PacketShaper Quick Start Guide

Transcription

D
R
A
PacketShaper®
Quick Start Guide
BE
TA
For all PacketShaper Models
Document Number: 20-0233-04 Revision C.0
Copyright, Trademarks, and Patents
Copyright© 1999-2009 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may
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in part, or translated to any electronic medium or other means without the written consent of Blue Coat
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exclusive property of Blue Coat Systems, Inc. and its licensors. ProxyAV™, CacheOS™, SGOS™, SG™,
Spyware Interceptor™, Scope™, ProxyRA Connector™, ProxyRA Manager™, Remote Access™ and
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are the property of their respective owners.
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PacketShaper®, PacketShaper Xpress®; PacketSeeker®, and iShared® appliances, and PolicyCenter®, PacketWise® iShared®, iShaper™ and IntelligenceCenter software protected by, or for use under, one or more of the following U.S. Patents: 5,802,106; 6,018,516; 6,038,216;
6,046,980; 6,115,357; 6,205,120; 6,285,658; 6,298,041; 6,412,000; 6,456,630; 6,457,051; 6,460,085; 6,529,477; 6,584,083; 6,591,299;
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7,013,342; 7,032,072; 7,035,474; 7,051,053; 7,054,902; 7,103,617; 7,154,416; 7,155,502; 7,203,169; 7,236,459; 7,283,468; and 7,292,531.
Other U.S. and international patents pending.
SNMP Research SNMP Agent Resident Module Version 14.2.1.7. Copyright 1989-1997 SNMP Research, Inc.
This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright © 1982, 1983, 1986,
1989, 1990, 1993 by The Regents of the University of California. All rights reserved.
Portions Copyright © 1996 by Internet Software Consortium.
Portions Copyright © 1993 by Digital Equipment Corporation.
Portions Copyright © 1990 by Regents of the University of Michigan. All rights reserved.
This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright © 2001 Mike Barcroft. Portions Copyright © 1990, 1993 by The Regents of the University of California. All rights reserved.
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Americas:
Rest of the World:
Blue Coat Systems, Inc.
420 N. Mary Ave.
Sunnyvale, CA 94085
Blue Coat Systems International SARL
3a Route des Arsenaux
1700 Fribourg, Switzerland
http://www.bluecoat.com
Revision History
March, 2009
February, 2009
October, 2008
December, 2007
20-0233-04 Rev C.0
20-0233-04 Rev B.0
20-0233-04 Rev A.1
20-0233-03 Rev A
Contents
Chapter 1: Installation..................................................................................3
Introduction ...................................................................................................................................................... 3
About Your PacketShaper ............................................................................................................................ 4
What’s in the Box ...................................................................................................................................... 4
PacketShaper Interfaces......................................................................................................................... 4
PacketShaper Front Panel ..................................................................................................................... 5
Electrical and Environmental Specifications .................................................................................. 6
Supported Versions of PacketWise .................................................................................................... 8
Physical Installation ........................................................................................................................................ 9
Rack Mount Considerations.................................................................................................................. 9
Rack-Mount Instructions......................................................................................................................10
Chapter 2: Configuring a PacketShaper ...................................................15
Introduction ....................................................................................................................................................15
Step 1: Connecting a PacketShaper to the Network ........................................................................16
Selecting the Right Cable ....................................................................................................................16
Connecting Between a Switch and Router ...................................................................................16
Connecting Between a Switch and Server ....................................................................................17
Verify Network Traffic with Power Off.............................................................................................18
Step 2: Power on the PacketShaper........................................................................................................19
Step 3: Complete Guided Setup...............................................................................................................20
Pre-Configuration Checklist................................................................................................................20
Step 4: Install License Keys.........................................................................................................................24
Step 5: Verify PacketShaper Configuration ..........................................................................................25
Where to Go Next ..........................................................................................................................................26
Appendix A: Pinout Descriptions ..............................................................27
Console (Serial) Port .....................................................................................................................................27
Null Modem Cable ........................................................................................................................................28
Appendix B: Safety and Regulatory Information.....................................29
Declaration of Conformity..........................................................................................................................30
Safety Warnings .............................................................................................................................................31
Compatibility and Safety Compliance ...................................................................................................35
Recycling Your Appliance...........................................................................................................................39
1
2
Chapter 1: Installation
Introduction
This PacketShaper Quick Start Guide describes how to physically install, connect, and con‐
figure a PacketShaper. The following resources provide additional product information, configuration, and operation content:
• Online Help: context‐sensitive help with sufficient detail to help you set up and maintain configurations. To access help, click the Help link. The command‐line interface (CLI) also has online help, which provides command syntax details.
• PacketGuide: a browser‐based resource that contains conceptual overviews, de‐
scriptions of configuration and operation tasks, recommendations on how to solve common network and application problems, and complete reference mate‐
rials pertaining to the use of PacketWise software. To access PacketGuide online:
■
■
In the PacketWise browser interface, click the Documentation link.
Visit https://hypersonic.bluecoat.com/packetguide/version.htm and select the PacketGuide version that matches the installed version of PacketWise software.
Customer Support For answers to technical questions, visit:
http://www.bluecoat.com/support/packeteer/supportresources
Click on the Web Support link to access a knowledgebase, known as the Technical In‐
formation Library (TIL), plus an Online Support Center.
3
About Your PacketShaper
The following topics provide information about your PacketShaper:
• “What’s in the Box” on page 4
• “PacketShaper Interfaces” on page 4
• “PacketShaper Front Panel” on page 5
• “Electrical and Environmental Specifications” on page 6
• “Supported Versions of PacketWise” on page 8
What’s in the Box
All PacketShaper models ship with accessory kits that supply power cables, network and console cables, and rack mounting hardware.
PacketShaper Interfaces
The following table lists supported interfaces for PacketShaper models:
4
Model
Interface
Specification
900 &
1400
Network Interfaces:
LAN Expansion Modules (LEM):
Integrated Backup Ports:
Out-of-Band Management Port:
Console Port:
Copper 10/100 Mbps
None
Two (Backup Inside and Backup Outside)
Yes (through backup ports)
RS-232 (AT-compatible) with male DB-9 connector
1700
Network Interfaces:
Console Port:
Copper 10/100/1,000 Mbps
None
None
Yes
3500 &
7500
Network Interfaces:
Console Port:
Copper 10/100/1,000 Mbps
Copper 10/100/1,000 Mpbs, Fiber SFP
None
Yes
10000
Network Interfaces:
Console Port:
Copper 10/100/1,000 Mbps, Fiber 1,000 Mbps
Copper 10/100/1,000 Mpbs, Fiber SFP
None
Yes (through LEM)
PacketShaper Front Panel
An example of a PacketShaper front panel is shown in the illustration below. While the front panel of your unit may differ in appearance, all models include the following fea‐
tures:
• One AT‐compatible DB‐9 serial port (CONSOLE) to connect a terminal or PC to the appliance
• Two network interfaces, INSIDE and OUTSIDE. On models designed for Ethernet LAN networks, these ports accept RJ‐45 connectors. On models designed for fi‐
ber‐optic networks, these ports will accept either SX or LX small form‐factor plug‐
gable (SFP) transceivers.
Some models are also equipped with:
• One RJ‐45 Ethernet out‐of‐band management port (MGMT) to access and manage the unit on a management network
• Two backup network ports, BACKUP INSIDE and BACKUP OUTSIDE
• An LCD panel that indicates the unit’s operating state
• Expansion slots for LAN Expansion Modules (LEMs)
• A bypass control port (CONTROL) to be used with the Fiber Bypass Switch
• USB ports, reserved for future use
DB-9 Serial
Port
Expansion
Slots
INSIDE
OUTSIDE
Power
LINK
LINK
LINK
Status
Tx/Rx
Tx/Rx
Tx/Rx
Fault
SPEED
SPEED
SPEED
USB
Ports
LINK
INSIDE
Tx/Rx
MGMT
SPEED
LCD
CONSOLE
CONSOLE
LINK
USB
Tx/Rx
SPEED
IN:
OUT:
INSIDE
OUTSIDE
OUTSIDE
Management
RJ-45 Connector
Inside
RJ-45 Connector
Outside
RJ-45 Connector
Note: On the PacketShaper 900 model, the network ports can be found on the back panel
of the appliance.
5
Electrical and Environmental Specifications
PacketShapers have varying power and environmental specifications depending on model and unit configuration. The following table displays data as measured at each model’s maximum configuration.
Note: Complete specifications for all models can be found in the Product Information
section of PacketGuide:
https://hypersonic.bluecoat.com/packetguide/current/products/
Model
Electrical
Environmental
900
Power Supply Rating: DC 19V, 4.73 A
Operating:
Temp.: 32° F to 104° F (0° C to 40° C)
Relative humidity: 0% to 95% non-condensing
Altitude: 0 to 10,000 ft. operating
PacketShaper 900 to be used with external power
supply Channel Well Technology, model PAC090K
INPUT: 100-240V~, 50/60Hz, 2.0A;
OUTPUT: DC 19V, 4.73A
Heat Dissipation: 167 BTU/hour (42 Kcal/hour)
Noise Level: 56 dB
1400
Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A
DC Output Power: 17 watts
AC Input Power: 48 watts
Input Current:
■
■
■
■
0.59 A at 90 VAC/60 Hz
0.44 A at 120 VAC/60 Hz
0.31 A at 180 VAC/60 Hz
0.28 A at 240 VAC/60 Hz
Storage:
Temp.: -13 ° F to 158 °F (-25° C to 70 ° C)
Relative humidity: 5% to 95%
Air Pressure: 70 to 106 kPa
Operating:
Temp.: 32° F to 104° F (0° C to 40° C)
Storage:
Temp.: -13 ° F to 131°F (-25° C to 55° C)
Noise Level: 56 dB
6
Model
Electrical
Environmental
1700
Operating:
Temp.: 32° F to 104° F (0° C to 40° C)
Input Current:
■
■
■
■
0.70 A at 90 VAC/60 Hz
0.52 A at 120 VAC/60 Hz
0.36 A at 180 VAC/60 Hz
0.29 A at 240 VAC/60 Hz
Storage:
Temp.: -13 ° F to 131°F (-25° C to 55° C)
Noise Level: 58 dB
3500*
Input Current:
■
■
■
■
0.80 A at 90 VAC/60 Hz
0.61 A at 120 VAC/60 Hz
0.42 A at 180 VAC/60 Hz
0.33 A at 240 VAC/60 Hz
Operating:
Temp.: 32° F to 104° F (0° C to 40° C)
Storage:
Temp.: -13 ° F to 131°F (-25° C to 55° C)
Noise Level: 60 dB
*Measured with 2 LEMs and 1 power supply.
7500*
Input Current:
■
■
■
■
0.82 A at 90 VAC/60 Hz
0.62 A at 120 VAC/60 Hz
0.47 A at 180 VAC/60 Hz
0.38 A at 240 VAC/60 Hz
Operating:
Temp.: 32° F to 104° F (0° C to 40° C)
Storage:
Temp.: -13 ° F to 131°F (-25° C to 55° C)
Noise Level: 60 dB
*Measured with 2 LEMs and 2 power supplies.
7
Model
Electrical
Environmental
10000*
Power Supply Rating: 100/240 VAC, 50/60 Hz, 8A
Operating:
Temp.: 32° F to 104° F (0° C to 40° C)
Input Current:
■
■
■
■
3.16 A at 90 VAC/60 Hz
2.41 A at 120 VAC/60 Hz
1.65 A at 180 VAC/60 Hz
1.34 A at 240 VAC/60 Hz
Storage:
Temp.: -13 ° F to 131°F (-25° C to 55° C)
Noise Level: 65 dB
*Measured with 2 LEMs and 2 power supplies.
Supported Versions of PacketWise
In most cases, support for new PacketShaper models is introduced with a specific ver‐
sion of PacketWise. For example, support for PacketShaper model 900 was introduced with PacketWise 8.2.2. A compatible version of PacketWise software is pre‐installed on your PacketShaper.
The following table lists PacketShaper models and the supported PacketWise software versions.
PacketShaper Model
Supported PacketWise Versions
900
8.2.2 and later
1400
7.4, 7.5, 8.1 and later (version 8.0 not supported)
1700, 3500, 7500, 10000
7.3 and later
!
8
Caution: Never install an earlier software version than is listed for a particular model: your
PacketShaper will fail to boot.
Physical Installation
All PacketShaper models can be installed in standard 19‐inch racks, on a sturdy shelf, or table‐top. Included with each PacketShaper are:
• mounting brackets
• bracket screws (to attach the brackets to the appliance)
• mounting screws (to attach the brackets to the rack)
Unlike full‐width models, the compact PacketShaper 900 models ship with two sets of mounting brackets:
• Rack‐mount brackets to mount the PacketShaper 900 and its external power sup‐
ply in a standard 19‐inch rack
• Direct‐mount brackets to mount the PacketShaper vertically on a wall or horizon‐
tally on or beneath a table top
Rack Mount Considerations
When operating the unit in an equipment rack, ensure that:
• The ambient temperature around the unit (which may be higher than the room temperature) is within the limit specified for the unit.
• There is sufficient airflow around the unit.
• Electrical circuits are not overloaded — consider the nameplate rating of all the connected equipment, and make sure you have over‐current protection.
• The equipment is properly grounded.
• No objects are placed on the top of the unit.
Refer to “Electrical and Environmental Specifications” on page 6 for the power and en‐
vironmental specifications of your PacketShaper.
9
Rack-Mount Instructions
This section includes the following tasks:
• “Rack‐Mounting a Full‐Width PacketShaper” on page 10
• “Rack‐Mounting a PacketShaper 900” on page 11
• “Direct‐Mounting a PacketShaper 900” on page 12
Rack-Mounting a Full-Width PacketShaper
To rack‐mount a PacketShaper model 1400, 1700, 3500, 7500, or 10000:
1.
Find a location on the rack with space to mount the PacketShaper, adequate power, and proximity to a router or switch on the network.
2.
Attach one bracket to each side of the unit with the supplied bracket screws, located at the front, center and/or rear of some models.
Rack
Rack
Air Flow Vents
ket
Mounting Screws
Bracket
Center-Mounting Position
Front-Mounting Position
Bracket Screws
3.
10
Secure the PacketShaper to the rack with two mounting screws on the rack’s left side and two mounting screws on the rack’s right side.
Rack-Mounting a PacketShaper 900
To rack‐mount a PacketShaper 900:
1.
Find a location on the rack with space to mount the PacketShaper, adequate power, and proximity to a router or switch on the network.
2.
Attach a rack‐mount bracket to each side of the PacketShaper. You can mount the unit facing either forward (as shown below) or backward (with the network interfaces facing front).
Power Supply Tray
Pack
etSha
per®
900
POW
ER
STA
TUS
INSI
DE
DISK
OUT
SIDE
BAC
KUP
INSI
DE
OUT
SIDE
SPE
ED
LINK
Tx/R
x
Cable Pass-Through Aperture
3.
Secure the PacketShaper to the rack with mounting screws.
Pack
etSha
per®
900
POW
ER
STA
TUS
DISK
INSI
DE
OUT
SIDE
BAC
KUP
INSI
DE
OUT
SIDE
SPE
ED
LINK
Tx/R
x
11
4.
(Optional) Secure the external power supply to the power supply tray with the power supply bracket.
Power Supply Bracket
4.73
A
DC 19V
CON
SOL
E
USB
eth0
LAN
eth1
WAN
MGM
T
Power Supply
Direct-Mounting a PacketShaper 900
Given its small size and light weight (4.5 lbs / 2.05 kg), the PacketShaper 900 can be mounted vertically on a wall or horizontally on or beneath a table. Your accessory kit contains two direct‐mount brackets, but you must supply appropriate fasteners for your mounting surface.
To direct‐mount a PacketShaper 900:
1.
12
Find a location with space to mount the PacketShaper, adequate power, and proximity to a router or switch on the network.
2.
Attach a direct‐mount bracket to each side of the PacketShaper. You can mount the unit facing either forward (as shown below) or backward (with the network interfaces facing front).
Pack
etSh
aper®
900
POW
ER
STA
TUS
DISK
INSIDE
OUTSI
DE
BAC
INSIDE KUP
OUTSI
DE
SPE
ED
LINK
Tx/R
x
3.
Secure the PacketShaper in a horizonal or vertical position with fasteners appropriate for the mounting surface.
Pack
etSh
aper®
900
POW
ER
STA
TUS
DISK
INSIDE
OUTSI
DE
BAC
INSIDE KUP
OUTSI
DE
SPE
ED
LINK
Tx/R
x
Next: “Chapter 2: Configuring a PacketShaper” on page 15.
13
14
Chapter 2: Configuring a PacketShaper
Introduction
The tasks to deploy a new PacketShaper are grouped into the following steps:
• “Step 1: Connecting a PacketShaper to the Network” on page 16
• “Step 2: Power on the PacketShaper” on page 19
• “Step 3: Complete Guided Setup” on page 20
• “Step 4: Install License Keys” on page 24
• “Step 5: Verify PacketShaper Configuration” on page 25
Before you begin, verify that you have all of the information from the “Pre‐Configura‐
tion Checklist” on page 20.
15
Step 1: Connecting a PacketShaper to the Network
The tasks in this section describe how to connect your PacketShaper to a router or server in the data path of your network:
• “Selecting the Right Cable” on page 16
• “Connecting Between a Switch and Router” on page 16
• “Connecting Between a Switch and Server” on page 17
• “Verify Network Traffic with Power Off” on page 18
Note: For more deployment options, refer to https://hypersonic.bluecoat.com/
packetguide/current/products/entdeptopos.htm.
Selecting the Right Cable
To ensure that your PacketShaper functions as a direct pass‐through for network traffic when powered off or booting, you need to select the proper cable. Your choice of either a crossover or straight‐through cable depends on the type of device you connect to your PacketShaper. Follow these guidelines when connecting devices:
Between a PacketShaper and a
Use this cable:
Router
Crossover (orange)
Firewall
Crossover (orange)
Server
Crossover (orange)
Uplink ports
Crossover (orange)
Hub
straight-through
Switch
straight-through
Connecting Between a Switch and Router
To deploy a PacketShaper bewteen a switch and router, connect the PacketShaper’s
INSIDE interface to the switch and OUTSIDE interface to the router:
1.
On the router, disconnect the straight‐through or fiber‐optic cable that goes to the switch.
2.
Reconnect this cable to the PacketShaper interface labeled INSIDE.
16
3.
With an orange crossover cable, connect the PacketShaper’s OUTSIDE interface to the router.
To Switch
To Router
To Management
Network
INSIDE
OUTSIDE
LINK
INSIDE
LINK
Tx/Rx
Tx/Rx
SPEED
SPEED
INSIDE
10/100/1000
Ethernet
10/100/1000
Ethernet
OUTSIDE
SPEED
SPEED
Tx/Rx
Tx/Rx
LINK
LINK
OUTSIDE
CONSOLE
FAULT
STATUS
POWER
4.
(Optional) If your PacketShaper has a management port (MGMT) or a LAN Expansion Module (LEM), you can connect these interfaces to a router or switch on your management network for out‐of‐band management.
5.
(Optional) If your PacketShaper is configured with backup network ports, connect your backup router to the BACKUP OUTSIDE interface on your PacketShaper, and connect your switch (or backup switch) to the BACKUP INSIDE interface.
6.
Proceed to “Verify Network Traffic with Power Off” on page 18.
Connecting Between a Switch and Server
To deploy a PacketShaper between a switch and server, connect the PacketShaper’s OUTSIDE interface to the switch and INSIDE interface to the server:
1.
On the server, disconnect the straight‐through or fiber‐optic cable that goes to the switch.
2.
Reconnect this cable to the PacketShaper interface labeled OUTSIDE.
3.
With an orange crossover cable, connect the PacketShaper’s INSIDE interface to the server.
INSIDE
LINK
INSIDE
Tx/Rx
MGMT
SPEED
CONSOLE
CONSOLE
LINK
USB
Tx/Rx
IN:
OUT:
SPEED
To Server
INSIDE
To Switch
OUTSIDE
Power
LINK
LINK
LINK
Status
Tx/Rx
Tx/Rx
Tx/Rx
Fault
SPEED
SPEED
SPEED
OUTSIDE
OUTSIDE
To Management
Network
4.
(Optional) If your PacketShaper has a management port (MGMT) or a LAN Expansion Module (LEM), you can connect these interfaces to a router or switch on your management network for out‐of‐band management.
17
5.
(Optional) If your PacketShaper is configured with backup network ports, connect your backup router to the BACKUP OUTSIDE interface on your PacketShaper, and connect your switch (or backup switch) to the BACKUP INSIDE interface.
6.
Proceed to “Verify Network Traffic with Power Off” on page 18.
Verify Network Traffic with Power Off
To ensure that the PacketShaper is cabled correctly and that traffic will pass through the appliance when powered off or offline (failover bypass), verify network traffic with the power off.
Start a continuous ping from a LAN host to the WAN gateway:
ping -t <gateway-ip>
where <gateway‐ip> is the IP address of the gateway. If the gateway replies, then the in‐
terfaces are cabled correctly. For example:
Reply from 123.456.789.0: bytes 32 time<1ms TTL=255
If there is no response from the gateway, try the following:
• Ensure that the OUTSIDE interface is connected to the WAN router and the
INSIDE interface to the LAN switch.
• Verify the IP address of the WAN gateway.
18
Step 2: Power on the PacketShaper
The following table describes how to power on and power off PacketShaper models.
Model
Power On
Power Off
900
1. Plug power supply cord into the PacketShaper
2. Plug the power supply to AC power.
Unplug the power supply
cable.
1400
1. Connect the power cord to the PacketShaper’s power connector outlet
in the back of the unit.
2. Plug the other end of the power cord into AC power.
3. Flip the power switch to the on position.
For the PacketShaper 1400,
1700, 3500, and 7500:
1700,
3500,
and
7500
PacketShaper 1700 and 3500 units have one power supply module; the
PacketShaper 7500 has two hot-swappable modules. One power cord is
included for each installed power supply. Each power supply has its own power
switch, located on the back of the unit.
1. Connect the power cord(s) to the PacketShaper’s outlet(s) in the back
of the unit.
2. Plug the other ends of the power cord(s) into AC power. When using
two power supplies, be sure to connect the two power cords to outlets
on separate circuit breakers.
3. Press the power switch on each power supply.
10000
The PacketShaper 10000 has dual hot-swappable alternating power supplies.
Two power cords are included with your PacketShaper — one for each power
supply. The power switch is located on the back of the unit.
1. Connect the power cords to the PacketShaper’s outlets in the back of
the unit.
2. Plug the other ends of the power cords into AC power. Be sure to
connect the two power cords to outlets on separate circuit breakers.
The PacketShaper should immediately turn on; if it doesn’t, press the
power switch on the back of the unit momentarily. (If you press the
switch too long, it will not power up. If this happens, just press the
switch again.)
1. Flip the power switch to
the off position (the
PacketShaper will turn
off, but the unit's
motherboard remains
powered).
2. To fully remove power
from the motherboard,
disconnect the power
cord.
1. Toggle the rear power
switch.
2. To fully remove power
from the motherboard,
disconnect the power
cord.
Note: On some PacketShaper 10000 models configured with two power
supplies, an alarm buzz will sound in the event of power interruption, power
supply failure, or when only one of the two power supplies is connected to a
power outlet. To silence the alarm, press the red button on the power supply.
19
Step 3: Complete Guided Setup
Guided Setup is an automated process for initial configuration of your PacketShaper and will automatically run the first time you access a new unit. There are three ways to access Guided Setup:
• “Guided Setup via Web Browser” on page 21
• “Guided Setup via Remote Login” on page 22
• “Guided Setup via Direct Console Connection” on page 22
Pre-Configuration Checklist
Before you begin, collect the following information and write it in the Value column for your reference during Guided Setup:
Description
Value
IP address for the PacketShaper
Subnet mask for the subnet on which the PacketShaper resides
Example: 255.255.0.0
Site Router (IP address or “none”)
When you set the site router to none, the unit manages all traffic passing
through it, regardless of whether the traffic is going to or from the site
router. Most customers set the site router to none; this is the
recommended setting.
● When you set a site router IP address, the unit only monitors/manages
Ethernet packets going to and from this router. All other Ethernet
packets, including multicast, are ignored.
●
Gateway IP address
Example: 172.21.0.1
(Optional) IP address(es) of the domain name service (DNS) server and
default domain name
Look and Touch Passwords
Look password:
The Look password enables read-only access, while the Touch password
enables read/write access. Passwords can be up to nineteen characters long
and are case sensitive. They can consist of a combination of letters,
numbers, and all special characters.
Touch password:
20
Description
Value
LAN link speeds
Example: 1000Base T full-duplex
Default: auto-negotiate
WAN link speeds
Example: 1000Base T full-duplex
Default: auto-negotiate
Guided Setup via Web Browser
To access Guided Setup using a web browser:
1.
Open your browser and enter either the factory‐set IP address:
207.78.98.254
or the DNS name: unconfigured.packetshaper.com
into your browser’s Address or Location field.
Note: Using the DNS name to access an unconfigured unit works only if a DNS server is
configured on your network and your desktop computer is connected to the INSIDE
interface.
Upon successfully accessing the PacketShaper, the Guided Setup window appears:
2.
Select local or shared mode.
Shared mode is used to configure multiple PacketShapers with the PolicyCenter software. If you are not using PolicyCenter, or if you want to configure the unit independently of other units, choose local mode.
3.
Answer the questions about your network as they are asked (refer to the “Pre‐
Configuration Checklist” on page 20 as necessary).
Note: When prompted, set shaping to off.
4.
When you are finished, click Commit All Settings. A dialog box notifies you that your configuration will be saved to your unit.
21
Proceed to “Step 4: Install License Keys” on page 24.
Guided Setup via Remote Login
You are free to choose any remote login utility that is available for your operating sys‐
tem. For example, for clear text connections, you can use Telnet. For secure connections, you can choose any SSH client, such as SecureCRT for Windows or OpenSSH for UNIX operating systems.
To access Guided Setup using the command‐line interface:
1.
Connect to unconfigured.packetshaper.com (or 207.78.98.254) at your login utility’s command line — for example telnet 207.78.98.254 or ssh 207.78.98.254.
The PacketShaper’s factory‐installed IP address and password prompt appear. 2.
Press Enter to bypass the password for now. You will set the password and new IP address later.
When you successfully connect to Guided Setup, you will see a banner and prompt similar to the following:
PacketShaper v8.4.1
Copyright (c) 1996-2009 Blue Coat Systems, Inc.
All rights reserved.
PacketShaper not yet configured. Do you wish to be
guided through initial setup of PacketShaper? (yes):
3.
Press Enter to continue and answer questions as they are asked (refer to the “Pre‐
Configuration Checklist” on page 20 as necessary). Note: When prompted, set shaping to off.
After completing Guided Setup, proceed to “Step 4: Install License Keys” on page 24.
Guided Setup via Direct Console Connection
To access the command‐line interface and perform Guided Setup with a serial connec‐
tion:
1.
Attach a null‐modem cable to the serial port on your workstation or PC, using the connector that matches your serial port configuration (9‐pin or 25‐pin).
2.
Connect the 9‐pin connector on the other end of the null‐modem cable to the PacketShaper’s port labeled CONSOLE.
3.
Open a terminal emulation program (such as Hyper Terminal).
4.
Verify that you have configured your program with the following values to communicate with the PacketShaper’s console serial port: 9600 bps, 8 data bits, 1 stop bit, no parity, no hardware flow control
If you are using a modem connected to the serial port, the modem must be set to: 9600 bps, 8 data bits, 1 stop bit, no parity, auto‐answer (usually ATS0=1 in the standard Hayes command set), and DTR always on (usually the command AT&D0 or a DIP‐switch setting). Check the modem manual for details.
22
5.
Power on the PacketShaper if you have not already done so. If the unit was already turned on, you will need to press Enter several times to make the connection.
The password prompt appears. For example:
PacketShaper (console)
Password:
6.
Press Enter to bypass this prompt. You will configure passwords during setup. The PacketShaper prompt appears. Press Enter to start Guided Setup and answer questions as they are asked (refer to the “Pre‐Configuration Checklist” on page 20 as necessary).
Note: When prompted, set shaping to off.
After completing Guided Setup, proceed to “Step 4: Install License Keys” on page 24.
23
Step 4: Install License Keys
Depending on your PacketShaper’s configuration, you may have been provided with one or more license keys to enable a particular WAN link rate or number of supported classes. If you do not have a license key email from Blue Coat, continue with “Step 5: Verify PacketShaper Configuration” on page 25. If you need to install one or more li‐
cense keys, proceed with the following steps.
To install a license key:
1.
Access the CLI.
2.
Use the following key‐enabling command:
setup keys add <name> <value> <code>
For example:
setup keys add linksize 200m e09w8djjioy123ig
3.
Verify installed keys with the setup keys show command.
setup keys show
Example output:
Installed Keys:
4.
compatibility
control
linksize
dynpart
1
on
200m
10000
In some cases, the measurement engine must be reset after installing a license key. To determine whether or not this is necessary, use the measure show command.
measure show
5.
If the returned data indicates that a measurement reset is necessary, type:
measure reset
After measure reset executes, the PacketShaper will reboot. Once it restarts, the measurement engine begins to run as a background process, which requires approximately ten minutes to complete.
Continue with “Step 5: Verify PacketShaper Configuration” on page 25.
24
Step 5: Verify PacketShaper Configuration
After you complete Guided Setup, you can log in to your unit via the browser interface.
1.
Enter the IP address of the unit in your web browser’s Address or Location box to access the login screen.
2.
Enter the password (if any) that you specified during Guided Setup.
3.
If a secure HTTP over SSL connection is desired, select the Secure Login checkbox.
4.
Click Login.
When you successfully log in using a browser, the PacketWise interface appears in your browser window. The Info tab, shown below, is displayed initially.
5.
The Info tab shows PacketShaper information and high‐level status messages. Review the PacketShaper Info section to ensure that the appropriate settings were made during the Guided Setup process, and for any error messages. In this example, Power Supply One Status reports as Failed, which may indicate a defective power supply or (more likely) a missing or unplugged power cord.
25
Where to Go Next
Now that you’ve installed your PacketShaper and performed basic configuration tasks, you can explore PacketGuide, Blue Coat’s extensive online documentation for Packet‐
Shaper deployment. PacketGuide provides online access to all PacketShaper documen‐
tation, including deployment guidance, CLI reference, product specifications, and configuration tasks. Click the Documentation link in the PacketWise interface to access PacketGuide.
26
Appendix A: Pinout Descriptions
Console (Serial) Port
The PacketShaper’s CONSOLE port is a standard DB‐9 male connection, operating at 9600 baud, 8 bits, no parity, 1 stop bit:
1
5
6
9
Pin
Name
Function
1
DCD -Data Carrier Detect
Indicates there is a valid connection to another serial device
2
RXD - Received Data
Indicates incoming data (from the terminal to the PacketShaper)
3
TXD - Transmitted Data
Indicates outgoing data (from the PacketShaper to the terminal)
4
DTR - Data Terminal Ready
Indicates the “terminal” is ready
5
GND - Signal Ground
Signal return for all signal lines
6
DSR - Data Set Ready
Indicates that the terminal is ready to receive data from the
PacketShaper
7
RTS - Request To Send
Tells the terminal that the PacketShaper wants to send data
8
CTS - Clear To Send
Indicates the terminal is ready to send data from the PacketShaper
9
RI - Ring Indicator
Not used
27
Appendix A: Pinout Descriptions
Null Modem Cable
A null modem cable has the following configuration:
DCD
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
28
DCD
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
Appendix B: Safety and Regulatory Information
The following sections contain safety, regulatory, compliance, and recy‐
cling information about your appliance:
• “Declaration of Conformity” on page 30
• “Safety Warnings” on page 31
• “Compatibility and Safety Compliance” on page 35
• “Recycling Your Appliance” on page 39
29
Declaration of Conformity
We, Blue Coat Systems, Inc., 420 North Mary Avenue, Sunnyvale, CA, 94085, USA, and Blue Coat Systems International SARL, 3a Route des Arsenaux, 1700 Fribourg, Switzerland, declare under our sole responsibility that the equipment specified below:
Network Bandwidth Management Equipment
PacketShaper 900 / 1400 / 1700 / 3500 / 7500 / 10000
is in conformity with the essential requirements of EU directives, including all amendments, and national legislation implementing these directives:
• 89/336/EEC
• 73/23/EEC
• 93/68/EEC
• 2002/96/EC WEEE
• 2002/95/ EC RoHS
• 1994/62/EC PPW
By applying the following standards:
• EN55022: 1998/A1/A2
• EN55024: 1998/A1/A2
• EN61000‐3‐2: 2000
• EN61000‐3‐3: 1995+A1; 2001
• EN60950‐1: 2001+A11
Place of declaration: Sunnyvale, CA 94085
Date of declaration: 2 March 2009
By: Tim Redjaian, Director of Engineering
Contact Address: 420 North Mary Avenue, Sunnyvale, CA 94085-4121, USA
Toll-free from USA: 866.30.BCOAT (22627) | Direct: +1.408.220.2200 | Fax: +1.408.220.2250
30
Safety Warnings
SAFETY
ELECTRICAL NOTICES
WARNING: ELECTRIC SHOCK HAZARD
To prevent ELECTRIC shock, do not remove cover. This appliance contains HAZARDOUS VOLTAGES and should
only be opened by a trained and qualified technician. To avoid the possibility of ELECTRIC SHOCK, disconnect
electric power to the product before connecting or disconnecting the LAN cables.
LIGHTNING DANGER
DANGER: DO NOT WORK on equipment or CABLES during periods of LIGHTNING ACTIVITY.
CAUTION: POWER CORD IS USED AS THE MAIN DISCONNECT DEVICE. Ensure that the socket outlet is located/installed near the equipment and is easily accessible.
CAUTION: THIS APPLIANCE MAY HAVE MORE THAN ONE POWER SUPPLY CORD. Disconnect all power
supply cords before servicing, to avoid electric shock.
INSTALLATION
ELECTRICAL—TYPE CLASS 1 EQUIPMENT
THIS EQUIPMENT MUST BE GROUNDED. Power plug must be connected to a properly wired earth ground
socket outlet. An improperly wired socket outlet could place hazardous voltages on accessible metal parts.
CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace only with the same type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
MOUNTING INSTRUCTIONS
CAUTION: Air vents must not be blocked and must have free access to the room ambient air for cooling.
CAUTION: MECHANICAL LOADING—Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven loading.
When operating the appliance in an equipment rack, ensure that:
• The ambient temperature around the appliance (which may be higher than the room temperature) is within the limit specified for the appliance
• There is sufficient airflow around the appliance
• Electrical circuits are not overloaded — consider the nameplate rating of all the connected equipment, and make sure you have over current protection.
• The equipment is properly grounded
• No objects are placed on top of the appliance
Operating Temperature
This product is designed for an ambient temperature of 32° to 104°F (0° to 40°C).
All Countries: Install product in accordance with local and national electrical codes.
31
CAUTION: RISK OF ELECTRIC SHOCK. An improperly wired socket outlet could place hazardous voltages
on accessible metal parts.
ENERGIE RAYONNEE
Ce matériel a été testé et est certifié conforme à la réglementation américaine aux normes définies pour les
appareils.
SECURITE
INFORMATIONS SUR L’ELECTRICITE
ADVERTISSEMENT: DANGER D’ELECTROCUTION
Pour empêcher les dangers d’ELECTROCUTION, ne pas enlever le couvercle. L’équipement ne contient aucun
élèment réparable par l’utilisateur. Cet appareil comprend des TENSIONS DANGEREUSES et ne doit être ouvert que par un technicien dûment qualifié. Pour éviter tout risque d’ELECTROCUTION, débrancher l’appareil
de la prise de courant avant de connecter ou de déconnecter les cables LAN.
DANGER DE FOUDRE
DANGER: NE PAS MANIER l’équipement ou les CABLES pendant les périodes d’activité orageuse.
ATTENTION: CET APPAREIL COMPORTE PLUS D’UN CORDON D’ALIMENTATION. Rafin de prévenir les
chocs électriques, debrancher les deux cordons d’alimentation avant de faire le dépannage.
ATTENTION: Le cordon d’alimentation est utilisé comme interrupteur général. La prise de courant doit être
située ou installée à proximité du matériel et être facile d’accès.
INSTALLATION
ELECTRICITE—EQUIPEMENT DE CLASSE 1
CET APPAREIL DOIT ETRE MIS A LA TERRE. La prise de courant doit être branchée dans une prise femelle
correctement mise à la terre. Sinon, des tensions dangereuses risqueraient d’atteindre les pièces métalliques
accessibles à l’utilisateur.
ATTENTION: Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dépend de
l’installation électrique du local. Vérifier qu’on fusible ou qu’un disjoncteur de 15A/250V est utilisé sur les
circuits de CC.
ATTENTION: Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement
avec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebut
les batteries usagées conformément aux instructions du fabricant.
INSTRUCTIONS DE MONTAGE
ATTENTION: Ne pas bloquer les fentes d’aération, ce qui empécherait l’air ambiant de circuler librement
pour le refroidissement.
ATTENTION: REPARTITION DE LA CHARGE MECANIQUE — Le montage des appareils dans le bâti doit
être effectué de telle manière que la répartition de la charge mécanique ne pose aucun danger.
32
Temperature de Fonctionnement: Ce produit est capable de tolérer une température ambiante 0°–
40°C.
Pour tous pays: Installer le produit conformément aux normes électriques nationales et locales.
Zur sicheren Trennung des Gerates vom Netz ist der Netzstecker zu ziehen. Vergewissern Sie sich, das die
Steckdose leicht zuganglich ist.
Achtung. Explosionsgefahr wenn die Battery in umgekehrter Polarität eingesetzt wird. Nur mit einem gleichen oder ähnlichen, vom Hersteller empfohlenen Typ, ersetzen. Verbrauchte Batterien müssen per den Instructionen des Herstellers verwertet werden.
Warning: Read the installation instructions before connecting the system to the power source.
Attention: Avant de brancher le système sur la source d’alimentation, consulter les directives d’installation.
Warnung: Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen.
Warning: This product relies on the building’s installation for short-circuit (over current) protection. Ensure
that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the
phase conductors (all current-carrying conductors).
Attention: Pour ce qui est de la protection contre les courtscircuits (surtension), ce produit dépend de l’installation électrique du local. Vérifier qu’un fusible ou qu’un disjoncteur de 120 V alt., 15 A U.S. maximum
(240 V alt., 10 A international) est utilisé sur les conducteurs de phase (conducteurs de charge).
Warnung: Dieses Produkt ist darauf angewiesen, daß im Gebäude ein Kurzschluß- bzw. Überstromschutz
installiert ist. Stellen Sie sicher, daß eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.
Warning: The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.
Attention: La combinaison de prise de courant doit être accessible à tout moment parce qu’elle fait office
de système principal de déconnexion.
Warnung: Der Netzteilstecker muss immer zugänglich sein, da er als Hauptabschaltgerät dient.
Warning: The appliance has more than one power supply connection; all connections must be removed to
remove all power from the appliance.
Attention: Cette unité est équipée de plusieurs raccordements d’alimentation. Pour supprimer tout courant électrique de l’unité, tous les cordons d’alimentation doivent être débranchés.
Warnung: Diese Einheit verfügt über mehr als einen Stromanschluß; um Strom gänzlich von der Einheit
fernzuhalten, müssen alle Stromzufuhren abgetrennt sein.
Warning: To prevent bodily injury when mounting or servicing this appliance in a rack, you must take special precautions to ensure that the system remains stable.
The following guidelines are provided to ensure your safety:
• This appliance should be mounted at the bottom of the rack if it is the only appliance in the rack.
• When mounting this appliance in a partially filled rack, load the rack from the bottom to the top
with the heaviest component at the bottom of the rack.
33
• If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing
the appliance in the rack.
Attention: Pour éviter toute blessure corporelle pendant les operations de montage ou de réparation de
cette unité en casier, il convient de prendre des précautions spéciales afin de maintenir la stabilité du
système.
Les directives ci-dessous sont destinées à assurer la protection du personnel:
• Si cette unité constitue la seule unité montée en casier, elle doit être placée dans le bas.
• Si cette unité est montée dans un casier partiellement rempli, charger le casier de bas en haut en
plaçant l’élément le plus lourd dans le bas.
• Si le casier est équipé de dispositifs stabilisateurs, installer les stabilisateurs avant de monter ou de
réparer l’unité en casier.
Warnung: Zur Vermeidung von Körperverletzung beim Anbringen oder Warten dieser Einheit in einem
Gestell müssen Sie besondere Vorkehrungen treffen, um sicherzustellen, daß das System stabil bleibt.
Die folgenden Richtlinien sollen zur Gewährleistung Ihrer Sicherheit dienen:
• Wenn diese Einheit die einzige im Gestell ist, sollte sie unten im Gestell angebracht werden.
• Bei Anbringung dieser Einheit in einem zum Teil gefüllten Gestell ist das Gestell von unten nach
oben zu laden, wobei das schwerste Bauteil unten im Gestell anzubringen ist.
• Wird das Gestell mit Stabilisierungszubehör geliefert, sind zuerst die Stabilisatoren zu installieren,
bevor Sie die Einheit im Gestell anbringen oder sie warten.
34
Compatibility and Safety Compliance
Overview
The EMI/EMC emissions and safety compliance information for the PacketShaper 900, 1400, 1700, 3500,
7500, and 10000 models are listed below.
EMI/EMC Standards
Safety Standards
AS/NZS 3548 Class A
IEC 60950-1
AS/NZS 4252.1
EN 60950-1+A11
CNS 13438 Class A
UL 60950-1: 03
ICES-003, Class A
CAN/CSA C22.2 No. 60950-1: 03
EMC Directive 89/336/EEC
EN 55022:1998 Class A
EN 61000-3-2:1995_A1(98) +A2(98), & prA14(00)
EN 61000-3-3:1995
EN 55024:1998
FCC 47 CFR part 15, subpart B, Class A
GOST-R 60950-2002
GOST-R 51318.22-99, .24-99
KN55022 Class A
KN6100-4-2,3,4,5,6,8,11
VCCI:2002, Class A
United States FCC Statement
This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment.
This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning this equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
35
• Change the direction of the radio or TV antenna.
• To the extent possible, relocate the radio, TV, or other receiver away from the product.
• Plug the product into a different electrical outlet so that the product and the receiver are on different branch circuits.
If these suggestions don’t help, consult your dealer or an experienced radio/TV repair technician for more
suggestions.
NOTE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CAUTION: Any modification to the equipment not expressly approved by Blue Coat could void your authority
to operate the equipment.
European Union (CE) Statement
This product is in conformity with the essential requirements of EU directives, specifically EU Directives 89/
336/EEC, 73/23/EEC and 93/68/EEC, by applying the following standards EN55022: 1998, EN55024:1998,
EN61000-3-2: 2001, EN61000-3-3: 1995 plusA1: 2001,EN60950-1: 2001
European Union CISPR 22 Statement
WARNING: This is a Class A product. In a domestic environment this product may cause radio interference,
in which case the user may be required to take adequate measures.
Japan VCCI Statement
Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance
may arise. When such trouble occurs, the user may be required to take corrective actions.
Internal access to Blue Coat devices is intended only for qualified service personnel.
Canada Compliance Statement (Industry Canada)
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de
Classe A prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le
Ministre Canadien des Communications.
36
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set
out in the interference-causing equipment standard entitled: “Digital Apparatus,” ICES-003 of the Canadian
Department of Communications.
Taiwan BSMI Class A EMI Statement
Australia C-tick Statement
WARNING
The system is designed to operate in a typical office environment. Choose a site that is:
•
•
•
•
•
Clean and free of airborne particles (other than normal room dust)
Well-ventilated and away from sources of heat including direct sunlight
Away from sources of vibration or physical shock
Isolated from strong electromagnetic fields produced by electrical devices
In regions that are susceptible to electrical storms, we recommend you plug your system into a
surge suppressor and disconnect telecommunication lines to your modem during an electrical
storm.
• Provided with a properly grounded wall outlet
Do not attempt to modify or use the supplied AC power cord if it is not the exact type required.
Ensure that the system is disconnected from its power source and from all telecommunications links, networks, or modem lines whenever the chassis cover is to be removed. Do not operate the system with the cover removed.
Russia Certification
All PacketShaper models are Russia GOST-R certified.
37
Korea MIC Statement
38
Recycling Your Appliance
As part of Blue Coat’s Blue Planet initiative, customers can recycle Blue Coat hardware, in accordance with
the following terms and conditions.
Blue Coat Blue Planet Recycling Service (the “Service”) for Customers only
Service Contract Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS. BY ORDERING THIS SERVICE, YOU ARE INDICATING
THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS (THE "CONTRACT") WILL SUPPLEMENT THE TERMS AND CONDITIONS OF ANY APPLICABLE OVERRIDING AGREEMENT BETWEEN YOU AND BLUE COAT SYSTEMS, INC OR BLUE COAT SYSTEMS INTERNATIONAL SARL.
(COLLECTIVELY, “BLUE COAT”) OR, IN THE ABSENCE OF SUCH AN AGREEMENT, BLUE COAT’S STANDARD END
USER LICENSE AGREEMENT OR SUPPORT SERVICES TERMS AND CONDITIONS.
Service Overview
The Service provides a way for Blue Coat’s customers to recycle Blue Coat hardware and field replaceable
units (collectively, "Hardware").
Customer Responsibilities
You must pack your Hardware in accordance with Blue Coat's packaging instructions. You must pack your
Hardware in a suitable box for transport and label: Attention: BLUE COAT Recycling. You must make the packaged products available for pickup in a secure, easy to access location. The Hardware will not be returned to
you. You will ensure that the material shipped is only Hardware and no other products or materials. You represent and warrant that the Hardware you ship was purchased by you through an authorized Blue Coat channel.
NOTICE REGARDING CUSTOMER DATA: You are responsible for all confidential data that may be stored on the
Hardware. Before you ship the Hardware for recycling, you are responsible for: (a) deleting the data on the
hard-disk drives and any other storage devices in the Hardware; (b) backing up or transferring any data prior
to deletion; and (c) removing any removable media, such as diskettes, CDs, or PC Cards, however, you may
not remove the hard-disk drive(s) or any other storage devices. Blue Coat does not accept liability for loss of
or leakage of confidential data or loss of any software.
NO CONTAMINATED PRODUCTS: The Service is not intended for Hardware that is or has become contaminated
or suspected of being contaminated with chemicals, biological agents or other substances that are not integral to the original new equipment or otherwise associated with normal office or household environments.
Hardware that may be contaminated must be decontaminated prior to recycling. Blue Coat does not offer
decontamination services.
If you fail to comply with the terms and conditions of this Contract, then Blue Coat is not obligated to provide
the Service to you. In addition, the carrier may refuse shipment and you may incur additional fees.
39
Cancellation Policy
You may cancel the Service by giving not less than 48 working hours cancellation notice on working days
prior to a confirmed collection date. No cancellations beyond this time period. Any charges incurred resulting your decision to cancel the collection less than 48 hours notice on working days, shall be borne by the
you. To cancel your order, email to [email protected]
Warranty
BLUE COAT WARRANTS THAT IT WILL PERFORM THE SERVICE WITH COMMERCIALLY REASONABLE CARE. BLUE
COAT MAKES NO OTHER WARRANTY AND DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE.
Limitation of Liability
IN NO EVENT SHALL BLUE COAT BE LIABLE FOR DIRECT OR INDIRECT DAMAGES INCLUDING BUT NOT LIMITED
TO LOST PROFITS, OR ANY SPECIAL, INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES, HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY. THIS LIMITATION SHALL APPLY EVEN IF BLUE COAT HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
General
Neither party will be liable for its failure to fulfill any obligation under this Contract due to causes beyond its
reasonable control. This Contract is non-transferable.
For additional information, see:
http://www.bluecoat.com/company/environmentalsafety
40
www.bluecoat.com
20-0233-04 C.0

PacketShaper Quick Start Guide

Transcription

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