Speaking Up - Cornwall Rural Community Charity

Health and Wellbeing Service
Speaking Up
Summer 2014
Cover image: Lanyon Quoit - Andy Frettsome, Gutterflower Images
In this issue...
Have Your Say: Forums p4
Healthwatch p8
Pencil This In p12
Community
Development Service
For BME (Black and Minority Ethnic)
Communities
Mental Health Advice and Support for People
from Diverse Communities in Cornwall
Telephone: 01726 862727
2
MH & Debt Guide p20
Say No To Hate p22
BME Service p37
Sea Sanctuary p38
Hope In the Heart p40
CBS p42
Health and Wellbeing Service: Update
“We cannot direct the wind but we can adjust the sails” Anon
Work with Healthwatch Cornwall
We now have a formal agreement to
work in partnership with Healthwatch
Cornwall on issues raised by people
about mental health services. This
gives us the opportunity to feed directly
into any work they are already doing
around mental health, plus we hope
that feedback we receive will also help
to influence what work HC may do in
the future and so give us more ‘clout’
on behalf of people with emotional and
mental health issues.
User engagement film
We’ve also made another film! Some of
you may have seen our Peer Support
Film, showcasing the fantastic support
that people receive from self-help
groups around the county. We’ve just
made another film that emphasises
why it’s important for health services
to involve people with lived experience
of mental distress in the planning and
delivery of those services. Everyone
who features in the 3-minute film
is a volunteer with our Health and
Wellbeing Service and they give their
views in their own words. A massive
thank you to those who took part - very
brave!
If you’d like to take a look at this short
film, you can see it on YouTube at:
www.youtube.com/
watch?v=AkzPc9wHWdc
Or search for ‘CRCC Cornwall’ to see
a list of all the films we’ve made about
our work with Cornish communities.
Finally, a big thank you to Gutterflower
Images for supplying the front cover
pic. As you can see, they take beautiful
photographs of Cornwall and are
extremely lovely people to boot! If you’d
like to see more of their work (highly
recommended) they have a Facebook
page - search for Gutterflower Images.
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3
Health and Wellbeing Forums May 2014
In partnership with Healthwatch
Cornwall, the Health and Wellbeing
Service ran two forums, one in
Camborne and one in Launceston, to
give people with emotional and mental
health issues the opportunity to have a
say on 3 key themes already identified
by HC via previous feedback.
do a reminder, e.g. texting service
• Phone triage is not satisfactory – we
need flexibility
• The ring back service is handy
sometimes
• The ring back service is no good for
people who don’t use the phone e.g. I don’t phone because of my
autism
• Doctors are often over-running –
they are in an impossible situation.
Time management is an issue in the
surgery
• Battling through a non-clinical
staff member (receptionist) is
intimidating
• It’s virtually impossible to see my
GP – she works part time and the
surgery only make appointments up
to two weeks in advance
• It can be difficult getting an
appointment with a designated GP
– it can take up to a month
• Repeat prescriptions can take time if
your own GP isn’t there to sign it off
• Time with GPs is very short – only
10 minutes
• Our GP has been there supporting
me and my family with time and
also a listening ear. He has gone
beyond the call of duty. I had phone
numbers including my GP’s home
number
The questions and comments on these
were:
1. What’s it like for you seeing your
GP for emotional or mental health
issues?
Theme 1 Stigma:
• I wouldn’t acknowledge that I have a
mental health problem. I don’t want
to be labelled as ‘difficult’ by my GP
and the practice staff
• I am not able to spend enough time
talking to someone re: mental health
and how can this be remedied
• My surgery doesn’t know what to do
with me as it’s an emotional issue
• I feel that I am accused as an
‘anxious hypochondriac’
• The first time is really hard –
worried that you’ll be dismissed
Theme 2: appointment system
• I feel guilty taking up my GP’s time
– I would rather get a referral to
another service
• Lots of people don’t turn up for
appointments – the surgery needs to
research why people don’t show or
Theme 3: Community Links
4
Health and Wellbeing Forums May 2014
• When people go to GP surgery they
don’t find out about any help out
there – instead they are using day
centres or the out of hours service
• My surgery won’t even put a poster
up of my self-help group
• GPs need to be more community
minded – helping people find info
for self-help groups or Healthwatch
• Some local communities do not
want to know about mental health
• Need to get informed of what else
is going on – CHAT (Community
Health around Torpoint) is a great
example
• GPs need to develop their
community noticeboards
Theme 4: Interest in Mental Health
• I belong to my local patient forum
and the practice manager is not in
the least bit interested in mental
health
• It would be great if there was a
way of knowing which GPs have a
specialism in different areas – e.g.
mental health/ autism, etc
• The most important thing for a GP
to say to a mentally ill person is that
it is fine to come back to the surgery
and be seen any by any GP there.
• I have had lots of inappropriate/
ignorant comments from my GP
[about being a carer]
• Important to help people identify
what is going on with themselves –
i.e. is this a mental or physical issue
• Patient education is needed in
surgeries
• People need help on how to
communicate their needs with
professionals
2. Have you used NHS talking
therapies? Were 6 sessions enough?
• Relaxation therapies have helped me
in the past but they don’t seem to be
on offer now
• I think that people are trying
to access BeMe / Outlook who
really need access to more indepth psychology but it is just not
available
• Outlook South West couldn’t see me
as I said I was suicidal so they said
that I was too much for them
• The Samaritans are referred to by
e.g. MIND and the Out of Hours
mental health service users because
they can at least get an answer
• BeMe was professional, on the ball.
• 6 sessions are absolutely useless for
long term issues. Worry sets in on
session 5.
• Outlook South West: referred by my
GP, given 6 sessions. [It was] what
was needed at that time, a kind,
sympathetic woman – a listening
ear.
• You can have a 12-week gap from
Outlook / BeMe and then go back
5
Health and Wellbeing Forums May 2014
to them. But that really upsets
continuity of service
• I feel like a bouncing ball – in and
out of services in primary care.
• My surgery is brilliant
• Cardrew walk in centre is brilliant –
often there is a wait but it’s worth it
• My local MP didn’t even get back
to me after going to my local MP
3. Do you struggle to get help for a
surgery
long-term mental health issue?
• Are peoples sensory needs taken into
• The term ‘service users’ is a hoot –
account in mental health
we would all be service users if we
• There are added complications if
could get a service
people are working and need to
• My SEAP advocate helped me get
access mental health services. The
specialist support (10 sessions with
services are just not flexible
an Autism Psychiatrist)
Knowledge:
• Mental Health Out of Hours service • There is a link between physical and
is still having the same problems –
emotional health
I’ve been advised to ‘have a cup of
• The hospital dentist has a charge
tea’; not been called back
– I thought the point of hospital
• I feel like giving up as there is
services were free
nothing for me.
• Thyroid problems are not picked up
• People leaving acute wards need to
as the tests aren’t robust
be discharged with a CPN’s support • There has been a reluctance by
• I feel I am not given enough
health professionals in Cornwall to
information on the channels of
acknowledge that racism and the
enquiry about therapies I need to
effects on people of a lifetime of
pursue and what can be done to
racial abuse even exists.
remedy this.
Working together:
• Our GP has been there supporting
• Physical and mental health must
me and my family with time and
have parity
lots of it and also a listening ear,
• There are extra difficulties for
gone beyond the call of duty; had
autistic people to access services
phone numbers including my GP’s • GP attendance at meetings / forums
home number.
is noticeable by its absence
• The recent carers forum in
Other issues raised
Wadebridge was excellent, really
Quality of services:
service user-led.
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Health and Wellbeing Forums May 2014
• Carers and service users need to
work together in mental health
service user engagement work.
Questions:
• Are psychiatric services at Treliske
going to be privatised?
• How much money is NHS Kernow
going to give to service user
involvement? What is the budget?
• Does the cost of being a patient
come out of the GPs’ budget from
Central Government?
Things we learnt:
• Pharmacists can at their discretion
offer you an emergency 5-day
prescription for people on a repeat
prescription.
• You can request a double
appointment with your GP if you
feel you need longer to talk through
any issues you have.
All of these comments will be fed
back to Healthwatch Cornwall to help
inform their work. Where questions
have been asked, we will try to get a
response. If you’d like to keep up-todate with our work and what responses
we are able to get regarding issues raised
through us, sign up to our mailing list
by either calling us on 01872 243532
or subscribing to our e-newsletter at
http://www.cornwallrcc.org.uk/services/
healthandwellbeing/e-newsletter/
If you would like to comment
on public-funded mental health
services, you can do so by
contacting the health and Wellbeing
Service. Your comments will be
noted anonymously.
Health and Wellbeing Service
CRCC, 2 Princes Street, Truro
TR1 2ES
t: 01872 243532
e: healthandwellbeing@cornwallrcc.
org.uk
FB: Cornwall Health and Wellbeing
Service
Twitter: @CornwallrccHWBS
If you would like to comment on
any health or social care service, you
can get in touch with Healthwatch
Cornwall
Healthwatch Cornwall CIC
Mansion House, Princes Street,
Truro, TR1 2RF
t: 0800 0381 281
e: enquiries@healthwatchcornwall.
co.uk
FB: Healthwatch Cornwall
Twitter: @HWCornwall
7
More on Healthwatch Cornwall and
mental health
Healthwatch Cornwall is taking
part in an inquiry that will be led by
people with direct experience of unsafe
discharge from health and social care
settings.
and patients and it is vital people
get in touch to let us know what is
happening. That way we can remain
effective at bringing about positive
change where needed.”
The people’s champion of health
and social care services in the county
is supporting its national body,
Healthwatch England in its first ever
special inquiry to find out why things
go wrong when people, particularly
the homeless, elderly and those
with mental health problems, are
discharged from care establishments.
If you have, or someone you know
has, been affected by unsafe discharge,
please share your experiences at www.
healthwatchcornwall.co.uk/have-yoursay/ or by calling 0800 0381 281.
Debbie Pritchard, Chief Executive at
Healthwatch Cornwall said: “Feedback
we have received around this issue
includes one patient who suffered so
much anxiety and stress due to lack
of support that they were quickly
readmitted to hospital.”
“Incidents such as these are avoidable
and we welcome Healthwatch
England’s commitment to investigate
why this continues to happen
nationally and we are keen to hear
from people who have had a less than
positive experience in Cornwall too.”
Ms Pritchard added: “Healthwatch
Cornwall can act as valuable conduit
between commissioners, providers
8
Healthwatch England will report back
on its findings and recommendations in
the autumn.
Focus on
mental health
CRCC’s Health and Wellbeing
Service will be helping Healthwatch
Cornwall to get feedback from
people with mental health issues on
their experiences of discharge from
services.
Questionnaires will be available
shortly but if you would like to
comment in the meantime, you
can also contact Nicki Sweeney at
the Health and Wellbeing Service
via email to nicki.sweeney@
cornwallrcc.org.uk or via our
Facebook page Cornwall Health
and Wellbeing Service.
All party parliamentary group on
mental health: inquiry into parity of esteem
Here is an opportunity to have your
of whether
say in a new Parliamentary inquiry into local public health work is giving due
‘parity of esteem’ for mental health.
attention to mental health/ mental
wellbeing and whether local strategies,
plans and commissioning for improving
The All Party Parliamentary Group
the public’s health are successfully
(APPG) into Mental Health’s inquiry
prioritising mental wellbeing, helping
aims to assess how effectively the
to prevent mental health problems
Government (and others) are meeting
from developing, and how they can
the objective to give mental health
be improved to support better mental
equal priority to physical health,
health for all.
and will make recommendations to
Government (and others) to help
deliver tangible improvements in
The APPG’s view is that it is vital
mental health outcomes. The inquiry is that the views of local Public Health
looking into three areas:
professionals, the local VCS and others
• Reducing premature mortality for
are heard by MPs in Parliament. We
people with mental health problems
would therefore encourage you to fill
• Improving the quality of mental
out this short survey- a link to which
health emergency care
can be found on the APPG’s website:
• Mental wellbeing as a public health www.rcpsych.ac.uk/
priority
policyandparliamentary/
parliamentandpublicaffairs/
appgonmentalhealth.aspx
The APPG would welcome your
thoughts on Session 3: Mental
wellbeing as a public health priority
Your contribution can help make
a huge difference in influencing
Government policy on public mental
Public Health plays a crucial role in
health and to achieving improvements
improving mental health outcomes.
in the public’s mental health.
And giving attention to mental health
will help achieve key public health
outcomes across the life course from
If you have any questions or would
early years to later life.
like any further information, please get
in touch with Megan Cleaver, Public
Affairs Manager at the Royal College of
The APPG Inquiry want to hear from
people about their firsthand experiences Psychiatrists at [email protected]
9
Get F+IT Project
The ‘Get FIT’ project was launched
in June 2013 to enable people over
60 (or over 50 with long term health
conditions) to become IT savvy
in order to improve their financial
resilience and reduce their potential for
fuel deprivation.
In its first 6 months the ‘Get FIT’
project worked with 140 people,
running financial & IT (FIT)
capability workshops tailored to the
needs of small groups and also offered
outreach welfare benefits and debt
advice by CAB workers. The CAB
outreach worked with 60 individuals
and through their advice were able to
secure an extra (annual) benefit gain
of £38,488. They also managed to get
debts written off for clients to the value
of £12,186.
The IT sessions proved really popular,
and understanding how to keep safe
10
and shop safely online has generated
a lot of interest and excitement,
especially for some who felt it
could be a way of maintaining their
independence and autonomy.
Quite a few attendees mentioned how
‘rationing’ phonecalls, watching the
clock, or only phoning at certain times
affected their conversations with friends
and family members and so learning
how to Skype, for which there is no
cost (except internet connection), was a
revelation. Being able to see others will
have a significant impact on wellbeing
and reducing feelings of isolation but
it is also being able to be seen. An
older woman said her son would feel
more reassured and less worried if he
could see her too and know she was
really well. The other added benefit was
that 19% of attendees said that as a
result of coming to the IT sessions they
were becoming more active in their
community and 8% said they were
Get F+IT Project
helping others with computers or to
use the internet.
For one man, playing chess was
something he enjoyed but no longer
did due to social anxiety. He was
thrilled to be shown he could still
play the game on a laptop with a ’real’
opponent. For him, thinking about
his game strategy took his mind off the
voices he hears.
The fuel saving sessions highlighted the
fact that 59% of the people we saw said
their homes were not warm enough
in winter, either because they turned
their heating down to save money or
because the heating or insulation was
insufficient, and 77% said their fuel
bills were a concern. We were able to
do comparisons of energy suppliers
for individuals and give advice about
swapping and so helped people save
over £1,300.
Get F+IT Penzance
More than two dozen silver surfers
received their certificates last week after
graduating in computer technology.
The courses were arranged by Churches
Together. The courses ran for six
weekly half-day courses and places are
available for future courses.
We also have more dates in Penzance
if people would like to join us at the
Giving Shop. The courses run from
10.30am -12.30am and 1.30pm3.30pm on Tuesdays and the dates are
below.
June 17th to July 22nd
Aug 12 to Sept 16th
Oct 7th to Nov 11th
11
12
Pencil This In Caring for Carers
Aim
This course will meet the specific
needs of those caring for people living
with Mental ill health. It will enable
carers to better understand the needs
of themselves and the people they are
caring for.
Two-day Agenda
Day One
• Understanding ourselves
• Understanding Mental ill health
and its effect on communication,
perception, behaviour and
relationships
• Dealing with unexpressed emotion
• Anger Management
Day Two
• Through the medium of pencil
drawing carers will be able to
express their feelings and emotions
in a creative environment
• Healthy coping strategies
• Mental Health resources
• Identifying future needs
helpline
01872 266383
For more information or an application
form contact
Promas –[email protected]
Tel – 01736 339226
Mobile - 07775756464
13
“You can’t light a fire without a spark”
Peer Support Network
All great peer support groups often
start from small beginnings: two or
three people with similar experiences
and interests coming together with an
idea they think might benefit others
as well as themselves. Often, though,
they can stumble at the beginning by
the enormity of the task, or a lack of
confidence, or not knowing where to
go for help.
These sparks of ideas just need a little
protection and nurturing to grow and
that is what the peer support team is
all about. Encouragement, support,
knowledge and advice. It can begin
with de-mystifying baffling terms
like ‘constitution’ or ‘management
committee’, or helping groups fill
in forms to open bank accounts and
apply for grants.
However, it isn’t just the paperwork
which can be off-putting. Starting a
group takes some preparation, such
as finding a venue that is available
14
and affordable, or planning and
facilitating group sessions. There
may also be fears about promoting or
advertising the group, concerns about
giving out personal information as
contact details, or attracting prejudice
and stigma. The extra initial support
is a way of helping groups to build
solid foundations so that they are
strong enough to grow and continue.
Even if a new group has developed
on its own, we can still offer 1-2-1
or group workshops on developing
ground rules, group facilitation skills
and recording group finances.
The Peer Support Network runs
a quarterly forum where group
members and leads can meet others
and share experiences and ideas – and
also difficulties. This helps groups
feel less isolated and also builds a
mutually supportive network.
Another area of need is when people
running groups become unwell,
as this can mean groups stop. We
would like to provide a service when
this happens, to offer a temporary
facilitator to support the group for
that period of time. This is quite
a tall order and a challenge due to
the geography of Cornwall and the
Independent Inpatient Visiting Scheme Health and Wellbeing Service
diversity of the groups.
For more information on our Peer
Support service call us on 01872
243559 or email Nicky Cope at
[email protected]
Nicky Cope and Sue McDermott
Independent Inpatient Visiting
Scheme
As part of our IIVS Scheme, staff
and volunteer representatives
attend Cornwall Partnership NHS
Foundation Trust’s (CFT) External
Stakeholder Group, which brings
together CFT staff and representatives
from external agencies to discuss
issues relating to mental health care.
Here is a summary of a recent
meeting where we were able to
contribute:
• We commented that on Harvest
Ward, the art therapist is retiring and
we asked if she being replaced.
Response: The art therapist is not
being replaced. The Trust has to
deliver services within a financial
envelope and deliver services by
NICE guidance. Art therapy was
inherited historically and is not in
NICE guidance. Rather than making
staff redundant etc this position has
reached a natural end.
• We asked, is there going to be a
smoking ban on inpatient units?
Response: the smoking area
for inpatients is often debated.
Nationally many care units currently
smoke free but CFT are constantly
reviewing this and weighing up the
impact on patients and the support
needed to implement this.
• Questions were raised regarding
BeMe and Psychological therapies. It
was asked, who is entitled to therapy?
How does this work?
Response: Outlook South West
(OSW) has historically delivered
psychological therapies for primary
care services. Now both OSW and
BeMe provide services. OSW are
located at more traditional venues
(GP surgeries, etc) and BeMe are
doing things a little differently and are
at locations such as Boots. People are
assessed according to the symptoms
they are experiencing and a Care
Pathway (Cluster) is decided on. Each
Care Pathway has a ‘cluster number’.
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Independent Inpatient Visiting Scheme Health and Wellbeing Service
If people are clustered as 1-5 they will
receive therapy from primary care
services and will have the choice of
OSW or BeMe. It they are clustered
above 5 they receive psychological
therapy from secondary services.
• It was also asked, is there an
escalation process to longer-term
psychodynamic therapy when
accessing BeMe for a person if CBT
does not work for them?
Response: OSW and BeMe were
commissioned to provide the same
therapy and both provide a range
of therapies available through IAPT
(Improving access to Psychological
Therapies).
This is the list of therapies available
through IAPT:
Cognitive behavioural therapy (CBT)
(computerised)
• CBT (individual) including
exposure and response prevention
• CBT (group) including exposure
and response prevention
• CBT (trauma-focused)
• Eye movement desensitising and
reprocessing
• Group-based peer support (selfhelp) programmes
• Non-directive counselling
16
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
delivered at home
Psycho-educational groups
Self-help groups
Self-help (individual facilitated)
Self-help (individual nonfacilitated)
Applied relaxation
Behavioural activation
Behavioural couples therapy
Bibliotherapy based on Cognitive
Behavioural Therapy (CBT)
principles
CBT
CBT including exposure and
response prevention
CBT (trauma-focused)
Counselling
Eye movement desensitisation and
reprocessing
Interpersonal psychotherapy
Self-help groups
Other
• Cognitive Behavioural Therapy
(CBT)
• Interpersonal Therapy
• Counselling
• Brief Psychodynamic Therapy
• Solution Focused Therapies
• Dynamic Interpersonal Therapy
(DIT)
• Psycho Sexual Therapy
• Personal support
• Mindfulness
Independent Inpatient Visiting Scheme Health and Wellbeing Service
Discussion then took place on
how people access longer term
psychodynamic therapy if CBT does
not work. The Team would then need
to discuss if the patient needed to be
reassessed to a different cluster for
secondary services.
• Harvest Ward are having a
refurbishment and new flooring is
being put down. A soft vinyl is being
used as this can be kept clean and
tidy and is more effective for infection
control. The ward is considering
more homely touches to improve
the overall appearance and appeal
on the ward. The seclusion area is
being used less than previously used
and two seclusion room has been
decommissioned.
• We commented that Fletcher
ward has new flooring but not by the
phone. It is now looking scruffy.
Response: CFT will look at this and
follow up.
• Bowman has had a peer review.
Staff from an independent unit visit
and assess the ward. It was reviewed
that it is a good environment.
closed since April last year and moved
to Garner Ward, providing one
patient facility with 65% occupancy
since the relocation. There was a
public consultation regarding the
move and no major issues have been
raised. The Trust is sensitive to the
travel implications but there have
been no significant problems.
It was discussed that all patients are
entitled to an Independent Mental
Health Advocate (IMHA) but there
is a lack of IMHAs for people with
dementia. Is the responsibility for
Councils to commission this service
and this has been flagged with the
Council.
• In the community, a Primary
Carer Dementia Practitioner (PCDP)
service has been set up and supports
2,000 patients and carers across the
county. One practitioner visits the
Isles of Scilly once a week. This
supports
the whole
pathway
from
diagnosis
to end of
life.
• Cove Ward has been temporarily
17
Volunteers - Health and Wellbeing Service
Recently we had one of our Volunteer
Get Togethers and previewed our new
short film showcasing the value of
service user engagement. In the film,
volunteers within the Health and
Wellbeing Service were asked why they
felt that it was important for mental
health service users to contribute to
the planning and delivery of services
and many gave examples of their own
involvement.
Service user engagement in action was
also in evidence last week when 6 of
our volunteers attended 3 of our larger
external panels. We have panellists on:
• The Section 136 group – a multiagency panel looking at key Section
136 issues within the county.
• The External Stakeholders Group
– which provides representatives of
key stakeholder groups to give and
receive feedback on all aspects of the
patient pathway offered by CFT.
• Expert Reference Group who
oversee the development of the
Kernow Clinical Commissioning
Group Mental Health Programme.
Feedback from panellists is crucial,
gathering and contributing insight
to the wider issues in mental health
services and the planning and delivery
of change.
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Volunteer roles cover a range of time
commitments and we carry out full
induction, training and supervision.
We are also able to reimburse transport
costs. Together we continue our aim to
be the voice of people with emotional
and mental health issues within the
county.
Our role in providing the publicfunded health and social community
with a focal point for involving people
with mental health issues and carers
in the planning, review and delivery
of services continues to grow and we
are always looking to recruit more
volunteers - see opposite pages.
Volunteers - Health and Wellbeing Service
Current Volunteer Opportunities
• Peer Support Group Facilitators
We are looking to set up a bank of
volunteers to act as self-help group
facilitators, to help and encourage
groups in the early stages of getting
established or as long-term support
where needed. Facilitation often
entails simply opening up a meeting
room, greeting members as they arrive,
encouraging people to join in group
activities or to speak up about their
experiences if they wish.
• Independent Inpatient Visitor
(Dementia)
We are looking for a volunteer to visit
Garner Ward at Bodmin Hospital to
meet with patients and hear what they
might have to say about the care and
treatment they receive. Ideally, we are
looking for someone who has lots of
experience of caring for someone with
memory loss through dementia, who
is calm, compassionate and wants to
make a difference. Visiting will be for a
couple of hours a fortnight.
• Independent Inpatient Visitors
The role of an Independent Inpatient
Visitor is to support service users in
having a collective say about their
care and quality of life during their
stay in psychiatric wards in Bodmin
and Longreach hospitals. Volunteers
would need to meet and talk with
service users about their experiences
of the care they receive in hospital and
report back to monthly Independent
Visitors’ meetings with the Health and
Wellbeing Service.
• Mental Health Representatives
We are recruiting for volunteer Mental
Health Representatives, to listen to
the concerns of other people with
emotional and mental health issues and
their carers and to provide a perspective
on their behalf on all aspects of service
provision. Representation may take the
form of sitting on interview panels,
steering groups, working parties, or
may simply be about hearing the views
of other people about the care and
treatment they receive and feeding
this back to the Health and Wellbeing
Service.
If you would like to volunteer,
please contact Jane on: 07715
799395 or email jane.yeomans@
cornwallrcc.org.uk
Alternatively, you can download an
application form at:
www.cornwallrcc.org.uk/services/
healthandwellbeing/volunteering/
19
Inquest Support
We are here to offer emotional support & practical
help to all people attending inquests in Cornwall
Twitter: @Inquest_Support
FB: Inquest Support Service
Email: [email protected]
Mental Health and Debt
Guide 2014
This is a free 44-page PDF booklet
supported by Mind, Rethink,
CAPUK and others, for people with
mental health problems and those
caring for them. It covers how to
handle debts when unwell, work
with banks, free debt counselling,
specific tips for bipolar disorder
or depression sufferers, whether to
declare a condition and more.
The guide is available from:
www.moneysavingexpert.com/
credit-cards/mental-health-guide
20
National helpline for women who are affected by self
injury and self harm - http://www.selfinjurysupport.org.uk/
Bristol Crisis Service
for Women has been
funded to re-establish
a national helpline
for women who are
affected by self injury
and self harm.
Although they have
run a service like this
before Bristol Crisis
Service for Women
want to take some
time to think about
the best way to run
this service and would
really welcome your
views.
Bristol Crisis Service
TESS text and email support service
For girls and young women up to 25 who self-injure.
Open Mon, Tues, Wed, Thurs and Fri 7pm-9pm
Text us on 0780 047 2908
or email TESS: http://www.selfinjurysupport.org.uk/tessform/
•If you don’t know how to start talking, just text or email “hello”.
•We reply to all messages. Our aim is to text back within half an hour
and to email within 24 hours during our opening times. Sometimes when
we are very busy messages do wait for longer and occasionally we have to
reply to emails or texts the following day. You will receive an auto message
from us letting you know if we are experiencing a high number of texts
and emails.
for Women are especially interested in the views of women of any age who
might use such a service, but they are also interested in the views of people who
support women who use self harm or self injury. They include in this definition
ANYONE who identifies as a women regardless of biology.
You are therefore invited to take part in this confidential online survey via the
following link: http://www.surveymonkey.com/s/NationalSHWomensHelpline
You can also request to receive a copy of the survey by email or post, or to discuss
your views in another way such as by instant messaging or on the phone if you
would prefer.
If you have any questions or concerns please get in touch with: Naomi Salisbury,
Development Worker, Bristol Crisis Service for Women
0117 927 9600 [email protected]
Bristol Crisis Service for Women PO Box 654 Bristol BS99 1XH
Thank you to Be Involved Devon for making us aware of this service
21
“We Say No to Hate” campaign
In August 2013 “We Say No to Hate”
launched their campaign to raise
awareness about the important issue of
hate crime and to encourage reporting.
Hate crime can affect anyone. A crime
is deemed as hate crime when it is
motivated by the offender’s prejudice
against a person because of their:
• Racial heritage, colour, nationality
or national origins
• Religion or beliefs
• Gender identity
• Sexual orientation
• Disability
Devon and Cornwall Police Chief
Superintendent Julie Fielding said:
“Only around 200 hate incidents are
reported to us each year, yet partners
know by talking to people, especially
those from minority communities, that
dealing with hate and discrimination is
a regular occurrence and this is simply
not acceptable.
Whether it is graffiti, verbal abuse or
actual violence, we need to know about
it. Building knowledge about hate
crime and improving the way that we
all respond to it is a priority for us. The
more we know, the better we can target
resources.”
22
The campaign introduces five trusted
community partners as third-party
reporting centres. These partners
provide help and support and enable
victims, family and friends or members
of the public to report hate incidents.
Why third-party reporting?
Third-party reporting aims to overcome
barriers for people who may be
reluctant to contact the police directly
and to provide much needed support
for those affected - whether they choose
to report or not.
There are five third-party Reporting
Centres. These are organisations that
specialise in supporting members
of their communities and who are
working together in partnership to
create the level of service that every
member of our communities is entitled
to.
They aim to provide a network of
support services, to people that have
been affected by prejudice, whether
they choose to make a formal
complaint or not, prioritising the
individual and their needs. Thirdparty reporting enables anyone who
experiences or witnesses a hate incident
to report it to a third-party organisation
who will communicate with the police
and other agencies on their behalf.
“We Say No to Hate” campaign
Chair of Safer Cornwall and Chief
Fire Officer, Des Tidbury said: “We
are trying to make it easier to report
hate crime by providing additional
training across all partner organisations
to ensure that anyone reporting a hate
incident is directed to the right place
for the right course of action.”
Events were held throughout August in
locations across Cornwall to encourage
people to sign the “We Say No to
Hate” pledge.
Diversity Officer, PC Toby Best said:
“We are talking to schools and colleges,
community organisations and private
sector companies as well as individual
members of the public and our aim
is to see the “We Say No to Hate”
campaign supported and visible right
across the county, whilst empowering
those affected to report what has
happened, safe in the knowledge that
they will not only be supported, but
also taken seriously.
Leaflets and posters are on display in a
variety of outlets and community areas
to raise awareness of the campaign.
Please show your support by signing
up to the personal pledge.” If you have
been a victim of a hate incident or
crime, please don’t suffer in silence,
there are many ways that you can get
support whether you choose to report
it or not.
On 16 August 2013, the strategic
signing of the pledge took place
with representatives and heads of
organisations signing up to “We Say
No to Hate” in Cornwall. Chief
Superintendent Julie Fielding,
Commander for Cornwall and the
Isles of Scilly, signed Devon and
Cornwall Police up to the pledge
alongside leaders of the Council, NHS,
community partners and members of
the public.
You can find out more information
from:
www.safercornwall.co.uk/hatecrime
www.facebook.com/wesaynotohate
www.youtube.com/wesaynotohate
On 24 August, at the Truro Pride event,
hundreds more people and partners
signed up to the pledge including Chief
Constable Shaun Sawyer.
23
Local Self-Help and Support Groups
Countywide
Breakaway
Support for people wanting to reduce
or come off Benzodiazepines
Call 07788 572908
CTSAR/Cornwall Transgender
Support and Resource
1-2-1 Confidential Email, Text, Phone
and ‘Outreach’ Support, Advocacy
and signposting for anyone resident or
visiting Cornwall & IOS identifying
as Transgender, Androgyne or Gender
questioning also available to SOFFAs.
(CTSAR is a ‘Pan Equality’ resource
which has a proven track record
in raising Transgender Awareness,
delivering Transgender Awareness
Training and engaging in Specialist
Policy Consultation across all sectors.)
Kernow Katz/Self Help Group for
people who identify as FTM/MTF
Transsexual (Monthly meetings)
SWTEN/South West Transgender
Equality Network, supported by
Equality South West.
YaY! Young and Yourself/ LGBTQ
Youth Group -13-25yrs. (Regular
meetings)
For information on all of the above
24
contact Kaz Neumann: khneumann@
yahoo.co.uk or phone 07886 969248.
*
Freedom OCD Group
Every last Thursday of the month,
10.30am - 1pm, Truro
Call Penny on 07831 295007
[email protected]
Pink Umbrella LGBT Group
Gay, lesbian, bisexual, trans support
Every 3rd Friday of the month, 1-3pm,
2 Princes St, Truro
Call Kaz on 07886 969248
SOBS
Suicide Bereavement Support Group
Last Wednesday of the month, 7-9pm
in Carrick
Call 07952 410637
East Cornwall
BUDE AREA
Bude Knit and Natter Group
Every Friday 1.30-4.30pm
Tourist Info Centre
Call Anne on 01288 350067
Bude Women’s Group
Thursdays 10am-12pm
Bude Tourist Info Centre
Call Anne on 01208 815676
Local Self- Help and Support Groups cntd.
CAMEO (Come and Meet Each
Other)
Every other Tuesday afternoon, Bude
British Legion
Email: [email protected]
LISKEARD AREA
The Old Coach House Gardening
Group
Weds 11am-1pm
Trevillis House, Liskeard
Call: Richard on 07957 537776
SE Cornwall Bipolar Group
Meets 4th Tuesday of each month,
1-3pm
Stuart House, Barras Street, Liskeard
WADEBRIDGE AREA
Fibromyalgia/ME/CFS Support
Group
Alternate Mondays 2-4.30pm
Betty Fisher Centre, Southern Way,
Wadebridge
Call 01208 815676
Hearing Voices Group
Wednesdays 2.30-4.00pm
Bodmin
Call 07807 813996
Soil to Soup Wellbeing Garden
Wednesdays, 10-12 (Winter)
Bodmin
Call Mary on 07407 785520 or the
office 01208 892855
Restormel Mind groups:
•
•
•
•
•
Innate Health & Wellbeing
Art for Wellbeing
Knit & Natter Plus
Yoga for Wellbeing
Yoga for Wellbeing Beginners
All meet at The Wellbeing Centre,
2A Hamley Court, Dennison Road,
Bodmin
Fitness to Wellbeing
Dragon Leisure Centre, Bodmin
BODMIN AREA
Camel Club
Fridays 9.30-1.00pm
Trelil Court, Bodmin
Call 07788 572908
25
Local Self-Help and Support Groups cntd.
for more info on all these groups, call
Restormel Mind on 01208 892855
NEWQUAY AREA
Manic Depression/ Bipolar Group
Once a month, Mondays, 4-6 pm,
Newquay Centre, St Michael’s Road,
Newquay
0345 025 9427
Roswyth Men’s Group
Fridays 11.30am-1.30pm
Roswyth Mental Health Resource
Centre
Call 01637 873122
ST AUSTELL & CLAY VILLAGES
AREA
Craft Coffee & Chat Group
Weds 10am-12.30 pm
Methodist Chapel, St Dennis
Call Margaret on 01726 890512
Take-a-Craft Break - Nanpean
Mondays 1pm-4pm
Nanpean AFC Social Club
For both groups, call Marie High
01637 872145
[email protected]
Restormel Mind groups:
• Patchwork Group
Mondays 9.30am-12pm, The Pavilion
Workshop, Mount Wise Car Park,
Newquay
• Newquay S.H.E. Group (women’s
social group)
Mondays 10am-1pm, Newquay
Centre, St Michael’s Road
• Newquay Coffee Corner
Wednesdays 10am-12.30pm
The Newquay Centre
The Friday Group
Every Friday 10am-12.30pm
Penwithick Community Hall
• Out ‘n’ About Group (activity
group)
Thursdays 10am-12pm, Various
community centres
Take-a-Craft Break - St Stephen
Tuesdays 1-4pm
Brannel Rooms, St Stephen (see below)
• St Austell Coffee Corner
Fridays 10am-1pm, St John’s
Methodist Church, Bodmin Road
• St Columb Minor Coffee Corner
26
Local Self-Help and Support Groups cntd.
• Thursdays 10am-12.30pm, The
Memorial Hall
For more information call Jodie
Roberts on 01637 851155
OTHER NORTH & EAST
CORNWALL GROUPS
Rethink groups:
• Wadebridge - Cornwall College
courses, Friday morning group,
nature/photography group (Camel
Trail), Cafe Chat group
• St Austell Cafe chat groups
• Liskeard OCD group, Cafe Chat
group
• Bodmin Fishing group
• Bude Womens’ Group (see below)
• Carers’ Group
• Various locations WRAP (Wellness
Recovery & Action Plan) Groups
For more information call Rethink on
01208 815676
Groups run by West Cornwall Mind:
• Padstow Social Support Group
Tuesdays 1.30-3.30 pm, Sailing
Club
• Newquay (Mind) group
Mondays 1.30-3.30pm, Elim
Centre
For the above groups, please contact
West Cornwall Mind on 01209
714550
West Cornwall
PENZANCE & ST JUST AREA
Manic Depression/ Bipolar Group
Every 3rd Wednesday of the month,
2-4pm
Healing Star, Causewayhead, Penzance
0345 025 9427
West Cornwall Hearing Voices Group
Tuesdays 1.30-3.30pm
The Healing Star, Causewayhead,
Penzance
Call Lesley on 07570 103595
Richmond Friendship Group
Sundays 11am-5pm
Richmond House Day Resource
27
Local Self-Help and Support Groups cntd.
Centre, Penzance
01736 350752
St Just Swings and Roundabouts
1st Weds of the month, times vary
St Just Central Cafe
HELSTON AREA
Helston We Can Yoga
Fridays 10am-12pm
St Michael’s Church
Contact Pam 01736 364454
CAMBORNE/REDRUTH AREA
All Saints Church Community
Centre - Self Help Groups:
• Rendezvous Social Club: Thursdays
3pm-5pm, Saturdays 6pm-8pm
• Go Forward Social Club: Fridays
2pm-4pm
All Saints Church Community Centre,
Church View Road, Camborne
Tel: 01209 610937 - Gill or Treve
FALMOUTH AREA
Falmouth Recovery Support Group
Weekly peer support group for people
in recovery from mental health
problems.
28
Mondays, 3-5pm, Killigrew Street,
Falmouth.
Call Jon on 07551 202269 for more
info.
Falmouth & Penryn Bipolar Group
1st Weds of every month 7.30-9pm
Falmouth Recovery Centre
enquiries@falmouthrecoverysupport.
co.uk
Falmouth Mindful Arts
Mondays, Dracaena Centre
[email protected]
Olive Branch Community Cafe
Community cafe with workshops &
activities.
Mondays, 10am-2pm
St Gluvias Parish Hall, West Street,
Penryn
Tel: Jane 07903 073440 or Liz 07407
699180
email: [email protected]
TRURO & PERRANPORTH AREA
Perranporth Coffee Corner
Wednesdays 10.30am - 1pm
Upstairs in the Conservative Club, St
Piran’s Road
Betty 01872 572546 or Carolyn
01872 572332
Local Self-Help and Support Groups cntd.
St Agnes Self Help Group
Mondays 10.30am-12pm
Coffee Lounge, St Agnes Methodist
Church, British Road
Sunshine and Showers
Bowling group
Every other Thursday, 1.30-3.30pm
Email: claire@sunshineandshowers.
co.uk
Perranporth Art and Wellbeing
Every Weds 8am till 1pm
Perranporth Memorial Hall - WI
annexe
Karen 07867 648409 or email
[email protected]
• Helston - Tuesdays 10am-12pm, St
Mary’s RC Church Hall, Clodgey
Lane (near Tescos roundabout)
• Penzance - Wednesdays 10am12pm, St Mary’s Church, Chapel
Street
For info on any of these social support
groups call 01209 714550
Carrick Mind groups:
• Falmouth Coffee Corner
Thursdays 10.30am-12.30pm, St
Mary’s Church Hall, Killigrew
Street
OTHER WEST & MID CORNWALL • Truro Coffee Corner
GROUPS
Tuesdays 10am-12pm, Carrick
Sports & Recreation Hall
West Cornwall Mind groups:
• 18-30 Social Support & Wellbeing
• Camborne - Mondays 1.30-3.30pm,
Group
All Saints Community Centre,
Wednesdays 10.30 am -12.30 pm,
Church View Road, Camborne.
Different locations (specifically for
those aged 18-30). Please ring the
office for details.
Referral required from a GP or
other health professional. For more
information about the Carrick Mind
groups, please call 01872 222469
29
Cornwall Memory Café Network
West Cornwall Memory Cafés
Camborne Memory Café
All Saints Church Community Centre
Church View Road, Tuckingmill
Every 1st & 3rd Wednesday 1.30-3.30
Contact Alzheimer’s Society on 01872
277963
Helston Memory Café
Hens Horn Court, Station Road,
Helston
1st & 3rd Tuesday, 2 - 4pm
Contact - Margaret on 07974 728435
Isles of Scilly Memory Café
Garden Pavillion, Chaplaincy Gardens
Church Street, St. Mary’s.
Every Friday 2.00-4.30pm
Contact Rowan on 422148/Jane on
422002.
Mullion Memory Café
Mullion Methodist Chapel
Every 1st and 3rd Friday from 2 - 4pm
Contact Lillian Watson on 01326
240709
Penzance Memory Café
Committee Rm 1, Penzance One Stop
Shop
Every 2nd & 4th Thursday from 2 4pm
Contact Margaret on 07974 728435 /
Chris on 07867 783728
30
Redruth Memory Café
Community Centre, Foundry Row
Every 2nd and 4th Wednesday, 1.30 3.30 pm
Contact Alzheimer’s Society on 01872
277963
St Day Memory Café
Parkhenver, West End, Redruth
Every other Tuesday, 6.30-8.30 pm
Contact Angela Downing on 01209
215790
St Ives Memory Café
Memorial Hall, Trencrom Lane, Carbis
Bay
Every 1st and 3rd Thursday from 2 4pm
Contact Margaret on 07974 728435 /
Chris on 07867 783728
St Just Memory Café
Cricket Pavillion, Cape Cornwall Road
1st and 3rd Friday from 2-4 pm
Contact Margaret on 07974 728435 /
Chris on 07867 783728
Mid Cornwall Memory Cafés
Falmouth Memory Café
Emmanuel Baptist Church, Western
Terrace, Falmouth
Every 2nd and 4th Tuesday, 2pm- 4pm
Contact Bob/Toops on 0845 475 3319,
or visit
www.falmouthmemorycafe.org.uk
Cornwall Memory Café Network
Fowey Memory Café
Fowey One Stop Shop, Fowey Library
Every other Thursday
Contact Fowey Library
Newquay Memory Café
St. Columb Minor Church Hall
St. Columb Minor.
Every 2nd and 4th Thursday, 2-4pm
Contact Keith Dynan on 07968 960
694
Perranporth Memory Café
St Michael’s Church Hall,
St Michael’s Road, Perranporth
Every 2nd Monday, from 2 - 4pm
Contact Alan on 01872 572050
Polperro Memory Café
The Methodist Church, Fore Street,
Polperro
Every 3rd Friday from 2 - 4pm
Contact Pauline 01503 272473
Probus Memory Café
Village Hall
Every 2nd and 4th Wednesday, 2.30 4.30 pm
Contact Mike Durose
St Austell Memory Café
Cuddra WI Hall, Bucklers Lane
Every 1st and 3rd Monday, 2-4pm.
Contact Sue McDermott on 01872
243559
Truro Memory Café
All Saints Church Hall, Highertown
Every 2nd & 4th Friday, from 1.30
–3.30pm
Contact Sue McDermott on 01872
243559
East Cornwall Memory Cafés
Bodmin Memory Café
Berdekesa Court, Robartes Road
Alternate Mondays, 10-12pm
Contact - Kerry Banbury
Tel: 07855 305577
Bude Memory Café
Parkhouse Centre, Bude
Every 1st & 3rd Friday from 2pm-4pm
Contact Alan Butler 01288 355254
Callington Memory Café
Callington Town Hall
Every other Saturday, 2-4 pm
Contact Rick Lumley on 01579
382705 or Nick Ford on 01579
351888
Camelford Memory Café
Anvil Court, Anvil Court Road
Every 2nd & 4th Monday from 2pm4pm
Contact - Margaret Lovell on 07867
783728
31
Cornwall Memory Café Network
Downderry Memory Café
The Zone, Downderry, nr Looe
Every 2nd & 4th Thursday, 2-4 pm
Contact Penny on 01503 250432 or
Heather 01503 250381
Liddicoat Road, Lostwithiel PL22 0HE
Every alternate Thursday, 2-4 pm
Contact Jo Hague on 01208 871196
Launceston Memory Café
Launceston Methodist Church,
Dingley Hall, Launceston
Every other Saturday from 2pm-4pm
Contact - Cym Downing Tel: 01566
774425
Liskeard Memory Café
Liskeard Methodist Church, Wesley
House, Bay Tree Hill, Liskeard
First Friday of every month, 2pm-4pm
Contact Beryl on 01503 272323
Saltash Memory Cafe
Burraton Methodist Church, Liskeard
Road, Saltash PL12 4RH
Every 2nd Wednesday 2- 4pm
Contact Alzheimers Society 01872
277963
Wadebridge Memory Café
St. Breock School, Tremarren Road
Every 2nd & 4th Saturday from 2 4pm
Contact Margaret on 07867 783728 or
www.wmca.btck..co.uk
Lostwithiel Memory Café
Lostwithiel Community Centre,
32
Fight for you.
Respect you.
Include you.
Encourage you.
Need you.
Deserve you.
Stand by you.
Graham
Sunshine and Showers
Sunshine and Showers is an
independent peer support group
in Truro, Cornwall, run by Time
to Change Champion, Claire
Jones.
The aim of the group is to provide
as much information and tools
around self help for mental
health and wellbeing as possible.
The group is run by volunteers,
SUNSHINE and SHOWERS
everyone who attends has personal
experience of mental health
TRURO PEER SUPPORT ACTIVITY GROUP
problems and they work together
for Adults
to help each other through
difficult times.
Ten Pin Bowling every other Thursday at
Truro
Volunteer Leader, Claire,
Bowling Alley 1.30 ~ 3.30pm
commented:
We go bowling every 2 weeks
Self Help Peer Support Group for Service
and some people have found it a
Users and their Carers, Wheel Chair
lifeline and have used it to make
Friendly & Parking
new friends gather information on
other local activities like Carrick
Make new friends and have some time out
Mind, Outlook South West and
Share information around recovery skills &
other agencies that may help them
illness management
improve their lives with mental
Ask for Support or help from other
health issues.
members
The group always welcome
Want to know more then contact the team
new members to come along
by emailing:
or pop in for a chat. For more
[email protected]
information please contact
Or by visiting:
Claire Jones, Volunteer Leader [email protected] or WWW.SUNSHINEANDSHOWERS.CO.UK
visit the website.
33
Stoke Climsland Carers Group - grant feedback
Stoke Climsland Carers Group received
a Carers Group Grants from us last year.
The aim of the grant is to give groups of
unpaid carers an opportunity to have a
break from their caring role. Here’s what
this group spent their grant on!
to past abuse of domestic violence. I
became very agoraphobic then I heard
about the knitting group and it has
been such a blessing. I no longer feel
worthless. I feel needed and enjoy the
social part of the group, and the sales
we have, which goes to local charities,
On 13th December 2013 a group of 10 has the most uplifting feeling that
cannot be described. The ladies are
carers went on an outing to Plymouth
all very special to me. We are one big
Vue Theatre to see ‘Saving Mr Banks’.
happy family.”
VIP seats were pre-booked to ensure
we were not disappointed. They all
enjoying a relaxed day where they did
“I have been depressed for over 40
not have to worry about organising
years. Although I am getting better
anything themselves, which is so
I felt the lack of socialising and
important to them. The overall feeling friendship. A friend mentioned the
was one of enjoying the day away from Knit ‘n’ Natter group so I plucked up
their normal duties. After the film we
the courage and went. I do not regret
travelled back home, relaxed, contented doing so, the group are a great bunch
and very happy with their day out.
of women, all ages and all different, but
They all express great appreciation at
the support and care I get from my new
being able to do this outing.
friends is beyond compare. We knit for
charity, which is admirable, and we also
knit and do craft work to raise funds
___________
for materials, etc. Without this group,
The Bude Knit ‘n’ Natter Group received and others I’ve joined, I doubt my
a Mental Health Self Help Group Grant recovery would be at such an advanced
stage. I hope that we continue to get
from us last year. The aim of the Self
Help Group Grant is to allow people with the funding because this group has
helped me, and others, immensely.
emotional and mental health issues to
come together to share their experiences
***
and support one another. Here are some
Thank you to both groups for your lovely
lovely comments from group members.
feedback - it helps us to ensure the grant
funding continues!
“I have had severe mental health due
34
Grants available now
Individual Empowerment Grant
People can apply for up to £90 to
put towards an item or activity that
improves their mental wellbeing.
Applicants must be seeing a health
professional in relation to an emotional
or mental health issue.
Carers Group Grant
Groups of carers can apply for up to
£750 to pay for activities that give
carers a break from their caring role.
memory cafes can apply for a grant of
up to £3000. The service must enhance
people’s health and wellbeing.
Application forms are available at
www.cornwall.rcc.org.uk/services/
healthandwellbeing/grants/
t: or call us on 01872 243532
e: [email protected]
Memory Cafe/Dementia Support
Group Grant
Groups can apply for £400 to pay
for activities or group running costs
where the grant will help people with
dementia increase their wellbeing and
independence. New groups can apply
for an additional £300 start-up fund.
Carers Wellbeing Grant
(Organisations)
Any organisation that may have
members or clients who are unpaid
carers can apply for a grant of up to
£1000 to develop activities that give
carers a break from their caring role.
Dementia Service Grant
(Organisations)
Organisations who are able to provide
a countywide service to support at
least 10 dementia support groups/
Similar grants are also available from
Cornwall Community Foundation
Wellbeing and Prevention
Community Grant
Community groups can apply for up to
£1000 to develop a range of activities
or events that enhance the quality of
life for people with care and support
needs.
e: [email protected]
t: 01566 779865
35
Triangle of Care in Inpatient Services
- Cornwall Partnership NHS Foundation Trust
What is the Triangle of Care?
Developed by carers and staff seeking
to improve carer engagement in
acute inpatient services. It identifies
6 key standards required to improve
collaboration and partnership between
carers and ward staff.
6 Key Standards from the Triangle of
Care
1. Carers and the essential role they
play are identified at first contact or
as soon as possible thereafter.
2. Staff are ‘carer aware’ and trained in
carer engagement strategies.
3. Policy and practice protocols re:
confidentiality is in place.
4. Defined staff posts responsible for
carers are in place.
5. A carer induction to the service and
staff is available, with a relevant
range of information across the care
pathway.
6. A range of carer support services are
available.
CFT’s progress by ward
Harvest
• Carers letter/questionnaire
• Information Pack/Leaflet
• Visitors Lounge
• Admission checklist updated
• Devise visitors’ timetable
Bowman
36
• Carers Corner in Visitors’ lounge
• Carers information leaflet and
Information Pack
• Ward-based Social Worker who will:
• contact carer prior to admission,
arrange carer visit to unit, assist with
carer attending ward round or Care
Plan meeting
• Carer to be included on social
events
Fettle
• Carers Welcome Board
• Twice-yearly carers events
• Welcome Pack
• Carers to have the role of a ‘critical
friend’ on the ward to help with
ward’s self-assessment
• Training on carers awareness
• Amendments to admission and
discharge checklists
• Attendance at Trust Carers
Committee
• Reflective practise session for staff
on communicating with carers
Update
CFT have just had a review of their
use of the triangle of care last week
and have been awarded a gold star as a
result.
Community
Development Service
For BME (Black and Minority Ethnic)
Communities
Mental Health Advice and Support for People
from Diverse Communities in Cornwall
Telephone: 01726 862727
37
Sea Sanctuary
“Using the setting of the sea to
promote, develop and maintain
sustainable positive mental health
and wellbeing”.
‘GRACE’
In late 2013 we purchased the 1925
Danish fishing boat ‘Grace’ (formally
‘Tangaroa’, which is Polynesian for
God of the Sea). She is some 64ft on
deck and with her bowsprit, some 85ft
overall! She has eight berths (beds) for
eight client-sailors, a Skipper and a
Support Worker.
She is now being refitted in Falmouth
Marina with the help of volunteers
and staff alike who are making the old
girl look very pretty indeed. She is a
top masted gaff-rigged ketch and looks
spectacular under full-sail.
‘Grace’ will be used for our main Sail
Into Life programme, which has been
very successful in supporting people.
We are also aiming to start doing longer
and more adventurous trips to the Isles
of Scilly, Northern France and maybe
as far as Scotland. We have also had
a lot of interest shown by local diving
and kayaking clubs, so we think ‘Grace’
could be very busy in 2014.
We do have smaller boats available too
– these are used to gain formal boating
38
qualifications or to go fishing (day
trips). If you are quick, we can still offer
FREE placements on the boats and
who knows, perhaps you will end up
with a boating qualification!
We have big plans for our new miniship, ‘Grace’, and since the Tall Ships
Regatta Race in 2014 will be in
Falmouth we thought it was too good
an opportunity to miss. We have
signed ourselves up to take part in the
Falmouth to Greenwich leg. The whole
event will last from August 28 to Sept
9. Do let us know if you are interested
in taking part in the regatta and keep
watching the website for more details.
Sea Sanctuary
Waterside House, Falmouth Rd,
Penryn TR10 8BE
t: 01326 378919
www.seasanctuary.org.uk
Mental Health Today - news round-up
• The number of people being sent
stress disorder (PTSD) after being
out of their local area to access a mental exposed to a traumatic event, according
health bed has more than doubled in
to new research.
the past two years.
• A new social media app has been
• The British Medical Association
launched to help people identify with
(BMA) has called for urgent action to
those with dementia by allowing them
address the inequalities in healthcare
‘experience’ the symptoms of the
facing people with learning disabilities condition.
or mental ill health.
• Government commits to give
• Using online interventions targeted mental health training to all healthcare
at personality traits could help to
professionals.
improve the mental health of university
students, new research has claimed.
To read more on these and other key
reports, go to:
• About 1 in 6 children and
www.mentalhealthtoday.co.uk
adolescents develop post-traumatic
39
Hope in the Heart CiC
Hope in the Heart CIC is a social
enterprise founded in 2013. We are
applying for Awards for All funding
for a pilot project, planned to start in
Autumn 2014.
into The Accept Perspective, a six-part
model of recovery offering practical and
achievable stages towards a richer and
more effective life, for anyone willing to
take that first step.
The project will offer courses designed
for groups that would benefit from
recovery-focused creative personal
development with an emphasis on
moving forward in their lives to become
more fulfilled, effective and involved
in their community. Clients with a
variety of mental health issues have
benefited from our approach, and I am
particularly keen to offer the courses to
this client group.
Our pivotal resource is a collection
of images of What Hope Looks Like,
created to inspire in a number of ways.
Many of these have been contributed
by participants of our events and
workshops, and they symbolise the
transformational process facilitated by
the Accept Perspective model.
Hope in the Heart is inspired
by remarkable people who have
transcended extreme challenges and
moved on to live fuller and more
effective lives as a result, contributing
to their community and enriching the
world as they progress.
We have links with such people
in Hiroshima, Kenya, Uganda,
Afghanistan, Bosnia, South Africa and
USA, and have researched the common
criteria shared by exceptional survivors
from a variety of cultures, including our
own.
These criteria have been condensed
40
Tam Martin Fowles
Email [email protected]
Phone 01736 363 114
Mobile 07792 604 132
www.hopeintheheart.org
Facebook http://www.facebook.com/
HopeInTheHeart
Other sources of support
Carers Trust
One in ten of us are providing unpaid
care to someone. Carers Trust is here
to provide action, help and advice to 7
million carers across the UK
• Twitter: @carerstrust
• Web: http://www.carers.org/
• FB: carerstrust
• Email: info@carersorg
• Phone: 0844 800 4361
Carers UK
Caring for a relative or friend? When
caring affects you and your family
Carers UK is here to provide the
support and advice you need.
• Twitter: @CarersUK
• Web: http://www.carersuk.org/
• FB: Carers UK
• Email: [email protected]
• Phone: 0808 808 7777
Penhaligon Counselling Agency –
Cornwall College
This low cost service offers a safe
and confidential place to talk
with a counsellor, whatever you’re
experiencing. The one-to-one service
is managed and staffed by counsellors
currently training to Diploma standard
on the Diploma in Person-Centred
Counselling and Therapy.
Most people pay between £5 and £15
per session. You can discuss this at
your first consultation, which is free of
charge.
We are based in the Penhaligon
Building, Cornwall College. The rooms
we use are private and confidentiality is
paramount.
For further information or to make an
appointment call 01209 616163
www.cornwall.ac.uk
Penhaligon Counselling Agency,
Penhaligon Building, Cornwall College,
Trevenson Road, Redruth TR15 3RD
Young Minds
The UK's leading charity committed
to improving the emotional wellbeing
and mental health of children and
young people
• Twitter: @YoungMindsUK
• Web: www.youngminds.org.uk
• FB: Young Minds
• Email: [email protected].
uk
• Phone: 020 7089 5050
• Parent helpline: 0808 802 5544
• Parent email: parents@youngminds.
org.uk
41
Cornwall Befriending Services CIC
Purpose: To provide welfare benefit
advice, online welfare applications,
money and debt advice, face-toface support and person-centred
counselling as a therapist.
Services are offered to charities,
businesses and educators.
therapy services to CBS
Rowena has worked in Social Work
for 22 years in day services for learning
disabilities, on Mental Health Teams,
in social services working in welfare
benefits, poverty, and with many
different professionals, including
Macmillan nurses, Police, Shelter, and
with family support workers.
In the current climate, with welfare
changes, reductions in funding for such
support organisations as the CAB and
Rowena also provided counselling
redundancy rife, there is a real need to support to 3,000 tenants throughout
support people to deal with financial
Cornwall in dealing with fuel poverty.
hardship and personal crisis. As many
of the people CBS seeks to help
would find it difficult to attend more
formalised centres, we take the service
Cornwall Befriending Services
to where those most in need “drop-in”
C.I.C.
for other support.
c/o Cornwall Rural Community
Council, 2 Princes Street, Truro,
Many charitable and voluntary
TR1 2ES
organisations in Cornwall also need
e: [email protected]
to offer additional assistance by way
t: 07522 607648
of debt advice, welfare advice and
FB: www.facebook.com/
counselling as part of their general
cornwallbefriending
support in enabling people to live
Twitter: @KoningRowena
independently and maintain good
mental health and wellbeing. CBS can
help in a collaborative/partnership
arrangement to enhance and extend
current service delivery.
Rowena Koning
– Providing educating, counselling and
42
A Novel Approach to Child Well-Being
directive and non-directive therapies.
Each stage of the book is supported by
relevant case studies and illustrations
(by local artist Marjoke Henrichs)
which help clarify the concepts and
aspects of David's professional practice.
Indeed, one of the more telling features
of this publication is the inclusion of
the children’s own drawings which are
themselves powerful indicators of how
young people feel and see their lives.
Suffolk-based person-centred therapist,
David Smyth, has recently published
a ground-breaking book based on his
therapy work with minors. PersonCentred Therapy with Children and
Young People is an engaging new book
that presents a 'child-centred' model of
therapy and clearly demonstrates that
counselling the person-centred way can
be particularly relevant to children and
young people up to 18 years of age.
Person-Centred Therapy with Children
and Young People essentially covers
two key areas: the first focuses on the
theory and practice of the personcentred approach such as establishing
effective communication with parents
and guardians, while the second part
examines professional issues including
David's counselling work with children
also involves adoption support and
he is registered with the Barnardo's
charity. You can view his professional
website at ‘counsellingtherapysuffolk’.
co.uk. The book is essential reading for
counselling trainees as well as adulttrained therapists looking to gain an
insight into working with children
from a person-centred perspective. It is
also relevant to professionals in other
fields who work with children and
young people.
Published by Sage Publications, PersonCentred Therapy with Children and
Young People is David’s debut work
and is available online at Amazon.
co.uk. For more information on the
book go to TheChildCentredTherapist.
com.
review by Adrian Cory
43
Useful Telephone Numbers
Health & Wellbeing Service - main office no - 01872 243532
Team office: 01872 243542
Peer Support team: 01872 243559
Get F+IT team: 01872 243557
E: [email protected]
W: www.cornwallrcc.org.uk/services/healthandwellbeing/
Nightlink - 0808 8000 306
Nightlink Emotional Support Text service - 07717 989021
Samaritans - 01872 277277
Carers Helpline - 01872 266383
GP Out of Hours Service - 0845 2000 227 (6.30pm-8.00am Mon - Fri. Weekends
& Bank Holidays - 24 hours)
Shelter - 01209 314844
Legal Helpline - 08000 199 121
Cornwall Rape & Sexual Abuse Centre - 01872 262100
SEAP Mental Health Advocacy (mainland) - 0330 3435706
SEAP Mental Health Advocacy (IoS) - 3330 343 5713
Disability Cornwall - 01736 756655
HealthWatch Cornwall - 0800 0381 281
Community Mental Health Teams
East Cornwall (Trevillis House, Liskeard) - 01579 373737
North Cornwall (Banham House, Bodmin) - 01208 834300
Restormel (Alexandra House, St Austell) - 01726 873377
Carrick (Pydar Street, Truro) - 01872 221000
Kerrier (Trengweath, Redruth) - 01209 881888
Penwith (Bolitho House, Penzance) - 01736 571000
Out of Hours (Bodmin Hospital switchboard) - 01208 251300
Disclaimer: The views expressed in this magazine and the services described are not
necessarily shared or endorsed by the Health and Wellbeing Service or CRCC
Cornwall Rural Community Council (registered as Cornwall Community Development Ltd.)
Charity no.1087550 Company no.4144745, VAT no. 557448996, Main office: 2 Princes Street,
Truro TR1 2ES Telephone: 01872 273952 Fax: 01872 241511