Patient Handbook - The Woman`s Hospital of Texas

Transcription

Patient Handbook
The Woman’s Hospital of Texas is dedicated to caring for women
throughout every stage of their lives.
E
stablished in 1976, The Woman’s Hospital of Texas is the
state’s premier facility dedicated solely to the care of
women and newborn infants. More than 39 years ago, a group of
physicians envisioned a hospital that met the health needs of
women and fostered the understanding of how modern health care
can improve the lives of women and their families. The Woman’s
Hospital of Texas continues to build on the original premise
reflected by its founders and is committed to its mission of providing
compassionate care to the women and infants it serves.
Table of Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Before Your Stay
Assisting You Throughout the Hospital . . . . . . . . . . . . . . . . . . . . . . 3
Campus Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hospital Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Confidentiality of Information . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Patient Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . 8
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Physician and Other Provider Information . . . . . . . . . . . . . . . . . . . 14
Education Department and Community Classes . . . . . . . . . . . . . . . . . 15
Programs and Specialty Services . . . . . . . . . . . . . . . . . . . . . . . . 16
Steps to Safer Health Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
During Your Stay
Patient and Visitor Parking Guide . . . . . . . . . . . . . . . . . . . . . . . 19
Your Room and Hospital Amenities . . . . . . . . . . . . . . . . . . . . . . . 20
Your Hospital Amenities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The Health Care Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Why We Recommend Breastfeeding . . . . . . . . . . . . . . . . . . . . . . 25
Obstetrical and Family-Centered Care Services . . . . . . . . . . . . . . . . . 27
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Partners in Pain Management . . . . . . . . . . . . . . . . . . . . . . . . . 30
After Your Stay
Going Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Hospital Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programs and Specialty Services . . . . . . . . . . . . . . . . . . . . . . . . 34
The Woman’s Place – Specialty Clinics . . . . . . . . . . . . . . . . . . . . . 35
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The Woman’s Hospital of Texas
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Welcome
We are happy to have you as a patient and guest of The Woman’s
Hospital of Texas. For your comfort and well-being, we are committed to
creating an atmosphere in which our patients are treated with friendliness,
respect and concern.
For over 39 years, our physicians, employees and volunteers have
provided compassionate and exceptional care to the women and infants
we serve. We want you to always be satisfied during your stay with us.
We appreciate your comments and suggestions, which allow us to measure
our patient care and strive to make
improvements. If you experience any
difficulties during your stay, please contact
your nurse or the Patient Advocate to
discuss your concerns so we may address
them promptly. We want to do all we can
to ensure you are satisfied with our facility
and provision of care when you leave
our hospital.
We know you have a choice in health care,
and we are honored you have chosen us to
provide these services.
Sincerely,
Ashley McClellan
Chief Executive Officer
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Before Your Stay
Before Your Stay
Assisting You Throughout the Hospital
The information below will assist you throughout our campus. If you have not registered,
please go to the appropriate registration location noted below.
Registration
Location: 1st Floor, West Tower – Breast Care and Surgery
5:00 a.m. – 5:00 p.m., Monday – Friday
1st Floor, East Tower – Radiology and Cardiology
6:00 a.m. – 5:00 p.m., Monday – Friday
1st Floor, East Tower – Emergency Room and Outpatient Lab
24/7
7400 Fannin (Suite 1160) – Physical Therapy
7550 Fannin (Education Department) – Outpatient Diabetes and Nutrition
Online Registration 24/7 @ www.womanshospital.com
Antepartum
Location: 3rd Floor, West Tower via West Tower Elevators
Hours of Visitation: 24 hours a day, 7 days a week
Breast Care (Mammography)
Location: 1st Floor, East Tower
Hours of Operation: Monday through Friday, 8:00 a.m. – 4:30 p.m.
Cashier
Location: 1st Floor, West Tower Main Lobby
After Hours and Weekends: 3rd Floor, Labor & Delivery/Registration Office
Education (Diabetes and Prenatal Classes)
Location: 7500 Fannin, Parking Garage, Suite 148
Emergency Room/Outpatient Lab Services
Hours of Operation: 24 hours a day, 7 days a week
Fitness Center
Location: 7400 Fannin, 6th Floor
ICU
Location: 2nd Floor, East Tower via West Tower Elevators
Labor & Delivery
Location: 3rd Floor, West Tower via West Tower Elevators
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Labor & Delivery Testing
Massage Therapy
Location: 7400 Fannin, Suite 1145
Hours of Operation: Tuesday through Friday, 10:00 a.m. – 6:00 p.m.
Medical/Surgical
Location: 2nd Floor, East Tower via Elevators 1 & 2 or 7 & 8
NICU II East and West
Location: 4th Floor, via West Towers Elevators; 2nd Floor, via East Tower Elevators
Hours of Visitation: Daily 7:00 a.m. – 6:00 p.m. and 7:00 p.m. – 6:00 a.m.
NICU III
Location: 3rd Floor, East Tower via Elevators 3 & 4 or 5 & 6
Hours of Visitation: Daily 7:00 a.m. – 6:00 p.m. and 7:00 p.m. – 6:00 a.m.
Nursery
Location: 4th Floor, East Tower via Elevators 7 & 8
2nd Floor, West Tower via West Tower Elevators
Outpatient Lab
Location: Emergency Room,1st Floor East Tower
Hours of Operation: 24 hours a day, 7 days a week
Physical Therapy
Location: 7400 Fannin, Suite 1145
Postpartum
Location: 4th Floor, East Tower via Elevators 7 & 8
2nd Floor, West Tower via West Tower Elevators
Pre-Surgical Testing (Pre-Op)
Location: 2nd Floor, East Tower via Elevators 7 & 8
Radiology/MRI/Nuclear Medicine/Cardiology
Research Center
Location: 7550 Parking Garage, Suite 146
Surgery
Location: 2nd Floor, East Tower via Elevators 7 & 8
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Campus Map
7400 Fannin (One Fannin)
• Fitness Center (6th floor)
• Physical Therapy (11th floor)
• Quest Diagnostics
• Registration (11th floor)
• Retail
— One Fannin Café
— Walgreen’s
7600 Fannin
(The Woman’s Hospital of Texas)
• First Floor
— Café
— Classrooms A&B
— Gift Shop
— Registration
— The Woman’s Place for Breast Care
7550 Fannin/Garage Parking
• Classrooms C&D
• Education & Lactation Support
• Gift Shop
• Research Center
7800 Fannin
• Classroom 106 (1st floor)
• Human Resources (4th floor)
7900 Fannin
• Complete Woman’s Care Center
• Houston Perinatal Associates
• Kelsey-Seybold
• Obstetrical & Gynecological Associates
• Quest Diagnostics
• Retail
— NINE Maternity
— The Stork Club
— Walgreen’s
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Hospital Maps
East Tower Entrance
V
1st
1stFloor
Floor
• Administration
• Administration
• Café
F
Administration
The
Woman’s
Place for
Breast
Care
West Tower
Main Entrance
E
Classrooms A&B
•• Classrooms
A&B
Emergency Dept.
/ Outpatient Lab Lab
•• Emergency
Dept./Outpatient
Café
L&D Testing
•• L&D
Testing
Atrium
Emergency
Department/
Outpatient
Lab
L&D Testing
G
9
&
10
A
1&2
Classrooms
A&B
• Café
• Cardiology/Radiology/
• Imaging
Cardiology
/ Radiology / Imaging (MRI)
(MRI)
C
7
&
8
3&4
A
Registration
Nuclear Medicine
5
&
6
D
Cardiology / Radiology /
Imaging (MRI)
A
•• Nuclear
Medicine
Nuclear Medicine
•• Registration
Registration
A
•• The
Woman’s
Place
for Care
The Woman’s
Place
for Breast
Breast Care
ATM
Information
Restrooms
Elevators
Meditation Room
Stairs
Gift Shop
Phones
V
Waiting Area
Valet
H
F
Rooms: 2400 - 2424
2nd
Floor
2nd
Floor
1&2
• Day
Surgery
• Day
Surgery
ICU
• ICU
• ICU
• Pre-Surgical
Testing
• Pre-Surgical Testing
• Recovery
Room
• Recovery Room
• Surgery
• Surgery
A
Day
Surgery
Pre-Surgical
Testing
Atrium
E
Rooms: 2000 - 2222
• Patient
Rooms: 2000 - 2666
• Patient Rooms: 2000 - 2666
C
7
&
8
G
9
&
10
3&4
5
&
6
Rooms:
2000 - 2222
D
Recovery
Room
Surgery
Elevators
Phones
Stairs
Nurses Station
Restrooms
Waiting Area
H
F
C
Woman’s Hospital of Texas
3rdTheFloor
3rd
• Labor &Floor
Delivery Rooms: 1 - 36
1&2
7
&
8
• Labor
& Delivery Rooms: 1 - 36
• L&D
Reception
• Patient
3000 - 3222
• NICU Rooms:
III
Rooms: 3000 - 3222
• L&D III
Reception
• NICU
Atrium
L&D
Reception
9
&
10
E
G
Rooms:
3000 - 3222
A
Labor
&
Delivery
3&4
Labor & Delivery
1 - 36
5
&
6
D
NICU III
Elevators
Phones
Stairs
Nurses Station
Restrooms
Waiting Area
H
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F
4th
Floor
4th
Floor
Rooms: 4400 - 4424
NICU West
• •Mom’s
Mom’s Express
Express
7
&
8
• •NICU
East
NICU East
• •NICU
West
NICU West
• •Patient
Rooms: 4400 - 4678
Patient Rooms: 4400 - 4678
Rooms: 4600 4678
C
1&2
A
Atrium
Parent
Entrance
E
Mom’s
Express
G
3&4
5
&
6
9
&
10
D
NICU East
Elevators
Phones
Stairs
Nurses Station
Restrooms
Waiting Area
Phones
Stairs
Restrooms
Waiting Area
Woman’s Hospital of Texas
• The
Pediatric
ICU (PICU)
5th Floor
• Pediatric Medical and Surgical
Pediatric ICU (PICU)
• •Patient
Rooms: 5000 - 5064
PICU
Rooms: 5000 - 5010
5th Floor
Rooms: 5012 - 5026
F
• Pediatric Medical and Surgical
G
Rooms: 5046 - 5064
Rooms: 5028 - 5044
Pediatric Medical
and Surgical Unit
Elevators
Nurses Station
H
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Confidentiality of Information
The information requested during your registration is designed to make your medical record as complete as
possible. All information is confidential.
During your hospitalization, your medical record may be reviewed by the hospital’s Utilization Management
Department. This may be the result of a request from your insurance company, federal or state regulations,
or part of the hospital’s performance improvement activities. The intent of the review process is to ensure the
appropriateness and quality of care while still maintaining the confidentiality of your record.
During admission or at any other time while you are with us, you may request to be given a “no information
patient” status. This means callers and visitors will not receive any acknowledgement of your admission.
“No information patients” cannot receive deliveries, including flowers.
Health Information (Medical Records)
To ensure a continuum of care, we have implemented an integrated computer information system that
will enable your medical record information to be shared between caregivers and physicians involved in
your care. Therefore, your medical record information will be available, now and in the future, to your
physicians who practice at HCA facilities in the Houston area.
Copies of health records will be provided upon written request by the patient and payment of a reasonable
fee. You can request these copies in the Health Information Management Department, located on the first
floor of the East Tower.
Registration Requirements
We will communicate with your insurance company and employer to determine the allowable benefits.
Estimated coinsurance and deductible amounts due will be collected at the time of pre-registration or
registration.
To file a claim for you, we must have:
A copy of your insurance card and a valid form of identification;
• The name of your insurance company;
• The policy, certificate and/or group numbers for your policy;
• The name of the insured person;
• The effective date of the policy;
• A contact name and address to whom the claim is to be mailed.
•
Patient Rights and Responsibilities
Patient Rights
We respect the dignity and pride of each individual we serve. Every patient has the right to have his/
her rights respected without regard to age, gender, disability, race, color, ancestry, citizenship, religion,
pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital
status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law.
Each individual shall be informed of the patient’s rights and responsibilities in advance of administering or
discontinuing patient care. We adopt and affirm as policy the following rights of patient/clients who receive
services from our facilities:
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Before Your Stay
Considerate and Respectful Care
• To receive ethical, high-quality, safe and professional care without discrimination
• To be free from all forms of abuse and harassment
• To be treated with consideration, respect and recognition of their individuality, including
the need for privacy in treatment. This includes the right to request the facility provide a
person of one’s own gender to be present during certain parts of physical examinations,
treatments or procedures performed by a health professional of the opposite sex, except
in emergencies, and the right not to remain undressed any longer than is required for
accomplishing the medical purpose for which the patient was asked to undress
Information regarding Health Status and Care
• To be informed of his/her health status in terms that patient can reasonably be expected
to understand, and to participate in the development and the implementation of his/her
plan of care and treatment
• The right to be informed of the names and functions of all physicians and other health
care professionals who are providing direct care to the patient
• The right to be informed about any continuing health care requirements after his/her
discharge from the hospital. The patient shall also have the right to receive assistance
from the physician and appropriate hospital staff in arranging for required follow-up
care after discharge.
• To be informed of risks, benefits and side effects of all medications and treatment
procedures, particularly those considered innovative or experimental
• To be informed of all appropriate alternative treatment procedures
• To be informed of the outcomes of care, treatment and services
• To appropriate assessment and management of pain
• To be informed if the hospital has authorized other health care and/ or education
institutions to participate in the patient’s treatment. The patient shall also have a right
to know the identity and function of these institutions, and may refuse to allow their
participation in his/her treatment
Decision Making and Notification
• To choose a person to be his/her healthcare representative and/or decision maker.
The patient may also exercise his/her right to exclude any family members from
participating in his/her healthcare decisions
• To have a family member, chosen representative and/or his or her own physician
notified promptly of admission to the hospital
• To request or refuse treatment. This right must not be construed as a mechanism to
demand the provision of treatment or services deemed medically unnecessary or
inappropriate
• To be included in experimental research only when he or she gives informed, written
consent to such participation. The patient may refuse to participate in experimental
research, including the investigations of new drugs and medical devices
• To formulate advance directives and have hospital staff and practitioners who provide
care in the hospital comply with these directives
• To leave the healthcare facility against one’s physician’s advice to the extent permitted
by law
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Access to Services
• To receive, as soon as possible, the services of a translator and/or interpreter, telecommunications
devices, and any other necessary services or devices to facilitate communication between the patient
and the hospitals’ health care personnel
• To bring a service animal into the facility, except where service animals are specifically prohibited
pursuant to facility policy (e.g., operating rooms, patient units where a patient is immunosuppressed or
in isolation)
• To pastoral counseling and to take part in religious and/or social activities while in the hospital, unless
one’s doctor thinks these activities are not medically advised
• To safe, secure and sanitary accommodation and a nourishing, well balanced and varied diet
• To access people outside the facility by means of verbal and written communication
• To have accessibility to facility buildings and grounds. We recognize the Americans with Disabilities
Act, a wide-ranging piece of legislation intended to make American society more accessible to people
with disabilities. The policy is available upon request
• To a prompt and reasonable response to questions and requests for service
Access to Medical Records
• To have his/her medical records, including all computerized medical information, kept confidential and
to access information within a reasonable time frame. The patient may decide who may receive copies
of the records except as required by law
• Upon leaving the healthcare facility, patients have the right to obtain copies of their medical records
Ethical Decisions
• To participate in ethical decisions that may arise in the course of care including issues of conflict
resolution, withholding resuscitative services, foregoing or withdrawal of life sustaining treatment, and
participation in investigational studies or clinical trials
• If the healthcare facility or its team decides that the patient’s refusal of treatment prevents him/her from
receiving appropriate care according to ethical and professional standards, the relationship with the
patient may be terminated
Protective Services
• To access protective and advocacy services
• To be free from restraints of any form that are not medically necessary or are used as a means of
coercion, discipline, convenience, or retaliation by staff
• The patient who receives treatment for mental illness or developmental disability, in addition to the
rights listed herein, has the rights provided by any applicable state law
• To all legal and civil rights as a citizen unless otherwise prescribed by law
• To have upon request an impartial review of hazardous treatments or irreversible surgical treatments
prior to implementation except in emergency procedures necessary to preserve one’s life
• To an impartial review of alleged violations of patient rights
• To expect emergency procedures to be carried out without unnecessary delay
• To give consent to a procedure or treatment and to access the information necessary to provide such
consent
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Before Your Stay
• To not be required to perform work for the facility unless the work is part of the patient’s
treatment and is done by choice of the patient
• To file a complaint with the Department of Health or other quality improvement,
accreditation or other certifying bodies if he /she has a concern about patient abuse,
neglect, about misappropriation of a patient’s property in the facility or other unresolved
complaint, patient safety or quality concern
Payment and Administration
• To examine and receive an explanation of the patient’s healthcare facility’s bill
regardless of source of payment, and may receive upon request, information relating to
the availability of known financial resources
• A patient who is eligible for Medicare has the right to know, upon request and in
advance of treatment, whether the health care provider or health care facility accepts
the Medicare assignment rate
• To receive, upon request, prior to treatment, a reasonable estimate of charges for
medical care
• To be informed in writing about the facility policies and procedures for initiation, review
and resolution of patient complaints, including the address and telephone number of
where complaints may be filed
Additional Patient Rights
• Except in emergencies, the patient may be transferred to another facility only with a full
explanation of the reason for transfer, provisions for continuing care and acceptance by
the receiving institution
• To initiate their own contact with the media
• To get the opinion of another physician, including specialists, at the request and
expense of the patient
• To wear appropriate personal clothing and religious or other symbolic items, as long a s
they do not interfere with diagnostic procedures or treatment
• To request a transfer to another room if another patient or a visitor in the room is
unreasonably disturbing him/her
• To request pet visitation except where animals are specifically prohibited pursuant
to the facility’s policies (e.g., operating rooms, patient units where a patient is
immunosuppressed or in isolation)
Patient Responsibilities
The care a patient receives depends partially on the patient him/herself. Therefore, in
addition to the above rights, a patient has certain responsibilities. These should be presented
to the patient in the spirit of mutual trust and respect.
• To provide accurate and complete information concerning his/her health status, medical
history, hospitalizations, medications and other matters related to his/her health
• To report perceived risks in his/her care and unexpected changes in his/her condition
to the responsible practitioner
• To report comprehension of a contemplated course of action and what is expected of
the patient, and to ask questions when there is a lack of understanding
• To follow the plan of care established by his/her physician, including the instructions of
nurses and other health professionals as they carry out the physician’s orders
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• To keep appointments or notifying the facility or physician when he/she is unable to do so
• To be responsible for his/her actions should he/she refuse treatment or not follow his/
her physician’s orders
• To assure that the financial obligations of his/her healthcare care are fulfilled as promptly as possible
• To follow facility policies, procedures, rules and regulations
• To be considerate of the rights of other patients and facility personnel
• To be respectful of his/her personal property and that of other persons in the facility
• To help staff to assess pain, request relief promptly, discuss relief options and expectations with
caregivers, work with caregivers to develop a pain management plan, tell staff when pain is not
relieved, and communicate worries regarding pain medication
• To inform the facility of a violation of patient rights or any safety concerns, including perceived risk in
his/her care and unexpected changes in their condition
Visitation Rights
We recognize the importance of family, spouses, partners, friends and other visitors in the care process
of patients. We adopt and affirm as policy the following visitation rights of patients/clients who receive
services from our facilities:
• To be informed of their visitation rights, including any clinical restriction or limitation of their
visitation rights
• To designate visitors, including but not limited to a spouse, a domestic partner (including same
sex), family members, and friends. These visitors will not be restricted or otherwise denied visitation
privileges on the basis of age, race, color, national origin, religion, gender, gender identity, gender
expression, sexual orientation or disability. All visitors will enjoy full and equal visitation privileges
consistent with any clinically necessary or other reasonable restriction or limitation that facilities may
need to place on such rights
• To receive visits from one’s attorney, physician or clergy-person at any reasonable time
• To speak privately with anyone he/she wishes (subject to hospital visiting regulations) unless a doctor
does not think it is medically advised
• To refuse visitors
• Media representatives and photographers must contact the hospital spokesperson for access
to the hospital
To report a patient rights concern or to file a grievance, contact:
• The Woman’s Hospital of Texas’ Patient Advocate at (713) 791-7287;
• HCA Ethics Line at 1-800-455-1996;
•The Texas Dept. of State Health Services at 1-800-228-1570;
• The Joint Commission at 1-800-994-6610 or [email protected];
• TMF Health Quality Institute, the Quality Improvement
Organization (QIO) at 1-800-725-8315;
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Before Your Stay
Registration
Pre-Register Online
Expecting a baby? Need to schedule a Screening Mammogram? Scheduled for a
procedure? If so, you may pre-register online! Online registration is available 24/7
anywhere you have internet access. It’s quick and convenient. Visit WomansHospital.com to
learn more. The benefits of pre-registration include the ability to pre-register in the comfort of
your own home or office and simplify the registration process.
How does it work?
Log onto our website and click “Online Pre-Registration.” From the Online Pre-Registration
page, click Online Pre-Registration. Read the instructions and gather the items you will need
to have on hand to complete your pre-registration, such as emergency contact information,
physician name, etc. The system will direct you from page to page during the preregistration process.
OB Pre-registration Guidelines
Thank you for choosing The Woman’s Hospital of Texas for your healthcare needs. If you
would like to register online, visit WomansHospital.com and click Online Pre-Registration.
For your convenience, you may deliver your pre-admission packet to any of the following
locations:
In Hospital: Main Registration – Located on the 1st floor of the West Tower
Please bring valid identification and insurance cards, if available to:
The Woman’s Hospital of Texas, 7600 Fannin, Houston, TX 77054
Attn: Registration Office.
At any time before your delivery you may stop by our main registration location
to sign your consent.
We will contact you prior to your due date with any estimated out-of-pocket expenses owed
per your insurance benefits. If you do not have insurance, contact our office immediately to
discuss your options. The numbers to call to discuss your financial
responsibility are 713-791-7240 or 713-791-7401.
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Physician and Other Provider Information
Physician Fees
In addition to your hospital bill, you will receive separate bills from your attending physician and any
specialists your physician may have called for consultation.
The hospital does not file insurance claims for physicians or other professional providers.
Other Provider Fees
Separate bills may be received from your anesthesiologist, radiologist (reading radiology procedures),
pathologist (interpretation of lab work), neonatologists and any other non-hospital providers who provided
healthcare services during your hospital visit.
Please contact the providers with any questions:
Anesthesiologist
American Anesthesiology of Texas
713-790-1349
ER Physicians
EMCARE/Reimbursement Technologies
800-355-3818
Neonatologist
Medical Center Neonatal Associates
713-796-0003
Neonatologist
Pediatrix
713-512-8500
Pathologist
Houston Pathology Associates
713-791-7126
Radiologist
Automated Health Management Services
713-426-4010
Transportation
REACH Air Medical
800-338-4045
Patient Advocacy
Our Patient Advocacy Department can help you in a variety of ways, including:
• Explaining hospital policies and procedures,
• Investigating your concerns,
• Acting as a liaison between you and your caregivers,
• Providing information and resources,
• Helping to ensure your stay is a positive experience.
The Patient Advocacy Department can be reached by calling extension 7287.
Compliments or Concerns
You may voice complaints, concerns and/or grievances without affecting your care or treatment, through the
Patient Advocacy Department at 713-791-7287. If you are not
satisfied with this process, you may contact The Texas Department by phone or in writing at 1-800-228-1570,
1110 West 49th Street, Austin, Texas 78756-3199 or The Joint Commission by phone or email at 1-800-9946610 or [email protected].
Recognizing Your Caregivers
The Shining Star Service Program is one way you can recognize members of our staff for outstanding
service. Nomination forms for the Shining Star Program are available from your nurse or in various
locations throughout the hospital.
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Before Your Stay
Education Department and
Community Classes
Childbirth and Parenting Classes
Attending educational classes can help prepare the expectant family for the physical and
psychological changes associated with pregnancy, birth, and the transition to parenthood.
Our intent is to provide families with the knowledge and skills needed to achieve their goals.
The Woman’s Hospital of Texas offers a wide variety of classes taught by certified and
experienced educators in an open and secure environment. For more information, please
visit our website at WomansHospital.com or call 713-791-7495.
Support Group Information
All support groups are free of charge. Registration is not required. Complimentary valet
parking is available at the main entrance of the hospital. Your parking will be validated. For
more information or to register for classes, please visit our website at WomansHospital.com
or call 713-791-7495.
Diabetes Self-Management Program
The Woman’s Hospital of Texas and the ABC’s of Diabetes and Pregnancy Program have
been recognized by the American Diabetes Association for Quality Self-Management
Education. *Our Diabetes classes are designed specifically to meet the needs of women
with diabetes prior to and during pregnancy. Our Certified Diabetes Educators provide
information, guidance and support to help women accomplish their health goals
throughout the childbearing years. Nutrition Education is also provided by the Diabetes
Self-Management Program. Our Registered Dietitians provide nutrition education for our
diabetes classes, as well as a variety of needs.
“Planning Ahead” Pre-Conception Counseling
This class is designed for patients with Type 1 or Type 2 Diabetes prior to pregnancy
(Pregestational), those with a prior history of Gestational Diabetes and those patients with
Polycystic Ovarian Syndrome (PCOS).
The instructor emphasizes: planning for pregnancy, diabetes treatment, and potential
problems for mom and baby; planning meals, exercise, and stress management; using the
meter, diabetes after delivery, breastfeeding, and insulin needs.
The ABC’s of Diabetes and Pregnancy
This class instructs participants in the management of diabetes through: meal planning,
exercise, and stress management.
Glucose Meter Instruction: Participants learn how to use the meter, and how to perform
quality control checks. They are taught to record and analyze glucose results over time for
better diabetes management.
Insulin instruction: Participants learn how to prepare and administer insulin, insulin timing,
and storage/pattern management.
Discussion also includes labor and delivery, infant feeding, postpartum issues, six-week
blood glucose follow up and planning for future pregnancies. Classes are offered twice
a week at alternating class times in the morning and afternoon, and evening classes are
offered to provide more flexibility. In addition to group classes, individual appointments are
offered to better meet our patients’ needs.
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Get Pumped - Insulin Pump Class
(One-on-one instruction)
This class is for patients who have mastered insulin techniques and are motivated for more intense
management through the use of an insulin pump. This class provides instruction on the use of the pump,
pattern management, and carbohydrate counting.
This class instructs participants on eating a personalized meal plan. Instruction is provided on portion sizes,
label reading, dining out, and sweeteners.
This class meets all nutritional needs, including healthy eating, weight management, preconception,
pregnancy and postpartum concerns. These classes are also great for patients managing PCOS and
Diabetes, as well as for women expecting multiples, who want to maximize their nutritional intake.
Facts
• Your Diabetes diagnosis is not your fault. You did not cause it.
• A diagnosis of Gestational Diabetes does not mean you have Type 2 Diabetes.
• You do not have to eliminate certain food groups.
• You do not have to cut out all sugar.
• Gestational Diabetes does not mean you will need insulin.
For more information or to register, please call the Diabetes Program at 713-791-7559.
Programs and Specialty Services
Blood Donation and Laboratory Services
The Woman’s Hospital of Texas is a full-service clinical laboratory, which operates 24 hours a day, 7 days a
week, including transfusion services. Our blood bank is affiliated with the Gulf Coast Regional Blood Center
located nearby at 1400 La Concha. Your friends and relatives may donate blood designated for your use.
These designated donations are kept until you are discharged from the hospital. For more information about
donations, please call the Gulf Coast Regional Blood Center at 713-790-1200.
The Woman’s Place for Breast Care
The Woman’s Place for Breast Care provides patient-focused mammography, breast ultrasound and other
services related to breast care. Mammogram scheduling is efficient and easy. Please call 855-230-8462 to
request an appointment for your next mammogram.
Additional breast care services offered at our main location include:
• Diagnostic ultrasound
• Bone densitometry (DEXA)
• Breast cyst aspirations
• Fine needle aspiration (FNA)
• Core biopsies using stereotactic, ultrasound or MRI guidance
• Breast MRI
• Imaging Services
Patients who come to The Woman’s Hospital of Texas for imaging needs will find the latest technology
and expert radiologists. We offer a full range of imaging services, including ultrasound, CT, MRI, nuclear
medicine and X-ray.
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Before Your Stay
We are accredited by the American College of Radiology (ACR) for CT, general MRI, breast
MRI, general ultrasound, breast ultrasound, and nuclear medicine. We are also a Breast
Imaging Center of Excellence.
To schedule an imaging appointment, call 1-855-230-8462.
Cardiology and Nuclear Medicine
Coronary artery disease continues to affect the lives of many women. The Woman’s Hospital
of Texas is committed to diagnosing this disease before it strikes. Our services are designed
to identify individuals who might be at risk in order to initiate sensible preventive measures
for them. Our Cardiology and Nuclear Medicine Services provide diagnostic procedures for
both men and women.
For more information, please call 713-791-7652.
Osteoporosis Testing
Osteoporosis affects one of every two women after menopause. This disease thins and
weakens the bones, making them so fragile that it’s possible for a bone to break. A Dual
Energy X-Ray Absorptiometry (DEXA) is the most accurate and safest method for
determining bone mineral content. This bone densitometry test is offered at
The Woman’s Hospital of Texas.
For scheduling, please call 1-855-230-8462.
Physical Therapy for Women
The Physical Therapy Department is located at the One Fannin Building, 7400 Fannin, Suite
1145. We offer specialized physical therapy by female therapists, who received postgraduate training in women health and pelvic floor problems
Our Physical Therapists specialize in women’s health including:
• Prenatal and postpartum problems including: painful scars, sexual pain, weakened
abdominal and pelvic floor (vaginal) muscles, upper and lower back pain, scar pain or
muscle tension post-surgery, carpal tunnel, wrist and hand pain, vulvar pain, bladder
pain and interstitial cystitis.
• Urinary incontinence – urgency or frequency;
• Fecal leaking;
• Constipation related to muscle tension;
• Breast surgery rehabilitation and lymphedema management;
• Painful or weak joints or muscles, hip pain, shoulder, back or neck pain;
• Post-surgical rehabilitation;
• Pudendal Neuralgia – a painful neuropathic condition that is caused by inflammation of
the pudendal nerve.
Steps to Safer Health Care
Ask questions! The single most important way you can help prevent errors in health care is
to be an active member of your health care team.
• Take part in decisions about your treatment.
• Follow your treatment plan.
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Speak up if you have questions or concerns.
• We encourage you and your family to call Extension 2076 for additional assistance if you have
concerns about your condition that you feel need immediate attention.
• You may want to write down questions to ask when your doctor visits.
Identify yourself.
• Wear your I.D. armband at all times and make sure it is checked before any procedure is performed or
medication is given to you.
• Know what procedures you are to have and make sure health care workers tell you what they plan to
do before consenting to a procedure.
Request your health care workers wash their hands.
• Ask all health care workers who have direct contact with you whether they have washed their hands.
Hand washing is an important way to prevent infection in hospitals.
When you are admitted to the hospital, bring a list of all medications you are taking.
• NOTE: Include all over-the-counter medications, home remedies, and herbal medications including tea,
vitamins, and weight gain or loss products, such as shakes, pills or bars.
• Let the nurse and doctor know of any allergies and type of reaction or side effects that you have.
Ask for information about your medicines or intravenous fluids.
• Know what medications you are taking, why you are taking them, what they look like, what time you
take them and potential side effects.
• When receiving your medications, look at the color and/or shape and question if the color or
shape is different.
• Make sure your I.D. armband is checked before any medication is given.
Understand your surgery.
• If you are having surgery, make sure that you, your doctor, and health care workers all agree and are
completely clear on exactly what is planned to be done.
• Discuss risks and benefits of your surgery.
• Be sure to review with all health care team members the location of the surgery site, if applicable.
Help prevent falls.
• Ask for our assistance before you walk after any procedure.
• We know you want to be independent, but we want to assess your readiness to ambulate. Most falls
are avoidable, if assistance is obtained.
Review your Discharge Instructions.
• When you are discharged home, ask your doctor to explain your plan of care for you to
follow at home.
• Make sure you understand your medications and what activity and eating plan you are to follow.
Patient Safety is the primary goal for the doctors, nurses, and medical professionals who work or practice
at The Woman’s Hospital of Texas. We need your participation and help to provide the safest environment
for quality health care.
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During Your Stay
During Your Stay
Patient and Visitor Parking Guide
Every patient and visitor’s guide to navigating parking while on The Woman’s Hospital of
Texas campus.
The safety and security of you and your property are a top priority for everyone on campus.
Please follow the below guidelines to ensure a safe and enjoyable visit:
• Park only in designated parking areas
• Speed limit of 5 mph
• Observe all posted signs
• Lock your car
• Keep valuables out of sight
The Woman’s Hospital of Texas and Premier Parking Management are not responsible for
loss or damage to your vehicle or its contents.
Valet Parking
The Woman’s Hospital is proud to offer all guests at 7900 Fannin and the main hospital
complimentary valet parking. Highly-trained and courteous staff take care to provide you the
safest and most efficient way to visit the hospital!
Parking Rates*
Parking Office Location
Daily Maximum: $8.00/day
Weekly Pass $36.00
0 – 15 minutes FREE
16 – 30 minutes $4.00
31 – 60 minutes $5.00
61 – 90 minutes $7.00
91 minutes – 24 Hours $8.00
Lost Ticket $8.00
No in/out privileges
A weekly pass can be purchased for $36.00.
7900 Fannin St. (Garage)
Houston, Texas 77054
Phone: 713-799-6028
Fax: 713-799-6030
* Parking rates are subject to change.
Please see posted rates on campus.
Extended Stay
For the patients who have stayed with us for longer than one week, The Woman’s Hospital
would like to offer complimentary parking. After completing the form with the assistance of
your nurse, please tear along the perforation and bring to the Premier Parking Office. The
parking office is located in the 7900 Fannin parking garage.
Hours of operation are Monday – Friday from 7:00 a.m. – 5:00 p.m.
$6.00 refundable deposit required for each parking pass.
Key Contacts
Parking Office
Premier Parking
Monday – Friday
8:00 a.m. – 5:00 p.m.
713-799-6028
Security (24/7)
Phone: 713-790-1234
Internal: Ext. 7100
Valet Services
Metropolitan Healthcare Services
Phone: 713-344-6607
Internal: Ext. 3500
Hospital Operator (24/7)
Phone: 713-790-1234
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Your Room and Hospital Amenities
Room Assignments
All rooms are private and assigned as the patient’s surgery or delivery is completed.
Overnight accommodations for one guest are available. Complimentary Wi-Fi is available in all rooms via
The Woman’s Hospital of Texas guest network.
The Woman’s Suites
Every woman who chooses The Woman’s Hospital of Texas receives the personal, compassionate care
for which The Woman’s Hospital of Texas is renowned. For those who prefer luxury accommodations, The
Woman’s Suites offer the extra touches not usually found in a hospital room.
The Woman’s Suites feature hotel-like accommodations and gourmet cuisine for both you and a guest or
family member. Your stay in The Woman’s Suite will include:
•
•
•
•
An exclusive gourmet menu in addition to our regular room service menu
Three complimentary meals per day for a guest or family member
A refrigerator stocked with bottled water and soft drinks with one complimentary restock
A tray of assorted fruits, cheeses and specialty cake delivered by 3:00 p.m. on the second day of
your stay
• A plush robe and slippers
• Embroidered baby blanket
• Superior linens and toiletries
• A fresh flower arrangement
• Complimentary parking vouchers for a guest or family member
• Complimentary valet
• Complimentary Wi-Fi
Suites may not be reserved in advance. Please check on suite availability with your nurse upon admission.
If you would like to know more about cost and availability of The Woman’s Suites, please contact Nursing
Administration at 713-791-7283. A representative can provide information about the additional cost and
suite availability.
Other Amenities
Bella Mademoiselle Spa Services
Indulge in the complete luxury and convenience of a wide array of bedside spa services all within the
comfort and privacy of your own personal suite. Enjoy European-style manicures, aromatherapy pedicures,
rejuvenating facials, mineral makeup application, natural botanical waxing and much more! For pricing
information or to schedule an appointment, please visit www.bellamademoisellespa.com
or call 713-438-7878.
Café
The Woman’s Hospital Café serves breakfast, lunch and dinner during posted hours. Vending machines are
available 24 hours a day in the Café and throughout the hospital. Coffee is available in most waiting areas
as well as in the Café.
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During Your Stay
Your Hospital Amenities
Floral Deliveries
Flowers are delivered to your room. Live flowers and plants are not permitted in the Intensive
Care Units.
Gift Shop
For your convenience, our Gift Shop offers gifts, greeting cards, potted plants, flower, magazines, candy, personal grooming products, and other items.
The West Tower Gift Shop is open Monday through Friday, 8:00 a.m. – 9:00 p.m., and
Saturday through Sunday, 9:00 a.m. – 8:00 p.m.
The 7550 Annex Gift Shop is open Monday through Friday, 9:00 a.m. – 8:00 p.m., and
Saturday and Sunday, 10:00 a.m. – 6:00 p.m.
Housekeeping
A housekeeper will service your room daily. If you have any questions, comments, or
concerns regarding your room, please call extension 7272.
Internet Access
Complimentary Wi-Fi high-speed internet access is available throughout the hospital via The
Woman’s Hospital of Texas guest network.
Mail
During your hospital stay, mail addressed to you will be delivered to your room. Stamped
mail can be deposited in the U.S. mail box outside the Hospital on Fannin. Postage stamps
may be purchased in the Gift Shop.
MOM365 Photography
A MOM365 professional photographer will come to your suite for a complimentary portrait
session. You will be able to view and order your portraits right from your suite, just minutes
after they are taken. The free Baby Portrait Page lets family and friends “meet the baby”
online. To schedule a photo session or obtain information on portrait pricing, please contact
a MOM365 professional photographer at 713-791-7605.
Parking
Patients and visitors may park anywhere except in the areas reserved for physicians and
staff.
Valet service is available for visitors at the main hospital entrance. There is no additional
charge for valet.
Weekly and monthly parking passes can be purchased from the exit booth cashiers or from
the Parking Office (located on the first floor of the 7900 Fannin parking garage) from 8:00
a.m. until 5:00 p.m., Monday – Friday.
Public Telephones
There are courtesy telephones in most lobbies and waiting areas of the hospital. Dial “9” to
access an outside line.
Room Service
The Woman’s Hospital of Texas offers At Your Request™ Room Service Dining. Please call
FOOD (Extension 3663) to place your order anytime between 6:30 a.m. and 6:30 p.m. A
Food Service Representative will take your order, and your food will be delivered to your
room within 45 minutes. You may also place your entire day’s selection at once.
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If your physician has placed you on a modified or restricted diet, the Food Service Representative will help
you with your selection. Guest trays are also available at an additional charge and can be purchased
from the Café by calling extension 3663. When finished with your meal, please contact a staff member to
remove the tray. Please do not place food trays in the hallway.
The Woman’s Hospital of Texas wants all our patients to be very satisfied with their meals. Please feel free
to let your Food Service Representative know how we can help satisfy all your food service needs.
Sibling Cakes
To help celebrate your new baby with brothers or sisters, we are happy to provide a sibling cake the day
before discharge or the morning of the discharge. To order a sibling cake, please call extension 3663.
Delivery times are 10:30 a.m. or 3:30 p.m.
Smoking
Smoking on the campus of The Woman’s Hospital of Texas is only allowed in the designated areas at the
East Tower. Please use the receptacles available to dispose of your cigarettes.
Telephone
Patient room phone numbers are posted inside each room.
Helpful Phone Numbers
The following numbers are listed for easy reference. If you are dialing from within the hospital, you may dial
the last four digits. If you are outside the hospital, the entire phone number is needed.
Hospital Main Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Food and Nutritional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Housekeeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Patient Advocate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Social Workers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
713-790-1234
713-791-3663
713-791-7272
713-791-7287
713-791-7140
713-791-7523
Television
Basic television is available in each room at no charge. Please be considerate of others by keeping the
volume down and turning your television off at bedtime.
Visiting
While there are no designated visiting hours, the hospital recognizes quiet time hours from 2:00 p.m. – 4:00
p.m. daily.
Because adequate rest is part of your healing process, you may wish to limit the number of visitors you see
during your stay. As a consideration for other patients, we encourage visitors to use the designated waiting
areas rather than waiting in the hallways.
For the benefit of all patients, the hospital enforces these rules:
1. Children under the age of 12 are welcome to visit; however, they must be supervised by an adult other
than the patient at all times.
2. For privacy, visitors need to leave the room when you are being examined or treated by your
physician or nurse.
3. Labor & Delivery: The birth of a new baby is a family experience. For the safety and concern of our
laboring patients, we allow three visitors per patient, depending on each patient’s desire and/or
condition. Visitors to Labor & Delivery will be given a visitor badge at the third floor Reception Desk.
For safety reasons, visitors are not allowed to gather and wait in the hallways. The care and privacy
of our patients may be disrupted by visitor traffic, so we will help direct you to one of our
waiting rooms.
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During Your Stay
The Health Care Team
Every physician, employee, and volunteer at The Woman’s Hospital of Texas is dedicated to
delivering excellence in everything we do and strives to focus attention on each patient as a
woman with individual needs.
Birth Certificate and Social Security Coordinators
Birth Certificate information will be obtained from you by a coordinator and sent
electronically to the Bureau of Vital Statistics to officially record your newborn’s birth.
A “Birth Facts” (proof of birth) is available upon request. Labor & Delivery provides a
complimentary unofficial certificate of your baby’s birth as a souvenir. This is not the official
birth certificate.
You will be given an application with specific instructions to obtain a copy of the official
birth certificate from the state. Allow four to six weeks from birth for the state to process the
birth certificate before applying for a copy. Additional birth certificate information can be
obtained from the Birth Certificate Office at 3184.
Answering yes to the question “Apply for baby’s social security number?” will alert a Birth
Certificate Coordinator to initiate the process for obtaining a Social Security Number for
your newborn. The Social Security Administration Office will process and mail the baby’s
social security card to the mother’s home. Allow four to six weeks from the date of your
baby’s birth to receive the number.
All inquiries should be directed to the Social Security Administration at 1-800-772-1213.
Dietitians
Dietitians are responsible for your nutritional care during your hospital stay. They are
involved with meal planning, accessing your nutritional needs, and educating you on
the diet ordered by your physician. If you have questions about nutrition or your diet, the
nursing staff will contact a dietitian for you.
Housekeeping
A Guest Service Attendant will service your room. If you would like your room cleaned at
a specific time between the hours of 8:00 a.m. – 4:30 p.m., please contact us at extension
7272 and we will be glad to accommodate your request. For after-hours cleaning, call
extension 7272.
Financial Counselors
During your stay, a financial counselor may contact you to discuss your insurance coverage
questions and discuss your financial obligations.
If you would like to speak with a financial counselor, they are available Monday through
Friday, 8:00 a.m. – 5:00 p.m. They may be reached at 713-791-7240 or 713-791-7401.
As a convenience to you, your financial counselor can accept your payment anytime during
your stay.
Lactation Consultants and Breastfeeding Support Services
International Board-Certified Lactation Consultants (IBCLCs) are available to assist you with
breastfeeding during your hospital stay. As part of your care team, our Newborn Nursery
and Postpartum nursing staff will also assist and support you. Ask about the location of
pumping rooms for breastfeeding women.
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Breastfeeding Classes
Our online breastfeeding class is available at no charge. Visit WomansHospital.com to access the link. We
recommend you take this class prior to attending our Breastfeeding and/or Breastfeeding Multiples Classes.
Breastfeeding Class and Breastfeeding Multiples Class are offered through our Education Department. Visit
WomansHospital.com for more information.
Additional breastfeeding education is available on our educational television channel.
Consult your television guide for specific times.
Support Groups
The New Moms’ Lactation Support Group meets at The Woman’s Hospital of Texas Education Department.
Lactation Consultants provide information and assistance in a group setting. Women, newborns up to
6 weeks past due date and female support people are welcome. No registration required. Parking is
validated. For more information, call 713-791-7495.
La Leche League is an international support organization for breastfeeding women.
Experienced breastfeeding mothers lead the monthly meetings. There are numerous chapters around the
greater Houston area. Siblings are welcome. Find the group nearest you at TexasLLC.org. The Bellaire/West
University chapter meets at The Woman’s Hospital of Texas. No registration required. For more information,
call 713-791-7495.
Lactation Consultants
Lactation Consultants will assist you, as needed, during your hospital stay.
Private/Public practice Lactation Consultants:
www.ilca.org International Lactation Consultants Association (Fee for service).
www.halcea.info Houston Area Lactation Consultants & Educators Association (Fee for service).
www.lactation foundation.org The Lactation Foundation is a federally funded clinic staffed by IBCLCs (see page 22).
Consultations are free of charge. Please call 713-839-0527.
WIC
The federal program providing supplemental nutrition to Women, Infants and Children (WIC) offers
breastfeeding help to mothers who qualify. Visit www.fns.usda.gov/wic.
Helpful Breastfeeding Sites:
www.breastforbabies.org
www.breastmilkcount.com
www.theleakyboob.com
www.kellymom.com/bf
www.newbornsstanford.edu/Breastfeeding (Hand expression & other videos)
Special Concerns: Low milk supply: www.lowmilksupply.org
Previous Breast Surgery: www.bfar.org
Milk Donation: www.milkbank.org
Mother’s Milk Bank at Austin: 1-877-813-MILK (6445)
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During Your Stay
Why We Recommend Breastfeeding
The Woman’s Hospital of Texas and all of the major public health and medical
organizations such as The World Health Organization and The American Academy of
Pediatrics recommend breastfeeding. Initiating breastfeeding within the first hour of life,
breastfeeding exclusively (no other food or drink) for the first 6 months and continuing
breastfeeding, along with giving appropriate solid foods, up to a year of age or beyond
is the standard. Most women are able to breastfeed successfully. We offer support and
resources to assist. See our resources information in this booklet.
Benefits of Breastfeeding
For Baby
• Mother’s milk is more than nutrition, it is also medicine. It reduces the risk of acute
infections such as:
– Diarrhea, Pneumonia, Ear infection, Meningitis, Urinary tract infection.
• Aids in brain development, increasing IQ by an average of 2-5 points.
• Some studies suggest decreased rates of sudden infant death syndrome (SIDS) in the
first year of life.
• Infant mortality rates among breastfed infants up to one year of age in the United
States are reduced by 21% compared to formula-fed infants.
• Protects the baby when he grows up, long after you stop breastfeeding. It lowers your
baby’s risk of:
– Being overweight later in life, getting diabetes, having high cholesterol and getting
some types of cancer, such as lymphoma, leukemia, and Hodgkin’s disease.
For Mother
• It lowers her risk of breast cancer, ovarian cancer and diabetes.
• It saves money in formula and health care costs and cuts down on days missed from
work due to a sick child.
For the Community
It is a natural resource that doesn’t require manufacturing or shipping and doesn’t produce
packaging waste to dispose of, so it helps the environment.
Risks of Artificial Feeding
According to the American Academy of Pediatrics, research in developed and developing
countries of the world, including middle-class populations in developed countries, provides
strong evidence that, compared with breastfeeding, formula feeding increases the incidence
and/or severity of a wide range of diseases including:
• Bacterial meningitis, bacteremia, diarrhea, respiratory tract infection, necrotizing
enterocolitis, ear infection, inflammatory bowel disease, celiac disease, late-onset
sepsis in preterm infants, obesity, high cholesterol, and asthma in older children
and adults.
In addition, giving supplemental formula reduces breast milk’s protection and introduces the
possibility of developing an allergy to the cow’s milk or soy it was made from.
Source: American Academy of Pediatrics, Breastfeeding and the Use of Human Milk, Pediatrics, vol. 129, no. 3, March 2012
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What can you do to improve your chances of success at breastfeeding?
• Take our breastfeeding classes online and in person! Knowing the correct way to position baby at
breast is key to comfortable feedings that get a lot of milk to your baby. You will also learn how to
continue breastfeeding when returning to work or school.
• Take one of our childbirth classes to learn non-medicated ways to cope with labor and reduce the
amount of pain medication you will need.
– Comfort measures can include a comfortable environment, conscious relaxation, massage, positionchanging, mental imagery and a supportive birth partner.
– Among the choices of pain medications, Woman’s Hospital most frequently employs the epidural since
it has the least effect on the start of breastfeeding.
• Hold your baby skin-to-skin right away after birth.
• Breastfeed in the first hour and frequently after that. Offer it anytime baby seems ready. Frequent
feedings lead to a good milk supply.
• “Room-in”- keeping your baby by your side all the time so you can learn to recognize his or her
hunger cues and respond quickly.
• Wait until breastfeeding is well established (about 1 month) before offering your baby a pacifier.
• Be patient. It takes time for both mother and baby to learn, but it gets easier.
• Be proud of every drop of mother’s milk you provide for your baby.
Almost all mothers can breastfeed successfully, including initiating breastfeeding within the first hour of life,
breastfeeding exclusively (no other food or drink) for the first 6 months and then continuing breastfeeding,
along with giving appropriate solid foods, up to a year of age or beyond.
Language Interpreters
If you or your family requires an interpreter, please ask your nurse for assistance.
Nurses
You will interact more with the nursing staff on your floor than with any other members of your health care
team. Nurses administer medications and perform many of the treatments ordered by your physician. They
also coordinate diagnostic and therapeutic tests and procedures ordered by your physician. The nursing
staff will provide the nursing care appropriate for your illness or condition as well as your individual needs.
The nursing staff is composed of Registered Nurses (RNs), Licensed Vocational Nurses (LVNs), Nursing
Technicians, Operating Room Technicians, and Unit Secretaries – all working as one team.
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During Your Stay
Obstetrical and Family-Centered Care
Services
Antepartum (Before Delivery)
Occasionally, situations develop during pregnancy that put the health of the mother or baby
at-risk, and special care becomes necessary. Our Antepartum Unit is designed to care for
high-risk patients before delivery. Perinatologists (physician specialists in maternal and
fetal medicine) and antepartum nurses manage these high-risk pregnancies toward optimal
outcome.
Maternal Child Unit (Postpartum and Newborn Nursery) Postpartum Unit
After the delivery of your baby, you will be moved to one of our Postpartum Units where you
will receive care from our skilled nurses. Our nurses are dedicated to assisting you in your
immediate after-delivery care and preparing you for caring for yourself at home.
While in our Postpartum Unit, you are our focus. Our nurses specialize in your care and are
available to help in any way you need. You may choose to receive visitors or just rest – we
want to pamper you and focus on you. Your nurse and your baby’s nurse carry a phone,
allowing you to speak directly to them as needed.
Managing your pain is a top priority with the postpartum nurses. You will be given a pain
management card to help you keep track of when you can have pain medication and what
effect you might expect from it.
Newborn Nursery
Unless other arrangements have been made, our nurses will visit with you and your new
baby.
Mom and baby will room-in at least 23 hours a day. The transition nurses have received
specialized training and are skilled in the assessment and critical observation of your
newborn.
You will receive a lot of training and important information about the care of your newborn,
including safety tips and different screening tests, during the early months of childhood
that are vital to the well-being of your baby. The nursery nurses are also available to assist
you with basic breastfeeding needs. International Board-Certified Lactation Consultants are
available to assist you. We welcome your questions or any additional information that we
may provide.
The Maternal Child Unit is here to serve you and meet your needs as well as provide
additional information that may help you.
As nurses change shifts throughout the day, they will share information with you at your
bedside. This allows you an opportunity to ask questions, tell us your goals for that shift, and
learn our plans for you that day.
Someone needs to be with your infant at all times. NEVER leave your infant unattended. If
you need assistance while showering, etc., please contact your nurse. Infant safety - place
infant in crib if you begin to feel sleepy. Please keep the side rails up at all times.
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Neonatal Intensive Care Unit (NICU)
Our Neonatal Intensive Care Units (NICU) provides observation and specialized care for premature and
high-risk infants. A Neonatologist (physician specializing in the care of newborns) and Neonatal Nurse
Practitioners are on site at all times. The Woman’s Hospital of Texas is equipped with a state-of-the-art 1.5T
Philips Achieva MRI system that provides dedicated, specialized MR imaging. The magnet provides a wide
range of clinical applications used in the fetal, neonatal, and pediatric care of premature and
high-risk babies.
Labor & Delivery
The Labor & Delivery team at The Woman’s Hospital of Texas is the most experienced in the region, helping
families grow one or more healthy babies at a time for over 39 years. Generally, we welcome more than
800 babies a month – a number that represents the trusting relationships we’ve developed with generations
of women and families.
To arrange a tour of our unit, including the nursery and postpartum floors, please call 713-791-7495.
We’re happy to show you around!
What to Expect
Most patients arrive through our West Tower, with Labor & Delivery located on the third floor – whether it is
a scheduled induction, Cesarean section or active labor. A receptionist will greet you, assess the immediacy
of your condition, and then escort you to the necessary location to treat your needs. Once you arrive in the
appropriate locations, you will be under the constant care of a medical professional, all the way until you
leave the hospital with your new bundle of joy.
Our hospital has 35 labor and delivery rooms and six operating rooms used for Cesarean sections. We
also have a 9-bed Post Anesthesia Care Unit (PACU) for mothers recovering from C-sections.
The Woman’s Hospital of Texas is one of the only hospitals in the country that can boast a
1:1 nurse-to-patient ratio in our Labor & Delivery Unit. Throughout entire shifts, nurses tend to the needs of
mother and baby without the distraction of other patients or responsibilities. Our nurses are there to ensure
the well-being of you and your baby, offering compassion, support, and expertise.
After a healthy delivery, initial bonding time is always given to the baby and family. The hospital strives to
limit separation between mothers and newborns, even for women undergoing a cesarean section.
A Safe Delivery
In all labor and delivery rooms, patients receive continuous electronic fetal monitoring using GE Centricity
systems. Those same feeds are also monitored at a central station by the Charge Nurse.
Our entire nursing staff is certified in fetal monitoring and neonatal resuscitation. Our nurses are also
certified in Advanced Cardiac Life Support (ACLS). New nurses undergo an extensive orientation process,
and all nurses undergo yearly competencies to review the latest recommendations in care and services.
Our nurses stay abreast of developments, and are some of the most thoroughly trained in the country. Many
nurses join our staff from other hospitals and frequently remark about the levels of professionalism and
proficiency found only at The Woman’s Hospital of Texas.
Our physician staffing includes 24-hour anesthesia and neonatal expertise. When routine labor may require
additional emergent expertise, there’s no safer place in the region to deliver your baby that The Woman’s
Hospital of Texas. Our maternal-fetal medicine specialists are able to care for the most
serious complications.
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During Your Stay
Customized Birth Experience
We promote breastfeeding and mother-baby bonding time. In 2011, we began offering
mother-baby bonding in the PACU immediately following Cesarean Sections because many
mothers expressed a desire to stay with their babies directly after surgery. Mothers and
babies enjoy this early connection while the mother recovers with her baby in her arms.
We strive to create the most natural environment of care between the mother and baby.
We want your labor and delivery process to be one that is the best for your needs. If you
prefer natural birth instead of an epidural, we support that decision. If you are interested in
trying alternative labor techniques like birthing balls or massage strategies, we support that
decision as well.
After delivery, your baby remains in your room for continued bonding. Our goal is to
customize your care to meet your needs and desires and make your baby’s delivery as
natural, happy, and memorable as possible.
Physical Therapists
Our Licensed Physical Therapists specialize in women’s health and pelvic floor problems.
We can help patients manage pain through manual therapy, education, and exercise. We
offer therapy for scar pain, pelvic pain, incontinence, prenatal or postpartum back pain,
and other women’s issues. Whether you are dealing with back and neck soreness from
prolonged bed rest or post-surgical stiffness and soreness, our Physical Therapists can help
you feel better. For more information, please call 713-799-6193.
Physicians
Our Medical Staff consists of more than 650 physicians. Many are renowned in their
specialties.
Security
Hospital Security Officers continually patrol the buildings, parking areas, and grounds. If
requested, Security will escort you or your visitors to the parking area at any time. To make
this request, please call the hospital operator.
Handguns and Other Weapons
Handguns and other weapons are not allowed on the campus of The Woman’s Hospital of
Texas, per state and local laws.
Personal Belongings and Valuables
Keep contact lenses in their case, and keep your eyeglasses and other small possessions
on your bedside table. Do not wrap contact lenses in facial tissue, wash cloths or towels,
or leave any personal items on your meal tray or in bed. You are responsible for your
belongings.
Valuables such as jewelry, credit cards, expensive clothing, and large sums of money should
be left at home. The Woman’s Hospital of Texas cannot be responsible for your belongings.
If you lose an item during your stay, please report the loss to your nurse. To report an
incident, notify your nurse or call the hospital operator.
To inquire about lost items after you have been discharged, please call the hospital operator
at 713-790-1234.
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Photo-All-Baby Infant Security Program
The Woman’s Hospital of Texas has many systems in place to ensure a secure environment for you and your
newborn. We offer our Photo-All-Baby Program as recommended by the Center for Missing and Exploited
Children in which every newborn’s photo is taken and stored. Your participation is vital to the security of
your newborn.
Newborn Photography
A photographer will visit your room to photograph your baby for a portrait session. Photos are available to
purchase only if the family chooses to do so.
Social Workers
The Woman’s Hospital of Texas’ Social Workers are Master’s educated and licensed by the Texas State
Board of Social Work Examiners. They are specially trained to provide a variety of services and support,
such as individual and family counseling, referrals, resources, crisis intervention, assessments, and
evaluations. If you would like to speak with our social workers for any reason, please call 713-791-7523 or
ask your nurse to contact Social Services for you. Services are also available after you leave the hospital.
Case Manager and Home Health Services
Homecare services, such as postpartum visits and homecare for high-risk pregnancies are available from a
number of providers if your doctor determines this is necessary for you.
Other homecare services available include skilled nursing, home health aides, physical therapy,
occupational therapy, speech therapy, medical social services, a mental health and wellness program, and
skin and wound management.
Spiritual Care
Our mission is to provide you with compassionate and exceptional care. The Woman’s Hospital of Texas
Chaplain is here to help and serve as a resource for providing spiritual and emotional support to you and
your family if you don’t have your own clergy. Our staff can contact the Chaplain for you or you may dial
extension 7138.
Partners in Pain Management
Each patient has a different tolerance and attitude toward pain. Your caregivers at The Woman’s Hospital of
Texas are sensitive to individual needs and will help you manage your pain.
Several times during your hospital stay, you will be asked to “rate your pain” on a scale of 0 – 10.
This allows caregivers to gauge the level of effectiveness of the medications and other pain management
techniques, and make adjustments accordingly.
The pain scale rates pain from 0 – 10. 0 is no pain, 10 is extreme pain.
Distressing
Pain
No
Pain
Very happy
because she
doesn’t hurt
at all
30
Hurts just a
little bit
Hurts a
little more
Hurts even
more
Unbearable
Pain
Hurts a
whole lot
Hurts as much as
you can imagine,
although you
don’t have to cry
to feel this bad
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During Your Stay
Medications
Some pain is to be expected after surgery. Your physician will order the appropriate
medication and method of administration. Options your physician may order include:
Patient Controlled Analgesia (PCA) Pump
Continuous – the pump is set to give a controlled amount of medication to the patient
continuously.
Bolus – the pump gives a controlled amount of medications through the IV when activated;
the patient is the only person who should push the button. The pump does not allow
dispensation of more medication than is prescribed by your physician.
Injections
Intramuscular (IM) – a nurse injects pain medication directly into a muscle, usually in the
hip or buttock area.
Intravenous (IV) – a nurse injects the pain medication into the IV tubing.
Oral
Pills or tablets – you take them by mouth.
***If your pain medication is ordered “as needed,” it will not be given to you automatically.
You will need to tell your nurse when you need pain medication.***
Extra Comfort Measures
• Change your position. Lie on your left side, placing a pillow between your legs and a
small towel under your stomach for support.
• Sit up in bed or in a chair as often as allowed.
• Movement helps. Walk as soon as your physician allows.
• Request a heating pad or ice bag (requires a physician’s order).
• Ask your family to gently massage your neck or feet.
• Take slow and deep breaths.
You are an important part of effective pain management. Communicate the pain you are
experiencing to your health care professionals. Be certain to let them know:
• When you are in pain,
• The location of your pain,
• The intensity of your pain.
Talk to your physician and nurse when:
• You are experiencing pain – the best time to manage pain is when it first begins,
• You have questions about controlling your pain,
• You believe your current pain medication is not working.
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After Your Stay
Going Home
Clinical Discharge
• Once we receive your physician’s discharge order, your nurse will bring the • hospital’s discharge
education information to you.
• Please review the discharge instructions, prescribed medications, nutritional needs, and activity
limitations. If you have any questions regarding the information, be sure to ask your nurse for
additional information.
• Your physician will also provide you specific and personalized instructions for your post-surgery care
and follow-up appointment as well.
• When you are dressed and your questions are answered, contact your nurse and a member of your
team will escort you by wheelchair to the hospital entrance.
• Be sure to take all of your belongings with you.
Arranging Transportation Home
Prior to your discharge from the hospital, please arrange for a friend or family member to take you home.
You should arrange to leave the hospital soon after your discharge is written.
Car Seats
State law mandates that all parents must use a car seat for infants. Your newborn must go home in a car
seat, secured in the back seat according to the manufacturer’s instructions. It is the parents’ responsibility to
put the baby in the car seat. We suggest you practice using the car seat before you come to the hospital. It
would be even better to have the installation checked by a Child Passenger Safety Technician. Locations of
car seat
check-up events in Houston can be found at www.safekidsgreaterhouston.org.
Please secure your car seat in your vehicle before you are ready to take your newborn home.
Financial Discharge
All patient portions not covered by your insurance are due prior to discharge from the hospital.
An Express Discharge is automatically given to all patients who have met the financial requirements (your
estimated patient responsibility) upon entry to the hospital. The Express Discharge allows you to leave
directly from your room on the day of discharge.
The cashier’s office is open Monday through Friday, 8:00 a.m. – 5:00 p.m. After hours, a representative is
available at extension 7335. The hospital accepts all major credit cards.
Newborn Insurance Requirement
Many insurance companies and employers require that you complete an insurance application to add
your newborn(s) to your existing insurance plan. Even if you are expecting to participate in a Cobra plan,
the newborn(s) must be added to the plan with your employer. Don’t Forget to Add Your Baby to Your
Insurance!
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After Your Stay
Hospital Billing Information
Billing Procedure
After your discharge from the hospital, you will receive a notification acknowledging that we
have billed your insurance company. An itemized statement is available upon request. You
may pay the balance of your bill at the facility’s cashier office Monday through Friday,
8:00 a.m. – 5:00 p.m., or online at WomansHospital.com. The hospital accepts all major
credit cards.
Refunds
Please contact The Woman’s Hospital of Texas Patient Account Services (Customer Service)
at 1-800-361-3974 for any refunds.
Billing Questions
Questions concerning collections or payment arrangements for hospitalization should be
directed to:
The Woman’s Hospital of Texas Patient Account Services (Customer Service)
8101 W. Sam Houston Parkway
Houston, Texas 77072
1-800-361-3974
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Programs and Specialty Services
The Woman’s Place – Neighborhood Physician Offices
As a specialty hospital for women and infants exclusively, The Woman’s Hospital of Texas attracts patients
from the entire Greater Houston area. To make it easier for women to see a physician on staff at The
Woman’s Hospital of Texas, there are neighborhood offices in seven locations throughout the metropolitan
area. Physician specialties at these offices include obstetrics, gynecology, and pediatrics. Mammography
and lab services are also available.
The Woman’s Place Satellite Locations
ANGLETON*
PEARLAND**
1135 E. Cedar
Angleton, TX 77515
10233 Broadway, Suite E
Pearland, TX 77584
713-436-2920
Houston line: 281-331-0530
Angleton line: 979-849-8287
Lake Jackson line: 979-297-6350
CLEAR LAKE*
411 Bay Area Blvd.
Houston, TX 77058
281-480-3315
KINGWOOD**
1330 Kingwood Dr.
Houston, TX 77339
281-359-5711
SUGAR LAND
16552 Southwest Freeway
Sugar Land, TX 77489
281-242-0767
WILLOWBROOK*
7915 Cypress Creek Parkway
(FM 1960 W), Suite 210
Houston, TX 77070
281-890-1182
MEMORIAL VILLAGE
9055 Katy Freeway, Suite 306
Houston, TX 77024
713-464-1890
* Mobile Mammography Unit available
** Stationary Mammography Unit available
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After Your Stay
The Woman’s Place – Specialty Clinics
Maternal Fetal Medicine (high-risk obstetrics), Infectious Disease, and Pediatric Specialties
are offered at the following clinics. Additionally, specialized ultrasounds are available for
high-risk obstetrical patients.
THE DIAGNOSTIC CENTER
125 Gaslight Medical Parkway
Lufkin, TX 75904
713-791-9700
THE WOMAN’S PLACE FOR SPECIALTY CARE – KATY
705 Fry Rd., Suite 230
Katy, TX 77450
281-578-8073
THE WOMAN’S PLACE FOR SPECIALTY CARE – KINGWOOD
1330 Kingwood Dr.
Houston, TX 77339
281-359-5711
THE WOMAN’S PLACE FOR SPECIALTY CARE – WEST HOUSTON
12121 Richmond Ave.
Suite 103
Houston, TX 77082
281-759-6623
THE WOMAN’S PLACE FOR SPECIALTY CARE – COLLEGE STATION
1602 Rock Prairie Rd.
College Station, TX 77845
713-791-9700
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N
Driving directions to The Woman’s Hospital of Texas
From the North
From the East
Take I-45 (S) or Hwy. 59 (S) to Hwy. 288 (S)
Take I-10 (W) to 610 (S)
Take Hwy. 288 (S) to 610 Loop (W)
Take 610 (S) to Fannin exit
Take 610 (W) to Fannin exit
Exit and turn right on Fannin, staying in the
Exit and turn right on Fannin, staying in the left lane
left lane
Take Greenbriar at the Fannin/Greenbriar split
From Greenbriar turn right at the main entrance
From the South
From the West
Take I-45 (N) or Hwy. 288 (N) to 610 (W) to Fannin exit
Take I-10 (E) to 610 (S)
Exit and turn right on Fannin, staying in the left lane
Take 610 (S) to Fannin exit
Exit and turn left on Fannin, staying in the left lane
7600 Fannin • Houston, TX 77054 • 713-790-1234
WomansHospital.com

Patient Handbook - The Woman`s Hospital of Texas

Transcription

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