UPGRADE - Seaboard Federal Credit Union

Important Account
Information Enclosed
We are upgrading our software and delivery systems.
Please take a few minutes to read this special edition
newsletter to find out how this upgrade will affect you
and your accounts.
April 2016
PRESIDENT ’S MESSAGE
INSIDE THIS ISSUE
• Home Banking
• Bill Pay
•eStatements
• Mobile Banking
• PS24 (Audio Response)
• New Receipts
• Your Statement Has a
New Look
• System Upgrade
Checklist
Seaboard Federal Credit Union will be upgrading its technology platform
on May 2, 2016. We will upgrade our front and back office operations,
making for a more efficient member service experience. This newsletter
is filled with information affecting your current services. It also details
some of the exciting enhancements this upgrade will bring.
In preparation for the upgrade, it will be necessary for all Seaboard FCU
locations to close at 4:30 p.m. on Friday, April 29 and remain closed on
Saturday, April 30. You will have limited access to some services during
this period. All member services will be fully available to you at the start
of business on Monday, May 2.
Our top priority is to ensure a smooth and seamless transition for all
members. We have been working for several months to prepare for
the transition while continuing to serve you on our current system.
Comprehensive staff training is now underway and excitement is building
as we can see, firsthand, all the ways in which we will be able to serve you
better.
Thank you for your cooperation as we position the credit union to
better deliver the products and services necessary to meet your current
and future financial needs. If you have any questions, please call us at
800-639-2206.
Sincerely,
www.seaboardfcu.com
Kyle W. Casburn
Kyle W. Casburn
President and CEO
ING
Our upgraded system provides real time access to all your Seaboard
accounts. For existing Home Banking members, you will see some
exciting new features.
FRIDAY, APRIL 29
All branches will close at 4:30 PM and
re-open for regular business hours
on Monday, May 2 at 8:00 AM. (All
branches will be closed on Saturday,
April 30).
• Register for our new Home Banking on or after 8:00 AM on
Monday, May 2
• All current Home Banking users must re-register for Home Banking
• Go to www.seaboardfcu.com to register for Home Banking
At the close of business on Friday,
April 29 at 4:30 PM, the following
services will not be available until
8:00 AM, Monday, May 2:
• Home Banking
• PS24 (Audio Response)
• Mobile Banking
• Shared Branching
iP
• Bill Pay (Not available after
Thursday, April 28)
)
Y
A
P
L
L
I
B
(
AY
The following services will remain
open and accessible during this time
period:
• ATMs (No change – as normal)
• Debit Cards
(Reduced daily limit of $1,000)
• Credit Cards
(No change – as normal)
• Follow the easy step-by-step instructions
• For enhanced security, the birthdate and last 4 digits of the Primary
Account holder’s Social Security Number will be required
• When prompted, create a username and password
WHAT YOU NEED TO KNOW
• You must have a valid email address in order to register for Home
Banking.
• Questions? Call the credit union at 800-639-2206.
Receive an email notification that your monthly and/or quarterly
eStatements are available for your review. This is a very cost
effective and convenient way to deliver your statement – and it is
good for the environment!
Please Note: Due to the launch of our new system upgrade, your
previous eStatement history will begin with your January 2015
statement. Statements prior to January 2015 will no longer be
available online.
WHAT YOU NEED TO DO
Bill Pay is the most convenient, easiest
and economical way to pay your bills.
Easily set-up recurring or one-time
payments while keeping a history of
the bills you pay. For existing Bill Pay
members, you will need to sign into the
new Home Banking system to access
your information. Please note: Bill
Pay will not be accessible from end of
business day Thursday, April 28 until
Monday, May 2.
Payee Maintenance & Set-up
As an added convenience we will
automatically update your current list of
payees to the new system. Please note:
Any payee with missing information will
not transfer. Please log into Bill Pay and
review your payees to ensure that the
payee information fields are complete,
including phone numbers. Your changes
must be completed before Thursday,
April 28.
WHAT YOU NEED TO DO
• Sign on to Home Banking (Register
using the steps on Page 2)
• Locate the Bill Pay section and follow
the set-up instructions
To preserve access to your eStatement history, print or save your
eStatements prior to Friday, April 29.
Our Mobile Banking app is free and compatible with iPhones,
iPads, and Android devices. You will be able to stay connected,
while on-the-go, with these features:
Beginning May 2, your transaction receipts will be
updated. These receipts will be smaller, easier to
read, similar to what you expect to receive when
shopping at a retail store.
• Balances and Transfers
• Bill Pay
• Locate ATMs and
branches
• “Pay Anyone” powered
by PayPal
• Mobile Deposit -
Seaboard Federal Credit Union
177 Main Street
Bucksport, ME 04416
Inquiries Call:
207-469-6341
Coming Fall of 2016
WHAT YOU NEED
TO DO
Acct XXXXXXX000
Eff: 05/02/16
Tlr: 0000
Member Name
Date: 05/02/16
Time: 1:00pm
Deposit to CHECKING
Amount:
New Bal:
Seq:
• Follow the steps to sign
into Home Banking to
establish a new Mobile
Banking link
Cash Received
207-469-6341
Acct XXXXXX
X000
Eff: 05/02/16
Tlr: 0000
Member Name
Date: 05/02/
16
Time: 1:00pm
Deposit to
CH EC KI NG
Amount:
New Bal:
Seq:
#00000
00
84.22
727.99
#5625
Check Receiv
Connect with your account anytime, anywhere
withedPS24!
Check Rece
1,282.24
84.22
-1,282.24
900.00
300.00
80.00
2.00
0.20
0.04
ived
Cash Disbur
sed
Hundreds Di
sbursed
Fifties Disb
ursed
Twenties Di
sbursed
Ones Disbur
sed
Dimes Disbur
sed
Pennies Disb
ursed
WHAT YOU NEED TO KNOW
• Existing PS24 users do not need to re-register
Cash
Received
Cash Disbur
• New users will need to register by entering
x $100 your member
sed
x $100
x $50
number and PIN. Your PIN has been automatically
set
to
x $50
x $20
x $20
$10
0000. For security reasons you will be xasked
to reset this
PIN
x $10
x
$5
• Call 207-469-7724 or 888-688-0077 xx $1$2
Cents
NOTE: These numbers have not changed
Total
x
x
x
$5
$2
$1
Cents
Total
00
84.22
727.99
#5625
Check Received
Check Received
Cash Disbursed
Hundreds Disbursed
Fifties Disbursed
Twenties Disbursed
Ones Disbursed
Dimes Disbursed
Pennies Disbursed
• For New Users: From
your device, download the app by searching for “Seaboard
FCU.” You can also link to the app by going to our Home
Page of our website, at
www.seaboardfcu.com
• For Existing Users: Watch for an upgrade notice from the
Seaboard Fe
deral Credit
Union
177 Main St
Apple Store or Google Play
reet
Bucksport,
ME 04416
Inquiries Ca
ll:
#00000
1,282.24
84.22
-1,282.24
900.00
300.00
80.00
2.00
0.20
0.04
Cash Disbursed
x $100
x $100
x
$50
x $50
x
$20
x $20
x
$10
x $10
x
$5
x
$5
x
$2
x
$2
x
$1
x
$1
Cents
Total
Cents
Total
Seaboard Fe
deral Credit
Union
177 Main St
reet
Bucksport,
ME 04416
Inquiries Ca
ll:
207-469-6341
Acct XXXXXX
X000
Member Name
: 05/02/16
CashEffReceived
by
Date: 05/02/
Tlr: 0000
16
Join us online at www.seaboardfcu.com Time: 1:00pm
Deposit to
AL L PU RP OS
E CL UB 00
Amount:
New Bal:
10,000.00
Seq:
10,199.31
Deposit to
#5635
CH EC KI NG #
0 0 0 0 0 00
Amount:
New Bal:
4,321.25
Seq:
5,876.04
#5636
Check Receiv
ed
14,321.25
Authorized
by
Join us onli
ne at www.se
aboardfcu.co
m
Your credit union account
statement will have a new look
with easy-to-read balances and
transaction references. You
will begin receiving this new
statement in the next monthly
mailing.
Has a New Look!
SEND
INQUIRIES
TO
2. You’ll find an important
message from the credit
union here on each
statement.
3. Transaction references for
each account with posting
date, description, charge/
fee, amount and balance.
4. New balance or loan
payment due date.
5. Dividends earned or
interest paid.
6. Share draft activity.
7. Total share and loan
balances.
ACCOUNT NUMBER
12345
STATEMENT PERIOD
1
01/01/16
01/31/16
Page 1
JOHN A. MEMBER
100 MAINE STREET
ANYTOWN, ME 12345
1. Our address and contact
information, along with
your confidential account
information, will always
appear at the top for easy
reference.
SEABOARD FEDERAL CREDIT UNION
P.O. BOX G
BUCKSPORT, ME 04416
(207) 469-6341
3
4
Posting
Date
ID # /
Eff. Date
Your statement has changed effective
with this statement. It has a new look.
If you have any questions, please stop
in or call us at the phone number
listed above.
2
Payment Credits
or Debits
Transaction Description
FINANCE
CHARGE
Fees or
Charges
Transaction
Amount
Balance
01/01 ID 01 Share Previous Balance
Joint Owner:
JANE A. MEMBER
01/04
Withdrawal
-250.00
01/06
Withdrawal to transfer to share 71
-100.00
01/13
Withdrawal
-250.00
01/17 01/18 Deposit transfer from share 17
1.90
Deposit Dividend 0.000%
Annual Percentage Yield Earned 0.00% from 01/01/13 through 01/31/13
Based on Average Daily Balance of 000.00
12/31
New Balance
3073.81
01/01 ID 69 Special Savings Previous Balance
Joint Owner:
JANE A. MEMBER
01/04
Withdrawal Transfer to Share 71
-200.00
Deposit Dividend 0.000%
Annual Percentage Yield Earned 0.00% from 01/01/13 through 01/31/13
Based on Average Daily Balance of 000.00
01/31
New Balance
7359.61
01/01 ID 71 Share Draft Previous Balance
Joint Owner:
JANE A. MEMBER
01/04
Deposit Transfer from Share 69
200.00
01/05
Withdrawal ACH CUNA MUTUAL 6
-9.00
01/06
Draft 001001
-50.00
01/05
Withdrawal ACH Health Care
-121.50
01/09
Draft 001003
-25.00
01/11
Draft 001002
-150.87
01/23
Deposit Transfer from Share 01
100.00
Deposit Dividend 0.000%
Annual Percentage Yield Earned 0.00% from 01/01/13 through 01/31/13
Based on Average Daily Balance of 000.00
01/31
New Balance
327.11
Dividends earned year to date
Dividends earned year to date
Dividends earned year to date
Number
001001
Amount
50.00
3.15
5
46.93
0.00
Number
001002
Amount
150.87
Number Amount
001003
25.00
Total Dividends earned to date
Share
Special Savings
Share Draft
7
50.08
Account Balance Summary
2475.71
7159.61
270.74
9906.06
NOTICE: See reverse side for important information concerning your rights and disclosure information.
2823.81
2723.81
2473.81
2475.71
2475.71
7159.61
7159.61
527.11
518.11
468.11
346.61
321.61
170.74
270.74
270.74
www.seaboardfcu.com
177 Main Street · P.O. Box G
Bucksport, ME 04416
207-469-6341
Checklist
200 Main Street · P.O. Box 115
Ellsworth, ME 04605
207-667-8285
2410 Route 2 · P.O. Box 6359
Hermon, ME 04402
207-848-9995
PS24: 207-469-7724
800-639-2206
PLAN AHEAD
¬
All Seaboard FCU branches will close Friday, April 29, at 4:30 PM and
will reopen at 8:00 AM Monday, May 2, for regular business hours (all
transactions placed in our night depositories Friday, April 29 after
4:30 PM will be credited on Monday, May 2).
¬
¬
¬
¬
During this time period, debit cards will be available, but with reduced daily
limits over the weekend. Credit cards and ATMs will not be impacted.
Home Banking history will not be carried over to the new system, so please
print or save any history you may need.
Holiday Closings
Patriots’ Day
Monday, April 18, 2016
Memorial Day
Monday, May 30, 2016
Independence Day
Monday, July 4, 2016
eStatement history will begin with January 2015. Statements prior to
January 2015 will not be available in Home Banking.
Home Banking, PS24 and Mobile Banking will be offline (inaccessible)
beginning Friday, April 29, at 4:30 PM through Monday, May 2,
at 8:00 AM.
¬
Bill Pay will be offline (inaccessible) beginning Thursday, April 28, at
4:30 PM through Monday, May 2 at 8:00 AM.
WHAT TO DO
¬
Beginning Monday, May 2, you can register for the upgraded Home
Banking and sign up for Bill Pay and eStatements. Instructions are in this
newsletter and at www.seaboardfcu.com
¬
¬
Download the Seaboard FCU Mobile Banking app from your mobile device
and/or tablet.
Visit any of our branches for assistance on Monday, May 2. With a new
system, there is the possibility of delays, but we don’t anticipate any. We’ll
be smiling – and hope you will be too!
EQUAL HOUSING
Federally Insured by NCUA
OPPORTUNITY