Who are you gonna` call - Edmonton Catholic Schools

Transcription

www.ecsd.net – Intercultural Services
COMMUNITY SUPPORT SERVICES
DIRECTORY
SETTLEMENT AND FAMILY SUPPORT SERVICES
Settlement Services
Provides information, orientation and referrals related to
community resources, housing, transportation, social
benefits, subsidy, taxation, rights and obligations, education,
employment, health care, etc.
ASSIST Community Services Centre
Immigrant Services
Address: 9653-105A Avenue
Edmonton, AB T5H 0M3
Phone: 780-429-3111 Fax: 780-424-7837
Provides various settlement free services to immigrants and
refugees from all cultures, ethnic origins, religions and
immigration categories.
Catholic Social Services
Immigration and Settlement Services
Address: 10709 – 105 Street
Edmonton, AB T5H 2X3
Phone: 780-424-3545 Fax: (780) 425-6627
Variety of services is also provided to Temporary Foreign
Workers (TFWs) and their families through Temporary
Foreign Workers Program.
Centre d'accueil et d'établissement du
Nord de l'Alberta
Bureau 108, 8627-91e rue, Edmonton, AB T6C 3N1
Téléphone: 780-669-6004
Télécopieur: 780-469-3997
Courriel: [email protected]
Un espace francophone à Edmonton
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Un cadre idéal pour les nouveaux arrivants
Une communauté qui vous accueille
Des services en français pour vous aider
Helps refugees and immigrants settle in Canada:
Edmonton Mennonite Centre for
Newcomers
Address: 11713-82 Street, Edmonton, AB T5B 2V9
Phone: 780-424-7709
Email: [email protected]
Edmonton Immigrant Service
Association (EISA)
Address: Suite #201, 10720 -113 Street, Edmonton
Phone: 780-474-8445 (ext.226), Fax:780-477-0883
Welcome Centre for Immigrants
Address: #200, Tower II Millbourne Mall,
3699 Millwoods Road, Edmonton, AB T6K 3L6
Phone: 780-462-6924 Fax: 780-466-6594
E-mail: [email protected]
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Settlement orientation and referrals
Meeting basic needs such as finding housing
Completing government forms
Assessing income needs and referrals to employment
counselors
Helps newcomers overcome the stress and frustration of
moving to a new city in Canada. The program helps
newcomers adapt to life in Edmonton by matching them
with community volunteers for friendship and support and
by providing various other services to help newcomers
successfully settle and integrate into Canadian society.
Offers settlement assistance, counseling, English computer
classes, citizenship classes, employment services, weekly
Job Search Workshop and more…
They also offer hands on preparation Tax services for new
immigrants, students and seniors during month of MarchApril every year.
Information Links
Welcome to Alberta: Information for Newcomers
The City of Edmonton
Moving to Alberta
New Resident Programs
Working in Alberta: A Guide for Internationally
Trained and Educated Immigrants
Leisure Access Program
Immigrant-Serving Agencies
informAlberta.ca
Welcome to Alberta: A Consumer Guide for Newcomers
Community Support Services Directory
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ADULT EDUCATION
Language Instruction for Newcomers to Canada (LINC) Assessment Program
Language Assessment, Referral and Counselling
Centre (LARCC)
Phone: 780-424-3545
Fax: 780-425-6627
Provides English language level and/or first-language
literacy assessment as needed, using the Canadian
Language Benchmarks (CLB) tools, and referral to LINC
language classes and/or other appropriate programs in the
community.
All LINC students (permanent resident or convention
refugees) must first go to Catholic Social Services for
assessment test, and to get their LINC card.
Telephone appointment required.
School Links
Adult LINC (Language Instruction for Newcomers) and
ESL (English as a Second Language) Classes for Permanent and Temporary Residents
Bredin Centre for Learning
Help with Essential Skills
Address: 9th Floor, 10045 – 111 Street
Edmonton, AB T5K 2M5
Phone: 780-425-3730 Fax: 780-426-3709
Helps new immigrants to Canada increase essential skills
in our Alberta labour force. Bredin will provide an
assessment of your workplace essential skills and based
on the results we will tailor a program that is individualized
to your needs in order to enter your identified career option.
The CCI program offers intensive ESL classes for adult
permanent and temporary residents (student, work and
visitor visa holders) that cover all essential skills of
listening, speaking, reading, and writing, rounded out with
grammar and vocabulary and IELTS intensive preparation
classes to help temporary foreign workers succeed in their
language test for immigration.
Cultural Connections Institute
Address: The Financial Bldg.
#428, 10621 - 100 Avenue
Edmonton, AB T5J 0B3
Phone: 780- 944-0792
Edmonton Catholic School District
Alternative & Adult Education Services
English language instruction for adults new to Canada
(permanent residents only).
***Free child minding for LINC students***
ECSD LINC Programs
Address: St. Francis of Assisi School
2nd Floor, 6614-129 Ave.
Edmonton, AB T5C 1V7
Phone: 780-456-1260
Sacred Heart Centre
2nd Floor, 9624-108 Ave.
Edmonton, AB T5H 1A4
Phone: 780-424-1596
One World…One Centre
Address: 12050 – 95A Street
Phone: 780-473-2600
Edmonton Immigrant Service
Association (EISA)
English as a Second Language (ESL) Class
Address: Suite #201, 10720 -113 Street
Phone: 780- 474-8445
Email: (General): [email protected]
Offers basic literacy to adults who want to upgrade their
reading, numerical and writing skills. Students will practice
listening, speaking, reading and writing English skills.
Emphasis is on listening, understanding and verbal skills.
ESL Classes are offered to Canadian citizens, permanent
residents, refugees, temporary foreign workers and visitors.
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Newcomers
Offers group classes where individuals (permanent and
temporary residents) can learn English. These classes take
place at different times and in a variety of locations.
English Language Services
Address: 11713 – 82 Street Edmonton, AB
Phone: 780-423-9678
***FREE childcare is provided in morning LINC classes for
children ages 6 months to 5 years.***
Edmonton Public Library
Offers collections and programs to help learn to read,
speak and write English.
EPL Branches & Hours
English Language Learning (ELL) at EPL
NAIT - The Northern Alberta Institute of
Technology
English as a Second Language (ESL)
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Address: 11762 - 106 Street
Edmonton, Alberta, Canada, T5G 2R1
Phone: 780.471.NAIT (780.471.6248)
Toll Free: 1.877.333.NAIT (1.877.333.6248)
MacEwan University
English Language Institute (MELI)
Address: Alberta College Campus
Room 115, 10050 MacDonald Drive
Edmonton, Alberta, Canada T5J 2B7
Phone: 780-497-4000 Fax: 780-497-4167
NorQuest College
ESL Language Training
Address: Westmount Campus
11140 - 131 Street
Edmonton, AB T5M 1C1
Phone: 780-644-6700
Toll Free: 1-866-534-7218
Welcome Centre for Immigrants
Address: #200, Tower II Millbourne Mall
3699 Millwoods Road
Edmonton, AB T6K 3L6
Phone: 780 391 3295
Fax: 780-466-6594
University of Alberta
Faculty of Extension
English Language (ESL)
Address: 10230 – Jasper Ave
Edmonton, Alberta T5J 4P6
Phone: 780-492-3036
Prepares students for entry into programs at NAIT and
other institutions. Level 5 students who successfully
complete the NAIT English Assessment Test have fulfilled
the language proficiency requirements for most NAIT
programs.
Offers full-time and part-time courses for general
communication, academic study and special purpose
language trainings such as: Communication Skills for
Health Professionals- internationally educated nurses,
midwives and physicians, IELTS, TOFEL and CELBAN
preparation courses for work and immigration related
purposes.
IELTS Test Centre
Offers a variety of excellent English programs and courses
such as ESL Intensive - Continue Education Programs
ranging from general ESL to specialized ESL courses such
as TOEFL iBT preparation, LINC program, Youth in
Transition Program as well as ESL Bridge to Business
Careers intensive program that prepares students for postsecondary business training.
English Language Courses
Offers programs that include language and educational
counselling, computer classes, English classes and
employment services.
Offers a variety of excellent English programs and courses
such as Intensive Day Program (IDP) , morning and
evening Part-time Programs , Preparation for IELTS ,
Testing Services: placement, TOEFL iBT, SPEAK and
more…
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EMPLOYMENT SERVICES
Job Placement Services and Trainings
Alberta Employment and Immigration
Alberta Learning Information Services - ALIS
Provides structured, supportive training and work experience
for individuals who have sporadic employment history.
The Alberta Job Corps (AJC) program provides structured,
supportive training and work experience for individuals who
have sporadic employment history. The program gives
participants the opportunity to work and earn a wage while
learning reliable employment skills.
Edmonton, AB T5G 0W5
Phone: 780-422-4011
Fax: 780-422-4425
Designed to assist immigrants/refugees (Permanent
Residents or Canadian Citizens) with career planning,
resumes, interview preparation, job search support, foreign
credential recognition and further education. These services
are free.
Employment Services
Edmonton, AB T5H 1V6
Phone: (780) 424-3545
Fax: (780) 425-6627
Newcomers
Career & Employment Services for Immigrants
Address: 8914 – 118 Avenue NW
Edmonton, AB T5B 0T6
Phone: (780) 421-7400
Fax: (780) 428-4252
Provides program for the provision of career services and job
support to immigrants that are low-skilled with little to no
formal training or education. The CESI program offers shortterm employment intervention, assistance and support for
immigrants looking to establish themselves in the Edmonton
area through meaningful, long-term employment.
Operates with a mandate of providing high quality
programming and services to assist participants in reaching
their personal, professional and career related goals.
BGS Enterprises Inc.
Career & Employment Workshops
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Phone: (780) 425-6655
Fax: (780) 425-5666
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Daytime workshops (weekday/weekend) run from
9am to 4pm
Evening workshops run from 6pm to 9pm
All workshops are provided at no cost to participants!!!!
Information Links
Alberta Jobs.com
Jobs, Skills, Training and Labour
Alberta Jobs and Career Fairs
Alberta Employment Standards
ALIS Job Postings
Occupational Health and Safety Legislation
City of Edmonton Jobs
Service Canada - Employment Insurance (- Temporary
financial assistance to unemployed Canadians) and Canada
Pension Plan Information
Alberta Heath Services - Job Board
Workopolis.com
Career Information Hotline: (780) 422-4266
Work Search Basics
Canada Revenue Agency - Taxes and Benefits
Free Tax Clinics -prepare returns for eligible lower-income
Albertans
Wages and Salaries in Alberta - Toll-free:
1-800-661-3753
Workers' Compensation Board - Alberta (WCB) - helps
injured workers return to work as quickly and as safely as
possible, while providing financial compensation for wages
lost due to their workplace injury.
Your Rights and Responsibilities at Work
Apprenticeship
e-Resumé Review Service
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Bridging Programs for Professionals and Tradesmen
International Pharmacy Bridging Program
Provides support to individuals with credentials and
education from outside of Canada find employment in their
fields at no cost.
Address: Suite 500, Capital Place
9707 - 110 Street, Edmonton, AB T5K 2L9
Phone: 780-425-3730
International Pharmacy Bridging tuition based program is
offered to help internationally trained pharmacists to acquire
a license to practice pharmacy in Alberta.
NorQuest College
Allows individuals to train for specific career goals, continue
developing professional skills, and take their career to the
next level.
Professional Development Courses
Address: Downtown Campus
10215 - 108 Street
Edmonton, AB T5J 1L6
Phone: 780-644-6000
Westmount Campus
11140 - 131 Street
Edmonton, AB T5M 1C1
Phone: 780-644-6700
Toll Free: 1-866-534-7218
Health Studies - Certificate Health Care Aide and Practical
Nurse programs along with several allied health programs.
Hospitality & Service Industry - develops and delivers a
comprehensive suite of hospitality-industry training programs
in a broad range of disciplines needed for employment.
Business Programs - gives students the professional skills
and experience to get started in rewarding business careers
or continue on to further post-secondary or professional
education.
Employment Programs - prepare students to enter the
workforce quickly, whether it is in trades, child care,
manufacturing, or other occupations success.
Newcomers
Bridging and Training Programs
Edmonton AB T5B 2V9
Phone: 780-421-7400
780-423-9505
MacEwan University
Nurse Credentialing
Robbins Health Learning Centre
9-206, 109010-104 Avenue
Edmonton, AB
Phone: 780-497-5188
Toll-free: 1-888-497-9390.
Solomon College
Certification in Hospitality Operations
Address:
#228, 10621 - 100 Avenue
Edmonton, AB T5J 0B3
Phone: (780) 431-1515
Offers a variety of programs to assist with immigrants’ career
development such as:
 Payroll Certificate Program (PCP)
 Program For Internationally Educated Accounting
Professionals (ABP)
 Engineers’ And Technologists’ Integration Program
(ETIP)
 ACE TESOL Certificate Course - an introductory ESL
(English as a Second Language) teacher training
course.
Centre for Professional Nursing Education is designed for
internationally educated nurses to complete the requirements
to become eligible for practice in Canada or for nurses who
wish to upgrade their knowledge and skills.
The program consists of two facets: Nursing Refresher and
Specialty Courses, both available by distance delivery.
Designed to help new immigrants enter an exciting career in
the hospitality industry in Canada. Graduates will receive
training in workplace ESL employability skills, as well as
certifications in CPR, WHMIS, and Pro-serve.
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Foreign Qualification Recognition
Alberta Employment and Immigration
Alberta Learning Information Services - ALIS
Transferring International Education
Address:11244-120 Street, Edmonton T5G 0W5
Phone: (780) 422-4011
International Qualifications Assessment Service
(IQAS)
Provides useful links to access educational, transfer or
assessment resources for internationally educated or skilled
newcomer professionals.
International Qualifications Assessment Service (IQAS)
assesses international education credentials and compares
them to educational credentials in Canada. Foreign
qualification recognition is the process of verifying that the
education, skills and experience obtained in another country
meet the standards established for Canadian workers.
Address: 9th Floor, 108 Street Building,
9942-108 Street, Edmonton, AB, T5K 2J5
Phone: (780) 427-2655
Offers experienced workers in a skilled trade and
occupations from another country with an opportunity to
obtain an Alberta recognized trade credentials .
Alberta Apprenticeship and Industry
Training
The Qualification Certificate Program
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Experienced Workers
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Equivalency Program
Centre for Skilled and Internationally Trained
Professionals
No cost program aimed to help newcomer professionals and
tradesmen understand and successfully move through the
licensure and credential process in Canada.
Address: Suite 500, Capital Place
9707 - 110 Street
Edmonton, AB T5K 2L9
Phone: (780) 425-3730
Immigration Links
Temporary Foreign Workers Program
Immigrate to Canada
Information For New Immigrants
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Skilled Worker Criteria
Semi-skilled Worker Criteria
Application to Change Conditions or Extend Your
Stay in Canada as a Worker
Temporary Foreign Worker Advisory Office
Immigration Help Centre
Using Recruitment or Employment Agencies
Federal Skilled Worker Program based on
Temporary Foreign Worker Helpline:
 Toll-free in Alberta: 1-877-944-9955
 Edmonton: 780-644-9955
the ability of skilled professional to contribute to the
Canadian economy work experience
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Work in Canada
Skilled Immigrants (Express Entry)
Eligibility Requirements
Alberta Immigrant Nominee Program
Language Test Centers
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CanadaVisa - Free IELTS Practice Tests
Centre for Canadian Language Benchmarks
English Language Proficiency Tests and Locations
An economic immigration program operated by the
Government of Alberta with the Government of
Canada’s department of Immigration, Refugees and
Citizenship Canada (IRCC).
Temporary Foreign Worker Guide for Employees (Information
on the federal TFW Program. Available in 14 languages.)
Each immigration program has different application
and eligibility requirements.
Study in Canada
Working in Alberta - A Guide for Temporary Foreign Workers
Refugees and Asylum
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CHILDREN AND YOUTH PROGRAMS
Child and Family Benefits
The CCB will be a tax-free monthly payment for eligible
families to help them with the cost of raising children under 18
years of age.
Alberta Child Benefit (ACB)
The ACB provides direct financial assistance to lower-income
families with children under 18 who have a family net income
less than $41,220 per year.
Alberta Child & Youth Services
Helps parents’ access quality, affordable child care and assist
them in making informed choices when choosing a child care
program that is right for their family.
Child and Youth Support Program
Child Care
Helps immigrant and refugee children and youth prepare for
success in school and their lives by connecting with them oneon-one in schools or in the community and organizing
homework clubs where children and youth can seek extra
help after school. These services are free and offered in
multiple languages.
Services for Children and Youth
Address: 10709-105 Street
Phone: (780) 424-3545
Fax: (780) 425-6627
Offers the exciting world of Early Learning.
Early Learning Programs
All of Early Learning Programs include:
Options include 100 Voices - Preschool Outreach
Program, Half or Full Day Kindergarten programs.
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Certified teacher
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Learning through play
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Integration of fine arts
Genesis
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Rich oral language opportunities
Early Learning Centre *located at St. Bede's School
Address: 10537- 44 Street
Edmonton, AB T6A 1W1
Phone: (780) 638-6810
or contact the schools directly
Fax: (780) 638-6844
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Family Programs
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A multi-disciplinary Team
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Faith based
One World…One Centre
Immigrant Youth Program
Address: 12050 – 95 A Street
Edmonton, AB T5G 1R7
Phone: (780) 944-2001, ext. 5106
Edmonton Public Library
EPL Branches & Hours
A to Z Resources
Newcomers
YMCA Edmonton
Early Years Child Care
Upcoming Events
Family Programming is also offered free of charge to
parents/caregivers and children who are attending ECSD
early learning programs. These programs enhance the
children’s learning, and give parents support in key areas.
Provides wrap-around services to at-risk immigrant and
refugee students in Edmonton Catholic School District with
the goals of harm reduction, connection to settlement service
providers and ethno-cultural communities, post-secondary
institution and employment transitioning support.
Free youth and kids' programs, activities, computer
instruction, book clubs, Storytelling, National Film Board Club,
ESL programs and more…
English Language Learners
Homework Help
Not-for-profit child care for the children from birth to 12 years
of age. Child Care programs deliver stimulating learning
experiences in a safe environment that enhances child’s
social, intellectual, physical and emotional development.
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HOUSING
Offers affordable housing for low income families and single
individuals as well as subsidized rent in privately owned
complexes.
Capital Region Housing Corporation
Affordable Housing Program
Direct Rent Supplement Program
Applications are reviewed on a case to case basis to ensure the
applicants will be able to afford the rent and utility costs.
Edmonton, AB T5K 1M4
Phone: 780-420-6161
Fax: 780-426-6854
YMCA – Housing Supports
A Path to Home: Supporting Housing Needs
for Newcomers
Address: 10211 - 105 Street, NW T5J 1E3
Phone: 780- 429 – 9622
Fax: Fax: (780) 425-9385
Edmonton Inner City Housing Society
Address: 9430 - 111 Avenue
Edmonton, AB T5G 0A4
Phone: 780-423-1339
Fax: 780-423-1166
Website: www.eichs.org
City of Edmonton Housing Programs
Non-Profit Housing Corporation homeEd
Address: 12520 Fort Road NW
Edmonton, AB T5B 4H8
Phone: 780-474-5706
Fax: 780-474-8175
Website: MyHomeEd
Provides immigrants and refugees expeditious access to
specialized housing services to prevent homelessness, address
'hidden' housing issues, and in cases of evictions, provide
necessary supports in order to reduce barriers (visible and
invisible) that immigrants and refugees face.
Obtains, provides, and maintains stable and affordable non-profit
housing and related services to assist the disadvantaged and
low income people of Edmonton Inner City.
Provides inclusive, diverse, affordable and accessible mixed
housing solutions for the citizens of Edmonton. homeEd seeks
specifically to serve individuals and families who:
 are making less than median income which includes, but is not
limited to, the working poor as well as those receiving AISH
and income support;
 have been homeless or are at risk of becoming homeless;
 have special social or physical needs;
 are skilled workers in transition.
Information Links
Landlord Tenant and Advisory Board: 780-496-5959
Information for Tenants
Tenant Responsibilities/ Landlord Responsibilities
8 Rules for Smart Renters
Safety and Security for Tenants
Landlords & Tenants Resources
Emergency situations can occur at any time. Stay safe by being prepared:
Water trouble: 780-412-6800 (EPCOR):
Power Trouble: 780-412-4500 (EPCOR):
No heat in your home: 780-420-5585 (ATCO)
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HEALTH SERVICES
Alberta Health Care Insurance Plan
Email for general information or non-personal questions
regarding AHCIP: [email protected]
Website: Register for AHCIP
Registry agencies that provide AHCIP services
Alberta Adult and Child Health Benefit
Address: Alberta Human Services
Health Benefits Contact Centre
P. O. Box 2222 Station Main
Edmonton, AB T5J 5H3
Phone: 780-427-6848 Toll Free: 1-877-469-5437
Provides health care insurance for basic health services to
all registered residents of Alberta.
All new and returning Alberta residents must register for
Alberta Health Care Insurance Plan (AHCIP) coverage to
receive insured hospital and physician services within 3
months of arrival.
Provides premium-free services for low-income families for
services such as dental, optical, emergency ambulance,
essential diabetic supplies and prescription drugs.
Provides health coverage that protects you from health
expenses that the government does not cover for most
individuals. Some examples include prescription drugs,
dental services and eye exams.
Alberta Blue Cross
Health and Dental Medical Plans
Address: Blue Cross Place,
10009 108th Street NW T5J 3C5
Phones:
Customer Services - 780-498-8000
Travel Coverage - 780-498-8550
Individual Health and Dental Plans: 780-498-8008
Toll free - 1-800-661-6995
Boyle McCauley Health Centre
Boyle McCauley Health Centre Services
Edmonton, AB T5H 2J2
Phone: 780-422-7333
Fax: 780-422-7343
Website: www.bmhc.net
Provides a range of primary health and health promotion
services to those with limited access along with Capital
Health help. Programs range from medical, dental and
women’s health services. There are no fees for any of the
services, however dental services are charged on the
basis of a sliding scale based on income.
Provides immediate health advice 24 hours a day, 7 days a
week. Support is provided by experienced registered
nurses and other health-care professionals
Health Link Alberta
Health Link Alberta
Phone: 811
Toll-free: 1-866-408-5465 (LINK)
To view online health information visit MyHealth.Alberta.ca.
Multicultural Health Brokers Co-op
Provides referral, information and liaison between
newcomers and the health system.
Address: 9538-107 Ave.
Edmonton, AB T5H 0T7
Phone: 780-423-1973
Fax: 780- 428-2748
Services are free of charge.
Canadian Pediatric Society
Provides information for parents on common topics in
multiple languages.
Caring for Kids New in Canada
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CRISIS SITUATIONS
Emergency Services
Edmonton Police Services
Emergency Call: 911
For all emergency assistance (fire, ambulance, police)
Non-Emergency Calls - 780 423-4567
Crime Stoppers: 1-800-222-8477
Website: Edmonton Police Services
Strengthening Harmony Handbook - created to help
members of Edmonton’s diverse communities understand the
role of police, explains what to expect if approached by
police, and provides information on how to access police
services.
It also explains the rights and responsibilities of both
community members and police officers.
Advocates healthful family life and ensures safe and
nurturing homes for growing children.
Child and Family Services
Child Abuse and Intervention
Address: 6th Floor, Oxbridge Place
9820 - 106 Street, Edmonton, Alberta T5K 2J6
Phone: 780-427-2250 Fax: 780-422-3355
Child Abuse Hotline Toll Free Number:
1-800-387-5437 (KIDS)
After Hours Toll Free Number: 1-800-638-0715
Call 310-0000 to obtain the telephone number of your
local office.
Intervention services include assessment, investigation and a
range of services provided through two program areas:
 Family Enhancement Program
 Child Protective Services
The Edmonton and Area Child and Family Services Crisis
Unit is open 24-hours a day to respond to calls of child
abuse, neglect or other concerns from children, youth and
families.
Important information and useful tips on how to deal with
bullying, not only at school, but also through the cyber world
of e-mail, websites, chat rooms and text messaging.
Bullying | Get Help
Internet Savvy Training
Bullying Help Line 1-888-456-2323 available 24/7
This website has a variety of tips and tools for adults to help
prevent or intervene in a bullying situation.
Legal Aid Society of Alberta
Provides victims of family violence with information and
lawyers who can help them to obtain and confirm protection
orders with no cost or financial eligibility requirements.
Emergency Protection Order Program
Phone: 780-422-9222
If you have been assaulted or if the threat of danger is
immediate, call 911.
Kids’ Help Phone
Free, 24 hour anonymous phone and web counselling,
referral and information services for children and youth with
relationships, substance abuse, violence, and suicide
concerns.
Phone: 1-800-668-6868
Website: http://kidshelpphone.ca
Provides support and referrals for people experiencing
difficulty in their lives. Help is provided to those experiencing
things like relationship issues, suicidal crisis, loss, mental
illness, financial difficulties, or violent situations. Trained staff
are available to help in more than 170 languages.
The Support Network
Crisis Support Centre
Phone: 780-482-HELP (4357)
1-800-232-7288 (outside Edmonton)
211 Resource Lists available 24/7
Multi-language Mental Health Brochures
Sexual Assault Centre of Edmonton (SACE)
Address: Suite 205, 14964 - 121A Avenue
Edmonton, Alberta T5V 1A3
Phone : 780-423-4102
Fax: 780-421-8734
24-Hour Sexual Assault Crisis Line: 780-423-4121
Offers a 24-hour Confidential Sexual Assault Crisis Line for
anyone affected by sexual violence, or anyone supporting
someone affected by sexual violence. The crisis line is
available 24 hours a day, 7 days a week, and 365 days a
year.
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Basic Needs
Income Support provides financial assistance to Albertans
who do not have the resources to meet their basic needs, like
food, clothing and shelter in four general situations:
1. Cannot work due to chronic health problems or other
barriers to employment (Barriers to Full Employment);
2. Looking for work, working but not earning enough, or
temporarily unable to work (Expected to Work);
3. Need training so they can get a job (Learners);
4. Faced with an unexpected, one-time emergency that is
of no fault of their own, e.g., sudden eviction due to fire
(Emergency Allowance).
Alberta Human Services
Income Support
Income Support Contact Centre
Phone:780-644-5135 (Edmonton Area)
Toll Free Phone:1-866-644-5135
Fax:780-422-9681
Alberta Works and Alberta Supports Centres
Provides emergency food hampers to people in need in our
community while seeking solutions to the causes of hunger.
Edmonton Food Bank
Phone: 780-425-4190
Address: Various locations
Locations
 Provides Evening Meals six nights a week.
 Provides food hampers to those in need in the inner city.
 Personal Assistance Centre provides household goods,
personal items, clothing and work items free throughout
the week to those in need.
 Employment Readiness
 Housing
 Spiritual care and more…
Bissell Centre
Provides assistance with food, clothing, and household
goods to people facing crisis.
The Mustard Seed Edmonton
Programs & Services Edmonton
Phone: 780-423-2285
Edmonton, AB T5H 2H6
Provides assistance to those in need by distributing items
donated by the public. This may include furniture and
household goods (delivered at no cost), clothing, emergency
groceries, bus tickets to get to work or to appointments and
limited financial assistance.
Society of St. Vincent De Paul
Emergency Assistance to People in Need
Address: P O Box 11532 Station Main
Edmonton, AB, T5J 3K7
Phone: 780-471-5577
Safe and affordable supportive housing program that offers
transitional housing (up to 3 years) to teen parents and their
children. A full time Family Housing Worker is on site at Hope
Terrace to provide tenants with one-on-one support, focused
goal planning, group programming and access to community
resources.
Terra Centre
Housing Services for Teen Parents
Address: 9930 106 Street
Edmonton, AB T5K 1C7
Phone: 780-428-3772
The Christmas Bureau of Edmonton
Application could be made through Community Partners
or Intake phone lines 780-414-7695
Provides a festive meal to Edmonton families in need, toys to
children age 0 to 12 years and gift cards for teens aged 13 to
17 years at Christmas time to promote the spirit of Christmas
caring and sharing in the City of Edmonton.
Open mid-November through until noon on December 13.
11
Emergency and Second-stage Shelters
Kids Kottage Foundation
Address: 10107 - 134 Ave
Edmonton, AB T5E 1J2
Crisis Phone (24hrs): 780-944-2888 (24hrs)
Phone: 780-448-1752
A crisis nursery that provides short term (72 hours)
emergency child care for parents who are in distress and
unable to cope with parenting. The program is aimed at
providing a resource for families who do not have appropriate
supports.
A free overnight emergency accommodation service for coed youth aged 16-24yrs.
Hope Mission's Youth Shelter
Phone: 780-422-2018, ext. 259
Email:[email protected]
A private room for crisis/suicide intervention and informal
counseling.
Youth Emergency Shelter Society YESS
Phone: 780-468-7070
Fax: 780-466-1374
Address: 9310 - 82 Avenue
Edmonton, AB T6C 0Z6
Women’s Shelters
Provides short-term shelter and longer-term housing
placement with a focus on rapid rehousing for youth who are
newly homeless.
Emergency and alternative shelters for women leaving an
abusive situation with or without children.
WIN House
Crisis phone: 780-479-0058
Lurana Shelter
Wings of Providence
Crisis phone: toll free 1-866-331-3933
SAGE Senior's Safe House
In immediate danger call 911
24 hour crisis information phone: 1-866-331-3933 toll-free
and you will automatically be directed to a shelter in your
area.
Find a Shelter
Women’s Emergency Accommodation
Centre (WEAC)
Offers homeless women an emergency place to stay.
Provides bed, food, basic outreach support and more...
Phone: 780-424-7543
Fax: 780.425.5911
Offers short term and emergency room and board to men
with little or no resources as well as practical, compassionate
care and referral services.
Hope Mission
Hope for Men
Hope For Women
Hope Mission Emergency Shelter
Address: 9908 – 106 Avenue
Phone: 780-422-2018
Herb Jamieson Centre
Address: 10014 – 105 A Avenue
Phone: 780-422-2018
Urban Manor
Edmonton Shelter and Housing for Men in Need
Provides shelter and housing for men in need for whom there
is no other facility immediately available.
Address: 9524-104 Ave., Edmonton, AB T5J 0J2
Phone: 780-425-5901 Fax: 780-425-5903
12
Counselling/Support Groups
ASSIST Community Services Centre
Immigrant Services
Provides supportive listening or assistance in problem
solving, legal services and free mental health counselling
services.
Edmonton, AB T5H 0M3
Phone: 780-429-3111
Fax: 780-424-7837
Provides individual and family therapeutic counselling,
premarital counselling, and educational programs for families,
couples and individuals, counselling and support services for
abused seniors.
Children, Family and Community Service
Address: 10709-105 Street
Phone: 780-424-3545
Fax: 780-425-6627
Changing Together - A Centre for Immigrant
Women
Offers free help to immigrant women who live in abusive
situations to find options and safety and a drop-in support
group. Volunteer interpreters available to clients in need.
Address: 3rd floor, 9538 – 107 Avenue,
Edmonton, AB T5H 0T7
Phone: 780-421-0175
The City of Edmonton
Support Programs
Confidential locations in Northeast, West and
South Edmonton
Phone: 780-496-4777
Mennonite Centre for Newcomers
Settlement & Support Services
Edmonton AB T5B 2V9
Phone: 780-424-7709
The Support Network
Online Crises Chat
Support Groups
Address: #400 10025 - 106 Street
Edmonton, AB T5J 1G4
Phone: 780-482-0198
Fax: 780 488-1495
YWCA
Counselling Centre
Address: Empire Building #400, 10080
Jasper Avenue Office
Edmonton, Alberta
Phone: 780-423-9922, Ext. 222
Provides counselling and drop-in support groups who help
deal with relationships, parenting challenges, abuse or
violence in the family. Referral services for financial resources,
housing options, recreation opportunities, and community
resources are also available.
Women's Support Services Men's Support Services
Provides counselling for newcomers in their homes, or in the
community, special counselling for torture and trauma survivor,
and offers articles about mental health topics, which have
been translated into different languages.
Offers free counselling to families, couples and individuals who
are troubled by life or relationship issues. Sessions are on a
walk-in basis facilitated by experienced, qualified therapists
using solution-focused approach. Sessions last approximately
one hour. Call for hours of operation.
If you are in need of immediate assistance, please contact
our 24-Hour Distress Line at 780-482-HELP (4357).
Offers counselling services (including crisis intervention, and
with expertise around the issues of abuse, bereavement,
transition and separation), family support services (relief
options offered in various ways: an in-home program, intensive
support program, host family program, and extended host
program).
13
LEGAL SERVICES
Free and Low Cost Legal Services
Provides free legal information services to low-income
individuals and/or families in the areas of civil and administrative
law, which include: landlord-tenant disputes, immigration law
(including issues related to temporary foreign workers), human
rights concerns, employment law, debt law, income support
appeals, and small claims.
ASSIST Community Services
Free Legal Information Service
Phone: 780-429-3111
Fax: 780-424-7837
Edmonton Community Legal Centre
(ECLC)
Legal Clinics
Free Legal Education Sessions
Offers free legal information, advice and representation for
people living with low income in the Edmonton area who have
legal problems such as human rights, landlord and tenant,
employment/ wrongful dismissal, and immigration cases
including Temporary Foreign Workers but NOT family and
criminal law.
Address: 200, 10115 – 100A Street
Edmonton, AB T5J 2W2
Phone: 780-702-1725
Fax: 780-702-1726
Provides assistance with custody and legal issues through the
provincial courts with no cost to the parties. This service does
not provide legal advice.
Family Law Program
Educational Services
Address: Main Floor, Law Courts
1A Sir Winston Churchill Square
97 Street & 103A Avenue
Phone: 780-415-0404
Fax: 780-415-0403
Student Legal Services of Edmonton
(SLS)
Student-managed, non-profit society dedicated to helping lowincome individuals in Edmonton and area understand their legal
issues and solve their legal problems.
Phone: 780-492-2226
Legal Aid Society of Alberta
Phone: 1-866.845-3425
Provides legal assistance at a reduced cost to people who
cannot afford to pay a lawyer. A person must apply to Legal Aid
and provide financial information in order to determine if they
qualify for assistance.
For additional information or questions regarding information provided in this directory please contact:
INTERCULTURAL SERVICES
Phone: 780-944-2001
______________________________________________________________________________
14

Who are you gonna` call - Edmonton Catholic Schools

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