2011 Annual Report

Mawarra
Mawarra Centre
Centre Inc
Inc
ABN:
ABN:22
22394
394403
403321
321
for year
ending
as at
30th 30th
June June
20102011
Committee of Management
Management
Management Team
Team
President
Mrs Gael Rabl
Vice Presidents Mr Kevin Collis
Mr Barrie Gilbert
Hon. Treasurer Ms Maureen Johnston
Chief
Chief Executive
ExecutiveOfficer
Officer
Administration
AdministrationManager
Manager
Manager
Manager Support
Support Services
Services
Manager
Business
Manager Business Enterprises
Enterprises
Members
Mrs Madeleine Brady
Mr Graham Duell
Mr Michael Gargan
Mrs Mary Howlett
Mr Ron Mason
Mr Graham Murray
Gordon
GordonJamieson
Jamieson
John
JohnEllams
Ellams
Jo
JoDewar
Dewar
Ian
IanReeves
Reeves
Support
Support Services
Services Team
Team
Assistant
AssistantManager
Manager
Kerryn
KerrynLinhart
Linhart
Instructors
Instructors
Ancilliary
Ancilliary
Gayle
GayleBrown
Brown
Ernie
ErnieColdebella
Coldebella
Laura
Laura Cannon
Cannon
Cleaner
Cleaner (part
(parttime)
time)
Maintenance
Maintenance(part
(parttime)
time)
Admin.
Admin. Assistant
Assistant (part
(part
Julie
Powell
Bethany
MacGregor
Julie Powell
Admin.
Admin. Assistant
Assistant (part
(Mar 10)
Admin. Assistant (part
time)
time)
Business
Business Enterprises
Enterprises Team
Team
Chris
ChrisRichardson
Richardson
Kim
Kim Bernhard
Bernhard
David
DavidWhite
White
Rodney
Pointer
Chris Powell
Chris
Tony Powell
Stewart
Tony
Stewart
David Proposch
David Proposch
Country
CountryKitchen
Kitchen
Country
CountryKitchen
Kitchen (casual)
(casual)
Jigsaw
Industries
Jigsaw Industries
Jigsaw
Industries (casual)
Waratah
Waratah
Waratah (part time)
Waratah
Waratah(part
(parttime)
time)
Waratah (part time)
Susana
SusanaCook
Cook
David
DavidChitty
Chitty
Karen
Karen Hall
Hall
Trish
TrishHewlett
Hewlett
Mary
MaryHoskin
Hoskin
Carol
CarolKemp
Kemp
Ruth
Kimm
Ruth Kimm
Garry
GarryMiddleton
Middleton
Helen
HelenStagg
Stagg
Sharon
(part
SharonAxford
Axford
(parttime)
time)
Tania
Basu
(part
time)
Tania Basu
(part time)
Lee
(part
LeeCampbell
Campbell
(parttime)
time)
Gerry
Clarke
(part
time)
Gerry Clarke
(part time)
Kerrie
(part
Kerriede
deCort
Cort
(parttime)
time)
Sue
Platten
(part
Sue Platten
(parttime)
time)
Caroline
CarolineSargent
Sargent(part
(parttime)
time)(to Mar ‘11)
Malcolm
(part
Malcolm Urquhart
Urquhart
(parttime)
time)
Nina
(part
NinaVaughan
Vaughan
(parttime)
time)
Di
Watkins
(part
time)
Di Watkins
(part time)
Casual
Casual Instructors
Instructors
Transport—Drivers
Transport—Drivers
Jenny
JennyBailey
Bailey
Ernie
ErnieColdebella
Coldebella
Malcolm
Malcolm Urquhart
Urquhart
Ted
(part
TedSmith
Smith
(parttime)
time)
Patrick
McMillan
(casual)
Robert Green
(casual)
Brian
BrianSonneman
Sonneman(casual)
(casual)
Mandy
MandyCardus
Cardus
Liz
Duell
Dawn
Clam
Adam
Hill
Liz Duell
Caren
Adam Mitchell
Hill
Natalie
Janine Oulton
Riches
Volunteers
Volunteers
Jenny
JennyBailey
Bailey
Anne Boyer
Anne Boyer
Marie
MarieCumming
Cumming
Kate
Dunn
Nancy
Powell
Mavis
Mavis Dye
Dye
Daphne
Justice
Helen Whiting
Peggy Ryan (Deceased)
Helen Whiting
(to Apr ‘11)
President's Report
Our Annual General Meeting is primarily an allembracing celebration of Mawarra.
The individual reports, contained in these pages,
clearly describe the operational procedures and the
major events of the past year. With gratitude, the
Committee of Management acknowledges the spirit of
dedication, the practical work, and the commitment of
Mawarra’s Chief Executive Officer, Gordon Jamieson, in
particular, and also the members of the Management Team,
together with all those whose names appear on the inside
cover of the report, who have chosen a vocational path which
fosters the life skills and possibilities for people with
disabilities.
The involvement and the generosity of client families, external volunteers, Service Clubs, local business, and
other members of the community make a valuable contribution to Mawarra. Specific donors and Government
Departments have been individually recognized on the final page of this report. These broad and diverse
networks of support are the backbone of Mawarra, enabling the overarching objective of encouraging
persons with disabilities to attain their maximum potential in the home and community, to become actively
and responsibly achieved.
A special tribute is extended to the Opportunity Shop which is the provider of the most significant annual
contribution to Mawarra, ably co-ordinated by Mrs Kerry Elliott. On 24th October, the Opportunity Shop will
celebrate fifty years of its operation, serviced entirely by volunteers. We offer our congratulations and
heartfelt thanks to all the current volunteers, and, we remember, most gratefully, all those volunteers who
worked for the good of Mawarra over the past fifty years.
Michael Gargan, who became a member of the Committee of Management in 2001, has resigned this year.
Michael has served on both the Staff Sub-committee and the Transport Sub-committee. His thoughtful,
practical contribution, together with his engaging, quick-witted sense of humour will certainly be missed. The
Committee of Management gives its sincere thanks and very best wishes to Michael and his family.
While the Business Enterprises of Mawarra are productively employed, and the Support Services
programmes are offering clients a variety of choices with increasing community access, the financial costs to
Mawarra, Government funding notwithstanding, present a challenge which requires constant review and
active response in order to maintain financial sustainability.
1
Mawarra is a not-for-profit organisation, and the priority is always with the clients. Therefore, we are actively
seeking the best direction to follow in order to decrease costs without detracting from the quality of service
offered to our clients.
In addressing the situation, the Finance/Audit Sub-Committee meets regularly with the Chief Executive
Officer and the Administration Manager in between the monthly meetings of the full Committee. This group
has also met with the Business Manager, Support Services Manager, and the supervisors. As a result, some
practical measures have been implemented. Importantly, the high quality of service to clients, for which
Mawarra is renowned, remains intact, and, regardless of the financial status, this will always be the main
objective of Mawarra. Needless to say, constant re-appraisal of the effects of cutting costs is a necessity,
and securing on-going financial viability will be a slow and gradual process.
Pertinently, the Mawarra Executive, namely, the Chief Executive Officer, the Administration Manager and the
President, participated in a workshop entitled, ’Managing Risks in Disability Services’. Consequently, a Risk
Management Sub-Committee has been formed, which also meets in between the regular monthly meetings
of the full Committee. This Sub-Committee is addressing risks relevant to Mawarra, concerning the following
issues : Financial Management – Leadership – Strategy and Planning – Innovation – Quality and
Improvement – People – Client and Market Focus. This undertaking is also a gradual process, the outcomes
of which will set directions for Mawarra’s on-going growth and development.
In conclusion, to see our clients taking such pride and care with their employment in Jigsaw ; to observe the
meticulous, enthusiastic team-work of our Waratah crews mowing lawns ; to enter the cafeteria and note how
clients are busy taking ownership of ―their‖ catering business ; and to visit the happy, self-motivated
participation of clients during Support Services programmes, is to be
aware that our combined endeavours to overcome the
financial challenges, faced at the present time, will
serve to safeguard Mawarra’s distinctive ethos, and
sustain our independence as an organisation which
encourages persons with disabilities to achieve their
utmost potential.
On behalf of each of the members of the Committee of
Management, thank you all for your on-going support for
Mawarra.
Gael Rabl
President—Committee of Management
2
Chief Executive Officer’s
Report
As I reflect on the 2010/11 year, it strikes me that whilst it
has been a year of consolidation and improvement in some
areas of Mawarra, the year has also seen some change in
other areas.
Our Support Services is the area that has managed the most
significant change over the last couple of years with the
planning and now the implementation of individualised funding, a
move towards a more self-directed service model, and the
introduction of the new Quality Framework.
Individualised funding provides clients and their families with
greater flexibility and portability in accessing the appropriate
services. The adjustment to this form of funding presents opportunities but also challenges for Mawarra from
an administration perspective and an operational level. We certainly have to contend with a system now that
doesn’t provide Mawarra with the financial security of block funding, but on the other hand we do have the
opportunity to attract more clients if we provide quality services and supports that individuals require.
Self-directed service delivery provides the opportunity for clients to access activities or supports that are
designed and implemented to specifically meet their individual desires and needs. Often in the past, set
programs were offered to clients and they would choose what they wanted to join in. Now the individual
planning process helps identify goals and needs, then Mawarra, in partnership with the client, will make every
effort to provide the appropriate supports to access activities and programs of choice, whether they are
community or centre based.
With both individual funding and self-directed service delivery, not only do the staff and administration of
Mawarra have to adjust their thinking and practices, but also clients and families are learning about the
changes to the sector, the opportunities available and some of the new processes that have been introduced
at a State level. We are all continuing to learn as we go and we continue to work closely with our clients and
families to ensure we are informing them and that we are meeting their needs.
Jo Dewar, Kerryn Linhart and all the Support Services staff continue to tackle the opportunities and
challenges associated with these changes in a professional and caring manner. I am confident that as we
continue to develop a more self-directed service model we will maintain the quality of support that clients and
families have come to know and expect of Mawarra.
It was with sadness that we have had to say goodbye to 2 of our dearest friends/clients over the last 12
months. Trevor Surace and Dorothy Plumb who both passed away were very popular members of the
Mawarra family and will be deeply missed.
3
Mawarra’s Business Enterprises has had another strong
year in sales.
For Waratah, the 2010/2011 financial year sales increase
of 18.3% on the previous year is the result of more
conducive weather conditions and the hard work of all the
team members. The crews really have endeavoured to
use their time as productively as possible, which is
important in a business that can be affected by adverse
weather. An example of this is the bagging of firewood from
the Jigsaw off-cuts. This is a great way of generating income
when it is too wet to mow, by turning what is otherwise waste
into a marketable product over the winter months.
The Jigsaw sales result of a 14.5% decrease on last year’s
figures is more a reflection on the exceptional sales figures from
the previous year.
This year has seen more peaks and troughs in the work we have been given by both Gunns Timber and
Jindi Cheese. This was evident by a period leading up to Christmas 2010 when we had to introduce an extra
shift to meet the production requirements of Jindi Cheese with a new product. The team members really
embraced the extra shift and the need to increase production enabling us to meet Jindi Cheese’s
requirements. Unfortunately, at the other extreme, in the two months before the end of this financial year the
work they passed on to us virtually stopped. Whilst we don’t rely just on Jindi Cheese, as we know this
industry is prone to seasonal fluctuations, the work from Gunns this year has not been as consistent either.
Despite some ―down time‖ the result for Jigsaw is still encouraging and is a result of the dedication of all our
Jigsaw staff.
With a full year at the McMillan campus of Community College Gippsland (CCG), Country Kitchen had a
record year for income, with a 134% increase on last year. This fantastic result is largely due to the
continued increase in the cafeteria sales at CCG whilst the catering part of the business continues to grow.
The Country Kitchen crew have really responded well to the requirements of operating a cafeteria and, in
particular, to the skills required in customer service and money handling. Well done to each of the team
members.
To enable Country Kitchen to do deliveries, we have now purchased a small delivery van. We were able to
make this purchase due to the generous donations and sponsorship of the Lions Club of Warragul and the
Neerim District Community Bank. Thank you to both these groups for their wonderful support.
4
2011 is a significant year for the Mawarra Opportunity Shop as it celebrates its 50th year with it officially
commencing operation on the 24th of October 1961. To the 30th of June this year the cumulative sales over
the almost 50 years is $2,688,500. This is an amazing contribution that is a result of the many, many
volunteers that have given up their time to assist the Opportunity Shop and the clients and families of
Mawarra.
As a result of the continuing flood of donations to the Opportunity Shop throughout the last year and the
efficient management and presentation of the stock we once again have seen a record year. The result of
$231,763 in sales reflects the hard work by all our Sorting Centre and Shop volunteers with a special mention
to Kerry Elliott who has been tireless in her efforts in managing the Opportunity Shop. Congratulations and a
big thank you.
We are fortunate in that we enjoy some wonderful partnerships with clients, families, other agencies and our
local community. Mawarra also enjoys some strategic partnerships with companies such as Gunns Timber –
Heyfield site, and Jindi Cheese who provide us with the work that our supported employees in Jigsaw enjoy
doing so much. Our partnership with Community College Gippsland continues to provide opportunities for
Country Kitchen, but also we have had up to 8 clients/supported employees accessing training courses at
McMillan over the last 12 months. These partnerships are so important to the long term future of Mawarra
with the range of opportunities we need to continue to develop and offer into the future.
It has been a busy year for the Mawarra Committee of Management. Under the guidance of newly elected
President, Gael Rabl, the committee has taken on further training to help equip them for the governance
responsibilities associated with being a committee member.
With the challenges and opportunities facing Mawarra as a result of the changes in Support Services, there
has been a strong focus over the last year on Finance, Fundraising and Risk Management. Sub-committees
have therefore been operating in these areas throughout the year, enabling a more critical review and
improved strategic planning in this time of change.
I thank the committee members very much for volunteering their valuable time. Their continued contribution
and commitment gives me and the organisation a clear direction as we continue to ensure we are able to
provide quality services to our clients.
To all Support Services, Business Enterprises, Administration,
Ancillary and Management staff you have all contributed to the
many achievements and successes experienced by our clients
and supported employees over the last year. I thank you
sincerely for your commitment to Mawarra and particularly to
our clients and supported employees.
Gordon Jamieson
Chief Executive Officer
5
Support Services Report
In reflecting upon the past twelve months, it seems to have
sped by more quickly and busily than any other year. Staff
personnel remained relatively consistent throughout the
year. Caroline Sargent resigned from Mawarra and
embarked on an overseas holiday. Upon her return, she
joined the casual staff team but has since gained employment
away from Mawarra. We are appreciative of Caroline’s valuable support to
many clients and her contribution to the staff team. Mandy Cardus and
Dawn Clam also gained other employment. We welcomed Caren Mitchell
and Natalie Oulton to the casual staff team. They, along with other
members of the team, and the part time staff were provided with regular
employment, replacing staff on sick leave or long service leave.
Daphne Justice and Kate Dunn offered their services as volunteers in
music and jewellery programs. We sincerely thank them and the other loyal
volunteers who assist staff in extending the opportunities available to a
number of clients.
Carly Baker has returned to Support Services in a different role. She now
instructs a large group of clients in Zumba. This popular and energetic form of activity is proving to be of
benefit to many in assisting to raise fitness levels.
Kate Jackson has travelled from Mirboo North, weekly, throughout the year and continues to lead the music
lovers in singing, movement and percussion.
Margaret O’Donnell, who provided drama training to a number of clients through to the production of
memorable performances, sadly announced a change of direction in December 2010. The staging of The
Wizard of Oz was their final performance, but like others before, it will be remembered for the enjoyment of
the participants and the audience and the proof of what can be achieved through effort and dedication.
We continued to provide student placements throughout the year in collaboration with GIPPSTAFE and
Community College Gippsland as well as Work Experience opportunities to students from local secondary
schools.
To the members of the Parents and Friends, we once again express gratitude for their continued support to
our fund raising activities, for the hosting of annual morning teas for volunteers and staff and for their support
to each other through difficult times, particularly as their adult sons or daughters move away from home to
Community Residential Units or independent living options.
6
Although past the term of the financial year, I feel it is appropriate to express our deepest sympathy to Margy
Whelan and Kevin Tyler and their families for the recent deaths of their mothers, Kitty Whelan and Peg Tyler.
Kitty and Peg were long standing members of the Parents and Friends and over many years gave wonderful
support and commitment to all our endeavours.
Sadly also, we express sympathy to Verna Simpson for the loss of her sister, Jenny Hoffman, in May 2011.
Although not living locally, Jenny gave strong support for many years to Verna and made valuable
contribution to the Mawarra Community.
To Kerry Elliott and all the volunteers at the Opportunity Shop, we congratulate you on yet another record
year. We appreciate your astonishing contribution which enables us to continue offering transport service to
our clients, both in accessing Support Services on a daily basis and in providing transport to programs in the
local and wider community.
For many of the clients, the little ―jobs‖ we do for the Opportunity Shop provide a sense of helping and
supporting and it is hoped this will continue. We also thank Kerry and her team for attending to our rather
strange requests at times (watch out for the scarecrows), whilst on other occasions providing valuable aids,
equipment and furniture to suit our needs.
Sadly, as I direct my report to focus on the Support Services Clients, I begin with sincere condolences to the
families, friends and staff affected by the loss of two people who were part of the Mawarra Community for
more than thirty years. Dorothy Plumb passed away suddenly in September 2010. Trevor Surace lost a brave
battle with cancer in January 2011. Their funerals and the memorial services held at the site of the Mawarra
memorial tree gave testament to the depth of respect and the feeling of deep loss felt by many people.
Gary Seear has unfortunately retired due to illness. Gary was one of the six original clients who were
acknowledged with fifty years of service medals at the celebrations in 2009. Our best wishes are extended to
Gary and his family and gratitude expressed to the staff at Cooinda Lodge who supported and cared for him
until his recent admittance to Macalister House at the Traralgon Hospital. Staff there are providing him with
high quality special care.
The other five original clients, Val Hanger, Colin White, Ross
McGilton, Verna Simpson and Tony Riley still participate in
activities at Rayner House on a daily or part time basis. More
flexible funding arrangements are enabling the older clients to
―semi-retire‖ as even the quieter environment at Rayner House
proves to be too exacting. They are now able to have time at home
with varying levels of staff support in their community living options.
Other clients are consequently enabled to have part time attendance
at Rayner House away from the daily bustle of the Centre.
7
Tony Walker and Kevin Tyler appreciate this respite.
Mawarra’s two oldest clients are continuing to attend
regularly. Roy Mumford participates three days
each week and Enid Thomas, whether the weather
be rain, hail or shine, is there every day.
I thank Ruth Kimm, Kerrie de Cort and Nina
Vaughan for their commitment to these senior clients
and their ability to virtually self-manage the everyday
operations at Rayner House.
Disability services must operate according to a set of
quality standards. Mawarra Support Services will be
formally audited to ensure they comply in the near future. I
particularly thank Laura Cannon for her assistance to
Kerryn and I as we have worked on reviewing our policies
and procedures.
The year has seen the beginning of significant changes in our methods of delivering services to the clients.
We have endeavoured to adopt a more self-directed approach to the range of opportunities available. With a
number of clients now receiving Individual Support Packages and consequently a portable funding option, it
has been apparent that we can expect more movement of clients into and out of the service.
Maureen Kerr, who had been with Mawarra for thirty-eight years, firstly in the school then later in Support
Services, made the decision to retire from daily attendance and use her support package to provide staff
assistance which would enable her to access alternative activities in the community. We wish you well
Maureen and thank your father Kevin and your family for their support over many years
Seven new clients entered the service, some to be amalgamated into existing core groups, others to be part
of the ―Young Groovers‖ which enables the younger clients to spend part of the week together under the
guidance of Trish Hewlett. This arrangement has proven successful and worth extending in the future, as the
younger clients have appreciated the company of their peers at Mawarra and the weekly program they share
with Yooralla clients from the Drouin service.
With Chris Richardson and the Country Kitchen Team moving to Community College Gippsland we were no
longer able to offer meals to clients and staff but still had a need to provide dining room facilities for morning
tea and lunch. Bronwyn Blackstock, an employee from Business Enterprises, agreed to remain at the Centre
and lead a group of clients who provide this daily service. We thank Bronwyn for managing this rather
arduous and sometimes thankless task. Thank you also to the ten clients who have assisted Bronwyn and it
is a pleasure to see your smiles when you receive your fortnightly pay envelopes.
8
The collaboration now existing between Mawarra and Community College Gippsland has afforded benefits,
not only to Country Kitchen but also to Support Services clients who have had the opportunity to enrol in a
range of programs at the campus. They have enjoyed the change of environment and the opportunity to be
participants in the broader generic community.
A further change in programming was the establishment of a Ladies Group (perhaps through envy of the
Blokes Group which has been a Friday event for some time). A group of ladies now also enjoy a variety of
excursions to local and more distant events, shows, shopping venues and places of interest as well as
spending time on matters relating to personal development.
Licola Camp was again revisited last October, after a spell of many years. This was an opportunity provided
by a subsidy from the regional Lions Club. A group of clients and two staff enjoyed the upgraded and
renovated facilities and the first class outdoor activities at their disposal during their four night stay. This
opportunity is soon to be repeated by another group. Our heartfelt gratitude is owed to the commitment of the
Lions Club members whose fundraising efforts make possible these affordable holidays for people with
disabilities.
With grateful thanks to the thoughtfulness and endeavours of Issy and Neil Trease, our bicycle riding fans
received a welcome surprise during the year. A submission to the Hazelwood Power Station resulted in the
donation of three bicycles, and a further two were donated by the Virago and Yamaha Cruisers Club of
Victoria, of which their son in law, Andrew, is a member. Many more of the clients now have an opportunity to
participate and increase their skill levels. It is our hope that in the future we may have the means of
transporting the bicycles to other riding locations.
The Client Advocacy Group continues to meet weekly and with extended membership now require the
support of two staff. A justified proportion of their time is given to fundraising efforts which subsidises the
annual trip to the Geelong Having a Say Conference.
This was once again a memorable success in February
2011 and plans are already in action for fifteen clients
and three staff to attend next year.
The core meaning of reorientation is PERSON
CENTEREDNESS, which means that to the maximum
extent possible the person with the disability makes
their own decisions about his or her life. Towards this
end, the Advocacy group also spend time with
workbooks subsidised by VALID. These Learning
Packages assist in their self-advocacy education,
being more equipped to express their goals in life
and understand their rights and responsibilities.
9
The Client Committee, with representatives from each core group, meets monthly to discuss many aspects
associated with the programs, events and equipment needs. Their report is discussed and acted upon by
management and tabled at the Committee of Management Meetings.
Above I have mentioned only a small proportion of the programs and activities conducted in Support
Services. All those depicted on the website and in our brochures continue consistently and make for a busy,
energetic and complex workplace.
I thank Kerryn Linhart for assisting towards the smooth running of operations involving clients, staff and
vehicles and congratulate her on attaining an Advanced Diploma in Disability last December after two years
of study.
In acknowledgement of all staff in Support Services, including drivers and ancillary staff, I recognise and
acknowledge that each has a unique talent which is given readily to providing a valuable service to the clients
and support to each other.
The clients, without exception, deserve congratulations for their efforts, achievements, support to each other
and the staff and their obvious respect and appreciation towards the service they attend. The families at
home and support workers in the Community Residential Options are an integral part of the Mawarra
Community. We appreciate the collaboration and good communication which exists from those who believe
that this is an important means of enhancing the lives of the people we serve.
To John Ellams, I extend gratitude for continued consistent support in administrative matters and guidance in
managing other matters associated with both clients and staff.
To the Committee of Management, we express gratitude for
your expertise in guiding the service through these
changing times and hope the challenging year ahead is a
successful one.
On behalf of all clients and staff, I again express
appreciation to Gordon Jamieson for another year of
strong direction and leadership and for your efforts to
continue to find time for all of us in the midst of a very
busy schedule.
Jo Dewar
Manager—Support Services
10
Business Enterprises
Report
Again, the past twelve months has presented some
challenges as well as some gratifying outcomes.
Waratah Grounds Maintenance
The crews at Waratah continue to provide grounds maintenance to a very large customer base, of which at
last count included 15 schools located from Garfield to Yarragon.
Over the season 2010 & 2011, we have witnessed seasonal conditions that were but a distant memory for
many of us; a spring/summer growing period that seemed to run until the end of autumn. This was a real
boost for the whole area after so many dry years, but it has provided some challenges for the crews to be
able to provide regular servicing for our many customers. The crews stood up to the mark though, and I am
very impressed with the way they handled the increased workload.
Supervisors, Chris Powell, Tony Stewart and David Proposch (Part Time), have operated the business
through all the vagaries of the weather and continued to provide skills training that is proving a real asset to
Waratah. With many of the employees being able to operate the broad range of equipment required we have
been able to implement our ―Third Crew‖ as required. This consists of one of our several employees who
have a drivers license and their team who receive a schedule of jobs and are responsible for their timely
completion to the high standard we expect. This implementation has proven not only an advantage to the
business but equally to the self esteem of the crew members who are achieving outcomes in their workplace
that many of us aspire to - independence, trust, respect, pride and the sense of achievement in getting the
job done.
We have been fortunate to have several young men who, having recently left school, have joined Waratah for
work experience and have brought an energy and expectation to the team and in return receive a real work
setting training that will stand them in good stead for their future working life.
Our Business Enterprises has also benefited from the flexibility that we have tried to instill within the Waratah
team. During the busy period for Jigsaw leading up to Christmas, we were able to utilise many of the Waratah
members to assist with the workload in Jigsaw, and I must say that this was greatly appreciated.
Another opportunity for Waratah during the year has been the processing of the waste wood product from
Jigsaw into firewood. With thanks to Mr Wes Head from John Duff & Co, we are able to market through their
chain of service stations.
11
Country Kitchen
For the team in Country Kitchen, they were at last able to relocate to
their new home at CCG McMillan. They had been operating from the
Centre base since the closure of operations at the Berry farm some
years earlier, and the move up to McMillan late in 2010 was certainly
keenly anticipated by all employees and supervisor Chris Richardson.
There was a wait, as there was an extensive refurbishment being
undertaken on much of the buildings at McMillan as a result of
substantial funding from the Commonwealth Government. The
kitchen facilities underwent a doubling of floor space, along with the
addition of a new lockable customer service counter, cook top, oven
and prep benches.
The move to McMillan has meant that most Country Kitchen employees are able to get to work independently
of the Centre transport as McMillan have a dedicated bus run to and from the centre of town that can be
accessed by all their students as well as our employees.
The growth in business since the move has been substantial, and this soon indicated the inadequacy of our
transport for external catering. This prompted a search for a vehicle that would better suit our requirements.
After some searching, we found a van locally that suited our needs perfectly. It must be noted here that this
was only possible as a result of the generosity of the local Warragul Lions Club and the Neerim District
Community Bank. This is another fine example of how local community groups working together can secure
positive outcomes for other local agencies and the many people they support. May I again reiterate, on behalf
of the employees at Country Kitchen, our appreciation of the assistance given.
Supervisors, Chris Richardson and Kim Bernhard (Part Time), have given positive role modeling and training
to the employees. They have also given several job seekers from other agencies the opportunity to come and
work with us, which will no doubt stand them in good stead for the future.
I must also take this opportunity to thank Community College Gippsland for the opportunity to work from their
premises and for the ongoing support we receive from both staff and students.
12
Jigsaw Industries
Our third business, Jigsaw Industries, has developed into an efficient product processor for our two principal
customers, Jindi Cheese and Gunns Timber.
As we progressed through the second half of 2010, demand for product from both companies was such that
for several weeks leading up to Christmas it was necessary for us to run a second shift for the first time ever.
It was very gratifying to witness the way the concept was embraced and even enthused about by the
employees.
2011 opened with a little less pressure but the promise of a dynamic year ahead. Work was consistent until
we experienced what we believe to be a seasonal decline in product for processing from both customers.
Jigsaw supervisor David White has implemented training and production systems for the Jigsaw team that
have laid the foundation for the ability to adapt to further opportunities when they may present.
Many people would be oblivious to the fact that the door frames in their lovely new home have been cut to
exacting dimensions or how the lawns of their local school or neighbors house are always so well kept; the
wonderful locally produced cheese enjoyed with friends or the fine luncheon provided at the business
seminar all probably rate only a passing thought at best. But all these may have come into being as a result
of the substantial inputs by the people employed within Mawarra’s Business Enterprises.
In conclusion, just as any other business out there, we strive to
provide the goods and services that are needed in the community,
and as with all businesses, we face the ongoing challenges of cash
flow, paying wages and overheads, repairs and maintenance,
replacing equipment and being in possession of a competitive pricing
structure. In addition to all these, we also provide active ongoing
support for our employees in the workplace, which, being the very
reason for our existence, is also one of the greatest challenges. The
ability to ensure the ongoing profitability of the business as well as
providing the quality supports necessary, have, and will, continue to
challenge us into the future.
Ian Reeves
Manager—Business Enterprises
13
Opportunity Shop
Report
Another year has passed us by – a year that
has been successful, busy, challenging and, I
hope, pleasing to each of our wonderful staff
members who work on a voluntary basis.
Staff at the Opportunity Shop and Sorting Centre have
continued to work in a diligent and co-operative
manner, assisting our many customers with their needs
and desires. High stock levels in both areas have
resulted in outstanding sales totaling $231,763.00 for 12
months ending 30th June, 2011. The increase in the
cumulative sales to $2,688,500 is a credit to both present
and past staff members.
This year we have welcomed a number of new staff – Jennie Armstrong, Sharon Allen, Lynne Bickers, Bev
Ellis, Debbie Casey, Carole Radford, as well as the return of Rachel Piazzon. These Ladies are working hard
and contributing to the overall operation.
Although we did not farewell any Staff this year, I wish to extend good wishes to Jeanette Blackstock and
Eleanour Hatswell who have taken leave to care for family members.
The Shop and Sorting Centre have been fortunate to provide placement to students undertaking community
service studies at the various schools in the area. The students who assist enjoy their experiences, and the
volunteer workers also enjoy the young company and assistance. Their contribution is valued and will
continue this year and, I am sure, into the future.
A TAFE student, Gail Smith, has worked with the Ladies in the Sorting Centre over the past few months of
this past year. Gail is to complete a photographic project, recording the work of the Mawarra Opportunity
Shop/Sorting Centre. The completed work will be launched at the fiftieth celebrations.
The Executive Committee of the Opportunity Shop has met to begin planning for the fiftieth year celebration
of the operation of the Mawarra Opportunity Shop. The Shop commenced operation on 24 th October, 1961.
14
Once again the ―Collectable Sales‖ have been very successful, as have the other promotions which have
been necessary to ―move‖ stock. The customer base has been most supportive, with the level of donations
continuing to grow. There has been a regular donation to the Korumburra Opportunity Shop and Lifeline, as
well as to the numerous groups supporting those in need both locally, nationally, and overseas.
I wish to convey my appreciation to Gordon, John, Jo, Ian and Ernie for their assistance and advice; also to
Staff and clients who assist with a variety of tasks. The Waratah Group and Country Kitchen have also been
available to assist when requested. Everyone’s contribution and assistance has been valued and much
appreciated.
Finally, I must congratulate the wonderful Staff at the Shop and Sorting Centre. The work, support and
assistance by the Staff is invaluable to me, as is the willingness to work additional shifts and undertake any
task which is necessary to present the stock in an appropriate manner.
Remember, Ladies and Gents,
The Success of Mawarra Opportunity Shop is Your Success.
Kerry Elliott
President—Opportunity Shop
A Gift Towards our Future
Mawarra would welcome, and needs, any assistance you may be able to provide in securing the future of
its services for our community. By including us in your Will you can be a part of the achievement of our
Vision and Mission. Your bequest would be an investment into Mawarra’s future and those who will benefit from its services.
The Next Step ...
If you wish to consider leaving a gift to Mawarra through your Will, we encourage you to discuss this with
your legal adviser. You may also wish to speak with our Chief Executive Officer. Please feel free to call on
(03) 5624 3400.
15
Finance Report
The audited Financial Statements for the Year Ended 30 June 2011 are attached for your perusal.
Set out below is the Surplus from Operating Activities for the Years Ended 30 June 2010 and 30 June 2011
(excluding depreciation):
2011
2010
$10,925
$73,329
However, in order to compare like with like it is necessary to exclude the once-off grant of $125,000 from the
Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)
from the 2010 result. When this is done, the 2011 result is an improvement of $40,746 over 2010.
The following comments are relevant to the 2010-2011 results: An influx of new clients to Support Services has consequently increased State Government grants.
The continued support of both State and Federal funding agencies is acknowledged.
A doubling in the amount of donations received underlines the importance of this source of funding.
Country Kitchen Catering’s successful move to the McMillan Campus of Community College Gippsland
(CCG) has seen a 134.3% increase in sales, countered by an increase in the cost of wages and
materials.
Another record sales result emphasises the on-going success of the Opportunity Shop, which this year
celebrates 50 years of selfless work by the many volunteers, and the continuing support of the West
Gippsland community that donate and purchase goods.
For the first time this year, the wages of bus drivers has been included in Salaries and Wages rather
than Transport Costs. Accounting conventions prevent the published results showing an adjustment to
the 2010 figures. The adjustment, if made, would show the following: -.
2011
2010
Salaries & Wages
1,720,563
1,635,193
Transport Costs
85,188
71,845
The modest surplus from Operating Activities of $10,925 this year, although achieving the aim of breaking
even, has not significantly impacted on the challenge of working towards a reduction of our reliance on
borrowed funds. It is imperative that significant advances be made in achieving further improved income
streams and significantly reducing costs to ensure Mawarra’s financial security into the future.
John Ellams
Manager—Administration
16
Appreciation / Acknowledgements
The Committee of Management, staff and the people we support would like to acknowledge and thank
sincerely all those individuals, businesses, service clubs, community groups and volunteers who have
supported Mawarra through donations and gift-in-kind for the financial year ending June 30, 2011.
Special thanks to the following donors:
Special thanks to the following donors:
Dahlsens
St. Paul’s Anglican Grammar School
Gray, Friend & Long
Lions Club
of Warragul
Neerim
District
Club
Warragul
Lioness
Club
Neerim
& District
Lions Club
Lions
Club Lions
of Warragul
Yarragon
Lions
Club
M
Howlett
Warragul
Greyhound
Racing
Club
M
Hiriart
T O’Connor
Warragul Lioness Club
P Grey
A Pugh
Bunyip Rose RMI
FarmPrint
& Nursery
K Davine
Lions Club
of Warragul
Club
Hotel Warragul
KWLinhart
Virago Yamaha
Cruisers
Club Bank
of Victoria
GK
Rabl
Turner
Drouin
Community
& M Kerr
J
Dewar
International
Power
Hazelwood
C
Cannon
N & F Allison
M & K Davine
Warragul Evening CWA
GMr& &MMrs
McKenzie
Rotary Club
N & F Allison
Tyrwhitt
Mr of
C Warragul
Smith
P Pace
Lions
ClubAustralia
of Yarragon
Neerim District
Services
Tyler
Family Trust
National
Bank
RokebyFinancial
Community
MarketLtd
LE Computers
Warragul
National
Australia
Bank
RT Copeland
We would like to acknowledge:
Department of Human Services,
Department of Families, Housing, Community Services and Indigenous Affairs,
for their partnerships
and Baw Baw Shire, Baw Baw Shire Mayor & Councillors,
Mr Gary Blackwood - State Member for Narracan,
and Mr Russel Broadbent - Federal Member for McMillan
for their support.
A special thank you to the Baw Baw Shire Community for their continued support.
Solicitors:
Gray, Friend & Long
70 Queen Street
Warragul Vic 3820
Auditors:
WHK Audit (Vic)
3 Napier Street
Warragul Vic 3820
Bankers:
National Australia Bank
19 Victoria Street
Warragul Vic 3820