any time. From the Home screen, tap Settings >
Mail, Contacts, Calendars. Then tap your account.
Installation complete. You will find your appointments, e-mail and contacts by selecting
the corresponding application on your mobile device.
Page 20 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Android Installation and Configuration (Non ActiveSync TouchDown)
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items. Use Non ActiveSync TouchDown Installation and Configuration
instructions for accounts created before 10/1/2010. For accounts created after
10/1/2010, please use the ActiveSync method.
TouchDown™, by NitroDesk, Inc., is a device application for Android that:
• Connects Android devices with compatible ActiveSync-supported servers for
retrieving
e-mail, contacts, calendars, and tasks
• Equips the Android with essential mobile device security features
A certified NotifyLink connection with an Android device requires that the device be
equipped with the Touchdown™ device client. A TouchDown license can be purchased
from Notify Technology Corporation and the application downloaded from the
NotifyLink Enterprise Client page.
Follow the steps outlined below for equipping devices with TouchDown:
Requirements:
• Supported Android devices (Listed at http://notifylink.notify.net/Android.asp)
• Supported Android Operating System versions: 1.5, 1.6, 2.0, 2.01, or 2.1
• Touchdown version 5.1.0021
Prepare Android devices for the TouchDown application
A. Enable the ‘Allow installation of non-Market applications’ option on the device
This is required since you are obtaining the application from the NotifyLink Enterprise
Client page instead of the Android Market.
Important! When you complete the installation of TouchDown, you should return to this
setting and disable it (uncheck the box).
• From the device Home screen, tap Settings, Applications
• Tap the Unknown sources option and accept the terms by tapping OK. The box
next to the Unknown sources option will display a green check when enabled.
Page 21 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
B. The device’s Android operating system version will determine which TouchDown
edition you download
• From the device Home screen, tap Settings, About phone
• Scroll down to Firmware version and note the value.
Android OS 1.5 and 1.6 – Download TouchDown v5.1, Exchange by TouchDown
Edition
Android OS 2.0 and above – Download TouchDown v5.1, Exchange for Android 2.0/2.1
Edition
Download and Activate the TouchDown application
If you have a version of TouchDown on your device that you obtained from another
source, you must remove it and download the edition provided on the NotifyLink web
site. There is no purchase required in this case. Simply use the license you already have
to activate the NotifyLink copy.
To remove TouchDown from your device:
• From the device Home screen, tap Settings, Applications, Manage applications
• Select TouchDown, then tap Uninstall
Step 1: From your device’s browser navigate to
http://notifylink.notify.net/Android.asp
Depending upon which firmware you have Select TouchDown for Android OS 1.5/1.6 or
Page 22 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
TouchDown for Android OS 2.0/2.1.
Tap the downloaded application. At the product information screen, tap Install
Step 2: TouchDown will download and install in a few seconds. A
notification displays when it is complete. Tap the Open icon to open
TouchDown.
Step 3: Tap I Accept to accept the End User License Agreement.
Step 4: You can use a copy of TouchDown for a 30 day trial period or
activate the product by entering the license number.*
• From the TouchDown Home screen, tap the shopping cart icon
and select the I have a serial number radio button.
• Enter the license in the Serial Number box provided by the ETS Help Desk.
Page 23 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
*Note: If you have a license from a previous purchase of TouchDown,
you may use it to activate the edition you download from NotifyLink.
Select the I have the License installed from Market option, instead
of I have a serial number.
Set Up an Exchange ActiveSync Account on the Device Account Setup Instructions
Account Setup Instructions
Gather the following information prior to setting up your NotifyLink account on
your device. You may need to consult your NotifyLink administrator for the mail server
name and authentication password.
Mail server name
Email address
*Authentication
Password
This is the external address or domain name of the
NotifyLink server e.g. notify.sdsu.edu
Your full e-mail address.
A password generated from the NotifyLink Enterprise
Server identifying you as an authorized NotifyLink user.
The password can be found by logging in to the following
website: https://notify.sdsu.edu/client Select, General,
Device to view the stored password.
*Important! During the account setup process, TouchDown will prompt for
“Password.”
Though the field description reads, "Your Exchange password,” you must enter the
Authentication Password assigned to you by your NotifyLink Client Web.
Log into the NotifyLink Client Web at https://notify.sdsu.edu/client and select, General,
Device to view the Authentication Password.
Page 24 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Setup Your NotifyLink Account on the Device
Since the NotifyLink server has the ability to communicate via the Microsoft ActiveSync
protocol, you use the Exchange ActiveSync account setup procedure on the device to
create your NotifyLink account. Though field descriptions may be labeled “Exchange,“
keep in mind that you will always enter credentials associated with your NotifyLink
account.
Step 1:
Open TouchDown and tap the Settings icon.
Page 25 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 2:
At the Quick Configure? dialog, tap Yes. Quick
Configuration is the best way to set up your
NotifyLink account.
If settings are already present in TouchDown you will
not see this screen. Access quick configuration by
tapping the “Quick Configuration” button on the first
tab of the TouchDown Settings.
Step 3:
Check the UserID is same as email address option.
The check mark will display green when ON.
Enter the following information:
User ID – Enter your full e-mail address.
Domain – Leave blank.
Password – Enter the NotifyLink Authentication
Password obtained from the NotifyLink Client Web.
Server – Enter the address of the NotifyLink server
e.g. notify.sdsu.edu
Tap Next
Page 26 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 4:
Your server uses SLL encryption, mark the radio
button labeled Yes.
Tap Next
Step 5:
At the Protocols to check for screen, make sure the
ActiveSync (Preferred) box is checked. You may
leave the other boxes checked or uncheck them.
Tap Next
Page 27 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 6:
The Start Configuration? screen appears.
Tap Next to complete the configuration process.
Any existing data on the device associated with the
TouchDown application will be deleted and replaced
with email and PIM retrieved from the server.
Step 7:
Configuration results display in the Configuration
Progress screen. If successful, tap Close to proceed
to the main TouchDown screen.
You may need to wait a few minutes while
TouchDown updates your data to the device.
Page 28 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 8:
The default Configuration uses a manual
synchronization process. If you would like for it to
check on a schedule perform the following steps:
From the TouchDown screen select Settings,
Advanced. Check the box Periodically check for
changes. Under Polling Interval (minutes) set a
reasonable amount of time keeping in mind that the
shorter the interval the more drain it will place on
your battery. Scroll to the bottom of the screen and
tap Save.
Now go to the Settings section to learn about
selecting preferences and configuring your account.
Page 29 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Android Installation and Configuration (ActiveSync)
Note: Backup mobile device calendar, contacts and tasks, as the installation process may
remove these items. Use Non ActiveSync TouchDown Installation and Configuration
instructions for accounts created before 10/1/2010. For accounts created after
10/1/2010, please use the ActiveSync method. There are many different Android OS
versions your screen shots and terminology may vary.
From the Android Home screen, select Settings >
Accounts & sync (or Accounts).
Tap the Add account button.
At the prompt to specify the type of account you
want to set up, select Corporate
Step 1:
Begin configuring your account by entering the
following information (some device models do not
require this step):
Email Address – Enter your email address.
Password – Enter the NotifyLink Authentication
Password given to you by your administrator.
Tap Next to continue.
Page 30 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 2:
The fields on the Server settings screen may be prepopulated with information obtained from the
credentials you entered in the previous screen. Enter
or edit the following:
Domain – Leave the domain blank or enter ‘Notify’
if an entry is required.
Username – Enter your full Email address for the
Username
Password – Enter the NotifyLink Authentication
Password from the client portal web located at
https://notify.sdsu.edu/client
Server – Enter the address of the NotifyLink server
e.g. notify.sdsu.edu
Step 3:
If your server uses SSL encryption, check the box
beside Use secure connection (SSL)
Tap Next
Page 31 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 4:
Accept any security prompt that references
NotifyLink or the NotifyLink server.
Step 5:
The Account options screen appears.
Make the account preference selections. Please note
that the options will vary by device model.
Email checking frequency – choose direct push or a
scheduled push option SDSU recommends 15
minutes or greater to extend battery life and reduce
server load.
•
Automatic (Push) – the direct push setting
•
Every 10, 15, or 30 minutes – scheduled push
options
•
Every hour – scheduled push options
For Amount to synchronize – This is the number of
days a message will be available on the device. This
serves as message cleanup tool that manages email
quantity on the device.
•
1 or 3 days
•
1 or 2 weeks
•
1 month
Check the appropriate boxes:
•
Send email from this account by default Check
this to make your NotifyLink email account the
default email account from which you send
messages.
•
Notify me when email arrives Check this to
receive a notification in the device status bar when
mail arrives.
•
Sync contacts from this account Check this to
synchronize contacts
•
Sync calendar from this account Check this to
synchronize calendar events.
Tap Next
Page 32 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Step 6:
You can give the account a name if you wish or skip
it and tap Done
You will see your account listed on the Accounts
and sync settings (Accounts) screen or an account
activation screen may appear.
Step 7:
At the activation screen, tap Activate to complete
your account setup.
Note that existing data on the device will be selected
and replaced with email and PIM retrieved from the
server.
Page 33 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
Troubleshooting Tool
The NotifyLink Client Web provides the ability to check account statistics. If you
followed the instructions to configure your account and register your device but
synchronization is not proceeding, the account statistics can help pinpoint where the
trouble is.
1) Use a Web browser on your computer to navigate to https://notify.sdsu.edu
2) Sign in using your e-mail address as your username and your client Web password.
3) Click on General.
4) Under General, click on Statistics.
The User Statistics page has three sections: Email Statistics, PIM Statistics, and Device
Statistics.
Email Statistics
In the Email Statistics section, two items will be of interest to you: Time Mailbox Last
Checked and Result. If the Result: is Error Code:89, this is normal. Currently, SDSU is
not utilizing the e-mail synchronization feature.
PIM Statistics
The PIM Statistics section deals with Meeting Maker data synchronization and is only of
interest if you use NotifyLink to sync data between Meeting Maker and your mobile data
device. In the PIM Statistics section, you are looking for the PIM Cycle End Time: and
the Result items for each part of your Meeting Maker calendar that you sync via
NotifyLink. If the Result for any enabled PIM part (Calendar, Contact or Task) is not
Success, you may need to go back to page 3 of this guide and use the instructions there to
help you re-enter your Meeting Maker user id and password twice for each unsuccessful
part and Apply Changes. When you return to the Statistics page, click the Refresh
button at the bottom of the page every half-minute or so until the PIM Cycle End Time:
updates and you can see whether or not your Meeting Maker password was entered
correctly and the check was, subsequently, able to complete.
Device Statistics
The Device Statistics section shows status information returned to the NotifyLink service
by your device during its most recent sync, and the Last Sync: timestamp shows when
your device last contacted the NotifyLink server. When iPhones and iPod touch register,
only some of these items fill in, so look specifically for the Last Sync: time. If more than
30 minutes have passed since your device began registering, and there is no Last Sync,
contact the ETS Help Desk for assistance.
Page 34 of 35
Enterprise Technology Services
Rev2.1 2011.08.10
NotifyLink User and Installation Guides
Additional information for specific types of devices:
BlackBerry
http://help.notify.net/TechDocs/device/BBP/UserGuide/NetHelp/
PalmOS
http://help.notify.net/TechDocs/device/Palm/UserGuide/NetHelp/
Symbian
http://help.notify.net/TechDocs/device/Symbian60_3_0/UserGuide/NetHelp/
Windows Mobile
http://help.notify.net/TechDocs/device/WM/UserGuide/NetHelp/
iPhone
http://help.notify.net/TechDocs/device/iPhoneSolution/UserGuide/NetHelp/
Android
http://help.notify.net/TechDocs/device/Android/UserGuide/NetHelp/
Contact Info
If you are having problems please call the ETS Help Desk at (619) 594-5261 or e-mail us
at [email protected]
A publication from Enterprise Technology Services, San Diego State University, San Diego, CA, USA ©2011
Disclaimer
Neither SDSU nor the State of California nor the California State University system nor any of their employees,
makes any warranty or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness
of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately
owned rights. Reference to any special commercial products, process, or service by trade name, trademark,
manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or
favoring by SDSU or the State of California or the California State University system. The views and opinions of
the author(s) do not necessarily state or reflect those of SDSU or the State of California or the California State
University system and shall not be used for advertising or product endorsement.
Page 35 of 35