2012/13 THE DCHS WAY

Transcription

2012/13 THE DCHS WAY
YEARBOOK
The following chapter aims to paint a month-by-month picture of
2012/13. We hope that it gives you an insight into our organisation and
the differences we’ve made in the communities we serve.
DCHS ANNUAL REPORT 2012/13
11
APR
2012
Our Health Trainers
Helping to prevent
unplanned
pregnancies
Our Contraception and Sexual Health (CASH)
nurses now deliver a home-based service
helping young parents who are unlikely
to access our mainstream services. This
service reduces the risk of unplanned second
pregnancies.
Our nurses offer sexual health and
contraception advice and this year also
introduced antenatal visits. It is very much a
multi-agency approach as we work closely
with the Midwife for Drug and Alcohol Misuse,
Addaction, The Family Nurse Partnership and
Ripplez – the social enterprise providing NHS
services to young parents-to-be in Derby who
are aged 17 or under in their first pregnancy.
Promoting healthy living in
our community
In April we began restructuring the Derbyshire
Health Trainer Project, a free service for
people who want support to make positive
lifestyle changes. The project is commissioned
to work with ‘hard to reach’ groups, which
includes working in areas with the highest
deprivation.
The service was originally open to people
over 18 years but our research found a lack
of services available for 16-18 year olds. As a
result our commissioners agreed to lower the
client age restriction so we could also support
this age group.
The restructure also resulted in having a
central point for referrals which are distributed
appropriately to meet our client needs.
Targeted education with vulnerable young people
Our Sexual Health Service launched a series
of new educational packages on different
aspects of young people’s sexual health,
specifically supporting vulnerable young
people. The packages cover a range of
issues including body image, contraception,
sexual risk taking, and sexual exploitation and
grooming.
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The packages have been welcomed by partner
agencies and have been booked by a wide
variety of organisations for the young people
they support, including schools, colleges, youth
services and multi-agency teams.
For more information please contact
Derbyshire Sexual Health Promotion Service
on: 01246 559431.
New service to
support
stroke patients in
Dronfield
An open day for people to
find out more about becoming
a communication partner
to somebody with Aphasia,
was held by our Stroke
Coordination and Support
Services in April.
This is a new service for stroke
patients in the Dronfield area whose
illness has severely affected their
ability to speak and to be understood,
a condition known as Aphasia. This is
one of the first communication partner
schemes to be introduced across the whole
of the country.
The idea behind communication partners
is to offer stroke patients with Aphasia
the opportunity to practice conversation
and increase their confidence. People can
still get involved – we don’t expect a big
time commitment, just an hour a week, but
we guarantee it will be very rewarding for
everyone involved.
Anyone who would like to find out more about
becoming a communication partner can
contact Adrian Morris from the Stroke Services
Team on: 0800 8048009.
“A priceless gift” from the Ophthalmology
Department, Hinckley and District Hospital
Copy of a patient letter received:
“I had struggled for quite some time and my
eyesight had got progressively worse over a
number of years. This obviously had a knockon effect in many areas of my life, especially
being an elderly person.
“One of the first things that impressed me
about the whole process was how welcome I
was made at the hospital and how at home I
immediately felt. From admittance up to the
time I was discharged everyone was so kind
and took the time to ease any tension I was
feeling, and explain what was happening.
“Since the operations, my quality of life has
improved 100%. I cannot begin to tell you what
PATIENT
STORY
a difference I have found in daily activities such
as reading, watching television, visiting people
and shopping. So many things are better –
even just watching the birds in the garden.
“You seem to have performed a miracle in
such a ‘simple’ way, and in just 20 minutes with
virtually no discomfort to me.
“At a time when money is scarce in the NHS,
particularly for the elderly, I can only hope
and pray that you are able to continue this
excellent work and improve the lives of many
other people in the way you have transformed
mine. I do so want to thank you again – what a
priceless gift you have given me.”
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MAY
2012
£280,000
DONATION
Friends’ generous gift
for Whitworth Hospital
refurbishment
We received a significant pledge from
Matlock Hospitals’ League of Friends in May
– they very kindly committed to donating
approximately £280,000 for Whitworth Hospital
to undergo a major refurbishment.
We were delighted by this generous and
significant support which has since been put
towards an extensive programme
of refurbishment which got underway in
October. The work includes the modernisation
of physiotherapy and inpatient facilities;
specifically creating en-suite facilities for two
single rooms and also converting a day room
into a five-bedded bay.
Local assessment shows significant improvements
May saw significant improvements in our PEAT (Patient Environment Action Team) results. PEAT
is a self-assessed programme which demonstrates how well individual healthcare providers are
performing in key areas including food, cleanliness, infection control and patient environment
(including bathroom areas, furnishings, lighting, floors and patient areas).
Sites are each given scores from one (unacceptable) to five (excellent). The scores below
demonstrate how well we are performing in three main categories at each site:
Site
Ash Green Learning Disability Centre
Babington Hospital
Bolsover Hospital
Buxton Hospital
Cavendish Hospital
Clay Cross Hospital
Heanor Memorial Hospital
Ilkeston Community Hospital
Newholme Hospital
Ripley Hospital
St Oswald’s Hospital
Whitworth Hospital
Walton Hospital
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Environment Score
Excellent
Excellent
Excellent
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Food Score
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Privacy
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Excellent
SAY
CHEESE!
How healthy is your smile?
Our Oral Health Promotion Team worked in partnership
with Health and Wellbeing Zones in ten libraries across
the county to support National Smile Month. Members of
the team were available to offer help and advice and to
signpost to dental services.
A novel approach to telehealth
Rowsley Ward (Newholme Hospital) got a new computer system up and running in May for their
patients to use as part of their rehabilitation. Patients can now do their online grocery shop in
readiness for discharge and will soon be able to Skype family and friends while they are on the
ward. Patients and their relatives have also used it to keep in touch with family and friends.
International
Day Against
Homophobia and
Transphobia
International Day Against
Homophobia and Transphobia
(IDAHO) which fell on 17 May
aims to raise awareness of
the impact of prejudice and
discrimination against lesbian,
gay, bisexual and transgender
people throughout the world.
In DCHS we are firmly
committed to creating an
inclusive environment for
everyone; homophobia and
transphobia have no place in
our Trust.
Tracy Allen, with members of our ‘Myriad Voices’ lesbian, gay, bisexual, and transgender (LGBT) staff network, marking IDAHO.
15
JUNE
2012
Tracy Allen presents the
coveted Safety Challenge Day
Trophy to the winning team,
‘For Peat’s Sake’.
GIVE
NORDIC
WALKING
A TRY!
Safety Team sets the
challenge
For the fourth successive year our Safety Team
set a challenge to eight teams to analyse,
discuss and identify areas of change for
six scenarios. Each was based on real life
incidents received by the team over the last
year.
Nordic Walking taster
sessions were held at various
sites across the Trust.
Getting active on Workout at
Work day
Many of our staff gave Nordic Walking a try last
June as part of the national Work Out at Work
day.
The initiative, which was organised by the
Chartered Society of Physiotherapy, aimed
to encourage employees to avoid poor work
habits which can cause musculoskeletal
disorders or stress, and instead to take more
exercise.
Amanda Rawlings, Director of People and
Organisational Effectiveness, said:
“Workout at Work Day is a fun way to show
our commitment to creating a healthy, happy
workforce and hopefully will encourage staff to
take up a more active lifestyle.”
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The key message throughout the day was that
safety needs to be everyone’s responsibility
and in order to provide the highest quality,
safe care for our patients, we need good
communication and good practice throughout.
Staff who attended the day were encouraged to
share their learning with their departments and
to put in place further measures to minimise
risks.
Buxton mums and children
enjoy a bust-up treat
Cupcakes took on a whole new twist at the
Children’s Centre in Fairfield, Buxton, to
celebrate breastfeeding awareness week.
In a light-hearted approach, mums, children
and ‘Breastmate’ volunteers were invited to
take part in the ‘big breast bake-off’ and get
creative with decorating their cupcakes to look
like the real thing.
Latest figures show 87% of mothers in High
Peak and Dales sustain breastfeeding at least
until their baby is six weeks old.
For breastfeeding support and advice for
mothers, partners, parents and friends please
visit our Breastfeeding Family Online website:
www.breastfeedingderbys.co.uk/
Innovative roof garden
opens in Buxton
On 25 June staff and patients at the
Cavendish Hospital in Buxton were
present to witness the official opening
of their new roof garden.
Guest of honour and member of our
Trust, the Duke of Devonshire, cut
the ribbon onto the roof and went on to
admire the garden and the new mural
created in his honour by the patients.
The roof garden enables patients to enjoy
the fresh air and sunlight without the hassle
of travelling downstairs. The patients on the
ward are generally over 65 and have a range
of mental health problems including dementia.
This outdoor environment allows them to
benefit from the open air, promoting orientation
and reducing levels of distress or anxiety.
IT’S ALL
SMILES
FOR PIPPA
The Duke of Devonshire
cuts the ribbon
The project was made possible thanks to
a generous £15,000 King’s Fund charity
investment.
A proud Olympic journey
On Friday 29 June Pippa Goodwin
had the once-in-a-lifetime privilege
to be an Olympic Torch Bearer in
Derby.
Nordic walking enthusiast Pippa,
who works for our Tier Three Weight
Reduction Service as a Weight
Reduction Support Worker, was
nominated by a work colleague for
the honour of carrying the torch.
Pippa said: “I had the most amazing
experience, I just smiled so much.”
Pippa works with severely obese
patients referred by their GPs
across the county to reduce their
weight and the associated risk of
health problems like diabetes and
high blood pressure. She also
encourages colleagues to be more
active by organising taster sessions
of Nordic Walking.
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JUNE
2012
Going the extra mile
A red carpet and champagne reception greeted more than 400 staff
and guests at the inaugural Extra Mile Awards (EMAs) evening
on 28 June. It was our first such black tie awards and received
generous sponsorship from a number of our corporate partners
covering the cost of the event.
CONTINUED
Our winners
Trish Bailey was honoured with the ‘Leadership
award’ (sponsored by The East Midlands
Leadership Academy), for being a source
of inspiration to her team, and constantly
recognising the work of her staff.
“He is the glue that holds the hospital together”
– words describing George Dennis, Porter
at Ripley Hospital who won the ‘Behind the
Scenes Hero Award’ (sponsored by Orange).
And yet again, George Dennis’ actions are
shown to be noticed within the hospital after he
received his second award of the evening, ‘The
Healthcare Hero Award.’ “George puts the true
meaning into what you would expect to receive
if you were visiting a community hospital.”
The winners of the ‘Team of the Year’ award
were the Living with Long Term Conditions
Team, a small team with two staff, Julie
Lomas and Tracy Harris, who work together
to ensure the service runs smoothly and as
many patients as possible are able to access
the programme. They work with a team of
18 volunteer tutors, who were all patients
themselves and previously accessed the
service. These volunteers live with a long-term
health condition that can prevent them from
working.
This year the project is exceeding expectations
with an expected 200 patients accessing the
service and we have been commissioned and
delivered extra courses during 2012/13.
The Community Dental Service and Linda
Cribbens were honoured with the ‘Patient
Experience Award’ (sponsored by the Frontline
Care Council). The service provides care for
adults and children with additional needs.
Karen Sherlock embraced her new and
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challenging role as a patient safety lead with
amazing enthusiasm, which earned her the
‘LOBO Award’ (sponsored by Deloitte).
Sarah Throup was honoured with the
‘Efficiency Award’ (sponsored by BT) for her
contributions towards the Speech & Language
Therapy (SLT) team as an individual. As well
as her very busy mainstream caseload, Sarah
is the SLT to a special school for children with
complex needs.
‘The Light Bulb Award’ (sponsored by The
Improvement Leaders Capability Programme)
was awarded to the Care Home Support
Team in Amber Valley. The development of
the service over the last two years has been
instrumental in looking at the needs of the older
members of our community that live in care
homes in the Amber Valley area.
Master of Ceremonies for the evening, Andrew
Fry, said: “We have a lot to be proud of as an
organisation and this is due to the hard work
and dedication of all of our staff. Taking time
to recognise and celebrate the outstanding
contributions is so important, especially in the
fast-changing world of the NHS.”
Other kind sponsors include: Derby College
and Alldread Burgess Advertising.
the Living with Long Term Conditions Team
Care Home Support team
Sarah Throup
Karen Sherlock
George Dennis
A Great Night!
Trish Bailey
Linda Cribbens
Congratulations!
Open day at Babington Hospital’s Day Unit
On 24 June Babington Hospital’s
Day Unit opened its doors to
offer expert health advice to help
older or frail people reduce the
risk of having a fall. The event
was hosted to coincide with Age
UK’s National Falls Awareness
Week and was aimed primarily at
the over-60s, their families and
carers.
The Babington Hospital-based
Falls Team – which includes
physiotherapy, occupational
therapy, pharmacy, nursing
and rehabilitation support staff
– treats hundreds of patients
every year from the Amber
Valley area who are referred
to their seven-week falls
prevention programme.
19
JULY
2012
BRONZE
STANDARD
Dignity in care –
exceeding standards
Above: Ripley Hospital staff
celebrate achieving their bronze award
Below: Alton Ward at Clay Cross with their
bronze award
Staff from Ash Green Learning Disability
Centre were thrilled to be awarded the
Bronze Standard for Dignity in Care
in July which is part of the Derbyshire
Dignity Campaign.
To date 11 of our services have obtained
the Bronze Standard and we have 37
other areas who are currently going
through the assessment process.
Ben, one patient’s best friend
A cancer patient who was transferred to Clay
Cross Hospital for end of life care was granted
his last wish by our caring staff. Mr Thomas
Thorpe got to say goodbye to his beloved Shire
horse, Ben, when staff arranged for the horse
to visit the hospital.
Rita Snowdon, Ward Manager, said: “Mr
Thorpe’s family enquired if they could bring
Ben to see Mr Thorpe one last time at the
hospital. After some negotiations and planning,
we managed to pull off this very special visit.”
Relieving the pressure
MOST excellent!
Congratulations went to Judy Green,
Occupational Therapist, and the Integrated
Community Equipment Service, who were
excited to finally be able to manufacture a
product they have spent a number of years
researching and developing.
‘The Contur’ has been developed to aid
pressure relief for people who sit and sleep in
rise recline chairs.
20
We were pleased to
be able to accept the
Microsoft Office Skills
Training (MOST)
‘Top Centre Award’ in
recognition of training
more NHS staff in
Microsoft Office programmes than any of the
other 200 or so registered centres across
England, demonstrating our commitment to
developing our staff in all areas.
HEALTH
AND
WELLBEING
IN 5 TO 19
YEAR OLDS
Review of Health
Visiting in Derbyshire
In July, our Health Visiting Service was
reviewed to ensure we deliver against
the National Healthy Child Programme, a
Department of Health initiative to promote
optimal health and wellbeing in 5 to 19 year
olds.
The review was undertaken by Sustain, a
private company, on behalf of Midlands and
East Strategic Health Authority, who were very
impressed with the passion and commitment of
everyone they met within our service.
Our service was one of the twenty ‘early
implementer sites’ of the new service model
for health visiting which was developed within
the profession in 2011. The service now faces
the challenge of continuing to deliver the
programme whilst always striving to enhance
the quality of care they provide.
21
AUG
2012
A summer treat
Ilkeston Community Hospital’s
Diagnostic and Treatment Centre
hosted a special open day on 4 August,
where visitors were offered a behind
the scenes tour of the high-tech
centre demonstrating how
surgery is organised and carried
out and remakes of real-life
scenarios.
Pictures courtesy of
Ilkeston Advertiser
It was also an opportunity to
demonstrate new anaesthetic
equipment purchased for
the unit with support from the
hospital’s League of Friends,
who kindly donated £46,000 for
four state-of-the-art machines.
£46,000
DONATION
Spending a bit of quality time to deliver
an excellent experience in Heanor
A patient suffering from Fibromyalgia, (a
medical disorder characterised by widespread
chronic pain and a painful response to
pressure) was referred to the Occupational
Therapy (OT) Department at Heanor Memorial
Hospital.
The patient felt that her condition was
explained to her in a way it hadn’t been before,
and that the Occupational Therapist really
understood how her condition was affecting
her. She felt she was able to set achievable
goals appropriate for her.
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PATIENT
STORY
Mrs X reports that her experience was a very
positive one and she was extremely happy
with the service she received throughout. She
did not feel there were any areas that could
be improved upon which was excellent to
hear and a credit to the OT. The single point
she made was that due to her condition and
feeling of fatigue, it was sometimes difficult
to remember all of the discussion with the
OT. She felt that perhaps written information
should be provided regarding the advice given.
As such, a set of written hand-outs has been
developed by the OT Department, addressing
the point.
5
5
GISTERED
C-Card
campaign
RE
SITES ACROSS
DERBYSHIRE
Our sexual health experts donned their wellies
and promoted our new C-Card Campaign at
the Y-Not Music Festival in August.
The C-Card is a Derbyshire-wide scheme
which provides confidential access to sexual
health advice and free condoms and lubrication
to young people who are, or are thinking of
becoming, sexually active.
Under the scheme, young people can use their
credit card-style C-Card at one of 55 registered
sites across Derbyshire, including youth
centres.
Since the campaign was first launched in
September 2011, 2,213 C-Cards have been
issued and over 48,000 condoms have been
distributed across Derbyshire.
For more information please contact
Derbyshire Sexual Health Promotion Service
on: 01246 559431.
23
SEP
2012
Ripley’s centenary
celebration
Ripley Community Hospital marked its
centenary with a special celebration on
Friday 7 September.
The hospital celebrated its milestone by
unveiling a commemorative plaque and
hosting a thanksgiving service, involving staff,
patients and many others from the local Ripley
community.
In its early years, the hospital mainly treated
local miners; now it is fully-equipped with a
Minor Injury Unit, a brand new ward, and offers
a wide range of services including diagnostics,
physiotherapy and rehabilitation.
Finland laps up our
improvement programme
Our award-winning Improvement Leaders Capability
Programme (ILP) was introduced to hospitals in
Lapland in September with outstanding success.
Our ILP Team was invited to Lapland by Finnish
hospital bosses to deliver the programme with
Finnish healthcare workers, providing an intensive
training package to 20 staff from four hospitals.
The invite followed an exchange programme, when
Finnish healthcare workers were introduced to the
programme and liked what they saw.
The ILP is about improving services using a ‘fresh
pair of eyes’ approach and has proven so successful
that other countries are now showing an interest.
Watch this space…
Our ILP Team meets Santa!
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Our first Open Day
We hosted our first ever Open Day to
coincide with our Annual General Meeting
on Thursday 27 September. The
successful event, held at Ringwood
Hall Hotel, was attended by over 100
members of staff and general public
from our Trust membership. It was
a chance for staff to showcase
the variety of services that we
provide across the organisation
with more than forty stands on
offer demonstrating our work on
diabetes to innovation, careers in
the NHS and even how to keep
your hands clean.
People who came along were also
offered special education sessions
on caring for your feet and how to
maintain a healthy back. We intend to
run many more of these sessions with
our public members. See how you can
get involved on page 60.
Near the end of the event there were cheers
all round as our NHS Heroes, who have
been nominated for going the extra mile by
patients and colleagues as part of a national
campaign, were recognised and presented
with certificates by Chairman, Andrew Fry.
Special I.T. bus does the rounds
We launched phase one of our basic Information
Technology (I.T.) awareness training initiative in
September, complementing other training already in
place. One of our objectives is to ensure everyone
is trained in I.T. so we can make better use of
technology across all services.
Part of the initiative involved working in conjunction
with Age Concern – we commissioned a mobile I.T.
training bus from them which visited many of our
sites. All staff were invited to drop in and take in a
training session.
25
SEP
2012
CONTINUED
A helping
hand… for feet
Our outpatient services
in Loughborough received
a boost with the arrival of
new equipment to help test
patients’ feet to ensure they’re fit
and healthy.
Funded by the Loughborough Rotary
Club and League of Friends, the
kit can review blood pressure and
circulation in the feet. It increases the
range of tests we can provide locally,
saving people a trip into an acute hospital and
Stop smoking campaign
kicks off with Chesterfield FC
Our specialist stop smoking team teamed
up with Chesterfield Football Club on 15
September to launch the new Stoptober
campaign to encourage smokers to think about
quitting for the month of October.
Stoptober is a new national initiative to support
people to give up smoking for just a month
initially. Latest statistics show that if you quit
smoking for 28 days, you are five times more
likely to quit for good. The campaign helped
184 people across Derbyshire to stop smoking
for October, making their permanent quit
process easier than ever.
Despite our best efforts, we narrowly missed
our target this year in terms of the number of
people that use the service.
26
reflecting the enormous support we are lucky
to receive from our local communities.
Do you
need
help and
advice
to quit
smoking?
If you are
registered with a
doctor in Derbyshire
(excluding the city
of Derby) call the
Derbyshire County Stop Smoking Service on:
0800 085 22 99 or 01246 868425.
Remember, you are four times more likely to
quit with our help than attempting to quit alone.
We
We were also proud finalists at the Health
Service Journal’s Efficiency Awards in
September. The awards showcase high
standards of patient care, while championing
energy and cost savings.
Although we didn’t win the award, we are
very proud of some of the specific energysaving and carbon-reducing ideas we have
introduced, including:
• Doubled the cycle mileage payment rate for staff and provided a cycle-to-work scheme
• Training for staff on efficient and safe driving
• Creating a Sustainable Travel Group with local authority partners.
For more of our ‘green activities’ please go to
the next page.
• Upgraded hospital lighting systems
• Automatic shutdown of lights if rooms are empty for a length of time
27
OCT
2012
A marathon event
We were represented in the MPG
Marathon in October, the UK’s longestrunning and best-known economy
driving event. The MPG Marathon aims to
demonstrate how both the vehicle itself, and
the person behind the wheel, can make a
massive difference to an organisation’s fuel
costs and carbon emissions.
Awards are given for the most economical
drivers, as well as the most efficient cars
and vans. Entrants were also challenged to
improve on the official fuel consumption figures
issued for their vehicle.
Winners of the “Percentage Improvement”
award were our very own Ian Murray and Mark
84.7
MPG
Armstrong-Read who
got 84.7mpg from their
Citroen C1 1.0 VTR, an
improvement of almost
29% over the published figure of 65.7mpg.
As a result of our involvement we rolled out the
learning and ran driver training sessions on
safe and efficient driving for our staff.
Caring for our staff wins us
national recognition
We were honoured to be recognised for our employee
engagement at the national People Management
Awards in October, run by the Chartered Institute of
Personnel and Development (CIPD). We were the only
NHS organisation nationally to be shortlisted for the
work we do on employee engagement – an excellent
achievement in itself.
You will find more information about our employee
engagement work on pages 53-57.
Hospital refurbishment swings into action
Phase one of the planned major refurbishment
of facilities at Whitworth Hospital in Matlock got
underway in October thanks to the generous
donation from Matlock Hospital’s League of
Friends (further details in May).
28
This phase included updating two single
rooms with en-suite facilities, converting a day
room into a four-bedded bay and updating the
physiotherapy outpatients’ area.
Out and about and meeting you all
Working towards becoming a NHS Foundation
Trust brought with it the exciting challenge of
recruiting a large number of the population to
our new public membership scheme (see page
60 for more information). We had the challenge
of recruiting 11,000 members of the public to
our scheme which we were pleased to have
successfully achieved by the end of October.
Poignant moments:
One. We were part
of the Chatsworth
Country Show when
the crowd were all stunned into silence as
the Red Arrows took to the sky with only eight
planes following the death of their team mate
Jon Egging ‘Egg Man’.
We attended almost 40 different events – here
are some of the highlights:
Number of dogs petted:
Too many to count, from Irish Wolfhounds to
the very cutest of puppies and not forgetting
Levi the Newfoundland, who even sported
a DCHS t-shirt to promote our membership
scheme.
Number of lives saved:
One (that we know of). This year at the
Bakewell Show our team were approached
by a lady we had seen the previous year. We
had taken her blood pressure the year before
and found it to be dangerously high; our team
advised her to go home and seek medical
advice which she did. She sought us out this
year especially to say thank you because
the doctor she saw felt that the check we
performed may well have saved her life.
Local MP pays us a visit
Amber Valley MP, Nigel Mills, visited Alfreton
Park Community School after two of his
constituents who had used our Speech &
Language Therapy (SLT) Service approached
him about the impact of SLT on children’s
lives, and in particular, the way that high-tech
Number of photos posed for:
Numerous, but the most memorable being with
Kim the Barn Owl whose owner just happened
to be taking her for a walk around Derbyshire
County Show that day.
If you are interested in becoming a member
please see page 60 for further information.
communication aids are used in the school
setting.
Nigel then met with staff, pupils and parents
at the school and joined our SLTs for a lunch
meeting to discuss the positive work he had
seen.
29
Picture courtesy of
Ilkeston Advertiser
Matthew and Daniel
Pierrepont present the cheque
NOV
2012
Come and see how your
generous support helps our
patients
Generous supporters of Ilkeston Community
Hospital’s League of Friends were special
guests of honour at a ‘thank you event’ in the
hospital’s Diagnostic and Treatment Centre on
1 November.
Guests included Trevor and Helen Taylor,
friends and executors of a generous
benefactor who left a bungalow they had
inherited to the League of Friends, resulting
in one of the biggest single donations in the
hospital’s history.
A proportion of the £150,000 raised has been
Chesterfield sexual health
clinic opens its doors
used to buy four state-of-the-art machines for
anaesthetising and ventilating patients during
their operations.
Other VIP guests included Cheryl Mitchell and
her sons Matthew and Daniel Pierrepont, who
presented a cheque for £1,006 raised from
participating in a fun run. It is the second large
amount that the brothers have jointly raised
showing their gratitude for the excellent care
their grandmother received at the hospital.
Members of the public found out about the
full range of services we offer at an open
day at our Chesterfield-based Sexual Health
Promotion Service.
People came along on Wednesday 7
November to have a sneak peek of our new
clinic, drop-in space and our client one-to-one
area as well as chat to staff about the work
they do and the support on offer. Some of the
services we offer include:
• ‘Well Sexy’ peer education for young people
• ‘Open Out’ for lesbian, gay, bisexual and transgender community development
• HIV ‘ipositive’ services
• C-Card initiative to provide sexual health
support and contraception for teenagers.
Please see page 23 for more detail on this
scheme.
30
In Ministerial company
Edward Timpson, Children’s
Minister, paid a visit to members of
our Health Visiting Team in High
Peak and Dales to discuss the
‘CANparent’ (Classes and Advice
Network) trial taking place in their
area.
Over the next two years,
CANparent is giving over 50,000
parents and carers who have
a child five years or under a
voucher worth £100 to spend with
the CANparent scheme. Parents
can choose from a range of different
options to suit them and their lifestyle,
from online support to local groups.
Pictured left to right with Edward Timpson are members of the Health
Visiting Team: Jo Trotter, Helen Baker and Emma Havenhand
Our David’s a winner
On 9 November one of our Groundsmen, David
Sanderson, secured the Partnership Award at
the Chesterfield Royal Hospital Star Awards
after being nominated through the hospital’s staff
recognition scheme. We provide the gardening
service to the hospital after winning a local
contract.
David led a gardening team working with pupils
from the local Hasland Hall School to transform
an area of wasteland into a garden for patients,
staff and visitors.
Double finalist in national healthcare awards
The Trust was recognised for its outstanding
achievements by securing runners-up spot
in both the Trust of the Year and Good
Corporate Citizen categories in the Health
Service Journal (HSJ) Awards 2012 held on 20
November.
Tracy Allen, Chief Executive, said: “I am
immensely proud that the hard work and
commitment of our staff has
enabled us to achieve such high
standards.
DOUBLE
FINALISTS
“The annual HSJ Awards are recognised
across the NHS as a badge of excellence and
are designed to celebrate NHS organisations
that raise the standards of healthcare in the
UK. To have that recognition is fantastic.”
31
Our award winning Erewash Community Therapy Team
NOV
2012
CONTINUED
Physiotherapists
grab national award
for falls prevention
scheme
The Erewash Community Therapy Team,
based at Long Eaton Health Centre, was
honoured at the Chartered Society of
Physiotherapy’s annual awards, held on
26 November, picking up the award for
‘optimising the therapy skill mix to enhance
patients’ recovery’.
The team delivered an 18-month falls pilot
project at three GP surgeries in Erewash,
designed to help to reduce falls and fractures.
This included a range of exercise programmes
to improve strength and balance.
Dame Carol visits Derbyshire
We were delighted to be selected as the
‘Pathfinder Trust’ for the Making Every
Staff Contact Count programme,
which aims to enhance staff
experience and wellbeing. As
the sole Pathfinder Trust
we were very fortunate to
have Dame Carol Black,
National Director for
Health and Work, as our
mentor. In November
she paid us a visit
to see how we are
progressing and to
see what our plans
are for workforce
health and wellbeing
in the future.
32
NATIONAL
AWARD
At the end of the pilot the initiative had helped
reduce hip fractures among the over-75s (who
had fallen in the previous 12 months) by 25%.
It also reduced fall-related hospital admissions
among the same group by 12%. The service
now covers 14 GP practices in the Erewash
locality.
Pictured left to right: Amanda
Rawlings, Linda Saxe, Chris Bentley,
Dame Carol and Nicola Shaw
MAKING
EVERY STAFF
CONTACT
COUNT
Her Royal Highness
the Countess of
Wessex with Mary
Heritage, Andrea
Robinson, Ruth Young
and Sofia Watson
Speech and Language Therapists
grab ANOTHER national award
On 27 November our SLT Team won the UKwide Team of the Year at the Royal College
of Speech and Language Therapists’ Giving
Voice Awards in London; their third national
award for their campaign to highlight the value
of therapy in helping patients find their voice.
The Giving Voice judges said they were
impressed by the diversity of the team’s
campaigning which ranged from producing
Giving Voice postcards containing key facts
TEAM
OF THE
YEAR
about communication needs, to gathering
feedback from service users about their
experiences of speech and language therapy
in Derbyshire.
Mary Heritage, Head of the service, said: “We
are thrilled to receive this award; it recognises
the extra mile our speech and language
therapists go to every day to achieve a quality
service for the people of Derbyshire.”
33
DEC
2012
Pictured (from left):
Joy Fox from Derbyshire
Probation Service; Fiona
Lytham, Ward Sister and
Lorraine Turner, Occupational
Therapist, Joy’s twin sister,
with some of the completed
wreaths.
St Oswald’s unveils new
Health and Wellbeing Zone
A new Health and Wellbeing Zone was officially
opened at St Oswald’s, Ashbourne, on 14
December to offer a one-stop shop for easy
access to information about health and local
services, predominantly for older and frail
people.
The Zone, which is open to all, enables users
to browse a whole range of health and social
care literature, in the comfort of armchairs in a
newly-designated corner of the hospital’s main
reception area.
Offenders help with hospital
fund-raising in Bakewell
Newholme Hospital in Bakewell was given
a helping hand by offenders as part of a
community payback scheme supervised by
Derbyshire Probation Service.
The collaboration has helped the hospital
reach its fundraising target of £600 for a
new chair bed for relatives of patients with
Dementia.
The offenders made seasonal holly wreaths
and patients added the final touches before
they were offered for sale.
Joy Fox, Community Payback Supervisor
with Derbyshire Probation Service, said: “The
offenders really enjoyed making the wreaths.
When I suggested this way of helping the
hospital, they were very happy to be involved.”
34
Pat Arnold, Site Manager for St Oswald’s, who
has worked in partnership with Derbyshire
County Council developing the Zone, said:
“The idea behind it is to offer a range of books,
leaflets and other information where people
can find local services or get advice about
staying well and independent.”
World Aids Day brings
HIV messages home in
Derbyshire
A series of events run by our Sexual Health
Promotion Service marked World AIDS Day
on 1 December. The events aimed to promote
the need for people of all ages to protect
themselves against HIV, the virus that can
cause AIDS.
Kevin Guthrie from the service said: “HIV
remains one of the main challenges to public
health across the world, yet it is often the most
difficult to talk about. That silence is one of
the greatest barriers worldwide to providing
effective prevention, information, care and
support.”
Members of the successful
group met for the final
time on 17 December to
celebrate their achievement.
Local work gets much wider
adoption
In December we launched a patient information
leaflet that helps our patients to reduce their
chances of getting blood clots, catheter
infections, pressure ulcers and of having a fall.
The leaflet is easy to read and provides advice
on how to detect, and what to do, should the
patient or family feel they are at risk of one of
these harms. It has been so well received that
it has been adopted nationally by the NHS
Institute.
Angela Slater, one of our Community Staff
Nurses, has also developed ‘Angela’s
ARK’, an Aid to Record Keeping, which is a
pocket-sized tool to help clinicians prevent
and manage pressure ulcers effectively. It
has been recognised regionally as a ‘best
practice’ and ‘innovative’, and will be adopted
by other Trusts in the Midlands to help deliver
our shared ambition of eliminating avoidable
pressure ulcers.
Shedding stones
A committed group of patients from north
Derbyshire celebrated after losing a massive
16st with the help of our Waistwise and the
Healthy Lifestyle Hub, our local exercise
and weight management programme. The
programme is designed to help people achieve
healthier lifestyles by increasing physical
activity and improving their nutrition.
Health benefits which the group has achieved
include:
• Boosted fitness levels
• Lowered body fat
• Lowered blood pressure and cholesterol levels
• Reduced joint problems and breathing difficulties.
Interested?
Speak to your GP or health professional who
can refer you onto the programme. For further
information contact the team on:
01773 525000.
Launch of our pool car scheme
In December we launched a new pool car
scheme to provide a sustainable travel service
for our staff.
Working with social enterprise, Go Low, we
are trialing the scheme and have a number
of new Toyota Aygo cars based at four of our
hospitals.
This service is initially being run as a one year
trial with a view to extending the number of
locations and vehicles in the future. The Go
Low vehicles can be used for both work and
leisure by staff and will be available to the
wider public later in the trial.
The benefits of the
scheme include
reduced
emissions and
a healthier
lifestyle, as
colleagues
can leave
their own
cars at home
and even walk
or cycle to work
where possible.
Andrew Fry uses a pool
car for the first time
35
JAN
2013
Mingling with
Aristocracy
The Duke of Devonshire
signed up to our public
membership scheme showing
his support for local community
services. The move to become a
member of the Trust followed a visit
to Cavendish Hospital where the Duke
opened its new roof garden (see page
17).
Andrew Fry and the Duke
of Devonshire
Chairman, Andrew Fry, met the Duke
at Chatsworth House to witness the
occasion and said: “We are delighted as he
has shown wonderful support for the care
provided by our teams.”
New continence
scheme a success
Endoscopy services resume
at St Luke’s hospital
Our specialist Continence Team piloted a
new scheme in south Derbyshire where they
undertook first continence assessments on
behalf of community nurses. The pilot proved
very successful and demonstrated that getting
specialist input at this early stage can make an
enormous difference to patients. It also helped
to release a significant amount of community
nursing time.
On 15 January we were delighted to be able
to resume endoscopy sessions at St Luke’s
Hospital in Market Harborough.
We are looking to work this way right across
Derbyshire and extending the benefits to even
more of our patients and colleagues.
The sessions were suspended as a precaution
in September to investigate the cause of
rust residue appearing on the casing of our
newly-installed endoscopy equipment. After
thorough checks the problem was traced to an
incompatibility of manufacturer-recommended
disinfectant used to clean the machinery,
reacting with some metal components of the
equipment and causing the rusting.
Our first priority was patient safety, but
patient care was never compromised. The
manufacturers were called in and we were able
to offer alternative appointments to our patients
at other local hospitals.
36
A blind man and his dog – dignity in action
A registered blind patient attended Ilkeston
Community Hospital’s Minor Injury Unit with his
guide dog after falling and landing heavily on
his shoulder.
The patient was helped to a seat in the waiting
room but started to feel faint due to the pain he
was in, so he was brought into the treatment
area to sit on a trolley. Refreshments were
offered to both him and his dog as it was a very
warm day.
Normal practice would be to call out the
patient’s name in the waiting room and for the
PATIENT
STORY
patient to then follow them as appropriate, but
we ensured we maintained this patient’s dignity
by escorting him and his dog to the x-ray
department where handover to x-ray staff took
place.
The patient thanked staff for their help and was
discharged and assisted out of the building
with his dog.
The owner’s dog became familiar with the
grounds of the hospital and was able to take
his owner to the bus stop in future.
Our DCHS Spa – a five star service
January saw further development of our new
Single Point of Access (SPA) services in
Amber Valley and Swadlincote following the
success of our pilot scheme in Chesterfield.
SPA is aimed at clinically ‘navigating’ patients
with unplanned healthcare needs to the most
appropriate service and avoiding inappropriate
hospital admissions.
We aim to facilitate a safe and timely discharge
so that our patients receive the care in the right
place at the right time, either closer to home or
at home. Patient choice is at the centre of the
decision-making process.
SPA began as a pilot scheme back in
November 2011 after the local NHS
experienced significant pressures during the
winter of 2010/11.
The SPA
team at
Chesterfield
37
FEB
2013
Congratulations
to Care Home
Support Service
Our Care Home Support Service
collected yet another award when
it was ‘highly commended’ in the
national NHS Innovation Challenge
Awards for the first-rate work the
service has been doing in Derbyshire
to improve quality of care in local care homes.
The team was recognised at a ceremony
held on 12 February hosted by the Right
Reflecting on the Francis
Report
The Francis Report, the independent inquiry
led by Robert Francis QC into the failings at
Mid-Staffordshire Hospital, was published on 6
February.
The report made very distressing reading
for all of us working hard to provide the very
best quality services we can for our patients.
It obviously dented the general public’s
confidence in the NHS.
Despite working the DCHS Way and placing
quality at the heart of what we do, the report
has challenged us to look at our practice and
ensure that the terrible failings it describes
never happen again in the NHS.
Honourable Jeremy Hunt MP, Secretary of
State for Health; Earl Howe, Parliamentary
Under-Secretary of State (Quality); Sir David
Nicholson, NHS Chief Executive and Sir Bruce
Keogh, NHS Medical Director.
We all have an individual, personal and
professional responsibility for the quality of
the services we provide and we felt it was
extremely important that we all share our views
about the report and what we can learn from
it to further improve the way we safeguard
quality across our Trust.
We opened up this discussion as soon as we
could by holding a teleconference for all staff
on 7 February to enable us to share our early
thoughts, concerns and questions.
We are currently planning several staff and
public engagement sessions to ensure we
work closely with our key stakeholders and
make sure we are able to learn from the
report’s recommendations.
An excellent management system
In February, following an intensive three-day surveillance visit by British Standards Institution
(BSI), our Estates Department was successful in retaining their certification to both the
internationally-recognised ISO 9001:2008 Quality Standard and ISO 14001:2004 Environmental
Management Standard.
38
Ashbourne’s physiotherapy
patients benefit from selfbook service
Picture courtesy of
Ilkeston Advertiser
Physio
helps
Rebecca
back into
the saddle
Rebecca Waterhouse
back in the saddle
Keen horse rider,
Rebecca Waterhouse,
was full of praise for our Physiotherapy Team
at St Oswald’s after they helped her to get
back in the saddle after breaking her ankle
falling from her horse.
Rebecca spent six weeks in plaster before
being referred for physiotherapy once her cast
was removed. She said: “I had a couple of oneto-one physiotherapy sessions at St Oswald’s
with my physiotherapist Laura and once I could
put some weight on my leg I joined the lower
limb gym classes at the hospital, which I’m still
attending.
Rebecca added: “I didn’t have a programme
like this when I broke my ankle before but this
one at St Oswald’s has been really good for
me.”
A scheme offering eligible patients direct
access to physiotherapy sessions at St
Oswald’s without the need for a referral has
gone down extremely well with its patients.
Patients suffering from a range of painful
conditions or injuries can request a
physiotherapy appointment without first having
to see their GP.
The self-referral system, which is open to
patients registered at Ashbourne Medical
Practice and The Surgery on Clifton Road in
Ashbourne reduces the wait for physiotherapy
appointments and saves time for busy GPs.
FREE
LOANING
SERVICE
The physiotherapy service at St Oswald’s
offers a wide range of care for people over 16
with many different conditions and last year
saw more than 1,200 people for physiotherapy
treatment. Patients come from as far as
Uttoxeter, Stoke and Leek in addition to those
local to the Ashbourne area.
Health Library Open Day
People enjoyed healthy eating cookery
demonstrations and a variety of health-related
activities at our Health Promotion Resource
Centre Open Day on 27 February. More than
150 people visited the centre in Clay Cross
to see the resources available that help to
promote good health.
Our Health Promotion Service has an
additional resource library at Babington
Hospital in Belper. Both libraries offer a free
loaning service of health promotion and
educational materials including leaflets,
Debbie Herbert displaying some of the
health resource library aids and information.
videos, dance mats, breast examining kits,
posters and model babies.
The resources are a great aid for promoting
health to the general public and training health
practitioners and cover a wide range of health
topics.
39
MAR
2013
£10,000
DONATION
League’s gift of electric
hospital beds aids patient
comfort
Ilkeston Community Hospital’s League of
Friends paid a visit to the hospital on 1 March
to see three newly installed state-of-the-art
electric beds following their generous donation
of £10,000.
The beds – known as profiling beds – enable
patients to move position at the touch of a
button and to sit up unaided. They replace
older-style rigid hospital beds.
See the person, not the label
Our Sexual Health Service delivered
assemblies, classroom sessions and provided
display materials to students across Derbyshire
as part of our ‘See The Person Not The Label’
campaign.
This campaign aims to encourage students to
strike a healthy balance between seeing sexual
40
Matron, Jenny Harrison said: “The profiling
beds are much more comfortable and
adaptable for patients and we are very grateful
to the League for enabling us to go ahead with
these upgrades. We’ve now nearly completed
the replacement of all the older style beds
on the ward which will make a big difference
to patients and staff. The new beds promote
dignity and independence as the patients can
control the positioning of the beds as they
require.”
and gender orientation as a ‘big deal’, and
feeling like they should never be mentioned at
all.
They explored the assumptions that can be
made about sexual and gender orientation, as
well as looking into the reasons Lesbian, Gay,
Bisexual, and Transgender (LGBT) History
Month exists.
Photo exhibition at Walton
hospital celebrates
people’s diversity
LIVING
MY LIFE
A photo gallery of inspiring people
portraits brightened the main corridor
at Walton Hospital, in March. The
exhibition, entitled ‘Living My Life’,
promotes equality in a series of
professional and eye-catching images
of transgender people.
We worked in partnership with the
Centre for HIV and Sexual Health and
support group campaigners, TransBareAll,
to get the exhibition together with the aim to
promote wider understanding of the issues and
challenges that trans people face.
William Jones, Director of Operations,
said: “Hosting this exhibition is a fantastic
opportunity for us to declare our absolute
commitment to equality and diversity and is a
Harlem comes to Derbyshire
Many of our staff supported the national NHS
Change Day on 13 March with a series of
pledges to benefit local patient services.
NHS Change Day invited healthcare staff – and
everyone who uses NHS services – to think
about changes, big or small, that they could
make to help improve the smooth running of
their health services.
A group of staff at St Oswald’s Hospital
pledged to get more active in the workplace, as
great way for us to raise awareness of gender
identity.”
part of their health and wellbeing, and kicked
off their efforts by staying late to do a ‘Harlem
Shake’. Their unusual routine in the hospital’s
main reception area was caught on film and
can be seen on YouTube.
Other pledges from our frontline staff included:
• Spend more time talking to patients in waiting rooms about their experiences and how to improve services
• See the hospital through the eyes and ears of
a patient, rather than a working environment
• Make sure every patient is given a feedback card on discharge and has the opportunity to
give input about the service
• Introduce myself by my full name to my
patients and show them my I.D. badge at the same time
• Ask every patient I treat how their experience could have been better.
DOING
THE
A
H RLEM
SHAKE!
41

2012/13 THE DCHS WAY

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