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UQL
99
The University of Queensland
Library
Annual Report
1999
We link people with information
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Mission:
We link people with information, enabling the University of Queensland to achieve
excellence in teaching, learning and research.
Vision:
The University of Queensland Library provides innovative information services and
programs of the highest quality which:



focus on client service
anticipate and respond to client needs
are integrated with and central to the University’s teaching, learning and research activities.
Values:
In achieving this vision, our shared values are:
Commitment to Excellence
We provide the best possible service to our customers, with a high degree of professionalism and commitment.
Teamwork and Personal Responsibility
We recognise that attaining the Library’s vision depends on both individual effort and teamwork. We work together to meet our customers’ needs. Each individual takes personal responsibility for her/his own work and the success of the team.
Flexibility and Innovation
We approach change positively, anticipate trends and respond to new challenges.
Open Communication
We promote open and timely communication among all our staff and our customers.
Staff Development
We provide opportunities for staff to develop their knowledge and skills. We require individual commitment.
Accountability
We use resources in an effective and efficient manner.
Equity
We treat each other and our customers with respect, and tolerance.
Integrity
We value honesty, reliability and the maintenance of confidentiality in our relationships with staff and customers.
Annual Report. University of Queensland Library, Brisbane: University of Queensland 1961ISSN: 1443-3257
Cover: Students in the Electronic Information Centre, Duhig Library Building, St Lucia
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Contents
1. About the University of Queensland Library
- The Library Committee of the Academic Board
4
5
2. 7
University Librarian’s Review
3. The Year at a Glance
8
4. Quality Service for Client Needs11
5. Community Contacts and Collaborations15
6. Progress: Real and Virtual19
7. Management Matters23
Appendices
A.
Statistics27
B.
Library Management Structure30
C.
D.
Gifts and Bequests39
E. Visitors
Library Staff
- Staff List31
- Staffing Structure33
- Papers and Presentations34
- Awards35
- Representatives on External Committees36
- Training38
40
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About the University of
Queensland Library
T
Table 1:
UQL Branches
Architecture and
Music Library
Biological Sciences
Library
Dentistry Library
Dorothy Hill
Physical Sciences
and Engineering
Library
Economics and
Business Library
Fryer Library
Gatton Library
Herston Medical
Library
Ipswich Library
Law Library
Mater McAuley
Library
Princess Alexandra
Hospital Library
Social Sciences and
Humanities Library
he University of Queensland
Library comprises an Electronic
Information Centre and 13
branches— located on the St Lucia,
Gatton and Ipswich campuses, and
in several teaching hospitals (funded
jointly by the Library and hospital
authorities and managed by the Library)
and in the Dental School—as well as
several warehouses. The Library is more
familiarly known as the University of
Queensland Cybrary, exemplifying the
combination of traditional library services
and electronic information services.
Branches
The branch libraries are primarily disciplinary in basis but do not correspond precisely
with the Faculties they service. Nevertheless,
each branch library relates more closely to
one Faculty than another. The Library is also
responsible for the University Archives.
Collection
The Library has one of the largest collections
among Australian academic libraries, and
by far the largest collection in Queensland.
Almost two million volumes are held, in
addition to large collections of microforms,
multimedia, digital files and primary
resources. These are housed in the branch
libraries and in a warehouse on the St Lucia
campus which provides cost-effective storage
for less used material.
Services and Support
Over 20 service points deliver services for
up to 84 hours per week. Each branch library
includes similar facilities and provides
similar services, although there are some
variations related to client need. Service
delivery through the branch libraries is
supported by centralised processing and
administrative services for the whole system.
All personnel are recruited centrally. All
library materials are ordered and processed
centrally. Economies of scale are achieved
through the centralised management of such
services as copying. Policies are developed
for the Library as a whole, with participation
by as many staff and clients as possible.
Reporting Structure
The Library reports through the Senior
Deputy Vice-Chancellor. There are close links
to the administrative area of the University,
the Information Technology Service, and
the Teaching and Educational Development
Institute (TEDI).
Information Technology
The Library uses its website to integrate
information access and service delivery. The
Innopac library computer system provides
collection management services, and access
for all clients.
The effectiveness of the Library in service
delivery is strongly influenced by the
effectiveness of its implementation of
information technology. Staff must be able to
use a wide range of information technology
services to communicate, plan, and
implement required services. Clients must
be able to access a wide range of catalogues,
indexes and databases to find information. To
this end, the Library provides approximately
700 personal computers across the system,
with 500 of these available for public use.
Over 200 databases are networked with dialup access available to most clients from home
or office.
The Library provides an extensive array of
services, from traditional loans and inquiry
functions to innovative services emphasising
multimedia and electronic delivery of
services to the desktop.
Clients
The Library’s clients include over 29,000
students, (see Table 2 on page 11) with a
large percentage of postgraduates; over 5000
academic and general staff; clients from
groups with which the University has formal
links, such as the Cooperative Research
Centres; staff of the major teaching hospitals;
as well as the wider community. Any member
of the public can use the on-site services.
There are also reciprocal and inter-library
loan schemes.
Providing client-focused quality services is
the Library’s driving force.
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The Library
Committee of
the Academic
Board: Terms of
Reference and
Membership
Terms of Reference
The powers, duties and function of the
Library Committee are to:
i] advise the University Librarian on the
library requirements of the University;
ii] consider and advise on the rules and
regulations relating to the use of the Library;
iii] consider and advise on such other
matters as the Board, the Vice-Chancellor,
the University Librarian, the Secretary and
Registrar may refer to it; and
iv] transmit to the Board a report consisting
of the minutes of its meetings which involve
recommendations to the Board or matters to
which it desires to draw the attention of the
Board.
Membership
The members of this Committee in 1999
were:
Deputy President of the Academic Board and
nominees:
Professor Wayne Robinson (Chair), Professor Philip Almond,
Professor Kamal Puri.
One representative from each academic
group:
Biological and Chemical Sciences:
Professor John Mackenzie;
Natural Resources, Agriculture and Veterinary Science:
Professor John Ternouth;
Business, Economics and Law:
Associate Professor George Docwra;
Pictured above: Library Committee members and guests from left:
Ms Jennifer Croud, Professor Cindy Gallois, Professor John Mackenzie, Associate Professor David Kavanagh, Associate Professor
Roderick Ashton, Professor Wayne Robinson, Mrs Janine Schmidt,
Dr David Carrington (partially obscured), Dr Susan McKay, Professor
Colin Dobson, and Professor Kamal Puri.
Arts: Dr Sarah Ferber/ Dr Susan McKay;
Engineering, Physical Sciences and Architecture:
Dr David Carrington;
Social and Behavioural Sciences:
Associate Professor Roderick Ashton;
Health Sciences: Associate Professor David Kavanagh.
One representative from Alumni Association
(must also be a member of Convocation):
Mrs Beverley Walker.
One or two (maximum) students nominated
by the President of the University of
Queensland Union, one of whom should be a
postgraduate:
Ms Meryan Tozer (undergraduate)
Nominee, President of Queensland of Queensland Union;
Ms Nuala Beahan (postgraduate)
Representative, Postgraduate Students Committee.
The Senior Deputy Vice Chancellor
Professor Ted Brown.
The University Librarian:
Mrs Janine Schmidt.
Secretary: Ms Jennifer Croud.
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“1999 was a year of expanding horizons...
a new branch library at a new campus...
refurbishments... increasing electronic access to
materials... and people came from all over the
world to visit.”
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University Librarian’s Review
1
999 was a year of expanding
horizons. The year began with the
opening of a new branch library at a
new campus, UQ Ipswich.
as the Social Sciences and Humanities and
Law Library branches, increased their rates.
Printing and copying in the branches in which
loan figures reduced were up from last year.
This state-of-the-art service brought our
total number of branches to 13, and provided
excellent facilities to complement the new
and diverse courses on offer at Ipswich. The
library opened with an on-site collection of
7000 volumes, 42 Pentium computers, a fully
equipped training room, group and individual
study areas and an informal Student Lounge.
By the end of the year, the library had
cemented its place in the culture of the new
campus as an information venue of the highest quality, with friendly, professional staff
and a welcoming environment.
Our services and facilities continued to be
popular with visitors, bringing people from
all over the world to see us (see list on page
40). Some of them worked on projects while
here, including the University of Otago librarians who worked on Benchmarking their
information skills programs against ours (see
page 25). Across most branches, the number
of clients passing through the turnstiles
also increased significantly. The quality of
services, resources and facilities—including
high-quality computers—were major factors.
Several of our other branches improved their
service delivery, with refurbishments undertaken to ensure that similar services and
facilities were provided in all locations.
From the Library collection viewpoint, the
price of books and journals continued to escalate at rates much greater than the CPI, but
improvements in the value of the Australian
dollar over its 1998 value rendered the situation more manageable. The Library’s spending power and materials budget was reduced.
New journals were acquired only at the
expense of the cancellation of existing titles
and others were cancelled to contain costs. A
higher proportion of the overall budget being
allocated to materials was increased from
40% in 1998 to 46% in 1999, an increase
of $1.2 million, but did little to offset the
difficulties. The continuing low value of the
Australian dollar makes the provision of
research collections in this country extremely
difficult.
Nevertheless, the Library pursued its policy
of increasing electronic access to materials,
which also contributed to the higher costs. By
the end of the year, about 5500 journals were
available electronically.
Increased electronic facilities certainly broadened the horizons of our clients and affected
their borrowing patterns. The number of loans
and shelving increased slightly over 1998
figures, although some branches recorded a
slight drop. Those branches with a traditionally higher proportion of print material, such
The end of the year brought good news for
the Gatton Campus with the release of the
Brown Report. Additional funding was set
aside to expand library services, including
$200,000 to assist in the establishment of
the Centenary Learning Centre within the
Library.
In all, the year was a very busy one. Planning began for the AskIT service, a computer
help and training program to be of value to
students; and work began on projects such
as the new web gateways in engineering and
agriculture.
As horizons expanded, resources were tightened, but positive outcomes still emerged.
Quality library and information services were
provided in a quality environment by quality
staff.
I thank all who contributed and also express
my gratitude to the Vice Chancellor, Professor John Hay, for his support and the Senior Deputy Vice Chancellor, Professor Ted
Brown, for his guidance.
Janine Schmidt
University Librarian
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The Year at a Glance



Overseas trained doctors attended training programs at the Biological Sciences Library.
UQ took responsibility for Princess Alexandra Hospital’s Nursing Library.
The Australian Bureau of Statistics and the Reference collections in the Social Sciences and Humanities Library branch were rebuilt and modified to improve customer service.
March
 Data collection began for the Above: The OCLC Delegation which visited in January 1999, from
left: Andrew Wang (Director, OCLC Asia Pacific Services), Madeleine
McPherson (University Librarian, USQ), Phyllis Spies (Vice-President,
Sales and International, OCLC), Janine Schmidt (University Librarian,
UQ), John Dwight (Chief Executive, DA Information Service)s, Shuen Tsai (Asia-Pacific Marketing Executive, OCLC), Carolyn Young
(Manager, Technical Services, QUT), and Chris Taylor (Manager,
Information Access and Delivery Service, UQ).


April

January
 Ipswich Library received its first book. 
 Visitors from OCLC (Online Computer 

Library Center), USA, arrived.
Fryer Library offered specialised facilities for postgraduate students, including private study rooms and roll-top, lockable desks.
The refurbishment of Herston Medical Library was carried out.
February
 Web of Science database went live (the first time in an Australian library) to universal approval by University researchers.
 Orientation tours and library activities with the theme, Look, Listen and Learn, were conducted, with advanced computer skills training offered at the Ipswich campus.
 The School of Social Work launched an integrated Library Workshop program.
 The Library carried out a consultancy for the Queensland Nursing Council.
May

Agrigate gateway.
Tanja’s Cloister Cafe opened in the Duhig Building at St Lucia.
A project to cancel journals to the value of $500,000, due to their rapidly rising cost (and to some extent the falling value of the $A) commenced.
Library staff shaved their heads for the Leukamia Foundation’s World’s Greatest Shave for a Cure.
An autoloan machine was trialled in the Biological Sciences Library.
The Library offered Internet training classes for UQExpo.
Below: Tanja’s Cafe
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June





In a demonstration of Library-wide teamwork, the journal cancellation project reached its target: journals to the value of $650,000 were cancelled.
UQ Ipswich was officially opened by the Governor of Queensland.
The Library Duhig Building won an RAIA architectural award.
The new Manager, Social Sciences and Humanities Library, commenced duties.
Work began on the Centre for Online
Health project at Herston Medical Library.
Above: Part of the display in the Library Exhibition Space: Matthew
Flinders - the Man who Named Australia - 1799-1999


July





The Virtual School of Engineering was launched.
New uniforms were introduced for Library Attendants.
A new service on the Library web
site was launched to integrate and streamline access to online databases.
A contract was signed to purchase a major upgrade to the Library system, making it the first Library system to be totally web-based.
The Goethe and Pushkin Display was opened.
Below: Students making use of the Library’s
Group Space
The Operational Plan for 2000-2004 was completed.
The Library hosted the Bibliographi
cal Society of Australia and New Zealand conference.
August
 UQL Cyberschool was officially 

launched.
University Librarian Janine Schmidt was awarded joint winner of the ALIA Library Manager of the Year prize.
Planning for the implementation of GST (Goods and Services Tax) began.
September
 A Customer Perception Survey was completed.
October
 Shelving surveys were undertaken.
 Princess Alexandra Hospital Library celebrated its 30th anniversary.
November
 The Library was asked to take over 


planning of IT help and training for students, the AskIT service, and project work commenced.
Matthew Flinders display was set up.
Peake Prize was awarded to Claire Hill.
The new University Archivist commenced duties.
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“The Cybrary concept was further developed
as a gateway for allowing clients anywhere to
access POP (print on paper) and WOW (words
on web) everywhere.”
10
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Quality Service for Client
Needs
Ongoing Services
T
he Library continued to provide a
range of high quality services and
conducted several surveys to ensure that client needs matched what was
being delivered. The Cybrary concept
was further developed as a gateway for
allowing clients anywhere to access POP
(print on paper) and WOW (words on the
web) everywhere.
The Library’s customer base remained largely
unchanged from the previous year with
around 29,000 students (see Table 2 below
right) and 4500 staff. Altogether, the Library
had more than 56,000 registered members,
including 6000 hospital, reciprocal and community members. 735 graduates took up the
offer of a year’s free membership, with an
additional 62 Alumni joining thereafter. The
Library embraced the lifelong learner in its
client focus, concentrated on student-centred
learning and emphasised flexible delivery of
its services.
Customer Perception Survey
To find out what services customers rate highly, the Library conducted a Customer Survey
in late 1999. The results were very impressive, showing the Library to be performing
strongly in all Best Practice Categories of the
Rodski database relative to other libraries. In
fact, new “highs” were set in all categories
- Communication, Service Quality, Customer
Focus, Service Delivery, Promotional Image
and People. However, improvements were
recommended, including the need for more
computers, photocopiers and resources, plus
a bigger collection and more prompt action
for finding missing books and journals. These
factors were itemised as key priorities for the
following year.
A survey of a different sort was the Shelving
Review which took place in August and September. Results indicated a vast improvement
in turnaround times from an earlier survey
with 90% of books being shelved within 24
hours (compared with 53% in April 1997).
This was a direct result of the implementation of total quality management approaches.
New processes were implemented, work was
reorganised, permanent part-time shelvers
were appointed in all branches and a central shelving coordinator commenced duty.
Casual shelvers were appointed to match peak
periods, which were carefully monitored with
improved statistics recording.
Library Training
The Library continued its program of information skills training, nearly doubling the
1998 number of ISRAP (Information Skills
for Research and Postgraduate Students - see
table 4 on page 13) courses.
Overall, 34,015 students and staff attended
1966 information skills programs during
1999. These were:
357 tours for 3384 people,
88 talks for 8102 clients,
1307 research skills classes for 19,472
people,
31 Internet classes for staff and students,
30 EndNote classes for 315 clients, and
12 Staff development (TEDI) classes.
The number of classes represented a 25%
increase for around 38% more people.
UseIts and FindIts
The range of information guides (FindIts) to
the various disciplines taught by the University continued to grow. UseIts, which outline
effective means to use specific resources,
also provided much needed help for students.
By the end of 1999, 144 were available (15
UseIts and 23 new FindIts). They were made
available in both print and electronic format.
Table 2: Student Profile
Undergraduates (total)
1999
23,798
1998
1997
22,65721,828
Higher Doctorate
PhD
Masters Research
Masters Coursework
Masters Qualifying
Postgraduate Diploma
Graduate Certificate
Sub-total postgraduates
7
7
11
2,434
2,280
2,258
686
618
641
1,695
1,669
1,576
18
28
46
495
797
1,071
458
375
267
5,793
(19.6%) 5,774 (20.3%) 5,870 (21.2%)
Total
29,591
28,43127,698
11
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Table 3: Electronic Suggestion Box Feedback
1156 electronic suggestions were received in 1999, about half the number of the
previous year. Major areas of interest were:




Building109
Services266
Catalogue
693
Circulation
64
Specific issues included: Items available but not on shelves; Air-conditioning;
Instructions required for using computers and computer software; Changes to
opening hours.
New Databases
Many new databases were purchased during
the year to meet client needs (see page 21 for
more details).
Displays
The library enjoyed
“showing off” its
collection during
the year.
For example, the
Biological Sciences
Library held 16
different exhibitions
in its showcase, with
themes as diverse as
Ocean Care, Mental
Health, Coffee
in Medicine, and
National
Mothering Week.
WebSPIRS
A new Web browser interface, WebSPIRS was
mounted on the Library’s servers to provide
seamless access to databases available via
Silverplatter’s ERL (Electronic Reference
Library). Improved access and client satisfaction resulted.
Web of Science
The UQ Library was the first in Australia
to purchase the Web of Science. It provides
access to the contents of over 8000 core
journals in social sciences, arts and humanities, science and technology. It really is the
Web of Knowledge. It proved to be extremely
popular with researchers. Funds from the
Vice Chancellor’s Strategic Initiatives Fund
made possible the purchase of the backset
which provided a significant component to
the research infrastructure available.
Beilstein
The purchase of the world’s largest organic
chemical database proved a boon to chemists
across the University, with its inclusion of
structures, physical properties, reactions and
literature quotations, covering over eight million compounds.
Innovations
A
s well as its usual range of
services, the Library developed
new services in 1999.
Cybrary
The Cybrary’s services were strengthened
with redesign of the website, involving
standardised layouts which integrated access
to all collections and services, on and off-site.
Access to course materials and reading lists
was enhanced.
12
Library Website
The Library website remained the principal
communication device for most customers,
and the high usage confirmed its popularity—for example, in March, there were
around 20,000 hits of the homepage each day.
Clients also accessed information sources,
course materials, reading lists, exam papers
and other resources, including a steadily
increasing number of FindIts and UseIts (see
page 11).
Cloister Cafe
Tanja’s Cloister Cafe (pictured on page 8)
opened with a flourish outside the Electronic
Information Centre in March and was overwhelmingly popular with clients. An added
advantage for clients was the adjacent Library
space designated as food and drink friendly.
Close to the Electronic Information Centre,
this space was regularly used by students who
plugged in their laptop computers, discussed
and produced group assignments, and studied
in casual mode—as well as having a cup of
coffee.
Autoloan Machines
Several new machines were installed during
the year and were very heavily patronised. As
the bugs in the system from the previous year
had been ironed out it encouraged around
20% of clients to “do it for themselves”.
Communication
F
or the Library to provide an excellent service, strong communication
devices were also needed.
Orientation Week
Once again, hundreds of students participated
in Library tours and information skills training programs prior to the start of semester.
The Library also welcomed many parents on
the Sunday before O-Week and held special
programs for mature-age students.
Suggestion Boxes
Electronic and paper suggestion boxes
remained in place as a means of communication for clients to lodge grievances, suggestions and praise. About half the 1998 number
of comments were received— probably because the Library was no longer under major
construction. Table 3 (above left) details the
contributions.
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Newsletters and Flyers
Two issues of the Library newsletter, Connections, were published in 1999. Many flyers
were produced to promote Library services
and activities in the Making Life Easier and
Newsflash series, along with several bookmarks and other printed material to convey
key messages. These proved to be vital to
students gaining awareness and new skills.
Partnerships in Teaching
and Learning
T
hroughout 1999, the primary focus
was to further integrate information skills into curricula.
Liaison librarians
Liaison librarians contacted academics
individually, attended Faculty meetings and
participated in Faculty workshops to encourage integration of information skills training
programs into all curricula. By the end of the
year the Academic Board’s Library Committee recommended that information skills be
integrated into all teaching programs throughout a course to help achieve the graduate
attributes of the University’s Teaching and
Learning Enhancement Plan.
Information Skills in Coursework
In partnership with the School of Social Work
and Social Policy, the Library developed an
information skills program offered sequentially through years one to four of the degree.
The aim of this assessable component of the
curriculum was “to graduate social work
students with the ability to find and evaluate
information effectively in the preparation for
independent professional life-long learning”
and was well accepted by students and staff.
WebCT was used as the vehicle for some of
the content and the partnership between the
Library and the School proved to be extremely effective.
Table 4: Postgraduate Information Skills Classes
Number of classes
Number of participants
1999
19981997
46
44
27
762
493
400
Week—vital for students who needed these
skills early in Semester One.
UQ Gatton continued its (assessable) presentation of information skills training for the
compulsory subject Information Access and
Communication. Work began on converting the print format to electronic delivery by
year’s end. Librarians also wrote a core component for Hospitality and Tourism students.
The Dorothy Hill Physical Sciences and
Engineering Library continued its program
of compulsory information skills coursework
for fourth year engineering students; and for
first year students—a program which has
proved to be of enormous benefit (also based
on WebCT).
Academic Preparation Program
(AAP)
In conjunction with the Student Support
Service, the Library staff delivered 11 information skills training classes to 217 new
international students, to help prepare them
for living and studying in a new country.
Legal Writing and Legal Research
University
Archives
UQ Archives came
under the Library’s
jurisdiction in 1999.
During the year,
staff answered 655
routine and 109
complex queries
for a range of
purposes through
its reference service.
Most of the research
undertaken was for
publishing, eg the
history of women
in medicine for the
AMA News.
Law Library staff were actively involved in
sessions on legal research, delivering 142
classes for 4053 attendees, more than double
that of 1998.
Remote Students
Work began on the development of a special
self-paced program for education postgraduate students, studying off-campus, to learn
how to access information effectively.
Below: Computer Training facilities at UQ Ipswich Library.
The number of participants attending ISRAP
(Information Skills for Researchers and Postgraduates) continued to grow. A postgraduate
student works with a librarian in delivering a
multi-module approach which receives excellent evaluations.
UQ Ipswich emphasised flexible learning
and librarians worked with academic staff in
developing courses. One outcome was that
Library staff taught information skills and
computer literacy classes during Orientation
13
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“UQL Cyberschool provided high-school
students with increased access to online
information resources.”
14
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Community Contacts and
Collaboration
Working with the
Community
A
s in previous years, the Library
continued its involvement with
the external community, for the
benefit of both parties.
UQL Cyberschool
Following a successful 1998 trial in three
local high schools, the Library officially
launched its UQL Cyberschool service to
all Queensland secondary schools in August
1999. The Minister for Education, the Hon.
Dean Wells, officiated at a function attended
by librarians and principals of high schools
throughout Queensland. Working with IAC
(Information Access Company) the Expanded
Academic ASAP database was made available to subscribing schools, enabling students
to access around 1500 “virtual” journals
and newspapers. The Library negotiated a
discount rate for school access. The service provided high-school students with the
opportunity of experiencing university-type
online research skills, as well as increased
access to online information resources.
Virtual School of Engineering
In conjunction with the Faculty of Engineering, Physical Sciences and Architecture, the
Library launched this new schools program
which aimed to increase awareness and
understanding of engineering applications in
everyday life in order to stimulate students’
interest in engineering as a career choice. The
Virtual School of Engineering also aimed
to reinforce students’ information skills and
develop confidence in the use of computers as
a learning tool.
Hospital Libraries
The three hospital libraries continued their
relationships with each hospital administration. Princess Alexandra Hospital (PAH)
Library celebrated its 30th anniversary and
began work on the amalgamation of the PAH
nursing library. Mater McAuley Library, having been fully refurbished and amalgamated
with the Nursing Library in 1998, continued
selling its services and integrating more
fully with the hospital community. Herston
Medical Library, based at the Royal Brisbane
Hospital (RBH), underwent a complete refurbishment. Regrettably, financial restructuring
at RBH meant that the hospital reduced its
share of the Library’s budget, and additional
journal subscriptions had to be cancelled.
World’s Greatest Shave for a Cure
Several very brave Library staff had their
heads shaved in April for a good cause - the
Leukaemia Foundation. They traded their
trendy hairstyles for cash—$1500 worth—
and certainly attracted attention.
Collaboration
D
uring the year the Library joined
forces with many other organisations, both within the University
and outside, to fulfil the University’s
goals and meet new expectations.
Above: Marie-Ange
Fauvaux and husband, Alain Thonon,
with shaved heads
for the World’s
Greatest Shave for
a Cure.
RIEF Grants
Reflecting the University’s research success,
the Library achieved RIEF (Research Infrastructure Equipment and Facilities Program)
funding in collaboration with other institutions for five projects.
Australian Literature Electronic Gateway
(ALEG)
This project was formed to expand the bibliographic range of the AUSTLIT electronic
database, which contains references to both
creative and critical writing on Australian literature from five post-war Australian journals.
National Database for Electronic Finding
Aids for Australian Literary Manuscript Collections
This project aimed to establish a database
based on Encoded Archival Descriptors
(EAD), for powerful searching and links
between the database and gateway. UQ
Library’s involvement was the contribution
of finding aids for 20 of its significant literary
collections.
AVEL (Australian Virtual Engineering Library)
AVEL was initiated to provide engineers
and IT professionals in universities, research
organisations and industry with rapid and ef15
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ficient access to relevant web based materials.
UQ was the lead institution.
French Resources
Five institutions worked together to identify
and catalogue French based resources held
in Australian libraries, and so develop the
national collection to be available online.
Agrigate
The aim of this project was to identify quality
Australian agricultural resources, and establish an Agricultural Research Gateway linking with other overseas resources that relate
to Australian projects or conditions.
Work continued on the ADT (Australian
Digital Theses) Project which had started in
1998.
Research Community Support
The Library’s collection was used heavily
by the wider research community (regional,
national and international) in 1999—through
its participation in reciprocal borrowing
agreements with other libraries, and by adding its holdings to the National Bibliographic
Database. With a tightening of reciprocal borrowing arrangements with other Queensland
libraries, the number of applicants dropped
by 11.5% to 1450. However, the total number
of loans increased by 48% to 17,000.
Having 80% of its holdings on the powerful
research tool of the National Bibliographic
Database, maintained by the National Library
of Australia, (and working towards 100%)
contributed to the demand for items.
Supplying items on inter-library loan and
document delivery accounted for the movement of 30,700 books and journal articles
to Australian and international libraries. Of
course, the collaboration also worked in favour of the UQ researchers, with the number
of applicants for direct borrowing from other
Queensland libraries increasing by 57%
to 556. 34,000 loans and copies of journal
articles were received from other libraries (up
4.5% on 1998).
Consultancy Work
In collaboration with the University’s Faculty of Arts, the Library conducted a review
of the Faculty’s Information Technology
requirements and made recommendations
for development of future services. Later,
in collaboration with the Queensland Nursing Council, the Library won a consultancy
to investigate the feasibility of establishing
a Resource Centre focusing on professional
regulation and nursing regulation.
Many librarians from different areas also
made suggestions to University departmental
staff about how their websites should develop. Staff from Herston Medical Library
worked with Professor Peter Yellowlees on
the Centre for Online Health project. Staff
from the Dorothy Hill Physical Sciences and
Engineering Library provided services on a
fee basis to small companies needing information. The Cybrary was included as one of
the nodes of a strategic partnership agreement
between the University and Thiess Corporation for student internships.
Conferences
Below: Pictured at the PAH Pearl Party are from left: Dr R. Stable,
Director General, Queensland Health; Mrs Janine Schmidt, University Librarian; Professor Peter Brooks, Executive Dean, Faculty of
Health Sciences; Dr Mark Waters, Acting District Manager PAH; and
Dr Michael Whitby, Chair, PAH Library Management Committee.
In July the ALIA Rare Books and Special
Collections Special Interest Group held a
national conference in the Library’s Conference Room. Staff from the Fryer Library
assisted in preparations for this event, which
included library tours and an exhibition of
rare books from the collection. Two days
later, the Bibliographical Society of Australia
and New Zealand Conference Tour held
its international conference at UQ with the
theme Bibliography, Mystery and Detection.
Both were very successful.
University Events
As usual, the Library participated in all
University occasions, from Orientation Week
at the start of each semester (library tours and
talks), UQExpo in May (displays and training sessions with handouts) and Courses and
Careers Day in August (tours). The Library
also joined in festivities for the Open Days at
16
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UQ Gatton and UQ Ipswich. Other activities
included Parents Day and Careers Day. The
Library also hosted functions in association with others, eg a cocktail party at Mater
McAuley Library to open the medical conference, Managing Education for Healthcare
Providers in the New Millennium.
The Alumni Association supported significant purchases for the Fryer Library and
made three significant additions in the areas
of Australian literature and art history.
1799 - 1999, which included several photos,
pictures and posters. The PAH Librarian
worked on the Princess Alexandra Hospital
History and Archives Committee. The Herston Medical Library worked with the Marks
Hirschfeld Medical Museum to set up a joint
display, Technology on the March. The Mater
McAuley Library produced a poster display
for International Midwifery Day, and also
displayed artwork from the children attending
the Mater Special School. The Gatton Library
mounted a display for the local Clydesdale
and Heavy Horse Field Day.
Dentistry
Celebrations at PAH
Alumni Association
In April, the Dentistry Library Advisory
Committee met for the first time to advise
the University Librarian on a range of policy
and service issues relating to the Dentistry
Library.
Dentistry Library staff took their services to
their members when they travelled to Toowoomba to conduct Internet training for local
branch members of the Australian Dental
Association Queensland (ADAQ) as part of
their Associate Membership privileges.
Mater McAuley
Following the amalgamation of the Mater
Medical and McAuley Nursing Libraries in
late 1998, much of 1999 was spent publicising the new library’s services. The strategies,
which included addressing senior hospital
staff, writing articles for publication, and
delivering specialised information skills
training, led to a 70% increase in the number
of hospital registered borrowers and significant increases in document delivery, loans
and photocopying. From July, opening hours
were extended to include Saturdays.
Australian Library Week
As part of this annual event the University
Librarian presented a paper at the State
Library on the University of Queensland
Cybrary.
The PAH (Princess Alexandra Hospital)
Library opened as a joint partnership between
the University and the Hospital in 1969.
In October 1999, a pearl anniversary party
was held to mark the occasion and a special
plaque was also presented to the Hospital by
the Executive Dean of Health Sciences, Professor Peter Brooks (see picture on page 16).
Staff Projects
A number of library staff worked on innovative projects in partnership with other
University of Queensland departments and
other universities: for example, the Centre
for Online Health; and the Australian Virtual
Engineering Library (AVEL) subject gateway
with partners at QUT, UNSW, Monash University, University of Melbourne, Cooperative Research Centre for Distributed Systems
Technology (DSTC), Institution of Engineers
and the Cooperative Research Centre for
Mining Technology and Equipment.
Below: A school group visiting the Social Sciences and
Humanities branch library, seated in the Exhibitions Space.
Displays
To celebrate the anniversary of the births
of renowned German and Russian writers, Johann von Goethe (born 1749) and
Alexsandr Pushkin (born 1799), the Library
hosted an exhibition in conjunction with the
Department of German and Russian Studies.
The display attracted much interest. Later
in the year, the Library worked with the
Flinders Re-enactment Crew to produce the
exhibition, Voyages of Discovery - The Man
who Named Australia - Matthew Flinders
17
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“Several branch libraries were refurbished in
1999 to support new teaching methods being
developed. Similar service from similar facilities
was the mission.”
18
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Progress:
Real and Virtual
postgraduate study centre; a variety of reading, study and discussion areas; and enhanced
loans, information, print and copy services.
Funds previously allocated as part of Gatton’s
Centenary celebrations were used.
Ipswich
Facilities
I
n keeping with the mission of delivering similar services from similar
facilities, several branch libraries
were refurbished in 1999. The new facilities were designed to support the new
teaching methods being developed within
the University.
Law Library
The Law Library was refurbished in a two
stage project. Stage One in July saw the
redevelopment of the upper levels to provide
two 22-seat computer training rooms, additional study rooms, email facilities, improved
print and copy services, and accommodation
for postgraduates. At the same time, a more
logical arrangement of the print collection,
with seating facilities more suitable for new
trends in learning, was facilitated. Stage Two
occurred after Summer School commitments
in December and resulted in a new High Use
service, upgraded service points and new
office space for staff. The Moot Court was
relocated to level two with refurbished furnishings originally from Brisbane’s Supreme
Court. The whole project was made possible
with financial support from the Law School,
the Faculty of Business, Economics and Law,
and the University’s research program.
Economics and Business Library
The addition of a training room to the library
for graduates in the Faculty of Business,
Economics and Law resulted in improved online access and consequential developments
to upgrade its loans, information, and print
and copy services. Study accommodation
was also improved with the introduction of a
variety of seating and the creation of group
study areas. The project was funded from the
Capital Minor Works program.
Gatton’s JK Murray Library and the
Centenary Learning Centre
Stage Two developments at the Ipswich campus resulted in an extension to the Ipswich
library into the multi-purpose room adjacent
to the Library in Building One. This provided
24 additional computer spaces and 40 extra
study spaces.
Duhig Building Level 7
The Capital Minor Works program provided
funds for the development of the central
section of Level 7 of the Duhig Building to
accommodate the Centre for Critical and Cultural Studies. Offices were designed around
the central void and approval was gained to
insert windows in the sandstone walls on the
western and eastern faces of the building.
Biological Sciences and Herston
Medical Libraries
The Biological Sciences and Herston Medical
Libraries were refurbished during semester
breaks to allow for better facilities, improved
signage and more efficient shelving. Unfortunately, an application to the University’s
Capital Works Committee to extend the
Biological Sciences Library by 800 square
metres was unsuccessful. Crowding people
and collections in the Biological Sciences
Library has become a major problem.
Print and Copy Service
Unicard was contracted to provide facilities support to the Library’s print and copy
service, consisting of 124 printers and copiers
across all branches. Unicard helped users and
maintained machinery.
The Library also partnered with Canon
Australia to enhance its networked printing
services. Overall, numbers increased by about
10% during the year, with photocopying
decreasing and printing increasing. The purchase of new copiers enhanced productivity,
especially at the Herston Medical Library in
Document Delivery processing.
In 1999 plans were approved to turn the JK
Murray Library into the Centenary Learning
Centre, providing students with an environment better equipped to suit flexible learning
methods for students at UQ Gatton. Features
included new online training facilities; a
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The “Virtual” Library
T
he physical facilities of the Library were improved, and so too
were the virtual facilities.
AskIT
Database Usage
UQ Staff and
students were
very heavy users
of the Library’s
databases in 1999.
For example, the
use of Cambridge
Scientific Abstracts
nearly tripled in
twelve months
(9763 searches).
The University
of Queensland
continued to be
the heaviest users
of all Australian
Universities
of IDEAL, the
Academic Press
collections of
electronic journals.
Following the recommendations of the University’s Information Technology Services
Policy and Planning (ITSPP) Committee,
work began on establishing a new IT help
service for students. The proposal for a service entitled AskIT, to be based in the Library,
but funded separately, was approved in December by the ITSPP Committee; and work
began in earnest on establishment of the service—to include a website, phone helpline,
helpdesk and an email address—to provide
computing help and training for UQ students
from the start of the 2000 academic year.
Server Upgrades
At the end of 1998 it had been recognised
that the existing ERL Server was no longer
performing adequately, and after critical
component failure, most databases were
moved over to the new Sun ERL server. A
SUN Enterprise 450 Server with 1Gb RAM
and 63 Gb disk storage was the replacement
equipment purchased. Most servers reached
their full capacity during the year and were
upgraded.
Thin-Client Database Project
To enhance access to Library databases
from sites other than St Lucia, a “thin client” server was installed in the Library to
provide access to databases networked from
the Netware servers. The rise of thin client
technology allowed access to these databases
via Web browsers.
New Workstations
Once again, the Library purchased many
new workstations, with approximately 200
new computers being installed in public
areas. The use of a common image enabled
cost effective deployment of both staff and
technology.
Library Website
Incremental but extensive redevelopment of
the Library’s website occurred during the
year. The Training Calendar was added, along
with several new FindIts and UseIts. Direct
access from the homepage to Library databases became available with the installation
of WebSPIRS software. A Tip of the Month
service was introduced. A fully indexed list
of exam papers, reading lists and lecture
20
notes were made available. The Document
Delivery Service section of the website was
streamlined and automatically linked with
email.
WebCT
The Library purchased 1600 WebCT user
licences to provide access to upgraded
software for the interactive learning modules
produced mainly by staff in the Social Sciences and Humanities Library, Dorothy Hill
Physical Sciences and Engineering Library,
and Gatton Library, to support their information skills programs.
Digitisation
Library staff undertook a number of digitisation projects. The scanning of exam papers
was just one example.
Collections
T
he Library aimed to provide an
effective balance between print
and electronic resources, commensurate with the long term needs of
its customers. Facilitating online access
and maintaining appropriate preservation
copies continued to be the aim.
Collection Development
The Library Committee of the Academic
Board established a Collection Development
Working Party to produce broad guidelines
and principles for purchasing recommendations. Work continued by Library staff on a
draft Collection Development Policy.
Financial Management
An increased percentage—44%, or around
$9.5m—of the Library’s budget was allocated
to materials in 1999, acknowledging the
importance of maintaining up-to-date collections. 80% of the budget was set aside for
serial subscriptions. $500,000 worth of journals were cancelled mid-year to stay within
budget. An additional $650,000 was allocated
from the Ipswich budget by Professor Trevor
Grigg to expanding the new Ipswich campus
collection. This amount, however, was not
sufficient to accommodate the conversion to
electronic formats of many journals, or the
inflation of their prices. During the year, planning was made more difficult by the fluctuating Australian dollar; however, cost-saving
measures, such as prepayment of invoices
and purchase of a Forward Exchange Contract, alleviated the problem. Preparations
were also made for the introduction of the
Goods and Services Tax.
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New Resources
During the year, the Library acquired 30,250
new books and multimedia, including 2457
donations; 344 new journal and database subscriptions and 163,000 print journal issues.
The number of electronic journals increased
from 3000 to 5500. Major new databases
acquired included Web of Science, JSTOR,
Butterworths Online, Literature Online,
Historical Abstracts Online, Electric Library,
Project Muse, Huntley’s Datanalysis, Ebsco
Business Source Premier, World Magazine
Bank, ATSIROM, Euromonitor, Proquest
Education, Proquest Religion, Cochrane
Library, ASFA3, Phase Equilibria Diagrams,
Connect4, and Internet Index to Music
Periodicals on the Web. Licence numbers
for several databases were adjusted to meet
demand, with site licences being acquired for
several services experiencing heavy demand.
The number of users unable to be accommodated by licence numbers continued to be
monitored.
New technology affected Library purchasing
with the introduction of DVD players and
discs, and video streaming for the first time.
“Old technology” microform collections with
catalogues remained very important, including Colonial Discourses: Series One and Sex
and Sexuality 1640-1940: literary, medical
and sociological perspectives.
In July the Fryer Library acquired the papers
of travel writer and novelist Peter Pinney.
The Library was also fortunate to receive
many donations (see Appendix D on page
39), including limited editions by Norman
Lindsay and Geoffrey Dutton. An early
Janette Turner Hospital manuscript was purchased with the assistance of the Alumni Association. UQ Mater McAuley also received
120 books from the Classics of Surgery series
from the family of the late Dr Mervyn Neeley, a long time supporter of the Library.
Catalogue Usage
The Library Catalogue continued to be the
most heavily used database with 4.66m
searches performed by Library customers in
1999. 75% of these searches were done on
Library computers, indicating the Library’s
traditional role of providing physical facilities
was well supported by clients.
and as more items were purchased, older
items continued to be relocated, mostly to
the Warehouse. By the end of 1999 space
was being used to the optimum, for both the
collection and seating. Despite the number of
computers available, customers still commented on the difficulty in accessing them.
“Remote” Collections
UQ collections at remote locations such as
the Heron Island Research Station and the
Goondiwindi Pastoral Veterinary Clinic continued to be supported.
Use of Services on-site
W
hile increasingly services are
being offered both traditionally
and virtually, providing customers with
increased choice and flexibility, the
Library continued to experience increases
in its on-site use of services.
Enquiries
2,957,086 people came through the Library
during the year, a 4.5% increase on the 1998
numbers. Along with remote students, they
made approximately 292,233 enquiries to
Library staff, an increase of 4.9% over 1998.
Loans
Total loans of 1,596,529 across all branches
represented a 3% increase on the 1998 figures. Loans from previously “Kept at Desk”
collections plummeted as improved facilities
enabled materials in heavy use to be located
by users themselves. Autoloans on reliable
machines led to an increased uptake of this
self-service option. Email notices increased
in popularity, doubling in a year to 28.5% of
all notices.
Shelving
3,194,334 items were shelved, a 10.2%
increase on the number shelved in 1998. Of
these, 63.2% were used internally, without
being borrowed, and 36.8% were returned
loans.
Photocopying and Printing
The number of pages of photocopying and
printing increased by 6% on the 1998 figure
to 14,857,451 pages.
Collection Space
Space for the Library collection was finite,
21
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“Service Paradise - Planning 2000 was the theme
of the Library’s 1999 Planning Session which
identified future priorities and performance
measures for each activity.”
22
UQL
99
Management Matters
Staffing
T
he human resources area continued to be busy throughout 1999
with recruitment, selection, training and staff development activities.
Enterprise Bargaining Agreement
The University of Queensland Enterprise
Agreement (General Staff) 1999 was certified
in September with salary increases to be implemented in three phases. The initial increase
of between 2% and 4% —depending on HEW
level—was paid on 13 September. (The same
percentage increase will be payable in July
2000 and a further 2% will be paid in July
2001.) Packaging of remuneration benefits
was introduced for all general staff.
Staffing levels
1999 Library staffing levels remained similar
to the previous year.
The new position of Manager, Social Sciences and Humanities Library Service was established and Mrs Anne Horn was appointed.
Ms Eileen Boyldew was appointed as University Archivist. An Asian Studies Librarian
position was also established, enabling more
focused services to be provided.
The Higher Education Contract of Employment Award 1998 impacted on the staffing
profile of the Library with fewer fixed term or
temporary appointments being made than in
previous years.
Staffing figures for the year were as follows:
 26 Resignations
 54 Appointments
 12 Temporary Appointments
 11 Reappointments
 11 Transfers
 30 Changes of Hours.
Three people retired: Denis MacDermott
from the Architecture and Music Library,
Cliff Robinson from the Social Sciences and
Humanities Library, and Marianne Steentsma
from the Dentistry Library.
Six Library staff members also celebrated 25
years service with the University of Queensland: Fiona Marshall from Corporate Services; Gisela Possin from Information Access
and Delivery Service; Maira Turaids from
Fryer Library; and Peter Rodighiero, Alison
Stewart and Rosemary Wade from the Social
Sciences and Humanities Library.
Staff Development
In 1999, there was a continued emphasis on
skills development for library staff. Future
Focus sessions were organised to increase
awareness levels of library staff of trends
and issues impacting service delivery. Eleven
Future Focus sessions were held (see table
below right).
The University Librarian addressed all library
staff several times during the year to inform
them of new directions of the University and
the higher education
sector generally. All
Table 5: Future Focus sessions
staff must have a
Online and Ondisc Conference Report Back
good understanding
Mike Manning, Gulcin Cribb, Deb Turnbull,
of the environment
Nicole Van Kempen, Louise Rodger
in which the Library
operates.
Metadata and Subject Gateways
The Seven Up group
of staff continued
to meet regularly
throughout the year.
Key priorities for
1999 were:
 Integration of
Information Skills
into the Curriculum,
 Benchmarking,
 Customised Information Services,
 Development
of Subject Gateways,
and
 Entrepreneurial
Activities.
Staff from across
the Library were
invited to join priority working groups
to encourage full
participation in the
Library’s planning,
process and implementation strategies.
Each group was
convened by a member of the Seven Up
group, and also in-
Debbie Campbell, Metadata Coordinator, Coordination
Support Branch, National Library of Australia; Chris
Taylor, Manager, Information Access and Delivery
Service, UQL
Libraries from a humanities perspective
Professor Malcolm Gillies, School of Music, UQ
Australian Digital Theses Project
Tony Cargnelutti, UNSW Library
Developments at The University of Sydney Library
John Shipp, University Librarian, University of Sydney
Change is the Norm
Presentation by the Faculty Executive Officers Patricia Robinson (Arts), Peter Lye (BACS),
Pauline Williams (BEL), Ellen Juhasz (EPSA),
Ian Harris (NRAVS), Shaughn Forbes (SBS)
Marketing directions at The University of Queensland
Meredith Jackson, Director,
Office of Marketing and Communications
Student 2000
Maureen Bowen, Manager, Student 2000
New directions for the Information Technology Service
Nick Tate, Director, Information Technology Service
Using web-based instructional tools for Information
Skills training
Louise Rodger, Leith Woodall, Claire Hill, Diana
Guillemin
Teaching Excellence Award winners
Dr Doune MacDonald, Mr Michael Pemberton,
Assoc. Professor Laurie Walsh
23
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cluded a member of the Library Management
Group. Progress on the priority activities was
reported at each Seven Up meeting.
All branch libraries and sections participated
in the Open House scheme held during the
year. All Library staff were invited to visit
other libraries or sections within the library
system, meet other staff members and learn
about the operations of other branches and
sections.
Induction training was completely revamped
with the development of a series of competency based Modules to be completed by all
new staff members. These included customer
service skills.
Above: Social Sciences and Humanities Library staff
member Chris
Palmer “stretched”
to the limit.
The acquisition and updating of information
technology skills remained a priority for staff
as the Library introduced innovative information technology to enhance access to and use
of information resources.
Many staff also attended staff development
activities to extend their knowledge and
skills, both inhouse and external to the Library (see page 38). A number of library staff
presented papers at national and international
conferences (listed on pages 34 and 35).
Members of the Library Management Group
underwent a two day team building session
with consultant Lynn Watts.
Table 6: Staffing Structure
Position
Number
HEW
University Librarian110D
Managers: Corporate Services; Biological and Health Sciences Service; Social
Sciences and Humanities Library Service310B
Managers: Physical Sciences and Engineering Library Service; Information
Access and Delivery Service; and Library Technology Service
310A
Collection Development Librarian; Law Librarian and Section Head, Social
Sciences and Humanities Library3
9
Team Leader, Social Sciences and Humanities Library; Archivist; Innopac
Librarian; Architecture and Music Librarian; Fryer Librarian; Gatton Librarian
and Document Delivery Librarian 7
8
Senior Librarians/ Specialist Coordinators23.62
7
Librarian (broadbanded between HEW5/6)
4.4
5&6
Senior Administrative Officers 4
5
Senior Library Assistants
5
5
Administrative Officers
9.6
4
Senior Library Assistants37.03
4
Administrative Assistants
53
Library Assistants
64.313
Senior Library Attendants
43
Library Attendants21.012
Clerical Staff
5.522
Library General Assistants and other casuals10.541
TOTAL251.03
24
Organisational change
The recommendations from the 1998 Shelving Review were implemented in 1999 with
remarkable success. The staff structure in the
shelving area was reorganised and the new
position of Shelving Coordinator created.
Permanent half-time shelving positions were
created. Casual staff (predominately students) were recruited to cover peak periods.
New work processes were put in place and
shelving backlogs became non existent. Real
cultural change took place and all staff are to
be congratulated on their dedication and commitment to providing an excellent service to
Library customers.
Communication
In order to improve staff communication,
the library newsletter, Links, was produced
every fortnight and included a staff survey
to further improve its content. The staff web
server, Sirius, was expanded to include additional information such as committee meeting minutes, branch information and general
work procedures.
Reorganising
To avoid confusion with the University service of the same name, the Library’s Information Technology Service (ITS) changed its
title to Library Technology Service (LTS) at
the beginning of the year. To further define its
role, some staff from the Social Sciences and
Humanities library branch joined LTS staff
to work in the Electronic Information Centre.
Staff from the Off-Campus Library Service
merged with the Document Delivery staff in
the Social Sciences and Humanities Library.
At the Princess Alexandra Hospital the University took responsibility for the management of the Nursing Library in Diamantina
House. The two libraries merged in temporary premises, pending construction of the
new building in 2001.
At the end of the year all branches were
regrouped to become three services: Biological and Health Sciences (Biological Sciences, UQ Gatton, Herston Medical, Princess
Alexandra Hospital, Dentistry and Mater
McAuley libraries), Physical Sciences and
Engineering (Dorothy Hill Physical Sciences
and Engineering, and Architecture and Music
Libraries), and Social Sciences and Humanities (Social Sciences and Humanities,
Law, Fryer, Economics and Business, and UQ
Ipswich libraries, as well as the University
Archives).
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99
Planning
T
he Library’s Annual Planning
Session was organised around the
theme of Service Paradise – Planning 2000 and launched the first of many
planning sessions for the forthcoming
year.
Significantly, all staff members attended the
planning and workshop sessions in 1999 with
repeat sessions being run to accommodate all
staff. This allowed a greater level of staff participation in the planning processes for 2000
than had been possible previously. Liz Mellish, Consultant from Mellish and Associates
facilitated the workshops. Key priorities were
chosen for the year. Under the banner Service
Paradise, six areas were targeted: CYBIZ
(business gateway), Flexible Delivery of Information Skills, Missing Books - where is it
when it is not where I looked for it?, Virtual
Reference Desk, Benchmarking, and LMC
- Liaison, Marketing, Communication. Another important initiative agreed upon at the
retreat was to participate in the AQC (Australian Quality Council) Business Excellence
Awards as a service improvement strategy.
As part of the University’s Strategic Plan, the
Library completed its operational plan for the
forthcoming five years. It identified priorities
for the future and performance measures for
each activity. The actions itemised in the plan
ranged from the improvement and extension of information skills programs to the
development of services to support teaching
programs in flexible delivery mode.
Budget
T
he Library began the year with an
operating grant allocation of
$21,588,164 which represented a
5% increase on the previous year.
The Ipswich Campus Library continued to
be funded separately. It carried forward over
$200,000 and was allocated an additional
$650,000 to expand the collection in 1999.
This brought the total sum expended on the
collections at Ipswich to over $1million,
facilitating the delivery of new programs offered at the campus. The Research Infrastructure Grant increased slightly to $263,075 and
additional fees were received during the year.
In order to ensure the collection remained at
an appropriate level for a research intensive
university—despite the continuing price
escalation—the division of the budget was altered. Library materials increased from 44%
to 46% and salaries were reduced from 50%
to 47% of the total budget. Unable to meet
the excessive increase in the cost of materials
and the decline of the Australian dollar, the
Library was forced to cancel $500,000 worth
of journals. To avoid further cancellations,
payments were made to some overseas suppliers that offered discounts for prepayment
and Forward Exchange Contracts were also
purchased.
Staffing expenditure was contained through
careful deployment of staff and new procedures were introduced to maintain quality
service delivery with fewer people. The
shelving staff in particular reduced salary
expenditure significantly, while improving
service levels by at least 10%.
Benchmarking
A
n Information Skills benchmarking exercise was conducted
with the University of Otago to
identify improvement measures for the
Library’s training programs.
Information skills focus groups were held
in August and the key conclusion was that
even with over 34,000 students participating
in programs, the Library met only a fraction
of the need. Students wanted Information
Skills training at their point of need, yet most
would not attend unless advised to do so by
their lecturers. These results were used by
the Academic Board Library Committee’s
Information Skills Working Party and led to
an examination of alternative approaches,
including flexible delivery modes.
The Universitas 21 collaboration continued. In particular, benchmarking exercises
were carried out by the Australian group,
the University of Melbourne, the University
of NSW and the University of Auckland. A
Customer Perception Survey, measuring client satisfaction, was conducted by the Rodski
Behavioural Research Group (see results on
page 11). The results were also benchmarked
against those of other Universitas 21 members.
Academic Board Library Committee
Working Parties were formed to address Public Access to Library Services, Collection Development and Information Skills and Chair
Professor Wayne Robinson was farewelled.
25
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99
“An increased percentage of the Library’s
budget (46%) was allocated to materials in 1999,
acknowledging the importance of maintaining
up-to-date collections for research and teaching
and learning.”
26
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99
Appendix A: Statistics
1. Funding
Operating Grant
Carry Forward
Ipswich
Additional Income
Research Infrastructure
Total
2. Expenditure
Salaries
Materials
Maintenance and Equipment
Strategic Development
Special Projects
Research/Infrastructure Maintenance
Research/Infrastructure
Equipment
Total
1999
21,588,164
201,742 864,000 126,940 263,075 23,043,921 1998
1997
20,454,219
533,003
899,000
875,081
200,000
19,091,521
489,009
22,961,303
19,856,592
10,415,456
10,320,004
9,644,139
9,137,866
2,536,216 3,221,913*
18,084 38,287 76,062
200,000
9,617,323
7,790,348
1,645,017
11,965
44,276
254,926 27,817
133,488 163,055
235,312
23,040,596
22,870,655
19,344,241
* Includes a one-off allocation of $1.2 million to purchase new
computers and additional amounts allocated to the refurbishment
of the Duhig Building
Expenditure: 1999
Special Projects
Materials
Maintenance
& Equipment
Salaries
Research/
Infrastructure:
Maintenance
Research/
Infrastructure:
Equipment
27
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99
199919981997
3. Library Staff
Professional Library Positions
85.02
80.25
69.09
Library Support Staff
166.01
171.11
175.90
Total251.03*251.36*244.99
* includes positions funded from external sources
Attendees at
Information Skills
Programs
4. Services
Items Lent
1,596,529
1,548,536
Items Shelved
3,194,334
2,897,937
N/A
35,620
23,415
33,099
33,869
Items lent to outside Libraries
30,664
Items borrowed from outside libraries 34,469 Information Skills Classes held
1999 1998
1997
1,556
1,125
Information Skills Program Attendees 34,015
23,896 15,730
81
81
81
292,233
278,647
265,726
2,829,235
2,611,915
25,591
28,462
2,267
12,485
1,150,950 1,127,626
Normal Opening Hours per Week
Queries answered
Turnstile counts
1,966
1,758,595
2,957,086
5. Collections
Books
Total Volumes Added
Total Volumes Deleted
Total Volumes
33,154
9,352 1,238,414*
Periodicals
Total number of Titles Received
20, 475
Total bound Volumes Added
7,145 9,964
Total bound Volumes Deleted
6,900
1,039 1,843
757,442*
638,502 629,577
Total Bound Volumes
16,500
20,802
10,474
Total Bound Volumes (Books and Periodicals)*
1,995,856
1,789,452
1,757,203
* In December 1999 a stock count was conducted and the holdings were revised as appropri28
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99
6. Statistics of Branch Libraries
Library
Monograph Journal Total High Use
General Total
Doc Del Doc Del Branch Vols
Volumes
Volumes Loans
Loans
Loans
Supplied Received
/renewals /renewals
Social Sciences and Humanities Library Service
ECOB
12,056
13,453 25,509 5,389
6,642
12,031
Fryer
82,758
9,008 91,76619,631
14,578 34,209
204
0
Ipswich 12,189
594 12,783 1,189
14,161 15,350
75
499 Law
26,338
54,779 81,117 48,420
42,689
91,109
478
SS&H
626,534193,175819,709 131,526
791,262
8,698
659,736
92
0
8
10,868
Physical Sciences and Engineering Library Service
ARMUS 47,694 12,775 60,469
14,698
39,769 54,467
404
646
DHPSE 86,402 104,970191,372
19,180
123,064142,244
3,810
5,324
160,622175,447
9,143
6,633
7,297 4,806 17,624 22,430
313
355
16,189 59,443 4,250
61,616 65,866
992
1,359
37,963
3,642
5,039
Biological and Health Sciences Library Service
BIOL
79,040
Dentistry 3,836
Gatton 43,254
83,689162,72914,825
3,461
HML
20,901
PAH
3,088
7,337 10,425 0
19,353 19,353
911
1,447
Mater 6,061
8,736 14,797 0
13,233 13,233
791
2,291
Warehouse
46,500 67,401 308
188,263202,776391,0390
37,655
1,111
Other Renewals 121,565121,565
TOTAL 1,238,414
7 57,442
1,995,856
264,222
1,332,307
1,596,529
30,664
34,469
Branch Library Abbreviations: ECOB = Economics and Business ; ARMUS = Architecture and
Music; DHPSE = Dorothy Hill Physical Sciences and Engineering; HML = Herston Medical;
PAH = Princess Alexandra Hospital; BIOL = Biological Sciences
29
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Appendix B: Organisation
Structure
University Librarian
Janine Schmidt
 Economics and 




Manager,
Physical Sciences and Engineering
Library Service
Gulcin Cribb
Manager,
Biological and Health Sciences Library Service
Heather Todd
Manager,
Social Sciences and Humanities
Library Service
Anne Horn
 Architecture and
 Biological Sciences Library
 Gatton Library
 Health Sciences Libraries:
 Dentistry
 Herston Medical
 Mater Hospital
 Princess Alexandra Business Library
Fryer Library
Ipswich Library
Law Library
Social Sciences and Humanities Library
University Archives
Music Library
 Dorothy Hill Physical Sciences and Engineering Library
Hospital
Manager, Library Technology Service
Michael Manning
 Database

management
Desktop services
 Electronic 
Information Centre
IT Help Desk
 Network and server management
 Staff IT Training  Server maintenance  Website and support
management
Manager, Corporate Services
Mary Lyons
 Administrative  Facilities



Support
Business
Continuity Planning
Customer information skills training
Community Services



planning and
management
Security
Commercial activities
Research and Development
 Finance and Accounts (including non-materials budgeting)
 Publications
 Communication  Personnel  Strategic

 Occupational 

Resources
Library Staff Development
Quality
Assurance (includes performance
measures)
Marketing
Planning



Health and Safety
Freedom of Information
Public Relations
Market
Research
Manager, Information Access and Delivery
Chris Taylor
 Lending Policy  Document Delivery
 Catalogue

Electronic  Management of the Integrated Library System
30
Resource Delivery
 Library System
 Negotiations 
with materials suppliers
Cataloguing
 Collection development policy and implementation
 Materials budgeting
 Acquisitions
 Copyright
 Collection Management
 Warehouses
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Appendix C:
Library Staff
Social
Sciences and
Humanities
Library
Service
Economics
and Business
Library
Librarians
Tanya Ziebell
Senior Library Assistant
Fei Yu
Law Library
Law Librarian
Vivien Nash
Senior Librarian
Clare Cappa
Librarian
Barbara Thorsen
Liza Daley
Nichola Williams
Library Assistant
Scott Hamlett
Library Attendants
Yvonne Darby
Michiru Takizawa
Ricky Towler
Fryer Library
Fryer Librarian
Ros Follett
Librarians
Catherine Leutenegger
Maira Turaids
Joan Keating
Library Assistants
Christine Hale
Carolyn Martin
Margaret Rose
Madonna Sharpe
Technical Officer
Robert Sheehy
Ipswich
Library
Library
Coordinator
Beth Crawter
Librarian
Miranda Newell
Jill Maalsen
Social
Sciences and
Humanities
Library
Manager
Anne Horn
Personal Assistant
Nea Daniels
Team Leaders
Bill Beach
Denise Dryburgh
Senior Librarians
Karen Borchardt
Mark Cryle
Sue Macaulay
Joanne Ritale
Librarians
Kris Abbott/Ann Burns
Jana Atrens
Helen Cooke
Birgit Culloty
Dale Drysdale
John East/ Mary Kenyon
Michael Fagg
Wendy Hoyle/ Wai Wai Lui
Christine McKenna
Louise Rodger
Pam Schindler
Belinda Weaver
Robin Anderson
Rebecca Carter
Karen Crouch
Mandy Fisher
Tracey Matthews
Rosalind Roche
Alison Stewart
Rosemary Wade
Rebecca Ward
Library Assistants
Susan Beckinsale
Olive Borthwick
Mark Burrows
Michelle Casey
Marie-Ange Fauvaux
Kerrie-Ann Fitch
Vanessa Galloway
Julie-Ann Harlow
Jessica Harriden
Solveiga Jankavs
Kevin Kearney
Margaret Keys
Bernadette Lane
Val Lawson
Virginia Reis
Peter Rodighiero
Carl Savage
Penelope Siemon
Ida Thomson
Peter Wade
Amanda Williams
Mila Zincone
Senior Library Attendants
John Brown
David Hayes
Eva Lewandowski/
Karen Power
Margaret Wilhelm
Library Attendants
Emma Collier
Dion Diaz
William Gilbert-
Roberts
Terence Jenkins
Anne Jillett
Nick Kospartov
John Lindenbach
Deirdre Long
Denis MacDermott
Christopher Palmer
Cliff Robinson
Administration Officer
Julie Murray University
Archives
University
Archivist
Eileen Boyldew/
Fiona Sims-Farn
Archivist
Megan Lyneham
Below: Senior Library Assistant, Jill Maalsen, assisting a client at the
Ipswich Library information desk.
31
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Biological
and Health
Sciences
Library
Service
Biological
Sciences
Library
Manager
Heather Todd
Senior Librarian
Irene Sachs
Librarians
Kellie Ashley
Cindy Bukbardis
Sue Curlewis
Greg George
Karen Joc
Margaret Sloan-
McDonald
Larah Seivl-Keevers/
Rosemary McGlashan
Library Assistants
Anke Boewe
Barnaby Casson
Joyce Davies
Vince Saunders
Lynette Wilson
Library Attendants
Tanuya Barker
Petula Clarke
Christian Giffing
Greg Hillcoat
Michael Sullivan
32
Gatton
Library
Manager
Pauline Roberts
Senior Librarians
Viki Carter
Maria Chalmers
Librarian
Louise Ballard
Ann Burstow/
Melanie Hassall
Library Assistants
Judy Anderson
Tricia Bichel
Jennifer Charles
Kathy Nolan
Elizabeth Reaves
Dentistry Library
Librarian
Nicola Foxlee/
Marianne Steentsma
Jann Dowsett
Jenny Taylor
Herston Medical
Library
Senior Librarian
Toni McRae
Librarians
Ruth Foxlee
Andrew Heath
Janice Michel
Judith Turner
Library Assistants
Thelma Campbell
Isabelle Davies
Jennifer Long
Library
Attendants
Vania Vaafusuaga
Dianne Waters
Mater
McAuley Library
Senior Librarian
Jackie Chamberlin
Librarian
Di Thornthwaite
Kaye Cumming
Jenny Hall
Princess
Alexandra
Hospital Library
Senior Librarian
Robyn Spooner
Librarians
Roma Kumar/ Kaye Lasserre
Micheline McDonald
Peter McGinniss/ Suzanne Sweeper
Library Assistant
Brenda Packham
Physical
Sciences and
Engineering
Library
Service
Architecture and
Music Library
Architecture/Music
Librarian
Mary O’Mara
Librarian
Cathy Bauer
Library Assistants
Val Cavanagh
Anne Pattie
Beverley Tuck
Dorothy Hill
Physical
Sciences and
Engineering
Library
Manager
Gulcin Cribb
Senior Librarians
Claire Hill (AVEL)
Marilyn Hughes
Librarians
Cindy Bukbardis
Anne Draper
Diana Guillemin
Jan Sullivan
Nicole Van Kempen
Leith Woodall
Pauline Lister
Lenore Mortimer
Library Assistants
Jacqueline Aberdeen
Gaby Cueva
Dot Gollner
Annette Scott
Library Attendants
Ron Henderling
William Murdock
Damien Ryan
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99
University
Librarian
University
Librarian
Janine Schmidt
Personal Assistant
Cheryl Byrnes
Corporate
Services
Manager
Mary Lyons
Personal Assistant
Suzanne Green
Financial
Services/Special
Projects
Jennifer Croud
Elizabeth Jordan
Accounts Section
Don Smith
Michelle Woods
Facilities
Joan Foote
Fiona Marshall
Publications Coordinator
Suzanne Parker
HR and Staff Development
Joanne Rutherford/
Vanessa Thomas
Judy Ashwin
Information Skills
Deborah Turnbull
Hazel Orr
Noela Yates
Shelving
Coordinator
Richard Purdy
Support Staff
Leona Katzer
Cheryl Swenson
Karen Platz
Mail Centre
Alan Basford
Brian Finniss
Library
Technology
Service
Manager
Michael Manning
Fileserver and Network Librarian
Andrew Bennett
Senior Librarian
Geoffrey Dalton-
Morgan
Staff IT Training
Coordinator
Denise Frost
IT Projects
Librarian
Kingsley Gurney
Database and Web
Access Librarian
Warren Ham
Database
Coordinator
Eric Hornsby
Fileserver
Support Assistant
Justin Desfontaines
Geoff Bartlett
IT Support
Assistants
Karen Dwyer
Janell Lea
Workstation Support Officer
Mark Conlon
Ian Foote
Adam Lee
Craig Mosely
Khanh Tran
Janette Treanor
Above: The Library Management Group, back row from left: Janine
Schmidt, Gulcin Cribb, Michael Manning and Heather Todd; front
row from left: Anne Horn, Chris Taylor and Mary Lyons.
Information
Access and
Delivery
Service
Manager
Chris Taylor
Collection
Development
Librarian
Jocelyn Priddey
Document
Delivery Librarian
Margaret Gauld
Innopac Librarian
Carolyn Jones
Senior Librarian
Dagnija McAuliffe
Librarians
Flora Chiou
Barbara Freeman
Rosemary Meiklejohn
Dell Schramm
Noela Stallard
Helen Stephanos
Penelope Verrall
Sarah Yeates
Senior Document
Delivery Assistant
Helen Cook
Senior Purchasing
Assistant
Wendy Penboss
Kerry Brezac
Weng Christian
Gisela Possin
Michael Stewart
Stephanie Wright
Library Assistants
Helen Bourne
Maria Campbell
Janice Creedon
Linda Cross
Susan Davidson
Julie Drew
Patricia Gollschewski
Barbara Heath
Yvonne Hodkinson
Gina Johnston
Hilary McLachlan
Pauline Napier
Margaret Powell
Julie Pratt
Tanya Preston
Anne Ryan
Anne Smith
Annette Steen
Lesley Tow
Jane Warnick
Carol Wical
Service Support Assistant
Lynn Reid
Clerical Assistants
Irene Bull
Louise Fathers
Sandra Hamlett
Naminda Peiris
Clerk Typist
Jane Maidens
33
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99
Staff Papers
and External
Presentations
Cribb,Gulcin: AVEL: Australasian Virtual Engineering Library. Presentation to EdNa workshop, 23 August 1999, Melbourne.
Cribb, Gulcin and Hill, Claire: AVEL: Australasian Virtual Engineering Library. Presentation
to CSIRO National Library Managers, Brisbane,
20 August 1999.
Cribb, Gulcin and McLeod, Roddy: Round the
World: Australian and South East Asian engineering resources, Ariadne, 19 March 1999.
Croud, Jennifer and Turnbull, Deborah: The
University of Queensland Cybrary: Shortcuts
to Scholarship. Paper presented at Educause in
Australia Conference, Sydney, 18 – 21 April
1999.
Draper, Anne and Woodall, Leith: Changing the
mindset: creating information literate engineers
in Concept, challenge, conundrum: from library
skills to information literacy, Proceedings of the
fourth national information literacy conference
conducted by the University of South Australia
Library and the Australian Library and Information Association Information Literacy Special
Interest Group 3-5 December 1999. University
of South Australia Library, Adelaide, 2000 pp
106-115
East, John: Requiem for the national bibliography? The implications of Internet access to
national library catalogues. Australian Academic and Research Libraries, vol. 30 no. 1 (March
1999), pp 1-10.
Frost, Denise: The Cybrary: Springboard for
Student Learning. Paper presented at AusWeb99,
Fifth Australian World Wide Web Conference,
Southern Cross University, 17-20 April 1999.
Frost, Denise and Schmidt, Janine: Setting our
sites on the Cybrary: Designing a Library web
site which meets customer needs. LASIE Vol. 30
No. 4, December 1999, pp 9-23.
Guillemin, Diana: The Virtual School of Engineering: A link between The University of
Queensland and schools in “Unfolding landscapes in Engineering Education”, Proceedings
of the 11th Australasian Conference on Engineering Education, Adelaide 26-29 September
1999, pp 288-293.
34
Ham, Warren: website for HM345 Teaching
Resources (Course Materials): http://www.
library.uq.edu.au/eres/2000/hm345/ – international winner of Gale Group’s 1999 InfoMarks
competition.
Hill, Claire: AVEL: Australasian Virtual Engineering Library. Presentation to Australian
Council of Engineering Deans, Adelaide,
30 September 1999.
Hill, Claire: Workshops on AVEL: Australasian
Virtual Engineering Library at 11th Australasian
Conference on Engineering Education, Adelaide,
26-29 September 1999.
Hill, Claire: Improving information skills
programs using action research, 4th National
Information Literacy Conference, Adelaide, 3-5
September, pp 139-146.
Hill, Claire, and Woodall, Leith: Developing information literacy skills in first year engineering
students, in “Unfolding Landscapes in Engineering Education” Conference. Proceedings of
the 11th Australasian Conference on Engineering Education, Adelaide, 26-29 September, pp
310-314.
Horn, Anne: Visions, Illusions and Facts: a
reflection on the partnerships between academic
libraries and vendors in the new information
landscape. Paper presented at 1999 and Beyond:
Partnership and Paradigms; Reference and Information Service Section Conference, Sydney, 6-8
September 1999.
Jones, Carolyn: Giving the customers what they
want: a third generation Web Catalogue and
Tools for the electronic sweatshop: using the ILL
module presented at the 7th Innovative User
Group Conference, Oakland, California, April
1999.
Leutenegger, Cathy: “Fryer Library UQP Archive - Appendix”, in UQP: The Writer’s Press:
1948-1998, edited by Munro, Craig, UQ Press,
St Lucia, 1998, pp 303-307.
Manning, Michael: Managing usage statistics
for decision making – the UQL experience. Presented at the CSIRO Information Management
and Technology Conference, Surfers Paradise,
November 1999.
Manning, Michael and Frost, Denise: Sharing
the Power: distributing IT support within the
University of Queensland Library. Presented
at the Annual General Meeting, University of
Queensland Alumni Association, Women’s College, 15 May 1999.
UQL
99
O’Mara, Mary and Abbott, Gordon (Performing
Arts Library, The University of Adelaide): Audio
on the Web: Applications in Academic Music
Libraries. Paper presented at the International
Association of Music Libraries Conference,
Wellington, New Zealand, 18-23 July 1999.
Orr, Hazel: My favourite website: taking subscription databases into Queensland schools.
Article printed in LASIE, June 1999, pp 54-55.
Schmidt, Janine: Tomorrow’s World Today: the
role of the Cybrary Technician. Library Mosaics Vol 10, No. 6 November/December 1999, pp
14-15.
Schmidt, Janine, Bulpitt, Graham (Sheffield
Hallam University, UK) and Sahlin, Gunnar
(Stockholm University, Sweden): New organisational and financial models for academic libraries. Presented at the 65th IFLA Council and
General Conference, Bangkok, Thailand, 20-28
August 1999.
Schmidt, Janine and Cribb, Gulcin: Leading
Lifelong Learning: the Library’s Role. Presented
at the 20th IATUL (International Association of
Technological University Libraries) Conference,
Technical University of Crete, Chania, 17-21
May, 1999.
Schmidt, Janine and Croud, Jennifer: The University of Queensland Library – a case study in
building a culture of continuous improvement.
Paper presented at 3rd Northumbria International Conference on Performance Measurement
in Libraries and Information Services, Northumberland, England, 27-31 August 1999.
Schmidt, Janine, Croud, Jennifer and Turnbull,
Deborah: Cybrary Support for Learning, Teaching and Research at the University of Queensland – the 1998 University of the Year. Presented
at the 24th International Conference in Improving
University Learning and Teaching, Brisbane,
Australia, 5-8 July 1999.
Schmidt, Janine, Croud, Jennifer and Turnbull,
Deborah: “The University of Queensland Cybrary: A Virtual Library in a Wired University”
in Fletcher, Patricia Diamond and Bertot, John
Carlos eds. World Libraries on the Information
Superhighway: Preparing for the Challenges
of the Next Millennium, Idea Group Publishing,
December 1999.
Todd, Heather and Chamberlin, Jackie: Poster
Session, Jointly funded libraries, at the 8th
ASIAN Pacific Special Health and Law Librarians Conference. Strait to the Future, 22-26
August 1999, Hobart.
Awards Received
T
he University Librarian, Janine
Schmidt, was acknowledged for
her work performance in 1999,
and other staff won competitions and
awards.
Janine Schmidt won the Australian Library
and Information Association Library (ALIA)
Manager of the Year award jointly with Susan
McKnight from Deakin University. Chosen
for her vision in transforming the Library
to meet the needs of the future, Janine was
recognised for overseeing many changes
during her time at the University of Queensland which have benefited the Library and its
clients enormously.
Claire Hill was the 1999 winner of the Peake
Prize, a $1000 prize intended to encourage
librarians and archivists new to the profession
to share their ideas and observations on the
challenges of information technology with
colleagues in Australia and overseas. Claire’s
paper was called Building Gateways: a case
study of the Australasian Virtual Engineering
Library.
Jennifer Croud won the Alumni Association’s
Margaret Waugh bursary for Library staff
development and used the funds to visit the
UK to present a paper at the 3rd Northumbrian International Conference on Performance
Management.
Ruth Foxlee of Herston Medical Library entered an ALIA competition mid-year and won
a place at the Specials and Law Librarians’
Conference at Hobart in September.
The Duhig Library Building also received an
award. Wilson Architects received an Interior
Award: Highly Commended for the Duhig
Library Upgrade in the 1999 Royal Australian
Institute of Architects Association (Queensland) Architectural Awards.
Above: Claire
Hill, Peake Prize
winner. Below
left: Janine
Schmidt (right)
receiving the
ALIA Library
Manager of the
Year Award from
Professor Mairead
Brown, ALIA VicePresident.
35
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99
Staff on
Committees
External to The
Library
Key to
Abbreviations
ABN:
Australian
Bibliographic
Network
ACCESS:
Architects,
Construction
and Consulting
Specialist Services
ACLIS:
Australian Council
of Library and
Information Science
ALIA:
Australian Library
Institute of Australia
AVEL:
Australasian Virtual
Engineering Library
CAUL:
Council of
Australian
University Librarians
CJK:
Chinese/Japanese/
Korean
DHPSE:
Dorothy Hill
Physical Sciences
and Engineering
Library
EPSA:
Faculty of
Engineering,
Physical Sciences
and Architecture
36
Kellie Ashley was a member of the Agrigate
Reference Group and the Agrigate IT Group.
Andrew Bennett was a member of the UQ
Ipswich Information Technology Working
Party.
Cindy Bukbardis was the Student Volunteer
Coordinator for the Queensland Library Promotion Council Committee.
Clare Cappa was a member of the:
 Executive Committee of the Australian Law Librarians Group (ALLG) Queensland;
 WebLaw Group (a cooperative web legal indexing project); and
 UQ’s Law Teaching and Learning Committee.
She was also a representative on the Law
Curriculum Review Committee.
Maria Chalmers was a member of the Nyamul Child Care Centre Board of Management, Gatton campus; and the Gender Equity
Network.
Jackie Chamberlin was a member of the
Mater Hospital’s Health Promotion Workgroup.
Helen Cook was a member of the Queensland
ABN Interlibrary Loans Users Group.
Beth Crawter was a member of UQ Ipswich’s:
 Program Directors’ Committee;
 Orientation Week Planning Committee;
 Marketing Committee; and
 IT Infrastructure Working Party.
Gulcin Cribb was a member of the:
 EPSA Faculty Board;
 Teaching and Learning Committee of the EPSA Faculty;
 ACCESS;
 AVEL Brisbane Group; and the
 IATUL Conference Program Committee.
She also represented the University Librarian
on the Academic Board’s Postgraduate Studies Committee.
Jennifer Croud was a member of QULOC’s
Quality Assurance Reference Group.
Mark Cryle was a member of the University’s
Cross Cultural Awareness Working Party.
Ros Follett was Treasurer of the Bibliographical Society of Australia and New Zealand and
a member of the organising committee of the
Bibliographical Society of Australia and New
Zealand Conference.
Joan Foote represented the Library on the
University’s:
 Occupational Health and Safety Council;
 Princess Alexandra Hospital
Development Committee; and
 UQ Ipswich campus Project Control Group.
She was also a member of the Academic
Services Workplace Health and Safety Committee and the Department of Employment,
Training and Industrial Relations Workplace
Health and Safety Guidelines for Libraries
Working Party.
Nicola Foxlee was a member of the:
 GMC Foundation Committee;
 GMC Education Committee;
 Dentistry Library Advisory
Committee*; and the
 Dentistry Board of Studies*.
Ruth Foxlee was a member of the ALIA University, College and Research Library Section
(UCRLS) Queensland Committee and the
Herston Nurses Resource Committee.
Margaret Gauld was a member of the:
 Public Access to Library Services Working Party;
 Queensland Australian Bibliographic Network Interlibrary Loan Users Group; and
 QULOC Document Delivery Working Party.
She also attended the meetings of QSKILL
(Queensland Special Interest Group Kinetica
and Interlibrary Loans).
Claire Hill was the regional coordinator for
Quill, ALIA Queensland branch newsletter.
Anne Horn was a member of the:
UQL
99
 Faculty of Arts Board;
 Faculty of Social and Behavioural Sciences Board;
 Faculty of Business, Economics and law 
Board; and
Board of Studies for the Bachelor of Arts.
Wendy Hoyle was Secretary of the ALIA
UCRLS.
Carolyn Jones was a member of the:
 National CJK Consortium User Group;
 University’s Student 2000 Implementa-
tion Coordinator’s Committee; and
 Executive Committee, Australasian Innopac User Group.
Mary Lyons was a member of the University’s:
 Committee Against Racism;
 Information Technology Staff Training Working Party;
 “On Call Allowance” Working Party; and
 Marketing Committee.
She was also convenor of the QULOC Staffing Issues Working Party.
Michael Manning was a member of the
QULOC Networking Working Party and the
ACLIS Automation Subcommittee.
Toni McRae was a member of the:
 Herston Advisory Committee;
 Herston Collection Development Team;
 Marks-Hirschfeld Medical Museum Committee; and the
 Otto Hirschfeld Memorial Fund.
Mary O’Mara represented the University
Librarian on the University of Queensland
Board of Studies in Music.
Jocelyn Priddey was a member of the UQ
Working Party on Collection Development.
Pauline Roberts was a member of the:
 Faculty of Natural Resources, Agriculture and Veterinary Sciences (NRAVS)
Faculty Board;
 Faculty of NRAVS Teaching and Learning Quality Committee; and
 Faculty of NRAVS Board of Studies.
Joanne Rutherford was a member of the
QULOC Staffing Issues Working Group.
Janine Schmidt was a member of the Academic Board and its committees:
 Teaching and Learning;
 Research; and
 Library.
She was a member of the University’s
Information Technology and Services Policy
and Planning Committee and AskIT Advisory Committee; as well as being part of the
following Library Management/Advisory
Committees: PAH, HML, Mater McAuley,
DHPSE, Biological Sciences, Law, Dentistry,
Economics and Business and Social Sciences
and Humanities. Mrs Schmidt was also Patron of the UQ Secretaries’ Association.
Outside the University, she was a member of the:
 JANUS Steering Committee;
 Australian Libraries Collections Taskforce;
 Access to French Based Research Resources Steering Committee;
 EdNA Higher Education Advisory Group;
 QULOC; and
 CAUL.
Robyn Spooner was a member of the:
 Diamantina Health Care Museum Association Inc.;
 University Library Nursing Librarians’ Liaison Committee; and the
 Princess Alexandra Hospital Redevelop-
ment Committee.
Chris Taylor was a member of the UQ Working Party on Collection Development and the
Australian Committee on Cataloguing.
Heather Todd was a member of the:
 QULOC Cooperative Resources Working Party,
 Agrigate Reference Group,
 Faculty of Biological and Chemical Sciences Faculty Board,
 Faculty of Health Sciences Faculty Board,
 Faculty of Natural Resources, Agriculture and Veterinary Sciences Faculty Board,
 Graduate School of Medicine Board of Studies, and
 University of Queensland/Department
of Health Working Party on Library Services.
Deborah Turnbull was a member of the:
 UQ Teaching and Learning Committee;
 QULOC Information Skills Working Group; and
 UQ Schools Liaison and Events Committee.
GMC:
Graduate Medical
Course
HML:
Herston Medical
Library
IATUL:
International
Association of
Technological
University Libraries
NRAVS:
Natural Resources,
Agriculture and
Veterinary Sciences
PAH:
Princess Alexandra
Hospital
QULOC: Queensland
Universities
Libraries Office of
Cooperation
UCRLS:
University College
and Research
Libraries Section
UQ:
University of
Queensland
* Marianne Steentsma was on these
committees prior to
her
retirement.
37
UQL
99
Staff Training
L
ibrary staff members are highly
skilled and continued to develop
new skills and maintain an awareness of current trends and developments
by attending conferences, seminars,
workshops and training courses. Significant conferences included:
The Library
provided
professional
placements
for 14 Library
Science students
from Charles
Sturt University,
Queensland
University of
Technology and
Edith Cowan
University.
ARLIS/ANZ Conference, “Beyond the Future”
ATEM Conference (NZ)
Australian Society of Archivists ‘99 Conference
AusWeb 99 (Ballina, NSW)
CAUDIT-EDUCAUSE Institute 1999 (Salamander,
NSW)
EDUCAUSE Conference ‘99 (Sydney)
8th Asia Pacific Specials, Health and Law Librarians’ Conference (Hobart)
11th Australian Conference on Engineering Education (Adelaide)
4th International Information Literacy Conference
(Adelaide)
IAML International Conference (Wellington, NZ)
National Scholarly Communications Forum (Sydney)
RAISS - 1999 Conference (Sydney)
13th National Cataloguing Conference
20th IATUL 1999 Conference (Crete, Greece)
Staff also attended useful and informative
seminars, workshops and courses:
AFBRR Communication Conference (Canberra)
AIMA 2100/ 2200/ 2300
AQC Winners Breakfast and Award Seminar
Archives at Risk—Indigenous Issues
ASU - Introductory Delegates Course
ASU Higher Education Conference
Bargaining Into 2000
Brainshare ‘99 Australia (Sydney)
Copyright Futures
Cybeat: Digital Distribution and the Digital
Revolution
Dialog Intranet Toolkit
DSTC XML Training
Effective Courses/Effective Teaching at University
Enterprise Bargaining
Exhibition Practices
Flexible Delivery and the Role of the Library
GST Seminar
How to write a webpage using MS FrontPage
Human Resources Practices Day
Impact of Minister’s Portfolio on yourBusiness
Improving University Teaching
Information Industries Branch Launch of C&I
Strategic Plan
Information Online and On Disc (Sydney)
Information Supermarket ‘99
Infotracs Infomarks
International Association of Law Librarianship
(Melbourne)
Kinetica Web and Document Delivery
Kinetica Web Training
Law via the Internet (Sydney)
Learning to Learn Workshop (Ashmore, Qld)
38
Licensing Negotiations for Electronic Information
Managing Education for Healthcare Providers
Managing Ourselves in the Workplace
Managing Upwards
Microsoft Terminal Server and Metaframe Cert.
Negotiating Licences for Digital Information Workshop
Performance Coaching for Managers and Supervisors
Performance Measurement in Libraries (Newcastle)
Staff Management Issues for General Staff/ Senior
Managers
Symposium on Scholarship, Intellectual Ownership/Law (Sydney)
Towards Middle Management
Websites - Copyright Seminar
Workplace Health Promotion
Writing and Editing Corporate Documents
Y2K Information Disclosure Bill 1999
The following University of Queensland
Training courses were attended by staff:
Ariel—Tips and Tricks for Practitioners
Cross Cultural Awareness
Customer Service - Communicating with Customers Customer Service: Managing a Difficult
Situation
Designing for Flexible Learning
Evaluating Flexible Learning
Financial Management
Financial Systems
Finding Resources on the Internet
First Aid
Forming and Sustaining Effective Teams
Industrial Relations Issues for Management
Introduction to Assessment
Introduction to Excel
Making the Right Delivery Choice for Flexible
Learning
Management of Workgroups
Managing Noise in the Workplace
Microsoft Access: Introductory and Stage II
Occupational Health and Safety Accident Investigation Workshop
Performance Review Skills
Performance Review Workshop for Supervisors of
General Staff
Positive Work Practices
Surfing the Cybrary
Train the Trainer
UQ Innovations in Flexible Delivery
Using the Web for Teaching
Vice-Chancellor’s Workshop for Departmental
Heads
Workplace Health and Safety—Module 5
Workplace Health and Safety Officer Training
Workplace Health and Safety Reps Training
The Human Resources and Staff Development Coordinator coordinated and provided
a number of training sessions, principally
for induction purposes. She also coordinated
the very successful Future Focus sessions
(see page 24) and several Business Planning
workshops.
The Staff Information Technology Training
Coordinator conducted training for 407 staff
in a variety of computer related skills.
UQL
99
Appendix D: Gifts
and Bequests
T
he Library was honoured to
receive many donations to the
collections during the year.
Community and Past Graduates
Mr Les Albert, Council of Hungarian Associations
in Queensland
Dr Frank Armer, Toorak, Victoria
Australian Newspaper History Group
Mr Geoff Blackburn, Glen Forrest, WA
Ms Muriel Brough, Enoggera
Mr Graeme Bullock, Sugar Research Institute,
Mackay
Mr Robert Butler, Australian Dental Association
Inc.
Venerable Master Ching Kung, Amitabha Buddhist
Association of Australia
Dr Robin Cooke, Wesley Medical Centre
Mr Bryan Coxhead, Queensland Department of
Mines and Energy
Dr Jim Derbyshire, Barrack Heights, NSW
Dr R. D. Ekers, Australia Telescope National Facility
The Ambassador, Embassy of the People’s Republic
of China
Mr John Emery, Toowong
Epilepsy Queensland
Mr Eric Ewald, Industrial Registrar’s Office
Mr Allan Fazldeen, The Creche and Kindergarten
Association, Queensland
Mr Ray Gietzelt, The Lionel Murphy Foundation
Ms Colleen Glasser, Texas Historical Society, Qld
Mr Bob Gowing, Broadway, NSW
Ms Carrol Helander, Morningside
Heritage Collections Council
Prof Lawrence Hirst, Princess Alexandra Hospital
Mr Peter Howard, Turramurra, NSW
Mr Dominic Howarth, CMTE, Kenmore
Dr Colin Hunt, National Research Institute, PNG
Mr Stuart Jarman, Nundah
Jessie Street National Women’s Library
Dr Ros Kidd, Redcliffe
Mr Andrew Knight, Kardinya, WA
Mr Robert Lachowicz, Griffith University
Mr Colin Laing, Bellbowrie
Mr Alex Lanning, New Zealand Training Centre
Law Faculty, National University of Singapore
Mrs Trish Lawlor, Virginia
Ms Marilyn Longmuir, Kenmore
Ms Patricia Lunneborg, Highgate Hill
Mr Steve Mackie, Petroleum Exploration Society of
Australia
Mr Johnny Maria, Toowoomba
Mr Adam May, North Fitzroy, Victoria
Mr James McHenry, SGI Australia
Mr Mark Moran, Edge Hill
New Zealand Training Authority
Ms Jan O’Keefe, CRC for Tropical Rainforest Ecology and Management
Peter Pal Library Supplies, Slacks Creek
Port of Brisbane Corporation
Dr Judy Powell, Environmental Protection Agency
Associate Prof Alex Radloff, Curtin University of
Technology, WA
Mr John Redmayne, NZ University of Canterbury
Mr Mick Rogers, Coasts and Ports ‘99, WA
Dr Durr-e-Sabih, Nishtar Hospital Multan, Pakistan
Ms Libby Sara, Brisbane Ethnic Music & Arts
Centre Inc.
Ms Jakucho Setouchi, Tokyo, Japan
Mr John Shipp, University of Sydney, NSW
Soka Gakkai International Australia, Annerley
Dr Dirk Spennemann, Charles Sturt University,
NSW
Mr Michael Styrie, St Lucia
The Taiko Hirahayashi Foundation, Japan
Mr Peter Thompson, Queensland Department of
Natural Resources
Ms Sue Tongue, Australian Institute of Administrative Law Inc., Canberra, ACT
Mr Mark Tostevin, Port Willunga, SA
Victorian Department of Treasury and Finance
Prof Allan Whitfield, Swinburne University of
Technology, Victoria
Prof Ian Wilkey, Royal Brisbane Hospital
Dr Conrad Young, Jamboree Heights
University of Queensland Staff
Prof Philip Almond, Department of Art History
Prof Adrian Ashman, Fred and Eleanor Schonell
Special Education Research Centre
Dr Keith Atkinson, Romance Languages Department
Mr Arifin Bakti, School of Land and Food
Dr Andrew Bonnell, History Department
Mr Daryl Buckley, School of Music
Dr Rex Butler, Art History Department
Mr Michael Carden, Studies in Religion Department
Dr Hubert Chanson, Department of Civil Engineering
Dr Michele Clark, Department of Social and Preventive Medicine
Prof W. S. Egerton, Postgraduate Medical Education
Prof Jeremy Jass, Pathology Department
Mr Peter Jull, Department of Government
Prof John Knight, Graduate School of Education
Prof Michael Lattke, Studies in Religion Department
Ms Jan Massey, Office of Research and Postgraduate Studies
Associate Prof Clive Moore, History Department
Dr Yuriko Nagata, Asian Languages and Studies
Department
The Neely Family, c/- Department of Surgery
Dr Peter O’Donoghue, Department of Microbiology and Parasitology
Prof John Pearn, Department of Pediatrics and
Child Health
Associate Prof Victor Rudolph, Chemical Engineering Department
Dr Martin Stuart-Fox, History Department
Dr Derek Wright, English Department
UQ Graduate School
Above: Janine
Schmidt, University
Librarian (right),
with Venerable
Master Ching
Kung from the
Amithaba Buddhist
Association who
donated a 160volume set of the
Chinese Buddhist
canon.
39
UQL
99
Appendix E:
Visitors
A
s has been customary for several
years, the Library was honoured
to receive many visitors from all
over the world in 1999. The following
were just some who came:
Greg Anderson, University of Newcastle
Alumni Association representatives
Amitabha Buddhist Association monks
Australian Government Publishing Service
staff
ALIA Library Technicians
Carolyn Beaty, Information Access Corporation
Peter Botsman, Brisbane Institute
Terry Bulmer, Thiess International
Tony Cargnelutti, University of NSW
Flora Chan, Australian National University
Debra Contala, State Library of South Australia
Janet Copsey, University of Auckland, NZ
CURL (Committee of University Research
Librarians) members, UK
Richard d’Avigdor, University of NSW
Philomena Davies, Auckland Institute of
Technology, NZ
Deakin University Library Technical Services
staff
Peter Donoughue, John Wiley and Sons
Liz Duhs, Open Polytechnic, NZ
Michael Evans, Australian National University
Below: Members of the Hayes family who came to view the Hayes
Collection bequeathed to the Fryer Library.
40
Christel Freeman, State Library of South
Australia
Mark Garlinghouse, Institute for Scientific
Information
Earle Gow, LaTrobe University
Jim Graham and Craig Grimison, Australian
Catholic University
Ann Hall, Fairfield City Library, New South
Wales
Hayes Family members
Arnold Hirshon, Nelinet, USA
Chooi Hon Ho, Monash University Library
Leanne Howard, University of Melbourne
Rosanne Jatania, University of Waikato, NZ
Jerusalem College of Technology visitors
Niki Kallenberger, State Library of NSW
Karen Kealy, University of Melbourne
Sue Lewis, State Library of South Australia
Veronica Lunn, Library Consultant
Mahidol University, Thailand, visitors
Prasit and Dr Wanwadee Malumpong, Rajabhat Institute, Chiang Mai, Thailand
Laura Maquignaz and Jenny Cameron, Victoria University of Technology
Felicity McGregor, University of Wollongong
Associate Prof Peter McTigue, University of
Melbourne
Stella Mittelbach, Infotrieve, USA
OCLC/DA Delegation, USA
Dr Manop Pasitwilaitham and Mrs Suthep
Pongsriwat, Rajabhat Institute, Chiangrai,
Thailand
Prof Christine Pawley, Madison USA
Queensland Health staff
Queensland Supreme Court library staff
Dr Mohd. Yahya Nordin, Dr Syed Sheikh
Almashoor, Zita Mohd Fahmi, Najmi Hj.
Mohd. Noor, Siti Zaharah Mat Akib, Dr Ariff
Kassim, Zainal Abidin Mohd. Idris and Abdul
Rashid Ahmad, Malaysian National Accreditation Board
Lynn Regan, Baulkham Hills Public Library
Mark Schregardus, Ovid
John Shipp, University of Sydney
State Library of Queensland group
Deb Stumm, State Library of NSW
Stephen Trefry, University of Western Australia
Chris Tyzack and Paul Buchanan, Blackwell
Book Services, UK
University of Otago, NZ, Library visitors
Gayle Villaume, DA
Imeri Waibuca, Fiji School of Medicine
Eric Wainwright, James Cook University
Ann Wilson, University of Northern Territory
Ding Yuqui, Ivy Mok and Gu Jin, Chinese
Ministry of Education.

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