DHL Express Welcome Pack

WELCOME TO
DHL EXPRESS
Where international shipping is fast, accurate and always reliable.
Learn about all the many benefits of shipping with DHL Express.
DHL Express UAE
E - Shipping Solutions
DHL World Capabilities
1 DHL EXPRESS LOCAL KNOWLEDGE
The UAE’s Leading Express Provider
with market leading logistics and supply chain solutions that support your business needs and growth.
Customer convenience is key to supporting you and with more than 30 service points and service centers
conveniently located across the UAE – we are always just around the corner!
Our innovation, local market knowledge, the fact that we have gateways in both Dubai and Abu Dhabi and
this possible is our infrastructure of over 1000 employees, 250 plus courier vehicles and motorcycles as well
our cutting edge systems and processes, we have won the prestigious SCATA Awards (Supply Chain
Logistics Awards) - “Best Express Logistics Provider” three times in 2007, 2008 and 2012.
Why choose DHL to and from the U.A.E.
International Express Market Leader
DHL is the leading provider of international Door-2-Door express delivery with a strong history in the UAE
and a strong commitment to the local market.
Best Service Quality, Strongest Infrastructure
We continuously strive to improve service quality, we also offer the largest and most capable service infrastructure in the UAE.
Widest Service Portfolio
The UAE market requires a high degree of sophistication and quality.
Single Contact, Total Solution
Seamlessly linking to a regional and global network of over 220 countries and territories, we provide a
one-stop, integrated logistics solution for express logistics.
For more information, please visit:
http://www.dhl.ae
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
2 INTERNATIONAL SHIPPING
Discover the many services and solutions DHL Express can offer your
business.
At DHL, we’re committed to using our international expertise and world-class service to help ensure your
success. Our versatile and reliable delivery options provide you with express services to over one hundred
thousand destinations around the world.
Time
te Services
services include:
DHL EXPRESS 9:00
DHL EXPRESS 12:00
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
DHL EXPRESS WORLDWIDE
TIME DEFINITE IMPORT SERVICES
Economy Select
Our international economy service is designed for your single or multi-piece shipments and pallets to major
cities across the Middle East, offering the reliability and shipment transparency for your business needs.
on destination.
DHL Same Day
Whether it’s across town or overseas, whether you’re shipping an urgent document or a time-critical
medical shipment, DHL SAME DAY offers a customized shipping solution designed to meet your needs.
Guaranteed.
World Wide Medical Express
Most Medical Shipments require Temperature Control and for us at DHL Express the temperature stability
of clinical trial supplies and diagnostic specimens during transport is of paramount importance.
We understand the need to control the temperature of diagnostic specimens to obtain high quality test
results, hence choose the from ambient, chilled and frozen temperature packaging and experience peace
of mind while deliver your valuable shipments.
For more information on all DHL Express services, please visit:
http://www.dhl.co.ae/en/express/shipping.html
1 DHL EXPRESS UAE
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
3 OPTIONAL SERVICES
Our optional services are designed to help meet your specific needs.
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
A range of payable services that provide the flexibility to address your specific shipping needs have been
designed to complement the international shipping delivery offered by DHL Express.
Examples include:
•
Insurance
•
Shipment Preparation
•
Non-Standard Pickups & Deliveries
•
Delivery Signature
•
Hold for Collection
•
GOGREEN Carbon Neutral
•
Storage
•
Payment & Billing Options
•
Saturday Delivery
To learn more about each of these Optional Services, please visit:
http://www.dhl.co.ae/en/express/optional_services.html
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
4 CUSTOMS CLEARANCE
DHL Express UAE - we pride ourselves on our customs
clearance capabilities
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
Our experience in dealing with customs clearance process is unparalleled. Our capabilities include,
4 CUSTOMS CLEARANCE
point of entry) and state of art inventory system to assist customs departments.
We achieve this, in part, through our strong relationships with customs authorities across the region. We
have partnered with Dubai Customs for EDI shipments, set up two clearance points into Saudi (causeway
and Al Batha) and we have customs and gateway managers in all GCC states to deal with customs issues
and maintain a good relationship with customs.
strategic locations. We also have a complete understanding of major local cargo airline clearance
requirements in terms of duty exempted aircraft parts to dutiable import across multiple business units.
Our in depth customs guide will provide you with a broad overview of the customs rules and regulations
provide updated information in a timely fashion.
This guide provides customs regulations and requirements for the following countries:
• Saudi Arabia
• Yemen
• Kuwait
• Lebanon
• Bahrain
• Jordan
• Oman
• Syria
• Qatar
• Egypt
• UAE
• Iraq
• Afghanistan
Click here, to download the DHL Express Middle East Customs Guide.
For more information about customs support, please visit:
http://www.dhl.co.ae/en/express/shipping/customs_support.html
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
5 SERVICE POINTS
Enjoy convenient walk-in service offered at Service Points
throughout the U.A.E.
DHL EXPRESS EASY, our easy-to-use retail service, is offered at nearly 32,000 Service Point outlets
worldwide. Stop by during extended business hours and one of our International Specialist will be happy
to help you send your shipment.
More than 30 service points conveniently located across the UAE, we are always around the corner and with
plans for further expansion we are constantly investing in your convenience.
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
and its hours of operation, please visit:
http://www.dhl.ae/en/express/shipping/find_dhl_locations.html
6 E-SHIPPING SOLUTIONS
We’ll give you the E-shipping solutions you need to make shipping
easier than ever.
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
solutions to easy-to-use desktop software:
• My DHL
My DHL is a “personal web portal” on DHL Express services allowing users to access all global
applications for shipping, importing and tracking, with a single login and password. Via the portal, you
can monitor shipments, calculate tariffs based on your DHL account, and request a pickup, plus many
other services.
• DHL eMailShip
DHL eMailShip is a simple and easy-to-use electronic tool from DHL Express. The reusable PDF forms and
step-by-step instructions make shipping quick and easy. Users can prepare and print waybills, shipment
forms, customs documents and pickup forms and send them via e-mail—saving you time and effort!
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
For more details on any of the above E-Shipping solutions, please
visit: www.dhl.com/en/express/resource_center/ecom_tools.html
7 SHIPMENT PREPARATION
Let us show you the best way to prepare a shipment.
Before preparing a shipment, it’s the shipper’s responsibility to ensure that the items in the shipment are
properly packed. Follow these steps to help ensure your shipment arrives at its destination in optimal condition:
Packing Your Contents
• Choose the size of the box according to its content.
• To help prevent the contents of your container from shifting during shipment, make sure to use plenty
of packaging material on all sides.
• Put fragile goods in the center of the box and ensure you use packing material to cushion the goods
on all sides. In addition, clearly mark the package “FRAGILE” on the outside of the box.
Sealing Your Package
• If reusing an old container, check to see that it’s in good shape and remove or conceal old addresses,
shipping labels and markings.
• Avoid over-sealing your package—customs staff can open any shipment.
• Don’t use masking tape, duct tape, wrapping paper, string, rope or cellophane tape on the outside of
your packages.
• “FRAGILE” and “HANDLE WITH CARE” labels are not a substitute for careful packaging.
Ordering Shipping Supplies
Whenever possible, we strongly advise you to use DHL Express packing materials and labels. Our
materials are designed for withstanding the normal wear and tear of international shipping and are
designed to work seamlessly with our processing centers. To order supplies in your area, simply visit the
link below and use the drop down menu ‘Order DHL Shipping Supplies’ section to select your location.
Dangerous Goods
DHL is an established carrier of Dangerous Goods and we adhere to international regulations and
agreements governing the shipment of these goods. For more information about any regulations that may
apply to your shipment of Dangerous Goods, please contact one of our International Specialists.
Click here for a step-by-step guide on how to prepare your DHL Airway bill.
For more details on Shipment Preparation and Packaging, please visit:
http://www.dhl.com/en/express/resource_center/ecom_tools.html
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
8 HOW TO WEIGH AND PAY
Learn how to Weigh and Pay your shipments quickly and easily.
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
We’ve made determining the cost of your shipment very simple. Just use our DHL Capability Tool online.
Make sure you have the following information on hand:
4 CUSTOMS CLEARANCE
5 SERVICE POINTS
•
•
•
•
•
Your DHL Account Number
The Shipper and Receiver’s names, countries, cities and ZIP/Postal Codes
Your package(s) weight(s) and dimensions
Your shipments declared value (if it is dutiable)
Shipment Value Protection/Insurance details
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
Specialists to obtain a Waybill form, or visit one of our Service Points. You may also want to quickly review
the interactive Waybill diagram on our Website, where we walk you through how to ll out the form.
Payment options
• Check
• Cash
• Bank transfer
• Credit card
• Debit card
To get a rate quote for your shipment, please visit:
http://dct.dhl.com/input.jsp?langId=en
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
9 E-BILLING
Get DHL on your Desktop – More Control, Less Hassle, No Paper
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
Discover how easy it is to use our electronic billing service. Managing your shipping invoices has
3 OPTIONAL SERVICES
invoicing documents by providing you with online capabilities to:
4 CUSTOMS CLEARANCE
• View any invoice
5 SERVICE POINTS
• Receive invoices
• Download documents in a variety of formats, including CSV, PDF and XML
• Retrieve Waybills electronically
• Review your entire online billing history
MyAccount
MyAccount is a simple, easy to use web-based service that gives you greater control every step of
the way. By simply logging onto your MyAccount service, you’ll be able to access invoices earlier,
query accounts online and print off any copies of paperwork you may need. It gives you greater
access, speed, reliability and visibility, quicker and more effectively than ever.
Simply click here to set-up MyAccount.
For more details on our E-billing services, please visit
http://www.dhl.co.ae/en/express/optional_services/electronic_billing_myaccount.html#overview
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
10EXTERNAL AWARDS
Awards for DHL
DHL is proud to win external awards for our Customer Service - a testament to our customer-centric focus
at the heart of every shipment we deliver.
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
4 CUSTOMS CLEARANCE
Customer Service Management Team
of the Year- 2014 (Bronze)
Best Voice of Customer Program - 2014
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
7 SHIPMENT PREPARATION
Customer Service Department
of the Year 2015 (Silver)
Best Quality Assurance Program – 2015
8 HOW TO WEIGH AND PAY
9 E-BILLING
10 EXTERNAL AWARDS
Great Place to Work 2014 & 2015
Top Employer - Middle East 2015
Top Employer - United Arab Emirates 2015
http://www.dhl.com/en/about_us/company_portrait/awards.html
11 CONTACT INFORMATION
11CONTACT INFORMATION
We’re here to help you whenever you need assistance.
1 DHL EXPRESS UAE
2 INTERNATIONAL SHIPPING
3 OPTIONAL SERVICES
Please don’t hesitate to get in touch with one of our International Specialists whenever you have a
question or need our help and support. Our specialist knowledge across all business sectors allows us to
4 CUSTOMS CLEARANCE
from logistical support to scheduling a pick up - no issue is ever too small for us to lend you a hand.
So contact us right away so we can help you meet all your international shipping needs.
5 SERVICE POINTS
6 E-SHIPPING SOLUTIONS
Tracking:
http://www.dhl.com/en/express/tracking.html
7 SHIPMENT PREPARATION
8 HOW TO WEIGH AND PAY
Customer Service Hotline:
600 567 567
9 E-BILLING
10 EXTERNAL AWARDS
11 CONTACT INFORMATION
For more information visit:
www.dhl.co.ae or call 600 567 567