Paging Network

Swissphone References
th
Version 1.0, November 15 2011
Swissphone Telecom AG
Fälmisstrasse 21
8833 Samstagern
Table of contents
Nationwide paging network Telepage Suisse
3
e*Message Germany Cityruf paging network
6
Regional paging network
New Digital POCSAG Alerting System for the French Department Eure-et-Loir
10
Heilbronn: digital alert network delivers seamless coverage
11
Multi-master network in Kreis Lippe: Digital alerting system for demanding terrain
13
Digital alerting: Brandenburg is state of the art
15
Regional Command & Control Centre Network in Lower Saxony, Germany
17
Out on a shout - saving lives at sea
19
New digital systems for fire brigades in Lower Austria
21
Swissphone Wireless - OptiNet (Switzerland)
23
Lebig - Customized Paging Network (Austria)
24
GVZ - Redundant alerting network (Switzerland)
25
Schleswig - Holstein chooses digital and encrypted alert system
26
Brochures
Swissphone Products
Version 1.0
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ITC 2100
28
x
DE920 Ex
31
x
DE925
33
x
DE935
35
x
HURRICANE DUO
37
x
RES.Q
39
Paging Network
Migration
Swissphone Switzerland
Telepage Suisse paging network
www.swissphone.com
SWISSPHONE
Paging Network Migration
Swissphone Switzerland - Telepage Suisse paging network
History:
In 1985 Switzerland›s national provider Swiss PTT installed
the first POCSAG paging network using approximately 500
base stations. It operated on two frequencies (147.400 and
147.375 MHz). The paging service «Ortsruf B» was very popu-
lar and attracted so many customers, that only one year later
a second network with two additional frequencies (147.325
and 147.300 MHz) was put into operation.
Telepage Suisse Paging Network (before migration)
Base Station
1 … 40
1 … 550
The network was built up in a stellate configuration. The central network controller in Bern-Ittigen transmitted messages
to 40 regional transmitter group controllers which were connected by the 550 base stations via landlines.
In 1994 Swiss PTT integrated the ERMES paging protocol
defined in 1986 by the European Community which would
operate in the same frequency band (169.425 to 169.800
MHz) across Europe. In order to adapt this protocol Swiss
PTT installed a third paging network transmitting on one of
the frequencies specified by the ERMES paging protocol.
Reasons for the migration:
In 1998 the federal Swiss PTT was divided into two separate companies: «Schweizer Post» and Swisscom. Swisscom
became the national telecommunication provider and was
therefore responsible for the «Ortsruf B» service as well as its
paging network. In order to concentrate on the core businesses, Swisscom moved all paging activities to its newly founded subsidiary AllWireless AG in 1999.
In the beginning the shares were held by
and SwissConnexx (49%). Two years later
the paging market and sold its shares to
2003 Swissphone acquired AllWireless as
Wireless became Swissphone Wireless.
Swisscom (51%)
Swisscom exited
SwissConexx. In
its subsidiary. All-
The upgrade of the network starts
In 2004 Swissphone decided to upgrade the paging network
two:
1.
2.
The lines connecting the network controller to the base
stations had to be leased and were very expensive.
The technology was so old, that maintenance was nearly
impossible.
Swissphone already had experience in paging network migration from their Funkruf2000 project in 2000 and had faced
similar conditions. In order to operate economically it was
necessary to get rid of the expensive leased lines. While the
leased lines were replaced with satellite connections in Germany, Swissphone decided to replace them with TCP/IP connections in Switzerland.
Paging Network Migration
Telepage Suisse Paging Network (after migration)
Base Station
1 … 550
Even though satellite connections were less expensive, TCP/
IP connections establish a two-way communication network.
This form of communication has two advantages:
1.
2.
Simple operation: all base stations can be monitored in
real time simultaneously. They can be controlled from a
control centre via a browser interface.
Extend transmission safety: every data package is confirmed and repeated in case of a confirmation failure.
To establish TCP-IP connections, Swissphone developed several new components to upgrade the whole network:
t Network controllers to distribute paging messages via
TCP/IP and to realize redundancy via a PSTN network.
t Base station controllers: while the transmitter remained, new base station controllers had
to be installed. PSTN lines maintain redundancy in case of temporary TCP/IP failure.
t Network operation centre: to monitor each base station
and the whole network via the web interface in real time
t A synchronization network to build up a simultaneous broadcasting network.
The best way to ensure transmission safety was to install a
simultaneous broadcasting network. All messages must be
sent out at the same time. The network controller sends all
messages to the base stations with a time stamp and every
base station must transmit the message at the time specified
by the time stamp.
To ensure that all base stations will send simultaneously, their
internal clocks have to be synchronized. In order to realize
this, Swissphone implemented a synchronisation network
consisting of 22 new syncmaster sites with GPS receivers.
They receive the precise time from satellites and forward it to
the other base stations. This solution guarantees a time synchronization of ±20μs all over Switzerland. Additional fall back
solutions have also been implemented. If a GPS receiver fails,
this base station will receive the time information from the
control centre at Swissphone headquarters in Samstagern.
Theoretically all base stations could receive the time information from there if the GPS service is unavailable at all.
Switching the distribution network from line to TCP/IP
In order to prevent any loss of paging data, the network had
to operate continuously. Two switches were implemented into
the system:
1. A software switch in the paging terminal to switch from
the leased lines network controller to the TCP/IP network
controller.
2. An electrical switch in every base station, to switch the
transmitter from the old (receiving data via least lines)
to the new base station controller (receiving data via
TCP/IP).
In 2006 Swissphone had again successfully completed the
migration. On February 28th 2006 the distribution network
change from leased lines to TCP/IP was performed within
seconds by a single mouse click. During the whole process
the paging network operated continuously without any loss
of paging data.
Telepage Suisse Paging Network (during migration)
Base Station
1 … 40
1 … 550
Paging Network
Migration
e*Message Germany
Cityruf paging network
www.swissphone.com
SWISSPHONE
Paging Network Migration
e*Message Germany - Cityruf paging network
History:
The paging service, Cityruf, was inaugurated by Germany›s
national provider Deutsche Bundespost in 1989. It was set
up as a nationwide commercial POCSAG paging network for
private and official customers.
The network was built in a stellate configuration. The central
network controller in Frankfurt am Main transmitted messages
to 8 main cluster controllers via landlines. Regional cluster controllers helped to connect them with the 777 base stations.
Cityruf Paging Network (before migration)
1…8
Some cornerstones:
t 777 base stations
t 83 paging areas
t 3 frequencies (465.970, 466.075, 466.230 MHz)
Reasons for the migration:
In 1994 the federal Deutsche Bundespost was privatized and
divided into several corporations. The telecommunication division was renamed as Deutsche Telekom®. While the Deutsche Telekom® took over the operation of the paging service
Cityruf, the lines which connected the whole network were
operated by a different corporation from which they had to
be leased.
1…n
1 … 777
In 1996 the Deutsche Telekom® decided to modernize the
paging network to get rid of the antiquated technology and
the expensive leased lines. The base stations should be connected directly to the central network controller via satellite.
Main and regional cluster controllers became superfluous
which minimized the amount of error sources. Another step
in the modernization process was the implementation of the
ERMES paging protocol in addition to the POCSAG protocol.
In order to facilitate this migration Deutsche Telekom® initiated the Funkruf2000 project. The following companies were
involved in this project:
t Rhode&Schwarz (radio call sender)
t ATM-Computer (network controller)
Cityruf Paging Network (after migration)
1 … 777
Paging Network Migration
The migration came to a halt
The fundamental idea for the project was sound. The modernization of the paging network would solve many problems and establish a cost efficient network; however, planners could not foresee the start of the GSM boom in 1996.
Number of customers in thousands
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
GSM
274
Paging
270
533
841
1275
1611
2130
2688
3752
5840
9232
342
414
465
549
836
1002
965
701
519
10’000
GSM
9’000
8’000
7’000
6’000
5’000
4’000
3’000
2’000
1’000
Paging
1990
1991
1992
1993
While the number of GSM customers quadrupled between
1996 and 1999, the number of paging customer was halved
in that same period of time. This development led Deutsche
Telekom® to halt the project Funkruf2000 and move paging
activities to its subsidiary Q-Bic.
The rapidly growing GSM market required full attention and
Deutsche Telekom® decided to redirect all available resources
to the GSM sector. With all efforts concentrated on the GSM
sector, the paging business lost attention and was neglected.
The role of Swissphone
Although the paging business was not a priority for the Deutsche Telekom® subsidiary Q-Bic, they could not simply discontinue the service. Too many customers depended on the
service and Deutsche Telekom® could not risk upsetting them.
Many of these customers were large companies that also had
GSM and PSTN services.
1994
1995
1996
1997
1998
1999
The best solution for Deutsche Telekom® was to concentrate on GSM, while attempting to keep their Cityruf customers
happy. It was important to sell its subsidiary Q-Bic to a competent corporation capable of operating the Cityruf network
and maintaining good quality. This was difficult because of
the lack of resources. More than 270 change requests and
bug reports created by Deutsche Telekom® had to be resolved in order to restart operations. Resolving the problem was
complicated because two years had passed since the project
had been abandoned and many key personnel had resigned.
Two businessmen›s and the founder of Swissphone Helmut
Köchler have founded e*Message a Berlin based paging operating company to acquire the Cityruf service from Deutsche
Telecom® in 1999 including the abandoned project Funkruf2000. Swissphone became the project leader and system
integrator. The two companies Rohde&Schwarz and ATMComputer, who had supplied the hardware at the beginning
of the project, also agreed to re-join.
SWISSPHONE
The network modernization continues
The modernization of the network from landline to satellite would be particularly challenging due to the large area
covered by the network. The first step was to setup a test
system at Swissphone›s headquarters in Samstagern to co-
ordinate change requests and bug reports. Considerable logistical efforts were made to transport 777 base stations to
Samstagern in order to install hardware and software modifications. After their update the base stations were reinstalled
at their original locations.
Cityruf Paging Network (during migration)
1…8
1…n
1 … 777
Data
Control
1 … 777
In order to guarantee comprehensive network operation, an
antenna relay has been installed at each base station site.
The function of this relay was to switch the antenna at a specified point of time from the old to the new base station. In
addition to the antenna switch a software switch has been implemented inside of the Paging Processing System to switch
the traffic flows from the old to the new system. With both
antenna and software switch Swissphone would be able to
effectively switch the distribution network from line to satellite
without interrupting the paging service.
Switching the distribution network from line to satellite
After the paging network rollout had been completed, the network migration took place during the summer of 2000. In a
first step only a small region around Nurnberg was switched
to test the new distribution network operation. After the first
tests and small bug fixings had been completed, region after
region was switched to satellite until the migration was complete and the whole network operated with the new distribution network with redundant satellite uplinks and control centre.
Swissphone had successfully
completed the migration from
landline to satellite over an
area larger than 250,000
square kilometres: a noteworthy milestone in the history of
both networking and Swissphone.
An operation and maintenance system was implemented in
Samstagern to send commands via satellite to control the
antenna switches. At a specified point of time the paging processing system received the command to start transmitting
messages to the new satellite network controller. After the last
message was transmitted from the old system, each base
station site received the command from the operation and
maintenance system via satellite to switch the transmitting
antennas to the new radio transmitter.
Swissphone Telecom AG
Fälmisstrasse 21
CH-8833 Samstagern
Tel: +41 44 786 77 70
Fax: +41 44 786 77 71
www.swissphone.com
Swissphone
Telecommunications GmbH
Industriestr. 51
D-79194 Gundelfingen
Tel: +49 761 59 05 0
Fax: +49 761 59 05 100
www.swissphone.de
Swissphone Austria GmbH
Dresdnerstr. 68/1/1
A-1200 Wien
Tel: +43 1 493 13 41
Fax: +43 1 493 13 41 17
www.swissphone.at
Swissphone Wireless AG
Seftigenstr. 57
CH-3007 Bern
Tel: +41 31 370 38 11
Fax: +41 31 370 38 12
www.swissphone.ch
EN 11/2011 BUM
The next step was switching from old to new technology. As
previously mentioned, many relied on the service so the network operation had to be secure, especially during the switching process.
New Digital
POCSAG Alerting System
for the French
Department Eure-et-Loir
After commissioning the POCSAG radio networks in the departments of Seine-et-Marne and SeineMaritime, Swissphone outfitted the SDIS (Department of Fire and Rescue) in Eure-et-Loir with a new
alerting system. The network supplements the department’s system, which is activated by the CODIS and
the alarm response personnel. The network, which consists of a master station located in Chartres
and eleven additional basic stations (so-called “slave base stations”) spread over three rings, guarantees
the transmission of synchronous digital POCSAG alarm signals at 173 MHz.
This makes it possible for a full-coverage alarm to
be sent out over a very large area in a short
amount of time.” Network expansion is also possible with the new ITC2000 basic stations modeled
after the Swissphone ITC600 stations.
Swissphone guarantees simple and reliable network
control with Clairon 2, the software package for
digital alarming in France. This software has from the
very beginning been developed according to the
specific needs of firemen. It features a refined ergonomic design and an intuitive, web-based user interface comparable to that of an Internet browser. Clarion
2 can be individually tuned as needed to the various types of deployment calls. As a result, Clarion
2 enables the full operation of emergency call centres, the triggering of alarms for an entire zone, and
– thanks to its function as a client server – the simple
networking of multiple fire stations.
SDIS 28 – Alexandre
Alarm signals are capable of offering the best levels
of availability by virtue of synchronous transmission
throughout the entire reception area of the department. In the event of an emergency, all department
specialists (doctors, divers, etc.) can be contacted
immediately. “Eure-et-Loir decided on this system in particular because it is highly flexible and
can be expanded trouble-free”, explains Colonel
Didier Paris, director of SDIS. “This kind of network
can be extended to up to eight rings that contain up to 128 slave base stations.
Author: Arnaud Marquer · Deputy Sales Director, Swissphone France
SOLUTIONS
Heilbronn:
digital alert network
delivers
seamless coverage
The city and district of Heilbronn had the digital alert
network up and running by the end of May. This
covers the metropolitan built-up area of the city of
Heilbronn – an area of one hundred square kilometres – and the large surrounding district, with a
terrain of 1,100 square kilometres that is highly
demanding for radio technology. With a resident
population in excess of 450,000 over 75,000
alerts are processed for the fire brigade and rescue
services every year. In future, this will be happening
via the new Heilbronn integrated command and control centre (ILS), which is planned to be brought on
line by the end of 2011.
This constitutes major progress compared to the
partially intermittent supply delivered by the
previous analogue radio technology. Apart from
seamless coverage, another important reason is the
separation of alerts from the voice radio channel.
In the past, the combination of the two led to unacceptable delays to alerts in major incidents.
Digital alert technology is also future-proof, as, even
after the introduction of the new digital voice radio
technology (TETRA is currently in development in the
Federal Republic of Germany) and the attendant
shutdown of the 4-meter band relay radio infrastructure, a stand-alone alert structure still remains in place.
Future-proof alert technology
Following detailed research into the future of
communications technology for emergency services,
especially the future of alert technology, and under
the guidance of Fire Chief Uwe Vogel, area command
announced that it will be introducing a digital alert
system. The reasons behind this decision are multilayered: seamless coverage of the supply zone was
achieved with optimal multi-supply for the entire area.
Data protection assured
Another point in favour of digital alert technology
relates to the requirements of data protection
managers. In legal terms, the city and district of
Heilbronn is the network operator. It has to
Author: Christoph Schäfer · Head of Product Sales, Swissphone Telecommunications GmbH, Gundelfingen
12 | 13
ensure that any data sent via this network cannot
be accessed by a third party. For example, it is
obvious that alert messages from the rescue services in which address details and the clinical
picture are communicated to the rescue vehicle
should not get into the hands of unauthorised
third parties. Swissphone’s digital alert technology
guarantees that this will not happen. All texts are
encoded with a 128-bit code, and can only be decoded by the corresponding end devices, such
as the BOSS 925V end device, or by the FDM.X
vehicle communications system (with navigation).
By using encryption, the city and district of Heilbronn
is taking a leading role in Baden-Württemberg: It is
the first district in Baden-Württemberg to encrypt all
messages.
and DSL. In addition to the digital alarm transmitter
at the command and control centre for the voluntary
fire brigade in Neckarsulm, the operation control vehicle of the Heilbronn professional fire brigade was
also fitted with an alarm transmitter as a backup a
number of years ago. A total of 34 DAUs were
erected across the area, five of them in vandal-proof
enclosures outdoors. Heilbronn uses 5,200 BOSS
925V pagers, which were fully programmed after extensive preparative work at the Swissphone plant
in Samstagern. With 32 radio identification codes,
the pager model chosen offers a wide range of
programming options, and has plenty of reserves
for future tasks and changing alert structures.
34 digital alert converters
The alert network for the city and district of Heilbronn
includes fully redundant master DAU operation
(digital alarm converter) with two digital alarm transmitters, which are controlled via radio relay system
The Swissphone Magazine for Public Safety & Industry
PRODUCTS
Cottbus
Dortmund
Leipzig
Düsseldorf
Dresden
Cologne
Jena
Zwickau
Wiesbaden
Frankfurt
Mayence
GERMANY
Multi-master network in Kreis Lippe:
Digital alerting system
for demanding terrain
The administrative area of Lippe has taken the
decision to transfer fire brigade and rescue
service alerts completely over to POCSAG technology on the 2-meter band. An important
factor in the decision to use Swissphone technology was the speed and security of alert
transmission. This is even guaranteed where the
terrain is demanding – as in Kreis Lippe.
The Lippe mountain region has marked variations,
ranging from peaks and ridges to flat hollows
and hills.
multi-master site locations are in Lemgo, on
the Hohe Asch, in Köterberg and TönsbergOelingenhausen. The radio network consists
of forty base stations (4 master and 36 slave
stations), which are distributed across these
four areas so that they deliver balanced field
strength overall. The choice of location for the
base stations is determined from a computer
radio field simulation, which is then verified in
the area in question.
…and even in geographical basins
Alerts issued in seconds…
Alerts are sent via wired communication, and
transferred to radio relay feeders via four
multimaster stations (digital alert transponders),
and transmitted from there in chronological
synchrony. The multi-master network delivers
sufficient field strength to ensure rapid and
secure alerting in the area to be covered. The
“The measured wireless coverage delivered by
the digital alert network means that we are now
finally well covered for the areas of Kalletal and
Extertal, which were a problem until now“, reports Friedhelm Plöger of the Regiebetrieb
Bevölkerungsschutz (Government Civil Defence
Force) for Kreis Lippe. His colleague Meinolf
Haase also adds: “The consistent encryption of
alerts also enables us to meet data protection
regulations”.
Author: Alexander Rauch · Key Account Manager, Swissphone Telecommunications GmbH, Gundelfingen
06 | 07
Command and Alarm Device Distribution Netword
control centre
Best Supplied Region
Master
Radio Relay
System
Command and
Control System
Slave
Master
Digital Alarm
Device
LAN
Radio Relay
System
Alarm
Receiver
Mobile Dispatch
Centre
Master
Master
cable-based
Slave
Doubly secure
The Swissphone system is doubly secure: during
normal procedure, the alert from the command
and control system goes to two digital alert transmitters. In turn, these send the message on to
two wired master alert transponders and three
further multi-master stations, which are reached
via radio relay feeders. If either of the two digital
alert transmitters fails, the other one automatically takes over and sends the alert on to the four
master stations. If both digital transmitters fail,
the appropriate operators can send the alert via an
emergency input position to the four master alert
transponders. From there, the alarm message will
reach the 36 slave stations and therefore the alert
reception devices.
Crisis mode for extreme emergencies
If either of the wired master alert transponders
fails, the alert transmitter will automatically connect
up with the other master. And if both wired alert
transponders or either of the transponders locked
on to radio relay fail, the system independently
switches to another operating mode, known as
crisis mode. The surrounding master and slave
stations register that a master station has failed and
take the message from another master or slave
station. Crisis mode gets around the problem by
using a remaining master station, ensuring networkwide transmission in spite of the loss of all the
other master feeders – albeit at a slightly reduced
transmission speed.
A patrol car has also been additionally fitted with a
digital alert transmitter. If the control centre were
to fail, the alert could be issued via the patrol car.
References of digital system projects
Administrative area of Bautzen, Saxony
City of Bonn, North Rhine-Westphalia
City of Dessau, Saxony-Anhalt
City of Göttingen, Lower Saxony
City of Halle, Saalekreis, administrative
area of Merseburg-Querfurt, Saxony-Anhalt
Harzkreis, Saxony-Anhalt
Region of Lausitz, Saxony
Administrative area of Lippe,
North Rhine-Westphalia
Administrative area of Mansfeld-Südharz,
Sachsen-Anhalt
Administrative area of Olpe,
North Rhine-Westphalia
Administrative area of Pinneberg for the region
of Steinburg/Dithmarschen/Pinneberg
Administrative area of Schaumburg, Lower Saxony
Administrative area of Siegen-Wittgenstein,
North Rhine-Westphalia
Administrative area of Vogtland, Saxony
City of Wilhelmshafen, Lower Saxony
The Swissphone Magazine for Public Safety & Industry
SOLUTIONS
Digital alerting:
Brandenburg is
state of the art
In the early 1990s, the German state of Brandenburg as well as its neighbour Berlin introduced the
Swissphone digital alarming (DA) system using a POCSAG standard two-metre band. Now, some fifteen
years later, scores of operating companies have updated their system. In the course of modernising
the network, both aging infrastructures and command centre technology were replaced with the latest
DiCal components from Swissphone. As well as boosting the system’s performance, highest availability for the future has been ensured. The Potsdam-Mittelmark district is a case in point.
What the operators wanted was clear: The new
system had to provide continued high availability along with increased performance. A crucial
issue was the long-term availability of new components and their easy integration into neighbouring networks. This was against the background of
the continuous regionalisation of control centres
and the accompanying move towards future largescale systems. What could not be tolerated was
any disturbance to the existing alert network during
the changeover period.
The initial situation in Potsdam-Mittelmark was
as follows: Based on a fully redundant DA network,
the communication area was made up of two DAT
III digital alert transmitters (server and redundancy
server), two master base stations (DAC ITC 600)
functioning as digital alert converters as well as a
radio network with 19 slave base stations (type
ITC 501). The alerting structure was based on a wave
network with master base station and two transmission rings (see Fig. on the right). The first ring was
made up of eight, the second of eleven further
slave base stations that were distributed geographically from Potsdam to Teltow and Wiesenburg
all the way to Brück, Beelitz and Niemegk.
which in turn prevents unnecessary network overloads. Because of the ITC 2000’s complete protocol and time compatibility, it can be integrated seamlessly into any existing ITC 600/501 system.
Master
1,25 sec
2,5 sec
3,75 sec
Transmission 1
Master, command and control centre, City of Brandenburg
Transmission 2
1st ring, 8 slave base stations
Transmission 3
2nd ring, 11 slave base stations
Sustainable implementation with ITC 2000
All demands were met by the ITC 2000 (Intelligent
Transceiver Controller), the new generation of base
stations representing the finest in base station technology. The ultra-modern station is also a good investment as it guarantees long-term use in addition to the highest network availability. At the same
time, system performance is boosted, among
other things, by the new multiple status query
feature. This considerably facilitates and accelerates inspection of individual base stations,
Author: Alexander Rauch · Product management and sales, Swissphone Telecommunications
12 | 13
Step-wise implementation
The changeover took place in two stages. First,
the outer ring was modernised. Several project
teams worked together with the control centre and
replaced the old slave base stations with modern
ITC 2000s and then tested them for their performance.
The second stage was carried out in several steps
so as to ensure the system’s unrestricted availability
throughout the entire modernisation process. The
first step was to replace the first master base station
at the control centre. The new master base station
was then integrated effortlessly into the existing network structure. After that, the first ring was tackled,
which is the link between the master base station and
the second ring. At the same time, all project teams
set off to replace the existing slave base stations. And
finally, the second master base station in the control
centre had to be modernised.
The whole project – including preparation and planning
phases – was carried out in just two weeks by
Swissphone’s system partner DT Digitaltechnik GmbH
in Dahlewitz. Lothar Boreck of the Potsdam Mittelmark region is impressed by the results. “By changing
over to ITC 2000 technology, we have made a
concrete move towards a larger network in future,
as this system technology is optimised for a
region-wide network spanning several districts.
The new multiple status query function as well as
a number of comprehensive improvements have made
our alerting technology much more efficient,” he
says when asked about the decision to use Swissphone, and adds, “We‘re now state of the art again.”
The Swissphone Magazine for Public Safety
SOLUTIONS
Regional Command & Control Centre Network in Lower Saxony, Germany:
Greater
Safety and
Economy
The Command & Control Centre Network of the three Rural Districts of Soltau-Fallingbostel, Rotenburg
and Harburg in Germany was officially placed into operation in April. The network allows emergency
deployment assignments to be accepted and coordinated efficiently via a joint system – while retaining the
distributed workstations.
As the three District Administrators of the three Rural
Districts put it on the occasion of the inauguration
ceremony, the Command & Control Centre (C&CC)
Network consummates a cooperation that is unique
in this form nationwide in Germany and that will be a
role model. Looking back, the Rural Districts of
Rotenburg (Wümme), Soltau-Fallingbostel and Harburg
tasked Swissphone with the job of technical implementation of what is called a C&CC Network in
mid-2006. It was planned to network the three district C&CC that had worked independently to date
and whose task it was to accept emergency calls
and alert alarm response resources and alarm response personnel.
This C&CC Network concept was to take into account
the demand on the part of Lower Saxony’s Ministry
of the Interior to cut the number of C&CC for reasons
of economy. In addition, the network complied with
the targets of enhancing safety of the public in the
Rural Districts and retaining the locations of the C&CC.
Author: Angelika Maier · Marketing, Swissphone Systems
This operating model interlinked the individual C&CC
both with respect to communication technology
and with respect to the operations control computer
after the technology had been standardised accordingly. The computers at the C&CC swap all information via data lines virtually in real time. This
system was implemented technically by “intelligent
routing” of the emergency calls in the event of overflow, i.e. the system detects unused emergency call
lines of the other and defines priorities.
Advantages are afforded by new resultant synergism effects and the use of shared resources:
for instance, important, direct communication between Disaster Control Headquarters and the C&CC
is assured in the event of a disaster or major incident.
In addition, schedulers can communicate with each
other at any time by videoconference.
10 | 11
Since the existing C&CC locations have been retained, it is possible to utilise the precise local
knowledge of the relevant personnel, which may bring
with it a vital time saving in relation to handling of
response assignments in an emergency. The schedulers are assisted in this by a GIS (Geographical
Information System) in which important details are
saved for precise localisation of the scenes of
operations.
Enhanced efficiency and flexibility
Central database management at the cluster location
and distributed access options allow any network
partner to accept and process calls. Each location
ensures the same high quality and speed. Whereas
callers were put on hold owing to lines being busy
previously, emergency calls are now signalled at
the two other C&CC after a brief switchover time and
can be accepted there. The emergency assignment is accepted on a proxy basis, and it is, in turn,
returned to the regionally responsible C&CC for
processing.
This procedure is very much in touch with the
community’s needs and prevents waiting times
that are so unwelcome, particularly in an emergency.
Human resources of the three C&CC can now be utilised to better effect. If there is a high workload on
one side, for example in one of the three C&CC areas
in the event of an emergency or major disaster, it
is possible for agreements to be reached on delegation of tasks so that, for instance, the C&CC responsible for the area in question deals only with the
disaster situation itself and the two other partner
C&CC take over routine call-outs.
The C&CC are frequently manned only by a single
person in what is called “off-peak times”, such as
during the night-time. Nevertheless, the C&CC Network still meets legal requirements for a humanresources fall-back level.
The following scenarios indicate the possibilities
afforded by the network:
If someone in need of help from Rotenburg District calls the emergency call number, his or her call
is signalled in Zeven and, at the same time, displayed
at the two other C&CC. If the call is not taken within the defined time of 10 seconds (e.g. owing to a
temporary overload as the result of a major incident),
the call is signalled in the neighbouring C&CC.
Since all C&CC operate with one database, a scheduler of the neighbouring C&CC can accept the call,
analyse the incident and trigger an alert. The transaction can then be returned to Zeven for it to take
charge of the response.
Telephone lines are torn down during building work
in Soltau, and the data link remains sound. In this
case, emergency calls can be rerouted via one of the
two neighbouring C&CC, but signalling and response processing are still performed via the data
network in Soltau.
Major incident in the District of Harburg. A decision is taken to deal with only transactions relating
to this incident in Winsen itself. Telephone calls are
accepted and responses are controlled for all other
incidents by one of the two other C&CC. Each scheduler is able to step in for the partner C&CC without
having to rethink owing to the standardised workflow in all three Districts.
SB/SE
SB/SE
Telephone
system
Work positions
Rotenburg
Winsen/
Harburg
Telephone
system
Switch
Firewall
Firewall
Switch
E
W
E
-T
E
L
VoIP- compatible Network
SB/SE
10/100 Mbit/s
Work positions
Soltau
Telephone
system
Firewall
Switch
Work positions
The Swissphone Magazine for Public Safety
PRODUCTS
Out on a shout
– saving lives at sea
As a registered charity the Royal National Lifeboat Institution (RNLI) provides, on call, a 24-hour lifeboat search and rescue service around the coast of the UK and Republic of Ireland. In the course of
constant improvement of its Call out and Communication System RNLI has chosen Swissphone as equipment supplier.
North-north-west and wind force nine: A deep low
is drawn over a wide stretch of England’s coastal
areas. That often portends a long and hard day for
the rescue teams of the Royal National Lifeboat Institution (RNLI). Whether distress-at-sea calls from
fishing trawlers, sailboats or high-tech yachts gone
astray – the RNLI was alerted approximately
8,377 times last year and tallied in total rescue
actions involving over 8,000 persons.
Available both day and night, more than 200,000
members and 4,800 crew members (predominantly
volunteers) as well as 330 boats stand ready to sail
out to rescue areas from the 230 stations encircling the coasts of England and Ireland (see map).
Author: Deborah Bucher · Corporate Communications, Swissphone Telecom
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12 | 13
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When someone in the UK or the Republic of Ireland
dials 999 or 112, the operator directs the call to
the appropriate emergency service. For emergencies
at sea, the call goes to the Maritime and Coastguard Agency in the UK or the Irish Coast Guard in
the Republic of Ireland. They contact the lifeboat
operations manager of the corresponding lifeboat
station to request the launch of the boat. If permission is given to launch, the lifeboat crew is alerted
by pager.
Thousands of volunteer crew members, shore
helpers and fundraisers give their time, skill
and commitment to help saving lives at sea strongly supported by specialists. Continuous
training takes place at lifeboat stations, in mobile
training units that visit the coast and at the Lifeboat
College − opened by Her Majesty the Queen in July
2004 − at the RNLI‘s headquarters in Poole.
With a working life of approximately 25 years, allweather boats can operate in any weather. They
are self-righting after a capsize and fitted with modern
navigation, location and communication equipment.
Inshore lifeboats usually operate closer to the shore.
They are able to work in shallower water, close to
cliffs, sometimes amongst rocks or even in caves.
Continuous work on developing new classes of lifeboats and making improvements to existing ones
enables the RNLI to continue to meet the changing
needs of the lifeboat service.
Replacement and Maintenance of RNLI’s
pagers
Within the next three years RNLI’s digital pagers for
alerting will gradually be replaced. This will be fully
managed by Arqiva, Swissphone’s local partner
which is also in charge of both supplying and configuring the pagers. Additionally, Arqiva will carry
out performance testing and offer training to RNLI
staff and volunteers before the devices are installed
at lifeboat stations across
the UK and Republic of
Ireland.
Meet the fleet
Currently, RNLI comprises in total 330 boats and
ships in ten various classes as well as four hovercraft, whereby the fleet units include vessels ranging
from five to 17 meters. In addition, 112 reserve
boats and one reserve hovercrafts are also available.
Depending on class and location, lifeboats are
launched in a variety of ways. Basically, there are
The Swissphone Magazine for Public Safety
SOLUTIONS
New digital systems
for fire brigades in Lower Austria
The alerting system network in Lower Austria has been adapted so that fire brigades in Lower Austria
can now also issue alarms via this satellite network. Benefits are high levels of reliability and rapid
issue of alarms.
Fire brigades in Lower Austria are now issuing digital
alerts. The alerting network was set up and
operated by 144-Notruf-Niederösterreich for the
Red Cross of Austria between 2005 and 2009.
Radio engineers from the Lower Austria Fire Department, Lower Austria and the 144-Notruf-NÖ rescue
command and control centre have jointly adapted
the digital network with Swissphone to ensure that
the requirements of fire brigades can now also be
met in the best way. The new owner of the alerting
network is the “Fire Brigade and Civil Defense”
department of the Federal State Government of
Lower Austria. The alerting technology, which
was developed specially for fire brigades, has been
installed in the state warning centre in Tulln.
A high level of security
“The satellite network offers a high level of reliability”,
says Richard Krapfenbauer, Managing director of
the Swissphone Austria GmbH. This is because the
paging network also provides a rapid and secure
alerting system when open communication networks
are overloaded or if there is ever a power outage.
“Disasters and accidents over the last few years have
shown that an alerting system for operational and
assistance teams that operates on a secure channel
– and independently of the open and commercial
infrastructure – is essential”, emphasises Dr.Stephan
Pernkopf, district fire service administrator.
Author: Richard Krapfenbauer · Managing Director, Swissphone Austria GmbH, Vienna
18 | 19
Shorter alerting times
All under one roof
The Swissphone high performance digital network
is secure, but it is also faster than analogue
alerting systems. The paging network delivers
simultaneous alert transmission state-wide to
a large number of receivers, making it extremely
rapid. “The new network means that more
operational teams are contactable in a shorter
time. Plus, our fire brigades can set up their
own alerting groups for special teams and services
in their system, which makes sending alerts
easier and more efficient”, points out state fire
brigade commander Josef Buchta.
In addition to fire brigades and 144-Notruf-NÖ, alerts
in Lower Austria are sent to operational teams
of the Red Cross, the AB, the Knights of St John
stationed in Lower Austria, the eastern regional
paramedic helicopter of the Austrian Automobile,
Motorbike and Touring Club air rescue service,
the Lower Austria Dog Rescue Service and the Lower
Austria Life Guard Service, F irst Responders and
major disaster managers.
The Swissphone Magazine for Public Safety & Industry
Swissphone Wireless – OptiNet (Switzerland)
Customer
Swissphone Wireless AG
Project title
OptiNet: Modernisation and expansion of a redundant radio paging network of the former
Swisscom subsidiary All Wireless and delivery and operation of a VPN with about 550
connections (www.swissphone.ch))
Objective
Cost optimisation and modernisation of old technology
Implementation
2004-2006
Demands
Phase 1
x
Planning, installation, documented acceptance and operation
x
Integration of the existing communication interfaces (telephony, language,
modem, network)
x
Development of a radiopaging distribution controller based on TCP/IP/VPN
technology incl. integrated monitoring function
Demands
Phase 2
x
Development and production of the base station controller
x
Establishment of the synchronisation radio network for expansion of UTC
x
24 hour hotline support
x
Modernisation of the access systems for private customers and emergency
organisations
x
Integration of satellite communication based on customer's own infrastructure
> enhancement of availability through implementation of the "Duo" concept
Swissphone Telecom AG
Fälmisstrasse 21
8833 Samstagern
www.swissphone.com
Lebig – Customized Paging Network (Austria)
Customer
Lebig, Leitstellen-Entwicklungs-, Betriebs- und Integrationsgesellschaft G.m.b.H., Tulln
(AT)
Project title
Pagernetz.at: Development and installation of a customized paging network including 79
base stations for the area of the Bundesland Niederösterreich and its connection to the
customers ELS (operations control system) as well as to the Satellite based Paging
operation centre (www.pagernetz.at)
Implementation
2004-2005
Demands
x
Concept development
x
Provision of the entire infrastructure
x
Connection of the Novotec operations control system
x
Connection to the paging center and the satellite link in Switzerland
x
Connection between the LEBIG
operations centre and 79 base
stations in the Bundesland
Niederösterreich via satellite
Swissphone Telecom AG
Fälmisstrasse 21
8833 Samstagern
www.swissphone.com
Remark 2008: Organisation Lebig G.m.b.H changed name to 144 Notruf Niederösterreich
GVZ – Redundant alerting network (Switzerland)
Customer
Project title
Gebäudeversicherung Kanton Zürich (GVZ, CH)
Establishment and operation of a canton based, redundant alerting network for the
emergency organisations (www.gvz.ch)
Network
Management
Center 1
Terminal
Comand &
Control Center
Network1(BS)
Satellite
link1
Network
Network2 (BS)
Management
Satellite
Center 2
link2
f1, VHF
f2, UHF
Implementation
2002-2004
Demands
x
Concept development
x
Radio network planning
x
Provision of the entire infrastructure
x
Connection of the Intergraph operations control system of the protection and
rescue services in Zurich
x
Connection of the Wesser operation control system at Zurich airport
x
Delivery and operation of a satellite earth link to the Zurich airport
x
Connection between the GVZ operations centre and about 70 base stations in the
canton of Zurich via satellite
x
Dual band concept by connection of the GVZ network and Euromessage network
> enhancement of redundancy
x
Maintenance
Swissphone Telecom AG
Fälmisstrasse 21
8833 Samstagern
www.swissphone.com
Maintenance of the alarm centre and the network
Average maintenance contract duration: 5 years
SOLUTIONS
Schleswig-Holstein
chooses digital and encrypted alert system
In 2007, the region encompassing Pinneberg, Steinburg and Dithmarschen in Germany decided
to set up a region-wide digital alerting infrastructure. Swissphone’s DiCal multi-master technology
and suitable end devices with encryption software are deployed in this infrastructure.
The state of Schleswig-Holstein (Germany) opted
for a POCSAG alert system in the 2 m BOS
frequency band due to its assured level of availability.
Swissphone’s system partner, Sinus Nachrichtentechnik GmbH in Hamburg, installed the respective
digital base stations at various locations within
the districts of Pinneberg, Steinburg, Dithmarschen
and on the Island of Helgoland.
Swissphone’s DiCal multi-master technology was
chosen as the system universally approved
according to the technical guidelines for authorities
and organisations with security and safety tasks,
not least due to its high level of reliability and longterm cost-benefit ratio.
Over the course of the preceding EU bidding procedure, the specified network technology was
scrutinised and compared with other infrastructures
by the state contract awarding authority as well
as the Higher Regional Court of Schleswig.
One further important selection criteria was data
protection compliance. Emergency alert texts often
contain information on individuals that is both
sensitive and personal. In order to guarantee data
protection, Swissphone’s encryption technology
is used across the entire network.
Data protection is ensured
Author: Alexander Rauch · Key Account Manager, Swissphone Telecommunications GmbH, Gundelfingen, Germany
Flensburg
12 | 13
Schleswig
Husum
Rendsburg
Kiel
Heide
Plön
Dithmarschen
< Helgoland
Eutin
Neumünster
Elbe
Itzehoe
Steinburg
Bad Segeberg
Lübeck
Bad
Oldesloe
Pinneberg
Pinneberg
This encryption technology satisfies the high
expectations of the providers in the Lower Elbe
region and also meets the guidelines of the
German Federal Commissioner for Data Protection
and the Independent State Centre for Data
Protection (ULD) in Schleswig-Holstein.
Some of the emergency personnel have been
equipped with pagers on a trial basis (RES.Q).
These pagers feature localisation and acknowledgment functions. These functions allow the
control centre to see, when issuing alerts, how
many of the emergency personnel are located
in the relevant area (for data protection reasons
only the coordinates and not the names of the
emergency personnel are transmitted) and enable
the emergency personnel, in turn, to tell the
control centre whether or not they can respond to
the incident (“I can come”/“I can’t come”). This
allows the control centre to respond promptly and
issue follow-up alerts if additional emergency
personnel need to be mobilised (for more information on RES.Q, see pages 4 to 7).
Ratzeburg
Autonomy guarantees reliability
The new alert system was optimally integrated into
the Elmshorn Integrated Regional Control Centre’s
existing “secur.CAD” computer-aided dispatch system from Swissphone. This was also and particularly due to the upcoming introduction of the digital
voice and radio transmission system (TETRA).
Here, the autonomy of the digital voice and radio
transmission system is crucial for ensuring reliable
alerting and fast area distribution. These benefits
are also regarded as important in neighbouring
countries. In France, Belgium and Austria, for instance, alerting takes place wholly or partly via
the digital POCSAG alert network despite the availability of digital radio.
The Swissphone Magazine for Public Safety
Swissphone ITC2100
The ITC2100 base station is a fundamental
component in wireless alert systems.
This ITC2100 is a modern radio base station
for deployment in synchronized POCSAG
paging alert networks. The ITC2100 is
backwards compatible to its predecessors
ITC2000 and ITC600, and can be
added to these alert networks as well, for
example as a network extension.
The ITC2100 facilitates both large-area
synchronized alerts across the entire network
infrastructure and local.
www.swissphone.com
The ITC2100 can be programmed and
MQTPIQIRXIHUYMGOP]YWMRK[IFFVS[WIVFSXLSR
location or remotely. Installed in a compact wallmount case, the ITC2100 forms the foundation for
secure and reliable alerting.
General
Operational temperature range
Cooling system
Input voltage
-20°C to +55°C
Convection (optional with fan in wall-mount case)
90-264VAC/ 47-63Hz
Power consumption
max.150W (optional: max.200W)
Internal bus system
AT96 (96pin-DIN41612)
Compliance with EU regulations
ETS 300113, ETS 300086, EN 60950,
EN 50081-2, EN 50082-2, EN 61000-3-2/3
General radio data
*VIUYIRG]FERHWZIVWMSRW
*VIUYIRG]WXEFMPMX]GEVVMIV
2YQFIVSJGLERRIPWTIVJVIUYIRG]FERH
Channel spacing
Type of modulation/ demodulation
Standard:
66 - 88MHz / 144-174MHz
3RVIUYIWX1,^1,^
400-470MHz / 450-530MHz
¥TTQ
99
12.5/20/25kHz
(*7/QE\O,^EXO,^GLERRIPWTEGMRK
(*7/QE\O,^EXO,^GLERRIPWTEGMRK
(*7/QE\O,^EXO,^GLERRIPWTEGMRK
FM/PM 300 … 3000Hz
Switching bandwith
;LSPIJVIUYIRG]FERH
POCSAG data rate
512, 1200 or 2400 baud
Antenna connection
50 ohm coax N-type
(1x for transmission, 1x for reception)
Transmitter (Tx)
Tx output power
Intermodulation attenuation
Adjacent channel power
Spurious emissions
1-25 W, configurable in 1W-steps
> 40dB
< -70dB (at 20kHz channel spacing)
< 250nW (30MHz to 1GHz)
Receiver (Rx)
Sensitivity
Co-channel rejection
<2μV (EMK) to decode 90% of digital alerts
<-118dBm at 12dB SINAD (0.282μV)
> - 8dB
Adjacent channel selectivity
> 70dB (at 20kHz channel spacing)
Spurious response rejection
> 70dB
Blocking
Spurious radiations
Intermodulation response rejection
> 90dBμV (±1MHz to ±10MHz)
< 2nW (30MHz to 1GHz)
> 70dB
Controller (BSC)
CPU
500MHz
RAM
256 MB
Flashdisk (solid state memory)
64 MB
Operating system
Peripheral interfaces
Linux
1x COM, 1x RJ45 (10/100 Base T Ethernet,
4x USB (2x external, 2x internal), PS/2-keybord (miniDIN), VGA (DB15), mouse
Power supply (PS)
Maximum output voltage/current
13.8V / 8A and 5V / 5A (at 150W)
optional: 13.8V / 13A and 5V / 5A (at 200W)
Battery low level protection
yes
Efficiency
80%, 10-15A typical charge
Connection for rechargeable battery
Autonomy (optional battery operation)
Screw connectors, 12V
>3h
with battery 12V 12Ah
(at Tx output power of 15W and Tx:Rx=1:4min)
Base station only (without wall-mount case)
Dimensions (WxHxD)
483mm (19“ rack) x 134mm (3U) x 315mm
Weight
7kg
Base station assembled in wall-mount case
Dimensions (WxHxD)
Weight
Protection class
600mm x 350mm x 500mm (internal 19“, 6U)
35kg (assembled with battery)
IP54 (protection against dust and splash water)
Specifications subject to change
Consisting of:
w4S[IVWYTTP]47
w'SRXVSPPIV&7'
w43'7%+HIGSHIVGEVH6'
w43'7%+W]RGLVSGEVH7'
w8VERWGIMZIV86\
Additional modules:
w*SVQYPXMQEWXIVSTIVEXMSR+47ERXIRRE
and GPS interface card (S-Com)
w-3GEVH
Base station assembled in wall-mount case
Options
w*ERERHXIQTIVEXYVIWIRWSVMR[EPPQSYRXGEWIJSVEGXMZIGSSPMRK
w,MKLIV8\SYXTYXTS[IVSRVIUYIWX
Swissphone DE920Ex
Mobile alarming in hazardous areas
The most important performance features:
> Intrinsically safe, approved according
to (Ex) II 2G Ex Ib IIC T4
> 32 RIC, each with 4 subaddresses
> 9 user profiles plus 1 expansion profile
> Optional IDEA® 128 bit encryption
www.swissphone.com
The DE920 Ex offers unprecedented protection for public
safety and petro-chemical professionals alike. With ATEX
Protection Class II 2G EEx ib llc T4, the DE920 Ex guarantees
safe usage in all potentially explosive atmospheres where air and
flammable gases mix.
The DE920 Ex boasts an array of user friendly operational
features. Its 3-line back lit LCD with large character set makes
reading more efficient, its 3-button operation makes usage
effortless, and its robust housing guarantees a long lasting
and safe investment. The ECO mode allows users longer
independent battery operation, reducing the necessity for
frequent recharging. Combining superior protection and
outstanding usability, the DE920 Ex is the ideal choice for alerting
in hazardous areas.
DE920Ex
Performance features
Technical data
Frequency bands
(other frequencies on request)
VHF band 4 m
81- 88 MHz
VHF band 2 m
138-174 MHz
UHF band 70 cm 430-470 MHz
Channel spacing
12.5, 20/25 kHz
Sensitivity*: @ baudrate 512 bit/s
@ baudrate 1200 bit/s
@ baudrate 2400 bit/s
*typical value at 2 m UB
(best position on „salty man“)
3.0 μV/m
3.5 μV/m
4.0 μV/m
Frequency processing
PLL, frequency adjustable via progamming software
VHF: +/- 0.5 MHz
UHF: +/- 1.0 MHz
Compliants
(Ex) II 2G Ex ib IIC T4, ETSI EN 300390
Norms
EN 60079-0, 60079-11 (explosion protection)
EN 60068-2-27 (shock)
EN 60068-2-6 (vibration)
EN 60068-2-32 (drop test)
EN 60529:1991 + A1:2000 IP52*
*IP54 ensured with leather carry bag (see accessories)
Addresses
32 main addresses (RIC), each with 4 subaddresses,
frame independent
Display
- 3 lines, 16 characters per line
- 5 mm font
Alerting
- Acoustique > 85 dB(A) @ 30 cm distance
- 9 alerts/user profiles + 1 extension
- Vibrator
Messages
- 15 messages of up to 255 characters
- Up to 2 message folders and automatic storage
tray, altogether 4096 characters storable
- 128 fixed texts. 32 characters can be stored
Power management
- Type AAA battery or alcaline dry cell AA
- Accurate accumulator/battery status indication
- Operating time left (regular mode/ECO mode):
Dry cell alcaline battery
(AA, 1.5 V)
900/1100 h
NiMH rechargeable batterry (AAA, 1.2 V/1000 mAh) 410/500 h
Temperature range
- 20° C to + 55° C with NiMH rechargeable battery
- 20° C to + 50° C with alcaline dry cell
Dimensions (H x W x D)
79 x 53 x 24 mm
Weight (incl. battery)
88 g/94 g (accumulator/dry cell)
Miscellaneous
- Supports Express-Alarm®
- Supports On-air programming
- Option IDEA® encrypting (128 Bit)
- Option multi channel (up to 9 channels)
Accessories
- Wide range of chargers
- Windows based programming software
- Clip holster
- Leather carry bag, safety chain
Specifications subject to change
Explanation of code: II 2 G Ex ib IIC T4
Device group
II
Device category
2
Area of application
G
Europ. Ex-Standard
Ex
Type of protection against ignition
ib
IIC
Explosion group
01.11 0340686 AG
T4
Temperature class
Swissphone Telecom AG
Fälmisstrasse 21
CH-8833 Samstagern
Tel: +41 44 786 77 70
Fax: +41 44 786 77 71
www.swissphone.com
Additional information: www.swissphone.com
All areas except mining (Group I)
For use in zones 1 and 21
Indicator of atmosphere type (G=gas)
Certified explosion protection in accordance with standard EN 50014, 50020
Limited energy level prevents ignition of the atmosphere
CENELEC reference, highest classification in this explosion group, typical gas:
Hydrogen (ignition energy < 60 μJ)
Maximum permitted temperature of equipment casing or any component: 135° C
Swissphone DE925
The digital pager for the highest demands
The most important performance features
> 5-line backlit full graphic LC Display with over
100 characters
> 32 RIC, each with 4 subaddresses
> 9 alerts/user profiles plus 1 extension
> IP52 or IP54 protection class for daily use
in all weather conditions
> Self-explanatory menu structure
> Option IDEA® encrypting (128 Bit)
> Option multi channel (up to 9 channels)
www.swissphone.com
Introducing the logical next step up from the DE920:
the DE925. Designed to meet the needs of more demanding
users still, its full graphic display ensures multiple compatibility
and gives the user the option of displaying messages in either
the 16-character format (and thereby compatible with
Swissphone DE900/920 pagers) or in 20- or 21-character
display format. This means that the pager is flexible and can be
integrated in alarm signal networks optimised for a prescribed
character per line specification.
And that’s not all: Swissphone has also enlarged the display
from three to five lines. When a message is opened, the status
line is deactivated and the space used as a fifth line for the
message display. This makes a total text display size of up to
105 characters available to the user. Operating, too, has been
revised and configured even more ergonomically, for full
professional functionality that is intuitive and secure to operate.
Guaranteed to meet the highest demands.
DE925
Performance features
Technical data
Frequency bands
VHF band 4m
81 - 88 MHz
VHF band 2m 138 - 174 MHz
UHF band 70cm 430 - 470 MHz
(more frequencies on request)
Channel spacing
12.5, 20/25 kHz
Sensitivity*: @ baudrate 512 bit/s
@ baudrate 1200 bit/s
@ baudrate 2400 bit/s
*typical value at 2 m UB
(best position on „salty man“)
3.0 μV/m
3.5 μV/m
4.0 μV/m
Frequency processing
PLL, frequency adjustable via programming software
VHF: +/- 0.5 MHz
UHF: +/- 1.0 MHz
Compliants
ETSI EN 300 390
Norms
EN 60068-2-27 (shock)
EN 60068-2-6 (vibration)
EN 60068-2-32 (drop test)
EN 60529:1991 + A1:2000 IP52*
*IP54 ensured with leather carry bag (see accessories)
Addresses
32 main addresses (RIC), each with 4 subaddresses,
frame independent
Display
- Full graphic display
- Possible display types (line x characters) 5 x 16, 5 x 20, 5 x 21
Alerting
- Acoustics > 85 dB(A) @ 30 cm distance
- 9 alerts/user profiles + 1 extension
- Vibrator
Messages
- 15 messages of up to 253 characters
- Up to 2 message folders and automatic storage
tray, altogether 4096 characters storable
- 128 fixed texts. 32 characters can be stored
Power management
- Type AA battery
- Operating time left (normal/ECO mode):
950/1300 h
Dry cell
(1.5 V)
NiMH rechargeable battery
(1.2V/2500 mAh) 800/1100 h
NiMH plus rechargeable battery (1.2V/2000 mAh) 900/1200 h
Temperature range
- 20° C to + 55° C
Dimensions (H x W x D)
79 x 53 x 24 mm
Weight (incl. battery)
97 g
Miscellaneous
- Supports Express-Alarm®
- Supports On-air programming
- Option IDEA® encrypting (128 Bit)
- Option multi channel (up to 9 channels)
Accessories
- Wide range of chargers
- Windows based programming software
- Clip holster
- Leather carry bag, safety chain
Specifications subject to change
Additional information: www.swissphone.com
01.2011 0340691 AG
Express-Alert®
With the patented Express Alarm feature, the user can compile call
addresses of the task groups and link the alarm texts accordingly. Instead
of each call address being notified one at a time, the alarm text is only sent
once. The thereby reduced amount of data shortens the alert transmission time
to a fraction of that experienced during individual message send-out and saves
precious seconds.
Swissphone Telecom AG
Fälmisstrasse 21
CH-8833 Samstagern
Tel: +41 44 786 77 70
Fax: +41 44 786 77 71
www.swissphone.com
Swissphone DE935
The pager that adapts to your demands
The DE935 has a full graphical display allowing
different forms of text depiction.
The legibility of the display is enhanced by a backlit display.
Key features:
> Up to 10 MHz of programmable bandwidth (Wide PLL)
> 64 cap codes (RICs) with up to four sub-addresses
each (256 independent addresses)
> 64 select- or toggle-profiles
> 256 RIC names with eight characters
> Received signal indication (RSSI)
> Message encryption IDEA™ (128 Bit) optional
> Multi-channel, scanner optional
www.swissphone.com
The DE935 is an upgrade of the DE925 featuring 64 cap
codes with four sub-addresses each. All together 256 independent addresses are available to the user. The DE935 offers toggle and new select profiles, which can be turned on
or off.
There are several different possibilities to display a message like the adjustable font size. The user can scroll through
the message by pressing a button. Incoming alerts can be
marked differently.
The DE935 has the tried and tested Swissphone case.
Chargers and other accessories of previous models can be
reused. The uncomplicated menu-driven operation was improved with additional and clearly structured icons.
DE935
Performance features
Technical data
Frequency bands
VHF 2-m band 146 - 174 MHz
(other frequencies on request)
Frequency processing
PLL, frequency adjustable via programming software
VHF: ± 5 MHz
UHF: ± 1 MHz
Channel spacing
12.5 / 20/25 kHz
Sensitivity*: @ baud rate
@ baud rate
@ baud rate
512 Bit/s
1200 Bit/s
2400 Bit/s
3.0 μV/m
3.5 μV/m
4.0 μV/m
*typical value at 2 m UB (best position on „salty man“)
Signal strength display (RSSI)
5 column display. More columns means stronger signal
Compliance
TR-BOS DME II, ETSI EN 300 390
Norms
EN 60068-2-27
(shock)
EN 60068-2-6
(vibration)
EN 60068-2-32
(drop test)
EN 60529:1991 + A1:2000 IP52*
*IP54 ensured with leather carry bag (see accessories)
Cap codes (RIC)
t 64 cap codes (RIC), with 4 sub-addresses each,
frame independent
t 256 RIC names with 8 characters
Display
t Fully graphical display
t Several different font sizes 3x16, 4x20, 5x21,
proportional font size
t Messages can be scrolled
Alerting
t
t
t
t
Acoustics > 85 dB(A) @ 30 cm distance
Vibration
Two-tone bright display light
Up to 64 user profiles or selectable RICs
Reports
t
t
t
t
Over 100 messages of up to 253 characters
Up to two additional message folders
128 fixed texts with 32 characters each can be stored
Pin secured message storage
Power management
t Type AA battery
t Operating time left (normal/ECO mode):
Dry cell
(1.5 V) 900/1200 h
NiMH plus rechargeable battery (1.2 V/2000 mAh) 800/1100 h
Temperature range
-20 °C to +55 °C
Dimensions (H x W x D)
79 x 53 x 24 mm
Weight (incl. battery)
98 g
Options
t
t
t
t
Accessories
t Several charging adapters
t Programming devices with windows based software
t Clip holster, leather case, safety chain
Specifications subject to change
Supports Express alert
Supports On-air programming
IDEA™ encrypting (128 Bit)
Multi-channel (up to 9 channels)
Additional information: www.swissphone.com
10/2011 BUM
Express alert
The amount of transmitted data and therefore the transmission time itself is reduced
by the linkage of cap codes.
Swissphone Telecom AG
Fälmisstrasse 21
CH-8833 Samstagern
Tel: +41 44 786 77 70
Fax: +41 44 786 77 71
www.swissphone.com
Swissphone Austria GmbH
Dresdnerstr. 68
A-1200 Wien
Tel: +43 1 493 13 41
Fax: +43 1 493 13 41 17
www.swissphone.at
Wide PLL
The reception frequency can be programmed within a bandwidth of up to 10 MHz
via the diverse profiles.
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8LIJMVWX43'7%+TEKIVXLEXHMWTPE]WERHWTIEOWHMKMXEPQIWWEKIW
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Structure Fire,
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The most important performance features
> Speech synthesis reads out message text
aloud, as it is displayed
> 64 addresses (RICs) each with 4 sub-addresses
>Protected against ingress of dust and splashing
water (IP54 ) for daily use in all weather
conditions
"3TXMSRW1YPXM'LERRIP-()%81IRGV]TXMSR
)\TVIWW%PEVQ®SREMVTVSKVEQQMRK3%4SJ
certain parameters
www.swissphone.com
Loud and clear
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PERKYEKI%LMKLTS[IVHMKMXEPWMKREPTVSGIWWSV(74GSRZIVXW
XLIVIGIMZIHEPTLERYQIVMGQIWWEKIXSIEWMP]GSQTVILIRWMFPI
WTIIGL%XXLIWEQIXMQIXLIQIWWEKIGERFIVIEHSRXLI
HMWTPE]%PSRK[MXLXLIQIWWEKIEYWIVTVSKVEQQEFPIEHHVIWW
name is displayed in the status line, allowing to immediately
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(93SJJIVW6-'EHHVIWWIW[MXLWYFEHHVIWWIWIEGL
Rugged and easy to use
Housed inside the same (tried and true) case used by the
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(93MRLIVMXWXLIMVVSFYWXRIWW)EWISJYWILEWFIIREHIWMKR
TVMRGMTPIJVSQXLIWXEVX8I\XEW[IPPEWMGSRWLIPTREZMKEXIXLI
(customizable) user menu. The one-hand operation featured in
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STIVEXI7[MWWTLSRIVIGIMZIVW[IEVMRKKPSZIW
,966-'%2)(93
Performance features
Technical data
Frequency bands
:,*FERHQ1,^
:,*FERHQ1,^
UHF band 70 cm
1,^
Frequency processing
400JVIUYIRG]EHNYWXEFPIZMETVSKVEQQMRKWSJX[EVI
:,*± 1,^TVSKVEQQEFPI
9,*± 1,^TVSKVEQQEFPI
Channel spacing
O,^
7IRWMXMZMX]$FEYHVEXIFMXW
$FEYHVEXIFMXW
$FEYHVEXIFMXW
X]TMGEPZEPYIEXQ9&
(best position on „salty man“)
3.0 μV/m
3.5 μV/m
4.0 μV/m
Compliants
86&37(1)--(1)---)87-)2
2SVQW
)2WLSGO
)2ZMFVEXMSR
)2HVSTXIWX
)2%-4
%HHVIWWIW
- 64 main addresses (RICs), each with 4 subaddresses,
frame independent
- 256 RIC names each consisting of 8 characters
(MWTPE]
- full graphic display
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ZSPYQI"H&%$GQHMWXERGI
- up to 64 user profiles, or switchable RICs
ZMFVEXSV
1IWWEKIW
YTXSMRHMZMHYEPQIWWEKIWEZIVEKIPIRKXLSJGLEVEGXIVW
- up to 2 message folders and automatic storage
JM\IHXI\XWSJGLEVEGXIVWGERFIWEZIH
Power management
WXERHEVH%%WM^IFEXXIVMIW
STIVEXMRKHYVEXMSRRSVQEPIGS
EPOEPMRIFEXXIVMIW:YTXSL
2M1,VIGLEVKIEFPIFEXXIVMIW:YTXSL
Temperature range
­'XS­'
(additional frequencies on request)
(MQIRWMSRW,\;\(
79 x 53 x 24 mm
Weight (incl. battery)
110 g
1MWGIPPERISYW
WYTTSVXW)\TVIWW%PEVQ®
- supports on air programming
STXMSR-()%81IRGV]TXMRK&MX
%GGIWWSVMIW
- wide range of chargers
- Windows based programming software
- leather carry bag, safety chain
Specifications subject to change
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Fälmisstrasse 21
CH-8833 Samstagern
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www.swissphone.com
Swissphone RES.Q – XS/S/M
The first alerting terminal with integrated feedback and localisation
The most important performance features
> Confirmation and acknowledgement
> Localisation and positioning
> Geo-Alert
> Efficient follow-up alerting
> Quality control of the alerting process
> Supports ExpressAlarm™, Turbo Paging, On-air
configuration and IDEA™ encryption
www.swissphone.com
Alerting/Fire services/Rescue services
Improved and innovative solutions are in high
demand. With ever changing requirements providers
must continue to find efficient and flexible ways to meet
the needs of the public safety industry. .
Swissphone‘s RES.Q combines paging, GPS and GSM
in an all-in-one solution that presents many opportunities
for optimizing integrated alert systems.
Performance features*
RES.Q XS
RES.Q S
RES.Q M
x
x
x
Supported functions
POCSAG
POCSAG reception
POCSAG RSSI
optional
optional
optional
IDEATM
optional
optional
optional
Multi channel
optional
optional
optional
x
x
Geo-Alert
GSM
Localisation
Remote access
Safety
Message feedback
x
x
x
Re-confirmation
x
x
x
Operational status
x
x
x
x
x
GPS
A-GPS POCSAG
x
x
A-GPS online
x
x
GSM cell info
x
x
x
OAP commands
x
x
x
OAP query
x
x
x
Remote monitoring
x
x
x
SOS button
x
Emergency call test
x
Emergency call protocol
x
Standards, approvals & environmental conditions
Norms
ETSI EN 300 390
x
x
x
IEC 60068-2-27 (shock)
x
x
x
IEC 60068-2-6 (vibration stressing)
x
x
x
IEC 60068-2-32 (drop test)
x
x
x
IEC 60529:1991 + A1:2000 IP52*
x
x
x
IEC 62209-2 (Specific Absorption Rate, SAR)
x
x
x
*IP54 ensured with leather carry bag (see accessories)
EN 301489-1/-5/-7 (Electromagnetic Compatibility, EMC)
x
x
x
Temperature range
-10 to + 55 °C
x
x
x
Relative humidity
20 to 75 %
x
x
x
Graphical display with white power illumination
Display options (rows x characters):
4 x 21, 3 x 16, 5 x 21 or proportional in each case
x
x
x
102g
110g
110g
x
x
x
Display & housing
Display
Dimensions (H x W x D)
80 x 53 x 24 mm
Weight (incl.battery)
Options
Programming
Swissphone programming set
Swissphone programming PSW plus 1.0 or higher
Powermanagement
Type of rechargeable battery
Lithium polymer rechargeable battery; 480 mAh
Charger included in delivery
x
x
x
Operating times*
POCSAG only
= up to 500 hours
x
x
x
POCSAG/GSM
= up to 300 hours
x
x
v
x
x
depending on programming parameters
POCSAG/GSM/GPS = up to 200 hours
Performance features*
RES.Q XS
RES.Q S
RES.Q M
POCSAG basic module
x
x
x
Frequency bands (more frequencies on request)
VHF band 4m
81 - 88 MHz
x
x
x
VHF band 2m
146 - 174 MHz
x
x
x
UHF band 70cm
450 - 470 MHz
x
x
x
Channel spacing
12.5 or 20/25 kHz
x
x
x
Sensitivity**: @ baudrate 512 bit/s
3.0 μV/m
x
x
x
@ baudrate 1200 bit/s
3.5 μV/m
x
x
x
@ baudrate 2400 bit/s
4.0 μV/m
x
x
x
PLL, adjustable reception frequency
x
x
x
Frequency processing
VHF: +/- 0.5 MHz adjustment range
x
x
x
UHF: +/- 1.0 MHz adjustment range
x
x
x
Addresses
32 RICs each with 4 subaddresses
x
x
x
Alerting
Volume > 88 dB(A) at 30 cm
x
x
x
9 + 1 alert/user profiles
x
x
x
Vibration alert
x
x
x
Messages
Individual messages of up to 4096 characters
x
x
x
2 message folders, freely configurable,
of up to 4096 characters
x
x
x
128 fixed texts, 32 characters can be stored for each
GSM module
Frequency ranges
Dual Band
x
x
x
x
x
x
x
x
x
900 MHz (GSM 900 & E-GSM)
x
x
x
1800 MHz (DCS-1800, GSM-1800)
x
x
x
Transmitting power
Max. 2W @ 900 MHz
x
x
x
Max. 1W @ 1800 MHz
x
x
x
Connection
SMS, GPRS Class 10, operation mode Class B
x
x
x
x
x
GPS module
Frequency ranges
1575.42 MHz
x
x
Sensitivity in tracking mode
- 160 dBm
x
x
Current time & date
Synchronisation UTC using GPS
x
x
Channels
50
x
x
GALILEO ready
x
x
Acceleration sensor
x
x
**typical value at 2 m UB(best position on „salty man“) GSM=off
*Specifications subject to change
For further information: www.swissphone.com
Digicom.Map solutions
RES.Q solutions for fire stations provide a report on crew availability and an overview of all
crews responding – once as an exact numeric value, then as a crew total bar for a quick
overview e.g. for mapping on a large display screen.
The solutions are based on Digicom.MAP. This application is available as a hosted service or
can be installed and run locally as a stand-alone system. No connection to the control system
is required.
RES.Q web solution – Web account/subscription for easy location-independent use via the Internet
RES.Q add-on solution – Stand-alone purchase solution for existing PC with/out DSL connection
RES.Q all-in-one solution – Compact stand-alone purchase solution (including PC hardware)