HealthShare NSW and eHealth NSW News Dec 2014

Transcription

DECEMBER 2014/
JANUARY 2015
Contents
Chief Executive’s message . . . . . . 2
Top accolade
for packaging project
(continued) . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New members join EMT . . . . . . . . . . 3
HealthShare
news
Top accolade for
packaging project
The year in review . . . . . . . . . . . . . 4-13
Joy to the world! . . . . . . . . . . . . . . 14-17
A delicious Diwali . . . . . . . . . . . . . . . . 18
WHS team wows . . . . . . . . . . . . . . . . . 18
Get LinkedIn . . . . . . . . . . . . . . . . . . . . . . . 18
Sun it sensibly . . . . . . . . . . . . . . . . . . . . . 19
Check out our
website at
www.healthshare.nsw.gov.au
Health Minister Jillian Skinner presents the Minister’s Award for Innovation
to the Food Packaging Improvement Project team at the NSW Health Awards
If you’ve
got a story
or feedback
for HealthShare News,
please contact Karen Fontaine
on 8644 2246 or email karen.
[email protected]
HealthShare NSW’s Food Packaging
Improvement Project, which dramatically
redesigned food packaging to improve
ease of opening and give patients
greater access to food, has wrapped
up a big year at HealthShare NSW by
scooping one of the top awards at the
NSW Health Awards.
“I am very proud of this project,” said
Health Minister Jillian Skinner as she
presented the team with the Minister’s
Award for Innovation last month. “It is
vital our patients, especially the elderly,
can easily access their food.”
As Mrs Skinner said, food plays a vital
role in assisting patients on the road
to recovery and she lauded Food and
Hotel Services and its 3,500+ staff for
providing around 22 million meals to
public hospital patients every year.
HealthShare NSW Chief Executive
Conrad Groenewald said he was
enormously proud of the project and
indeed the entire Food and Hotel
Services team across the state.
“It is a significant achievement and
the culmination of many years of
Continued page 2
Continued p2 ➦
HealthShare News
December/January
Chief Executive’s message
in the category of Work Health and
Safety Frameworks.
It would also be remiss of me to not
mention how exciting it was for our
Food Packaging Improvement Project
to receive the NSW Health Minister’s
Award for Innovation.
I’d like to take this opportunity to
thank each and every one of you for
your hard work and commitment
to making HealthShare NSW more
effective than ever as a trusted and
valued partner enabling excellent
healthcare in this state.
In this edition you will find a
‘Year In Review’ feature that outlines
the many and varied milestones
our business lines have reached
in 2014, but for me the highlights
have included the positive feedback
we continue to receive from our
customers on the improvements
they are experiencing in our service
delivery on a regular basis.
Our customers are starting to not only
notice – but also to appreciate – our
developing customer-centricity and
this is a credit to the employees of
HealthShare NSW.
Workplace safety is a passion of
mine, and I know we’ve all benefited
from the tireless efforts of all of our
teams to make HealthShare NSW sites
not only safer but also increasingly
focused on employee wellbeing.
A particular highlight in this area
was the Highly Commended award
received from Treasury Managed Fund
Page 2
As I’ve said before, it’s my firm
view that it is people who make the
difference and I’ve been genuinely
impressed by the ideas and energy
I’ve witnessed firsthand at our sites
right across the state.
Indeed, you should all feel very
proud of the work we do supporting
Australia’s largest public health system
and the million-plus patients for
whom it cares.
It is with much sadness that I am now
preparing to leave HealthShare NSW
You should stand tall in the
knowledge that as an organisation,
HealthShare NSW does amazing
things as an integral part of
NSW Health. There is no organisation
in the world offering the breadth
and depth of shared services that
HealthShare NSW does and you
should recognise and acknowledge
your vital role in that.
I hope you all enjoy a richly deserved
break, and in the meantime, I wish
you and your family a safe and joyous
festive season filled with rest and
recreation.
Conrad Groenewald
Chief Executive
HealthShare NSW
Top accolade for packaging project
From page 1
hard work, resilience, patience
and vision by Carmen Rechbauer,
Manager, Food and Hotel Services;
Zdenka Fuller, Food Packaging
Improvement Project Manager and
recognises every member of the team
throughout NSW,” said Conrad.
“The work of Food and Hotel Services
exemplifies the innovation we are
capable of when we have
the determination and the will to
succeed. Our people are full of
good ideas.”
The project was also a finalist in the
2014 Premier’s Awards, designed
to celebrate service excellence,
innovation and achievement across
the NSW public sector.
➦
The time has arrived to reflect on a
year almost over – and to look with
purpose to the year ahead.
to pursue the next phase of my
career. I have met many people
in my working life, however
none have impressed as much
as all of you. You are committed
to your jobs and roles within this
organisation in a unique way. You
go above and beyond the call of
duty on a daily basis, in ways which
ensure that we continue to provide
world-class services to our customers.
Contents
HealthShare News
December/January
New members join EMT
In October, Tom joined as Chief Operating Officer, bringing
vast experience in the shared services and financial sectors,
most recently as Chief Financial Officer for Medibank Private
Health Solutions.
Working to ensure HealthShare NSW has the stable operational
platform we need across all of our services to enable innovative,
cost-effective improvements, Tom has spent eight years at Unisys Corporation, rising from Financial Controller
of the Australian Operations to Operations Director
and General Manager for the Americas Shared
Services, responsible for the management of back-office people, transactions and processes.
Rod, meanwhile, took up the role of Director, Procurement,
in November. Having started his career as a commercial
lawyer, Rod brings 28 years of experience in commerce
and government, in both procurement and commercial
management roles, rising most recently to the position of
Chief Procurement Officer for the NSW Office of Finance
and Services, overseeing a spend of over $700 million.
Rod’s role at HealthShare NSW was created due to a structural
change involving procurement, warehousing and logistics.
This will lay the foundations for continued development in
procurement by bringing a greater focus to building stronger
internal relationships and knowledge sharing that will support
further improvements to service delivery to our customers.
Tom Begeng,
Chief Operating Officer
Q: What are your short-term goals
in your new role?
A: To connect with HealthShare NSW
customers, clients, staff, suppliers and
industry experts to better understand the way in which we deliver
services across the food, linen and shared services portfolios and by
leveraging this knowledge and a range of solution-specific responses,
raising the performance levels across these service lines towards
global best practice. And to ensure we have the right people, systems,
processes and client-led solutions that support this goal.
Q: And your long-term goals?
A: To have HealthShare NSW universally acknowledged as best
of breed in delivery of shared services, to be the expert group our
customers want to work with, and to be recognised by both the LHDs
and the Ministry of Health as a true high-value-add partner in delivery
of innovative solutions. Core to this goal will be the building of a
self-sustaining high-performance culture, where employees genuinely
feel empowered to work with CORE values. I want HealthShare NSW
to bring customer-focused solutions to reality, by offering insight and
innovation to our clients, and to avoid problems – not just fix them.
Q: What’s your Christmas wish?
A: I wish that my five girls never grow so old that they stop jumping
out of bed at 5am Christmas morning to rip open presents. I wish that
my wife never gets tired of madly decorating the house. And I hope
we continue to have the hordes of in-laws (and outlaws) around for
Christmas breakfast for many years to come.
Chief Executive
Conrad Groenewald
welcomed both Tom
and Rod, saying their
appointments advanced
HealthShare NSW’s key
focus area of working
together to create
an engaged and
high-performing
organisation.
Rod Treadwell, Director, Procurement
Q: What are your short-term goals in your new role?
A: To understand as quickly as possible the products
and services HealthShare NSW procures and provides
to its customers, to understand the needs and drivers
of our customers, and to meet with as many people
as I can to help with my understanding of how my
teams can provide excellent services and results.
A: My long-term goals are to develop and
implement a strategy that ensures my team provides
a full suite of strategic and operational procurement,
warehousing and logistics services that meet our
customers’ needs at the best value for money.
A: A nice relaxing holiday back in New Zealand where
I can catch up with friends and family, and hopefully
get out on my boat and catch some snapper.
Contents
➦
HealthShare NSW’s Chatswood-based Executive Management
Team (EMT) has been bolstered by the recent high-level appointments of Tom Begeng and Rod Treadwell.
Page 3
HealthShare News
December/January
The year in review
We reflect on the many
and varied milestones our
business lines reached in 2014.
Food and Hotel Services
Food and Hotel Services has had a huge year,
and the cherry on top was its Food Packaging
Improvement Project being handpicked by
Health Minister Jillian Skinner for an innovation
award at the NSW Health Awards (see page 1
of this newsletter).
The recognition was a great honour, said
Carmen Rechbauer, Manager, Food and
Hotel Services.
“While the packaging project is one of the
most public-facing of our activities, the work
we all do behind the scenes every day – from
administration to preparing meals, from
cleaning wards to collecting meal trays – is very
important,” she said. “We are supporting the
wellbeing of patients and that’s something to be
proud of.”
During the year Food and Hotel Services
introduced new, improved menus that meet
new state-wide nutrition standards and support
improved health outcomes around the state.
More than half the patients in NSW public hospitals now receive the tasty new dishes and the final roll-outs, covering
the major metropolitan areas, are scheduled for 2015. Developed with help from local clinicians for the needs of local
patients, the menus provide a choice of hot meals at lunch and dinner as well as nutritious soups, sandwiches and
desserts and high-energy mid-meal snacks. Early feedback from patients and nurses has been very positive.
Updated software has also been rolled out, improving business practices and supporting nutrition care.
Mobile Menu Entry and a new Service Delivery Model to support it have been successfully trialled at Mona Vale
Hospital. Patients can make their menu choices just before meal time to staff with a tablet computer at the bedside,
for instant transmission to the kitchen.
Food and Hotel Services also completed a Request for Tender process for pre-packaged meals.
Hotel Services implemented the Ministry of Health’s new Environmental Cleaning Policy, which delivers clear guidance
on how often each area of each hospital must be cleaned or disinfected to meet standards.
HealthShare NSW has standardised cleaning across the state, developed Management Operating Procedures and
completed a rating of functional areas.
➦
All cleaning chemicals and equipment have been reviewed to standardise use and to reduce chemical use, while staff are
being trained and awareness is being raised about the new policy. At the same time, Hotel Services is introducing tablet
computers loaded with ISOpro software to conduct environmental cleaning audits in real time. Using the new system,
staff can audit areas and wards within hospitals and action any issues instantly. ISOpro will also provide comprehensive
standardised reporting across the state on benchmark scores and trend issues.
Contents
Page 4
HealthShare News
December/January
Linen Services has spent the year
consolidating business gains and
finding new ways to better serve
its customers.
“Linen Services sets a series of Key
Performance Indicators (KPIs) to
measure our activities to provide
the best possible service to our
customers and make the right
adjustments,” said Linen Service
Manager Kevin Prasad.
“Our KPIs are deliberately
demanding and we can proudly
state that during 2014, we have
met them. For instance, our KPI for
Linen Supply is designed to ensure
we meet 98 per cent of all orders
accurately. We exceed this with a
‘fill rate’ of 100 per cent.”
Linen Services aims to keep
customer complaints below 25 a
month and is currently tracking at
just six, while the percentage of
deliveries that arrive on time is also
at 100 per cent.
“As an environmentally conscious
business we are constantly
harnessing new technology
to improve energy and water
conservation, reducing our carbon
footprint,” said Kevin.
New trucks with a focus on safety
and efficiency hit the road, fitted
with ABS, Bluetooth, reversecameras and an anti-slip internal
floor surface for safety.
“The trucks also feature GPS
tracking and UHF radios as well as
fire extinguishers,” he said.
Linen Services is working with
Western Sydney Local Health
District to develop a new customer
Dashboard to help hospitals
manage their linen supplies wisely.
Linen Services is investigating
opportunities for tracking trolleys
though the health system to
minimise losses and identify their
position in the delivery chain. This
ensures they are used for their
intended purpose – not borrowed
and used elsewhere, which then
places strain on production and
dispatch departments.
“We are progressing the use
of Passive Radio Frequency
Identification Chips, which will
help keep careful count of the
number of washes of each item
in the new, high-tech reusable
barrier theatre linen range that
protects clinicians during
high-risk surgery,” said Kevin.
Comparing linen usage for
occupied bed days between similar
hospitals and similar wards,
the Dashboard will allow
hospital managers to
learn from high
performing wards.
Linen Services also took steps to
improve business efficiency and
contain the business’s impact on the
environment by keeping the costs of
utilities down, investing in updated
efficient equipment and switching
to energy-saving lighting.
For instance the
Dashboard will
capture the daily
usage in all
maternity wards,
identify which
are performing
the best and
assist other wards
to introduce the
same efficiencies.
Improved design in new washers
and dryers is slashing water and
power use, an important issue
given the escalation of electricity
and gas costs.
“The pilot project
will enable us to include
the information that the
LHD finds most useful in the
most user-friendly format,
“That is a job well done, and clearly
demonstrates the hard work of
Team Linen,” said Kevin.
helping them conserve linen and
save money,” said Kevin.
➦
Linen Services
Contents
Page 5
HealthShare News
December/January
The year in review
Non-Emergency Patient Transport
This has been an eventful year for Non-Emergency Patient Transport (NEPT), which started 2014 with a project team
consisting of three full-time employees and two contractors based at the Ministry of Health (MoH). By the end of
2014, a very different picture has emerged. Headed by State Manager Jennifer Van Cleef, the team has moved to
Parramatta, grown to 36.5 FTE, and will have managed the transportation of over 75,000 patients.
Significant achievements during 2014 include:
• Design and build of the Greater Metropolitan Booking Hub at Parramatta
• Development of IT, telephone and radio infrastructure
• Business Continuity Plan functionality
• Recruitment of over 36 FTE to the Booking Hub
• Launch of an online web-based NEPT booking system
• Installation of over 150 mobile data terminals into the NEPT fleets
• Transitioning of the NSW Ambulance and 8 LHD NEPT fleets
• Transitioning all NEPT booking and dispatching functions into the Booking Hub
• Transitioning from MoH into HealthShare NSW
• Publication of a Policy Directive on NEPT transport standards
• R
eceived clarification from the Clinical Excellence Commission regarding
the policy on infectious patients with Multi-Resistant Organisms (MROs) –
historically, NEPT was unable to transport patients with differing MROs in
the same vehicle. The clarification means outpatients and community-type
patients can now travel to the same treatment destination together,
providing NEPT with increased capacity as a result
• R
eceived consent from NSW Health Secretary Mary Foley
that patient billing arrangements, which have previously only
been able to be provided by NSW Ambulance, can
now be applied across all LHDs
• O
perational between 6am and midnight, 7 days a week,
since 24 May 2014.
What does 2015 bring? A key objective is the
establishment of regional booking hub satellites in
Port Macquarie, Dubbo, Tamworth and Wagga Wagga.
Key strategic planning will also be on the agenda for 2015,
informed in large part by the quality of data that is now available.
➦
Working collaboratively with various stakeholders within
NSW Health will inform strategic decisions regarding transportation,
fleet location, booking practices and a whole host of other areas targeted at
improving the provision of Non-Emergency Patient Transport for the patients of NSW.
Contents
Page 6
HealthShare News
December/January
Organisational Development
Established to lead the culture program in
HealthShare NSW and eHealth NSW, the
Organisational Development (OD) team has
had a busy first year.
More than 1,700 long-serving HealthShare NSW
and eHealth NSW staff were presented with
certificates and/or pins and badges, including
those pictured below from Food & Hotel Services.
The team issued a culture survey across more than
1,500 staff, including the Leadership groups in
HealthShare NSW and eHealth NSW and managers
and staff in eHealth NSW, EnableNSW, Service
Centres and Distribution Centres receiving an
80 per cent response rate.
The team has also introduced Candidate
Assessment to enhance the selection processes
for Health Managers; updated our Manager
Capability Training covering areas such as
managing grievances, managing unsatisfactory
performance and managing sick leave; and
worked with HETI to implement out first ever
Learning Management System (HETI Online) and
support training throughout the organisations.
The team also designed and implemented the
inaugural Service Recognition program which
recognises staff who have achieved more than
20 years of service in the public sector.
Other activities the team is working on include
developing the Leadership Charter, which will
be the guide for how to lead in a constructive
workplace culture; promoting the HETI Leadership
& Management Springboard Portal to our
Leadership Team; and revising the onboarding
and induction process.
➦
“The first step after analysing responses was
debriefing the Leadership Team and staff on the
results and implementing activities to help reduce gaps
between actual and preferred workplace culture,” said
Josie Gallo, Manager, Organisational Development.
Contents
Page 7
HealthShare News
December/January
The year in review
Procurement and Logistics
of service to customers and all team members
are to be commended on their commitment
throughout this often trying period.
2014 was set to be a very busy year for Procurement
and Logistics Services and it did not disappoint. One of
the major milestones was the upgrade to Oracle R12
and the movement of all customers to iProcurement.
The upgrade presented a number of obstacles but
determinedly all teams within Procurement and Logistics
Services have been identifying areas of improvement
and progressing change requests to enhance the system,
functionality and processes. Although there have been
a number of complications, all teams have risen to the
challenges and shown resilience and effort to ensure the
impact to customers is minimised.
• Amplified catalogue visibility with more accurate and
comprehensive data;
• Improved invoice hold workflow;
• Progression of more vendors via electronic (B2B)
trading;
• Enriched procurement training and education
material; and
• Strategic procurement reporting identifying savings
opportunities.
All team members have been working in the latter part
of 2014 on embedding cultural improvement strategies
as part of the core business in our teams. With this
positive advancement and the excitement as we change
our approach to Procurement, 2015 is set to be a
momentous year.
➦
In addition to Oracle R12, one of the major milestones
in 2014 was the Warehousing and Distribution Request
For Tender, which was the first RFT let by the Ministry of
Health as part of the NSW Government’s move to test
the open market. Throughout the entire process and, as
we await the outcome of the RFT, now expected at the
end of January 2015, the Distribution Centres have done
a superb job of continuing to provide a first-rate level
Procurement and Logistics Services teams
have continued to mature over 2014 and are
being recognised by a growing number of
customers as a vital part of the development
of their business. The demand for a higher
quality of procurement process and a move
towards true strategic procurement rather than just
a buying function has driven demand for smarter use
of resources and the change of the role we have played
in the past. Customers are becoming increasingly aware
of the value an effective procurement function can bring
to their Health Agencies and Procurement and Logistics
Services have highlighted a number of ventures that we
will be working with customers on in 2015. Some of
these improvements include:
Contents
Page 8
HealthShare News
December/January
State Management Reporting (SMR) Service
In 2014, the SMR Service team (pictured below):
• P roduced the Annual Workforce Profile data
collection for submission to the Public Service
Commission. This now comes from a single source
and data validation was put in place.
• P resented a case study on how NSW Health used
Oracle technology to deliver its analytics needs at
the Sydney Oracle EPM Summit in October.
Reporting out of Health Information Exchange
in April 2015.
• Developed SMR Service Workforce Dashboard
e-learning in partnership with HETI, scheduled to go
live in January 2015.
• Built SMR Service Capital Reporting to replaced
CAPDOHRS (Capital Department of Health Reporting
System) to go live on 1 January 2015. This will provide
better reporting capability.
• Streamlined metadata management through data
relationship management.
• D
eployed SMR Service Workforce Reporting across
the State in December. Outstanding work plans
will be completed in the first quarter of 2015 to
facilitate the decommissioning of the Workforce
• Built an electronic registry for Custodial Trust Funds &
Restricted Financial Assets in response to the Auditor
General comments to facilitate transparency and
better reporting of such funds.
➦
• D
eveloped a Budget Transaction System (BTS)
Dashboard in August. This allows users to query
BTS data even though the application is closed.
Contents
Page 9
HealthShare News
December/January
The year in review
EnableNSW
The EnableNSW team worked
closely this year with training firm
Kepner-Tregoe (KT) on a program
to engage and empower staff by
giving them the tools they need to
be more proactive when it comes
to problem-solving and decisionmaking in the workplace.
Through the program, staff
identified a range of opportunities
for improvement, including a new
process for managing requests for
aids and equipment that has sped
up decision making, cutting request
processing times from an average of
45 days to just five days.
The EnableNSW team also
developed a new online prescriber
portal during 2014 aimed at
simplifying the process of selecting
stock equipment, submitting stock
requests and tracking the progress
EnableNSW’s
Equipment Allocation
Program won the
Service Award in the
‘Creating Value’
category at this
year’s Expo
of applications. The new
portal features an updated
online catalogue with the latest
shopping-cart functionality.
EnableNSW also embarked on
a range of initiatives to improve
communications with stakeholders
during 2014. A comprehensive
review of EnableNSW’s written
correspondence is ongoing,
ensuring letters for consumers and
prescribers are easy to understand
and provide greater clarity
and guidance.
Work Health and Safety
The Work Health and Safety (WHS) team is not a team
which rests on its laurels. After all, safety waits for no-one.
The team has rolled out and redeveloped the Stay Safe
Promotion Package, renaming it the Stay Safe Hazard
Management Program as well as simplifying it in
response to business feedback.
These forums, which were very
positively received, also explored
ways to work together to improve
assistance for people with disability
and chronic disease.
The Safety Ambassador Program has continued to
gain momentum, with 46 ambassadors initiated and
more coming on board all the time.
The WHS team also continues to assist injured
workers in their recovery and transition back to
work, concentrating on enabling Managers to
better assist their staff. One new initiative is the Job
Fitness Service which helps Managers better support
workers who have personal health conditions that
impact their work.
“It’s been an incredibly busy but successful year.
We look forward to an even better one in 2015,”
said Anne Mok, Medical Director, WHS.
➦
The team has also been busy promoting the importance
of health and safety in the workplace through holding My
Safety My Health events, launching My Health, the survey
with a difference, delivering monthly health and wellbeing
calendar program activities, coordinating flu vaccinations
and recognising national events such as RUOK? Day.
The EnableNSW team also held
a range of successful information
forums and roundtables during 2014
to keep prescribers, consumers,
suppliers and other interest groups
abreast of their latest work.
Contents
Page 10
HealthShare News
December/January
Service Centres
Service Centres Parramatta, Newcastle and Westmead
had a productive year, with the highlights being:
• Relocation of MoH payroll to SCW
• Completed audit of NSW Health Agency
Employment Screening processes
• T ransition of financial, procurement and payroll
services for Cancer Institute NSW to Service Centre
Westmead (SCW)
• A ssisted NSW Ambulance to transition to eRecruit as
well as providing ongoing training and support
• T ransition of Health Infrastructure from
Supero to StaffLink
• C
ompleted mapping of all Service Check Register (SCR)
records from former Area Health Services to LHDs
• N
on-Emergency Patient Transport billing system
implemented at SCW
• Made changes to the SCR database to meet new
Policy Requirements.
What a legend!
➦
Jeffrey Bond, Statewide Financial Reporting Officer at
Service Centre Parramatta, spent 15 hours of his own
time turning Level 20 into a Christmas extravaganza!
Contents
Page 11
HealthShare News
December/January
The year in review
Service Centres
Shared Financial Services
• A
ll Financial Services Teams
were extensively involved with
the upgrade of Oracle StaffLink
Financials in April, including User
Acceptance Test (UAT), cutover
plans and training.
• S ince go-live, Financial Services
staff have been assisting eHealth
NSW with future developments
and enhancement across all
Oracle StaffLink modules.
• F inancial Services Teams have
reviewed procedures and
processes due to system changes
in Oracle StaffLink Financials
and these have updated
where appropriate.
• T he Accounts Payable Team had
an increase in invoice scanning
functionality for Health Agencies,
with a particular focus on
Purchase Order related invoices.
• T he Sundry Debtors Team has
successfully implemented email
functionality when sending
invoices and reminder letters
for a majority of debtors.
• V
MO Process Teams are
now in a business as
usual status for the VMO
Web Portal and almost
50 per cent of VMO’s claims
are now submitted online
using the VMO Web Portal.
• T he Financial Accounting Teams
completed a project analysing the
StaffLink expense component of
the annual leave and alignment
for a number of Health Agencies.
The analysis included reviewing
adjustments, calculations and
reporting, findings were supplied
back to Ministry of Health (MoH)
and affected Health Agencies.
• F inancial Accounting Team
Parramatta transitioned SWSLHD
annual leave alignment and
associated expense distribution
into the Service Centre. It is
anticipate that a remaining three
Health Agencies will transition
during 2015.
• A
ll targeted timeframes were
achieved by both Financial
Accounting Teams for end
of financial year.
ch
ing
the
n u mb
er
s
Approximately…
3.8 million pays produced
$8 billion payroll cost paid out
403,932 incoming calls
2,087,645 invoices processed
$5.5 billion in invoices paid to vendors
92,616 sundry invoices processed
$2.2 billion paid to sundry debtors
✵
• T he introduction of the new
Reconciliation Portal within
the Service Centre provides a
framework for
recording, sharing, tracking
and reporting the status and
results of Unreconciled Items
between stakeholder teams
which included the Finance
Accounting Team (FAT),
Payroll Accounting Team (PAT),
ETS and individuals. The
portal’s utility overcomes the
constraints imposed by a single
shared spreadsheet providing
a straightforward means of
documenting outcomes. The
benefits of this portal have
assisted the FAT, PAT and ETS
with the management of the
unreconciled items.
➦
• F inalisation of Hunter New
England LHD VMO Processing
transition into the
Newcastle Service Centre.
Cr
un
It’s been one of the busiest and most productive years in the history of the service
centres. RETS State Manager Sue McGovern and Shared Financial Services
Statewide Manager Glenn Hackenberg say the dedication and determination
shown by their teams continues to inspire a high-achievement culture and
this is evidenced by the key achievements, listed as follows:
Contents
Page 12
HealthShare News
December/January
Recruitment & Employee Transactional Services (RETS)
ith all customers successfully migrated to StaffLink, opportunities for refinement and improvement were sought.
W
This happened across all parts of the business including…
• R
ETS worked on a number of optimisation projects
to heighten customer satisfaction and engagement
in their responsibilities though ongoing activities.
This includes, the continued rollout of eForms,
Overpayment Recovery improvements, working
closely with the HA rostering units to ensure
accurate roster files are submitted.
• E stablished and successfully integrated locations
between FMIS Procurement and HRIS StaffLink,
assisted MoH in overhauling the Medical Speciality
Codes across the state and worked
tirelessly to keep ANZSCO
coding up to date to meet
mandatory training
requirements. The
team continues
to assist other
teams manage
their peaks in
workload and
has provided
work structures
awareness
training
internally to
RETS teams.
• 2013/14 saw the
last ‘Supero’ payment
summaries produced, with
all SCN/SCP customers now fully
live on StaffLink. Payment summary reprints
were replaced with statewide employee education
on how to access via Employee Self Service (ESS) to
view, print and save their payment summaries. This
has laid the foundation for the 2014/15 Financial
Year where employees will no longer receive printed
payment summaries but will be able to access through
ESS anytime, anywhere.
• The Service Centre Statewide Training team has
facilitated and completed over 350 sessions spreading
over the 20 Health Agencies and over 70 venues,
training up to approximately 2,500 health employees
this year. This training includes both internal and
external training ranging from eRecruit, ESS, MSS, and
eForms to Excel and team designed StaffLink modules,
both face to face and WebEx sessions. A major aspect
for this year was the eForms roll out where the team
worked closely with the respective Health Agencies to
deliver this outcome. The team has also been involved
in migrating all training modules and session across to
our new HETI platform.
• The eForms project has facilitated the roll-out of
eForms to all Health Agencies bar two with the
majority making a full transition and no longer
accepting paper forms. Work has begun on
enhancements to existing forms and development
of new forms.
• The AMR/Rotations team worked closely with HAs
to successfully transition 2,982 Medical Officers to
Pay Cycle 2 across the state. The transition assists
in streamlining the Medical Rotation process and
alleviates payment issues surrounding pay cycle
changes, providing customers with a seamless service.
Sue and Glenn said a highlight of 2014 was showcasing the service centres at the 2014 HealthShare NSW & eHealth NSW Expo.
They will continue to work collaboratively with all stakeholders on continuous improvement activities in 2015, ensuring
their teams receive training, have up-to-date skills and knowledge and are recognised by their customers as vital to the
success of a truly customer-centric service culture.
➦
Sue and Glenn would like to thank all their team members who will be working over the festive period. They wish their
teams, their families and all the staff across HealthShare NSW a safe and happy holiday and they look forward to the
challenges and opportunities that 2015 will bring. ✵
Contents
Page 13
HealthShare News
December/January
Joy to the world!
HealthShare NSW prides itself on its inclusiveness and diversity,
with our 6,400-plus staff members dotted around the state
hailing from all four corners of the globe.
Here we talk to staff members with various cultural backgrounds about
the traditions they and their families uphold at Christmastime.
May we take this opportunity to wish you and yours a very merry
Christmas and a new year filled with love, light and laughter.
Vera Fiala, Director,
Customer Service and Corporate Governance
What is your heritage and how does that inform how
you celebrate Christmas?
I was born in the Czech Republic. The Christmas festivities
there start on 6 December, the feast of St Nicholas. As kids,
we would leave an empty plate out for St Nicholas in the
afternoon. My dad would take us out for a walk and when
we got back the plate was overflowing with nuts, oranges and
chocolate. I remember genuinely believing in the magic of it all, and
when I did get to see ‘St Nicholas’ at the local church as a four year old
(pictured), it all felt terribly serious and overwhelming! Christmas Eve dinner
was the main family event and fish was always on the menu. I remember once my
dad buying a large live fish and keeping it in the bathtub for two days so it was as fresh as
possible for Christmas dinner. We found it hilarious to be sharing a house with a fish nearly
half our size.
What was the highlight of 2014 for you and your family?
Our trip to Turkey this year was a major event, both for the great things we saw and
experienced and for being together for weeks.
How will you spend the summer?
We’ll be going to Geelong to spend Christmas with my husband’s family, visiting their holiday house on the
Great Ocean Road, enjoying the beach and being active… and also preparing for the work year ahead.
What are you most looking forward to in 2015?
➦
My youngest son starting high school will be a big event. I’m also looking forward to my sister coming to visit me all
the way from Canada.
Contents
Page 14
HealthShare News
December/January
Siobhan Moore, Administration Office,
Food & Hotel Services, Illawarra Shoalhaven Sector
I’m Irish, so many our traditions are very similar to Australian traditions. Christmas starts with most families getting
together for Midnight Mass, and there is also an old tradition of lighting a candle to leave in the window as a symbol
of welcome to all. In my part of Ireland there is also a tradition of going to the races and having a flutter, usually in
the wind and rain… but with a few hot whiskeys help to keep warm…
What was the highlight of 2014 for you?
Getting married!
I’m looking forward to taking a drive out to Mildura, Victoria,
and a leisurely drive back on the Great Ocean Road to catch
up with friends in Apollo Bay; take the ferry from Geelong
to The Mornington Peninsula to catch up with family; on to
Lakes Entrance and an easy drive home to Wollongong.
Hoping to do a cruise for my Big 5-0 in September… (note to
self… get that organised).
“
Christmas,
my child, is love in action.
Every time we love,
every time we give,
it’s Christmas.
”
—Dale Evans (1912-2001)
What is your Christmas wish?
➦
For all to have a happy, peaceful and enjoyable 2015.
Contents
Page 15
HealthShare News
December/January
Helen Kelly, Food and Hotel Services Sector Manager
for Northern Sydney and Central Coast
I grew up in Lark Hall, a small Scottish village, where we spent Christmas with the
extended family – obviously it was freezing and we wished for snow, especially
on Christmas Eve, and we usually got it. As neither of us has family in Australia, my
husband Jack and I now spend Christmas with my godson’s family as we have done for
23 years. We graze on seafood and champagne all afternoon and then we have a swim
before a traditional hot dinner and a table-tennis competition, which Jack invariably wins!
After a long time single, our eldest daughter, Lauren, 35, is confident she has found the love of her life.
I am so happy for her I could – and do – cry tears of joy.
Mona Vale Hospital is starting its new service project, so I will be looking at Mona Vale beach
from my Mona Vale office window!
The success of new service delivery models being currently trialled at Mona Vale.
To see my daughter Lauren still happy with Dominic.
Bruce Poulter, Manager, Project Management
Office, Food Services Improvement Project
What is your heritage and how does that inform
how you celebrate Christmas?
My heritage is Australian. I originally lived on a
farm in Kilmore, Victoria, was married in Port
Pirie, South Australia and moved to Sydney with
my work in 1975. Our tradition has been to travel
back to our families in Victoria and South Australia
at Christmas to be with the family at a traditional
roast-pork lunch or dinner with a home-made
Christmas pudding, complete with coins inserted
into the pudding (wrapped in foil). We have
continued to have that lunch or dinner with our
Page 16
own children and
their relatives and
now with the five
grandchildren as well.
What was
the highlight of
2014 for you and your family?
Having all the family back in Australia
safe and sound, with everyone healthy.
We also have had a great time watching
the five grandkids at their sport and school
activities and watching our daughter Tracey
play her part in the Fawlty Towers play at
the Mittagong Play House.
HealthShare News
December/January
Joy to the world!
Aqis Shangloo, Assistant Accountant,
Capital Programs
What is your heritage and how does that
inform how you celebrate Christmas?
My family is from India, where Christmas is big
due to the large population of Christians.
Here in Australia we celebrate
Christmas with friends. We like to
uphold some Indian traditions,
such as displaying small electric
lamps or clay oil-burning lamps
and decorating our home with
banana or mango leaves. Some
also put up a nativity scene with
clay figures or a Christmas tree,
which in India are usually imitation
pine trees or branches of native
trees or bushes.
What was the highlight of 2014
for you and your family?
Helping people by providing food and shelter to
those who were stranded due to the floods which struck
our city of Kashmir this year. Beyond that, we also raised
funds for the relief of those who were severely struck
by a gigantic thunderstorm.
Trying to stay cool and hoping my volunteer
Community Engagement service with the Rural
Fire Service will not be too demanding this year.
Being creative and releasing my inner artist! I’m planning
to take photographs with my new camera and experiment
with new hobbies, such as learning to swim.
Finding ways to be more creative with my life and trying
to be the best version of myself.
To have a safe and happy Christmas and
New Year with our family and friends.
That we all realise that life’s most beautiful things are
not seen with the eyes, but felt with the heart.
➦
Spending more time with the our three children
and grandchildren, who are aged between
nine months and five years.
Contents
Page 17
HealthShare News
December/January
A delicious Diwali
One of the happiest and most important of the ancient
Indian festivals, Diwali is also a bright shining light on the
HealthShare NSW social and culinary calendars.
Every year, dozens of our staff gather in Chatswood,
many dressed in traditional saris, and partake in a feast
of home-cooked Indian food to commemorate a festival
that spiritually signifies the victory of light over darkness,
knowledge over ignorance, good over evil and hope
over despair.
This year, some $473 in donations was also collected and
given to the Sydney Children’s Hospital Foundation, which
helps prevent and treat illness and injury in children.
Organiser Shantha Tekkatte (pictured above left) coordinated the
production of an array of delicious food, prepared by a number of
staff members of Indian heritage.
Many thanks to Shantha and her team of talented and generous
cooks including Ravi Subramaniam, Vijaya Khandekar, Kalyan
Mamidi, Samrit Pamnani, Ram Chandupatla and Rakesh Pandey.
Thanks also to Khushbu Rana (pictured left) for the lovely henna
designs and the Bollywood dance displays, and to Sandeep Singh
and Aqis Shangloo for photography.
Not only has the Work Health and Safety (WHS) team been busy
working to implement safer work practices, they’ve also been
commended for their efforts.
On 12 November, the team (pictured below) received accolades at the
annual 2014 Treasury Managed Fund (TMF) Awards for Excellence. The
team received a special commendation in the Frameworks and Systems
category for its safety promotion activities and was a finalist in the
Processes Design category for its Job Fitness service.
The TMF awards recognise people who make a difference through
improved performance and reduced costs to agencies and the TMF.
Applications were judged by an independent panel of representatives
drawn from the areas of academia, industry and risk management.
Get
LinkedIn
HealthShare NSW now has an active
LinkedIn company page.
The new page lets HealthShare NSW staff,
NSW Health employees and members of the
public keep up to date with the latest news
and job vacancies.
In addition, HealthShare NSW Staff who
are registered on LinkedIn can now update
their profile and link their job title to the
company page.
To ‘Follow’ HealthShare NSW, go to
www.linkedin.com and enter
HealthShare NSW in the search field.
Page 18
➦
WHS team wows
Contents
HealthShare News
December/January
Sun it sensibly
Summer is here, so we’ve (beach)combed the facts
from the fiction to help ensure that you enjoy the
sunniest season safely.
The facts on skin cancer
• A
ustralia has the highest incidence of melanoma
in the world
• M
elanoma (a type of skin cancer) makes up only
2.3 per cent of all skin cancers but is responsible for
75 per cent of skin cancer deaths
• M
elanoma is caused by exposure to UV radiation from
the sun or other sources, such as sunbeds.
• Most melanomas develop as a new spot on the skin
or a long-standing mole that changed. Any changes
– including an increase in size, shape, irregular border,
colour, itchiness, bleeding or recent appearance – should
be checked by your GP as soon as possible.
How to reduce your risk
For outdoor workers (or if you spend a lot of time in the
sun) the five most effective ways to protect yourself are to:
• Seek shade, especially in the hottest part of the day
(11am-3pm)
• S
lip into a protective shirt which covers the back of the
neck. Try to cover as much skin as possible with clothing
• 1
in 17 Australians will be diagnosed with melanoma
before age 85
• Slop on some sunscreen with minimum SPF30+ broad
spectrum and water resistant
• M
elanoma is more common in men. Men are 2.5 times
more likely to die from melanoma than women
• Slap on a broad-brimmed hat to protect your face,
head, ears and neck from the sun. Caps do not provide
adequate protection
• M
elanomas do not always occur on areas of the body
that have been exposed to sun
• Slide into some wrap-around sunglasses.
➦
• More than 1,500 Australians die from melanoma each year
Contents
Page 19
DECEMBER 2014
JANUARY 2015
Contents
Chief Executive’s message . . . . . . II
Migrating to GovDC
(continued) . . . . . . . . . . . . . . . . . . . . . . . . . . II
New directors join
eHealth NSW . . . . . . . . . . . . . . . . . . . . . . . III
eHealth
news
Migrating to
GovDC
The year in review . . . . . . . . . . IV-VIII
Path to Production
powers into 2015 . . . . . . . . . . . . . . . . . IX
Joy to the world! . . . . . . . . . . . . . . . X-XI
Check out our
website at
www.ehealth.nsw.gov.au
David Thomson (pictured far left) from the NSW Office of Finance & Services
speaks with the eHealth NSW Executive Management team on a recent tour of the
NSW Government Data Centre at Silverwater
If you’ve
got a story
or feedback
for eHealth News,
please contact Karen Fontaine
on 8644 2246 or email karen.
[email protected]
eHealth NSW’s Executive Management
team recently visited the NSW
Government Data Centre (GovDC) at
Silverwater for a tour of the facility
to mark the commencement of
NSW Health migrations.
NSW Health to host production
systems, paving the way for the
implementation of new corporate and
clinical applications and the migration
of existing systems into the GovDCs.
Led by Metronode and the Data Centre
Reform (DCR) Program Manager, Peter
McMillan, the tour took eHealth NSW
management through the purposebuilt facility which will eventually house
all NSW Health applications.
The Corporate IT Program has already
migrated its development and test
environments to the Data Centre
and is currently in the process of
completing the build of the production
environments with a view to go live in
early 2015.
The tour coincided with the
completion of the foundation
infrastructure build, which enables
The Silverwater Data Centre is a
next-generation facility which boasts
the prestigious Tier III Accreditation for
Continued page II
Continued p2 ➦
eHealth News
December/January
Chief Executive’s message
I’d like to take this opportunity to
thank each and every one of you for
your dedication and commitment to
supporting the work of eHealth NSW.
Your energy, ideas and talents are
greatly appreciated.
As we approach the end of the first
six months of our ‘official’ life, it is a
good time to reflect with considerable
pride on the manifold achievements
for which we have worked so hard.
The Year In Review feature, which
begins on page IV, outlines the
many milestones we’ve reached, the
projects we’ve launched and the
initiatives we’ve introduced.
Over the past couple of months it’s
been my pleasure to welcome to our
team Simon James and Kerri Ryan,
both of whom you will find profiled
on the page opposite.
Simon has hit the ground running
in his role of Director, Program and
Change Management Office (PCMO),
for which we are working to finalise
the recruitment of key positions.
Over the coming months we will be
progressively recruiting to the four
senior positions within the team:
• A ssistant Director PCMO &
Manager, Portfolio Office
• Manager, Program Delivery
Support
• Manager, Change &
Implementation
• Manager, Methodology &
Compliance
Also showing great dynamism has
been Kerri Ryan, our new Director of
the Rural eHealth Program.
Last but not least, I’d like to wish you
and your family a safe and enjoyable
festive season and a much-deserved
break. I look forward to another
rewarding year of working with
you in 2015.
Michael Walsh
Chief Executive
Chief Information Officer
eHealth NSW
➦
It’s people that make the difference
to any organisation, and ours is no
exception. Connecting and supporting
Australia’s largest public health
system, our work makes a difference
every day to the lives of 140,000
health professionals who provide
healthcare to the people of NSW.
Contents
Migrating to GovDC (continued)
From page I
both Facility Design and Construction
by the Uptime Institute. This means
that it meets world best practice
and rigorous global standards
for reliability.
“I was impressed by the standard
of the facility, especially from an
eco‑technology perspective,” said
Michael Walsh, Chief Executive
and Chief Information Officer,
eHealth NSW. “The Data Centre has
been developed using BladeRoom
technology designed to maximise
efficiency through the use of
Page II
free-flow air cooling. This will
translate to significant operational
savings and reliable performance.”
The direct free air-cooling and
modular plant systems deliver power
utilisation efficiency, with on-site
rainwater harvesting and an intelligent
site-monitoring system.
The tour was attended by
Michael Walsh along
with John Lambert,
Chief Clinical Information
Officer; Simon Geraghty,
Chief Technology Officer; Andrew
Pedrazzini, Director, Infrastructure
Office; Michael Costello, Director,
Innovation, Strategy & Architecture;
Farhoud Salimi, Director, Corporate IT;
and Peter McMillan, Program
Manager, Data Centre Reform.
eHealth News
December/January
New directors join eHealth NSW
eHealth NSW’s ever-evolving organisational structure has been
bolstered by the recent high-level appointments of Simon James
and Kerri Ryan, with recruitment for key positions in Simon’s Program
and Change Management Office (PCMO) currently underway.
As Director of the PCMO, Simon joins us with more than
20 years of program and project experience in a variety of
industries, including 12 years of experience in the
establishment and leadership of PMOs,
most recently with CharterMason,
Asciano Limited and Boral Limited.
As Director of the Rural eHealth
Program, Kerri, meanwhile, has
worked for more than 20 years in the
information technology industry, with experience in fields
including Data Centre management, system management,
operations, network/field support, helpdesk/customer service,
business continuity, strategic IM&T planning/implementation
and clinical and corporate application support and delivery.
eHealth NSW Chief Executive and Chief Information Officer
Michael Walsh said the appointments further supported the
organisation’s aim of leading
the implementation of a
state-wide eHealth strategy
through the delivery of new,
cutting-edge initiatives.
Simon James, Director,
Program and Change
Management Office (PCMO)
Q: What are your short-term goals
in your new role?
A: To engage with the existing team and our customers to understand
the key challenges and opportunities that delivering the eHealth NSW
portfolio of programs (Clinical, Corporate and Infrastructure) pose to
them, and ensure that in the first instance the services we deliver today
are well aligned to assist with the management of those challenges and
opportunities. I also hope to build a stronger PCMO capability through
completing the recruitment of the team. And finally, supporting the
establishment of the portfolio and program governance structures
which have been designed to improve the way in which we govern
and deliver major programs of work.
A: To deliver services that improve the likelihood of the successful
delivery of eHealth NSW programs. Further supporting this goal will
require building on existing capabilities and strengthening in particular
the areas of program delivery support, program assurance, frameworks,
tools and organisational change capability. I’m also excited about the
opportunity to develop closer relationships with our customers at LHDs
and Agencies, both directly and through the establishment of customer
relationship management roles within the PCMO. These CRM roles
promise to be a major benefit not only to LHDs and agencies but also
to the program and project teams working to deliver with those groups.
A: It’s for all of the people who are selflessly giving their time – and,
in some cases, their lives – to help those affected by the Ebola outbreak
in Africa. Their efforts help define what ‘giving’ really means.
Kerri Ryan, Director,
Rural eHealth
Program
Q: What are your
short-term goals in
your new role?
A: I’m thrilled to
be offered the
opportunity to be an advocate for rural and remote
LHDs across NSW in delivering eHealth solutions and
I’m impressed by the passion and positive feedback
received to date by many staff, management/executive
and customers as to the establishment of a dedicated
rural eHealth program of work. My short-term priority
is to work closely with my team, rural health LHD
customers and other key stakeholders including ICT
programs (corporate, clinical and Infrastructure Office)
and ICT teams, to understand how we can best assist
rural and remote NSW Health customers in delivering
eHealth solutions.
A: Through focusing on the key elements of the Rural
eHealth Program, I hope to build on the excellent work
done to date in establishing the program, by improving
governance, collaborating with our customers and
embedding this in our day-to-day business practice.
This can inform and guide us in delivering value where
our customers feel empowered and supported and, as
a result, continue to improve on the excellent care they
provide patients across rural and remote NSW.
A: Lots of fun and frivolity with family and friends.
Page III
eHealth News
December/January
The year in review
Corporate Programs
2014 was a significant year for Corporate Programs,
seeing the complete statewide roll-out of three
major corporate systems – the NSW Health Learning
Management System, (HETI Online); the VMoney
Web application for Visiting Medical Officers; and
Oracle Release 12 for Financials and Procurement.
The implementation of HETI Online commenced in
Mid North Coast LHD in July 2013 and concluded
with Hunter New England in September 2014. As of
mid-November, there were 1.3 million online course
completions recorded, with 140,000 completions in
the month of October alone. In addition, 120,000
classroom completions have also been recorded, and
the number of specialised and mandatory courses
available to users continues to grow.
At the end of the first six
months of being a separate
entity from HealthShare NSW,
we reflect on the highlights of
2014 for eHealth NSW.
application once Corporate Programs successfully
implemented to a control group.
Other highlights for the year include the
implementation of the Asset & Facilities Management
system, AFM Online. Since September this year, four
out of five key business functions have been released.
StaffLink HRIS and Finance & Procurement was
successfully implemented at the Cancer Institute
NSW and StaffLink Financials & Procurement,
including iProcurement which went live with all
Health Agencies on 3 April 2014.
According to Farhoud Salimi, Director of Corporate
Programs, HealthRoster, the new rostering system for
NSW Health, will be the big focus for eHealth NSW in
2015 with implementations scheduled to commence
from February.
The VMoney Web application, which allows Visiting
Medical Officers to submit claims for payment online
and to track the progress and payment of claims, was
first introduced in Western NSW LHD in September
last year with a control group of 30 VMOs.
➦
Since then, the system’s uptake has been rapid, with
43 per cent of VMO claims now submitted
via the application. This is a great
achievement and a testament to
the local project managers in
each LHD whose job was to
continue to promote the
Contents
Page IV
eHealth News
December/January
Information Services
In 2014, Information Services:
• Integrated the support team for statewide email and directory services, which currently supports more than
40,000 customers on a 24/7 basis
• E ngaged multiple technical teams in building and testing the foundation infrastructure in the whole of
government data centres
• Ran over 7,000 daily backups (systems, databases, etc.) of approximately 4 Petabytes of data
• M
igrated more than 4,000 HealthShare NSW, eHealth NSW and Pillars user desktops to Windows 7,
delivering a supported, secure desktop environment
• R
olled out major telephone upgrades and supported the statewide email and directory services migration
with a new voicemail platform and secure mobile device management (mdm) solution which included 2,100
voicemail users and over 350 mobile devices
• T ransitioned the Health Wide Area Network (HWAN) to operational support and engaged closely with the
Infrastructure Office to support ongoing deployments
➦
• U
pgraded the Clinical Integration platform which provides messaging support to critical clinical application
for Local Health Districts. Teams replaced obsolete and ageing infrastructure to powerful IBM infrastructure.
The platform provides greater reliability and performance, high availability and Disaster Recovery solutions
and overall cost savings in maintenance, storage and hosting.
Contents
Page V
eHealth News
December/January
The year in review
Clinical Programs
Electronic Medication Management (EMM)
The launch of EMM projects at Prince of Wales Hospital and
The Children’s Hospital at Westmead were landmark steps for the
EMM Program, along with EMM going live at the Concord
Repatriation General Hospital’s Mental Health Unit. This
was complemented by the implementation of Antimicrobial
Stewardship approval systems to improve antibiotic prescribing
at Western Sydney, Northern Sydney, Murrumbidgee,
Mid North Coast and Western NSW LHDs.
Electronic Medical Records (eMR)
Functional enhancements to emergency departments (EDs) FirstNet
system were made available for deployment by Local Health Districts,
which make the system easier to use and allow clinicians to more quickly
record their care.
Speech recognition enhancements were also made to FirstNet, which provides 506 emergency department doctors
across all LHDs with improved functionality.
Blacktown, Wellington, Cobar, Walgett and Corowa Hospitals have implemented new ‘safety’ functionality, which
electronically reminds clinicians to complete mandatory risk assessments. Once completed, the system will provide
clinicians with summarised risk levels including advice as to the most appropriate interventions they can take. The
second release was completed in November, facilitating improved teamwork, automation and clinical quality.
The Between the Flags solution has been developed and implemented in the majority of
EDs. The remaining EDs in Sydney and South Western Sydney LHDs will be completed by
the end of 2014.
Implementation of an eMR into Justice Health was also completed.
Incident Management System (IMS)
After an extended Tender evaluation process, which included a new
and effective structured negotiation phase, RiskMan International
was selected as the preferred vendor for the new Incident
Management System (IMS).
The commitment of stakeholders from across all facets of
NSW Health has been a huge benefit and driver for the Program
throughout the evaluation, IPS and dataset development undertaken
this year and we look forward to working with them to design and
build in the first half of 2015.
➦
Project site and commencement of implementation will occur in the
second half of 2015 through to mid-2016.
Contents
Page VI
eHealth News
December/January
HealtheNet
In December 2014, HealtheNet was successfully rolled out to Hunter New England LHD allowing clinicians to share
patient information electronically via the NSW Health clinical portal.
During 2014, HealtheNet has progressively rolled out across NSW and is already in place in most metropolitan LHDs
and the Illawarra.
Planning and integration of HealtheNet for North Sydney and Central Coast, Northern NSW and Mid North Coast,
Western NSW and Far West and Southern NSW and Murrumbidgee, Sydney and South West Sydney LHDs is
underway and expected to go live at the end of March 2015.
Intensive Care Clinical Information System (ICCIS)
The ICCIS Program commenced its build mid-2014 and is now over 50
per cent complete. A phased approach to delivery of interfaces for
connectivity with other integrated systems continues in parallel, with
strong quality control processes being implemented in preparation for
formal testing phases.
Clinicians continue to be heavily involved with providing oversight
and expertise, with up to 80 ICU nurses, doctors and allied
clinicians working closely with the eHealth NSW
ICCIS program team.
With a recent increase in funding, ICCIS will
now be delivered statewide to up to 53 Adult,
Paediatric and Neonatal intensive care and High
Dependency units throughout NSW, with the
first going live in late 2015.
Community Health and Outpatient Care
(CHOC) Program
Functionality in the electronic medical records
(eMR) system was introduced to North Sydney
and Central Coast Local Health Districts, allowing
clinical notes to be documented in the one eMR for
the first time. This will support Aboriginal Health, Sexual
Health, Allied Health, Aged & Chronic Care, Community
Home Nursing, Child Youth & Family and Mental Health.
Functionality to support Mental Health services in South Eastern Sydney and Illawarra Shoalhaven (SES&IS) LHDs was
also completed, giving clinicians across multiple sites timely access to information previously captured on paper.
SES&IS LHDs have commenced detailed implementation planning to roll-out the remaining eMR solutions developed
through the eHealth NSW, North Sydney & Central Coast LHD partnership.
Drug & Alcohol services will go live using the Cerner solution in by the end of this year.
Deployment projects have been initiated in Western Sydney, Nepean Blue Mountains, Mid North Coast, Northern
NSW, Sydney South and Western Sydney LHDs.
➦
St Vincent’s CHIME 4.0 upgrade was completed and the Justice Health CHIME 4.0 project commenced.
Contents
Page VII
eHealth News
December/January
The year in review
Rural eHealth Program
A dedicated Rural eHealth Program has been established
within eHealth NSW to coordinate the planning and
implementation of eHealth clinical, corporate and
infrastructure solutions across six rural LHDs.
Led by Kerri Ryan, Governance has been established
and agreement reached to ‘act together’. Program
planning is nearing completion and recruitment is
in progress for the four-year program, with initial
program(s) due to commence implementation
in early 2015.
Infrastructure Office
IO had a big year, with its achievements for 2014 including:
Health Wide Area Network
Implementation of the statewide Health Wide Area Network (HWAN) is progressing, with a total of 15 LHDs,
the Ministry of Health and the new Government data centers being provided with initial interconnections.
Interconnection for the Ambulance Service, the Cancer Institute and Justice Health is expected by the end of 2014. It
is also expected that eHealth NSW and HealthShare NSW will have a majority of their sites connected by the end of
the year. Planning for the rural site implementations onto HWAN has commenced.
Conferencing and Collaboration
A statewide video conferencing capability has been established. eHealth NSW is working with the Pillars to use the
Conference and Collaboration solutions to assist with the implementations of selected models of care.
Data Centre Reform (DCR)
The eHealth NSW DCR team has completed the foundation infrastructure build at the Government Data Centres
(GovDC), which enables NSW Health to host production systems, paving the way for the implementation of new
corporate and clinical applications and the migration of existing systems into the GovDCs.
The Corporate IT Program has already migrated its development and test environments to the data centre and is
currently in the process of completing the build of the production environments with a view to go live in early 2015.
Email and directory services migration
The Infrastructure Office has recently completed the first phase of the State Wide Infrastructure Services
(SWIS) program which has seen the migration of email and directory services across six LHDs, eHealth NSW,
HealthShare NSW and Pillars.
➦
This has included the establishment of a Statewide Directory, StaffLink integration, Messaging and Desktop tools
and a server management tool.
Contents
Page VIII
eHealth News
December/January
Path to Production powers into 2015
It has been a busy year
for Information Services’
IT Service Management
(ITSM) transition team,
which has had 15 new
projects engaged in the Path
to Production (P2P) process,
15 programs currently passing
through the P2P, 15 new
programs at the initial
stages of engagement, and
15 programs which have
completed the transition.
These include NonEmergency Patient Transport
Optima rollout, Justice and
Forensic Mental Health
Orion Hospital Electronic
Health System, Endoscopy
Information System, Statewide
Infrastructure as a Service,
and the Health Wide Area
Network, to name just a few.
Vikram Ranna and Ross Edwards of the ITSM transition team
P2P provides a flexible
framework that helps projects
and support teams ensure that the right level of project
engagement is achieved and that appropriate governance
structures are in place. It is intended to help project
managers and teams understand what is required to
transition a new or changed service into operation.
ITSM Transition Managers have been working closely
with Clinical Programs, the Infrastructure Office and
Information Services (IS) to refine the P2P framework
to ensure that the right level of project engagement is
achieved and that appropriate governance structures
are in place.
“We have had a number of program teams, such as
the Electronic Medication Management, Intensive Care
Clinical Information System and the Incident Management
System, engage us to ensure that the P2P is imbedded
into their program from day one and to ensure that they
are active participants in the process,” said Vikram Ranna,
IS Transition Manager.
“It also ensures support teams have been able to put
forward their requirements with confidence the P2P
process will ensure their requirements are fulfilled.”
With a high volume of programs moving through the P2P
process, eHealth NSW has seen the benefits of following
a structured framework when transitioning services to
the support teams. It has also provided project managers
with clear engagement points, enabling delivery of the
service with correct roles and responsibilities defined and
appropriate and tested support models.
As the P2P process has matured and lessons have been
learnt, the P2P artefacts and associated processes have
once again been updated. The updated artefacts will be
available in the various transition tools by mid-December.
P2P refresh sessions will be held in January and
February 2015. To register your interest in attending,
contact Vikram Ranna at vikram.ranna@health.
nsw.gov.au or on 8644 2738.
Page IX
eHealth News
December/January
Joy to the world!
eHealth NSW prides itself on its inclusiveness and diversity,
with its Gladesville Corporate IT program boasting staff
members from all four corners of the globe.
Here we talk to staff members with various cultural backgrounds about
the traditions they and their families uphold at Christmastime.
May we take this opportunity to wish you and yours a very merry
Christmas and a new year filled with love, light and laughter.
“
Christmas,
my child, is love in action
Every time we love,
every time we give,
it’s Christmas.
”
—Dale Evans (1912-2001)
Heidi Gonzalez
HealthRoster Implementer, Corporate IT
My family comes from El Salvador, the
smallest country in Central America, and as
Catholics, Christmas for us is a celebration of
the birth of Jesus. We celebrate this by coming
together with all our family on Christmas Eve.
What was the highlight of 2014 for you
and your family?
Moving into our new home and seeing my girls’ little
faces light up as they ran around the house saying this
is “our home”.
Enjoying the outdoors with my two girls, especially
the beach.
I am looking forward to my family trip to Fiji in
the new year.
Kristina Vuckovic, Electronic Medication
Management (EMM) Project Coordinator
My Christmas wish is to keep all my family and friends
safe and to have a happy festive season with lots of joy.
My parents migrated from Croatia in the 1960s.
Page X
,
Anita Mudyara, Medical and Dental Officer Rostering Lead
What is your heritage and how does that inform how you celebrate Christmas?
I am Zimbabwean by origin and our Christmas celebrations are a huge event. A large population of Zimbabweans
are Christian and the event starts by attending a church service followed by family gatherings and celebrations
with lots of food. People exchange gifts and the little ones still think that Santa Claus brings them gifts, evident of
the European influence dating back to the 1800s. In Australia I spend Christmas with my family and friends if not
travelling.
The major highlight of my family in 2014 was the arrival of my nephew, the
second grandchild for my lovely parents.
Spending quality time with family and friends.
Living my childhood dream to become a lawyer. I will be studying law part-time.
I’ll also be working more with the underprivileged and I am currently setting up
a local board with key people to build a maternity hospital in southern Africa …
because no woman should die while giving life.
I love surprises.
Christmas is an enormous two-day celebration. In
Croatia, religious holidays such as Christmas and
Easter are accompanied by a certain dish. As is
customary in Catholicism, most Croats don’t eat
meat on Christmas Eve – instead, we eat fish. On
the Dalmatian coast where my family come from,
traditionally this would be salted cod called ‘balkar’,
but my family ‘Aussified’ this to a feast of seafood
followed by a festive desert called ‘fritule’ – a
jam-filled donut-style treat, but, without the hole and
nicer dough! Christmas Day is celebrated in the family
home filled with music, a traditional roast turkey,
exchanging of gifts and a backyard game of cricket
– another Aussie addition to Christmas my father
started when we were little. And, as you can see from
the photo, Thompson the cat never goes hungry.
Staying as close as possible to the
air-conditioning.
What are you most looking forward
to in 2015?
The Rugby World Cup in the UK.
A white Christmas – I’ve never had one!
I have relatives in Sweden and Germany who
are always asking me to visit and help them
shovel snow.
➦
n.
eHealth News
December/January
Contents
Page XI

HealthShare NSW and eHealth NSW News Dec 2014

Transcription

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