Resume - Joe Merlin,PGA

Joseph Edward Merlin
61 Magnolia Street. Apt. 2 | Rumford, RI 02916 | www.jmerlinpga.com | (412) 651-1904 | [email protected]
PROFESSIONAL SUMMARY
PGA Professional that is dedicated to providing a unique-personalized golfing experience by utilizing ex emplary skills, customer
service oriented personality, and extensive training received while work ing at elite clubs nationwide.
•
•
•
•
•
Actively involved in managing the merchandising operations at clubs that average $500,000 in annual gross retail revenue
Directly responsible for preparation and completion of 150 plus men’s, ladies, junior, and outside tournaments
Provided over 600 private golf lessons and 75 golf clinics over the last seven years
Mentored over 20 Professional Golf Management Students from multiple programs
PGA Member since 2012
PROFESSIONAL WORK EXPERIENCE
Wannamoisett Country Club – PGA Head Golf Professional Brad McCluski
First A ssistant Golf Professional (February 201 5-Current)
Wannamoisett Country Club is a private member-owned facility that was founded in 1898 and is located just outside of Providence, Rhode Island. The Donald
Ross gem was built in 1914 and played host to the 1931 PGA Championship as well as the 2016 Junior PGA Championship. The club hosts the Northeast
Amateur annually and was ranked #32 Classic Course by GolfWEEK Magazine. It also can be found on Links Magazine’s list of Top 100 Most Prestigious
Clubs in the world.
Leadership
• Managed the Outside Operations department of 8 seasonal employees and 2 PGM Interns including hiring, scheduling, and
overseeing the operating budget of $55,000
• Oversaw and implemented new training procedures for the club caddie program comprised of 45 plus young men and
women
• Aided in the development of the Wannamoisett University Internship Program which developed and trained our
PGM Interns
• Communicated effectively with the staff through weekly email updates, staff meetings, and routine performance review
Customer Service
• Ensured the membership and guest received the “Wannamoisett Experience” 100% of the time through quality staff
training, communication with staff, and effective evaluation of our service standards
• Created unique relationships with the membership both on and off the course through rounds of golf as well as
club related events
• Consistently available to greet members and guests upon arrival as well as facilitating daily play on the first tee
• Developed custom member communiqué via social media, email blasts, club mailers, and video messages
Tournament Operations
• Direct responsibilities during the Northeast Amateur and the 2016 Junior PGA Championship
• Successfully coordinated over 50 member and guest tournaments as well as 20 plus outside events per year
• Supervised the preparation and completion of 25 plus women’s and mixed events
• Met with event chairs to develop and review tournament plans
Merchandising
• Owned a portion of the merchandise concession that averaged $11,000 in gross sales
• Assisted in merchandise buying for a golf shop that had over $450,000 in gross sales annually
• Created visually pleasing and consumer friendly merchandise displays
• Complimented member and guest tournaments by offering a custom mobile pro shop experiences
Golf Instruction
• Instructed between 85-100 private lessons annually
• Redesigned the junior golf program that included:
o Weekly clinics comprised of on-course and rules instruction
o Two week long junior camps
o Programming that targeted the female junior golfer
o Drive, Chip, and Putt intensive clinic series
• Proficient in Trackman and FlightScope Radar Systems as well as multiple digital coaching systems
• Certified custom fitter utilizing the Titleist, Taylormade, and Mizuno fitting systems
Metedeconk National Golf Club - PGA Head Golf Professional John Rutecki
A ssistant Golf Professional (March 201 3-January 201 5)
Metedeconk National Golf Club is a Robert Trent Jones Sr. and Roger Rulewich masterpiece that utilizes 700 plus acres of pinelands in Jackson, New Jersey.
Metedeconk National Golf Club is a private member-owned facility that was named the 2010 New Jersey PGA Section Club of the Year; the 2012 Club of the
Year by the National Golf Course Owners Association, and was ranked number 85 on the 2012 Top 100 Modern list by GolfWEEK magazine.
Leadership
• Implemented a Golf Shop Operations book to assist with staff communication, demo club tracking, scheduling of staff, and
routine procedures such as daily closing procedures
• Responsible for the training of 5 Seasonal Assistant Professionals and PGM Interns
• Assisted the head professional when preparing 2015 operations budgets by creating 2015 rounds projections, reviewing the
2014 budgets, and previous play history
Customer Service
• Delivered the membership Five Star service to ensure that they received the “Metedeconk Experience” daily by using my
dedicated, passionate, customer service oriented personality
• Worked closely with the Director of Outside Operations to exceed all membership expectations during club tournaments,
overnight cottage stays, and daily member play
• Enhanced members experiences by playing golf with them during daily games as well as New Jersey PGA Pro-Am events
Tournament Operations
• Streamlined the preparation process for over 50 member/outside tournaments annually using Event Man Tournament
Operation Software
• Visually enhanced all tournament scorecards, rules sheets, and tournament booklets using Microsoft Office
• Managed the GHIN Handicap Program including revision updates and retrieval of guest handicap information
Golf Instruction
• Instructed over 175 private golf lessons to men, women, and junior golfers
• Exceeded all expectations during the 15 plus customized group clinics for members and their guests
• Rejuvenated the club junior program by providing an organized, friendly, and fun environment to learn
Merchandising
• Monitored hard good levels in a golf shop that exceeded $575,000 in sales annually by introducing creative programs to
assist with sell through as well as monthly inventory reviews
• Involved with the completion of 6-8 custom shop experiences for member-guest and outside tournaments
• Assisted the Golf Shop Manager in creating unique displays and custom signage
Pittsburgh Field Club - PGA Head Golf Professional David Martin
A ssistant Golf Professional (A pril 2009 -January 201 3)
Pittsburgh Field Club located in Fox Chapel, Pennsylvania was originally designed by Alexander H. Finlay, but has since been renovated by many of the games top
architects such as A.W. Tillinghast, Willie Park, and Robert Trent Jones Sr. Pittsburgh Field Club is a private member-owned facility that was chartered in 1882
making it one of the nation’s oldest premiere facilities.
Leadership
• Trained and mentored 2-3 PGM Interns annually
• Directed the outside service operation by supervising the staff, completing caddie training, created bi-weekly schedules, and
finalized end of night member charges
Golf Instruction
• Redesigned the junior golf program in 2011
o Increased participation levels by 102% from 2011-2012
o Increased revenues by 20%
• Conducted over 20 golf clinics and 250 plus private lessons for men, women, and junior golfers
Tournament Operations
• Assisted with the completion of 75 plus events annually including member tournaments, weekly ladies programming, junior
golf events, and corporate or charity outings
• Involved with the golf course set-up for the Frank B. Fuhrer Invitational including hole locations, course yardage, and tee
placements
Customer Service
• Fostered relationships with the membership utilizing my friendly, outgoing, and customer service oriented personality
• Interacted with the membership during rounds of golf weekly both at the club and in Tristate PGA Pro-Am events
Joseph E. Merlin | 2
OTHER WORK EXPERIENCE
The Loxahatchee Club- PGA Head Golf Professional Wilson Zehner
Professional Staff/Outside Services Staff M ember (N ovember 2010-April 2011)
Promontory Ranch Club – PGA Head Golf Professional Thomas Chipman - Park City, Utah
Level 3 Internship / Golf Shop Assistant (M ay 2008-August 2008)
Pittsburgh Field Club- PGA Head Golf Professional David Martin – Pittsburgh, Pennsylvania
Level 2 Internship / Outside Services (M ay 2007-August 2007)
Montour Heights Country Club – PGA Professional Alexander Childs – Coraopolis, Pennsylvania
Level 1 Internship / Outside Services (M ay 2006-August 2006)
FORMAL EDUCATION
California University of Pennsylvania, California, PA
Bachelor of Science in Sport Management with a concentration in Professional Golf Management
• Minor in Business Administration
• Graduated Magna Cum Laude
PROFESSIONAL EDUCATION AND CERTIFICATIONS
PGA Member Class “A” Professional
• Graduated from the PGA of America’s PGM Program and elected to membership in March 2012
U.S. Kids Golf Certified Instructor
• Completed certification in April of 2013
Member of the Positive Coaching Alliance
• Fulfilled Double-Goal Coach: Coaching and Life Lessons program in May 2013
Eyeline Golf Certified Instructor
• 4-Elements of Putting Certified
Certified Club Fitting Technician
• Titleist, TaylorMade, Callaway, Ping, and Mizuno
COMMUNITY INVOLVEMENT AND OTHER ACCOMPLISHMENTS
•
•
•
•
•
•
Mentor at the San Miguel School located in Providence, Rhode Island
Career Coach for California University of Pennsylvania Professional Golf Management students
Named the 2014 Employee of the Year at Metedeconk National Golf Club
Volunteered with the Pittsburgh Youth Golf Foundation from 2006-2012
Member of the California University of Pennsylvania varsity golf team
Member of the National College Athletic Honors Society
Joseph E. Merlin | 3
Joseph Edward Merlin
61 Magnolia Street. Apt. 2 | Rumford, RI 02916 | www.jmerlinpga.com | (412) 651-1904 | [email protected]
REFERENCES
Brad McCluski, PGA Head Golf Professional
Wannamoisett Country Club
96 Hoyt Avenue
Rumford, Rhode Island 02916
401-434-1200
[email protected]
John Rutecki, Chief Operating Officer of Golf and Tennis Operations
White Manor Country Club
831 Providence Road
Malvern, Pennsylvania 19355
610-647-1070
[email protected]
Justin Barroner, PGA, Program Director of Professional Golf Management Program
California University of Pennsylvania
250 University Ave
Pittsburgh, Pennsylvania 15419
724-938-6032
[email protected]
David Martin, PGA Head Golf Professional
Pittsburgh Field Club
121 Field Club Road
Pittsburgh, Pennsylvania 15238
412-963-7700
[email protected]
Mike MacFarlane, Peter Millar Account Executive
Peter Millar Company
16 Trenton Lakewood Road
Millstone Township, New Jersey
609-792-9555
[email protected]
Joe Ciccone, CCM, General Manager / Chief Operating Officer
Pittsburgh Field Club
121 Field Club Road
Pittsburgh, Pennsylvania 15238
412-963-7700
[email protected]
Joseph E. Merlin | 4