Positive March 2014 - Nottinghamshire Healthcare
Transcription
Positive March 2014 - Nottinghamshire Healthcare
march 2014 about integrated healthcare Recovery in Nottingham Integrated drug treatment service making a difference see page 4 HITTING THE RIGHT NOTES FIFTEEN STEPS HIGHBURY LIVE! QUALITY AWARDS BACK TO THE FLOOR DIVERSITY MESSAGE March looks like another exciting month for the Trust as it will be for me. For those of you lucky enough to have attended the first session of Invest to Lead 5 in February, you will be feeling brilliant and hopefully transmitting that positivity and enthusiasm to your colleagues, your family and for those in direct patient contact, to your patients. We were privileged to have a fantastic day together with the emphasis on teamwork and mutual support and to hear from guest speaker Andy Cope. Last month also saw the start of a fantastic development programme for clinical staff in Bands 2-4. Feedback so far is that this seems to be a great programme. Highbury Live! has also launched. This will bring together everyone on the Highbury Hospital site, service users and staff, along with local people, in a way which will bring a community feel to the whole site. Recovery in Nottingham has been officially opened. Delivered by a partnership of experienced and specialist health and social care providers, it brings integrated drug services under one roof in the centre of Nottingham City. FROM THE BOARD Within Forensic Services we have had some great stories about patient involvement in the Ashby Day Centre at Rampton Hospital which you can read about on page 8. This month we look forward to celebrating 10 years of The Peaks Unit. Reading the Care Quality Commission (CQC) Annual Mental Health Act Report, I was pleased to see Wathwood Hospital recognised in a great story about patient involvement (page 10 of the report if you are interested in having a look). From a personal point of view, March is my last month working in the Trust before I retire, having started in 1978 and having had either a substantive or honorary contract for the whole 35 years. I have been making plans for what comes next and am involved in a couple of charities which will take up some of my time. I have had a great time in our services and worked with very many wonderful Colleagues on the fast track to nursing careers Three colleagues from Bassetlaw Health Partnership (BHP) have been working hard on the NHS Fast Track Access to Nursing course at North Notts College and achieving excellent results so far. Claire White, Secretary to Keeley Sheldon, Community Nursing Manager, has been inspired to pursue a career in nursing by the nursing team she works with. She is volunteering with the Twilight Service and being mentored by “fantastic” District Nurse, Loraine Garner. Claire is actively seeking employment within the Trust as a Health Care Support Worker and hopes to then gain a secondment to ‘earn as she learns’ via the Open University route. Zoie Caudle, Clerical Officer, has worked for the NHS for nine years in various roles. She 2 Paul (third from left) and some of the Involvement Team at the awards Many of you will be aware by now that the Trust’s Involvement Team has won two more awards in the Patient Experience National Network Awards. people and learned from everyone I have been involved with. I think my successor Dr Julie Hall will be a fantastic member of the executive team and a great leader for the Forensic Services Division. I look forward to hearing great things about Nottinghamshire Healthcare in the future and as you move towards Foundation Trust Status. I’ve enjoyed pretty well every day of my time in Nottingham and hope that will be the way for all of you. Dr Mike Harris, Executive Director, Forensic Services has gained an insight into the different professions within the organisation, spending time in a variety of clinical settings while completing the course. She says nursing has always interested her: “It is a challenging and dynamic role which makes you feel like you are making a difference to people.” Following the Access course, Zoie hopes to carry on to university to become an Adult Nurse. Chloe Brumpton, Rehabilitation Assistant, joined the Trust as an apprentice and successfully gained employment as a Health Care Support Worker within the Rehabilitation Team as an assistant. The Access course is giving her the skills she needs in preparation to go on to university to become a Health Care Professional. “BHP has been extremely encouraging and positively promotes staff furthering themselves,” said Claire White. “The Workforce Team has a wealth of knowledge about what is available and they have supported staff through the whole process. Our colleagues have also been amazing in covering and clinical teams have also gladly passed on their knowledge and time.” From left, Zoie Caudle, Chloe Brumpton and Claire White Commitment to patient experience recognised in national awards The Trust’s Involvement Team is celebrating a double win for its commitment to patient experience. The team was recognised at the Patient Experience Network National Awards held in Birmingham last month. The awards highlight best practice in patient experience across the country. The Involvement Interview Team was named winner in the Strengthening the Foundation category for the work involving service users and carers in the Trust’s recruitment process. The Trust ensures that as often as possible, applicants are interviewed by a service user panel. Eileen Burnside, an Involvement Interview Team interviewer commented: “You get a feel for the person sitting in front of you. We need professional, qualified individuals that have a real passion for people and the job they will do. You can’t teach empathy and as service users we are best placed to make this judgement.” The ‘Your Feedback Matters’ website and the work the Trust has developed online with Patient Opinion was top in the Innovative Use of Technology/Social Media category. ‘Your Feedback Matters’ is a publicly accessible patient experience website that enables staff to see feedback about their team or service at any time online. Paul Sanguinazzi, Head of Involvement said: “Thanks to all those staff and volunteers across the organisation who have made such amazing contributions to our work. Their efforts have been recognised and make a real difference to our service users and carers. We should be proud of what we have achieved together.” The Trust was also named runner up in the Strengthening the Foundation category for the Patient Feedback Challenge; a programme that works with teams to ensure they are excellent at listening and responding to feedback. Professor Mike Cooke CBE, Trust Chief Executive said: “At Nottinghamshire Healthcare we are proud of the way in which we engage with and involve our patients and service users in shaping our services. It is vital that we listen to and learn from patients’ experiences to ensure we are delivering high quality services that meet the needs of the communities we serve. I am delighted for Paul and our Involvement Team; these awards are very well deserved.” Positive March 2014 3 treatment areas, as well as communal areas for groups and activities. All individuals accessing the service have a recovery focused care plan, which is coordinated by drug workers who oversee the individual’s care from accessing the service, through to recovery and aftercare. Recovery planning and a range of prescribing options are offered, which include detoxification, stabilisation and harm minimisation. Recovery in Nottingham is delivered by a consortium of experienced and specialist health and social care providers with a proven track record of delivery. They are Nottinghamshire Healthcare (lead agency and contract holder), Double Impact, BAC-IN and Framework Housing Association. Simon Smith, Executive Director Local Services, said: “This exceptional service provides vital support for people with a variety of drug related problems. The service offers individualised care and challenges the root causes of addiction; helping to change people’s lives. Working together with our partner agencies, we are able to provide integrated care, ensuring people can access services in one place and that all their care needs are met.” Accessing the service Dave Manley, Clinical Director, Specialist Services and Simon Smith (back centre) and Mike Cooke (front right) with service users, commissioners and partners Recovery in Nottingham officially opened Recovery in Nottingham, an innovative and high quality integrated drug treatment service for Nottingham, was officially opened at its newly refurbished premises in January. More than 50 people attended the special event to celebrate this fantastic service, including staff, service users, partner organisations and commissioners. Mike Cooke, Trust Chief Executive, officially opened the service by unveiling a large piece of artwork which is part of a series placed throughout the building featuring inspirational statements from people in recovery. Attendees then heard a powerful and emotive 4 Recovery in Nottingham Centre, 12 Broad Street, Hockley, Nottingham, NG1 3AL (Monday, Wednesday and Friday 9am – 5pm, Tuesday and Thursday 9am – 7pm and Saturday 10am – 3pm) or call FREEPHONE on 0300 300 2200 and ask to speak to the Access Team or visit the website at www.recoveryinnottingham.co.uk Unveiling the artwork in the Ballroom story from Jamie, an ex-service user, who talked about his own personal experience of substance misuse, the invaluable support provided by the service and his successful journey to recovery. The service offers a fully integrated and seamless recovery focused pathway for drug users aged 18 and over, with a wide range of treatment options available. Its new base on Broad Street provides an ideal City Centre location, with access to a range of services under one roof for people experiencing problems with drugs. Alternatively people can access the service via a freephone number or website. The newly refurbished base includes private clinic rooms, Positive March 2014 5 New Executive Director of Forensic Services Appointed D r Julie Hall has been appointed as Executive Director of Forensic Services and will take up the post on 28 April following the retirement of Dr Mike Harris from the Trust at the end of March. Ian Tennant, Associate Director for Forensic Services, will be acting into her role until that time. She has also made a number of professional contributions and gained accolades including holding the title of Queen’s Nurse, being a Senior Fellow of the Institute of Mental Health and Visiting Fellow at the University of Lincoln, and appointment to the East Midlands’ Clinical Senate. Julie is professionally known particularly for her research into the use of care pathways in mental health, service redesign, quality improvement and governance. Currently Director of Nursing and Operations at Lincolnshire Partnership NHS Foundation Trust, Julie brings with her a wealth of operational and leadership experience. Julie will be familiar to many at Nottinghamshire Healthcare, in her former role as Associate Director for Local Services and previously within the Trust’s Forensic Services, where she was Head of Performance and Service Strategy for four years from 2005. Julie began her career as a Registered Mental Nurse, and has since worked as a clinician, senior manager and director within mental health services in the East Midlands. Between these appointments Julie spent time as a full time lecturer in Nursing at the University of Nottingham, before returning to the NHS. Capital Planning Unit looks forward Following a very successful period of being hosted by Mike Harris, the Capital Planning Unit 6 development of such a strong service as the Forensic Division. I look forward to the opportunity to lead these highly specialist services onward securing the best possible effective and high quality services for people requiring forensic care and treatment. This service, with its national component, has already achieved a great deal. I hope we can add to the legacy of Mike Harris and take the Division onto even greater things.” Mike Cooke, Trust Chief Executive said: “I am delighted that Julie has accepted this position. The decision to appoint her was unanimous and follows a robust external recruitment process against a strong field of candidates. I look forward to Julie rejoining us in April.” “I am really looking forward to coming back to Nottinghamshire Healthcare, with the ability to lead and influence the is looking forward to moving under the umbrella of the Business Development and Marketing Unit. Dr Julie Hall Richard Brown, Associate Director of Capital Planning and Property said “We welcome the change and the strength the alignment will provide. This will help our business prioritisation for capital across the whole Trust. annual planning processes. This will ensure that we prioritise this limited resource to where our greatest needs are across the organisation. This move will enable even greater synergies across the Trust’s capital planning teams and the business planning functions. I would also personally like to thank Mike for his valued support and sage advice in hosting Capital Planning.” “As we move into the era of greater financial austerity it is essential that we ensure our capital funds remain strongly aligned to our business strategy and Recent examples of transformational capital projects led by the Unit have included the completion of the final phase of works at Millbrook, the creation of a Low Secure Forensic hub site at The Wells Road Centre and providing a vastly improved environment on Lister and Porchester wards, and the Orion Unit at Highbury Hospital. Looking ahead for 2014 and beyond, works include the Rampton Boiler and Effluent Treatment Plant project and the Arnold Lodge Phase 3 and C&D Block at Rampton Hospital schemes. The Unit will shortly commence work with the service leads around CAMHS and the Children and Young People services. l-r: Mike Cooke, HH Sivarama Swami, Dr Paul Oliver, Dr Heena Patel Understanding the soul in maintaining fullness of health In January Mike Cooke was invited to attend the inaugural Peacock Healthcare lecture series and introduce the special guest speaker, HH Sivarama Swami, who was giving a talk entitled ‘The importance of understanding the soul in maintaining fullness of health’. HH Sivarama Swami is based in Budapest and India. He teaches that selfknowledge is the unravelling of the soul, the inner potential for life, and that this empowering process leads to greater motivation and realises happiness. His teachings are based on the Vedas books of scientific knowledge, hailing from ancient India. Ayurveda, for example is knowledge (Veda) pertaining to long life (Ayu). The lecture at Peacock Healthcare elaborated further on these topics with a scientific, yet spiritual approach. It was also part of a celebration to mark the practice’s move to its new premises. Peacock Healthcare GP Practice has been cultivating an integrated and holistic approach to personalised healthcare for a long time. Dr Heena Patel explained: “Early in our GP years, late eighties, we were introduced to HH Sivarama Swami who told us that “Now you are doctors of the Body, become doctors of the Soul”. This has intrigued us ever since. “Meeting social, emotional and mental healthcare needs is also an important part of a GP’s duty. Over and above this are many situations that need a deeper understanding of the person, or their disease predicament, and how a deeper realisation of their real self – both by the caring practitioner and as possible by the patient – could lead to enhanced recovery, and a deeper level of satisfaction and compassion experienced in the care process by both parties. “The speaker developed the theme that understanding the soul means understanding my real identity – myself. That is profound in maintaining my wellbeing, without which it is not surprising many of us feel short changed? This understanding is the basis of providing compassionate care to all our patients.” Positive March 2014 7 Hitting the right notes for patients at Ashby the confidence to sing in front of his peers, placing trust in others to guide him,” added Samantha. Ashby Day Centre at Rampton Hospital has been open for a year now, and over that time staff and patients have been sharing ideas on how they can offer patients opportunities they would otherwise struggle to access. “A particular patient asked us if Ashby could offer music sessions. He clearly had a passion for music and at that time was a member of the hospital band,” explained Samantha McDaid, Day Centre Manager. “He described the positive impact that music has had, allowing him not only to lose himself within the music he plays, but also to capture within his own song writing his innermost thoughts and feelings at different junctions of his life. “It is his belief and hope that music will have the same positive effect on the journeys of others.” Ashby’s music session has now been up and running for four months Adele Bryan, Modern Matron has also supported this initiative, taking forward ideas and gaining funding for musical instruments. Staff and patients at the Ashby Day Centre and ideas such as ‘Jam Nights’ have become a reality for all to share in. More patients are now coming forward asking to perform their own raps and poems, and share their journey of recovery with their peers. “What has been quite touching has been the development of a friendship between two particular group members and a deaf patient, who has learnt to play the guitar and found Symptoms of BPD vary but frequently include rapid and frequent changes of mood, marked impulsivity, problems with self-image and interpersonal relationships, intense fears of abandonment, intense anger and irritability. Self-harm and suicidal behaviour are also common. From left, Clinical Studies Officer Natalie Marking, Sandra Simpson and Georgia Lykomitrou A research study is currently running within the Trust for people with Borderline Personality Disorder (BPD), sometimes known as Emotionally Unstable Personality Disorder. 8 Problems that can be associated with BPD include poorer social functioning, higher rates of unemployment, reduced physical health and increased levels of mortality. “These difficulties and the prevalence of BPD, estimated as around 2%, make it essential that further research is done to determine the best treatment options,” “I have rapped from the days that I remember when times were hard. When I had everything, I then lost everything and now I am on the road to a better life.” Adele said: “Thanks to the ideas brought forward by patients, we are offering the opportunity to learn the basics of playing the guitar. This is being delivered not just by a member of staff who has been kindly released to us one afternoon a week, but also by the patient from where the story began.” This year we have welcomed 17 new apprentices into services across the Trust, including the new pathway of Finance. The apprentices are undertaking a 12 month fixed term training contract leading to an NVQ Level 2 in Accounting or Business Administration. They have all completed their induction with the training provider and attended the Trust Induction in February. Additional training courses are also offered during the year long placement, including Excel, Advanced Excel, word processing and minute taking. Business and Administration placements include: Comments from patients have included: “I have really enjoyed the opportunity Research into Borderline Personality Disorder Researchers are looking for people to take part who have a diagnosis or suspected diagnosis of BPD, do not have a psychotic disorder and are not currently taking a mood stabilizer. to practice my music and use the time to write my songs and perform for other patients. I have had really positive feedback and really enjoyed myself in the process.” Welcoming our new apprentices From left, apprentices Paige Middleton, Courtney Jones, Chloe Richardson, Sian Hill, Kaysey Badham-Aabbott, Elle Parry, Ashley Titley, Kayley Lawrence, Georgia Broad, Nicola Musgrove, Chloe Shaw and Aleisha Scott. (Not pictured, Michelle Marriott, Holly Garnett and Emma Harratt) • Two at Wathwood Hospital and three at Rampton Hospital; in the HR Department, Hotel Services and the Social Work Admin Team • Mansfield services with placements include the Procurement Team, Heatherdene Community Forensic Admin and the Hawthorn House Involvement Team • In Nottingham there are apprentices at Thorneywood CAMHS, Park House Health Centre, the HR Team, Offender Health at Westminster House, The Wells Road Centre and the Stonebridge Centre. The Finance Department at Duncan Macmillan House also has an apprentice on an accounting placement. Manager information and briefing session The next recruitment campaign will be for a July 2014 start. Anyone wishing to consider hosting a young person can find out more at one of the information sessions: • Wednesday 12 March: 10am – 12pm, Green Room, Duncan Macmillan House, Nottingham • Thursday 13 March: 1pm – 3pm, Meeting Room 1, Birch House, Mansfield To book a place contact Heather Porter on [email protected] or 0115 9691300 ext 11269. explained Sandra Simpson, Clinical Studies Officer. “Psychological treatments such as Dialectical Behaviour Therapy have been shown to improve the mental health of people with BPD. However, they aren’t suitable for everyone, due to problems with access or engagement. “The alternative is drug therapy, but no drugs are currently licensed for people with BPD. This is why this study is being carried out – to look at whether the drug Lamotrigine helps to reduce symptoms of BPD.” To find out more go to the study website at www.labile.org.uk or contact study team members at [email protected] or 07553 384315, or [email protected], or 07771 944659. Positive March 2014 9 Highbury Live! Highbury Live! is an exciting and transformational venture to bring together staff, patients, carers and partners to create a real sense of community at Highbury Hospital, where everyone takes pride in the fantastic range of services on offer in these exceptional facilities. Staff and teams at Highbury are fully committed to providing the best care for patients whilst working towards the same ambition for this important site; getting things right for patients and staff, and moving forward to an even greater future together. Fifteen Steps in the community From left, Susan Poultry from Mencap and BHP’s Vanessa Sharpe, Sally Bailey and Marcia Basford Volunteers from Mencap visited Bassetlaw’s Dental Services across their sites at Mansfield, Worksop, Ollerton and Newark in November and December to undertake the 15 Steps Challenge on behalf of Bassetlaw Health Partnerships (BHP). The idea for the 15 Steps Challenge came initially from a carer who said: “I know within 15 steps of walking onto a ward what kind of care my daughter will receive.” (Read more about 15 Steps in January’s Positive newsletter.) involve service users, carers and staff throughout the process. They discussed what ‘good’ looked like for community services, and how it could be measured, particularly in people’s own homes and community settings. “The NHS Institute for Innovation and Improvement had developed the challenge as a quality measurement tool for inpatient areas. We challenged them to work with us to shape what that might look like for community services,” said Loraine Garner, Productive Community Services Facilitator and Lead for Involvement. This involvement directly informed the development of a national quality measurement tool, which was launched at the Queen’s Nursing Institute Conference in October 2012. Health Partnerships worked with the Institute, holding a series of focus groups and follow ups to 10 “Dental Services was the sixth BHP team to participate in 15 Steps and the overall findings have been really positive,” added Loraine. “Many patients liked the regularity of going to the same place and seeing the same dentist and dental nurse. This was especially so for patients with a learning disability who like to have routine and know what to expect. “The environment was often important to patients with a learning disability, and the quiet and relaxed atmosphere that the clinics offered was appreciated. “The most positive comments were about the dentists and dental nurses themselves. Their friendly, warm and kind approach was regularly mentioned.” This will be achieved through Highbury Live! developing a vibrant, welcoming and recovery focused environment, where innovation and creativity are encouraged, leadership is truly distributed and everyone’s views are not just heard, but responded to. A change team has been established to drive these developments, led by Andrea Ward, General Manager for Mental Health Be clear on breast cancer The Trust is supporting the new NHS Be Clear on Cancer ‘breast cancer in women over 70’ campaign. Services for Older People and Suzanne Foulk, Highbury Live! Champion. Suzanne said: “I am delighted to be working with Andrea on leading this important venture. Highbury Live! provides us with a fantastic opportunity to harness the enthusiasm and passion of our staff and patients, to achieve our ambitions for Highbury. We are already making great progress with this exciting work. However, we know that there are teams, patients and carers across the Trust who will have ideas and experiences of how they have affected change in their area of work and helped to improve the lives of patients and staff. We would really welcome their input and support.” To share your ideas, suggestions and feedback, or to find out more about Highbury Live! contact the team on highburylive@nottshc. nhs.uk Suzanne Foulk, Highbury Live! Champion The campaign, which runs until 16 March, has the main message of ‘1 in 3 women who get breast cancer are over 70, so don’t assume you’re past it’. It also emphasises that a lump is not the only sign of breast cancer and women should tell their GP if they notice any changes to their breasts. Around 1,100 women aged 70 and over are diagnosed with breast cancer in the East Midlands each year. Survival rates are lower in this age group compared to younger women. Research shows that older women have low knowledge of non-lump breast cancer symptoms and are more likely to delay presenting to their GP with breast cancer. They might be embarrassed, afraid of treatment, unaware that they are more likely to develop breast cancer, or dismissive of symptoms as a sign of ageing. The earlier breast cancer is diagnosed, the higher the chance of survival. More than 90% of all women diagnosed with the earliest stage survive for at least five years. This figure is around 15% for women diagnosed at a late stage. Possible signs of breast cancer include a lump in the breast or armpit, nipple changes, changes to the skin of the breast, changes in the shape or size of the breast and pain in the breast or armpit. Campaign adverts will appear on TV and in national newspapers and women’s magazines. For further information about the signs and symptoms of breast cancer, visit www.nhs.uk/breastcancer70 Well done to everyone involved, and many thanks go to the Mencap volunteers. Positive March 2014 11 out across the rest of the wards at The Peaks Unit at Rampton Hospital. The nursing team had been using a whiteboard to record information that they needed regular access to, such as a patient’s date of admission, date of birth and named nurse. They felt an electronic version would offer far more opportunities than the conventional board. “I was aware that private Patient status board goes electronic A new electronic patient status board developed by Chris Anthony, Ward Manager for Hambleton Ward, has been so successful, it’s set to be rolled companies were developing software, but this would be a cost to the Trust and the system wouldn’t be bespoke to our services,” said Chris. “I decided to set about developing a bespoke Excel spreadsheet myself which houses all the patient status information, and is displayed on a TV screen in the ward office. The screen has a dedicated computer and can be updated very quickly and easily. “With the backing of The Peaks Unit management team, I created and tested various templates and the board went ‘live’ in November 2011.” The board has all the information typically seen on a patient status board, with the added benefit of extra features such as colour coding and alerts to enable the nursing team to see when a CPA review or a named nurse session is due. Calendar appointments such as physical healthcare checks are clearly visible and because of the added features of Excel, it can be used as a clinical dashboard. The board has a front screen activated by one click of the mouse which hides any confidential information. Chris added: “The board has received a very positive reaction from both the Hambleton Ward Team, who update the information regularly, as well as the wider Forensic Division.” As well as going ‘live’ at the Peaks, there is a trial board at The Wells Road Centre and one planned for Rutland Ward at Arnold Lodge. Well done to Chris on this innovative and cost effective creation. Chris Anthony demonstrates the new electronic board For further information contact Chris on 01777 248321 or [email protected] Health Education East Midlands Showcase and Networking The Trust partnered with Health Education East Midlands and the University of Northampton in January to hold a showcase and networking meeting on mental and physical ill-health exacerbated by obesity and physical inactivity. A wide range of speakers gave examples of best practice from across the region, showcasing areas as diverse as using supermarket data for public health and a physiotherapy student going back to school. The event was well received by delegates from numerous organisations and areas, and the hashtag #HEEMshowcase proved very popular on Twitter. The Trust hopes to take this partnership forward to provide a networking group for sharing good practice in the region over the next few years. Spreading the word about Flo Trisha Charnley, Rushcliffe Community Matron has successfully applied to become a clinical advocate for Simple Telehealth Florence (Flo). Simple Telehealth is an NHS initiative led by Stoke-on-Trent Clinical Commissioning Group which uses Flo, a very simple healthcare system provided via the patient’s own mobile phone. It’s primarily an SMS or text based system that clinicians use to send reminders to patients and collect their health readings. 12 care home, supported by Sian Clark, Project Change Manager and Linda Dilks, Senior Long Term Conditions Nurse. Several experienced clinical users will be taking part in a project funded by NHS England to share their Flo case studies at events across England, and as part of an exchange visit to Washington DC with the ‘Veterans Health Administration.’ County Health Partnerships’ use of Flo. “One involved an elderly gentleman with Chronic Obstructive Pulmonary Disease and heart failure, who is housebound and living in a rural location,” said Trish. “The use of Flo for monitoring his health means greater reassurance for the patient and his family, with fewer crisis interventions and hospital admissions. In her application, Trisha supplied two case studies to demonstrate “The other was the innovative introduction of Flo into a residential “All 25 residents were given personalised equipment and monitoring plans in this unique local pilot which highlights how such a simple and cost effective approach can achieve great results. The care home and team are keen to trial Flo further, potentially through a dedicated care home app.” All health checks are automated and monitored and readings are presented on graphs that help identify and track long term health issues and trends. Health tips and reminders are sent to patients to help them follow recovery plans, or manage long term conditions. Congratulations go to Trisha, and good luck for the project. Speakers at the event Positive March 2014 13 Congratulations to Quality Awards winners and nominees The Estates and Facilities (Forensic) awards event in January celebrated the commitment of teams in the Directorate, with nominations received from clinical areas, managers and colleagues. The awards, which have been running for more than 15 years, are an extension of the Quality Standard that the services hold; a standard which has been held at Rampton Hospital for 16 years. Kay Mulcahy, Head of Estates and Facilities (Forensic) opened the ceremony and Professor Dean Fathers, Trust Chair presented the awards. During the ceremony staff with 100% attendance throughout 2013 were recognised, as well as those who received Employee of the Month throughout the year. Wathwood Catering Team was also acknowledged for its work and adaptive practice for the Section 17 Restaurant and for winning the National HefmA Team of the Year Award. (Top) A few of the 100% attendance from Rampton 14 Education & Learning Award Leadership Award For an individual who has gone the extra mile in assisting staff with their training, and has achieved success in external education and/or personal development. For somebody who inspires, motivates and successfully leads a team. Nominees: Clare Saville – Hotel Services Admin (winner) Vincent Keep – Estates and Capital Services Stuart Lee – Estates and Capital Services Nominees: Diane Mann – Catering Nicola Buxton – Admin Wathwood Lezley Walker – Estates and Facilities (winner) (John Clarke, pictured, Estates and Capital Services Manager received the award on Lezley’s behalf) Nominees: Lezley Walker – Estates and Facilities Fiona Denovan – Housekeeping (winner) Mavis Drew – Domestic Services Wathwood Customer Services Award New Member of Staff Award For an individual who has demonstrated an outstanding contribution to customer care. For an individual who is new to the organisation and has demonstrated outstanding commitment to their colleagues, customers and the wider Trust. For an overall outstanding performance from someone whose inspired or original thinking has led to improvements to the department, Trust or customer care. Nominees: Vincent Keep – Estates Sam Wilcock – Catering (winner) Jayne Salmon – Housekeeping (Bottom) A few of the 100% attendance from The Wells Road Centre In addition to the main Quality Awards, Kay Mulcahy acknowledged Nicky Forman, HR Manager. “Nicky received the award for ‘Outstanding Contribution to Service’, as she has demonstrated a true commitment to her role and has been a pillar of strength and support to the facilities teams,” said Kay. Kay Mulcahy with Nicky Forman, HR Manager and Dean Fathers The Innovation, Performance & Creativity Award “Her knowledge of the service, attention to detail, accuracy and extreme patience under immense pressure is second to none. This excellent support ensures patients continue to receive a high level of care and her contribution is invaluable, giving confidence to managers, peers and colleagues alike.” Lifetime Achievement Award For an individual who has contributed to the delivery of a high class service in their chosen field of work and career over a sustained period. Nominees: Stephen Holland – Housekeeping John Stronach – Portering (winner) Nominees: Louise Chattaway – Catering Robert Wilson – Housekeeping (winner) Doreen Walker – Hotel Services Admin Unsung Hero Award For someone who deserves an award for just being them! They are helpful, co-operative and have the right work attitude and get on well with colleagues. A ‘Steady Eddie’ who can be relied upon. Nominees: Cynthia Mack – Hotel Services Arnold Lodge Diane Mann – Catering Lezley Walker – Estates and Facilities Karen Barr – Linen Andrea Corringham – Housekeeping Nigel Marrison – Catering Martina Finney – Housekeeping Alma Stronach – Catering (winner) Dr Mike Harris, Forensic Services Executive Director, joined the teams for the Award Ceremony and everyone wished him all the best for his upcoming retirement. He is pictured here with Catering Manager Dave Hunter Congratulations to all our winners! Positive March 2014 15 Have you checked out the Choice and Medication website yet? Patients are supported by occupational therapists and the Hotel Services Team and have the opportunity to gain qualifications in food preparation and food service, while increasing their confidence and gaining experience of working within an exciting, operational business. The menu is rotated to reflect today’s trends and styles using local and seasonal produce and that from Wathwood’s own Farm Shop. Following its success over the last year, the Trust has renewed its subscription to the Choice and Medication website. The site offers staff, patients and carers access to high quality information about mental health medication. The site can be found at www.choiceandmedication.org.uk/ nottinghamshirehealthcare. The website supports the National Institute for Health and Care Excellence recommendations that healthcare professionals should explain to patients the possible benefits from a treatment and openly discuss the pros and cons, and that information about a medicine should be offered before it is prescribed. That information should be clear and easy to understand and should meet each individual patient need. The restaurant was named by a patient at the Hospital after a Section of the Mental Health C hef Stephanie gets 7 1 n io t c e S f o e t s a ta Yorkshire food champion Stephanie Moon has been sharing her culinary skills at Wathwood Hospital where she cooked with patients at Section 17, the Hospital’s training restaurant. Stephanie is a recognised figure on the Yorkshire food scene and has many accolades to her credit including Yorkshire Life magazine Chef of the Year, Deliciously Yorkshire Champion and is a Bronze medal winner in the National 2010 British Culinary Federation Chef of the Year Competition. As well as being a regular demonstrator at food shows, Stephanie has also made appearances on radio and television including BBC2’s The Great British Menu. 16 Stephanie spent the day at Wathwood, working with patients and staff to prepare and cook a three course menu. She said: “Working with the team here in the Section 17 restaurant at Wathwood Hospital has been a great experience. The patients have been very careful in their presentation and have shown a great deal of enthusiasm to serve the customers some stunning food. I would also like to say well done to the staff. I have received a very warm, genuine welcome from everyone and felt very well looked after. In a very short time I felt like I was part of the restaurant brigade. It is good to see everyone engaged and focused and working together to produce some cracking food.” Stephanie first visited the restaurant back in November with a view to becoming involved in the project and setting up a ‘pop up’ restaurant with the team. She met the catering and noon, serving a three course menu for only £9.95 (excluding beverages). The income generated goes towards the food costs of the restaurant. front of house Section 17 teams and then dined in the restaurant with a patient who has been involved in helping establish the project. Section 17 is a training restaurant which was set up in 2012 at the Hospital to provide patients with the opportunity to gain vocational experience and qualifications, enhance future employability and aid recovery. Researchers to develop new tool to measure involvement in care planning Researchers at the Universities of Nottingham and Manchester are recruiting service user and carer participants to help in developing a new tool to measure service user and carer involvement in care planning in mental health services. The new tool is a Patient-Reported Outcome Measure (PROM), which is a type of questionnaire that asks about health or healthcare experiences from the perspective of the service user or carer. The team will use this questionnaire to find out more about how much service users and Act 1983 which grants the patient leave into the community, signifying progression and recovery. The restaurant seats up to eighteen people with one sitting at 12.00 carers have been involved in care planning, to identify which areas are most important to service users and carers, and get service user and carer views on how care planning could be improved. Professor Patrick Callaghan, who leads the Nottingham arm of the study, said: “Developing the right tools to capture service user and carer experiences of care planning in a meaningful way is crucial to better mental health services. It is impossible to do so without the involvement of those with experience of these issues. I look forward to a healthy response to this call.” The study is part of the EQUIP (Enhancing the Quality of User Involvement in Care Planning in Mental Health Services) research Section 17 is open to patients and their families and friends, staff within the Hospital and the general public. The restaurant is open every three weeks on a Tuesday. Reservations must be made in advance. Bookings can be made by emailing: [email protected]. uk, [email protected], or [email protected] programme. EQUIP aims to develop and evaluate a new service user and carer-led training package for health professionals to improve service user and carer involvement in care planning for mental health. It is funded by the National Institute for Health Research’s Programme Grants for Applied Research (NIHR PGfAR) Programme. The team worked with service users and carers to develop the PROM and are now seeking participants to complete the questionnaires. For more information, or to take part in the Nottingham arm of the study contact Andrew Grundy, Research Associate at andrew.grundy@ nottingham.ac.uk, or Dr Oonagh Meade, Research Fellow at oonagh. [email protected] or go to www.nursing.manchester.ac.uk/equip/ “The site can be accessed via the Trust’s website, the pharmacy intranet sites and via a general internet search,” explains John Lawton, Clinical Pharmacy Services Manager, Nottingham Services. “Clinicians can print off information for patients at the point of consultation, and patients and carers can access the information from home.” The website provides answers to 20 of the most frequently asked questions about 110 commonly used psychotropic medicines, and 10 of the most commonly asked questions about 15 mental health conditions. The ‘handy charts’, which compare drug treatments for each mental health condition, are particularly useful for helping patients make informed decisions about their current and future treatment. During the year to November 2013, there were nearly 3,000 visits to the site, with 11,800 pages viewed and over 1,600 individual leaflets printed off. “The findings from recent CQC National Mental Health Community Patient Surveys highlighted that our Trust scores well for informing people about the side-effects of medication, involving patients with their medicines and providing information about medicines,” added John. “The Choice and Medication site is being accessed by all groups of healthcare professionals, patients, carers and members of the public.” The website is produced and maintained by specialist mental health pharmacists and is endorsed by the National Institute for Mental Health in England (NIMH-E), the UK Psychiatric Pharmacy Group (UKPPG) and the College of Mental Health Pharmacy (CMHP). The content is updated regularly, with new medicines quickly added to the site. Positive March 2014 17 Adrian Perks goes ‘back to the floor’ “Since starting out as a healthcare assistant many moons ago, I have been fortunate enough to have worked in some very interesting, varied and rewarding positions. From primary care to psychiatric intensive care, I have worked in many different healthcare settings. “Now as Associate Director of Offender Health, I love the challenges the role brings and it is exciting to work alongside colleagues as we continue to lead and develop the Directorate. To do this successfully, I really believe that it is important to not lose touch with what happens on the ‘shop floor’ by experiencing first-hand the great work our frontline staff carry out and deal with on a daily basis, in what can often be very challenging environments. It is also important to take the time to meet with and listen to our patients; after all, they are the users of our service and we want to ensure we’re getting it right.” Gaining experience and inspiration from work with the Trust Antonia Lagou reviews the personal impact of her psychology placement: “I am currently on a placement with two Trust services as part of my Psychology Degree at Loughborough University – the Nottinghamshire Eating Disorder Service and the Step 4 Psychological Therapies service. “Working for the Trust has been a valuable experience and I am beginning to learn that it is such a vast organisation, with so many services that work together to provide care in the mental health sector. It is comforting to know that such services exist and I feel it is not emphasised enough to the general public. Many people 18 are unaware of what services are available to them, and don’t realise that help really is just round the corner! “The majority of my placement involves drawing statistical conclusions from questionnaires completed by clients at different stages of therapy. It is extremely warming to see that their responses show constant development and progress, suggesting they are constantly learning more about themselves and appreciating who they are and what they can do. “Although I am only part-way through, I have learned more than I could ever have hoped for. I have been inspired to pursue my career within Clinical Psychology. “My next steps are to complete my placement and finish my degree, with one year left to go. I hope to have gained valuable skills and a work ethic to support me through my final year at university. “Following my graduation, I hope to apply for an accredited clinical counselling course in the Nottinghamshire area, and ultimately become a counselling psychologist. There are many steps to take and I still have a long way to go, but I am as driven as I will ever be and I have my work placement and those within my workplace to thank for that.” the staff on duty, enabling us to provide him with an insight into how we work and how far we have come as a healthcare department since the Trust took over at HMP Ranby back in April last year. It was also good to speak to him and learn how we could develop certain areas based on his experience from visiting other prisons. “During his visit Adrian attended a physical triage session with our registered general nurses and also met and spoke with members of the mental health team. He observed how we dispense methadone in our Substance Misuse Department and worked alongside myself in the main dispensary. Adrian also assisted the psychosocial team who work with substance misuse patients and participated in the group activity with patients. HMP Ranby was the location for one of Adrian’s recent ‘Back to the Floor’ sessions where he worked alongside Julia Hagger, Clinical Nurse Lead and the wider healthcare team. “I think that it is really important that senior managers spend time with frontline staff. I will often hear staff say that their manager(s) would see it differently if they were working in their positions. The fact that Adrian is doing this is a positive thing, helping senior managers see the point of view of staff based in the prisons.” Julia said: “It was great having Adrian come and work with us for the day. He was extremely keen to get stuck in and help out where he could. He made the time to speak to all Adrian regularly goes ‘back to the floor’ at each of the 11 prisons that make up the Trust’s Offender Health Directorate. Reaching higher for Investors in People accreditation As the Trust takes forward its application to achieve the Investors in People standard, it is important for everyone to understand how we will achieve the higher levels of accreditation, so that we can evidence that our organisation is among the best. Business Strategy Our organisation already successfully met the following standards back in 2011: • The organisation has a vision/purpose, strategy and plan • People are involved in planning • Representative groups (where appropriate) are consulted when developing the plan. We’re now striving to move ahead to Silver Accreditation, by providing evidence of meeting the following extended standards: • Clear core values that relate to vision and strategy – through the business planning process • Key performance indicators are used to improve performance – producing targets that are relevant and achievable • Social responsibility is taken into account in the strategy – consideration of the environment, ethical labour practices and recruiting young people and apprentices • People and stakeholders are involved in strategy development – via Involvement, and through forums such as the Executive Leadership Council and Invest to Lead. Learning and Development Strategy We have already ensured that: • Learning priorities are clear and linked to the plan • Resources for learning and development are made available • The impact will be evaluated. We must now evaluate and confirm that: • The Learning and Development Strategy builds capability – in leadership, professional development and compassionate care. For example, the Professional Development Programme for Clinical Bands 2-4 • Plans take account of learning styles – provision of a variety of delivery methods such as face-to-face, e-learning and interactive sessions • People help make decisions about their own learning – while some training is mandatory, there is a wide range of additional training to supplement roles • Learning and development is innovative and flexible – as programmes run, they are constantly evaluated and revised to keep abreast of innovation • There is a culture of continuous learning – through Performance, Appraisal and Development, and having a continuous programme of development opportunities for all staff. For more information about Investors in People, contact Denise Harrison in Learning and Development on [email protected]. Positive March 2014 19 Well done to Mick on his new role in Local Services Two Trust psychiatrists recently visited Albania to offer their expertise as part of the European Commission’s Technical Assistance and Information Exchange (TAIEX). Dr Simon Gibbon, Consultant Forensic Psychiatrist from Arnold Lodge and Dr Najat Khalifa, Associate Professor and Consultant Forensic Psychiatrist, visited a number of prisons and mental healthcare facilities to help local teams who are working to improve conditions within prisons and psychiatric hospitals. “Conditions there for people with mental illness, both in prison and hospital, are very poor and there is an urgent need to improve things,” said Dr Gibbon. “They seemed to find our feedback and advice helpful, and we will be submitting recommendations regarding the establishment of a new secure hospital in Tirana.” Dr Khalifa added: “The visit will hopefully pave the way for a longer term collaboration between the Trust and the Albanian Ministry of Health, and the Albanian teams are keen to visit Trust services in the future.” Drs Gibbon and Khalifa added: “Our thanks go to Dr Mike Harris and the Trust for their support in making this work possible.” Supporting forensic service development in Albania New Year, New Kit for AMH County FC AMH County standing proud in their new kit Millbrook patients and staff took to the football pitch again in the New Year as part of the ‘Positive Goals Football League’, but this time wearing their new kit. Adult Mental Health (AMH) County Manager Matthew Vickers, Clinical Lead explained: “This is a new and exciting time for Millbrook. Now we have the new kit it motivates and encourages the patients to participate and feel integrated, have a role and sense of worth.” On match day the other teams noticed the new kit and wanted to know where AMH County were from. Three matches were played and lost unfortunately. However, the patients thoroughly enjoyed themselves, meeting others including a player from the Magpies FC who put on one of the new shirts to play as the fifth player. Najat Khalifa (second from left) stands next to Health Minister Ilir Begaj and Simon Gibbon (fourth from left), with members of the Albanian team 20 Jamie, one of the AMH County players, found out about the football team when he came to his outpatients’ appointment. He said: “I love football and when I saw the poster and article Congratulations to Mick O’Driscoll, Clinical Risk Nurse Specialist, who is starting in his new role of Deputy Divisional Nurse for Local Services this month. Mick said: “I’ve been working in and around adult mental health acute inpatient services since qualifying as a nurse in 1992, first in City services and latterly across County services as well. “My main area of interest in psychiatry has been working with people who are acutely unwell, and supporting nurses, clinical governance, and the organisation in understanding and working with people’s risks in a way that puts the patient and their family at the centre of their care, and also supports staff to work in a safe environment. about the football team I knew it was an ideal opportunity to keep playing to have fun and positive contact with mental health services.” Matthew added: “We (Millbrook) are finally on the ‘football’ map and the future looks positive. Thank you to everyone for their continued support.” “I will be joining Sandra Crawford’s Local Services Divisional Support Team in March. I am looking forward to working with them and the teams of Mental Health Services for Older People, Specialist Services and Adult Mental Health in the delivery of high quality and safe care for patients and their families.” The remaining football matches for the Positive Goals Football League will be played on 13 March and 17 April. For more details please contact Matthew on 0115 956 0836 or [email protected] Sandra Crawford, Associate Director of Nursing, Quality and Patient Experience added: “I know you will all join me in congratulating Mick and wishing him every success in his new role.” Positive March 2014 21 Welcome to new Trust Staff Side Chair Congratulations to Andrea Dickens, who has been appointed as Trust Staff Side Chair. “I want members from across the different unions and professional bodies to have the opportunity to influence the decisions made in our Trust as we move forward.” Andrea’s particular interests include health, safety and wellbeing, and Equality and Diversity. She’s proud to be the first female to hold this position within the Trust, saying it’s a fantastic way forward. Andrea has been a UNISON representative for many years and says she is absolutely delighted to have been elected. “Andrea’s extensive skills and work as secretary for County Health Partnerships Staff Side were recognised by colleagues from the trade unions and the Trust in the recent election,” added Local Services Staff Side Chair Dave Miller. “I look forward to working with her in this new role.” “I am passionate about the Trade Union movement and work tirelessly to inform staff of the benefits of union membership and how important it is to have a voice,” said Andrea. Andrea would like to thank Neil Thompson for his work as acting Trust Staff Side Chair. Contact Andrea on [email protected] with any queries on partnership working. Andrea Dickens Trust partners’ work to support Integritas The Trust’s Capital Planning Unit would like to thank their P21+ partners Balfour Beatty and Scunthorpe Joinery for the work they have carried out for Integritas. Integritas is a local, free advocacy service that supports vulnerable adults in St Ann’s and Sneinton. The charity has close connections with the Trust and partner agencies, and is supported by Mike Harris, Executive Director Forensic Services and Sheila Wright, Non-Executive Director. Balfour Beatty works with the Capital Planning Unit on Major Capital Projects, and the recent work for Integritas was part of their Corporate Responsibility Initiative arising from the work carried out in connection with the Trust’s new Orion Unit. Ann Clayton, Capital Planning Unit Business Manager explained: “Both labour and materials were donated to Integritas free of charge, with several essential maintenance projects being undertaken for local people including the decoration of the living room of an elderly gentleman who lived by himself in very poor conditions. “General maintenance repairs were also provided for a lady to change the interior door handles, box in pipework and repair and secure her shed. For these people and others, these changes have made a huge difference to their environment.” Wathwood Hospital also raised its own Positive flag Flying the flag for diversity The Trust showed its support for Lesbian, Gay, Bisexual and Trans (LGBT) History Month by flying the Rainbow flag at some of its main sites throughout February. Mike Cooke, Chief Executive and Dean Fathers, Chair were joined by service users, carers, staff and community members in hoisting the flag at Trust Headquarters Duncan Macmillan House. Rainbow flags were also flying at Rampton Hospital, Arnold Lodge and Wathwood Hospital, where they also celebrated LGBT History Month with specially themed coffee mornings and theme nights involving staff and patients. Catherine Conchar, Head of Equality and Diversity, said: “Each year we take pride in supporting LGBT History Month. As a Trust we are passionate about embracing and respecting the diversity of our service users, patients, carers and staff. This was reflected recently when we were named top healthcare organisation and second place overall in Stonewall’s 2014 Workplace Equality Index which features the best employers in Britain for lesbian, gay and bisexual people.” LGBT History Month takes place every February. It celebrates the lives and achievements of the LGBT community and encourages everyone to recognise the positivity of diversity and differences in culture across society. 22 Raising the Rainbow flag at Duncan Macmillan House Coffee morning at Wathwood Positive March 2014 23 Judging the OSCARS The Trust’s Outstanding Service Contribution and Recognition Scheme (OSCARS) award ceremony will be held this month. The judging took place back in December, and Antonio Dawson, a patient at Arnold Lodge, was a member of one of the panels. “Arnold Lodge has never had a patient involved in the judging of the Oscars, so when I was asked by my MultiDisciplinary Team (MDT) if I’d like to be involved, I obviously had to accept as I knew it wouldn’t be fair to deny the other judges my wisdom. There was a lot of responsibility involved, which went to show that my MDT had a lot of confidence in me (and why shouldn’t they?!) to be able to handle this. “When the judging packs came, I was a little shocked with how much there was to read, especially as I have to commit to a treatment programme here on Cannock Ward, plus I was hit with a virus and sick for two days, but I knew I had to soldier on as judging surely wouldn’t have been the same without my input. life disagreeing with people’s opinions anyway!). Health education takes centre stage “After a couple of hours, we’d made our decisions, and I was happy with my input. We were then provided with a nice meal and some chocolate cake which was delicious. Health education took centre stage in Nottingham in February, with a visit from Sir Keith Pearson, Health Education England Chair and Dr Lisa Bayliss-Pratt, Director of Nursing, together with Kaye Burnett, Chair of Health Education East Midlands. “All in all, I really enjoyed the experience, and apart from being the only logical choice as the first patient from Arnold Lodge to be involved, it was a huge boost to my confidence (and ego) knowing that the team had faith in me to be able to act responsibly. I’d like to think that more patients can be involved in the future, as long as it’s noted that I was the pioneer for Arnold Lodge!” They were in the city to visit the School of Health Sciences at the Queen’s Medical Centre, where they spoke to students and people undergoing the recruitment process at the University of Nottingham. The visitors also spent some time in discussion with the Nottinghamshire Local Education and Training Council (LETC), which is chaired by Trust Chief Executive Mike Cooke, also a member of the East Midlands Local Education and Training Board. l-r Mike Cooke, Sir Keith Pearson and Dr Lisa Bayliss-Pratt Antonio Dawson Patients feel the benefits of podiatric surgery “After a few days reading through the nominations and weighing up all the evidence I had in front of me, I made my choices and sent off my score sheet. “A few weeks later I was off to Duncan Macmillan House in Nottingham, to meet up with the other judges on my panel so that we could go through the short listed nominations and decide the overall winners. This involved me having to speak out if I agreed or disagreed with other people’s opinions, and even though I was in a room full of professionals, including a polite Dean Fathers, Trust Chair, I managed to do this without any difficulty (probably because I’ve spent many years of my Almost 1,500 patients benefited from podiatric surgery at Park House over the last two years, with more than 2,200 procedures carried out as day cases. 84% of those patients were female, and while they were typically aged 40-79, 73% were of working age. secondary care,” said Anthony Maher, Consultant Podiatric Surgeon. conditions again; and 96% felt their aims had been partly or wholly met. “94% of the procedures were completed within an hour, demonstrating that foot surgery is ideally suited to a community day case setting, avoiding the inconvenience and cost associated with hospital admissions.” The team also uses a questionnaire to evaluate the impact of foot deformity on patients’ quality of life, both before and six months after surgery, across the areas of pain, walking and social interaction. So far 985 patients have completed pre and post-operative questionnaires, and the scores show an improvement in health related quality of life across all three domains. “This has made a significant contribution to cost savings across the local health economy, by diverting surgery which would have otherwise been performed in More than 1,000 patients have now completed a satisfaction survey at six months post operation. Of those, 89% felt their foot condition was better or much better following treatment; 92% would have surgery under the same The most commonly performed procedures were bunion repair, hammer toe repair or correction of digital deformity, arthritic big toe joint repair or replacement, nerve surgery and dermatological procedures. The results from both surveys, alongside data on safety and complications, have been used by the team to inform their work on quality assurance, patient choice, updating all surgical advice sheets, reflective practice, clinical supervision, service promotion and feedback for Clinical Commissioning Groups. As a result of feedback, post-op telephone calls have also been reinstated. Podiatric Surgeons Anthony Maher (right) and Lance Hogg (second from left) with the team at Park House 24 Positive March 2014 25 q&a q What is your job title and what does your role entail? a Executive Director Forensic Services and Honorary Consultant Psychiatrist. My main role is managing the Forensic Services Division of the Trust. These are all the secure services provided at Rampton Hospital, Wathwood, Arnold Lodge, The Wells Road Centre and offender health services into 11 prisons. In all, this covers about 3,000 staff and 11,000 patients. I also had responsibility over the last 10 years for the Trust’s Capital Development programme and am responsible for a variety of other things on a Trustwide basis such as security and health and safety. I have always retained a small clinical caseload and for the last few years this has been an outpatient clinic in Bassetlaw. Ahead of his retirement, Dr Mike Harris, Executive Director Forensic Services agreed to go under the Q&A spotlight... q How long have you been with Nottinghamshire Healthcare NHS Trust? a In one way and another for the last 36 years. Even when I worked as Medical Director at St. Andrews, Northampton I retained an honorary contract with the Trust, supervising doctors and patients. q What do you see as your priorities for Nottinghamshire Healthcare? a I have seen my main priority as providing a safe, compassionate and therapeutic set of secure services providing as we do to the whole of the UK. We also need to be mindful of our responsibilities as a major provider of services to be involved in research and development and as a very large employer, to look after our staff. I have felt an especial responsibility at Rampton where we are the major local employer and for many of our staff the alternative would be unemployment. q What is your employment background? a I am a doctor/ psychiatrist and have been for over 40 years. I have been a board director for over 20 years. Prior to medicine I worked in Harrods, for over five years, I did factory and office work and drove heavy goods vehicles. q What is the best piece of advice you have ever been given? a Politeness costs nothing but reaps rewards. q What was the last CD you bought? a The last CD I bought was a 26 compilation of English concertos but my favourite is one of the Buena Vista Social Club, it always makes me want to get up and dance. q What makes you angry? a Arrogance, rudeness and a lack of care q What is your favourite holiday destination? a The South of France. I fell in love with it at 14 and I love the azure blue. q What are you most passionate about? a My family first, my patients second and doing a good job. q Who would you take to a desert island? a My wife Pat. q What single thing would improve your working life at Nottinghamshire Healthcare? a I daren’t say! q Where do you see yourself in 10 years’ time? a Relaxing between the South of France and Nottingham. q What is your favourite hobby? a DIY. I can completely lose myself if I have q Do you have a ‘claim to fame’? a That’s for others to say. However to focus on a piece of physical labour, it is almost the only time I don’t think about work. q What keeps you awake at night? a Worrying about my daughters. Worrying about work I haven’t done. q What is your favourite film? a Zorba the Greek. Photographs of carers working on the mosaic along with other images were put together in a special scrapbook, in which carers also wrote their well wishes. The carers’ day event, ‘Moving on from Rampton’ in December was to be Mike’s last time in attendance, and in front of 50 carers, Janet Toogood (formerly Phillips) presented the mosaic. perhaps introducing patient advocacy to the UK, being a good and compassionate doctor and running services as a manager that helped others to run excellent services. q How would you like to be remembered? a As someone who cared, who went the extra mile and thought outside the box. Janet has now retired but was the original Family Support Manager and Volunteer Befriender Manager for Rampton. Janet and Mike worked together to set up the Visitors’ Centre and the volunteer service within the Hospital which has benefited carers and patients over the years. Afterwards, Mike wrote: ‘Thank you for the lovely surprise of the mosaic, the book and Janet; a very well-kept secret.’ The mosaic is a mini version of that designed and created by carers as part of the Rampton’s centenary year, which now has pride of place in the Hospital’s main reception. The sunflower design has now also been used to symbolise Rampton carers and is the main source of inspiration for the newly designed information pack. have a period without worrying. q What three words would you use to describe yourself? a Driven, compassionate and angry. and compassion. O ver the past few months carers popping into and staying at the Rampton Visitors’ Centre have been adding to a special mosaic for Mike Harris. The mosaic is a memento and thank you for all his involvement and work with carers in his time as Executive Director of Forensic Services. q What is your idea of bliss? a Having a long holiday where I can q What is your greatest achievement? a Successfully treating patients who have been seriously ill. An early retirement gift from Rampton Hospital Carers l-r Janet Toogood and Lorna Breckall, Family Support Manager, present the mosaic Mike with his commemorative book Loving those professional development opportunities… This Valentine’s Day, the Learning and Development Department ran the first session of the Professional Development Programme for Clinical Bands 2-4. Colleagues at the event benefited from sessions on values and portfolio creation, provided by staff from across the Trust and the Institute of Mental Health. The programme will focus on developing the principles of the Professional Conduct Guide and the Six Cs: • Care • Compassion • Commitment • Communication • Courage • Competence. The Trust values the professional development of non-registered clinical staff, and the Learning and Development team hopes to extend the programme over the coming years. Staff taking part will receive an Open University qualification as a result of their attendance and through assessment. A second cohort will begin in September. More information is available from Hatty Grant, Events Management Coordinator at [email protected]. PositiveMarch March2014 2014 27 27 Positive WHO WE ARE... You may have picked up this copy of the newsletter not knowing what Nottinghamshire Healthcare is. We provide integrated healthcare services including mental health, learning disability and community health services. We also manage medium secure units in Leicester and Rotherham, and the high secure Rampton Hospital near Retford and provide healthcare in 11 prisons across the East Midlands and Yorkshire. WE NEED YOU! If you have any ideas or suggestions for the newsletter, please contact Suzanne Aitken in the Trust Communications Team on 0115 955 5403 or via email at suzanne.aitken@ nottshc.nhs.uk We are always pleased to receive articles for possible publication, but ask that they do not exceed 300 words. Wherever possible when naming individuals, please include details of their job titles/roles and the organisation they are from. If any individuals other than yourself are mentioned in what you write or featured in accompanying photographs, please make sure you check with them that they are happy to be potentially featured. It is your responsibility to ensure this consent is given. Please send photos as separate image files and not in Word documents. Please note that the Communications Team has full editorial control and may have to edit articles appropriately. Therefore, if you want to see the final version please ensure you send your article in with plenty of time before the deadline and state clearly what you require. If you would like copies of any past editions of Positive, or if you are having any ‘distribution issues’ with the newsletter – whether you’re receiving too many copies, too few, or none at all – then please contact us. If you would like your story in the May issue of Positive, please contact us by 4 April 2014. However, due to space constraints we cannot guarantee the publication of all articles received by the deadline. Nottinghamshire Healthcare, The Resource, Duncan Macmillan House, Porchester Road, Nottingham, NG3 6AA tel 0115 969 1300 www.nottinghamshirehealthcare.nhs.uk www.facebook.com/ nottinghamshirehealthcare www.twitter.com/nottshealthcare Printed on Cocoon · 100% recycled paper 28 Remember to ‘Be Sharps Safe’ The ’Be Sharps Safe’ campaign was launched at the end of January to raise awareness of how sharps should be managed and how to prevent avoidable incidents from occurring. Anyone that comes into contact with a sharp is at risk. Injuries commonly occur during use, before disposal and while resheathing needles. Some procedures have a higher than average risk of causing an injury, including cannulation and venipuncture. What to do if you have a sharps/ needlestick or blood splash injury • Bleed it – squeeze wound to encourage bleeding • Wash it – with soap, under running water • Cover it – with a waterproof dressing • Report it – contact the nearest Occupational Health Department (numbers below) or A&E as soon as possible following the needlestick injury. Complete an untoward incident form. N.B In the case of a blood splash injury – rinse with copious amounts of water and contact the nearest Occupational Health Department or A&E as soon as possible. Most sharps injuries can be prevented and everyone has a role to play in their prevention; from the Chief Executive who has a legal responsibility for the health and safety of staff, to the individual practitioner, who has a duty to ensure that they protect themselves and others by safely using and disposing of sharps equipment. How to be ‘Sharps Safe’ • Never assume that you are not at risk of a sharps injury • Eliminate the unnecessary use of sharps • Use a safety engineered device wherever possible • Wear gloves at all times when handling sharps • Ensure the sharp is disposed of immediately at the point of use • The disposal of a sharp is the responsibility of the user • Do not pass a sharp directly from hand to hand, or to another person – handling should be kept to a minimum • Never resheath a needle For more information, keep a look out for the bright yellow posters around the Trust, go to the ‘campaigns’ area of the Intranet or contact Janine PatricksonDaly, Matron Infection Prevention & Control/Service Lead – [email protected]. Occupational Health Departments • Mansfield Community Hospital – 01623 785135 • Nottingham City Hospital – 0115 962 7657 ext 56657 • Queen’s Medical Centre – 0115 970 9268 ext 61268 • Bassetlaw Hospital – 01909 502979 • Rampton Hospital – 01777 247645
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