Eliminating bad behavior

:
s
e
e
y
o
l
p
m
e
c
i
x
o
t
h
t
i
w
g
n
i
l
a
e
D
r
o
i
v
a
h
e
b
d
a
b
g
n
i
t
a
n
i
m
i
l
E
© 2015 The Continuing Education Center, Inc. d/b/a National Seminars Training. All rights reserved, including the right to reproduce this material or any part thereof in any manner.
y
b
d
e
t
n
e
s
e
Pr
,
.
q
s
E
,
s
o
l
a
G
h
t
e
B
e
i
Jod
R
H
P
S
,
P
C
SHRM-S
Passive-Aggressive Individual:
Someone who may appear to comply or
act appropriately, but actually behaves
negatively and passively resists
Crash course
How Toxic Employees
Sabotagethe workplace
Passive: Submerges one’s
rights to someone else’s needs
Crash course
Aggressive: Focuses
on one’s own needs
Assertive: Blends one’s own
rights with others’ rights
How Toxic Employees
Sabotagethe workplace
Crash cou
Passive-Aggressive Characteristics:
1. They rarely express their hostility directly.
2. They’re unreasonable.
3. They repeat their subterfuge over time.
4. They’re uncomfortable to experience
Identify
Passive-Aggressive Behavior
?
e
s
r
u
o
c
h
s
a
r
C
r
e
d
n
e
t
e
r
P
d
e
l
z
z
u
P
e
h
T
s
i
m
kes
s
r
e
und
p
s
i
Th
a
f
n
erso
.
g
n
i
tand
e
s
r
u
o
c
h
s
a
r
C
s
n
a
i
r
a
f
a
s
u
c
x
E
e
h
T
r
o
,
e
e
s
,
r
a
e
h
t
’
n
.
o
s
d
e
i
t
i
y
l
l
i
t
b
n
i
e
s
i
n
n
o
e
p
v
s
n
e
o
r
c
r
y
e
e
b
Th remem
e
s
r
u
o
c
h
s
a
r
C
r
e
h
c
a
y
l
l
e
B
k
c
a
B
e
h
t
d
n
i
h
e
B
e
h
T
r
e
h
t
ut o
o
b
a
plain
Th
s
n
o
ey c
m
o
c
y
l
t
n
a
t
.
e
l
p
peo
e
s
r
u
o
c
h
s
a
r
C
T
o
t
l
a
i
v
i
r
t
o
o
he t
e
s
e
Th
e
u
s
s
i
e
k
ta
.
e
c
n
a
i
l
p
m
f
e
l
p
peo
h
s
t
s
u
j
l
l
a
o
c
f
ort o
h
s
a
r
C
r
e
m
i
t
o
w
t
m
a
e
T
e
h
T
g
n
i
w
o
n
k
,
s
d
n
e
e
.
h
t
m
s
a
e
e
t
h
s
i
e
n
h
i
t
m
n
i
o
d
s
n
i
o
y
s
t
i
r
l
i
e
b
p
i
s
s
i
n
o
Th
p
s
e
r
o
c
h
s
a
r
C
p
u
s
s
i
K
g
n
i
d
a
s
u
r
C
e
h
T
r
e
h
r
o
s
i
.
h
e
d
c
n
n
u
a
o
r
m
r
a
o
f
s
r
e
e
o
p
g
d
n
o
o
o
s
r
g
e
e
p
k
s
a
i
f
o
Th
t
r
o
s
i
v
r
e
p
u
s
e
s
r
u
o
c
h
s
a
r
C
e
r
e
v
e
R
l
u
Pa
t
s
u
j
s
i
s
i
r
c
a
e
t
a
e
.
r
t
i
c
e
e
l
v
l
p
o
o
s
e
p
n
a
e
c
s
The so they
e
s
r
e
v
e
R
e
h
T
e
s
r
u
o
c
h
s
a
r
C
r
e
m
r
o
f
r
e
P
d
e
t
c
a
r
t
o
r
P
e
h
T
t
u
b
s
t
n
e
.
m
n
m
g
i
e
s
h
t
s
a
e
t
n
e
l
o
p
e
m
k
o
a
t
c
y
o
t
e
h
g
T
n
o
l
o
o
t
e
k
ta
s
r
u
o
c
h
s
a
r
C
e
c
n
a
y
o
n
n
a
e
l
b
a
e
e
r
g
A
e
h
T
t
u
b
,
e
l
b
a
.
e
s
e
t
r
n
g
e
a
m
s
a
m
o
s
c
e
v
y
l
k
e
r
s
a
n
m
s
e
h
d
t
n
t
a
n
e
s
s
m
e
r
e
l
p
b
y
o
r
e
p
h
l
l
T
a
m
s
e
s
cau
Passive-Aggressive Song
It’s not me; it’s you.
He’s a master of illusion.
They take credit where credit isn’t due.
They put the fun in dysfunctional.
They are saboteurs.
He stirs up things behind the scenes.
The PA person is skilled at gatekeeping.
She can be difficult to terminate.
Crash course
Their actions are rooted in coping with stress, anxiety, and insecurity.
Expect toxic people.
Don’t personalize.
Control Your Emotions
Crash course
Avoid toxic people.
Control Your Emotions
Crash course
Don’t mirror their anger.
Control Your Emotions
Crash course
Use your sense of humor.
Control Your Emotions
Crash course
A paper trail is important.
Have a witness.
Set clear expectations.
Control Your Emotions
Crash course
Prevent electronic
time bombs.
Promote face-toface communication.
Control Your Emotions
Crash course
Seek help.
Stop toxic behavior
at the door.
Control Your Emotions
Crash course
It’s tempting to get even.
Recognize toxic
behavior in yourself.
Don’t be a monster.
Control Your Emotions
Crash course
?
y
t
i
c
i
x
o
t
f
o
n
r
e
t
t
a
p
e
h
t
s
i
t
ha
W
.
e
n
o
l
a
n
o
i
t
a
s
r
e
v
n
o
c
t
s
r
fi
e
h
et
Hav
.
g
n
i
v
l
o
s
m
e
l
b
o
r
p
o
t
e
v
o
M
Problem-Solve
First
Crash course
.
s
n
o
i
t
a
s
u
c
c
a
e
k
a
m
t
’
n
o
D
.
s
t
s
r
u
b
t
u
o
l
a
n
Ignore emotio
.
s
e
c
n
e
u
q
e
s
n
Establish co
Problem-Solve
First
.
le
p
im
s
y
r
e
v
g
in
e
b
s
a
t
n
e
m
n
ig
s
s
na
Portray a
Crash cou
Strategies for
Toxic Behavior
f
o
e
r
a
c
e
k
a
t
o
t
y
it
r
o
h
t
u
a
n
ig
s
s
a
ly
c
Publi
.
e
n
li
e
h
t
p
u
g
in
o
emergencies by g
Crash cou
Strategies for
Toxic Behavior
.
c
li
b
u
p
e
n
o
d
k
r
o
w
p
u
o
r
g
t
e
g
o
t
s
ise
Make prom
Crash cou
Strategies for
Toxic Behavior
.
le
p
o
e
p
e
t
la
r
o
f
s
g
in
t
e
e
m
p
a
c
e
r
on’t
D
Crash cou
Strategies for
Toxic Behavior
Have
.
ip
s
s
o
g
t
u
o
b
a
n
io
t
a
s
r
e
v
n
o
c
p
u
o
r
g
a
Crash cou
Strategies for
Toxic Behavior
.
s
e
s
u
c
x
e
ir
e
h
t
t
u
o
b
a
k
in
h
t
o
t
le
p
o
e
ep
Forc
Crash cou
Strategies for
Toxic Behavior
Crash cou
Think about the
opportunity costs of
not disciplining.
Strategies for
Toxic Behavior
Crash cou
d
n
a
t
s
e
n
o
h
s
i
.
n
n
o
i
o
t
i
t
u
l
a
o
c
i
s
n
t
u
s
e
m
b
m
e
o
h
c
T
t
c
.
e
r
n
o
di
s
r
e
p
c
i
x
o
t
e
h
t
m
o
r
f
t
u
p
n
i
t
i
c
Soli
Strategies for
Toxic Behavior
Passiv
e-aggr
essive
need th
people
e desir
e to ch
ange.
for joining u
s today!
© 2015 The Continuing Education Center, Inc. d/b/a National Seminars Training. All rights reserved, including the right to reproduce this material or any part thereof in any manner.