Are You Mobile Yet?

Are You Mobile Yet?
Mobile:
One Operator’s Perspective
Sharky Laguana
Bandago CEO
Bandago Locations 2003
Bandago Locations 2015
Mobile: Our Perspective
• Easy is hard (“If you have to explain…”)
• There’s a LOT we don’t know:
D.I.Y. Advantages
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Control
Speed
Cost
Education
Reservation Detail
Schedule Overview
Ping Pong
What We Built
From a phone Bandago can:
• Check Availability
• Create Quotes, Reservations
• Open & Close Contracts
• Print & Store Contracts
• Retrieve Renter Documents
• Review Rental History
• Search
• Start/End Photos
• Submit Damage Claims
• Maintenance History
• Send Memos To Other Employees
• Assign Tasks To Other Employee
• Submit Timesheets
• Open A Trouble Ticket
• Generate & Email Invoices
• Charge Credit Cards
• Track A/R Aging
• Send Bad Debt to Collections
• Adjust Rates
• Employee Training
• Utilization Reports
• Revenue Reports
• Cash Flow Reports
• Track Vehicle Depreciation
• Prepare Sales Tax Returns
• Ping Pong Ranking
What We Built
From a phone Bandago can:
• Check Availability
• Create Quotes, Reservations
• Open & Close Contracts
• Print & Store Contracts
• Retrieve Renter Documents
• Review Rental History
• Search
• Start/End Photos
• Submit Damage Claims
• Maintenance History
• Send Memos To Other Employees
• Assign Tasks To Other Employee
• Submit Timesheets
• Open A Trouble Ticket
• Generate & Email Invoices
• Charge Credit Cards
• Track A/R Aging
• Send Bad Debt to Collections
• Adjust Rates
• Employee Training
• Utilization Reports
• Revenue Reports
• Cash Flow Reports
• Track Vehicle Depreciation
• Prepare Sales Tax Returns
• Ping Pong Ranking
We even use phones to train employees, on their
phone, how to use their phone:
*From Bandago online damage photo training application
How We Got This Far
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Baby steps
Solve simple problems
Google is your friend
Have Fun!
Future Of Mobile
Smartphone use expected to grow by 2 Billion users over next 7 years
Mobile Today
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Do It All Within App
Responsive Design
Simplified GUI
Streamlined Content
Uniformity
Our Thinking
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Human Connection
Functional is King
Let Me Zoom
Give Me All Info
Think Like An Artist
Thank you!
Mobile:
Software Development
Angela Margolit
Bluebird Auto Rental Systems, President
Mobile Software Applications
Three Perspectives:
• Rental Customer
• Rental Agent Employee
• Rental Company Management
Rental Customers
What they expect:
• Access to easily your website: is yours
“responsive”?
• Ability to BOOK online: do not tell them to
call!
Rental Customers
Plus:
• Ability to Change or Cancel Reservations
online
• Ability to see their reservation or contract
details from your website
Rental Agent Employees
What they expect:
• Ability to Check out Vehicles from a mobile
device*
• Ability to query, print, and email any contract
from a mobile device
* Check your legal requirements for paper contracts
Rental Agent Employees
Plus:
• Ability to Scan a Barcode during check-in
process and to take physical inventory
• Take photos of damage then associate them
with the rental contract
Rental Company Management
What they expect:
• Ability to schedule reports to be emailed on a
daily/weekly/monthly basis
• Ability to easily view key data
Development Challenges
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App Stores
Proliferation of Devices
Multiple Databases
Hosting Environment
The UX
Mobile:
Car Sharing
Tony Simpoulos
Metavera Solutions Inc., President
Car Sharing
The very nature of Car Sharing is Mobile
• Your customers NEVER walk through the door
• Reservations are Real, Availability is Dynamic
• Fleet Operations are 100% Mobile
Car Sharing – Member Experience
Apply
• Collect
• Validate
Reserve
• Simple
• Efficient
• Mobile or
desktop
Drive
• Unattended
access
• Security
Pay
• Accurate
costing
• Daily
Collection
Car Sharing – Booking Experience
Car Sharing – Driving Experience
Car Sharing – Operations
• Streamline
• Automate
Membership
• Maintain
• Optimize
Utilization
• Swap cars
• Unlock
• Find
• Accounting
• Reporting
• Billing
Fleet
Assist
Manage
Car Sharing – Mobile in the Field
Car Sharing – Where to Next?
Contact Information
Sharky Laguana
CEO
Bandago
415-401-7659
[email protected]
Angela Margolit
President
Bluebird Auto Rental
Systems
973-989-2423
[email protected]
Tony Simopoulos
Founder & President
Metavera Solutions Inc.
416-598-9300
[email protected]