2009 Annual Report

Our Mission
The mission of Waikiki Health Center is to provide quality medical and social services that are
accessible and affordable for everyone, regardless of ability to pay.
Vision Statement
Waikiki Health Center provides compassionate healing and expert care that result in improved
health and quality of life for all in our island community.
Core Values
• We are committed to providing the highest quality care and services to our island community.
• We believe that respect is the foundation of our interpersonal relationships.
• We maintain empathy and kindness, treating everyone as ohana.
• We are creative and flexible in meeting community needs.
• We will help empower others to reach their highest potential.
• We are accountable to the community we serve and to each other.
For more information about Waikiki Health Center, visit our website: www.waikikihc.org
or Facebook page: www.facebook.com/waikikihc
2009 was an instrumental year for Waikiki Health Center. An
unprecedented number of new patients turned to our clinics for medical and
social services. We provided care to 10-12 new patients daily – much more than
our typical rate of 2-3 daily – and 3,000 more visits than in 2008. We responded
to the growing need for affordable medical care by increasing our medical team,
reconfiguring space at our Ohua Avenue Clinic to accommodate more patients, and
giving the clinic a small “face lift” to make it more welcoming for our patients.
The greatest highlight of the year was going live with a new Electronic Medical
Records system after only 2 days. I am proud to say that I don’t know of any other
health center that has transitioned as quickly! This technology is particularly
important for our multi-site agency. Now our providers can access up-to-date
patient health records at all our locations, including our medically-equipped
vehicles.
I especially want to thank our staff for their commitment and loyalty. Despite
the transitions, they stayed focused on our mission. Because of their dedication and
flexibility, we were able to provide quality medical and social services for everyone,
regardless of ability to pay, all year long.
The year would not have been such a success without your support! I am
proud to present this report reflecting our 2009 impact.
Sheila Beckham RD, MPH
Executive Director
In addition to the important accomplishments noted in this letter, Waikiki Health
Center also completed these great achievements in 2009:
•
Care was afforded to the uninsured. With eligibility specialists helping uninsured
patients enroll into health insurance and other benefit programs, uninsured visits
were reduced to 28% - significantly lower than 62% in 2003.
•
We enhanced our medical team. We added a family practice physician, internist,
pediatrician and licensed clinical psychologist. We also administered needed pay
increases to retain current medical providers.
•
We made strong first impressions. A new phone system was installed so we are
more easily reached. Our front-line staff began wearing new uniforms, reflecting
the high quality of Waikiki Health Center’s services. Our website (waikikihc.org)
was re-designed to improve navigation and content management.
•
We informed the community. We carried the message “Waikiki Health Center is for
Everyone” throughout a multi-media campaign that included television, radio and
magazine advertisements.
2009 Annual Report 2 | 3
WAIKIKI HEALTH CENTER: A HEALTHCARE HOME
Primary Care
21,138
primary care visits
were provided to
5,731
patients agency-wide
in 2009.
Of all patients,
10-12
daily were new.
Primary Care incorporates general and preventive health care with specialty
health services, traditional Hawaiian healing, behavioral health counseling,
and medical nutrition therapy.
Areas of focus: chronic disease management; clinical breast cancer screening;
pain management; HIV early intervention; family planning; insurance
enrollment assistance.
Provided at:
- Ohua (Waikiki) Clinic
- Ho’ola Like North Shore (Haleiwa) Clinic
- Care-A-Van Program
- Youth Outreach Program
- Mobile Medical Unit & Medically-equipped Vans
Traditional Hawaiian Healing
742
clients received
Traditional Hawaiian Healing
services in 2009.
Traditional Hawaiian Healing combines healing practices with counseling and
education.
Practices: Lomilomi (Hawaiian massage and spiritual healing); Ho’oponopono
(spiritual counseling/conflict resolution); La’au Lapa’au (medicinal herbs).
Provided at:
- Ohua (Waikiki) Clinic
- Ho’ola Like North Shore (Haleiwa) Clinic
- Youth Outreach Program
Pediatric Care
472
patients agency-wide
were age 18 and younger
in 2009.
Pediatric Care helps keiki grow healthy by addressing their unique health
needs at different ages and stages. A wide range of services are provided to
infants, children and adolescents.
Services: general and preventive care; physical exams; immunizations; routine
health check-ups; sick child visits.
Provided at:
- Ohua (Waikiki) Clinic
- Ho’ola Like North Shore (Haleiwa) Clinic
HIV Early Intervention
260
clients with HIV/AIDS
received services in 2009, including
2,074
medical visits,
189
behavioral health encounters, and
272
counseling/testing encounters.
72%
were living at or below poverty level.
HIV Early Intervention provides care for everyone affected by or infected with
HIV. Services focus on the early detection and treatment of HIV. Since 1999,
Waikiki Health Center has been Hawaii’s sole recipient of Part C Ryan White
funding for HIV/AIDS Primary Care. Waikiki Health Center and our subcontracted HIV provider serving Maui (Malama I Ke Ola Health Center) are
the only agencies with HIV Specialists providing HIV primary and specialty
care for HIV/AIDS patients regardless of ability to pay.
Services: free and anonymous testing, prevention and treatment; health
education; medication counseling; nutrition counseling.
Provided at:
- Ohua (Waikiki) Clinic
- Ho’ola Like North Shore (Haleiwa) Clinic
- Care-A-Van Program
- Youth Outreach Program
Family Planning
11,008
people were reached
throughout the community
by our staff members
speaking at
614
events in 2009.
Family Planning offers clinic-based services and community health education
to promote reproductive health. Educators make presentations at schools,
social service programs, treatment facilities, prisons, health fairs, organizational
meetings and during street outreach.
Services: confidential STI (sexually transmitted infection) testing and
treatment; anonymous HIV and Hepatitis C testing and treatment; screening
exams; health education and counseling; prescription birth control; emergency
contraception; pregnancy testing; referrals for prenatal care and birthing.
Provided at:
- Ohua (Waikiki) Clinic
- Ho’ola Like North Shore (Haleiwa) Clinic
- Care-A-Van Program
- Youth Outreach Program
“I love the staff at this facility.
They treat me and my family with care & respect.
Thank you for your high standards of service.”
patient comments from the ‘09 Client Satisfaction Survey
2009 Annual Report 4 | 5
OUTREACH PROGRAMS HELPING MORE CLIENTS IN NEED
Care-A-Van Program: Healthcare for the Homeless
3,722
medical visits were
provided to
910
patients by Care-A-Van in 2009.
Additionally,
28,948
enabling encounters were
provided.
Our Care-A-Van Program (CAV) serves families and individuals who are
experiencing or at risk for homelessness. Services are available at CAV’s dropin center and provided across Oahu utilizing medically-equipped vans and a
mobile medical clinic – Oahu’s only “Clinic on Wheels” serving the homeless.
CAV also handles intake for and provides social services to residents of the
Next Step Shelter.
Services: general and preventive care; behavioral health counseling; food,
clothing and hygiene supplies; mail and message services; job and shelter
assistance; substance abuse counseling; HIV early intervention services.
Youth Outreach Program: Services and Support for Homeless Teens
8,230
social service encounters
(4,390 at the drop-in center
and 3,840 through street
outreach) and
490
medical visits were provided by
YO in 2009.
594
clients visited the drop-in center.
The Youth Outreach Program (YO)* provides homeless youths, age 21 and
younger, with a safe environment at the drop-in center and medical services
at its on-site YO Teen Clinic. Besides medical services, youths receive support
services including counseling, shelter and job assistance, and GED preparatory
classes. Youths also benefit from hot meals, laundry and shower facilities, a
staff-supervised computer room, and recreational activities.
Medical services: physical exams; immunizations; health education; family
planning; HIV early intervention services.
*YO is operated in collaboration with Hale Kipa, which provides many social
service aspects of the program.
Friendly Neighbors Program: Helping Our Kupuna
86
volunteers provided
7,041
hours of service to
138
seniors living in Waikiki in 2009.
Friendly Neighbors enlists community volunteers of all ages – including active
Waikiki seniors and students in nursing, social work and other fields – to assist
seniors who hope to remain living independently for as long as possible. The
program also benefits volunteers, who meet people with shared interests
and make new friends; and students gain practical experience in serving the
elderly.
Services: friendly visits; phone calls; help with chores; transportation to the
doctor; respite care for regular caregivers.
NEW AND EXPANDED CARE FOR AT-RISK POPULATIONS
Homelessness Prevention and Rapid Re-Housing
Our Homelessness Prevention and Rapid Re-housing Program (HPRP) provides assistance with housing placement,
case management and referrals for additional services. HPRP is provided at the Care-A-Van drop-in center to
individuals and families experiencing or at-risk for homelessness. This program was made possible through funding
from the Department of Housing and Urban Development (HUD) through the American Recovery and Reinvestment
Act (ARRA).
HEIS Outreach
Our HIV Early Intervention Services (HEIS) Outreach Program educates patients at substance abuse treatment centers
about HIV, Hepatitis C, risk factors and prevention. HEIS services also include testing, case management, traditional
Hawaiian healing, certified substance abuse counseling and resources to quit smoking. The HEIS program is available
on Oahu, Maui, Kauai and the Big Island. Our HEIS Program receives funding from the Department of Health’s
Alcohol and Drug Abuse Division (ADAD).
Retinal Services
Retinal Services were introduced to provide screening exams to patients with diabetes. To combat the space crunch
at the Ohua Clinic, agency leadership closed off the end of a hallway, and established the Retinal Room, one of the
site’s smallest service areas.
Support Groups
Establishing support groups for patients with chronic conditions (our HIV/AIDS patients, patients with diabetes, and
others) helped patients make important lifestyles changes – such as incorporating healthier diets, more exercise, and
stress reduction strategies into their day. We facilitated “Malama Ko Kakou Hale” cardiometabolic health support
groups for patients with diabetes, heart disease, obesity and other chronic conditions – a disproportionate number of
whom are Asian, Native Hawaiian or other Pacific People. Funding was provided by Ulu Network Community Fund
grants from the Department of Native Hawaiian Health at the University of Hawaii School of Medicine.
A GLIMPSE AT WHO WE SERVE
Asian
19.52%
79% of our patients are living at or below poverty level
Caucasian
49.90%
Native
Hawaiian
18.92%
Uninsured 28.2%
Private Insurance 20.4%
Public Assistance 51.3%
American Indian/
Alaska Native
1.00%
Black/African
American
4.51%
Other
Pacific
Islander
6.15%
2009 Annual Report 6 | 7
SUCCESS RESULTING FROM COMMUNITY SUPPORT
The success of Waikiki Health Center’s mission relies on the steadfast dedication of staff, volunteers and contributors.
To everyone who provides gifts of any amount, whether through programs, specialized services, or unrestricted giving
to benefit the areas of greatest need… To those who volunteer their time… To those who support us with in-kind
donations… Mahalo nui loa!
INDIVIDUALS & FAMILIES
$10,000 & Above
Mr. & Mrs. Stanley Stong
$5,000-$9,999
Dr. M. Lou Hefley*
Ms. Marina M. Roytman & Mr. Peter
Poerzgen
$2,500-$4,999
Mr. Gary L. Caulfield*
Mr. William Lamberton, III
$1,000-$2,499
Ms. Phyllis J. Baumwell-Dendle*
Mr. Peter G. Drewliner
Mr. & Mrs. Charles J. Hardy
Mr. Akiva S. Jesselson
Ms. Nancy Makowski
Mr. Dennis K. Nakauye
Mr. & Mrs. Puongpun Sananikone*
Mr. Gordon Trimble
Mr. John A. White & Ms. Yoko
Hayami-White
$500 - $999
Ms. Nina Agbayani, RN
Dr. & Mrs. Max Botticelli*
Dr. Ann B. Catts
Mr. Clifton Choy*
Ms. Krista A. Hodges
Dr. & Mrs. Ralph C. Hook, Jr.*
Mr. & Mrs. Morris N. Kunita
Ms. Didi P. Leong
Mr. Lewis Moore
Ms. Eleanor B. K. Muller
Mrs. Helen W. Paris
Ms. Pamela Person
Dr. & Mrs. Thomas Reppun
Ms. Jean E. Rolles
Mr. & Ms. Perry White
Col. & Mrs. Wendell M. Y. Wong
Mr. & Mrs. Michael B. Wood
$250 - $499
Ms. Catherine Acena
Ms. Maureen Ballard
Dr. Erlaine F. Bello
Mr. Tim Brown
Ms. Donna Ching*
Mr. Randy W. G. Ching
Mr. Robert A. Chong
Dr. John J. Cogan
Dr. Randal Covin
Mr. & Mrs. Donald Davidson
Ms. Hiroko Dewitz
Mr. & Mrs. Kenneth Forbes*
Mr. Lee Francis
Ms. Cheryl A. Fulton
Mr. Robert & Mr. Dennis Gentry*
Mr. Geno A. Godinet
Mr. Mark T. Grattan &
Ms. Elizabeth K. Tam
Mr. Russell S. Kato &
Ms. Charleen M. Aina
Ms. Elspeth J.C. Kerr
Mr. & Ms. Philip H. Kinnicutt*
Mr. Miguel Koropecky
Mr. & Mrs. Sun Kien Lam
Ms. Betty Lou Larson
Mr. Heen V. Lee
Mr. & Ms. Eric D. Lund
Mr. Eugene A. Magnier & Ms. Malia
M. Mallchok
Mr. John E. McComas & Ms. Christine
M. Kobayashi
Mr. & Ms. Dean McGill
Mr. Patrick J. McNally
Mr. Donald Munro
Ms. Kathryn M. Omine
Dr. Carlos Omphroy & Ms. Kristen
Brown
Mr. Lon Polk
Dr. & Ms. Irwin Schatz
Ms. Lisa A. Shigemura
Mr. Glenn Silva
Ms. Jeri Simons
Mrs. Sharlyne P. Stevens
Mr. Ralph M. Suzuki
Mr. & Ms. Peter C. Taaffe
Ms. Christy Walker
Dr. & Mrs. Donald William Wood*
Ms. Carol Jean Yakuma
Judge & Mrs. Patrick K.S.L. Yim
Mr. See Ming Yim
Ms. Nancy S. Young
Mr. & Mrs. Stanley H. Zisk
$101 - $249
Mrs. Gladys Aanerud
Mr. & Mrs. Ross A. Anderson
Mr. Terrence Aratani*
Mr. Yoshito Asato
Ms. Gigliola Baruffi
Ms. Cheryl Batangan
Dr. & Mrs. Byron W. Bender
Mr. & Ms. Philip R. Brown
Mr. Frederic Brussy
Mr. & Mrs. Richard B. Chapman
Ms. Hui-I Chen
Ms. Five Me Chu
Mr. Joe Cunningham*
Ms. Catherine E. Davis
Mr. & Mrs. John Diercks
Dr. & Ms. George L. Druger
Ms. Patricia A. Dubois
Mr. & Mrs. Charles Dudoit
Ms. Barbara S. Ellis
Ms. Nancy T. Endo
Ms. Eleanor Fahrenwald
Ms. Ann M. Fisher
Ms. Eunice P. Fong
Mr. L. Richard Fried, Jr.
Dr. Lynn K. Fujimoto
Mr. & Mrs. Bruce Y. Fukuchi
STAFF SUPPORT
The following employees went beyond their roles as staff and supported
Waikiki Health Center as donors. In 2009, employees contributed over
$10,000 to support the mission.
Estrella Arquines
Sheila Beckham
Stephanie Clark
Jason De Jesus
Francine Dudoit-Tagupa
Marc Gannon
Garance Gorman
Beverly Hewett
Elliot Kalauawa
Beverly Kanehailua
Jeff Kaplan
Terri La Coursiere Zucchero
Sunshine Laatz
Joline Labbe
Cristal Leslie
Sharon Macabugao
Sharon Malloy
Lisa Mantooth
Jeff Merrill
Taera Mulder
Kelley Naba
Debra Nakatsuka
Adrianna O’Donnell
Marianne Reiterer
Linda Ross
Bryan Talisayan
Dorothy Timario
Kalina Valenti
Vanessa Vallejos
M ahalo
Mr. Dennis K. Fukushima
Mr. & Mrs. Edward F. Furukawa
Mr. & Mrs. Stephen E. Gainsley
Ms. Cheryl Gramberg
Mses. Marya Grambs
& Jan Montgomery*
Ms. Mary Greig
Mr. Eugene W. Grippin
Mrs. Dorothy L. Gulden
Ms. Margery K. Hamai
Mr. & Ms. Joe Hardin
Mrs. Theresa M. Harrison
Mr. & Mrs. Robert L. Hayes
Ms. Cherly O. Ho
Ah Choo Ho
Mrs. Louise Hockaday South
Mr. Dustin Horie
Mr. & Ms. Steven K. Horio
Mr. & Ms. Ted Isaac
Mr. Blaine I. Izuka
Col. Edward A. Jurkens
Ms. Patricia A.K. Kaahanui
Mr. Derrick Kang*
Ms. Alethea L. Kapela
Ms. Alma Ann Khan
Ms. Katharine Kickertz, RN
Mr. Earl J. Kim
Mr. Ronald & Ms. Linda Kishimoto
Ms. Suzanne S. Kobe
Dr. Laurence N. Kolonel
Ms. Aiko Kono
Mr. and Mrs. Joseph L. Krahulik
Mr. Warren Kunimoto
Mr. & Mrs. Rodney K. Lau
Mr. Griffith L. Lau
Mr. & Ms. John Ledesma
Ms. Jocelyn N. Lee
Mr. & Ms. Robert F. Lessard
Ms. Sharon K. Maeda
Mr. & Ms. Thomas P. Mastin
Ms. Janet Matsumoto
Mr. Ronald K. Matsuo
Ms. Margaret A. McLeod
Kunio & Akemi Nakamura
Mr. Ray Niikura
Mr. & Mrs. Lawrence D. Patao, Sr.
Mr. & Ms. David L. Patrick
Dr. Francis D. Pien
Mr. Robert J. Porter
Mrs. Barbara B. Rodgers
Mr. D. Haigh Roop
Mr. & Mrs. Francis T. Santos
Mrs. Mary Jo Segawa
Mr. & Mrs. Richard M. Sekiya
Mr. & Mrs. George Serikaku
Mr. Guy T. Shibayama
Mr. Wayne T. Shiroma
Ms. Martha C. Staff
Mr. & Mrs. H. Howard Stephenson
Mr. James P. Szyper
Mr. Gerald Takei
Ms. Cathy-Ann C. Tanaka
Mr. & Ms. Clifford Tobita
Ms. Julie Trees Watumull
Mr. Daniel Tschudi
Mr. & Mrs. Leslie R. Usui
Ms. Floraine Van Orden
Mr. & Mrs. John W. Walsh
Mses. Martha & Marilyn Waterhouse
Mr. Eldon L. Wegner
Mr. William E. Wiley
Mr. Michael C.K. Wong
Mr. Louis P. Xigogianis
Mr. Alan T. Yamamoto
Ms. Nancie A. Yanagihara
Mr. Alan L. Young
Mr. & Mrs. Joseph E. Zimmelman
Under $100
Mr. Ben Abarca
Ms. Jill M. Abbott
Mr. & Ms. Roy K. Abe
Mr. & Mrs. Joemarie Aboy
Mr. Matthew S. Adams
Mr. Peter Adzuara
Mr. & Mrs. Christopher Agorastos
Mr. Robert B. Aitken
Mr. & Mrs. William K. Aiu
Ms. Patsy Akagi
Ms. Sarah E. K. Akaka-Truong
Mr. & Mrs. Joseph Akau, Jr.
Mr. & Ms. Gordon K. Akiona
Mr. James Y. Akita
Ms. Masuye Akiyama
Mrs. Shizue Akiyama
Mr. & Mrs. Cornell Alos
Mr. Greg Ambrose
Ms. Nalani Amona
Mr. & Mrs. George Andermann
Ms. Geraldine R. Anderson
Mr. Masahiro Ando
Ms. Andrea C. Anixt
Mr. & Ms. Richard S. Aoki
Mr. & Mrs. Edward K. Apo, Jr.
Mr. Gary Arakaki
Mr. & Mrs. Harold Y. Arakaki
Ms. Carol N. Aramaki
Ms. Margaret Arciero
1st Sgt. Charles W. Aresta
Ms. Andrea J. Armitage
Mr. & Mrs. Thomas E. Arnold
Mr. & Ms. Teddy K. Asahi
Mr. & Ms. Evan M. Asato
Mr. Robert H. Au
Mr. Thomas Y.S. Au
Mr. Hiroshi Azeka
Ms. Marjorie Babcock
Ms. Bobbisue Backers
Mr. Karl H. Backus
Mr. Miles Baidack
Ms. Noelani T. Balai
Mr. & Ms. Venkatarama Balaraman
Mr. Marshall Ballou
Mr. Vincent T. Barnwell
Mr. & Mrs. Baron L. Baroza
Mr. Richard Barragan
Ms. Michelle Bartell*
Mr. Donald E. Barton
Mr. & Mrs. Felipe Bautista, Jr.
Mr. & Mrs. Milton D. Beamer
Ms. Miriam P. Beams
Mr. & Mrs. Kim Beasley
Mr. & Ms. Thomas A. Beaupre
Ms. Patricia L. Beck
Mr. Earl N. Bell
Ms. Alta R. Bento
Mr. Leslie R. Berger
Mr. Robert Bethune
Ms. Mary F. Bibby
Dr. & Mrs. Gary Bilyk
Ms. Lori Megan Black
Mr. Henry Blakstad, Jr.
Mr. Donald C. Blaser
Mr. John C. Bomke, Jr.
Ms. Annora T. Boone
Mr. & Mrs. Richard S. Borsukiewicz
Dr. Ann M. Bouslog
Col. & Mrs. Francis A.I. Bowers, Jr.,
Ret.
Dr. & Mrs. Carl W. Boyer, Jr.
Mr. Mark Brasher
Mr. & Mrs. Robert Briggs
Mr. & Mrs. Robert Broderick
Dr. Kathleen Sitley Brown
Mr. & Ms. Edwin Brun
Ms. Constance M. Brunn
Dr. Cynthia R. Burdge
Mr. Kevin M. Burkett
Mr. Michael Burnett*
Ms. Ann C. Bystrom
Mr. & Mrs. Samuel B. Cadiz
Mrs. Sofea P. Cagalawan
Mr. Henry W. Calamayan
Mr. & Ms. J. Frisbee Campbell
Mr. Alan Campo
Mr. & Mrs. Derrick K. Campos
Mr. & Mrs. Louis F. Capello
Mr. & Ms. Michael Carbonaro
Mr. Dante Carpenter
Mr. & Mrs. Rodney W. Carreira
Mr. & Mrs. Peter Carson
Ms. Marian W. Carson-Heydon
Ms. Suzanne Casart
Mr. & Mrs. Alfred T. Castillo
Mr. & Mrs. Richard T. Cawley
Ms. Jennie L. Chadbourne
Mr. Robert G. Chambers
Ms. Carolyn M. Chang
Mr. & Mrs. Clayton K.T. Chang
Mr. & Mrs. Dai Sun Chang
Mr. Earl L. Chang
Mr. & Ms. Jerry C.L. Chang
Mrs. Pauline Chang
Mr. Walter T.C. Chang
Mr. Wayne K. Chang
Ms. Martha E. Chantiny
Ms. Janet W. Char
Ms. Tara Char
Ms. Wattie Rhoda Char-Olson &
Mr. Franklin Olson
Ms. Rachelle Chasnoff
Ms. Mary E. Cherry
Mr. David M. Chezem
Mr. Donald W.K. Ching
Mr. & Ms. Eric L. Ching
Mrs. Laura C. Ching
Mr. & Mrs. Philip H. Ching
Ms. Saralee M. Ching
Ms. Susan L. Ching
Mr. Edward Y.T. Chock
Mr. Bertram T.K. Chong
Ms. Harriet A. Chong
Ms. Patricia K.L. Chong
Ms. Violet Choy
Ms. Virginia B.D. Choy
Mr. & Mrs. Richard Christie
Ms. Joyce G.H. Chuang
Mrs. Ariel F. Chun
Ms. Charlene M. Chun
Ms. Elizabeth A. Chun
Dr. Michael J. Chun
Mr. & Mrs. Peter J. Chun
Mr. Thomas Chun
Mr. & Mrs. Tit Chun
Ms. Catherine W.S. Chung
Ms. Nora K. Chung
Mr. & Ms. Richard Chung
Mr. Thomas Y.T. Chung
Ms. Renee M. Coester
Ms. Annette S. Cohen
Ms. Raelene Combs
Mr. Gregory A. Concilla
Mr. John Conklin
Mrs. Ellen A. Corrie
Mr. & Mrs. Jack R. Corteway
Ms. Marjorie L. Cox
Mr. & Mrs. Leslie G. Crandall
Mr. Paul R. Cravath
Mr. Dwayne Cummings &
Ms. Rosalie Watanabe
Ms. Barbara T. Cummins
Mr. Richard Cundy
Ms. Pamela Cunningham
Ms. Delores M. Curtis
Ms. Sally J. Dahlquist
Ms. Avelina Dassier
Dr. & Mrs. Douglas Davenport
Mr. Peter Davies
Mr. Audun Davik
Dr. & Mrs. William Davis
Mr. James L. Dehn
Mr. & Mrs. Emmanuel C. Del Rosario
Dr. Paul DeMare
Ms. Sylvia H. Derby
Mr. & Mrs. George L. Desruisseaux
Mr. Don Dixon
Ms. Sondra Dockham-Leong
Mr. Frederick A. Dodge
Mr. Frederick C. Douglas
Ms. Alice-May Drury
Ms. Marie Duby-Sugai
Mr. Willie P. Dufour
Mr. Gordon L. Dugan
Mr. & Mrs. Paul Dumas
Mr. & Ms. G.M. Durant
Ms. Maile L. Duvauchelle
Mr. & Mrs. Raymond P. Duvauchelle
Mr. Thomas K. Duvauchelle
Mr. & Mrs. Harold Edwards
Ms. Molly Egged & Mr. Keith Oda
Mr. Harry T. Ehara
Mr. & Mrs. Richard T. Elwell
Mr. John P. Emery
Mr. James Eppard
Mr. Roger Epstein & Ms. Barbara Kirk
Ms. Jeri Evans
Ms. Dorothy M. Evans
Ms. Marion Ewan
Mook-Lan M. Fan
Mses. Hazel & Lani Fantz
Ms. Sandra V. Fardal
Mr. & Mrs. Richard L. Faria
Dawn A.L. Farm-Ramsey
Mr. & Ms. Joseph Farrell
Ms. Paula S. Faulkner
Mr. & Ms. Jack M. Feliz
Mr. Glenn D. Fernandez
Mr. & Mrs. Robert M. Fernandez
Mrs. Kathryn D. Fitzsimmons
Mr. & Mrs. W. Patrick Fligg
Ms. Betty P.S. Fo
Mr. & Ms. James M. Fobel
Mr. Harry F. Forman
Mr. & Ms. Dudley W. Foster
Mr. & Mrs. Lestor Fox
Mr. Herbert H. Frantz
Ms. LeighAnn C. Frattarelli
Mr. & Ms. Wallace F. Froiseth
Mrs. Hillegonda M. Frommer
Dr. Alton K. Fujii
Ms. Jane E. Fujii
Mr. & Ms. Lane Fujii
Mr. & Mrs. Joseph T. Fujikawa
Ms. Lillian E. Fujikawa
Mr. & Ms. Gordon M. Fujimoto
Ms. Jill R. Fujino
Mr. & Mrs. Harold H. Fujioka
Mr. & Ms. Ralph S. Fujioka
Mr. & Ms. Roger S. Fujioka
Mr. Kenneth Y. Fujita
Ms. Lily Y. Fujita
Mr. & Ms. Francis H. Fujitani
Mr. Jerry K. Fukida
Mr. & Mrs. Bruce Y. Fukuchi
Mr. & Ms. Francis H. Fukumoto
“This organization and its people are the best
thing that could happen to someone on the
street in need of help and direction.”
patient comments from the ‘09 Client Satisfaction Survey
2009 Annual Report 8 | 9
Mr. & Mrs. Ichiro Fukumoto
Ms. Janice Y. Fukumoto
Mr. Duke M. Fukushima
Mr. & Mrs. Gary Funasaki
Mr. Edwin Furuike
Ms. Esther Gaison
Mr. Emilio Galarza
Mr. & Mrs. John P. Gallagher
Mr. & Ms. Rene Galletti
Mr. & Mrs. Manuel Garcia
Ms. Lila Gardner
Ms. Karen L. Gates
Rev. Dr. & Mrs. Gerald Gifford II
Mr. Mark Gillett
Mr. & Ms. William P. Golden, Jr.
Ms. Judith Goldman
Ms. Alejandrrina Gonong
Mr. & Ms. Raynold S. Gonsalves
Mr. Robert E. Goodlow
Dr. Cyril K. Goshima
Ms. Kikuko Gota
Ms. Eleanor Y. Goto
Ms. Peggy Gramley
Mr. John V. Granito
Mr. James S. Gray
Dr. Peter F. Guay
Mr. & Mrs. James A. Gunn
Ms. Alice F. Gurtiza
Mr. & Mrs. Arlind E. Hackett
Ms. Laura Hahn
Mr. & Mrs. Glenn S. Hamada
Ms. L.E. Hamada
Mr. & Mrs. Roy N. Hamasaki
Ms. Elynore K. Hambleton
Ms. Jeanne Hamilton
Mr. & Mrs. Howard Han
Mr. Daniel T. Hanaoka
Mr. & Mrs. Peter Hansen
Ms. Barbara B. Hanson
Mr. George S. Harada
Mr. & Mrs. Oscar S. Harada
Ms. Melvea A. Hardy
Ms. Catherine E. Harris
Mr. James R. Harstad
Ms. Patricia J. Harwood
Mr. & Mrs. Rodney Hashimoto
Mr. Glenn M. Hashiro
Ms. Marie M. Hatfield, Esq.
Mr. Steven S. Haugan
Mr. & Ms. John M. Hayakawa*
Ms. Naomi Hayakawa
Mr. & Ms. George O. Hayase
Mr. & Ms. Clyde Haykawa
Ms. Joan Hayward
Ms. Florence Y.F. Hee
Ms. Kathleen Heeter-Nicotera
Mr. & Ms. H. John Heide
Mr. & Ms. John R. Heidel
Mr. & Mrs. Glenn H. Helme
Mr. Henry J. Henna
Mr. & Ms. Melvin Heraloga
Mr. & Mrs. Stanley Y. Higa
Mr. & Mrs. Albert G. Higgins
Mrs. Patsy H. Higuchi
Mr. Mark Hildebrant
Mr. & Mrs. Ben Himeda
Ms. Dorothy Hinton
Ms. Rosa E. Hirai
Ms. Frances H. Hirata
Ms. Gloria S. Hirata
Mr. & Ms. Milton Hirohata
Ms. Harriet Ho
Ms. Violet Ho
Ms. Janet A. Holaday
Ms. Karen Y. Honma
Ms. Susan M. Hooper
Mr. Dustin Horie
Lt. Col. William F. Horn, Ret.
Mr. Robert Houk
Mr. & Ms. Robert K.Y. Hu
Mr. & Ms. Bruce L. Hultgren
Ms. Ellen M. Humphrey
Mr. & Ms. Phillip S. Iha
Ms. Allison Ikeda
Ms. Mary T. Ikeda
Mr. Andrew A. Ikehara
Ms. Haruko Ikehara
Mr. & Ms. Herbert H. Ikenaga
Mr. David V. Ing
Mr. Noble K.H. Ing &
Ms. Loretta Wong Ing
Mr. & Mrs. Robert C. Ingle
Ms. Kathryn M. Ingle
Senator Daniel K. Inouye
Mr. Ralph S. Inouye
Ms. Marcia E. Iraha
Col. & Ms. J. W. Ireland
Ms. Sue Ishikawa
Mr. & Ms. Wallace Isoda
Ms. Helen N. Iwatani
Mr. & Ms. Paul S. Izawa
Mr. & Mrs. Fred K. Izumi
Mr. & Ms. Noboru Izumigawa
Mr. Frank Jahrling*
Mrs. Juliet Y. Jakahi
Mr. & Mrs. Mark James
Ms. Aileen Y. Johnson
Ms. Lora L. Johnson
Ms. Helen Kaanana
Mr. Keith K. Kagamida
Ms. Jean K. Kagemoto
Ms. Betty T. Kagesa
Dr. & Mrs. Edward Kagihara, Jr.
Ms. L. Bernie Kahale
Mr. & Mrs. Ronald K. Kahapea
Rev. & Mrs. William Kaina
Mr. & Ms. George K. Kaisan
Ms. Betty K. Kajikawa
Mrs. Christina K. Kalili
Mrs. Josephine M. Kaloa
Mr. & Ms. Kenneth S. Kamei
Mr. & Mrs. Haruyuki Kamemoto
Mr. & Ms. Robert M. Kamemoto
Mr. Robert M. Kamins
Mr. Douglas S. Kamiya
Mr. John B. Kampfer
Elwyn Kan
Mr. Donald Y. Kanagawa
Mr. Henry Kanehailua
& Ms. Kathleen Hamlin
Mr. Harry H.C. Kanekoa
Mrs. Myrna Kanemoto
Kyungja Kang
Mr. & Mrs. Stacey S. Kaopuiki
Ms. Norma H. Kashinoki
Mrs. Juanita Kato
Ms. Hisayo Katsumoto
Ms. Elsie Y.W. Kau
Ms. Zoe-Ann Kauka
Ms. Amanda T. Kautz
Ms. Elaine S. Kawada
Ms. Jeanne T. Kawahara
Mr. Eli H. Kawai
Mr. & Ms. Jonathan K. Kawai
Mr. & Mrs. Clarence O. Kawamoto
Mr. Michael J. Kawamoto
Mr. Gordon Kawasaki
Mr. & Mrs. James Kawasaki
Mr. & Mrs. Tomie M. Kawawaki
Ms. Patricia Kearns
Mr. & Mrs. James W. Keenan
Ms. Belle Keeney Bernatowicz
Col. & Mrs. Charles J. Keever
Ms. Helen M. Kefford
Mrs. Florence M. Kelley
Ms. Sandra K. Kelley
Ms. Stephanie L. Kendrick
Ms. Marlene Kennedy
Mr. & Ms. Singleton K. Keohokapu
Ms. Purdy P. Keohokapu
Ms. M.E. Kepo’o
Dr. & Mrs. Peter R. Kessinger
Dr. Emily Khaw
Mr. Robert S. Kidani
Ms. Marian K. Kikuchi
Ms. Ann Kilroy
Mr. & Ms. Alfred H.S. Kim, Jr.
Ms. Dorothy P. Kim
Ms. Ellen Kim
Ms. Marilynn C. Kim
Mr. & Mrs. Toshiaki Kimura
Mrs. Gloria Z. King
Ms. Maurine King
Mr. Masuo Kino
Mr. Henry M. Kishinami
Dr. & Ms. Robert L. Kistner
Mr. Henry Kitagawa
Mr. & Mrs. Isao Kitagawa
Mr. & Mrs. Michael T. Kitamura
Mr. & Mrs. Charles K. Kitaoka
Mr. & Mrs. Tadashi D. Kiyabu
Mr. Nobu R. Kiyan
Mrs. Helen C. Klimpl
Mr. B. Daniel Knezek, Jr
Mr. John M. Knox &
Ms. Mary Alice Evans
Ms. Eleanor P. Ko
Mrs. Dayle N. Kobashigawa
Mr. & Mrs. Kiichi Kobashigawa
Ms. Ann Kobayashi
Ms. Marjorie F. Kobayashi
Mr. & Mrs. Mike Koga
Ms. Shizuko Kohama
Mr. & Mrs. Allan M. Komatsu
Mr. & Mrs. David Komo
Ms. Karen C.K. Komori
Ms. Jan T. Kondo
Ms. Ruth E. Kondo
Mr. Ivor Kraft
Mr. & Mrs. Kerry A. Krenzke
Mr. & Ms. Bunki Kumabe
Ms. Hideko Kunichika
Ms. Jeraldine Kunimura
Mr. & Mrs. Conrad Kurahara
Ms. June S. Kuramoto
Mr. Michael Kurch
Ms. Harriet Kusunoki
Ms. Janet Kuwahara
Mrs. Katherine K. Kuwaye
Mr. & Ms. Norman Lacerdo
Ms. Ange Lafraie
Mr. Stewart W.J. Lai &
Mrs. Frances Lai
Mr. Charles & Mrs. Janice Langlas
Mr. Chew Poy Lau
Mr. & Mrs. George B.W. Lau
Mr. & Ms. Kwock Nam Lau
Mr. & Ms. Lawrence Lau
Lindsey Lau
Mses. Sylvia L.M. & Yvonne J.K.F. Lau
Ms. Taryn Lau
Ms. Teresa K. Lau
Ms. Kathy Lawton
Mses. Constance & Nannette Lee
Mr. & Ms. Gale K.H. Lee
Ms. Judith T. Lee
Mr. & Ms. Justin E. Lee
Mr. Paul D. Lemke
Ms. Donna Y.L. Leong
Mrs. Laura L. Leong
Ms. Vanda M. Leoni
Mr. & Ms. Mark Levine
Mr. Paul H. Lewis
Mr. & Mrs. Peter C. Lewis
Mr. Michael Lieberman
Ms. Emily L. Liggett
Dr. & Mrs. Dennis B. Lind
Mr. & Ms. Peter Lindhout
Ms. Cheryl Lippman
Ms. Amy E. Littlejohn
Ms. Karen Lofstrom
Ms. Elaine M. Lombard
Mr. & Mrs. Calvin K.H. Loo
Mr. & Mrs. Edmund H.T. Loo
Mr. & Mrs. Henry S. Loo
Ms. Karen Loomis
Mr. & Mrs. Larry Lopez
Ms. Grace Lord
Mr. James Lordi
Mrs. Bernice C. Loui
Mr. & Mrs. Walter U.C. Low
Mrs. Jane D. Lowe
Mr. Warren K.K. Luke
Mr. Cullen N. Lum
Ms. Jennie Lum
Ms. Sylvia F.C. Lum
Mr. & Mrs. William C.W. Lum
Ms. Candy Luscomb
Mrs. Nellie Lutz
Mr. & Ms. Dale R. Machado
Ms. Elaine F. Mackowski
Mr. & Mrs. Henry J. Makey
Mr. & Ms. Keo Mana
Ms. Maria Mangadlao
Mr. & Ms. Jerome G. Manis
Mr. Grant E. Marcus
Mr. Peter Henry Marques
Mr. & Mrs. William Marshall
Ms. Alice E. Martensen
Mr. David Martins
Ms. Gwen Maruya
Mrs. Evelyn N. Maruyama
Mr. Karl Maruyama
Ms. Mary B. Marx
Ms. Christiana Y. Masagatani
Ms. Claire M. Masaki
Ms. Pauline Y. Masaki
Mr. & Mrs. Richard A. Mashiyama
Mr. & Mrs. Herbert Matayoshi
Mr. & Mrs. Ronald Matayoshi*
Mr. & Mrs. George Matsumoto
Mr. & Mrs. Paul K. Matsumoto
Mr. Willard Matsumoto &
Ms. Iris J.M. Yamashige
Ms. Christy Joy K. Matsushige
Mr. Reed H. Matsuura
Ms. Gladys I. Mau
Rev. John H. Maxson
Ms. Laura McBride
Ms. Marie K. McCabe
Mr. John H. McClellan
Mrs. Patricia A.K. McDermott-Sagon
Ms. Donna M. McDonnell
Mrs. Rosemarie McElhaney
Mr. David McEuen
Mr. Bruce McEwan
Ms. Toyoko McGovern
Mr. & Ms. Alan M. McKillop
Mr. Michael McManamon
Mr. Fred B. McMullan
Ms. Constance E. McQuillan
Mr. Bruce A.J. Mello
Ms. Mitsue K. Mera
Ms. Ann C. Merrill
Ms. Judith Meyer
Ms. Barbara C. Miller
Mr. & Mrs. Lloyd H. Miller
Mr. Richard S. Miller
Ms. Betty C. Min
Mr. & Mrs. Albert Minn
Ms. Rose B. Minoza
Mrs. Lucile S. Mistysyn
Ms. Barbara H. Mitchell
Mr. & Mrs. Elwood L. Mitchell
Mr. Richard W. Mitchell
Mr. & Mrs. Daniel S. Mito
Mr. & Mrs. Jiro Mitsuyasu
Ms. Jean N. Miyagawa
Ms. Aileen S. Miyahara
Mr. & Ms. Roy J. Miyahira
Mr. Gary S. Miyamoto
Mr. Jane Miyamoto
Ms. Alison A. Miyasaki, CPA
Ms. Fusako Miyashiro
“Excellent services in all aspects.”
patient comments from the ‘09 Client Satisfaction Survey
M ahalo
Ms. Jean M. Miyashiro
Mr. & Mrs. Lloyd Miyashiro
Ms. Mildred Miyashiro
Mrs. Sally S. Miyashiro
Mr. & Mrs. Mitsuo Miyatake
Mses. Katie & Cheryl-Ann Moa
Mr. & Mrs. Frank H. Moore
Ms. Lynne M. Moore
Dr. Andrew L. Morgan
Mr. & Mrs. Ronald K. Morikawa
Ms. Momoko Morimoto
Mr. Nathan S. Morita
Mrs. Helen A. Morita
Ms. Nancy A. Mower
Mrs. Karen Mun
Mr. Marc A. Munden
Dr. & Ms. Daniel T. Murai
Dr. & Mrs. Kenneth Murakami
Mr. Leslie M. Murakami
Mr. & Mrs. Shuichi Murakami
Mr. Stanley S. Murakami
Mr. & Mrs. Kay Muranaka
Mr. & Mrs. Mark A. Murashige
Ms. Esther S. Murata
Mr. & Ms. Joseph W. Murphy
Mr. William J. Murphy
Mr. & Ms. Norbert Murray
Mr. & Mrs. Dale Myers
Mr. James S. Myers
Ms. Claudette P. Naauao
Mr. Kenneth O. Nagai
Mr. & Ms. Richard S. Nagamine
Mr. Norman Y. Nagashima
Mr. Leonard A. Nagata
Ms. Lia Nahm
Ms. Rocchina A. Naipo
Mr. & Mrs. Robert Naish
Mr. Kenneth S. Nakagawa
Mr. & Ms. Wayne K. Nakai
Ms. Iris M. Nakama
Ms. Lisa H. Nakama
Ms. Shizuko Nakama
Mr. & Mrs. Tsuneo Nakama
Mr. & Ms. Yoshitaka Nakama
Dr. James K. Nakamura
Ms. Kate S. Nakamura
Dr. Kenneth Nakamura
Mr. George Nakaoka
Mr. & Ms. Roy M. Nakasato
Mr. & Mrs. Lloyd M. Nakasone
Mr. & Ms. Thomas O. Nakasone
Ms. Debra K. Nakatsuka
Mr. Norman & Ms. Bonnie Nam
Mr. & Mrs. Ganshet Nandoskar
Mr. & Mrs. Walter H. Narahara
Mr. & Ms. Clayton Nascimento
Ms. Donna B. Nathanson
Ms. June C. Naughton
Ms. Hester Neff
Mr. I. Robert Nehmad
Mr. & Mrs. Richard Neill
Mr. & Ms. Charles F. Neumann, III
Ms. Jeanne M. Nevotti
Mr. Shigeki Nii
Ms. Ruth F. Ninomiya
Mr. Wilfred K. Nishi
Mr. Charles H. Nishida
Mr. & Mrs. Clifford K. Nishimura
Ms. Grace S. Nishimura
Mr. & Mrs. Steven Y. Nishimura
Mr. & Mrs. Harold S. Noborikawa
Ms. Jane Noe
Ms. Naomi Noeau
Ms. Carole T. Nohara
Mr. Masayuki Nohara
Mr. Dexter M. Nojiri
Ms. Shirley A. Noni
Mrs. Mary Ann North
Mr. Gregory E. Northrop
Mr. Richard T. Nosaka
Ms. Laura K. Oba
Mr. Harry H. Obata
Mr. Eugene Ogan
Mr. & Ms. James N. Ogata
Mr. & Ms. Wendall Ogimoto
Ms. Irene F. Ohashi
Mr. Dennis Ohta
Mr. & Ms. Michael K. Okamoto
Alan & Charlene Okamura
Ms. Sandra S. Okamura
Mr. & Mrs. Francis A. Okano
Mr. Albert Y. Oki
Mr. & Mrs. Charles M. Okido
Ms. Maizie M. Okimoto
Mr. Glenn M. Okino
Ms. Wilma J. Oksendahl
Ms. Collette R.P. Okubo
Mr. Takashi Okuhara
Mr. Douglas R. Olson
Yasumi & Miyeko Omatsu
Dr. Joseph H. O’Mealy
Mr. Donald T. Onaga
Mr. & Ms. Jerry T. Ono
Mr. & Mrs. Rodney T. Ono
Ms. Christie M. Onoda
Ms. Cecilia Ornellas
Mr. & Mrs. Mardonio B. Orsino
Ms. Masae Osaki & Ms. Betty C.
Takata
Mrs. Gail L. Osakoda
Ms. Sandra J. Osborne
Mr. & Mrs. Choyu Oshiro
Mr. & Ms. George K. Oshiro
Mr. & Mrs. Jon S. Oshiro
Mr. Robert Oshiro &
Ms. Devonne Crowton
Mr. & Ms. Walter S. Oshiro
Mr. Wayde Oshiro
Mr. Paul S. Oshita
Ms. Doris H. Ota
Mr. & Ms. James S. Ouchi
Ms. Joyce Y. Oyama
Mr. Harold F. Palmer
Mr. & Mrs. James Palmero
Mr. Bernard Paloma
Mr. James Pang
Mr. & Ms. Jerry S. Pang
Ms. Sun Mee Pang
Mr. & Mrs. Sung Hoon Pang
Ms. Stacey W. Panui
Mr. & Mrs. Victor M. Parina
Ms. Deborah Park
Ms. Elaine K. Park
Ms. Toyoko N. Pasoquen
Mr. James Peabody
JB Pettengill
Mr. & Ms. Gernot Pieber
Ms. Maureen Poggi
Mr. & Ms. Richard J. Port
LCDR & Ms. William W. Posenecker,
Ret.
Mrs. Rose Ann Poyzer*
Mr. C. Dudley Pratt, Jr.
Ms. Pearl L. Pratt
Mr. & Mrs. Duane Preble
Ms. Grace Primiano
Mr. Redfield D. Proctor
Mr. & Ms. Henry Pundyke, Jr.
Ms. Annajean Ray
Mr. Richard E. Reese
Mr. & Ms. Robert R. Reierson
Mr. Thomas Reilly
Ms. Christina C. Ribble
Ms. Mildred S. Richards
Mr. & Ms. Ted R. Richardson
Mr. James B. Richmond
Ms. Barbara T. Ricketts
Mr. Donald J. Riseborough
Mr. Rene I. Rivera
Ms. Jan F. Ro
Ms. Harriet Y. Roberts
Ms. Carroll Robinson
Mrs. Leonila Robles
Ms. Elizabeth Rodriguez
Ms. Joan H. Rohlfing &
Mr. David Clark
Ms. Cynthia J. Rosebrough
Mr. & Ms. Louis Rosof
Ms. Yukiko A. Ross
Mrs. Colleen Roth
Mrs. Harriet D. Rotz
Mr. & Ms. Alan W. Rowland
Mr. Steve Royal
Ms. Judy Rubano
Tracy Ryan
Ms. Ruey J. Ryburn
Ms. Faith H. Sabat
Mr. Edwin K. Saito
Mr. Itsuo Saito
Ms. Elaine S. Sakai
Ms. Nancy K. Sakai
Mr. Wayne Sakai
Ms. Jeannie T. Salmon
Ms. Patricia A. Salmon
Mr. & Mrs. Aldo Salvador
Ms. Carol S. Santucci
Mr. Bryan Sasaki
Ms. Yoriko N. Sato
Mr. & Ms. Paul E. Sawada
Rep. Calvin K.Y. Say
Mr. & Mrs. Mike Sayama
Cmdr. George A. Schaedler
Ms. Myrtle Schaefer
Ms. Genevieve Scharff
Ms. Cynthia Scheinert
Mr. Richard G. Schmidt
Ms. Joyce A. Schreiber
Ms. Jane B. Schroeder
Ms. Benita A. Sebastian
Mr. James F. Sellar
Ms. Dorothy D. Sellers
Mr. & Mrs. Kazuo Senda
Ms. Beppie J. Shapiro
Mr. & Ms. Jagdish P. Sharma
Ms. Yvonne K. Sharpe
Ms. Phyllis N.T. Shea
Ms. Florence M. Sheehy
Tuan Sheriff
Ms. Lori Shigehara
Mr. & Mrs. Fred Shigekane
Mr. & Mrs. Vincent Shigekuni
Ms. Arlene S. Shigemasa
Ms. Helen A. Shigemura
Ms. Jeanette Y. Shimabuku
Ms. Yoshiko Shimabukuro
Mr. James C. Shingle
Mr. & Ms. Jay Shintaku
Ms. Betty T. Shiroma
Ms. Kiyome Shishido
Mr. Richard Y. Shozuya
Ms. Gwen Silva
Mr. & Mrs. James B. Silva
Mr. & Mrs. Stephen L. Silva
Mr. & Ms. Ronald C. Siu
Mr. Alika Kalani Smith
Mr. Douglas C. Smith
Mr. Paul Smith*
Mr. Robert B. Smith
Mr. & Mrs. Erwin Smrz
Ms. Fay A. Solomon &
Ms. Doreen L. Arakawa
Ms. Andrea Song Gelber
Mr. & Mrs. Raynard C. Soon
Mr. & Mrs. Max A. Souza
Ms. Mary Spadaro
Mr. & Mrs. Kenneth H. Stehouwer
Ms. Carolyn A. Steuer
Mr. Ward Stewart & Mr. George Vye
Ms. Valerie Stratta Trenev
Ms. Wanda C. Sueda
Mr. & Mrs. Herbert M. Suenishi
Ms. Ethel S. Sueyoshi
Mr. & Ms. Dennis Y. Sugimoto
Mr. & Mrs. Merwyn M. Sumida
Mr. & Ms. Robert K. Sumida
Ms. Chiyoko Sumimoto
Mses. Mabel & Sue Suyemoto
Mr. Glenn J. Suzuki
Ms. Mei-Ling Connie Suzuki
Mr. & Ms. Tatsuo Suzuki
Ms. Robyn E. Sweesy
Ms. Nancy Szabo
Ms. Nancy N. Taba
Mr. Fumio Tada
Mr. Hisashi J. Taguchi
Mr. & Ms. Howard T. Tahara
Ms. Elizabeth Anne Tajima
Mr. Matsuo Takabuki
Mrs. Hanako Takahashi
Mr. George S. Takakawa
Mr. Kenneth Takaki
Mrs. Tomie Takamoto
Mr. Roy R. Takamune
Mr. Harry M. Takane
Mr. Bernard K. Takano
Ms. Nancy H. Takasaki
Mr. Shiro Takata
Mr. Harold M. Takayama
Ms. Carole K. Takehara
Ms. Lillian N. Takemura
Mr. & Mrs. Masami Takeuchi
Mrs. Emily Tamanaha
Mr. Milton M. Tamanaha
Ms. Wendy M. Tamashiro
Ms. Lucille A. Tamayori
Mr. Earl M. Tanaka
Ms. Keri Tanaka
Mr. & Ms. Paul T. Tanaka
Mr. Tod Z. Tanaka*
Mr. & Ms. Calvin K.S. Tang
Ms. Katsuko H. Tang
Ms. Sophia S. Tang
Mr. Noboru Tanoue
Mr. Harry Y. Tanouye
Mr. & Mrs. Hiroto Taono
Ms. Susan Taormina
Mr. & Mrs. Masaichi Tasaka
Ms. Flora S. Taura
Ms. Jane Taura
Ms. Diana C. Tavares-Parker
Ms. Doris C. Taylor
Mr. & Mrs. Robert Taylor
Mr. Eduardo A. Tee
Mr. & Mrs. Robert W. Tellander
Ms. Peggy Teng
Mr. & Mrs. David T. Tengan
Mr. Kiyoto Tenjoma
Anthony & Young Tepedino
Mrs. Myrtle M. Terada
Ms. Cindy Terao
Mr. Gerry S. Terauchi
Ms. Priscilla A. Texeira
Chau Ngoc Le Thi-Lyons
Mr. & Mrs. Irwin W.C. Thom
Mr. Ken Thomas
Ms. Helen Ladd Thompson
Ms. Pamela J. Thompson
Ms. Sandra Thompson
Ms. Alice L. Thursten
Dr. Kyaw Tint & Ms. Yin Yin May
Mr. & Ms. Ronald A. Tochiki
Mr. Alvin E. Toda
Mr. & Ms. Seichi Toda
Mr. Wilbert M. Toda
Mrs. Ann Y. Todd
Mr. & Mrs. Ron K. Todd
Donn S. Tokairin, M.D.
Mr. Vance Tokumoto
Mr. & Ms. Cary M. Tokunaga
Mr. Gerald Tokuno, AIA
Mr. & Mrs. Myron K.L. Tom
Ms. Wilma Y. Tom
Ms. Agnes Toma
Mrs. Nancy C. Toma
Ms. Elsie M. Tome
“If not for this clinic I would probably be dead.”
patient comments from the ‘09 Client Satisfaction Survey
2009 Annual Report 10 | 11
Ms. Carol C. Tomioka
Ms. Kimberly A. Tomlinson
Ms. Madeline L. Tompkins
Mr. & Mrs. Etsuo Tonokawa
Mrs. Isabelle A. Torres
Ms. Nora Toshi
Mr. Murray E. Towill
Mr. Richard M. Towill
Mr. & Mrs. Dennis K. Toyama
Wen-Wei Tsang
Mr. & Ms. Richard H. Tsuruda
Mr. & Mrs. William M. Tsuruma
Mr. Robert Tucker
Mr. & Ms. Darryl D. Tupinio
Col. & Mrs. Albert F. Turner
Ms. Shirley B. Tuthill
Mr. & Ms. Mitsuru Uda
Mr. Gary S. Uehara
Ms. Nelly J. Uehara
Ms. Dorothy Umeda
Mrs. Margaret M. Unemori
Mr. & Ms. Dwight M. Uno
Ms. Kelli Urabe
Mr. Grant S. Uyeda
Mr. Gordon K. Uyehara
Ms. Lori Y. Uyehara
Ms. Muriel S. Uyema
Ms. Mildred R. Uyeno
Mr. & Mrs. Alex Y. Uyeshiro
Mr. Norman Uyezu
Mr. Jacques Van Belle &
Ms. Helen Aro-Van Belle
Ms. Rose “Dolly” Varaljai
Ms. Carolyn M.F. Vierra
Ms. Marie Villa
Mr. & Mrs. Jay J. Villiaros
Ms. Laura Vines
Ms. Kathleen M. Vinson
Mrs. Betty M. Vitousek
Mr. & Ms. George Y. Wada
Mr. Robert Wakabayashi
Mr. & Ms. John C. Walker Jr.
Mrs. Norah E. Walker
Ms. Phyllis W. Walker
Rev. & Mrs. James D. Walsh
Ms. Dawn M. Ward
Ms. Dorothy Washington
Ms. Gladys Watanabe
Mr. & Mrs. Robert I. Watanabe
Mr. & Mrs. Marvin A. Waters
Mr. & Ms. Gunther Weamire
Mr. & Mrs. Alex Weinstein
Mrs. Katherine H. Wery
Mr. & Mrs. James H. West
Mr. Lyndon Wester
Ms. Anne T. White
Ms. Marsha L. White
Ms. Sarah Y. Whitehead
Ms. Wilma K. Wilkie
Mr. Japheth Williams
Ms. Marian L. Williams
Ms. Beverly O. Winber
Ms. Mary Patience Wine
Ms. Jean W. Wittmaack
Mr. Robert A. Wolf, LCSW
Mr. & Ms. Cyril B. Wong
Ms. Deanna Wong
Mr. & Mrs. Gary Y. Wong
Mr. & Mrs. Richard J.C. Wong
Ms. Theresa A. Wong
Mr. Tony Wong
Dr. & Ms. Warren Wong
Mr. William K. Wong
Mr. Winston Wong
Mrs. June G. Wright
Mrs. Lois & Ms. Marcia Wright
Ms. Jane M. Wylie
Mr. Darren M. Yamabe
Mrs. Kay K. Yamada
Mr. & Mrs. Kingo Yamada
Mr. & Ms. Raymond Y. Yamada
Mr. Andrew E. Yamaguchi
& Ms. Cheryl S. Ernst
Ms. Barbara Yamaguchi
Mrs. Ethel S. Yamaguchi
Mr. Earl J. Yamamoto
Ms. Johnell H. Yamamoto
Mr. & Mrs. Seiji Yamamoto
Mr. & Mrs. Tadashi Yamamoto
Mr. Tommie T. Yamamoto
Ms. Karen Yamamoto Hackler
Mrs. Kimiyo Yamanaka
Mrs. Lillian A. Yamanaka
Mr. & Mrs. Yuzuru Yamasaki
Mr. & Mrs. Edwin M. Yamashiro
Mr. & Ms. Tracy A. Yamashiroya
Ms. Lillian Y. Yano
Mrs. Narcissus S.M. Yap
Mr. & Ms. Walter S. Yeda
Mr. Henry L.S. Yee
Ms. Mildred Y.Y. Yee
Mr. & Ms. Jorge Y. Q. Yeung
Mr. Lance A. Yokochi
Mr. & Mrs. Ronald M. Yokota
Ms. Leatrice Yokoyama
Mr. & Mrs. Ross K. Yokoyama
Mr. & Mrs. Kenneth S. Yoneda
Mr. Harold S. Yonenaka
Dr. Theodore York
Dr. Alan K. Yoshida
Ms. Alice M. Yoshida
Mr. & Mrs. James H. Yoshida
Ms. Stella S. Yoshida
Mr. & Ms. Thomas K. Yoshida
Mr. & Ms. Yoshiichi Yoshida
Mr. Lloyd Yoshikawa
Mr. & Mrs. Paul Y. Yoshikawa
Mr. & Ms. James S. Yoshimori
Ms. Marjorie Yoshioka
Mr. Nobuo Yoshioka
Mr. & Mrs. Gary T. Yoshitake
Mr. & Ms. Nathan M. Yoshizaki
Mr. & Mrs. Ernest Young
Mr. & Ms. Gerald D. J. Young
Ms. Nancy S. Young
Mr. & Mrs. Hideo Yoza
Dr. Mihae Yu
Mr. & Ms. Jiro Yukimura
Mr. Stanley Zakahi
Ms. Betty Zane
Mr. Frederick A. Zane
Ms. Laurie M. H. Zane
Rev. Lawrence W. Zdvoracek
Mrs. & Mr. Connie L. Zolner
OrganizatiOns, FOundatiOns
and trusts
$50,000+
Barbara Cox Anthony Foundation
McInerny Foundation
$25,000 - $49,999
G.N. Wilcox Trust
Harold K.L. Castle Foundation
Hawaii Affiliate of Susan G. Komen
for the Cure
Waikiki Business Improvement
District Association
$10,000 - $24,999
Aloha United Way
Atherton Family Foundation
Bretzlaff Foundation Endowment
The Cecil G. Marshall Fund of the
Hawaii Community Foundation
CVS/Longs Drugs
Hart Foundation, The
Henry and Colene Wong Foundation
Kaneta Foundation
MAC AIDS Fund
Movie Museum
University of Hawaii John A. Burns
School of Medicine
$5,000 - $9,999
ABC Stores
Armstrong Foundation
First Presbyterian Church
Friends of Hawaii Charities, Inc.
Hawaii Hotel & Lodging Association
Hawaii Women’s Legal Foundation
Hoku Scientific Charitable Fund at the
Hawaii Community Foundation
Longs Drugs
NFL Charities
Novo Nordisk, Inc.
$1,000 - $4,999
Alexander & Baldwin Foundation
Bank of Hawaii Charitable Foundation
Central Union Church - Women’s
League
Community Church of Honolulu Missions Committee
Cooke Foundation, Ltd.
Episcopal Diocese of Hawaii, The
First Hawaiian Bank Foundation
Foodland Super Market Ltd.
G.J. and Ellen Watumull Foundation
Hawaii Medical Service Association
Jhamandas Watumull Fund
K Properties Inc.
Manoa Valley Church
Mary and Paul Wagner Charitable
Fund
Nuuanu Congregational Church
Oahu Physicians Group
Outrigger Shops, Ltd.
Rotary Club of Ala Moana
UHA
$500 - $999
City Mill Company Ltd./C. K. Ai
Foundation
Diagnostic Laboratory Services, Inc.
Harm Reduction Hawaii
University of Hawaii Mortar Board
Society (Hui Po`okela chapter)
Woman’s Board of Missions for the
Pacific Islands
$250 - $499
Chevron USA
Good Samaritan Society of Pohai Nani
Honolulu Emblem Club #379
Kailua Christian Church
Keith and Polly Steiner Family
Foundation
Kilohana United Methodist Church
PSI World, Inc.
ROSES Systems Solutions
Yeoh & Muranaka MD’s Inc.
$100 - $249
Aiea United Methodist Women
Church of Keauhou
Construction Associates, Inc.
First Church of Christ, Scientist
GGP Limited Partnership
Hawaii National Bank
Hui Ilima of Santa Clara County
Kawaiha`o Church
Orchids of Olinda, Inc.
Residential Choices, Inc.
Rev. Abraham Kahu Akaka Ministries
Foundation
Shinnyo-En Hawaii
Sisters of the Sacred Hearts Infirmary
The Brown Bottle
The Parish of St. Clement
Waiokeola Congregational Church
Under $100
Aloha VIP Tours, Inc.
Earl S. Mente Realtors
First Physical & Functional Rehab at
Waipahu
KNDI Radio
Maile’s Lei Stand
Pacific Eye Surgery Center Inc.
We Remember Stanley Stong
A long-time champion of Waikiki Health Center, Stanley passed away in 2009. We wish
to thank Stanley and his family for their generous Planned Gift and many years of strong
support.
M ahalo
Sandwich Isle Restaurants, Inc. DBA
Kua`aina Sandwich
Solar Shading Solutions Inc.
Wailana Coffee House
IN-KIND GIFTS
Alpha Delta Kappa - Eta Chapter
Alpha Delta Kappa - Nu Chapter
Alpha Delta Kappa - Zeta Chapter
Barefoot Mission of Hawaii
Ms. Danielle Barnes
Ms. Linda Bauval
Ms. Margie Butera
Ms. Rosemarie Cerutti
Ms. Pam Chambers
Ms. Cecelia Chang
Kahea Chock
Ms. Pam Christoffel
Tram Ding
Ms. Merrielea Dolle
Mr. Joseph Duffy
Ms. Colleen Duffy
Rev. Dr. Christopher Eng
Epiphany Episcopal Church
Ms. Babette Fergusson
Ms. Aileen Fujitani
Ms. Royce Fujitani
Ms. Gloria Fukunaga
Ram Gangaram
Mr. Brice Gomez
Mr. Issac B. Gonzalez
Ms. Caroline Hanaoka
Hawaii Food Alliance
Hawaii Pathologists
Hawaiian Moon
Mr. and Ms. Joe Hirata
Ms. Melanie Holt & Mr. Tim Bostock
Dr. Robert A. Hong
HTH Corporation
HTH Property Management
Ms. Diana I`i*
Tekla Ing
Ms. Marly Kaahaina
Kaiser Permanente
Ms. Audrey Keller
Kilohana United Methodist Church
Ms. Carrie Ann Kubo
La Pietra Middle School
Mr. & Ms. Howard Lee*
Mr. Russell Lee
Ms. Macy Luo
Manoa Valley Church
Ms. Makanani Marcusson
Ms. Dawn Marie
Ms. Jeannie McKinney
Mrs. Cindy Murray
Northwest Airlines
Ms. Mary Novonty
Mr. Chris Nowicki
Ms. Michele Oda
Ms. Kathy Oshiro
Dr. Nancy Pace
Pacific Beach Hotel
Mr. Richard Paul
Ms. Kathy Payne
Punahou School Tank
Punahou School Tankettes
Ms. Claudia Quiles
Dr. David Rodwell
Rotary Club of Honolulu
Ms. Mickey Selwyn
Sheraton Waikiki
Ms. Katie Slawinski
Mr. Chris Slowey
Ms. Angela Smerz
Ms. Lani Solomono
St. Clement’s Episcopal Church
Ms. Roxanne Stark
Mariko Sumida
Systemmetrics
Mr. James Tanabe
Funling Tang
Ms. Susan Tener
Ms. Marie Thom
Ms. Melissa Tuason
Waikiki Community Center
Waiokeola Congregational Church
Ms. Joanne Wood
Mitalas Xenia
Ms. Julie Yamamoto
CELEBRATORY GIFTS
The following people positively impact
our community through donations
made in their name that support
Waikiki Health Center.
In Honor of:
Mr. Edwin “Sonny” Liu
Dr. Elliot Kalauawa
The wonderful nurse practitioners of
WHC!
Friendly Neighbors
Vietnam veterans
Anita Stong
Dr. Erlaine Bello
Dr. Alan Izumi
Dr. David John
Dr. Greg Schmidt
Dr. Neal Winn
Marc Gannon
Sheila Beckham
Mary Knezek
Mickey Hummer
Samantha Tom
Mr. and Mrs. Wilfred Mita
In Memory Of:
Adrian Makana Balderama
Alice and John Kim
Ann Leialoha
Anna S. Musto
Bill Golden
Christine Estes
Dr. Oshiro
Frances D. Peoples
Frances K. Brussy
Joseph Daniel Villiaros
Joseph T. Torres, Jr.
Kathy Bush
Mabel K. Lau
Marles J. Briggs
Mindy Starn
Mr. and Mrs. Harry Yoshizaki
Mr. Bernie and Mary Knezek
Peter Cherry
Plai Jae Lee
Rev. and Mrs. Abraham K. Akaka
Rev. Frank Chong
Robert Sanders
Mitzi Beckham
Ted Kennedy
Verna K. Olson
Claudia
Department of Health - Family
Planning
Department of Community Services Homelessness Prevention and Rapid
Rehousing Program
Department of Human Services/
Hawaii Primary Care Association Medical Assistance Program
State of Hawaii
Department of Health Uninsured
Primary Health Care Services
Department of Health - Family Health
Services Division
Hawaii Public Housing Authority
Department of Health - Mental Health
Transformation Incentive Grant
Department of Human Services
City and County of Honolulu
Department of Community Services Elderly Affairs Division
PUBLIC SUPPORT
Support from all levels of government – federal, state and city/county
– makes many of our programs and
services possible. We are grateful for
this generous public support.
Federal
HIV/AIDS Bureau
Bureau of Primary Health Care
Health Resources and Services
Administration
Federal Partnerships with State/City
AIDS Community Care Team (ACCT)
Department of Health - Male
Achievement Network
Waikiki Health Center also wants to recognize countless other donors who wish to remain anonymous.
List of donors and supporters from January 1, 2009 – December 31, 2009.
*Current or Former Board Members
We appreciate our supporters and make every effort to ensure accuracy in donor and volunteer listings. If you notice an error or omission, please
contact our Marketing & Development Department at [email protected] or 808-922-4788.
2009 Annual Report 12 | 13
2009 EXPENSES
Administrative Costs
Program Services
Administrative Costs
Fundraising & Public Relations
$4,430,494
$433,528
$320,505
Total Expenses
$5,184,527
*Net Revenue in Excess
of Expenses
$833,603
Other Support
8%
Fundraising &
Public Relations
6%
3%
Program Services
Patient Revenue &
Third Party Revenue
33%
86%
Federal and State
Grants 41%
2009 REVENUE & OTHER SUPPORT
Contributions
14%
Service Agreements &
Managed Care Fees 9%
In 2009, Waikiki Health
Center continued to serve
residents across Oahu
through our Waikiki clinics,
satellite sites, and outreach
efforts.
Federal and State Grants
Service Agreements & Managed
Care Fees
Contributions
Patient Revenue & Third Party Revenue
Other Support
$2,490,076
$512,213
$817,322
$1,999,701
$198,818
Total Revenue & Other Support
$6,018,130
1 Ohua (Waikiki) Clinic
277 Ohua Avenue
Honolulu, HI 96815
808-922-4787
2 Care-A-Van Program
3020 Waialae Avenue
Honolulu, HI 96816
808-922-4790
4
The gold shaded area
represents the locations
where our medicallyequipped vans served
individuals and families
who were experiencing
homelessness.
3 Youth Outreach Program
415 Keoniana Street
Honolulu, HI 96815
808-942-5858
3
1
Image: U.S. Geological Survey
2
4 Ho’ola Like North Shore
(Haleiwa) Clinic
Queen Lili’uokalani Church
66-090 Kamehameha Highway
Haleiwa, HI 96712
808-284-5212
Leadership
Sheila Beckham, RD, MPH
Executive Director
Adrianna O’Donnell
Chief Marketing & Development Officer
Elliot Kalauawa, MD
Medical Director
Darlene Hein, MPH
Director of Community Services
Bryan Talisayan
Chief Operations Officer
Raquel Vea, RN
Director of Nursing & Clinical Operations
Marc Gannon, LSW
Chief Administrative Officer
Jeff Kaplan, MPH
Director of Youth & Senior Services
Alan Kong
Chief Financial Officer
Francine Dudoit-Tagupa
Director of Traditional Hawaiian Healing
Lisa Mantooth
Director of Accounts Receivable & Billing
2009 Annual Report 14 | 15
NONPROFIT
ORGANIZATION
U.S. Postage
PAID
Honolulu, HI
Permit No. 9700
277 Ohua Avenue
Honolulu, HI 96815
www.waikikihc.org
About Waikiki Health Center
Founded in 1967, Waikiki Health Center is a community health center that provides medical and social services to
everyone, regardless of ability to pay. Our approach is patient-centered, culturally sensitive, and integrates care to
improve overall health. We place special emphasis on reaching underserved populations and expand our services to
fit community needs.
An Overview of 2009’s Impact
We provided quality care for thousands of our island’s residents.
21,138 primary care visits were provided
5,731 patients were served
10-12 new patients were seen daily – a considerable increase from 2-3 in prior years
We focused on reaching medically-underserved populations.
79% of patients were living at or below poverty level
50.1% of patients were from minority populations; 49.9% were Caucasian
28% of visits were uninsured – a significant reduction from 62% in 2003
Our Locations
Ohua (Waikiki) Clinic
277 Ohua Avenue
Honolulu, HI 96815
808-922-4787
Ho’ola Like North Shore
(Haleiwa) Clinic
Queen Lili’uokalani Church
66-090 Kamehameha Highway
Haleiwa, HI 96712
808-284-5212
Care-A-Van Program
3020 Waialae Avenue
Honolulu, HI 96816
808-922-4790
Youth Outreach Program
415 Keoniana Street
Honolulu, HI 96815
808-942-5858