Jardine Matheson Limited

vol.2 2010
Thistle
The Magazine of Jardine Matheson
Record Results Reflect Improving Conditions
> page 3
Pama Transformation Wins PIP Awards Grand Prize
> page 5
Mark of Excellence for MCL Land and Hongkong Land
> page 21
Zung Fu (China) –
Driving Forward
Determined to Succeed
The Group’s record results for 2009 reflect one of the best years in its long history. They
are also an indicator of the important characteristics shared by many of our businesses
which have enabled them to achieve earnings growth in spite of the continuing uncertain
economic environment. Included in these characteristics is a common aspiration to be
the ‘Best in Class’ in their sector. It is this powerful determination to succeed that helps
our businesses to overcome adversity and seize opportunities for growth.
A fine example of determination is Zung Fu (China), the subject of our feature on pages
14-19, which persevered over many years to build a business in Southern China that
today is a market leader with a great brand and excellent potential for further growth.
Our 2010 Pride in Performance Award winners also display strong evidence of that
same determination whether it be in business outperformance, a new marketing
campaign, an innovative and creative solution to a challenging problem or in providing
best customer service.
The combination of this shared determination with our ideal location in East Asia and
our financial strength is fundamental to our continued success.
Anthony Nightingale
2
Record Results Reflect Improving Conditions
Gammon and Maxim’s on Show at World Expo
2010 Shanghai
New UK Prime Minister Recalls His First Job
at Jardines …
Leadership 8
9
Billion-Dollar Contract Wins for Gammon
Guardian Malaysia Champions Customer Care
Mandarin Oriental Moves into the Middle East
Major Projects for JEC in Singapore and Thailand …
Feature 14
Zung Fu (China) – Driving Forward
Performance 20
20
Market of Excellence for MCL Land and Hongkong Land
Accolades for Dairy Farm Businesses in Hong Kong
and Singapore
Enduring Quality Service from Pizza Hut Hong Kong
JOS Further Strengthens Leading Position …
Spirit 26
25th Walk Up Jardine House Raises Record Funds for MINDSET
Jardine Ambassadors Visit School Earthquake Victims
JDI Helps Flood Victims Recover their Livelihood
Cycle & Carriage ‘Wheels’ Aid Charities …
People 32
32
IKEA Recruits Home-Loving Staff for New
Kowloon Bay Store
Wellcome School Expands to Taichung
Jardine Foundation Scholar Raises Awareness
of Hong Kong and China at Cambridge …
Enterprise at Work … Jardine Schindler Group
CONTENTS
At the Centre 2
Record Results Reflect Improving Conditions
AT THE CENTRE
2009 was one of the best years in the
long history of the Jardine Matheson
Group. As conditions eased in Asia, the
second half marked an improvement
over both the first half and the
comparable period of 2008, which had
coincided with the worst of the global
economic crisis.
Hongkong Land completed several
large projects during the year, helping
the company to double its profits, and
both Astra and Dairy Farm also had
record years. These successes more
than made up for weaker results in
hotels and some other businesses,
which were more affected by the
recession. Jardine Cycle & Carriage’s
earnings benefited from Astra’s record
result and an improved contribution
from its other motor interests. In
response to difficult trading conditions
in the hotel sector, Mandarin Oriental
maintained profitability by focusing
on its competitive position and
reducing costs.
Jardine Pacific’s businesses were
affected in various ways by the
downturn. Both Jardine Motors and
Jardine Lloyd Thompson benefited in
2009 from the expansion of their areas
of activity through organic growth or
acquisition, while at the same time
streamlining to improve profitability.
The Group achieved a record underlying
profit in 2009 of US$1,010 million,
an increase of 23%. Underlying
earnings per share were 22% higher at
US$2.84 and turnover, including 100%
of associates, was US$36.0 billion,
compared with US$36.2 billion in 2008.
Seizing Opportunities
for Growth
The Jardine Matheson Group remains
well placed to seize opportunities for
growth, Managing Director Anthony
Nightingale told senior executives in
his annual address.
the financial strength and expertise
within each of our operations to pursue
development opportunities; and third,
our businesses are, or aspire to be,
industry leaders; the ‘Best in Class’ in
their sector.”
Mr Nightingale did, however, remind
his audience that while conditions
in the Group’s heartland of East Asia
are now reasonable for most of its
businesses, much of the developed
world remains in trouble.
“This means we must remain nimble,
ready certainly to exploit any chance
to increase sales, but also ready
to adapt if conditions turn more
difficult again.”
Speaking against the backdrop of
the Group’s record results for 2009,
Mr Nightingale said that there were
three important characteristics, which
gave him confidence:
Mr Nightingale said that the Group’s
businesses shared many attributes
which were fundamental to its culture
and critical to its performance, most
importantly, a powerful determination
to succeed.
“First, we are fortunate to be
positioned primarily in East Asia, where
unlike some parts of the developed
world, economic growth is expected to
remain reasonable; second, we have
“On this foundation, I am confident
that we can, and that we will,
seize opportunities and prosper,”
he concluded.
Forging Closer Ties with Central People’s Government
The Jardine Matheson Group has hosted a
dinner for the Liaison Office of the Central
People’s Government in the Hong Kong Special
Administrative Region.
The recently appointed Director of the Liaison
Office, Peng Qinghua, and his senior team joined
Jardine Matheson Directors in the Penthouse of
Jardine House to discuss matters relating to both
China and Hong Kong. The two parties exchanged
views on various topics including the economy
and the stability and prosperity of the business
environment in Hong Kong.
Photographed at the Jardine Matheson Group dinner for the Liaison Office of the Central People’s
Government in the Hong Kong Special Administrative Region are centre left front row: Peng
Qinghua, Director, Liaison Office; and (right) Anthony Nightingale, Managing Director, Jardine
Matheson Group with Group executives and senior representatives from the Liaison Office.
At the Centre Record Results Reflect Improving Conditions
Pama Transformation Wins PIP Awards Grand Prize
Astra subsidiary Pamapersada
Nusantara (Pama), the Business
Outperformance category winner,
has won the Pride in Performance
(PIP) Awards Grand Prize for
2010 for achieving outstanding
growth culminating in an excellent
performance over the past three years.
By taking a creative and visionary
approach, the Pama team has
transformed its business over the last
16 years from a heavy equipment rental
operation into Indonesia’s largest coal
mining contractor. In the three-year
period from 2006 to 2009, Pama
doubled its revenue to US$1.8 billion
and increased its profit more than
fivefold to US$250 million. This
performance represents growth over its
1993 revenue and profit of 223 and 355
times, respectively. The judges of the
PIP Awards singled out Pama’s ‘strong
and structured systems for recognizing
and developing competence to support
the evolving organization.’
effective way to beat the global
economic crisis. Zung Fu attributes
its remarkable 2009 achievement
of US$42 million sales revenue
and US$2 million pre-tax profit
to the CVD team going beyond
the call of duty to fulfill – and
exceed – its customers’ needs.
In many instances this ‘can do’
attitude has resulted in the team
winning new business.
Wellcome Campaign Takes
Hong Kong by Storm
Wellcome Hong Kong’s marketing
campaign, ‘One Dollar Does
Matter’, took Hong Kong and the
advertising world by storm and
won over 20 local and international
creative and marketing awards. The
successful objective of the campaign
was to position the supermarket
chain as a champion of family
values while reinforcing its low
price leadership.
Putting the Customer
First Works for Zung Fu
Hongkong Land Overcomes
Risks to Achieve Success
Of the other category winners,
Zung Fu’s Commercial Vehicle Division
(CVD) in Hong Kong has proven that
putting the customer first is the most
Despite plunging property prices
amid the global downturn,
Hongkong Land’s venture into
Macau’s residential property market,
Front row, centre right: Jardine Matheson Group Managing Director Anthony Nightingale
celebrates with the winning teams of the 2010 Pride in Performance Awards.
One Central Residences, exceeded
expectations with a contribution
of US$170 million to the group’s
operating profit for 2009. Over 90% of
the 796 units at the luxury apartmentcum-retail complex were sold at
record prices. The PIP Awards judges
described the small Hongkong Land
team as ‘an excellent risk taker.’
Innovative Solution Wins
Business for Gammon
When approached by the University
of Hong Kong to design a campus
extension on a cramped site used by
the Water Services Department to
store fresh and saltwater supplies,
Gammon Construction came up with
an out-of-the-box solution that was
sustainable and environmentally
friendly. Gammon relocated the water
storage facilities to a purpose-built
underground saltwater cavern at
the adjacent Lung Fu Shan country
park. The creation of the cavern as a
storage facility was an engineering
first for Hong Kong. ‘For Gammon,
nothing is impossible,’ stated the
PIP Awards judges.
Further information on the PIP Awards is
available at http://www.jardines.com/
profile/perform.html
Pamapersada Nusantara – Grand Prize Winner
and Business Outperformance
Zung Fu – Customer Focus
Wellcome – Marketing Excellence
Gammon Construction and Maxim’s
Group are both playing significant
roles at the World Expo 2010
Shanghai, which opened in May and
continues until the end of October.
The Expo is expected to draw tens
of millions of visitors from within
Mainland and around the world.
Gammon was awarded the ‘design
and build’ contract for the Hong
Kong Pavilion, which is the showcase
of Hong Kong’s presence at World
Expo. The three-storey pavilion, with
the theme ‘Hong Kong – Potential
Unlimited’, is located within the
China Pavilion area in Pudong. It
features an external aluminium and
glass façade with three-dimensional
characteristics to highlight the
dynamic nature of Hong Kong.
The middle level of the pavilion is
mostly transparent to symbolize the
infinite imagination and creativity of
Hong Kong and its people. Another
feature is its ‘green’ rooftop, which
highlights the fact that country
parks and green belt areas make
up some 70% of Hong Kong’s total
land mass. In addition to heatabsorbing vegetation, other ‘green’
elements include solar panels, water
cascades, heat-reflecting glass,
Specially trained Maxim’s Group staff are
promoting Hong Kong’s unique culinary culture
at World Expo 2010.
energy-efficient air-conditioning and
recyclable building materials.
Meanwhile Maxim’s is the only
representative from Hong Kong to
partake in the ‘Chinese Culinary
Zone’, which is showcasing Asian
food to World Expo visitors. Maxim’s
has also created a massive food hall
of nearly 20,000 sq. ft to spotlight
Hong Kong’s unique culinary culture
on the world stage.
In preparation for the event, Maxim’s
recruited 270 people, most of them
hospitality and catering students
from China, and put them through a
rigorous training programme.
Hongkong Land – Successful New Venture
Gammon Construction – Innovation and Creativity
The Hong Kong
Pavilion at
World Expo
2010 Shanghai.
At the Centre Gammon and Maxim’s on Show at World Expo
2010 Shanghai
Group Chairman Visits Southeast Asia and China
Jardine Matheson Group Chairman Sir
Henry Keswick visited six countries in
Southeast Asia and five cities in China
during a regular trip to the region.
During his one-month visit, Sir Henry
visited Malaysia, Indonesia, Singapore,
Thailand, Vietnam and the Philippines,
and in China, the cities of Shenyang,
Beijing, Chongqing, Kunming and
Chengdu. In each place Sir Henry was
received by senior government officials
and prominent local businessmen.
Meetings focused on fostering
relationships and further strengthening
the Group’s presence and business
development in the region.
In China, Sir Henry also toured various
Group interests including sites being
developed by a Hongkong Land joint
venture in Shenyang, Jardine Airport
Services’ new ground handling
business at Yunnan Airport and, in
Chengdu, Zung Fu (China)’s MercedesBenz dealership, as well as Maxim’s
Group’s Starbucks outlets in the city.
In Vietnam, Sir Henry, his wife Lady
Tessa and Jardine Matheson Director
Simon Keswick visited Jardine Cycle &
Carriage’s (JC&C) 29%-held associate
Truong Hai Automotive (THACO), which
is the second largest automotive
company in the country.
The delegation was welcomed
by THACO Chairman and majority
owner Tran Ba Duong and then
toured the group’s major production
facilities in Chu Lai, Central
Vietnam. Mr Duong expressed his
gratitude to Sir Henry for the many
areas of support that Jardines
has provided since JC&C’s initial
investment in June 2008.
Centre left: Jardine Matheson Group Chairman Sir Henry Keswick and his delegation were welcomed by
(centre right) Party Secretary of Chongqing Bo Xilai at the Beijing Diaoyutai State Guest House.
New UK Prime Minister Recalls His First Job at Jardines
Britain’s new Prime Minister David
Cameron has recalled his first job at
Jardines when he was employed by
the Group for three months during
his gap year in 1985 before going up
to Oxford.
Responding to a congratulatory
message from Jardine Matheson
Group Chairman Sir Henry Keswick on
his appointment as Prime Minister,
Mr Cameron asks “am I the first to
go from Jardine Shipping Agency to
PM…” and sends
his regards
to Patrick
Ng, General
Manager of
Jardine Port
Agency whom
he describes as
‘my first boss…’
Patrick Ng
Mr Ng said he was delighted that
Mr Cameron’s initial experience of the
world of business when he worked
as a ‘ship jumper’, also known as
an ‘Operations Representative’, for
Jardine Shipping Agencies (HK) had
laid the foundations for such an
illustrious career.
David Cameron
“I wish him every success in his new,
rather larger role,” said Mr Ng.
Jardine Shipping
Services Expands
Presence in China’s Ports
A decade after China opened up its
shipping agency business to foreign
participation, Jardine Shipping
Services (JSS) has grown to become
one of the most active agencies in
the country. With 11 strategically
located offices in eight port cities
and excellent relationships within
the Chinese shipping community, JSS
represents the interests of major liner
companies and provides convenient
and efficient one-stop access to the
China marketplace.
“We are the only agency in China
providing comprehensive liner agency
services under one brand throughout
the country,” explained JSS Chief
Executive Terence Sit.
JSS first established a representative
office in China in 1990, but it was not
until the lifting of restrictions in 2000
that growth really took off. Historically,
the deep sea port of Hong Kong had
been the gateway for China, acting
as a transshipment point for Chinese
imports and exports but as the country
opened up to foreign interests, more
shipping services began to make direct
calls into China.
“This created the need for agencies
such as JSS to have a stronger
presence in China,” said Mr Sit.
JSS’s strategy was to establish that
presence in major Chinese ports
through joint ventures with its existing
local agents. In 2006, JSS established
its first joint venture shipping agency
in Shanghai followed a year later by
another in Shenzhen.
At the Centre “This was a major breakthrough,”
said Mr Sit. “Through these two joint
ventures, we are able to directly
participate in the agency operation
instead of working through a local
sub-agent and can also interface with
local authorities and customers.”
With the current JSS network now
covering most of the main ports, the
next challenge is to expand into some
of the so-called secondary ports,
which have high growth potential. This
year JSS will handle a direct container
service between the US west coast
and Taicang in Jiangsu province, a
next-door neighbour to Shanghai
and adjacent to one of the most
prosperous industrial centres within
the Yangtze River Delta.
“We are also looking closely at ports
beyond the Pearl River Delta in
Southern China,” added Mr Sit.
In addition to its direct presence in
China’s ports, JSS acts as a hub on
behalf of shipowners and operators
who move high volume of imports
and exports in China by providing
operations support through its Hong
Kong office. This includes managing
ship movements, agency appointments
and fund transfers.
“On average, this service handles over
100 ships a month, providing a onestop ‘shop’ to meet all our customers’
A container ship under the care of Jardine Shipping
Services loads up at the busy port of Yantian in
Shenzhen.
needs and effectively reducing the
time and cost of their doing business
in China,” said Mr Sit.
In the long-term, JSS hopes to
participate directly in the local
operations of as many of China’s ports
as possible. That will entail providing
levels of service which exceed those
of the increasingly competitive local
agents and other existing international
agency groups.
“The main advantages which JSS
offers are its good relationships with
both principals and local partners, and
being able to centralize all funding
and operations through a single hub,
thus providing instant information and
support,” said Mr Sit.
Jardine Shipping
Services is
expanding
its services
into so-called
secondary ports
and this year will
handle a direct
container service
between the
US west coast
and Taicang in
Jiangsu province.
Billion-Dollar Contract Wins for Gammon
LEADERSHIP
Leadership Billion-Dollar Contract Wins for Gammon
Gammon has recently won several
billion-dollar contracts for rail, airport
and road projects in Hong Kong.
From left: Thomas Ho,
Chief Executive, Gammon
Construction; Chew Tai
Chong, Projects Director,
MTR Corporation; and
Kensuke Hayashi,
General Manager,
Nishimatsu Construction
at the signing ceremony
for the contract won by
the Gammon-Nishimatsu
WIL Joint Venture.
On the new West Island Line (WIL)
extension of the existing MTR
Island Line, Gammon and GammonNishimatsu WIL Joint Venture have
been awarded two contracts by the
MTR Corporation.
The first contract, valued at
HK$1.34 billion (US$172 million),
requires Gammon to construct a cutand-cover station in Kennedy Town
and an overrun tunnel with a total
length of 650 metres. The second
contract, valued at HK$4.75 billion
(US$609 million), requires the
Gammon-Nishimatsu WIL Joint Venture
to construct two intermediate stations
in Sai Ying Pun and the University of
Hong Kong and a running tunnel with a
total length of 2.2 kilometres.
In another joint venture, Gammon
and Hip Hing Construction Co Ltd
have been awarded a HK$4.2 billion
(US$538 million) contract by Cathay
Pacific Services Ltd to build its new
air cargo terminal at Hong Kong
International Airport.
The contract comprises the
construction of an eight-storey
warehouse in precast/insitu concrete;
ramps to the warehouse and an office
building. It also includes co-ordination
of the Material Handling System,
building services and finishing.
Meanwhile, Gammon’s expertise in
major road works is reflected in the
group winning a HK$2.38 billion
(US$305 million) contract to help
alleviate traffic congestion problems
and meet future traffic demand on
two key highways in the North-east
New Territories of Hong Kong.
The 40-month contract from the
HKSAR Highways Department requires
widening the existing dual three-lane
carriageways to four lanes along a
3.5 kilometre section of the Tolo and
Fanling highways. The project scope
includes modification and demolition
of five existing bridges and the
construction of eight vehicular bridges
including all associated interchanges
and utilities.
Hongkong Land Showcases Work of Renowned Sculptor
Hongkong Land has showcased the work of world-renowned
sculptor Ju Ming at various locations in Central.
Works from Mr Ju’s most celebrated endeavour, the Taichi
Series of bronze sculptures, was on show at the Open Plaza
in Exchange Square, while his Living World Series of painted
wood and stone sculptures could be seen at The Rotunda,
Exchange Square and Jardine House. The inaugural launch
of his latest work featuring sculptures cast in stainless steel
under the banner ‘Swimming in Hong Kong’ took place at The
Landmark. These sizeable sculptures are described as ‘witty
emulations of ladies at leisure’.
Mr Ju, who was born in Taiwan in 1938 and has been a
sculptor for over five decades, attended the opening night
of the exhibition on 1st June.
Left: Hongkong Land Chief Executive Y K Pang and sculptor Ju Ming stand in
front of his piece ‘Tai Chi – Single Whip Dip’, which is on permanent display
outside Exchange Square in Central, Hong Kong.
7-Eleven Hong Kong’s ‘Undercover Boss’
7-Eleven Hong Kong customers who dropped into the chain’s Tong
Chong Street outlet on a recent morning may not have realized that
one of the staff behind the ‘Hot Shot’ hot food counter was none
other than the company’s Chief Executive Officer Tim Chalk.
Over the course of serving close to 400 cups of milk tea, Mr Chalk
saw firsthand how 7-Eleven’s newly developed hot food and drink
products have been incorporated into the daily routine of many
Hong Kong people. The Hot Shot counter introduced freshly
prepared hot food into 7-Eleven stores in 2008 and last year
expanded by 25% to over 350 store locations.
“We strive to make available to customers their favourite foods
in the most convenient manner with a consistently great taste,”
said Mr Chalk, who was joined by seven fellow executives serving
customers in other stores that morning.
Tim Chalk, Chief Executive Officer, 7-Eleven Hong Kong & Macau enjoys
his stint at 7-Eleven’s Tong Chong Street outlet.
Guardian Malaysia Champions Customer Care
Guardian in Malaysia has organized a
nationwide Customer Care campaign
to identify and acknowledge
employees who have portrayed
exceptional customer service.
The campaign, which began early
this year, culminated in a national
competition held at Guardian Suria
Kuala Lumpur City Centre (KLCC).
This involved two ‘on-the-job’ rounds;
one being the cashiering and, the
second, evaluation of the candidates
on the shop floor. Judging was based
on the best customer service attributes
including greetings, decorum, offering
further assistance and ‘going the
extra mile’.
“Our customer care campaign is an
extension of our passion for customer
service excellence,” said Guardian
Chief Operating Officer Loi Liang Tok.
“This is crucial in any business as it
delivers a great shopping experience
that differentiates us from others.”
At the end of the competition, the
customer care champions walked away
with a cash prize of RM1,000 each with
first runners up taking home RM700
each and second runners up, RM500.
All the finalists received RM100 cash
and a certificate of appreciation.
“The competition winners will
become Guardian’s customer care
ambassadors and the catalyst for
instilling a service-oriented culture
to ensure that Guardian continues
in its leadership position by always
exceeding customer expectations,”
added Ms Loi.
Guardian Malaysia’s
2010 Customer
Care Ambassadors
pose with senior
management and
(back row – third
left) Chief Operating
Officer Loi Liang Tok.
Leadership 11
Mandarin Oriental Moves into the Middle East
Mandarin Oriental Hotel Group
(MOHG) is to move into the Middle
East with its first hotel in the region to
open on Saadiyat Island, Abu Dhabi
in 2013.
Mandarin Oriental, Abu Dhabi, which is
being developed by Abu Dhabi Tourism
Development & Investment Company,
will feature 160 luxurious guestrooms
and suites, 35 serviced apartments
and 50 branded Residences at
Mandarin Oriental. There will be an
all-encompassing spa and six eclectic
restaurants and bars. Leisure facilities
will comprise a private beach club,
fitness centre and a large outdoor
swimming pool. Hotel guests will
enjoy preferred access to the 18-hole
championship Saadiyat Beach Golf
Course designed by Gary Player, which
will wrap around the resort.
Saadiyat Island, the location for Mandarin Oriental, Abu Dhabi, the group’s first hotel in the Middle East.
MOHG Launches
Mobile Website
In another new move, MOHG has
launched an interactive mobile
website, which focuses on providing
ease of navigation and a convenient
booking tool for travellers.
The site is available in two formats
that are compatible with both
touch screen devices and keypad
handhelds. Guests can book rooms
online, browse interactive maps and
make dining and spa reservations.
Short features and photographs of
each hotel are also listed.
Marina Bay Financial Centre Tower Two Topped Out and Fully Leased
Tower Two of Hongkong Land joint
venture development in Singapore,
Marina Bay Financial Centre (MBFC),
has been topped out and is also
fully leased.
left an impression of his hand on a
commemorative plaque, which was
hoisted to the rooftop of Tower Two
and embedded to form part of the
building.
Guest of honour at the topping out
ceremony was Singapore Minister for
Finance Tharman Shanmugaratnam.
Together with other VIP guests he
Tower Two of MBFC stands at 50
storeys high and features nearly one
million sq. ft of commercial prime
Grade A office space. It is the second
A Japanese-style
ceremony marked
the topping out of
Marina Bay Financial
Centre Tower Two
led by centre:
Singapore Minister
for Finance Tharman
Shanmugaratnam;
(second left) Y K Pang,
Chief Executive,
Hongkong Land; and
(first right) Teruaki
Yamaguchi, Senior
Executive Director,
Kajima Corporation.
commercial tower to be completed
under MBFC Phase One and will be
home to a range of leading companies.
Among these is Barclays Capital,
the investment banking division of
Barclays Bank PLC, which has leased
an additional ten floors of the tower
and will now occupy 14 floors for a
ten-year lease period. Prudential Asset
Management (Singapore) Limited has
also signed on to lease one and a half
floors for a nine year period.
“MBFC has been receiving strong
interest from global companies and
the excellent pre-commitments from
well-regarded tenants are testament
to its offering as ‘Asia’s Best Business
Address’,” said Raffles Quay Asset
Management Chief Executive Officer
Wilson Kwong.
Astra’s Executive Committee Visits Makassar
Businesses
Astra’s Executive Committee (Excom)
has paid its first visit to Makassar,
the provincial capital of Sulawesi and
largest city in East Indonesia, where
it reviewed Astra businesses.
Activities included a tour of the
workshop and showroom at the
Honda sales operation and a visit
to United Tractors (UT). There,
the Excom members viewed
presentations from each business
division and toured the warehouse,
yards, workshop, UT learning centre
and school.
At a dinner with all branch managers
of Astra companies in Makassar,
Jardine Matheson Group Managing
Director Anthony Nightingale said,
“As a long-term investor, we believe
that Astra will continue to grow
and thrive.”
Right: Jardine
Matheson Group
Managing Director
Anthony Nightingale
learns about United
Tractors’ People
Development Centre
during Astra’s
Executive Committee
visit to Makassar.
Anchor Tenant for Jakarta Land Development
Hongkong Land’s Indonesian joint
venture, PT Jakarta Land, has signed
Permata Bank as the anchor tenant for
its new development in Jakarta.
Permata Bank will lease 16,000 sq. m in
World Trade Center II (WTC II), including
the ground floor banking hall, which
will become its new headquarters.
The 56,000 square metre WTC II is
expected to be the most advanced
commercial office building in Indonesia
on completion in mid-2012, with an
energy-saving glass curtain wall
design, large column-free floor plates
and robust backup power systems
to support the demanding needs of
modern banking tenants.
Jardine Airport Services
Extends Global Reach
Jakarta Land’s new development,
World Trade Centre II, is expected to be
Indonesia’s most advanced commercial
building when it is completed in 2012.
From its principal base in Hong Kong, the load
control team of Jardine Airport Services Limited now
serves 40 airlines stations around the world.
Jardine Airport Services Limited
(JASL) has extended the reach of its
centralized load control services from
its principal base in Hong Kong and
is now serving 40 airline stations and
in excess of 400 flights per week for
British Airways, Qantas Airways and
Singapore Airlines.
Through centralized load control,
aircraft weight and balance functions
are performed remotely by certified
load controllers at a designated
airport hub. This highly regulated and
skilled service requires a dedicated
investment in human capital,
certification processes, mathematics
and language sophistication, IT
infrastructure and training.
“It drives greater efficiency and
safety and optimizes operations
and cost effectiveness for airlines
worldwide,” explained JASL General
Manager of Operations Control
Raymond Shek. “JASL has a well
established reputation in this field
with our airline customers placing
their trust in our service quality and
technical excellence.”
Jardine Engineering Corporation
(JEC) has won two major projects in
Singapore and Thailand.
the clock to ensure that the offices’
building systems run at optimal
efficiency.”
In Singapore, JEC has been awarded
the mechanical and electrical (M&E)
operations management contract for
Phase One of Marina Bay Financial
Centre (MBFC), which has been
designed as the place to ‘work, live
and play’ in Singapore. JEC Singapore
will be working with Raffles Quay
Asset Management (RQAM), its
existing partner in the M&E operations
of nearby One Raffles Quay. Together
the two developments cover a total
area of 3 million sq. ft.
In Thailand, JEC has won a major
contract for a new commercial
complex located close to Bangkok
Airport Express Rama 9 station.
“The proximity of the two sites means
that JEC Singapore can draw on the
synergy of the two teams working
closely together,” explained JEC
Singapore General Manager P C Chan.
“Approximately 60 M&E engineers
and technicians will be working round
JEC Thailand will supply, install and
commission the air-conditioning,
ventilation, electrical, sanitary and
fire protection systems for Central
Plaza Rama 9, an eight-storey building
offering leisure, entertainment and
flagship retail.
Jardine Engineering Corporation has been awarded the M&E operations management contract for Phase One of
Marina Bay Financial Centre (cluster of buildings extreme left), which has been designed as the place to ‘work,
live and play’ in Singapore.
Wellcome Arrives in Discovery Bay
Wellcome has opened its first store
in Discovery Bay, an outlying area
on Lantau Island, Hong Kong with
a unique community and local
characteristics.
Following in-depth studies and
engagement with residents in the form
of customer forums and websites,
the new store has been tailored
specifically to meet the needs of the
With its special colour scheme and spacious environment, Wellcome’s new Discovery Bay store has been
designed specifically to meet the needs of the community’s residents.
small community. This includes a
‘designer-range’ of merchandise
catering to the preferences of the
customers, an exceptionally spacious
store design and a different-fromusual logo colour to complement
Discovery Bay’s unique environment
and architecture. Multilingual staff
are on hand to serve the diverse
nationalities of the residents and pet
waiting and golf cart parking areas in
this car-free development will shortly
be available.
“Wellcome will continue to actively
engage with our new Discovery Bay
customers to ensure that attentive
service and great value products are
provided,” said Wellcome Marketing
Director Diane Chiu.
Leadership 13
Major Projects for JEC in Singapore and Thailand
Zung Fu (China) – Driving Forward
Feature
Feature 15
Zung Fu (China) – Driving Forward
Almost a quarter of a century after
Jardine Motors subsidiary Zung Fu first
established a presence in China, the
company is driving forward its ambitious
plan to be the number one MercedesBenz dealer in Guangdong Province
while also expanding into seven other
provinces in Southern China.
in Hong Kong is one of the highest for
Mercedes-Benz worldwide.
Long before mainland China became a
market for luxury cars, Zung Fu set up
the first of a series of repair workshops
in 1986. In 1993, Shenzhen Zung Fu
was opened as the first Mercedes-Benz
authorized service centre in Southern
China. From these initial strategic moves,
Zung Fu (China) has built up a network
of 16 Mercedes-Benz outlets and two
‘Smart’ showrooms. While this is already
the largest Mercedes-Benz network in
Southern China, the group intends to
extend its reach even further during the
next three years.
Zung Fu’s development in China, which
has mirrored the economic progress
of the Southern region, in particular
the province of Guangdong, has been
based on extending this successful
55 year-long partnership with
Mercedes-Benz. With the advantages
of its reputation in Hong Kong and
support from loyal customers, many
of whom also set up businesses
across the border, Zung Fu (China)’s
early operations soon expanded from
Shenzhen into cities like Guangzhou,
Zhuhai and Jiangmen.
Since 1954, when Zung Fu brought the
first Mercedes-Benz vehicle to Hong
Kong, the two companies have enjoyed
a unique relationship. Zung Fu is the
exclusive retailer of Mercedes-Benz
automobiles in Hong Kong and Macau
and its share of the automotive market
“It is an alliance of equally formidable
reputations; a partnership based on
brand, product and people, and quality
of products and services,” said Zung
Fu Chief Executive Michael Lee.
“It was a hard battle,” said Mr Lee, “as
Chinese Government policy restricted
foreign companies like Zung Fu. For
many years, we could only operate a
service centre business with the vision
that one day they would become full
dealership operations.”
Zung Fu’s belief and perseverance paid
off in 2001 when China was admitted
to the World Trade Organization
(WTO) and liberalized its motor
retail industry.
“With years of preparation to identify
suitable sites, develop a well-trained
sales organization and establish
a service reputation, Zung Fu was
poised to become a network of full
service dealerships. Indeed we
commemorated the breakthrough with
the opening of our first pure sales
showroom in Guangzhou that year,”
said Mr Lee.
Since then the enormous economic
growth of the region and subsequent
consumer demand for high-end
vehicles, have created a period of
impressive growth.
“The market still has excellent
potential and with a great brand
like Mercedes-Benz, we feel we can
continue to expand our network and
grow Zung Fu’s share of the luxury
sector,” said Mr Lee.
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Zung Fu (China) has an extensive network of
Mercedes-Benz dealerships in China.
Zung Fu Network Geared Up to Meet Consumer Demand
From its earliest days in Southern
China, Zung Fu’s strategy has been
to predict the economic development
potential of evolving cities and preempt competitors by being the first
Mercedes-Benz dealer to establish a
presence in their key areas.
“Each new location is carefully chosen
for its potential growth,” said Mr Lee.
For example, Zung Fu was among the
first luxury car dealers to recognize the
potential of Chengdu when, in 2000,
the Chinese Government announced
its plan to encourage investment in
the vast underdeveloped Western
region. Subsequently Chengdu Zung
Fu opened as the first Mercedes-Benz
dealer in Sichuan province in 2001.
“We predicted that the Chengdu area
would ultimately boom as the hub of
Mid-Western China because of its rich
resources,” said Mr Lee. “Fortunately,
we have been proved right and
Chengdu Zung Fu now claims 70% of
market share there. As the leading
Hunan Zung Fu is the largest car dealer in the region.
dealer in the West, it even
attracts customers from
as far away as Tibet.”
Similarly in 2004, Zung
Fu (China) made a
move into Changsha,
the provincial capital of
Hunan and now a key
city in the Mid-South. In
2008, Hunan Zung Fu was
relocated and upgraded
to become the largest car
dealer in the region.
Zung Fu (China) established its initial reputation in Southern China on
the quality of its service centres.
In Guangdong province too, Zung
Fu (China)’s pre-emptive strategy
continues to produce results. In
the early 2000s, Zung Fu predicted
that economic development and
consumer purchasing power
would spread from Guangzhou
and Shenzhen into Foshan, then
regarded as a suburb of the
province’s capital. Foshan has since
grown into a city and the Foshan
Zung Fu dealership, which opened
in 2007, has been well placed
to meet the predicted consumer
demand for luxury cars. As the
city continues to expand, Zung Fu
has recently identified the district of
Shunde as also being able to support
a Mercedes-Benz dealership. Shunde
Zung Fu will open in the third quarter
of 2010 to serve an area which boasts
one of the highest levels of GDP per
capita in China and is a centre for
some of the world’s biggest electrical
appliances producers.
“Zung Fu’s predictive, pre-emptive
network strategy has paid off as
Southern China has developed,”
said Mr Lee. “Our well-placed outlets
enable us to retain existing customers
and generate new business from
customers who are attracted by the
preferential support our wide network
offers, our unrivalled reputation
for service and our top of the range
brand,” said Mr Lee.
Feature 17
Zung Fu Stays Ahead
Determined to deflect the impact of
the global economic downturn on
its core business in Southern China
during the increasingly difficult market
environment of 2008/2009, Zung Fu
took bold steps to grow sales without
sacrificing profitability.
“We promoted exclusive offers to
customers who purchased at Zung Fu
dealers and emphasized the benefits
to our customers of Zung Fu’s unique
service network, uncompromising
service quality and technical skills,”
said Mr Lee.
Fourteen out of Zung Fu (China)’s
16 Mercedes-Benz dealerships are
located in Guangdong province and
owners of enterprises directly affected
by the economic downturn, such as
manufacturing and trading, make
up more than 40% of its clientele in
Southern China. What was already a
challenging situation was made worse
by fierce intra-brand competition.
During 2009, Zung Fu (China)
introduced customer-oriented
events which included the
Southern China motor
industry’s first ever golf
tournament at dealer level
and the Zung Fu track
experience held at the Zhuhai
International Circuit. Each
event attracted some 1,000
participants and served to
promote the importance of
Zung Fu as a major dealer
group for Mercedes-Benz.
“As the downturn started to bite,
automobile demand fell. As stock
started to build, many independent
car dealers and competitors cut their
prices to offload stocks, adding to
the already harsh market dynamics,”
explained Michael Lee.
Zung Fu’s pro-active response was
to bolster its marketing strategy
targeting the strong customer base it
had built up over 15 years.
Another valuable tool
was ‘Renfuhui’, a quality,
quarterly lifestyle
magazine, which was also
launched last year. With a
readership of 30,000 and
placement in high-end locations such
as lounges, restaurants and the VIP
rooms of banks, the magazine spreads
‘word-of-mouth’ marketing and helps
to influence prospective customers
who have never stepped into a Zung Fu
showroom.
Quarterly lifestyle magazine ‘Renfuhui’ helps Zung Fu
(China) to influence prospective customers.
Nearly 1,000 Zung Fu (China) customers took part in its first ever golf tournament organized at dealer level, with matches held in the company’s cities of
operation in Southern China.
The Mercedes-Benz
S-Class is regarded as
the style icon of the
luxury brand and a key
element of the portfolio
of Mercedes-Benz
vehicles which Zung Fu
(China) offers through
its expanding network
of dealerships.
In a further assertion of its market
leadership, Zung Fu (China) chose
2009 to open its two biggest 4S
(Sales, after-sales Services, Spare
parts, Survey) dealerships in Southern
China. Guangzhou Zung Fu and
Dongguan Zung Fu Huaxin, which
boasts 25 service bays and a designed
annual throughput of 10,000 jobs,
attracted wide media coverage and
much public attention.
its margins. Indeed its decisive
action actually generated new sales
momentum.
As a result of all these initiatives,
Zung Fu (China) has remained one
of the few car dealers in the region
to withstand the market difficulties
of 2008/2009 without jeopardizing
Overcoming the challenges of the last
few years in such a positive manner
while continuing to put its customers
first has also taken Zung Fu (China)’s
relationships with its customers
“Against all the odds, Zung Fu’s new
car deliveries in Southern China
increased by 72% to over 9,200 units
in 2009 and the group is confident of
achieving 15,000-unit sales in 2010,
yet another astonishing leap,” said
Mr Lee.
to a new high. This is borne out
by an improved Sales Satisfaction
Index (SSI) and, in particular, by its
Customer Satisfaction Index (CSI),
which jumped significantly from 2007
to 2009.
“Our diversified strategy has
produced significant results and
enhanced our market leadership,”
said Mr Lee. “Many of our initiatives
have stimulated phone enquiries and
showroom traffic. Satisfied customers
are more likely to repurchase and
friends of satisfied customers and
guests who have attended our events
often become new customers.”
In the Lead with StarElite
The introduction by Zung Fu (China)
in 2008 of StarElite, a brand for preowned cars under Mercedes-Benz, has
created another avenue of business,
which is expected to grow as the
country’s car market matures.
“Until we pioneered StarElite at
Shenzhen Zung Fu, there had been
no trustworthy platform on which
pre-owned Mercedes Benz cars
could be traded in or bought,” said
Mr Lee.
Zung Fu (China) now operates
three StarElite centres in
Shenzhen, Dongguan and
Guangdong, the largest StarElite
network in Southern China.
“StarElite has helped speed up the
sales of new cars and facilitated
additional after-sales business as
well,” said Mr Lee. “The used car
business in China will become a
major part of any car dealership in
two to three years time and we aim to
take the lead.”
Feature 19
Maintaining Momentum
China’s automotive market is expected
to continue its rapid momentum for
some years to come. The ongoing
development of its economy, the
upgrading and expansion of the
country’s road system, the relatively
small number of existing car owners
and the increasing number of
consumers who aspire to own a car are
all factors which point towards further
positive growth.
Currently one million new cars are sold
in China every month, but only 4% of
these are in the luxury segment.
“While the market maintains its
current rate of growth, we feel that
it should be possible to increase the
share of the luxury segment to 7-8% in
the medium term,” said Mr Lee.
Competition will become even keener
as all the leading international
manufacturers jostle for a slice of the
market. In keeping with MercedesBenz’ master plan to double its
network of outlets from the current 140
to 280 by 2013, Zung Fu (China) aims
to capture at least 50% of the outlets
in Southern China and achieve over
50% of all Mercedes-Benz car sales in
this region.
In the next two years,
Zung Fu (China) will
open new dealerships
in Sichuan, Hunan,
Chongqing, Hubei and
Yunnan, many of them in
places which have never
seen luxury car dealers.
“Everything is possible in
China, but nothing comes
easy,” said Mr Lee.
Zung Fu (China) prides itself on its customer service and seeks
“Rules, regulations, legal
to make buying and owning a Mercedes-Benz as enjoyable an
processes, business
experience as driving one.
licenses, permits, tax,
information – all have to
be dealt with. Customers too behave
With this aim, Zung Fu (China)
differently depending on whether they
established its own training centre
live in a city or the provinces.”
in Dongguan last year, the first in the
industry in China.
A key factor of Zung Fu (China)’s future
success is recruiting and retaining
“Our ultimate goal is for all levels of
the right people and developing
staff to have PHDs – Passion, Heart
and nurturing both their skills and
and Determination,” said Mr Lee.
corporate mindset.
“With that and the foundation we have
already built, Zung Fu (China) is ideally
“This is a business about people, not
placed to make the most of what
just vehicles,” said Mr Lee. “We need
is a huge market with further great
capable people to run and grow our
potential.”
business. Investing in our people is as
important as expanding our network.”
Zung Fu (China) has pioneered StarElite, a brand for pre-owned cars under Mercedes-Benz, and now has three centres in Southern China including this one in Dongguan.
Mark of Excellence for MCL Land
and Hongkong Land
Performance
Jardine Matheson Group property
companies MCL Land and Hongkong
Land won several awards at the
2010 International Property Awards
Asia Pacific.
MCL Land won three ‘Highly
Commended’ awards for its prime
residential Hillcrest Villa development
in Singapore – ‘Best Property
Singapore’, ‘Best Development
Singapore’ and ‘Best Architecture
(Multiple Units) Singapore’.
The show flat for Hongkong Land
residential development The Sail at
Victoria received the ‘Best Interior
Design – Hong Kong’ award.
An International Property Award is a
world-renowned mark of excellence
in the property industry and the 2010
event attracted entries from 19 cities in
Asia Pacific.
In another accolade for The Sail at
Victoria show flat, Hongkong Land has
also won a ‘Best Interior Design’ award
from the China Building Decoration
Association, which was founded in 1984
and covers more than 100 areas in China.
Mandarin Oriental Leads the Way in the Spa Industry
Five Mandarin Oriental Hotel Group (MOHG) spas have been
awarded the prestigious 2009 Forbes Five Star Spa Award out
of only 13 hotels worldwide. Mandarin Oriental hotels in New
York, Miami and Hong Kong, which had received the award
in previous years, were joined by The Landmark Mandarin
Oriental, Hong Kong and Mandarin Oriental, Boston. Mandarin
Oriental Washington DC was honoured as a Forbes Four
Star Spa.
These awards have been added to a growing list of trophies
for Mandarin Oriental spas, which continue to set new
standards in terms of design and service. Among the most
recent are Silver Sage Awards for Best Spas 2009 from US Spa
Magazine for Mandarin Oriental, New York, Mandarin Oriental,
Miami, Mandarin Oriental, Hong Kong and Mandarin Oriental,
Bangkok. In addition, AsiaSpa Magazine recently honoured
MOHG with the Baccarat AsiaSpa Award for best therapist
team and placed Mandarin Oriental, Sanya as the Best New
Spa of the Year for Asia. For the fourth time, the group was
also named Best Wellness & Spa Group in the Asia Pacific
Crystal Awards that salute the best in the industry, while The
Landmark Mandarin Oriental was awarded Best Hotel Spa.
A spa suite at Mandarin Oriental, Boston, which has won a coveted
Forbes Five Star Spa Award.
Performance 21
Mark of Excellence for MCL Land and Hongkong Land
Maxim’s Group in the Limelight
Maxim’s Group has been in the limelight at
the ‘10th China Hotel Summit and Award
Ceremony’ where it won three awards.
Right: Honorary
Chairman of
Maxim’s Group
James T Wu receives
the ‘Prominent
Entrepreneur –
Industry Promotion
Award’.
Honorary Chairman James T Wu received
the ‘Prominent Entrepreneur – Industry
Promotion Award’ while Executive Director
Wilson Wu was awarded a Platinum
Five-Star Medal. In recognition of its
commitment to quality catering services,
the group was also named ‘Customer
Satisfaction Best Catering Brand’.
Accolades for Dairy Farm Businesses in Hong Kong and Singapore
Dairy Farm businesses in Hong Kong
and Singapore have gained a host of
new accolades in recognition of their
performance and excellence.
In Hong Kong, the quality customer
service of Market Place by Jasons
has earned it a Quality Service
Award in the Total Quality Service
Regime (TQSR) 2009 from the MTR
Corporation. TQSR evaluates the
service quality of over 600 tenants
in six MTR malls through a monthly
mystery shopper survey and Market
Place by Jasons has consistently
scored Grade A every month since it
joined the scheme in January 2008.
In a further demonstration of
commitment to excellence, both
Market Place by Jasons and Wellcome
Hong Kong have received awards in
the Hong Kong Top Service Brand
Awards organized by the Hong Kong
Brand Development Council and The
Chinese Manufacturers’ Association of
Hong Kong.
7-Eleven Hong Kong & Macau’s
Combined Distribution Centre (CDC)
has become the first convenience
store in Hong Kong to achieve official
HACCP (Hazard Analysis and Critical
Control Point) accreditation through
Accredited Certification International
7-Eleven Hong
Kong & Macau’s
Combined
Distribution
Centre has
achieved HACCP
accreditation.
Limited. The HACCP management
system standard officially recognizes
the high standard that 7-Eleven’s
CDC has achieved in the logistics
of managing dry and chilled food
products. This is a critical factor in its
future growth plans.
In Singapore, Cold Storage carried
off the ‘Commerce – Retail’ industry
sector prize in ‘The Singapore 1000
Sales/Turnover Excellence Award
by Industry’, which recognizes
companies that achieve excellence.
In addition, Cold Storage retained its
number eight ranking in the Top 100
Singapore Brands 2010! The company
also increased its brand value to
S$1,129 million (US$811 million).
At 7-Eleven@Shell Singapore,
7-Eleven@Shell franchisee Bobby
Chiam won the Country Retailer of
the Year 2009 award.
Mr Chiam achieved top score
in various categories to win the
title and represented Singapore
when he joined retailers from 58
other countries to compete for the
prestigious Global Retailer Award.
For the fifth consecutive year,
Pizza Hut Maritime Square Branch
has won a Quality Service Award
in the Total Quality Service
Regime (TQSR) 2009 from the
MTR Corporation.
Pizza Hut’s ‘Customer Mania’ corporate
culture and ‘service straight from the
heart’ attitude were key factors in its
success. Under the TQSR, mystery
shoppers evaluate the performance of
the participants on a monthly basis.
Pizza Hut Hong Kong
makes customer
service a top priority.
JOS Further Strengthens Leading Position
For the third year in a row, Jardine
OneSolution (JOS) has demonstrated
its leadership and strategic
importance in Asia’s IT industry by
being named one of the top 45 IT
vendors in the region by MIS Asia
magazine.
The ‘Regional 45’ of MIS Asia’s
‘Strategic 100’ are IT vendors chosen
by an independent panel of judges
based on the criteria of industry
leadership; products and services
innovation; strategic roles in the
global IT market; contributions to
the development of the IT industry
and financial performance in the
past year.
Meanwhile, JOS has won two awards
which have further strengthened
its leading position in the unified
communications market in mainland
China and Macau.
JOS (Macau) recently became a Cisco
Gold Certified Partner, the first Hong
Kong IT enterprise to achieve the
honour in Macau. At the same time,
JOS (China)’s Cisco Gold Partner
status was renewed.
IBM has also bestowed two awards
on JOS Hong Kong. As an IBM
business partner, the group received
the ‘High Flyer of the Year 2009’
award. This reflects JOS’ success
in deploying IBM POWER Systems
as well as its winning of numerous
key projects. The second award was
given to JOS Distribution as a ‘Top
Contributor’ in system storage.
Another accolade for JOS came from
Adobe, which named the group
‘Top Creative Suite Reseller of the
Year’ for 2009. The award reflects
JOS’ significant success especially
in the Adobe Cumulative Licensing
Programme sectors.
Astra Convention
Focuses on Business
Sustainability
The theme for Astra’s annual Corporate
Security, Environment & Social
Responsibility Convention focused on
how the private sector could implement
the ‘Millennium Development Goals
Programme’ to support business
sustainability.
Speakers at a seminar held during the
event covered topics, which included
co-ordination between the private
sector and the Government in response
to a national disaster, the amendment
of laws on environmental protection
and management, and the outlook on
Indonesia’s political situation in 2010.
An exhibition featured 15 stands with
participants from Astra community
projects as well as PT Astra Honda
Motor, PT Astra Otoparts Tbk and PT
Federal International Finance.
“The convention served to highlight the
importance Astra places on business
sustainability and provided an excellent
forum for stakeholders from various
different sectors to come together,” said
M Riza Deliansyah, Environment and
Social Responsibility Division Head PT
Astra International Tbk.
Left: Astra representative M Riza Deliansyah and
Jakarta Landscape and Memorial Park Agency
Head Ir H Ery Basworo sign a Memorandum of
Understanding on Collaboration and Partnership
in the management of North Jakarta Parks during
Astra’s annual Corporate Security, Environment &
Social Responsibility Convention.
Performance 23
Enduring Quality Service from Pizza Hut
Hong Kong
Hactl System is the Best
The Logistic Control System 2 (LCS2)
of Hong Kong Air Cargo Terminals
Limited (Hactl) has been awarded the
Best Business Grand Award and Best
Business (Application) Gold Award
in the Hong Kong Information and
Communications Technology (ICT)
Awards 2009.
Hactl’s LCS2 is an efficient and
sophisticated computer system, which
was developed in-house to handle
cargo storage, transfer and retrieval in
SuperTerminal 1 for specific types of
containers.
“These two awards reaffirm Hactl’s
dedication in developing innovative
and practical IT solutions to support
the operations in SuperTerminal 1 –
the world’s largest single air cargo
terminal,” said Hactl General Manager
Information Services and
Operation Development
Chee Hong Tan.
Meanwhile, six international
airlines travelled to Hong
Kong to showcase their
best practices in forklift
driving and pallet building
at the 2010 International
Forklift and Pallet Building
Competition organized
by Hactl and held in
SuperTerminal 1.
Each team competing in the 2010 International Forklift and
Pallet Building Competition organized by Hactl strived hard to
demonstrate their skills.
The event successfully promotes
occupational health and safety
as well as elevating professional
cargo handling standards among
industry partners. Indeed in the
four years that the competition has
been held, workplace injury cases in
SuperTerminal 1 have dropped from 90
in 2006 to 55 in 2009.
addition, Tunas Toyota Dewi Sartika
received Best Customer Satisfaction
Improvement awards and Tunas Toyota
Serang received Sales Performance
awards at the Toyota Dealer
Convention.
“Safety is absolutely paramount in
air cargo operations as well as the
whole aviation industry,” said Hactl
Managing Director Anthony Wong.
Awards Bonanza for Tunas
Tunas Daihatsu and Tunas Toyota
have received a bonanza of awards at
national events.
At the National After Sales Technical
Contest 2010, Tunas Daihatsu received
First Champion and First Runner Up
for Foreman awards as well as awards
for Service Advisor and Partman. In
the Quality Circle Control Competition
for improving workshop operation
systems, Tunas Daihatsu won the
Second Runner Up prize.
At the Toyota After Sales Conference,
Tunas Toyota received two customer
satisfaction awards for ‘Best Outlet
in After Sales Area’ and ‘Best Outlet
Improvement in After Sales’. In
The Tunas Toyota team proudly displays the awards it won at the Toyota After Sales Conference and
Toyota Dealer Convention.
Performance 25
Michelin Star Accolades for Mandarin Oriental Restaurants
Mandarin Oriental Hotel Group’s
(MOHG) passion for creating
memorable dining experiences has
once again been recognized with
no fewer than nine of its diverse
restaurants from around the
world being honoured in the 2010
Michelin Guides.
In Europe, Rasoi by Vineet has
been awarded the coveted one star
status by Michelin’s 2010 Guide for
Switzerland. It is the first time an
Indian restaurant in Switzerland has
been recognized by the prestigious
Michelin guide. At MOHG’s flagship
property, Mandarin Oriental, Hong
Kong, The Mandarin Grill + Bar has
been awarded its first Michelin
star. A Hong Kong dining institution,
the restaurant serves a modern
interpretation of grill classics and
the city’s finest seafood.
Meanwhile, Pierre on the top floor
of the same hotel has retained its
Michelin star, while Amber at The
Landmark Mandarin Oriental, Hong
Kong also kept its coveted two stars.
Elsewhere, Restaurant Mark’s at
Mandarin Oriental, Munich, Tung Yee
Heen at the recently renamed Grand
Lapa Hotel in Macau and Signature,
Senses and Tapas Molecular Bar at
Mandarin Oriental, Tokyo all retained
their single star status. The Tokyo hotel
is the only one in the capital to have
three Michelin-starred restaurants in
the latest Japanese guide.
“These prestigious accolades speak
volumes about the dedication to fine
dining excellence that all of our hotels
offer,” said MOHG’s Corporate Director
of Food and Beverage David Nicholls.
Rasoi by Vineet at Mandarin Oriental, Geneva has
won a Michelin star.
The group also continues to be
acknowledged for its ability to appoint
enthusiastic culinary talent. Joining
Chef Heston Blumenthal who is due to
open his first restaurant outside of the
village of Bray, at Mandarin Oriental
Award-winning
chef Daniel
Boulud at the
opening of
Bar Boulud
at Mandarin
Oriental Hyde
Park, London.
Hyde Park, London later this year, is
the award-winning Lyon-born chef,
Daniel Boulud who has opened his first
UK restaurant in the hotel. Bar Boulud,
a French inspired bistro and wine bar,
follows the successful format of its
counterpart in New York. Meanwhile
in Spain, Chef Carme Ruscalleda has
been appointed Director of the newly
opened Mandarin Oriental, Barcelona’s
signature restaurant, Moments.
Ruscalleda is one of only a few women
in the world to be awarded a total of
five Michelin stars.
In a further expansion of its culinary
network, the exclusive Mandarin
Grill and MO Bar have opened at
Mandarin Oriental, Kuala Lumpur. The
contemporary modern grill restaurant
is presided over by Chef de Cuisine
Cedric Darthial.
On Track with Zung Fu
Zung Fu customers from Hong Kong and
China enjoyed the thrill of driving freely on a
racetrack at the Zung Fu Track Xperience 2009
held at Zhuhai International Circuit.
Under Zung Fu’s guidance, the customers
drove a wide variety of Mercedes-Benz
models as well as AMG models, and were
able to get firsthand experience of track
and off-road driving. The climax of the event
was a demonstration of fast driving by a
professional instructor from Germany.
Zung Fu customers were entertained by the fast driving demonstration.
25th Walk Up Jardine House Raises Record
Funds for MINDSET
SPIRIT
Spirit 27
On Mental Health from
the Jardine Ambassadors
25th Walk Up Jardine House Raises Record Funds for MINDSET
Walk Up Jardine House 2010 marked
its 25th Anniversary by raising a record
amount of HK$2.6 million. The funds
will be used to support MINDSET
Place, MINDSET’s first home for
people recovering from the effects of
chronic mental illness.
Operated by New Life Psychiatric
Rehabilitation Association, MINDSET
Place will offer a professional level
of care and support in a nurturing
home-like environment to facilitate
the reintegration of people recovering
from the effects of chronic mental
illness into the community.
Over 500 Jardines’ executives, staff
from all business units, business
associates, families and friends
participated in the 2010 Walk Up
Jardine House. Under the theme
‘Connecting People, Reaching High’,
the event sought to remind people
about the power of unity and the
Group’s collective determination to
reach new heights, not just in business
but also in terms of raising awareness
and support for the less privileged
in society.
City Orienteering 2010 Promotes Interaction
More than 300 participants comprising
over 200 student advocates from 13
Health in Mind schools, 60 service
users from Kwai Chung Hospital, the
Phoenix Clubhouse and Baptist Oi
Kwan Social Service and 70 Jardine
Ambassadors came together for a day
of ‘City Orienteering 2010’.
Participants were divided into 60
teams to decide on their own route
to visit various scenic spots on
Hong Kong Island. Each team had to
complete assigned tasks at various
checkpoints and apply skills including
planning, time management,
budget allocation, communication
and decision-making to achieve
their goals.
During the day, all the participants
learnt to respect other people’s ideas
and suggestions and understand
more about the needs of individuals
suffering from mental illness.
“Trust, teamwork and friendship
were the key elements of the event’s
success,” said Jardine Ambassador
Macy Wong.
Participants in City Orienteering 2010 benefited from
the learning experience and enjoyed exploring Hong
Kong Island.
Pizza Hut Focus for Mini MINDSET Day
Pizzas and Pizza Hut were the focus
of the latest Mini MINDSET Day
organized by Group Central Services.
the lead in encouraging active
participation in similar events
across the Group.
Jardine Ambassadors joined some 20
service users from Baptist Oi Kwan
Social Services for a workshop at
the Percival Street, Causeway Bay
outlet of Pizza Hut Hong Kong. Group
Managing Director and MINDSET
Chairman Anthony Nightingale was
also present and continues to take
During the workshop, the
participants learnt about the
history of pizza and Pizza Hut
and visited the back of house
operation. This was followed by
a session where everyone made
their own pizzas.
Jardine Matheson Group Managing Director and
MINDSET Chairman Anthony Nightingale joins in the
pizza-making session at the latest Mini MINDSET Day.
Jardine Ambassadors Add Fun to Chinese New Year
Jardine Ambassadors made Chinese New Year a special occasion
for over 80 service users from Baptist Oi Kwan Social Service,
Richmond Fellowship of Hong Kong, New Life Psychiatric
Rehabilitation Association and Castle Peak Hospital by bringing
them together at MTR’s Tsuen Wan Clubhouse.
Most of the service users live alone or have no close relatives so
the aim of the event was to bring them some festive enjoyment.
The participants also took home a ‘Fortune Bag’ and a ‘Sweetheart’
red packet each prepared by Health in Mind students.
During the Chinese New Year period, Jardine Ambassadors raised
over HK$60,000 for MINDSET through the sale of laisee packets.
Service users made the traditional Chinese New Year delicacy of sweet
dumplings during the festive gathering organized by Jardine Ambassadors.
Jardine Ambassadors Visit School Earthquake Victims
Eighteen months after the catastrophic
earthquake in Sichuan, China, seven
Jardine Ambassadors have visited
the teachers and students of Yingxiu
Primary School, one of the six schools
supported by MINDSET under the Hong
Kong Polytechnic University’s Sichuan
Expanded School Mental Health
Network Project.
Located at Shuimo Town, Wenchuan
County, an area severely damaged by
the disaster, the students and teachers
of the school are still living and studying
in temporary premises separated from
their parents and families.
Jardine Ambassadors received a warm welcome from
the students and teachers of Yingxiu Primary School.
Bearing gifts to celebrate the New Year,
the Ambassadors received a warm
welcome. A feast of over 15 traditional
Sichuan dishes was followed by a
campfire where the group of 40
teachers danced for their guests.
“The teachers are under extreme
pressure as they need to take care
of the students round the clock in
addition to their normal teaching
roles,” explained Administrator,
Jardine Ambassadors Programme
Cecilia Leung. “We were touched by
the way they have sacrificed their own
personal lives for the wellbeing of
their students.”
Health in Mind Students Learn about Substance Abuse and Sexuality
Health in Mind students have attended
two workshops designed to broaden
their knowledge of substance abuse
and sexuality.
Over 200 Health in Mind students
attended the workshop on ‘Substance
Abuse’ where Kwai Chung Hospital
Associate Consultant Dr Cheung Wai
Him introduced drugs that are easily
accessible and spoke about the
harmful effects of substance abuse.
Groups of students also devised a
short play each with the message,
‘Say No to Drugs’.
The workshop on sexuality was
held at Caritas Jockey Club Lai King
Rehabilitation Centre and attended
by over 120 Health in Mind students
from nine secondary schools. Led by
Castle Peak Hospital Senior Medical &
Health Officer Dr Tsang Fan Kwong, the
students were encouraged to express
their views on sexuality through group
discussions and role-play.
Health in Mind students actively express their
views in a group discussion during the workshop on
substance abuse.
Spirit 29
MINDSET Prepares the Way
Four workshops are being held
during 2010 aimed at promoting the
Jardine Matheson Group’s Job Training
Programme for people recovered
from mental illness and enhancing
front-line managers’ understanding of
their needs.
Over 25 representatives from seven
Group companies attended the
first workshop, which was led by
psychiatrist Dr Ada Tse, Clinical
Psychologist Trista Chan and
Occupational Therapist Wan Siu Man
from Kwai Chung Hospital. The halfService users from
the Richmond
Fellowship of
Hong Kong learn
about how IKEA
operates during
their visit to
the Causeway
Bay store.
day event covered basic mental
health knowledge and the effects of
medication on the behaviour of those
suffering from mental illnesses.
Meanwhile, Jardine Ambassadors
have organized orientation tours for
two groups of service users.
Twelve service users from the
Richmond Fellowship of Hong Kong
visited IKEA in Causeway Bay, while
a guided tour of Wellcome’s Fresh
Food Centre in Tseung Kwan O was
also a valuable experience for 10
service users from Baptist Oi Kwan
Social Service.
7-Eleven South China – a ‘Top Friend’ of Yang Ai Parents Club
7-Eleven South China has recently received a ‘Top Friend’ award from
Yang Ai Parents Club for its consistent support.
7-Eleven South China has been providing ongoing support to Yang Ai
Parents Club since 2004 by displaying donation boxes in more than
560 of its stores. To date it has raised more than RMB520,000.
As part of a MINDSET initiative, 7-Eleven South China also actively
supports Yang Ai Parents Club functions, the latest of which was a
New Year celebration for children suffering from Autism, Cerebral
Palsy and Down’s syndrome and their parents. The children staged
a wonderful performance showcasing their many talents followed
by a games session in which 7-Eleven and Yang Ai staff, parents and
children all participated.
7-Eleven South China staff raise funds for Yang Ai Parents Club.
JEC Philippines Reaches Out to Abandoned Children
As part of its ongoing outreach programme,
JEC Philippines has visited the Chosen Children
Village in Silang Cavite, a home for abandoned
children who are physically and mentally
challenged.
During the visit the children demonstrated
their impressive capabilities with a singing and
dancing performance.
General Manager
JEC Philippines
Guenter Taus
with 16 year-old
Michael Camu
from the Chosen
Children Village.
Giant Malaysia Expertise
Sought in Laos
Group Finance Director Successfully
Defends Leaders’ Cup
Jardine Matheson Group Finance Director
James Riley has won the Leaders’ Cup of
the Standard Chartered Marathon for the
second year running.
Mr Riley completed the 1.8 kilometre course
through Wanchai and Causeway Bay in
a time of seven minutes and one second
beating his nearest rival by just one second.
Fifth left: Giant Malaysia Senior Human Capital
Development Manager Nesan Kandiah with
representatives from the Ministry of Labour and
Social Welfare, Lao People’s Democratic Republic
and the Lao Disabled Women’s Association.
Giant Malaysia has been sharing its
expertise on employing People With
Disabilities (PWDs) with the Ministry
of Labour and Social Welfare in Laos.
Giant Malaysia representative and
Senior Human Capital Development
Manager Nesan Kandiah, who is
a certified Job Coach for PWDs
was invited to talk about Giant’s
experiences, approach and practices
to 200 participants attending a threeday workshop in Napakuang, Thalath
Vientiane Province, Laos.
Mr Nesan has been actively involved
in establishing a programme for
Dairy Farm Malaysia on employing
and developing PWDs. To date 105
PWDs have already graduated from
the programme and are now able
to sustain a source of income for
themselves and their families.
“We are extremely excited about
the possibility of more strategic
collaborations such as this one with
the Government of Laos,” he said.
The invitation event for prominent
leaders from the community, business
and industry raises funds for ‘Seeing is
Believing’, a programme to help eliminate
avoidable blindness.
A victorious James Riley with
the Leaders’ Cup.
JDI Helps Flood Victims Recover their Livelihood
As the relief for areas in the
Philippines affected by typhoons
Ketsana and Parma has dwindled,
Jardine Distribution Inc (JDI) has
been helping flood victims with the
next stage of recovery – restoring
their livelihood.
In line with JDI’s aim to partner with
Filipino farmers, the company held
a livelihood recovery programme
in two of the worst hit towns.
Rice and vegetable farmers were
invited to attend meetings at which
JDI technicians presented new
technologies and solutions to ensure
farming success. Vegetable seeds,
soil conditioner and pesticides were
distributed free to help farmers
restart their businesses.
“This is part of JDI’s continuing
efforts to educate farmers about
proper crop management and offer
product solutions at the same time,”
explained JDI President and General
Manager Edwin Hernandez. “These
initiatives are especially important
as farmers attempt to rebuild
their lives.”
JDI personnel
distribute free soil
conditioner and
pesticides to help
flood victims restart
their businesses.
Spirit 31
Maxim’s Shares and Cares
Maxim’s Group has once again demonstrated its care for the community
by launching a ‘Surplus Food Donation Programme’ with several charity
organizations.
By donating surplus bread from some of its Maxim’s Cakes’ outlets, the
group is helping to promote the importance of treasuring food, as well
as protecting the environment by reducing waste. Since the launch of the
programme late last year, more than 10,000 items have been donated to
help people in need.
Meanwhile, five sessions of Maxim’s successful ‘Caring Chef Programme’
were held in 2009. More than 150 children were invited to share food
with Maxim’s volunteers while learning from Maxim’s chefs how to make
healthy dishes and to understand the importance of a healthy diet.
Maxim’s ‘Caring Chef Programme’ promotes a healthy diet to
Hong Kong children.
Cycle & Carriage ‘Wheels’ Aid Charities
As part of its ongoing ‘Care for the Community’ programme initiated
in 1997, Cycle & Carriage has been donating some S$150,000 worth
of passenger vehicles to help ease the transportation burden of three
voluntary welfare organizations (VWOs) in Singapore every year.
The Autism Resource Centre (Singapore) presents a painting
done by the children who use its facilities as a token of
appreciation to Cycle & Carriage for its sponsorship.
This year three brand new Citroen Dispatch passenger vans were
donated to Movement for the Intellectually Disabled of Singapore,
Autism Resource Centre (Singapore) and TOUCH Community Services.
The vehicles were specially modified to cater for the needs of the VWOs
and include features such as passenger seats with three-point seat
belts, window protective bars, first aid kits, side steps and specially
designed exterior stickers representing each charity’s unique identity.
‘Jock’s Pot’ Victory for Jardines
Jardines ended seven years of defeat
with a 3-1 victory over Swire in the
annual ‘Jock’s Pot’ football match,
which is traditionally held on Boxing
Day morning and has been played
every year since 1953.
“The last few minutes seemed to last
forever and then the whistle blew
to end a fantastic game and overall
a fair result,” said
Jardine Engineering
Corporation’s Finance
Director and match
convener Joshua
Chetwode. “As for the
man of the match, that
would have to be the
entire Jardines team!”
The Jardines team (in white) and Swire team (in red) following the annual Jock’s Pot football match with (centre) Mrs Jacqui Saffery,
wife of Clive Saffery, Chief Operating Officer, Swire Beverages, Simon Keswick, Jardine Matheson Director and, holding the trophy,
the Jardines team goalkeeper, Archie Keswick, General Manager, Zung Fu Motors (Macau).
IKEA Recruits Home-Loving Staff for
New Kowloon Bay Store
PEOPLE
In preparation for the opening of
its 150,000 square foot store at
MegaBox, Kowloon Bay this summer,
IKEA Hong Kong held a recruitment
drive with a difference.
Under the banner, ‘Love where you
live’, IKEA specifically targeted new
staff who were home-loving and
family-oriented by asking applicants
to bring along a photo that
represented their ideal home.
“We arranged for applicants to
be interviewed in an IKEA room
set-up with a particularly homey
ambience,” explained IKEA Hong
Kong Human Resources Director
Carrie Tse. “We let them experience
the IKEA home characteristics and
styles and asked them to express
their visions of home.”
Of the 1,000 applicants who turned
up, 200 were recruited.
“IKEA’s aim is to create a better life
for people,” said Ms Tse. “We believe
only those who share the same view
can help our customers to create
their dream home.”
Wellcome School Expands to Taichung
Wellcome Taiwan has opened a
branch of its training school in
Taichung to meet the demand for
management staff resulting from
rapid store expansion in mid and
southern Taiwan.
The Wellcome School combines
practical experience with academic
courses to help develop talented staff
as management trainees. Since it was
established in Taipei in 2004, over
1,500 staff have graduated from the
school including 850 Acting Deputy
Guardian Singapore
Recruits Thai
Pharmacists
Khon Kaen University Thailand interns with the
Guardian Singapore management team.
Store Managers, 500 Deputy Store
Managers and 150 Store Managers.
“Since the school opened, the
retention rate of management
trainees has risen from 45% to 75%,”
said Wellcome Taiwan Chief Executive
Officer Howard Tsai. “The new
Taichung branch will help trainees
from that area of the country to learn
more effectively and efficiently by
saving them travel time to Taipei. It
will also save the company the cost
of their accommodation.”
Following the successful internship
scheme established last year by
Guardian Singapore and Khon Kaen
University (KKU), one of the four
leading universities in Thailand,
Guardian is now hoping to recruit final
year students as pharmacists.
In talks with KKU, Guardian suggested
inviting final year students to
undertake their pre-registration
training in Singapore. Four potential
candidates were interviewed and two
have already confirmed that they will
commence work as pharmacists at
Guardian Singapore shortly.
“Guardian Singapore will certainly
benefit from this additional supply
source at KKU Thailand and help
to ease the critical shortage of
pharmacists in Singapore,” said
Guardian Singapore Pharmacy Practice
Director Serene Seow.
Middle row, fouth right: Wellcome Taiwan Chief Executive Officer Howard Tsai with department heads,
coaches and trainees at the inauguration of the new training school in Taichung.
People 33
IKEA Recruits Home-Loving Staff for New
Kowloon Bay Store
Jardine Foundation
Scholar Raises
Awareness of Hong
Kong and China at
Cambridge
40 Years Service with Matheson & Co
Accounts Assistant Irene Barnard celebrates 40 years service with
Matheson & Co., Limited at a drinks reception attended by from left:
Simon Keswick, Sir Henry Keswick and Lord Leach of Fairford.
Mrs Barnard joined the company in March 1970.
Jardine
Foundation
scholar Jennifer
Leong with
former Hong
Kong Governor
Chris Patten.
Jardine Foundation scholar Jennifer
Leong who is currently in her second
year at Downing College, Cambridge
where she is reading social and political
sciences, has become involved in the
University’s Hong Kong and China
Affairs Society as External Secretary.
Among the speakers she has recently
organized to address the Society have
been former Hong Kong Governor Lord
Patten, Chief Justice Andrew Li and
businessman Sir David Tang, founder of
Shanghai Tang.
Lord Patten spoke on ‘China and the
Political Economy of the 21st Century’ to
an audience of more than 150 students
and then participated in a question and
answer session chaired by Ms Leong.
“The sense of satisfaction I felt when
hosting the question and answer
session alongside Lord Patten and
Lord Wilson of Dinton, Master of
Emmanuel College was great,” she
said. “Being involved in the Society
has been a fantastic opportunity for
me personally to approach and hear
from many accomplished speakers, but
more importantly to fulfill its mission
of raising the awareness of Hong Kong
and China affairs among students
at Cambridge.”
Six New General Managers at Mandarin Oriental
As Mandarin Oriental Hotel
Group (MOHG) continues its
worldwide expansion programme,
it has appointed six new General
Managers.
Philippe Leboeuf has been
appointed General Manager of
Mandarin Oriental, Paris, which
is scheduled to open in 2011. Mr
Leboeuf will be responsible for
positioning the property as one of
the pre-eminent luxury hotels in
the city.
In preparation for the opening of
another new property, Mandarin
Oriental Jnan Rahma, Marrakech in
Morocco, Patrick-Denis Finet has
been named as General Manager.
After successfully launching
Mandarin Oriental Dhara Dhevi,
Chiang Mai, Mr Finet was appointed
General Manager of Mandarin
Oriental Riviera Maya, Mexico, which
opened to great acclaim in 2008.
At Mandarin Oriental, Barcelona,
which opened in November 2009,
Gérard Sintès will succeed Luis
Marcó as General Manager. A French
national, Mr Sintès has held senior
management positions in many
award-winning properties around
the globe.
Meanwhile at the long-established
Mandarin Oriental, San Francisco,
Cliff Atkinson has been appointed
General Manager. A native of San
Francisco, Mr Atkinson rejoins
MOHG after several years pursuing
other opportunities.
MOHG has also announced the
appointments of Michael Ziemer
as General Manager of The
Excelsior, Hong Kong and Bede
Barry as General Manager of the
Grand Lapa hotel in Macau, which
MOHG manages.
People 35
William Soeryadjaya
The founder of Astra International,
William Soeryadjaya passed away
in Jakarta on 2nd April, 2010 at the
age of 87 years.
Orphaned at 12 years old,
Mr Soeryadjaya struggled through
secondary school but enjoyed
economics and bookkeeping,
two subjects which subsequently
helped him to become a successful
businessman.
Together with his younger brother
and a friend, Mr Soeryadjaya
established PT Astra International
Inc in 1957. Initially the company
was mainly active in the marketing
of soft drinks and export of
commodities, but in just 13 years
had grown to have some 72
companies under its wings. By
late 1992, it had 300 subsidiaries
active in sectors, which included
automotive, heavy equipment,
agribusiness, finance, banking,
hotels and property.
The early 1990s were a difficult
time for Mr Soeryadjaya when he
had to sell his stake in Astra in
order to save depositors of Bank
Summa, which was facing financial
problems. Astra also faced several
crises with problems generated
by the financial downturn of 1998.
That it survived and prospered
is attributed in some part to the
values of ‘Catur Dharma’, as the
Astra philosophy embodying
customer service, teamwork and
excellence, which was developed
by Mr Soeryadjaya and left behind
as a legacy, is known.
Mr Soeryadjaya was renowned as a
businessman who strongly adhered
to moral principles and business
ethics, deeply cared about his
employees and business partners
and was very charitable. His
funeral was attended by hundreds
of mourners including Astra
employees.
Retirement of Terence Sit
networks in the Asia Pacific region.
Mr Sit will remain associated with
Jardine Shipping as a senior adviser.
Terence Sit
Mr Sit will be replaced by Eric van
der Hoeven who is currently Jardine
Matheson’s Head of Group Audit and
Risk Management. He was formerly
Group Financial Controller within
Mandarin Oriental Hotel Group.
He, in turn, will be succeeded by
Terence Sit is to retire from Jardine
Shipping Services in July 2010 after
more than 40 years with the company.
Mr Sit first joined the Group’s Shipping
Agency Department in 1969 and was
appointed as Chief Executive of Jardine
Shipping in 2000. During his long
and successful career, he has helped
make Jardine Shipping one of the
largest independent shipping agency
Trevor Fitzsimmons
Trevor Fitzsimmons who will rejoin
the Group after six years during
which he has worked as a financial
consultant in the United States and
India. Prior to that he had worked
for Jardine Matheson for ten years,
which included time spent as Chief
Financial Officer of Wellcome Taiwan,
Jardine Transport Services and Jardine
Restaurant Group.
Eric van der Hoeven
ENTERPRISE AT WORK
... Jardine Schindler Group
“Our own proven skilled labour
from Hong Kong helped to
train up the skill levels of
sub-contractors,” said Macau
Field Operations Director
Daniel Chan. “This relieved
the pressure of progress
slippage and labour shortage
on the one hand, and improved
work quality and customer
confidence on the other.”
The management team and staff of Jardine Schindler Lifts (Macau).
A dedicated team determined to beat all the odds was the
difference between success and failure when the Jardine
Schindler Group (JSG) entered the elevator and escalator
market in Macau.
By the time global recession put an end to the boom in 2008,
Jardine Schindler Lifts (Macau) had won orders for 397 lifts
and 221 escalators: a total of 618 units, or over 66% of all
those generated by the casino construction boom. Not only
had the company achieved profitability in its fourth year of
operations, but it had exceeded all expectations and targets.
The opening up of the Macau casino market on a
competitive basis in December 2002 triggered an
unprecedented building boom. For JSG, it represented a
huge opportunity for expansion, but one which brought
challenges and risks. The casino developments were huge
in scope and highly complex technically. To win business,
JSG would have to perform at a level far exceeding that of a
start-up company.
David Chen who is now Managing Director of Jardine
Schindler Lifts (Macau) attributes much of its success to the
people involved at every level.
Having the right people from the beginning was essential.
“We needed good managers, skilled specialists and
fast-learning frontline people,” said David Chen who led
the team.
Indeed the level of teamwork involved was reflected in a
Schindler Group’s worldwide Employee Motivation Survey,
where Jardine Schindler Lifts (Macau) outscored benchmarks
in every category, often by a substantial margin.
A local office was set up and after much hard work,
JSG secured its first major contract in June 2005 with The
Venetian. Others soon followed. JSG’s new operating
company, Jardine Schindler Lifts (Macau) was established
in 2005, and in 2006 JSG acquired a small company to
provide a platform for growth.
During 2010 Jardine Schindler Lifts (Macau) will see its
maintenance portfolio rise to 700 units in the highest-value
segment of the elevator and lifts business. The company
is also poised to capitalize on new growth opportunities
as the casino resort developers move back in and the
Macau Government proceeds with its plans for further
land reclamation.
As projects progressed to site, JSG seconded skilled
personnel to Macau, primarily from Hong Kong. This
proved invaluable when existing labour shortages were
exacerbated by delays with work permits.
“The teamwork and competence levels throughout JSG were
about as good as you can get,” he said. “Not only were our
senior managers brilliant, but the people directly below
them and then the frontline staff were also outstanding.”
“The company is profitable, sustainable and debt-free with
a highly motivated workforce,” said Mr Chen. “Against all
the odds, we are winners in Macau.”
Please address your comments or
suggestions regarding Thistle to the
Thistle Editor,
c/0 Group Corporate Affairs,
Jardine Matheson Limited,
48/F Jardine House,
Central, Hong Kong
[email protected]
Thistle is published by
Jardine Matheson Limited on behalf of
the Jardine Matheson Group.
www.jardines.com