RESIDENTIALResource

Comments

Transcription

RESIDENTIALResource
p11
Do you have the
entrepreneurial
spirit to succeed?
p16
What do you know about
curling? And we’re not
talking about your hair.
p20
Are you a broker?
Then, familiarize yourself
with the FIRPTA tax law.
RESIDENTIALResource
THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENTIAL PROPERTY MANAGERS
By providing
smokefree housing,
property owners and
managers can increase
revenue, decrease costs,
improve compliance
with state laws, and
improve your residents’
quality of life and health.
See page 8.
February 2014 ISSUE | 638 INDEPENDENCE PARKWAY, SUITE 100, CHESAPEAKE, VA 23320 USA | WWW.NARPM.ORG
IN THIS ISSUE February 2014
T he mi s sio n of t he N at io nal A s s o c i at io n of Re si dent i al Pr o p er t y M anag er s i s to sup p o r t p r of e s sio nal
and e t hic al p r ac t ic e s of r ent al ho me manag ement t hr oug h ne t wo r k ing , e du c at io n, and de sig nat io n .
FEATURE ARTICLES
p8
What’s Trending? Smokefree Multi-Unit Housing
Karen Blumenfeld, Esq., Executive Director of Global Advisors on
Smokefree Policy (GASP), explains how smokefree housing can
increase revenue, decrease costs, improve compliance with state
laws, and improve your residents’ quality of life and health.
p11
How to Succeed When Others Fail
Cary Efurd, MPM® RMP®, finds that mental fitness and alertness
play a big role in his 10 items to consider when promoting your
business and making yourself successful as an entrepreneur.
p16
2014 Past Presidents’ Charity Curling Event
Dave Holt, MPM® RMP®, has chosen the Special Olympics as
his charity this year. He asks you to join him “on the ice” for this
exciting fundraising opportunity. Better start studying the curling
vocabulary, so you can “rock!”
p20
Brokers, Do You Know To Which Transactions FIRPTA Applies?
Richard Hart, EA, CAA, President of Hart & Associates Tax Consulting
and Preparation Services, a NARPM® Affiliate Member, clarifies
The Foreign Investment in Real Property Tax Act of 1980 (FIRPTA),
a law affecting certain real estate transactions. He explains to which
transactions FIRPTA applies and how brokers should comply with it.
8
11
MONTHLY COLUMNS
16
p5
President’s Message
p6
From the Desk of the Executive Director
p12
Technology Matters
p14
Legislative Scoop
p15
Designation Classes
p18
Regional Communications
p22
Chapter Spotlight
p24
Membership Growth
p26
Ambassador Program
February 2014 Issue | Volume 25 | Number 2 | 3
Officers
Editorial Mission
Since 1989, the NARPM® news magazine has
been a key focal point for the organization. The
Residential Resource keeps members up-to-date
on association events, and provides valuable
industry advice and insight. NARPM® members
receive the Residential Resource as part of their
membership, included in their annual dues.
The Residential Resource is published monthly,
with one combined issue for October/
November. Articles can be submitted by e-mail
to [email protected] Items mailed in for
publication cannot be returned. Address changes
may be forwarded to NARPM® National. The
Communications Chair and Graphic Designer
reserve the right to edit or refuse all publications
for content and selection.
Copyright © 2014 National Association of
Residential Property Managers. All rights reserved.
Materials may not be reproduced or translated
without written permission. E-mail [email protected]
narpm.org for reprint permission.
Statements of fact and opinion are the
responsibility of the authors alone and do not
imply an opinion on the part of the officers, staff
or members of NARPM®. Any legal matters or
advice mentioned herein should be discussed
with an attorney, accountant or other professional
before use in a particular state or situation.
NARPM® does not endorse any advertisement in
this publication. All readers are responsible for
their own investigation and use of the products
advertised.
The Residential Resource is designed for
the members of the National Association of
Residential Property Managers by Organization
Management Group, Inc. in Chesapeake, Virginia.
(www.managegroup.com)
NARPM® National
638 Independence Parkway, Suite 100
Chesapeake, VA 23320
P: 800-782-3452
F: 866-466-2776
www.narpm.org
An award-winning publication, the Residential
Resource has won a 2009 & 2007 APEX Award
of Excellence, a 2006 Gold MarCom Creative
Award, and a 2006 Communicator Award of
Distinction for Print Media.
4 | February 2014 Issue | Volume 25 | Number 2
Stephen Foster, MPM RMP CCIM®
President
[email protected]
210-340-1717
®
®
Andrew Propst, MPM® RMP® CPM®
President-Elect
[email protected]
208-377-3227
John R. Bradford, III, MPM® RMP®
Treasurer
[email protected]
704-334-2626
James Emory Tungsvik, MPM® RMP®
Past President
[email protected]
253-852-3000
Regional Vice Presidents
Leeann Ghiglione, MPM® RMP®
[email protected]
206-286-1100
Richard Vierra, RMP®
[email protected]
808-293-6436
Steve Schultz, RMP®
[email protected]
520-780-7888
Deb Newell, MPM® RMP®
[email protected] / [email protected]
952-808-9700
Bart Sturzl, MPM® RMP®
[email protected]
512-693-4772
Elizabeth Morgan, MPM® RMP®
[email protected]
727-849-9400
Committee Chairs
Tracey Norris, MPM® RMP®
Communications
[email protected]
830-625-8065
Chrysztyna Rowek Perry, MPM® RMP®
Professional Development
[email protected]
360-698-3829
Kellie Tollifson, MPM® RMP®
Member Services
[email protected]
425-485-1800
Heidi Hartman, MPM® RMP®
Governmental Affairs
[email protected]
360-535-8104
John R. Bradford, III, MPM® RMP®
Finance
[email protected]
704-334-2626
James Emory Tungsvik, MPM® RMP®
Nominating
[email protected]
253-852-3000
NARPM® National
Gail S. Phillips, CAE
Executive Director
[email protected]
Tiffany Jones
Education Manager
[email protected]
Alice Baldwin Longo
Member Services Director
[email protected]
Patricia Hartline
Communications, Graphic Designer
[email protected]
Cathy Spruiell
Member and Chapter Support
[email protected]
Carla Earnest, CMP
Conferences & Conventions Coordinator
[email protected]
Andrew Sinclair
Governmental Affairs Director
[email protected]
Lisa Nixon
Advertising Sales Rep (Print/Electronic Media)
[email protected]
President’s Message
“I want to tie the “Foundation” theme to our
professional side and use architecture to give
you an example of how one might approach
their business.”
Howdy NARPM®!
Make sure you plan to come to the
Broker/Owner Retreat at the Bellagio in
Las Vegas this month on February 24-26,
2014. This event is about members
teaching members and is one of our most
popular. I hope to see you there.
In the January issue, I talked about the
“Foundation” theme for 2014. I mentioned health as the main building block
to the foundation of our lives. If you are
curious about how what we eat affects
this building block, watch the documentary “Forks Over Knives” that advocates a
low-fat, whole-food, plant-based diet as a
means of combating a number of diseases.
It might spur you on to further study, as it
did me.
I want to tie the “Foundation” theme to
our professional side and use architecture
to give you an example of how one might
approach their business. When a client
approaches an architect with the intent of
having a building designed and built, the
method many architects use is based on a
process that involves six steps. These steps
are as follows: Programming, Schematic
Design, Design Development, Construction Documents, Negotiating, and Construction. How, you are probably asking,
does this apply to property management?
We may use many of these steps in
each phase of our business.
During the programming step, the architect meets with the client and they discuss
the client’s wants, needs, physical param-
eters, budget, and timeline. They come
up with an agreed upon scope of work,
approximate cost, and time to completion.
Look back in time at your business. If you
were to begin today, the Broker/Owner
would set the number of units you want
to manage to create the income stream
needed to satisfy the economic needs and
existence of the business. You would also
determine the type of management style
you want to use, whether it is portfolio,
departmental or a hybrid.
In the schematic design step, the architect explores this scope of work to come
up with spatial relationships of areas
needed to meet the client’s needs. They
look at the physical relationship of these
areas to determine the most efficient
workflow. Finally, they produce rough
drawings to help determine the appearance of the structure. The Broker/Owner
would create a rough business plan that
would look at the number of employees
needed, how the business would be capitalized, and how business clients are to be
obtained.
Through the design development step,
the architect is finalizing the various room
sizes and locations, developing specifications for materials and finishes, and
reviewing the legal aspects of the building
via building codes. The architect then
coordinates development of the building
with structural, civil and mechanical
engineers. The Broker/Owner is determining the size of office space they would
need, reviewing the property codes and
licensing laws that affect the business, and
developing policy and procedures.
During the construction documents
step, with the client’s approval, the architect prepares the working drawings and
specifications, and may also help with the
bidding documents. The Broker/Owner
completes the business plan, completes
the policy and procedures, decides on
an office size and layout, and obtains the
required licenses.
Lastly, during the negotiating and construction steps, the client chooses and
hires a contractor. The architect may be
involved with the bidding process, as well
as the agreement between the client and
the contractor. During the negotiating
part, the Broker/Owner seeks to lease
or purchase the office space needed to
house the business. Then, you must lease
or purchase the furniture and equipment
needed and hire staff to operate the business. I consider the construction process
to be the operation of the business, as it is
ever developing and changing.
In conclusion, you can look at each
of these six steps individually and divide
Continued on page 9 “Pres Message”
NARPM®’s Foundation by President Foster
My recogniton this month goes to all those
NARPM® members who have given their
time and dedication to serve as chairs and
vice chairs for our national committees.
Thank you!
Stephen D. Foster, MPM® RMP®
2014 NARPM® President
February 2014 Issue | Volume 25 | Number 2 | 5
From the
Desk
of the
Executive Director
Gail S. Phillips, CAE
The volunteers
have been hard
at work, putting together
events that will
allow time for
education and
networking.
In Virginia, the deep freeze is upon us. I am
looking forward to February as we kick off the
first spring events, and I hope to see you at one
of them. Have you been online to check out the
details of all the regional events that are planned?
The volunteers have been hard at work, putting
together events that will allow time for education and networking. Make sure you check out
the details at http://www.narpm.org/conferences/
regional-conferences/index.htm. Remember to
make your hotel reservations early, before cut off
dates arrive, and you end up paying more.
If you are a chapter leader, make sure you
attend the leadership training that is being presented at all the regional events, with the exception of Pacific Southwest. The course has been
modified in 2014 and will deal with what to do
as a leader and setting goals to help you run your
chapter. I think you will find this course very beneficial as it will be conducted by the NARPM®
leadership.
In 2013, NARPM® closed a fundraising effort
for members in Colorado who experienced severe
damage to properties. The funds that were raised
from this effort enabled NARPM® to send some
assistance to Gene and Linda Whannel with Range
Property Management and Judy Lorenz. We ask
that you keep them in your thoughts as they continue to rebuild their homes and businesses.
Did you hear that NARPM® reduced the costs
for online only education courses? This means that
any course that is not also offered as a classroom
course can be taken online for $99. Go to http://
www.narpm.org/education/online.htm and sign
up for the HR: Start to Finish and the soon-to-
6 | February 2014 Issue | Volume 25 | Number 2
be-released Finance and Property Management
course. Check out all the classes that are offered.
Your chapter gets a rebate for all classes that are
taken by members of their chapter.
Planning is underway for the Presidents’ Charity
Event to be held at the 2014 Convention in
Minnesota. Curling is the event chosen by Past
President Dave Holt, MPM® RMP®. Curling is
an Olympic event and, with that in mind, Special Olympics was chosen as the Past Presidents’
charity of choice. Sign up early, as the event will
be a huge success and don’t forget to make your
donation to help Special Olympics!
You will be seeing the beginning of the free
monthly webinars. Watch your emails for details
and program schedules. The NARPM® partner,
Rent Manager®, will be sponsoring these events
and we know you will enjoy the education they
bring to you. If you miss the email reminders, you
can keep up to date with the scheduled events
at http://www.narpm.org/about/echapters. Along
with these webinars, AppFolio will be offering
members a free session on Tuesday, February 11 at
11 am pacific, 12 (noon) mountain, 1 pm central,
and 2 pm eastern time. Check out the website for
details.
Another month comes to a close. Stay warm
and be safe, and I hope to see you in the next few
months! 
Gail S. Phillips, CAE
NARPM® Executive Director
2014 EVENTS
Personal, professional and company growth are the direct results of NARPM® at the grassroots level of our chapters.
It’s where the core energy of NARPM® resides, and the conferences organized by the local chapters are key to many of
the National Association’s accomplishments. The NARPM® Broker/Owner Retreat is for Designated Brokers, Company
Owners, Regional Managers, and major decision makers. You won’t want to miss our 26th Annual Convention in
Minneapolis where you will continue to learn about NARPM®’s foundation.
Event
DateHotel
City
Central Regional
February 6-7
Omni Austin Hotel at Southpark
Austin, TX
Broker/Owner Retreat
February 24-26
Bellagio
Las Vegas, NV
Pacific Southwest Regional February 27
Bellagio
Las Vegas, NV
Eastern Regional
April 24-25
Holiday Inn Inner Harbor
Baltimore, MD
Northwest Regional
May 16-17
Embassy Suites Washington Square Portland, OR
26th Annual Convention
October 22-24
Hyatt Regency
Minneapolis, MN
For registration information and more details on these and other upcoming association events,
check out the NARPM® website at http://www.narpm.org/conferences/conferences.htm
THE
Foundation
OF PROPERTY MANAGEMENT
Credits for photos
in circles. Top left:
The Bellagio, Top
right: Visit Baltimore,
Bottom left: ACVB/
Jean-Michel Dufaux,
Bottom center: Mall
of America, Bottom
right: Portland CVB.
February 2014 Issue | Volume 25 | Number 2 | 7
What’s Trending?
Smokefree Multi-Unit Housing
Karen Blumenfeld,
Esq., is Executive Director
of Global Advisors on
Smokefree Policy (GASP), a
nonprofit with a mission to
promote tobacco-free lives.
Her 20+ years of experience include expertise in
smokefree housing. She
provides extensive technical assistance to property
developers, managers and
residents. Karen presented
at the National Healthy
Housing Conferences and
the NJ Governor’s Conference on Housing, and
provided resources to the
Property Owners Association
of New Jersey.
How can multi-unit housing (MUH) property
owners reduce operating expenses and create a
healthier, greener environment for their tenants and
employees? By implementing 100% smokefree policies for their MUH properties. It’s the newest trend in
both affordable and market rate MUH.
Global Advisors on Smokefree Policy (GASP) is a
New Jersey-based nonprofit organization that provides educational resources on smokefree MUH to
property owners, managers, developers and residents. GASP provides technical assistance to property
owners, managers and developers who want to create
a smokefree policy for their buildings and outdoor
property. While we provide assistance, GASP also
tracks smokefree multi-unit housing in the state,
which is a resource for tenants in search of smokefree
MUH in New Jersey, and can drive business to the
listed smokefree MUH properties. We also provide
help to resolve situations where second-hand smoke
is migrating into private units or common areas of
MUH, whether from outdoors or another private unit.
Approximately 85% of New Jersey adults are
unit rehab costs provided to the Northwest TobaccoFree Partnership showed that while a non-smoking
unit might cost $560 to rehab, a smoking-permitted
unit’s rehab could be expected to cost $3,515.
Smokefree MUH policies can result in less strain on
ventilation systems, reducing the need for expensive
repairs and labor costs, and may lower energy costs.
Smoking is the #2 cause of MUH fires, so some 100%
smokefree properties may be eligible for discounts on
property/casualty insurance. Making outdoor MUH
property smokefree as well helps reduce the fire risk
to plants and shrubs, lowers outdoor maintenance
costs by decreasing the quantity of tobacco litter, and
provides healthful environments for tenants to enjoy
the outdoor premises.
Loan, grant and tax-credit applications may offer
points for 100% smokefree policies, as do some
green building and green management programs. For
example, the Enterprise Green Communities application awards nine optional points for implementation and enforcement of a no-smoking policy in all
common and individual living areas and outdoors
Smokefree policies can increase your property values
and add a premium to rental rates. . .
nonsmokers, so demand for smokefree housing is
high. Smokefree policies can increase your property
values and add a premium to rental rates, since nonsmoking tenants perceive 100% smokefree MUH as
an amenity and a health necessity. Furthermore, thirdhand smoke, the residue left behind by first- and secondhand smoke that smells like stale smoke, can be
a deal breaker for many prospective tenants, particularly families and individuals suffering from chronic
diseases made worse by exposure to these toxins.
Cost savings are a key driver to MUH going smokefree. Drastically reducing unit rehabilitation costs and
time can shorten turnaround for re-renting a unit, all
of which improves the bottom line. A UCLA School of
Medicine study published in the American Journal of
Public Health in 2011 found that that units in which
smoking was permitted had average smoking-related
expenses of $5,000. Similarly, a breakdown of typical
8 | February 2014 Issue | Volume 25 | Number 2
within 25 feet of all residential projects.
Check with your state’s finance mortgage agency
to see if their Qualified Tax Allocation Plan, or QAP,
provides financial incentives for smokefree housing
policies, as do Arizona, California, Maine, Minnesota,
New Hampshire, Vermont and the cities of Minneapolis and St. Paul in Minnesota. New Jersey’s QAP
does not yet offer this tax credit, but we are hopeful
that next year the state will consider amending its
QAP to offer a smokefree housing incentive that’s a
win-win for property owners’ bottom line and residents’ health.
In addition to the costs savings and financial benefits of smokefree MUH, some MUH property owners
and managers are instituting 100% smokefree MUH
policies in anticipation of future changes in the law
intended to protect MUH residents from second- and
third-hand smoke. An April 2011 article in UNITS
October 22 - 24, 2014
d
ct
21
.
Hyatt Regency
Minneapolis, MN
the
Foundation
Of property
management
February 2014 Issue | Volume 25
Ba
c
by kgro
u
Gr
eg nd p
h
Be
nz oto
.
pro
vid
e
them into six steps of their own. There are many
different methods to plan. This is one that the
architectural profession has come to teach and use.
I hope this gives each of you a little insight into
my thought process and some of the reasons for
choosing “Foundation” as this year’s theme. 
Save the date...
du
cat
ion
cla
sse
sb
eg
*P
in
reOc
Co
t2
nv
0.
en
tio
na
cti
vit
ies
be
gin
O
Continued from page 5 “Pres Message”
NARPM® 2014
Annual Convention
and Trade Show
*E
Magazine reported that management companies are
implementing smokefree policies “…to stay ahead of
the curve, as many industry experts predict government-mandated non-smoking standards for the multifamily housing industry in the next five to ten years.”
Since 2006, the New Jersey Smoke-Free Air Act
(SFAA) requires that all indoor common areas in
multi-unit housing be smokefree (NJSA 26:3D-57).
Smoking at outdoor areas is also prohibited if smoking
in those areas results in smoke entering indoor
common areas at any time (NJAC 8:6-2.3(a)). Moreover, the 2007 New Jersey Department of Health
Rules authorized by the SFAA give establishments
permission to set restrictions on smoking greater than
those required by the SFAA (NJAC 8:6-2.1(c)).
Offering a smokefree MUH environment is an
opportunity to provide a healthier living space for
residents and employees, especially children, the
elderly, and those with chronic diseases. Federal
agencies are encouraging such policies. HUD has
issued several notices in the recent years recommending that individual HUD properties institute
smokefree policies. The U.S. Centers for Disease
Control & Prevention also supports 100% smokefree
policies for public, affordable and market rate MUH.
Leading the pack are some states, counties and towns
across the USA that are enacting laws and policies
to prevent residents and MUH workers from being
exposed to second- and third-hand smoke.
Of the approximately15% of adults who smoke,
70% want to quit and find that smokefree environments help them quit. Providing smoking cessation
resources to tenants who smoke can help them quit
smoking, which may improve their health and aid in
compliance with a smokefree MUH policy. The New
Jersey State Department of Health offers a free Quitline service to help adult smokers quit at 1-866-NJSTOPS. Other free smoking cessation resources are on
the GASP website at www.njgasp.org/quit-tobacco.
htm. Smokefree environments can also discourage
children from starting to smoke.
By providing smokefree housing, property owners
and managers can increase revenue, decrease costs,
improve compliance with state laws and improve
your residents’ quality of life and health.
Interested in your MUH going smokefree? Visit
GASP’s website at www.njgasp.org and contact us
at [email protected] or (908) 273-9368 for more
information and resources. Contact GASP with your
MUH information and we’ll be happy to add that to
GASP’s smokefree MUH tracking list for prospective
residents.
Residential Resource Note: Please check your
state’s policies on smokefree housing laws and
incentives. 
| Number 2 | 9
Document damages with photos
and attach to inspection report
View directions to the
next property via the app
Take photo and make note of
broken blind; automatically syncs
with Propertyware record
Receive alert about
schedule change
Take the Easy Route to Inspections
Don’t have your inspection team waste valuable time
checking into the office for assignments and updates.
The Propertyware Mobile Inspections app gives them
the information and freedom to spend more time
onsite with capabilities like:
• View and schedule inspections
• Add unlimited photos and notes
• Get directions to the next property
Make inspections hassle-free for everyone
and boost productivity.
Android Version
Now Available!
Call 1-877-325-1816 to learn more or
visit us online at www.propertyware.com.
www.propertyware.com | 360 Third Street, Suite 450, San Francisco, CA 94107 | 415-455-2400
©2013 RealPage, Inc. All trademarks are the property of their respective owners.
10 | February 2014 Issue | Volume 25 | Number 2
How to Succeed
When Others Fail
There is a quote I have Scotch taped on the veneer
panel of my desk near my computer screen. I look at
it often, especially when I want to blame someone
else for a problem I am trying to solve. It reads, “I got
myself into this mess, and it’s up to me to get myself
out. I’ll observe my actions, my thoughts, my feelings, and then I’ll look for a solution. I’ll seek advice
if necessary, but I know it’s not up to an advisor to
overcome my problems; it’s up to me.”
There is a lot of mental fortitude that is required
of any entrepreneur. Mental fitness and alertness is
more important than physical fitness when it comes
to running a business and succeeding in anything,
be it getting through the first grade or graduating at
the top of the class of an Ivy League college. Even
the physically fit athlete relies on mental fitness and
alertness for success.
I sat next to a man at breakfast this morning who
had been stricken with polio at the age of four. He
proceeded to graduate from a top-notch school,
passed the bar exam, married, raised a family and
2.
3.
4.
5.
6.
ceeding. Live with enthusiasm and focus on
delivering quality service.
Accept that you are not the smartest person
in the world, and hang around people who
are smart in the field of your entrepreneurial
endeavor.
Find people to do what you can’t do well and
find people that will do what you don’t enjoy
doing. Let these people do their special work
for you.
There is an attitude that goes along with having
people do the work you can’t do well and the
work you don’t want to do. Its essence stems
from a vision of seeing and treating these
special people as working with you, and not
working for you.
Seeing to it that everyone works in one accord
for the common good, is the successful entrepreneur’s greatest accomplishment.
The entrepreneur’s attitude and knowing that
people are the most important elements of
Mental fitness and alertness is more important
than physical fitness when it comes to running a business
and succeeding in anything. . .
has enjoyed a successful career for over 40 years.
He didn’t lay down his spirit of enthusiasm for life
just because he couldn’t walk and run like everyone
else. He saw that it was up to him to overcome his
problems. He did and does.
I know people who are better at a lot of things
than I am. For example, I perform poorly when it
comes to accounting, web production, and social
media, and to tell the truth, I perform poorly at
much of what it takes to operate my business successfully. For the things that I am not good at, I hire
people to do them for me.
Here are 10 things that will make you successful as
an entrepreneur.
1. B
e an educated risk taker in a field of great
interest to you and become passionate about suc-
Cary Efurd, MPM®
RMP®, is president of Efurd
Properties, CRMC®, and the
family of companies, Efurd
Maintenance and Efurd
Realty. Cary began his career
in property management
in 1998. Efurd Properties, becoming a CRMC®
company in 2010, was
established in 2005, with
management of a $600.00
a month 1 bedroom condo.
Efurd Properties, CRMC® has
grown into management of
over 500 doors in the DFW
metroplex and continues
growth. Efurd’s approach to
growth is tempered with the
commitment to always have
infrastructure in place to
support excellent service.
successful entrepreneurship, is paramount,
whether co-workers, clients or customers.
7. All entrepreneurs should be driven by service.
A service-driven entrepreneur is the most successful kind of entrepreneur. Service is about
serving people. People love to be served. Think
about your last visit to a nice restaurant when
you were served magnificently. At the end, you
likely paid handsomely for a wonderful meal
and then gladly forked over a nice tip. TIP is an
acronym for “To Insure Promptness.”
8. People will live up to and perform according to
the entrepreneur’s belief in them. Give people
every opportunity to succeed with you by training
and providing a proper work environment. Praise
Continued on page 19 “Succeed”
February 2014 Issue | Volume 25 | Number 2 | 11
Technology Matters
S hedding s o me ligh t o n t he man y m y steries o f o u r fast- paced High -tec h wo rl d
Technology Matters: Myth Busting
Michael Mino is president
and CEO of PropertyBoss
Solutions, a provider of
property management software. A serial entrepreneur,
he has started a number of
software technology firms
and became a landlord in
1977 when he purchased
his first rental units. PropertyBoss Solutions is a
NARPM® Affiliate Member.
For more information about
Michael or PropertyBoss
Solutions, visit propertyboss.com or call Michael at
864.297.7661 x26.
Technology is a fast-moving area and it can be a challenge to keep up. We are continually barraged with
new discoveries and pundits thrusting their perspectives.
The internet is full of experts spreading what seems like
helpful information, but is more often just misinformation. How do we separate the truth from fiction? The
following nuggets of conventional wisdom are examined
to dissect the grains of truth from the remaining legend.
Expensive Cables = Best Signal Quality
After spending low-to-medium four figures on a
high-definition television and accessories, it is easy to
succumb to the sales tactic that you should also buy a
high-quality HDMI cable. Save your money, the $100
version will most likely provide you with no better results
than the $10 item.
This traditional wisdom of the audio/video world was
true when the connections were analog in nature. An
analog audio or video signal is subject to interference
and noise as it travels from one component to another.
The original sound or image representation is not the
same (distorted or lost) at the receiving end. Today’s
digital standards (DVI, HDMI, Lightning) are transmitted
as either ON or OFF and include error detection and
correction. The signal either “makes it” or not. You will
see white (or black) squares on the screen when part of
the signal is lost. Cable quality can make a difference on
long distance (over 20 feet) runs.
A Magnet Will Erase Your Hard Drive
A hard drive stores information using magnetized
“spots” on the platter, so a magnet can disturb your
data. The operative question is what strength magnet
can cause damage? A refrigerator magnet can ruin a 3.5inch floppy disk (remember them?), but it would take
an extremely powerful rare earth magnet or powered
degausser to impact a laptop hard drive. You can relax
regarding the harmful effects of a household magnet or
the cool magnetic clasp on your case.
The memory technology of most modern storage
devices (SD/CompactFlash, CD, DVD, USB flash drives,
etc.) do not have any magnetic component and are
immune to the destructive effects of a powerful magnet.
Jailbreaking and Rooting are Illegal
The term jailbreaking, referring to an Apple iOS
12 | February 2014 Issue | Volume 25 | Number 2
device, sounds more sinister than the term rooting,
which refers to an Android device. Both terms describe
the process of removing restrictions put in place by the
phone manufacturer. A recent update to U. S. copyright law makes it legal to “jailbreak” your smartphone
(although you will void the warranty) at least through
2015, but illegal to do the same to your tablet (an illdefined category according to the Library of Congress).
It is also illegal to “unlock” (changing to a different
cellular network without the permission of your carrier) any phone purchased after January of last year.
Notwithstanding the law, no one has yet been fined or
prosecuted.
More Megapixels = Better Camera
Like the size of hard drives, each new camera model
touts even more megapixels as the leading specification.
Is more always better? An eight megapixel image can
be made into a very acceptable poster size print. Larger
sizes and heavy cropping call for more megapixels; but
for most amateur photographers, other features are
more important after you have ten megapixels. The
camera attributes to “focus on” are the camera lens
and the light sensor. The sharpness of your photo is
dependent on the amount of light received per pixel.
Increasing the pixel count without changing the captured light per pixel decreases the quality of your image.
Look for maximum sensor size and lens aperture size to
shed the most light on your pictures.
Don’t Keep Your Laptop Plugged In
There is a lot of confusion regarding battery life and
how to best extend it. The nickel cadmium (NiCd) and
nickel-metal-hydride (NiMH) battery technologies of the
past were well-known for their “memory effect” where
performance degraded if these cells were not fully discharged every few months. Newer laptops and smart
phones use lithium ion batteries which don’t exhibit this
memory characteristic. These batteries prefer a partial
rather than a full discharge, which discharge is maintained
by modern built-in charge management systems. An occasional full discharge is more useful in recalibrating your
battery life indicator than in extending the battery life. In
fact, lithium ion batteries have limited charge cycles. Heat
is the major enemy of batteries, so avoid fast charge cycles
or any other practice that raises their temperature.
The QWERTY Keyboard Was Designed
to be Slow
Proponents of alternate keyboards, such as the
DVORAK layout, maintain that the popular QWERTY
layout was established to slow down a typist to prevent
manual typewriter jams. The deliberate slow down part
of this legend is false, although the jam prevention part
is true. The keys were laid out separating frequently
typed character combinations to minimize successive
adjacent character key collisions.
LCD controls the light passing through it, whereas the
older CRT (cathode ray tube) technology generated its
own light. The light source (referred to as backlighting)
for conventional LCD screens is generally fluorescent,
whereas newer LED labeled displays use the LED to
provide truer color quality. Other advantages of LED
backlighting are slimmer devices, less power consumption, and more environmentally friendly (no mercury).
A LED monitor is noticeably easier on the eyes, making
this the better choice for long hours at the computer.
All Smart Phones Have the
‘Grip of Death’ Effect
Early iPhone 4 users discovered that touching a specific area of the phone where the antenna was exposed
resulted in dropped calls known as the grip of death.
Steve Jobs responded with a rationalization that all
smart phones have this problem. Independent testing
has shown that, although other phones can show some
loss in signal strength, they do not drop calls like the
iPhone did.
Empty the Trash to Permanently Delete Files
The recycle bin or trash folder is a great feature that
allows you to restore a file that was previously deleted.
Emptying the trash (deleting files from the bin/folder)
frees up the space on your storage device but does
not permanently remove the data. The file fragments
remain until they are later overwritten by another file.
A “Secure Empty Trash” feature has been added to Mac
OSX, and third-party products are available for Windows to remove all traces of your data.
Macs are Immune to Viruses
The spirited debate between whose computer is
better, the PC or Mac, has contributed to the “Macs
don’t get viruses” claim. This was reinforced by an
Apple ad showing a sick PC next to a happy Mac. More
viruses have been directed at PCs because they have
such a larger market share, thus presenting a bigger
target. But Macs are not immune—they have also succumbed to a number of virus attacks. Greater market
share for Macs will most likely result in more viruses
directed at them.
Refilled Cartridges Will Ruin Your Printer
Refilled ink cartridges or off-brand toner cartridges
are often significantly less expensive than the manufacturer’s offering. It is also illegal for the printer manufacturer to discourage this practice by voiding your
warranty. So why not save money? Refilling presents a
number of risks since cartridges are not designed for
reuse. Monitor reused cartridges carefully for clogs and
leaks while in operation. By inspecting regularly, you
can remove an errant unit before it causes permanent
damage to your printer.
More Cell Phone Bars Means Better Service
Most cell phones indicate the strength of their cell
tower signal by the number of illuminated bars on
their display. A better measure of service quality is
the number of other calls handled by that tower and
your carrier’s backbone network. This is a case of the
“weakest link” phenomena. You can have excellent
signal strength and suffer from your provider’s marginal network. Your phone may not be reporting signal
intensity correctly. Apple admitted that “the [iPhone 4]
formula we use to calculate how many bars of signal
strength to display is totally wrong.”
Daily Computer Shutdown Shortens its Life
Let’s conclude with one of the more debated questions in the computer technology area. One view is
that power cycling stresses the hardware components,
resulting in premature failure. The opposing view shared
by most experts is that restarting the software, giving the
components a rest, and saving power are much stronger
reasons for turning the system off at the end of the day.
LED and LCD are Different Display
Technologies
The LED (light emitting diode) designation is actually a type of LCD (liquid crystal display) screen. The
In Summary
Technology is no exception to the “don’t believe
everything you read on the Internet” conventional
wisdom. In fact, its mystical and generally misunderstood character makes it more susceptible to myths and
urban legends. Forward any myths or quandaries that
you encounter, and we will include them in a future
column. 
The internet is full of
experts spreading
what seems like
helpful information
but is more often just
misinformation. How
do we separate the
truth from fiction?
Scan this code with
your smartphone
to access additional
resources.
February 2014 Issue | Volume 25 | Number 2 | 13
Legislative Scoop
Keeping o ur memb ers c u rrent o n t he ne west ind u stry l aw s and p o l icies nati o nwide
Be Informed, Be Involved,
and Share!
Heidi Hartman, MPM®
RMP®, is the Designated
Broker/Owner of Details
Property Management in
Silverdale, WA, which she
opened in 2005. She started
in the real estate industry
after graduating from the
University of Washington
in 1992. She has served
as the Legislative Chair
for the Kitsap County and
Washington State Chapters
of NARPM® and the 2013
and 2014 NARPM® Governmental Affairs Chair. In addition to the craziness of property management, she enjoys
spending time with her
husband and three children,
rides off-road motorcycles,
coaches fastpitch softball,
and plays the electric bass
guitar.
A great example of
how important it is
to be involved in the
legislative process,
and how it can benefit
members at large, has
recently come up in the
state where I live.
The topic of Security Deposits has been coming
up more and more frequently when I’m talking to
NARPM® members across the country. It has been a
point of conversation and debate that Steve Stein has
been addressing nationally during the Uniform Law
Commission (ULC) meetings, and it has been discussed
on the regional RVP calls and at local chapters.
As the dialogue has continued, a couple of things
have become apparent:
1.There is an attempt to limit landlord rights regarding
security deposits. Mainly, this has been discussed in
terms of limiting the amounts that can be charged.
2.Tenants have more access to information about their
rights.
3.Landlords and property managers really need to dig
into what their local and state laws say and what
they don’t say.
The Governmental Affairs Committee has been
working for several years now with the ULC Committee to make sure that landlords and property
managers are represented in the national conversation
regarding security deposits and any limits that might
be imposed. We have been trying to raise awareness
regionally and locally to make sure we have NARPM®
members actively involved in the legislative process at
state and local levels.
A great example of how important it is to be
involved in the legislative process, and how it can benefit members at large, has recently come up in the state
where I live.
In Washington State, we have had several occasions
where tenants are challenging the standard practice
that many landlords have of sending out a “preliminary” security deposit disposition with estimated
charges; and then, following it up later with actual
costs incurred. This is due mostly to the legal requirement that an accounting of tenant funds has to be in
the mail within 14 days of termination of the rental
agreement or vacation of the property. This is a tight
timeline for determining what the actual damages to
the property are and what the costs will be to remedy
this damage.
I have spoken to one NARPM® member who has a
court case pending with a tenant who challenged this
practice of sending estimates. The tenant won at the
14 | February 2014 Issue | Volume 25 | Number 2
Small Claims Court level. The tenant’s argument was,
and the Small Claims Court Judge agreed, that the law
does not state that estimates meet this requirement
and; therefore, the 14-day timeline was not met. There
is now an appeal that has been filed challenging this
ruling. The hope is that it will actually make it to trial
at the Superior Court level and get some precedent
established that could be used by other judges so that
landlords can have some consistency.
This particular court case has a couple of benefits for
our members. First, it has given NARPM® the opportunity to partner with other organizations like the local
Association of Realtors® to fight the court case. Our
NARPM® member approached the local association
chapter. They were more than willing to help with
the funding to appeal the ruling, as this court case
directly impacts them and their clients. In a state where
NARPM® traditionally does not have close relationships
with the Association of Realtors®, it is exciting to see
some efforts to collaborate and create some stronger
ties between our organizations.
The second benefit is the chance to clarify some
ambiguity in our state law by establishing some actual
case law for judges to follow. While our statutes do not
state specifically that estimates may be used, it does not
state that they can’t be used. Each Small Claims Court
Judge has to deal with a wide variety of issues each
day, and they have varying degrees of knowledge about
the actual Landlord and Tenant Act. They also each
have their own interpretation of what the statutes say
and what the requirements are for landlords and tenants. By having some precedent set by a higher court, it
will help create some clarity for landlords on the timelines required when dealing with security deposit funds
and hopefully create some consistency for judges when
ruling on cases involving security deposit disputes.
While it is a hassle for this NARPM® member to have
to deal with a security deposit dispute, it has a much
larger impact on our industry and has created some
opportunity and benefit for our members. It has also
highlighted the need that we, as NARPM® members,
continue to be the professional, educational, and
ethical leaders for the residential property management
industry. Be informed, be involved, and share! 
Designation Classes
Dem o nstrate t h at yo u h ave e x pert kn owl edge a b o u t residentia l pro pert y management
Interested in
Sponsoring?
Opportunities are
available to chapters
that would like to
further educate
their members and
increase their chapter
funds. However, it
takes time to plan
a class so give your
chapter five to six
month’s lead-time if
you wish to sponsor.
DATELocation CLASS
2/5/2014
Austin, TX
Office Operations
2/5/2014
Austin, TX
Risk Management Essentials
2/6/2014
Austin, TX
Ethics
2/6/2014
Cary, NC
Habitability
2/28/2014 Las Vegas, NV
Owner Client Advanced
2/28/2014 Las Vegas, NV
Habitability
3/25/2014 Monterey, CA
Tenancy
3/25/2014 Monterey, CA
NARPM® 101
3/26/2014 Monterey, CA
Marketing
3/26/2014 Monterey, CA
Ethics
4/24/2014 Lakewood, CO
NARPM® 101
4/24/2014 Lakewood, CO
Risk Management Essentials
4/24/2014 Lakewood, CO
Operating In-House Maint.
5/16/2014 Portland, OR
Owner Client Advanced
5/16/2014 Portland, OR
Personnel Procedures Advanced
5/17/2014 Portland, OR
Ethics
5/27/2014 Denver, CO
Ethics
Online Designation Courses are now available
through OMG Distance Learning. For information
and/or to enroll visit www.narpm.org/education.
1. Mail form below to
NARPM®, 638 Independence Parkway,
Suite 100, Chesapeake, VA 23320.
INSTRUCTOR
Brian Birdy, MPM® RMP®
Dave Holt, MPM® RMP®
Brian Birdy, MPM® RMP®
Kitt Garren, MPM® RMP®
Sylvia Hill, MPM® RMP®
Vickie Gaskill, MPM® RMP®
Vickie Gaskill, MPM® RMP®
Michelle Horneff-Cohen, MPM® RMP®
TBD
Michelle Horneff-Cohen, MPM® RMP®
Raymond Scarabosio, MPM® RMP®
Suzanne Cameron, MPM® RMP®
Dave Holt, MPM® RMP®
Vickie Gaskill, MPM® RMP®
Sylvia Hill, MPM® RMP®
Vickie Gaskill, MPM® RMP®
Peter Meer, MPM® RMP®
2. Fax your form with
credit card payment
to 866-466-2776.
Please do not mail
the original.
3. Online registration
is also available
through Internet
Member Services at
www.narpm.org.
Fees (subject to change)
⑥hour Course Early Registration* Registration
Member
Non-member
Retake
RMP®/MPM®
Candidate
⑥hour
$195
$295
$75
$100
$180
Early Registration*
NARPM® 101
Member
Non-member
Retake
RMP®/MPM®
Candidate
③hour Ethics
Member
Non-member
$99
$99
$99
$99
$99
Name _______________________________________________________________
$250
$350
$150
$150
$250
Company _____________________________________________________________
Registration
Phone ________________________________ Fax ___________________________
Address ______________________________________________________________
City/ST/Zip ___________________________________________________________
E-mail _______________________________________________________________
$99
$99
$99
$99
$99
Register for Classes
Name of Class
$45
$95
$45
$95
___________________________________ _________________ $ ________
Total $ ________
Method of Payment
Course Information
•
•
Cost
___________________________________ _________________ $ ________
*To receive the early registration price, payment must be postmarked,
faxed or e-mailed 30 days prior to the class.
•
Class Date
___________________________________ _________________ $ ________
Course flyers containing additional information may be
downloaded from www.narpm.org/education/schedules.html.
All materials will be given to students on the day of the class.
Attendees required to make their individual hotel reservations.
Cancellation Policy
Cancellations must be received in writing. If cancellation notice is
received at least 30 days prior to the class, a full refund will be issued
less a $25 processing fee. If cancellation notice is received less than
30 days before the class, a 50% refund will be issued. No refunds will
be made on the day of the class; however, the registration fee can be
applied to a later class with a $25 transfer fee.
If NARPM® cancels the course because minimum registrations have
not been met or for any other reason, then tuition paid will be fully
refundable. All courses are subject to cancellation by NARPM®.
o I have enclosed a check for $ __________ Check # _______________________
o Please charge my credit card in the amount of $ _________________________
o Visa o MasterCard o Discover o American Express
Name of Cardholder ___________________________________________
Signature _____________________________________________________
I authorize NARPM® to charge my credit card.
All information below this line will be shredded
Card Number _______________________________ Exp. Date _________
February 2014 Issue | Volume 25 | Number 2 | 15
JOIN US on the ice
AT THE 2014 NATIONAL CONVENTION
th e 2 0 1 4 c h a r i t y c u r l i n g e v e n t b e n e f i ts th e s p e c i a l o l y m p i c s
1993-94 Past President Dave Holt,
MPM® RMP®, is in the midst of planning
a spectacular event for all of NARPM® to
attend. The Annual Past Presidents' Charity
Curling Event is scheduled for October 21,
2014 at the Fogarty Arena/Four Seasons
Curling Club in the Minneapolis area.
Dave Holt, MPM® RMP®,
is the president of R.P. Management, CRMC® in Minneapolis, Minnesota where
his company manages over
500 single-family and small
residential rental properties.
He served on the National
Board of Directors from 1991
through 1995 and again in
2004. As a Board Member,
he served as Chair for the
Education, Convention,
Nominating and Long Range
Planning Committees and was
the National President during
the 1994-95 term. Dave now
serves NARPM® through committee involvement, teaching
convention courses and seminars and the RMP®/MPM®
courses.
As I’m writing this, the temperature outside is
minus 5° with a wind chill so cold, even the polar
bears have gone south for the winter. What a great
time to jump into a lake. Well, that is exactly what I
will be doing as part of this year’s charity drive.
If you are not familiar with our annual Past Presidents’ Charity event, it was started several years ago
by Bob Machado, MPM® RMP®, our 1996-97 Past
President. Each year, another national Past President
selects a charity and hosts the event. This annual
event expands the NARPM® spirit of sharing with
those less fortunate than us. The event has been
very successful in the past, and to kick it off this
year, I’m going to go jump in the lake. Really!
The charity for
this year’s event is
If you want to
the Special Olymlearn more about the
pics. Each year, up
Plunge, visit http://www.
here in Minneapolis,
plungemn.org/ to find out
Minnesota, they
all the chilly details. You
hold the Polar Bear
can enter my name in
Plunge, where parSearch for Plungers and
ticipants get sponthen click on the Pledge
sored to jump into
link next to my name
an ice cold lake. It’s
to donate. I’m plunging
a huge event with TV
on Friday, February 28,
coverage, celebrities,
2014.
and this year, me.
Half of the donations
that NARPM® members contribute this year will go
to the Special Olympics and the other half to cover
my medical bills after they pull me out of the water
(Just kidding). In previous years, to culminate our
annual charity drive, we have had a golf event at
the national convention. This year, however, the
convention will be in Minneapolis and due to the
inconsistent weather at the end of October, we will
not be golfing; we will be curling. Yes, curling!
It is an Olympic year and curling is actually an
Olympic sport. It is an activity anyone can do and
it’s a ton of fun. You don’t need any special equipment, although for you warm weather softies, you
will want to bring a jacket or sweatshirt you can
play in, a hat, and lightweight gloves since the temperature will be about 50 degrees on the ice. If you
don’t feel like curling, there will be our social “Party
on Ice.” Don’t worry, for those not curling the only
thing that will be on ice might be a cool beverage.
I selected Special Olympics for this year’s charity,
not only because it’s an Olympic year, but because
my wife, Mary, has the opportunity to work with
special needs kids in our school district and the two
of us have been able to take part in helping these
special kids. As property management professionals,
we sometimes deal with people who are not so
thankful or caring in regard to how they treat others
or treat the property of others. This is unfortunate
and a very frustrating part of our business. Special
Olympics participants are so thankful and so genuinely happy to be welcomed and able to take part
in things we take for granted. The joy and warmth
you receive from them helps ground you and puts
life in perspective, which is sometimes hard to
come by in our day-to-day business lives.
Special Olympics is a global movement of people
creating a new world of inclusion and community, a
world in which every single person is accepted and
welcomed regardless of ability or disability. We are
helping to make the world a better, healthier and
more joyful place — one athlete, one volunteer,
one family member at a time.
Please join me for this year’s charity drive for
Special Olympics. You don’t have to get cold and
wet, but take the plunge and donate. You will have
the opportunity to donate at the regional conferences or by participating in a number of sponsorship levels at the curling event in October. 
DON'T WAIT TO REGISTER!
16 ||March
February
2012
2014
Issue
Issue
| Volume
| Volume
23 | 25
Number
| Number
3
2
☞
February 2014 Issue | Volume 25 | Number 2 | 17
keen
hammer
draws
takeouts
SAY
WHAT?
☐
☐ Name on curling stone
☐ Name on curling broom
Friend of the Past Presidents$100
Chapter/Curling Stone/Broom Sponsors$200
Sponsor tag on curling stone (Limited to 96)
or broom.
☐
☐ End Sponsors $1,000
(Limited to 12) 12 end billboard/banner at the
rink end. Name recognition on all electronic
marketing and on the event day.
Olympic Sponsors $1,000
(No limit) Suggested level for all Past Presidents
and CRMC®s. Banner/billboard recognition and
name recognition on all electronic marketing and
on the event day.
☐
(No limit) Name recognition at the event and on
all electronic marketing. Can provide company
giveaways during lunch.
☐ Lunch Sponsor $2,000
☐ Event Sponsor $5,000
(Limited to 1) Name recognition on all printed
and electronic marketing prior to, and during,
the event, Curling team paid for. Can provide
company giveaways at the event.
All sponsorships and donations paid by check or money order must be made payable
to “The Hampton Roads Foundation.” All curler registrations paid by check or money
order must be made payable to “NARPM®.” Payment is due by September 19, 2014
and is non-refundable. Send forms to NARPM®, 638 Independence Parkway, Suite 100,
Chesapeake, VA 23320,
or by fax to 866-466-2776
or by email to [email protected]
PAYMENT/CANCELL ATION CL AUSE
Card #______________________________________ Exp Date ____________
---------------- All information below this line will be shredded. ----------------
Signature ________________________________________________________
Name on card ___________________________________________________
☐ Please charge $____________ to my ☐ VISA ☐ MC ☐ AMEX ☐ Discover.
for Sponsorship/Donations payable to The Hampton Roads Foundation
and for Curler/Party Attendance registration payable to NARPM®.
sponsor COST S elect level at left (Note: Only Event Sponsor includes
$95 curling costs and Party on Ice/lunch for team of 4.)
curlER COST
$95 per curler (Includes curling lesson, match play, lunch,
and Party on Ice.)
PAYMENT
☐ Check# ____________ enclosed for $ ____________
☐ NARPM® Party on Ice and Lunch
Don’t want to curl? $45 per person (Includes lunch and party.)
Phone ___________________________ FAX______________________________
City/ST/Zip _________________________________________________________
Mailing Address_____________________________________________________
Email of Pre-Tournament Contact_______________________________________
Name_____________________________________________________________
Company__________________________________________________________
Deadline is September 19, 2014
Past President Dave Holt, MPM® RMP®,
has chosen Special Olympics Minnesota as
his worthy, charity organization.
Dave’s wife, Mary, has worked with
special needs kids for many years.
Together, they have helped with Special
Olympics and other areas for special
needs kids. Special Olympics is a global
movement of people creating a new world
of inclusion and community, a world in
which every single person is accepted and
welcomed regardless of ability or disability.
We are helping to make the world a better,
healthier, and more joyful place — one
athlete, one volunteer, one family member
at a time.
Dave feels that, “As property
management professionals, we sometimes
deal with people who are not so thankful
or caring in regards to how they treat
others or treat the property of others. This
is unfortunate and a very frustrating part of
this business. Special Olympics participants
are so thankful and so genuinely happy
to be welcomed and able to take part in
things we take for granted. The joy and
warmth you receive from them helps
ground you and puts life in perspective,
which is sometimes hard to come by in our
day-to-day business lives.”
This Y ear’s Charity
sponsor /curler CONTR ACT hog lines
the hack
sliders
the skip
pick up
burning
Please check the appropriate level below if you
are interested in Sponsoring.
brushes
pebbles
tee lines
the curl
house rings
the button
NARPM® 26th Annual Convention Past Presidents’ charity curling Tournament
fogarty arena / Four Seasons curling club | 9250 Lincoln st. NE | blaine, MN 55434
rocks
sheets
the weight
ends
sweepers
brooms
sponsorships
curling
The Past Presidents of NARPM® invite you to join them at their annual
Charity Tournament to benefit their
local charity of choice. This year’s
event will take place on October 21,
2014.
Regional Communications
C o nnecting t he e x panding N A RPM ® memb ers hip o ne regi o n at a time
The RVP Bulletin
Elizabeth “Betsy”
Morgan, MPM® RMP®,
has been in property management for 25 years. Before
taking on her current position
as Director of Residential
Property Management for
Prudential Tropical Realty,
CRMC® in the Tampa Bay
area, she handled a personal
portfolio of 250 units. She
then became Regional and
State Director of Property
Management for Coldwell
Banker Residential, Inc. She
enjoys teaching, volunteer
service, and being a grandmother of five.
I have reached a point in my life and my career
that I now have what is known as an “Historical”
perspective of the business! I like today’s business tools a lot better than the ones of yesteryear!
Imagine doing this business today with no copiers,
no scanners, no cell phones, no laptops and tablets,
no internet, no email, and no electronic banking.
It was no fun back then, playing telephone tag with
owners, tenants, and vendors, instead of using the
instant email flow of data and photos that creates
a paper trail without having to kill trees. We kept
owner and tenant contact and information data
on cross-reference index cards. The only software
we had was for accounting. Financial information
for owners was something obtained once a month
by using the U.S. Post Office or by a phone call to
the bookkeeper. Then, you had to wait until that
person had time to call you back. All advertising
was in newspapers and had to be written out each
week and faxed in. Our local MLS did not have a
section for rental homes, only those for sale. When
I started learning to be a professional property
manager, RENT was considered a four-letter word
in most real estate offices.
Then along came NARPM®, and rapid improvement in software technology! I am thankful every
day for those few early members who came to
a networking meeting 25 years ago to help each
other understand a new property management
accounting software. In helping each other, they
shared a vision of cooperation and took action
to build a solid foundation on which our current
NARPM® organizational structure can thrive and
grow, helping many others. From local chapter
growth came State chapters and then Regional
Conferences; all focused on education, networking,
and designation.
I have visited quite a few chapters over the past
couple of years as an instructor, speaker, and now,
as the Southeastern Region RVP. One thing that
stands out for me is how local chapter organization and their educational programs keep getting
better and better as the professional maturity
and designations of individual chapter leaders
increases. The number of quality service providers
18 | February 2014 Issue | Volume 25 | Number 2
who join as Affiliate Members and provide education at chapter events continues to increase.
Chapter leaders are recognized as industry specialists. Local and State Boards of Realtors ®
seek their advice and cooperate on programs
about NARPM® Standards of Practice and Ethics.
More and more, NARPM® is the first thought
when someone asks about the do’s and don’ts of
property management. Even better is when I hear
about small investors asking listing agents for their
professional credentials and designations.
As you read this article, I will have been in my
role as the Southeast Region VP for two months.
I am not unfamiliar with the responsibilities of
this position, as I was the Florida Region VP a few
years ago. I am extremely pleased to have the
opportunity once again to work with the dedicated leaders of local and state chapters. If you
are not yet an active volunteer on a chapter committee and seeking a future leadership position on
your chapter board, you are missing out on the
best benefit of membership – a working camaraderie with your peers in the property management
business. I know this will sound very sentimental
to some, but the dear friendships I have made volunteering for various tasks and attending NARPM®
events will long outlast my useful days of employment.
I am also looking forward in April to the Eastern
Regional Conference in Baltimore. This is a joint
project between the Southeast and Northeast
Regions. Regional meetings are great because
they require less travel distance for area members
and still offer the excellence of speakers, vetted
by NARPM®, and the fundamental (emphasis on
“fun”) NARPM ® networking experience.
These regional events happen because representatives from the local chapters volunteer their
time and talents to assist the conference chairs.
The chapters who provide volunteers benefit from
a share in the profit of the event. The volunteers
earn points to use toward personal RMP®, MPM®,
and CSS® designations.
Everyone wins, but you can’t be part of the winning team if you don’t get on the field of play! 
Northwest: Leeann Ghiglione, MPM® RMP®
Alaska, Washington, Oregon, Idaho, Montana,
Wyoming.
Pacific: Richard Vierra, RMP®
California, Nevada, Hawaii.
Southwest: Steve Schultz, RMP®
Utah, Arizona, Colorado, New Mexico.
North Central: Deb Newell, MPM® RMP®
North Dakota, South Dakota, Nebraska, Minnesota,
Iowa, Wisconsin, Illinois, Michigan, Indiana.
Northeast: Deb Newell, MPM® RMP®
Maine, New Hampshire, Vermont, Massachusetts,
Rhode Island, Connecticut, New York, Pennsylvania,
New Jersey, Delaware, Maryland, Washington DC,
Ohio, West Virginia.
South Central: Bart Sturzl, MPM® RMP®
Kansas, Oklahoma, Texas, Missouri, Arkansas,
Louisiana.
Southeast: Elizabeth Morgan, MPM® RMP®
Virginia, North Carolina, South Carolina, Georgia,
Florida, Kentucky, Tennessee, Alabama, Mississippi.
2014
Continued from page 11 “Succeed”
t he people working with you. Recognize them for all that they accomplish.
With honest praise and recognition,
you will see nothing but good coming
from the people that do your work.
9. A
n entrepreneur evaluates continually
and knows instinctively when operations are running smooth or askew.
Instinct is a skill that is honed over
time, developed from many successes,
and even more failures. Instinct is
akin to character and is transferable by association to the people
with whom the entrepreneur works.
Choose carefully with whom you associate.
10. A
successful entrepreneur is comfortable making decisions that have been
thought through by questioning himself about the impact the decision will
have on those with whom he works.
The true entrepreneur endeavors not
to make a decision that will adversely
affect himself or his cohorts at work. A
true entrepreneur is thoughtful.
In summary, the true entrepreneur
accepts that he does not know everything.
He knows how to get things done through
the people with whom he chooses to
work. The entrepreneur allows others to
do their special work. 
You.com
We Simplify Your Life
with online solutions and we also make great websites.
PropertyBoss Solutions has the tools for all of your web needs.
And all of our custom web tools integrate fully with your
PropertyBoss™ software. SEO Optimization. Responsive Design.
Content Management. We do it all.
®
To find out more about how we can fulfill your web needs,
contact one of our web specialists today.
Your Property Management Solution of Choice.
800.562.0661 • [email protected] • www.propertyboss.com
February 2014 Issue | Volume 25 | Number 2 | 19
ATUS
FOREIGN ST
N
O
N
F
O
E
CERTIFICAT
U.S.
e (buyer) of a
re
e
sf
n
a
tr
a
t
o
a
ign person. T
e provides th
d
re
o
fo
C
a
e
u
is
n
e
r)
v
e
e
ll
lR
____
sferor (se
of the Interna
___________ .S.
tax if the tran
_
_
ld
_
o
_
h
_
h
_
Section 1445
_
it
_
w
_
_
st
n of a U
_______
interest mu
the dispositio
___________
n
_
o
_
real property
p
_
u
_
_
d
_
e
_
ir
_
u
_
q
_
_____
x is not re
inform _____
hholding of ta
it
w
t
a
th
)
”
e
lf of the
re
wing on beha
(the “Transfe
o
ll
fo
e
y
th
b
s
st
ie
intere
by certif
real property
dersigned here
n
u
e
th
),
r”
ro
(the “Transfe
it:
property, to w
d
Transferor:
e
b
ri
sc
e
d
g
followin
owner of the
e
th
is
r
ro
e
sf
n
1. That the Tra
The Foreign Investment in Real Property Tax Act of
feeCthat
ty:collected. In most affected transactions, that
ounwas
1980 (FIRPTA) is a law affecting certainLreal
ot:estate trans- would probably wipe out your entire fee.
lock:
Bactions.
Brokers, Do You Know To Which Transactions
FIRPTA Applies?
FIRPTA is designed to help make sure that foreign
What if you are representing the buyer in
property sellers pay their fair share of taxes on real estate the transaction?
on (as
atiand
taxtax,
omethe
c
remises: It does this by mandating that buyers must
Ptransactions.
in
If escrow
does
not
collect
does not iden.
.S
U
e
th
of seller as a foreign person,
s the
se
o
rp
.
u
s)
accounting and has since
p
n
r
o
withhold 10 percent of the transaction
value
in
escrow
tify
then
the
liability falls
ti
fo
la
n
x Regu
ent alie
dthe
e Taand
n-resi
om
o
c
n
In
acquired experience putting
a
d
t
and remit
that
amount
directly
to
IRS.
If
the
seller’s
n
o
on
the
buyer,
the
tax
due
becomes
a
lien
against
a
n
e
is
d
r
o
C
ero
nuea refund
Reveget
e Trataxnsf
rnal they’ll
his knowledge to work
in h
the
2. T
te
liability is d
lessinthan
10
percent,
the property. So, it is very important,
if
you
represent
In
e
th
is
r)
e
e a tax return. If it is more than 10 percent, buyer in the transaction,
mbmake sure the sellerthe
efinfile
Nuyou
is dthey
curity that
construction, manufacturing,
e
S
l
ia
c
such termwhen
o
(S
r
e
n numbprovides a completed “FIRPTA” or Seller’s Affidavit.
tiobe
service, restaurant, banking,
the IRS will now know of the transaction
ficawill
er identiand
y
a
p
x
ta
.
.S
U
able
to
track
them
down
to
get
paid
the
remainder.
and real estate industries
ror’s
. The Transfe
What is the purpose of the
for over 13 years. In 3
2006,
So, TO what transactions does FIRPTA
Seller’s Affidavit or FIRPTA?
Richard opened his own
apply and how do agents and brokers
By completing this form and providing it, the_seller
practice, Hart & Associates
___ _to the
__subject
address is
r’s it?
__is__not
ro
comply
with
is giving an affidavit
__she
e
Tax Consulting and Prepara-he T
sf
__or
n
__he
ra
_that
_
_
_
_
T
_
.
_
4
_
_
_
_
_
First, there is never withholding required in_residential
tax for either the Federal Government or,
tion Services, to specialize
_________withholding
___property
____their
_
_
transactions if a _foreign
owner
is_selling
_
if applicable, the State. The buyer isl off
ue for
_
_
in tax accounting and has
_
venhook
_
_
_
_
a Rethe
___price
Intern
__sales
th
___the
to
is less than $300,000, and if the
holding
money
back
in eescrow
from the seller.
d
se
earned the credentials _
of_____and
lo
c
is
d
ld be
buyer will use the property as theiraprimary
ertification be
Enrolled Agent and Certified
t this cresidence.
ed herein cou
th
in
s
ta
d
n
n
o
ta
c
t
rs
n
e
e
d
n
m
that,
property
r uif the foreign owner sells
Acceptance Agent with the he This
lse state What information must be provided
nsfero
rameans
nythefa
5. T toTan
and that athey
LLC, corporation
ore partnership,
must pay
on the Seller’s Affidavit or FIRPTA?
re
e
sf
n
Internal Revenue Service. He
ra
T
e
.
by thtax.
th
o
e
b
ic
r
o
rv
e
t
FIRPTA
The next section has a few areas which
S
n
e
m
IS
has effectively helped hunTHrequired
rison
D are
MINisEsaid
ne, imofpforeign-owned
fi
A
y
X
b
E
d
All
transactions
property
with
a
E
to
be
completed
by
the
seller
(none
to
be
e
h
V
is
A
n
H
u
I
dreds of clients to successp
THAT
F IT IS
sales price above $300,000 are subjectRtoYa, mandatory
I DECLAREoptional).
fully navigate US tax law and
E AND BELIE
Richard Hart, EA,
CAA, earned a degree in
S OF PERJU
NOWLEDG
HAVE
YK
TI
preserve their wealth. Hart DER PENALTIE
E BEST OF M RTHER DECLARE THA EROR.
N
H
U
T
O
T
®
D
N
& Associates is a NARPM
NSF
ION A
D I FU
OF THE TRA
CERTIFICAT T AND COMPLETE, AN
Affiliate Member.
ON BEHALF
C
All transactions of foreign-owned property with a sales price
ENT
RRE $300,000
CUM
above
are
subject
to a mandatory 10 percent
TRUE, CO
N THIS DO
IG
S
O
T
Y
IT
R
O
H
T
U
A
withholding by the buyer unless the foreign owner provides a
letter of exemption from the IRS.
ED:
DAT
10 percent withholding by the buyer, unless the foreign
BY:1. T he address of the property being transferred
owner provides a letter of exemption from the IRS.
(or sold)
Remember that this is part of the federal tax code, so
2. The seller or transferor’s information:
you don’t want to expose yourself or your client to any BY: 1. Full name
attention (and possible penalties) from the IRS by failing
2. Telephone number
to comply. You also want to keep in mind that there is BY : 3. Address
a specific provision of the law extending liability to the
4. S ecurity Number, Federal Employer Identification
listing broker and/or buyer broker if either knows that an
Number, or California Corporation Number
affidavit has been falsified. Where either broker knows BY:It is usually the second and fourth items which are not
the seller is lying to avoid withholding, the broker could
provided, as they do not want this personal information
be liable for the withholding up to the amount of the
to be given to the buyer.
20 | February 2014 Issue | Volume 25 | Number 2
Does this completed FIRPTA, with
Social Security Number, have to
be given by the home seller to
the home buyer?
There is relief from the panic that sets
in when sellers, who are rightly worried
about identity theft, realize that the law
says that they must give their personal
information to the buyer of their home.
Note the IRS code:
In order to avoid withholding, IRC Section 1445(b) requires that the Seller (a)
provides this affidavit to the buyer with
the Seller’s taxpayer identification number
or (b) provides this affidavit, with TIN, to
a “qualified substitute” who furnishes a
statement to the buyer, under penalty of
perjury, that the qualified substitute has
such affidavit in their possession. A qualified substitute may be (i) an attorney, title
company or escrow company (but not the
Seller’s agent) responsible for closing the
transaction, or (ii) the Buyer’s agent.
This is good news for sellers. While the
FIRPTA form still must be completed, it
can now be given to the title or escrow
company or an attorney, if that attorney is
handling the closing.
to recap, here are the choices:
1. The completed FIRPTA may be given to
the buyer OR
2. The completed FIRPTA may be given to
the closing agent which acts as a “qualified substitute” (title company, escrow
company, attorney or buyer’s agent)
and the qualified substitute in turn
gives a document to the buyer, which is
a statement saying that the completed
FIRPTA is in its or their possession.
The statement by the qualified substitute does NOT provide the personal
information directly to the buyer, so this is
by far the choice most sellers and agents
prefer.
In conclusion, if FIRPTA withholding
will be required, be sure to bring it to
the attention of the closing company or
attorney handling the closing, as early
as possible. In most cases, the closing
company or closing attorney should take
care of the withholding and the filing of
the appropriate IRS documents. Since
some may not deal with the issue all that
often, you want to be sure to give them
enough notice to figure out what needs to
be done. If you or your client are unsure
of how to handle FIRPTA issues, be sure
to speak to your broker and/or brokerage
counsel to be sure you’re complying with
the law and also recommend that your
client seek assistance from a qualified
accountant. 
Current Designation Candidates
RMP CANDIDACY
John Adams
Melanie Adrian
Raul Aleman
Christian Amacker
Jennifer Bajema
Ronda Banks
Tom Barron
Eylyn Berge
Misty Berger
Scott Bolin
Jason Born
Matthew Borries
Aaron Bosshardt
Kaye Bradford
Ned Brandenberger
Nicole Brown
Richard Burton
Melanie Butler
Jaime Cabellero
Elias Camhi
Terri Clair
Barbara Clark
Marcia Clemendor
Robert Collins
Joanie Cullity
Deborah Deckard
Ronald Dickerson
Chris Dougal
Charlene Dufresne
John M. Durham
Rich Elias
®
Jason Evans
Jennifer Evans
Lisa Fairlie
Jackelyne Ferreira
Robert J. Ferrier
Curt Fluegel
Silas Frazier
Thad Gantt
Barry Garner
Mike Giallanza
Steven Gouletas
Sherry Hallmark
Colleen Harding
John Hashem
Marshall Henson
Ron Herdt
Bryan Jenkins
Ben Kincel
Joelle Larson
Dandan Lee
Chris Littleton
Donna Littleton
Tina Lopez
Shon Lorg
Christina Nelson
Francisco Nieves-Taranto
Jennifer Noland
Nancy Markds
Sherri Mayes
Jason McGuire
Keefe McSweeney
Patricia Middleton
Eric Wetherington
Jennifer Whaley
Jamie Williams
Jamie L. Williams
Misty Withers
Laura Wozniak
Ann Yueh
Denny Miller
Cindy Minion
Mary Molina
Tatiana Montez
Thomas Neal
Michele Odems
Evie Osburn
Nichole Peterman
Jana Pickett
Dora Pinter
Ellen Purdy
Trent Ratliff
Maily Roberts-Jacobs
Suzanne Rodini-Silverburg
Dena Rodrigues
Michele Rogers
John Rudulph
Lisa Saunders
Hensley Scott
Steve Shugarts
Annette Slater
Christy Smith
Charlotte Stewart
David Swaim
Phyllis Sweazy
Erlin Taylor
Cynthia Thomas
Lola Traylor
Amanda Trent
Chris Turner
Russ VandenToorn
Timothy VandenToorn
MPM® CANDIDACY
Eric Bessett, RMP®
Larry Bryant, RMP®
Sherrie Featherly, RMP®
Bob Gunson, RMP®
Lyle Haas, RMP®
Debbie Henry, RMP®
Kirk McGary, RMP®
Lisa Medina, RMP®
Kim Meredith-Hampton, RMP®
Deanna Hansen, RMP®
Primrose Leong-Nakamoto, RMP®
Megan Zellers, RMP®
CSS® CANDIDACY
Barbara Dull
Tracye Gorman
David Kane
Shannon Morgan
Jennifer Rhoads
Dezaray Riley
Marcie Turner
CRMC® Candidates
Hampton & Hampton Management & Leasing, Kim Meredith-Hampton, RMP®
Sulthar Properties, LLC, Mohamed Sulthar, MPM® RMP®
Specialized Property Management, Inc, Tony Sims, MPM® RMP®
p7
Are you
all of thefamiliar wit
h
NARP ® benefits tha
M offe
rs you t
?
p
RESIDE 15
p20
NTIALR
esourc
e
THE OF
FICIAL
MONT
HLY NE
WS
Did you know?
You can earn 15 points toward your designation
by submitting and having your article published in Residential Resource.
Please direct article questions or submission
to [email protected]
What
are
to disclo your obliga
tions
contam se previous
me
ination
in you th
r rentals
?
How can
reside you protect
nts
you
danger from the tox r
of car
ic
bon mo
MAGA
noxide
ZINE OF
?
THE NA
TIONA
L ASSO
CIATIO
N OF RE
SIDEN
TIAL PR
OPERTY
MANA
GERS
W
e wil
l op e
b ook
nan
. Its p
ew
ages
We a
are b
re
lan
on th going to
p ut w k .
em o
urselv
ords
is call
e
e d Th
s. The
e Fou
Prope
b ook
nd
rt
its firs y Manage ation of
m
t
e nt a
chap
Janua
ry 201
~ adap
te
n
4 ISSuE
d
r
is
ted fro
| 638
Janu
InDEPE
m pros
nDEn
ary.
e by
CE Par
Edith
KWay,
Lo
SuITE
100, CH
ESa
PEaKE,
vejoy
Va 233
20 uS
a | WW
Pierc
e
W.narP
M.OrG
February 2014 Issue | Volume 25 | Number 2 | 21
Chapter Spotlight
S hedding s o me ligh t o n t he e xcel l ent N A RPM ® c h apters acro ss t he u nited states
Northeast Florida
Mike Collins, RMP® candidate, is a graduate of College
of The Holy Cross, Worcester,
MA. He and his wife and
business partner, Sandra,
own and manage Collins
Realty Services and Property
Managers in Fleming Island,
FL. Their market includes
Jacksonville and surrounding
Northeast Florida areas.
Mike is a former corporate
executive, and became a
NARPM® member in 2008.
He served as 2013 Northeast
Florida Chapter President,
and continues as a 2014
Board Member. Mike is also a
member of the Florida State
Chapter Board.
I am proud to have served as President of the
Northeast Florida Chapter for 2013, and carry on
the tradition of success in our part of NARPM®’s
most successful state. When I first joined NARPM®
in 2008, there were less than 30 regular members,
and about a dozen Affiliate Members. At my first
meeting, I attended the Annual Affiliate Trade Show,
which was held at a fancy “beach” hotel, overlooking
the Atlantic Ocean. It was apparent that the leaders
really knew what they were doing as Affiliate Members were extremely friendly, gave out literature, and
brought gift cards as door prizes. There was also a
guest speaker all the way from Tampa, who actually
did what I do, and was willing to share her experience to my benefit. This was alien to me, a formerly
seasoned Realtor®. I went home with several restaurant gift certificates, and more importantly, was
blown away by the professionalism and education. I
was thankful that I joined. We follow the same basic
Thursday of every month at a central location, work
best. Board Members are expected to be there, and
frequent absence results in dismissal. We actually
follow the clearly written bylaws.
Residential Property Management is very strong
in Florida, and we have certainly benefitted from
that. Our membership is a good blend of Brokers, as
well as Affiliate Members, which encourages us to
develop training that is balanced between running
an office effectively and best personal practices in
the management of single-family homes and condominiums. We realize that our monthly membership
meetings, held the third Thursday of each month,
must be action-packed and provide local market
data that is helpful to members, a good lunch, and a
featured educational speaker. Some of our speakers
are Affiliate Members. The meetings are generally
from 11:30 a.m. to 1:30 p.m., except for our full
day Legal Seminar and full-day Trade Show and
We have a logical succession plan in place to fill the
voting Board Member (Executive Committee) positions,
and we meet as a Board 12 months a year.
format now, but are even better organized. Sadly, we
have outgrown the capacity of the “beach” hotel.
Since that meeting, I wanted to go to every
meeting, and learn how to grow my property management brokerage as a professional. The next
year, I joined the Board, and have been a part of
the organizational team that makes it happen. Our
Chapter now has over 80 regular members, and
35 Affiliate Members. The traditions of our chapter
are strong. We maintain strict disciplines for Board
Members and Affiliates and no longer need to lean
on other members to join the Board. We have a
logical succession plan in place to fill the voting
Board Member (Executive Committee) positions;
and we meet as a Board 12 months a year, with
special meetings for key events. We held four key
events in 2013. We have found that early morning
Board meetings, held consistently on the second
22 | February 2014 Issue | Volume 25 | Number 2
Training Event.
In order to get the word out, effective marketing
is a key. We have an annual contract with a Communication Professional who utilizes Constant Contact® and her extensive blend of marketing and IT
skills. Email blasts are sent out weekly, leading from
meeting to meeting. We occasionally send additional emails if we are not hitting expected meeting
registrations, as monitored by Constant Contact®.
All these strategies are handled by Committee
Chairs and staff, each a volunteer with busy property management jobs. We have great camaraderie
and the Board does not tolerate anyone who is
not a team-oriented individual. That is a tradition
I have been able to maintain as Chapter President
and am glad to pass on to Tiea Vincent, RMP®,
2014 Chapter President, a rising star in property
management. 
NARPM® Affiliate Members
Advertising
Trulia.com
Banking and Financial
California Bank & Trust
First Citizens Bank
IRA Innovations
Seacoast Commerce Bank
other BUSINESS PRODUCTS AND SERVICES
AJ Thomas Insurance Services
All County Franchise Corp
AMRE Solutions
A R Recovery Solutions of Hawaii
Avenue West Global Franchise
Belfor Property Restoration
Biocide Systems
Brilliant! Decor
Burns Pest Elimination
Buy Calls, LLC, DBA Ralarm
Capital K9 Pest Solutions
Carrington Property Services
Cbeyond, Inc.
Centex House Leveling
CORT
Co-Signer.com
Dennick Inspections
Diversified Employee Benefit
East Coast Public Adjuster TX
E Z Track It
First American Home
Buyers Protection
Floor Coverings International
Flooring Resources, Inc.
For Rent By Owner
Frontline Processing Corporation
Fundamental REO, LLC
Future Focus Utilities
Get The Lead Out, LLC
Global Grid Marketing Essential Service Providers
Hart & Associates Tax Consulting
and Preparation Services
HMS Home Warranty
Impact Management &
Consulting, LLC
Jasper Air
Karmaboxx, LLC
Kent Security
KIDDE
LandlordSource
Mutual of Omaha Bank
National Real Estate
Insurance Group
New Empire Group
Nitro Mobile Solutions, LLC
Nu-Set Lock
OFIC North America Inc.
OPTIONS
PATLive
PayLease, Inc.
PayNearMe
Peace of Mind Florida
Peachtree Business Products
Pest Control Solutions
Phillip Gira Insurance
PropertyManagementPros.com
Property Reports On Sight
(PROS)
Ram Jack Systems Distribution
Real Property Management
Renter Resume
Renters Legal Liability
Renters Warehouse, USA
Rently.com
RentPayment
Rent Recovery, LLC
Restoration Industry Association
Royal Cleaning
Rubbish Works
Scent Tek
SERVPRO North Arlington
Southwest Recovery Services
Steady Pay Payment Solutions
The Diamond Group
The Landlord Academy
The Mahoney Group
DBA: Southwest Real Estate
Purchasing Group
Tom Baumann Enterprises, Inc.
Top Gun Restoration
U. S. Liability Insurance Co.
Utah Apartment Association
Venturi Clean
Zelman & Associates
Insurance
Aon Rent Protect
CSE Insurance
DiGerolamo Family Insurance
First American RMS
JGS Insurance
Johnson Agency
Mobile Insurance Agency
Travelers
Unitrin Direct Preferred
Insurance
INTERNET TOOLS/
MARKETING
Akaydia.com
All Property Management
Apartment Ratings
Business Rating and Reviews
CheckYourLandlord.com
Community Buying Group
DocuSign Inc.
Elite Team Technologies, Inc.
DBA Rental Zoom
EVA Property, LLC
Fourandhalf.com
FreeRentalSite.com
Go Section 8
HERO PM
HomeTownRent.com
Hotpads.com
Houserie.com
iManageRent, Inc.
Inspect and Cloud
Manage My Property
MMM Limited
MYOWNREALESTATE.COM
Planet Synergy, Inc.
Pointwide.com
Property Management Inc.
Property Management
Professionals, Inc.
(rentUSAnow.com)
Property Management Traffic
Property Solutions Intl.
Propertyware, Inc.
Providence Management &
Investments
RageRent
RealRentals.com
Rent.com
Rent2Buy America, LLC
RentMetrics
Rental Source
RentalHomesPlus
Rentalhunt.com
Rentals.com
Rentbits Homes
Rentfeeder Inc
Rentler.com
Rentometer, Inc.
Runzheimer International Ltd.
ShowMojo, LLC
Virtually Incredible
WalkThruInspections.com
Xpress-pay.com
YoGrow Marketing
Zillow, Inc
Legal services
Aggressive Legal Services
Amco Financial Services
Barker Martin, P.S.
Boltz Law
Community Association
Law Group
Judith B. Wolk LLC
Kovitz Shifrin Nesbit
Law Offices of Heist, Weisse
& Davis, PA
Law Office of Daniela Pavone
Law Office of Lawrence Jaffe
Legal Shield
Provizer & Phillips PC
Sheridan Clark LLP
U S Collections, West, Inc.
MAINTENANCE
Accountable Plumbing &
Rooter
Alarm Compliance USA, Inc.
Alpha Pest Control Inc.
BehrPro: Behr & Kilz Paint
& Primers
Belfor Property Restoration
Cheyenne Corporation
DBA AAA Action Painting
CitruSolution of
Middle Tennessee
Crime Clean of Texas, Inc.
Custom Home &
Commercial Accessories
Detector Inspector
Elite Restoration LLC
Empire Today LLC
Extreme Landscape &
Management
Impact Management &
Consulting, LLC
Inspection Experts, Inc. (IEI)
KYS Construction, LLC
MFS Supply
Mr. Rekey Locksmith Services
MSN Construction and
Management Corporation
NightTenders, Inc.
Orkin, Inc.
Propertyware, Inc.
PuroClean Property Restoration
Quanex Building Products
Corporation
Queenaire Technologies Inc.
R.E.O. Flooring Solutions
Roof Brokers Inc.
Service Master Cleaning
& Rest
SERVPRO North Arlington
Sherwin-Williams Company
Smoke Alarm Solutions
Spartan Plumbing
Universal Restoration Services
US Aqua Vac, Inc.
SOFTWARE
AppFolio, Inc.
BoostPM Inc
BuildingLink.com, LLC
Buildium
eRent Payment
Happy Inspector, Inc.
HERO PM
Hoamanagement.com Inc.
In The Field Technologies
Inspect and Cloud
Mobile Property Management
MYOWNREALESTATE.COM
National Real Estate
Education, LLC
Planet Synergy, Inc.
PROMAS Landlord
Software Center
Property Management Inc.
Property Manager Websites
PropertyBoss Solutions, LLC
Propertyware, Inc.
Rent Manager
Rental Property Acct Services
Rentec Direct LLC
RentJuice
Simple Inspector
TReXGlobal.com
Yardi Systems
TENANT SCREENING
AAA Screening Service
ACRAnet
ACUTRAQ
ACUTRAQ Background
Screening
Alliance 2020
Background Info USA
Beacon Background
Screening Services, LLC
Certified Tenant Screening
Choice Data, Inc.
Clear Screening
Contemporary Information Corp.
CoreLogic SafeRent
Credit Investigators, INC
Data Verification Services, Inc.
Experian North America
Expert Screenings
Houserie.com
Landlordstation.com
LexisNexis Resident Screening
Microbilt
MOCO, Inc.
National Tenant Network, Inc.
National Tenant Screening
Services a division of Verification
Consultants, Inc.
Orca Information, Inc.
RageRent
Rapid Credit Reports
Rate Tenants.com
Reliable Background Screening
Resident Research
Resolve Partners, LLC
SARMA
Scott Roberts &
Associates, LLC
StarPoint Screening
Tenant Screening USA
Trans Union Rental
Screening Solutions
TVS Tenant Verification
Service, Inc
US Real Estate Investors Assoc
February 2014 Issue | Volume 25 | Number 2 | 23
Membership Growth
A warm welc o me to a ll t he ne w memb ers wh o j o ined fro m Decemb er 7 - D ecemb er 31 , 201 3
Professional
Members
Mary Abood
Antoon Properties, LLC
Orlando, FL
407-579-5187
Hattie Allmon-Wheeler
Lyrubec Properties, LLC
Charlotte, NC
704-817-9533
Jamie Anderson
Foothills Properties
Tucson, AZ
520-299-2100
Sam Barnett
Barnett Real Estate
Charlotte, NC
980-229-4666
Joseph M. Clotzman
Cambridge Companies
Winchester, VA
540-662-2300
Dorothy P. Davis
Resolute Property
Management
Raleigh, NC
919-720-4363
Marie Davis
Prudential
The Property Place
Deltona, FL
386-774-2266
Michelle D. Deal
Real Deal Realty
and Property
Cape Coral, FL
239-829-0555
Betsy Bateman
Weichert REALTORS®
Merritt Island, FL
407-206-3057
Sharon Fernandez
Hacienda Propiedades
San Antonio, TX
210-223-7565
Jeremy N. Boardman
Urbane Results LLC
Washington, DC
202-465-4690
Michael D. Ferraiz
KMSM, Inc
Los Alamitos, CA
714-527-4500
Ivetta Borba
E & E Property
Management Group Inc
King City, CA
831-385-8800
Kevin Fraley
The Real Estate Group
Chesapeake, VA
757-410-8500
Samuel Caras
Caras Property
Management
Missoula, MT
406-543-9798
Radiant Chase
Kapolei Realty
Kapolei, HI
808-674-1191
Barry Christiansen
Keystone Real Estate
of South Atlanta
Peachtree City, GA
678-274-7804
Christopher W. Fry
Columbia River
Properties Inc.
Kelso, WA
360-423-6778
Paul M. Gozzo
WRI Capital Group/
Castle Realty
Winter Park, FL
321-250-5070
Melissa Greene
KC Rental Source
Leawood, KS
913-940-1416
24 | February 2014 Issue | Volume 25 | Number 2
Debbie Grise
Property Management
Treasure Coast
Stuart, FL
772-486-1035
Fir Le
Lehman Property
Management
Harrisburg, PA
717-652-4434
Leon Moody
Moody Group at
Keller Williams
Tampa, FL
813-994-0123
Ryan Harkins
Rental Homes USA
Virginia Beach, VA
757-962-5100
Benjamin T. Manley
Manley Real Estate LLC
Denver, CO
720-204-0676
Andrew Morris
Realty Trust Services, LLC
Lorain, OH
440-220-7300
Nathan Harr
ONEprop, Inc.
Plano, TX
214-432-1975
Jerry Marbury
Foothills Properties
Tucson, AZ
520-299-2100
Fred Musilli
DJCRE, Inc.
Philadelphia, PA
215-271-7070
Walter A. Harrison
COG Management, Inc.
Dallas, GA
770-505-6000
Dawn M. McGinn
Rebhan Property
Management
Charlotte, NC
704-927-8673
Alma Muzquiz
RE/MAX Preferred
San Antonio, TX
210-483-5000
Anne Humphreys
EXIT 1st Class Realty
Melbourne, FL
321-557-0402
Michael Johannes
RE/MAX Mosaic
Properties
Gilbert, AZ
480-588-9500
Warren Johnson
Warren Johnson
Property Management
Dallas, TX
972-979-8532
Carla L. Jones
B&C Management LLC
Westminster, CO
303-301-7167
Stephen Kendrick
Property Management
Inc of Houston
Richmond, TX
281-265-0000
Tres Kennedy
Hot Ocean LLC
Houston, TX
832-582-8127
Dan McKinley
RE/MAX Masters
Chandler, AZ
480-821-5700
Robert K. Meeks
Advanced Management
Specialist
Kissimmee, FL
407-483-1013
Derek Meins
RE/MAX Mosaic
Properties
Gilbert, AZ
480-588-9500
Kevin Michels
C Marshall &
Associates Realty
Prescott Valley, AZ
928-775-2984
Ryan M. Miller
Titan Property
Management
Sacramento, CA
916-349-7620
Saeid Mirzadeh
My Area Realty
Lake Worth, FL
561-283-4663
David L. Myers
Infinity Real Estate
Investment
Greenwood, IN
317-788-4357
Rhonda K. Navarro
Pacific Grove Rentals
Pacific Grove, CA
831-158-641
Dennis Raffaelli
RE/MAX Mosaic
Properties
Gilbert, AZ
480-588-9500
Charles R. Randall
RE/MAX Mosaic
Properties
Gilbert, AZ
480-588-9500
Scotty J. Rouse
Rouse Realty &
Investments LLC
Tyler, TX
903-571-8248
Nicholas Sadler
Sunshine Management
Corp.
Frederick, MD
301-663-8383
Karen Saint-Lot
Carolinas Metro Realty
Charlotte, NC
704-405-0634
Lesley Wade
Foothills Properties
Tucson, AZ
520-299-2100
Jermaine O.K. Sambajon
Day-Lum Rentals &
Management
Hilo, HI
808-935-4152
Rick Waldres
Crown Properties, Inc
Spanaway, WA
253-537-2700
William R. Shower
S & S Property
Management
West Sacramento, CA
916-371-1870
Debbie Sinsel
Blue Sage Realty, Inc.
CRMC®
Westminster, CO
303-432-9898
David J. Somers
Coldwell Banker
Coast Realty
Titusville, FL
321-383-3330
Todd Souza
CA Property Investment
Group
Sacramento, CA
916-710-2177
Kathleen E. Sutton
Porzig Realty
Lake Mary, FL
407-322-8678
Irene Thiel
Coldwell Banker
Residential
San Diego, CA
858-487-3333
Cindy Tittle
Executive Home Rentals
& Sales
Temecula, CA
951-303-6300
Jennifer Tribou
Anderson Property
Management
Winter Park, FL
407-491-1132
Yuriy Vaynshteyn
Carolinas Metro Realty
Charlotte, NC
704-405-0634
Ryan P. Watterson
Equity Property
Services, LLC
Windsor, CO
970-690-2203
Denny J. Werner
DJW Management Inc
Eagle, ID
208-286-0790
Ty Wickline
Stars & Stripes
Homes, Inc
Aurora, CO
303-326-0550
Tamara Wildhagen
Blue Sage Realty, Inc.
CRMC®
Westminster, CO
303-432-9898
Adam Williams
Blue Slate Property
Management
Dallas, TX
214-699-6927
Affiliate Members
Dennis Barber
Aggressive Legal Services
Sacramento, CA
916-362-3553
Michelle Larson
Lehman Property
Management
Harrisburg, PA
717-652-4434
David Devor
Simple Inspector
Jacksonville, FL
855-787-2500
Dian Lehman
Lehman Property
Management
Harrisburg, PA
717-652-4434
Nicholas Schmaltz
Dennick Inspections
Kyle, TX
512-484-4229
Samuel Madrid
Hacienda Propiedades
San Antonio, TX
210-223-7565
Melissa Sheridan
Sheridan Clark LLP
Sacramento, CA
916-366-3692
Faustino Montoya
Liberty Management, Inc.
CRMC®
San Antonio, TX
210-681-8080
Pete Slade
Nitro Mobile
Solutions, LLC
Tampa, FL
888-970-6660
support staff
Members
Amanda Blakey
Grace Management &
Investment
Thornton, CO
303-255-1990
Jonny Wise
Arpad Advisors, Inc.
North Fort Myers, FL
239-995-1500
Pamela Garrett
Lighthouse Cove
Property Management
Silverdale, WA
360-698-3829
Alison Wright
Anderson Property
Management
Winter Park, FL
407-491-1132
Melanie Henson
Ally Property
Management
San Antonio, TX
210-705-3308
Take the
time to
welcome a
new member.
Ammari Rodriquez
Liberty Management, Inc.
CRMC®
San Antonio, TX
210-681-8080
Samantha Smith
Lehman Property
Management
Harrisburg, PA
717-652-4434
Deborah Thornton
Rollingwood
Management, Inc.
Austin, TX
512-327-4451
Irene Valdez
Liberty Management, Inc.
CRMC®
San Antonio, TX
210-681-8080
Hear Ye! Hear Ye!
In accordance with NARPM® guidelines for approval of the Certified Residential Management Company (CRMC®) designation, notice is hereby posted that
Mohamed Sulthar, MPM® RMP®, with Sulthar Properties, LLC, and Tony Sims,
MPM® RMP® , with Specialized Property Management, Inc, have applied for
the CRMC® designation.
If anyone knows of any reason why these companies should not be eligible,
please contact NARPM® National by phone at 800-782-3452 or by e-mail at
[email protected] Objections must be received by March 1, 2014.
Earn yourself
Ambassador
Points. See
page 26.
February 2014 Issue | Volume 25 | Number 2 | 25
Ambassador Program
E arn re wards and ac hieve amb assad o r stat u s fo r referring ne w N A RPM ® memb ers
Who better to spread the word of the benefits of NARPM® than its
members? To achieve Ambassador status, you must refer five new
members in one year. You will then receive an award certificate* and
a $200 NARPM® credit that can be used toward your annual dues,
upcoming events, education classes, and more! You can earn multiple
award certificates in a 12-month period, so be sure you continue
referring new members, even after you have achieved Ambassador
status.
1.Contact NARPM® National for membership application brochures.
Upon request, National can mail the application directly to the
prospective member.
2.The 12-month period to obtain five new members starts the day
the first application is processed.
3.When the fifth application is received, an award certificate* will
be issued and dated. A $200 NARPM® credit will also be issued.
*Certificates are non-transferable.
2013 Ambassadors (thru December 31, 2013)
Shelley Alterman
Brian Birdy, MPM® RMP®
Jill Bradshaw, RMP®
Dennis Dodson, II MPM® RMP®
Deborah Henry, RMP®
Jennifer Herman
Trudy M. Hoff, RMP®
Mark Kreditor, MPM® RMP®
Cheryl Y. Kunimoto, R
Stacey McKay
Primrose K. Leong-Nakamoto, S RMP®
Maria Napolitano, RMP®
Francisco Nieves-Taranto
Lynn Sedlack, MPM® RMP®
Jennifer Stoops, RMP®
Sandra Thomas, RMP®
Tiea Vincent, RMP®
David Whitley
C
M
December 6 - December 31, 2013
Referring Member
Brian Birdy, MPM® RMP®
Brian Birdy, MPM® RMP®
Roy Brooks
Michael Francis, MPM® RMP®
Harry Heist
Lou Kahn, MPM® RMP®
Lou Kahn, MPM® RMP®
Lou Kahn, MPM® RMP®
Jennifer Kellogg, MPM® RMP®
Ben Kincel
Jan Leasure
Glenn Lehman
Glenn Lehman
Glenn Lehman
Glenn Lehman
Glenn Lehman
Corinne Luna
Gina McKinley
Liz Morganroth
Liz Morganroth
Liz Morganroth
Liz Morganroth
Maria Napolitano, RMP®
Maria Napolitano, RMP®
New member
Sharon Fernandez
Samuel Madrid
Joseph M. Clotzman
Deborah Thornton
Leon Moody
Jamie Anderson
Jerry Marbury
Lesley Wade
Michelle Poorbaugh
Matthew L. Brooks
Rhonda K. Navarro
Fred Musilli
Michelle Larson
Fir Le
Dian Lehman
Samantha Smith
Tres Kennedy
Dan McKinley
Michael Johannes
Derek Meins
Dennis Raffaelli
Charles R. Randall
Betsy Bateman
Debbie Grise
Y
Referring Member
Maria Napolitano, RMP®
Maria Napolitano, RMP®
Maria Napolitano, RMP®
Maria Napolitano, RMP®
Maria Napolitano, RMP®
Maria Napolitano, RMP®
Maria Napolitano, RMP®
Dawn Ostovich, RMP®
Charles Riska, RMP®
Charles Riska, RMP®
Michael Robinson
Chrysztyna Rowek-Perry, MPM® RMP®
Matt Sanchez
Lisa Saunders
Lisa Saunders
Lisa Saunders
Cyndy Starr, RMP®
Jennifer Stoops, RMP®
Jennifer Stoops, RMP®
Jennifer Stoops, RMP®
Jennifer Stoops, RMP®
Corey Van Dyke
Chuck Warren, MPM® RMP®
How can 5=200?
New member
Anne Humphreys
David J. Somers
Jonny Wise
Marie Davis
Kathleen E. Sutton
Jennifer Tribou
Alison Wright
Mary Abood
William H. Blanks III
Kristin Moore
Darcy Price
Pamela Garrett
Carla L. Jones
Kathleen D. Burchfield
Darrell Moore
Jan Rucinski
Jermaine K. Sambajoro
Hattie Allmon-Wheeler
Sam Barnett
Dawn M. McGinn
Karen Saint-Lot
Paul M. Gozzo
Ryan Harkins
All the information you need
is at http://www.narpm.org/
join/ or you can scan the
QR code at right with your
smartphone or tablet using a
QR code reader app.
Data:
ECC:
26 | February 2014 Issue | Volume 25 | Number 2
BENCHMARK
Size:
CM
MY
CY
CMY
K
YOU CAN
with Rent Manager.®
February 2014 Issue | Volume 25 | Number 2 | 27
2013 Official National
NARPM Partner
2011 Affiliate of the Year
&
We’ve Teamed Up With Rent.com
To Provide World-Class Solutions!
With Rentals.com’s leading web sites and mobile applications coupled with Rent.com’s
successful pay-for-performance business model, you’ll have access to the most comprehensive
suite of products that deliver cost-effective, high-quality leads and leases. Rent.com will
bring another strong brand to Rentals.com’s extensive family of apartment and rental
home resources that includes Rentals.com, RentalHouses.com and Apartmentguide.com.
Rentals.com, RentalHouses.com and RentList.com are trademarks and/or registered trademarks of PRIMEDIA Inc. Other company and product names may be trademarks of their respective owners. © PRIMEDIA Inc. 2013. All rights reserved.
BIG INNOVAT IO N • B I G E X P O S U R E • B I G R E S ULTS
28 | February 2014 Issue | Volume 25 | Number 2

Similar documents

With the Flick of a Switch

With the Flick of a Switch on association events, and provides valuable industry advice and insight. NARPM® members receive the Residential Resource as part of their membership, included in their annual dues. The Residential...

More information

RESIDENTIALResource

RESIDENTIALResource and entertainment. The 2015 President’s Celebration will be held at the Georgia Aquarium, which is the world’s largest with 8 million gallons of fresh and marine water, and more than

More information

RESIDENTIALResource

RESIDENTIALResource From the Desk of the Executive Director

More information