the boost mobile
THE BOOST MOB
> Mobile credit
> Topping up
> Photo & Picture Messaging
> Video Messaging
> Video Clips
> Push 2 Talk
> Mobile Chat
IT YOUR WAY
Wallpapers & Screensavers
> What is it? How do I get it?
> The latest news on your mobile
> Email on your mobile
TERMS & CONDITIONS
> OK, so it might look a bit boring,
but you should take a look anyway
WANT TO KNOW WHAT BEING HOOKED UP TO BOOST
IS ALL ABOUT? TAKE A LOOK AT THIS GUIDE.
IT S GOT EVERYTHING YOU NEED TO KNOW ABOUT
GETTING SET UP AND SORTED WITH THE
, BASICS, AS WELL
S XTRA SERVICES
THAT LL HELP YOU GET THE MOST OUT OF YOUR MOBILE.
IT COSTS TO MAKE CALLS, SEND TEXTS OR USE THE
BOOST SERVICES, SO YOU NEED TO HAVE CREDIT
(MONEY) ON YOUR mobile. THE AMOUNT
, OF CREDIT
YOU HAVE IS CALLED YOUR ‘BALANCE .
THE BOOST MOBILE GUIDE CREDIT ON YOUR MOBILE PAGE 03
When you’ve got lots of credit, you’ll be able to talk and text a lot and use Boost services, like ringtones and
games. When your balance gets a bit
low, you might only be able to make
short calls in off peak times.
And if you’ve got no credit left on your mobile,
no worries. When you need to ‘top up’ your
credit, there are heaps of ways you can do it (see page 4).
Checking your balance
To check how much credit you’ve got on your
mobile, dial * 333. You’ll get up-to-date info on
your balance and how many texts you’ve sent.
It’s totally free and you can call anytime.
You can also check your balance from a landline
phone – just call 0800 32 32 32 and follow the instructions.
How: Find out your balance and how many texts
you’ve sent by dialling * 333 from your mobile.
THE BOOST MOBILE GUIDE TOPPING UP PAGE 04
IF THE BALANCE ON YOUR MOBILE IS RUNNING A LITTLE LOW, YOU CAN
TOP IT UP WHENEVER YOU WANT. THERE ARE LOADS OF DIFFERENT
WAYS YOU CAN TOP UP WITH BOOST MOBILE, AND YOU CAN USE
THE CREDIT STRAIGHT AWAY.
Prepaid cards are an easy way to top up your
credit, and you can get them from most dairies,
petrol stations, Star Marts and supermarkets. All you need to do is:
1. Choose the Prepaid card you want ($10, $20, $30 or for high rollers $50).
2. Scratch off the silver panel to reveal the code underneath.
3. Dial 0800 32 32 32 from your Boost Mobile.
4. Press 1 to top up your account.
5. Follow the instructions, enter the code on your card, and you’re done.
If you’ve got an ASB bank account, mTopupTM is
a fast way to top up your mobile. Once it’s been
set up, all you need to do is text the word ‘TOPUP’
and your password to 3381 from your Boost
Mobile and you’ll get an instant $20 credit
straight from your nominated bank account.
Easy as. To set up mTopup™, just call 0800
mPayment (0800 672 963).
ATM top ups
If you’ve got an ASB, ANZ or Westpac bank
account, you can top up your mobile using any
of their ATMs, anytime. Here’s what you do:
THE BOOST MOBILE GUIDE TOPPING UP PAGE 05
Put in your card and your PIN as usual.
Go to ‘Other Services’.
Choose ‘Telecom Products’.
Select ‘Telecom Prepaid Top Up Voucher’
then choose how much you’d like to top up.
The credit will come straight out of your
bank account like a normal ATM withdrawal.
5. The ATM will give you a voucher (like a
regular account statement) with a ‘Recharge
Number’ on it.
6. Call 0800 32 32 32 from your Boost Mobile,
follow the recharge instructions and you’re
ready to go.
If you’ve got access to the internet and a credit
card, topping up online is a great option. What you do is:
1. Go to boostmobile.co.nz/topup
2. Choose how much you want to top up
($20, $35 or $50).
3. Enter your credit card details and click
Submit. You’ll be emailed a 12 digit Boost
Mobile Prepaid number.
4. Call 0800 32 32 32 from your Boost Mobile.
5. Follow the instructions, enter the 12 digit
number and you’ll be topped up straight away.
On your mobile
To top up anytime from your Boost Mobile, all
you need is a credit card (Visa, MasterCard or
Bankcard). Here’s how:
1. Dial 0800 32 32 32 from your Boost Mobile.
2. Press 1 to top up your account.
3. Press 3 for a credit card top up – there’s a
$10 minimum, but after that, you can top up however much you want.
4. Follow the voice instructions and you’re done.
HOOK UP FAST WITH A PHONE CALL! REMEMBER TO INCLUDE
THE PREFIX E.G. 027 WHEN MAKING CALLS TO ANOTHER
MOBILE. CALLS TO 111 (EMERGENCY SERVICES), * 333 AND
ALL 0800 CALLS ARE FREE.
THE BOOST MOBILE GUIDE CALLING PAGE 07
IF YOU MISS A CALL
When your mobile is switched off, or at the bottom of your bag or it’s too noisy to hear it ring, you might miss a call. That’s why every
Boost Mobile comes with Voicemail.
It means people can leave a message on your
phone, and when they hang up, an icon on your
mobile’s screen will let you know you’ve got a
new message. To listen to your messages, just dial 083210 from your Boost Mobile.
THE BOOST MOBILE GUIDE TEXTING PAGE 08
IF YOU VE ONLY
, GOT A SHORT MESSAGE, IF YOU RE TO0 BUSY TO
, OR IF IT S TOO NOISY TO MAKE A CALL, SEND A TEXT INSTEAD.
IT S A FAST, CHEAP WAY TO CHAT OR HOOK UP.
You can send texts of up to 160 characters to
all 027, 021 and 029 mobiles. And if you want to add a sound and images, try Picture, Photo or Video Messaging.
HOW: Texting is available on all Boost Mobiles. To find out how to send a text message refer to the Quick Start Guide that comes with your mobile.
TEXTIONARY (Your guide to text shortcuts)
Anytime, Anyplace, Anywhere
See You Later
Did You Know
Face To Face
Got To Go
Long Time No See
Parents Are Watching
Please Text Back
Are You OK
Too Much Information
Talk To You Later
Photo & Picture Messaging
THE BOOST MOBILE GUIDE PHOTO & PICTURE MESSAGING PAGE 09
WHEN YOU VE GOT ,A BOOST MOBILE, YOU CAN ALWAYS TELL OTHER
PEOPLE WHAT YOU RE UP TO, BUT WITH PHOTO MESSAGING, YOU CAN
SHOW THEM AS WELL!
Photo Messaging means that wherever you’re at
– the beach, a concert, a party – you can use the
camera in your mobile to take a snap, then add
text and sounds, and share it with your friends.
You can send your Photo Messages to:
> other Boost Mobile, Telecom 027 or 021/029
Photo Messaging capable mobiles
> anyone with an email address, anywhere in the world (just enter an email address
instead of a phone number) or
> any text capable Boost Mobile, Telecom Mobile or 021/029 mobile which doesn’t
support Photo Messaging. The person will get a text telling them how to view their Photo Message on the web at boostmobile.co.nz/photomessaging
HOW: To start Photo Messaging all you need is a
phone with a built-in camera.
To view the latest camera mobile, or see how to
send a Photo Message check out the interactive
demo at boostmobile.co.nz/phones
Can’t get the photo right? With picture messaging
you can purchase a picture from a selection of
images on Xtra Mobile, add them to your text
and send them on, all from your Boost Mobile.
For more info, check out boostmobile.co.nz/
HOW: Access picture messaging on your phone
through the WAP menu, select messaging,
Picture Messaging and then follow the prompts.
THE BOOST MOBILE GUIDE VIDEO MESSAGING PAGE 10
CAPTURE THOSE GREAT MOMENTS WITH VIDEO ON YOUR MOBILE.
lights, CAMERA, ACTION.
Use Video Messaging to view, store and share
what you’ve shot using your Video Messaging
capable Boost Mobile.
Depending on the options you have available on your mobile, you can:
> save your video on your mobile
> store it on the Personal Online Gallery
> send it to any email address in the world, or
> send it to other Boost or Telecom Video
Messaging capable mobiles.
Share the fun!
How: See your Quick Start Guide for steps specific to your mobile or visit boostmobile.
co.nz/videomessaging for more information.
THE BOOST MOBILE GUIDE VIDEO CLIPS PAGE 11
Experience a new world of entertainment and information
with T3G Video Clips.
Make the most of every moment with Video
Clips of daily news, weather and sport plus the
latest in music, movies, entertainment and more
in full colour with vivid sound streamed direct to your Boost Mobile.
How: If you have a Video Clips capable mobile,
you can automatically access Video Clips from
your mobile’s main menu.
1. Press Menu and select Media Player.
2. Select from the Video Clips available.
3. Use the up & down button to select a Video Clip.
4. After a couple of seconds, the Clip will start playing.
5. Use your navigation keys to play, stop and go forward or backwards.
6. Press the side bar to increase or decrease the volume.
For details on Video Clip capable mobiles, visit boostmobile.co.nz/phones
PUSH 2 TALK (P2T )
THE BOOST MOBILE GUIDE PUSH 2 TALK PAGE 12
Push 2 Talk turns your boost mobile into a walkie-talkie.
at the push of a button, you can talk to one or up to five
other push 2 talk users at the same time.
1. Sign up for the service and enable P2T® on your P2T® capable mobile by going to
2. Enable your P2T® capable mobile to work
like a walkie-talkie by following the
instructions that came with your mobile.
3. Add your buddies to your P2T® contacts lists
(they too must be 027 P2T® subscribers).
4. Press the P2T® button on the side of your
mobile, select who you wish to talk to, and
press the P2T® button again.
Within seconds you’ll be automatically
connected to your mates mobile – with no dialling.
THE BOOST MOBILE GUIDE SHOUTTM PAGE 13
If you run out of money on your mobile and
you need to make a call, get someone at home
to SHOUTTM you the call.
SHOUTTM lets you phone a Telecom landline or
Telecom mobile on a monthly plan free from
your Boost Mobile.
So now, if there’s no money left on your Boost
Mobile or you’ve lost your phone and need to
use someone else’s, you can still ring a friend,
your family or your flatmates.
If you’re a parent, and your children’s Boost
Mobile runs out, SHOUTTM means they can still ring you for help when they need to.
You call. They pay.
SHOUT™ is simple to use, and available to
anyone with a Boost Mobile:
1. Phone * SHOUT.
2. Dial the number you need to ring and say
3. The person you’ve called will be asked to
accept the call.
4. When they do, you can talk with them.
5. The Telecom account where the call is
accepted will be charged at the special
SHOUT™ rate, so it doesn’t come off your
To find out more about SHOUT™, visit boostmobile.co.nz/shout
THE BOOST MOBILE GUIDE MOBILE CHAT PAGE 14
IF YOU LIKE CHAT ROOMS, YOU LL LOVE MOBILE CHAT. WITH MOBILE
CHAT, YOU CAN CHAT ANYTIME, AND ALL YOU NEED IS YOUR
With seven chat rooms to choose from you can have a party on your mobile.
For info on the different mobile chat rooms, just look under the Messaging section in your
How: Access mobile chat on your phone
through the WAP menu, select messaging then
chat. Enter a nickname, choose a chat room,
then to start chatting, you just start texting. Your message will come up in the chat room for everyone to see.
Chat services are recommended for over 16s
only. Never give out your name or contact
details in any chat room. Please chat responsibly.
THE BOOST MOBILE GUIDE MOBILE CHAT PAGE 15
Being with Boost Mobile not only means you get the best
value texting deals around, it also gives you access to a
whole heap OF deals – free stuff, special deals and discounts
on the all the things you need!!!
THE BOOST MOBILE GUIDE SWEET STUFF PAGE 17 PAGE 17
How do I get the deals?
Visit boostmobile.co.nz and check out the latest
offers from our partners – once you know which
one you wanna take advantage of, text the code
to 4545 from your Boost Mobile. Best of all, text
messages to 4545 are FREE!!
You will receive an offer on your phone – take that offer to the relevant partner and show
it to the staff to redeem it. You can use the offer
as many times as you like until it expires.
What are the deals?
You can check out the latest Sweet Stuff offers
for FREE by texting MENU to 4545 – we’ll send
you an updated menu list of current offers – or
go to boostmobile.co.nz
Monthly Prize Draw!!!
Every time you text in to 4545 to hook up a
Sweet Stuff offer, we will put you in the draw for the Sweet Stuff Monthly Prize. Prizes might
be a mobile, free air time credit, merchandise or anything else that we can get our hands on
that we think you need.
When you hook up with boost mobile, you get more than
just a mobile and a plan. you also get access to some
of the hottest mobile serviceS around.
THE BOOST MOBILE GUIDE DO IT YOUR WAY PAGE 19
THE BOOST MOBILE GUIDE CALLER TUNES PAGE 20
NO MORE BORING BRRRING BRRRING. GIVE YOUR CALLERS
SOMETHING COOL TO LISTEN TO NEXT TIME THEY RING YOU, WITH
BOOST MOBILE CALLER TUNES.
Caller Tunes change the ringing tone on your
mobile so that when your mates call you they’ll
hear a song or sound (over the standard “brrring”
“brrring”) while they’re waiting for you to rip
yourself away from whatever you’re doing and
answer the phone. There’s hundreds of Caller
Tunes to choose from so you can make sure your
mobile and it’s sounds are always unique to you.
Caller Tunes have been made even better with
new features. You can still choose a Caller Tune
for all Callers as before plus now you can set up:
> Individual Caller Tunes which play for a
specified caller. You can assign these for up to
10 different people.
> Special Day Caller Tunes for individuals or
for all callers which play for just 24 hours so
you can celebrate whatever special day it is.
Perfect for you to celebrate birthdays or
anniversaries for that special someone.
How: It’s easy to get a Caller Tune using your Boost Mobile’s WAP menu on your mobile.
You can browse by category or search for a
Caller Tune, then follow the easy steps opposite
to set it up. Go to boostmobile.co.nz/callertunes
for more information.
THE BOOST MOBILE GUIDE CALLER TUNES PAGE 21
how to get them
Caller Tune – All Callers
From your Boost Mobile’s WAP menu, select
‘Caller Tunes’ (listed under Music & Tones on the
main menu), find the tune you like and follow
Individual Caller Tunes
From your Boost Mobile’s WAP menu, select
‘Caller Tunes’ (listed under Music & Tones on the
main menu), then ‘Set Individual Tunes’ and
Special Day Caller Tunes – Individual
From your Boost Mobile’s WAP menu, select
‘Caller Tunes’(listed under Music & Tones on the
main menu), then ‘Set Special Day Tunes’ and
Special Day Caller Tunes – All Callers
From your Boost Mobile’s WAP menu, select
‘Caller Tunes’(listed under Music & Tones on the
main menu), then ‘Set Special Day Tunes’ and
CALLER TUNES cont...
THE BOOST MOBILE GUIDE CALLER TUNES PAGE 22
check it out!
For more info
Get our Yeah, Baby, Yeah impersonation Caller
Tune by texting 10447 to 8863.
Note: All Caller and Individual Caller Tunes cost
$3.50 each Special Day Tunes cost $2.50 each
every time you set them up.
> Visit boostmobile.co.nz/callertunes to
preview the Caller Tunes available, call us free
on * 123 from your Boost mobile or visit
your nearest Telecom store.
> You can set a Special Day Caller Tune up to
30 days prior to the date you want it to play.
> You can also set up Caller Tunes via text. For
instructions go to boostmobile.co.nz from
THE BOOST MOBILE GUIDE SONG ID PAGE 23
EVER WANTED TO KNOW THE NAME OF THAT SONG YOU KEEP HEARING,
OR WHO THE ARTIST IS? SONG ID IS A FAST, COOL WAY TO IDENTIFY A
SONG OR MUSIC TRACK USING YOUR BOOST MOBILE.
Song ID can check the song or music track you record against a massive database of tracks. Once it finds a match it sends you a text with the name of the track and the artist.
The database contains over 2.6 million tracks –
updated daily – and includes most genres of pre-recorded music* (except vinyl and classical).
So you can be sure that with Boost Mobile and
Song ID you will always be in the know.
How: When you hear LOUD music anywhere, in
the car, on the radio, at the movies or in a shop.
1. Hold your mobile near the music source.
2. Press * 7664.
3. Song ID will tag the song and then
automatically end the call after 30 seconds.
4. You will receive a text message with the
name of the track and artist.
*Song ID is not able to identify live music.
Song ID is available on all Boost Mobiles, but won’t work if your mobile has Number Withhold
enabled. There is no charge for unsuccessful tags.
THE BOOST MOBILE GUIDE RINGTONES PAGE 24
WHETHER YOU WANT YOUR mobile
, TO RING WITH A HIP HOP BEAT,
A ROCK RIFF OR A TV THEME, WE VE GOT A RINGTONE TO MATCH
YOUR MUSICAL STYLE.
Our ringtone library has hundreds of tunes to
choose from. We’re always adding new ones, and
we’ve even got an NZ Top 40 that we update
So you can change your ringtone whenever you want.
You can even use ringtones to help you identify
your caller! If you have a friend or a family
member’s number preloaded into your phonebook
you can assign a ringtone to them. So when you
hear that particular ringtone you know it’s them
. . . without even looking at your mobile!*
* Only available on specific mobiles – check your user
guide for details.
How: Access the latest ringtones on your phone
through the WAP menu, select download central,
then ringtones. Choose a ringtone, then follow
Preview a ringtone on boostmobile.co.nz/ringtones
WALLPAPERS & SCREENSAVERS
THE BOOST MOBILE GUIDE WALLPAPERS & SCREENSAVERS PAGE 25
IF YOU WANT TO GIVE YOUR MOBILE A NEW LOOK, JUST OPEN UP YOUR
WAP BROWSER AND DOWNLOAD A NEW WALLPAPER FOR THE SCREEN.
There are heaps of different wallpapers to choose
from – sports action, your fave celebrity pics,
girls & guys, landscapes – anything, so you’ll
always be able to find one to suit your mood and your style.
To check out all the wallpapers you can get for your phone, take a look at the WAP menu on your Boost Mobile, or log on to
How: Get a wallpaper for your mobile through
the WAP menu, select Download Central, then
wallpapers. Choose a wallpaper, then follow the prompts.
You can also use the wallpaper images as a
screensaver. Just download as normal and then
use your phone settings to assign the image as a screensaver.
IN CASE YOU WERE WONDERING, WAP STANDS FOR WIRELESS
APPLICATION PROTOCOL, AND IT DELIVERS INFORMATION FAST
TO YOUR MOBILE SCREEN. WE CALL OURS XTRA MOBILE. IT HAS
A WHOLE RANGE OF MOBILE ENTERTAINMENT AND INFORMATION
SERVICES, WHICH ARE EASILY ACCESSIBLE WITH A COUPLE OF
CLICKS ON mANY BOOST MOBILE. check out your user guide
to see if your mobile is wap-capable.
THE BOOST MOBILE GUIDE WAP/XTRA MOBILE PAGE 27
With Xtra Mobile you can find out what’s on at
the movies, what’s on TV that night, or play our
interactive range of WAP games, and download
the latest Java games. You can also check out
Hollywood gossip, news, sports results, weather
updates and horoscopes.
And if you want to download anything from Xtra Mobile, we always flag up the cost prior to
the download. There are no sleights of hand or
And with new games, ringtones, wallpapers, gossip,
news and info being added all the time, you can
make every day different with Xtra Mobile.
How: Locate the interactive option (WAP) on
your phone, select the service you want and
follow the on screen instructions.
THE BOOST MOBILE GUIDE GAMES PAGE 28
IF YOU VE GOT A SPARE MINUTE OR WANT A CHALLENGE, ALL THE LATEST
XTRA GAMES ARE AVAILABLE ON YOUR BOOST MOBILE.
There are over 200 Text, WAP and Java games for
you to choose from and we’re adding new ones
all the time. Choose from mind games, sports,
action or old classics.
And if you want to check which games you can
play on your mobile, everything you need to
know is at boostmobile.co.nz/mobilegames
How: To play a Java game select Games from the WAP menu on your phone, then download
games. Select the game you want and then save
it to your phone.
To play a WAP game select Games from the WAP
menu on your phone, then choose the type of
game you would like to play. Select the game
you want and then play away!
To play Text games send a text to 225 with the
word REG, then a space, then your nickname.
Once registered you can play the games by
texting their pull code to 225 e.g. the pull code
for Brain Drain is BD. For a full list of pull codes
LATEST INFO ON YOUR MOBILE
THE BOOST MOBILE GUIDE LATEST INFO ON YOUR MOBILE PAGE 29
KEEP UP-TO-DATE WITH EVERYTHING FROM SPORTS NEWS TO SURF
REPORTS, STAR GOSSIP TO YOUR DAILY HOROSCOPE AND PLENTY MORE
IN BETWEEN, WITH XTRA INFO ALERTS. THERE ARE TWO EASY WAYS TO
GET XTRA INFO ALERTS:
BY SUBSCRIPTION OR ON DEMAND – YOU PICK
THE OPTION THAT S BEST FOR YOU!
When you subscribe to Info Alerts you choose
the service you want to receive and how often
you want to receive it – daily, weekly or as it
happens. Then, when the time arrives, Xtra sends
a text to your Boost Mobile.
Subscribing to Info Alerts is easy, and once it’s
done that’s it. Decide when you want them, set
up a schedule and we’ll take care of the rest. If you
want to change your options, that’s easy too.
Info Alerts on demand are easy to use. You choose when and where you get the info.
Just text a keyword to a short code and we’ll
send you the update you want.
How: Subscribe and manage your Info Alerts at
How: To get an Info Alert on demand text a
keyword to the shortcode 200. Each keyword
relates to a particular Info Alert (eg, the keyword
for the surf in Gisborne is SUR GIS). We then text
you the info, quick as! Check out the shortcodes
for Info Alerts on demand at boostmobile.co.nz/
EMAIL ON YOUR MOBILE
THE BOOST MOBILE GUIDE EMAIL ON YOUR MOBILE PAGE 30
WITH XTRA EMAIL AND BOOST MOBILE YOU CAN EVEN KEEP UP WITH
Did you know that you don’t need a computer to check your emails? With access to your Xtra
email account from your Boost Mobile, you can
read and send emails from any place you can use
How: To check your email on your phone select
Xtra email from your WAP menu and follow the
Note: you need an Xtra email address to use this service.
To set up an Xtra email address go to xtramail.
xtra.co.nz. It’s yours, it’s easy!
TERMS & CONDITIONS
THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 31
Clause 1. THIS
This agreement governs our relationship with you for the provision of our Boost Mobile 027 service and related services. If you have any
questions about these terms, or whether they apply, call our customer
services on 0800 4BOOST. We will be pleased to help you. In this
agreement ‘We’ means Telecom Mobile Limited, ‘you’ means you, our
customer, ‘Telecom’ means the group of companies owned by or related
to Telecom Corporation of New Zealand Limited and ‘services’ covers all
goods and services of any kind we agree to provide and anything else we
do. ‘Boost Mobile’ is a trademark of Telecom.
Clause 2. Our Boost Mobile Service
Our Boost Mobile service allows you to make and receive most local,
national and international calls (when within our mobile network
coverage area) using a mobile phone. To use this service, you will need a
Boost Mobile account and keep it topped up. You pay our charges for the
calls you make by using the credit balance in your account. No bills for
call charges are sent to you. The Boost Guide contains instructions on
how to begin using your Boost Mobile account. Operator-assisted
services (such as receiving Collect Calls) and many other mobile phone
services (such as Call Diversion and 0900 call services) are not available
to you through using our Boost Pre-Paid Mobile service. If you require
details about these services or for information on other Telecom Mobile
call plans which include these services, please call our customer services
on 0800 4BOOST.
Clause 3. Our Commitments To You
Answering your queries: We will provide a customer call line for any
queries you have about our Boost Mobile service. Call us on 0800
4BOOST from your mobile phone. There is no charge to call this number.
Listing you with Telecom Directory Assistance: If you complete and send
to us the customer questionnaire located at boostmobile.co.nz, we will
list you with Telecom Directory Assistance at no charge. This does not
mean you will be listed in the telephone book. Replacing faulty Boost
Mobile Top-Up Cards: Boost Mobile Top-Up Cards have an expiry date
printed on them. They cannot be used after that date. If you have a
Boost Mobile Top-Up Cards which has not reached its expiry date and
appears to be faulty, just fill in the complaint form available from any
Boost Mobile Top-Up Card retailer and send the form with the faulty
Boost Mobile Top-Up Card to Telecom, FreePost No. 4083, Private Bag
92028, Auckland. We will check the card and, if it is faulty, send you a
replacement card. If you cannot get a form from a Boost Mobile Top-Up
Card retailer, please call us free on 0800 4BOOST. Our Services: We will
always do our best to provide quality services, but we do not guarantee
they will be continuous or fault-free.
Clause 4. Your Responsibility To Us
General: You agree to meet these general responsibilities:
> make sure all information you give us is correct and complete.
> follow our instructions about the use of the services and only use
them for lawful purposes.
> use the services without annoying anyone and without interfering
with anyone else’s use of the services.
> if you have purchased a mobile phone from us, then you warrant that
you intend it to be used on the network.
> not use the services to spam, mail bomb, publish any offensive or
unlawful material, harvest information about others, create a false
identity, transmit or upload material which breaches any third party
right or similar activity.
Responsibilities relating to the Network: The network consists of all the communications facilities owned by Telecom companies which we use to provide our services for you and other customers. Acquiring
our services does not give you any rights in any part of the network. The network does not include your mobile phone.
TERMS & CONDITIONS
THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 32
Clause 5. Your Responsibility And Services From
Responsibility for your own equipment: If equipment supplied to you by someone else does not work properly, you need to contact the
equipment supplier or manufacturer, rather than us, about the problem.
Any responsibilities we may have for equipment you buy directly from
us will be covered by a separate warranty or sales agreement for that
equipment. Telephone Services from other suppliers: You are
responsible for your relationship with any other network operator
providing telephone services for you. If there is a problem with a service
provided for you by another network operator, you need to contact the other network operator, rather than us, about the problem.
Clause 6. Telephone Numbers
We will allocate one or more telephone numbers for you to use. This is a Telecom service. The numbers always remain our property even
if we are no longer providing any other services for you. We may change
any number we have allocated. For example, we may allocate you a new telephone number. We will try to give you reasonable notice before
making any change but we do not have to pay you anything if we
change your number.
Clause 7. Wireless Data And Internet Content
If the service allows you to access material that originates from you or third parties, we may monitor material made available by you or any third party and remove any material that we consider to be
inappropriate or in breach of any law or third party right. We take no
responsibility for any material accessible using services that do not
originate directly from us. If the services provide links to third party sites,
we are in no way responsible for such links or the content of any such
sites. We have included such links for convenience and such inclusion is
in no way an endorsement of the applicable site or third party. We are not responsible for:
> ensuring that the information you access or make available through
using the services will be private or secure or free from viruses or
other harmful things.
> any transactions you enter into through use of the services or any
dealings between you and any advertisers or other third parties using
the services or your participation in any promotions.
> any inaccuracies in any material you obtain from the services or any
loss or damage arising from your use of such material.
> any delay in your receipt of information you select for transmission
to your mobile phone.
> fixing any faults in your mobile device or in any part of the Internet
beyond our telecommunications network.
Clause 8. Your Responsibility For Our Charges
Outgoing calls: For calls made from your mobile phone there is a one
minute minimum charge. Calls are charged in one minute increments.
You agree that you are liable for our charges for the services we provide
for you no matter who uses them. For example, you are responsible for
the charges for anyone else’s use of your telephone, even where you lose
your telephone. The standard charges for all our commonly used services
can be found at boostmobile.co.nz. We may change our charges from
time to time. You must pay the purchase price of any mobile phone or
other equipment you buy from us. We will continue to own the phone
and other equipment until you have paid for it in full. It will be at your
risk from the time it is delivered to you.
Clause 9. Using Your Boost Mobile Account
Topping Up your Account Balance: Our charges to you will include call
charges for your use of the network. You will only be able to use our
THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 33
Boost Mobile service to make calls if there is a credit balance in your
Boost Mobile account. To maintain a credit balance in your account, you
need to top up from time to time by buying and using Boost Mobile
Top-Up Cards or Telecom Go PREPAID Cards, by using selected ATM’s,
online at boostmobile.co.nz or by using your qualified credit card. You do
this over the phone by calling us free on 0800 32 32 32. We will tell you
which credit cards we accept. If the credit balance in your Boost Mobile
account is used up while you are on a call, the call will be automatically
disconnected. Boost Mobile & Telecom Go PREPAID balances and cards
are not refundable.
> Restricted use after your credit balance is used up: If you use up the credit balance in your Boost Mobile account and don’t top-up
you will be able to receive most incoming calls (except Collect Calls)
but the only calls you will be able to make will be 111 and other free calls.
Clause 10. Other Common Charges
Examples of other common charges for commonly used services include:
> charges for calls to Telecom Directory Assistance and our Cellular
Secretary message retrieval service.
> charges for other services available on your Boost Mobile Phone.
You must also pay any reasonable expenses we incur in exercising any of our legal rights.
Clause 11. Withholding, Suspending Or Restricting Services:
If you do not meet any responsibilities you have to us or any Telecom
company, we may withhold, suspend or restrict any service at any time.
We will try to contact you before doing this. If our Boost Pre-Paid
Mobile service to you is suspended for this reason, you may have to pay a reconnection charge before you can use it again. If we restrict or disconnect a service, you may still be able to use some services and
normal charges continue to apply to your use of those other services.
We may also suspend or restrict any service in any other circumstances
if we think it reasonable or necessary. We will try to contact you before doing this.
Clause 12. Giving Up Or Ending Services
You may temporarily or permanently give up any additional service we
provide for you with our Boost Mobile service (such as our Cellular
Secretary message retrieval service) by calling our customer services on
0800 4BOOST. You may also give up our Boost Pre-Paid Mobile service
either by calling our customer services or simply by not topping up your
Boost Mobile account. Either way, the agreement you have with us will
remain in place unless you end it by writing to us. If you give up a
service and later want it reconnected, you may have to pay a
reconnection charge. If you give up your Boost Mobile Service:
> any unused Boost Mobile Top-Up Cards you have will still expire on
their expiry date.
> any unused credit balance on your Boost Mobile account will lapse.
> unless we agree otherwise (for example, if you have transferred to
another Telecom Mobile call plan covered by another agreement with us), any telephone numbers allocated for you to use under this
agreement will no longer be available to you; if those numbers are
listed, we may remove them from the next telephone book. We may
decide to stop providing any of our services to you. If we do this, we
will try to tell you at least one month before we stop providing the
service. We may do this by giving you notice under clause 20. The agreement you have with us will remain in place.
TERMS & CONDITIONS
THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 34
COMPENSATION AND LIABILITY
Clause 13. Your Rights To Compensation From Us
Reasonable Expenses: Where a service we provide to you is affected
because we do not meet our responsibilities to you, and you reasonably
incur expenses as a result, please let us know. We will contribute to your
expenses by sending you Boost Mobile Top-Up Cards to a value we
consider appropriate in the circumstances. For us to consider your claim,
you must tell us within one month after the service is affected. A Boost
Mobile Top-Up Card benefit is not available where such an event occurs
because we are not given correct information or through other causes
beyond our reasonable control. Consumer Guarantees Act 1993: If you
are acquiring our services for the purposes of a business as defined in
the Consumer Guarantees Act 1993, or if you indicate to us that you are
doing so, you agree that the provisions of the Act do not apply to the
services we provide under this agreement. If you are not acquiring our
services for those purposes, the Consumer Guarantees Act 1993 may
apply to the services we provide for you. Any rights you may have under
the Act apply in addition to the rights set out in this agreement.
Clause 14. Exclusion Of All Other Liability
We have set out your rights to claim compensation from us. We now
exclude all other liability we may have to you. The exclusion also applies
for the benefit of these people:
> Us and every Telecom company.
> Network operators other than us whose networks are connected to each other or to our network.
> All officers, employees, contractors and agents of the people listed above.
> Anyone else that the people listed above are responsible for.
None of these people are liable to you or has to pay for anything else
caused by or resulting from anything any of them do or do not do, or
delays in doing, whether or not it is contemplated or authorised by any
agreement you have with us. This exclusion applies whatever you are
claiming for and however any liability arises or might arise if it were not
for this clause. This exclusion does not prevent you getting a court order
requiring us to do anything we have agreed to do for you.
Clause 15. Limitation Of Our Liability
We have set out your rights to claim compensation from us and
excluded all other liability we or any of the people listed in clause 14 may have to you. If any of the other people listed in clause 14 are ever liable to you and, for any reason, cannot rely on the exclusion of
liability set out in clause 14, then this clause applies. Where this clause
applies, the maximum combined amount the persons listed in clause 14 (together) will have to pay you and anyone else who uses the
services we provide to you (together) is:
> $5,000 for any event or any series of related events
> a total of $10,000 in any 12 month period.
This limitation does not limit any rights you may have under the
Consumer Guarantees Act 1993 if you are not acquiring our services for the purposes of a business as defined in that Act or if you have not
indicated to us that you are doing so.
THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 35
Clause 16. Information About You
Collecting Information: While you have an agreement with us, you
agree that we and Telecom companies may collect information about
you. The information may be obtained from you and others or generated
within our network when you or anyone else uses our services. You may
decide whether to provide any information any of us seeks from you.
However, if you do not provide it, we and Telecom companies may not
be able to provide services for you. You may ask to see information any
of us holds about you and ask for any details that are wrong to be
corrected. Holding and Using Information: We and Telecom companies
may hold the information and share it with each other and with Telecom
employees and contractors and with credit reference agencies. This
enables us and Telecom companies and agencies to provide services to
you and others, send you bills, recover money you owe and keep you
informed of services available to you. We and Telecom companies may:
> share with other network operators the telephone numbers allocated
to you and any other information needed to enable you to make and
receive calls through their networks; this does not include your name
> share with any person using services provided by any of us the
telephone numbers allocated to you (except when sharing with other
network operators) your name and address; this information may
also be used in directories and other publicly available publications
and databases. We may occasionally monitor telephone calls and
conversations between customers and our personnel so as to help
train our personnel to provide better customer service. Any
information we collect by doing this will be used in strict compliance
with privacy laws. Restricting Access to Information: You may prefer
to restrict access to your name, address and telephone numbers
allocated to you. Please call us on 0800 4BOOST if you want to
know about ways you can do this. You are responsible for keeping
confidential any Personal Identification Number or password used by
or allocated to you. We may assume that any request or instruction
we receive is authorised by you if it is made from your mobile phone.
Clause 17. These Terms Apply At All Times
These terms continue to apply for as long as the agreement you have with us remains in place, no matter where you live and whatever
telephone numbers we allocate for you to use from time to time. These terms do not apply to anything any other network operators
agree to do for you under any agreements between you and them.
Clause 18. Changing These Terms
We may change or remove any of these terms or add new ones. Changes may take the form of completely new terms. We can do this
without the need to obtain the consent of the people listed in clause 14.
We will try and give you one month’s notice of any changes. We may do this by giving you notice under clause 20. The notice may set out the actual changes or explain their general nature. Please ask us at any
time for a free copy of the current terms governing our Boost Pre-Paid
Mobile service. A copy of our current terms are always available at
Clause 19. Other Terms
Other terms apply to some services we may provide for you in
connection with our Boost Mobile service. For example, additional terms apply when we provide Telecom Directories’ listing services. Where that is the case, we will tell you about those terms or send you a copy of them.
TERMS & CONDITIONS
THE BOOST MOBILE GUIDE TERMS & CONDITIONS PAGE 36
Clause 20. Sending Notices
If you tell us your address or fax number, we may send notices to you at the last address or fax number you have given us. Please tell us if you
change your address or fax number by calling our customer services. We
may also send you notices by SMS (or any other means available to us).
We can assume that any notice has been delivered five days after we
sent it and any fax has been received if we hold a correct confirmation
of transmission. You do not have to tell us your name, address or fax
number. If we do not have these details we may not send notices to you.
Clause 21. Meeting Our Responsibilities Through Agents
We may have any Telecom company or Telecom-approved agent
perform any part of our side of the agreement you have with us. In that
case each of those companies or agents and their officers, employees,
contractors and agents will have the benefit of any terms of this
agreement that confer benefits on us.
Clause 22. Transferring Our Responsibilities
We may transfer to someone else the whole of our side of the
agreement you have with us.
Clause 23. Each Term Separately Binding
Each term of every agreement you have with us is separately binding. If for any reason you, we or any of the people listed in clause 14 cannot
rely on any term, all other terms remain binding.
Clause 24. Ending The Agreement You Have With Us
The ending of this agreement does not affect any rights and
responsibilities which are intended to continue or come into force
afterwards. These include the rights and responsibilities under clauses 4 to 10, 13 to 16, 23 and 24 of this agreement.
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