Issue 17 Winter 2014 - Steam Packet Company

STEAM PACKET
TIMES
Issue 17, Winter 2014
News • Timetables
2014 Brochure and Feature Holidays
FULL STEAM AHEAD INTO 2014 AND BEYOND
A new year is traditionally a time for looking ahead to
the future as well as back on what has been achieved in
the last twelve months.
‘In 2014 we are investing more than £500,000 in our marketing efforts to promote the Isle
of Man as a destination to those living in the UK and Ireland. We aim to attract more
visitors to events throughout the year, such as Island of Culture and, of course, our major
sporting events; the TT, Festival of Motorcycling and Southern I00. Although such
significant investment is, of course, aimed at increasing awareness of our services and
generating business, one of the most important goals each year is to promote the Island
itself, bringing benefits to each sector of Manx tourism – hotels, restaurants, leisure
facilities, tourist attractions and more.
There is no doubt that 2013 was challenging for the Isle of Man Steam Packet Company
on several fronts. But it was also a good year with much achieved for both the Company
and the Island.
In July we completed a financial restructuring of the Company, significantly reducing our
level of debt, following negotiations with the Company’s syndicate of lenders. This was
achieved without the need for Government funding or support and has now placed the
Company on a stable footing for the long term.
Both Ben-my-Chree and Manannan showed exceptional technical reliability, helping
support the vital passenger and freight business, while September saw us investing in the
freighter MV Arrow on a long-term charter, providing additional back-up as well as cover
for periods of overhaul and further capacity for the busy TT period.
Another significant development during 2013 was the first stage in delivering a new
£1 million website and reservations system, a local project that will continue behind the
scenes over the next 12 months.
Chief Executive Mark Woodward explains: ‘The most important benefit of the restructure
is that it places the Company on a sound financial footing as we look to the future and it
allows us to focus on developing the passenger and freight markets to and from the Island.
‘Stable and well invested shipping links are consistent with the Government’s aims of
providing the best possible range of services and prices for residents, visitors and
businesses.
‘The year ahead will see further investment. Ben-my-Chree will go into dry dock in May
for her biennial overhaul, during which the main lounge will be refurbished, and works to
Heysham Terminal are due to start later this year, continuing through to 2015.
‘We have been serving the Isle of Man for 184 years and want to continue that long-term
commitment - maintaining frequency of sailings, focusing wherever possible on creating
jobs for the local workforce and avoiding the need to make any cutbacks in these more
challenging economic times.
‘Now that the refinancing has been completed we have begun the process of assessing the
longer term - it is clear that the most significant investment in the coming years will be
replacement vessels for Ben-my-Chree and Manannan.
‘The Ben is 16 years old and is our most reliable ship ever, and she will of course
comfortably exceed the normal expected lifespan of around 25 years if necessary.
However, we would ideally prefer to see the investment brought forward. A new built-forpurpose vessel will require years of planning and construction, and our ideal scenario
would be to move ahead with that project as soon as possible. A replacement for
Manannan, to follow Ben-my-Chree, will be another significant project requiring, together,
investment in excess of £50 million.
‘Whatever the future holds, we are committed to serving the Isle of Man, residents and
businesses alike, and ensuring secure and reliable links with the UK and Ireland, something
that is particularly important at a time when the Island’s air routes are under scrutiny and
showing little sign of long-term stability.’
OVER
900,000
OFFER SEATS
AVAILABLE
IN 2014
2-NIGHT
HOTEL BR
EAKS
WITH YO
UR CAR F
ROM JUST
KIDS GO FREE
SUMMER SPECIAL
CAR + 2 PEOPLE FROM £118 EACH WAY
AND UP TO 3 KIDS FREE MID WEEK
149
£
#
R
SSENGE
FOOT PA
M
RO
ADULT F
18
£
PER PERSON
ENJOY A GETAWAY
WITH STEAM PACKET HOLIDAYS
FOOT PASSENGER AND
ADDITIONAL VEHICLE PASSENGER
Visit WWW.STEAM-PACKET.COM
WHERE WILL 2014 TAKE YOU?
Here we are in the New Year, and what a year it is shaping up to be!
There are special events, festivals and celebrations happening all over the British Isles in
the next 12 months, and they are only a ferry journey away with the Steam Packet
Company. With numerous special offers to make your trip more affordable, there’s no
reason to miss out.
For sports fans, 2014 promises to be particularly memorable, especially in July.
The legendary Tour de France gets underway on July 5th, with the first three stages in
England – the first two, from Leeds to Harrogate and York to Sheffield, being held in
Yorkshire, in honour of Sir Bradley Wiggins’ historic Tour victory in 2012. No doubt
many fans from the Island will want to line the routes, or maybe follow the Tour on
their own bicycles, which can be carried free of charge when accompanied by a fare
paying passenger.
Take a ride
ULSTER GRAND PRIX
14
13th to 16th August 20
For golfers, Royal Liverpool is the venue for the Open Championship (July 17th-20th),
with a strong British contingent hoping to usurp reigning champion, American Phil
Mickelson. Maybe you fancy a few rounds yourself, and you can bring your clubs when
you travel with the Steam Packet Company.
Plus, of course, everyone is looking forward to the 20th Commonwealth
Games in Glasgow (July 23rd-August 3rd), when what promises to be a
very strong Isle of Man team will be competing on the world stage
across 17 sports. Why not make sure you’re there to cheer them on?
And for motorcycle fans, why not make that trip to the Ulster Grand Prix (August
13th-16th), visit the British MotoGP round (Silverstone, August 31st) or just take in
some of the British Superbike racing at Oulton Park (May 5th and August 10th) – and
with the Steam Packet Company you can take your own wheels.
Take your flag
Take your bike
TOUR DE FRANCE
2014
Stages 1, 2 & 3 in En
gland
July 5th to 7th
BICYCLES
CARRIED
FREE OF
CHARGE
COMMONW
EALTH GAM
ES
Glasgow 23rd
July to 3rd Aug
ust 2014
WITH A FARE
PAYING
PASSENGER
It’s not just about sport
Whether it is Crufts, the Chelsea Flower Show or Edinburgh’s Fringe Festival you fancy in 2014, the Steam
Packet Company can take you there. With venues like the arenas in Manchester and Liverpool so close, you
could catch your favourite singer in concert – Gary Barlow and Katy Perry are among the stars at the Echo
Arena this year – and, of course, plan some great getaways with the family to places like the Lake District, North
Wales and further afield.
s
e
t
a
m
r
u
o
y
e
k
a
T
Take it all in
Wherever 2014 takes you, Steam
Packet Holidays can organise the
perfect package getaway.
Our in-house tour operator is the specialist in short
break packages, late deals and special day excursions,
looking after your ferry travel, accommodation and more.
So whether it’s a shopping trip to Liverpool ONE,
Cheshire Oaks or the Trafford Centre, or a trip for the
whole family, Steam Packet Holidays has it covered.
FOOT
PASSENGER
FARES FROM
£18
For more details or to book call Steam
Packet Holidays on 645777.
PER PERSON
ITHOUT
EACH WAY W
TS
EVENT TICKE
GARY BARLOW
TOUR
SINCE I SAW YOU LAST
Liverpool
na,
Are
o
15 Apr 2014 - Ech
RHS CHEL
SEA
20th to 24th FLOWER SHOW
May 2014
#Prices
shown are from and based on
two people travelling in one vehicle
and sharing twin/double room. Event
tickets not included. Event information
correct at time of going to print.
2-NIGHT HO
TEL
BREAKS WITH
YOUR
CAR FROM JU
ST
£149
#
PER PERSON
The Isle of Man Steam Packet Company is proud to support the Island and its people
Once again we will be supporting many Island-based sports stars and organisations
over the coming 12 months, including motorcyclists Conor Cummins and Dan Kneen,
as well as a number of rising young stars such as Ozzey Madey, who competed in and
won the Thundersport Formula 400 Championship in 2013. We are also proud to be
supporting a number of other local sports people, including golfer Emma Harris, cyclist
Josh Knight and the Manx Youth Sailing Squad, all of whom travel regularly to compete
in the UK and beyond. We wish all of our sporting stars a successful 2014.
As we do each year, the Steam Packet Company has planned an extensive campaign to
market the Isle of Man as a destination for those living in the UK and Ireland, which we
hope will attract visitors to events throughout the year, such as Island of Culture and,
of course, our major sporting events like the TT, Festival of Motorcycling and Southern
I00, which we are delighted to be sponsoring for the 15th successive year.
This year our marketing campaigns will cover print and digital media, including magazine
supplements in The Telegraph, Guardian, The Times and The Observer, specialist
magazines such as Country Walking and BBC Countryfile, general interest publications
such as Saga magazine, popular websites and leading social networks.
Marketing and Online Manager Renée Caley said: ‘The next 12 months promise to be
memorable for the Island. The arts, cultural and sporting scenes in the Island are
becoming busier and busier year-on-year, so much so that it’s rare these days to find a
weekend without a fantastic event taking place!
‘Bookings for the TT, Festival of Motorcycling and Southern 100 are up on previous
years for this time of year and it all bodes well for what should prove to be a superb
2014 for the Island.’
Heysham: No 02:15 on 12/01, 02/02, 02/03, 23/11, 21/12, 25/12, 26/12, 28/12,
01/01/15 & 04/01/15.
No 14:15 on 25/12. 02:15 becomes 02:45 on 03/11. 02:15 becomes 00:45 on
04/11. 02:15 becomes 01:30 on 05/11 & 04/12. 02:15 becomes 03:30 on 03/12.
14:15 becomes 13:00 on 27/03. 14:15 becomes 13:45 on 04/11.
28th March to 20th May & 8th September to 2nd November 2014
May
Wed 02 Sat 05 Sun 06 Tue 08 Wed 09 Fri 11 Sat 12 Sun 13 Tue 15 Wed 16 Sat 19
Belfast Dublin Belfast Dublin Belfast Belfast Dublin Belfast Dublin Belfast Belfast
07:00 19:30
07:00 19:30 07:00 07:00 07:00 07:00 19:30 07:00 07:00
Sun 20 Tue 22 Wed 23 Sat 26 Sun 27 Tue 29 Wed 30
Dublin Belfast Dublin Dublin Belfast Dublin Belfast
07:00 07:00 07:00 19:30 07:00 07:00 07:00
Heysham
Liverpool
Please check
our Timetables
page at
Wed 03 Thu 04 Sat 06 Wed 10 Sat 13 Sat 20 Sat 27
www.steam-packet.com/Timetables
for
latest
Belfast
Dublin the
Belfast Belfast
Belfast Belfast Belfast
07:00 07:00 19:30 07:00 19:30 19:30 19:30
timetable information. You will be able to select
the route/date range you are interested
and
then
To Douglasin
from
Ireland
Wed 16 Fri 18 Sun 20 Sun 20 Wed 23 Sun 27
print or save the timetable.
Dublin Belfast Belfast Dublin Belfast Belfast
Heysham: No 08:45 on 05/10. 08:45 becomes 08:00 on 19/05 & 20/05. No
19:45 between 29/04 to 20/05. No 20:00 between 03/05 to 20/05 or 29/03,
19/04,13/09, 20/09, 27/09, 04/10 & 25/10.
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
11:15 & 19:15
19:15
19:15
19:15
11:15 & 19:15
11:15 & 19:15
19:15
Liverpool: No 11:15 Between 29/04 to 20/05 & 23/09 to 02/11. No 19:15 on
18/04, 21/10, 22/10, 28/10 & 29/10. Extra 11:15 on 17/04, 22/04 & 24/04.
Heysham: No 02:15 between 30/04 to 20/05 & 30/03, 20/04, 14/09, 21/09,
28/09, 05/10 & 26/10. 02:15 becomes 01:30 on 28/03 & 25/04. 02:15 becomes
01:45 on 29/04. 02:15 becomes 02:45 on 03/11. No 14:15 on 05/10. 14:15
becomes 12:00 between 29/04 to 20/05. No 12:00 on 07/05 & 13/05.
To Douglas from
Heysham
07:30 & 15:00
15:00
15:00
07:30 & 15:00
07:30 & 15:00
07:30 & 15:00
15:00
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 20:00
08:45 & 19:45
Liverpool: No 07:30 on 03/07, 11/07 & 04/09. Extra 07:30 on 10/08, 19/08 &
02/09. 07:30 becomes 06:00 on 21/08. 07:30 becomes 07:00 on 22/08. 07:30
becomes 06:30 on 29/08. 15:00 becomes 16:00 on 10/06 & 11/06. 15:00
becomes 15:30 on 14/08 to 17/08, 22/08 & 29/08. 15:00 becomes 16:30 on
18/08 to 20/08, 23/08 to 28/08 & 30/08. 15:00 becomes 14:30 on 21/08.
Heysham: No 20:00 on 14/06, 28/06, 05/07, 12/07, 19/07, 26/07, 02/08, 09/08,
16/08 & 06/09.
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Liverpool
Heysham
11:15 & 19:15
19:15
19:15
11:15 & 19:15
11:15 & 19:15
11:15 & 19:15
19:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
Liverpool: No 11:15 on 03/07, 11/07 & 04/09. Extra 11:15 on 10/08, 19/08 &
02/09. 11:15 becomes 10:30 on 21/08. 11:15 becomes 11:30 on 22/08 & 25/08.
11:15 becomes 12:00 on 23/08. 11:15 becomes 10:15 on 29/08. 19:15 becomes
20:00 on 10/06, 11/06 & 22/08. 19:15 becomes 20:30 on 14/08 to 20/08, 23/08
to 28/08 & 30/08.
Heysham: No 02:15 on 15/06, 29/06, 06/07, 13/07, 20/07, 27/07, 03/08, 10/08,
17/08 & 07/09.
CAR SPECIAL OFFERS
01:00
Sun 25 Tue 27 Thu 29 Fri 30
Dublin Belfast Larne Larne
11:30 09:30 23:59 23:59
10:45
10:45
10:45
Wed 07 Tue 13 Wed 21
Belfast Belfast Belfast
10:45
10:45 10:45
Sun 01 Mon 02 Tue 03 Wed 04 Fri 06
Belfast Larne Dublin Larne Larne
15:00 23:30 22:00 23:30
23:30
Sat 07
Larne
23:30
Tue 01
Dublin
10:45
Wed 02 Sun 06 Sun 06 Tue 08 Wed 09 Fri 11 Sun 13 Sun 13 Tue 15 Wed 16 Sun 20
Belfast Dublin Belfast Dublin Belfast Belfast Dublin Belfast Dublin Belfast Belfast
10:45 01:00
10:45 01:00 10:45 10:45 10:45 10:45 01:00 10:45 10:45
10th June to 7th September 2014
Liverpool
18:45
Sat 20 Sat 27
Dublin Dublin
19:30 19:30
Tue 10 Wed 11 Sun 15 Tue 17 Wed 18 Sun 22 Tue 24 Wed 25 Sun 29
Belfast Dublin Belfast Dublin Belfast Belfast Dublin Belfast Belfast
10:45 10:45 10:45 10:45 10:45 10:45 10:45 10:45 10:45
TT Period 21st May – 09th June 2014. Visit STEAM-PACKET.COM for details
From Douglas to
10:45
May
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
New Year 2014
Spring 2014
10/01/14 - 28/02/14 01/03/14 - 20/05/14
Sun 20 Tue 22 Wed 23 Sun 27 Sun 27 Tue 29 Wed 30
Dublin Belfast Dublin Dublin Belfast Dublin Belfast
10:45 10:45 10:45 01:00 10:45 10:45 10:45
Aug
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 20:00
08:45 & 19:45
Sun 03 Tue 05 Wed 06
Belfast Dublin Belfast
07:00
07:00 07:00
Sat 09 Tue 12 Wed 13 Sat 16 Sun 17 Wed 20 Sun 24 Tue 26 Wed 27 Sun 31
Belfast Dublin Belfast Belfast Dublin Belfast Belfast Belfast Dublin Belfast
07:00
19:30 07:00 07:00 19:30 07:00 07:00 07:00 07:00 07:00
Heysham
Liverpool: No 07:30 Between 29/04 to 20/05 & 26/09 to 02/11. 07:30
becomes 10:00 on 27/09, 04/10, 11/10, 18/10, 25/10 & 01/11. Extra 07:30 on
17/04, 22/04 & 24/04. No 15:00 on 18/04, 27/09, 04/10, 11/10, 18/10, 21/10,
22/10, 25/10, 28/10, 29/10 & 01/11.
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Tue 01
Dublin
07:00
June
07:30 & 15:00
15:00
15:00
15:00
07:30 & 15:00
07:30 & 15:00
15:00
Tue 10 Wed 11 Sun 15 Tue 17 Wed 18 Sun 22 Tue 24 Wed 25 Sun 29
Belfast Dublin Belfast Dublin Belfast Belfast Dublin Belfast Belfast
07:00 07:00 07:00 07:00 07:00 07:00 07:00 07:00 07:00
Sep
Liverpool
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
To Douglas from
Sat 07 Sun 08
Larne Larne
03:00 03:00
Apr
From Douglas to
Sun 01 Tue 03 Tue 03 Thu 05
Belfast Larne Dublin Larne
09:45 03:00 18:00 03:00
July
14:00
14:00
Sun 25 Tue 27 Fri 30 Sat 31
Belfast Belfast Larne Larne
07:00 05:00 03:00 03:00
July
Heysham: No 08:45 on 25/12. No 19:45 on 24/12, 25/12 & 31/12. No 20:00
on 11/01, 01/02, 01/03, 22/11, 20/12, 27/12 & 03/01/15. 08:45 becomes 08:00 on
27/03. 19:45 becomes 19:30 on 03/11.
.
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15 & 14:15
02:15
02:15
Wed 07 Tue 13 Wed 21
Belfast Belfast Belfast
07:00
07:00 07:00
Dec
08:00
08:00
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Wed 16 Fri 18 Sat 19 Sun 20 Wed 23 Sun 27
Dublin Belfast Belfast Dublin Belfast Belfast
07:00 15:00 19:30 07:00 07:00 07:00
Sun 03 Tue 05 Wed 06
Belfast Dublin Belfast
10:45
10:45 10:45
Sun 10 Tue 12 Wed 13 Sun 17 Sun 17 Wed 20 Sun 24 Tue 26 Wed 27 Sun 31
Belfast Dublin Belfast Belfast Dublin Belfast Belfast Belfast Dublin Belfast
10:45
01:00 10:45 10:45 01:00 10:45 11:45 11:45 10:45 10:45
Wed 03 Thu 04 Sun 07 Wed 10 Sun 14 Sun 21 Sun 28
Belfast Dublin Belfast Belfast Belfast Belfast Belfast
10:45 10:45 01:00 10:45 01:00 01:00 01:00
Sun 21 Sun 28
Dublin Dublin
01:00 01:00
Dec
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
08:45 & 19:45
20:00
19:45
Heysham
Sep
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Liverpool Birkenhead
Aug
To Douglas from
Heysham
Liverpool Birkenhead
June
From Douglas to
From Douglas to Ireland
Apr
13th January to 27th March 2014 & 3rd November 2014 to 10th January 2015
This timetable provides a summary of scheduled services. Due to planned maintenance requirements and
other operational reasons, sailings on a particular day may vary. Please check online at STEAM-PACKET.COM
or with our reservations team on 661661 at time of booking.
Summer 2014
12/06/14 - 08/09/14
Autumn 2014
09/09/14 - 10/01/15
Weekend
Supplement**
Per Vehicle
Midweek (Mon - Thu)
3 Day Return Offer*
Car + 2 Each way from
-
£66
-
£66
-
5 Day Short Break Offer^
Car + 2 Each way from
£66
£87
£97
£87
£15-£20
Any Length Special Offer
Car + 2 Each way from
£76
£106
£118
£106
£24-£32
Starlight Offer †
Car + 4 Each way from
-
£131
£138
£131
£15-£20
Day Trip Offer
Car + 4 Each way from
£68
£86
£91
£86
£0-£15
For more information and to book online visit STEAM-PACKET.COM
Terms and conditions apply and subject to availability. All fares shown are online prices at STEAM-PACKET.COM, supplements of £7.50 per passenger and £15 per vehicle apply for telephone and in person bookings. All prices subject to alteration and include all fuel surcharges and taxes applicable at
time of publication. All fares are “From” fares, prices vary over time and sailing to sailing. All Car Offers must be booked at least 48 hours in advance and all Foot Passenger Offers must be booked 24 hours in advance. Details of maximum standard fares and sailing tariffs are published on STEAMPACKET.COM and are available on request. For payment by credit card a fee of £3 applies per transaction not per person.
Kids Go Free Offer: Valid for travel between 08.07.14 – 04.09.14. Heysham and Liverpool routes: mid week only – Tuesday to Thursday. Belfast and Dublin routes: all scheduled sailings. Child = 4-15 years (infants under 4 years travel free). Not to be used in conjunction with any other offer.
Foot Passenger Offer: Valid for travel until 10.01.15. Weekend Supplement of £3.50 for Friday, Saturday and Sunday travel. Bicycles are carried free of charge when accompanied by a fare paying foot passenger.
Car Offers: *Journeys must be completed within 3 days - day of outward sailing counts as day 1. Return sailing must commence on or before day 3. ^Journeys must be completed within 5 days - day of outward sailing counts as day 1. Return sailing must commence on or before day 5. **Per single leg
crossing for Friday, Saturday and Sunday travel (excluding Belfast and Dublin for Car Special Offers) †Both your outward and return journeys must be scheduled to depart between 18:00 and 03:00 hrs.
RESERVED SEATING
AND CABINS
HOW TO BOOK
Online:
We offer some great discounts when you
book on our website STEAM-PACKET.COM
• There is a discount of £7.50 per passenger
and £15 per vehicle. Standard Fares are even
discounted by up to 2% when booked at
STEAM-PACKET.COM
SAVE B
Y
BOOKI
NG
ONLIN
E!
• Over 900,000 offer seats are available during 2014
Reservations and Enquiries Call:
Isle of Man - 661661 • International - +44 (0)8722 992992*
*Calls to this number are charged at 10 pence per minute including VAT from a BT landline,
calls from other networks and mobile operators may vary.
Don’t forget, you can relax in the Niarbyl Lounge with
reserved seating for just £3 each way, or to make
your trip that little bit more special, why not join us in the
Premium Lounge, where you can enjoy a higher level of
comfort, convenience and service for just £17 each way.
For extra privacy, and the chance to catch 40 winks so you
arrive refreshed, try one of our four-berth cabins on Ben-my-Chree.
Your en-suite private cabin includes TV, complimentary Wi-Fi and tea and coffee making
facilities, plus in-cabin service for meals. Standard cabins on Ben-my-Chree start from just £49
each way. Or why not sample a little luxury in one of Ben-my-Chree’s Premium cabins.
Alongside all the benefits of a Standard cabin, the Premium cabins offer superior seating, a DVD
player, selection of DVDs, a selection of cold drinks and snacks, plus newspapers and magazines.
Prices start from £57 each way.
VERY COMPETITIVE!
At the Isle of Man Steam Packet Company, we are always eager to
hear customer feedback and are dedicated to providing the best
possible service for passengers. We recently conducted online
research into 2014 fare comparisons across the Irish Sea and found
that we remain one of the most competitive companies.
During 2014 the Steam Packet Company will be offering more than 900,000 special
offer seats and the vast majority of people travelling with us will benefit from these
special offers. Chief Executive Mark Woodward said: ‘We carry out onboard surveys
each year to ensure that the service we are offering to our passengers meets our
standards and their expectations. Our most recent survey confirmed that the majority
of passengers believe that our services offer value for money: (Fig 1).
Ferry Fare Comparisons 2014
21st-25th April 2014
Steam Packet Company
Route
Douglas-Liverpool
Car + 2 Return
£191
Mileage
142
Cost per mile
£1.35
Poole-Guernsey
£254
158
£1.61
Dover-Calais
£90
48
£1.88
Stena Line
Holyhead-Dublin
£254
124
£2.05
Irish Ferries
Holyhead-Dublin
£291
124
£2.35
Stena Line
Belfast-Cairnryan
£238
94
£2.53
Condor Ferries
P&O
Route
Car + 2 return
Mileage
Cost per mile
Poole-Guernsey
Douglas-Liverpool
£207
£196
158
142
£1.31
£1.38
Dover-Calais
£90
48
£1.88
Stena Line
Holyhead-Dublin
£264
124
£2.13
Irish Ferries
Holyhead-Dublin
£319
124
£2.57
Stena Line
Belfast-Cairnryan
£258
94
£2.74
Condor Ferries
Steam Packet Company
P&O
3.78%
How do you perceive this
to be value for money?
9.08%
Source: Onboard Survey 11 Feb 2013
to 02 Dec 2013. Sample Size: 1189
18.08%
Excellent
Ferry Fare Comparisons 2014
3rd-7th July 2014
Fig 1.
Good
29.02%
Average
Poor
40.03%
Very Poor
Based on online quotes 17/12/13 for the dates specified, daytime sailings
FANTASTIC RESPONSE TO OUR PHOTO COMPETITION
2014 TIM
ETABLES
SPECIAL OF
FERS
INCLUSIV
E HOLIDAY
S
We were so impressed with the pictures submitted, we’ve actually used
Congratulations to Robert Robinson, of
St Helen’s, whose photo of Peel Castle features many of those photos throughout the brochure and in this edition of
Steam Packet Times. You will be able to see more in future promotions.
on the front cover of our 2014 brochure.
In October, we launched a Facebook competition giving people the
chance to see their picture appear in our 2014 brochure (pictured
right). We received more than 500 entries from as far afield as Canada,
Australia, Switzerland and the USA.
There were many stunning images capturing the beauty of the Isle of
Man, and others featuring our vessels Ben-my-Chree and Manannan. It
really showed just what the Island has to offer to visitors and those of
us lucky enough to live here.
Chief Executive Mark Woodward said: ‘We are hugely grateful to
everyone that entered our competition and are so pleased that so
many people were interested in getting involved.
‘We are dedicated to promoting the Island as the perfect holiday
destination and we knew that there are many people, locals and
visitors, who are just as keen to let people know what a spectacular
place it is. This was the perfect opportunity for people to see their
photo in print and to help us encourage visitors to the Isle of Man
and boost its tourism industry.’
SAIL TO
ISLE OF M
HEYSHAM
. LIVERPOOL .
THE
AN
BELFAST
. DUBLIN
STEAM-P
ACKET.C
O
EST 1830
M
STEAM PACKET COMPANY TEAMS UP WITH PDMS
We recently made changes to our website and online
reservations system, with the ultimate aim of improving
the customer experience and future-proofing our system.
The website has now been transferred to Isle of Man-based PDMS, having previously
been managed by a UK agency.
Chief Executive Mark Woodward explained: ‘We are delighted to be working with
PDMS, a highly respected Isle of Man business with a strong reputation.
‘We now have an even more stringent security system in place to protect payments
made online. This is the first of many planned developments which will improve the
speed and reliability of our reservations system.’
USEFUL TRAVEL INFORMATION
1. BOOKING & PAYING
1.1 Passenger Descriptions
Adult = 16 to 59 years. Senior Citizen = 60+ years. Child = 4 to 15 years.
Infants under 4 years may travel free of charge but must be included in the
number of passengers when booking.
1.2 Private Vehicle Descriptions
Car = Up to 1.8 metres high. High Car = Over 1.8 metres high but within the
vessel limitation. Motorcycles with sidecars and trikes should be booked as
Motorcycle Sidecars. When booking motorhomes and vehicles with trailers you
must provide accurate details of height and length at the time of booking.
Vehicles in excess of the declared length / height / weight may be refused
shipment. If accepted the vehicle will be subject to surcharge.
1.3 Vehicle Deck Limitations
Please ensure that your vehicle adheres to the maximum limitations detailed. If
not, you may not be permitted onboard the vessel.
Manannan: (Liverpool route) Height: 3.4 metres. Length Single Vehicle: 6.5
metres. Vehicle towing trailer: 10 metres (5 metre towing vehicle and 5 metre
trailer). Width: 2 metres. Weight: 4 tonnes. Manannan can accommodate larger
vehicles on the Belfast, Dublin and Heysham routes although a 4 tonne weight
limit is in force on the Belfast route. In these circumstances contact must be
made with our Reservations Team on +44 (0) 1624 661661 to confirm
requirements prior to booking.
Ben-my-Chree: Height: 4 metres. Length: 18 metres. Width: 2.5 metres. The
Ben-my-Chree can accommodate larger vehicles, please contact our
Reservations Team on the number above to confirm requirements prior to
booking.
1.4 Vehicles with Low Ground Clearance
Drivers of vehicles with low ground clearance may not be able to travel on
some sailings due to tidal conditions and shore facilities. Please ensure that you
check with us before booking. We recommend travel on the Ben-my-Chree for
such vehicles.
1.5 When payment is due
Payment for all bookings is due at the time of booking unless we state
otherwise. We will be entitled to cancel bookings without notice if full payment
has not been received.
1.6 How to Pay
Payment may be made online by major credit or debit card. Payment may be
made in person by major credit or debit card, cash or by cheque. Bookings paid
for by credit card (Visa or MasterCard) are subject to a non-refundable charge
per booking. Bookings paid for using debit card will not incur a charge. Bookings
paid for by cheque must be paid at least ten working days prior to travel.
1.7 Online Fares
Special Offers shown in this brochure are online fares, which may only be
booked at STEAM-PACKET.COM. supplements of £7.50 per passenger and
£15.00 per vehicle apply for telephone and in person bookings. Please note
coaches / vans / freight cannot be booked online. For vans/freight reservations
please contact our Reservations Team on the number above to make your
booking or enquiry. For coach reservations please call +44 (0)1624 645 693.
1.8 Fuel Surcharge
We reserve the right to levy a fuel surcharge to reflect the changing costs of
marine fuel. Prices shown in this brochure include a fuel surcharge which is
reviewed every 3 months. Please visit STEAM-PACKET.COM for details.
1.9 Travel Lead Time
Travel must commence within 13 months of the booking date and any return
travel must be within 12 months of the outward travel date.
2. SPECIAL OFFER CONDITIONS
ALL SPECIAL OFFERS MUST BE PAID FOR IN FULL AT THE
TIME OF BOOKING. OFFERS ARE SUBJECT TO
AVAILABILITY AND RESTRICTIONS APPLY. FARE QUOTES
CAN ONLY BE GUARANTEED IF PAID FOR AT TIME OF
QUOTATION.
2.1 Vehicle Special Offers must be booked a minimum of 48 hours in advance.
Foot passenger Special Offers must be booked a minimum of 24 hours in
advance, all Special Offers are subject to availability.
2.2 Alterations to booked Special Offer fares are subject to an online
amendment fee of £5 per person, or offline amendment fee of £10 per person.
You must also pay any increase in the fare applicable.
No refunds or credits will be allowed.
2.3 Day trip outward and return journeys must be completed on the same day
(or the following day’s 0215 hrs sailing from Heysham).
2.4 Short Break Return: Journeys must be completed within 5 days – Day of
outward sailing counts as day 1, return sailing must commence on or before day 5.
2.5 Each Way Special Offer fares must be used as part of a return booking and
vehicles must travel in both directions to obtain this fare. If your outward and
return sailings are within two different Special Offer date periods (e.g. Summer &
Autumn), add the relevant each way fares together to calculate the amount
payable.
2.6 Starlight Offer: To qualify for the Starlight Offer, both your outward and
return journeys must be scheduled to depart between 1800 and 0300 hrs.
2.7 All Special Offers are subject to availability. Each Special Offer is subject to
specific terms and also the general Conditions of Carriage. In the event of a
conflict between these conditions and the Special Offer Conditions, the Special
Offer Conditions shall prevail.
3. STANDARD FARES
A discount of up to 2% is available when booked online. Standard fares are
fully flexible but amendments may be subject to a tariff change. Cancellation
charges apply.
Further details of maximum standard fares and sailing tariffs are published on
STEAM-PACKET.COM and are also available on request.
4. VANS/COMMERCIAL VEHICLES
All commercial vehicles (which includes vans) are subject to the prevailing
commercial rate and are not bookable online. However there is a concession to
passengers travelling in a commercial vehicle if travelling for a non-commercial
purpose. Conditions apply to this concession which must be agreed with us in
advance. For further details please contact our Reservations Team on the
number above to make your booking or enquiry. prior to making a booking.
Please note that if these conditions are not satisfied, we reserve the right to
charge commercial rates at the time of passage.
5. CHANGES/CANCELLATIONS
Changes to bookings may be made subject to availability and subject to the
conditions of the booking. Changes to a higher fare and any amendment fees
incurred must be paid for at the time of alteration.
Passengers who cannot travel should let us know as soon as possible before the
outward date of travel.
Please note that unused Special Offers will be cancelled immediately following
their scheduled departure time. No refunds or credits will be allowed against
these tickets. All Special Offers are non-refundable. Unused portions of day trip
fares are non-refundable and non-transferable.
Applications for refunds of standard fares only must be made in writing to the
Isle of Man Steam Packet Company Refunds Department, Imperial Buildings,
Douglas, Isle of Man, IM1 2BY and within 6 months of the outward travel date.
Cancellation charges will apply.
PLEASE NOTE THAT ALL FARES, FEES, VESSELS, PORTS
AND SAILING TIMES QUOTED MAY BE SUBJECT TO
ALTERATION / CANCELLATION.
Passengers should ensure they have appropriate insurance.
All bookings for travel are subject to the Conditions of
Carriage of Passengers and Luggage of the Isle of Man Steam
Packet Company Limited. The travel and other information
set out above forms part of the Conditions of Carriage,
available on our website (STEAM-PACKET.COM), and which
apply to any bookings for travel.
Information contained in this brochure was correct at time of print 06/01/14. Steam Packet Holidays: Subject to availability and Steam Packet Holidays Terms and Conditions apply.
STEAM-PACKET.COM
Various photographs are courtesy of visitbritain.com